module Whatsapp::IncomingMessageServiceHelpers def download_attachment_file(attachment_payload) Down.download(inbox.channel.media_url(attachment_payload[:id]), headers: inbox.channel.api_headers) end def conversation_params { account_id: @inbox.account_id, inbox_id: @inbox.id, contact_id: @contact.id, contact_inbox_id: @contact_inbox.id } end def processed_params @processed_params ||= params end def account @account ||= inbox.account end def message_type @processed_params[:messages].first[:type] end def create_message(message) # Find original message if it's a reply in_reply_to_id = nil if @in_reply_to_external_id.present? Rails.logger.info "WuzAPI Reply Lookup: Checking stanzaID=#{@in_reply_to_external_id}" original_message = Message.find_by(source_id: @in_reply_to_external_id) # Fallback to search by standard ID if source_id format differs original_message ||= Message.find_by(source_id: "WAID:#{@in_reply_to_external_id}") if original_message Rails.logger.info "WuzAPI Reply Lookup: MATCH FOUND! ID=#{original_message.id}" in_reply_to_id = original_message.id else Rails.logger.warn "WuzAPI Reply Lookup: NO MATCH FOUND for stanzaID=#{@in_reply_to_external_id}" Rails.logger.warn "WuzAPI Debug: Last 5 source_ids in DB: #{Message.where(inbox_id: @inbox.id).last(5).pluck(:source_id)}" end end @message = @conversation.messages.build( content: message_content(message), account_id: @inbox.account_id, inbox_id: @inbox.id, message_type: :incoming, sender: @contact, source_id: message[:id].to_s, in_reply_to_id: in_reply_to_id, in_reply_to_external_id: @in_reply_to_external_id ) end def attach_contact(contact) phones = contact[:phones] phones = [{ phone: 'Phone number is not available' }] if phones.blank? name_info = contact['name'] || {} contact_meta = { firstName: name_info['first_name'], lastName: name_info['last_name'] }.compact phones.each do |phone| @message.attachments.new( account_id: @message.account_id, file_type: file_content_type(message_type), fallback_title: phone[:phone].to_s, meta: contact_meta ) end end def update_contact_with_profile_name(contact_params) profile_name = contact_params.dig(:profile, :name) return if profile_name.blank? return if @contact.name == profile_name # Only update if current name exactly matches the phone number or formatted phone number return unless contact_name_matches_phone_number? @contact.update!(name: profile_name) end def contact_name_matches_phone_number? phone_number = "+#{@processed_params[:messages].first[:from]}" formatted_phone_number = TelephoneNumber.parse(phone_number).international_number @contact.name == phone_number || @contact.name == formatted_phone_number end def message_content(message) # TODO: map interactive messages back to button messages in chatwoot message.dig(:text, :body) || message.dig(:button, :text) || message.dig(:interactive, :button_reply, :title) || message.dig(:interactive, :list_reply, :title) || message.dig(:name, :formatted_name) end def file_content_type(file_type) return :image if %w[image sticker].include?(file_type) return :audio if %w[audio voice].include?(file_type) return :video if ['video'].include?(file_type) return :location if ['location'].include?(file_type) return :contact if ['contacts'].include?(file_type) :file end def unprocessable_message_type?(message_type) %w[reaction ephemeral unsupported request_welcome].include?(message_type) end def processed_waid(waid) Whatsapp::PhoneNumberNormalizationService.new(inbox).normalize_and_find_contact_by_provider(waid, :cloud) end def error_webhook_event?(message) message.key?('errors') end def log_error(message) Rails.logger.warn "Whatsapp Error: #{message['errors'][0]['title']} - contact: #{message['from']}" end def process_in_reply_to(message) # 1. Extended Text Message if message.dig('extendedTextMessage', 'contextInfo').present? ctx = message['extendedTextMessage']['contextInfo'] @in_reply_to_external_id = ctx['stanzaID'] || ctx['stanzaId'] return end # 2. Media Messages (Image, Video, Audio, Document, Sticker) [:imageMessage, :videoMessage, :audioMessage, :documentMessage, :stickerMessage].each do |media_key| next unless message.dig(media_key.to_s, 'contextInfo').present? ctx = message[media_key.to_s]['contextInfo'] @in_reply_to_external_id = ctx['stanzaID'] || ctx['stanzaId'] return end # 3. Fallback for other providers @in_reply_to_external_id = message['context']&.[]('id') end def find_message_by_source_id(source_id) return unless source_id @message = Message.find_by(source_id: source_id) end def message_under_process? key = format(Redis::RedisKeys::MESSAGE_SOURCE_KEY, id: @processed_params[:messages].first[:id]) Redis::Alfred.get(key) end def cache_message_source_id_in_redis return if @processed_params.try(:[], :messages).blank? key = format(Redis::RedisKeys::MESSAGE_SOURCE_KEY, id: @processed_params[:messages].first[:id]) ::Redis::Alfred.setex(key, true) end def clear_message_source_id_from_redis key = format(Redis::RedisKeys::MESSAGE_SOURCE_KEY, id: @processed_params[:messages].first[:id]) ::Redis::Alfred.delete(key) end end