# == Schema Information # # Table name: channel_whatsapp # # id :bigint not null, primary key # message_templates :jsonb # message_templates_last_updated :datetime # phone_number :string not null # provider :string default("default") # provider_config :jsonb # provider_connection :jsonb # wuzapi_admin_token :string # wuzapi_admin_token_iv :string # wuzapi_user_token :string # wuzapi_user_token_iv :string # created_at :datetime not null # updated_at :datetime not null # account_id :integer not null # # Indexes # # index_channel_whatsapp_on_phone_number (phone_number) UNIQUE # index_channel_whatsapp_provider_connection (provider_connection) WHERE ((provider)::text = ANY ((ARRAY['baileys'::character varying, 'zapi'::character varying])::text[])) USING gin # class Channel::Whatsapp < ApplicationRecord include Channelable include Reauthorizable self.table_name = 'channel_whatsapp' EDITABLE_ATTRS = [:phone_number, :provider, :wuzapi_user_token, :wuzapi_admin_token, { provider_config: {} }].freeze # default at the moment is 360dialog lets change later. PROVIDERS = %w[default whatsapp_cloud wuzapi baileys zapi].freeze encrypts :wuzapi_user_token, :wuzapi_admin_token before_validation :ensure_webhook_verify_token before_validation :move_tokens_to_encrypted_attributes before_validation :provision_wuzapi_user, on: :create validates :provider, inclusion: { in: PROVIDERS } validates :phone_number, presence: true, uniqueness: true validate :validate_provider_config after_create :sync_templates after_create_commit :setup_webhooks after_update_commit :setup_webhooks, if: :webhook_configuration_changed? before_destroy :teardown_webhooks def name 'Whatsapp' end def provider_service case provider when 'whatsapp_cloud' Whatsapp::Providers::WhatsappCloudService.new(whatsapp_channel: self) when 'wuzapi' Whatsapp::Providers::WuzapiService.new(whatsapp_channel: self) when 'baileys' Whatsapp::Providers::WhatsappBaileysService.new(whatsapp_channel: self) when 'zapi' Whatsapp::Providers::WhatsappZapiService.new(whatsapp_channel: self) else Whatsapp::Providers::Whatsapp360DialogService.new(whatsapp_channel: self) end end def mark_message_templates_updated # rubocop:disable Rails/SkipsModelValidations update_column(:message_templates_last_updated, Time.zone.now) # rubocop:enable Rails/SkipsModelValidations end delegate :send_message, to: :provider_service delegate :send_reaction_message, to: :provider_service delegate :send_template, to: :provider_service delegate :sync_templates, to: :provider_service delegate :media_url, to: :provider_service delegate :api_headers, to: :provider_service def setup_webhooks perform_webhook_setup rescue StandardError => e Rails.logger.error "[WHATSAPP] Webhook setup failed: #{e.message}" prompt_reauthorization! end def use_internal_host? provider == 'baileys' && ENV.fetch('BAILEYS_PROVIDER_USE_INTERNAL_HOST_URL', false) end def update_provider_connection!(provider_connection) assign_attributes(provider_connection: provider_connection) # NOTE: Skip `validate_provider_config?` check save!(validate: false) end def provider_connection_data data = { connection: provider_connection['connection'] } if Current.account_user&.administrator? data[:qr_data_url] = provider_connection['qr_data_url'] data[:error] = provider_connection['error'] end data end def toggle_typing_status(typing_status, conversation:) return unless provider_service.respond_to?(:toggle_typing_status) identifier = conversation.contact.identifier phone_number = conversation.contact.phone_number recipient_id = identifier || phone_number # Debug Log Rails.logger.info "[Typing] recipient_id=#{recipient_id.inspect} identifier=#{identifier.inspect} phone=#{phone_number.inspect}" # Validation: Ensure recipient_id is E164 compliant (digits only, maybe +). # If identifier is something like x@lid, we should fallback to phone_number. # Using suggested regex: \A\+?\d{10,15}\z unless recipient_id.to_s.gsub(/[\+\s\-\(\)]/, '').match?(/\A\d{10,15}\z/) Rails.logger.warn "[Typing] Invalid recipient_id format (#{recipient_id}). Falling back to phone_number: #{phone_number}" recipient_id = phone_number end provider_service.toggle_typing_status(typing_status, last_message: nil, recipient_id: recipient_id) end def update_presence(status) return unless provider_service.respond_to?(:update_presence) provider_service.update_presence(status) end def read_messages(messages, conversation:) return unless provider_service.respond_to?(:read_messages) # NOTE: This is the default behavior, so `mark_as_read` being `nil` is the same as `true`. return if provider_config&.dig('mark_as_read') == false recipient_id = if provider == 'zapi' conversation.contact.phone_number else conversation.contact.identifier || conversation.contact.phone_number end provider_service.read_messages(messages, recipient_id: recipient_id) end def unread_conversation(conversation) return unless provider_service.respond_to?(:unread_message) # NOTE: For the Baileys provider, the last message is required even if it is an outgoing message. last_message = conversation.messages.last provider_service.unread_message(conversation.contact.phone_number, last_message) if last_message end def disconnect_channel_provider provider_service.disconnect_channel_provider rescue StandardError => e # NOTE: Don't prevent destruction if disconnect fails Rails.logger.error "Failed to disconnect channel provider: #{e.message}" end def received_messages(messages, conversation) return unless provider_service.respond_to?(:received_messages) recipient_id = conversation.contact.identifier || conversation.contact.phone_number provider_service.received_messages(recipient_id, messages) end def on_whatsapp(phone_number) return unless provider_service.respond_to?(:on_whatsapp) provider_service.on_whatsapp(phone_number) end private def webhook_configuration_changed? return true if saved_change_to_provider? && provider == 'wuzapi' return false unless provider == 'wuzapi' saved_change_to_wuzapi_user_token? || (saved_change_to_provider_config? && provider_config['wuzapi_base_url'] != provider_config_before_last_save['wuzapi_base_url']) end def ensure_webhook_verify_token provider_config['webhook_verify_token'] ||= SecureRandom.hex(16) if provider.in?(%w[whatsapp_cloud baileys]) end def move_tokens_to_encrypted_attributes return unless provider == 'wuzapi' if provider_config['wuzapi_user_token'].present? self.wuzapi_user_token = provider_config['wuzapi_user_token'] provider_config.delete('wuzapi_user_token') end return if provider_config['wuzapi_admin_token'].blank? self.wuzapi_admin_token = provider_config['wuzapi_admin_token'] provider_config.delete('wuzapi_admin_token') end def validate_provider_config errors.add(:provider_config, 'Invalid Credentials') unless provider_service.validate_provider_config? end def perform_webhook_setup if provider == 'wuzapi' return if inbox.blank? base_url = provider_config['wuzapi_base_url'] # Use encrypted token user_token = wuzapi_user_token return if user_token.blank? # Construct Chatwoot Webhook URL # Using standard route: /webhooks/whatsapp/:phone_number for WuzAPI as per fix app_url = ENV['FRONTEND_URL'].presence || 'http://localhost:3000' webhook_url = "#{app_url}/webhooks/whatsapp/#{phone_number}" begin client = Wuzapi::Client.new(base_url) client.set_webhook(user_token, webhook_url) rescue StandardError => e Rails.logger.error "Wuzapi Webhook Setup Failed: #{e.message}" end elsif provider_service.respond_to?(:setup_channel_provider) provider_service.setup_channel_provider else # 360Dialog / Cloud logic business_account_id = provider_config['business_account_id'] api_key = provider_config['api_key'] Whatsapp::WebhookSetupService.new(self, business_account_id, api_key).perform end end def teardown_webhooks Whatsapp::WebhookTeardownService.new(self).perform end def provision_wuzapi_user return unless provider == 'wuzapi' && provider_config['auto_create_user'] return if wuzapi_user_token.present? base_url = provider_config['wuzapi_base_url'] # Use encrypted admin token admin_token = wuzapi_admin_token user_name = "Chatwoot_#{phone_number}" # Helper to attempt provision attempt_provision = lambda do |url| service = Wuzapi::ProvisioningService.new(url, admin_token) service.provision(user_name) end begin result = attempt_provision.call(base_url) rescue StandardError => e Rails.logger.warn "Wuzapi Provisioning failed with URL #{base_url}: #{e.message}" # Fallback: if url ends in /api, strip it and try again if base_url.match?(%r{/api/?$}) fallback_url = base_url.gsub(%r{/api/?$}, '') Rails.logger.info "Retrying Wuzapi Provisioning with fallback URL: #{fallback_url}" begin result = attempt_provision.call(fallback_url) # If success, update the config to use the working URL provider_config['wuzapi_base_url'] = fallback_url Rails.logger.info "Wuzapi Provisioning fallback successful. Updated base_url to #{fallback_url}" rescue StandardError => retry_e Rails.logger.error "Wuzapi Provisioning fallback also failed: #{retry_e.message}" errors.add(:base, "Wuzapi Provisioning Failed: #{retry_e.message}") throw(:abort) end else errors.add(:base, "Wuzapi Provisioning Failed: #{e.message}") throw(:abort) end end # Success handling provider_config['wuzapi_user_id'] = result[:wuzapi_user_id] self.wuzapi_user_token = result[:wuzapi_user_token] masked_token = result[:wuzapi_user_token].to_s[-4..] Rails.logger.info "Wuzapi User Provisioned. ID: #{result[:wuzapi_user_id]}, Token (last 4): ****#{masked_token}" end end