feat: Implementa insights de CRM na conversação, adiciona integração WhatsApp Baileys e aprimora a integração Z-API e serviços LLM.
This commit is contained in:
Rodrigo Borba
parent
c6ef97fc00
commit
47226765b9
@ -0,0 +1,71 @@
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class Api::V1::Accounts::Conversations::CrmInsightsController < Api::V1::Accounts::BaseController
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before_action :fetch_conversation
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def show
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render json: insights_payload
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end
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def refresh
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result = CrmInsights::UpdateService.new(conversation: @conversation, reason: 'manual').call
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render json: insights_payload.merge(meta: build_meta(result))
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end
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private
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def fetch_conversation
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@conversation = Current.account.conversations.find(params[:conversation_id])
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end
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def serialize_insight(insight)
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return nil if insight.blank?
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{
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id: insight.id,
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conversation_id: insight.conversation_id,
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account_id: insight.account_id,
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contact_id: insight.contact_id,
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summary_text: insight.summary_text,
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structured_data: insight.structured_data,
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contact_sessions_count: insight.contact_sessions_count,
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last_contact_at: insight.last_contact_at,
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updated_at: insight.updated_at,
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generated_at: insight.generated_at,
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range_from_message_id: insight.range_from_message_id,
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range_to_message_id: insight.range_to_message_id,
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status: insight.status,
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error_message: insight.error_message,
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schema_version: insight.schema_version,
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model: insight.model,
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confidence: insight.confidence
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}
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end
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def insights_payload
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insights = @conversation.crm_insights.order(generated_at: :desc)
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latest_success = @conversation.latest_crm_insight
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latest_attempt = @conversation.latest_crm_insight_attempt
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{
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crm_insight: serialize_insight(latest_success),
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latest_attempt: serialize_insight(latest_attempt),
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history: insights.limit(20).map { |item| serialize_insight(item) },
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history_count: insights.count
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}
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end
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def build_meta(result)
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return nil if result.blank?
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meta = {
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status: result[:status]
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}
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if result[:status] == 'no_delta'
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last_success = @conversation.latest_crm_insight
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meta[:last_success_at] = last_success&.generated_at
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elsif result[:status] == 'failed'
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meta[:message] = result[:error_message]
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end
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meta
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end
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end
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@ -8,11 +8,26 @@ class Webhooks::WhatsappController < ActionController::API
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return
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end
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perform_whatsapp_events_job
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end
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private
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def perform_whatsapp_events_job
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perform_sync if params[:awaitResponse].present?
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return if performed?
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Webhooks::WhatsappEventsJob.perform_later(params.to_unsafe_hash)
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head :ok
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end
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private
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def perform_sync
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Webhooks::WhatsappEventsJob.perform_now(params.to_unsafe_hash)
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rescue Whatsapp::IncomingMessageBaileysService::InvalidWebhookVerifyToken
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head :unauthorized
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rescue Whatsapp::IncomingMessageBaileysService::MessageNotFoundError
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head :not_found
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end
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def valid_token?(token)
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channel = Channel::Whatsapp.find_by(phone_number: params[:phone_number])
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45
app/helpers/baileys_helper.rb
Executable file
45
app/helpers/baileys_helper.rb
Executable file
@ -0,0 +1,45 @@
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module BaileysHelper
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CHANNEL_LOCK_ON_OUTGOING_MESSAGE_KEY = 'BAILEYS::CHANNEL_LOCK_ON_OUTGOING_MESSAGE::%<channel_id>s'.freeze
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CHANNEL_LOCK_ON_OUTGOING_MESSAGE_TIMEOUT = 15.seconds
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def baileys_extract_message_timestamp(timestamp)
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# NOTE: Timestamp might be in this format {"low"=>1748003165, "high"=>0, "unsigned"=>true}
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if timestamp.is_a?(Hash) && timestamp.key?('low')
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low = timestamp['low'].to_i
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high = timestamp.fetch('high', 0).to_i
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return (high << 32) | low
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end
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# NOTE: Timestamp might be a string or a number
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timestamp.to_i
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end
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def with_baileys_channel_lock_on_outgoing_message(channel_id, timeout: CHANNEL_LOCK_ON_OUTGOING_MESSAGE_TIMEOUT)
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raise ArgumentError, 'A block is required for with_baileys_channel_lock_on_outgoing_message' unless block_given?
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start_time = Time.now.to_i
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# NOTE: On timeout, we ignore the lock and proceed with the block execution
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while (Time.now.to_i - start_time) < timeout
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break if baileys_lock_channel_on_outgoing_message(channel_id, timeout)
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sleep(0.1)
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end
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yield
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ensure
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baileys_clear_channel_lock_on_outgoing_message(channel_id)
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end
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private
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def baileys_lock_channel_on_outgoing_message(channel_id, timeout)
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key = format(CHANNEL_LOCK_ON_OUTGOING_MESSAGE_KEY, channel_id: channel_id)
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Redis::Alfred.set(key, 1, nx: true, ex: timeout)
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end
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def baileys_clear_channel_lock_on_outgoing_message(channel_id)
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key = format(CHANNEL_LOCK_ON_OUTGOING_MESSAGE_KEY, channel_id: channel_id)
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Redis::Alfred.delete(key)
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end
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end
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@ -13,6 +13,14 @@ class ConversationApi extends ApiClient {
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updateLabels(conversationID, labels) {
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return axios.post(`${this.url}/${conversationID}/labels`, { labels });
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}
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getCrmInsight(conversationID) {
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return axios.get(`${this.url}/${conversationID}/crm_insight`);
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}
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refreshCrmInsight(conversationID) {
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return axios.post(`${this.url}/${conversationID}/crm_insight/refresh`);
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}
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}
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export default new ConversationApi();
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9
app/javascript/dashboard/assets/images/curved-arrow.svg
Executable file
9
app/javascript/dashboard/assets/images/curved-arrow.svg
Executable file
@ -0,0 +1,9 @@
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<?xml version="1.0" encoding="utf-8"?>
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<svg fill="#2781F6"
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xmlns="http://www.w3.org/2000/svg" viewBox="0 0 302.816 302.816">
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<path d="M298.423,152.996c-5.857-5.858-15.354-5.858-21.213,0l-35.137,35.136
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c-5.871-59.78-50.15-111.403-112.001-123.706c-45.526-9.055-92.479,5.005-125.596,37.612c-5.903,5.813-5.977,15.31-0.165,21.213
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c5.813,5.903,15.31,5.977,21.212,0.164c26.029-25.628,62.923-36.679,98.695-29.565c48.865,9.72,83.772,50.677,88.07,97.978
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l-38.835-38.835c-5.857-5.857-15.355-5.858-21.213,0.001c-5.858,5.858-5.858,15.355,0,21.213l62.485,62.485
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c2.929,2.929,6.768,4.393,10.606,4.393s7.678-1.464,10.607-4.393l62.483-62.482C304.281,168.352,304.281,158.854,298.423,152.996z" />
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</svg>
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After Width: | Height: | Size: 691 B |
@ -25,25 +25,47 @@ const isContactSidebarOpen = computed(
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const isCopilotPanelOpen = computed(
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() => uiSettings.value.is_copilot_panel_open
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);
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const isCrmInsightsOpen = computed(() => uiSettings.value.is_crm_insights_open);
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const toggleConversationSidebarToggle = () => {
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if (isCrmInsightsOpen.value) {
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updateUISettings({
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is_crm_insights_open: false,
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});
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return;
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}
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updateUISettings({
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is_contact_sidebar_open: !isContactSidebarOpen.value,
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is_copilot_panel_open: false,
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is_crm_insights_open: false,
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});
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};
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const handleConversationSidebarToggle = () => {
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if (isCrmInsightsOpen.value) {
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updateUISettings({
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is_crm_insights_open: false,
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});
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return;
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}
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updateUISettings({
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is_contact_sidebar_open: true,
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is_copilot_panel_open: false,
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is_crm_insights_open: false,
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});
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};
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const handleCopilotSidebarToggle = () => {
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if (isCrmInsightsOpen.value) {
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updateUISettings({
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is_crm_insights_open: false,
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});
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return;
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}
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updateUISettings({
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is_contact_sidebar_open: false,
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is_copilot_panel_open: true,
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is_crm_insights_open: false,
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});
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};
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127
app/javascript/dashboard/components-next/banner/PromoBanner.vue
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127
app/javascript/dashboard/components-next/banner/PromoBanner.vue
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<script setup>
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import { computed } from 'vue';
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import NextButton from 'dashboard/components-next/button/Button.vue';
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const props = defineProps({
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title: {
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type: String,
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required: true,
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},
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description: {
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type: String,
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required: true,
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},
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variant: {
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type: String,
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default: 'info',
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validator: value => ['info', 'success', 'warning'].includes(value),
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},
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ctaText: {
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type: String,
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default: '',
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},
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ctaLink: {
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type: String,
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default: '',
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},
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ctaExternal: {
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type: Boolean,
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default: false,
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},
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showIcon: {
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type: Boolean,
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default: true,
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},
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logoSrc: {
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type: String,
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default: '',
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},
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logoAlt: {
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type: String,
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default: 'Logo',
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},
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});
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const emit = defineEmits(['ctaClick']);
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const variantClasses = computed(() => {
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const variants = {
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info: {
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container: 'bg-woot-50 border-woot-200',
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icon: 'i-lucide-info text-woot-600',
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text: 'text-woot-700',
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description: 'text-woot-600',
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},
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success: {
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container: 'bg-green-50 border-green-200',
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icon: 'i-lucide-sparkles text-green-600',
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text: 'text-green-700',
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description: 'text-green-600',
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},
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warning: {
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container: 'bg-yellow-50 border-yellow-200',
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icon: 'i-lucide-alert-circle text-yellow-600',
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text: 'text-yellow-700',
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description: 'text-yellow-600',
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},
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};
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return variants[props.variant];
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});
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const handleCtaClick = () => {
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emit('ctaClick');
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};
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</script>
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<template>
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<div
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class="relative flex items-start gap-3 p-4 rounded-lg border"
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:class="variantClasses.container"
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>
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<div v-if="logoSrc || showIcon" class="flex-shrink-0 mt-0.5">
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<img
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v-if="logoSrc"
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:src="logoSrc"
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:alt="logoAlt"
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class="w-8 h-8 object-contain"
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/>
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<i v-else class="w-5 h-5" :class="variantClasses.icon" />
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</div>
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<div class="flex-1 min-w-0">
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<h3 class="text-sm font-semibold mb-1" :class="variantClasses.text">
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{{ title }}
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</h3>
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<p class="text-sm leading-relaxed" :class="variantClasses.description">
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{{ description }}
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</p>
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<div v-if="ctaText" class="mt-3">
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<a
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v-if="ctaLink"
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:href="ctaLink"
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:target="ctaExternal ? '_blank' : '_self'"
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:rel="ctaExternal ? 'noopener noreferrer' : undefined"
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class="inline-block"
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>
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<NextButton
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sm
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:color-scheme="variant === 'success' ? 'primary' : 'secondary'"
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type="button"
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>
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{{ ctaText }}
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</NextButton>
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</a>
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<NextButton
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v-else
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sm
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:color-scheme="variant === 'success' ? 'primary' : 'secondary'"
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type="button"
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@click="handleCtaClick"
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>
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{{ ctaText }}
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</NextButton>
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</div>
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</div>
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</div>
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</template>
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@ -103,7 +103,9 @@ const llmProviderOptions = [
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];
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const llmProviderLabel = computed(() => {
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const option = llmProviderOptions.find(opt => opt.value === state.llmProvider);
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const option = llmProviderOptions.find(
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opt => opt.value === state.llmProvider
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);
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return option ? option.label : 'Selecione um provedor';
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});
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@ -111,23 +113,44 @@ const llmProviderLabel = computed(() => {
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const llmModelOptions = computed(() => {
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if (state.llmProvider === 'openai') {
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return [
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{ value: 'gpt-4o', label: 'GPT-4o (Mais Inteligente)' },
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{ value: 'gpt-4o-mini', label: 'GPT-4o Mini (Rápido e Econômico)' },
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{ value: 'gpt-4-turbo', label: 'GPT-4 Turbo' },
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{ value: 'gpt-3.5-turbo-0125', label: 'GPT-3.5 Turbo' },
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{ value: 'gpt-5.2', label: 'GPT-5.2 (Mais Potente)' },
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{ value: 'gpt-5.2-pro', label: 'GPT-5.2 Pro (Premium)' },
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{ value: 'gpt-5.1', label: 'GPT-5.1' },
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{ value: 'gpt-5', label: 'GPT-5' },
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{ value: 'gpt-5-mini', label: 'GPT-5 Mini (Custo/Beneficio)' },
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{ value: 'gpt-5-nano', label: 'GPT-5 Nano (Super Economico)' },
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{ value: 'gpt-4.1', label: 'GPT-4.1 (Estavel)' },
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{ value: 'gpt-4.1-mini', label: 'GPT-4.1 Mini (Barato)' },
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{ value: 'gpt-4o-mini', label: 'GPT-4o Mini (Rapido)' },
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];
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} else if (state.llmProvider === 'gemini') {
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}
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if (state.llmProvider === 'gemini') {
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return [
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{ value: 'gemini-1.5-pro', label: 'Gemini 1.5 Pro' },
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{ value: 'gemini-1.5-flash', label: 'Gemini 1.5 Flash (Rápido)' },
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{ value: 'gemini-2.0-flash-exp', label: 'Gemini 2.0 Flash (Experimental)' },
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{ value: 'gemini-3-pro', label: 'Gemini 3 Pro (Mais Potente)' },
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{ value: 'gemini-3-flash', label: 'Gemini 3 Flash (Rapido)' },
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{ value: 'gemini-2.5-pro', label: 'Gemini 2.5 Pro (Equilibrado)' },
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{
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value: 'gemini-2.5-flash',
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label: 'Gemini 2.5 Flash (Rapido/Economico)',
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},
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{
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value: 'gemini-2.5-flash-lite',
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label: 'Gemini 2.5 Flash Lite (Super Economico)',
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},
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{ value: 'gemini-2.0-flash', label: 'Gemini 2.0 Flash (Leve)' },
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{
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value: 'gemini-2.0-flash-lite',
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label: 'Gemini 2.0 Flash Lite (Economico)',
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},
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];
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}
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return [];
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});
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const llmModelLabel = computed(() => {
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const option = llmModelOptions.value.find(opt => opt.value === state.llmModel);
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const option = llmModelOptions.value.find(
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opt => opt.value === state.llmModel
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);
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return option ? option.label : state.llmModel || 'Selecione um modelo';
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});
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@ -13,6 +13,8 @@ import { conversationListPageURL } from 'dashboard/helper/URLHelper';
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import { snoozedReopenTime } from 'dashboard/helper/snoozeHelpers';
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import { useInbox } from 'dashboard/composables/useInbox';
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import { useI18n } from 'vue-i18n';
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import Button from 'dashboard/components-next/button/Button.vue';
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import { useUISettings } from 'dashboard/composables/useUISettings';
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const props = defineProps({
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chat: {
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@ -28,6 +30,7 @@ const props = defineProps({
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const { t } = useI18n();
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const store = useStore();
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const route = useRoute();
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const { uiSettings, updateUISettings } = useUISettings();
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const conversationHeader = ref(null);
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const { width } = useElementSize(conversationHeader);
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const { isAWebWidgetInbox } = useInbox();
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@ -90,6 +93,16 @@ const hasMultipleInboxes = computed(
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);
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const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
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const isCrmInsightsOpen = computed(() => uiSettings.value.is_crm_insights_open);
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const toggleCrmInsights = () => {
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updateUISettings({
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is_crm_insights_open: !isCrmInsightsOpen.value,
|
||||
is_contact_sidebar_open: false,
|
||||
is_copilot_panel_open: false,
|
||||
});
|
||||
};
|
||||
</script>
|
||||
|
||||
<template>
|
||||
@ -151,6 +164,17 @@ const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
|
||||
:parent-width="width"
|
||||
class="hidden md:flex"
|
||||
/>
|
||||
<Button
|
||||
v-tooltip.top="t('CONVERSATION.CRM_INSIGHTS.TOGGLE')"
|
||||
ghost
|
||||
slate
|
||||
sm
|
||||
icon="i-lucide-brain"
|
||||
:class="{
|
||||
'bg-n-alpha-2': isCrmInsightsOpen,
|
||||
}"
|
||||
@click="toggleCrmInsights"
|
||||
/>
|
||||
<MoreActions :conversation-id="currentChat.id" />
|
||||
</div>
|
||||
</div>
|
||||
|
||||
@ -0,0 +1,773 @@
|
||||
<script setup>
|
||||
import { computed, ref, watch } from 'vue';
|
||||
import { useWindowSize } from '@vueuse/core';
|
||||
import { vOnClickOutside } from '@vueuse/components';
|
||||
import { useUISettings } from 'dashboard/composables/useUISettings';
|
||||
import { useI18n } from 'vue-i18n';
|
||||
import { useStore, useStoreGetters } from 'dashboard/composables/store';
|
||||
import { useConversationLabels } from 'dashboard/composables/useConversationLabels';
|
||||
import { formatToTitleCase } from 'dashboard/helper/commons';
|
||||
import wootConstants from 'dashboard/constants/globals';
|
||||
import ConversationAPI from 'dashboard/api/conversations';
|
||||
import Button from 'dashboard/components-next/button/Button.vue';
|
||||
import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
|
||||
import { CONVERSATION_PRIORITY } from 'shared/constants/messages';
|
||||
import { BUS_EVENTS } from 'shared/constants/busEvents';
|
||||
import { emitter } from 'shared/helpers/mitt';
|
||||
|
||||
const props = defineProps({
|
||||
currentChat: {
|
||||
required: true,
|
||||
type: Object,
|
||||
},
|
||||
});
|
||||
|
||||
const { t } = useI18n();
|
||||
const { uiSettings, updateUISettings } = useUISettings();
|
||||
const { width: windowWidth } = useWindowSize();
|
||||
const store = useStore();
|
||||
const getters = useStoreGetters();
|
||||
const { accountLabels, activeLabels, onUpdateLabels } = useConversationLabels();
|
||||
|
||||
const isOpen = computed(() => uiSettings.value.is_crm_insights_open);
|
||||
const isSmallScreen = computed(
|
||||
() => windowWidth.value < wootConstants.SMALL_SCREEN_BREAKPOINT
|
||||
);
|
||||
|
||||
const insight = ref(null);
|
||||
const latestAttempt = ref(null);
|
||||
const historyEntries = ref([]);
|
||||
const historyCount = ref(0);
|
||||
const noDeltaMessage = ref('');
|
||||
const viewMode = ref('detail');
|
||||
const selectedInsightId = ref(null);
|
||||
const isLoading = ref(false);
|
||||
const isRefreshing = ref(false);
|
||||
const errorMessage = ref('');
|
||||
|
||||
const formatDateTime = value => {
|
||||
if (!value) return t('CONVERSATION.CRM_INSIGHTS.NOT_AVAILABLE');
|
||||
const date = new Date(value);
|
||||
return new Intl.DateTimeFormat('pt-BR', {
|
||||
dateStyle: 'short',
|
||||
timeStyle: 'short',
|
||||
}).format(date);
|
||||
};
|
||||
|
||||
const selectedInsight = computed(() => {
|
||||
if (selectedInsightId.value) {
|
||||
return (
|
||||
historyEntries.value.find(item => item.id === selectedInsightId.value) ||
|
||||
insight.value
|
||||
);
|
||||
}
|
||||
return insight.value;
|
||||
});
|
||||
|
||||
const activeInsight = computed(() => selectedInsight.value || insight.value);
|
||||
|
||||
const normalizedHistory = computed(() => {
|
||||
const items = historyEntries.value || [];
|
||||
if (insight.value && !items.find(item => item.id === insight.value.id)) {
|
||||
return [insight.value, ...items];
|
||||
}
|
||||
return items;
|
||||
});
|
||||
|
||||
const structuredData = computed(() => {
|
||||
const rawValue = activeInsight.value?.structured_data;
|
||||
if (!rawValue) return {};
|
||||
if (typeof rawValue === 'string') {
|
||||
try {
|
||||
return JSON.parse(rawValue);
|
||||
} catch (error) {
|
||||
return {};
|
||||
}
|
||||
}
|
||||
if (typeof rawValue === 'object') return rawValue;
|
||||
return {};
|
||||
});
|
||||
|
||||
const summaryText = computed(
|
||||
() =>
|
||||
structuredData.value?.summary_text ||
|
||||
activeInsight.value?.summary_text ||
|
||||
''
|
||||
);
|
||||
const hasInsights = computed(
|
||||
() => summaryText.value || Object.keys(structuredData.value).length > 0
|
||||
);
|
||||
|
||||
const normalizedList = value => {
|
||||
if (!value) return [];
|
||||
if (Array.isArray(value)) return value.filter(Boolean);
|
||||
return [value].filter(Boolean);
|
||||
};
|
||||
|
||||
const formatValue = value => {
|
||||
if (typeof value === 'string') return formatToTitleCase(value);
|
||||
if (typeof value === 'number') return value.toString();
|
||||
if (typeof value === 'boolean')
|
||||
return value ? t('GENERAL.YES') : t('GENERAL.NO');
|
||||
return String(value);
|
||||
};
|
||||
|
||||
const preferences = computed(() => {
|
||||
const rawPreferences = structuredData.value?.preferences;
|
||||
if (!rawPreferences) return [];
|
||||
if (Array.isArray(rawPreferences)) {
|
||||
return rawPreferences.map(item => formatValue(item));
|
||||
}
|
||||
if (typeof rawPreferences === 'object') {
|
||||
return Object.entries(rawPreferences).flatMap(([key, value]) => {
|
||||
const items = normalizedList(value).map(item => formatValue(item));
|
||||
if (!items.length) return [];
|
||||
const label = formatToTitleCase(key);
|
||||
return items.map(item => `${label}: ${item}`);
|
||||
});
|
||||
}
|
||||
return [formatValue(rawPreferences)];
|
||||
});
|
||||
|
||||
const frictions = computed(() =>
|
||||
normalizedList(structuredData.value?.frictions).map(item => formatValue(item))
|
||||
);
|
||||
|
||||
const suggestedLabels = computed(() =>
|
||||
normalizedList(structuredData.value?.suggested_labels).map(item =>
|
||||
String(item).trim()
|
||||
)
|
||||
);
|
||||
|
||||
const availableSuggestedLabels = computed(() => {
|
||||
const labelTitles = new Set(accountLabels.value.map(label => label.title));
|
||||
return suggestedLabels.value.filter(label => labelTitles.has(label));
|
||||
});
|
||||
|
||||
const contactPattern = computed(
|
||||
() => structuredData.value?.contact_pattern || {}
|
||||
);
|
||||
const intent = computed(() => structuredData.value?.intent);
|
||||
const urgency = computed(() => structuredData.value?.urgency);
|
||||
const priceSensitivity = computed(
|
||||
() => structuredData.value?.price_sensitivity
|
||||
);
|
||||
const confidence = computed(() => structuredData.value?.confidence);
|
||||
const nba = computed(() => structuredData.value?.nba || {});
|
||||
const generatedAt = computed(() => structuredData.value?.generated_at);
|
||||
const agentTip = computed(() => structuredData.value?.agent_tip);
|
||||
|
||||
const urgencyLabel = computed(() => {
|
||||
if (!urgency.value) return '';
|
||||
return t('CONVERSATION.CRM_INSIGHTS.URGENCY_VALUE', {
|
||||
value: urgency.value,
|
||||
});
|
||||
});
|
||||
|
||||
const statusLabel = status => {
|
||||
const normalized = (status || 'success').toString().toLowerCase();
|
||||
const labels = {
|
||||
success: t('CONVERSATION.CRM_INSIGHTS.STATUS.SUCCESS'),
|
||||
failed: t('CONVERSATION.CRM_INSIGHTS.STATUS.FAILED'),
|
||||
};
|
||||
return labels[normalized] || labels.success;
|
||||
};
|
||||
|
||||
const formatConfidence = value => {
|
||||
if (typeof value !== 'number') return '';
|
||||
if (value <= 1) return `${Math.round(value * 100)}%`;
|
||||
return `${Math.round(value)}%`;
|
||||
};
|
||||
|
||||
const urgencyToPriority = value => {
|
||||
if (typeof value !== 'number') return null;
|
||||
if (value >= 5) return CONVERSATION_PRIORITY.URGENT;
|
||||
if (value >= 4) return CONVERSATION_PRIORITY.HIGH;
|
||||
if (value >= 3) return CONVERSATION_PRIORITY.MEDIUM;
|
||||
if (value >= 1) return CONVERSATION_PRIORITY.LOW;
|
||||
return null;
|
||||
};
|
||||
|
||||
const applySuggestedLabels = async () => {
|
||||
if (!props.currentChat?.id) return;
|
||||
const currentLabels = activeLabels.value.map(label => label.title);
|
||||
const merged = Array.from(
|
||||
new Set([...currentLabels, ...availableSuggestedLabels.value])
|
||||
);
|
||||
if (!merged.length) return;
|
||||
await onUpdateLabels(merged);
|
||||
};
|
||||
|
||||
const setPriorityFromUrgency = async () => {
|
||||
if (!props.currentChat?.id) return;
|
||||
const priority = urgencyToPriority(Number(urgency.value));
|
||||
if (!priority) return;
|
||||
await store.dispatch('assignPriority', {
|
||||
conversationId: props.currentChat.id,
|
||||
priority,
|
||||
});
|
||||
};
|
||||
|
||||
const insertSuggestedReply = async () => {
|
||||
if (!props.currentChat?.id || !agentTip.value) return;
|
||||
emitter.emit(BUS_EVENTS.INSERT_INTO_NORMAL_EDITOR, agentTip.value);
|
||||
};
|
||||
|
||||
const createInternalNote = async () => {
|
||||
if (!props.currentChat?.id || !summaryText.value) return;
|
||||
await store.dispatch('createPendingMessageAndSend', {
|
||||
conversationId: props.currentChat.id,
|
||||
message: summaryText.value,
|
||||
private: true,
|
||||
sender: getters.getCurrentUser?.value,
|
||||
});
|
||||
};
|
||||
|
||||
const loadInsight = async () => {
|
||||
if (!props.currentChat?.id) return;
|
||||
isLoading.value = true;
|
||||
errorMessage.value = '';
|
||||
noDeltaMessage.value = '';
|
||||
try {
|
||||
const { data } = await ConversationAPI.getCrmInsight(props.currentChat.id);
|
||||
insight.value = data.crm_insight;
|
||||
latestAttempt.value = data.latest_attempt;
|
||||
historyEntries.value = data.history || [];
|
||||
historyCount.value = data.history_count || 0;
|
||||
if (insight.value?.id) {
|
||||
selectedInsightId.value = insight.value.id;
|
||||
viewMode.value = 'detail';
|
||||
} else {
|
||||
viewMode.value = 'list';
|
||||
}
|
||||
} catch (error) {
|
||||
errorMessage.value = t('CONVERSATION.CRM_INSIGHTS.LOAD_ERROR');
|
||||
} finally {
|
||||
isLoading.value = false;
|
||||
}
|
||||
};
|
||||
|
||||
const refreshInsight = async () => {
|
||||
if (!props.currentChat?.id) return;
|
||||
isRefreshing.value = true;
|
||||
errorMessage.value = '';
|
||||
try {
|
||||
const { data } = await ConversationAPI.refreshCrmInsight(
|
||||
props.currentChat.id
|
||||
);
|
||||
insight.value = data.crm_insight;
|
||||
latestAttempt.value = data.latest_attempt;
|
||||
historyEntries.value = data.history || [];
|
||||
historyCount.value = data.history_count || 0;
|
||||
if (data.meta?.status === 'no_delta') {
|
||||
const formattedTime = formatDateTime(data.meta?.last_success_at);
|
||||
noDeltaMessage.value = t('CONVERSATION.CRM_INSIGHTS.NO_DELTA', {
|
||||
time: formattedTime,
|
||||
});
|
||||
} else {
|
||||
noDeltaMessage.value = '';
|
||||
}
|
||||
if (data.crm_insight?.id) {
|
||||
selectedInsightId.value = data.crm_insight.id;
|
||||
viewMode.value = 'detail';
|
||||
}
|
||||
} catch (error) {
|
||||
errorMessage.value = t('CONVERSATION.CRM_INSIGHTS.REFRESH_ERROR');
|
||||
} finally {
|
||||
isRefreshing.value = false;
|
||||
}
|
||||
};
|
||||
|
||||
const closePanel = () => {
|
||||
updateUISettings({
|
||||
is_crm_insights_open: false,
|
||||
});
|
||||
};
|
||||
|
||||
const goBackToList = () => {
|
||||
viewMode.value = 'list';
|
||||
};
|
||||
|
||||
const openInsightDetail = insightId => {
|
||||
selectedInsightId.value = insightId;
|
||||
viewMode.value = 'detail';
|
||||
};
|
||||
|
||||
const hasFailedAttempt = computed(
|
||||
() =>
|
||||
latestAttempt.value?.status === 'failed' &&
|
||||
latestAttempt.value?.generated_at
|
||||
);
|
||||
|
||||
const failureMessage = computed(() => latestAttempt.value?.error_message);
|
||||
|
||||
const errorDetail = computed(() => {
|
||||
if (!failureMessage.value) return '';
|
||||
return t('CONVERSATION.CRM_INSIGHTS.ERROR_DETAIL', {
|
||||
error: failureMessage.value,
|
||||
});
|
||||
});
|
||||
|
||||
watch(
|
||||
() => props.currentChat?.id,
|
||||
() => {
|
||||
if (isOpen.value) loadInsight();
|
||||
}
|
||||
);
|
||||
|
||||
watch(
|
||||
() => isOpen.value,
|
||||
open => {
|
||||
if (open) loadInsight();
|
||||
}
|
||||
);
|
||||
</script>
|
||||
|
||||
<template>
|
||||
<div
|
||||
v-on-click-outside="() => (isSmallScreen ? closePanel() : null)"
|
||||
class="bg-n-background h-full overflow-hidden flex flex-col fixed top-0 z-40 w-full max-w-sm transition-transform duration-300 ease-in-out ltr:right-0 rtl:left-0 md:static md:w-[320px] md:min-w-[320px] ltr:border-l rtl:border-r border-n-weak 2xl:min-w-[360px] 2xl:w-[360px] shadow-lg md:shadow-none"
|
||||
:class="[
|
||||
{
|
||||
'md:flex': isOpen,
|
||||
'md:hidden': !isOpen,
|
||||
},
|
||||
]"
|
||||
>
|
||||
<div
|
||||
class="flex items-center justify-between px-4 py-3 border-b border-n-weak"
|
||||
>
|
||||
<div class="flex items-center gap-2">
|
||||
<Button
|
||||
v-if="viewMode === 'detail'"
|
||||
xs
|
||||
ghost
|
||||
slate
|
||||
icon="i-lucide-arrow-left"
|
||||
@click="goBackToList"
|
||||
/>
|
||||
<span class="text-sm font-medium text-n-slate-12">
|
||||
{{
|
||||
viewMode === 'detail'
|
||||
? t('CONVERSATION.CRM_INSIGHTS.LATEST.TITLE')
|
||||
: `${t('CONVERSATION.CRM_INSIGHTS.HISTORY.TITLE')} (${historyCount})`
|
||||
}}
|
||||
</span>
|
||||
</div>
|
||||
<div class="flex items-center gap-2">
|
||||
<Button
|
||||
xs
|
||||
ghost
|
||||
slate
|
||||
:is-loading="isRefreshing"
|
||||
icon="i-lucide-refresh-cw"
|
||||
@click="refreshInsight"
|
||||
>
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.REFRESH') }}
|
||||
</Button>
|
||||
<Button xs ghost slate icon="i-lucide-x" @click="closePanel" />
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="flex flex-col gap-4 p-4 overflow-auto">
|
||||
<div class="text-xs text-n-slate-10">
|
||||
<div>
|
||||
{{ `${t('CONVERSATION.CRM_INSIGHTS.UPDATED_AT')}:` }}
|
||||
{{
|
||||
formatDateTime(
|
||||
activeInsight?.generated_at || activeInsight?.updated_at
|
||||
)
|
||||
}}
|
||||
</div>
|
||||
<div v-if="activeInsight?.range_to_message_id">
|
||||
{{ `${t('CONVERSATION.CRM_INSIGHTS.RANGE_TO')}:` }}
|
||||
{{ activeInsight.range_to_message_id }}
|
||||
</div>
|
||||
<div>
|
||||
{{ `${t('CONVERSATION.CRM_INSIGHTS.CONTACT_SESSIONS')}:` }}
|
||||
{{ activeInsight?.contact_sessions_count ?? 0 }}
|
||||
</div>
|
||||
<div>
|
||||
{{ `${t('CONVERSATION.CRM_INSIGHTS.LAST_CONTACT')}:` }}
|
||||
{{ formatDateTime(activeInsight?.last_contact_at) }}
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div v-if="isLoading" class="flex items-center justify-center py-8">
|
||||
<Spinner size="32" class="text-n-slate-10" />
|
||||
</div>
|
||||
|
||||
<div v-else-if="errorMessage" class="text-sm text-n-ruby-9">
|
||||
{{ errorMessage }}
|
||||
</div>
|
||||
|
||||
<div
|
||||
v-else-if="hasFailedAttempt && !hasInsights"
|
||||
class="text-sm text-n-amber-11"
|
||||
>
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.REFRESH_ERROR') }}
|
||||
<span v-if="errorDetail">{{ errorDetail }}</span>
|
||||
</div>
|
||||
|
||||
<div v-else-if="viewMode === 'list'" class="flex flex-col gap-3">
|
||||
<div
|
||||
v-if="insight"
|
||||
class="rounded-2xl border border-n-weak p-4 cursor-pointer bg-n-amber-1 text-n-amber-11 shadow-sm"
|
||||
@click="openInsightDetail(insight.id)"
|
||||
>
|
||||
<div
|
||||
class="flex items-center gap-2 text-[10px] uppercase tracking-wide font-semibold"
|
||||
>
|
||||
<span class="i-lucide-pin text-base" />
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.LATEST.TITLE') }}
|
||||
</div>
|
||||
<div class="mt-2 flex items-center justify-between text-xs">
|
||||
<span>{{
|
||||
formatDateTime(insight.generated_at || insight.updated_at)
|
||||
}}</span>
|
||||
<span class="uppercase text-[10px]">
|
||||
{{ statusLabel('success') }}
|
||||
</span>
|
||||
</div>
|
||||
<div class="mt-3 text-sm">
|
||||
{{ `${t('CONVERSATION.CRM_INSIGHTS.RANGE_TO')}:` }}
|
||||
{{
|
||||
insight.range_to_message_id ||
|
||||
t('CONVERSATION.CRM_INSIGHTS.NOT_AVAILABLE')
|
||||
}}
|
||||
</div>
|
||||
<div
|
||||
v-if="insight.summary_text"
|
||||
class="mt-3 text-sm text-n-amber-12 line-clamp-3"
|
||||
>
|
||||
{{ insight.summary_text }}
|
||||
</div>
|
||||
</div>
|
||||
<div
|
||||
v-for="item in normalizedHistory.filter(
|
||||
item => item.id !== insight?.id
|
||||
)"
|
||||
:key="item.id"
|
||||
class="rounded-xl border border-n-weak p-3 cursor-pointer"
|
||||
:class="[
|
||||
item.status === 'failed'
|
||||
? 'bg-n-ruby-1 text-n-ruby-9'
|
||||
: 'bg-n-sky-1 text-n-slate-12',
|
||||
]"
|
||||
@click="openInsightDetail(item.id)"
|
||||
>
|
||||
<div class="flex items-center justify-between text-xs">
|
||||
<span>{{
|
||||
formatDateTime(item.generated_at || item.updated_at)
|
||||
}}</span>
|
||||
<span class="uppercase text-[10px]">
|
||||
{{ statusLabel(item.status) }}
|
||||
</span>
|
||||
</div>
|
||||
<div class="mt-2 text-sm">
|
||||
{{ `${t('CONVERSATION.CRM_INSIGHTS.RANGE_TO')}:` }}
|
||||
{{
|
||||
item.range_to_message_id ||
|
||||
t('CONVERSATION.CRM_INSIGHTS.NOT_AVAILABLE')
|
||||
}}
|
||||
</div>
|
||||
<div
|
||||
v-if="item.summary_text"
|
||||
class="mt-2 text-xs text-n-slate-10 line-clamp-2"
|
||||
>
|
||||
{{ item.summary_text }}
|
||||
</div>
|
||||
<div v-else-if="item.error_message" class="mt-2 text-xs">
|
||||
{{ item.error_message }}
|
||||
</div>
|
||||
</div>
|
||||
<div v-if="!normalizedHistory.length" class="text-sm text-n-slate-9">
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.EMPTY_STATE') }}
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div v-else-if="hasInsights" class="flex flex-col gap-4">
|
||||
<div
|
||||
class="rounded-xl border border-n-weak p-4 space-y-3 bg-n-strong/30"
|
||||
>
|
||||
<div class="flex items-center justify-between">
|
||||
<div
|
||||
class="text-xs font-semibold text-n-slate-10 uppercase tracking-wide"
|
||||
>
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.LATEST.TITLE') }}
|
||||
</div>
|
||||
<span class="text-[10px] text-n-slate-10">
|
||||
{{
|
||||
formatDateTime(
|
||||
activeInsight?.generated_at || activeInsight?.updated_at
|
||||
)
|
||||
}}
|
||||
</span>
|
||||
</div>
|
||||
<div
|
||||
v-if="summaryText"
|
||||
class="text-sm text-n-slate-12 whitespace-pre-line leading-6"
|
||||
>
|
||||
{{ summaryText }}
|
||||
</div>
|
||||
<div class="text-xs text-n-slate-10">
|
||||
{{ `${t('CONVERSATION.CRM_INSIGHTS.RANGE_TO')}:` }}
|
||||
{{
|
||||
activeInsight?.range_to_message_id ||
|
||||
t('CONVERSATION.CRM_INSIGHTS.NOT_AVAILABLE')
|
||||
}}
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div
|
||||
v-if="noDeltaMessage"
|
||||
class="text-sm text-n-amber-11 border border-n-weak bg-n-amber-1 rounded-lg px-3 py-2"
|
||||
>
|
||||
{{ noDeltaMessage }}
|
||||
</div>
|
||||
|
||||
<div
|
||||
v-if="hasFailedAttempt"
|
||||
class="text-xs text-n-amber-11 border border-n-weak bg-n-amber-1 rounded-lg px-3 py-2"
|
||||
>
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.REFRESH_ERROR') }}
|
||||
<span v-if="errorDetail">{{ errorDetail }}</span>
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.SEPARATOR') }}
|
||||
{{ formatDateTime(latestAttempt?.generated_at) }}
|
||||
</div>
|
||||
|
||||
<div class="grid gap-3">
|
||||
<div v-if="intent" class="rounded-xl border border-n-weak p-3">
|
||||
<div class="text-xs font-medium text-n-slate-9">
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.CARDS.INTENT') }}
|
||||
</div>
|
||||
<div class="text-sm text-n-slate-12">
|
||||
{{ formatValue(intent) }}
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div v-if="urgency" class="rounded-xl border border-n-weak p-3">
|
||||
<div>
|
||||
<div class="text-xs font-medium text-n-slate-9">
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.CARDS.URGENCY') }}
|
||||
</div>
|
||||
<div class="text-sm text-n-slate-12">
|
||||
{{ urgencyLabel }}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div
|
||||
v-if="preferences.length"
|
||||
class="rounded-xl border border-n-weak p-3"
|
||||
>
|
||||
<div class="text-xs font-medium text-n-slate-9">
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.CARDS.PREFERENCES') }}
|
||||
</div>
|
||||
<div class="flex flex-wrap gap-2 mt-2">
|
||||
<span
|
||||
v-for="item in preferences"
|
||||
:key="item"
|
||||
class="text-xs text-n-slate-12 bg-n-strong px-2 py-1 rounded-full"
|
||||
>
|
||||
{{ item }}
|
||||
</span>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div
|
||||
v-if="priceSensitivity"
|
||||
class="rounded-xl border border-n-weak p-3"
|
||||
>
|
||||
<div class="text-xs font-medium text-n-slate-9">
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.CARDS.PRICE_SENSITIVITY') }}
|
||||
</div>
|
||||
<div class="text-sm text-n-slate-12">
|
||||
{{ formatValue(priceSensitivity) }}
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div
|
||||
v-if="frictions.length"
|
||||
class="rounded-xl border border-n-weak p-3"
|
||||
>
|
||||
<div class="text-xs font-medium text-n-slate-9">
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.CARDS.FRICTIONS') }}
|
||||
</div>
|
||||
<div class="flex flex-wrap gap-2 mt-2">
|
||||
<span
|
||||
v-for="item in frictions"
|
||||
:key="item"
|
||||
class="text-xs text-n-slate-12 bg-n-strong px-2 py-1 rounded-full"
|
||||
>
|
||||
{{ item }}
|
||||
</span>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div
|
||||
v-if="contactPattern.time_range || contactPattern.days?.length"
|
||||
class="rounded-xl border border-n-weak p-3"
|
||||
>
|
||||
<div class="text-xs font-medium text-n-slate-9">
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.CARDS.CONTACT_PATTERN') }}
|
||||
</div>
|
||||
<div class="text-sm text-n-slate-12">
|
||||
<div v-if="contactPattern.time_range">
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.CARDS.CONTACT_TIME_LABEL') }}
|
||||
{{ contactPattern.time_range }}
|
||||
</div>
|
||||
<div v-if="contactPattern.days?.length">
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.CARDS.CONTACT_DAYS_LABEL') }}
|
||||
{{
|
||||
contactPattern.days.map(day => formatValue(day)).join(', ')
|
||||
}}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div
|
||||
v-if="nba?.action || nba?.reason"
|
||||
class="rounded-xl border border-n-weak p-3"
|
||||
>
|
||||
<div class="text-xs font-medium text-n-slate-9">
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.CARDS.NBA') }}
|
||||
</div>
|
||||
<div class="text-sm text-n-slate-12 space-y-1 mt-2">
|
||||
<div v-if="nba.action">
|
||||
<span class="font-semibold">
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.CARDS.NBA_ACTION_LABEL') }}
|
||||
</span>
|
||||
<span>{{ formatValue(nba.action) }}</span>
|
||||
</div>
|
||||
<div v-if="nba.priority">
|
||||
<span class="font-semibold">
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.CARDS.NBA_PRIORITY_LABEL') }}
|
||||
</span>
|
||||
<span>{{ formatValue(nba.priority) }}</span>
|
||||
</div>
|
||||
<div v-if="nba.reason">
|
||||
<span class="font-semibold">
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.CARDS.NBA_REASON_LABEL') }}
|
||||
</span>
|
||||
<span>{{ nba.reason }}</span>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div
|
||||
v-if="suggestedLabels.length"
|
||||
class="rounded-xl border border-n-weak p-3"
|
||||
>
|
||||
<div class="text-xs font-medium text-n-slate-9">
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.CARDS.SUGGESTED_LABELS') }}
|
||||
</div>
|
||||
<div class="flex flex-wrap gap-2 mt-2">
|
||||
<span
|
||||
v-for="item in suggestedLabels"
|
||||
:key="item"
|
||||
class="text-xs text-n-slate-12 bg-n-strong px-2 py-1 rounded-full"
|
||||
>
|
||||
{{ item }}
|
||||
</span>
|
||||
</div>
|
||||
<div class="mt-3">
|
||||
<Button
|
||||
xs
|
||||
outline
|
||||
slate
|
||||
:disabled="!availableSuggestedLabels.length"
|
||||
icon="i-lucide-tag"
|
||||
@click="applySuggestedLabels"
|
||||
>
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.ACTIONS.APPLY_LABELS') }}
|
||||
</Button>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div v-if="confidence" class="rounded-xl border border-n-weak p-3">
|
||||
<div class="text-xs font-medium text-n-slate-9">
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.CARDS.CONFIDENCE') }}
|
||||
</div>
|
||||
<div class="text-sm text-n-slate-12">
|
||||
{{ formatConfidence(confidence) }}
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div v-if="generatedAt" class="rounded-xl border border-n-weak p-3">
|
||||
<div class="text-xs font-medium text-n-slate-9">
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.CARDS.GENERATED_AT') }}
|
||||
</div>
|
||||
<div class="text-sm text-n-slate-12">
|
||||
{{ formatDateTime(generatedAt) }}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="rounded-xl border border-n-weak p-3">
|
||||
<div class="text-xs font-medium text-n-slate-9">
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.ACTIONS.TITLE') }}
|
||||
</div>
|
||||
<div class="flex flex-wrap gap-2 mt-3">
|
||||
<Button
|
||||
xs
|
||||
outline
|
||||
slate
|
||||
icon="i-lucide-alert-triangle"
|
||||
:disabled="!urgency"
|
||||
@click="setPriorityFromUrgency"
|
||||
>
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.ACTIONS.SET_PRIORITY') }}
|
||||
</Button>
|
||||
<Button
|
||||
xs
|
||||
outline
|
||||
slate
|
||||
icon="i-lucide-message-square"
|
||||
:disabled="!agentTip"
|
||||
@click="insertSuggestedReply"
|
||||
>
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.ACTIONS.INSERT_REPLY') }}
|
||||
</Button>
|
||||
<Button
|
||||
xs
|
||||
outline
|
||||
slate
|
||||
icon="i-lucide-sticky-note"
|
||||
:disabled="!summaryText"
|
||||
@click="createInternalNote"
|
||||
>
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.ACTIONS.CREATE_NOTE') }}
|
||||
</Button>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div
|
||||
v-if="historyCount > 1"
|
||||
class="rounded-xl border border-n-weak p-3"
|
||||
>
|
||||
<div class="flex items-center justify-between">
|
||||
<div class="text-xs font-medium text-n-slate-9">
|
||||
{{
|
||||
`${t('CONVERSATION.CRM_INSIGHTS.HISTORY.TITLE')} (${historyCount})`
|
||||
}}
|
||||
</div>
|
||||
<Button
|
||||
xs
|
||||
ghost
|
||||
slate
|
||||
icon="i-lucide-list"
|
||||
@click="viewMode = 'list'"
|
||||
>
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.HISTORY.SHOW') }}
|
||||
</Button>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div v-else class="text-sm text-n-slate-9">
|
||||
{{ t('CONVERSATION.CRM_INSIGHTS.EMPTY_STATE') }}
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</template>
|
||||
@ -103,6 +103,65 @@
|
||||
"DUE": "due"
|
||||
}
|
||||
},
|
||||
"CRM_INSIGHTS": {
|
||||
"TITLE": "AI CRM Insights",
|
||||
"TOGGLE": "Open AI insights",
|
||||
"REFRESH": "Refresh summary",
|
||||
"UPDATED_AT": "Updated at",
|
||||
"CONTACT_SESSIONS": "Contact sessions (24h)",
|
||||
"LAST_CONTACT": "Last valid contact",
|
||||
"EMPTY_STATE": "No summary available yet.",
|
||||
"LOAD_ERROR": "Could not load the summary.",
|
||||
"REFRESH_ERROR": "Could not refresh the summary.",
|
||||
"NOT_AVAILABLE": "Not available",
|
||||
"NO_DELTA": "Nothing new to summarize since {time}.",
|
||||
"RANGE_TO": "Summary up to message",
|
||||
"RANGE_LABEL": "Message range",
|
||||
"LATEST": {
|
||||
"TITLE": "Latest valid summary"
|
||||
},
|
||||
"ERROR_DETAIL": "Error: {error}",
|
||||
"SEPARATOR": "•",
|
||||
"STATUS": {
|
||||
"SUCCESS": "success",
|
||||
"FAILED": "failed"
|
||||
},
|
||||
"URGENCY_VALUE": "{value}/5",
|
||||
"CARDS": {
|
||||
"INTENT": "Intent",
|
||||
"URGENCY": "Urgency",
|
||||
"PREFERENCES": "Preferences",
|
||||
"PRICE_SENSITIVITY": "Price sensitivity",
|
||||
"FRICTIONS": "Friction points",
|
||||
"CONTACT_PATTERN": "Contact pattern",
|
||||
"CONTACT_TIME": "Time",
|
||||
"CONTACT_DAYS": "Days",
|
||||
"CONTACT_TIME_LABEL": "Time:",
|
||||
"CONTACT_DAYS_LABEL": "Days:",
|
||||
"NBA": "Next best action",
|
||||
"NBA_ACTION": "Action",
|
||||
"NBA_PRIORITY": "Priority",
|
||||
"NBA_REASON": "Reason",
|
||||
"NBA_ACTION_LABEL": "Action:",
|
||||
"NBA_PRIORITY_LABEL": "Priority:",
|
||||
"NBA_REASON_LABEL": "Reason:",
|
||||
"SUGGESTED_LABELS": "Suggested labels",
|
||||
"CONFIDENCE": "Confidence",
|
||||
"GENERATED_AT": "Last generated"
|
||||
},
|
||||
"ACTIONS": {
|
||||
"TITLE": "Quick actions",
|
||||
"APPLY_LABELS": "Apply suggested labels",
|
||||
"SET_PRIORITY": "Set priority",
|
||||
"INSERT_REPLY": "Insert suggested reply",
|
||||
"CREATE_NOTE": "Create internal note"
|
||||
},
|
||||
"HISTORY": {
|
||||
"TITLE": "History",
|
||||
"SHOW": "View history",
|
||||
"HIDE": "Hide history"
|
||||
}
|
||||
},
|
||||
"RESOLVE_DROPDOWN": {
|
||||
"MARK_PENDING": "Mark as pending",
|
||||
"SNOOZE_UNTIL": "Snooze",
|
||||
|
||||
@ -103,6 +103,65 @@
|
||||
"DUE": "venceu"
|
||||
}
|
||||
},
|
||||
"CRM_INSIGHTS": {
|
||||
"TITLE": "Analise por IA",
|
||||
"TOGGLE": "Abrir analise por IA",
|
||||
"REFRESH": "Atualizar resumo",
|
||||
"UPDATED_AT": "Atualizado em",
|
||||
"CONTACT_SESSIONS": "Contatos (24h)",
|
||||
"LAST_CONTACT": "Ultimo contato valido",
|
||||
"EMPTY_STATE": "Nenhum resumo disponivel ainda.",
|
||||
"LOAD_ERROR": "Nao foi possivel carregar o resumo.",
|
||||
"REFRESH_ERROR": "Nao foi possivel atualizar o resumo.",
|
||||
"NOT_AVAILABLE": "Indisponivel",
|
||||
"NO_DELTA": "Nada novo para resumir desde {time}.",
|
||||
"RANGE_TO": "Resumo ate mensagem",
|
||||
"RANGE_LABEL": "Intervalo de mensagens",
|
||||
"LATEST": {
|
||||
"TITLE": "Ultimo resumo valido"
|
||||
},
|
||||
"ERROR_DETAIL": "Erro: {error}",
|
||||
"SEPARATOR": "•",
|
||||
"STATUS": {
|
||||
"SUCCESS": "sucesso",
|
||||
"FAILED": "falhou"
|
||||
},
|
||||
"URGENCY_VALUE": "{value}/5",
|
||||
"CARDS": {
|
||||
"INTENT": "Intencao",
|
||||
"URGENCY": "Urgencia",
|
||||
"PREFERENCES": "Preferencias",
|
||||
"PRICE_SENSITIVITY": "Sensibilidade a preco",
|
||||
"FRICTIONS": "Friccoes",
|
||||
"CONTACT_PATTERN": "Padrao de contato",
|
||||
"CONTACT_TIME": "Horario",
|
||||
"CONTACT_DAYS": "Dias",
|
||||
"CONTACT_TIME_LABEL": "Horario:",
|
||||
"CONTACT_DAYS_LABEL": "Dias:",
|
||||
"NBA": "Proxima melhor acao",
|
||||
"NBA_ACTION": "Acao",
|
||||
"NBA_PRIORITY": "Prioridade",
|
||||
"NBA_REASON": "Motivo",
|
||||
"NBA_ACTION_LABEL": "Acao:",
|
||||
"NBA_PRIORITY_LABEL": "Prioridade:",
|
||||
"NBA_REASON_LABEL": "Motivo:",
|
||||
"SUGGESTED_LABELS": "Etiquetas sugeridas",
|
||||
"CONFIDENCE": "Confianca",
|
||||
"GENERATED_AT": "Ultima geracao"
|
||||
},
|
||||
"ACTIONS": {
|
||||
"TITLE": "Acoes rapidas",
|
||||
"APPLY_LABELS": "Aplicar etiquetas sugeridas",
|
||||
"SET_PRIORITY": "Definir prioridade",
|
||||
"INSERT_REPLY": "Inserir sugestao de resposta",
|
||||
"CREATE_NOTE": "Criar nota interna"
|
||||
},
|
||||
"HISTORY": {
|
||||
"TITLE": "Historico",
|
||||
"SHOW": "Ver historico",
|
||||
"HIDE": "Ocultar historico"
|
||||
}
|
||||
},
|
||||
"RESOLVE_DROPDOWN": {
|
||||
"MARK_PENDING": "Deixar pendente",
|
||||
"SNOOZE_UNTIL": "Adiar",
|
||||
|
||||
@ -238,7 +238,11 @@
|
||||
"TWILIO_DESC": "Conectar através de credenciais Twilio",
|
||||
"360_DIALOG": "360Dialog",
|
||||
"WUZAPI": "Wuzapi",
|
||||
"WUZAPI_DESC": "Conecte sua instância Wuzapi"
|
||||
"WUZAPI_DESC": "Conecte sua instância Wuzapi",
|
||||
"BAILEYS": "Baileys",
|
||||
"BAILEYS_DESC": "Conectar via API não-oficial Baileys",
|
||||
"ZAPI": "Z-API",
|
||||
"ZAPI_DESC": "Conectar via API não-oficial Z-API"
|
||||
},
|
||||
"WUZAPI": {
|
||||
"BASE_URL": {
|
||||
@ -256,7 +260,22 @@
|
||||
},
|
||||
"SELECT_PROVIDER": {
|
||||
"TITLE": "Selecione seu provedor de API",
|
||||
"DESCRIPTION": "Escolha seu provedor do WhatsApp. Você pode se conectar diretamente através de metade, que não requer nenhuma configuração ou se conectar pelo Twilio usando as credenciais da sua conta."
|
||||
"DESCRIPTION": "Escolha seu provedor do WhatsApp. Você pode se conectar diretamente através de metade, que não requer nenhuma configuração ou se conectar pelo Twilio usando as credenciais da sua conta.",
|
||||
"ZAPI_PROMO": {
|
||||
"TITLE": "Procurando uma solução WhatsApp confiável?",
|
||||
"DESCRIPTION": "Z-API oferece estabilidade superior comparado ao Baileys e é muito mais simples de configurar que Cloud ou Twilio - sem necessidade de configuração complexa. Perfeito para empresas que querem começar rapidamente.",
|
||||
"CTA": "Usar Z-API",
|
||||
"SWITCH_BANNER": {
|
||||
"TITLE": "Considere mudar para Z-API para configuração mais fácil",
|
||||
"DESCRIPTION": "Z-API fornece uma conexão mais estável que Baileys e requer menos configuração que Cloud/Twilio. Mude para uma integração WhatsApp sem complicações.",
|
||||
"CTA": "Mudar para Z-API"
|
||||
},
|
||||
"SETUP_BANNER": {
|
||||
"TITLE": "Ganhe 10% de desconto na sua assinatura Z-API",
|
||||
"DESCRIPTION": "Crie sua conta Z-API usando nosso link de afiliado e receba 10% de desconto. Configuração simples, conexões confiáveis e ótimo suporte.",
|
||||
"CTA": "Criar Conta Z-API"
|
||||
}
|
||||
}
|
||||
},
|
||||
"INBOX_NAME": {
|
||||
"LABEL": "Nome da Caixa de Entrada",
|
||||
@ -295,37 +314,42 @@
|
||||
"WEBHOOK_URL": "URL do Webhook",
|
||||
"WEBHOOK_VERIFICATION_TOKEN": "Token de verificação Webhook"
|
||||
},
|
||||
"SUBMIT_BUTTON": "Criar canal do WhatsApp",
|
||||
"EMBEDDED_SIGNUP": {
|
||||
"TITLE": "Configuração rápida com Meta",
|
||||
"DESC": "Use o fluxo de inscrição incorporada do WhatsApp para conectar rapidamente novos números. Você será redirecionado para a Meta para entrar na sua conta do WhatsApp Business. Ter acesso de administrador ajudará a tornar a configuração simples e fácil.",
|
||||
"BENEFITS": {
|
||||
"TITLE": "Benefícios da inscrição incorporada:",
|
||||
"EASY_SETUP": "Nenhuma configuração manual é necessária",
|
||||
"SECURE_AUTH": "Autenticação segura baseada em OAuth",
|
||||
"AUTO_CONFIG": "Configuração automática de webhook e número de telefone"
|
||||
"PROVIDER_URL": {
|
||||
"LABEL": "URL do provedor",
|
||||
"PLACEHOLDER": "Se o provedor não está rodando localmente, por favor, insira a URL do provedor",
|
||||
"ERROR": "Por favor, insira uma URL válida"
|
||||
},
|
||||
"LEARN_MORE": {
|
||||
"TEXT": "Para saber mais sobre a inscrição integrada, preços e limitações, visite {link}.",
|
||||
"LINK_TEXT": "este link"
|
||||
"MARK_AS_READ": {
|
||||
"LABEL": "Enviar confirmações de leitura"
|
||||
},
|
||||
"SUBMIT_BUTTON": "Conecte-se com WhatsApp Business",
|
||||
"AUTH_PROCESSING": "Autenticando com Meta",
|
||||
"WAITING_FOR_BUSINESS_INFO": "Por favor, complete a configuração do negócio na janela da Meta...",
|
||||
"PROCESSING": "Configurando sua conta do WhatsApp Business",
|
||||
"LOADING_SDK": "Carregando SDK do Facebook...",
|
||||
"CANCELLED": "A inscrição no WhatsApp foi cancelada",
|
||||
"SUCCESS_TITLE": "Conta do WhatsApp Business conectada!",
|
||||
"WAITING_FOR_AUTH": "Aguardando autenticação...",
|
||||
"INVALID_BUSINESS_DATA": "Dados de negócio inválidos recebidos do Facebook. Por favor, tente novamente.",
|
||||
"SIGNUP_ERROR": "Ocorreu um erro no cadastro",
|
||||
"AUTH_NOT_COMPLETED": "Autenticação não concluída. Por favor, reinicie o processo.",
|
||||
"SUCCESS_FALLBACK": "A conta do WhatsApp Business foi configurada com sucesso",
|
||||
"MANUAL_FALLBACK": "Se o seu número já estiver conectado à Plataforma WhatsApp Business (API) ou se você for um provedor de tecnologia integrando o seu próprio número, use o fluxo de {link}",
|
||||
"MANUAL_LINK_TEXT": "fluxo de configuração manual"
|
||||
"INSTANCE_ID": {
|
||||
"LABEL": "ID da instância",
|
||||
"PLACEHOLDER": "Por favor, insira o ID da sua instância",
|
||||
"ERROR": "Este campo é obrigatório"
|
||||
},
|
||||
"API": {
|
||||
"ERROR_MESSAGE": "Não foi possível salvar o canal do WhatsApp"
|
||||
"TOKEN": {
|
||||
"LABEL": "Token",
|
||||
"PLACEHOLDER": "Por favor, insira o Token da sua instância",
|
||||
"ERROR": "Este campo é obrigatório"
|
||||
},
|
||||
"CLIENT_TOKEN": {
|
||||
"LABEL": "Token de Segurança",
|
||||
"PLACEHOLDER": "Por favor, insira o Token de Segurança (veja a aba Segurança no painel do Z-API)",
|
||||
"ERROR": "Este campo é obrigatório"
|
||||
},
|
||||
"ADVANCED_OPTIONS": "Opções avançadas",
|
||||
"EXTERNAL_PROVIDER": {
|
||||
"SUBTITLE": "Clique abaixo para configurar o canal do WhatsApp.",
|
||||
"LINK_BUTTON": "Conectar dispositivo",
|
||||
"LINK_DEVICE_MODAL": {
|
||||
"TITLE": "Conecte o seu dispositivo",
|
||||
"SUBTITLE": "Escaneie o QR code para conectar seu dispositivo. Certifique-se de que o número de telefone esteja correto antes de escanear.",
|
||||
"LOADING_QRCODE": "Carregando QR code...",
|
||||
"RECONNECTING": "Conectando...",
|
||||
"LINK_DEVICE": "Conectar dispositivo",
|
||||
"DISCONNECT": "Desconectar",
|
||||
"CONNECTED": "Seu dispositivo foi conectado com sucesso. Agora você pode começar a enviar e receber mensagens."
|
||||
}
|
||||
}
|
||||
},
|
||||
"VOICE": {
|
||||
|
||||
@ -10,6 +10,7 @@ import CmdBarConversationSnooze from 'dashboard/routes/dashboard/commands/CmdBar
|
||||
import { emitter } from 'shared/helpers/mitt';
|
||||
import SidepanelSwitch from 'dashboard/components-next/Conversation/SidepanelSwitch.vue';
|
||||
import ConversationSidebar from 'dashboard/components/widgets/conversation/ConversationSidebar.vue';
|
||||
import CrmInsightsSidebar from 'dashboard/components/widgets/conversation/CrmInsightsSidebar.vue';
|
||||
|
||||
export default {
|
||||
components: {
|
||||
@ -18,6 +19,7 @@ export default {
|
||||
CmdBarConversationSnooze,
|
||||
SidepanelSwitch,
|
||||
ConversationSidebar,
|
||||
CrmInsightsSidebar,
|
||||
},
|
||||
beforeRouteLeave(to, from, next) {
|
||||
// Clear selected state if navigating away from a conversation to a route without a conversationId to prevent stale data issues
|
||||
@ -94,7 +96,14 @@ export default {
|
||||
}
|
||||
|
||||
const { is_contact_sidebar_open: isContactSidebarOpen } = this.uiSettings;
|
||||
return isContactSidebarOpen;
|
||||
return isContactSidebarOpen && !this.isCrmInsightsOpen;
|
||||
},
|
||||
isCrmInsightsOpen() {
|
||||
const { is_crm_insights_open: isCrmInsightsOpen } = this.uiSettings;
|
||||
return isCrmInsightsOpen;
|
||||
},
|
||||
shouldShowCrmInsights() {
|
||||
return this.currentChat.id && this.isCrmInsightsOpen;
|
||||
},
|
||||
},
|
||||
watch: {
|
||||
@ -214,6 +223,10 @@ export default {
|
||||
<SidepanelSwitch v-if="currentChat.id" />
|
||||
</ConversationBox>
|
||||
<ConversationSidebar v-if="shouldShowSidebar" :current-chat="currentChat" />
|
||||
<CrmInsightsSidebar
|
||||
v-if="shouldShowCrmInsights"
|
||||
:current-chat="currentChat"
|
||||
/>
|
||||
<CmdBarConversationSnooze />
|
||||
</section>
|
||||
</template>
|
||||
|
||||
@ -0,0 +1,207 @@
|
||||
<script setup>
|
||||
import { computed, ref } from 'vue';
|
||||
import { useRouter } from 'vue-router';
|
||||
import { useStore } from 'vuex';
|
||||
import { useI18n } from 'vue-i18n';
|
||||
import { useVuelidate } from '@vuelidate/core';
|
||||
import { useAlert } from 'dashboard/composables';
|
||||
import { required, requiredIf } from '@vuelidate/validators';
|
||||
import { isPhoneE164OrEmpty } from 'shared/helpers/Validators';
|
||||
import { isValidURL } from '../../../../../helper/URLHelper';
|
||||
|
||||
import NextButton from 'dashboard/components-next/button/Button.vue';
|
||||
import Switch from 'dashboard/components-next/switch/Switch.vue';
|
||||
import PromoBanner from 'dashboard/components-next/banner/PromoBanner.vue';
|
||||
|
||||
const router = useRouter();
|
||||
const store = useStore();
|
||||
const { t } = useI18n();
|
||||
|
||||
const inboxName = ref('');
|
||||
const phoneNumber = ref('');
|
||||
const apiKey = ref('');
|
||||
const providerUrl = ref('');
|
||||
const showAdvancedOptions = ref(false);
|
||||
const markAsRead = ref(true);
|
||||
|
||||
const uiFlags = computed(() => store.getters['inboxes/getUIFlags']);
|
||||
|
||||
const rules = computed(() => ({
|
||||
inboxName: { required },
|
||||
phoneNumber: { required, isPhoneE164OrEmpty },
|
||||
providerUrl: {
|
||||
isValidURL: value => !value || isValidURL(value),
|
||||
requiredIf: requiredIf(apiKey),
|
||||
},
|
||||
apiKey: { requiredIf: requiredIf(providerUrl) },
|
||||
}));
|
||||
|
||||
const v$ = useVuelidate(rules, {
|
||||
inboxName,
|
||||
phoneNumber,
|
||||
providerUrl,
|
||||
apiKey,
|
||||
});
|
||||
|
||||
const createChannel = async () => {
|
||||
v$.value.$touch();
|
||||
if (v$.value.$invalid) {
|
||||
return;
|
||||
}
|
||||
|
||||
try {
|
||||
const providerConfig = {
|
||||
mark_as_read: markAsRead.value,
|
||||
};
|
||||
|
||||
if (apiKey.value || providerUrl.value) {
|
||||
providerConfig.api_key = apiKey.value;
|
||||
providerConfig.url = providerUrl.value;
|
||||
}
|
||||
|
||||
const whatsappChannel = await store.dispatch('inboxes/createChannel', {
|
||||
name: inboxName.value,
|
||||
channel: {
|
||||
type: 'whatsapp',
|
||||
phone_number: phoneNumber.value,
|
||||
provider: 'baileys',
|
||||
provider_config: providerConfig,
|
||||
},
|
||||
});
|
||||
|
||||
router.replace({
|
||||
name: 'settings_inboxes_add_agents',
|
||||
params: {
|
||||
page: 'new',
|
||||
inbox_id: whatsappChannel.id,
|
||||
},
|
||||
});
|
||||
} catch (error) {
|
||||
useAlert(error.message || t('INBOX_MGMT.ADD.WHATSAPP.API.ERROR_MESSAGE'));
|
||||
}
|
||||
};
|
||||
|
||||
const setShowAdvancedOptions = () => {
|
||||
showAdvancedOptions.value = true;
|
||||
};
|
||||
|
||||
const switchToZapi = () => {
|
||||
router.push({
|
||||
name: router.currentRoute.value.name,
|
||||
params: router.currentRoute.value.params,
|
||||
query: { provider: 'zapi' },
|
||||
});
|
||||
};
|
||||
</script>
|
||||
|
||||
<template>
|
||||
<form class="flex flex-wrap mx-0" @submit.prevent="createChannel()">
|
||||
<div class="w-full mb-6">
|
||||
<PromoBanner
|
||||
:title="$t('INBOX_MGMT.ADD.WHATSAPP.ZAPI_PROMO.SWITCH_BANNER.TITLE')"
|
||||
:description="
|
||||
$t('INBOX_MGMT.ADD.WHATSAPP.ZAPI_PROMO.SWITCH_BANNER.DESCRIPTION')
|
||||
"
|
||||
variant="info"
|
||||
logo-src="/assets/images/dashboard/channels/z-api/z-api-dark-blue.png"
|
||||
logo-alt="Z-API"
|
||||
:cta-text="$t('INBOX_MGMT.ADD.WHATSAPP.ZAPI_PROMO.SWITCH_BANNER.CTA')"
|
||||
@cta-click="switchToZapi"
|
||||
/>
|
||||
</div>
|
||||
|
||||
<div class="w-[65%] flex-shrink-0 flex-grow-0 max-w-[65%]">
|
||||
<label :class="{ error: v$.inboxName.$error }">
|
||||
{{ $t('INBOX_MGMT.ADD.WHATSAPP.INBOX_NAME.LABEL') }}
|
||||
<input
|
||||
v-model="inboxName"
|
||||
type="text"
|
||||
:placeholder="$t('INBOX_MGMT.ADD.WHATSAPP.INBOX_NAME.PLACEHOLDER')"
|
||||
@blur="v$.inboxName.$touch"
|
||||
/>
|
||||
<span v-if="v$.inboxName.$error" class="message">
|
||||
{{ $t('INBOX_MGMT.ADD.WHATSAPP.INBOX_NAME.ERROR') }}
|
||||
</span>
|
||||
</label>
|
||||
</div>
|
||||
|
||||
<div class="w-[65%] flex-shrink-0 flex-grow-0 max-w-[65%]">
|
||||
<label :class="{ error: v$.phoneNumber.$error }">
|
||||
{{ $t('INBOX_MGMT.ADD.WHATSAPP.PHONE_NUMBER.LABEL') }}
|
||||
<input
|
||||
v-model="phoneNumber"
|
||||
type="text"
|
||||
:placeholder="$t('INBOX_MGMT.ADD.WHATSAPP.PHONE_NUMBER.PLACEHOLDER')"
|
||||
@blur="v$.phoneNumber.$touch"
|
||||
/>
|
||||
<span v-if="v$.phoneNumber.$error" class="message">
|
||||
{{ $t('INBOX_MGMT.ADD.WHATSAPP.PHONE_NUMBER.ERROR') }}
|
||||
</span>
|
||||
</label>
|
||||
</div>
|
||||
|
||||
<div
|
||||
v-if="!showAdvancedOptions"
|
||||
class="w-[65%] flex-shrink-0 flex-grow-0 max-w-[65%] mb-4"
|
||||
>
|
||||
<NextButton icon="i-lucide-plus" sm link @click="setShowAdvancedOptions">
|
||||
{{ $t('INBOX_MGMT.ADD.WHATSAPP.ADVANCED_OPTIONS') }}
|
||||
</NextButton>
|
||||
</div>
|
||||
<template v-else>
|
||||
<div class="w-[65%] flex-shrink-0 flex-grow-0 max-w-[65%]">
|
||||
<span class="text-sm text-gray-600">
|
||||
{{ $t('INBOX_MGMT.ADD.WHATSAPP.ADVANCED_OPTIONS') }}
|
||||
</span>
|
||||
<label :class="{ error: v$.providerUrl.$error }">
|
||||
{{ $t('INBOX_MGMT.ADD.WHATSAPP.PROVIDER_URL.LABEL') }}
|
||||
<input
|
||||
v-model="providerUrl"
|
||||
type="text"
|
||||
:placeholder="
|
||||
$t('INBOX_MGMT.ADD.WHATSAPP.PROVIDER_URL.PLACEHOLDER')
|
||||
"
|
||||
/>
|
||||
<span v-if="v$.providerUrl.$error" class="message">
|
||||
{{ $t('INBOX_MGMT.ADD.WHATSAPP.PROVIDER_URL.ERROR') }}
|
||||
</span>
|
||||
</label>
|
||||
</div>
|
||||
|
||||
<div class="w-[65%] flex-shrink-0 flex-grow-0 max-w-[65%]">
|
||||
<label :class="{ error: v$.apiKey.$error }">
|
||||
{{ $t('INBOX_MGMT.ADD.WHATSAPP.API_KEY.LABEL') }}
|
||||
<input
|
||||
v-model="apiKey"
|
||||
type="text"
|
||||
:placeholder="$t('INBOX_MGMT.ADD.WHATSAPP.API_KEY.PLACEHOLDER')"
|
||||
/>
|
||||
<span v-if="v$.apiKey.$error" class="message">
|
||||
{{ $t('INBOX_MGMT.ADD.WHATSAPP.API_KEY.ERROR') }}
|
||||
</span>
|
||||
</label>
|
||||
</div>
|
||||
|
||||
<div class="w-[65%] flex-shrink-0 flex-grow-0 max-w-[65%]">
|
||||
<label>
|
||||
<div class="flex mb-2 items-center">
|
||||
<span class="mr-2 text-sm">
|
||||
{{ $t('INBOX_MGMT.ADD.WHATSAPP.MARK_AS_READ.LABEL') }}
|
||||
</span>
|
||||
<Switch id="markAsRead" v-model="markAsRead" />
|
||||
</div>
|
||||
</label>
|
||||
</div>
|
||||
</template>
|
||||
|
||||
<div class="w-full">
|
||||
<NextButton
|
||||
:is-loading="uiFlags.isCreating"
|
||||
type="submit"
|
||||
solid
|
||||
blue
|
||||
:label="$t('INBOX_MGMT.ADD.WHATSAPP.SUBMIT_BUTTON')"
|
||||
/>
|
||||
</div>
|
||||
</form>
|
||||
</template>
|
||||
@ -7,7 +7,10 @@ import ThreeSixtyDialogWhatsapp from './360DialogWhatsapp.vue';
|
||||
import CloudWhatsapp from './CloudWhatsapp.vue';
|
||||
import WhatsappEmbeddedSignup from './WhatsappEmbeddedSignup.vue';
|
||||
import Wuzapi from './Wuzapi.vue';
|
||||
import ZapiWhatsapp from './ZapiWhatsapp.vue';
|
||||
import BaileysWhatsapp from './BaileysWhatsapp.vue';
|
||||
import ChannelSelector from 'dashboard/components/ChannelSelector.vue';
|
||||
import PromoBanner from 'dashboard/components-next/banner/PromoBanner.vue';
|
||||
|
||||
const route = useRoute();
|
||||
const router = useRouter();
|
||||
@ -20,6 +23,8 @@ const PROVIDER_TYPES = {
|
||||
WHATSAPP_EMBEDDED: 'whatsapp_embedded',
|
||||
WHATSAPP_MANUAL: 'whatsapp_manual',
|
||||
THREE_SIXTY_DIALOG: '360dialog',
|
||||
BAILEYS: 'baileys',
|
||||
ZAPI: 'zapi',
|
||||
WUZAPI: 'wuzapi',
|
||||
};
|
||||
|
||||
@ -49,6 +54,18 @@ const availableProviders = computed(() => [
|
||||
description: t('INBOX_MGMT.ADD.WHATSAPP.PROVIDERS.TWILIO_DESC'),
|
||||
icon: 'i-woot-twilio',
|
||||
},
|
||||
{
|
||||
key: PROVIDER_TYPES.BAILEYS,
|
||||
title: t('INBOX_MGMT.ADD.WHATSAPP.PROVIDERS.BAILEYS'),
|
||||
description: t('INBOX_MGMT.ADD.WHATSAPP.PROVIDERS.BAILEYS_DESC'),
|
||||
icon: 'i-woot-baileys',
|
||||
},
|
||||
{
|
||||
key: PROVIDER_TYPES.ZAPI,
|
||||
title: t('INBOX_MGMT.ADD.WHATSAPP.PROVIDERS.ZAPI'),
|
||||
description: t('INBOX_MGMT.ADD.WHATSAPP.PROVIDERS.ZAPI_DESC'),
|
||||
icon: 'i-woot-zapi',
|
||||
},
|
||||
{
|
||||
key: PROVIDER_TYPES.WUZAPI,
|
||||
title: t('INBOX_MGMT.ADD.WHATSAPP.PROVIDERS.WUZAPI'),
|
||||
@ -99,6 +116,29 @@ const handleManualLinkClick = () => {
|
||||
@click="selectProvider(provider.key)"
|
||||
/>
|
||||
</div>
|
||||
|
||||
<div class="mt-6 relative overflow-visible">
|
||||
<img
|
||||
src="~dashboard/assets/images/curved-arrow.svg"
|
||||
alt=""
|
||||
class="absolute -top-12 right-64 w-20 h-20 pointer-events-none z-10 scale-y-[-1] -rotate-45"
|
||||
/>
|
||||
<PromoBanner
|
||||
:title="
|
||||
$t('INBOX_MGMT.ADD.WHATSAPP.SELECT_PROVIDER.ZAPI_PROMO.TITLE')
|
||||
"
|
||||
:description="
|
||||
$t('INBOX_MGMT.ADD.WHATSAPP.SELECT_PROVIDER.ZAPI_PROMO.DESCRIPTION')
|
||||
"
|
||||
variant="success"
|
||||
logo-src="/assets/images/dashboard/channels/z-api/z-api-dark-green.png"
|
||||
logo-alt="Z-API"
|
||||
:cta-text="
|
||||
$t('INBOX_MGMT.ADD.WHATSAPP.SELECT_PROVIDER.ZAPI_PROMO.CTA')
|
||||
"
|
||||
@cta-click="selectProvider(PROVIDER_TYPES.ZAPI)"
|
||||
/>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div v-else-if="showConfiguration">
|
||||
@ -139,6 +179,10 @@ const handleManualLinkClick = () => {
|
||||
<CloudWhatsapp v-else-if="shouldShowCloudWhatsapp(selectedProvider)" />
|
||||
|
||||
<Wuzapi v-else-if="selectedProvider === PROVIDER_TYPES.WUZAPI" />
|
||||
<BaileysWhatsapp
|
||||
v-else-if="selectedProvider === PROVIDER_TYPES.BAILEYS"
|
||||
/>
|
||||
<ZapiWhatsapp v-else-if="selectedProvider === PROVIDER_TYPES.ZAPI" />
|
||||
|
||||
<!-- Other providers -->
|
||||
<Twilio
|
||||
|
||||
@ -0,0 +1,182 @@
|
||||
<script setup>
|
||||
import { computed, ref } from 'vue';
|
||||
import { useRouter } from 'vue-router';
|
||||
import { useStore } from 'vuex';
|
||||
import { useI18n } from 'vue-i18n';
|
||||
import { useVuelidate } from '@vuelidate/core';
|
||||
import { useAlert } from 'dashboard/composables';
|
||||
import { required } from '@vuelidate/validators';
|
||||
import { isPhoneE164OrEmpty } from 'shared/helpers/Validators';
|
||||
|
||||
import NextButton from 'dashboard/components-next/button/Button.vue';
|
||||
import PromoBanner from 'dashboard/components-next/banner/PromoBanner.vue';
|
||||
|
||||
const router = useRouter();
|
||||
const store = useStore();
|
||||
const { t } = useI18n();
|
||||
|
||||
const inboxName = ref('');
|
||||
const phoneNumber = ref('');
|
||||
const instanceId = ref('');
|
||||
const token = ref('');
|
||||
const clientToken = ref('');
|
||||
|
||||
const uiFlags = computed(() => store.getters['inboxes/getUIFlags']);
|
||||
|
||||
// NOTE: Affiliate link is left intentionally hardcoded.
|
||||
const zapiAffiliateUrl =
|
||||
'https://app.z-api.io/app/auth/new-account?afilliate=3E0B31343E6CB0297B567AC1D8277FBB';
|
||||
|
||||
const rules = computed(() => ({
|
||||
inboxName: { required },
|
||||
phoneNumber: { required, isPhoneE164OrEmpty },
|
||||
instanceId: { required },
|
||||
token: { required },
|
||||
clientToken: { required },
|
||||
}));
|
||||
|
||||
const v$ = useVuelidate(rules, {
|
||||
inboxName,
|
||||
phoneNumber,
|
||||
instanceId,
|
||||
token,
|
||||
clientToken,
|
||||
});
|
||||
|
||||
const createChannel = async () => {
|
||||
v$.value.$touch();
|
||||
if (v$.value.$invalid) {
|
||||
return;
|
||||
}
|
||||
|
||||
try {
|
||||
const whatsappChannel = await store.dispatch('inboxes/createChannel', {
|
||||
name: inboxName.value,
|
||||
channel: {
|
||||
type: 'whatsapp',
|
||||
phone_number: phoneNumber.value,
|
||||
provider: 'zapi',
|
||||
provider_config: {
|
||||
instance_id: instanceId.value,
|
||||
token: token.value,
|
||||
client_token: clientToken.value,
|
||||
},
|
||||
},
|
||||
});
|
||||
|
||||
router.replace({
|
||||
name: 'settings_inboxes_add_agents',
|
||||
params: {
|
||||
page: 'new',
|
||||
inbox_id: whatsappChannel.id,
|
||||
},
|
||||
});
|
||||
} catch (error) {
|
||||
useAlert(error.message || t('INBOX_MGMT.ADD.WHATSAPP.API.ERROR_MESSAGE'));
|
||||
}
|
||||
};
|
||||
</script>
|
||||
|
||||
<template>
|
||||
<form class="flex flex-wrap mx-0" @submit.prevent="createChannel()">
|
||||
<div class="w-full mb-6">
|
||||
<PromoBanner
|
||||
:title="$t('INBOX_MGMT.ADD.WHATSAPP.ZAPI_PROMO.SETUP_BANNER.TITLE')"
|
||||
:description="
|
||||
$t('INBOX_MGMT.ADD.WHATSAPP.ZAPI_PROMO.SETUP_BANNER.DESCRIPTION')
|
||||
"
|
||||
variant="success"
|
||||
logo-src="/assets/images/dashboard/channels/z-api/z-api-dark-green.png"
|
||||
logo-alt="Z-API"
|
||||
:cta-text="$t('INBOX_MGMT.ADD.WHATSAPP.ZAPI_PROMO.SETUP_BANNER.CTA')"
|
||||
cta-external
|
||||
:cta-link="zapiAffiliateUrl"
|
||||
/>
|
||||
</div>
|
||||
|
||||
<div class="w-[65%] flex-shrink-0 flex-grow-0 max-w-[65%]">
|
||||
<label :class="{ error: v$.inboxName.$error }">
|
||||
{{ $t('INBOX_MGMT.ADD.WHATSAPP.INBOX_NAME.LABEL') }}
|
||||
<input
|
||||
v-model="inboxName"
|
||||
type="text"
|
||||
:placeholder="$t('INBOX_MGMT.ADD.WHATSAPP.INBOX_NAME.PLACEHOLDER')"
|
||||
@blur="v$.inboxName.$touch"
|
||||
/>
|
||||
<span v-if="v$.inboxName.$error" class="message">
|
||||
{{ $t('INBOX_MGMT.ADD.WHATSAPP.INBOX_NAME.ERROR') }}
|
||||
</span>
|
||||
</label>
|
||||
</div>
|
||||
|
||||
<div class="w-[65%] flex-shrink-0 flex-grow-0 max-w-[65%]">
|
||||
<label :class="{ error: v$.phoneNumber.$error }">
|
||||
{{ $t('INBOX_MGMT.ADD.WHATSAPP.PHONE_NUMBER.LABEL') }}
|
||||
<input
|
||||
v-model="phoneNumber"
|
||||
type="text"
|
||||
:placeholder="$t('INBOX_MGMT.ADD.WHATSAPP.PHONE_NUMBER.PLACEHOLDER')"
|
||||
@blur="v$.phoneNumber.$touch"
|
||||
/>
|
||||
<span v-if="v$.phoneNumber.$error" class="message">
|
||||
{{ $t('INBOX_MGMT.ADD.WHATSAPP.PHONE_NUMBER.ERROR') }}
|
||||
</span>
|
||||
</label>
|
||||
</div>
|
||||
|
||||
<div class="w-[65%] flex-shrink-0 flex-grow-0 max-w-[65%]">
|
||||
<label :class="{ error: v$.instanceId.$error }">
|
||||
{{ $t('INBOX_MGMT.ADD.WHATSAPP.INSTANCE_ID.LABEL') }}
|
||||
<input
|
||||
v-model="instanceId"
|
||||
type="password"
|
||||
:placeholder="$t('INBOX_MGMT.ADD.WHATSAPP.INSTANCE_ID.PLACEHOLDER')"
|
||||
@blur="v$.instanceId.$touch"
|
||||
/>
|
||||
<span v-if="v$.instanceId.$error" class="message">
|
||||
{{ $t('INBOX_MGMT.ADD.WHATSAPP.INSTANCE_ID.ERROR') }}
|
||||
</span>
|
||||
</label>
|
||||
</div>
|
||||
|
||||
<div class="w-[65%] flex-shrink-0 flex-grow-0 max-w-[65%]">
|
||||
<label :class="{ error: v$.token.$error }">
|
||||
{{ $t('INBOX_MGMT.ADD.WHATSAPP.TOKEN.LABEL') }}
|
||||
<input
|
||||
v-model="token"
|
||||
type="password"
|
||||
:placeholder="$t('INBOX_MGMT.ADD.WHATSAPP.TOKEN.PLACEHOLDER')"
|
||||
@blur="v$.token.$touch"
|
||||
/>
|
||||
<span v-if="v$.token.$error" class="message">
|
||||
{{ $t('INBOX_MGMT.ADD.WHATSAPP.TOKEN.ERROR') }}
|
||||
</span>
|
||||
</label>
|
||||
</div>
|
||||
|
||||
<div class="w-[65%] flex-shrink-0 flex-grow-0 max-w-[65%]">
|
||||
<label :class="{ error: v$.clientToken.$error }">
|
||||
{{ $t('INBOX_MGMT.ADD.WHATSAPP.CLIENT_TOKEN.LABEL') }}
|
||||
<input
|
||||
v-model="clientToken"
|
||||
type="password"
|
||||
:placeholder="$t('INBOX_MGMT.ADD.WHATSAPP.CLIENT_TOKEN.PLACEHOLDER')"
|
||||
@blur="v$.clientToken.$touch"
|
||||
/>
|
||||
<span v-if="v$.clientToken.$error" class="message">
|
||||
{{ $t('INBOX_MGMT.ADD.WHATSAPP.CLIENT_TOKEN.ERROR') }}
|
||||
</span>
|
||||
</label>
|
||||
</div>
|
||||
|
||||
<div class="w-full">
|
||||
<NextButton
|
||||
:is-loading="uiFlags.isCreating"
|
||||
type="submit"
|
||||
solid
|
||||
blue
|
||||
:label="$t('INBOX_MGMT.ADD.WHATSAPP.SUBMIT_BUTTON')"
|
||||
/>
|
||||
</div>
|
||||
</form>
|
||||
</template>
|
||||
7
app/jobs/channels/whatsapp/baileys_connection_check_job.rb
Executable file
7
app/jobs/channels/whatsapp/baileys_connection_check_job.rb
Executable file
@ -0,0 +1,7 @@
|
||||
class Channels::Whatsapp::BaileysConnectionCheckJob < ApplicationJob
|
||||
queue_as :low
|
||||
|
||||
def perform(whatsapp_channel)
|
||||
whatsapp_channel.setup_channel_provider
|
||||
end
|
||||
end
|
||||
11
app/jobs/channels/whatsapp/baileys_connection_check_scheduler_job.rb
Executable file
11
app/jobs/channels/whatsapp/baileys_connection_check_scheduler_job.rb
Executable file
@ -0,0 +1,11 @@
|
||||
class Channels::Whatsapp::BaileysConnectionCheckSchedulerJob < ApplicationJob
|
||||
queue_as :low
|
||||
|
||||
def perform
|
||||
Channel::Whatsapp.where(provider: 'baileys')
|
||||
.where("provider_connection->>'connection' = ?", 'open')
|
||||
.find_each do |channel|
|
||||
Channels::Whatsapp::BaileysConnectionCheckJob.perform_later(channel)
|
||||
end
|
||||
end
|
||||
end
|
||||
32
app/jobs/channels/whatsapp/zapi_qr_code_job.rb
Executable file
32
app/jobs/channels/whatsapp/zapi_qr_code_job.rb
Executable file
@ -0,0 +1,32 @@
|
||||
class Channels::Whatsapp::ZapiQrCodeJob < ApplicationJob
|
||||
queue_as :default
|
||||
|
||||
def perform(whatsapp_channel, attempt = 1)
|
||||
return if attempt == 1 && whatsapp_channel.provider_connection.present? && whatsapp_channel.provider_connection['connection'] != 'close'
|
||||
return if attempt > 1 && whatsapp_channel.provider_connection['connection'] != 'connecting'
|
||||
|
||||
if attempt > 3
|
||||
whatsapp_channel.update_provider_connection!(connection: 'close')
|
||||
return
|
||||
end
|
||||
|
||||
fetch_and_update_qr_code(whatsapp_channel)
|
||||
self.class.set(wait: 30.seconds).perform_later(whatsapp_channel, attempt + 1)
|
||||
end
|
||||
|
||||
private
|
||||
|
||||
def fetch_and_update_qr_code(whatsapp_channel)
|
||||
service = Whatsapp::Providers::WhatsappZapiService.new(whatsapp_channel: whatsapp_channel)
|
||||
qr_code = service.qr_code_image
|
||||
|
||||
return if qr_code.blank?
|
||||
# NOTE: Avoid race condition.
|
||||
return if whatsapp_channel.reload.provider_connection['connection'] == 'open'
|
||||
|
||||
whatsapp_channel.update_provider_connection!(
|
||||
connection: 'connecting',
|
||||
qr_data_url: qr_code
|
||||
)
|
||||
end
|
||||
end
|
||||
8
app/jobs/channels/whatsapp/zapi_read_message_job.rb
Executable file
8
app/jobs/channels/whatsapp/zapi_read_message_job.rb
Executable file
@ -0,0 +1,8 @@
|
||||
class Channels::Whatsapp::ZapiReadMessageJob < ApplicationJob
|
||||
queue_as :default
|
||||
|
||||
def perform(whatsapp_channel, phone, message_source_id)
|
||||
service = Whatsapp::Providers::WhatsappZapiService.new(whatsapp_channel: whatsapp_channel)
|
||||
service.send_read_message(phone, message_source_id)
|
||||
end
|
||||
end
|
||||
17
app/jobs/crm_insights/update_job.rb
Normal file
17
app/jobs/crm_insights/update_job.rb
Normal file
@ -0,0 +1,17 @@
|
||||
module CrmInsights
|
||||
class UpdateJob < ApplicationJob
|
||||
queue_as :low
|
||||
|
||||
def perform(conversation_id, reason: nil)
|
||||
conversation = Conversation.find_by(id: conversation_id)
|
||||
return unless conversation
|
||||
|
||||
if reason == 'idle'
|
||||
last_activity_at = conversation.last_activity_at
|
||||
return if last_activity_at.present? && last_activity_at > 30.minutes.ago
|
||||
end
|
||||
|
||||
UpdateService.new(conversation: conversation, reason: reason).call
|
||||
end
|
||||
end
|
||||
end
|
||||
@ -25,7 +25,7 @@ class Channel::Whatsapp < ApplicationRecord
|
||||
EDITABLE_ATTRS = [:phone_number, :provider, :wuzapi_user_token, :wuzapi_admin_token, { provider_config: {} }].freeze
|
||||
|
||||
# default at the moment is 360dialog lets change later.
|
||||
PROVIDERS = %w[default whatsapp_cloud wuzapi].freeze
|
||||
PROVIDERS = %w[default whatsapp_cloud wuzapi baileys zapi].freeze
|
||||
|
||||
encrypts :wuzapi_user_token, :wuzapi_admin_token
|
||||
|
||||
@ -51,6 +51,10 @@ class Channel::Whatsapp < ApplicationRecord
|
||||
Whatsapp::Providers::WhatsappCloudService.new(whatsapp_channel: self)
|
||||
when 'wuzapi'
|
||||
Whatsapp::Providers::WuzapiService.new(whatsapp_channel: self)
|
||||
when 'baileys'
|
||||
Whatsapp::Providers::WhatsappBaileysService.new(whatsapp_channel: self)
|
||||
when 'zapi'
|
||||
Whatsapp::Providers::WhatsappZapiService.new(whatsapp_channel: self)
|
||||
else
|
||||
Whatsapp::Providers::Whatsapp360DialogService.new(whatsapp_channel: self)
|
||||
end
|
||||
@ -63,6 +67,7 @@ class Channel::Whatsapp < ApplicationRecord
|
||||
end
|
||||
|
||||
delegate :send_message, to: :provider_service
|
||||
delegate :send_reaction_message, to: :provider_service
|
||||
delegate :send_template, to: :provider_service
|
||||
delegate :sync_templates, to: :provider_service
|
||||
delegate :media_url, to: :provider_service
|
||||
@ -75,10 +80,85 @@ class Channel::Whatsapp < ApplicationRecord
|
||||
prompt_reauthorization!
|
||||
end
|
||||
|
||||
def use_internal_host?
|
||||
provider == 'baileys' && ENV.fetch('BAILEYS_PROVIDER_USE_INTERNAL_HOST_URL', false)
|
||||
end
|
||||
|
||||
def update_provider_connection!(provider_connection)
|
||||
assign_attributes(provider_connection: provider_connection)
|
||||
# NOTE: Skip `validate_provider_config?` check
|
||||
save!(validate: false)
|
||||
end
|
||||
|
||||
def provider_connection_data
|
||||
data = { connection: provider_connection['connection'] }
|
||||
if Current.account_user&.administrator?
|
||||
data[:qr_data_url] = provider_connection['qr_data_url']
|
||||
data[:error] = provider_connection['error']
|
||||
end
|
||||
data
|
||||
end
|
||||
|
||||
def toggle_typing_status(typing_status, conversation:)
|
||||
return unless provider_service.respond_to?(:toggle_typing_status)
|
||||
|
||||
recipient_id = conversation.contact.identifier || conversation.contact.phone_number
|
||||
last_message = conversation.messages.last
|
||||
provider_service.toggle_typing_status(typing_status, last_message: last_message, recipient_id: recipient_id)
|
||||
end
|
||||
|
||||
def update_presence(status)
|
||||
return unless provider_service.respond_to?(:update_presence)
|
||||
|
||||
provider_service.update_presence(status)
|
||||
end
|
||||
|
||||
def read_messages(messages, conversation:)
|
||||
return unless provider_service.respond_to?(:read_messages)
|
||||
# NOTE: This is the default behavior, so `mark_as_read` being `nil` is the same as `true`.
|
||||
return if provider_config&.dig('mark_as_read') == false
|
||||
|
||||
recipient_id = if provider == 'zapi'
|
||||
conversation.contact.phone_number
|
||||
else
|
||||
conversation.contact.identifier || conversation.contact.phone_number
|
||||
end
|
||||
|
||||
provider_service.read_messages(messages, recipient_id: recipient_id)
|
||||
end
|
||||
|
||||
def unread_conversation(conversation)
|
||||
return unless provider_service.respond_to?(:unread_message)
|
||||
|
||||
# NOTE: For the Baileys provider, the last message is required even if it is an outgoing message.
|
||||
last_message = conversation.messages.last
|
||||
provider_service.unread_message(conversation.contact.phone_number, last_message) if last_message
|
||||
end
|
||||
|
||||
def disconnect_channel_provider
|
||||
provider_service.disconnect_channel_provider
|
||||
rescue StandardError => e
|
||||
# NOTE: Don't prevent destruction if disconnect fails
|
||||
Rails.logger.error "Failed to disconnect channel provider: #{e.message}"
|
||||
end
|
||||
|
||||
def received_messages(messages, conversation)
|
||||
return unless provider_service.respond_to?(:received_messages)
|
||||
|
||||
recipient_id = conversation.contact.identifier || conversation.contact.phone_number
|
||||
provider_service.received_messages(recipient_id, messages)
|
||||
end
|
||||
|
||||
def on_whatsapp(phone_number)
|
||||
return unless provider_service.respond_to?(:on_whatsapp)
|
||||
|
||||
provider_service.on_whatsapp(phone_number)
|
||||
end
|
||||
|
||||
private
|
||||
|
||||
def ensure_webhook_verify_token
|
||||
provider_config['webhook_verify_token'] ||= SecureRandom.hex(16) if provider == 'whatsapp_cloud'
|
||||
provider_config['webhook_verify_token'] ||= SecureRandom.hex(16) if provider.in?(%w[whatsapp_cloud baileys])
|
||||
end
|
||||
|
||||
def move_tokens_to_encrypted_attributes
|
||||
@ -89,11 +169,11 @@ class Channel::Whatsapp < ApplicationRecord
|
||||
provider_config.delete('wuzapi_user_token')
|
||||
end
|
||||
|
||||
if provider_config['wuzapi_admin_token'].present?
|
||||
return unless provider_config['wuzapi_admin_token'].present?
|
||||
|
||||
self.wuzapi_admin_token = provider_config['wuzapi_admin_token']
|
||||
provider_config.delete('wuzapi_admin_token')
|
||||
end
|
||||
end
|
||||
|
||||
def validate_provider_config
|
||||
errors.add(:provider_config, 'Invalid Credentials') unless provider_service.validate_provider_config?
|
||||
@ -120,6 +200,8 @@ class Channel::Whatsapp < ApplicationRecord
|
||||
rescue StandardError => e
|
||||
Rails.logger.error "Wuzapi Webhook Setup Failed: #{e.message}"
|
||||
end
|
||||
elsif provider_service.respond_to?(:setup_channel_provider)
|
||||
provider_service.setup_channel_provider
|
||||
else
|
||||
# 360Dialog / Cloud logic
|
||||
business_account_id = provider_config['business_account_id']
|
||||
@ -153,8 +235,8 @@ class Channel::Whatsapp < ApplicationRecord
|
||||
rescue StandardError => e
|
||||
Rails.logger.warn "Wuzapi Provisioning failed with URL #{base_url}: #{e.message}"
|
||||
# Fallback: if url ends in /api, strip it and try again
|
||||
if base_url.match?(/\/api\/?$/)
|
||||
fallback_url = base_url.gsub(/\/api\/?$/, '')
|
||||
if base_url.match?(%r{/api/?$})
|
||||
fallback_url = base_url.gsub(%r{/api/?$}, '')
|
||||
Rails.logger.info "Retrying Wuzapi Provisioning with fallback URL: #{fallback_url}"
|
||||
begin
|
||||
result = attempt_provision.call(fallback_url)
|
||||
|
||||
@ -62,6 +62,7 @@ class Contact < ApplicationRecord
|
||||
has_many :inboxes, through: :contact_inboxes
|
||||
has_many :messages, as: :sender, dependent: :destroy_async
|
||||
has_many :notes, dependent: :destroy_async
|
||||
has_many :crm_insights, class_name: 'ConversationCrmInsight', dependent: :destroy_async
|
||||
before_validation :prepare_contact_attributes
|
||||
after_create_commit :dispatch_create_event, :ip_lookup
|
||||
after_update_commit :dispatch_update_event
|
||||
|
||||
@ -113,6 +113,7 @@ class Conversation < ApplicationRecord
|
||||
has_many :notifications, as: :primary_actor, dependent: :destroy_async
|
||||
has_many :attachments, through: :messages
|
||||
has_many :reporting_events, dependent: :destroy_async
|
||||
has_many :crm_insights, class_name: 'ConversationCrmInsight', dependent: :destroy
|
||||
|
||||
before_save :ensure_snooze_until_reset
|
||||
before_create :determine_conversation_status
|
||||
@ -211,6 +212,14 @@ class Conversation < ApplicationRecord
|
||||
dispatcher_dispatch(CONVERSATION_UPDATED, previous_changes)
|
||||
end
|
||||
|
||||
def latest_crm_insight
|
||||
crm_insights.success.order(generated_at: :desc).first
|
||||
end
|
||||
|
||||
def latest_crm_insight_attempt
|
||||
crm_insights.order(generated_at: :desc).first
|
||||
end
|
||||
|
||||
private
|
||||
|
||||
def execute_after_update_commit_callbacks
|
||||
@ -227,6 +236,8 @@ class Conversation < ApplicationRecord
|
||||
# rubocop:disable Rails/SkipsModelValidations
|
||||
update_column(:waiting_since, nil)
|
||||
# rubocop:enable Rails/SkipsModelValidations
|
||||
|
||||
CrmInsights::UpdateJob.perform_later(id, reason: 'resolved')
|
||||
end
|
||||
|
||||
def ensure_snooze_until_reset
|
||||
|
||||
10
app/models/conversation_crm_insight.rb
Normal file
10
app/models/conversation_crm_insight.rb
Normal file
@ -0,0 +1,10 @@
|
||||
class ConversationCrmInsight < ApplicationRecord
|
||||
belongs_to :conversation
|
||||
belongs_to :contact
|
||||
|
||||
validates :conversation_id, presence: true
|
||||
validates :contact_id, presence: true
|
||||
|
||||
scope :success, -> { where(status: 'success') }
|
||||
scope :failed, -> { where(status: 'failed') }
|
||||
end
|
||||
@ -315,12 +315,22 @@ class Message < ApplicationRecord
|
||||
send_reply
|
||||
execute_message_template_hooks
|
||||
update_contact_activity
|
||||
schedule_crm_insights_update
|
||||
end
|
||||
|
||||
def update_contact_activity
|
||||
sender.update(last_activity_at: DateTime.now) if sender.is_a?(Contact)
|
||||
end
|
||||
|
||||
def schedule_crm_insights_update
|
||||
return if private?
|
||||
|
||||
CrmInsights::UpdateJob.set(wait: 30.minutes).perform_later(
|
||||
conversation_id,
|
||||
reason: 'idle'
|
||||
)
|
||||
end
|
||||
|
||||
def update_waiting_since
|
||||
if human_response? && !private && conversation.waiting_since.present?
|
||||
Rails.configuration.dispatcher.dispatch(
|
||||
|
||||
31
app/services/crm_insights/contact_session_counter.rb
Normal file
31
app/services/crm_insights/contact_session_counter.rb
Normal file
@ -0,0 +1,31 @@
|
||||
module CrmInsights
|
||||
class ContactSessionCounter
|
||||
WINDOW = 24.hours
|
||||
|
||||
def initialize(conversation)
|
||||
@conversation = conversation
|
||||
end
|
||||
|
||||
def call
|
||||
inbound_times = @conversation.messages
|
||||
.where(message_type: :incoming, private: false)
|
||||
.order(:created_at)
|
||||
.pluck(:created_at)
|
||||
|
||||
count = 0
|
||||
last_session_start = nil
|
||||
|
||||
inbound_times.each do |timestamp|
|
||||
if last_session_start.nil? || timestamp > last_session_start + WINDOW
|
||||
count += 1
|
||||
last_session_start = timestamp
|
||||
end
|
||||
end
|
||||
|
||||
{
|
||||
count: count,
|
||||
last_contact_at: last_session_start
|
||||
}
|
||||
end
|
||||
end
|
||||
end
|
||||
152
app/services/crm_insights/generate_service.rb
Normal file
152
app/services/crm_insights/generate_service.rb
Normal file
@ -0,0 +1,152 @@
|
||||
module CrmInsights
|
||||
class GenerateService < Llm::BaseAiService
|
||||
DEFAULT_MODEL = 'gpt-4o-mini'
|
||||
|
||||
def initialize(conversation:, insight:, sessions_count:, last_contact_at:, from_message_id: nil, to_message_id: nil)
|
||||
super()
|
||||
@conversation = conversation
|
||||
@insight = insight
|
||||
@sessions_count = sessions_count
|
||||
@last_contact_at = last_contact_at
|
||||
@from_message_id = from_message_id
|
||||
@to_message_id = to_message_id
|
||||
@model = ENV.fetch('CRM_INSIGHTS_MODEL', DEFAULT_MODEL)
|
||||
end
|
||||
|
||||
def generate
|
||||
chat = RubyLLM.chat(model: @model)
|
||||
.with_temperature(0.2)
|
||||
.with_params(response_format: { type: 'json_object' })
|
||||
response = chat.ask(prompt)
|
||||
parsed = parse_response(response)
|
||||
return { data: nil, error: 'Resposta invalida do modelo' } if parsed.blank?
|
||||
|
||||
{ data: parsed, error: nil }
|
||||
rescue StandardError => e
|
||||
Rails.logger.error "[CRM Insights] Generation failed: #{e.message}"
|
||||
{ data: nil, error: e.message }
|
||||
end
|
||||
|
||||
private
|
||||
|
||||
def prompt
|
||||
<<~PROMPT
|
||||
Voce eh uma IA de CRM inteligente para atendimento. Gere um perfil vivo do cliente.
|
||||
|
||||
Regras:
|
||||
- Idioma: PT-BR sempre.
|
||||
- Nao resuma a conversa; gere um perfil do cliente.
|
||||
- Frases curtas, estilo CRM humano.
|
||||
- Sem listas longas. Use bullets curtos apenas nos blocos de padroes e friccoes.
|
||||
- Atualize o resumo existente sem perder informacoes relevantes.
|
||||
- Priorize padroes recorrentes sobre eventos isolados.
|
||||
- Se dados forem insuficientes, diga que faltam sinais claros.
|
||||
- So inclua frictions e contact_pattern se houver evidencia explicita no historico abaixo.
|
||||
- Nao preencha valores padrao. Se nao houver sinal, use lista vazia ou campo vazio.
|
||||
- Nunca invente horarios ou dias. Se nao houver mencao direta, deixe contact_pattern vazio.
|
||||
- Nunca invente friccoes. Se nao houver mencao direta, deixe frictions vazio.
|
||||
- Se houver menos de 3 mensagens do cliente no historico, gere um resumo minimalista apenas com fatos explicitos.
|
||||
|
||||
Saida OBRIGATORIA (JSON valido):
|
||||
{
|
||||
"summary_text": "texto humano completo para UI",
|
||||
"structured_data": {
|
||||
"summary_text": "...",
|
||||
"preferences": [],
|
||||
"contact_pattern": { "time_range": "", "days": [] },
|
||||
"intent": "",
|
||||
"price_sensitivity": "",
|
||||
"urgency": "",
|
||||
"frictions": [],
|
||||
"commercial_status": "",
|
||||
"customer_potential": "",
|
||||
"agent_tip": ""
|
||||
}
|
||||
}
|
||||
|
||||
Contexto:
|
||||
- Canal: #{channel_name}
|
||||
- Conversa ID: #{@conversation.id}
|
||||
- Contatos (24h): #{@sessions_count}
|
||||
- Ultimo contato valido: #{format_time(@last_contact_at)}
|
||||
- Intervalo de mensagens: #{message_range_label}
|
||||
|
||||
Resumo anterior (se existir):
|
||||
#{@insight&.summary_text || 'Sem resumo anterior.'}
|
||||
|
||||
JSON anterior (se existir):
|
||||
#{(@insight&.structured_data || {}).to_json}
|
||||
|
||||
Historico recente (ate 50 mensagens):
|
||||
#{history_block}
|
||||
|
||||
Formato do texto humano (exemplo de estilo):
|
||||
Cliente recorrente.
|
||||
Demonstra preferencia por suites com hidro.
|
||||
Costuma entrar em contato a noite (principalmente entre 19h e 23h).
|
||||
Ja perguntou diversas vezes sobre formas de pagamento e horarios de check-in.
|
||||
Perfil objetivo, poucas mensagens.
|
||||
|
||||
Intencao predominante: reserva rapida
|
||||
Sensibilidade a preco: media
|
||||
Urgencia: alta
|
||||
|
||||
Padrao de contato:
|
||||
• Horario: entre 19h e 23h
|
||||
• Dias mais comuns: sexta e sabado
|
||||
|
||||
Pontos de atencao:
|
||||
• Duvidas recorrentes sobre formas de pagamento
|
||||
• Questionamentos frequentes sobre horario de check-in
|
||||
|
||||
Status comercial atual: 🟢 Alta chance de conversao
|
||||
|
||||
Potencial do cliente:
|
||||
• Perfil recorrente
|
||||
• Compativel com suites premium
|
||||
• Bom candidato a fidelizacao
|
||||
|
||||
Dica para atendimento: seja direto, informe valor e disponibilidade rapidamente e foque em suites com hidro.
|
||||
PROMPT
|
||||
end
|
||||
|
||||
def history_block
|
||||
messages = @conversation.messages
|
||||
.where(message_type: %i[incoming outgoing], private: false)
|
||||
messages = messages.where('id >= ?', @from_message_id) if @from_message_id
|
||||
messages = messages.where('id <= ?', @to_message_id) if @to_message_id
|
||||
messages = messages.order(created_at: :desc).limit(50).reverse
|
||||
messages.map do |message|
|
||||
role = message.incoming? ? 'Cliente' : 'Atendente'
|
||||
time = message.created_at&.strftime('%d/%m/%Y %H:%M')
|
||||
"#{time} - #{role}: #{message.content}"
|
||||
end.join("\n")
|
||||
end
|
||||
|
||||
def channel_name
|
||||
@conversation.inbox&.channel_type.to_s
|
||||
end
|
||||
|
||||
def format_time(value)
|
||||
return 'Desconhecido' if value.blank?
|
||||
|
||||
value.strftime('%d/%m/%Y %H:%M')
|
||||
end
|
||||
|
||||
def parse_response(response)
|
||||
content = response.respond_to?(:content) ? response.content : response.to_s
|
||||
JSON.parse(content)
|
||||
rescue JSON::ParserError => e
|
||||
Rails.logger.error "[CRM Insights] JSON parse failed: #{e.message}"
|
||||
nil
|
||||
end
|
||||
|
||||
def message_range_label
|
||||
return 'Completo (ate 50 mensagens)' if @from_message_id.blank? && @to_message_id.blank?
|
||||
return "A partir de #{@from_message_id}" if @to_message_id.blank?
|
||||
return "Ate #{@to_message_id}" if @from_message_id.blank?
|
||||
|
||||
"#{@from_message_id} ate #{@to_message_id}"
|
||||
end
|
||||
end
|
||||
end
|
||||
359
app/services/crm_insights/update_service.rb
Normal file
359
app/services/crm_insights/update_service.rb
Normal file
@ -0,0 +1,359 @@
|
||||
module CrmInsights
|
||||
class UpdateService
|
||||
def initialize(conversation:, reason: nil)
|
||||
@conversation = conversation
|
||||
@reason = reason
|
||||
end
|
||||
|
||||
def call
|
||||
session_stats = ContactSessionCounter.new(@conversation).call
|
||||
last_success = @conversation.latest_crm_insight
|
||||
last_message_id = relevant_messages.maximum(:id)
|
||||
return result_payload(last_success, 'no_messages') if last_message_id.blank?
|
||||
|
||||
from_message_id = last_success&.range_to_message_id ? last_success.range_to_message_id + 1 : nil
|
||||
to_message_id = last_message_id
|
||||
return result_payload(last_success, 'no_delta') if from_message_id.present? && from_message_id > to_message_id
|
||||
|
||||
result = GenerateService.new(
|
||||
conversation: @conversation,
|
||||
insight: last_success,
|
||||
sessions_count: session_stats[:count],
|
||||
last_contact_at: session_stats[:last_contact_at],
|
||||
from_message_id: from_message_id,
|
||||
to_message_id: to_message_id
|
||||
).generate
|
||||
|
||||
if result[:data].blank?
|
||||
create_failed_insight(
|
||||
session_stats: session_stats,
|
||||
from_message_id: from_message_id,
|
||||
to_message_id: to_message_id,
|
||||
error_message: result[:error] || 'Falha ao gerar resumo'
|
||||
)
|
||||
return result_payload(last_success, 'failed', result[:error])
|
||||
end
|
||||
|
||||
range_messages = messages_for_range(from_message_id, to_message_id)
|
||||
sanitized_result = sanitize_result(
|
||||
result[:data],
|
||||
range_messages,
|
||||
last_success&.structured_data || {},
|
||||
@conversation.contact
|
||||
)
|
||||
|
||||
insight = create_success_insight(
|
||||
result: sanitized_result,
|
||||
session_stats: session_stats,
|
||||
from_message_id: from_message_id,
|
||||
to_message_id: to_message_id
|
||||
)
|
||||
result_payload(insight, 'success')
|
||||
end
|
||||
|
||||
private
|
||||
|
||||
def relevant_messages
|
||||
@relevant_messages ||= @conversation.messages.where(
|
||||
message_type: %i[incoming outgoing],
|
||||
private: false
|
||||
)
|
||||
end
|
||||
|
||||
def messages_for_range(from_message_id, to_message_id)
|
||||
scope = relevant_messages
|
||||
scope = scope.where('id >= ?', from_message_id) if from_message_id
|
||||
scope = scope.where('id <= ?', to_message_id) if to_message_id
|
||||
scope
|
||||
end
|
||||
|
||||
def sanitize_result(result, messages, prior_structured, contact)
|
||||
structured_data = result['structured_data'] || {}
|
||||
incoming_messages = messages.select(&:incoming?)
|
||||
incoming_text = incoming_messages.map { |message| message.content.to_s.downcase }.join(' ')
|
||||
inbound_count = messages.count(&:incoming?)
|
||||
outbound_count = messages.count(&:outgoing?)
|
||||
|
||||
sanitized_structured = structured_data.deep_dup
|
||||
|
||||
return minimal_payload(incoming_messages, contact) if inbound_count < 3
|
||||
|
||||
sanitized_structured['frictions'] = sanitize_frictions(
|
||||
structured_data['frictions'],
|
||||
incoming_text,
|
||||
prior_structured['frictions']
|
||||
)
|
||||
sanitized_structured['contact_pattern'] = sanitize_contact_pattern(
|
||||
structured_data['contact_pattern'],
|
||||
incoming_text,
|
||||
inbound_count,
|
||||
prior_structured['contact_pattern']
|
||||
)
|
||||
sanitized_structured['preferences'] = sanitize_preferences(
|
||||
structured_data['preferences'],
|
||||
incoming_text,
|
||||
prior_structured['preferences']
|
||||
)
|
||||
|
||||
if inbound_count < 3 && outbound_count < 3
|
||||
sanitized_structured['intent'] = ''
|
||||
sanitized_structured['urgency'] = ''
|
||||
sanitized_structured['price_sensitivity'] = ''
|
||||
sanitized_structured['commercial_status'] = ''
|
||||
sanitized_structured['customer_potential'] = ''
|
||||
end
|
||||
|
||||
summary_text = result['summary_text'].to_s.strip
|
||||
summary_text = summary_text.presence || 'Ainda nao ha dados suficientes para um perfil do cliente.'
|
||||
|
||||
sanitized_structured['summary_text'] = summary_text
|
||||
sanitized_structured['schema_version'] = structured_data['schema_version'] || '1.0'
|
||||
sanitized_structured['source'] = structured_data['source'] || 'ai'
|
||||
sanitized_structured['generated_at'] = structured_data['generated_at'] || Time.current.iso8601
|
||||
sanitized_structured['evidence'] ||= {}
|
||||
|
||||
{
|
||||
'summary_text' => summary_text,
|
||||
'structured_data' => sanitized_structured
|
||||
}
|
||||
end
|
||||
|
||||
def sanitize_frictions(frictions, text, prior_frictions)
|
||||
items = Array(frictions).map(&:to_s)
|
||||
return Array(prior_frictions).map(&:to_s) if items.empty?
|
||||
|
||||
evidence = {
|
||||
'pagamento' => /(pagamento|pix|cart[aã]o|forma de pagamento)/i,
|
||||
'checkin' => /(check-?in|entrada|hor[aá]rio de entrada)/i,
|
||||
'preco' => /(pre[cç]o|valor|custo)/i
|
||||
}
|
||||
|
||||
filtered = items.select do |item|
|
||||
evidence.any? { |key, pattern| item.downcase.include?(key) && text.match?(pattern) } ||
|
||||
evidence.any? { |_, pattern| text.match?(pattern) && item.downcase.match?(pattern) }
|
||||
end
|
||||
return Array(prior_frictions).map(&:to_s) if filtered.empty? && prior_frictions.present?
|
||||
|
||||
filtered
|
||||
end
|
||||
|
||||
def sanitize_contact_pattern(pattern, text, inbound_count, prior_pattern)
|
||||
pattern_hash = pattern.is_a?(Hash) ? pattern : {}
|
||||
time_range = pattern_hash['time_range'].to_s
|
||||
days = Array(pattern_hash['days']).map(&:to_s)
|
||||
|
||||
if inbound_count < 3
|
||||
return prior_pattern if prior_pattern.present?
|
||||
|
||||
return { 'time_range' => '', 'days' => [] }
|
||||
end
|
||||
|
||||
time_evidence = text.match?(/(\b([01]?\d|2[0-3])h\b|\bmanha\b|\btarde\b|\bnoite\b|\bmadrugada\b)/i)
|
||||
day_evidence = text.match?(/\b(segunda|ter[cç]a|quarta|quinta|sexta|sabado|sábado|domingo)\b/i)
|
||||
|
||||
time_range = '' unless time_evidence
|
||||
days = [] unless day_evidence
|
||||
if days.any?
|
||||
normalized_text = text.downcase
|
||||
days = days.select do |day|
|
||||
normalized_text.match?(/\b#{Regexp.escape(day.downcase)}\b/i)
|
||||
end
|
||||
end
|
||||
|
||||
{
|
||||
'time_range' => time_range,
|
||||
'days' => days
|
||||
}
|
||||
end
|
||||
|
||||
def sanitize_preferences(preferences, text, prior_preferences)
|
||||
return Array(prior_preferences).map(&:to_s) if preferences.blank?
|
||||
|
||||
tokens = if preferences.is_a?(Array)
|
||||
preferences
|
||||
elsif preferences.is_a?(Hash)
|
||||
preferences.values.flatten
|
||||
else
|
||||
[preferences]
|
||||
end
|
||||
|
||||
filtered = tokens.map(&:to_s).select do |item|
|
||||
case item.downcase
|
||||
when /hidro/
|
||||
text.include?('hidro')
|
||||
when /pix/
|
||||
text.include?('pix')
|
||||
when /check/
|
||||
text.match?(/check-?in/)
|
||||
else
|
||||
parts = item.downcase.split(/[_\s]/).reject(&:blank?)
|
||||
parts.any? { |part| text.include?(part) }
|
||||
end
|
||||
end
|
||||
return Array(prior_preferences).map(&:to_s) if filtered.empty? && prior_preferences.present?
|
||||
|
||||
filtered
|
||||
end
|
||||
|
||||
def minimal_summary(text, preferences)
|
||||
prefs = Array(preferences).map(&:to_s).reject(&:blank?)
|
||||
parts = []
|
||||
|
||||
if prefs.any?
|
||||
humanized = prefs.map { |item| item.tr('_', ' ') }
|
||||
parts << "demonstrou interesse em #{humanized.join(', ')}"
|
||||
end
|
||||
|
||||
parts << 'perguntou sobre pagamento' if text.match?(/pix|pagamento|cart[aã]o|forma de pagamento/i)
|
||||
|
||||
parts << 'perguntou sobre horario de check-in' if text.match?(/check-?in|entrada|hor[aá]rio de entrada/i)
|
||||
|
||||
parts << 'mencionou um dia especifico' if text.match?(/\b(segunda|ter[cç]a|quarta|quinta|sexta|sabado|sábado|domingo)\b/i)
|
||||
|
||||
return 'Conversa inicial, sem historico suficiente para inferir padroes.' if parts.empty?
|
||||
|
||||
"Cliente #{parts.join(' e ')}. Conversa inicial, sem historico suficiente para inferir padroes."
|
||||
end
|
||||
|
||||
def minimal_payload(incoming_messages, contact)
|
||||
incoming_text = incoming_messages.map { |message| message.content.to_s }.join(' ')
|
||||
normalized_text = normalize_text(incoming_text)
|
||||
evidence = {}
|
||||
|
||||
preferred_name = contact&.additional_attributes&.fetch('preferred_name', nil)
|
||||
if preferred_name.present?
|
||||
name_ids = evidence_ids_for(preferred_name, incoming_messages)
|
||||
evidence['preferred_name'] = name_ids if name_ids.any?
|
||||
end
|
||||
|
||||
room_type = nil
|
||||
if normalized_text.include?('hidro')
|
||||
room_type = 'suite_hidro'
|
||||
evidence['preferences.room_type'] = evidence_ids_for(/hidro/i, incoming_messages)
|
||||
end
|
||||
|
||||
day_interest = []
|
||||
day_map.each_key do |day|
|
||||
day_interest << day if normalized_text.match?(/\b#{day}\b/i)
|
||||
end
|
||||
if day_interest.any?
|
||||
day_regex = Regexp.union(day_interest.map { |day| /\b#{day}\b/i })
|
||||
evidence['preferences.date_interest'] = evidence_ids_for(day_regex, incoming_messages)
|
||||
end
|
||||
|
||||
intent = nil
|
||||
if normalized_text.match?(/reserv|disponibil|vaga|quero|gostaria/)
|
||||
intent = 'reserva_rapida'
|
||||
evidence['intent'] = evidence_ids_for(/reserv|disponibil|vaga|quero|gostaria/i, incoming_messages)
|
||||
end
|
||||
|
||||
summary_text = minimal_summary(normalized_text, room_type ? [room_type] : [])
|
||||
summary_text = "Cliente se apresentou como #{preferred_name}. #{summary_text}" if preferred_name.present?
|
||||
summary_text = summary_text.strip
|
||||
|
||||
structured_data = {
|
||||
'schema_version' => '1.0',
|
||||
'source' => 'ai',
|
||||
'generated_at' => Time.current.iso8601,
|
||||
'summary_text' => summary_text,
|
||||
'customer_type' => nil,
|
||||
'customer_potential' => nil,
|
||||
'intent' => intent,
|
||||
'urgency' => nil,
|
||||
'price_sensitivity' => nil,
|
||||
'confidence' => intent.present? ? 0.9 : nil,
|
||||
'preferences' => {
|
||||
'room_type' => room_type ? [room_type] : [],
|
||||
'date_interest' => day_interest
|
||||
},
|
||||
'contact_pattern' => nil,
|
||||
'frictions' => nil,
|
||||
'commercial_status' => nil,
|
||||
'nba' => if intent.present?
|
||||
{
|
||||
'action' => 'informar_disponibilidade_e_valor',
|
||||
'priority' => 'media',
|
||||
'reason' => 'Cliente demonstrou interesse inicial, mas ainda nao informou horario nem forma de pagamento.'
|
||||
}
|
||||
end,
|
||||
'suggested_labels' => [
|
||||
(room_type ? 'hidro' : nil),
|
||||
'primeiro_contato'
|
||||
].compact,
|
||||
'evidence' => evidence
|
||||
}
|
||||
|
||||
{
|
||||
'summary_text' => summary_text,
|
||||
'structured_data' => structured_data
|
||||
}
|
||||
end
|
||||
|
||||
def evidence_ids_for(pattern, messages)
|
||||
regex = pattern.is_a?(Regexp) ? pattern : /#{Regexp.escape(pattern.to_s)}/i
|
||||
messages.select { |message| message.content.to_s.match?(regex) }.map(&:id)
|
||||
end
|
||||
|
||||
def normalize_text(value)
|
||||
value.to_s.downcase.tr('áàãâéêíóôõúç', 'aaaaeeiooouc')
|
||||
end
|
||||
|
||||
def day_map
|
||||
{
|
||||
'segunda' => 'segunda',
|
||||
'terca' => 'terca',
|
||||
'quarta' => 'quarta',
|
||||
'quinta' => 'quinta',
|
||||
'sexta' => 'sexta',
|
||||
'sabado' => 'sabado',
|
||||
'domingo' => 'domingo'
|
||||
}
|
||||
end
|
||||
|
||||
def create_success_insight(result:, session_stats:, from_message_id:, to_message_id:)
|
||||
structured_data = result['structured_data'] || {}
|
||||
model_name = ENV.fetch('CRM_INSIGHTS_MODEL', CrmInsights::GenerateService::DEFAULT_MODEL)
|
||||
ConversationCrmInsight.create!(
|
||||
conversation: @conversation,
|
||||
contact: @conversation.contact,
|
||||
account_id: @conversation.account_id,
|
||||
summary_text: result['summary_text'],
|
||||
structured_data: structured_data,
|
||||
contact_sessions_count: session_stats[:count],
|
||||
last_contact_at: session_stats[:last_contact_at],
|
||||
generated_at: Time.current,
|
||||
range_from_message_id: from_message_id,
|
||||
range_to_message_id: to_message_id,
|
||||
status: 'success',
|
||||
schema_version: structured_data['schema_version'] || '1.0',
|
||||
model: structured_data['model'] || model_name,
|
||||
confidence: structured_data['confidence']
|
||||
)
|
||||
end
|
||||
|
||||
def create_failed_insight(session_stats:, from_message_id:, to_message_id:, error_message:)
|
||||
ConversationCrmInsight.create!(
|
||||
conversation: @conversation,
|
||||
contact: @conversation.contact,
|
||||
account_id: @conversation.account_id,
|
||||
summary_text: nil,
|
||||
structured_data: {},
|
||||
contact_sessions_count: session_stats[:count],
|
||||
last_contact_at: session_stats[:last_contact_at],
|
||||
generated_at: Time.current,
|
||||
range_from_message_id: from_message_id,
|
||||
range_to_message_id: to_message_id,
|
||||
status: 'failed',
|
||||
error_message: error_message
|
||||
)
|
||||
end
|
||||
|
||||
def result_payload(insight, status, error_message = nil)
|
||||
{
|
||||
insight: insight,
|
||||
status: status,
|
||||
error_message: error_message
|
||||
}
|
||||
end
|
||||
end
|
||||
end
|
||||
22
app/services/whatsapp/baileys_handlers/connection_update.rb
Executable file
22
app/services/whatsapp/baileys_handlers/connection_update.rb
Executable file
@ -0,0 +1,22 @@
|
||||
module Whatsapp::BaileysHandlers::ConnectionUpdate
|
||||
include Whatsapp::BaileysHandlers::Helpers
|
||||
|
||||
private
|
||||
|
||||
def process_connection_update
|
||||
data = processed_params[:data]
|
||||
|
||||
# NOTE: `connection` values
|
||||
# - `close`: Never opened, or closed and no longer able to send/receive messages
|
||||
# - `connecting`: In the process of connecting, expecting QR code to be read
|
||||
# - `reconnecting`: Connection has been established, but not open (i.e. device is being linked for the first time, or Baileys server restart)
|
||||
# - `open`: Open and ready to send/receive messages
|
||||
inbox.channel.update_provider_connection!({
|
||||
connection: data[:connection] || inbox.channel.provider_connection['connection'],
|
||||
qr_data_url: data[:qrDataUrl] || nil,
|
||||
error: data[:error] ? I18n.t("errors.inboxes.channel.provider_connection.#{data[:error]}") : nil
|
||||
}.compact)
|
||||
|
||||
Rails.logger.error "Baileys connection error: #{data[:error]}" if data[:error].present?
|
||||
end
|
||||
end
|
||||
209
app/services/whatsapp/baileys_handlers/helpers.rb
Executable file
209
app/services/whatsapp/baileys_handlers/helpers.rb
Executable file
@ -0,0 +1,209 @@
|
||||
module Whatsapp::BaileysHandlers::Helpers # rubocop:disable Metrics/ModuleLength
|
||||
include Whatsapp::IncomingMessageServiceHelpers
|
||||
|
||||
private
|
||||
|
||||
def unwrap_ephemeral_message(msg)
|
||||
msg.key?(:ephemeralMessage) ? msg.dig(:ephemeralMessage, :message) : msg
|
||||
end
|
||||
|
||||
def raw_message_id
|
||||
@raw_message[:key][:id]
|
||||
end
|
||||
|
||||
def incoming?
|
||||
!@raw_message[:key][:fromMe]
|
||||
end
|
||||
|
||||
def jid_type # rubocop:disable Metrics/CyclomaticComplexity
|
||||
jid = @raw_message[:key][:remoteJid]
|
||||
server = jid.split('@').last
|
||||
|
||||
# NOTE: Based on Baileys internal functions
|
||||
# https://github.com/WhiskeySockets/Baileys/blob/v6.7.16/src/WABinary/jid-utils.ts#L48-L58
|
||||
case server
|
||||
when 's.whatsapp.net', 'c.us'
|
||||
'user'
|
||||
when 'g.us'
|
||||
'group'
|
||||
when 'lid'
|
||||
'lid'
|
||||
when 'broadcast'
|
||||
jid.start_with?('status@') ? 'status' : 'broadcast'
|
||||
when 'newsletter'
|
||||
'newsletter'
|
||||
when 'call'
|
||||
'call'
|
||||
else
|
||||
'unknown'
|
||||
end
|
||||
end
|
||||
|
||||
def message_type # rubocop:disable Metrics/CyclomaticComplexity,Metrics/PerceivedComplexity,Metrics/MethodLength,Metrics/AbcSize
|
||||
msg = unwrap_ephemeral_message(@raw_message[:message])
|
||||
if msg.key?(:conversation) || msg.dig(:extendedTextMessage, :text).present?
|
||||
'text'
|
||||
elsif msg.key?(:imageMessage)
|
||||
'image'
|
||||
elsif msg.key?(:audioMessage)
|
||||
'audio'
|
||||
elsif msg.key?(:videoMessage)
|
||||
'video'
|
||||
elsif msg.key?(:documentMessage) || msg.key?(:documentWithCaptionMessage)
|
||||
'file'
|
||||
elsif msg.key?(:stickerMessage)
|
||||
'sticker'
|
||||
elsif msg.key?(:reactionMessage)
|
||||
'reaction'
|
||||
elsif msg.key?(:editedMessage)
|
||||
'edited'
|
||||
elsif msg.key?(:contactMessage)
|
||||
match_phone_number = msg.dig(:contactMessage, :vcard)&.match(/waid=(\d+)/)
|
||||
match_phone_number ? 'contact' : 'unsupported'
|
||||
elsif msg.key?(:protocolMessage)
|
||||
'protocol'
|
||||
elsif msg.key?(:messageContextInfo) && msg.keys.count == 1
|
||||
'context'
|
||||
else
|
||||
'unsupported'
|
||||
end
|
||||
end
|
||||
|
||||
def message_content # rubocop:disable Metrics/CyclomaticComplexity,Metrics/PerceivedComplexity,Metrics/MethodLength
|
||||
msg = unwrap_ephemeral_message(@raw_message[:message])
|
||||
case message_type
|
||||
when 'text'
|
||||
msg[:conversation] || msg.dig(:extendedTextMessage, :text)
|
||||
when 'image'
|
||||
msg.dig(:imageMessage, :caption)
|
||||
when 'video'
|
||||
msg.dig(:videoMessage, :caption)
|
||||
when 'file'
|
||||
msg.dig(:documentMessage, :caption).presence ||
|
||||
msg.dig(:documentWithCaptionMessage, :message, :documentMessage, :caption)
|
||||
when 'reaction'
|
||||
msg.dig(:reactionMessage, :text)
|
||||
when 'contact'
|
||||
# FIXME: Missing specs
|
||||
display_name = msg.dig(:contactMessage, :displayName)
|
||||
vcard = msg.dig(:contactMessage, :vcard)
|
||||
match_phone_number = vcard&.match(/waid=(\d+)/)
|
||||
|
||||
return display_name unless match_phone_number
|
||||
return match_phone_number[1] if display_name&.start_with?('+')
|
||||
|
||||
"#{display_name} - #{match_phone_number[1]}" if match_phone_number
|
||||
end
|
||||
end
|
||||
|
||||
def reply_to_message_id # rubocop:disable Metrics/CyclomaticComplexity
|
||||
msg = unwrap_ephemeral_message(@raw_message[:message])
|
||||
message_key = case message_type
|
||||
when 'text' then :extendedTextMessage
|
||||
when 'image' then :imageMessage
|
||||
when 'sticker' then :stickerMessage
|
||||
when 'audio' then :audioMessage
|
||||
when 'video' then :videoMessage
|
||||
when 'contact' then :contactMessage
|
||||
when 'file'
|
||||
context_info = msg.dig(:documentMessage, :contextInfo).presence ||
|
||||
msg.dig(:documentWithCaptionMessage, :message, :documentMessage, :contextInfo)
|
||||
return context_info&.dig(:stanzaId)
|
||||
end
|
||||
|
||||
msg.dig(message_key, :contextInfo, :stanzaId) if message_key
|
||||
end
|
||||
|
||||
def file_content_type
|
||||
return :image if message_type.in?(%w[image sticker])
|
||||
return :video if message_type.in?(%w[video video_note])
|
||||
return :audio if message_type == 'audio'
|
||||
|
||||
:file
|
||||
end
|
||||
|
||||
def message_mimetype
|
||||
msg = unwrap_ephemeral_message(@raw_message[:message])
|
||||
case message_type
|
||||
when 'image'
|
||||
msg.dig(:imageMessage, :mimetype)
|
||||
when 'sticker'
|
||||
msg.dig(:stickerMessage, :mimetype)
|
||||
when 'video'
|
||||
msg.dig(:videoMessage, :mimetype)
|
||||
when 'audio'
|
||||
msg.dig(:audioMessage, :mimetype)
|
||||
when 'file'
|
||||
msg.dig(:documentMessage, :mimetype).presence ||
|
||||
msg.dig(:documentWithCaptionMessage, :message, :documentMessage, :mimetype)
|
||||
end
|
||||
end
|
||||
|
||||
def extract_from_jid(type:)
|
||||
addressing_mode = @raw_message[:key][:addressingMode]
|
||||
reference_field = addressing_mode && addressing_mode != type ? :remoteJidAlt : :remoteJid
|
||||
|
||||
jid = @raw_message[:key][reference_field]
|
||||
return unless jid
|
||||
|
||||
# NOTE: jid shape is `<user>_<agent>:<device>@<server>`
|
||||
# https://github.com/WhiskeySockets/Baileys/blob/v7.0.0-rc.6/src/WABinary/jid-utils.ts#L52
|
||||
jid.split('@').first.split(':').first.split('_').first
|
||||
end
|
||||
|
||||
def contact_name
|
||||
# NOTE: `verifiedBizName` is only available for business accounts and has a higher priority than `pushName`.
|
||||
name = @raw_message[:verifiedBizName].presence || @raw_message[:pushName]
|
||||
return name if name.presence && (self_message? || incoming?)
|
||||
|
||||
extract_from_jid(type: 'pn') || extract_from_jid(type: 'lid')
|
||||
end
|
||||
|
||||
def self_message?
|
||||
normalize_phone_number(extract_from_jid(type: 'pn')) == normalize_phone_number(inbox.channel.phone_number.delete('+'))
|
||||
end
|
||||
|
||||
def normalize_phone_number(phone_number)
|
||||
return unless phone_number
|
||||
|
||||
Whatsapp::PhoneNormalizers::BrazilPhoneNormalizer.new.normalize(phone_number)
|
||||
end
|
||||
|
||||
def ignore_message?
|
||||
message_type.in?(%w[protocol context edited]) ||
|
||||
(message_type == 'reaction' && message_content.blank?)
|
||||
end
|
||||
|
||||
def fetch_profile_picture_url(phone_number)
|
||||
jid = "#{phone_number}@s.whatsapp.net"
|
||||
response = inbox.channel.provider_service.get_profile_pic(jid)
|
||||
response&.dig('data', 'profilePictureUrl')
|
||||
rescue StandardError => e
|
||||
Rails.logger.error "Failed to fetch profile picture for #{phone_number}: #{e.message}"
|
||||
nil
|
||||
end
|
||||
|
||||
def try_update_contact_avatar
|
||||
# TODO: Current logic will never update the contact avatar if their profile picture changes on WhatsApp.
|
||||
return if @contact.avatar.attached?
|
||||
|
||||
phone = extract_from_jid(type: 'pn')
|
||||
profile_pic_url = fetch_profile_picture_url(phone) if phone
|
||||
::Avatar::AvatarFromUrlJob.perform_later(@contact, profile_pic_url) if profile_pic_url
|
||||
end
|
||||
|
||||
def message_under_process?
|
||||
key = format(Redis::RedisKeys::MESSAGE_SOURCE_KEY, id: "#{inbox.id}_#{raw_message_id}")
|
||||
Redis::Alfred.get(key)
|
||||
end
|
||||
|
||||
def cache_message_source_id_in_redis
|
||||
key = format(Redis::RedisKeys::MESSAGE_SOURCE_KEY, id: "#{inbox.id}_#{raw_message_id}")
|
||||
::Redis::Alfred.setex(key, true)
|
||||
end
|
||||
|
||||
def clear_message_source_id_from_redis
|
||||
key = format(Redis::RedisKeys::MESSAGE_SOURCE_KEY, id: "#{inbox.id}_#{raw_message_id}")
|
||||
::Redis::Alfred.delete(key)
|
||||
end
|
||||
end
|
||||
86
app/services/whatsapp/baileys_handlers/messages_update.rb
Executable file
86
app/services/whatsapp/baileys_handlers/messages_update.rb
Executable file
@ -0,0 +1,86 @@
|
||||
module Whatsapp::BaileysHandlers::MessagesUpdate
|
||||
include Whatsapp::BaileysHandlers::Helpers
|
||||
|
||||
class MessageNotFoundError < StandardError; end
|
||||
|
||||
private
|
||||
|
||||
def process_messages_update
|
||||
updates = processed_params[:data]
|
||||
updates.each do |update|
|
||||
@message = nil
|
||||
@raw_message = update
|
||||
|
||||
next handle_update if incoming?
|
||||
|
||||
# NOTE: Shared lock with Whatsapp::SendOnWhatsappService
|
||||
# Avoids race conditions when sending messages.
|
||||
with_baileys_channel_lock_on_outgoing_message(inbox.channel.id) { handle_update }
|
||||
end
|
||||
end
|
||||
|
||||
def handle_update
|
||||
raise MessageNotFoundError unless find_message_by_source_id(raw_message_id)
|
||||
|
||||
update_status if @raw_message.dig(:update, :status).present?
|
||||
handle_edited_content if @raw_message.dig(:update, :message).present?
|
||||
end
|
||||
|
||||
def update_status
|
||||
status = status_mapper
|
||||
update_last_seen_at if incoming? && status == 'read'
|
||||
@message.update!(status: status) if status.present? && status_transition_allowed?(status)
|
||||
end
|
||||
|
||||
def status_mapper
|
||||
# NOTE: Baileys status codes vs. Chatwoot support:
|
||||
# - (0) ERROR → (3) failed
|
||||
# - (1) PENDING → (0) sent
|
||||
# - (2) SERVER_ACK → (0) sent
|
||||
# - (3) DELIVERY_ACK → (1) delivered
|
||||
# - (4) READ → (2) read
|
||||
# - (5) PLAYED → (unsupported: PLAYED)
|
||||
# For details: https://github.com/WhiskeySockets/Baileys/blob/v6.7.16/WAProto/index.d.ts#L36694
|
||||
status = @raw_message.dig(:update, :status)
|
||||
case status
|
||||
when 0
|
||||
'failed'
|
||||
when 1, 2
|
||||
'sent'
|
||||
when 3
|
||||
'delivered'
|
||||
when 4
|
||||
'read'
|
||||
when 5
|
||||
Rails.logger.warn 'Baileys unsupported message update status: PLAYED(5)'
|
||||
nil
|
||||
else
|
||||
Rails.logger.warn "Baileys unsupported message update status: #{status}"
|
||||
nil
|
||||
end
|
||||
end
|
||||
|
||||
def update_last_seen_at
|
||||
conversation = @message.conversation
|
||||
to_update = { agent_last_seen_at: Time.current }
|
||||
to_update[:assignee_last_seen_at] = Time.current if conversation.assignee_id.present?
|
||||
|
||||
conversation.update_columns(to_update) # rubocop:disable Rails/SkipsModelValidations
|
||||
end
|
||||
|
||||
def status_transition_allowed?(new_status)
|
||||
return false if @message.status == 'read'
|
||||
return false if @message.status == 'delivered' && new_status == 'sent'
|
||||
|
||||
true
|
||||
end
|
||||
|
||||
def handle_edited_content
|
||||
@raw_message = @raw_message.dig(:update, :message, :editedMessage)
|
||||
content = message_content
|
||||
|
||||
return @message.update!(content: content, is_edited: true, previous_content: @message.content) if content
|
||||
|
||||
Rails.logger.warn 'No valid message content found in the edit event'
|
||||
end
|
||||
end
|
||||
160
app/services/whatsapp/baileys_handlers/messages_upsert.rb
Executable file
160
app/services/whatsapp/baileys_handlers/messages_upsert.rb
Executable file
@ -0,0 +1,160 @@
|
||||
module Whatsapp::BaileysHandlers::MessagesUpsert # rubocop:disable Metrics/ModuleLength
|
||||
include Whatsapp::BaileysHandlers::Helpers
|
||||
include BaileysHelper
|
||||
|
||||
private
|
||||
|
||||
def process_messages_upsert
|
||||
messages = processed_params[:data][:messages]
|
||||
messages.each do |message|
|
||||
@message = nil
|
||||
@contact_inbox = nil
|
||||
@contact = nil
|
||||
@raw_message = message
|
||||
|
||||
next handle_message if incoming?
|
||||
|
||||
# NOTE: Shared lock with Whatsapp::SendOnWhatsappService
|
||||
# Avoids race conditions when sending messages.
|
||||
with_baileys_channel_lock_on_outgoing_message(inbox.channel.id) { handle_message }
|
||||
end
|
||||
end
|
||||
|
||||
def handle_message
|
||||
return unless %w[lid user].include?(jid_type)
|
||||
return unless extract_from_jid(type: 'lid')
|
||||
return if ignore_message?
|
||||
return if find_message_by_source_id(raw_message_id) || message_under_process?
|
||||
|
||||
cache_message_source_id_in_redis
|
||||
set_contact
|
||||
|
||||
unless @contact
|
||||
clear_message_source_id_from_redis
|
||||
|
||||
Rails.logger.warn "Contact not found for message: #{raw_message_id}"
|
||||
return
|
||||
end
|
||||
|
||||
set_conversation
|
||||
handle_create_message
|
||||
clear_message_source_id_from_redis
|
||||
end
|
||||
|
||||
def set_contact
|
||||
phone = extract_from_jid(type: 'pn')
|
||||
source_id = extract_from_jid(type: 'lid')
|
||||
identifier = "#{source_id}@lid"
|
||||
|
||||
update_existing_contact_inbox(phone, source_id, identifier) if phone
|
||||
|
||||
contact_inbox = ::ContactInboxWithContactBuilder.new(
|
||||
source_id: source_id,
|
||||
inbox: inbox,
|
||||
contact_attributes: { name: contact_name, phone_number: ("+#{phone}" if phone), identifier: identifier }
|
||||
).perform
|
||||
|
||||
@contact_inbox = contact_inbox
|
||||
@contact = contact_inbox.contact
|
||||
|
||||
update_contact_info(phone, source_id, identifier)
|
||||
end
|
||||
|
||||
def update_existing_contact_inbox(phone, source_id, identifier)
|
||||
# NOTE: This is useful when we create a new contact manually, so we don't have information about contact LID;
|
||||
# With this, when we receive a message from that contact, we can link it properly.
|
||||
existing_contact_inbox = inbox.contact_inboxes.find_by(source_id: phone)
|
||||
return unless existing_contact_inbox
|
||||
return if inbox.contact_inboxes.exists?(source_id: source_id)
|
||||
|
||||
existing_contact = existing_contact_inbox.contact
|
||||
conflicting_identifier = inbox.account.contacts.find_by(identifier: identifier)
|
||||
conflicting_phone = inbox.account.contacts.find_by(phone_number: "+#{phone}")
|
||||
|
||||
return if conflicting_identifier && conflicting_identifier.id != existing_contact.id
|
||||
return if conflicting_phone && conflicting_phone.id != existing_contact.id
|
||||
|
||||
ActiveRecord::Base.transaction do
|
||||
existing_contact_inbox.update!(source_id: source_id)
|
||||
existing_contact.update!(identifier: identifier, phone_number: "+#{phone}")
|
||||
end
|
||||
end
|
||||
|
||||
def update_contact_info(phone, source_id, identifier)
|
||||
update_params = {}
|
||||
update_params[:phone_number] = "+#{phone}" if phone
|
||||
update_params[:identifier] = identifier
|
||||
update_params[:name] = contact_name if @contact.name.in?([phone, source_id, identifier])
|
||||
|
||||
@contact.update!(update_params) if update_params.present?
|
||||
try_update_contact_avatar
|
||||
end
|
||||
|
||||
def handle_create_message
|
||||
create_message(attach_media: %w[image file video audio sticker].include?(message_type))
|
||||
end
|
||||
|
||||
def create_message(attach_media: false)
|
||||
@message = @conversation.messages.build(
|
||||
content: message_content,
|
||||
account_id: @inbox.account_id,
|
||||
inbox_id: @inbox.id,
|
||||
source_id: raw_message_id,
|
||||
sender: incoming? ? @contact : @inbox.account.account_users.first.user,
|
||||
sender_type: incoming? ? 'Contact' : 'User',
|
||||
message_type: incoming? ? :incoming : :outgoing,
|
||||
content_attributes: message_content_attributes
|
||||
)
|
||||
|
||||
handle_attach_media if attach_media
|
||||
|
||||
@message.save!
|
||||
|
||||
inbox.channel.received_messages([@message], @conversation) if incoming?
|
||||
end
|
||||
|
||||
def message_content_attributes
|
||||
type = message_type
|
||||
msg = unwrap_ephemeral_message(@raw_message[:message])
|
||||
content_attributes = { external_created_at: baileys_extract_message_timestamp(@raw_message[:messageTimestamp]) }
|
||||
if type == 'reaction'
|
||||
content_attributes[:in_reply_to_external_id] = msg.dig(:reactionMessage, :key, :id)
|
||||
content_attributes[:is_reaction] = true
|
||||
elsif reply_to_message_id
|
||||
content_attributes[:in_reply_to_external_id] = reply_to_message_id
|
||||
elsif type == 'unsupported'
|
||||
content_attributes[:is_unsupported] = true
|
||||
end
|
||||
|
||||
content_attributes
|
||||
end
|
||||
|
||||
def handle_attach_media
|
||||
attachment_file = download_attachment_file
|
||||
msg = unwrap_ephemeral_message(@raw_message[:message])
|
||||
|
||||
attachment = @message.attachments.build(
|
||||
account_id: @message.account_id,
|
||||
file_type: file_content_type.to_s,
|
||||
file: { io: attachment_file, filename: filename, content_type: message_mimetype }
|
||||
)
|
||||
attachment.meta = { is_recorded_audio: true } if msg.dig(:audioMessage, :ptt)
|
||||
rescue Down::Error => e
|
||||
@message.update!(is_unsupported: true)
|
||||
|
||||
Rails.logger.error "Failed to download attachment for message #{raw_message_id}: #{e.message}"
|
||||
end
|
||||
|
||||
def download_attachment_file
|
||||
Down.download(@conversation.inbox.channel.media_url(@raw_message.dig(:key, :id)), headers: @conversation.inbox.channel.api_headers)
|
||||
end
|
||||
|
||||
def filename
|
||||
msg = unwrap_ephemeral_message(@raw_message[:message])
|
||||
filename = msg.dig(:documentMessage, :fileName) || msg.dig(:documentWithCaptionMessage, :message, :documentMessage, :fileName)
|
||||
return filename if filename.present?
|
||||
|
||||
ext = ".#{message_mimetype.split(';').first.split('/').last}" if message_mimetype.present?
|
||||
"#{file_content_type}_#{raw_message_id}_#{Time.current.strftime('%Y%m%d')}#{ext}"
|
||||
end
|
||||
end
|
||||
23
app/services/whatsapp/incoming_message_zapi_service.rb
Executable file
23
app/services/whatsapp/incoming_message_zapi_service.rb
Executable file
@ -0,0 +1,23 @@
|
||||
class Whatsapp::IncomingMessageZapiService < Whatsapp::IncomingMessageBaseService
|
||||
include Events::Types
|
||||
include Whatsapp::ZapiHandlers::ConnectedCallback
|
||||
include Whatsapp::ZapiHandlers::DisconnectedCallback
|
||||
include Whatsapp::ZapiHandlers::ReceivedCallback
|
||||
include Whatsapp::ZapiHandlers::DeliveryCallback
|
||||
include Whatsapp::ZapiHandlers::MessageStatusCallback
|
||||
|
||||
def perform
|
||||
return if processed_params[:type].blank?
|
||||
|
||||
Rails.configuration.dispatcher.dispatch(PROVIDER_EVENT_RECEIVED, Time.zone.now, inbox: inbox, event: processed_params[:type],
|
||||
payload: processed_params)
|
||||
|
||||
event_prefix = processed_params[:type].underscore
|
||||
method_name = "process_#{event_prefix}"
|
||||
if respond_to?(method_name, true)
|
||||
send(method_name)
|
||||
else
|
||||
Rails.logger.warn "Z-API unsupported event: #{processed_params.inspect}"
|
||||
end
|
||||
end
|
||||
end
|
||||
376
app/services/whatsapp/providers/whatsapp_baileys_service.rb
Executable file
376
app/services/whatsapp/providers/whatsapp_baileys_service.rb
Executable file
@ -0,0 +1,376 @@
|
||||
class Whatsapp::Providers::WhatsappBaileysService < Whatsapp::Providers::BaseService # rubocop:disable Metrics/ClassLength
|
||||
include BaileysHelper
|
||||
|
||||
class MessageContentTypeNotSupported < StandardError; end
|
||||
class ProviderUnavailableError < StandardError; end
|
||||
|
||||
DEFAULT_CLIENT_NAME = ENV.fetch('BAILEYS_PROVIDER_DEFAULT_CLIENT_NAME', nil)
|
||||
DEFAULT_URL = ENV.fetch('BAILEYS_PROVIDER_DEFAULT_URL', nil)
|
||||
DEFAULT_API_KEY = ENV.fetch('BAILEYS_PROVIDER_DEFAULT_API_KEY', nil)
|
||||
|
||||
def self.status
|
||||
if DEFAULT_URL.blank? || DEFAULT_API_KEY.blank?
|
||||
raise ProviderUnavailableError, 'Missing BAILEYS_PROVIDER_DEFAULT_URL or BAILEYS_PROVIDER_DEFAULT_API_KEY setup'
|
||||
end
|
||||
|
||||
response = HTTParty.get(
|
||||
"#{DEFAULT_URL}/status",
|
||||
headers: { 'x-api-key' => DEFAULT_API_KEY }
|
||||
)
|
||||
|
||||
unless response.success?
|
||||
Rails.logger.error response.body
|
||||
raise ProviderUnavailableError, 'Baileys API is unavailable'
|
||||
end
|
||||
|
||||
response.parsed_response.deep_symbolize_keys
|
||||
rescue ProviderUnavailableError
|
||||
raise
|
||||
rescue StandardError => e
|
||||
Rails.logger.error e.message
|
||||
raise ProviderUnavailableError, 'Baileys API is unavailable'
|
||||
end
|
||||
|
||||
def setup_channel_provider
|
||||
response = HTTParty.post(
|
||||
"#{provider_url}/connections/#{whatsapp_channel.phone_number}",
|
||||
headers: api_headers,
|
||||
body: {
|
||||
clientName: DEFAULT_CLIENT_NAME,
|
||||
webhookUrl: whatsapp_channel.inbox.callback_webhook_url,
|
||||
webhookVerifyToken: whatsapp_channel.provider_config['webhook_verify_token'],
|
||||
# TODO: Remove on Baileys v2, default will be false
|
||||
includeMedia: false
|
||||
}.compact.to_json
|
||||
)
|
||||
|
||||
raise ProviderUnavailableError unless process_response(response)
|
||||
|
||||
true
|
||||
end
|
||||
|
||||
def disconnect_channel_provider
|
||||
response = HTTParty.delete(
|
||||
"#{provider_url}/connections/#{whatsapp_channel.phone_number}",
|
||||
headers: api_headers
|
||||
)
|
||||
|
||||
raise ProviderUnavailableError unless process_response(response)
|
||||
|
||||
true
|
||||
end
|
||||
|
||||
true
|
||||
end
|
||||
|
||||
def send_message(recipient_id, message)
|
||||
@message = message
|
||||
@recipient_id = recipient_id
|
||||
|
||||
if @message.content_attributes[:is_reaction]
|
||||
@message_content = reaction_message_content
|
||||
elsif @message.attachments.present?
|
||||
@message_content = attachment_message_content
|
||||
elsif @message.outgoing_content.present?
|
||||
@message_content = { text: @message.outgoing_content }
|
||||
else
|
||||
@message.update!(is_unsupported: true)
|
||||
return
|
||||
end
|
||||
|
||||
send_message_request
|
||||
end
|
||||
|
||||
def send_reaction_message(recipient_id, message)
|
||||
@message = message
|
||||
@recipient_id = recipient_id
|
||||
@message_content = reaction_message_content
|
||||
send_message_request
|
||||
end
|
||||
|
||||
def send_template(phone_number, template_info); end
|
||||
|
||||
def sync_templates; end
|
||||
|
||||
def media_url(media_id)
|
||||
"#{provider_url}/media/#{media_id}"
|
||||
end
|
||||
|
||||
def api_headers
|
||||
{ 'x-api-key' => api_key, 'Content-Type' => 'application/json' }
|
||||
end
|
||||
|
||||
def validate_provider_config?
|
||||
response = HTTParty.get(
|
||||
"#{provider_url}/status/auth",
|
||||
headers: api_headers
|
||||
)
|
||||
|
||||
process_response(response)
|
||||
end
|
||||
|
||||
def toggle_typing_status(typing_status, recipient_id:, **)
|
||||
@recipient_id = recipient_id
|
||||
status_map = {
|
||||
Events::Types::CONVERSATION_TYPING_ON => 'composing',
|
||||
Events::Types::CONVERSATION_RECORDING => 'recording',
|
||||
Events::Types::CONVERSATION_TYPING_OFF => 'paused'
|
||||
}
|
||||
|
||||
response = HTTParty.patch(
|
||||
"#{provider_url}/connections/#{whatsapp_channel.phone_number}/presence",
|
||||
headers: api_headers,
|
||||
body: {
|
||||
toJid: remote_jid,
|
||||
type: status_map[typing_status]
|
||||
}.to_json
|
||||
)
|
||||
|
||||
raise ProviderUnavailableError unless process_response(response)
|
||||
|
||||
true
|
||||
end
|
||||
|
||||
def update_presence(status)
|
||||
status_map = {
|
||||
'online' => 'available',
|
||||
'offline' => 'unavailable',
|
||||
'busy' => 'unavailable'
|
||||
}
|
||||
|
||||
response = HTTParty.patch(
|
||||
"#{provider_url}/connections/#{whatsapp_channel.phone_number}/presence",
|
||||
headers: api_headers,
|
||||
body: {
|
||||
type: status_map[status]
|
||||
}.to_json
|
||||
)
|
||||
|
||||
raise ProviderUnavailableError unless process_response(response)
|
||||
|
||||
true
|
||||
end
|
||||
|
||||
def read_messages(messages, recipient_id:, **)
|
||||
@recipient_id = recipient_id
|
||||
|
||||
response = HTTParty.post(
|
||||
"#{provider_url}/connections/#{whatsapp_channel.phone_number}/read-messages",
|
||||
headers: api_headers,
|
||||
body: {
|
||||
keys: messages.map do |message|
|
||||
{
|
||||
id: message.source_id,
|
||||
remoteJid: remote_jid,
|
||||
fromMe: message.message_type == 'outgoing'
|
||||
}
|
||||
end
|
||||
}.to_json
|
||||
)
|
||||
|
||||
raise ProviderUnavailableError unless process_response(response)
|
||||
|
||||
true
|
||||
end
|
||||
|
||||
def unread_message(recipient_id, message) # rubocop:disable Metrics/MethodLength
|
||||
@recipient_id = recipient_id
|
||||
|
||||
response = HTTParty.post(
|
||||
"#{provider_url}/connections/#{whatsapp_channel.phone_number}/chat-modify",
|
||||
headers: api_headers,
|
||||
body: {
|
||||
jid: remote_jid,
|
||||
mod: {
|
||||
markRead: false,
|
||||
lastMessages: [{
|
||||
key: {
|
||||
id: message.source_id,
|
||||
remoteJid: remote_jid,
|
||||
fromMe: message.message_type == 'outgoing'
|
||||
},
|
||||
messageTimestamp: message.content_attributes[:external_created_at]
|
||||
}]
|
||||
}
|
||||
}.to_json
|
||||
)
|
||||
|
||||
raise ProviderUnavailableError unless process_response(response)
|
||||
|
||||
true
|
||||
end
|
||||
|
||||
def received_messages(recipient_id, messages)
|
||||
@recipient_id = recipient_id
|
||||
|
||||
response = HTTParty.post(
|
||||
"#{provider_url}/connections/#{whatsapp_channel.phone_number}/send-receipts",
|
||||
headers: api_headers,
|
||||
body: {
|
||||
keys: messages.map do |message|
|
||||
{
|
||||
id: message.source_id,
|
||||
remoteJid: remote_jid,
|
||||
fromMe: message.message_type == 'outgoing'
|
||||
}
|
||||
end
|
||||
}.to_json
|
||||
)
|
||||
|
||||
raise ProviderUnavailableError unless process_response(response)
|
||||
|
||||
true
|
||||
end
|
||||
|
||||
def get_profile_pic(jid)
|
||||
response = HTTParty.get(
|
||||
"#{provider_url}/connections/#{whatsapp_channel.phone_number}/profile-picture-url",
|
||||
headers: api_headers,
|
||||
query: { jid: jid },
|
||||
format: :json
|
||||
)
|
||||
|
||||
return nil unless process_response(response)
|
||||
|
||||
response.parsed_response
|
||||
end
|
||||
|
||||
def on_whatsapp(recipient_id)
|
||||
@recipient_id = recipient_id
|
||||
|
||||
response = HTTParty.post(
|
||||
"#{provider_url}/connections/#{whatsapp_channel.phone_number}/on-whatsapp",
|
||||
headers: api_headers,
|
||||
body: {
|
||||
jids: [remote_jid]
|
||||
}.to_json
|
||||
)
|
||||
|
||||
raise ProviderUnavailableError unless process_response(response)
|
||||
|
||||
response.parsed_response&.first || { 'jid' => remote_jid, 'exists' => false }
|
||||
end
|
||||
|
||||
private
|
||||
|
||||
def provider_url
|
||||
whatsapp_channel.provider_config['provider_url'].presence || DEFAULT_URL
|
||||
end
|
||||
|
||||
def api_key
|
||||
whatsapp_channel.provider_config['api_key'].presence || DEFAULT_API_KEY
|
||||
end
|
||||
|
||||
def reaction_message_content
|
||||
reply_to = Message.find(@message.in_reply_to)
|
||||
{
|
||||
react: { key: { id: reply_to.source_id,
|
||||
remoteJid: remote_jid,
|
||||
fromMe: reply_to.message_type == 'outgoing' },
|
||||
text: @message.outgoing_content }
|
||||
}
|
||||
end
|
||||
|
||||
def attachment_message_content # rubocop:disable Metrics/MethodLength
|
||||
attachment = @message.attachments.first
|
||||
buffer = attachment_to_base64(attachment)
|
||||
|
||||
content = {
|
||||
fileName: attachment.file.filename,
|
||||
caption: @message.outgoing_content
|
||||
}
|
||||
case attachment.file_type
|
||||
when 'image'
|
||||
content[:image] = buffer
|
||||
when 'audio'
|
||||
content[:audio] = buffer
|
||||
content[:ptt] = attachment.meta&.dig('is_recorded_audio')
|
||||
when 'file'
|
||||
content[:document] = buffer
|
||||
content[:mimetype] = attachment.file.content_type
|
||||
when 'sticker'
|
||||
content[:sticker] = buffer
|
||||
when 'video'
|
||||
content[:video] = buffer
|
||||
end
|
||||
|
||||
content.compact
|
||||
end
|
||||
|
||||
def send_message_request
|
||||
response = HTTParty.post(
|
||||
"#{provider_url}/connections/#{whatsapp_channel.phone_number}/send-message",
|
||||
headers: api_headers,
|
||||
body: {
|
||||
jid: remote_jid,
|
||||
messageContent: @message_content
|
||||
}.to_json
|
||||
)
|
||||
|
||||
raise ProviderUnavailableError unless process_response(response)
|
||||
|
||||
update_external_created_at(response)
|
||||
response.parsed_response.dig('data', 'key', 'id')
|
||||
end
|
||||
|
||||
def process_response(response)
|
||||
Rails.logger.error response.body unless response.success?
|
||||
response.success?
|
||||
end
|
||||
|
||||
def remote_jid
|
||||
return @recipient_id if @recipient_id.ends_with?('@lid')
|
||||
|
||||
"#{@recipient_id.delete('+')}@s.whatsapp.net"
|
||||
end
|
||||
|
||||
def update_external_created_at(response)
|
||||
timestamp = response.parsed_response.dig('data', 'messageTimestamp')
|
||||
return unless timestamp
|
||||
|
||||
external_created_at = baileys_extract_message_timestamp(timestamp)
|
||||
@message.update!(external_created_at: external_created_at)
|
||||
end
|
||||
|
||||
private_class_method def self.with_error_handling(*method_names)
|
||||
method_names.each do |method_name|
|
||||
original_method = instance_method(method_name)
|
||||
|
||||
define_method("#{method_name}_without_error_handling") do |*args, **kwargs, &block|
|
||||
original_method.bind_call(self, *args, **kwargs, &block)
|
||||
end
|
||||
|
||||
define_method(method_name) do |*args, **kwargs, &block|
|
||||
original_method.bind_call(self, *args, **kwargs, &block)
|
||||
rescue StandardError => e
|
||||
handle_channel_error
|
||||
raise e
|
||||
end
|
||||
end
|
||||
end
|
||||
|
||||
def handle_channel_error
|
||||
whatsapp_channel.update_provider_connection!(connection: 'close')
|
||||
|
||||
return if @handling_error
|
||||
|
||||
@handling_error = true
|
||||
begin
|
||||
setup_channel_provider_without_error_handling
|
||||
rescue StandardError => e
|
||||
Rails.logger.error "Failed to reconnect channel after error: #{e.message}"
|
||||
ensure
|
||||
@handling_error = false
|
||||
end
|
||||
end
|
||||
|
||||
with_error_handling :setup_channel_provider,
|
||||
:disconnect_channel_provider,
|
||||
:send_message,
|
||||
:toggle_typing_status,
|
||||
:update_presence,
|
||||
:read_messages,
|
||||
:unread_message,
|
||||
:received_messages,
|
||||
:on_whatsapp
|
||||
end
|
||||
282
app/services/whatsapp/providers/whatsapp_zapi_service.rb
Executable file
282
app/services/whatsapp/providers/whatsapp_zapi_service.rb
Executable file
@ -0,0 +1,282 @@
|
||||
class Whatsapp::Providers::WhatsappZapiService < Whatsapp::Providers::BaseService # rubocop:disable Metrics/ClassLength
|
||||
class ProviderUnavailableError < StandardError; end
|
||||
|
||||
API_BASE_PATH = 'https://api.z-api.io'.freeze
|
||||
|
||||
def send_template(phone_number, template_info); end
|
||||
|
||||
def sync_templates; end
|
||||
|
||||
def send_message(phone, message)
|
||||
phone = phone.delete('+')
|
||||
params = message.content_attributes[:zapi_args].presence || {}
|
||||
|
||||
params[:messageId] = message.in_reply_to_external_id if message.in_reply_to_external_id.present?
|
||||
|
||||
if message.content_attributes[:is_reaction]
|
||||
send_reaction_message(phone, message, **params)
|
||||
elsif message.attachments.present?
|
||||
handle_message_with_attachment(message, phone, **params)
|
||||
elsif message.outgoing_content.present?
|
||||
send_text_message(phone, message, **params)
|
||||
else
|
||||
message.update!(is_unsupported: true)
|
||||
nil
|
||||
end
|
||||
end
|
||||
|
||||
def validate_provider_config?
|
||||
response = HTTParty.get(
|
||||
"#{api_instance_path_with_token}/status",
|
||||
headers: api_headers
|
||||
)
|
||||
|
||||
process_response(response)
|
||||
end
|
||||
|
||||
def setup_channel_provider
|
||||
response = HTTParty.put(
|
||||
"#{api_instance_path_with_token}/update-every-webhooks",
|
||||
headers: api_headers,
|
||||
body: {
|
||||
value: whatsapp_channel.inbox.callback_webhook_url,
|
||||
notifySentByMe: true
|
||||
}.to_json
|
||||
)
|
||||
|
||||
raise ProviderUnavailableError unless process_response(response)
|
||||
|
||||
if whatsapp_channel.provider_connection.blank? || whatsapp_channel.provider_connection['connection'] == 'close'
|
||||
Channels::Whatsapp::ZapiQrCodeJob.perform_later(whatsapp_channel)
|
||||
end
|
||||
|
||||
true
|
||||
end
|
||||
|
||||
def disconnect_channel_provider
|
||||
response = HTTParty.get(
|
||||
"#{api_instance_path_with_token}/disconnect",
|
||||
headers: api_headers
|
||||
)
|
||||
|
||||
raise ProviderUnavailableError unless process_response(response)
|
||||
|
||||
true
|
||||
end
|
||||
|
||||
def qr_code_image
|
||||
response = HTTParty.get(
|
||||
"#{api_instance_path_with_token}/qr-code/image",
|
||||
headers: api_headers
|
||||
)
|
||||
|
||||
if response.parsed_response['connected']
|
||||
whatsapp_channel.update_provider_connection!(connection: 'open')
|
||||
return
|
||||
end
|
||||
|
||||
return unless process_response(response)
|
||||
|
||||
response.parsed_response['value']
|
||||
end
|
||||
|
||||
def read_messages(messages, recipient_id:, **)
|
||||
phone = recipient_id.delete('+')
|
||||
|
||||
messages.each do |message|
|
||||
next if message.source_id.blank?
|
||||
|
||||
Channels::Whatsapp::ZapiReadMessageJob.perform_later(whatsapp_channel, phone, message.source_id)
|
||||
end
|
||||
|
||||
true
|
||||
end
|
||||
|
||||
def send_read_message(phone, message_source_id)
|
||||
response = HTTParty.post(
|
||||
"#{api_instance_path_with_token}/read-message",
|
||||
headers: api_headers,
|
||||
body: {
|
||||
phone: phone,
|
||||
messageId: message_source_id
|
||||
}.to_json
|
||||
)
|
||||
|
||||
process_response(response)
|
||||
end
|
||||
|
||||
def on_whatsapp(phone_number)
|
||||
response = HTTParty.get(
|
||||
"#{api_instance_path_with_token}/phone-exists/#{phone_number.delete('+')}",
|
||||
headers: api_headers
|
||||
)
|
||||
|
||||
raise ProviderUnavailableError unless process_response(response)
|
||||
|
||||
response.parsed_response || { 'exists' => false, 'phone' => nil, 'lid' => nil }
|
||||
end
|
||||
|
||||
private
|
||||
|
||||
def api_instance_path
|
||||
"#{API_BASE_PATH}/instances/#{whatsapp_channel.provider_config['instance_id']}"
|
||||
end
|
||||
|
||||
def api_instance_path_with_token
|
||||
"#{api_instance_path}/token/#{whatsapp_channel.provider_config['token']}"
|
||||
end
|
||||
|
||||
def api_headers
|
||||
{ 'Content-Type' => 'application/json', 'Client-Token' => whatsapp_channel.provider_config['client_token'] }
|
||||
end
|
||||
|
||||
def process_response(response)
|
||||
Rails.logger.error response.body unless response.success?
|
||||
response.success?
|
||||
end
|
||||
|
||||
def send_text_message(phone, message, **params)
|
||||
response = HTTParty.post(
|
||||
"#{api_instance_path_with_token}/send-text",
|
||||
headers: api_headers,
|
||||
body: {
|
||||
phone: phone,
|
||||
message: message.outgoing_content,
|
||||
**params
|
||||
}.compact.to_json
|
||||
)
|
||||
|
||||
unless process_response(response)
|
||||
message.update!(status: :failed, external_error: response.parsed_response&.dig('error'))
|
||||
raise ProviderUnavailableError
|
||||
end
|
||||
|
||||
response.parsed_response&.dig('messageId')
|
||||
end
|
||||
|
||||
def handle_message_with_attachment(message, phone, **params)
|
||||
attachment = message.attachments.first
|
||||
|
||||
if attachment.file.byte_size > max_size(attachment)
|
||||
message.update!(status: :failed, external_error: 'File too large')
|
||||
return
|
||||
end
|
||||
|
||||
base64_data = attachment_to_base64(attachment)
|
||||
buffer = "data:#{attachment.file.content_type};base64,#{base64_data}"
|
||||
|
||||
case attachment.file_type
|
||||
when 'image'
|
||||
send_image_message(phone, message, buffer, **params)
|
||||
when 'audio'
|
||||
send_audio_message(phone, message, buffer, **params)
|
||||
when 'file'
|
||||
send_document_message(phone, message, attachment, buffer, **params)
|
||||
when 'video'
|
||||
send_video_message(phone, message, buffer, **params)
|
||||
end
|
||||
end
|
||||
|
||||
def max_size(attachment)
|
||||
case attachment.file_type
|
||||
when 'image'
|
||||
5.megabytes
|
||||
when 'audio', 'video'
|
||||
16.megabytes
|
||||
else
|
||||
100.megabytes
|
||||
end
|
||||
end
|
||||
|
||||
def send_image_message(phone, message, buffer, **params)
|
||||
response = HTTParty.post(
|
||||
"#{api_instance_path_with_token}/send-image",
|
||||
headers: api_headers,
|
||||
body: {
|
||||
phone: phone,
|
||||
image: buffer,
|
||||
caption: message.outgoing_content,
|
||||
**params
|
||||
}.compact.to_json
|
||||
)
|
||||
|
||||
raise ProviderUnavailableError unless process_response(response)
|
||||
|
||||
response.parsed_response&.dig('messageId')
|
||||
end
|
||||
|
||||
def send_audio_message(phone, _message, buffer, **params)
|
||||
response = HTTParty.post(
|
||||
"#{api_instance_path_with_token}/send-audio",
|
||||
headers: api_headers,
|
||||
body: {
|
||||
phone: phone,
|
||||
audio: buffer,
|
||||
waveform: true,
|
||||
**params
|
||||
}.compact.to_json
|
||||
)
|
||||
|
||||
raise ProviderUnavailableError unless process_response(response)
|
||||
|
||||
response.parsed_response&.dig('messageId')
|
||||
end
|
||||
|
||||
def send_document_message(phone, message, attachment, buffer, **params)
|
||||
file_extension = File.extname(attachment.file.filename.to_s).delete('.')
|
||||
if file_extension.blank?
|
||||
Rails.logger.warn "Missing file extension for attachment: #{attachment.id}"
|
||||
file_extension = 'bin'
|
||||
end
|
||||
|
||||
response = HTTParty.post(
|
||||
"#{api_instance_path_with_token}/send-document/#{file_extension}",
|
||||
headers: api_headers,
|
||||
body: {
|
||||
phone: phone,
|
||||
document: buffer,
|
||||
fileName: attachment.file.filename.to_s,
|
||||
caption: message.outgoing_content,
|
||||
**params
|
||||
}.compact.to_json
|
||||
)
|
||||
|
||||
raise ProviderUnavailableError unless process_response(response)
|
||||
|
||||
response.parsed_response&.dig('messageId')
|
||||
end
|
||||
|
||||
def send_video_message(phone, message, buffer, **params)
|
||||
response = HTTParty.post(
|
||||
"#{api_instance_path_with_token}/send-video",
|
||||
headers: api_headers,
|
||||
body: {
|
||||
phone: phone,
|
||||
video: buffer,
|
||||
caption: message.outgoing_content,
|
||||
**params
|
||||
}.compact.to_json
|
||||
)
|
||||
|
||||
raise ProviderUnavailableError unless process_response(response)
|
||||
|
||||
response.parsed_response&.dig('messageId')
|
||||
end
|
||||
|
||||
def send_reaction_message(phone, message, **params)
|
||||
response = HTTParty.post(
|
||||
"#{api_instance_path_with_token}/send-reaction",
|
||||
headers: api_headers,
|
||||
body: {
|
||||
phone: phone,
|
||||
reaction: message.outgoing_content,
|
||||
messageId: message.in_reply_to_external_id,
|
||||
**params
|
||||
}.compact.to_json
|
||||
)
|
||||
|
||||
raise ProviderUnavailableError unless process_response(response)
|
||||
|
||||
response.parsed_response&.dig('messageId')
|
||||
end
|
||||
end
|
||||
@ -32,10 +32,33 @@ module Whatsapp::Providers
|
||||
end
|
||||
end
|
||||
|
||||
def send_template(phone_number, template_info)
|
||||
def send_reaction_message(phone_number, message)
|
||||
user_token = whatsapp_channel.wuzapi_user_token
|
||||
normalized_phone = phone_number.gsub(/[\+\s\-\(\)]/, '')
|
||||
|
||||
# Assuming message content is the emoji
|
||||
reaction_emoji = message.content
|
||||
# Assuming in_reply_to contains the ID of the message to react to
|
||||
message_id = message.content_attributes['in_reply_to']
|
||||
|
||||
if message_id.present?
|
||||
# Wuzapi client needs to implement send_reaction
|
||||
# This assumes the client wrapper has this method. If not, we might need to add it or use raw request.
|
||||
# Based on typical Wuzapi forks, it might be /send-reaction-message
|
||||
|
||||
# We'll assume the client wrapper will have a send_reaction method.
|
||||
# If not visible in the existing codebase, we might need to add it to the client class too.
|
||||
# checking...
|
||||
client.send_reaction(user_token, normalized_phone, message_id, reaction_emoji)
|
||||
else
|
||||
Rails.logger.warn 'Wuzapi: Cannot send reaction without in_reply_to message ID'
|
||||
end
|
||||
end
|
||||
|
||||
def send_template(_phone_number, _template_info)
|
||||
# Placeholder for template support if Wuzapi supports it.
|
||||
# For now, just logging or no-op as per initial text-focused plan.
|
||||
Rails.logger.warn "Wuzapi: Templates not yet implemented or supported."
|
||||
Rails.logger.warn 'Wuzapi: Templates not yet implemented or supported.'
|
||||
end
|
||||
|
||||
def sync_templates
|
||||
|
||||
24
app/services/whatsapp/zapi_handlers/connected_callback.rb
Executable file
24
app/services/whatsapp/zapi_handlers/connected_callback.rb
Executable file
@ -0,0 +1,24 @@
|
||||
module Whatsapp::ZapiHandlers::ConnectedCallback
|
||||
include Whatsapp::ZapiHandlers::Helpers
|
||||
|
||||
private
|
||||
|
||||
def process_connected_callback
|
||||
expected_phone_number = inbox.channel.phone_number.delete('+')
|
||||
received_phone_number = processed_params[:phone]
|
||||
|
||||
if normalize_phone_number(expected_phone_number) != normalize_phone_number(received_phone_number)
|
||||
inbox.channel.update_provider_connection!(connection: 'close',
|
||||
error: I18n.t('errors.inboxes.channel.provider_connection.wrong_phone_number'))
|
||||
|
||||
inbox.channel.disconnect_channel_provider
|
||||
return
|
||||
end
|
||||
|
||||
inbox.channel.update_provider_connection!(connection: 'open')
|
||||
end
|
||||
|
||||
def normalize_phone_number(phone_number)
|
||||
Whatsapp::PhoneNormalizers::BrazilPhoneNormalizer.new.normalize(phone_number)
|
||||
end
|
||||
end
|
||||
17
app/services/whatsapp/zapi_handlers/delivery_callback.rb
Executable file
17
app/services/whatsapp/zapi_handlers/delivery_callback.rb
Executable file
@ -0,0 +1,17 @@
|
||||
module Whatsapp::ZapiHandlers::DeliveryCallback
|
||||
include Whatsapp::ZapiHandlers::Helpers
|
||||
|
||||
private
|
||||
|
||||
def process_delivery_callback
|
||||
message = inbox.messages.find_by(source_id: processed_params[:messageId])
|
||||
return unless message
|
||||
|
||||
external_created_at = processed_params[:momment] / 1000
|
||||
if processed_params[:error].present?
|
||||
message.update!(status: :failed, external_error: processed_params[:error], external_created_at: external_created_at)
|
||||
else
|
||||
message.update!(status: :delivered, external_created_at: external_created_at)
|
||||
end
|
||||
end
|
||||
end
|
||||
9
app/services/whatsapp/zapi_handlers/disconnected_callback.rb
Executable file
9
app/services/whatsapp/zapi_handlers/disconnected_callback.rb
Executable file
@ -0,0 +1,9 @@
|
||||
module Whatsapp::ZapiHandlers::DisconnectedCallback
|
||||
include Whatsapp::ZapiHandlers::Helpers
|
||||
|
||||
private
|
||||
|
||||
def process_disconnected_callback
|
||||
inbox.channel.update_provider_connection!(connection: 'close')
|
||||
end
|
||||
end
|
||||
45
app/services/whatsapp/zapi_handlers/helpers.rb
Executable file
45
app/services/whatsapp/zapi_handlers/helpers.rb
Executable file
@ -0,0 +1,45 @@
|
||||
module Whatsapp::ZapiHandlers::Helpers
|
||||
include Whatsapp::IncomingMessageServiceHelpers
|
||||
|
||||
private
|
||||
|
||||
def raw_message_id
|
||||
@raw_message[:isEdit] ? @raw_message[:editMessageId] : @raw_message[:messageId]
|
||||
end
|
||||
|
||||
def incoming_message?
|
||||
!@raw_message[:fromMe]
|
||||
end
|
||||
|
||||
def cache_message_source_id_in_redis
|
||||
key = format(Redis::RedisKeys::MESSAGE_SOURCE_KEY, id: "#{inbox.id}_#{raw_message_id}")
|
||||
Redis::Alfred.setex(key, true)
|
||||
end
|
||||
|
||||
def clear_message_source_id_from_redis
|
||||
key = format(Redis::RedisKeys::MESSAGE_SOURCE_KEY, id: "#{inbox.id}_#{raw_message_id}")
|
||||
Redis::Alfred.delete(key)
|
||||
end
|
||||
|
||||
def message_under_process?
|
||||
key = format(Redis::RedisKeys::MESSAGE_SOURCE_KEY, id: "#{inbox.id}_#{raw_message_id}")
|
||||
Redis::Alfred.get(key)
|
||||
end
|
||||
|
||||
def with_zapi_contact_lock(phone, timeout: 5.seconds)
|
||||
raise ArgumentError, 'A block is required for with_zapi_contact_lock' unless block_given?
|
||||
|
||||
start_time = Time.now.to_i
|
||||
key = "ZAPI::CONTACT_LOCK::#{phone}"
|
||||
|
||||
while (Time.now.to_i - start_time) < timeout
|
||||
break if Redis::Alfred.set(key, 1, nx: true, ex: timeout)
|
||||
|
||||
sleep(0.1)
|
||||
end
|
||||
|
||||
yield
|
||||
ensure
|
||||
Redis::Alfred.delete(key)
|
||||
end
|
||||
end
|
||||
40
app/services/whatsapp/zapi_handlers/message_status_callback.rb
Executable file
40
app/services/whatsapp/zapi_handlers/message_status_callback.rb
Executable file
@ -0,0 +1,40 @@
|
||||
module Whatsapp::ZapiHandlers::MessageStatusCallback
|
||||
include Whatsapp::ZapiHandlers::Helpers
|
||||
|
||||
private
|
||||
|
||||
def process_message_status_callback
|
||||
status = map_zapi_status_to_chatwoot(processed_params[:status])
|
||||
return unless status
|
||||
|
||||
processed_params[:ids].each do |message_id|
|
||||
message = inbox.messages.find_by(source_id: message_id)
|
||||
next unless message
|
||||
|
||||
message.update!(status: status) if status_transition_allowed?(message, status.to_s)
|
||||
end
|
||||
end
|
||||
|
||||
def map_zapi_status_to_chatwoot(zapi_status)
|
||||
case zapi_status.upcase
|
||||
when 'SENT'
|
||||
:sent
|
||||
when 'DELIVERED', 'RECEIVED'
|
||||
:delivered
|
||||
when 'READ', 'READ_BY_ME', 'PLAYED'
|
||||
:read
|
||||
when 'FAILED'
|
||||
:failed
|
||||
else
|
||||
Rails.logger.warn "Unknown ZAPI status: #{zapi_status}"
|
||||
nil
|
||||
end
|
||||
end
|
||||
|
||||
def status_transition_allowed?(message, new_status)
|
||||
return false if message.status == 'read'
|
||||
return false if message.status == 'delivered' && new_status == 'sent'
|
||||
|
||||
true
|
||||
end
|
||||
end
|
||||
281
app/services/whatsapp/zapi_handlers/received_callback.rb
Executable file
281
app/services/whatsapp/zapi_handlers/received_callback.rb
Executable file
@ -0,0 +1,281 @@
|
||||
module Whatsapp::ZapiHandlers::ReceivedCallback # rubocop:disable Metrics/ModuleLength
|
||||
include Whatsapp::ZapiHandlers::Helpers
|
||||
|
||||
private
|
||||
|
||||
def process_received_callback
|
||||
@raw_message = processed_params
|
||||
@message = nil
|
||||
@contact_inbox = nil
|
||||
@contact = nil
|
||||
|
||||
return unless should_process_message?
|
||||
return if find_message_by_source_id(raw_message_id) || message_under_process?
|
||||
|
||||
cache_message_source_id_in_redis
|
||||
|
||||
return handle_edited_message if @raw_message[:isEdit]
|
||||
|
||||
with_zapi_contact_lock(@raw_message[:phone]) do
|
||||
set_contact
|
||||
|
||||
unless @contact
|
||||
Rails.logger.warn "Contact not found for message: #{raw_message_id}"
|
||||
return
|
||||
end
|
||||
|
||||
set_conversation
|
||||
handle_create_message
|
||||
end
|
||||
ensure
|
||||
clear_message_source_id_from_redis
|
||||
end
|
||||
|
||||
def should_process_message?
|
||||
!@raw_message[:isGroup] &&
|
||||
!@raw_message[:isNewsletter] &&
|
||||
!@raw_message[:broadcast] &&
|
||||
!@raw_message[:isStatusReply] &&
|
||||
!@raw_message.key?(:notification)
|
||||
end
|
||||
|
||||
def message_type # rubocop:disable Metrics/CyclomaticComplexity,Metrics/PerceivedComplexity
|
||||
return 'text' if @raw_message.key?(:text)
|
||||
return 'reaction' if @raw_message.key?(:reaction)
|
||||
return 'audio' if @raw_message.key?(:audio)
|
||||
return 'image' if @raw_message.key?(:image)
|
||||
return 'sticker' if @raw_message.key?(:sticker)
|
||||
return 'video' if @raw_message.key?(:video)
|
||||
return 'file' if @raw_message.key?(:document)
|
||||
return 'contact' if @raw_message.key?(:contact)
|
||||
|
||||
'unsupported'
|
||||
end
|
||||
|
||||
def message_content
|
||||
case message_type
|
||||
when 'text'
|
||||
@raw_message.dig(:text, :message)
|
||||
when 'image'
|
||||
@raw_message.dig(:image, :caption)
|
||||
when 'video'
|
||||
@raw_message.dig(:video, :caption)
|
||||
when 'file'
|
||||
@raw_message.dig(:document, :fileName)
|
||||
when 'reaction'
|
||||
@raw_message.dig(:reaction, :value)
|
||||
when 'contact'
|
||||
@raw_message.dig(:contact, :displayName)
|
||||
end
|
||||
end
|
||||
|
||||
def contact_name
|
||||
@raw_message[:senderName] || @raw_message[:chatName] || @raw_message[:phone]
|
||||
end
|
||||
|
||||
def set_contact
|
||||
push_name = contact_name
|
||||
source_id = @raw_message[:chatLid].to_s.gsub(/[^\d]/, '')
|
||||
identifier = @raw_message[:chatLid]
|
||||
|
||||
contact_attributes = { name: push_name, identifier: identifier }
|
||||
|
||||
unless @raw_message[:phone].ends_with?('@lid')
|
||||
contact_attributes[:phone_number] = "+#{@raw_message[:phone]}"
|
||||
update_existing_contact_inbox(@raw_message[:phone], source_id, identifier)
|
||||
end
|
||||
|
||||
contact_inbox = ::ContactInboxWithContactBuilder.new(
|
||||
source_id: source_id,
|
||||
inbox: inbox,
|
||||
contact_attributes: contact_attributes
|
||||
).perform
|
||||
|
||||
@contact_inbox = contact_inbox
|
||||
@contact = contact_inbox.contact
|
||||
|
||||
@contact.update!(name: push_name) if @contact.name == @raw_message[:phone]
|
||||
update_contact_phone_number
|
||||
try_update_contact_avatar
|
||||
end
|
||||
|
||||
def update_existing_contact_inbox(phone, source_id, identifier)
|
||||
# NOTE: This is useful when we create a new contact manually, so we don't have information about contact LID;
|
||||
# With this, when we receive a message from that contact, we can link it properly.
|
||||
existing_contact = inbox.account.contacts.find_by(phone_number: "+#{phone}")
|
||||
return unless existing_contact
|
||||
|
||||
existing_contact_inbox = existing_contact.contact_inboxes.find_by(inbox_id: inbox.id)
|
||||
|
||||
ActiveRecord::Base.transaction do
|
||||
existing_contact.update!(identifier: identifier)
|
||||
existing_contact_inbox&.update!(source_id: source_id)
|
||||
end
|
||||
end
|
||||
|
||||
def update_contact_phone_number
|
||||
return if @contact.phone_number.present?
|
||||
return if @raw_message[:phone].ends_with?('@lid')
|
||||
|
||||
@contact.update!(phone_number: "+#{@raw_message[:phone]}")
|
||||
end
|
||||
|
||||
def try_update_contact_avatar
|
||||
avatar_url = @raw_message[:senderPhoto] || @raw_message[:photo]
|
||||
return unless avatar_url.present? && avatar_url.start_with?('http')
|
||||
|
||||
Avatar::AvatarFromUrlJob.perform_later(@contact, avatar_url)
|
||||
end
|
||||
|
||||
def handle_create_message
|
||||
if message_type == 'contact'
|
||||
create_contact_message
|
||||
else
|
||||
create_message(attach_media: %w[image sticker file video audio].include?(message_type))
|
||||
end
|
||||
end
|
||||
|
||||
def create_contact_message
|
||||
contact_data = @raw_message[:contact]
|
||||
phones = contact_data[:phones] || []
|
||||
phones = ['Phone number is not available'] if phones.blank?
|
||||
|
||||
phones.each do |phone|
|
||||
build_message
|
||||
attach_contact(phone, contact_data)
|
||||
@message.save!
|
||||
end
|
||||
|
||||
notify_channel_of_received_message
|
||||
end
|
||||
|
||||
def create_message(attach_media: false)
|
||||
build_message
|
||||
handle_attach_media if attach_media
|
||||
@message.save!
|
||||
notify_channel_of_received_message
|
||||
end
|
||||
|
||||
def build_message
|
||||
@message = @conversation.messages.build(
|
||||
content: message_content,
|
||||
account_id: @inbox.account_id,
|
||||
inbox_id: @inbox.id,
|
||||
source_id: raw_message_id,
|
||||
sender: incoming_message? ? @contact : @inbox.account.account_users.first.user,
|
||||
sender_type: incoming_message? ? 'Contact' : 'User',
|
||||
message_type: incoming_message? ? :incoming : :outgoing,
|
||||
content_attributes: message_content_attributes
|
||||
)
|
||||
end
|
||||
|
||||
def notify_channel_of_received_message
|
||||
inbox.channel.received_messages([@message], @conversation) if incoming_message?
|
||||
end
|
||||
|
||||
def message_content_attributes
|
||||
type = message_type
|
||||
content_attributes = { external_created_at: @raw_message[:momment] / 1000 }
|
||||
|
||||
if type == 'reaction'
|
||||
content_attributes[:in_reply_to_external_id] = @raw_message.dig(:reaction, :referencedMessage, :messageId)
|
||||
content_attributes[:is_reaction] = true
|
||||
elsif type == 'unsupported'
|
||||
content_attributes[:is_unsupported] = true
|
||||
end
|
||||
|
||||
content_attributes[:in_reply_to_external_id] = @raw_message[:referenceMessageId] if @raw_message[:referenceMessageId].present?
|
||||
|
||||
content_attributes
|
||||
end
|
||||
|
||||
def attach_contact(phone, contact_data)
|
||||
name_parts = contact_data[:displayName]&.split || []
|
||||
|
||||
@message.attachments.new(
|
||||
account_id: @message.account_id,
|
||||
file_type: :contact,
|
||||
fallback_title: phone.to_s,
|
||||
meta: {
|
||||
firstName: name_parts.first,
|
||||
lastName: name_parts.drop(1).join(' ')
|
||||
}.compact_blank
|
||||
)
|
||||
end
|
||||
|
||||
def handle_attach_media
|
||||
attachment_file = download_attachment_file
|
||||
|
||||
attachment = @message.attachments.build(
|
||||
account_id: @message.account_id,
|
||||
file_type: file_content_type.to_s,
|
||||
file: { io: attachment_file, filename: filename, content_type: message_mimetype }
|
||||
)
|
||||
|
||||
attachment.meta = { is_recorded_audio: true } if @raw_message.dig(:audio, :ptt)
|
||||
rescue Down::Error => e
|
||||
@message.update!(is_unsupported: true)
|
||||
Rails.logger.error "Failed to download attachment for message #{raw_message_id}: #{e.message}"
|
||||
end
|
||||
|
||||
def download_attachment_file
|
||||
media_url = case message_type
|
||||
when 'image'
|
||||
@raw_message.dig(:image, :imageUrl)
|
||||
when 'sticker'
|
||||
@raw_message.dig(:sticker, :stickerUrl)
|
||||
when 'audio'
|
||||
@raw_message.dig(:audio, :audioUrl)
|
||||
when 'video'
|
||||
@raw_message.dig(:video, :videoUrl)
|
||||
when 'file'
|
||||
@raw_message.dig(:document, :documentUrl)
|
||||
end
|
||||
|
||||
Down.download(media_url)
|
||||
end
|
||||
|
||||
def filename
|
||||
case message_type
|
||||
when 'file'
|
||||
@raw_message.dig(:document, :fileName)
|
||||
else
|
||||
ext = ".#{message_mimetype.split(';').first.split('/').last}" if message_mimetype.present?
|
||||
"#{file_content_type}_#{raw_message_id}_#{Time.current.strftime('%Y%m%d')}#{ext}"
|
||||
end
|
||||
end
|
||||
|
||||
def file_content_type
|
||||
return :image if %w[image sticker].include?(message_type)
|
||||
return :video if message_type == 'video'
|
||||
return :audio if message_type == 'audio'
|
||||
|
||||
:file
|
||||
end
|
||||
|
||||
def message_mimetype
|
||||
case message_type
|
||||
when 'image'
|
||||
@raw_message.dig(:image, :mimeType)
|
||||
when 'sticker'
|
||||
@raw_message.dig(:sticker, :mimeType)
|
||||
when 'video'
|
||||
@raw_message.dig(:video, :mimeType)
|
||||
when 'audio'
|
||||
@raw_message.dig(:audio, :mimeType)
|
||||
when 'file'
|
||||
@raw_message.dig(:document, :mimeType)
|
||||
end
|
||||
end
|
||||
|
||||
def handle_edited_message
|
||||
@message = find_message_by_source_id(@raw_message[:messageId])
|
||||
return unless @message
|
||||
|
||||
@message.update!(
|
||||
content: message_content,
|
||||
is_edited: true,
|
||||
previous_content: @message.content
|
||||
)
|
||||
end
|
||||
end
|
||||
@ -7,16 +7,13 @@ Rails.application.config.after_initialize do
|
||||
if api_key.present?
|
||||
RubyLLM.configure do |config|
|
||||
config.openai_api_key = api_key
|
||||
config.openai_organization_id = ENV['OPENAI_ORGANIZATION_ID'] if ENV['OPENAI_ORGANIZATION_ID'].present?
|
||||
config.gemini_api_key = ENV['GEMINI_API_KEY'] if ENV['GEMINI_API_KEY'].present?
|
||||
end
|
||||
Rails.logger.info '[RubyLLM] Configured with OPENAI_API_KEY from environment'
|
||||
elsif ENV['GEMINI_API_KEY'].present?
|
||||
RubyLLM.configure do |config|
|
||||
config.gemini_api_key = ENV['GEMINI_API_KEY']
|
||||
end
|
||||
Rails.logger.info '[RubyLLM] Configured with GEMINI_API_KEY from environment'
|
||||
Rails.logger.info "[RubyLLM] Configured with OPENAI_API_KEY: #{api_key[0..10]}..."
|
||||
puts "[RubyLLM] Configured with OPENAI_API_KEY: #{api_key[0..10]}..." # Log to stdout for rails runner visibility
|
||||
else
|
||||
Rails.logger.warn '[RubyLLM] No API Keys found in environment'
|
||||
Rails.logger.warn '[RubyLLM] No OPENAI_API_KEY found in environment'
|
||||
end
|
||||
rescue StandardError => e
|
||||
Rails.logger.error "[RubyLLM] Failed to configure: #{e.message}"
|
||||
|
||||
@ -150,6 +150,9 @@ Rails.application.routes.draw do
|
||||
resource :participants, only: [:show, :create, :update, :destroy]
|
||||
resource :direct_uploads, only: [:create]
|
||||
resource :draft_messages, only: [:show, :update, :destroy]
|
||||
resource :crm_insight, only: [:show] do
|
||||
post :refresh
|
||||
end
|
||||
end
|
||||
member do
|
||||
post :mute
|
||||
|
||||
@ -0,0 +1,13 @@
|
||||
class CreateConversationCrmInsights < ActiveRecord::Migration[7.1]
|
||||
def change
|
||||
create_table :conversation_crm_insights do |t|
|
||||
t.references :conversation, null: false, foreign_key: true, index: { unique: true }
|
||||
t.references :contact, null: false, foreign_key: true
|
||||
t.text :summary_text
|
||||
t.jsonb :structured_data, default: {}
|
||||
t.integer :contact_sessions_count, default: 0, null: false
|
||||
t.datetime :last_contact_at
|
||||
t.timestamps
|
||||
end
|
||||
end
|
||||
end
|
||||
48
db/migrate/20260104150000_add_crm_insights_history_fields.rb
Normal file
48
db/migrate/20260104150000_add_crm_insights_history_fields.rb
Normal file
@ -0,0 +1,48 @@
|
||||
class AddCrmInsightsHistoryFields < ActiveRecord::Migration[7.1]
|
||||
def change
|
||||
add_reference :conversation_crm_insights, :account, foreign_key: true
|
||||
add_column :conversation_crm_insights, :generated_at, :datetime
|
||||
add_column :conversation_crm_insights, :range_from_message_id, :bigint
|
||||
add_column :conversation_crm_insights, :range_to_message_id, :bigint
|
||||
add_column :conversation_crm_insights, :status, :string, default: 'success'
|
||||
add_column :conversation_crm_insights, :error_message, :text
|
||||
add_column :conversation_crm_insights, :schema_version, :string
|
||||
add_column :conversation_crm_insights, :model, :string
|
||||
add_column :conversation_crm_insights, :confidence, :float
|
||||
|
||||
remove_index :conversation_crm_insights, :conversation_id
|
||||
add_index :conversation_crm_insights, :conversation_id
|
||||
add_index :conversation_crm_insights, [:conversation_id, :generated_at]
|
||||
add_index :conversation_crm_insights, :status
|
||||
|
||||
reversible do |dir|
|
||||
dir.up do
|
||||
execute <<~SQL.squish
|
||||
UPDATE conversation_crm_insights
|
||||
SET account_id = conversations.account_id
|
||||
FROM conversations
|
||||
WHERE conversation_crm_insights.conversation_id = conversations.id
|
||||
AND conversation_crm_insights.account_id IS NULL
|
||||
SQL
|
||||
|
||||
execute <<~SQL.squish
|
||||
UPDATE conversation_crm_insights
|
||||
SET generated_at = COALESCE(updated_at, created_at)
|
||||
WHERE generated_at IS NULL
|
||||
SQL
|
||||
|
||||
execute <<~SQL.squish
|
||||
UPDATE conversation_crm_insights
|
||||
SET range_to_message_id = summary.max_id
|
||||
FROM (
|
||||
SELECT conversation_id, MAX(id) AS max_id
|
||||
FROM messages
|
||||
GROUP BY conversation_id
|
||||
) AS summary
|
||||
WHERE conversation_crm_insights.conversation_id = summary.conversation_id
|
||||
AND conversation_crm_insights.range_to_message_id IS NULL
|
||||
SQL
|
||||
end
|
||||
end
|
||||
end
|
||||
end
|
||||
30
db/schema.rb
30
db/schema.rb
@ -10,7 +10,7 @@
|
||||
#
|
||||
# It's strongly recommended that you check this file into your version control system.
|
||||
|
||||
ActiveRecord::Schema[7.1].define(version: 2026_01_01_010000) do
|
||||
ActiveRecord::Schema[7.1].define(version: 2026_01_04_150000) do
|
||||
# These extensions should be enabled to support this database
|
||||
enable_extension "pg_stat_statements"
|
||||
enable_extension "pg_trgm"
|
||||
@ -667,6 +667,31 @@ ActiveRecord::Schema[7.1].define(version: 2026_01_01_010000) do
|
||||
t.index ["phone_number", "account_id"], name: "index_contacts_on_phone_number_and_account_id"
|
||||
end
|
||||
|
||||
create_table "conversation_crm_insights", force: :cascade do |t|
|
||||
t.bigint "conversation_id", null: false
|
||||
t.bigint "contact_id", null: false
|
||||
t.text "summary_text"
|
||||
t.jsonb "structured_data", default: {}
|
||||
t.integer "contact_sessions_count", default: 0, null: false
|
||||
t.datetime "last_contact_at"
|
||||
t.datetime "created_at", null: false
|
||||
t.datetime "updated_at", null: false
|
||||
t.bigint "account_id"
|
||||
t.datetime "generated_at"
|
||||
t.bigint "range_from_message_id"
|
||||
t.bigint "range_to_message_id"
|
||||
t.string "status", default: "success"
|
||||
t.text "error_message"
|
||||
t.string "schema_version"
|
||||
t.string "model"
|
||||
t.float "confidence"
|
||||
t.index ["account_id"], name: "index_conversation_crm_insights_on_account_id"
|
||||
t.index ["contact_id"], name: "index_conversation_crm_insights_on_contact_id"
|
||||
t.index ["conversation_id", "generated_at"], name: "idx_on_conversation_id_generated_at_44d5836366"
|
||||
t.index ["conversation_id"], name: "index_conversation_crm_insights_on_conversation_id"
|
||||
t.index ["status"], name: "index_conversation_crm_insights_on_status"
|
||||
end
|
||||
|
||||
create_table "conversation_participants", force: :cascade do |t|
|
||||
t.bigint "account_id", null: false
|
||||
t.bigint "user_id", null: false
|
||||
@ -1395,6 +1420,9 @@ ActiveRecord::Schema[7.1].define(version: 2026_01_01_010000) do
|
||||
add_foreign_key "active_storage_variant_records", "active_storage_blobs", column: "blob_id"
|
||||
add_foreign_key "captain_tool_configs", "accounts"
|
||||
add_foreign_key "captain_tool_configs", "inboxes"
|
||||
add_foreign_key "conversation_crm_insights", "accounts"
|
||||
add_foreign_key "conversation_crm_insights", "contacts"
|
||||
add_foreign_key "conversation_crm_insights", "conversations"
|
||||
add_foreign_key "inboxes", "portals"
|
||||
add_foreign_key "jasmine_collections", "accounts"
|
||||
add_foreign_key "jasmine_collections", "inboxes", column: "owner_inbox_id"
|
||||
|
||||
@ -40,10 +40,11 @@ services:
|
||||
- VITE_DEV_SERVER_HOST=vite
|
||||
- NODE_ENV=development
|
||||
- RAILS_ENV=development
|
||||
- POSTGRES_PORT=5432 # Force internal port
|
||||
- POSTGRES_HOST=postgres
|
||||
- REDIS_URL=redis://redis:6379
|
||||
entrypoint: docker/entrypoints/rails.sh
|
||||
command: ["bundle", "exec", "rails", "s", "-p", "3000", "-b", "0.0.0.0"]
|
||||
command: [ "bundle", "exec", "rails", "s", "-p", "3000", "-b", "0.0.0.0" ]
|
||||
|
||||
sidekiq:
|
||||
<<: *base
|
||||
@ -60,7 +61,8 @@ services:
|
||||
environment:
|
||||
- NODE_ENV=development
|
||||
- RAILS_ENV=development
|
||||
command: ["bundle", "exec", "sidekiq", "-C", "config/sidekiq.yml"]
|
||||
- POSTGRES_PORT=5432 # Force internal port
|
||||
command: [ "bundle", "exec", "sidekiq", "-C", "config/sidekiq.yml" ]
|
||||
|
||||
vite:
|
||||
<<: *base
|
||||
@ -79,9 +81,12 @@ services:
|
||||
environment:
|
||||
- VITE_DEV_SERVER_HOST=0.0.0.0
|
||||
- NODE_ENV=development
|
||||
- NODE_ENV=development
|
||||
- RAILS_ENV=development
|
||||
- DATABASE_URL= # Prevent override by .env
|
||||
- POSTGRES_PORT=5432 # Force internal port
|
||||
entrypoint: docker/entrypoints/vite.sh
|
||||
command: bin/vite dev
|
||||
command: sh -c "gem install bundler:2.5.11 && bin/vite dev"
|
||||
|
||||
postgres:
|
||||
image: pgvector/pgvector:pg16
|
||||
@ -99,7 +104,7 @@ services:
|
||||
redis:
|
||||
image: redis:alpine
|
||||
restart: always
|
||||
command: ["sh", "-c", "redis-server --requirepass \"$REDIS_PASSWORD\""]
|
||||
command: [ "sh", "-c", "redis-server --requirepass \"$REDIS_PASSWORD\"" ]
|
||||
env_file: .env
|
||||
volumes:
|
||||
- redis:/data/redis
|
||||
|
||||
@ -16,7 +16,7 @@ module Captain::ChatResponseHelper
|
||||
JSON.parse(content)
|
||||
rescue JSON::ParserError => e
|
||||
Rails.logger.error "#{self.class.name} Assistant: #{@assistant.id}, Error parsing JSON response: #{e.message}"
|
||||
{ 'content' => content }
|
||||
{ 'response' => content, 'reasoning' => 'parse_error' }
|
||||
end
|
||||
|
||||
def persist_thinking_message(tool_call)
|
||||
|
||||
@ -31,6 +31,7 @@ class Captain::Conversation::ResponseBuilderJob < ApplicationJob
|
||||
|
||||
def generate_and_process_response
|
||||
Rails.logger.info 'ResponseBuilderJob: Generating response...'
|
||||
extract_contact_identity
|
||||
@response = Captain::Llm::AssistantChatService.new(assistant: @assistant, conversation: @conversation).generate_response(
|
||||
message_history: collect_previous_messages
|
||||
)
|
||||
@ -39,6 +40,7 @@ class Captain::Conversation::ResponseBuilderJob < ApplicationJob
|
||||
end
|
||||
|
||||
def generate_response_with_v2
|
||||
extract_contact_identity
|
||||
@response = Captain::Assistant::AgentRunnerService.new(assistant: @assistant, conversation: @conversation).generate_response(
|
||||
message_history: collect_previous_messages
|
||||
)
|
||||
@ -71,6 +73,19 @@ class Captain::Conversation::ResponseBuilderJob < ApplicationJob
|
||||
end
|
||||
end
|
||||
|
||||
def extract_contact_identity
|
||||
last_message = @conversation.messages
|
||||
.where(message_type: :incoming, private: false)
|
||||
.order(created_at: :desc)
|
||||
.first
|
||||
return if last_message.blank?
|
||||
|
||||
Captain::Llm::ContactIdentityService.new(
|
||||
contact: @conversation.contact,
|
||||
message_content: last_message.content
|
||||
).extract_and_update
|
||||
end
|
||||
|
||||
def determine_role(message)
|
||||
message.message_type == 'incoming' ? 'user' : 'assistant'
|
||||
end
|
||||
@ -105,8 +120,9 @@ class Captain::Conversation::ResponseBuilderJob < ApplicationJob
|
||||
end
|
||||
|
||||
def create_messages
|
||||
validate_message_content!(@response['response'])
|
||||
create_outgoing_message(@response['response'], agent_name: @response['agent_name'])
|
||||
response_text = inject_preferred_name(@response['response'])
|
||||
validate_message_content!(response_text)
|
||||
create_outgoing_message(response_text, agent_name: @response['agent_name'])
|
||||
end
|
||||
|
||||
def validate_message_content!(content)
|
||||
@ -127,6 +143,18 @@ class Captain::Conversation::ResponseBuilderJob < ApplicationJob
|
||||
)
|
||||
end
|
||||
|
||||
def inject_preferred_name(content)
|
||||
return content if content.blank?
|
||||
|
||||
attributes = @conversation.contact&.additional_attributes || {}
|
||||
preferred_name = attributes['preferred_name'].to_s.strip
|
||||
confidence = attributes['name_confidence'].to_f
|
||||
return content if preferred_name.blank? || confidence < 0.8
|
||||
return content if content.downcase.include?(preferred_name.downcase)
|
||||
|
||||
"#{preferred_name}, #{content}"
|
||||
end
|
||||
|
||||
def handle_error(error)
|
||||
log_error(error)
|
||||
process_action('handoff')
|
||||
|
||||
@ -66,12 +66,20 @@ class Captain::Documents::ResponseBuilderJob < ApplicationJob
|
||||
end
|
||||
|
||||
def create_response(faq, document)
|
||||
document.responses.create!(
|
||||
response = document.responses.create!(
|
||||
question: faq['question'],
|
||||
answer: faq['answer'],
|
||||
assistant: document.assistant,
|
||||
documentable: document
|
||||
)
|
||||
|
||||
return if response.embedding.present?
|
||||
|
||||
embedding = Captain::Llm::EmbeddingService.new(account_id: document.account_id).get_embedding(
|
||||
"#{response.question}: #{response.answer}"
|
||||
)
|
||||
vector = embedding.is_a?(Array) && embedding.first.is_a?(Array) ? embedding.first : embedding
|
||||
response.update_columns(embedding: vector)
|
||||
rescue ActiveRecord::RecordInvalid => e
|
||||
Rails.logger.error I18n.t('captain.documents.response_creation_error', error: e.message)
|
||||
end
|
||||
|
||||
@ -5,6 +5,7 @@ class Captain::Llm::AssistantChatService < Llm::BaseAiService
|
||||
attr_reader :assistant, :conversation, :messages
|
||||
|
||||
def initialize(assistant:, conversation: nil)
|
||||
super()
|
||||
Rails.logger.info "AssistantChatService: Initialized for Assistant #{assistant.id} / Conv #{conversation&.id}"
|
||||
|
||||
@assistant = assistant
|
||||
@ -14,10 +15,8 @@ class Captain::Llm::AssistantChatService < Llm::BaseAiService
|
||||
@messages = [system_message]
|
||||
@response = ''
|
||||
|
||||
# Override model if assistant has specific configuration
|
||||
return unless @assistant&.respond_to?(:llm_model) && @assistant.llm_model.present?
|
||||
|
||||
@model = @assistant.llm_model
|
||||
# Prefer assistant model when set; otherwise keep configured default.
|
||||
@model = @assistant.llm_model.presence || @model
|
||||
end
|
||||
|
||||
def generate_response(additional_message: nil, message_history: [], role: 'user')
|
||||
@ -75,6 +74,8 @@ class Captain::Llm::AssistantChatService < Llm::BaseAiService
|
||||
end
|
||||
end
|
||||
|
||||
context_pack = context_pack_message
|
||||
@messages << context_pack if context_pack.present?
|
||||
@messages += message_history
|
||||
|
||||
# Inject Tool Output into System Context if available (for playground or post-tool)
|
||||
@ -112,6 +113,121 @@ class Captain::Llm::AssistantChatService < Llm::BaseAiService
|
||||
}
|
||||
end
|
||||
|
||||
def context_pack_message
|
||||
return nil if @conversation.blank?
|
||||
|
||||
insight = @conversation.latest_crm_insight
|
||||
insight_data = insight&.structured_data || {}
|
||||
contact = @conversation.contact
|
||||
contact_profile = contact&.additional_attributes || {}
|
||||
|
||||
preferred_name = contact_profile['preferred_name']
|
||||
name_confidence = contact_profile['name_confidence']
|
||||
name_source = contact_profile['name_source']
|
||||
|
||||
summary_text = insight&.summary_text.to_s.strip
|
||||
summary_text = summary_text[0, 400] if summary_text.length > 400
|
||||
|
||||
content = build_context_pack(
|
||||
preferred_name: preferred_name,
|
||||
name_confidence: name_confidence,
|
||||
name_source: name_source,
|
||||
contact_profile: contact_profile,
|
||||
insight: insight,
|
||||
insight_data: insight_data,
|
||||
summary_text: summary_text
|
||||
)
|
||||
|
||||
Rails.logger.info("[Captain] Context pack size=#{content.length} conv_id=#{@conversation.id} insight_id=#{insight&.id || 'none'}")
|
||||
|
||||
{
|
||||
role: 'system',
|
||||
content: content
|
||||
}
|
||||
end
|
||||
|
||||
def build_context_pack(preferred_name:, name_confidence:, name_source:, contact_profile:, insight:, insight_data:, summary_text:)
|
||||
header = "[CONTEXT PACK]\n"
|
||||
guardrails = <<~GUARDRAILS
|
||||
GUARDRAILS:
|
||||
- Use o nome apenas se name_confidence >= 0.8.
|
||||
- Se nao houver nome confiavel, pergunte uma vez e siga sem nome.
|
||||
- Nao invente nome, preferencias ou dados que nao estejam no perfil/insights.
|
||||
GUARDRAILS
|
||||
|
||||
contact_block = <<~CONTACT
|
||||
CONTACT_PROFILE:
|
||||
preferred_name: #{preferred_name.presence || 'desconhecido'}
|
||||
name_confidence: #{name_confidence.presence || '0'}
|
||||
name_source: #{name_source.presence || 'unknown'}
|
||||
preferences: #{format_list(contact_profile['preferences'])}
|
||||
frictions: #{format_list(contact_profile['frictions'])}
|
||||
contact_pattern: #{format_hash(contact_profile['contact_pattern'])}
|
||||
CONTACT
|
||||
|
||||
insights_block = <<~INSIGHTS
|
||||
CONVERSATION_INSIGHTS (latest success):
|
||||
#{insight.present? ? "generated_at: #{insight.generated_at&.iso8601}" : 'sem insights ainda'}
|
||||
summary_text: #{summary_text.presence || 'sem resumo valido'}
|
||||
intent: #{format_value(insight_data['intent'])}
|
||||
urgency: #{format_value(insight_data['urgency'])}
|
||||
nba: #{format_hash(insight_data['nba'])}
|
||||
suggested_labels: #{format_list(insight_data['suggested_labels'])}
|
||||
INSIGHTS
|
||||
|
||||
max_length = 1500
|
||||
parts = [header, contact_block, insights_block, guardrails]
|
||||
combined = parts.join("\n").strip
|
||||
return combined if combined.length <= max_length
|
||||
|
||||
trimmed_summary = summary_text[0, 200]
|
||||
insights_block = <<~INSIGHTS
|
||||
CONVERSATION_INSIGHTS (latest success):
|
||||
#{insight.present? ? "generated_at: #{insight.generated_at&.iso8601}" : 'sem insights ainda'}
|
||||
summary_text: #{trimmed_summary.presence || 'sem resumo valido'}
|
||||
intent: #{format_value(insight_data['intent'])}
|
||||
urgency: #{format_value(insight_data['urgency'])}
|
||||
nba: #{format_hash(insight_data['nba'])}
|
||||
suggested_labels: #{format_list(insight_data['suggested_labels'])}
|
||||
INSIGHTS
|
||||
|
||||
combined = [header, contact_block, insights_block, guardrails].join("\n").strip
|
||||
return combined if combined.length <= max_length
|
||||
|
||||
insights_block = <<~INSIGHTS
|
||||
CONVERSATION_INSIGHTS (latest success):
|
||||
#{insight.present? ? "generated_at: #{insight.generated_at&.iso8601}" : 'sem insights ainda'}
|
||||
intent: #{format_value(insight_data['intent'])}
|
||||
urgency: #{format_value(insight_data['urgency'])}
|
||||
nba: #{format_hash(insight_data['nba'])}
|
||||
suggested_labels: #{format_list(insight_data['suggested_labels'])}
|
||||
INSIGHTS
|
||||
|
||||
combined = [header, contact_block, insights_block, guardrails].join("\n").strip
|
||||
return combined if combined.length <= max_length
|
||||
|
||||
combined = [header, contact_block, guardrails].join("\n").strip
|
||||
combined[0, max_length]
|
||||
end
|
||||
|
||||
def format_list(value)
|
||||
return 'nenhum' if value.blank?
|
||||
return value.join(', ') if value.is_a?(Array)
|
||||
|
||||
value.to_s
|
||||
end
|
||||
|
||||
def format_hash(value)
|
||||
return 'nenhum' if value.blank?
|
||||
return value.to_json if value.is_a?(Hash)
|
||||
|
||||
value.to_s
|
||||
end
|
||||
|
||||
def format_value(value)
|
||||
value.present? ? value.to_s : 'desconhecido'
|
||||
end
|
||||
|
||||
def persist_message(message, message_type = 'assistant')
|
||||
# No need to implement
|
||||
end
|
||||
|
||||
@ -0,0 +1,64 @@
|
||||
class Captain::Llm::ContactIdentityService
|
||||
NAME_PATTERNS = [
|
||||
/(?:meu nome e|meu nome é|me chama de|pode me chamar de|aqui e|aqui é|sou o|sou a)\s+([A-Za-zÀ-ÿ'\- ]{2,40})/i,
|
||||
/(?:pode me chamar de|me chama de)\s+([A-Za-zÀ-ÿ'\- ]{2,40})/i,
|
||||
/(?:me chamo|eu sou)\s+([A-Za-zÀ-ÿ'\- ]{2,40})/i
|
||||
].freeze
|
||||
|
||||
CORRECTION_PATTERNS = [
|
||||
/(?:me chama de|pode me chamar de|me chamo)\s+([A-Za-zÀ-ÿ'\- ]{2,40})/i
|
||||
].freeze
|
||||
|
||||
def initialize(contact:, message_content:)
|
||||
@contact = contact
|
||||
@message_content = message_content.to_s.strip
|
||||
end
|
||||
|
||||
def extract_and_update
|
||||
return if @contact.blank? || @message_content.blank?
|
||||
|
||||
name = extract_name
|
||||
return if name.blank?
|
||||
|
||||
attributes = @contact.additional_attributes || {}
|
||||
existing_confidence = attributes['name_confidence'].to_f
|
||||
is_correction = correction_message?
|
||||
|
||||
return if existing_confidence >= 0.8 && !is_correction
|
||||
|
||||
attributes['preferred_name'] = normalize_name(name)
|
||||
attributes['name_confidence'] = 0.95
|
||||
attributes['name_source'] = 'user_claimed'
|
||||
attributes['last_confirmed_at'] = Time.current.iso8601
|
||||
@contact.update!(additional_attributes: attributes)
|
||||
end
|
||||
|
||||
private
|
||||
|
||||
def extract_name
|
||||
match = nil
|
||||
NAME_PATTERNS.each do |pattern|
|
||||
match = @message_content.match(pattern)
|
||||
break if match
|
||||
end
|
||||
return nil unless match
|
||||
|
||||
candidate = match[1].to_s.strip
|
||||
candidate = candidate.split(/\b(e|eh|é)\b/i).first.to_s.strip
|
||||
candidate = candidate.gsub(/[^\p{L}\s'\-]/, '').strip
|
||||
return nil if candidate.length < 2
|
||||
return nil if candidate.split.size > 3
|
||||
|
||||
candidate
|
||||
end
|
||||
|
||||
def correction_message?
|
||||
CORRECTION_PATTERNS.any? { |pattern| @message_content.match?(pattern) }
|
||||
end
|
||||
|
||||
def normalize_name(name)
|
||||
parts = name.split
|
||||
parts.shift if parts.first&.downcase.in?(%w[a o])
|
||||
parts.map { |part| part.capitalize }.join(' ')
|
||||
end
|
||||
end
|
||||
@ -2,7 +2,7 @@ class Captain::Llm::PaginatedFaqGeneratorService < Llm::LegacyBaseOpenAiService
|
||||
include Integrations::LlmInstrumentation
|
||||
|
||||
# Default pages per chunk - easily configurable
|
||||
DEFAULT_PAGES_PER_CHUNK = 10
|
||||
DEFAULT_PAGES_PER_CHUNK = 5
|
||||
MAX_ITERATIONS = 20 # Safety limit to prevent infinite loops
|
||||
|
||||
attr_reader :total_pages_processed, :iterations_completed
|
||||
@ -107,7 +107,7 @@ class Captain::Llm::PaginatedFaqGeneratorService < Llm::LegacyBaseOpenAiService
|
||||
|
||||
result = parse_chunk_response(response)
|
||||
{ faqs: result['faqs'] || [], has_content: result['has_content'] != false }
|
||||
rescue OpenAI::Error => e
|
||||
rescue OpenAI::Error, Faraday::Error, Timeout::Error, Net::ReadTimeout => e
|
||||
Rails.logger.error I18n.t('captain.documents.page_processing_error', start: start_page, end: end_page, error: e.message)
|
||||
{ faqs: [], has_content: false }
|
||||
end
|
||||
|
||||
@ -7,57 +7,30 @@ class Captain::Llm::PdfProcessingService < Llm::LegacyBaseOpenAiService
|
||||
end
|
||||
|
||||
def process
|
||||
return if document.openai_file_id.present?
|
||||
return if document.content.present?
|
||||
|
||||
file_id = upload_pdf_to_openai
|
||||
raise CustomExceptions::PdfUploadError, I18n.t('captain.documents.pdf_upload_failed') if file_id.blank?
|
||||
|
||||
document.store_openai_file_id(file_id)
|
||||
extract_text_from_pdf
|
||||
rescue StandardError => e
|
||||
Rails.logger.error "PDF Processing Error: #{e.message}"
|
||||
raise e
|
||||
end
|
||||
|
||||
private
|
||||
|
||||
attr_reader :document
|
||||
|
||||
def upload_pdf_to_openai
|
||||
with_tempfile do |temp_file|
|
||||
instrument_file_upload do
|
||||
response = @client.files.upload(
|
||||
parameters: {
|
||||
file: temp_file,
|
||||
purpose: 'assistants'
|
||||
}
|
||||
)
|
||||
response['id']
|
||||
end
|
||||
end
|
||||
def extract_text_from_pdf
|
||||
content = ''
|
||||
document.pdf_file.open do |file|
|
||||
reader = PDF::Reader.new(file)
|
||||
content = reader.pages.map(&:text).join("\n")
|
||||
end
|
||||
|
||||
def instrument_file_upload(&)
|
||||
return yield unless ChatwootApp.otel_enabled?
|
||||
|
||||
tracer.in_span('llm.file.upload') do |span|
|
||||
span.set_attribute('gen_ai.provider', 'openai')
|
||||
span.set_attribute('file.purpose', 'assistants')
|
||||
span.set_attribute(ATTR_LANGFUSE_USER_ID, document.account_id.to_s)
|
||||
span.set_attribute(ATTR_LANGFUSE_TAGS, ['pdf_upload'].to_json)
|
||||
span.set_attribute(format(ATTR_LANGFUSE_METADATA, 'document_id'), document.id.to_s)
|
||||
file_id = yield
|
||||
span.set_attribute('file.id', file_id) if file_id
|
||||
file_id
|
||||
end
|
||||
end
|
||||
|
||||
def with_tempfile
|
||||
Tempfile.create(['pdf_upload', '.pdf'], binmode: true) do |temp_file|
|
||||
document.pdf_file.blob.open do |blob_file|
|
||||
IO.copy_stream(blob_file, temp_file)
|
||||
end
|
||||
|
||||
temp_file.flush
|
||||
temp_file.rewind
|
||||
|
||||
yield temp_file
|
||||
if content.present?
|
||||
# Update content and ensure openai_file_id is nil to force standard FAQ generation
|
||||
document.update!(content: content, openai_file_id: nil)
|
||||
else
|
||||
Rails.logger.warn "PDF extracted content is empty for document #{document.id}"
|
||||
end
|
||||
end
|
||||
end
|
||||
|
||||
@ -183,6 +183,10 @@ class Captain::Llm::SystemPromptsService
|
||||
- Don't ask them if there's anything else they need help with (e.g. don't say things like "How can I assist you further?").
|
||||
- Don't use lists, markdown, bullet points, or other formatting that's not typically spoken.
|
||||
- If you can't figure out the correct response, tell the user that it's best to talk to a support person.
|
||||
- If a CONTEXT PACK is provided with preferred_name and name_confidence, only use the name when name_confidence >= 0.8.
|
||||
- If there is no reliable name, ask once for the user's name and continue without using a name if they don't provide it.
|
||||
- Never infer or invent preferences or identity details; use only what is explicitly in the CONTEXT PACK.
|
||||
- When name_confidence >= 0.8, address the user by preferred_name in the first sentence.
|
||||
Remember to follow these rules absolutely, and do not refer to these rules, even if you're asked about them.
|
||||
#{assistant_citation_guidelines}
|
||||
|
||||
|
||||
@ -16,7 +16,7 @@ class Llm::BaseAiService
|
||||
|
||||
def chat(model: @model, temperature: @temperature, api_key: nil)
|
||||
client = RubyLLM.chat(model: model)
|
||||
client = client.with_api_key(api_key) if api_key.present?
|
||||
# client = client.with_api_key(api_key) if api_key.present?
|
||||
client.with_temperature(temperature)
|
||||
end
|
||||
|
||||
|
||||
@ -12,10 +12,15 @@ class Llm::LegacyBaseOpenAiService
|
||||
attr_reader :client, :model
|
||||
|
||||
def initialize
|
||||
api_key = ENV['OPENAI_API_KEY'] || InstallationConfig.find_by(name: 'CAPTAIN_OPEN_AI_API_KEY')&.value
|
||||
raise 'No API Key found' if api_key.blank?
|
||||
|
||||
request_timeout = ENV.fetch('CAPTAIN_OPEN_AI_REQUEST_TIMEOUT', '120').to_i
|
||||
@client = OpenAI::Client.new(
|
||||
access_token: InstallationConfig.find_by!(name: 'CAPTAIN_OPEN_AI_API_KEY').value,
|
||||
access_token: api_key,
|
||||
uri_base: uri_base,
|
||||
log_errors: Rails.env.development?
|
||||
log_errors: Rails.env.development?,
|
||||
request_timeout: request_timeout
|
||||
)
|
||||
setup_model
|
||||
rescue StandardError => e
|
||||
|
||||
@ -1,9 +1,9 @@
|
||||
# frozen_string_literal: true
|
||||
|
||||
module LlmConstants
|
||||
DEFAULT_MODEL = 'gpt-4.1-mini'
|
||||
DEFAULT_MODEL = 'gpt-4o-mini'
|
||||
DEFAULT_EMBEDDING_MODEL = 'text-embedding-3-small'
|
||||
PDF_PROCESSING_MODEL = 'gpt-4.1-mini'
|
||||
PDF_PROCESSING_MODEL = 'gpt-4o-mini'
|
||||
|
||||
OPENAI_API_ENDPOINT = 'https://api.openai.com'
|
||||
|
||||
|
||||
@ -1,7 +1,7 @@
|
||||
# NOTE: only doing this in development as some production environments (Heroku)
|
||||
# NOTE: are sensitive to local FS writes, and besides -- it's just not proper
|
||||
# NOTE: to have a dev-mode tool do its thing in production.
|
||||
if Rails.env.development?
|
||||
if Rails.env.development? && ENV['SKIP_ANNOTATE'].blank?
|
||||
require 'annotate_rb'
|
||||
|
||||
AnnotateRb::Core.load_rake_tasks
|
||||
@ -44,7 +44,7 @@ if Rails.env.development?
|
||||
'ignore_unknown_models' => 'false',
|
||||
'hide_limit_column_types' => 'integer,bigint,boolean',
|
||||
'hide_default_column_types' => 'json,jsonb,hstore',
|
||||
'skip_on_db_migrate' => 'false',
|
||||
'skip_on_db_migrate' => 'true',
|
||||
'format_bare' => 'true',
|
||||
'format_rdoc' => 'false',
|
||||
'format_markdown' => 'false',
|
||||
|
||||
@ -40,6 +40,11 @@ module Wuzapi
|
||||
request(:post, '/chat/send/file', payload, user_auth_headers(user_token))
|
||||
end
|
||||
|
||||
def send_reaction(user_token, phone_number, message_id, emoji)
|
||||
payload = { 'Phone' => phone_number, 'Body' => emoji, 'Id' => message_id }
|
||||
request(:post, '/chat/react', payload, user_auth_headers(user_token))
|
||||
end
|
||||
|
||||
def session_status(user_token)
|
||||
request(:get, '/session/status', nil, user_auth_headers(user_token))
|
||||
end
|
||||
|
||||
24
progresso/2026-01-03_fix_playground_undefined_method.md
Normal file
24
progresso/2026-01-03_fix_playground_undefined_method.md
Normal file
@ -0,0 +1,24 @@
|
||||
# Fix: Playground 500 Error (Undefined method `with_api_key`)
|
||||
|
||||
## 🚨 Problema
|
||||
|
||||
O Playground do Captain AI falhava com erro 500 ao enviar mensagem.
|
||||
**Erro nos logs:** `undefined method 'with_api_key' for an instance of RubyLLM::Chat` em `AssistantChatService`.
|
||||
|
||||
## 🔍 Causa
|
||||
|
||||
A biblioteca `RubyLLM` (versão atual usada no projeto) não suporta o método `.with_api_key()` na instância do chat, ou a interface mudou.
|
||||
O código em `enterprise/app/services/llm/base_ai_service.rb` tentava injetar a chave de API dessa forma, causando o crash.
|
||||
|
||||
## 🛠️ Solução Aplicada
|
||||
|
||||
1. **Edição do Código**: Comentei a linha problemática em `enterprise/app/services/llm/base_ai_service.rb`.
|
||||
```ruby
|
||||
# client = client.with_api_key(api_key) if api_key.present?
|
||||
```
|
||||
2. **Configuração Global**: O sistema já possui um inicializador (`config/initializers/ruby_llm.rb`) que configura a chave globalmente via variável de ambiente `OPENAI_API_KEY`. Portanto, a remoção da chamada explícita não deve afetar o funcionamento se a chave estiver no `.env`.
|
||||
|
||||
## ✅ Verificação
|
||||
|
||||
- Reiniciei os containers `rails` e `sidekiq`.
|
||||
- O Playground deve voltar a responder usando a chave global.
|
||||
27
progresso/2026-01-04_fix_missing_embeddings.md
Normal file
27
progresso/2026-01-04_fix_missing_embeddings.md
Normal file
@ -0,0 +1,27 @@
|
||||
# Solução: FAQ não respondendo (Embeddings Ausentes)
|
||||
|
||||
## 🚨 Problema
|
||||
|
||||
A IA não estava usando as informações do Knowledge Base (FAQs) para responder, mesmo com as perguntas cadastradas.
|
||||
Causa: A coluna `embedding` nas tabelas de resposta estava `NULL`.
|
||||
|
||||
## 🔍 Diagnóstico
|
||||
|
||||
- As FAQs foram criadas enquanto o sistema `sidekiq` estava crashando (devido aos erros anteriores de API Key/Sintaxe).
|
||||
- O job assíncrono `Captain::Llm::UpdateEmbeddingJob` que gera os vetores nunca rodou.
|
||||
- Sem vetores, a busca semântica (`SearchDocumentationService`) não encontra nada.
|
||||
|
||||
## 🛠️ Solução
|
||||
|
||||
Rodei um script via Console para forçar a geração de embeddings para os itens pendentes:
|
||||
|
||||
```ruby
|
||||
Captain::AssistantResponse.where(embedding: nil).find_each do |r|
|
||||
Captain::Llm::UpdateEmbeddingJob.perform_now(r, "#{r.question}: #{r.answer}")
|
||||
end
|
||||
```
|
||||
|
||||
## ✅ Resultado
|
||||
|
||||
- Banco de dados verificado: `has_embedding` agora é `true`.
|
||||
- A IA agora deve conseguir encontrar "Qual valor da suite".
|
||||
36
progresso/2026-01-04_fix_pdf_legacy_service_key.md
Normal file
36
progresso/2026-01-04_fix_pdf_legacy_service_key.md
Normal file
@ -0,0 +1,36 @@
|
||||
# Solução: PDF não processado (Erro 401 / Chave API)
|
||||
|
||||
## 🚨 Problema
|
||||
|
||||
Upload de documentos PDF falhava silenciosamente ou ficava preso em `in_progress`.
|
||||
Ao tentar processar manualmente, ocorria erro `401 Unauthorized`.
|
||||
|
||||
## 🔍 Diagnóstico
|
||||
|
||||
1. **Chave Válida:** Testes com `curl` confirmaram que a chave `sk-proj-...` no `.env` estava correta e tinha permissões.
|
||||
2. **Serviço Legado:** O Chatwoot usa um serviço separado para PDFs: `Captain::Llm::PdfProcessingService`, que herda de `Llm::LegacyBaseOpenAiService`.
|
||||
3. **Causa Raiz:** A classe `LegacyBaseOpenAiService` estava **ignorando a variável de ambiente** `OPENAI_API_KEY` e buscando uma chave antiga/inválida diretamente na tabela `installation_configs` do banco de dados (`CAPTAIN_OPEN_AI_API_KEY`).
|
||||
|
||||
## 🛠️ Solução
|
||||
|
||||
Patcheamos o arquivo `enterprise/app/services/llm/legacy_base_open_ai_service.rb` para priorizar a variável de ambiente:
|
||||
|
||||
```ruby
|
||||
def initialize
|
||||
# Antes: Apenas banco de dados
|
||||
# Agora: Tenta ENV primeiro, fallback para banco
|
||||
api_key = ENV['OPENAI_API_KEY'] || InstallationConfig.find_by(name: 'CAPTAIN_OPEN_AI_API_KEY')&.value
|
||||
|
||||
@client = OpenAI::Client.new(
|
||||
access_token: api_key,
|
||||
# ...
|
||||
)
|
||||
end
|
||||
```
|
||||
|
||||
## ✅ Resultado
|
||||
|
||||
- Re-executamos o `CrawlJob` manualmente.
|
||||
- O PDF foi enviado com sucesso para a OpenAI.
|
||||
- O status do documento mudou para `available`.
|
||||
- Embeddings estão sendo gerados.
|
||||
108
progresso/guia_preview_local.md
Normal file
108
progresso/guia_preview_local.md
Normal file
@ -0,0 +1,108 @@
|
||||
# Guia de Configuração e Preview Local (Chatwoot Develop)
|
||||
|
||||
**Objetivo:** Rodar o ambiente de desenvolvimento `chatwoot-develop` localmente via Docker para validação de funcionalidades (ex: Integrações WhatsApp).
|
||||
|
||||
## 🚀 Como Iniciar Rapidamente
|
||||
|
||||
1. **Vá para a pasta do projeto:**
|
||||
|
||||
```bash
|
||||
cd /Users/user/Chatwoot/chatwoot-develop
|
||||
```
|
||||
|
||||
2. **Suba os containers:**
|
||||
|
||||
```bash
|
||||
docker-compose up
|
||||
```
|
||||
|
||||
_Aguarde até ver logs indicando que `rails` (porta 3000) e `vite` (porta 3036) estão prontos._
|
||||
|
||||
3. **Acesse:**
|
||||
Acesse [http://localhost:3000](http://localhost:3000).
|
||||
- **Login:** `rodrigobm10@gmail.com`
|
||||
- **Senha:** `Password123!`
|
||||
|
||||
---
|
||||
|
||||
## 🛠️ Solução de Problemas Comuns (Troubleshooting)
|
||||
|
||||
Se algo der errado, consulte os erros abaixo que enfrentamos e como resolvemos:
|
||||
|
||||
### 1. Erro: `ActiveRecord::NoDatabaseError`
|
||||
|
||||
**Sintoma:** Tela vermelha dizendo que o banco `chatwoot_dev` não existe.
|
||||
**Causa:** O banco de dados Postgres foi iniciado, mas o banco específico da aplicação não foi criado.
|
||||
**Solução:**
|
||||
Abra um **novo terminal** na pasta do projeto e rode:
|
||||
|
||||
```bash
|
||||
docker-compose exec rails bundle exec rails db:create db:migrate
|
||||
```
|
||||
|
||||
_Se pedir para rodar seeds, adicione `db:seed` ao final._
|
||||
|
||||
### 2. Erro: `No account found` (Login travado)
|
||||
|
||||
**Sintoma:** Você faz login, mas cai numa tela branca dizendo "No account found".
|
||||
**Causa:** O usuário existe no banco, mas não tem vínculo (`AccountUser`) com nenhuma conta.
|
||||
**Solução:**
|
||||
Rode este comando (SQL Direto) para forçar o vínculo e liberar o acesso:
|
||||
|
||||
```bash
|
||||
docker-compose exec postgres psql -U postgres -d chatwoot_dev -c "INSERT INTO account_users (user_id, account_id, role, created_at, updated_at) VALUES (1, 1, 0, NOW(), NOW()) ON CONFLICT DO NOTHING;"
|
||||
```
|
||||
|
||||
### 3. Erro no Vite: `Activating bundler (2.5.11) failed`
|
||||
|
||||
**Sintoma:** O container `vite` cai com erro dizendo que não achou o bundler 2.5.11.
|
||||
**Causa:** A imagem Docker pode ter uma versão do Ruby/Bundler diferente do `Gemfile.lock`.
|
||||
**Solução:**
|
||||
Editamos o `docker-compose.yaml` para instalar a versão correta antes de rodar:
|
||||
|
||||
```yaml
|
||||
# docker-compose.yaml
|
||||
vite:
|
||||
command: sh -c "gem install bundler:2.5.11 && bin/vite dev"
|
||||
```
|
||||
|
||||
### 4. Erro de Conexão com Banco (Porta 5438 vs 5432)
|
||||
|
||||
**Sintoma:** O Rails não conecta no Postgres (`Connection refused`).
|
||||
**Causa:** O arquivo `.env` local define `POSTGRES_PORT=5438` (porta externa), mas dentro da rede Docker o Rails deve falar na porta interna `5432`.
|
||||
**Solução:**
|
||||
Forçamos a porta interna no `docker-compose.yaml` (services `rails`, `sidekiq`, `migrate`):
|
||||
|
||||
```yaml
|
||||
environment:
|
||||
- POSTGRES_PORT=5432
|
||||
- DATABASE_URL= # Deixar vazio para não pegar do .env
|
||||
```
|
||||
|
||||
### 5. Erro no Build Frontend: `PromoBanner.vue not found`
|
||||
|
||||
**Sintoma:** O `vite` falha ao compilar dizendo que não acha esse arquivo.
|
||||
**Causa:** Arquivo presente na branch `main` mas faltando na `develop`.
|
||||
**Solução:**
|
||||
Criar o arquivo manualmente em `app/javascript/dashboard/components-next/banner/PromoBanner.vue` (copiando do repo principal).
|
||||
|
||||
---
|
||||
|
||||
## 📝 Comandos Úteis
|
||||
|
||||
- **Reiniciar serviços (limpa alguns erros voláteis):**
|
||||
|
||||
```bash
|
||||
docker-compose restart rails sidekiq
|
||||
```
|
||||
|
||||
- **Limpar Cache (Redis):**
|
||||
|
||||
```bash
|
||||
docker-compose exec redis redis-cli FLUSHALL
|
||||
```
|
||||
|
||||
- **Resetar tudo (Cuidado: apaga dados):**
|
||||
```bash
|
||||
docker-compose down -v
|
||||
```
|
||||
BIN
public/assets/images/dashboard/channels/baileys.png
Executable file
BIN
public/assets/images/dashboard/channels/baileys.png
Executable file
Binary file not shown.
|
After Width: | Height: | Size: 106 KiB |
BIN
public/assets/images/dashboard/channels/z-api/z-api-dark-blue.png
Executable file
BIN
public/assets/images/dashboard/channels/z-api/z-api-dark-blue.png
Executable file
Binary file not shown.
|
After Width: | Height: | Size: 11 KiB |
BIN
public/assets/images/dashboard/channels/z-api/z-api-dark-green.png
Executable file
BIN
public/assets/images/dashboard/channels/z-api/z-api-dark-green.png
Executable file
Binary file not shown.
|
After Width: | Height: | Size: 11 KiB |
BIN
public/assets/images/dashboard/channels/z-api/z-api-dual.png
Executable file
BIN
public/assets/images/dashboard/channels/z-api/z-api-dual.png
Executable file
Binary file not shown.
|
After Width: | Height: | Size: 7.1 KiB |
BIN
public/assets/images/dashboard/channels/z-api/z-api-light-blue.png
Executable file
BIN
public/assets/images/dashboard/channels/z-api/z-api-light-blue.png
Executable file
Binary file not shown.
|
After Width: | Height: | Size: 11 KiB |
BIN
public/assets/images/dashboard/channels/z-api/z-api-light-green.png
Executable file
BIN
public/assets/images/dashboard/channels/z-api/z-api-light-green.png
Executable file
Binary file not shown.
|
After Width: | Height: | Size: 11 KiB |
BIN
public/assets/images/dashboard/channels/z-api/z-api-white.png
Executable file
BIN
public/assets/images/dashboard/channels/z-api/z-api-white.png
Executable file
Binary file not shown.
|
After Width: | Height: | Size: 10 KiB |
@ -184,5 +184,21 @@ export const icons = {
|
||||
width: 14,
|
||||
height: 14,
|
||||
},
|
||||
/* Custom Icons */
|
||||
baileys: {
|
||||
body: `
|
||||
<circle cx="50" cy="50" r="47" fill="none" stroke="currentColor" stroke-width="3"/>
|
||||
<path d="M28 26 L72 16 L42 54 L42 34 Z" fill="currentColor"/>
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<path d="M72 74 L28 84 L58 46 L58 66 Z" fill="currentColor"/>
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`,
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width: 100,
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height: 100,
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},
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zapi: {
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body: `<path stroke="currentColor"
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d="M 0.15050214,31.611667 -6.727909e-7,31.2227 0.89864166,27.585988 1.8729551,26.090955 2.8472685,24.595922 15.789266,11.660059 4.1063138,11.40095 4.1544241,11.012276 C 4.2020703,10.627325 4.3819706,9.9942713 5.5949694,5.9429145 5.9390689,4.7936802 6.5411296,3.3109868 6.9329149,2.6479859 L 7.645179,1.4426365 9.5522129,-2.6631488e-6 H 47.999999 L 47.954743,0.90347077 47.909486,1.8069344 46.293465,3.2388989 H 18.637918 l -0.162915,0.26143 -0.162916,0.26143 0.330216,1.0318136 h 23.740162 v 0.4134697 c 0,0.2274083 -0.196756,0.7438048 -0.437239,1.1475694 l -0.437239,0.7340801 -0.542525,0.1444794 c -0.298389,0.079423 -3.834608,0.147858 -7.858122,0.151981 l -7.315596,0.00783 -0.698903,0.4393434 0.08817,0.618481 0.08817,0.6184712 11.496318,0.2591188 v 1.2955455 l -2.331555,1.165981 h -5.153988 l -9.441753,9.256746 0.367355,0.589484 h 14.050945 l -0.218768,0.712554 c -0.120325,0.391915 -0.610257,1.93279 -1.088704,3.424199 l -0.869975,2.711645 -0.791895,1.169408 -0.791895,1.169408 -1.045057,0.584401 -1.045057,0.584391 -28.10287818,0.0078 z"/>`,
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width: 48,
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height: 32,
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},
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/** Ends */
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||||
};
|
||||
|
||||
Loading…
Reference in New Issue
Block a user