docs: add Jornada do Cliente backend (Fases A+C) implementation plan

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Plano de 20 tasks em TDD cobrindo: migrations, models (Rule/Delivery/Config),
extensões em Captain::Unit, 3 métodos interativos em Wuzapi::Client,
EventResolver, Scheduler event-driven, hooks em Captain::Reservation,
ContextBuilder, 6 guards (Opção C quiet hours, max-5, opt-out, etc),
Dispatcher pipeline, DispatcherJob, injeção Liquid de concierge.* no
orchestrator prompt e spec de integração end-to-end.

Out of scope: UI (Fase B) será plano separado após backend validado.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

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