39 lines
1.8 KiB
Ruby
Executable File
39 lines
1.8 KiB
Ruby
Executable File
class Conversations::ResolutionJob < ApplicationJob
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queue_as :low
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def perform(account:)
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# limiting the number of conversations to be resolved to avoid any performance issues
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resolvable_conversations = conversation_scope(account).limit(Limits::BULK_ACTIONS_LIMIT)
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resolvable_conversations.each do |conversation|
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# send message from bot that conversation has been resolved
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# do this is account.auto_resolve_message is set
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::MessageTemplates::Template::AutoResolve.new(conversation: conversation).perform if account.auto_resolve_message.present?
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conversation.add_labels(account.auto_resolve_label) if account.auto_resolve_label.present?
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conversation.toggle_status
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end
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end
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private
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def conversation_scope(account)
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ids = []
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# 1. Inboxes with specific configuration
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account.inboxes.where.not(auto_resolve_duration: nil).find_each do |inbox|
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scope = account.conversations.open.where(inbox_id: inbox.id)
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scope = scope.where(waiting_since: nil) if account.auto_resolve_ignore_waiting
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ids += scope.where('last_activity_at < ?', Time.now.utc - inbox.auto_resolve_duration.minutes).limit(Limits::BULK_ACTIONS_LIMIT).pluck(:id)
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end
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# 2. Account level configuration (for inboxes without specific config)
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if account.auto_resolve_after.present?
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inbox_ids_with_config = account.inboxes.where.not(auto_resolve_duration: nil).select(:id)
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scope = account.conversations.open.where.not(inbox_id: inbox_ids_with_config)
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scope = scope.where(waiting_since: nil) if account.auto_resolve_ignore_waiting
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ids += scope.where('last_activity_at < ?', Time.now.utc - account.auto_resolve_after.minutes).limit(Limits::BULK_ACTIONS_LIMIT).pluck(:id)
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end
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Conversation.where(id: ids.uniq)
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end
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end
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