diff --git a/.eslintrc.js b/.eslintrc.js
index 6c867f557..6b5205ad7 100644
--- a/.eslintrc.js
+++ b/.eslintrc.js
@@ -103,6 +103,7 @@ module.exports = {
           '⌘',
           '📄',
           '🎉',
+          '🚀',
           '💬',
           '👥',
           '📥',
diff --git a/.github/workflows/deploy_check.yml b/.github/workflows/deploy_check.yml
index 7fda2b1a4..9f295a6c8 100644
--- a/.github/workflows/deploy_check.yml
+++ b/.github/workflows/deploy_check.yml
@@ -6,6 +6,11 @@ name: Deploy Check
 on:
   pull_request:
 
+# If two pushes happen within a short time in the same PR, cancel the run of the oldest push
+concurrency:
+  group: pr-${{ github.workflow }}-${{ github.head_ref }}
+  cancel-in-progress: true
+
 jobs:
   deployment_check:
     name: Check Deployment
diff --git a/.github/workflows/logging_percentage_check.yml b/.github/workflows/logging_percentage_check.yml
index e9f84c313..5c45ba635 100644
--- a/.github/workflows/logging_percentage_check.yml
+++ b/.github/workflows/logging_percentage_check.yml
@@ -5,6 +5,11 @@ on:
     branches:
       - develop
 
+# If two pushes happen within a short time in the same PR, cancel the run of the oldest push
+concurrency:
+  group: pr-${{ github.workflow }}-${{ github.head_ref }}
+  cancel-in-progress: true
+
 jobs:
   log_lines_check:
     runs-on: ubuntu-latest
diff --git a/.github/workflows/size-limit.yml b/.github/workflows/size-limit.yml
index 9be79da05..c2a4bd174 100644
--- a/.github/workflows/size-limit.yml
+++ b/.github/workflows/size-limit.yml
@@ -5,6 +5,11 @@ on:
     branches:
       - develop
 
+# If two pushes happen within a short time in the same PR, cancel the run of the oldest push
+concurrency:
+  group: pr-${{ github.workflow }}-${{ github.head_ref }}
+  cancel-in-progress: true
+
 jobs:
   test:
     runs-on: ubuntu-22.04
diff --git a/Gemfile.lock b/Gemfile.lock
index d9908f5e1..8315a5374 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -172,6 +172,8 @@ GEM
       bundler (>= 1.2.0, < 3)
       thor (~> 1.0)
     byebug (11.1.3)
+    childprocess (5.1.0)
+      logger (~> 1.5)
     climate_control (1.2.0)
     coderay (1.1.3)
     commonmarker (0.23.10)
@@ -433,10 +435,12 @@ GEM
       json (>= 1.8)
       rexml
     language_server-protocol (3.17.0.5)
-    launchy (2.5.2)
+    launchy (3.1.1)
       addressable (~> 2.8)
-    letter_opener (1.8.1)
-      launchy (>= 2.2, < 3)
+      childprocess (~> 5.0)
+      logger (~> 1.6)
+    letter_opener (1.10.0)
+      launchy (>= 2.2, < 4)
     line-bot-api (1.28.0)
     lint_roller (1.1.0)
     liquid (5.4.0)
@@ -563,7 +567,7 @@ GEM
       method_source (~> 1.0)
     pry-rails (0.3.9)
       pry (>= 0.10.4)
-    public_suffix (6.0.0)
+    public_suffix (6.0.2)
     puma (6.4.3)
       nio4r (~> 2.0)
     pundit (2.3.0)
diff --git a/app/assets/javascripts/secretField.js b/app/assets/javascripts/secretField.js
index 463109812..da2327eff 100644
--- a/app/assets/javascripts/secretField.js
+++ b/app/assets/javascripts/secretField.js
@@ -10,7 +10,8 @@ function toggleSecretField(e) {
   if (!textElement) return;
 
   if (textElement.dataset.secretMasked === 'false') {
-    textElement.textContent = '•'.repeat(10);
+    const maskedLength = secretField.dataset.secretText?.length || 10;
+    textElement.textContent = '•'.repeat(maskedLength);
     textElement.dataset.secretMasked = 'true';
     toggler.querySelector('svg use').setAttribute('xlink:href', '#eye-show');
 
@@ -32,3 +33,13 @@ function copySecretField(e) {
 
   navigator.clipboard.writeText(secretField.dataset.secretText);
 }
+
+document.addEventListener('DOMContentLoaded', () => {
+  document.querySelectorAll('.cell-data__secret-field').forEach(field => {
+    const span = field.querySelector('[data-secret-masked]');
+    if (span && span.dataset.secretMasked === 'true') {
+      const len = field.dataset.secretText?.length || 10;
+      span.textContent = '•'.repeat(len);
+    }
+  });
+});
diff --git a/app/assets/stylesheets/administrate/components/_cells.scss b/app/assets/stylesheets/administrate/components/_cells.scss
index b5a079976..ae2d603cd 100644
--- a/app/assets/stylesheets/administrate/components/_cells.scss
+++ b/app/assets/stylesheets/administrate/components/_cells.scss
@@ -46,17 +46,25 @@
 
 .cell-data__secret-field {
   align-items: center;
+  color: $hint-grey;
   display: flex;
 
   span {
-    flex: 1;
+    flex: 0 0 auto;
   }
 
-  button {
-    margin-left: 5px;
+  [data-secret-toggler],
+  [data-secret-copier] {
+    background: transparent;
+    border: 0;
+    color: inherit;
+    margin-left: 0.5rem;
+    padding: 0;
 
     svg {
       fill: currentColor;
+      height: 1.25rem;
+      width: 1.25rem;
     }
   }
 }
diff --git a/app/builders/v2/reports/label_summary_builder.rb b/app/builders/v2/reports/label_summary_builder.rb
new file mode 100644
index 000000000..caa5a04d8
--- /dev/null
+++ b/app/builders/v2/reports/label_summary_builder.rb
@@ -0,0 +1,103 @@
+class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder
+  attr_reader :account, :params
+
+  # rubocop:disable Lint/MissingSuper
+  # the parent class has no initialize
+  def initialize(account:, params:)
+    @account = account
+    @params = params
+
+    timezone_offset = (params[:timezone_offset] || 0).to_f
+    @timezone = ActiveSupport::TimeZone[timezone_offset]&.name
+  end
+  # rubocop:enable Lint/MissingSuper
+
+  def build
+    labels = account.labels.to_a
+    return [] if labels.empty?
+
+    report_data = collect_report_data
+    labels.map { |label| build_label_report(label, report_data) }
+  end
+
+  private
+
+  def collect_report_data
+    conversation_filter = build_conversation_filter
+    use_business_hours = use_business_hours?
+
+    {
+      conversation_counts: fetch_conversation_counts(conversation_filter),
+      resolved_counts: fetch_resolved_counts(conversation_filter),
+      resolution_metrics: fetch_metrics(conversation_filter, 'conversation_resolved', use_business_hours),
+      first_response_metrics: fetch_metrics(conversation_filter, 'first_response', use_business_hours),
+      reply_metrics: fetch_metrics(conversation_filter, 'reply_time', use_business_hours)
+    }
+  end
+
+  def build_label_report(label, report_data)
+    {
+      id: label.id,
+      name: label.title,
+      conversations_count: report_data[:conversation_counts][label.title] || 0,
+      avg_resolution_time: report_data[:resolution_metrics][label.title] || 0,
+      avg_first_response_time: report_data[:first_response_metrics][label.title] || 0,
+      avg_reply_time: report_data[:reply_metrics][label.title] || 0,
+      resolved_conversations_count: report_data[:resolved_counts][label.title] || 0
+    }
+  end
+
+  def use_business_hours?
+    ActiveModel::Type::Boolean.new.cast(params[:business_hours])
+  end
+
+  def build_conversation_filter
+    conversation_filter = { account_id: account.id }
+    conversation_filter[:created_at] = range if range.present?
+
+    conversation_filter
+  end
+
+  def fetch_conversation_counts(conversation_filter)
+    fetch_counts(conversation_filter)
+  end
+
+  def fetch_resolved_counts(conversation_filter)
+    # since the base query is ActsAsTaggableOn,
+    # the status :resolved won't automatically be converted to integer status
+    fetch_counts(conversation_filter.merge(status: Conversation.statuses[:resolved]))
+  end
+
+  def fetch_counts(conversation_filter)
+    ActsAsTaggableOn::Tagging
+      .joins('INNER JOIN conversations ON taggings.taggable_id = conversations.id')
+      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
+      .where(
+        taggable_type: 'Conversation',
+        context: 'labels',
+        conversations: conversation_filter
+      )
+      .select('tags.name, COUNT(taggings.*) AS count')
+      .group('tags.name')
+      .each_with_object({}) { |record, hash| hash[record.name] = record.count }
+  end
+
+  def fetch_metrics(conversation_filter, event_name, use_business_hours)
+    ReportingEvent
+      .joins('INNER JOIN conversations ON reporting_events.conversation_id = conversations.id')
+      .joins('INNER JOIN taggings ON taggings.taggable_id = conversations.id')
+      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
+      .where(
+        conversations: conversation_filter,
+        name: event_name,
+        taggings: { taggable_type: 'Conversation', context: 'labels' }
+      )
+      .group('tags.name')
+      .order('tags.name')
+      .select(
+        'tags.name',
+        use_business_hours ? 'AVG(reporting_events.value_in_business_hours) as avg_value' : 'AVG(reporting_events.value) as avg_value'
+      )
+      .each_with_object({}) { |record, hash| hash[record.name] = record.avg_value.to_f }
+  end
+end
diff --git a/app/controllers/api/v1/accounts/google/authorizations_controller.rb b/app/controllers/api/v1/accounts/google/authorizations_controller.rb
index 1140a214b..87a7cfa3f 100644
--- a/app/controllers/api/v1/accounts/google/authorizations_controller.rb
+++ b/app/controllers/api/v1/accounts/google/authorizations_controller.rb
@@ -1,32 +1,23 @@
-class Api::V1::Accounts::Google::AuthorizationsController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::Google::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
   include GoogleConcern
-  before_action :check_authorization
 
   def create
-    email = params[:authorization][:email]
     redirect_url = google_client.auth_code.authorize_url(
       {
         redirect_uri: "#{base_url}/google/callback",
-        scope: 'email profile https://mail.google.com/',
+        scope: scope,
         response_type: 'code',
         prompt: 'consent', # the oauth flow does not return a refresh token, this is supposed to fix it
         access_type: 'offline', # the default is 'online'
+        state: state,
         client_id: GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_ID', nil)
       }
     )
 
     if redirect_url
-      cache_key = "google::#{email.downcase}"
-      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
       render json: { success: true, url: redirect_url }
     else
       render json: { success: false }, status: :unprocessable_entity
     end
   end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
 end
diff --git a/app/controllers/api/v1/accounts/inboxes_controller.rb b/app/controllers/api/v1/accounts/inboxes_controller.rb
index 61d16b2ca..e7b3b197b 100644
--- a/app/controllers/api/v1/accounts/inboxes_controller.rb
+++ b/app/controllers/api/v1/accounts/inboxes_controller.rb
@@ -81,11 +81,15 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def create_channel
-    return unless %w[web_widget api email line telegram whatsapp sms].include?(permitted_params[:channel][:type])
+    return unless allowed_channel_types.include?(permitted_params[:channel][:type])
 
     account_channels_method.create!(permitted_params(channel_type_from_params::EDITABLE_ATTRS)[:channel].except(:type))
   end
 
+  def allowed_channel_types
+    %w[web_widget api email line telegram whatsapp sms]
+  end
+
   def update_inbox_working_hours
     @inbox.update_working_hours(params.permit(working_hours: Inbox::OFFISABLE_ATTRS)[:working_hours]) if params[:working_hours]
   end
diff --git a/app/controllers/api/v1/accounts/instagram/authorizations_controller.rb b/app/controllers/api/v1/accounts/instagram/authorizations_controller.rb
index eace4411a..053c29731 100644
--- a/app/controllers/api/v1/accounts/instagram/authorizations_controller.rb
+++ b/app/controllers/api/v1/accounts/instagram/authorizations_controller.rb
@@ -1,7 +1,6 @@
-class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
   include InstagramConcern
   include Instagram::IntegrationHelper
-  before_action :check_authorization
 
   def create
     # https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/business-login#step-1--get-authorization
@@ -21,10 +20,4 @@ class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts
       render json: { success: false }, status: :unprocessable_entity
     end
   end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
 end
diff --git a/app/controllers/api/v1/accounts/integrations/linear_controller.rb b/app/controllers/api/v1/accounts/integrations/linear_controller.rb
index c66f06909..eb6525bb1 100644
--- a/app/controllers/api/v1/accounts/integrations/linear_controller.rb
+++ b/app/controllers/api/v1/accounts/integrations/linear_controller.rb
@@ -1,8 +1,9 @@
 class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::BaseController
-  before_action :fetch_conversation, only: [:link_issue, :linked_issues]
+  before_action :fetch_conversation, only: [:create_issue, :link_issue, :unlink_issue, :linked_issues]
   before_action :fetch_hook, only: [:destroy]
 
   def destroy
+    revoke_linear_token
     @hook.destroy!
     head :ok
   end
@@ -27,10 +28,16 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
   end
 
   def create_issue
-    issue = linear_processor_service.create_issue(permitted_params)
+    issue = linear_processor_service.create_issue(permitted_params, Current.user)
     if issue[:error]
       render json: { error: issue[:error] }, status: :unprocessable_entity
     else
+      Linear::ActivityMessageService.new(
+        conversation: @conversation,
+        action_type: :issue_created,
+        issue_data: { id: issue[:data][:identifier] },
+        user: Current.user
+      ).perform
       render json: issue[:data], status: :ok
     end
   end
@@ -38,21 +45,34 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
   def link_issue
     issue_id = permitted_params[:issue_id]
     title = permitted_params[:title]
-    issue = linear_processor_service.link_issue(conversation_link, issue_id, title)
+    issue = linear_processor_service.link_issue(conversation_link, issue_id, title, Current.user)
     if issue[:error]
       render json: { error: issue[:error] }, status: :unprocessable_entity
     else
+      Linear::ActivityMessageService.new(
+        conversation: @conversation,
+        action_type: :issue_linked,
+        issue_data: { id: issue_id },
+        user: Current.user
+      ).perform
       render json: issue[:data], status: :ok
     end
   end
 
   def unlink_issue
     link_id = permitted_params[:link_id]
+    issue_id = permitted_params[:issue_id]
     issue = linear_processor_service.unlink_issue(link_id)
 
     if issue[:error]
       render json: { error: issue[:error] }, status: :unprocessable_entity
     else
+      Linear::ActivityMessageService.new(
+        conversation: @conversation,
+        action_type: :issue_unlinked,
+        issue_data: { id: issue_id },
+        user: Current.user
+      ).perform
       render json: issue[:data], status: :ok
     end
   end
@@ -101,4 +121,15 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
   def fetch_hook
     @hook = Integrations::Hook.where(account: Current.account).find_by(app_id: 'linear')
   end
+
+  def revoke_linear_token
+    return unless @hook&.access_token
+
+    begin
+      linear_client = Linear.new(@hook.access_token)
+      linear_client.revoke_token
+    rescue StandardError => e
+      Rails.logger.error "Failed to revoke Linear token: #{e.message}"
+    end
+  end
 end
diff --git a/app/controllers/api/v1/accounts/integrations/notion_controller.rb b/app/controllers/api/v1/accounts/integrations/notion_controller.rb
new file mode 100644
index 000000000..dff6ccece
--- /dev/null
+++ b/app/controllers/api/v1/accounts/integrations/notion_controller.rb
@@ -0,0 +1,14 @@
+class Api::V1::Accounts::Integrations::NotionController < Api::V1::Accounts::BaseController
+  before_action :fetch_hook, only: [:destroy]
+
+  def destroy
+    @hook.destroy!
+    head :ok
+  end
+
+  private
+
+  def fetch_hook
+    @hook = Integrations::Hook.where(account: Current.account).find_by(app_id: 'notion')
+  end
+end
\ No newline at end of file
diff --git a/app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb b/app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb
index df563094a..a300b5f59 100644
--- a/app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb
+++ b/app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb
@@ -1,28 +1,19 @@
-class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
   include MicrosoftConcern
-  before_action :check_authorization
 
   def create
-    email = params[:authorization][:email]
     redirect_url = microsoft_client.auth_code.authorize_url(
       {
         redirect_uri: "#{base_url}/microsoft/callback",
-        scope: 'offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/SMTP.Send openid profile',
+        scope: scope,
+        state: state,
         prompt: 'consent'
       }
     )
     if redirect_url
-      cache_key = "microsoft::#{email.downcase}"
-      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
       render json: { success: true, url: redirect_url }
     else
       render json: { success: false }, status: :unprocessable_entity
     end
   end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
 end
diff --git a/app/controllers/api/v1/accounts/notion/authorizations_controller.rb b/app/controllers/api/v1/accounts/notion/authorizations_controller.rb
new file mode 100644
index 000000000..bb9b2f858
--- /dev/null
+++ b/app/controllers/api/v1/accounts/notion/authorizations_controller.rb
@@ -0,0 +1,21 @@
+class Api::V1::Accounts::Notion::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
+  include NotionConcern
+
+  def create
+    redirect_url = notion_client.auth_code.authorize_url(
+      {
+        redirect_uri: "#{base_url}/notion/callback",
+        response_type: 'code',
+        owner: 'user',
+        state: state,
+        client_id: GlobalConfigService.load('NOTION_CLIENT_ID', nil)
+      }
+    )
+
+    if redirect_url
+      render json: { success: true, url: redirect_url }
+    else
+      render json: { success: false }, status: :unprocessable_entity
+    end
+  end
+end
\ No newline at end of file
diff --git a/app/controllers/api/v1/accounts/oauth_authorization_controller.rb b/app/controllers/api/v1/accounts/oauth_authorization_controller.rb
new file mode 100644
index 000000000..feb218b59
--- /dev/null
+++ b/app/controllers/api/v1/accounts/oauth_authorization_controller.rb
@@ -0,0 +1,23 @@
+class Api::V1::Accounts::OauthAuthorizationController < Api::V1::Accounts::BaseController
+  before_action :check_authorization
+
+  protected
+
+  def scope
+    ''
+  end
+
+  def state
+    Current.account.to_sgid(expires_in: 15.minutes).to_s
+  end
+
+  def base_url
+    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  end
+
+  private
+
+  def check_authorization
+    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
+  end
+end
diff --git a/app/controllers/api/v2/accounts/summary_reports_controller.rb b/app/controllers/api/v2/accounts/summary_reports_controller.rb
index 989952cfd..f31a53c7e 100644
--- a/app/controllers/api/v2/accounts/summary_reports_controller.rb
+++ b/app/controllers/api/v2/accounts/summary_reports_controller.rb
@@ -1,6 +1,6 @@
 class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseController
   before_action :check_authorization
-  before_action :prepare_builder_params, only: [:agent, :team, :inbox]
+  before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label]
 
   def agent
     render_report_with(V2::Reports::AgentSummaryBuilder)
@@ -14,6 +14,10 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
     render_report_with(V2::Reports::InboxSummaryBuilder)
   end
 
+  def label
+    render_report_with(V2::Reports::LabelSummaryBuilder)
+  end
+
   private
 
   def check_authorization
diff --git a/app/controllers/concerns/google_concern.rb b/app/controllers/concerns/google_concern.rb
index 474b14aec..13de7ced3 100644
--- a/app/controllers/concerns/google_concern.rb
+++ b/app/controllers/concerns/google_concern.rb
@@ -14,7 +14,7 @@ module GoogleConcern
 
   private
 
-  def base_url
-    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  def scope
+    'email profile https://mail.google.com/'
   end
 end
diff --git a/app/controllers/concerns/microsoft_concern.rb b/app/controllers/concerns/microsoft_concern.rb
index 507b9f8a3..c3e0994bd 100644
--- a/app/controllers/concerns/microsoft_concern.rb
+++ b/app/controllers/concerns/microsoft_concern.rb
@@ -15,7 +15,7 @@ module MicrosoftConcern
 
   private
 
-  def base_url
-    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  def scope
+    'offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/SMTP.Send openid profile email'
   end
 end
diff --git a/app/controllers/concerns/notion_concern.rb b/app/controllers/concerns/notion_concern.rb
new file mode 100644
index 000000000..2b94fe63b
--- /dev/null
+++ b/app/controllers/concerns/notion_concern.rb
@@ -0,0 +1,21 @@
+module NotionConcern
+  extend ActiveSupport::Concern
+
+  def notion_client
+    app_id = GlobalConfigService.load('NOTION_CLIENT_ID', nil)
+    app_secret = GlobalConfigService.load('NOTION_CLIENT_SECRET', nil)
+
+    ::OAuth2::Client.new(app_id, app_secret, {
+                           site: 'https://api.notion.com',
+                           authorize_url: 'https://api.notion.com/v1/oauth/authorize',
+                           token_url: 'https://api.notion.com/v1/oauth/token',
+                           auth_scheme: :basic_auth
+                         })
+  end
+
+  private
+
+  def scope
+    ''
+  end
+end
diff --git a/app/controllers/dashboard_controller.rb b/app/controllers/dashboard_controller.rb
index a2cb466f1..6a4ce2461 100644
--- a/app/controllers/dashboard_controller.rb
+++ b/app/controllers/dashboard_controller.rb
@@ -15,7 +15,7 @@ class DashboardController < ActionController::Base
   private
 
   def ensure_html_format
-    head :not_acceptable unless request.format.html?
+    render json: { error: 'Please use API routes instead of dashboard routes for JSON requests' }, status: :not_acceptable if request.format.json?
   end
 
   def set_global_config
diff --git a/app/controllers/notion/callbacks_controller.rb b/app/controllers/notion/callbacks_controller.rb
new file mode 100644
index 000000000..94030fc8e
--- /dev/null
+++ b/app/controllers/notion/callbacks_controller.rb
@@ -0,0 +1,36 @@
+class Notion::CallbacksController < OauthCallbackController
+  include NotionConcern
+
+  private
+
+  def provider_name
+    'notion'
+  end
+
+  def oauth_client
+    notion_client
+  end
+
+  def handle_response
+    hook = account.hooks.new(
+      access_token: parsed_body['access_token'],
+      status: 'enabled',
+      app_id: 'notion',
+      settings: {
+        token_type: parsed_body['token_type'],
+        workspace_name: parsed_body['workspace_name'],
+        workspace_id: parsed_body['workspace_id'],
+        workspace_icon: parsed_body['workspace_icon'],
+        bot_id: parsed_body['bot_id'],
+        owner: parsed_body['owner']
+      }
+    )
+
+    hook.save!
+    redirect_to notion_redirect_uri
+  end
+
+  def notion_redirect_uri
+    "#{ENV.fetch('FRONTEND_URL', nil)}/app/accounts/#{account.id}/settings/integrations/notion"
+  end
+end
\ No newline at end of file
diff --git a/app/controllers/oauth_callback_controller.rb b/app/controllers/oauth_callback_controller.rb
index 9aa73956a..be0fa5008 100644
--- a/app/controllers/oauth_callback_controller.rb
+++ b/app/controllers/oauth_callback_controller.rb
@@ -6,7 +6,6 @@ class OauthCallbackController < ApplicationController
     )
 
     handle_response
-    ::Redis::Alfred.delete(cache_key)
   rescue StandardError => e
     ChatwootExceptionTracker.new(e).capture_exception
     redirect_to '/'
@@ -64,10 +63,6 @@ class OauthCallbackController < ApplicationController
     raise NotImplementedError
   end
 
-  def cache_key
-    "#{provider_name}::#{users_data['email'].downcase}"
-  end
-
   def create_channel_with_inbox
     ActiveRecord::Base.transaction do
       channel_email = Channel::Email.create!(email: users_data['email'], account: account)
@@ -86,12 +81,17 @@ class OauthCallbackController < ApplicationController
     decoded_token[0]
   end
 
-  def account_id
-    ::Redis::Alfred.get(cache_key)
+  def account_from_signed_id
+    raise ActionController::BadRequest, 'Missing state variable' if params[:state].blank?
+
+    account = GlobalID::Locator.locate_signed(params[:state])
+    raise 'Invalid or expired state' if account.nil?
+
+    account
   end
 
   def account
-    @account ||= Account.find(account_id)
+    @account ||= account_from_signed_id
   end
 
   # Fallback name, for when name field is missing from users_data
diff --git a/app/controllers/public/api/v1/portals/articles_controller.rb b/app/controllers/public/api/v1/portals/articles_controller.rb
index 32a147d34..e6cc2aa69 100644
--- a/app/controllers/public/api/v1/portals/articles_controller.rb
+++ b/app/controllers/public/api/v1/portals/articles_controller.rb
@@ -7,13 +7,19 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
 
   def index
     @articles = @portal.articles.published.includes(:category, :author)
+
+    @articles = @articles.where(locale: permitted_params[:locale]) if permitted_params[:locale].present?
+
     @articles_count = @articles.count
+
     search_articles
     order_by_sort_param
     limit_results
   end
 
-  def show; end
+  def show
+    @og_image_url = helpers.set_og_image_url(@portal.name, @article.title)
+  end
 
   def tracking_pixel
     @article = @portal.articles.find_by(slug: permitted_params[:article_slug])
diff --git a/app/controllers/public/api/v1/portals/categories_controller.rb b/app/controllers/public/api/v1/portals/categories_controller.rb
index c3a7b59e9..ebfcb310a 100644
--- a/app/controllers/public/api/v1/portals/categories_controller.rb
+++ b/app/controllers/public/api/v1/portals/categories_controller.rb
@@ -8,7 +8,9 @@ class Public::Api::V1::Portals::CategoriesController < Public::Api::V1::Portals:
     @categories = @portal.categories.order(position: :asc)
   end
 
-  def show; end
+  def show
+    @og_image_url = helpers.set_og_image_url(@portal.name, @category.name)
+  end
 
   private
 
diff --git a/app/controllers/public/api/v1/portals_controller.rb b/app/controllers/public/api/v1/portals_controller.rb
index e8fb867cb..df4552432 100644
--- a/app/controllers/public/api/v1/portals_controller.rb
+++ b/app/controllers/public/api/v1/portals_controller.rb
@@ -4,7 +4,9 @@ class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseControl
   before_action :redirect_to_portal_with_locale, only: [:show]
   layout 'portal'
 
-  def show; end
+  def show
+    @og_image_url = helpers.set_og_image_url('', @portal.header_text)
+  end
 
   def sitemap
     @help_center_url = @portal.custom_domain || ChatwootApp.help_center_root
diff --git a/app/controllers/super_admin/app_configs_controller.rb b/app/controllers/super_admin/app_configs_controller.rb
index 204bfc95b..771f9f28c 100644
--- a/app/controllers/super_admin/app_configs_controller.rb
+++ b/app/controllers/super_admin/app_configs_controller.rb
@@ -39,6 +39,7 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
       'email' => ['MAILER_INBOUND_EMAIL_DOMAIN'],
       'linear' => %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET],
       'slack' => %w[SLACK_CLIENT_ID SLACK_CLIENT_SECRET],
+      'notion' => %w[NOTION_CLIENT_ID NOTION_CLIENT_SECRET],
       'instagram' => %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT]
     }
 
diff --git a/app/controllers/twilio/callback_controller.rb b/app/controllers/twilio/callback_controller.rb
index ff16e9386..455828228 100644
--- a/app/controllers/twilio/callback_controller.rb
+++ b/app/controllers/twilio/callback_controller.rb
@@ -27,7 +27,10 @@ class Twilio::CallbackController < ApplicationController
       *Array.new(10) { |i| :"MediaUrl#{i}" },
       *Array.new(10) { |i| :"MediaContentType#{i}" },
       :MessagingServiceSid,
-      :NumMedia
+      :NumMedia,
+      :Latitude,
+      :Longitude,
+      :MessageType
     )
   end
 end
diff --git a/app/helpers/api/v2/accounts/reports_helper.rb b/app/helpers/api/v2/accounts/reports_helper.rb
index 22c51b6ef..23694d08d 100644
--- a/app/helpers/api/v2/accounts/reports_helper.rb
+++ b/app/helpers/api/v2/accounts/reports_helper.rb
@@ -36,9 +36,13 @@ module Api::V2::Accounts::ReportsHelper
   end
 
   def generate_labels_report
-    Current.account.labels.map do |label|
-      label_report = report_builder({ type: :label, id: label.id }).short_summary
-      [label.title] + generate_readable_report_metrics(label_report)
+    reports = V2::Reports::LabelSummaryBuilder.new(
+      account: Current.account,
+      params: build_params({})
+    ).build
+
+    reports.map do |report|
+      [report[:name]] + generate_readable_report_metrics(report)
     end
   end
 
diff --git a/app/helpers/message_format_helper.rb b/app/helpers/message_format_helper.rb
index 2c50fd609..8b271e3a3 100644
--- a/app/helpers/message_format_helper.rb
+++ b/app/helpers/message_format_helper.rb
@@ -1,9 +1,13 @@
 module MessageFormatHelper
-  include RegexHelper
-
   def transform_user_mention_content(message_content)
     # attachment message without content, message_content is nil
-    message_content.presence ? message_content.gsub(MENTION_REGEX, '\1') : ''
+    return '' unless message_content.presence
+
+    # Use CommonMarker to convert markdown to plain text for notifications
+    # This handles all markdown formatting (links, bold, italic, etc.) not just mentions
+    # Converts: [@👍 customer support](mention://team/1/%F0%9F%91%8D%20customer%20support)
+    # To: @👍 customer support
+    CommonMarker.render_doc(message_content).to_plaintext.strip
   end
 
   def render_message_content(message_content)
diff --git a/app/helpers/portal_helper.rb b/app/helpers/portal_helper.rb
index 2b1ab7b21..3ed303556 100644
--- a/app/helpers/portal_helper.rb
+++ b/app/helpers/portal_helper.rb
@@ -1,4 +1,21 @@
 module PortalHelper
+  def set_og_image_url(portal_name, title)
+    cdn_url = GlobalConfig.get('OG_IMAGE_CDN_URL')['OG_IMAGE_CDN_URL']
+    return if cdn_url.blank?
+
+    client_ref = GlobalConfig.get('OG_IMAGE_CLIENT_REF')['OG_IMAGE_CLIENT_REF']
+
+    uri = URI.parse(cdn_url)
+    uri.path = '/og'
+    uri.query = URI.encode_www_form(
+      clientRef: client_ref,
+      title: title,
+      portalName: portal_name
+    )
+
+    uri.to_s
+  end
+
   def generate_portal_bg_color(portal_color, theme)
     base_color = theme == 'dark' ? 'black' : 'white'
     "color-mix(in srgb, #{portal_color} 20%, #{base_color})"
diff --git a/app/javascript/dashboard/App.vue b/app/javascript/dashboard/App.vue
index e51958e9e..675f6ea67 100644
--- a/app/javascript/dashboard/App.vue
+++ b/app/javascript/dashboard/App.vue
@@ -1,6 +1,6 @@
 <script>
 import { mapGetters } from 'vuex';
-import AddAccountModal from '../dashboard/components/layout/sidebarComponents/AddAccountModal.vue';
+import AddAccountModal from './components/app/AddAccountModal.vue';
 import LoadingState from './components/widgets/LoadingState.vue';
 import NetworkNotification from './components/NetworkNotification.vue';
 import UpdateBanner from './components/app/UpdateBanner.vue';
diff --git a/app/javascript/dashboard/api/auth.js b/app/javascript/dashboard/api/auth.js
index 75e7e2953..a1b15ee79 100644
--- a/app/javascript/dashboard/api/auth.js
+++ b/app/javascript/dashboard/api/auth.js
@@ -38,13 +38,7 @@ export default {
     }
     return false;
   },
-  profileUpdate({
-    password,
-    password_confirmation,
-    displayName,
-    avatar,
-    ...profileAttributes
-  }) {
+  profileUpdate({ displayName, avatar, ...profileAttributes }) {
     const formData = new FormData();
     Object.keys(profileAttributes).forEach(key => {
       const hasValue = profileAttributes[key] === undefined;
@@ -53,16 +47,22 @@ export default {
       }
     });
     formData.append('profile[display_name]', displayName || '');
-    if (password && password_confirmation) {
-      formData.append('profile[password]', password);
-      formData.append('profile[password_confirmation]', password_confirmation);
-    }
     if (avatar) {
       formData.append('profile[avatar]', avatar);
     }
     return axios.put(endPoints('profileUpdate').url, formData);
   },
 
+  profilePasswordUpdate({ currentPassword, password, passwordConfirmation }) {
+    return axios.put(endPoints('profileUpdate').url, {
+      profile: {
+        current_password: currentPassword,
+        password,
+        password_confirmation: passwordConfirmation,
+      },
+    });
+  },
+
   updateUISettings({ uiSettings }) {
     return axios.put(endPoints('profileUpdate').url, {
       profile: { ui_settings: uiSettings },
diff --git a/app/javascript/dashboard/api/endPoints.js b/app/javascript/dashboard/api/endPoints.js
index 5409aac60..ecd3f0170 100644
--- a/app/javascript/dashboard/api/endPoints.js
+++ b/app/javascript/dashboard/api/endPoints.js
@@ -51,6 +51,7 @@ const endPoints = {
   resendConfirmation: {
     url: '/api/v1/profile/resend_confirmation',
   },
+
   resetAccessToken: {
     url: '/api/v1/profile/reset_access_token',
   },
diff --git a/app/javascript/dashboard/api/integrations/linear.js b/app/javascript/dashboard/api/integrations/linear.js
index 2ac0940aa..bb327b7e8 100644
--- a/app/javascript/dashboard/api/integrations/linear.js
+++ b/app/javascript/dashboard/api/integrations/linear.js
@@ -33,9 +33,11 @@ class LinearAPI extends ApiClient {
     );
   }
 
-  unlinkIssue(linkId) {
+  unlinkIssue(linkId, issueIdentifier, conversationId) {
     return axios.post(`${this.url}/unlink_issue`, {
       link_id: linkId,
+      issue_id: issueIdentifier,
+      conversation_id: conversationId,
     });
   }
 
diff --git a/app/javascript/dashboard/api/notion_auth.js b/app/javascript/dashboard/api/notion_auth.js
new file mode 100644
index 000000000..8a0027f9b
--- /dev/null
+++ b/app/javascript/dashboard/api/notion_auth.js
@@ -0,0 +1,14 @@
+/* global axios */
+import ApiClient from './ApiClient';
+
+class NotionOAuthClient extends ApiClient {
+  constructor() {
+    super('notion', { accountScoped: true });
+  }
+
+  generateAuthorization() {
+    return axios.post(`${this.url}/authorization`);
+  }
+}
+
+export default new NotionOAuthClient();
diff --git a/app/javascript/dashboard/api/specs/integrations/linear.spec.js b/app/javascript/dashboard/api/specs/integrations/linear.spec.js
index e4bf679a6..3f33e3ed9 100644
--- a/app/javascript/dashboard/api/specs/integrations/linear.spec.js
+++ b/app/javascript/dashboard/api/specs/integrations/linear.spec.js
@@ -91,6 +91,19 @@ describe('#linearAPI', () => {
         issueData
       );
     });
+
+    it('creates a valid request with conversation_id', () => {
+      const issueData = {
+        title: 'New Issue',
+        description: 'Issue description',
+        conversation_id: 123,
+      };
+      LinearAPIClient.createIssue(issueData);
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/create_issue',
+        issueData
+      );
+    });
   });
 
   describe('link_issue', () => {
@@ -120,6 +133,18 @@ describe('#linearAPI', () => {
         }
       );
     });
+
+    it('creates a valid request with title', () => {
+      LinearAPIClient.link_issue(1, 'ENG-123', 'Sample Issue');
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/link_issue',
+        {
+          issue_id: 'ENG-123',
+          conversation_id: 1,
+          title: 'Sample Issue',
+        }
+      );
+    });
   });
 
   describe('getLinkedIssue', () => {
@@ -164,12 +189,26 @@ describe('#linearAPI', () => {
       window.axios = originalAxios;
     });
 
-    it('creates a valid request', () => {
-      LinearAPIClient.unlinkIssue(1);
+    it('creates a valid request with link_id only', () => {
+      LinearAPIClient.unlinkIssue('link123');
       expect(axiosMock.post).toHaveBeenCalledWith(
         '/api/v1/integrations/linear/unlink_issue',
         {
-          link_id: 1,
+          link_id: 'link123',
+          issue_id: undefined,
+          conversation_id: undefined,
+        }
+      );
+    });
+
+    it('creates a valid request with all parameters', () => {
+      LinearAPIClient.unlinkIssue('link123', 'ENG-456', 789);
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/unlink_issue',
+        {
+          link_id: 'link123',
+          issue_id: 'ENG-456',
+          conversation_id: 789,
         }
       );
     });
diff --git a/app/javascript/dashboard/api/summaryReports.js b/app/javascript/dashboard/api/summaryReports.js
index f772ef86f..fad26bf6f 100644
--- a/app/javascript/dashboard/api/summaryReports.js
+++ b/app/javascript/dashboard/api/summaryReports.js
@@ -35,6 +35,16 @@ class SummaryReportsAPI extends ApiClient {
       },
     });
   }
+
+  getLabelReports({ since, until, businessHours } = {}) {
+    return axios.get(`${this.url}/label`, {
+      params: {
+        since,
+        until,
+        business_hours: businessHours,
+      },
+    });
+  }
 }
 
 export default new SummaryReportsAPI();
diff --git a/app/javascript/dashboard/assets/scss/_animations.scss b/app/javascript/dashboard/assets/scss/_animations.scss
deleted file mode 100644
index da162951b..000000000
--- a/app/javascript/dashboard/assets/scss/_animations.scss
+++ /dev/null
@@ -1,101 +0,0 @@
-.slide-fade-enter-active {
-  transition: all 0.3s var(--ease-in-cubic);
-}
-
-.slide-fade-leave-active {
-  transition: all 0.3s var(--ease-out-cubic);
-}
-
-.slide-fade-enter,
-.slide-fade-leave-to {
-  opacity: 0;
-  transform: translateX(10px);
-}
-
-.slide-fade-enter {
-  transform: translateX($space-micro);
-}
-
-.slide-fade-leave-to {
-  transform: translateX($space-medium);
-}
-
-.conversations-list-enter-active,
-.conversations-list-leave-active {
-  transition: all 0.25s var(--ease-out-cubic);
-}
-
-.conversations-list-enter,
-.conversations-list-leave-to {
-  opacity: 0;
-  transform: translateX($space-medium);
-}
-
-.slide-up-enter-active {
-  transition: all 0.3s var(--ease-in-cubic);
-}
-
-.slide-up-leave-active {
-  transition: all 0.3s var(--ease-out-cubic);
-}
-
-.slide-up-enter,
-.slide-up-leave-to {
-  opacity: 0;
-  transform: translateY(-$space-medium);
-}
-
-.menu-slide-enter-active,
-.menu-slide-leave-active {
-  transform: translateY(0);
-  transition:
-    transform 0.25s var(--ease-in-cubic),
-    opacity 0.15s var(--ease-in-cubic);
-}
-
-.menu-slide-enter,
-.menu-slide-leave-to {
-  opacity: 0;
-  transform: translateY($space-small);
-}
-
-.toast-fade-enter-active {
-  transition: all 0.3s var(--ease-in-sine);
-}
-
-.toast-fade-leave-active {
-  transition: all 0.1s var(--ease-out-sine);
-}
-
-.toast-fade-enter,
-.toast-fade-leave-to {
-  opacity: 0;
-  transform: translateY(-$space-small);
-}
-
-.modal-fade-enter-active {
-  transition: all 0.3s var(--ease-in-sine);
-}
-
-.modal-fade-leave-active {
-  transition: all 0.1s var(--ease-out-sine);
-}
-
-.modal-fade-enter,
-.modal-fade-leave-to {
-  opacity: 0;
-}
-
-.network-notification-fade-enter-active {
-  transition: all 0.1s var(--ease-in-sine);
-}
-
-.network-notification-fade-leave-active {
-  transition: all 0.1s var(--ease-out-sine);
-}
-
-.network-notification-fade-enter,
-.network-notification-fade-leave-to {
-  opacity: 0;
-  transform: translateY(-$space-small);
-}
diff --git a/app/javascript/dashboard/assets/scss/widgets/_base.scss b/app/javascript/dashboard/assets/scss/_base.scss
similarity index 98%
rename from app/javascript/dashboard/assets/scss/widgets/_base.scss
rename to app/javascript/dashboard/assets/scss/_base.scss
index afaaf91c8..14ae2a9d4 100644
--- a/app/javascript/dashboard/assets/scss/widgets/_base.scss
+++ b/app/javascript/dashboard/assets/scss/_base.scss
@@ -201,3 +201,8 @@ code {
     }
   }
 }
+
+// Table
+table {
+  @apply border-spacing-0 text-sm w-full;
+}
diff --git a/app/javascript/dashboard/assets/scss/_formulate.scss b/app/javascript/dashboard/assets/scss/_formulate.scss
deleted file mode 100644
index 37690a8de..000000000
--- a/app/javascript/dashboard/assets/scss/_formulate.scss
+++ /dev/null
@@ -1,38 +0,0 @@
-@import 'dashboard/assets/scss/variables';
-
-.formulate-input {
-  .formulate-input-errors {
-    list-style-type: none;
-    margin: 0;
-    padding: 0;
-  }
-
-  .formulate-input-error {
-    color: var(--r-400);
-    display: block;
-    font-size: var(--font-size-small);
-    font-weight: $font-weight-normal;
-    margin-bottom: $space-one;
-    width: 100%;
-  }
-}
-
-.integration-hooks {
-  .formulate-input[data-type='checkbox'] {
-    .formulate-input-wrapper {
-      @apply flex;
-
-      .formulate-input-element {
-        @apply pr-2;
-
-        input {
-          @apply mb-0;
-        }
-      }
-    }
-
-    .formulate-input-element-decorator {
-      @apply hidden;
-    }
-  }
-}
diff --git a/app/javascript/dashboard/assets/scss/_helper-classes.scss b/app/javascript/dashboard/assets/scss/_helper-classes.scss
deleted file mode 100644
index 229606254..000000000
--- a/app/javascript/dashboard/assets/scss/_helper-classes.scss
+++ /dev/null
@@ -1,21 +0,0 @@
-// loader class
-.spinner {
-  @include color-spinner();
-  @apply inline-block h-6 py-0 px-6 relative align-middle w-6;
-
-  &.message {
-    @apply bg-white dark:bg-slate-800 rounded-full left-0 my-3 mx-auto p-4 top-0;
-
-    &::before {
-      @apply -ml-3 -mt-3;
-    }
-  }
-
-  &.small {
-    @apply h-4 w-4;
-
-    &::before {
-      @apply h-4 -mt-2 w-4;
-    }
-  }
-}
diff --git a/app/javascript/dashboard/assets/scss/_layout.scss b/app/javascript/dashboard/assets/scss/_layout.scss
deleted file mode 100644
index 825b1e2bc..000000000
--- a/app/javascript/dashboard/assets/scss/_layout.scss
+++ /dev/null
@@ -1,48 +0,0 @@
-// scss-lint:disable SpaceAfterPropertyColon
-@import 'shared/assets/fonts/inter';
-
-// Inter,
-html,
-body {
-  font-family:
-    'Inter',
-    -apple-system,
-    system-ui,
-    BlinkMacSystemFont,
-    'Segoe UI',
-    Roboto,
-    'Helvetica Neue',
-    Tahoma,
-    Arial,
-    sans-serif !important;
-  -moz-osx-font-smoothing: grayscale;
-  -webkit-font-smoothing: antialiased;
-  height: 100%;
-  margin: 0;
-  padding: 0;
-  width: 100%;
-}
-
-.app-wrapper {
-  @apply h-screen flex-grow-0 min-h-0 w-full;
-
-  .button--fixed-top {
-    @apply fixed ltr:right-2 rtl:left-2 top-2 flex flex-row;
-  }
-}
-
-.banner + .app-wrapper {
-  // Reduce the height of the dashboard to make room for the banner.
-  // And causing the top right green-action button to be pushed down when scrolling.
-  @apply h-[calc(100%-48px)];
-
-  .button--fixed-top {
-    @apply top-14;
-  }
-
-  .off-canvas-content {
-    .button--fixed-top {
-      @apply top-2;
-    }
-  }
-}
diff --git a/app/javascript/dashboard/assets/scss/_mixins.scss b/app/javascript/dashboard/assets/scss/_mixins.scss
deleted file mode 100644
index fc742d24f..000000000
--- a/app/javascript/dashboard/assets/scss/_mixins.scss
+++ /dev/null
@@ -1,101 +0,0 @@
-@import 'dashboard/assets/scss/variables';
-
-$spinner-before-border-color: rgba(255, 255, 255, 0.7);
-
-// input form
-@mixin ghost-input() {
-  box-shadow: none;
-  border-color: transparent;
-
-  &:active,
-  &:hover,
-  &:focus {
-    border-color: transparent;
-    box-shadow: none;
-  }
-}
-
-@mixin color-spinner() {
-  @keyframes spinner {
-    to {
-      transform: rotate(360deg);
-    }
-  }
-
-  &::before {
-    animation: spinner .9s linear infinite;
-    border: 2px solid $spinner-before-border-color;
-    border-radius: 50%;
-    border-top-color: lighten($color-woot, 10%);
-    box-sizing: border-box;
-    content: '';
-    height: $space-medium;
-    left: 50%;
-    margin-left: -$space-one;
-    margin-top: -$space-one;
-    position: absolute;
-    top: 50%;
-    width: $space-medium;
-  }
-}
-
-// --------------------------------------------------------
-// arrows
-// --------------------------------------------------------
-// $direction: top, left, right, bottom, top-left, top-right, bottom-left, bottom-right
-// $color: hex, rgb or rbga
-// $size: px or em
-// @example
-// .element{
-//     @include arrow(top, #000, 50px);
-// }
-@mixin arrow($direction, $color, $size) {
-  display: block;
-  height: 0;
-  width: 0;
-  content: '';
-
-  @if $direction == 'top' {
-    border-bottom: $size solid $color;
-    border-left: $size solid transparent;
-    border-right: $size solid transparent;
-  }
-
-  @else if $direction == 'right' {
-    border-bottom: $size solid transparent;
-    border-left: $size solid $color;
-    border-top: $size solid transparent;
-  }
-
-  @else if $direction == 'bottom' {
-    border-left: $size solid transparent;
-    border-right: $size solid transparent;
-    border-top: $size solid $color;
-  }
-
-  @else if $direction == 'left' {
-    border-bottom: $size solid transparent;
-    border-right: $size solid $color;
-    border-top: $size solid transparent;
-  }
-
-  @else if $direction == 'top-left' {
-    border-right: $size solid transparent;
-    border-top: $size solid $color;
-  }
-
-  @else if $direction == 'top-right' {
-    border-left: $size solid transparent;
-    border-top: $size solid $color;
-  }
-
-  @else if $direction == 'bottom-left' {
-    border-bottom: $size solid $color;
-    border-right: $size solid transparent;
-  }
-
-  @else if $direction == 'bottom-right' {
-    border-bottom: $size solid $color;
-    border-left: $size solid transparent;
-  }
-}
diff --git a/app/javascript/dashboard/assets/scss/_rtl.scss b/app/javascript/dashboard/assets/scss/_rtl.scss
deleted file mode 100644
index 4f5f4b843..000000000
--- a/app/javascript/dashboard/assets/scss/_rtl.scss
+++ /dev/null
@@ -1,204 +0,0 @@
-.app-rtl--wrapper {
-  direction: rtl;
-
-  // Woot Tabs
-  .tabs-title {
-    &:first-child {
-      margin-left: var(--space-small);
-      margin-right: unset;
-    }
-
-    &:last-child {
-      margin-left: unset;
-      margin-right: var(--space-small);
-    }
-  }
-
-  // woot tables
-  table,
-  thead,
-  th {
-    text-align: right;
-  }
-
-  // Table footer
-  .footer {
-    .page-meta {
-      direction: initial;
-    }
-  }
-
-  // Wizard box
-  .wizard-box {
-    direction: initial;
-  }
-
-  // Conversation details
-  .conversation-details-wrap {
-    .conversation-panel {
-      // Message text
-      .text-content {
-        p {
-          unicode-bidi: plaintext;
-        }
-
-        ul {
-          padding-left: unset;
-          padding-right: var(--space-two);
-        }
-
-        li {
-          text-align: right;
-        }
-      }
-
-      // Message items and actions
-      li {
-        &.right {
-          .sender--info {
-            padding: var(--space-small) var(--space-smaller)
-              var(--space-smaller) 0;
-          }
-
-          .context-menu-wrap {
-            margin-left: 0;
-            margin-right: auto;
-          }
-        }
-      }
-    }
-
-    // Conversation footer
-    .conversation-footer {
-      .preview-item {
-        direction: initial;
-      }
-    }
-
-    // Custom attributes section in conversation sidebar
-    .conversation-sidebar-wrap .checkbox-wrap {
-      .checkbox {
-        margin-left: var(--space-small);
-      }
-    }
-  }
-
-  // Conversation list
-  .conversations-list-wrap {
-    border-right: 0;
-
-    .conversation {
-      .conversation--meta {
-        left: $space-normal;
-        right: unset;
-
-        .unread {
-          margin-left: unset;
-          margin-right: auto;
-        }
-      }
-
-      .assignee-label {
-        margin-left: 0;
-        margin-right: var(--space-one);
-      }
-
-      .show-more--button {
-        margin: unset;
-        transform: rotate(180deg);
-      }
-    }
-
-    // Basic filter dropdown
-    .basic-filter {
-      left: 0;
-      right: unset;
-    }
-
-    // Bulk actions
-    .bulk-action__container {
-      .triangle {
-        left: var(--triangle-position);
-        right: unset;
-      }
-
-      .bulk-action__agents {
-        left: var(--space-small);
-        right: unset;
-      }
-
-      .labels-container {
-        left: var(--space-small);
-        right: unset;
-
-        .label-checkbox {
-          margin: 0 0 0 var(--space-one);
-        }
-      }
-
-      .actions-container {
-        left: var(--space-small);
-        right: unset;
-      }
-
-      .bulk-action__teams {
-        left: var(--space-small);
-        right: unset;
-      }
-    }
-  }
-
-  // Contact notes
-  .card.note-wrap {
-    .time-stamp {
-      unicode-bidi: plaintext;
-    }
-  }
-
-  // Toggle switch
-  .toggle-button {
-    &.small {
-      span {
-        &.active {
-          transform: translate(var(--space-minus-small), var(--space-zero));
-        }
-      }
-    }
-
-    span {
-      --minus-space-one-point-five: -0.9375rem;
-
-      &.active {
-        transform: translate(
-          var(--minus-space-one-point-five),
-          var(--space-zero)
-        );
-      }
-    }
-  }
-
-  // Modal
-  .modal-container {
-    text-align: right;
-
-    .modal-footer {
-      button {
-        margin-left: 0;
-        margin-right: var(--space-small);
-      }
-    }
-  }
-
-  // Other changes
-  .colorpicker--chrome {
-    direction: initial;
-  }
-
-  .mention--box {
-    direction: initial;
-  }
-
-  .contact--form .input-group {
-    direction: initial;
-  }
-}
diff --git a/app/javascript/dashboard/assets/scss/_variables.scss b/app/javascript/dashboard/assets/scss/_variables.scss
deleted file mode 100644
index 063c6383b..000000000
--- a/app/javascript/dashboard/assets/scss/_variables.scss
+++ /dev/null
@@ -1,97 +0,0 @@
-// Font sizes
-$font-size-nano: 0.5rem;
-$font-size-micro: 0.675rem;
-$font-size-mini: 0.75rem;
-$font-size-small: 0.875rem;
-$font-size-default: 1rem;
-$font-size-medium: 1.125rem;
-$font-size-large: 1.375rem;
-$font-size-big: 1.5rem;
-$font-size-bigger: 1.75rem;
-$font-size-mega: 2.125rem;
-$font-size-giga: 2.5rem;
-
-// spaces
-$zero: 0;
-$space-micro: 0.125rem;
-$space-smaller: 0.25rem;
-$space-small: 0.5rem;
-$space-one: 0.675rem;
-$space-slab: 0.75rem;
-$space-normal: 1rem;
-$space-two: 1.25rem;
-$space-medium: 1.5rem;
-$space-large: 2rem;
-$space-larger: 3rem;
-$space-jumbo: 4rem;
-$space-mega: 6.25rem;
-
-// font-weight
-$font-weight-feather: 100;
-$font-weight-light: 300;
-$font-weight-normal: 400;
-$font-weight-medium: 500;
-$font-weight-bold: 600;
-$font-weight-black: 700;
-
-//Navbar
-$nav-bar-width: 14.375rem;
-$header-height: 3.5rem;
-
-$woot-logo-padding: $space-large $space-two;
-
-// Colors
-$color-woot: #1f93ff;
-$color-gray: #6e6f73;
-$color-light-gray: #999a9b;
-
-$color-border: var(--s-75);
-$color-border-light: var(--s-50);
-$color-border-dark: var(--s-100);
-
-$color-background: var(--s-50);
-$color-background-light: var(--s-25);
-
-$color-white: #fff;
-$color-body: #3c4858;
-$color-heading: #1f2d3d;
-$color-extra-light-blue: #f5f7f9;
-
-$primary-color: $color-woot;
-$secondary-color: #5d7592;
-$success-color: #44ce4b;
-$warning-color: #ffc532;
-$alert-color: #ff382d;
-
-$masked-bg: rgba(0, 0, 0, .4);
-
-// Color-palettes
-
-$color-primary-light: #c7e3ff;
-$color-primary-dark: darken($color-woot, 20%);
-
-// Thumbnail
-$thumbnail-radius: 2.5rem;
-
-// chat-header
-$conv-header-height: 2.5rem;
-
-// Inbox List
-
-$inbox-thumb-size: 3rem;
-
-
-// Snackbar default
-$woot-snackbar-bg: #323232;
-$woot-snackbar-button: #ffeb3b;
-
-$swift-ease-out-duration: .4s !default;
-$swift-ease-out-function: cubic-bezier(0.37, 0, 0.63, 1) !default;
-$swift-ease-out: all $swift-ease-out-duration $swift-ease-out-function !default;
-
-// Transitions
-$transition-ease-in: all 0.250s ease-in;
-
-:root {
-  --dashboard-app-tabs-height: 2.4375rem;
-}
diff --git a/app/javascript/dashboard/assets/scss/_woot.scss b/app/javascript/dashboard/assets/scss/_woot.scss
index 622eb4085..66416c64c 100644
--- a/app/javascript/dashboard/assets/scss/_woot.scss
+++ b/app/javascript/dashboard/assets/scss/_woot.scss
@@ -1,3 +1,4 @@
+// scss-lint:disable SpaceAfterPropertyColon
 @import 'tailwindcss/base';
 @import 'tailwindcss/components';
 @import 'tailwindcss/utilities';
@@ -8,54 +9,66 @@
 // Next Colors
 @import 'next-colors';
 
-@import 'shared/assets/stylesheets/animations';
-@import 'shared/assets/stylesheets/colors';
-@import 'shared/assets/stylesheets/spacing';
-@import 'shared/assets/stylesheets/font-size';
-@import 'shared/assets/stylesheets/font-weights';
-@import 'shared/assets/stylesheets/shadows';
-@import 'shared/assets/stylesheets/border-radius';
-@import 'shared/assets/stylesheets/z-index';
-
-@import 'variables';
-
-@import 'mixins';
-@import 'helper-classes';
-@import 'formulate';
-@import 'date-picker';
-
-@import 'layout';
-@import 'animations';
-@import 'rtl';
-
-@import 'widgets/base';
-@import 'widgets/conversation-view';
-@import 'widgets/tabs';
-@import 'widgets/woot-tables';
+// Base styles for elements
+@import 'base';
 
+// Plugins
 @import 'plugins/multiselect';
-@import 'plugins/dropdown';
+@import 'plugins/date-picker';
+
+html,
+body {
+  font-family:
+    'Inter',
+    -apple-system,
+    system-ui,
+    BlinkMacSystemFont,
+    'Segoe UI',
+    Roboto,
+    'Helvetica Neue',
+    Tahoma,
+    Arial,
+    sans-serif !important;
+  -moz-osx-font-smoothing: grayscale;
+  -webkit-font-smoothing: antialiased;
+  height: 100%;
+  margin: 0;
+  padding: 0;
+  width: 100%;
+}
+
+.app-wrapper {
+  @apply h-screen flex-grow-0 min-h-0 w-full;
+
+  .button--fixed-top {
+    @apply fixed ltr:right-2 rtl:left-2 top-2 flex flex-row;
+  }
+}
+
+.banner + .app-wrapper {
+  // Reduce the height of the dashboard to make room for the banner.
+  // And causing the top right green-action button to be pushed down when scrolling.
+  @apply h-[calc(100%-48px)];
+
+  .button--fixed-top {
+    @apply top-14;
+  }
+
+  .off-canvas-content {
+    .button--fixed-top {
+      @apply top-2;
+    }
+  }
+}
 
 .tooltip {
-  @apply bg-slate-900 text-white py-1 px-2 z-40 text-xs rounded-md dark:bg-slate-200 dark:text-slate-900 max-w-96;
+  @apply bg-n-solid-2 text-n-slate-12 py-1 px-2 z-40 text-xs rounded-md max-w-96;
 }
 
 #app {
   @apply h-full w-full;
 }
 
-.hide {
-  @apply hidden;
-}
-
-.n-blue-border {
-  @apply border-n-blue-border;
-}
-
-.n-blue-text {
-  @apply text-n-blue-text;
-}
-
 .custom-dashed-border {
   background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='100%25' height='100%25'%3E%3Crect x='0' y='0' width='100%25' height='100%25' fill='none' rx='16' ry='16' stroke='%23E2E3E7' stroke-width='2' stroke-dasharray='6, 8' stroke-dashoffset='0' stroke-linecap='round'/%3E%3C/svg%3E");
   background-position: center;
@@ -67,351 +80,6 @@
   background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='100%25' height='100%25'%3E%3Crect x='0' y='0' width='100%25' height='100%25' fill='none' rx='16' ry='16' stroke='%23343434' stroke-width='2' stroke-dasharray='6, 8' stroke-dashoffset='0' stroke-linecap='round'/%3E%3C/svg%3E");
 }
 
-// scss-lint:disable PropertySortOrder
-@layer base {
-  :root {
-    --color-amber-25: 254 253 251;
-    --color-amber-50: 255 249 237;
-    --color-amber-75: 255 243 208;
-    --color-amber-100: 255 236 183;
-    --color-amber-200: 255 224 161;
-    --color-amber-300: 245 208 140;
-    --color-amber-400: 228 187 120;
-    --color-amber-500: 214 163 92;
-    --color-amber-600: 214 163 92;
-    --color-amber-700: 255 186 26;
-    --color-amber-800: 145 89 48;
-    --color-amber-900: 79 52 34;
-
-    --color-ash-100: 235 235 239;
-    --color-ash-200: 228 228 233;
-    --color-ash-25: 252 252 253;
-    --color-ash-300: 221 221 227;
-    --color-ash-400: 211 212 219;
-    --color-ash-50: 249 249 251;
-    --color-ash-500: 185 187 198;
-    --color-ash-600: 139 141 152;
-    --color-ash-700: 126 128 138;
-    --color-ash-75: 242 242 245;
-    --color-ash-800: 96 100 108;
-    --color-ash-900: 28 32 36;
-
-    --color-primary-25: 251 253 255;
-    --color-primary-50: 245 249 255;
-    --color-primary-75: 233 243 255;
-    --color-primary-100: 218 236 255;
-    --color-primary-200: 201 226 255;
-    --color-primary-300: 181 213 255;
-    --color-primary-400: 155 195 252;
-    --color-primary-500: 117 171 247;
-    --color-primary-600: 39 129 246;
-    --color-primary-700: 16 115 233;
-    --color-primary-800: 8 109 224;
-    --color-primary-900: 11 50 101;
-
-    --color-ruby-100: 255 220 225;
-    --color-ruby-200: 255 206 214;
-    --color-ruby-25: 255 252 253;
-    --color-ruby-300: 248 191 200;
-    --color-ruby-400: 239 172 184;
-    --color-ruby-50: 255 247 248;
-    --color-ruby-500: 229 146 163;
-    --color-ruby-600: 229 70 102;
-    --color-ruby-700: 220 59 93;
-    --color-ruby-75: 254 234 237;
-    --color-ruby-800: 202 36 77;
-    --color-ruby-900: 100 23 43;
-
-    --color-teal-100: 224 248 243;
-    --color-teal-200: 204 243 234;
-    --color-teal-25: 250 254 253;
-    --color-teal-300: 184 234 224;
-    --color-teal-400: 161 222 210;
-    --color-teal-50: 243 251 249;
-    --color-teal-500: 83 185 171;
-    --color-teal-600: 18 165 148;
-    --color-teal-700: 13 155 138;
-    --color-teal-75: 236 249 255;
-    --color-teal-800: 0 133 115;
-    --color-teal-900: 13 61 56;
-
-    --color-green-25: 251 254 252;
-    --color-green-50: 244 251 246;
-    --color-green-75: 230 246 235;
-    --color-green-100: 214 241 223;
-    --color-green-200: 196 232 209;
-    --color-green-300: 173 221 192;
-    --color-green-400: 142 206 170;
-    --color-green-500: 91 185 139;
-    --color-green-600: 48 164 108;
-    --color-green-700: 43 154 102;
-    --color-green-800: 33 131 88;
-    --color-green-900: 25 59 45;
-
-    --color-mint-25: 249 254 253;
-    --color-mint-50: 242 251 249;
-    --color-mint-75: 221 249 242;
-    --color-mint-100: 200 244 233;
-    --color-mint-200: 179 236 222;
-    --color-mint-300: 156 224 208;
-    --color-mint-400: 126 207 189;
-    --color-mint-500: 76 187 165;
-    --color-mint-600: 134 234 212;
-    --color-mint-700: 125 224 203;
-    --color-mint-800: 2 120 100;
-    --color-mint-900: 22 67 60;
-
-    --color-sky-25: 249 254 255;
-    --color-sky-50: 241 250 253;
-    --color-sky-75: 225 246 253;
-    --color-sky-100: 209 240 250;
-    --color-sky-200: 190 231 245;
-    --color-sky-300: 169 218 237;
-    --color-sky-400: 141 202 227;
-    --color-sky-500: 96 179 215;
-    --color-sky-600: 124 226 254;
-    --color-sky-700: 116 218 248;
-    --color-sky-800: 0 116 158;
-    --color-sky-900: 29 62 86;
-
-    --color-indigo-25: 253 253 254;
-    --color-indigo-50: 247 249 255;
-    --color-indigo-75: 237 242 254;
-    --color-indigo-100: 225 233 255;
-    --color-indigo-200: 210 222 255;
-    --color-indigo-300: 193 208 255;
-    --color-indigo-400: 171 189 249;
-    --color-indigo-500: 141 164 239;
-    --color-indigo-600: 62 99 221;
-    --color-indigo-700: 51 88 212;
-    --color-indigo-800: 58 91 199;
-    --color-indigo-900: 31 45 92;
-
-    --color-iris-25: 253 253 255;
-    --color-iris-50: 248 248 255;
-    --color-iris-75: 240 241 254;
-    --color-iris-100: 230 231 255;
-    --color-iris-200: 218 220 255;
-    --color-iris-300: 203 205 255;
-    --color-iris-400: 184 186 248;
-    --color-iris-500: 155 158 240;
-    --color-iris-600: 91 91 214;
-    --color-iris-700: 81 81 205;
-    --color-iris-800: 87 83 198;
-    --color-iris-900: 39 41 98;
-
-    --color-violet-25: 253 252 254;
-    --color-violet-50: 250 248 255;
-    --color-violet-75: 244 240 254;
-    --color-violet-100: 235 228 255;
-    --color-violet-200: 225 217 255;
-    --color-violet-300: 212 202 254;
-    --color-violet-400: 194 181 245;
-    --color-violet-500: 170 153 236;
-    --color-violet-600: 110 86 207;
-    --color-violet-700: 101 77 196;
-    --color-violet-800: 101 80 185;
-    --color-violet-900: 47 38 95;
-
-    --color-pink-25: 255 252 254;
-    --color-pink-50: 254 247 251;
-    --color-pink-75: 254 233 245;
-    --color-pink-100: 251 220 239;
-    --color-pink-200: 246 206 231;
-    --color-pink-300: 239 191 221;
-    --color-pink-400: 231 172 208;
-    --color-pink-500: 221 147 194;
-    --color-pink-600: 214 64 159;
-    --color-pink-700: 207 56 151;
-    --color-pink-800: 194 41 138;
-    --color-pink-900: 101 18 73;
-
-    --color-orange-25: 254 252 251;
-    --color-orange-50: 255 247 237;
-    --color-orange-75: 255 239 214;
-    --color-orange-100: 255 223 181;
-    --color-orange-200: 255 209 154;
-    --color-orange-300: 255 193 130;
-    --color-orange-400: 245 174 115;
-    --color-orange-500: 236 148 85;
-    --color-orange-600: 247 107 21;
-    --color-orange-700: 239 95 0;
-    --color-orange-800: 204 78 0;
-    --color-orange-900: 88 45 29;
-  }
-
-  // scss-lint:disable QualifyingElement
-  body.dark {
-    --color-amber-25: 31 19 0;
-    --color-amber-50: 37 24 4;
-    --color-amber-75: 48 32 11;
-    --color-amber-100: 57 39 15;
-    --color-amber-200: 67 46 18;
-    --color-amber-300: 83 57 22;
-    --color-amber-400: 111 77 29;
-    --color-amber-500: 169 118 42;
-    --color-amber-600: 169 118 42;
-    --color-amber-700: 255 203 71;
-    --color-amber-800: 255 204 77;
-    --color-amber-900: 255 231 179;
-
-    --color-ash-100: 46 48 53;
-    --color-ash-200: 53 55 60;
-    --color-ash-25: 24 24 26;
-    --color-ash-300: 60 63 68;
-    --color-ash-400: 70 75 80;
-    --color-ash-50: 27 27 31;
-    --color-ash-500: 90 97 101;
-    --color-ash-600: 105 110 119;
-    --color-ash-700: 120 127 133;
-    --color-ash-75: 39 40 45;
-    --color-ash-800: 173 177 184;
-    --color-ash-900: 237 238 240;
-
-    --color-primary-25: 10 17 28;
-    --color-primary-50: 15 24 38;
-    --color-primary-75: 15 39 72;
-    --color-primary-100: 10 49 99;
-    --color-primary-200: 18 61 117;
-    --color-primary-300: 29 74 134;
-    --color-primary-400: 40 89 156;
-    --color-primary-500: 48 106 186;
-    --color-primary-600: 39 129 246;
-    --color-primary-700: 21 116 231;
-    --color-primary-800: 126 182 255;
-    --color-primary-900: 205 227 255;
-
-    --color-ruby-100: 78 19 37;
-    --color-ruby-200: 94 26 46;
-    --color-ruby-25: 25 17 19;
-    --color-ruby-300: 111 37 57;
-    --color-ruby-400: 136 52 71;
-    --color-ruby-50: 30 21 23;
-    --color-ruby-500: 179 68 90;
-    --color-ruby-600: 229 70 102;
-    --color-ruby-700: 236 90 114;
-    --color-ruby-75: 58 20 30;
-    --color-ruby-800: 255 148 157;
-    --color-ruby-900: 254 210 225;
-
-    --color-teal-100: 2 59 55;
-    --color-teal-200: 8 72 67;
-    --color-teal-25: 13 21 20;
-    --color-teal-300: 28 105 97;
-    --color-teal-400: 28 105 97;
-    --color-teal-50: 17 28 27;
-    --color-teal-500: 32 126 115;
-    --color-teal-600: 41 163 131;
-    --color-teal-700: 14 179 158;
-    --color-teal-75: 13 45 42;
-    --color-teal-800: 11 216 182;
-    --color-teal-900: 173 240 221;
-
-    --color-green-25: 14 21 18;
-    --color-green-50: 18 27 23;
-    --color-green-75: 19 45 33;
-    --color-green-100: 17 59 41;
-    --color-green-200: 23 73 51;
-    --color-green-300: 32 87 62;
-    --color-green-400: 40 104 74;
-    --color-green-500: 47 124 87;
-    --color-green-600: 48 164 108;
-    --color-green-700: 51 176 116;
-    --color-green-800: 61 214 140;
-    --color-green-900: 177 241 203;
-
-    --color-mint-25: 14 21 21;
-    --color-mint-50: 15 27 27;
-    --color-mint-75: 9 44 43;
-    --color-mint-100: 0 58 56;
-    --color-mint-200: 0 71 68;
-    --color-mint-300: 16 86 80;
-    --color-mint-400: 30 104 95;
-    --color-mint-500: 39 127 112;
-    --color-mint-600: 134 234 212;
-    --color-mint-700: 168 245 229;
-    --color-mint-800: 88 213 186;
-    --color-mint-900: 196 245 225;
-
-    --color-sky-25: 14 21 21;
-    --color-sky-50: 15 27 27;
-    --color-sky-75: 9 44 43;
-    --color-sky-100: 0 58 56;
-    --color-sky-200: 0 71 68;
-    --color-sky-300: 16 86 80;
-    --color-sky-400: 30 104 95;
-    --color-sky-500: 39 127 112;
-    --color-sky-600: 134 234 212;
-    --color-sky-700: 168 245 229;
-    --color-sky-800: 88 213 186;
-    --color-sky-900: 196 245 225;
-
-    --color-indigo-25: 17 19 31;
-    --color-indigo-50: 20 23 38;
-    --color-indigo-75: 24 36 73;
-    --color-indigo-100: 29 46 98;
-    --color-indigo-200: 37 57 116;
-    --color-indigo-300: 48 67 132;
-    --color-indigo-400: 58 79 151;
-    --color-indigo-500: 67 93 177;
-    --color-indigo-600: 62 99 221;
-    --color-indigo-700: 84 114 228;
-    --color-indigo-800: 158 177 255;
-    --color-indigo-900: 214 225 255;
-
-    --color-iris-25: 19 19 30;
-    --color-iris-50: 23 22 37;
-    --color-iris-75: 32 34 72;
-    --color-iris-100: 38 42 101;
-    --color-iris-200: 48 51 116;
-    --color-iris-300: 61 62 130;
-    --color-iris-400: 74 74 149;
-    --color-iris-500: 89 88 177;
-    --color-iris-600: 91 91 214;
-    --color-iris-700: 110 106 222;
-    --color-iris-800: 177 169 255;
-    --color-iris-900: 224 223 254;
-
-    --color-violet-25: 20 18 31;
-    --color-violet-50: 27 21 37;
-    --color-violet-75: 41 31 67;
-    --color-violet-100: 51 37 91;
-    --color-violet-200: 60 46 105;
-    --color-violet-300: 71 56 118;
-    --color-violet-400: 86 70 139;
-    --color-violet-500: 105 88 173;
-    --color-violet-600: 110 86 207;
-    --color-violet-700: 125 102 217;
-    --color-violet-800: 186 167 255;
-    --color-violet-900: 226 221 254;
-
-    --color-pink-25: 25 17 23;
-    --color-pink-50: 33 18 29;
-    --color-pink-75: 55 23 47;
-    --color-pink-100: 75 20 61;
-    --color-pink-200: 89 28 71;
-    --color-pink-300: 105 41 85;
-    --color-pink-400: 131 56 105;
-    --color-pink-500: 168 72 133;
-    --color-pink-600: 214 64 159;
-    --color-pink-700: 222 81 168;
-    --color-pink-800: 255 141 204;
-    --color-pink-900: 253 209 234;
-    --color-orange-25: 23 18 14;
-    --color-orange-50: 30 22 15;
-    --color-orange-75: 51 30 11;
-    --color-orange-100: 70 33 0;
-    --color-orange-200: 86 40 0;
-    --color-orange-300: 102 53 12;
-    --color-orange-400: 126 69 29;
-    --color-orange-500: 163 88 41;
-    --color-orange-600: 247 107 21;
-    --color-orange-700: 255 128 31;
-    --color-orange-800: 255 160 87;
-    --color-orange-900: 255 224 194;
-  }
-}
-
 @layer utilities {
   /* Hide scrollbar for Chrome, Safari and Opera */
   .no-scrollbar::-webkit-scrollbar {
diff --git a/app/javascript/dashboard/assets/scss/_date-picker.scss b/app/javascript/dashboard/assets/scss/plugins/_date-picker.scss
similarity index 73%
rename from app/javascript/dashboard/assets/scss/_date-picker.scss
rename to app/javascript/dashboard/assets/scss/plugins/_date-picker.scss
index b22381ea0..353e696d4 100644
--- a/app/javascript/dashboard/assets/scss/_date-picker.scss
+++ b/app/javascript/dashboard/assets/scss/plugins/_date-picker.scss
@@ -30,11 +30,11 @@
 
   .mx-input:disabled,
   .mx-input[readonly] {
-    @apply bg-white dark:bg-slate-900 cursor-pointer;
+    @apply bg-n-background cursor-pointer;
   }
 
   .mx-icon-calendar {
-    @apply dark:text-slate-500;
+    @apply text-n-slate-10;
   }
 }
 
@@ -43,17 +43,17 @@
 
   .cell {
     &.disabled {
-      @apply bg-slate-25 dark:bg-slate-900 text-slate-200 dark:text-slate-300;
+      @apply bg-n-slate-2 dark:bg-n-background text-n-slate-10;
     }
 
     &:hover,
     &.hover-in-range,
     &.in-range {
-      @apply bg-slate-75 dark:bg-slate-700 text-slate-900 dark:text-slate-100;
+      @apply bg-n-slate-3 dark:bg-n-solid-3 text-n-slate-12;
     }
   }
 
-  .mx-calendar+.mx-calendar {
+  .mx-calendar + .mx-calendar {
     @apply border-l border-n-weak;
   }
 
@@ -62,7 +62,7 @@
   }
 
   .mx-time {
-    @apply border-0 bg-white dark:bg-slate-800;
+    @apply border-0 bg-n-background dark:bg-n-solid-2;
 
     .mx-time-header {
       @apply border-0;
@@ -70,11 +70,11 @@
 
     .mx-time-item {
       &.disabled {
-        @apply bg-slate-25 dark:bg-slate-900;
+        @apply bg-n-slate-2 dark:bg-n-background;
       }
 
       &:hover {
-        @apply bg-slate-75 dark:bg-slate-700;
+        @apply bg-n-slate-3 dark:bg-n-solid-3;
       }
     }
   }
diff --git a/app/javascript/dashboard/assets/scss/plugins/_dropdown.scss b/app/javascript/dashboard/assets/scss/plugins/_dropdown.scss
deleted file mode 100644
index 9ab51d12a..000000000
--- a/app/javascript/dashboard/assets/scss/plugins/_dropdown.scss
+++ /dev/null
@@ -1,7 +0,0 @@
-.dropdown-pane {
-  @apply border rounded-lg hidden relative invisible shadow-lg border-n-strong dark:border-n-strong box-content p-2 w-fit z-[9999];
-
-  &.dropdown-pane--open {
-    @apply bg-n-alpha-3 backdrop-blur-[100px] absolute  block visible;
-  }
-}
diff --git a/app/javascript/dashboard/assets/scss/plugins/_multiselect.scss b/app/javascript/dashboard/assets/scss/plugins/_multiselect.scss
index ffcfca545..b4154e4d8 100644
--- a/app/javascript/dashboard/assets/scss/plugins/_multiselect.scss
+++ b/app/javascript/dashboard/assets/scss/plugins/_multiselect.scss
@@ -17,6 +17,10 @@
     @apply mb-4;
   }
 
+  &.invalid .multiselect__tags {
+    @apply border-0 outline outline-1 outline-n-ruby-8 dark:outline-n-ruby-8 hover:outline-n-ruby-9 dark:hover:outline-n-ruby-9 disabled:outline-n-ruby-8 dark:disabled:outline-n-ruby-8;
+  }
+
   &.multiselect--disabled {
     @apply opacity-50  rounded-lg cursor-not-allowed pointer-events-auto;
 
@@ -47,7 +51,7 @@
     @apply max-w-full;
 
     .multiselect__option {
-      @apply text-sm font-normal;
+      @apply text-sm font-normal flex justify-between items-center;
 
       span {
         @apply inline-block overflow-hidden text-ellipsis whitespace-nowrap w-fit;
@@ -58,7 +62,7 @@
       }
 
       &::after {
-        @apply bottom-0 flex items-center justify-center text-center;
+        @apply bottom-0 flex items-center justify-center text-center relative px-1 leading-tight;
       }
 
       &.multiselect__option--highlight {
@@ -74,7 +78,7 @@
       }
 
       &.multiselect__option--highlight::after {
-        @apply bg-transparent;
+        @apply bg-transparent text-n-slate-12;
       }
 
       &.multiselect__option--selected {
@@ -124,8 +128,7 @@
   }
 
   .multiselect__input {
-    @include ghost-input;
-    @apply text-sm h-[2.875rem] mb-0 p-0;
+    @apply text-sm h-[2.875rem] mb-0 p-0 shadow-none border-transparent hover:border-transparent hover:shadow-none focus:border-transparent focus:shadow-none active:border-transparent active:shadow-none;
   }
 
   .multiselect__single {
diff --git a/app/javascript/dashboard/assets/scss/views/settings/inbox.scss b/app/javascript/dashboard/assets/scss/views/settings/inbox.scss
deleted file mode 100644
index 8a118b906..000000000
--- a/app/javascript/dashboard/assets/scss/views/settings/inbox.scss
+++ /dev/null
@@ -1 +0,0 @@
-// to be removed
diff --git a/app/javascript/dashboard/assets/scss/views/settings/integrations.scss b/app/javascript/dashboard/assets/scss/views/settings/integrations.scss
deleted file mode 100644
index 8a118b906..000000000
--- a/app/javascript/dashboard/assets/scss/views/settings/integrations.scss
+++ /dev/null
@@ -1 +0,0 @@
-// to be removed
diff --git a/app/javascript/dashboard/assets/scss/widgets/_conversation-view.scss b/app/javascript/dashboard/assets/scss/widgets/_conversation-view.scss
deleted file mode 100644
index b51cbe07d..000000000
--- a/app/javascript/dashboard/assets/scss/widgets/_conversation-view.scss
+++ /dev/null
@@ -1,261 +0,0 @@
-// scss-lint:disable MergeableSelector
-
-@tailwind utilities;
-@layer utilities {
-  .custom-gradient {
-    background-image: linear-gradient(
-      -180deg,
-      transparent 3%,
-      rgb(76 81 85) 130%
-    );
-  }
-
-  .bubble-with-types {
-    @apply py-2 text-sm font-normal bg-woot-500 dark:bg-woot-500 relative px-4 m-0 text-white dark:text-white;
-
-    .message-text__wrap {
-      @apply relative;
-
-      .link {
-        @apply text-white dark:text-white underline;
-      }
-    }
-
-    .image,
-    .video {
-      @apply cursor-pointer relative;
-
-      .modal-container {
-        @apply text-center;
-      }
-
-      .modal-image {
-        @apply max-h-[76vh] max-w-[76vw];
-      }
-
-      .modal-video {
-        @apply max-h-[76vh] max-w-[76vw];
-      }
-
-      &::before {
-        @apply custom-gradient bottom-0 h-[20%] content-[''] left-0 absolute w-full opacity-80;
-      }
-    }
-  }
-}
-
-.conversation-panel {
-  @apply flex-shrink flex-grow basis-px flex flex-col overflow-y-auto relative h-full m-0 pb-4;
-}
-
-.conversation-panel > li {
-  @apply flex flex-shrink-0 flex-grow-0 flex-auto max-w-full mt-0 mr-0 mb-1 ml-0 relative first:mt-auto last:mb-0;
-
-  &.unread--toast {
-    + .right {
-      @apply mb-1;
-    }
-
-    + .left {
-      @apply mb-0;
-    }
-
-    span {
-      @apply shadow-lg rounded-full bg-woot-500 dark:bg-woot-500 text-white dark:text-white text-xs font-medium my-2.5 mx-auto px-2.5 py-1.5;
-    }
-  }
-
-  .bubble {
-    @apply bubble-with-types text-left break-words;
-
-    .aplayer {
-      @apply shadow-none;
-      font-family: inherit;
-    }
-  }
-
-  &.left {
-    .bubble {
-      @apply rounded-r-lg rounded-l mr-auto break-words;
-
-      &:not(.is-unsupported) {
-        @apply border border-slate-50 dark:border-slate-700 bg-white dark:bg-slate-700 text-black-900 dark:text-slate-50;
-      }
-
-      &.is-image {
-        @apply rounded-lg;
-      }
-
-      .link {
-        @apply text-woot-600 dark:text-woot-600;
-      }
-
-      .file {
-        .attachment-name {
-          @apply text-slate-700 dark:text-woot-300;
-        }
-
-        .icon-wrap {
-          @apply text-woot-600 dark:text-woot-600;
-        }
-
-        .download {
-          @apply text-woot-600 dark:text-woot-600;
-        }
-      }
-    }
-
-    + .right {
-      @apply mt-2.5;
-
-      .bubble {
-        @apply rounded-tr-lg;
-      }
-    }
-
-    + .unread--toast {
-      + .right {
-        @apply mt-2.5;
-
-        .bubble {
-          @apply rounded-tr-lg;
-        }
-      }
-
-      + .left {
-        @apply mt-0;
-      }
-    }
-  }
-
-  &.right {
-    @apply justify-end;
-
-    .wrap {
-      @apply flex items-end mr-4 text-right;
-
-      .sender--info {
-        @apply pt-2 pb-1 pr-0 pl-2;
-      }
-    }
-
-    .bubble {
-      @apply ml-auto break-words rounded-l-lg rounded-r;
-
-      &.is-private {
-        @apply text-black-900 dark:text-white relative border border-solid bg-yellow-100 dark:bg-yellow-700 border-yellow-200 dark:border-yellow-600/25;
-
-        blockquote {
-          @apply border-slate-400 dark:border-slate-400 text-slate-800 dark:text-slate-300;
-
-          p {
-            @apply text-slate-600 dark:text-slate-300;
-          }
-        }
-      }
-
-      &.is-image {
-        @apply rounded-lg;
-
-        .message__mail-head {
-          @apply px-4 py-2;
-        }
-      }
-    }
-
-    + .left {
-      @apply mt-2.5;
-
-      .bubble {
-        @apply rounded-tl-lg;
-      }
-    }
-
-    + .unread--toast {
-      + .left {
-        @apply rounded-lg;
-
-        .bubble {
-          @apply rounded-tl-lg;
-        }
-      }
-
-      + .right {
-        @apply mt-0;
-      }
-    }
-  }
-
-  &.center {
-    @apply items-center justify-center;
-  }
-
-  .wrap {
-    max-width: Min(31rem, 84%);
-    @apply my-0 mx-4;
-
-    .sender--name {
-      @apply text-xs mb-1;
-    }
-  }
-
-  .sender--thumbnail {
-    @apply h-3 mr-3 mt-0.5 w-3 rounded-full;
-  }
-
-  .activity-wrap {
-    @apply flex justify-center text-sm my-1 mx-0 py-1 pr-0.5 pl-2.5 bg-slate-50 dark:bg-slate-600 text-slate-800 dark:text-slate-100 rounded-md border border-slate-100 dark:border-slate-600 border-solid;
-
-    .is-text {
-      @apply inline-flex items-center text-start 2xl:flex;
-    }
-  }
-}
-
-.activity-wrap .message-text__wrap {
-  .text-content p {
-    @apply mb-0;
-  }
-}
-
-.conversation-footer {
-  @apply flex relative flex-col;
-}
-
-.left .bubble .text-content {
-  h1,
-  h2,
-  h3,
-  h4,
-  h5,
-  h6 {
-    @apply text-slate-800 dark:text-slate-100;
-  }
-
-  a {
-    @apply text-woot-500 dark:text-woot-500 underline;
-  }
-
-  p:last-child {
-    @apply mb-0;
-  }
-}
-
-.right .bubble .text-content {
-  h1,
-  h2,
-  h3,
-  h4,
-  h5,
-  h6 {
-    @apply text-white dark:text-white;
-  }
-
-  a {
-    @apply text-white dark:text-white underline;
-  }
-
-  p:last-child {
-    @apply mb-0;
-  }
-}
diff --git a/app/javascript/dashboard/assets/scss/widgets/_tabs.scss b/app/javascript/dashboard/assets/scss/widgets/_tabs.scss
deleted file mode 100644
index 72773de7f..000000000
--- a/app/javascript/dashboard/assets/scss/widgets/_tabs.scss
+++ /dev/null
@@ -1,77 +0,0 @@
-.tabs--container {
-  @apply flex;
-}
-
-.tabs--container--with-border {
-  @apply border-b border-b-n-weak;
-}
-
-.tabs--container--compact.tab--chat-type {
-  .tabs-title {
-    a {
-      @apply py-2 text-sm;
-    }
-  }
-}
-
-.tabs {
-  @apply border-r-0 border-l-0 border-t-0 flex min-w-[6.25rem] py-0 px-4 list-none mb-0;
-}
-
-.tabs--with-scroll {
-  @apply overflow-hidden py-0 px-1;
-  max-width: calc(100% - 64px);
-}
-
-.tabs--scroll-button {
-  @apply items-center rounded-none cursor-pointer flex h-auto justify-center min-w-[2rem];
-}
-
-// Tab chat type
-.tab--chat-type {
-  @apply flex;
-
-  .tabs-title {
-    a {
-      @apply text-base font-medium py-3;
-    }
-  }
-}
-
-.tabs-title {
-  @apply flex-shrink-0 my-0 mx-2;
-
-  .badge {
-    @apply bg-n-alpha-black2 dark:bg-n-solid-3 rounded-md text-n-slate-11 h-5 flex items-center justify-center text-xxs font-semibold my-0 mx-1 px-1 py-0;
-  }
-
-  &:first-child {
-    @apply ml-0;
-  }
-
-  &:last-child {
-    @apply mr-0;
-  }
-
-  &:hover,
-  &:focus {
-    a {
-      @apply text-n-slate-12;
-    }
-  }
-
-  a {
-    @apply flex items-center flex-row border-b py-2.5 select-none cursor-pointer border-transparent text-n-slate-11 text-sm top-[1px] relative;
-    transition: border-color 0.15s $swift-ease-out-function;
-  }
-
-  &.is-active {
-    a {
-      @apply border-b border-n-brand text-n-blue-text;
-    }
-
-    .badge {
-      @apply bg-n-brand/10 dark:bg-n-brand/20 text-n-blue-text;
-    }
-  }
-}
diff --git a/app/javascript/dashboard/assets/scss/widgets/_woot-tables.scss b/app/javascript/dashboard/assets/scss/widgets/_woot-tables.scss
deleted file mode 100644
index b5182bf87..000000000
--- a/app/javascript/dashboard/assets/scss/widgets/_woot-tables.scss
+++ /dev/null
@@ -1,90 +0,0 @@
-table {
-  @apply border-spacing-0 text-sm w-full;
-
-
-}
-
-.woot-table {
-  thead {
-    th {
-      @apply font-semibold tracking-[1px] text-left px-2.5 uppercase text-slate-900 dark:text-slate-200;
-    }
-  }
-
-  tbody {
-    tr {
-      @apply border-b border-slate-50 dark:border-slate-800/30;
-    }
-
-    td {
-      @apply p-2.5 text-slate-700 dark:text-slate-100;
-    }
-  }
-
-  tr {
-    .show-if-hover {
-      transition: opacity 0.2s $swift-ease-out-function;
-      @apply opacity-0;
-    }
-
-    &:hover {
-      .show-if-hover {
-        @apply opacity-100;
-      }
-    }
-  }
-
-  .agent-name {
-    @apply block font-medium capitalize;
-  }
-
-  .woot-thumbnail {
-    @apply rounded-full h-[3.125rem] w-[3.125rem];
-  }
-
-  .button-wrapper {
-    @apply flex justify-start flex-row min-w-[12.5rem] gap-1;
-  }
-
-  .button {
-    margin: 0;
-  }
-}
-
-.ve-table {
-  .ve-table-container.ve-table-border-around {
-    @apply border-slate-200 dark:border-slate-700;
-  }
-
-  .ve-table-content {
-    .ve-table-header .ve-table-header-tr .ve-table-header-th {
-      @apply bg-slate-50 dark:bg-slate-800 text-slate-800 dark:text-slate-100 border-slate-100 dark:border-slate-700/50;
-    }
-
-    .ve-table-body .ve-table-body-tr .ve-table-body-td {
-      @apply bg-white dark:bg-slate-900 text-slate-900 dark:text-slate-100 border-slate-75 dark:border-slate-800;
-    }
-
-    .ve-table-body.ve-table-row-hover .ve-table-body-tr:hover td {
-      @apply bg-slate-50 dark:bg-slate-700 text-slate-800 dark:text-slate-100;
-    }
-  }
-}
-
-.table-pagination {
-  .ve-pagination-total {
-    @apply text-slate-600 dark:text-slate-200;
-  }
-
-  .ve-pagination-goto {
-    @apply text-slate-600 dark:text-slate-200;
-
-    .ve-pagination-goto-input {
-      @apply bg-white dark:bg-slate-900 text-slate-600 dark:text-slate-200;
-    }
-  }
-
-  .ve-pagination-li {
-    @apply bg-white dark:bg-slate-900 text-slate-600 dark:text-slate-200 border-slate-75 dark:border-slate-700;
-  }
-}
diff --git a/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/LiveChatCampaign/LiveChatCampaignDialog.vue b/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/LiveChatCampaign/LiveChatCampaignDialog.vue
index 574b06125..36cb7c7e2 100644
--- a/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/LiveChatCampaign/LiveChatCampaignDialog.vue
+++ b/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/LiveChatCampaign/LiveChatCampaignDialog.vue
@@ -40,9 +40,9 @@ const handleSubmit = campaignDetails => {
 
 <template>
   <div
-    class="w-[25rem] z-50 min-w-0 absolute top-10 ltr:right-0 rtl:left-0 bg-n-alpha-3 backdrop-blur-[100px] p-6 rounded-xl border border-slate-50 dark:border-slate-900 shadow-md flex flex-col gap-6 max-h-[85vh] overflow-y-auto"
+    class="w-[25rem] z-50 min-w-0 absolute top-10 ltr:right-0 rtl:left-0 bg-n-alpha-3 backdrop-blur-[100px] p-6 rounded-xl border border-n-weak shadow-md flex flex-col gap-6 max-h-[85vh] overflow-y-auto"
   >
-    <h3 class="text-base font-medium text-slate-900 dark:text-slate-50">
+    <h3 class="text-base font-medium text-n-slate-12">
       {{ t(`CAMPAIGN.LIVE_CHAT.CREATE.TITLE`) }}
     </h3>
     <LiveChatCampaignForm
diff --git a/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/LiveChatCampaign/LiveChatCampaignForm.vue b/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/LiveChatCampaign/LiveChatCampaignForm.vue
index 1a9bc8cdf..7e5ca21b9 100644
--- a/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/LiveChatCampaign/LiveChatCampaignForm.vue
+++ b/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/LiveChatCampaign/LiveChatCampaignForm.vue
@@ -306,7 +306,7 @@ defineExpose({ prepareCampaignDetails, isSubmitDisabled });
         variant="faded"
         color="slate"
         :label="t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.BUTTONS.CANCEL')"
-        class="w-full bg-n-alpha-2 n-blue-text hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
         @click="handleCancel"
       />
       <Button
diff --git a/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/SMSCampaign/SMSCampaignDialog.vue b/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/SMSCampaign/SMSCampaignDialog.vue
index d959499ee..74ec98c2c 100644
--- a/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/SMSCampaign/SMSCampaignDialog.vue
+++ b/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/SMSCampaign/SMSCampaignDialog.vue
@@ -39,9 +39,9 @@ const handleClose = () => emit('close');
 
 <template>
   <div
-    class="w-[25rem] z-50 min-w-0 absolute top-10 ltr:right-0 rtl:left-0 bg-n-alpha-3 backdrop-blur-[100px] p-6 rounded-xl border border-slate-50 dark:border-slate-900 shadow-md flex flex-col gap-6"
+    class="w-[25rem] z-50 min-w-0 absolute top-10 ltr:right-0 rtl:left-0 bg-n-alpha-3 backdrop-blur-[100px] p-6 rounded-xl border border-n-weak shadow-md flex flex-col gap-6"
   >
-    <h3 class="text-base font-medium text-slate-900 dark:text-slate-50">
+    <h3 class="text-base font-medium text-n-slate-12">
       {{ t(`CAMPAIGN.SMS.CREATE.TITLE`) }}
     </h3>
     <SMSCampaignForm @submit="handleSubmit" @cancel="handleClose" />
diff --git a/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/SMSCampaign/SMSCampaignForm.vue b/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/SMSCampaign/SMSCampaignForm.vue
index 653e58a9a..f41e1ae98 100644
--- a/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/SMSCampaign/SMSCampaignForm.vue
+++ b/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/SMSCampaign/SMSCampaignForm.vue
@@ -174,7 +174,7 @@ const handleSubmit = async () => {
         color="slate"
         type="button"
         :label="t('CAMPAIGN.SMS.CREATE.FORM.BUTTONS.CANCEL')"
-        class="w-full bg-n-alpha-2 n-blue-text hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
         @click="handleCancel"
       />
       <Button
diff --git a/app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactMerge.vue b/app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactMerge.vue
index 2a0e79931..eed5a0f52 100644
--- a/app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactMerge.vue
+++ b/app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactMerge.vue
@@ -130,7 +130,7 @@ const onMergeContacts = async () => {
         variant="faded"
         color="slate"
         :label="t('CONTACTS_LAYOUT.SIDEBAR.MERGE.BUTTONS.CANCEL')"
-        class="w-full bg-n-alpha-2 n-blue-text hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
         @click="resetState"
       />
       <Button
diff --git a/app/javascript/dashboard/components-next/Editor/Editor.vue b/app/javascript/dashboard/components-next/Editor/Editor.vue
index 510ae67e2..9e5ff6ab5 100644
--- a/app/javascript/dashboard/components-next/Editor/Editor.vue
+++ b/app/javascript/dashboard/components-next/Editor/Editor.vue
@@ -35,7 +35,7 @@ const messageClass = computed(() => {
     case 'error':
       return 'text-n-ruby-9 dark:text-n-ruby-9';
     case 'success':
-      return 'text-green-500 dark:text-green-400';
+      return 'text-n-teal-10 dark:text-n-teal-10';
     default:
       return 'text-n-slate-11 dark:text-n-slate-11';
   }
diff --git a/app/javascript/dashboard/components-next/EmptyStateLayout.vue b/app/javascript/dashboard/components-next/EmptyStateLayout.vue
index 09b8afee5..f2744dde5 100644
--- a/app/javascript/dashboard/components-next/EmptyStateLayout.vue
+++ b/app/javascript/dashboard/components-next/EmptyStateLayout.vue
@@ -35,12 +35,12 @@ defineProps({
         <div class="flex flex-col items-center justify-center gap-6">
           <div class="flex flex-col items-center justify-center gap-3">
             <h2
-              class="text-3xl font-medium text-center text-slate-900 dark:text-white font-interDisplay"
+              class="text-3xl font-medium text-center text-n-slate-12 font-interDisplay"
             >
               {{ title }}
             </h2>
             <p
-              class="max-w-xl text-base text-center text-slate-600 dark:text-slate-300 font-interDisplay tracking-[0.3px]"
+              class="max-w-xl text-base text-center text-n-slate-11 font-interDisplay tracking-[0.3px]"
             >
               {{ subtitle }}
             </p>
diff --git a/app/javascript/dashboard/components-next/HelpCenter/ArticleCard/ArticleCard.story.vue b/app/javascript/dashboard/components-next/HelpCenter/ArticleCard/ArticleCard.story.vue
index be0c41163..ec5fca38c 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/ArticleCard/ArticleCard.story.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/ArticleCard/ArticleCard.story.vue
@@ -70,7 +70,7 @@ const category = {
       <div
         v-for="(article, index) in articles"
         :key="index"
-        class="px-20 py-4 bg-white dark:bg-slate-900"
+        class="px-20 py-4 bg-n-background"
       >
         <ArticleCard
           :id="article.id"
diff --git a/app/javascript/dashboard/components-next/HelpCenter/CategoryCard/CategoryCard.story.vue b/app/javascript/dashboard/components-next/HelpCenter/CategoryCard/CategoryCard.story.vue
index e279c8dfc..15b658b7d 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/CategoryCard/CategoryCard.story.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/CategoryCard/CategoryCard.story.vue
@@ -32,7 +32,7 @@ const categories = [
       <div
         v-for="(category, index) in categories"
         :key="index"
-        class="px-20 py-4 bg-white dark:bg-slate-900"
+        class="px-20 py-4 bg-n-background"
       >
         <CategoryCard
           :id="category.id"
diff --git a/app/javascript/dashboard/components-next/HelpCenter/CategoryCard/CategoryCard.vue b/app/javascript/dashboard/components-next/HelpCenter/CategoryCard/CategoryCard.vue
index d9a82fde5..ff5b21ae2 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/CategoryCard/CategoryCard.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/CategoryCard/CategoryCard.vue
@@ -121,11 +121,7 @@ const handleAction = ({ action, value }) => {
     </div>
     <span
       class="text-sm line-clamp-3"
-      :class="
-        hasDescription
-          ? 'text-slate-500 dark:text-slate-400'
-          : 'text-slate-400 dark:text-slate-700'
-      "
+      :class="hasDescription ? 'text-n-slate-11' : 'text-n-slate-9'"
     >
       {{ description }}
     </span>
diff --git a/app/javascript/dashboard/components-next/HelpCenter/EmptyState/Article/ArticleEmptyState.story.vue b/app/javascript/dashboard/components-next/HelpCenter/EmptyState/Article/ArticleEmptyState.story.vue
index 4a3cb8135..9a9745cf3 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/EmptyState/Article/ArticleEmptyState.story.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/EmptyState/Article/ArticleEmptyState.story.vue
@@ -8,7 +8,7 @@ import ArticleEmptyState from './ArticleEmptyState.vue';
     :layout="{ type: 'single', width: '1100px' }"
   >
     <Variant title="Article Empty State">
-      <div class="w-full h-full px-20 mx-auto bg-white dark:bg-slate-900">
+      <div class="w-full h-full px-20 mx-auto bg-n-background">
         <ArticleEmptyState />
       </div>
     </Variant>
diff --git a/app/javascript/dashboard/components-next/HelpCenter/EmptyState/Portal/PortalEmptyState.story.vue b/app/javascript/dashboard/components-next/HelpCenter/EmptyState/Portal/PortalEmptyState.story.vue
index 56ab5edc3..72a819be6 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/EmptyState/Portal/PortalEmptyState.story.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/EmptyState/Portal/PortalEmptyState.story.vue
@@ -8,7 +8,7 @@ import PortalEmptyState from './PortalEmptyState.vue';
     :layout="{ type: 'single', width: '1100px' }"
   >
     <Variant title="Portal Empty State">
-      <div class="w-full h-full px-20 mx-auto bg-white dark:bg-slate-900">
+      <div class="w-full h-full px-20 mx-auto bg-n-background">
         <PortalEmptyState />
       </div>
     </Variant>
diff --git a/app/javascript/dashboard/components-next/HelpCenter/LocaleCard/LocaleCard.story.vue b/app/javascript/dashboard/components-next/HelpCenter/LocaleCard/LocaleCard.story.vue
index 2bc5facbb..d51d3dc71 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/LocaleCard/LocaleCard.story.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/LocaleCard/LocaleCard.story.vue
@@ -14,7 +14,7 @@ const locales = [
     :layout="{ type: 'grid', width: '800px' }"
   >
     <Variant title="Locale Card">
-      <div class="px-10 py-4 bg-white dark:bg-slate-900">
+      <div class="px-10 py-4 bg-n-background">
         <div v-for="(locale, index) in locales" :key="index" class="px-20 py-2">
           <LocaleCard
             :locale="locale.name"
diff --git a/app/javascript/dashboard/components-next/HelpCenter/LocaleCard/LocaleCard.vue b/app/javascript/dashboard/components-next/HelpCenter/LocaleCard/LocaleCard.vue
index 0f148fd7b..04e0ab9b1 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/LocaleCard/LocaleCard.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/LocaleCard/LocaleCard.vue
@@ -55,9 +55,7 @@ const handleAction = ({ action, value }) => {
   <CardLayout>
     <div class="flex justify-between gap-2">
       <div class="flex items-center justify-start gap-2">
-        <span
-          class="text-sm font-medium text-slate-900 dark:text-slate-50 line-clamp-1"
-        >
+        <span class="text-sm font-medium text-n-slate-12 line-clamp-1">
           {{ locale }} ({{ localeCode }})
         </span>
         <span
@@ -69,9 +67,7 @@ const handleAction = ({ action, value }) => {
       </div>
       <div class="flex items-center justify-end gap-4">
         <div class="flex items-center gap-4">
-          <span
-            class="text-sm text-slate-500 dark:text-slate-400 whitespace-nowrap"
-          >
+          <span class="text-sm text-n-slate-11 whitespace-nowrap">
             {{
               $t(
                 'HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.ARTICLES_COUNT',
@@ -79,10 +75,8 @@ const handleAction = ({ action, value }) => {
               )
             }}
           </span>
-          <div class="w-px h-3 bg-slate-75 dark:bg-slate-800" />
-          <span
-            class="text-sm text-slate-500 dark:text-slate-400 whitespace-nowrap"
-          >
+          <div class="w-px h-3 bg-n-weak" />
+          <span class="text-sm text-n-slate-11 whitespace-nowrap">
             {{
               $t(
                 'HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.CATEGORIES_COUNT',
diff --git a/app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditor.vue b/app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditor.vue
index 1709d0f5f..7beff200e 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditor.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditor.vue
@@ -146,7 +146,7 @@ const previewArticle = () => {
 <style lang="scss" scoped>
 ::v-deep {
   .ProseMirror .empty-node::before {
-    @apply text-slate-200 dark:text-slate-500 text-base;
+    @apply text-n-slate-10 text-base;
   }
 
   .ProseMirror-menubar-wrapper {
@@ -161,7 +161,7 @@ const previewArticle = () => {
 
   .editor-root .has-selection {
     .ProseMirror-menubar {
-      @apply h-8 rounded-lg !px-2 z-50 bg-slate-50 dark:bg-slate-800 items-center gap-4 ml-0 mb-0 shadow-md border border-slate-75 dark:border-slate-700/50;
+      @apply h-8 rounded-lg !px-2 z-50 bg-n-solid-3 items-center gap-4 ml-0 mb-0 shadow-md outline outline-1 outline-n-weak;
       display: flex;
       top: var(--selection-top, auto) !important;
       left: var(--selection-left, 0) !important;
@@ -180,6 +180,10 @@ const previewArticle = () => {
           }
         }
       }
+
+      .ProseMirror-menu-active {
+        @apply bg-n-slate-3;
+      }
     }
   }
 }
diff --git a/app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditorControls.vue b/app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditorControls.vue
index a910f4d8d..c93aa1afd 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditorControls.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditorControls.vue
@@ -206,7 +206,7 @@ onMounted(() => {
         />
       </OnClickOutside>
     </div>
-    <div class="w-px h-3 bg-slate-50 dark:bg-slate-800" />
+    <div class="w-px h-3 bg-n-weak" />
     <div class="relative">
       <OnClickOutside @trigger="openCategoryList = false">
         <Button
@@ -239,7 +239,7 @@ onMounted(() => {
       </OnClickOutside>
     </div>
 
-    <div class="w-px h-3 bg-slate-50 dark:bg-slate-800" />
+    <div class="w-px h-3 bg-n-weak" />
     <div class="relative">
       <OnClickOutside @trigger="openProperties = false">
         <Button
diff --git a/app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditorHeader.vue b/app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditorHeader.vue
index cfaa4ce11..2d8b219f7 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditorHeader.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditorHeader.vue
@@ -128,7 +128,7 @@ const updateArticleStatus = async ({ value }) => {
     <div class="flex items-center gap-4">
       <span
         v-if="isUpdating || isSaved"
-        class="text-xs font-medium transition-all duration-300 text-slate-500 dark:text-slate-400"
+        class="text-xs font-medium transition-all duration-300 text-n-slate-11"
       >
         {{ statusText }}
       </span>
diff --git a/app/javascript/dashboard/components-next/HelpCenter/Pages/ArticlePage/ArticlesPage.story.vue b/app/javascript/dashboard/components-next/HelpCenter/Pages/ArticlePage/ArticlesPage.story.vue
index cfb353200..58c7acee9 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/Pages/ArticlePage/ArticlesPage.story.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/Pages/ArticlePage/ArticlesPage.story.vue
@@ -64,7 +64,7 @@ const articles = [
 <template>
   <Story title="Pages/HelpCenter/ArticlesPage" :layout="{ type: 'single' }">
     <Variant title="All Articles">
-      <div class="w-full min-h-screen bg-white dark:bg-slate-900">
+      <div class="w-full min-h-screen bg-n-background">
         <ArticlesPage :articles="articles" />
       </div>
     </Variant>
diff --git a/app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoriesPage.story.vue b/app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoriesPage.story.vue
index 8fdafd86a..6165949ba 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoriesPage.story.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoriesPage.story.vue
@@ -201,7 +201,7 @@ const categories = [
 <template>
   <Story title="Pages/HelpCenter/CategoryPage" :layout="{ type: 'single' }">
     <Variant title="All Categories">
-      <div class="w-full min-h-screen bg-white dark:bg-slate-900">
+      <div class="w-full min-h-screen bg-n-background">
         <CategoriesPage :categories="categories" />
       </div>
     </Variant>
diff --git a/app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryDialog.vue b/app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryDialog.vue
index 62c893971..d71c17260 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryDialog.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryDialog.vue
@@ -90,9 +90,9 @@ const handleCategory = async formData => {
 
 <template>
   <div
-    class="w-[25rem] absolute top-10 ltr:right-0 rtl:left-0 bg-n-alpha-3 backdrop-blur-[100px] p-6 rounded-xl border border-slate-50 dark:border-slate-900 shadow-md flex flex-col gap-6"
+    class="w-[25rem] absolute top-10 ltr:right-0 rtl:left-0 bg-n-alpha-3 backdrop-blur-[100px] p-6 rounded-xl border border-n-weak shadow-md flex flex-col gap-6"
   >
-    <h3 class="text-base font-medium text-slate-900 dark:text-slate-50">
+    <h3 class="text-base font-medium text-n-slate-12">
       {{
         t(
           `HELP_CENTER.CATEGORY_PAGE.CATEGORY_DIALOG.HEADER.${mode.toUpperCase()}`
diff --git a/app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryForm.vue b/app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryForm.vue
index 18fabd2af..5c0316b7d 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryForm.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryForm.vue
@@ -246,7 +246,7 @@ defineExpose({ state, isSubmitDisabled });
           variant="faded"
           color="slate"
           :label="t('HELP_CENTER.CATEGORY_PAGE.CATEGORY_DIALOG.BUTTONS.CANCEL')"
-          class="w-full bg-n-alpha-2 n-blue-text hover:bg-n-alpha-3"
+          class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
           @click="handleCancel"
         />
         <Button
diff --git a/app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryHeaderControls.vue b/app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryHeaderControls.vue
index 9c62997ef..d4e76cf31 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryHeaderControls.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryHeaderControls.vue
@@ -147,10 +147,8 @@ const handleBreadcrumbClick = () => {
           />
         </OnClickOutside>
       </div>
-      <div class="w-px h-3.5 rounded my-auto bg-slate-75 dark:bg-slate-800" />
-      <span
-        class="min-w-0 text-sm font-medium truncate text-slate-800 dark:text-slate-100"
-      >
+      <div class="w-px h-3.5 rounded my-auto bg-n-weak" />
+      <span class="min-w-0 text-sm font-medium truncate text-n-slate-12">
         {{
           t('HELP_CENTER.CATEGORY_PAGE.CATEGORY_HEADER.CATEGORIES_COUNT', {
             n: categoriesCount,
diff --git a/app/javascript/dashboard/components-next/HelpCenter/Pages/LocalePage/LocalesPage.story.vue b/app/javascript/dashboard/components-next/HelpCenter/Pages/LocalePage/LocalesPage.story.vue
index 630c50ca4..54adbcb3b 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/Pages/LocalePage/LocalesPage.story.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/Pages/LocalePage/LocalesPage.story.vue
@@ -44,7 +44,7 @@ const locales = [
 <template>
   <Story title="Pages/HelpCenter/LocalePage" :layout="{ type: 'single' }">
     <Variant title="All Locales">
-      <div class="w-full min-h-screen bg-white dark:bg-slate-900">
+      <div class="w-full min-h-screen bg-n-background">
         <LocalesPage :locales="locales" />
       </div>
     </Variant>
diff --git a/app/javascript/dashboard/components-next/HelpCenter/Pages/LocalePage/LocalesPage.vue b/app/javascript/dashboard/components-next/HelpCenter/Pages/LocalePage/LocalesPage.vue
index 5b25779c7..22dd42edd 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/Pages/LocalePage/LocalesPage.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/Pages/LocalePage/LocalesPage.vue
@@ -35,7 +35,7 @@ const localeCount = computed(() => props.locales?.length);
     <template #header-actions>
       <div class="flex items-center justify-between">
         <div class="flex items-center gap-4">
-          <span class="text-sm font-medium text-slate-800 dark:text-slate-100">
+          <span class="text-sm font-medium text-n-slate-12">
             {{ $t('HELP_CENTER.LOCALES_PAGE.LOCALES_COUNT', localeCount) }}
           </span>
         </div>
diff --git a/app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/PortalBaseSettings.vue b/app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/PortalBaseSettings.vue
index 34f1e003f..7995270b5 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/PortalBaseSettings.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/PortalBaseSettings.vue
@@ -211,7 +211,7 @@ const handleAvatarDelete = () => {
         class="grid items-start justify-between w-full gap-2 grid-cols-[200px,1fr]"
       >
         <label
-          class="text-sm font-medium whitespace-nowrap py-2.5 text-slate-900 dark:text-slate-50"
+          class="text-sm font-medium whitespace-nowrap py-2.5 text-n-slate-12"
         >
           {{ t('HELP_CENTER.PORTAL_SETTINGS.FORM.NAME.LABEL') }}
         </label>
@@ -229,7 +229,7 @@ const handleAvatarDelete = () => {
         class="grid items-start justify-between w-full gap-2 grid-cols-[200px,1fr]"
       >
         <label
-          class="text-sm font-medium whitespace-nowrap py-2.5 text-slate-900 dark:text-slate-50"
+          class="text-sm font-medium whitespace-nowrap py-2.5 text-n-slate-12"
         >
           {{ t('HELP_CENTER.PORTAL_SETTINGS.FORM.HEADER_TEXT.LABEL') }}
         </label>
@@ -245,7 +245,7 @@ const handleAvatarDelete = () => {
         class="grid items-start justify-between w-full gap-2 grid-cols-[200px,1fr]"
       >
         <label
-          class="text-sm font-medium whitespace-nowrap text-slate-900 py-2.5 dark:text-slate-50"
+          class="text-sm font-medium whitespace-nowrap text-n-slate-12 py-2.5"
         >
           {{ t('HELP_CENTER.PORTAL_SETTINGS.FORM.PAGE_TITLE.LABEL') }}
         </label>
@@ -261,7 +261,7 @@ const handleAvatarDelete = () => {
         class="grid items-start justify-between w-full gap-2 grid-cols-[200px,1fr]"
       >
         <label
-          class="text-sm font-medium whitespace-nowrap text-slate-900 py-2.5 dark:text-slate-50"
+          class="text-sm font-medium whitespace-nowrap text-n-slate-12 py-2.5"
         >
           {{ t('HELP_CENTER.PORTAL_SETTINGS.FORM.HOME_PAGE_LINK.LABEL') }}
         </label>
@@ -281,7 +281,7 @@ const handleAvatarDelete = () => {
         class="grid items-start justify-between w-full gap-2 grid-cols-[200px,1fr]"
       >
         <label
-          class="text-sm font-medium whitespace-nowrap py-2.5 text-slate-900 dark:text-slate-50"
+          class="text-sm font-medium whitespace-nowrap py-2.5 text-n-slate-12"
         >
           {{ t('HELP_CENTER.PORTAL_SETTINGS.FORM.SLUG.LABEL') }}
         </label>
@@ -299,7 +299,7 @@ const handleAvatarDelete = () => {
         class="grid items-start justify-between w-full gap-2 grid-cols-[200px,1fr]"
       >
         <label
-          class="text-sm font-medium whitespace-nowrap py-2.5 text-slate-900 dark:text-slate-50"
+          class="text-sm font-medium whitespace-nowrap py-2.5 text-n-slate-12"
         >
           {{ t('HELP_CENTER.PORTAL_SETTINGS.FORM.LIVE_CHAT_WIDGET.LABEL') }}
         </label>
@@ -317,7 +317,7 @@ const handleAvatarDelete = () => {
       </div>
       <div class="flex items-start justify-between w-full gap-2">
         <label
-          class="text-sm font-medium whitespace-nowrap py-2.5 text-slate-900 dark:text-slate-50"
+          class="text-sm font-medium whitespace-nowrap py-2.5 text-n-slate-12"
         >
           {{ t('HELP_CENTER.PORTAL_SETTINGS.FORM.BRAND_COLOR.LABEL') }}
         </label>
diff --git a/app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/PortalSettings.story.vue b/app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/PortalSettings.story.vue
index 14d460a04..ab25484ad 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/PortalSettings.story.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/PortalSettings.story.vue
@@ -5,7 +5,7 @@ import PortalSettings from './PortalSettings.vue';
 <template>
   <Story title="Pages/HelpCenter/PortalSettings" :layout="{ type: 'single' }">
     <Variant title="Default">
-      <div class="w-[1000px] min-h-screen bg-white dark:bg-slate-900">
+      <div class="w-[1000px] min-h-screen bg-n-background">
         <PortalSettings />
       </div>
     </Variant>
diff --git a/app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/PortalSettings.vue b/app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/PortalSettings.vue
index a49493818..02b5001b9 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/PortalSettings.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/PortalSettings.vue
@@ -81,13 +81,13 @@ const handleDeletePortal = () => {
           :is-fetching="isFetching"
           @update-portal="handleUpdatePortal"
         />
-        <div class="w-full h-px bg-slate-50 dark:bg-slate-800/50" />
+        <div class="w-full h-px bg-n-weak" />
         <PortalConfigurationSettings
           :active-portal="activePortal"
           :is-fetching="isFetching"
           @update-portal-configuration="handleUpdatePortalConfiguration"
         />
-        <div class="w-full h-px bg-slate-50 dark:bg-slate-800/50" />
+        <div class="w-full h-px bg-n-weak" />
         <div class="flex items-end justify-between w-full gap-4">
           <div class="flex flex-col gap-2">
             <h6 class="text-base font-medium text-n-slate-12">
diff --git a/app/javascript/dashboard/components-next/HelpCenter/PortalSwitcher/PortalSwitcher.story.vue b/app/javascript/dashboard/components-next/HelpCenter/PortalSwitcher/PortalSwitcher.story.vue
index e1a9dfa17..a26f5a8de 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/PortalSwitcher/PortalSwitcher.story.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/PortalSwitcher/PortalSwitcher.story.vue
@@ -32,7 +32,7 @@ const portals = [
     :layout="{ type: 'grid', width: '510px' }"
   >
     <Variant title="Portal Switcher">
-      <div class="h-[500px] p-4 bg-slate-100 dark:bg-slate-900">
+      <div class="h-[500px] p-4 bg-n-slate-2 dark:bg-n-background">
         <PortalSwitcher
           :portals="portals"
           header="Choose a Portal"
diff --git a/app/javascript/dashboard/components-next/HelpCenter/PortalSwitcher/PortalSwitcher.vue b/app/javascript/dashboard/components-next/HelpCenter/PortalSwitcher/PortalSwitcher.vue
index 5a835f8cb..bfc173d16 100644
--- a/app/javascript/dashboard/components-next/HelpCenter/PortalSwitcher/PortalSwitcher.vue
+++ b/app/javascript/dashboard/components-next/HelpCenter/PortalSwitcher/PortalSwitcher.vue
@@ -100,7 +100,7 @@ const redirectToPortalHomePage = () => {
       <div class="flex flex-col gap-1">
         <div class="flex items-center gap-2">
           <h2
-            class="text-base font-medium cursor-pointer text-slate-900 dark:text-slate-50 w-fit hover:underline"
+            class="text-base font-medium cursor-pointer text-n-slate-12 w-fit hover:underline"
             @click="redirectToPortalHomePage"
           >
             {{ t('HELP_CENTER.PORTAL_SWITCHER.PORTALS') }}
@@ -115,7 +115,7 @@ const redirectToPortalHomePage = () => {
             @click="onClickPreviewPortal"
           />
         </div>
-        <p class="text-sm text-slate-600 dark:text-slate-300">
+        <p class="text-sm text-n-slate-11">
           {{ t('HELP_CENTER.PORTAL_SWITCHER.CREATE_PORTAL') }}
         </p>
       </div>
diff --git a/app/javascript/dashboard/components-next/avatar/Avatar.story.vue b/app/javascript/dashboard/components-next/avatar/Avatar.story.vue
index 12b804e72..cdb03edcb 100644
--- a/app/javascript/dashboard/components-next/avatar/Avatar.story.vue
+++ b/app/javascript/dashboard/components-next/avatar/Avatar.story.vue
@@ -5,7 +5,7 @@ import Avatar from './Avatar.vue';
 <template>
   <Story title="Components/Avatar" :layout="{ type: 'grid', width: '400' }">
     <Variant title="Default">
-      <div class="flex p-4 space-x-4 bg-white dark:bg-slate-900">
+      <div class="flex p-4 space-x-4 bg-n-background">
         <Avatar
           name=""
           src="https://api.dicebear.com/9.x/thumbs/svg?seed=Amaya"
@@ -16,7 +16,7 @@ import Avatar from './Avatar.vue';
     </Variant>
 
     <Variant title="Different Shapes">
-      <div class="gap-4 p-4 bg-white dark:bg-slate-900">
+      <div class="gap-4 p-4 bg-n-background">
         <Avatar
           src="https://api.dicebear.com/9.x/thumbs/svg?seed=Amaya"
           name=""
@@ -34,7 +34,7 @@ import Avatar from './Avatar.vue';
     </Variant>
 
     <Variant title="Different Sizes">
-      <div class="flex flex-wrap gap-4 p-4 bg-white dark:bg-slate-900">
+      <div class="flex flex-wrap gap-4 p-4 bg-n-background">
         <Avatar
           src="https://api.dicebear.com/9.x/avataaars/svg?seed=Felix"
           :size="48"
@@ -57,7 +57,7 @@ import Avatar from './Avatar.vue';
     </Variant>
 
     <Variant title="With Status">
-      <div class="flex flex-wrap gap-4 p-4 bg-white dark:bg-slate-900">
+      <div class="flex flex-wrap gap-4 p-4 bg-n-background">
         <Avatar
           src="https://api.dicebear.com/9.x/thumbs/svg?seed=Felix"
           status="online"
@@ -77,7 +77,7 @@ import Avatar from './Avatar.vue';
     </Variant>
 
     <Variant title="With Custom Icon">
-      <div class="flex flex-wrap gap-4 p-4 bg-white dark:bg-slate-900">
+      <div class="flex flex-wrap gap-4 p-4 bg-n-background">
         <Avatar name="Custom Icon" icon-name="i-lucide-user" :size="48" />
         <Avatar
           name="Custom Industry"
@@ -88,7 +88,7 @@ import Avatar from './Avatar.vue';
     </Variant>
 
     <Variant title="Upload States">
-      <div class="flex flex-wrap gap-4 p-4 bg-white dark:bg-slate-900">
+      <div class="flex flex-wrap gap-4 p-4 bg-n-background">
         <!-- Empty state with upload -->
         <Avatar name="Upload New" allow-upload :size="48" />
 
@@ -103,7 +103,7 @@ import Avatar from './Avatar.vue';
     </Variant>
 
     <Variant title="Name Initials">
-      <div class="flex flex-wrap gap-4 p-4 bg-white dark:bg-slate-900">
+      <div class="flex flex-wrap gap-4 p-4 bg-n-background">
         <Avatar name="Catherine" :size="48" />
         <Avatar name="John Doe" :size="48" />
         <Avatar name="Rose Doe John" :size="48" />
diff --git a/app/javascript/dashboard/components-next/breadcrumb/Breadcrumb.story.vue b/app/javascript/dashboard/components-next/breadcrumb/Breadcrumb.story.vue
index 0c2bdf115..8fe74d7ba 100644
--- a/app/javascript/dashboard/components-next/breadcrumb/Breadcrumb.story.vue
+++ b/app/javascript/dashboard/components-next/breadcrumb/Breadcrumb.story.vue
@@ -29,32 +29,32 @@ const longBreadcrumb = ref([
     :layout="{ type: 'grid', width: '800px' }"
   >
     <Variant title="Single Item">
-      <div class="w-full p-4 bg-white dark:bg-slate-900">
+      <div class="w-full p-4 bg-n-background">
         <Breadcrumb :items="singleItem" />
       </div>
     </Variant>
 
     <Variant title="Two Items">
-      <div class="w-full p-4 bg-white dark:bg-slate-900">
+      <div class="w-full p-4 bg-n-background">
         <Breadcrumb :items="twoItems" />
       </div>
     </Variant>
 
     <Variant title="Three Items with Count">
-      <div class="w-full p-4 bg-white dark:bg-slate-900">
+      <div class="w-full p-4 bg-n-background">
         <Breadcrumb :items="threeItems" count-label="articles" />
       </div>
     </Variant>
 
     <Variant title="Long Breadcrumb">
-      <div class="w-full p-4 bg-white dark:bg-slate-900">
+      <div class="w-full p-4 bg-n-background">
         <Breadcrumb :items="longBreadcrumb" count-label="articles" />
       </div>
     </Variant>
 
     <Variant title="RTL Support">
       <div dir="rtl">
-        <div class="w-full p-4 bg-white dark:bg-slate-900">
+        <div class="w-full p-4 bg-n-background">
           <Breadcrumb :items="threeItems" count-label="articles" />
         </div>
       </div>
diff --git a/app/javascript/dashboard/components-next/breadcrumb/Breadcrumb.vue b/app/javascript/dashboard/components-next/breadcrumb/Breadcrumb.vue
index bb848c62b..8ca325607 100644
--- a/app/javascript/dashboard/components-next/breadcrumb/Breadcrumb.vue
+++ b/app/javascript/dashboard/components-next/breadcrumb/Breadcrumb.vue
@@ -36,9 +36,7 @@ const onClick = event => {
             icon="i-lucide-chevron-right"
             class="flex-shrink-0 mx-2 size-4 text-n-slate-11 dark:text-n-slate-11"
           />
-          <span
-            class="text-sm truncate text-slate-900 dark:text-slate-50 max-w-56"
-          >
+          <span class="text-sm truncate text-n-slate-12 max-w-56">
             {{ item.emoji ? item.emoji : '' }} {{ item.label }}
           </span>
         </template>
diff --git a/app/javascript/dashboard/components-next/button/Button.story.vue b/app/javascript/dashboard/components-next/button/Button.story.vue
index 404712b34..53d0f3e2e 100644
--- a/app/javascript/dashboard/components-next/button/Button.story.vue
+++ b/app/javascript/dashboard/components-next/button/Button.story.vue
@@ -11,7 +11,7 @@ const SIZES = ['default', 'sm', 'lg'];
   <Story title="Components/Button" :layout="{ type: 'grid', width: '800px' }">
     <!-- Basic Variants -->
     <Variant title="Basic Variants">
-      <div class="flex flex-wrap gap-2 p-4 bg-white dark:bg-slate-900">
+      <div class="flex flex-wrap gap-2 p-4 bg-n-background">
         <Button
           v-for="variant in VARIANTS"
           :key="variant"
@@ -23,7 +23,7 @@ const SIZES = ['default', 'sm', 'lg'];
 
     <!-- Colors -->
     <Variant title="Color Variants">
-      <div class="flex flex-wrap gap-2 p-4 bg-white dark:bg-slate-900">
+      <div class="flex flex-wrap gap-2 p-4 bg-n-background">
         <Button
           v-for="color in COLORS"
           :key="color"
@@ -35,16 +35,14 @@ const SIZES = ['default', 'sm', 'lg'];
 
     <!-- Sizes -->
     <Variant title="Size Variants">
-      <div
-        class="flex flex-wrap items-center gap-2 p-4 bg-white dark:bg-slate-900"
-      >
+      <div class="flex flex-wrap items-center gap-2 p-4 bg-n-background">
         <Button v-for="size in SIZES" :key="size" :label="size" :size="size" />
       </div>
     </Variant>
 
     <!-- Icons -->
     <Variant title="Icons">
-      <div class="flex flex-wrap gap-2 p-4 bg-white dark:bg-slate-900">
+      <div class="flex flex-wrap gap-2 p-4 bg-n-background">
         <Button label="Leading Icon" icon="i-lucide-plus" />
         <Button label="Trailing Icon" icon="i-lucide-plus" trailing-icon />
         <Button icon="i-lucide-plus" />
@@ -53,7 +51,7 @@ const SIZES = ['default', 'sm', 'lg'];
 
     <!-- Loading State -->
     <Variant title="Loading State">
-      <div class="flex flex-wrap gap-2 p-4 bg-white dark:bg-slate-900">
+      <div class="flex flex-wrap gap-2 p-4 bg-n-background">
         <Button label="Loading" is-loading />
         <Button label="Loading" variant="outline" is-loading />
         <Button is-loading icon="i-lucide-plus" />
@@ -62,7 +60,7 @@ const SIZES = ['default', 'sm', 'lg'];
 
     <!-- Disabled State -->
     <Variant title="Disabled State">
-      <div class="flex flex-wrap gap-2 p-4 bg-white dark:bg-slate-900">
+      <div class="flex flex-wrap gap-2 p-4 bg-n-background">
         <Button label="Disabled" disabled />
         <Button label="Disabled Outline" variant="outline" disabled />
         <Button label="Disabled Icon" icon="delete" disabled />
@@ -78,7 +76,7 @@ const SIZES = ['default', 'sm', 'lg'];
 
     <!-- Color Combinations -->
     <Variant title="Color & Variant Combinations">
-      <div class="flex flex-wrap gap-2 p-4 bg-white dark:bg-slate-900">
+      <div class="flex flex-wrap gap-2 p-4 bg-n-background">
         <template v-for="color in COLORS" :key="color">
           <Button
             v-for="variant in VARIANTS"
@@ -93,7 +91,7 @@ const SIZES = ['default', 'sm', 'lg'];
 
     <!-- Icon Positions -->
     <Variant title="Icon Positions & Sizes">
-      <div class="flex flex-wrap gap-2 p-4 bg-white dark:bg-slate-900">
+      <div class="flex flex-wrap gap-2 p-4 bg-n-background">
         <template v-for="size in SIZES" :key="size">
           <Button
             :label="`${size} Leading`"
@@ -113,7 +111,7 @@ const SIZES = ['default', 'sm', 'lg'];
 
     <!-- Ghost & Link Variants -->
     <Variant title="Ghost & Link Variants">
-      <div class="flex flex-wrap gap-2 p-4 bg-white dark:bg-slate-900">
+      <div class="flex flex-wrap gap-2 p-4 bg-n-background">
         <Button label="Ghost Button" variant="ghost" color="slate" />
         <Button
           label="Ghost with Icon"
diff --git a/app/javascript/dashboard/components-next/button/ConfirmButton.story.vue b/app/javascript/dashboard/components-next/button/ConfirmButton.story.vue
index 673661a74..8e2847982 100644
--- a/app/javascript/dashboard/components-next/button/ConfirmButton.story.vue
+++ b/app/javascript/dashboard/components-next/button/ConfirmButton.story.vue
@@ -15,7 +15,7 @@ const incrementCount = () => {
     :layout="{ type: 'grid', width: '400px' }"
   >
     <Variant title="Basic">
-      <div class="grid gap-2 p-4 bg-white dark:bg-slate-900">
+      <div class="grid gap-2 p-4 bg-n-background">
         <p>{{ count }}</p>
         <ConfirmButton
           label="Delete"
@@ -26,7 +26,7 @@ const incrementCount = () => {
     </Variant>
 
     <Variant title="Color Change">
-      <div class="grid gap-2 p-4 bg-white dark:bg-slate-900">
+      <div class="grid gap-2 p-4 bg-n-background">
         <p>{{ count }}</p>
         <ConfirmButton
           label="Archive"
diff --git a/app/javascript/dashboard/components-next/captain/assistant/AssistantCard.story.vue b/app/javascript/dashboard/components-next/captain/assistant/AssistantCard.story.vue
index b388d067e..7557d01dd 100644
--- a/app/javascript/dashboard/components-next/captain/assistant/AssistantCard.story.vue
+++ b/app/javascript/dashboard/components-next/captain/assistant/AssistantCard.story.vue
@@ -12,7 +12,7 @@ import { assistantsList } from 'dashboard/components-next/captain/pageComponents
       <div
         v-for="(assistant, index) in assistantsList"
         :key="index"
-        class="px-20 py-4 bg-white dark:bg-slate-900"
+        class="px-20 py-4 bg-n-background"
       >
         <AssistantCard
           :id="assistant.id"
diff --git a/app/javascript/dashboard/components-next/captain/assistant/DocumentCard.story.vue b/app/javascript/dashboard/components-next/captain/assistant/DocumentCard.story.vue
index df1ada6cc..40d2f1f04 100644
--- a/app/javascript/dashboard/components-next/captain/assistant/DocumentCard.story.vue
+++ b/app/javascript/dashboard/components-next/captain/assistant/DocumentCard.story.vue
@@ -12,7 +12,7 @@ import { documentsList } from 'dashboard/components-next/captain/pageComponents/
       <div
         v-for="(doc, index) in documentsList"
         :key="index"
-        class="px-20 py-4 bg-white dark:bg-slate-900"
+        class="px-20 py-4 bg-n-background"
       >
         <DocumentCard
           :id="doc.id"
diff --git a/app/javascript/dashboard/components-next/captain/assistant/InboxCard.story.vue b/app/javascript/dashboard/components-next/captain/assistant/InboxCard.story.vue
index 2fd0e9756..afddce442 100644
--- a/app/javascript/dashboard/components-next/captain/assistant/InboxCard.story.vue
+++ b/app/javascript/dashboard/components-next/captain/assistant/InboxCard.story.vue
@@ -12,7 +12,7 @@ import { inboxes } from 'dashboard/components-next/captain/pageComponents/emptyS
       <div
         v-for="inbox in inboxes"
         :key="inbox.id"
-        class="px-20 py-4 bg-white dark:bg-slate-900"
+        class="px-20 py-4 bg-n-background"
       >
         <InboxCard :id="inbox.id" :inbox="inbox" />
       </div>
diff --git a/app/javascript/dashboard/components-next/captain/assistant/ResponseCard.story.vue b/app/javascript/dashboard/components-next/captain/assistant/ResponseCard.story.vue
index 1a281b799..0842422b9 100644
--- a/app/javascript/dashboard/components-next/captain/assistant/ResponseCard.story.vue
+++ b/app/javascript/dashboard/components-next/captain/assistant/ResponseCard.story.vue
@@ -12,7 +12,7 @@ import { responsesList } from 'dashboard/components-next/captain/pageComponents/
       <div
         v-for="(response, index) in responsesList"
         :key="index"
-        class="px-20 py-4 bg-white dark:bg-slate-900"
+        class="px-20 py-4 bg-n-background"
       >
         <ResponseCard
           :id="response.id"
diff --git a/app/javascript/dashboard/components-next/captain/assistant/ResponseCard.vue b/app/javascript/dashboard/components-next/captain/assistant/ResponseCard.vue
index f00354105..7879411c8 100644
--- a/app/javascript/dashboard/components-next/captain/assistant/ResponseCard.vue
+++ b/app/javascript/dashboard/components-next/captain/assistant/ResponseCard.vue
@@ -123,7 +123,7 @@ const handleDocumentableClick = () => {
     @mouseenter="emit('hover', true)"
     @mouseleave="emit('hover', false)"
   >
-    <div v-show="selectable" class="absolute top-7 ltr:left-4 rtl:right-4">
+    <div v-show="selectable" class="absolute top-7 ltr:left-3 rtl:right-3">
       <Checkbox v-model="modelValue" />
     </div>
     <div class="flex relative justify-between w-full gap-1">
diff --git a/app/javascript/dashboard/components-next/captain/pageComponents/assistant/AssistantForm.vue b/app/javascript/dashboard/components-next/captain/pageComponents/assistant/AssistantForm.vue
index 3c8afec07..8c26de2f5 100644
--- a/app/javascript/dashboard/components-next/captain/pageComponents/assistant/AssistantForm.vue
+++ b/app/javascript/dashboard/components-next/captain/pageComponents/assistant/AssistantForm.vue
@@ -159,7 +159,7 @@ watch(
         variant="faded"
         color="slate"
         :label="t('CAPTAIN.FORM.CANCEL')"
-        class="w-full bg-n-alpha-2 n-blue-text hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
         @click="handleCancel"
       />
       <Button
diff --git a/app/javascript/dashboard/components-next/captain/pageComponents/document/DocumentForm.vue b/app/javascript/dashboard/components-next/captain/pageComponents/document/DocumentForm.vue
index 2a2730e46..d85ba8a06 100644
--- a/app/javascript/dashboard/components-next/captain/pageComponents/document/DocumentForm.vue
+++ b/app/javascript/dashboard/components-next/captain/pageComponents/document/DocumentForm.vue
@@ -99,7 +99,7 @@ const handleSubmit = async () => {
         variant="faded"
         color="slate"
         :label="t('CAPTAIN.FORM.CANCEL')"
-        class="w-full bg-n-alpha-2 n-blue-text hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
         @click="handleCancel"
       />
       <Button
diff --git a/app/javascript/dashboard/components-next/captain/pageComponents/inbox/ConnectInboxForm.vue b/app/javascript/dashboard/components-next/captain/pageComponents/inbox/ConnectInboxForm.vue
index 23aae478f..a7acb45b1 100644
--- a/app/javascript/dashboard/components-next/captain/pageComponents/inbox/ConnectInboxForm.vue
+++ b/app/javascript/dashboard/components-next/captain/pageComponents/inbox/ConnectInboxForm.vue
@@ -100,7 +100,7 @@ const handleSubmit = async () => {
         variant="faded"
         color="slate"
         :label="t('CAPTAIN.FORM.CANCEL')"
-        class="w-full bg-n-alpha-2 n-blue-text hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
         @click="handleCancel"
       />
       <Button
diff --git a/app/javascript/dashboard/components-next/captain/pageComponents/response/ResponseForm.vue b/app/javascript/dashboard/components-next/captain/pageComponents/response/ResponseForm.vue
index 5582199a7..2b143fd15 100644
--- a/app/javascript/dashboard/components-next/captain/pageComponents/response/ResponseForm.vue
+++ b/app/javascript/dashboard/components-next/captain/pageComponents/response/ResponseForm.vue
@@ -146,7 +146,7 @@ watch(
         variant="faded"
         color="slate"
         :label="t('CAPTAIN.FORM.CANCEL')"
-        class="w-full bg-n-alpha-2 n-blue-text hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
         @click="handleCancel"
       />
       <Button
diff --git a/app/javascript/dashboard/components-next/colorpicker/ColorPicker.vue b/app/javascript/dashboard/components-next/colorpicker/ColorPicker.vue
index de04b115a..0e342def2 100644
--- a/app/javascript/dashboard/components-next/colorpicker/ColorPicker.vue
+++ b/app/javascript/dashboard/components-next/colorpicker/ColorPicker.vue
@@ -90,7 +90,7 @@ const pickerRef = ref(null);
 
     input,
     .vc-input__input {
-      @apply bg-n-background text-slate-900 dark:text-slate-50 rounded-md shadow-none;
+      @apply bg-n-background text-n-slate-12 rounded-md shadow-none;
     }
 
     .vc-input__label {
diff --git a/app/javascript/dashboard/components-next/combobox/ComboBox.story.vue b/app/javascript/dashboard/components-next/combobox/ComboBox.story.vue
index caf26ad43..8933844ce 100644
--- a/app/javascript/dashboard/components-next/combobox/ComboBox.story.vue
+++ b/app/javascript/dashboard/components-next/combobox/ComboBox.story.vue
@@ -15,14 +15,14 @@ const selectedValue = ref('');
 <template>
   <Story title="Components/ComboBox" :layout="{ type: 'grid', width: '300px' }">
     <Variant title="Default">
-      <div class="w-full p-4 bg-white h-80 dark:bg-slate-900">
+      <div class="w-full p-4 bg-n-background h-80">
         <ComboBox v-model="selectedValue" :options="options" />
         <p class="mt-2">Selected value: {{ selectedValue }}</p>
       </div>
     </Variant>
 
     <Variant title="Disabled">
-      <div class="w-full p-4 bg-white h-80 dark:bg-slate-900">
+      <div class="w-full p-4 bg-n-background h-80">
         <ComboBox :options="options" disabled />
       </div>
     </Variant>
diff --git a/app/javascript/dashboard/components-next/combobox/ComboBoxDropdown.vue b/app/javascript/dashboard/components-next/combobox/ComboBoxDropdown.vue
index e24a366e2..4cb0b6718 100644
--- a/app/javascript/dashboard/components-next/combobox/ComboBoxDropdown.vue
+++ b/app/javascript/dashboard/components-next/combobox/ComboBoxDropdown.vue
@@ -69,7 +69,7 @@ defineExpose({
         :value="searchValue"
         type="search"
         :placeholder="searchPlaceholder || t('COMBOBOX.SEARCH_PLACEHOLDER')"
-        class="reset-base w-full py-2 pl-10 pr-2 text-sm focus:outline-none border-none rounded-t-md bg-n-solid-1 text-slate-900 dark:text-slate-50"
+        class="reset-base w-full py-2 pl-10 pr-2 text-sm focus:outline-none border-none rounded-t-md bg-n-solid-1 text-n-slate-12"
         @input="onInputSearch"
       />
     </div>
@@ -102,10 +102,7 @@ defineExpose({
           class="flex-shrink-0 i-lucide-check size-4 text-n-slate-11"
         />
       </li>
-      <li
-        v-if="options.length === 0"
-        class="px-3 py-2 text-sm text-slate-600 dark:text-slate-300"
-      >
+      <li v-if="options.length === 0" class="px-3 py-2 text-sm text-n-slate-11">
         {{ emptyState || t('COMBOBOX.EMPTY_STATE') }}
       </li>
     </ul>
diff --git a/app/javascript/dashboard/components-next/combobox/TagMultiSelectComboxBox.story.vue b/app/javascript/dashboard/components-next/combobox/TagMultiSelectComboxBox.story.vue
index dc4b5b0f3..fb57e7082 100644
--- a/app/javascript/dashboard/components-next/combobox/TagMultiSelectComboxBox.story.vue
+++ b/app/javascript/dashboard/components-next/combobox/TagMultiSelectComboxBox.story.vue
@@ -20,14 +20,14 @@ const preselectedValues = ref([1, 2]);
     :layout="{ type: 'grid', width: '300px' }"
   >
     <Variant title="Default">
-      <div class="w-full p-4 bg-white h-80 dark:bg-slate-900">
+      <div class="w-full p-4 bg-n-background h-80">
         <TagMultiSelectComboBox v-model="selectedValues" :options="options" />
         <p class="mt-2">Selected values: {{ selectedValues }}</p>
       </div>
     </Variant>
 
     <Variant title="With Preselected Values">
-      <div class="w-full p-4 bg-white h-80 dark:bg-slate-900">
+      <div class="w-full p-4 bg-n-background h-80">
         <TagMultiSelectComboBox
           v-model="preselectedValues"
           :options="options"
@@ -37,13 +37,13 @@ const preselectedValues = ref([1, 2]);
     </Variant>
 
     <Variant title="Disabled">
-      <div class="w-full p-4 bg-white h-80 dark:bg-slate-900">
+      <div class="w-full p-4 bg-n-background h-80">
         <TagMultiSelectComboBox :options="options" disabled />
       </div>
     </Variant>
 
     <Variant title="With Error">
-      <div class="w-full p-4 bg-white h-80 dark:bg-slate-900">
+      <div class="w-full p-4 bg-n-background h-80">
         <TagMultiSelectComboBox
           :options="options"
           has-error
diff --git a/app/javascript/dashboard/components-next/copilot/CopilotLauncher.vue b/app/javascript/dashboard/components-next/copilot/CopilotLauncher.vue
index c0766f382..9b7ac983f 100644
--- a/app/javascript/dashboard/components-next/copilot/CopilotLauncher.vue
+++ b/app/javascript/dashboard/components-next/copilot/CopilotLauncher.vue
@@ -19,6 +19,7 @@ const isConversationRoute = computed(() => {
     'conversation_through_mentions',
     'conversation_through_unattended',
     'conversation_through_participating',
+    'inbox_view_conversation',
   ];
   return CONVERSATION_ROUTES.includes(route.name);
 });
@@ -48,7 +49,10 @@ const toggleSidebar = () => {
 </script>
 
 <template>
-  <div v-if="showCopilotLauncher" class="fixed bottom-4 right-4 z-50">
+  <div
+    v-if="showCopilotLauncher"
+    class="fixed bottom-4 ltr:right-4 rtl:left-4 z-50"
+  >
     <div class="rounded-full bg-n-alpha-2 p-1">
       <Button
         icon="i-woot-captain"
diff --git a/app/javascript/dashboard/components-next/dropdown-menu/DropdownMenu.story.vue b/app/javascript/dashboard/components-next/dropdown-menu/DropdownMenu.story.vue
index f1fb01af3..fa1ffb30d 100644
--- a/app/javascript/dashboard/components-next/dropdown-menu/DropdownMenu.story.vue
+++ b/app/javascript/dashboard/components-next/dropdown-menu/DropdownMenu.story.vue
@@ -20,7 +20,7 @@ const handleAction = () => {
 <template>
   <Story title="Components/DropdownMenu" :layout="{ type: 'grid', width: 300 }">
     <Variant title="Default">
-      <div class="p-4 bg-white h-72 dark:bg-slate-900">
+      <div class="p-4 bg-n-background h-72">
         <div class="relative">
           <Button label="Open Menu" size="sm" @click="toggleDropdown" />
           <DropdownMenu
@@ -34,13 +34,13 @@ const handleAction = () => {
     </Variant>
 
     <Variant title="Always Open">
-      <div class="p-4 bg-white h-72 dark:bg-slate-900">
+      <div class="p-4 bg-n-background h-72">
         <DropdownMenu :menu-items="menuItems" @action="handleAction" />
       </div>
     </Variant>
 
     <Variant title="Custom Items">
-      <div class="p-4 bg-white h-72 dark:bg-slate-900">
+      <div class="p-4 bg-n-background h-72">
         <DropdownMenu
           :menu-items="[
             { label: 'Custom 1', action: 'custom1', icon: 'file-upload' },
@@ -53,7 +53,7 @@ const handleAction = () => {
     </Variant>
 
     <Variant title="With search">
-      <div class="p-4 bg-white h-72 dark:bg-slate-900">
+      <div class="p-4 bg-n-background h-72">
         <DropdownMenu
           :menu-items="[
             { label: 'Custom 1', action: 'custom1', icon: 'file-upload' },
diff --git a/app/javascript/dashboard/components-next/dropdown-menu/DropdownPrimitives.story.vue b/app/javascript/dashboard/components-next/dropdown-menu/DropdownPrimitives.story.vue
index 085aa0d28..a174b1eea 100644
--- a/app/javascript/dashboard/components-next/dropdown-menu/DropdownPrimitives.story.vue
+++ b/app/javascript/dashboard/components-next/dropdown-menu/DropdownPrimitives.story.vue
@@ -51,7 +51,7 @@ const menuItems = ref([
     :layout="{ type: 'grid', width: 400, height: 800 }"
   >
     <Variant title="Profile Menu">
-      <div class="p-4 bg-white h-[500px] dark:bg-slate-900">
+      <div class="p-4 bg-n-background h-[500px]">
         <DropdownContainer>
           <template #trigger="{ toggle }">
             <Button label="Open Menu" size="sm" @click="toggle" />
diff --git a/app/javascript/dashboard/components-next/icon/provider.js b/app/javascript/dashboard/components-next/icon/provider.js
index 9c0a24925..36dd6216e 100644
--- a/app/javascript/dashboard/components-next/icon/provider.js
+++ b/app/javascript/dashboard/components-next/icon/provider.js
@@ -13,6 +13,7 @@ export function useChannelIcon(inbox) {
     'Channel::WebWidget': 'i-ri-global-fill',
     'Channel::Whatsapp': 'i-ri-whatsapp-fill',
     'Channel::Instagram': 'i-ri-instagram-fill',
+    'Channel::Voice': 'i-ri-phone-fill',
   };
 
   const providerIconMap = {
diff --git a/app/javascript/dashboard/components-next/icon/specs/provider.spec.js b/app/javascript/dashboard/components-next/icon/specs/provider.spec.js
index df30d7138..5860e30ea 100644
--- a/app/javascript/dashboard/components-next/icon/specs/provider.spec.js
+++ b/app/javascript/dashboard/components-next/icon/specs/provider.spec.js
@@ -19,6 +19,12 @@ describe('useChannelIcon', () => {
     expect(icon).toBe('i-ri-whatsapp-fill');
   });
 
+  it('returns correct icon for Voice channel', () => {
+    const inbox = { channel_type: 'Channel::Voice' };
+    const { value: icon } = useChannelIcon(inbox);
+    expect(icon).toBe('i-ri-phone-fill');
+  });
+
   describe('Email channel', () => {
     it('returns mail icon for generic email channel', () => {
       const inbox = { channel_type: 'Channel::Email' };
diff --git a/app/javascript/dashboard/components-next/inline-input/InlineInput.story.vue b/app/javascript/dashboard/components-next/inline-input/InlineInput.story.vue
index 7338d9cc9..2d013f01d 100644
--- a/app/javascript/dashboard/components-next/inline-input/InlineInput.story.vue
+++ b/app/javascript/dashboard/components-next/inline-input/InlineInput.story.vue
@@ -8,13 +8,13 @@ import InlineInput from './InlineInput.vue';
     :layout="{ type: 'grid', width: '400' }"
   >
     <Variant title="Default">
-      <div class="p-4 bg-white dark:bg-slate-800">
+      <div class="p-4 bg-n-background">
         <InlineInput id="inline-input-1" placeholder="Default InlineInput" />
       </div>
     </Variant>
 
     <Variant title="With Label">
-      <div class="p-4 bg-white dark:bg-slate-800">
+      <div class="p-4 bg-n-background">
         <InlineInput
           id="inline-input-2"
           label="Username"
@@ -24,7 +24,7 @@ import InlineInput from './InlineInput.vue';
     </Variant>
 
     <Variant title="Disabled">
-      <div class="p-4 bg-white dark:bg-slate-800">
+      <div class="p-4 bg-n-background">
         <InlineInput
           id="inline-input-3"
           label="Disabled InlineInput"
@@ -35,24 +35,24 @@ import InlineInput from './InlineInput.vue';
     </Variant>
 
     <Variant title="With Custom Classes">
-      <div class="flex flex-col gap-4 p-4 bg-white dark:bg-slate-800">
+      <div class="flex flex-col gap-4 p-4 bg-n-background">
         <InlineInput
           id="inline-input-4"
           label="Custom Input Class"
           placeholder="Custom input style"
-          custom-input-class="placeholder:text-green-200 dark:placeholder:text-green-800"
+          custom-input-class="placeholder:text-n-teal-6 dark:placeholder:text-n-teal-6"
         />
         <InlineInput
           id="inline-input-5"
           label="Custom Label Class"
           placeholder="Custom label style"
-          custom-label-class="text-green-600 dark:text-green-400"
+          custom-label-class="text-n-teal-6 dark:text-n-teal-6"
         />
       </div>
     </Variant>
 
     <Variant title="Different Types">
-      <div class="flex flex-col gap-4 p-4 bg-white dark:bg-slate-800">
+      <div class="flex flex-col gap-4 p-4 bg-n-background">
         <InlineInput
           id="inline-input-6"
           label="Text"
diff --git a/app/javascript/dashboard/components-next/input/Input.story.vue b/app/javascript/dashboard/components-next/input/Input.story.vue
index 579c2437a..bf190d827 100644
--- a/app/javascript/dashboard/components-next/input/Input.story.vue
+++ b/app/javascript/dashboard/components-next/input/Input.story.vue
@@ -5,25 +5,25 @@ import Input from './Input.vue';
 <template>
   <Story title="Components/Input" :layout="{ type: 'grid', width: '400' }">
     <Variant title="Default">
-      <div class="p-4 bg-white dark:bg-slate-800">
+      <div class="p-4 bg-n-background">
         <Input placeholder="Default Input" />
       </div>
     </Variant>
 
     <Variant title="With Label">
-      <div class="p-4 bg-white dark:bg-slate-800">
+      <div class="p-4 bg-n-background">
         <Input label="Username" placeholder="Enter your username" />
       </div>
     </Variant>
 
     <Variant title="Disabled">
-      <div class="p-4 bg-white dark:bg-slate-800">
+      <div class="p-4 bg-n-background">
         <Input label="Disabled Input" placeholder="Can't type here" disabled />
       </div>
     </Variant>
 
     <Variant title="With Message">
-      <div class="flex flex-col gap-4 p-4 bg-white dark:bg-slate-800">
+      <div class="flex flex-col gap-4 p-4 bg-n-background">
         <Input
           label="Email"
           placeholder="Enter your email"
@@ -46,7 +46,7 @@ import Input from './Input.vue';
     </Variant>
 
     <Variant title="Different Types">
-      <div class="flex flex-col gap-4 p-4 bg-white dark:bg-slate-800">
+      <div class="flex flex-col gap-4 p-4 bg-n-background">
         <Input label="Text" type="text" placeholder="Text input" />
         <Input label="Number" type="number" placeholder="Number input" />
         <Input label="Password" type="password" placeholder="Password input" />
@@ -56,11 +56,11 @@ import Input from './Input.vue';
     </Variant>
 
     <Variant title="Custom Input Class">
-      <div class="p-4 bg-white dark:bg-slate-800">
+      <div class="p-4 bg-n-background">
         <Input
           label="Custom Style"
           placeholder="Custom input class"
-          custom-input-class="border-yellow-500 dark:border-yellow-700"
+          custom-input-class="border-n-amber-5 dark:border-n-amber-5"
         />
       </div>
     </Variant>
diff --git a/app/javascript/dashboard/components-next/input/Input.vue b/app/javascript/dashboard/components-next/input/Input.vue
index ea6eb0417..6288f7452 100644
--- a/app/javascript/dashboard/components-next/input/Input.vue
+++ b/app/javascript/dashboard/components-next/input/Input.vue
@@ -1,51 +1,21 @@
 <script setup>
-import { computed, ref, onMounted, nextTick } from 'vue';
+import { computed, ref, onMounted, nextTick, getCurrentInstance } from 'vue';
 const props = defineProps({
-  modelValue: {
-    type: [String, Number],
-    default: '',
-  },
-  type: {
-    type: String,
-    default: 'text',
-  },
-  customInputClass: {
-    type: [String, Object, Array],
-    default: '',
-  },
-  placeholder: {
-    type: String,
-    default: '',
-  },
-  label: {
-    type: String,
-    default: '',
-  },
-  id: {
-    type: String,
-    default: '',
-  },
-  message: {
-    type: String,
-    default: '',
-  },
-  disabled: {
-    type: Boolean,
-    default: false,
-  },
+  modelValue: { type: [String, Number], default: '' },
+  type: { type: String, default: 'text' },
+  customInputClass: { type: [String, Object, Array], default: '' },
+  placeholder: { type: String, default: '' },
+  label: { type: String, default: '' },
+  id: { type: String, default: '' },
+  message: { type: String, default: '' },
+  disabled: { type: Boolean, default: false },
   messageType: {
     type: String,
     default: 'info',
     validator: value => ['info', 'error', 'success'].includes(value),
   },
-  min: {
-    type: String,
-    default: '',
-  },
-  autofocus: {
-    type: Boolean,
-    default: false,
-  },
+  min: { type: String, default: '' },
+  autofocus: { type: Boolean, default: false },
 });
 
 const emit = defineEmits([
@@ -56,6 +26,10 @@ const emit = defineEmits([
   'enter',
 ]);
 
+// Generate a unique ID per component instance when `id` prop is not provided.
+const { uid } = getCurrentInstance();
+const uniqueId = computed(() => props.id || `input-${uid}`);
+
 const isFocused = ref(false);
 const inputRef = ref(null);
 
@@ -64,7 +38,7 @@ const messageClass = computed(() => {
     case 'error':
       return 'text-n-ruby-9 dark:text-n-ruby-9';
     case 'success':
-      return 'text-green-500 dark:text-green-400';
+      return 'text-n-teal-10 dark:text-n-teal-10';
     default:
       return 'text-n-slate-11 dark:text-n-slate-11';
   }
@@ -111,7 +85,7 @@ onMounted(() => {
   <div class="relative flex flex-col min-w-0 gap-1">
     <label
       v-if="label"
-      :for="id"
+      :for="uniqueId"
       class="mb-0.5 text-sm font-medium text-n-slate-12"
     >
       {{ label }}
@@ -119,7 +93,7 @@ onMounted(() => {
     <!-- Added prefix slot to allow adding icons to the input -->
     <slot name="prefix" />
     <input
-      :id="id"
+      :id="uniqueId"
       ref="inputRef"
       :value="modelValue"
       :class="[
diff --git a/app/javascript/dashboard/components-next/message/Message.vue b/app/javascript/dashboard/components-next/message/Message.vue
index 98323f79a..28776a8d9 100644
--- a/app/javascript/dashboard/components-next/message/Message.vue
+++ b/app/javascript/dashboard/components-next/message/Message.vue
@@ -379,7 +379,7 @@ const shouldRenderMessage = computed(() => {
 function openContextMenu(e) {
   const shouldSkipContextMenu =
     e.target?.classList.contains('skip-context-menu') ||
-    e.target?.tagName.toLowerCase() === 'a';
+    ['a', 'img'].includes(e.target?.tagName.toLowerCase());
   if (shouldSkipContextMenu || getSelection().toString()) {
     return;
   }
diff --git a/app/javascript/dashboard/components-next/message/bubbles/Dyte.vue b/app/javascript/dashboard/components-next/message/bubbles/Dyte.vue
index fb0813409..157298d73 100644
--- a/app/javascript/dashboard/components-next/message/bubbles/Dyte.vue
+++ b/app/javascript/dashboard/components-next/message/bubbles/Dyte.vue
@@ -74,7 +74,7 @@ const action = computed(() => ({
 
 <style lang="scss">
 .join-call-button {
-  margin: var(--space-small) 0;
+  margin: 0.5rem 0;
 }
 
 .video-call--container {
@@ -83,9 +83,9 @@ const action = computed(() => ({
   right: 0;
   width: 100%;
   height: 100%;
-  z-index: var(--z-index-high);
-  padding: var(--space-smaller);
-  background: var(--b-800);
+  z-index: 1000;
+  padding: 0.25rem;
+  @apply bg-n-background;
 
   iframe {
     width: 100%;
@@ -95,7 +95,7 @@ const action = computed(() => ({
 
   button {
     position: absolute;
-    top: var(--space-smaller);
+    top: 0.25rem;
     right: 10rem;
   }
 }
diff --git a/app/javascript/dashboard/components-next/message/bubbles/Email/EmailMeta.vue b/app/javascript/dashboard/components-next/message/bubbles/Email/EmailMeta.vue
index f4b863e64..905819ce6 100644
--- a/app/javascript/dashboard/components-next/message/bubbles/Email/EmailMeta.vue
+++ b/app/javascript/dashboard/components-next/message/bubbles/Email/EmailMeta.vue
@@ -14,7 +14,8 @@ const fromEmail = computed(() => {
 });
 
 const toEmail = computed(() => {
-  return contentAttributes.value?.email?.to ?? [];
+  const { toEmails, email } = contentAttributes.value;
+  return email?.to ?? toEmails ?? [];
 });
 
 const ccEmail = computed(() => {
diff --git a/app/javascript/dashboard/components-next/message/bubbles/Form.vue b/app/javascript/dashboard/components-next/message/bubbles/Form.vue
index ca9af4994..12cfafa8f 100644
--- a/app/javascript/dashboard/components-next/message/bubbles/Form.vue
+++ b/app/javascript/dashboard/components-next/message/bubbles/Form.vue
@@ -4,9 +4,11 @@ import BaseBubble from './Base.vue';
 import { useI18n } from 'vue-i18n';
 import { CONTENT_TYPES } from '../constants.js';
 import { useMessageContext } from '../provider.js';
+import { useInbox } from 'dashboard/composables/useInbox';
 
 const { content, contentAttributes, contentType } = useMessageContext();
 const { t } = useI18n();
+const { isAWebWidgetInbox } = useInbox();
 
 const formValues = computed(() => {
   if (contentType.value === CONTENT_TYPES.FORM) {
@@ -56,7 +58,7 @@ const formValues = computed(() => {
         <dd>{{ item.title }}</dd>
       </template>
     </dl>
-    <div v-else class="my-2 font-medium">
+    <div v-else-if="isAWebWidgetInbox" class="my-2 font-medium">
       {{ t('CONVERSATION.NO_RESPONSE') }}
     </div>
   </BaseBubble>
diff --git a/app/javascript/dashboard/components-next/message/chips/File.vue b/app/javascript/dashboard/components-next/message/chips/File.vue
index 90472db7f..2d55065c8 100644
--- a/app/javascript/dashboard/components-next/message/chips/File.vue
+++ b/app/javascript/dashboard/components-next/message/chips/File.vue
@@ -34,7 +34,7 @@ const displayFileName = computed(() => {
 const textColorClass = computed(() => {
   const colorMap = {
     '7z': 'dark:text-[#EDEEF0] text-[#2F265F]',
-    csv: 'text-amber-12',
+    csv: 'text-n-amber-12',
     doc: 'dark:text-[#D6E1FF] text-[#1F2D5C]', // indigo-12
     docx: 'dark:text-[#D6E1FF] text-[#1F2D5C]', // indigo-12
     json: 'text-n-slate-12',
diff --git a/app/javascript/dashboard/components-next/pagination/PaginationFooter.story.vue b/app/javascript/dashboard/components-next/pagination/PaginationFooter.story.vue
index 255bbc8dc..b1f5ea3e2 100644
--- a/app/javascript/dashboard/components-next/pagination/PaginationFooter.story.vue
+++ b/app/javascript/dashboard/components-next/pagination/PaginationFooter.story.vue
@@ -23,7 +23,7 @@ const singlePageState = createPaginationState(1, 10, 16);
     :layout="{ type: 'grid', width: '957' }"
   >
     <Variant title="Default">
-      <div class="p-4 bg-white dark:bg-slate-900">
+      <div class="p-4 bg-n-background">
         <PaginationFooter
           :current-page="defaultState.currentPage.value"
           :total-items="defaultState.totalItems"
@@ -34,7 +34,7 @@ const singlePageState = createPaginationState(1, 10, 16);
     </Variant>
 
     <Variant title="Middle Page">
-      <div class="p-4 bg-white dark:bg-slate-900">
+      <div class="p-4 bg-n-background">
         <PaginationFooter
           :current-page="middlePageState.currentPage.value"
           :total-items="middlePageState.totalItems"
@@ -45,7 +45,7 @@ const singlePageState = createPaginationState(1, 10, 16);
     </Variant>
 
     <Variant title="Last Page">
-      <div class="p-4 bg-white dark:bg-slate-900">
+      <div class="p-4 bg-n-background">
         <PaginationFooter
           :current-page="lastPageState.currentPage.value"
           :total-items="lastPageState.totalItems"
@@ -56,7 +56,7 @@ const singlePageState = createPaginationState(1, 10, 16);
     </Variant>
 
     <Variant title="Custom Items Per Page">
-      <div class="p-4 bg-white dark:bg-slate-900">
+      <div class="p-4 bg-n-background">
         <PaginationFooter
           :current-page="customItemsState.currentPage.value"
           :total-items="customItemsState.totalItems"
@@ -67,7 +67,7 @@ const singlePageState = createPaginationState(1, 10, 16);
     </Variant>
 
     <Variant title="Single Page">
-      <div class="p-4 bg-white dark:bg-slate-900">
+      <div class="p-4 bg-n-background">
         <PaginationFooter
           :current-page="singlePageState.currentPage.value"
           :total-items="singlePageState.totalItems"
diff --git a/app/javascript/dashboard/components-next/sidebar/Sidebar.vue b/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
index 5d7aac3c3..171f4a4d8 100644
--- a/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
+++ b/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
@@ -87,7 +87,7 @@ const newReportRoutes = () => [
   {
     name: 'Reports Label',
     label: t('SIDEBAR.REPORTS_LABEL'),
-    to: accountScopedRoute('label_reports'),
+    to: accountScopedRoute('label_reports_index'),
   },
   {
     name: 'Reports Inbox',
diff --git a/app/javascript/dashboard/components-next/sidebar/SidebarGroupHeader.vue b/app/javascript/dashboard/components-next/sidebar/SidebarGroupHeader.vue
index 1fd1786a0..b0fd8fc69 100644
--- a/app/javascript/dashboard/components-next/sidebar/SidebarGroupHeader.vue
+++ b/app/javascript/dashboard/components-next/sidebar/SidebarGroupHeader.vue
@@ -23,10 +23,11 @@ const showBadge = useMapGetter(props.getterKeys.badge);
     :is="to ? 'router-link' : 'div'"
     class="flex items-center gap-2 px-2 py-1.5 rounded-lg h-8"
     role="button"
+    draggable="false"
     :to="to"
     :title="label"
     :class="{
-      'n-blue-text bg-n-alpha-2 font-medium': isActive && !hasActiveChild,
+      'text-n-blue-text bg-n-alpha-2 font-medium': isActive && !hasActiveChild,
       'text-n-slate-12 font-medium': hasActiveChild,
       'text-n-slate-11 hover:bg-n-alpha-2': !isActive && !hasActiveChild,
     }"
diff --git a/app/javascript/dashboard/components-next/sidebar/SidebarGroupLeaf.vue b/app/javascript/dashboard/components-next/sidebar/SidebarGroupLeaf.vue
index f97beadee..8d8b134bd 100644
--- a/app/javascript/dashboard/components-next/sidebar/SidebarGroupLeaf.vue
+++ b/app/javascript/dashboard/components-next/sidebar/SidebarGroupLeaf.vue
@@ -33,7 +33,7 @@ const shouldRenderComponent = computed(() => {
       :title="label"
       class="flex h-8 items-center gap-2 px-2 py-1 rounded-lg max-w-[9.438rem] hover:bg-gradient-to-r from-transparent via-n-slate-3/70 to-n-slate-3/70 group"
       :class="{
-        'n-blue-text bg-n-alpha-2 active': active,
+        'text-n-blue-text bg-n-alpha-2 active': active,
       }"
     >
       <component
diff --git a/app/javascript/dashboard/components-next/sidebar/SidebarProfileMenu.vue b/app/javascript/dashboard/components-next/sidebar/SidebarProfileMenu.vue
index ce8017984..5f7fa0755 100644
--- a/app/javascript/dashboard/components-next/sidebar/SidebarProfileMenu.vue
+++ b/app/javascript/dashboard/components-next/sidebar/SidebarProfileMenu.vue
@@ -111,11 +111,7 @@ const allowedMenuItems = computed(() => {
 </script>
 
 <template>
-  <DropdownContainer
-    class="relative w-full min-w-0"
-    :class="{ 'z-20': isOpen }"
-    @close="emit('close')"
-  >
+  <DropdownContainer class="relative w-full min-w-0" @close="emit('close')">
     <template #trigger="{ toggle, isOpen }">
       <button
         class="flex gap-2 items-center rounded-lg cursor-pointer text-left w-full hover:bg-n-alpha-1 p-1"
diff --git a/app/javascript/dashboard/components-next/switch/Switch.vue b/app/javascript/dashboard/components-next/switch/Switch.vue
index 766442953..d20128f25 100644
--- a/app/javascript/dashboard/components-next/switch/Switch.vue
+++ b/app/javascript/dashboard/components-next/switch/Switch.vue
@@ -19,7 +19,7 @@ const updateValue = () => {
 <template>
   <button
     type="button"
-    class="relative h-4 transition-colors duration-200 ease-in-out rounded-full w-7 focus:outline-none focus:ring-1 focus:ring-primary-500 focus:ring-offset-n-slate-2 focus:ring-offset-2"
+    class="relative h-4 transition-colors duration-200 ease-in-out rounded-full w-7 focus:outline-none focus:ring-1 focus:ring-n-brand focus:ring-offset-n-slate-2 focus:ring-offset-2"
     :class="modelValue ? 'bg-n-brand' : 'bg-n-alpha-1 dark:bg-n-alpha-2'"
     role="switch"
     :aria-checked="modelValue"
@@ -30,8 +30,8 @@ const updateValue = () => {
       class="absolute top-0.5 left-0.5 h-3 w-3 transform rounded-full shadow-sm transition-transform duration-200 ease-in-out"
       :class="
         modelValue
-          ? 'translate-x-3 bg-white'
-          : 'translate-x-0 bg-white dark:bg-n-black'
+          ? 'translate-x-3 bg-n-background'
+          : 'translate-x-0 bg-n-background'
       "
     />
   </button>
diff --git a/app/javascript/dashboard/components-next/tabbar/TabBar.story.vue b/app/javascript/dashboard/components-next/tabbar/TabBar.story.vue
index 7b1946cf6..d87ea1fda 100644
--- a/app/javascript/dashboard/components-next/tabbar/TabBar.story.vue
+++ b/app/javascript/dashboard/components-next/tabbar/TabBar.story.vue
@@ -25,13 +25,13 @@ const handleTabChanged = tab => {
 <template>
   <Story title="Components/TabBar" :layout="{ type: 'grid', width: '920px' }">
     <Variant title="Default">
-      <div class="p-4 bg-white dark:bg-slate-900">
+      <div class="p-4 bg-n-background">
         <TabBar :tabs="defaultTabs" @tab-changed="handleTabChanged" />
       </div>
     </Variant>
 
     <Variant title="Custom Tabs with Initial Tab">
-      <div class="p-4 bg-white dark:bg-slate-900">
+      <div class="p-4 bg-n-background">
         <TabBar
           :tabs="customTabs"
           :initial-active-tab="1"
@@ -41,7 +41,7 @@ const handleTabChanged = tab => {
     </Variant>
 
     <Variant title="No Counts">
-      <div class="p-4 bg-white dark:bg-slate-900">
+      <div class="p-4 bg-n-background">
         <TabBar
           :tabs="[{ label: 'Tab 1' }, { label: 'Tab 2' }, { label: 'Tab 3' }]"
           @tab-changed="handleTabChanged"
@@ -50,7 +50,7 @@ const handleTabChanged = tab => {
     </Variant>
 
     <Variant title="Single Tab">
-      <div class="p-4 bg-white dark:bg-slate-900">
+      <div class="p-4 bg-n-background">
         <TabBar
           :tabs="[{ label: 'Single Tab', count: 42 }]"
           @tab-changed="handleTabChanged"
diff --git a/app/javascript/dashboard/components-next/textarea/TextArea.story.vue b/app/javascript/dashboard/components-next/textarea/TextArea.story.vue
index 0a31f76c0..f934758ec 100644
--- a/app/javascript/dashboard/components-next/textarea/TextArea.story.vue
+++ b/app/javascript/dashboard/components-next/textarea/TextArea.story.vue
@@ -9,19 +9,19 @@ const description = ref('');
 <template>
   <Story title="Components/TextArea" :layout="{ type: 'grid', width: '400' }">
     <Variant title="Default">
-      <div class="p-4 bg-white dark:bg-slate-800">
+      <div class="p-4 bg-n-background">
         <TextArea placeholder="Default TextArea" />
       </div>
     </Variant>
 
     <Variant title="With Label">
-      <div class="p-4 bg-white dark:bg-slate-800">
+      <div class="p-4 bg-n-background">
         <TextArea label="Description" placeholder="Enter your description" />
       </div>
     </Variant>
 
     <Variant title="Disabled">
-      <div class="p-4 bg-white dark:bg-slate-800">
+      <div class="p-4 bg-n-background">
         <TextArea
           label="Disabled TextArea"
           placeholder="Can't type here"
@@ -31,7 +31,7 @@ const description = ref('');
     </Variant>
 
     <Variant title="With Character Count">
-      <div class="p-4 bg-white dark:bg-slate-800">
+      <div class="p-4 bg-n-background">
         <TextArea
           v-model="bio"
           label="Bio"
@@ -43,7 +43,7 @@ const description = ref('');
     </Variant>
 
     <Variant title="Custom Max Length">
-      <div class="p-4 bg-white dark:bg-slate-800">
+      <div class="p-4 bg-n-background">
         <TextArea
           v-model="description"
           label="Long Description"
@@ -55,11 +55,11 @@ const description = ref('');
     </Variant>
 
     <Variant title="Custom TextArea Class">
-      <div class="p-4 bg-white dark:bg-slate-800">
+      <div class="p-4 bg-n-background">
         <TextArea
           label="Custom Style"
           placeholder="Custom textarea class"
-          custom-text-area-class="border-yellow-500 dark:border-yellow-700"
+          custom-text-area-class="border-n-amber-5 dark:border-n-amber-5"
         />
       </div>
     </Variant>
diff --git a/app/javascript/dashboard/components-next/textarea/TextArea.vue b/app/javascript/dashboard/components-next/textarea/TextArea.vue
index 66cb5f7f4..7568341c4 100644
--- a/app/javascript/dashboard/components-next/textarea/TextArea.vue
+++ b/app/javascript/dashboard/components-next/textarea/TextArea.vue
@@ -47,7 +47,7 @@ const messageClass = computed(() => {
     case 'error':
       return 'text-n-ruby-9 dark:text-n-ruby-9';
     case 'success':
-      return 'text-green-500 dark:text-green-400';
+      return 'text-n-teal-10 dark:text-n-teal-10';
     default:
       return 'text-n-slate-11 dark:text-n-slate-11';
   }
@@ -179,7 +179,7 @@ onMounted(() => {
         }"
         :disabled="disabled"
         rows="1"
-        class="flex w-full reset-base text-sm p-0 !rounded-none !bg-transparent dark:!bg-transparent !border-0 !outline-0 !mb-0 placeholder:text-n-slate-10 dark:placeholder:text-n-slate-10 text-n-slate-12 dark:text-n-slate-12 disabled:cursor-not-allowed disabled:opacity-50 disabled:bg-slate-25 dark:disabled:bg-slate-900"
+        class="flex w-full reset-base text-sm p-0 !rounded-none !bg-transparent dark:!bg-transparent !border-0 !outline-0 !mb-0 placeholder:text-n-slate-10 dark:placeholder:text-n-slate-10 text-n-slate-12 dark:text-n-slate-12 disabled:cursor-not-allowed disabled:opacity-50"
         @input="handleInput"
         @focus="handleFocus"
         @blur="handleBlur"
diff --git a/app/javascript/dashboard/components/ChannelSelector.vue b/app/javascript/dashboard/components/ChannelSelector.vue
index fb3e3ddd0..236ae3ded 100644
--- a/app/javascript/dashboard/components/ChannelSelector.vue
+++ b/app/javascript/dashboard/components/ChannelSelector.vue
@@ -9,20 +9,31 @@ export default {
       type: String,
       required: true,
     },
+    isComingSoon: {
+      type: Boolean,
+      default: false,
+    },
   },
 };
 </script>
 
 <template>
   <button
-    class="bg-white dark:bg-slate-900 cursor-pointer flex flex-col justify-end transition-all duration-200 ease-in -m-px py-4 px-0 items-center border border-solid border-slate-25 dark:border-slate-800 hover:border-woot-500 dark:hover:border-woot-500 hover:shadow-md hover:z-50 disabled:opacity-60"
+    class="relative bg-n-background cursor-pointer flex flex-col justify-end transition-all duration-200 ease-in -m-px py-4 px-0 items-center border border-solid border-n-weak hover:border-n-brand hover:shadow-md hover:z-50 disabled:opacity-60"
   >
-    <img :src="src" :alt="title" class="w-1/2 my-4 mx-auto" />
-    <h3
-      class="text-slate-800 dark:text-slate-100 text-base text-center capitalize"
-    >
+    <img :src="src" :alt="title" draggable="false" class="w-1/2 my-4 mx-auto" />
+    <h3 class="text-n-slate-12 text-base text-center capitalize">
       {{ title }}
     </h3>
+
+    <div
+      v-if="isComingSoon"
+      class="absolute inset-0 flex items-center justify-center backdrop-blur-[2px] rounded-md bg-gradient-to-br from-n-background/90 via-n-background/70 to-n-background/95"
+    >
+      <span class="text-n-slate-12 font-medium text-base">
+        {{ $t('CHANNEL_SELECTOR.COMING_SOON') }} 🚀
+      </span>
+    </div>
   </button>
 </template>
 
@@ -33,7 +44,7 @@ export default {
   }
 
   &:hover {
-    @apply border-transparent shadow-none cursor-not-allowed;
+    @apply border-n-strong shadow-none cursor-not-allowed;
   }
 }
 </style>
diff --git a/app/javascript/dashboard/components/ChatList.vue b/app/javascript/dashboard/components/ChatList.vue
index 098bc41c1..3727a16c3 100644
--- a/app/javascript/dashboard/components/ChatList.vue
+++ b/app/javascript/dashboard/components/ChatList.vue
@@ -31,6 +31,7 @@ import DeleteCustomViews from 'dashboard/routes/dashboard/customviews/DeleteCust
 import ConversationBulkActions from './widgets/conversation/conversationBulkActions/Index.vue';
 import IntersectionObserver from './IntersectionObserver.vue';
 import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useAlert } from 'dashboard/composables';
@@ -756,6 +757,7 @@ function toggleSelectAll(check) {
 }
 
 useEmitter('fetch_conversation_stats', () => {
+  if (hasAppliedFiltersOrActiveFolders.value) return;
   store.dispatch('conversationStats/get', conversationFilters.value);
 });
 
@@ -853,6 +855,8 @@ watch(conversationFilters, (newVal, oldVal) => {
       :has-active-folders="hasActiveFolders"
       :active-status="activeStatus"
       :is-on-expanded-layout="isOnExpandedLayout"
+      :conversation-stats="conversationStats"
+      :is-list-loading="chatListLoading && !conversationList.length"
       @add-folders="onClickOpenAddFoldersModal"
       @delete-folders="onClickOpenDeleteFoldersModal"
       @filters-modal="onToggleAdvanceFiltersModal"
@@ -950,12 +954,12 @@ watch(conversationFilters, (newVal, oldVal) => {
           </DynamicScrollerItem>
         </template>
         <template #after>
-          <div v-if="chatListLoading" class="text-center">
-            <span class="mt-4 mb-4 spinner" />
+          <div v-if="chatListLoading" class="flex justify-center my-4">
+            <Spinner class="text-n-brand" />
           </div>
           <p
             v-else-if="showEndOfListMessage"
-            class="p-4 text-center text-slate-400 dark:text-slate-300"
+            class="p-4 text-center text-n-slate-11"
           >
             {{ $t('CHAT_LIST.EOF') }}
           </p>
diff --git a/app/javascript/dashboard/components/ChatListHeader.vue b/app/javascript/dashboard/components/ChatListHeader.vue
index b4ce9f342..04a22806d 100644
--- a/app/javascript/dashboard/components/ChatListHeader.vue
+++ b/app/javascript/dashboard/components/ChatListHeader.vue
@@ -1,35 +1,21 @@
 <script setup>
 import { computed } from 'vue';
 import { useUISettings } from 'dashboard/composables/useUISettings';
-import { useMapGetter } from 'dashboard/composables/store.js';
+import { formatNumber } from '@chatwoot/utils';
 import wootConstants from 'dashboard/constants/globals';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
 import ConversationBasicFilter from './widgets/conversation/ConversationBasicFilter.vue';
 import SwitchLayout from 'dashboard/routes/dashboard/conversation/search/SwitchLayout.vue';
 import NextButton from 'dashboard/components-next/button/Button.vue';
 
 const props = defineProps({
-  pageTitle: {
-    type: String,
-    required: true,
-  },
-  hasAppliedFilters: {
-    type: Boolean,
-    required: true,
-  },
-  hasActiveFolders: {
-    type: Boolean,
-    required: true,
-  },
-  activeStatus: {
-    type: String,
-    required: true,
-  },
-  isOnExpandedLayout: {
-    type: Boolean,
-    required: true,
-  },
+  pageTitle: { type: String, required: true },
+  hasAppliedFilters: { type: Boolean, required: true },
+  hasActiveFolders: { type: Boolean, required: true },
+  activeStatus: { type: String, required: true },
+  isOnExpandedLayout: { type: Boolean, required: true },
+  conversationStats: { type: Object, required: true },
+  isListLoading: { type: Boolean, required: true },
 });
 
 const emit = defineEmits([
@@ -42,11 +28,6 @@ const emit = defineEmits([
 
 const { uiSettings, updateUISettings } = useUISettings();
 
-const currentAccountId = useMapGetter('getCurrentAccountId');
-const isFeatureEnabledonAccount = useMapGetter(
-  'accounts/isFeatureEnabledonAccount'
-);
-
 const onBasicFilterChange = (value, type) => {
   emit('basicFilterChange', value, type);
 };
@@ -55,12 +36,8 @@ const hasAppliedFiltersOrActiveFolders = computed(() => {
   return props.hasAppliedFilters || props.hasActiveFolders;
 });
 
-const showV4View = computed(() => {
-  return isFeatureEnabledonAccount.value(
-    currentAccountId.value,
-    FEATURE_FLAGS.CHATWOOT_V4
-  );
-});
+const allCount = computed(() => props.conversationStats?.allCount || 0);
+const formattedAllCount = computed(() => formatNumber(allCount.value));
 
 const toggleConversationLayout = () => {
   const { LAYOUT_TYPES } = wootConstants;
@@ -92,6 +69,15 @@ const toggleConversationLayout = () => {
       >
         {{ pageTitle }}
       </h1>
+      <span
+        v-if="
+          allCount > 0 && hasAppliedFiltersOrActiveFolders && !isListLoading
+        "
+        class="px-2 py-1 my-0.5 mx-1 rounded-md capitalize bg-n-slate-3 text-xxs text-n-slate-12 shrink-0"
+        :title="allCount"
+      >
+        {{ formattedAllCount }}
+      </span>
       <span
         v-if="!hasAppliedFiltersOrActiveFolders"
         class="px-2 py-1 my-0.5 mx-1 rounded-md capitalize bg-n-slate-3 text-xxs text-n-slate-12 shrink-0"
@@ -174,7 +160,6 @@ const toggleConversationLayout = () => {
         @change-filter="onBasicFilterChange"
       />
       <SwitchLayout
-        v-if="showV4View"
         :is-on-expanded-layout="isOnExpandedLayout"
         @toggle="toggleConversationLayout"
       />
diff --git a/app/javascript/dashboard/components/FormSection.vue b/app/javascript/dashboard/components/FormSection.vue
index 481006adb..d622d470d 100644
--- a/app/javascript/dashboard/components/FormSection.vue
+++ b/app/javascript/dashboard/components/FormSection.vue
@@ -14,13 +14,13 @@ defineProps({
 <template>
   <div class="flex flex-col items-start w-full gap-6">
     <div class="flex flex-col w-full gap-4">
-      <h4 v-if="title" class="text-lg font-medium text-ash-900">
+      <h4 v-if="title" class="text-lg font-medium text-n-slate-12">
         {{ title }}
       </h4>
       <div class="flex flex-row items-center justify-between">
-        <div class="flex-grow h-px bg-ash-200" />
+        <div class="flex-grow h-px bg-n-weak" />
       </div>
-      <p v-if="description" class="mb-0 text-sm font-normal text-ash-900">
+      <p v-if="description" class="mb-0 text-sm font-normal text-n-slate-12">
         {{ description }}
       </p>
     </div>
diff --git a/app/javascript/dashboard/components/ModalHeader.vue b/app/javascript/dashboard/components/ModalHeader.vue
index 9e2330aa4..a79c2cd6c 100644
--- a/app/javascript/dashboard/components/ModalHeader.vue
+++ b/app/javascript/dashboard/components/ModalHeader.vue
@@ -28,19 +28,19 @@ export default {
     <img v-if="headerImage" :src="headerImage" alt="No image" />
     <h2
       data-test-id="modal-header-title"
-      class="text-base font-semibold leading-6 text-slate-800 dark:text-slate-50"
+      class="text-base font-semibold leading-6 text-n-slate-12"
     >
       {{ headerTitle }}
     </h2>
     <p
       v-if="headerContent"
       data-test-id="modal-header-content"
-      class="w-full mt-2 text-sm leading-5 break-words text-slate-600 dark:text-slate-300"
+      class="w-full mt-2 text-sm leading-5 break-words text-n-slate-11"
     >
       {{ headerContent }}
       <span
         v-if="headerContentValue"
-        class="text-sm font-semibold text-slate-600 dark:text-slate-300"
+        class="text-sm font-semibold text-n-slate-11"
       >
         {{ headerContentValue }}
       </span>
diff --git a/app/javascript/dashboard/components/SettingsSection.vue b/app/javascript/dashboard/components/SettingsSection.vue
index e3933a6f4..6068b6456 100644
--- a/app/javascript/dashboard/components/SettingsSection.vue
+++ b/app/javascript/dashboard/components/SettingsSection.vue
@@ -30,15 +30,10 @@ export default {
   >
     <div class="grid grid-cols-1 lg:grid-cols-8 gap-6">
       <div class="col-span-2">
-        <p
-          v-if="title"
-          class="text-base text-woot-500 dark:text-woot-500 mb-0 font-medium"
-        >
+        <p v-if="title" class="text-base text-n-brand mb-0 font-medium">
           {{ title }}
         </p>
-        <p
-          class="text-sm mb-2 text-slate-700 dark:text-slate-300 leading-5 tracking-normal mt-2"
-        >
+        <p class="text-sm mb-2 text-n-slate-11 leading-5 tracking-normal mt-2">
           <slot v-if="subTitle" name="subTitle">
             {{ subTitle }}
           </slot>
diff --git a/app/javascript/dashboard/components/SidemenuIcon.vue b/app/javascript/dashboard/components/SidemenuIcon.vue
deleted file mode 100644
index 50bee3f17..000000000
--- a/app/javascript/dashboard/components/SidemenuIcon.vue
+++ /dev/null
@@ -1,49 +0,0 @@
-<script>
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
-import { BUS_EVENTS } from 'shared/constants/busEvents';
-import { mapGetters } from 'vuex';
-import { emitter } from 'shared/helpers/mitt';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-export default {
-  components: {
-    NextButton,
-  },
-  props: {
-    size: {
-      type: String,
-      default: 'sm',
-    },
-  },
-  computed: {
-    ...mapGetters({
-      accountId: 'getCurrentAccountId',
-      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
-    }),
-    hasNextSidebar() {
-      return this.isFeatureEnabledonAccount(
-        this.accountId,
-        FEATURE_FLAGS.CHATWOOT_V4
-      );
-    },
-  },
-  methods: {
-    onMenuItemClick() {
-      emitter.emit(BUS_EVENTS.TOGGLE_SIDEMENU);
-    },
-  },
-};
-</script>
-
-<!-- eslint-disable-next-line vue/no-root-v-if -->
-<template>
-  <NextButton
-    v-if="!hasNextSidebar"
-    ghost
-    slate
-    :size="size"
-    icon="i-lucide-menu"
-    class="-ml-3"
-    @click="onMenuItemClick"
-  />
-</template>
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/AddAccountModal.vue b/app/javascript/dashboard/components/app/AddAccountModal.vue
similarity index 100%
rename from app/javascript/dashboard/components/layout/sidebarComponents/AddAccountModal.vue
rename to app/javascript/dashboard/components/app/AddAccountModal.vue
diff --git a/app/javascript/dashboard/components/buttons/ResolveAction.vue b/app/javascript/dashboard/components/buttons/ResolveAction.vue
index 0866b9a7f..a8698b4a5 100644
--- a/app/javascript/dashboard/components/buttons/ResolveAction.vue
+++ b/app/javascript/dashboard/components/buttons/ResolveAction.vue
@@ -178,7 +178,7 @@ useEmitter(CMD_RESOLVE_CONVERSATION, onCmdResolveConversation);
     <div
       v-if="showActionsDropdown"
       v-on-clickaway="closeDropdown"
-      class="dropdown-pane dropdown-pane--open left-auto top-full mt-0.5 start-0 xl:start-auto xl:end-0 max-w-[12.5rem] min-w-[9.75rem]"
+      class="border rounded-lg shadow-lg border-n-strong dark:border-n-strong box-content p-2 w-fit z-10 bg-n-alpha-3 backdrop-blur-[100px] absolute block left-auto top-full mt-0.5 start-0 xl:start-auto xl:end-0 max-w-[12.5rem] min-w-[9.75rem] [&_ul>li]:mb-0"
     >
       <WootDropdownMenu class="mb-0">
         <WootDropdownItem v-if="!isPending">
@@ -209,11 +209,3 @@ useEmitter(CMD_RESOLVE_CONVERSATION, onCmdResolveConversation);
     </div>
   </div>
 </template>
-
-<style lang="scss" scoped>
-.dropdown-pane {
-  .dropdown-menu__item {
-    @apply mb-0;
-  }
-}
-</style>
diff --git a/app/javascript/dashboard/components/copilot/CopilotContainer.vue b/app/javascript/dashboard/components/copilot/CopilotContainer.vue
index 06cf1db11..bc55509b3 100644
--- a/app/javascript/dashboard/components/copilot/CopilotContainer.vue
+++ b/app/javascript/dashboard/components/copilot/CopilotContainer.vue
@@ -8,7 +8,7 @@ import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 defineProps({
   conversationInboxType: {
     type: String,
-    required: true,
+    default: '',
   },
 });
 
diff --git a/app/javascript/dashboard/components/index.js b/app/javascript/dashboard/components/index.js
index dffb42914..459a46963 100644
--- a/app/javascript/dashboard/components/index.js
+++ b/app/javascript/dashboard/components/index.js
@@ -15,7 +15,6 @@ import Label from './ui/Label.vue';
 import LoadingState from './widgets/LoadingState.vue';
 import ModalHeader from './ModalHeader.vue';
 import Modal from './Modal.vue';
-import SidemenuIcon from './SidemenuIcon.vue';
 import Spinner from 'shared/components/Spinner.vue';
 import Tabs from './ui/Tabs/Tabs.vue';
 import TabsItem from './ui/Tabs/TabsItem.vue';
@@ -38,7 +37,6 @@ const WootUIKit = {
   LoadingState,
   Modal,
   ModalHeader,
-  SidemenuIcon,
   Spinner,
   Tabs,
   TabsItem,
diff --git a/app/javascript/dashboard/components/layout/AvailabilityStatus.vue b/app/javascript/dashboard/components/layout/AvailabilityStatus.vue
deleted file mode 100644
index a4995aee8..000000000
--- a/app/javascript/dashboard/components/layout/AvailabilityStatus.vue
+++ /dev/null
@@ -1,157 +0,0 @@
-<script>
-import { mapGetters } from 'vuex';
-import { useAlert } from 'dashboard/composables';
-import { useImpersonation } from 'dashboard/composables/useImpersonation';
-import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
-import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
-import WootDropdownHeader from 'shared/components/ui/dropdown/DropdownHeader.vue';
-import WootDropdownDivider from 'shared/components/ui/dropdown/DropdownDivider.vue';
-import AvailabilityStatusBadge from '../widgets/conversation/AvailabilityStatusBadge.vue';
-import wootConstants from 'dashboard/constants/globals';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-const { AVAILABILITY_STATUS_KEYS } = wootConstants;
-
-export default {
-  components: {
-    WootDropdownHeader,
-    WootDropdownDivider,
-    WootDropdownMenu,
-    WootDropdownItem,
-    AvailabilityStatusBadge,
-    NextButton,
-  },
-  setup() {
-    const { isImpersonating } = useImpersonation();
-    return { isImpersonating };
-  },
-  data() {
-    return {
-      isStatusMenuOpened: false,
-      isUpdating: false,
-    };
-  },
-
-  computed: {
-    ...mapGetters({
-      getCurrentUserAvailability: 'getCurrentUserAvailability',
-      currentAccountId: 'getCurrentAccountId',
-      currentUserAutoOffline: 'getCurrentUserAutoOffline',
-    }),
-    statusList() {
-      return [
-        this.$t('PROFILE_SETTINGS.FORM.AVAILABILITY.STATUS.ONLINE'),
-        this.$t('PROFILE_SETTINGS.FORM.AVAILABILITY.STATUS.BUSY'),
-        this.$t('PROFILE_SETTINGS.FORM.AVAILABILITY.STATUS.OFFLINE'),
-      ];
-    },
-    availabilityDisplayLabel() {
-      const availabilityIndex = AVAILABILITY_STATUS_KEYS.findIndex(
-        key => key === this.currentUserAvailability
-      );
-      return this.statusList[availabilityIndex];
-    },
-    currentUserAvailability() {
-      return this.getCurrentUserAvailability;
-    },
-    availabilityStatuses() {
-      return this.statusList.map((statusLabel, index) => ({
-        label: statusLabel,
-        value: AVAILABILITY_STATUS_KEYS[index],
-        disabled:
-          this.currentUserAvailability === AVAILABILITY_STATUS_KEYS[index],
-      }));
-    },
-  },
-
-  methods: {
-    openStatusMenu() {
-      this.isStatusMenuOpened = true;
-    },
-    closeStatusMenu() {
-      this.isStatusMenuOpened = false;
-    },
-    updateAutoOffline(autoOffline) {
-      this.$store.dispatch('updateAutoOffline', {
-        accountId: this.currentAccountId,
-        autoOffline,
-      });
-    },
-    changeAvailabilityStatus(availability) {
-      if (this.isImpersonating) {
-        useAlert(
-          this.$t('PROFILE_SETTINGS.FORM.AVAILABILITY.IMPERSONATING_ERROR')
-        );
-        return;
-      }
-
-      if (this.isUpdating) {
-        return;
-      }
-
-      this.isUpdating = true;
-      try {
-        this.$store.dispatch('updateAvailability', {
-          availability,
-          account_id: this.currentAccountId,
-        });
-      } catch (error) {
-        useAlert(
-          this.$t('PROFILE_SETTINGS.FORM.AVAILABILITY.SET_AVAILABILITY_ERROR')
-        );
-      } finally {
-        this.isUpdating = false;
-      }
-    },
-  },
-};
-</script>
-
-<template>
-  <WootDropdownMenu>
-    <WootDropdownHeader :title="$t('SIDEBAR.SET_AVAILABILITY_TITLE')" />
-    <WootDropdownItem
-      v-for="status in availabilityStatuses"
-      :key="status.value"
-      class="flex items-baseline"
-    >
-      <NextButton
-        sm
-        :color="status.disabled ? 'blue' : 'slate'"
-        :variant="status.disabled ? 'faded' : 'ghost'"
-        class="status-change--dropdown-button !w-full !justify-start"
-        @click="changeAvailabilityStatus(status.value)"
-      >
-        <AvailabilityStatusBadge :status="status.value" />
-        <span class="min-w-0 truncate font-medium text-xs">
-          {{ status.label }}
-        </span>
-      </NextButton>
-    </WootDropdownItem>
-    <WootDropdownDivider />
-    <WootDropdownItem class="flex items-center justify-between px-3 py-2 m-0">
-      <div class="flex items-center">
-        <fluent-icon
-          v-tooltip.right-start="$t('SIDEBAR.SET_AUTO_OFFLINE.INFO_TEXT')"
-          icon="info"
-          size="14"
-          class="mt-px"
-        />
-
-        <span
-          class="mx-2 my-0 text-xs font-medium text-slate-600 dark:text-slate-100"
-        >
-          {{ $t('SIDEBAR.SET_AUTO_OFFLINE.TEXT') }}
-        </span>
-      </div>
-
-      <woot-switch
-        size="small"
-        class="mx-1 mt-px mb-0"
-        :model-value="currentUserAutoOffline"
-        @input="updateAutoOffline"
-      />
-    </WootDropdownItem>
-    <WootDropdownDivider />
-  </WootDropdownMenu>
-</template>
diff --git a/app/javascript/dashboard/components/layout/Sidebar.vue b/app/javascript/dashboard/components/layout/Sidebar.vue
deleted file mode 100644
index 4d6bfbb58..000000000
--- a/app/javascript/dashboard/components/layout/Sidebar.vue
+++ /dev/null
@@ -1,246 +0,0 @@
-<script>
-import { mapGetters } from 'vuex';
-import { getSidebarItems } from './config/default-sidebar';
-import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
-import { useAccount } from 'dashboard/composables/useAccount';
-import { useRoute, useRouter } from 'vue-router';
-
-import PrimarySidebar from './sidebarComponents/Primary.vue';
-import SecondarySidebar from './sidebarComponents/Secondary.vue';
-import { routesWithPermissions } from '../../routes';
-import {
-  getUserPermissions,
-  hasPermissions,
-} from '../../helper/permissionsHelper';
-
-export default {
-  components: {
-    PrimarySidebar,
-    SecondarySidebar,
-  },
-  props: {
-    showSecondarySidebar: {
-      type: Boolean,
-      default: true,
-    },
-  },
-  emits: [
-    'toggleAccountModal',
-    'showAddLabelPopup',
-    'openNotificationPanel',
-    'closeKeyShortcutModal',
-    'openKeyShortcutModal',
-  ],
-  setup(props, { emit }) {
-    const route = useRoute();
-    const router = useRouter();
-    const { accountId } = useAccount();
-
-    const toggleKeyShortcutModal = () => {
-      emit('openKeyShortcutModal');
-    };
-    const closeKeyShortcutModal = () => {
-      emit('closeKeyShortcutModal');
-    };
-    const isCurrentRouteSameAsNavigation = routeName => {
-      return route.name === routeName;
-    };
-    const navigateToRoute = routeName => {
-      if (!isCurrentRouteSameAsNavigation(routeName)) {
-        router.push({ name: routeName });
-      }
-    };
-    const keyboardEvents = {
-      '$mod+Slash': {
-        action: toggleKeyShortcutModal,
-      },
-      '$mod+Escape': {
-        action: closeKeyShortcutModal,
-      },
-      'Alt+KeyC': {
-        action: () => navigateToRoute('home'),
-      },
-      'Alt+KeyV': {
-        action: () => navigateToRoute('contacts_dashboard'),
-      },
-      'Alt+KeyR': {
-        action: () => navigateToRoute('account_overview_reports'),
-      },
-      'Alt+KeyS': {
-        action: () => navigateToRoute('agent_list'),
-      },
-    };
-    useKeyboardEvents(keyboardEvents);
-
-    return {
-      toggleKeyShortcutModal,
-      accountId,
-    };
-  },
-  data() {
-    return {
-      showOptionsMenu: false,
-    };
-  },
-
-  computed: {
-    ...mapGetters({
-      currentUser: 'getCurrentUser',
-      globalConfig: 'globalConfig/get',
-      inboxes: 'inboxes/getInboxes',
-      isACustomBrandedInstance: 'globalConfig/isACustomBrandedInstance',
-      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
-      isOnChatwootCloud: 'globalConfig/isOnChatwootCloud',
-      labels: 'labels/getLabelsOnSidebar',
-      teams: 'teams/getMyTeams',
-    }),
-    activeCustomView() {
-      if (this.activePrimaryMenu.key === 'contacts') {
-        return 'contact';
-      }
-      if (this.activePrimaryMenu.key === 'conversations') {
-        return 'conversation';
-      }
-      return '';
-    },
-    customViews() {
-      if (!this.activeCustomView) {
-        return [];
-      }
-      return this.$store.getters['customViews/getCustomViewsByFilterType'](
-        this.activeCustomView
-      );
-    },
-    isConversationOrContactActive() {
-      return (
-        this.activePrimaryMenu.key === 'contacts' ||
-        this.activePrimaryMenu.key === 'conversations'
-      );
-    },
-    sideMenuConfig() {
-      return getSidebarItems(this.accountId);
-    },
-    primaryMenuItems() {
-      const userPermissions = getUserPermissions(
-        this.currentUser,
-        this.accountId
-      );
-      const menuItems = this.sideMenuConfig.primaryMenu;
-      return menuItems.filter(menuItem => {
-        const isAvailableForTheUser = hasPermissions(
-          routesWithPermissions[menuItem.toStateName],
-          userPermissions
-        );
-
-        if (!isAvailableForTheUser) {
-          return false;
-        }
-        if (
-          menuItem.alwaysVisibleOnChatwootInstances &&
-          !this.isACustomBrandedInstance
-        ) {
-          return true;
-        }
-        if (menuItem.featureFlag) {
-          return this.isFeatureEnabledonAccount(
-            this.accountId,
-            menuItem.featureFlag
-          );
-        }
-        return true;
-      });
-    },
-    activeSecondaryMenu() {
-      const { secondaryMenu } = this.sideMenuConfig;
-      const { name: currentRoute } = this.$route;
-
-      const activeSecondaryMenu =
-        secondaryMenu.find(menuItem =>
-          menuItem.routes.includes(currentRoute)
-        ) || {};
-      return activeSecondaryMenu;
-    },
-    activePrimaryMenu() {
-      const activePrimaryMenu =
-        this.primaryMenuItems.find(
-          menuItem => menuItem.key === this.activeSecondaryMenu.parentNav
-        ) || {};
-      return activePrimaryMenu;
-    },
-    hasSecondaryMenu() {
-      return (
-        this.activeSecondaryMenu.menuItems &&
-        this.activeSecondaryMenu.menuItems.length
-      );
-    },
-    hasSecondarySidebar() {
-      // if it is explicitly stated to show and it has secondary menu items to show
-      // showSecondarySidebar corresponds to the UI settings, indicating if the user has toggled it
-      return this.showSecondarySidebar && this.hasSecondaryMenu;
-    },
-  },
-
-  watch: {
-    activeCustomView() {
-      this.fetchCustomViews();
-    },
-  },
-  mounted() {
-    this.$store.dispatch('labels/get');
-    this.$store.dispatch('inboxes/get');
-    this.$store.dispatch('notifications/unReadCount');
-    this.$store.dispatch('teams/get');
-    this.$store.dispatch('attributes/get');
-    this.fetchCustomViews();
-  },
-
-  methods: {
-    fetchCustomViews() {
-      if (this.isConversationOrContactActive) {
-        this.$store.dispatch('customViews/get', this.activeCustomView);
-      }
-    },
-    toggleSupportChatWindow() {
-      window.$chatwoot.toggle();
-    },
-    toggleAccountModal() {
-      this.$emit('toggleAccountModal');
-    },
-    showAddLabelPopup() {
-      this.$emit('showAddLabelPopup');
-    },
-    openNotificationPanel() {
-      this.$emit('openNotificationPanel');
-    },
-  },
-};
-</script>
-
-<template>
-  <aside class="flex h-full">
-    <PrimarySidebar
-      :logo-source="globalConfig.logoThumbnail"
-      :installation-name="globalConfig.installationName"
-      :is-a-custom-branded-instance="isACustomBrandedInstance"
-      :account-id="accountId"
-      :menu-items="primaryMenuItems"
-      :active-menu-item="activePrimaryMenu.key"
-      @toggle-accounts="toggleAccountModal"
-      @open-key-shortcut-modal="toggleKeyShortcutModal"
-      @open-notification-panel="openNotificationPanel"
-    />
-    <SecondarySidebar
-      v-if="hasSecondarySidebar"
-      :account-id="accountId"
-      :inboxes="inboxes"
-      :labels="labels"
-      :teams="teams"
-      :custom-views="customViews"
-      :menu-config="activeSecondaryMenu"
-      :current-user="currentUser"
-      :is-on-chatwoot-cloud="isOnChatwootCloud"
-      @add-label="showAddLabelPopup"
-      @toggle-accounts="toggleAccountModal"
-    />
-  </aside>
-</template>
diff --git a/app/javascript/dashboard/components/layout/config/default-sidebar.js b/app/javascript/dashboard/components/layout/config/default-sidebar.js
deleted file mode 100644
index bbe2c44cd..000000000
--- a/app/javascript/dashboard/components/layout/config/default-sidebar.js
+++ /dev/null
@@ -1,19 +0,0 @@
-import conversations from './sidebarItems/conversations';
-import contacts from './sidebarItems/contacts';
-import reports from './sidebarItems/reports';
-import campaigns from './sidebarItems/campaigns';
-import settings from './sidebarItems/settings';
-import notifications from './sidebarItems/notifications';
-import primaryMenu from './sidebarItems/primaryMenu';
-
-export const getSidebarItems = accountId => ({
-  primaryMenu: primaryMenu(accountId),
-  secondaryMenu: [
-    conversations(accountId),
-    contacts(accountId),
-    reports(accountId),
-    campaigns(accountId),
-    settings(accountId),
-    notifications(accountId),
-  ],
-});
diff --git a/app/javascript/dashboard/components/layout/config/sidebarItems/campaigns.js b/app/javascript/dashboard/components/layout/config/sidebarItems/campaigns.js
deleted file mode 100644
index 9c3196dd6..000000000
--- a/app/javascript/dashboard/components/layout/config/sidebarItems/campaigns.js
+++ /dev/null
@@ -1,26 +0,0 @@
-import { frontendURL } from '../../../../helper/URLHelper';
-
-const campaigns = accountId => ({
-  parentNav: 'campaigns',
-  routes: ['campaigns_sms_index', 'campaigns_livechat_index'],
-  menuItems: [
-    {
-      icon: 'arrow-swap',
-      label: 'LIVE_CHAT',
-      key: 'ongoingCampaigns',
-      hasSubMenu: false,
-      toState: frontendURL(`accounts/${accountId}/campaigns/live_chat`),
-      toStateName: 'campaigns_livechat_index',
-    },
-    {
-      key: 'oneOffCampaigns',
-      icon: 'sound-source',
-      label: 'SMS',
-      hasSubMenu: false,
-      toState: frontendURL(`accounts/${accountId}/campaigns/sms`),
-      toStateName: 'campaigns_sms_index',
-    },
-  ],
-});
-
-export default campaigns;
diff --git a/app/javascript/dashboard/components/layout/config/sidebarItems/contacts.js b/app/javascript/dashboard/components/layout/config/sidebarItems/contacts.js
deleted file mode 100644
index e5eb204ee..000000000
--- a/app/javascript/dashboard/components/layout/config/sidebarItems/contacts.js
+++ /dev/null
@@ -1,32 +0,0 @@
-import { frontendURL } from '../../../../helper/URLHelper';
-
-const contacts = accountId => ({
-  parentNav: 'contacts',
-  routes: [
-    'contacts_dashboard_index',
-    'contacts_dashboard_segments_index',
-    'contacts_dashboard_labels_index',
-    'contacts_edit',
-    'contacts_edit_segment',
-    'contacts_edit_label',
-    'contacts_dashboard_active',
-  ],
-  menuItems: [
-    {
-      icon: 'contact-card-group',
-      label: 'ALL_CONTACTS',
-      hasSubMenu: false,
-      toState: frontendURL(`accounts/${accountId}/contacts?page=1`),
-      toStateName: 'contacts_dashboard_index',
-    },
-    {
-      icon: 'visitor-contacts',
-      label: 'ACTIVE',
-      hasSubMenu: false,
-      toState: frontendURL(`accounts/${accountId}/contacts/active`),
-      toStateName: 'contacts_dashboard_active',
-    },
-  ],
-});
-
-export default contacts;
diff --git a/app/javascript/dashboard/components/layout/config/sidebarItems/conversations.js b/app/javascript/dashboard/components/layout/config/sidebarItems/conversations.js
deleted file mode 100644
index a8302bd58..000000000
--- a/app/javascript/dashboard/components/layout/config/sidebarItems/conversations.js
+++ /dev/null
@@ -1,50 +0,0 @@
-import { frontendURL } from '../../../../helper/URLHelper';
-
-const conversations = accountId => ({
-  parentNav: 'conversations',
-  routes: [
-    'home',
-    'inbox_dashboard',
-    'inbox_conversation',
-    'conversation_through_inbox',
-    'notifications_dashboard',
-    'label_conversations',
-    'conversations_through_label',
-    'team_conversations',
-    'conversations_through_team',
-    'conversation_mentions',
-    'conversation_through_mentions',
-    'conversation_participating',
-    'conversation_through_participating',
-    'folder_conversations',
-    'conversations_through_folders',
-    'conversation_unattended',
-    'conversation_through_unattended',
-  ],
-  menuItems: [
-    {
-      icon: 'chat',
-      label: 'ALL_CONVERSATIONS',
-      key: 'conversations',
-      toState: frontendURL(`accounts/${accountId}/dashboard`),
-      toolTip: 'Conversation from all subscribed inboxes',
-      toStateName: 'home',
-    },
-    {
-      icon: 'mention',
-      label: 'MENTIONED_CONVERSATIONS',
-      key: 'conversation_mentions',
-      toState: frontendURL(`accounts/${accountId}/mentions/conversations`),
-      toStateName: 'conversation_mentions',
-    },
-    {
-      icon: 'mail-unread',
-      label: 'UNATTENDED_CONVERSATIONS',
-      key: 'conversation_unattended',
-      toState: frontendURL(`accounts/${accountId}/unattended/conversations`),
-      toStateName: 'conversation_unattended',
-    },
-  ],
-});
-
-export default conversations;
diff --git a/app/javascript/dashboard/components/layout/config/sidebarItems/notifications.js b/app/javascript/dashboard/components/layout/config/sidebarItems/notifications.js
deleted file mode 100644
index e3b18ebc5..000000000
--- a/app/javascript/dashboard/components/layout/config/sidebarItems/notifications.js
+++ /dev/null
@@ -1,7 +0,0 @@
-const notifications = () => ({
-  parentNav: 'notifications',
-  routes: ['notifications_index'],
-  menuItems: [],
-});
-
-export default notifications;
diff --git a/app/javascript/dashboard/components/layout/config/sidebarItems/primaryMenu.js b/app/javascript/dashboard/components/layout/config/sidebarItems/primaryMenu.js
deleted file mode 100644
index 59de35564..000000000
--- a/app/javascript/dashboard/components/layout/config/sidebarItems/primaryMenu.js
+++ /dev/null
@@ -1,70 +0,0 @@
-import { FEATURE_FLAGS } from '../../../../featureFlags';
-import { frontendURL } from '../../../../helper/URLHelper';
-
-const primaryMenuItems = accountId => [
-  {
-    icon: 'mail-inbox',
-    key: 'inboxView',
-    label: 'INBOX_VIEW',
-    featureFlag: FEATURE_FLAGS.INBOX_VIEW,
-    toState: frontendURL(`accounts/${accountId}/inbox-view`),
-    toStateName: 'inbox_view',
-  },
-  {
-    icon: 'chat',
-    key: 'conversations',
-    label: 'CONVERSATIONS',
-    toState: frontendURL(`accounts/${accountId}/dashboard`),
-    toStateName: 'home',
-  },
-  {
-    icon: 'captain',
-    key: 'captain',
-    label: 'CAPTAIN',
-    featureFlag: FEATURE_FLAGS.CAPTAIN,
-    toState: frontendURL(`accounts/${accountId}/captain/documents`),
-    toStateName: 'captain',
-  },
-  {
-    icon: 'book-contacts',
-    key: 'contacts',
-    label: 'CONTACTS',
-    featureFlag: FEATURE_FLAGS.CRM,
-    toState: frontendURL(`accounts/${accountId}/contacts`),
-    toStateName: 'contacts_dashboard_index',
-  },
-  {
-    icon: 'arrow-trending-lines',
-    key: 'reports',
-    label: 'REPORTS',
-    featureFlag: FEATURE_FLAGS.REPORTS,
-    toState: frontendURL(`accounts/${accountId}/reports`),
-    toStateName: 'account_overview_reports',
-  },
-  {
-    icon: 'megaphone',
-    key: 'campaigns',
-    label: 'CAMPAIGNS',
-    featureFlag: FEATURE_FLAGS.CAMPAIGNS,
-    toState: frontendURL(`accounts/${accountId}/campaigns`),
-    toStateName: 'campaigns_ongoing_index',
-  },
-  {
-    icon: 'library',
-    key: 'helpcenter',
-    label: 'HELP_CENTER.TITLE',
-    featureFlag: FEATURE_FLAGS.HELP_CENTER,
-    alwaysVisibleOnChatwootInstances: true,
-    toState: frontendURL(`accounts/${accountId}/portals/portal_articles_index`),
-    toStateName: 'portals_index',
-  },
-  {
-    icon: 'settings',
-    key: 'settings',
-    label: 'SETTINGS',
-    toState: frontendURL(`accounts/${accountId}/settings`),
-    toStateName: 'settings_home',
-  },
-];
-
-export default primaryMenuItems;
diff --git a/app/javascript/dashboard/components/layout/config/sidebarItems/profileSettings.js b/app/javascript/dashboard/components/layout/config/sidebarItems/profileSettings.js
deleted file mode 100644
index 024b4d3f6..000000000
--- a/app/javascript/dashboard/components/layout/config/sidebarItems/profileSettings.js
+++ /dev/null
@@ -1,7 +0,0 @@
-const profileSettings = () => ({
-  parentNav: 'profileSettings',
-  routes: ['profile_settings_index'],
-  menuItems: [],
-});
-
-export default profileSettings;
diff --git a/app/javascript/dashboard/components/layout/config/sidebarItems/reports.js b/app/javascript/dashboard/components/layout/config/sidebarItems/reports.js
deleted file mode 100644
index f9f00b88d..000000000
--- a/app/javascript/dashboard/components/layout/config/sidebarItems/reports.js
+++ /dev/null
@@ -1,87 +0,0 @@
-import { FEATURE_FLAGS } from '../../../../featureFlags';
-import { frontendURL } from '../../../../helper/URLHelper';
-
-const reports = accountId => ({
-  parentNav: 'reports',
-  routes: [
-    'account_overview_reports',
-    'conversation_reports',
-    'csat_reports',
-    'bot_reports',
-    'agent_reports',
-    'label_reports',
-    'inbox_reports',
-    'inbox_reports_show',
-    'team_reports',
-    'sla_reports',
-  ],
-  menuItems: [
-    {
-      icon: 'arrow-trending-lines',
-      label: 'REPORTS_OVERVIEW',
-      hasSubMenu: false,
-      toState: frontendURL(`accounts/${accountId}/reports/overview`),
-      toStateName: 'account_overview_reports',
-    },
-    {
-      icon: 'chat',
-      label: 'REPORTS_CONVERSATION',
-      hasSubMenu: false,
-      toState: frontendURL(`accounts/${accountId}/reports/conversation`),
-      toStateName: 'conversation_reports',
-    },
-    {
-      icon: 'emoji',
-      label: 'CSAT',
-      hasSubMenu: false,
-      toState: frontendURL(`accounts/${accountId}/reports/csat`),
-      toStateName: 'csat_reports',
-    },
-    {
-      icon: 'bot',
-      label: 'REPORTS_BOT',
-      hasSubMenu: false,
-      featureFlag: FEATURE_FLAGS.RESPONSE_BOT,
-      toState: frontendURL(`accounts/${accountId}/reports/bot`),
-      toStateName: 'bot_reports',
-    },
-    {
-      icon: 'people',
-      label: 'REPORTS_AGENT',
-      hasSubMenu: false,
-      toState: frontendURL(`accounts/${accountId}/reports/agent`),
-      toStateName: 'agent_reports',
-    },
-    {
-      icon: 'tag',
-      label: 'REPORTS_LABEL',
-      hasSubMenu: false,
-      toState: frontendURL(`accounts/${accountId}/reports/label`),
-      toStateName: 'label_reports',
-    },
-    {
-      icon: 'mail-inbox-all',
-      label: 'REPORTS_INBOX',
-      hasSubMenu: false,
-      toState: frontendURL(`accounts/${accountId}/reports/inboxes`),
-      toStateName: 'inbox_reports',
-    },
-    {
-      icon: 'people-team',
-      label: 'REPORTS_TEAM',
-      hasSubMenu: false,
-      toState: frontendURL(`accounts/${accountId}/reports/teams`),
-      toStateName: 'team_reports',
-    },
-    {
-      icon: 'document-list-clock',
-      label: 'REPORTS_SLA',
-      hasSubMenu: false,
-      featureFlag: FEATURE_FLAGS.SLA,
-      toState: frontendURL(`accounts/${accountId}/reports/sla`),
-      toStateName: 'sla_reports',
-    },
-  ],
-});
-
-export default reports;
diff --git a/app/javascript/dashboard/components/layout/config/sidebarItems/settings.js b/app/javascript/dashboard/components/layout/config/sidebarItems/settings.js
deleted file mode 100644
index 08526f4d3..000000000
--- a/app/javascript/dashboard/components/layout/config/sidebarItems/settings.js
+++ /dev/null
@@ -1,220 +0,0 @@
-import { FEATURE_FLAGS } from '../../../../featureFlags';
-import { frontendURL } from '../../../../helper/URLHelper';
-
-const settings = accountId => ({
-  parentNav: 'settings',
-  routes: [
-    'agent_bots',
-    'agent_list',
-    'attributes_list',
-    'automation_list',
-    'auditlogs_list',
-    'billing_settings_index',
-    'canned_list',
-    'general_settings_index',
-    'general_settings',
-    'labels_list',
-    'macros_edit',
-    'macros_new',
-    'macros_wrapper',
-    'settings_applications_integration',
-    'settings_applications_webhook',
-    'settings_applications',
-    'settings_inbox_finish',
-    'settings_inbox_list',
-    'settings_inbox_new',
-    'settings_inbox_show',
-    'settings_inboxes_add_agents',
-    'settings_inboxes_page_channel',
-    'settings_integrations_dashboard_apps',
-    'settings_integrations_integration',
-    'settings_integrations_slack',
-    'settings_integrations_webhook',
-    'settings_integrations',
-    'settings_teams_add_agents',
-    'settings_teams_edit_finish',
-    'settings_teams_edit_members',
-    'settings_teams_edit',
-    'settings_teams_finish',
-    'settings_teams_list',
-    'settings_teams_new',
-    'sla_list',
-    'custom_roles_list',
-  ],
-  menuItems: [
-    {
-      icon: 'briefcase',
-      label: 'ACCOUNT_SETTINGS',
-      hasSubMenu: false,
-      meta: {
-        permissions: ['administrator'],
-      },
-      toState: frontendURL(`accounts/${accountId}/settings/general`),
-      toStateName: 'general_settings_index',
-    },
-    {
-      icon: 'people',
-      label: 'AGENTS',
-      hasSubMenu: false,
-      meta: {
-        permissions: ['administrator'],
-      },
-      toState: frontendURL(`accounts/${accountId}/settings/agents/list`),
-      toStateName: 'agent_list',
-      featureFlag: FEATURE_FLAGS.AGENT_MANAGEMENT,
-    },
-    {
-      icon: 'people-team',
-      label: 'TEAMS',
-      hasSubMenu: false,
-      meta: {
-        permissions: ['administrator'],
-      },
-      toState: frontendURL(`accounts/${accountId}/settings/teams/list`),
-      toStateName: 'settings_teams_list',
-      featureFlag: FEATURE_FLAGS.TEAM_MANAGEMENT,
-    },
-    {
-      icon: 'mail-inbox-all',
-      label: 'INBOXES',
-      hasSubMenu: false,
-      meta: {
-        permissions: ['administrator'],
-      },
-      toState: frontendURL(`accounts/${accountId}/settings/inboxes/list`),
-      toStateName: 'settings_inbox_list',
-      featureFlag: FEATURE_FLAGS.INBOX_MANAGEMENT,
-    },
-    {
-      icon: 'tag',
-      label: 'LABELS',
-      hasSubMenu: false,
-      meta: {
-        permissions: ['administrator'],
-      },
-      toState: frontendURL(`accounts/${accountId}/settings/labels/list`),
-      toStateName: 'labels_list',
-      featureFlag: FEATURE_FLAGS.LABELS,
-    },
-    {
-      icon: 'code',
-      label: 'CUSTOM_ATTRIBUTES',
-      hasSubMenu: false,
-      meta: {
-        permissions: ['administrator'],
-      },
-      toState: frontendURL(
-        `accounts/${accountId}/settings/custom-attributes/list`
-      ),
-      toStateName: 'attributes_list',
-      featureFlag: FEATURE_FLAGS.CUSTOM_ATTRIBUTES,
-    },
-    {
-      icon: 'automation',
-      label: 'AUTOMATION',
-      hasSubMenu: false,
-      meta: {
-        permissions: ['administrator'],
-      },
-      toState: frontendURL(`accounts/${accountId}/settings/automation/list`),
-      toStateName: 'automation_list',
-      featureFlag: FEATURE_FLAGS.AUTOMATIONS,
-    },
-    {
-      icon: 'bot',
-      label: 'AGENT_BOTS',
-      hasSubMenu: false,
-      meta: {
-        permissions: ['administrator'],
-      },
-      toState: frontendURL(`accounts/${accountId}/settings/agent-bots`),
-      toStateName: 'agent_bots',
-      featureFlag: FEATURE_FLAGS.AGENT_BOTS,
-    },
-    {
-      icon: 'flash-settings',
-      label: 'MACROS',
-      hasSubMenu: false,
-      meta: {
-        permissions: ['administrator', 'agent'],
-      },
-      toState: frontendURL(`accounts/${accountId}/settings/macros`),
-      toStateName: 'macros_wrapper',
-      featureFlag: FEATURE_FLAGS.MACROS,
-    },
-    {
-      icon: 'chat-multiple',
-      label: 'CANNED_RESPONSES',
-      hasSubMenu: false,
-      meta: {
-        permissions: ['administrator', 'agent'],
-      },
-      toState: frontendURL(
-        `accounts/${accountId}/settings/canned-response/list`
-      ),
-      toStateName: 'canned_list',
-      featureFlag: FEATURE_FLAGS.CANNED_RESPONSES,
-    },
-    {
-      icon: 'flash-on',
-      label: 'INTEGRATIONS',
-      hasSubMenu: false,
-      meta: {
-        permissions: ['administrator'],
-      },
-      toState: frontendURL(`accounts/${accountId}/settings/integrations`),
-      toStateName: 'settings_applications',
-      featureFlag: FEATURE_FLAGS.INTEGRATIONS,
-    },
-    {
-      icon: 'key',
-      label: 'AUDIT_LOGS',
-      hasSubMenu: false,
-      meta: {
-        permissions: ['administrator'],
-      },
-      toState: frontendURL(`accounts/${accountId}/settings/audit-logs/list`),
-      toStateName: 'auditlogs_list',
-      isEnterpriseOnly: true,
-      featureFlag: FEATURE_FLAGS.AUDIT_LOGS,
-    },
-    {
-      icon: 'scan-person',
-      label: 'CUSTOM_ROLES',
-      hasSubMenu: false,
-      meta: {
-        permissions: ['administrator'],
-      },
-      toState: frontendURL(`accounts/${accountId}/settings/custom-roles/list`),
-      toStateName: 'custom_roles_list',
-      isEnterpriseOnly: true,
-      beta: true,
-    },
-    {
-      icon: 'document-list-clock',
-      label: 'SLA',
-      hasSubMenu: false,
-      meta: {
-        permissions: ['administrator'],
-      },
-      toState: frontendURL(`accounts/${accountId}/settings/sla/list`),
-      toStateName: 'sla_list',
-      isEnterpriseOnly: true,
-      featureFlag: FEATURE_FLAGS.SLA,
-      beta: true,
-    },
-    {
-      icon: 'credit-card-person',
-      label: 'BILLING',
-      hasSubMenu: false,
-      meta: {
-        permissions: ['administrator'],
-      },
-      toState: frontendURL(`accounts/${accountId}/settings/billing`),
-      toStateName: 'billing_settings_index',
-      showOnlyOnCloud: true,
-    },
-  ],
-});
-
-export default settings;
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/AccountContext.vue b/app/javascript/dashboard/components/layout/sidebarComponents/AccountContext.vue
deleted file mode 100644
index dc00ed03d..000000000
--- a/app/javascript/dashboard/components/layout/sidebarComponents/AccountContext.vue
+++ /dev/null
@@ -1,110 +0,0 @@
-<script>
-import { mapGetters } from 'vuex';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-export default {
-  components: {
-    NextButton,
-  },
-  emits: ['toggleAccounts'],
-  data() {
-    return { showSwitchButton: false };
-  },
-  computed: {
-    ...mapGetters({
-      account: 'getCurrentAccount',
-      userAccounts: 'getUserAccounts',
-    }),
-    showShowCurrentAccountContext() {
-      return this.userAccounts.length > 1 && this.account.name;
-    },
-  },
-  methods: {
-    setShowSwitch() {
-      this.showSwitchButton = true;
-    },
-    resetShowSwitch() {
-      this.showSwitchButton = false;
-    },
-  },
-};
-</script>
-
-<!-- eslint-disable-next-line vue/no-root-v-if -->
-<template>
-  <div
-    v-if="showShowCurrentAccountContext"
-    class="relative px-2 py-2 mt-2 text-xs border rounded-md cursor-pointer text-slate-700 dark:text-slate-200 border-slate-50 dark:border-slate-800/50 hover:bg-slate-50 dark:hover:bg-slate-800"
-    @mouseover="setShowSwitch"
-    @mouseleave="resetShowSwitch"
-  >
-    {{ $t('SIDEBAR.CURRENTLY_VIEWING_ACCOUNT') }}
-    <p
-      class="mb-0 overflow-hidden font-medium text-ellipsis whitespace-nowrap text-slate-800 dark:text-slate-100"
-    >
-      {{ account.name }}
-    </p>
-    <transition name="fade">
-      <div
-        v-if="showSwitchButton"
-        class="absolute top-0 right-0 flex items-center justify-end w-full h-full rounded-md ltr:overlay-shadow ltr:dark:overlay-shadow-dark rtl:rtl-overlay-shadow rtl:dark:rtl-overlay-shadow-dark"
-      >
-        <div class="mx-2 my-0">
-          <NextButton
-            ghost
-            xs
-            icon="i-lucide-arrow-right-left"
-            :label="$t('SIDEBAR.SWITCH')"
-            @click="$emit('toggleAccounts')"
-          />
-        </div>
-      </div>
-    </transition>
-  </div>
-</template>
-
-<style scoped>
-@tailwind components;
-@layer components {
-  .overlay-shadow {
-    background-image: linear-gradient(
-      to right,
-      rgba(255, 255, 255, 0) 0%,
-      rgba(255, 255, 255, 1) 50%
-    );
-  }
-
-  .overlay-shadow-dark {
-    background-image: linear-gradient(
-      to right,
-      rgba(0, 0, 0, 0) 0%,
-      rgb(21, 23, 24) 50%
-    );
-  }
-
-  .rtl-overlay-shadow {
-    background-image: linear-gradient(
-      to left,
-      rgba(255, 255, 255, 0) 0%,
-      rgba(255, 255, 255, 1) 50%
-    );
-  }
-
-  .rtl-overlay-shadow-dark {
-    background-image: linear-gradient(
-      to left,
-      rgba(0, 0, 0, 0) 0%,
-      rgb(21, 23, 24) 50%
-    );
-  }
-}
-.fade-enter-active,
-.fade-leave-active {
-  transition: opacity 300ms ease;
-}
-
-.fade-enter,
-.fade-leave-to {
-  @apply opacity-0;
-}
-</style>
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/AccountSelector.vue b/app/javascript/dashboard/components/layout/sidebarComponents/AccountSelector.vue
deleted file mode 100644
index 8ff15ecf1..000000000
--- a/app/javascript/dashboard/components/layout/sidebarComponents/AccountSelector.vue
+++ /dev/null
@@ -1,88 +0,0 @@
-<script>
-import { mapGetters } from 'vuex';
-export default {
-  props: {
-    showAccountModal: {
-      type: Boolean,
-      default: true,
-    },
-  },
-  emits: ['closeAccountModal', 'showCreateAccountModal'],
-  computed: {
-    ...mapGetters({
-      accountId: 'getCurrentAccountId',
-      currentUser: 'getCurrentUser',
-      globalConfig: 'globalConfig/get',
-    }),
-  },
-  methods: {
-    onChangeAccount(accountId) {
-      const accountUrl = `/app/accounts/${accountId}/dashboard`;
-      window.location.href = accountUrl;
-    },
-  },
-};
-</script>
-
-<template>
-  <woot-modal
-    :show="showAccountModal"
-    :on-close="() => $emit('closeAccountModal')"
-  >
-    <woot-modal-header
-      :header-title="$t('SIDEBAR_ITEMS.CHANGE_ACCOUNTS')"
-      :header-content="$t('SIDEBAR_ITEMS.SELECTOR_SUBTITLE')"
-    />
-    <div class="px-8 py-4">
-      <div
-        v-for="account in currentUser.accounts"
-        :id="`account-${account.id}`"
-        :key="account.id"
-        class="pt-0 pb-0"
-      >
-        <button
-          class="flex items-center justify-between w-full px-4 py-3 rounded-lg cursor-pointer expanded clear link hover:underline hover:bg-slate-25 dark:hover:bg-slate-900"
-          @click="onChangeAccount(account.id)"
-        >
-          <span class="w-full">
-            <label :for="account.name" class="text-left rtl:text-right">
-              <div
-                class="text-lg font-medium leading-5 text-slate-700 dark:text-slate-100 hover:underline-offset-4"
-              >
-                {{ account.name }}
-              </div>
-              <div
-                class="text-xs font-medium lowercase text-slate-500 dark:text-slate-500 hover:underline-offset-4"
-              >
-                {{
-                  account.custom_role_id
-                    ? account.custom_role.name
-                    : account.role
-                }}
-              </div>
-            </label>
-          </span>
-          <fluent-icon
-            v-show="account.id === accountId"
-            class="text-slate-800 dark:text-slate-100"
-            icon="checkmark-circle"
-            type="solid"
-            size="24"
-          />
-        </button>
-      </div>
-    </div>
-
-    <div
-      v-if="globalConfig.createNewAccountFromDashboard"
-      class="flex items-center justify-end gap-2 px-8 pt-4 pb-8"
-    >
-      <button
-        class="w-full button success large expanded nice"
-        @click="$emit('showCreateAccountModal')"
-      >
-        {{ $t('CREATE_ACCOUNT.NEW_ACCOUNT') }}
-      </button>
-    </div>
-  </woot-modal>
-</template>
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/AgentDetails.vue b/app/javascript/dashboard/components/layout/sidebarComponents/AgentDetails.vue
deleted file mode 100644
index bab54d53f..000000000
--- a/app/javascript/dashboard/components/layout/sidebarComponents/AgentDetails.vue
+++ /dev/null
@@ -1,45 +0,0 @@
-<script>
-import { mapGetters } from 'vuex';
-import Thumbnail from '../../widgets/Thumbnail.vue';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-export default {
-  components: {
-    Thumbnail,
-    NextButton,
-  },
-  emits: ['toggleMenu'],
-  computed: {
-    ...mapGetters({
-      currentUser: 'getCurrentUser',
-      currentUserAvailability: 'getCurrentUserAvailability',
-    }),
-    statusOfAgent() {
-      return this.currentUserAvailability || 'offline';
-    },
-  },
-  methods: {
-    handleClick() {
-      this.$emit('toggleMenu');
-    },
-  },
-};
-</script>
-
-<template>
-  <NextButton
-    v-tooltip.right="$t(`SIDEBAR.PROFILE_SETTINGS`)"
-    link
-    class="rounded-full"
-    @click="handleClick"
-  >
-    <Thumbnail
-      :src="currentUser.avatar_url"
-      :username="currentUser.name"
-      :status="statusOfAgent"
-      should-show-status-always
-      size="32px"
-      class="flex-shrink-0"
-    />
-  </NextButton>
-</template>
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/Logo.vue b/app/javascript/dashboard/components/layout/sidebarComponents/Logo.vue
deleted file mode 100644
index 38615fff0..000000000
--- a/app/javascript/dashboard/components/layout/sidebarComponents/Logo.vue
+++ /dev/null
@@ -1,33 +0,0 @@
-<script>
-import { frontendURL } from 'dashboard/helper/URLHelper';
-
-export default {
-  props: {
-    source: {
-      type: String,
-      default: '',
-    },
-    name: {
-      type: String,
-      default: '',
-    },
-    accountId: {
-      type: Number,
-      default: 0,
-    },
-  },
-  computed: {
-    dashboardPath() {
-      return frontendURL(`accounts/${this.accountId}/dashboard`);
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="w-8 h-8">
-    <router-link :to="dashboardPath" replace>
-      <img :src="source" :alt="name" />
-    </router-link>
-  </div>
-</template>
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/NotificationBell.vue b/app/javascript/dashboard/components/layout/sidebarComponents/NotificationBell.vue
deleted file mode 100644
index d0c53037a..000000000
--- a/app/javascript/dashboard/components/layout/sidebarComponents/NotificationBell.vue
+++ /dev/null
@@ -1,58 +0,0 @@
-<script>
-import { mapGetters } from 'vuex';
-
-export default {
-  emits: ['openNotificationPanel'],
-
-  computed: {
-    ...mapGetters({
-      notificationMetadata: 'notifications/getMeta',
-    }),
-    unreadCount() {
-      if (!this.notificationMetadata.unreadCount) {
-        return '';
-      }
-
-      return this.notificationMetadata.unreadCount < 100
-        ? `${this.notificationMetadata.unreadCount}`
-        : '99+';
-    },
-    isNotificationPanelActive() {
-      return this.$route.name === 'notifications_index';
-    },
-  },
-  methods: {
-    openNotificationPanel() {
-      if (this.$route.name !== 'notifications_index') {
-        this.$emit('openNotificationPanel');
-      }
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="mb-4">
-    <button
-      class="relative flex items-center justify-center w-10 h-10 p-0 my-2 rounded-lg text-slate-600 dark:text-slate-100 hover:bg-slate-25 dark:hover:bg-slate-700 dark:hover:text-slate-100 hover:text-slate-600"
-      :class="{
-        'bg-woot-50 dark:bg-slate-800 text-woot-500 hover:bg-woot-50':
-          isNotificationPanelActive,
-      }"
-      @click="openNotificationPanel"
-    >
-      <fluent-icon
-        icon="alert"
-        :class="{
-          'text-woot-500': isNotificationPanelActive,
-        }"
-      />
-      <span
-        v-if="unreadCount"
-        class="text-black-900 bg-yellow-300 absolute -top-0.5 -right-1 text-xxs min-w-[1rem] rounded-full"
-      >
-        {{ unreadCount }}
-      </span>
-    </button>
-  </div>
-</template>
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/OptionsMenu.vue b/app/javascript/dashboard/components/layout/sidebarComponents/OptionsMenu.vue
deleted file mode 100644
index 03549dad6..000000000
--- a/app/javascript/dashboard/components/layout/sidebarComponents/OptionsMenu.vue
+++ /dev/null
@@ -1,204 +0,0 @@
-<script>
-import { mapGetters } from 'vuex';
-import Auth from '../../../api/auth';
-import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
-import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
-import AvailabilityStatus from 'dashboard/components/layout/AvailabilityStatus.vue';
-import { FEATURE_FLAGS } from '../../../featureFlags';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-export default {
-  components: {
-    WootDropdownMenu,
-    WootDropdownItem,
-    AvailabilityStatus,
-    NextButton,
-  },
-  props: {
-    show: {
-      type: Boolean,
-      default: false,
-    },
-  },
-  emits: [
-    'close',
-    'openKeyShortcutModal',
-    'toggleAccounts',
-    'showSupportChatWindow',
-  ],
-  computed: {
-    ...mapGetters({
-      currentUser: 'getCurrentUser',
-      globalConfig: 'globalConfig/get',
-      accountId: 'getCurrentAccountId',
-      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
-    }),
-    showChangeAccountOption() {
-      if (this.globalConfig.createNewAccountFromDashboard) {
-        return true;
-      }
-
-      const { accounts = [] } = this.currentUser;
-      return accounts.length > 1;
-    },
-    showChatSupport() {
-      return (
-        this.isFeatureEnabledonAccount(
-          this.accountId,
-          FEATURE_FLAGS.CONTACT_CHATWOOT_SUPPORT_TEAM
-        ) && this.globalConfig.chatwootInboxToken
-      );
-    },
-  },
-  methods: {
-    handleProfileSettingClick(e, navigate) {
-      this.$emit('close');
-      navigate(e);
-    },
-    handleKeyboardHelpClick() {
-      this.$emit('openKeyShortcutModal');
-      this.$emit('close');
-    },
-    logout() {
-      Auth.logout();
-    },
-    onClickAway() {
-      if (this.show) this.$emit('close');
-    },
-    openAppearanceOptions() {
-      const ninja = document.querySelector('ninja-keys');
-      ninja.open({ parent: 'appearance_settings' });
-    },
-  },
-};
-</script>
-
-<template>
-  <transition name="menu-slide">
-    <div
-      v-if="show"
-      v-on-clickaway="onClickAway"
-      class="absolute z-30 w-64 px-2 py-2 bg-white border rounded-md shadow-xl left-3 rtl:left-auto rtl:right-3 bottom-16 dark:bg-slate-800 border-slate-25 dark:border-slate-700"
-      :class="{ 'block visible': show }"
-    >
-      <AvailabilityStatus />
-      <WootDropdownMenu>
-        <WootDropdownItem v-if="showChangeAccountOption">
-          <NextButton
-            ghost
-            sm
-            slate
-            icon="i-lucide-arrow-right-left"
-            class="!w-full !justify-start"
-            @click="$emit('toggleAccounts')"
-          >
-            <span class="min-w-0 truncate font-medium text-xs">
-              {{ $t('SIDEBAR_ITEMS.CHANGE_ACCOUNTS') }}
-            </span>
-          </NextButton>
-        </WootDropdownItem>
-        <WootDropdownItem v-if="showChatSupport">
-          <NextButton
-            ghost
-            sm
-            slate
-            icon="i-lucide-message-circle-question"
-            class="!w-full !justify-start"
-            @click="$emit('showSupportChatWindow')"
-          >
-            <span class="min-w-0 truncate font-medium text-xs">
-              {{ $t('SIDEBAR_ITEMS.CONTACT_SUPPORT') }}
-            </span>
-          </NextButton>
-        </WootDropdownItem>
-        <WootDropdownItem>
-          <NextButton
-            ghost
-            sm
-            slate
-            icon="i-lucide-keyboard"
-            class="!w-full !justify-start"
-            @click="handleKeyboardHelpClick"
-          >
-            <span class="min-w-0 truncate font-medium text-xs">
-              {{ $t('SIDEBAR_ITEMS.KEYBOARD_SHORTCUTS') }}
-            </span>
-          </NextButton>
-        </WootDropdownItem>
-        <WootDropdownItem>
-          <router-link
-            v-slot="{ href, isActive, navigate }"
-            :to="`/app/accounts/${accountId}/profile/settings`"
-            custom
-          >
-            <a
-              :href="href"
-              :class="{ 'is-active': isActive }"
-              @click="e => handleProfileSettingClick(e, navigate)"
-            >
-              <NextButton
-                ghost
-                sm
-                slate
-                icon="i-lucide-circle-user"
-                class="!w-full !justify-start"
-              >
-                <span class="min-w-0 truncate font-medium text-xs">
-                  {{ $t('SIDEBAR_ITEMS.PROFILE_SETTINGS') }}
-                </span>
-              </NextButton>
-            </a>
-          </router-link>
-        </WootDropdownItem>
-        <WootDropdownItem>
-          <NextButton
-            ghost
-            sm
-            slate
-            icon="i-lucide-sun-moon"
-            class="!w-full !justify-start"
-            @click="openAppearanceOptions"
-          >
-            <span class="min-w-0 truncate font-medium text-xs">
-              {{ $t('SIDEBAR_ITEMS.APPEARANCE') }}
-            </span>
-          </NextButton>
-        </WootDropdownItem>
-        <WootDropdownItem v-if="currentUser.type === 'SuperAdmin'">
-          <a
-            href="/super_admin"
-            target="_blank"
-            rel="noopener nofollow noreferrer"
-            @click="$emit('close')"
-          >
-            <NextButton
-              ghost
-              sm
-              slate
-              icon="i-lucide-layout-dashboard"
-              class="!w-full !justify-start"
-            >
-              <span class="min-w-0 truncate font-medium text-xs">
-                {{ $t('SIDEBAR_ITEMS.SUPER_ADMIN_CONSOLE') }}
-              </span>
-            </NextButton>
-          </a>
-        </WootDropdownItem>
-        <WootDropdownItem>
-          <NextButton
-            ghost
-            sm
-            slate
-            icon="i-lucide-circle-power"
-            class="!w-full !justify-start"
-            @click="logout"
-          >
-            <span class="min-w-0 truncate font-medium text-xs">
-              {{ $t('SIDEBAR_ITEMS.LOGOUT') }}
-            </span>
-          </NextButton>
-        </WootDropdownItem>
-      </WootDropdownMenu>
-    </div>
-  </transition>
-</template>
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/Primary.vue b/app/javascript/dashboard/components/layout/sidebarComponents/Primary.vue
deleted file mode 100644
index 1cbd6a56a..000000000
--- a/app/javascript/dashboard/components/layout/sidebarComponents/Primary.vue
+++ /dev/null
@@ -1,116 +0,0 @@
-<script>
-import Logo from './Logo.vue';
-import PrimaryNavItem from './PrimaryNavItem.vue';
-import OptionsMenu from './OptionsMenu.vue';
-import AgentDetails from './AgentDetails.vue';
-import NotificationBell from './NotificationBell.vue';
-import wootConstants from 'dashboard/constants/globals';
-import { frontendURL } from 'dashboard/helper/URLHelper';
-import { ACCOUNT_EVENTS } from '../../../helper/AnalyticsHelper/events';
-import { useTrack } from 'dashboard/composables';
-
-export default {
-  components: {
-    Logo,
-    PrimaryNavItem,
-    OptionsMenu,
-    AgentDetails,
-    NotificationBell,
-  },
-  props: {
-    isACustomBrandedInstance: {
-      type: Boolean,
-      default: false,
-    },
-    logoSource: {
-      type: String,
-      default: '',
-    },
-    installationName: {
-      type: String,
-      default: '',
-    },
-    accountId: {
-      type: Number,
-      default: 0,
-    },
-    menuItems: {
-      type: Array,
-      default: () => [],
-    },
-    activeMenuItem: {
-      type: String,
-      default: '',
-    },
-  },
-  emits: ['toggleAccounts', 'openNotificationPanel', 'openKeyShortcutModal'],
-  data() {
-    return {
-      helpDocsURL: wootConstants.DOCS_URL,
-      showOptionsMenu: false,
-    };
-  },
-  methods: {
-    frontendURL,
-    toggleOptions() {
-      this.showOptionsMenu = !this.showOptionsMenu;
-    },
-    toggleAccountModal() {
-      this.$emit('toggleAccounts');
-    },
-    toggleSupportChatWindow() {
-      window.$chatwoot.toggle();
-    },
-    openNotificationPanel() {
-      useTrack(ACCOUNT_EVENTS.OPENED_NOTIFICATIONS);
-      this.$emit('openNotificationPanel');
-    },
-  },
-};
-</script>
-
-<template>
-  <div
-    class="flex flex-col justify-between w-16 h-full bg-white border-r dark:bg-slate-900 border-slate-50 dark:border-slate-800/50 rtl:border-l rtl:border-r-0"
-  >
-    <div class="flex flex-col items-center">
-      <Logo
-        :source="logoSource"
-        :name="installationName"
-        :account-id="accountId"
-        class="m-4 mb-10"
-      />
-      <PrimaryNavItem
-        v-for="menuItem in menuItems"
-        :id="menuItem.key"
-        :key="menuItem.toState"
-        :icon="menuItem.icon"
-        :name="menuItem.label"
-        :to="menuItem.toState"
-        :is-child-menu-active="menuItem.key === activeMenuItem"
-      />
-    </div>
-    <div class="flex flex-col items-center justify-end pb-6">
-      <a
-        v-if="!isACustomBrandedInstance"
-        v-tooltip.right="$t(`SIDEBAR.DOCS`)"
-        :href="helpDocsURL"
-        class="relative flex items-center justify-center w-10 h-10 my-2 rounded-lg text-slate-700 dark:text-slate-100 hover:bg-slate-25 dark:hover:bg-slate-700 dark:hover:text-slate-100 hover:text-slate-600"
-        rel="noopener noreferrer nofollow"
-        target="_blank"
-      >
-        <fluent-icon icon="book-open-globe" />
-        <span class="sr-only">{{ $t(`SIDEBAR.DOCS`) }}</span>
-      </a>
-      <NotificationBell @open-notification-panel="openNotificationPanel" />
-      <AgentDetails @toggle-menu="toggleOptions" />
-      <OptionsMenu
-        :show="showOptionsMenu"
-        @toggle-accounts="toggleAccountModal"
-        @show-support-chat-window="toggleSupportChatWindow"
-        @open-key-shortcut-modal="$emit('openKeyShortcutModal')"
-        @close="toggleOptions"
-      />
-    </div>
-  </div>
-</template>
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/PrimaryNavItem.vue b/app/javascript/dashboard/components/layout/sidebarComponents/PrimaryNavItem.vue
deleted file mode 100644
index 2ad2a57b5..000000000
--- a/app/javascript/dashboard/components/layout/sidebarComponents/PrimaryNavItem.vue
+++ /dev/null
@@ -1,148 +0,0 @@
-<script>
-import { OnClickOutside } from '@vueuse/components';
-import { HELP_CENTER_MENU_ITEMS } from 'dashboard/helper/portalHelper';
-
-import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
-
-export default {
-  components: {
-    DropdownMenu,
-    OnClickOutside,
-  },
-  props: {
-    to: {
-      type: String,
-      default: '',
-    },
-    id: {
-      type: String,
-      default: '',
-    },
-    name: {
-      type: String,
-      default: '',
-    },
-    icon: {
-      type: String,
-      default: '',
-    },
-    count: {
-      type: String,
-      default: '',
-    },
-    isChildMenuActive: {
-      type: Boolean,
-      default: false,
-    },
-    openInNewPage: {
-      type: Boolean,
-      default: false,
-    },
-  },
-
-  data() {
-    return {
-      helpCenterMenu: HELP_CENTER_MENU_ITEMS,
-      showHelpCenterMenu: false,
-    };
-  },
-  computed: {
-    helpCenterMenuItems() {
-      return this.helpCenterMenu.map(item => ({
-        ...item,
-        isSelected: this.isSelectedMenuItem(item),
-      }));
-    },
-    isHelpCenter() {
-      return this.id === 'helpcenter';
-    },
-    isHelpCenterSelected() {
-      const routes = [
-        'portals_new',
-        'portals_index',
-        'portals_articles_index',
-        'portals_articles_new',
-        'portals_articles_edit',
-        'portals_categories_index',
-        'portals_categories_articles_index',
-        'portals_categories_articles_edit',
-        'portals_locales_index',
-        'portals_settings_index',
-      ];
-      return routes.includes(this.$route.name);
-    },
-  },
-  methods: {
-    isSelectedMenuItem(menuItem) {
-      return menuItem.value.includes(this.$route.name);
-    },
-    toggleHelpCenterMenu() {
-      this.showHelpCenterMenu = !this.showHelpCenterMenu;
-    },
-    handleHelpCenterAction({ action }) {
-      this.$router.push({
-        name: 'portals_index',
-        params: {
-          navigationPath: action,
-        },
-      });
-    },
-  },
-};
-</script>
-
-<template>
-  <OnClickOutside v-if="isHelpCenter" @trigger="showHelpCenterMenu = false">
-    <button
-      v-tooltip.top="$t(`SIDEBAR.${name}`)"
-      class="relative flex items-center justify-center w-10 h-10 my-2 rounded-lg text-slate-700 dark:text-slate-100 hover:!bg-slate-25 dark:hover:!bg-slate-700 dark:hover:text-slate-100 hover:text-slate-600"
-      :class="{
-        'bg-woot-50 dark:bg-slate-800 text-woot-500 hover:bg-woot-50':
-          isHelpCenterSelected,
-      }"
-      @click="toggleHelpCenterMenu"
-    >
-      <fluent-icon
-        :icon="icon"
-        :class="{
-          'text-woot-500': isHelpCenterSelected,
-        }"
-      />
-      <DropdownMenu
-        v-if="showHelpCenterMenu && isHelpCenter"
-        :menu-items="helpCenterMenuItems"
-        class="ltr:left-10 rtl:right-10 w-36 z-[100] top-0 overflow-y-auto max-h-52"
-        @action="handleHelpCenterAction"
-      />
-    </button>
-  </OnClickOutside>
-
-  <router-link v-else v-slot="{ href, isActive, navigate }" :to="to" custom>
-    <a
-      v-tooltip.right="$t(`SIDEBAR.${name}`)"
-      :href="href"
-      class="relative flex items-center justify-center w-10 h-10 my-2 rounded-lg text-slate-700 dark:text-slate-100 hover:bg-slate-25 dark:hover:bg-slate-700 dark:hover:text-slate-100 hover:text-slate-600"
-      :class="{
-        'bg-woot-50 dark:bg-slate-800 text-woot-500 hover:bg-woot-50':
-          isActive || isChildMenuActive,
-      }"
-      :rel="openInNewPage ? 'noopener noreferrer nofollow' : undefined"
-      :target="openInNewPage ? '_blank' : undefined"
-      @click="navigate"
-    >
-      <fluent-icon
-        :icon="icon"
-        :class="{
-          'text-woot-500': isActive || isChildMenuActive,
-        }"
-      />
-      <span class="sr-only">{{ name }}</span>
-      <span
-        v-if="count"
-        class="absolute bg-yellow-500 text-black-900 -top-1 -right-1"
-      >
-        {{ count }}
-      </span>
-    </a>
-  </router-link>
-</template>
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/Secondary.vue b/app/javascript/dashboard/components/layout/sidebarComponents/Secondary.vue
deleted file mode 100644
index c36b6f611..000000000
--- a/app/javascript/dashboard/components/layout/sidebarComponents/Secondary.vue
+++ /dev/null
@@ -1,265 +0,0 @@
-<script>
-import { frontendURL } from '../../../helper/URLHelper';
-import SecondaryNavItem from './SecondaryNavItem.vue';
-import AccountContext from './AccountContext.vue';
-import { mapGetters } from 'vuex';
-import { FEATURE_FLAGS } from '../../../featureFlags';
-import {
-  getUserPermissions,
-  hasPermissions,
-} from '../../../helper/permissionsHelper';
-import { routesWithPermissions } from '../../../routes';
-
-export default {
-  components: {
-    AccountContext,
-    SecondaryNavItem,
-  },
-  props: {
-    accountId: {
-      type: Number,
-      default: 0,
-    },
-    labels: {
-      type: Array,
-      default: () => [],
-    },
-    inboxes: {
-      type: Array,
-      default: () => [],
-    },
-    teams: {
-      type: Array,
-      default: () => [],
-    },
-    customViews: {
-      type: Array,
-      default: () => [],
-    },
-    menuConfig: {
-      type: Object,
-      default: () => {},
-    },
-    currentUser: {
-      type: Object,
-      default: () => {},
-    },
-    isOnChatwootCloud: {
-      type: Boolean,
-      default: false,
-    },
-  },
-  emits: ['addLabel', 'toggleAccounts'],
-  computed: {
-    ...mapGetters({
-      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
-    }),
-    contactCustomViews() {
-      return this.customViews.filter(view => view.filter_type === 'contact');
-    },
-    accessibleMenuItems() {
-      const menuItemsFilteredByPermissions = this.menuConfig.menuItems.filter(
-        menuItem => {
-          const userPermissions = getUserPermissions(
-            this.currentUser,
-            this.accountId
-          );
-          return hasPermissions(
-            routesWithPermissions[menuItem.toStateName],
-            userPermissions
-          );
-        }
-      );
-      return menuItemsFilteredByPermissions.filter(item => {
-        if (item.showOnlyOnCloud) {
-          return this.isOnChatwootCloud;
-        }
-        return true;
-      });
-    },
-    inboxSection() {
-      return {
-        icon: 'folder',
-        label: 'INBOXES',
-        hasSubMenu: true,
-        newLink: this.showNewLink(FEATURE_FLAGS.INBOX_MANAGEMENT),
-        newLinkTag: 'NEW_INBOX',
-        key: 'inbox',
-        toState: frontendURL(`accounts/${this.accountId}/settings/inboxes/new`),
-        toStateName: 'settings_inbox_new',
-        newLinkRouteName: 'settings_inbox_new',
-        children: this.inboxes
-          .map(inbox => ({
-            id: inbox.id,
-            label: inbox.name,
-            truncateLabel: true,
-            toState: frontendURL(
-              `accounts/${this.accountId}/inbox/${inbox.id}`
-            ),
-            type: inbox.channel_type,
-            phoneNumber: inbox.phone_number,
-            reauthorizationRequired: inbox.reauthorization_required,
-          }))
-          .sort((a, b) =>
-            a.label.toLowerCase() > b.label.toLowerCase() ? 1 : -1
-          ),
-      };
-    },
-    labelSection() {
-      return {
-        icon: 'number-symbol',
-        label: 'LABELS',
-        hasSubMenu: true,
-        newLink: this.showNewLink(FEATURE_FLAGS.TEAM_MANAGEMENT),
-        newLinkTag: 'NEW_LABEL',
-        key: 'label',
-        toState: frontendURL(`accounts/${this.accountId}/settings/labels`),
-        toStateName: 'labels_list',
-        showModalForNewItem: true,
-        modalName: 'AddLabel',
-        dataTestid: 'sidebar-new-label-button',
-        children: this.labels.map(label => ({
-          id: label.id,
-          label: label.title,
-          color: label.color,
-          truncateLabel: true,
-          toState: frontendURL(
-            `accounts/${this.accountId}/label/${label.title}`
-          ),
-        })),
-      };
-    },
-    contactLabelSection() {
-      return {
-        icon: 'number-symbol',
-        label: 'TAGGED_WITH',
-        hasSubMenu: true,
-        key: 'labels',
-        newLink: this.showNewLink(FEATURE_FLAGS.TEAM_MANAGEMENT),
-        newLinkTag: 'NEW_LABEL',
-        toState: frontendURL(`accounts/${this.accountId}/settings/labels`),
-        toStateName: 'labels_list',
-        showModalForNewItem: true,
-        modalName: 'AddLabel',
-        children: this.labels.map(label => ({
-          id: label.id,
-          label: label.title,
-          color: label.color,
-          truncateLabel: true,
-          toState: frontendURL(
-            `accounts/${this.accountId}/contacts/labels/${label.title}`
-          ),
-        })),
-      };
-    },
-    teamSection() {
-      return {
-        icon: 'people-team',
-        label: 'TEAMS',
-        hasSubMenu: true,
-        newLink: this.showNewLink(FEATURE_FLAGS.TEAM_MANAGEMENT),
-        newLinkTag: 'NEW_TEAM',
-        key: 'team',
-        toState: frontendURL(`accounts/${this.accountId}/settings/teams/new`),
-        toStateName: 'settings_teams_new',
-        newLinkRouteName: 'settings_teams_new',
-        children: this.teams.map(team => ({
-          id: team.id,
-          label: team.name,
-          truncateLabel: true,
-          toState: frontendURL(`accounts/${this.accountId}/team/${team.id}`),
-        })),
-      };
-    },
-    foldersSection() {
-      return {
-        icon: 'folder',
-        label: 'CUSTOM_VIEWS_FOLDER',
-        hasSubMenu: true,
-        key: 'custom_view',
-        children: this.customViews
-          .filter(view => view.filter_type === 'conversation')
-          .map(view => ({
-            id: view.id,
-            label: view.name,
-            truncateLabel: true,
-            toState: frontendURL(
-              `accounts/${this.accountId}/custom_view/${view.id}`
-            ),
-          })),
-      };
-    },
-    contactSegmentsSection() {
-      return {
-        icon: 'folder',
-        label: 'CUSTOM_VIEWS_SEGMENTS',
-        hasSubMenu: true,
-        key: 'segments',
-        children: this.customViews
-          .filter(view => view.filter_type === 'contact')
-          .map(view => ({
-            id: view.id,
-            label: view.name,
-            truncateLabel: true,
-            toState: frontendURL(
-              `accounts/${this.accountId}/contacts/segments/${view.id}`
-            ),
-          })),
-      };
-    },
-    additionalSecondaryMenuItems() {
-      let conversationMenuItems = [this.inboxSection, this.labelSection];
-      let contactMenuItems = [this.contactLabelSection];
-      if (this.teams.length) {
-        conversationMenuItems = [this.teamSection, ...conversationMenuItems];
-      }
-      if (this.customViews.length) {
-        conversationMenuItems = [this.foldersSection, ...conversationMenuItems];
-      }
-      if (this.contactCustomViews.length) {
-        contactMenuItems = [this.contactSegmentsSection, ...contactMenuItems];
-      }
-      return {
-        conversations: conversationMenuItems,
-        contacts: contactMenuItems,
-      };
-    },
-  },
-  methods: {
-    showAddLabelPopup() {
-      this.$emit('addLabel');
-    },
-    toggleAccountModal() {
-      this.$emit('toggleAccounts');
-    },
-    showNewLink(featureFlag) {
-      return this.isFeatureEnabledonAccount(this.accountId, featureFlag);
-    },
-  },
-};
-</script>
-
-<template>
-  <div
-    class="flex flex-col w-48 h-full px-2 pb-8 overflow-auto text-sm bg-white border-r dark:bg-slate-900 dark:border-slate-800/50 rtl:border-r-0 rtl:border-l border-slate-50"
-  >
-    <AccountContext @toggle-accounts="toggleAccountModal" />
-    <transition-group
-      name="menu-list"
-      tag="ul"
-      class="pt-2 list-none reset-base"
-    >
-      <SecondaryNavItem
-        v-for="menuItem in accessibleMenuItems"
-        :key="menuItem.toState"
-        :menu-item="menuItem"
-      />
-      <SecondaryNavItem
-        v-for="menuItem in additionalSecondaryMenuItems[menuConfig.parentNav]"
-        :key="menuItem.key"
-        :menu-item="menuItem"
-        @add-label="showAddLabelPopup"
-      />
-    </transition-group>
-  </div>
-</template>
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryChildNavItem.vue b/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryChildNavItem.vue
deleted file mode 100644
index 6f72f11ec..000000000
--- a/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryChildNavItem.vue
+++ /dev/null
@@ -1,132 +0,0 @@
-<script>
-export default {
-  props: {
-    to: {
-      type: String,
-      default: '',
-    },
-    label: {
-      type: String,
-      default: '',
-    },
-    labelColor: {
-      type: String,
-      default: '',
-    },
-    shouldTruncate: {
-      type: Boolean,
-      default: false,
-    },
-    icon: {
-      type: String,
-      default: '',
-    },
-    warningIcon: {
-      type: String,
-      default: '',
-    },
-    showChildCount: {
-      type: Boolean,
-      default: false,
-    },
-    childItemCount: {
-      type: Number,
-      default: 0,
-    },
-  },
-  computed: {
-    showIcon() {
-      return {
-        'overflow-hidden whitespace-nowrap text-ellipsis': this.shouldTruncate,
-      };
-    },
-    isCountZero() {
-      return this.childItemCount === 0;
-    },
-    menuTitle() {
-      return this.shouldTruncate ? this.label : '';
-    },
-  },
-};
-</script>
-
-<template>
-  <router-link
-    v-slot="{ href, isActive, navigate }"
-    :to="to"
-    custom
-    active-class="active"
-  >
-    <li
-      class="h-7 my-1 hover:bg-slate-25 hover:text-bg-50 flex items-center px-2 rounded-md dark:hover:bg-slate-800"
-      :class="{
-        'bg-woot-25 dark:bg-slate-800': isActive,
-        'text-ellipsis overflow-hidden whitespace-nowrap max-w-full':
-          shouldTruncate,
-      }"
-      @click="navigate"
-    >
-      <a
-        :href="href"
-        class="inline-flex text-left max-w-full w-full items-center"
-      >
-        <span
-          v-if="icon"
-          class="inline-flex items-center justify-center w-4 rounded-sm bg-slate-100 dark:bg-slate-700 p-0.5 mr-1.5 rtl:mr-0 rtl:ml-1.5"
-        >
-          <fluent-icon
-            class="text-xxs text-slate-700 dark:text-slate-200"
-            :class="{
-              'text-woot-500 dark:text-woot-500': isActive,
-            }"
-            :icon="icon"
-            size="12"
-          />
-        </span>
-
-        <span
-          v-if="labelColor"
-          class="inline-flex rounded-sm bg-slate-100 h-3 w-3.5 mr-1.5 rtl:mr-0 rtl:ml-1.5 border border-slate-50 dark:border-slate-900"
-          :style="{ backgroundColor: labelColor }"
-        />
-        <div
-          class="items-center flex overflow-hidden whitespace-nowrap text-ellipsis w-full justify-between"
-        >
-          <span
-            :title="menuTitle"
-            class="text-sm text-slate-700 dark:text-slate-100"
-            :class="{
-              'text-woot-500 dark:text-woot-500': isActive,
-              'text-ellipsis overflow-hidden whitespace-nowrap max-w-full':
-                shouldTruncate,
-            }"
-          >
-            {{ label }}
-          </span>
-          <span
-            v-if="showChildCount"
-            class="bg-slate-50 dark:bg-slate-700 rounded-full min-w-[18px] justify-center items-center flex text-xxs mx-1 py-0 px-1"
-            :class="
-              isCountZero
-                ? `text-slate-300 dark:text-slate-500`
-                : `text-slate-700 dark:text-slate-50`
-            "
-          >
-            {{ childItemCount }}
-          </span>
-        </div>
-        <span
-          v-if="warningIcon"
-          class="inline-flex mr-1 bg-red-50 dark:bg-red-900 p-0.5 rounded-sm"
-        >
-          <fluent-icon
-            v-tooltip.top-end="$t('SIDEBAR.REAUTHORIZE')"
-            class="text-xxs text-red-500 dark:text-red-300"
-            :icon="warningIcon"
-            size="12"
-          />
-        </span>
-      </a>
-    </li>
-  </router-link>
-</template>
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue b/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue
deleted file mode 100644
index 6bee69a41..000000000
--- a/app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue
+++ /dev/null
@@ -1,277 +0,0 @@
-<script>
-import { mapGetters } from 'vuex';
-import { useAdmin } from 'dashboard/composables/useAdmin';
-import { useConfig } from 'dashboard/composables/useConfig';
-import {
-  getInboxClassByType,
-  getInboxWarningIconClass,
-} from 'dashboard/helper/inbox';
-
-import SecondaryChildNavItem from './SecondaryChildNavItem.vue';
-import {
-  isOnMentionsView,
-  isOnUnattendedView,
-} from '../../../store/modules/conversations/helpers/actionHelpers';
-import Policy from '../../policy.vue';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-export default {
-  components: { SecondaryChildNavItem, Policy, NextButton },
-  props: {
-    menuItem: {
-      type: Object,
-      default: () => ({}),
-    },
-  },
-  emits: ['addLabel', 'open'],
-  setup() {
-    const { isAdmin } = useAdmin();
-    const { isEnterprise } = useConfig();
-    return {
-      isAdmin,
-      isEnterprise,
-    };
-  },
-  computed: {
-    ...mapGetters({
-      activeInbox: 'getSelectedInbox',
-      accountId: 'getCurrentAccountId',
-      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
-      globalConfig: 'globalConfig/get',
-    }),
-    isCountZero() {
-      return this.menuItem.count === 0;
-    },
-    isActiveView() {
-      return this.computedClass.includes('active-view');
-    },
-    hasSubMenu() {
-      return !!this.menuItem.children;
-    },
-    isMenuItemVisible() {
-      let isFeatureEnabled = true;
-      if (this.menuItem.featureFlag) {
-        isFeatureEnabled = this.isFeatureEnabledonAccount(
-          this.accountId,
-          this.menuItem.featureFlag
-        );
-      }
-
-      if (this.menuItem.isEnterpriseOnly) {
-        if (!this.isEnterprise) return false;
-        return isFeatureEnabled || this.globalConfig.displayManifest;
-      }
-
-      if (this.menuItem.featureFlag) {
-        return this.isFeatureEnabledonAccount(
-          this.accountId,
-          this.menuItem.featureFlag
-        );
-      }
-
-      return isFeatureEnabled;
-    },
-    isAllConversations() {
-      return (
-        this.$store.state.route.name === 'inbox_conversation' &&
-        this.menuItem.toStateName === 'home'
-      );
-    },
-    isMentions() {
-      return (
-        isOnMentionsView({ route: this.$route }) &&
-        this.menuItem.toStateName === 'conversation_mentions'
-      );
-    },
-    isUnattended() {
-      return (
-        isOnUnattendedView({ route: this.$route }) &&
-        this.menuItem.toStateName === 'conversation_unattended'
-      );
-    },
-    isTeamsSettings() {
-      return (
-        this.$store.state.route.name === 'settings_teams_edit' &&
-        this.menuItem.toStateName === 'settings_teams_list'
-      );
-    },
-    isInboxSettings() {
-      return (
-        this.$route.name === 'settings_inbox_show' &&
-        this.menuItem.toStateName === 'settings_inbox_list'
-      );
-    },
-    isIntegrationsSettings() {
-      return (
-        this.$store.state.route.name === 'settings_integrations_webhook' &&
-        this.menuItem.toStateName === 'settings_integrations'
-      );
-    },
-    isApplicationsSettings() {
-      return (
-        this.$store.state.route.name === 'settings_applications_integration' &&
-        this.menuItem.toStateName === 'settings_applications'
-      );
-    },
-    isContactsDefaultRoute() {
-      return (
-        this.menuItem.toStateName === 'contacts_dashboard_index' &&
-        (this.$store.state.route.name === 'contacts_dashboard_index' ||
-          this.$store.state.route.name === 'contacts_edit')
-      );
-    },
-    isCurrentRoute() {
-      return this.$store.state.route.name.includes(this.menuItem.toStateName);
-    },
-
-    computedClass() {
-      // If active inbox is present, do not highlight conversations
-      if (this.activeInbox) return ' ';
-      if (
-        this.isAllConversations ||
-        this.isMentions ||
-        this.isUnattended ||
-        this.isContactsDefaultRoute ||
-        this.isCurrentRoute
-      ) {
-        return 'bg-woot-25 dark:bg-slate-800 text-woot-500 dark:text-woot-500 hover:text-woot-500 dark:hover:text-woot-500 active-view';
-      }
-      if (this.hasSubMenu) {
-        if (
-          this.isTeamsSettings ||
-          this.isInboxSettings ||
-          this.isIntegrationsSettings ||
-          this.isApplicationsSettings
-        ) {
-          return 'bg-woot-25 dark:bg-slate-800 text-woot-500 dark:text-woot-500 hover:text-woot-500 dark:hover:text-woot-500 active-view';
-        }
-        return 'hover:text-slate-700 dark:hover:text-slate-100';
-      }
-
-      return 'hover:text-slate-700 dark:hover:text-slate-100';
-    },
-  },
-  methods: {
-    computedInboxClass(child) {
-      const { type, phoneNumber } = child;
-      if (!type) return '';
-      const classByType = getInboxClassByType(type, phoneNumber);
-      return classByType;
-    },
-    computedInboxErrorClass(child) {
-      const { type, reauthorizationRequired } = child;
-      if (!type) return '';
-      const warningClass = getInboxWarningIconClass(
-        type,
-        reauthorizationRequired
-      );
-      return warningClass;
-    },
-    newLinkClick(e, navigate) {
-      if (this.menuItem.newLinkRouteName) {
-        navigate(e);
-      } else if (this.menuItem.showModalForNewItem) {
-        if (this.menuItem.modalName === 'AddLabel') {
-          e.preventDefault();
-          this.$emit('addLabel');
-        }
-      }
-    },
-    showItem(item) {
-      return this.isAdmin && !!item.newLink;
-    },
-    onClickOpen() {
-      this.$emit('open');
-    },
-    showChildCount(count) {
-      return Number.isInteger(count);
-    },
-  },
-};
-</script>
-
-<template>
-  <li v-show="isMenuItemVisible" class="mt-1">
-    <div v-if="hasSubMenu" class="flex justify-between">
-      <span
-        class="px-2 pt-1 my-2 text-sm font-semibold text-slate-700 dark:text-slate-200"
-      >
-        {{ $t(`SIDEBAR.${menuItem.label}`) }}
-      </span>
-      <div v-if="menuItem.showNewButton" class="flex items-center">
-        <NextButton ghost xs slate icon="i-lucide-plus" @click="onClickOpen" />
-      </div>
-    </div>
-    <router-link
-      v-else
-      class="flex items-center p-2 m-0 text-sm leading-4 rounded-lg text-slate-700 dark:text-slate-100 hover:bg-slate-25 dark:hover:bg-slate-800"
-      :class="computedClass"
-      :to="menuItem && menuItem.toState"
-    >
-      <fluent-icon
-        :icon="menuItem.icon"
-        class="min-w-[1rem] mr-1.5 rtl:mr-0 rtl:ml-1.5"
-        size="14"
-      />
-      {{ $t(`SIDEBAR.${menuItem.label}`) }}
-      <span
-        v-if="showChildCount(menuItem.count)"
-        class="px-1 py-0 mx-1 rounded-md text-xxs"
-        :class="{
-          'text-slate-300 dark:text-slate-600': isCountZero && !isActiveView,
-          'text-slate-600 dark:text-slate-50': !isCountZero && !isActiveView,
-          'bg-woot-75 dark:bg-woot-200 text-woot-600 dark:text-woot-600':
-            isActiveView,
-          'bg-slate-50 dark:bg-slate-700': !isActiveView,
-        }"
-      >
-        {{ `${menuItem.count}` }}
-      </span>
-      <span
-        v-if="menuItem.beta"
-        data-view-component="true"
-        label="Beta"
-        class="inline-block px-1 mx-1 leading-4 text-green-500 border border-green-400 rounded-lg text-xxs"
-      >
-        {{ $t('SIDEBAR.BETA') }}
-      </span>
-    </router-link>
-
-    <ul v-if="hasSubMenu" class="list-none reset-base">
-      <SecondaryChildNavItem
-        v-for="child in menuItem.children"
-        :key="child.id"
-        :to="child.toState"
-        :label="child.label"
-        :label-color="child.color"
-        :should-truncate="child.truncateLabel"
-        :icon="computedInboxClass(child)"
-        :warning-icon="computedInboxErrorClass(child)"
-        :show-child-count="showChildCount(child.count)"
-        :child-item-count="child.count"
-      />
-      <Policy :permissions="['administrator']">
-        <router-link
-          v-if="menuItem.newLink"
-          v-slot="{ href, navigate }"
-          :to="menuItem.toState"
-          custom
-        >
-          <li class="pl-1">
-            <a :href="href">
-              <NextButton
-                ghost
-                xs
-                slate
-                icon="i-lucide-plus"
-                :label="$t(`SIDEBAR.${menuItem.newLinkTag}`)"
-                :data-testid="menuItem.dataTestid"
-                @click="e => newLinkClick(e, navigate)"
-              />
-            </a>
-          </li>
-        </router-link>
-      </Policy>
-    </ul>
-  </li>
-</template>
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/specs/AccountSelector.spec.js b/app/javascript/dashboard/components/layout/sidebarComponents/specs/AccountSelector.spec.js
deleted file mode 100644
index c819702b0..000000000
--- a/app/javascript/dashboard/components/layout/sidebarComponents/specs/AccountSelector.spec.js
+++ /dev/null
@@ -1,73 +0,0 @@
-import { mount } from '@vue/test-utils';
-import { createStore } from 'vuex';
-import AccountSelector from '../AccountSelector.vue';
-import WootModal from 'dashboard/components/Modal.vue';
-import WootModalHeader from 'dashboard/components/ModalHeader.vue';
-import FluentIcon from 'shared/components/FluentIcon/DashboardIcon.vue';
-
-const store = createStore({
-  modules: {
-    auth: {
-      namespaced: false,
-      getters: {
-        getCurrentAccountId: () => 1,
-        getCurrentUser: () => ({
-          accounts: [
-            { id: 1, name: 'Chatwoot', role: 'administrator' },
-            { id: 2, name: 'GitX', role: 'agent' },
-          ],
-        }),
-      },
-    },
-    globalConfig: {
-      namespaced: true,
-      getters: {
-        get: () => ({ createNewAccountFromDashboard: false }),
-      },
-    },
-  },
-});
-
-describe('AccountSelector', () => {
-  let accountSelector = null;
-
-  beforeEach(() => {
-    accountSelector = mount(AccountSelector, {
-      global: {
-        plugins: [store],
-        components: {
-          'woot-modal': WootModal,
-          'woot-modal-header': WootModalHeader,
-          'fluent-icon': FluentIcon,
-        },
-        stubs: {
-          // override global stub
-          WootModalHeader: false,
-        },
-      },
-      props: { showAccountModal: true },
-    });
-  });
-
-  it('title and sub title exist', () => {
-    const headerComponent = accountSelector.findComponent(WootModalHeader);
-    const title = headerComponent.find('[data-test-id="modal-header-title"]');
-    expect(title.text()).toBe('Switch account');
-    const content = headerComponent.find(
-      '[data-test-id="modal-header-content"]'
-    );
-    expect(content.text()).toBe('Select an account from the following list');
-  });
-
-  it('first account item is checked', () => {
-    const selectedAccountCheckmark = accountSelector.find(
-      '#account-1 > button > svg'
-    );
-    expect(selectedAccountCheckmark.exists()).toBe(true);
-
-    const otherAccountCheckmark = accountSelector.find(
-      '#account-2 > button > svg'
-    );
-    expect(otherAccountCheckmark.exists()).toBe(true);
-  });
-});
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/specs/AgentDetails.spec.js b/app/javascript/dashboard/components/layout/sidebarComponents/specs/AgentDetails.spec.js
deleted file mode 100644
index 7dd3e775b..000000000
--- a/app/javascript/dashboard/components/layout/sidebarComponents/specs/AgentDetails.spec.js
+++ /dev/null
@@ -1,61 +0,0 @@
-import { shallowMount } from '@vue/test-utils';
-import { createStore } from 'vuex';
-import AgentDetails from '../AgentDetails.vue';
-import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-describe('AgentDetails', () => {
-  const currentUser = {
-    name: 'Neymar Junior',
-    avatar_url: '',
-    availability_status: 'online',
-  };
-  const currentRole = 'agent';
-  let store = null;
-  let agentDetails = null;
-
-  const mockTooltipDirective = {
-    mounted: (el, binding) => {
-      // You can mock the behavior here if necessary
-      el.setAttribute('data-tooltip', binding.value || '');
-    },
-  };
-
-  beforeEach(() => {
-    store = createStore({
-      modules: {
-        auth: {
-          namespaced: false,
-          getters: {
-            getCurrentUser: () => currentUser,
-            getCurrentRole: () => currentRole,
-            getCurrentUserAvailability: () => currentUser.availability_status,
-          },
-        },
-      },
-    });
-
-    agentDetails = shallowMount(AgentDetails, {
-      global: {
-        plugins: [store],
-        components: {
-          Thumbnail,
-          NextButton,
-        },
-        directives: {
-          tooltip: mockTooltipDirective, // Mocking the tooltip directive
-        },
-        stubs: { NextButton: { template: '<button><slot /></button>' } },
-      },
-    });
-  });
-
-  it('shows the correct agent status', () => {
-    expect(agentDetails.findComponent(Thumbnail).vm.status).toBe('online');
-  });
-
-  it('agent thumbnail exists', () => {
-    const thumbnailComponent = agentDetails.findComponent(Thumbnail);
-    expect(thumbnailComponent.exists()).toBe(true);
-  });
-});
diff --git a/app/javascript/dashboard/components/layout/sidebarComponents/specs/NotificationBell.spec.js b/app/javascript/dashboard/components/layout/sidebarComponents/specs/NotificationBell.spec.js
deleted file mode 100644
index 607604d48..000000000
--- a/app/javascript/dashboard/components/layout/sidebarComponents/specs/NotificationBell.spec.js
+++ /dev/null
@@ -1,88 +0,0 @@
-import { shallowMount } from '@vue/test-utils';
-import { createStore } from 'vuex';
-import FluentIcon from 'shared/components/FluentIcon/DashboardIcon.vue';
-import NotificationBell from '../NotificationBell.vue';
-
-const $route = {
-  name: 'notifications_index',
-};
-
-describe('notificationBell', () => {
-  const accountId = 1;
-  const notificationMetadata = { unreadCount: 19 };
-  let store = null;
-  let actions = null;
-  let modules = null;
-
-  beforeEach(() => {
-    actions = {
-      showNotification: vi.fn(),
-    };
-    modules = {
-      auth: {
-        namespaced: false,
-        getters: {
-          getCurrentAccountId: () => accountId,
-        },
-      },
-      notifications: {
-        namespaced: false,
-        getters: {
-          'notifications/getMeta': () => notificationMetadata,
-        },
-      },
-    };
-
-    store = createStore({
-      actions,
-      modules,
-    });
-  });
-
-  it('it should return unread count 19', () => {
-    const wrapper = shallowMount(NotificationBell, {
-      global: {
-        plugins: [store],
-        mocks: {
-          $route,
-        },
-        components: {
-          'fluent-icon': FluentIcon,
-        },
-      },
-    });
-    expect(wrapper.vm.unreadCount).toBe('19');
-  });
-
-  it('it should return unread count 99+', async () => {
-    notificationMetadata.unreadCount = 100;
-    const wrapper = shallowMount(NotificationBell, {
-      global: {
-        plugins: [store],
-        mocks: {
-          $route,
-        },
-        components: {
-          'fluent-icon': FluentIcon,
-        },
-      },
-    });
-    expect(wrapper.vm.unreadCount).toBe('99+');
-  });
-
-  it('isNotificationPanelActive', async () => {
-    const notificationBell = shallowMount(NotificationBell, {
-      global: {
-        plugins: [store],
-        mocks: {
-          $route,
-        },
-        components: {
-          'fluent-icon': FluentIcon,
-        },
-      },
-    });
-
-    expect(notificationBell.vm.isNotificationPanelActive).toBe(true);
-  });
-});
diff --git a/app/javascript/dashboard/components/layout/specs/AvailabilityStatus.spec.js b/app/javascript/dashboard/components/layout/specs/AvailabilityStatus.spec.js
deleted file mode 100644
index ccff4321a..000000000
--- a/app/javascript/dashboard/components/layout/specs/AvailabilityStatus.spec.js
+++ /dev/null
@@ -1,71 +0,0 @@
-import { mount } from '@vue/test-utils';
-import { createStore } from 'vuex';
-import AvailabilityStatus from '../AvailabilityStatus.vue';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
-import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
-import WootDropdownHeader from 'shared/components/ui/dropdown/DropdownHeader.vue';
-import WootDropdownDivider from 'shared/components/ui/dropdown/DropdownDivider.vue';
-import FluentIcon from 'shared/components/FluentIcon/DashboardIcon.vue';
-
-describe('AvailabilityStatus', () => {
-  const currentAvailability = 'online';
-  const currentAccountId = '1';
-  const currentUserAutoOffline = false;
-  let store = null;
-  let actions = null;
-
-  beforeEach(() => {
-    actions = {
-      updateAvailability: vi.fn(() => Promise.resolve()),
-    };
-
-    store = createStore({
-      modules: {
-        auth: {
-          namespaced: false,
-          getters: {
-            getCurrentUserAvailability: () => currentAvailability,
-            getCurrentAccountId: () => currentAccountId,
-            getCurrentUserAutoOffline: () => currentUserAutoOffline,
-          },
-        },
-      },
-      actions,
-    });
-  });
-
-  it('dispatches an action when user changes status', async () => {
-    const wrapper = mount(AvailabilityStatus, {
-      global: {
-        plugins: [store],
-        components: {
-          NextButton,
-          WootDropdownItem,
-          WootDropdownMenu,
-          WootDropdownHeader,
-          WootDropdownDivider,
-          FluentIcon,
-        },
-        stubs: {
-          WootSwitch: { template: '<button />' },
-        },
-      },
-    });
-
-    // Ensure that the dropdown menu is opened
-    await wrapper.vm.openStatusMenu();
-
-    // Simulate the user clicking the 3rd button (offline status)
-    const buttons = wrapper.findAll('.status-change--dropdown-button');
-    expect(buttons.length).toBeGreaterThan(0); // Ensure buttons exist
-
-    await buttons[2].trigger('click');
-
-    expect(actions.updateAvailability).toHaveBeenCalledTimes(1);
-    expect(actions.updateAvailability.mock.calls[0][1]).toEqual({
-      availability: 'offline',
-      account_id: currentAccountId,
-    });
-  });
-});
diff --git a/app/javascript/dashboard/components/specs/SidemenuIcon.spec.js b/app/javascript/dashboard/components/specs/SidemenuIcon.spec.js
deleted file mode 100644
index dc946369c..000000000
--- a/app/javascript/dashboard/components/specs/SidemenuIcon.spec.js
+++ /dev/null
@@ -1,31 +0,0 @@
-import { shallowMount } from '@vue/test-utils';
-import { createStore } from 'vuex';
-import SidemenuIcon from '../SidemenuIcon.vue';
-
-const store = createStore({
-  modules: {
-    auth: {
-      namespaced: false,
-      getters: {
-        getCurrentAccountId: () => 1,
-      },
-    },
-    accounts: {
-      namespaced: true,
-      getters: {
-        isFeatureEnabledonAccount: () => () => false,
-      },
-    },
-  },
-});
-
-describe('SidemenuIcon', () => {
-  test('matches snapshot', () => {
-    const wrapper = shallowMount(SidemenuIcon, {
-      stubs: { NextButton: { template: '<button><slot /></button>' } },
-      global: { plugins: [store] },
-    });
-    expect(wrapper.vm).toBeTruthy();
-    expect(wrapper.element).toMatchSnapshot();
-  });
-});
diff --git a/app/javascript/dashboard/components/specs/__snapshots__/SidemenuIcon.spec.js.snap b/app/javascript/dashboard/components/specs/__snapshots__/SidemenuIcon.spec.js.snap
deleted file mode 100644
index a5ca2af6a..000000000
--- a/app/javascript/dashboard/components/specs/__snapshots__/SidemenuIcon.spec.js.snap
+++ /dev/null
@@ -1,14 +0,0 @@
-// Vitest Snapshot v1, https://vitest.dev/guide/snapshot.html
-
-exports[`SidemenuIcon > matches snapshot 1`] = `
-<button
-  class="-ml-3"
-  ghost=""
-  icon="i-lucide-menu"
-  size="sm"
-  slate=""
->
-  
-  
-</button>
-`;
diff --git a/app/javascript/dashboard/components/table/BaseCell.vue b/app/javascript/dashboard/components/table/BaseCell.vue
index 952337423..ad1e6cf83 100644
--- a/app/javascript/dashboard/components/table/BaseCell.vue
+++ b/app/javascript/dashboard/components/table/BaseCell.vue
@@ -19,6 +19,6 @@ const isRTL = useMapGetter('accounts/isRTL');
     <slot v-if="$slots.default || content">
       <template v-if="content">{{ content }}</template>
     </slot>
-    <span v-else class="text-slate-300 dark:text-slate-700"> --- </span>
+    <span v-else class="text-n-slate-10"> --- </span>
   </div>
 </template>
diff --git a/app/javascript/dashboard/components/table/Table.vue b/app/javascript/dashboard/components/table/Table.vue
index 81edc4840..3e274f683 100644
--- a/app/javascript/dashboard/components/table/Table.vue
+++ b/app/javascript/dashboard/components/table/Table.vue
@@ -21,7 +21,7 @@ const props = defineProps({
 const isRelaxed = computed(() => props.type === 'relaxed');
 const headerClass = computed(() =>
   isRelaxed.value
-    ? 'first:rounded-bl-lg first:rounded-tl-lg last:rounded-br-lg last:rounded-tr-lg'
+    ? 'ltr:first:rounded-bl-lg ltr:first:rounded-tl-lg ltr:last:rounded-br-lg ltr:last:rounded-tr-lg rtl:first:rounded-br-lg rtl:first:rounded-tr-lg rtl:last:rounded-bl-lg rtl:last:rounded-tl-lg'
     : ''
 );
 </script>
diff --git a/app/javascript/dashboard/components/ui/Banner.vue b/app/javascript/dashboard/components/ui/Banner.vue
index 12e292a67..6c71588f7 100644
--- a/app/javascript/dashboard/components/ui/Banner.vue
+++ b/app/javascript/dashboard/components/ui/Banner.vue
@@ -118,13 +118,13 @@ export default {
 <style lang="scss" scoped>
 .banner {
   &.primary {
-    @apply bg-woot-500 dark:bg-woot-500;
+    @apply bg-n-brand;
   }
 
   &.secondary {
     @apply bg-n-slate-3 dark:bg-n-solid-3 text-n-slate-12;
     a {
-      @apply text-slate-800 dark:text-slate-800;
+      @apply text-n-slate-12;
     }
   }
 
@@ -137,18 +137,18 @@ export default {
   }
 
   &.warning {
-    @apply bg-yellow-500 dark:bg-yellow-500 text-yellow-500 dark:text-yellow-500;
+    @apply bg-n-amber-5 text-n-amber-12;
     a {
-      @apply text-yellow-500 dark:text-yellow-500;
+      @apply text-n-amber-12;
     }
   }
 
   &.gray {
-    @apply text-black-500 dark:text-black-500;
+    @apply text-n-gray-10 dark:text-n-gray-10;
   }
 
   a {
-    @apply ml-1 underline text-white dark:text-white text-xs;
+    @apply ml-1 underline text-n-amber-12 text-xs;
   }
 
   .banner-message {
diff --git a/app/javascript/dashboard/components/ui/DatePicker/components/CalendarDateInput.vue b/app/javascript/dashboard/components/ui/DatePicker/components/CalendarDateInput.vue
index 715bc8cb3..73a41ab65 100644
--- a/app/javascript/dashboard/components/ui/DatePicker/components/CalendarDateInput.vue
+++ b/app/javascript/dashboard/components/ui/DatePicker/components/CalendarDateInput.vue
@@ -55,7 +55,7 @@ const validateDate = () => {
 
 <template>
   <div class="h-[82px] flex flex-col items-start px-5 gap-1.5 pt-4 w-full">
-    <span class="text-sm font-medium text-slate-800 dark:text-slate-50">
+    <span class="text-sm font-medium text-n-slate-12">
       {{
         calendarType === START_CALENDAR
           ? $t('DATE_PICKER.DATE_RANGE_INPUT.START')
diff --git a/app/javascript/dashboard/components/ui/DatePicker/components/DatePickerButton.vue b/app/javascript/dashboard/components/ui/DatePicker/components/DatePickerButton.vue
index d1fa42630..950a9f020 100644
--- a/app/javascript/dashboard/components/ui/DatePicker/components/DatePickerButton.vue
+++ b/app/javascript/dashboard/components/ui/DatePicker/components/DatePickerButton.vue
@@ -51,21 +51,13 @@ const openDatePicker = () => {
     class="inline-flex relative items-center rounded-lg gap-2 py-1.5 px-3 h-8 bg-n-alpha-2 hover:bg-n-alpha-1 active:bg-n-alpha-1"
     @click="openDatePicker"
   >
-    <fluent-icon
-      class="text-slate-800 dark:text-slate-50"
-      icon="calendar"
-      size="16"
-    />
-    <span class="text-sm font-medium text-slate-800 dark:text-slate-50">
+    <fluent-icon class="text-n-slate-12" icon="calendar" size="16" />
+    <span class="text-sm font-medium text-n-slate-12">
       {{ $t(activeDateRange) }}
     </span>
-    <span class="text-sm font-medium text-slate-600 dark:text-slate-200">
+    <span class="text-sm font-medium text-n-slate-11">
       {{ formatDateRange }}
     </span>
-    <fluent-icon
-      class="text-slate-800 dark:text-slate-50"
-      icon="chevron-down"
-      size="14"
-    />
+    <fluent-icon class="text-n-slate-12" icon="chevron-down" size="14" />
   </button>
 </template>
diff --git a/app/javascript/dashboard/components/ui/HelperTextPopup.vue b/app/javascript/dashboard/components/ui/HelperTextPopup.vue
index eed0e2755..88be9960b 100644
--- a/app/javascript/dashboard/components/ui/HelperTextPopup.vue
+++ b/app/javascript/dashboard/components/ui/HelperTextPopup.vue
@@ -12,12 +12,12 @@ defineProps({
     <fluent-icon
       icon="info"
       size="14"
-      class="mt-0.5 text-slate-600 absolute dark:text-slate-400"
+      class="mt-0.5 text-n-slate-11 absolute"
     />
     <div
-      class="bg-white dark:bg-slate-900 w-fit ltr:left-4 rtl:right-4 top-0 border p-2.5 group-hover:flex items-center hidden absolute border-slate-75 dark:border-slate-800 rounded-lg shadow-md"
+      class="bg-n-background w-fit ltr:left-4 rtl:right-4 top-0 border p-2.5 group-hover:flex items-center hidden absolute border-n-weak rounded-lg shadow-md"
     >
-      <p class="text-slate-800 dark:text-slate-75 mb-0 text-xs">
+      <p class="text-n-slate-12 mb-0 text-xs">
         {{ message }}
       </p>
     </div>
diff --git a/app/javascript/dashboard/components/ui/Label.vue b/app/javascript/dashboard/components/ui/Label.vue
index 96e08fd7b..6c02c3629 100644
--- a/app/javascript/dashboard/components/ui/Label.vue
+++ b/app/javascript/dashboard/components/ui/Label.vue
@@ -113,7 +113,7 @@ export default {
 
 <style scoped lang="scss">
 .label {
-  @apply items-center font-medium text-xs rounded-[4px] gap-1 p-1 bg-slate-50 dark:bg-slate-700 text-slate-800 dark:text-slate-100 border border-solid border-n-strong h-6;
+  @apply items-center font-medium text-xs rounded-[4px] gap-1 p-1 bg-n-slate-3 text-n-slate-12 border border-solid border-n-strong h-6;
 
   &.small {
     @apply text-xs py-0.5 px-1 leading-tight h-5;
@@ -133,67 +133,71 @@ export default {
 
   /* Color Schemes */
   &.primary {
-    @apply bg-woot-100 dark:bg-woot-100 text-woot-900 dark:text-woot-900 border border-solid border-woot-200;
+    @apply bg-n-blue-5 text-n-blue-12 border border-solid border-n-blue-7;
 
     a {
-      @apply text-woot-900 dark:text-woot-900;
+      @apply text-n-blue-12;
     }
     .label-color-dot {
-      @apply bg-woot-600 dark:bg-woot-600;
+      @apply bg-n-blue-9;
     }
   }
   &.secondary {
-    @apply bg-slate-100 dark:bg-slate-700 text-slate-900 dark:text-slate-100 border border-solid border-n-weak;
+    @apply bg-n-slate-5 text-n-slate-12 border border-solid border-n-slate-7;
 
     a {
-      @apply text-slate-900 dark:text-slate-100;
+      @apply text-n-slate-12;
     }
     .label-color-dot {
-      @apply bg-slate-600 dark:bg-slate-600;
+      @apply bg-n-slate-9;
     }
   }
   &.success {
-    @apply bg-green-100 dark:bg-green-700 text-green-900 dark:text-green-100 border border-solid border-green-200 dark:border-green-600;
+    @apply bg-n-teal-5 text-n-teal-12 border border-solid border-n-teal-7;
 
     a {
-      @apply text-green-900 dark:text-green-100;
+      @apply text-n-teal-12;
     }
     .label-color-dot {
-      @apply bg-green-600 dark:bg-green-600;
+      @apply bg-n-teal-9;
     }
   }
   &.alert {
-    @apply bg-red-100 dark:bg-red-700 text-red-900 dark:text-red-100 border border-solid border-red-200 dark:border-red-600;
+    @apply bg-n-ruby-5 text-n-ruby-12 border border-solid border-n-ruby-7;
 
     a {
-      @apply text-red-900 dark:text-red-100;
+      @apply text-n-ruby-12;
     }
     .label-color-dot {
-      @apply bg-red-600 dark:bg-red-600;
+      @apply bg-n-ruby-9;
     }
   }
   &.warning {
-    @apply bg-yellow-100 dark:bg-yellow-700 text-yellow-900 dark:text-yellow-100 border border-solid border-yellow-200 dark:border-yellow-600;
+    @apply bg-n-amber-5 text-n-amber-12 border border-solid border-n-amber-7;
 
     a {
-      @apply text-yellow-900 dark:text-yellow-100;
+      @apply text-n-amber-12;
     }
     .label-color-dot {
-      @apply bg-yellow-900 dark:bg-yellow-900;
+      @apply bg-n-amber-9;
     }
   }
 
   &.smooth {
-    @apply bg-transparent text-slate-700 dark:text-slate-100 border border-solid border-n-strong;
+    @apply bg-transparent text-n-slate-11 dark:text-n-slate-12 border border-solid border-n-strong;
   }
 
   &.dashed {
-    @apply bg-transparent text-slate-700 dark:text-slate-100 border border-dashed border-n-strong;
+    @apply bg-transparent text-n-slate-11 dark:text-n-slate-12 border border-dashed border-n-strong;
   }
 }
 
 .label-close--button {
-  @apply text-slate-800 dark:text-slate-100 -mb-0.5 rounded-sm cursor-pointer flex items-center justify-center hover:bg-slate-100 dark:hover:bg-slate-700;
+  @apply text-n-slate-11 -mb-0.5 rounded-sm cursor-pointer flex items-center justify-center hover:bg-n-slate-3;
+
+  svg {
+    @apply text-n-slate-11;
+  }
 }
 
 .label-action--button {
diff --git a/app/javascript/dashboard/components/ui/PreviewCard.vue b/app/javascript/dashboard/components/ui/PreviewCard.vue
index 1c90ce956..4baa362b0 100644
--- a/app/javascript/dashboard/components/ui/PreviewCard.vue
+++ b/app/javascript/dashboard/components/ui/PreviewCard.vue
@@ -23,16 +23,17 @@ export default {
 
 <template>
   <div
-    class="flex flex-col min-w-[15rem] max-h-[21.25rem] max-w-[23.75rem] rounded-md border border-solid border-n-strong"
+    class="flex flex-col min-w-[15rem] max-h-[21.25rem] max-w-[23.75rem] rounded-md border border-solid"
     :class="{
-      'bg-woot-25 dark:bg-n-solid-2 border border-solid border-n-blue-border':
-        active,
+      'bg-n-blue-1 dark:bg-n-solid-2 border-n-blue-4': active,
+      'border-n-weak': !active,
     }"
   >
     <div
-      class="flex justify-between items-center rounded-t-md px-2 w-full h-10 bg-slate-50 dark:bg-slate-900 border-b border-solid border-n-strong"
+      class="flex justify-between items-center rounded-t-md px-2 w-full h-10 border-b border-solid"
       :class="{
-        'bg-woot-50 border-b border-solid border-n-blue-border': active,
+        'bg-n-blue-2 border-n-blue-4': active,
+        'bg-n-slate-2 border-n-weak': !active,
       }"
     >
       <div class="flex items-center p-1 text-sm font-medium">{{ heading }}</div>
@@ -41,23 +42,19 @@ export default {
         icon="checkmark-circle"
         type="solid"
         size="24"
-        class="text-woot-500 dark:text-woot-500"
+        class="text-n-brand"
       />
     </div>
     <div
-      class="text-slate-700 dark:text-slate-200 text-xs leading-[1.4] px-3 pt-3 pb-0 text-start"
+      class="text-n-slate-11 text-xs leading-[1.4] px-3 pt-3 pb-0 text-start"
     >
       {{ content }}
     </div>
     <div v-if="src" class="p-3">
       <img
         :src="src"
-        class="border border-solid rounded-md"
-        :class="
-          active
-            ? 'border-woot-75 dark:border-woot-700'
-            : 'border-slate-50 dark:border-slate-600'
-        "
+        class="border rounded-md"
+        :class="active ? 'border-n-blue-border' : 'border-n-weak'"
       />
     </div>
     <slot v-else />
diff --git a/app/javascript/dashboard/components/ui/Switch.vue b/app/javascript/dashboard/components/ui/Switch.vue
index b4398baf8..14cdad521 100644
--- a/app/javascript/dashboard/components/ui/Switch.vue
+++ b/app/javascript/dashboard/components/ui/Switch.vue
@@ -29,11 +29,11 @@ export default {
 
 <style lang="scss" scoped>
 .toggle-button {
-  @apply bg-slate-200 dark:bg-slate-600;
+  @apply bg-n-slate-5;
   --toggle-button-box-shadow: rgb(255, 255, 255) 0px 0px 0px 0px,
     rgba(59, 130, 246, 0.5) 0px 0px 0px 0px, rgba(0, 0, 0, 0.1) 0px 1px 3px 0px,
     rgba(0, 0, 0, 0.06) 0px 1px 2px 0px;
-  border-radius: var(--border-radius-large);
+  border-radius: 0.5625rem;
   border: 2px solid transparent;
   cursor: pointer;
   display: flex;
@@ -46,7 +46,7 @@ export default {
   width: 2.125rem;
 
   &.active {
-    background-color: var(--w-500);
+    @apply bg-n-brand;
   }
 
   &.small {
@@ -54,30 +54,29 @@ export default {
     height: 0.875rem;
 
     span {
-      height: var(--space-one);
-      width: var(--space-one);
+      @apply size-2.5;
 
       &.active {
-        transform: translate(var(--space-small), var(--space-zero));
+        @apply ltr:translate-x-[0.5rem] ltr:translate-y-0 rtl:translate-x-[-0.5rem] rtl:translate-y-0;
       }
     }
   }
 
   span {
-    @apply bg-white dark:bg-slate-900;
-    --space-one-point-five: 0.9375rem;
+    @apply bg-n-background;
+
     border-radius: 100%;
     box-shadow: var(--toggle-button-box-shadow);
     display: inline-block;
-    height: var(--space-one-point-five);
+    height: 0.9375rem;
     transform: translate(0, 0);
     transition-duration: 200ms;
     transition-property: transform;
     transition-timing-function: cubic-bezier(0.4, 0, 0.2, 1);
-    width: var(--space-one-point-five);
+    width: 0.9375rem;
 
     &.active {
-      transform: translate(var(--space-one-point-five), var(--space-zero));
+      @apply ltr:translate-x-[0.9375rem] ltr:translate-y-0 rtl:translate-x-[-0.9375rem] rtl:translate-y-0;
     }
   }
 }
diff --git a/app/javascript/dashboard/components/ui/Tabs/Tabs.vue b/app/javascript/dashboard/components/ui/Tabs/Tabs.vue
index 7a2b5054d..004eb31b1 100644
--- a/app/javascript/dashboard/components/ui/Tabs/Tabs.vue
+++ b/app/javascript/dashboard/components/ui/Tabs/Tabs.vue
@@ -11,10 +11,6 @@ const props = defineProps({
     type: Boolean,
     default: true,
   },
-  isCompact: {
-    type: Boolean,
-    default: false,
-  },
 });
 
 const emit = defineEmits(['change']);
@@ -70,25 +66,28 @@ watch(
 <template>
   <div
     ref="tabsContainer"
-    :class="{
-      'tabs--container--with-border': border,
-      'tabs--container--compact': isCompact,
-    }"
-    class="tabs--container"
+    class="flex"
+    :class="[border && 'border-b border-b-n-weak']"
   >
     <button
       v-if="hasScroll"
-      class="tabs--scroll-button button clear secondary button--only-icon"
+      class="items-center rounded-none cursor-pointer flex h-auto justify-center min-w-8"
       @click="onScrollClick('left')"
     >
       <fluent-icon icon="chevron-left" :size="16" />
     </button>
-    <ul ref="tabsList" :class="{ 'tabs--with-scroll': hasScroll }" class="tabs">
+    <ul
+      ref="tabsList"
+      class="border-r-0 border-l-0 border-t-0 flex min-w-[6.25rem] py-0 px-4 list-none mb-0"
+      :class="
+        hasScroll ? 'overflow-hidden py-0 px-1 max-w-[calc(100%-64px)]' : ''
+      "
+    >
       <slot />
     </ul>
     <button
       v-if="hasScroll"
-      class="tabs--scroll-button button clear secondary button--only-icon"
+      class="items-center rounded-none cursor-pointer flex h-auto justify-center min-w-8"
       @click="onScrollClick('right')"
     >
       <fluent-icon icon="chevron-right" :size="16" />
diff --git a/app/javascript/dashboard/components/ui/Tabs/TabsItem.vue b/app/javascript/dashboard/components/ui/Tabs/TabsItem.vue
index 8936bec2e..aa959a4fa 100644
--- a/app/javascript/dashboard/components/ui/Tabs/TabsItem.vue
+++ b/app/javascript/dashboard/components/ui/Tabs/TabsItem.vue
@@ -22,6 +22,10 @@ const props = defineProps({
     type: Boolean,
     default: true,
   },
+  isCompact: {
+    type: Boolean,
+    default: false,
+  },
 });
 
 const activeIndex = inject('activeIndex');
@@ -40,14 +44,28 @@ const onTabClick = event => {
 
 <template>
   <li
-    class="tabs-title"
-    :class="{
-      'is-active': active,
-    }"
+    class="flex-shrink-0 my-0 mx-2 ltr:first:ml-0 rtl:first:mr-0 ltr:last:mr-0 rtl:last:ml-0 hover:text-n-slate-12"
   >
-    <a @click="onTabClick">
+    <a
+      class="flex items-center flex-row border-b select-none cursor-pointer text-sm relative top-[1px] transition-[border-color] duration-[150ms] ease-[cubic-bezier(0.37,0,0.63,1)]"
+      :class="[
+        active
+          ? 'border-b border-n-brand text-n-blue-text'
+          : 'border-transparent text-n-slate-11',
+        isCompact ? 'py-2 text-sm' : 'text-base py-3',
+      ]"
+      @click="onTabClick"
+    >
       {{ name }}
-      <div v-if="showBadge" class="badge min-w-[20px]">
+      <div
+        v-if="showBadge"
+        class="rounded-md h-5 flex items-center justify-center text-xxs font-semibold my-0 mx-1 px-1 py-0 min-w-[20px]"
+        :class="[
+          active
+            ? 'bg-n-brand/10 dark:bg-n-brand/20 text-n-blue-text'
+            : 'bg-n-alpha-black2 dark:bg-n-solid-3 text-n-slate-11',
+        ]"
+      >
         <span>
           {{ getItemCount }}
         </span>
diff --git a/app/javascript/dashboard/components/ui/TimeAgo.vue b/app/javascript/dashboard/components/ui/TimeAgo.vue
index 6cf3202d6..9b1ee75db 100644
--- a/app/javascript/dashboard/components/ui/TimeAgo.vue
+++ b/app/javascript/dashboard/components/ui/TimeAgo.vue
@@ -113,7 +113,7 @@ export default {
       delay: { show: 1000, hide: 0 },
       hideOnClick: true,
     }"
-    class="ml-auto leading-4 text-xxs text-n-slate-10 hover:text-slate-11"
+    class="ml-auto leading-4 text-xxs text-n-slate-10 hover:text-n-slate-11"
   >
     <span>{{ `${createdAtTime} • ${lastActivityTime}` }}</span>
   </div>
diff --git a/app/javascript/dashboard/components/ui/Wizard.vue b/app/javascript/dashboard/components/ui/Wizard.vue
index cef85b193..2219a07c1 100644
--- a/app/javascript/dashboard/components/ui/Wizard.vue
+++ b/app/javascript/dashboard/components/ui/Wizard.vue
@@ -44,21 +44,18 @@ export default {
     >
       <div class="flex items-center">
         <h3
-          class="text-slate-800 dark:text-slate-100 text-base font-medium pl-6 overflow-hidden whitespace-nowrap mb-1.5 text-ellipsis leading-tight"
+          class="text-n-slate-12 text-base font-medium pl-6 overflow-hidden whitespace-nowrap mt-0.5 text-ellipsis leading-tight"
         >
           {{ item.title }}
         </h3>
-        <span
-          v-if="isOver(item)"
-          class="ml-1 text-green-500 dark:text-green-500"
-        >
+        <span v-if="isOver(item)" class="mx-1 mt-0.5 text-n-teal-9">
           <fluent-icon icon="checkmark" />
         </span>
       </div>
       <span class="step">
         {{ items.indexOf(item) + 1 }}
       </span>
-      <p class="pl-6 m-0 text-sm text-slate-600 dark:text-slate-300">
+      <p class="pl-6 m-0 mt-1.5 text-sm text-n-slate-11">
         {{ item.body }}
       </p>
     </div>
@@ -68,7 +65,7 @@ export default {
 <style lang="scss" scoped>
 .wizard-box {
   .item {
-    @apply cursor-pointer after:bg-slate-75 before:bg-slate-75 dark:after:bg-slate-600 dark:before:bg-slate-600 py-4 ltr:pr-4 rtl:pl-4 ltr:pl-6 rtl:pr-6 relative before:h-4 before:top-0 last:before:h-0 first:before:h-0 last:after:h-0 before:content-[''] before:absolute before:w-0.5 after:content-[''] after:h-full after:absolute after:top-5 after:w-0.5 rtl:after:left-6 rtl:before:left-6;
+    @apply cursor-pointer after:bg-n-slate-6 before:bg-n-slate-6 py-4 ltr:pr-4 rtl:pl-4 ltr:pl-6 rtl:pr-6 relative before:h-4 before:top-0 last:before:h-0 first:before:h-0 last:after:h-0 before:content-[''] before:absolute before:w-0.5 after:content-[''] after:h-full after:absolute after:top-5 after:w-0.5 rtl:after:left-6 rtl:before:left-6;
 
     &.active {
       h3 {
@@ -97,7 +94,7 @@ export default {
     }
 
     .step {
-      @apply bg-slate-75 dark:bg-slate-600 rounded-2xl font-medium w-4 left-4 leading-4 z-10 absolute text-center text-white dark:text-white text-xxs top-5;
+      @apply bg-n-slate-7 rounded-2xl font-medium w-4 left-4 leading-4 z-10 absolute text-center text-white dark:text-white text-xxs top-5;
     }
   }
 }
diff --git a/app/javascript/dashboard/components/widgets/AIAssistanceCTAButton.vue b/app/javascript/dashboard/components/widgets/AIAssistanceCTAButton.vue
index 2eef79d2a..6fbdfe6e7 100644
--- a/app/javascript/dashboard/components/widgets/AIAssistanceCTAButton.vue
+++ b/app/javascript/dashboard/components/widgets/AIAssistanceCTAButton.vue
@@ -19,10 +19,10 @@ const onClick = () => {
     />
 
     <div
-      class="radar-ping-animation absolute top-0 right-0 -mt-1 -mr-1 rounded-full w-3 h-3 bg-woot-500 dark:bg-woot-500"
+      class="radar-ping-animation absolute top-0 right-0 -mt-1 -mr-1 rounded-full w-3 h-3 bg-n-brand"
     />
     <div
-      class="absolute top-0 right-0 -mt-1 -mr-1 rounded-full w-3 h-3 bg-woot-500 dark:bg-woot-500 opacity-50"
+      class="absolute top-0 right-0 -mt-1 -mr-1 rounded-full w-3 h-3 bg-n-brand opacity-50"
     />
   </div>
 </template>
diff --git a/app/javascript/dashboard/components/widgets/AIAssistanceModal.vue b/app/javascript/dashboard/components/widgets/AIAssistanceModal.vue
index 395d49334..04bba8f59 100644
--- a/app/javascript/dashboard/components/widgets/AIAssistanceModal.vue
+++ b/app/javascript/dashboard/components/widgets/AIAssistanceModal.vue
@@ -70,11 +70,11 @@ export default {
       @submit.prevent="applyText"
     >
       <div v-if="draftMessage" class="w-full">
-        <h4 class="mt-1 text-base text-slate-700 dark:text-slate-100">
+        <h4 class="mt-1 text-base text-n-slate-12">
           {{ $t('INTEGRATION_SETTINGS.OPEN_AI.ASSISTANCE_MODAL.DRAFT_TITLE') }}
         </h4>
         <p v-dompurify-html="formatMessage(draftMessage, false)" />
-        <h4 class="mt-1 text-base text-slate-700 dark:text-slate-100">
+        <h4 class="mt-1 text-base text-n-slate-12">
           {{
             $t('INTEGRATION_SETTINGS.OPEN_AI.ASSISTANCE_MODAL.GENERATED_TITLE')
           }}
diff --git a/app/javascript/dashboard/components/widgets/AILoader.vue b/app/javascript/dashboard/components/widgets/AILoader.vue
index ad6735251..66826b3a3 100644
--- a/app/javascript/dashboard/components/widgets/AILoader.vue
+++ b/app/javascript/dashboard/components/widgets/AILoader.vue
@@ -22,23 +22,15 @@
     gap: 4px;
 
     .ai-typing--icon {
-      color: var(--v-500);
+      @apply text-n-iris-11;
     }
   }
   label {
-    display: inline-block;
-    margin-right: var(--space-smaller);
-    color: var(--v-400);
+    @apply text-n-iris-11 ltr:mr-1 rtl:ml-1 inline-block;
   }
   .loader {
-    display: inline-block;
-    width: 6px;
-    height: 6px;
-    margin-right: var(--space-smaller);
-    margin-top: var(--space-slab);
-    background-color: var(--v-300);
-    border-radius: 50%;
     animation: bubble-scale 1.2s infinite;
+    @apply bg-n-iris-11 inline-block size-1.5 ltr:mr-1 rtl:ml-1 mt-3 rounded-full;
   }
 
   .loader:nth-child(2) {
diff --git a/app/javascript/dashboard/components/widgets/AttachmentsPreview.vue b/app/javascript/dashboard/components/widgets/AttachmentsPreview.vue
index 299a2ad5a..75afb5263 100644
--- a/app/javascript/dashboard/components/widgets/AttachmentsPreview.vue
+++ b/app/javascript/dashboard/components/widgets/AttachmentsPreview.vue
@@ -50,7 +50,7 @@ const fileName = file => {
     <div
       v-for="(attachment, index) in nonRecordedAudioAttachments"
       :key="attachment.id"
-      class="preview-item flex items-center p-1 bg-slate-50 dark:bg-slate-800 gap-1 rounded-md w-[15rem] mb-1"
+      class="flex items-center p-1 bg-n-slate-3 gap-1 rounded-md w-[15rem] mb-1"
     >
       <div class="max-w-[4rem] flex-shrink-0 w-6 flex items-center">
         <img
diff --git a/app/javascript/dashboard/components/widgets/AutomationActionInput.vue b/app/javascript/dashboard/components/widgets/AutomationActionInput.vue
index 9bc197f25..5f9aa8f0d 100644
--- a/app/javascript/dashboard/components/widgets/AutomationActionInput.vue
+++ b/app/javascript/dashboard/components/widgets/AutomationActionInput.vue
@@ -133,7 +133,11 @@ export default {
               :options="dropdownValues"
               :allow-empty="false"
               :option-height="104"
-            />
+            >
+              <template #noOptions>
+                {{ $t('FORMS.MULTISELECT.NO_OPTIONS') }}
+              </template>
+            </multiselect>
           </div>
           <div
             v-else-if="inputType === 'multi_select'"
@@ -152,7 +156,11 @@ export default {
               :options="dropdownValues"
               :allow-empty="false"
               :option-height="104"
-            />
+            >
+              <template #noOptions>
+                {{ $t('FORMS.MULTISELECT.NO_OPTIONS') }}
+              </template>
+            </multiselect>
           </div>
           <input
             v-else-if="inputType === 'email'"
@@ -266,11 +274,11 @@ export default {
   @apply flex items-center justify-center relative my-2.5 mx-0;
 
   .operator__line {
-    @apply absolute w-full border-b border-solid border-slate-75 dark:border-slate-600;
+    @apply absolute w-full border-b border-solid border-n-weak;
   }
 
   .operator__select {
-    margin-bottom: var(--space-zero) !important;
+    margin-bottom: 0 !important;
     @apply relative w-auto;
   }
 }
diff --git a/app/javascript/dashboard/components/widgets/AutomationActionTeamMessageInput.vue b/app/javascript/dashboard/components/widgets/AutomationActionTeamMessageInput.vue
index f5de79044..275b292d0 100644
--- a/app/javascript/dashboard/components/widgets/AutomationActionTeamMessageInput.vue
+++ b/app/javascript/dashboard/components/widgets/AutomationActionTeamMessageInput.vue
@@ -56,9 +56,9 @@ export default {
 
 <style scoped>
 .multiselect {
-  margin: var(--space-smaller) var(--space-zero);
+  margin: 0.25rem 0;
 }
 textarea {
-  margin-bottom: var(--space-zero);
+  margin-bottom: 0;
 }
 </style>
diff --git a/app/javascript/dashboard/components/widgets/AutomationFileInput.vue b/app/javascript/dashboard/components/widgets/AutomationFileInput.vue
index 1298c1da4..1eff406bf 100644
--- a/app/javascript/dashboard/components/widgets/AutomationFileInput.vue
+++ b/app/javascript/dashboard/components/widgets/AutomationFileInput.vue
@@ -79,13 +79,13 @@ input[type='file'] {
   @apply hidden;
 }
 .input-wrapper {
-  @apply flex h-9 bg-white dark:bg-slate-900 py-1 px-2 items-center text-xs cursor-pointer rounded-sm border border-dashed border-woot-100 dark:border-woot-500;
+  @apply flex h-9 bg-n-background py-1 px-2 items-center text-xs cursor-pointer rounded-sm border border-dashed border-n-strong;
 }
 .success-icon {
-  @apply text-green-500 dark:text-green-600 mr-2;
+  @apply text-n-teal-9 mr-2;
 }
 .error-icon {
-  @apply text-red-500 dark:text-red-600 mr-2;
+  @apply text-n-ruby-9 mr-2;
 }
 
 .processing {
diff --git a/app/javascript/dashboard/components/widgets/Avatar.vue b/app/javascript/dashboard/components/widgets/Avatar.vue
index 2c7ad01c0..9ccb87bf8 100644
--- a/app/javascript/dashboard/components/widgets/Avatar.vue
+++ b/app/javascript/dashboard/components/widgets/Avatar.vue
@@ -50,6 +50,6 @@ export default {
   }
 }
 .avatar-container {
-  @apply flex leading-[100%] font-medium items-center justify-center text-center cursor-default avatar-color dark:dark-avatar-color text-woot-600 dark:text-woot-200;
+  @apply flex leading-[100%] font-medium items-center justify-center text-center cursor-default avatar-color dark:dark-avatar-color text-n-blue-text;
 }
 </style>
diff --git a/app/javascript/dashboard/components/widgets/ChannelItem.vue b/app/javascript/dashboard/components/widgets/ChannelItem.vue
index 4f9751c4e..5bc96d2b5 100644
--- a/app/javascript/dashboard/components/widgets/ChannelItem.vue
+++ b/app/javascript/dashboard/components/widgets/ChannelItem.vue
@@ -41,6 +41,10 @@ export default {
         );
       }
 
+      if (key === 'voice') {
+        return this.enabledFeatures.channel_voice;
+      }
+
       return [
         'website',
         'twilio',
@@ -50,8 +54,15 @@ export default {
         'telegram',
         'line',
         'instagram',
+        'voice',
       ].includes(key);
     },
+    isComingSoon() {
+      const { key } = this.channel;
+      // Show "Coming Soon" only if the channel is marked as coming soon
+      // and the corresponding feature flag is not enabled yet.
+      return ['voice'].includes(key) && !this.isActive;
+    },
   },
   methods: {
     getChannelThumbnail() {
@@ -74,6 +85,7 @@ export default {
     :class="{ inactive: !isActive }"
     :title="channel.name"
     :src="getChannelThumbnail()"
+    :is-coming-soon="isComingSoon"
     @click="onItemClick"
   />
 </template>
diff --git a/app/javascript/dashboard/components/widgets/ChatTypeTabs.vue b/app/javascript/dashboard/components/widgets/ChatTypeTabs.vue
index 26fa7466a..da56b54af 100644
--- a/app/javascript/dashboard/components/widgets/ChatTypeTabs.vue
+++ b/app/javascript/dashboard/components/widgets/ChatTypeTabs.vue
@@ -48,26 +48,17 @@ useKeyboardEvents(keyboardEvents);
 <template>
   <woot-tabs
     :index="activeTabIndex"
-    class="w-full px-3 -mt-1 py-0 tab--chat-type"
+    class="w-full px-3 -mt-1 py-0 [&_ul]:p-0"
     @change="onTabChange"
   >
     <woot-tabs-item
       v-for="(item, index) in items"
       :key="item.key"
-      class="text-sm"
+      class="text-sm [&_a]:font-medium"
       :index="index"
       :name="item.name"
       :count="item.count"
+      is-compact
     />
   </woot-tabs>
 </template>
-
-<style scoped lang="scss">
-.tab--chat-type {
-  ::v-deep {
-    .tabs {
-      @apply p-0;
-    }
-  }
-}
-</style>
diff --git a/app/javascript/dashboard/components/widgets/ColorPicker.vue b/app/javascript/dashboard/components/widgets/ColorPicker.vue
index 3a9c8e7ad..37637398e 100644
--- a/app/javascript/dashboard/components/widgets/ColorPicker.vue
+++ b/app/javascript/dashboard/components/widgets/ColorPicker.vue
@@ -52,19 +52,16 @@ export default {
 </template>
 
 <style scoped lang="scss">
-@import 'dashboard/assets/scss/variables';
-@import 'dashboard/assets/scss/mixins';
-
 .colorpicker {
   position: relative;
 }
 
 .colorpicker--selected {
-  @apply border border-solid border-slate-50 dark:border-slate-600 rounded cursor-pointer h-8 w-8 mb-4;
+  @apply border border-solid border-n-weak rounded cursor-pointer h-8 w-8 mb-4;
 }
 
 .colorpicker--chrome.vc-chrome {
-  @apply shadow-lg -mt-2.5 absolute z-[9999] border border-solid border-slate-75 dark:border-slate-600 rounded;
+  @apply shadow-lg -mt-2.5 absolute z-[9999] border border-solid border-n-weak rounded;
 
   ::v-deep {
     input {
diff --git a/app/javascript/dashboard/components/widgets/EmptyState.vue b/app/javascript/dashboard/components/widgets/EmptyState.vue
index 810704131..800b35f28 100644
--- a/app/javascript/dashboard/components/widgets/EmptyState.vue
+++ b/app/javascript/dashboard/components/widgets/EmptyState.vue
@@ -17,7 +17,7 @@ export default {
     </h3>
     <p
       v-if="message"
-      class="block text-center text-n-slate-11 dark:text-slate-400 my-4 mx-auto w-[90%]"
+      class="block text-center text-n-slate-11 my-4 mx-auto w-[90%]"
     >
       {{ message }}
     </p>
diff --git a/app/javascript/dashboard/components/widgets/FilterInput/Index.vue b/app/javascript/dashboard/components/widgets/FilterInput/Index.vue
index f6011c4ad..f38bc814b 100644
--- a/app/javascript/dashboard/components/widgets/FilterInput/Index.vue
+++ b/app/javascript/dashboard/components/widgets/FilterInput/Index.vue
@@ -203,7 +203,7 @@ export default {
               v-model="values"
               track-by="id"
               label="name"
-              placeholder="Select"
+              :placeholder="$t('FORMS.MULTISELECT.SELECT')"
               multiple
               selected-label
               :select-label="$t('FORMS.MULTISELECT.ENTER_TO_SELECT')"
@@ -211,7 +211,11 @@ export default {
               :max-height="160"
               :options="dropdownValues"
               :allow-empty="false"
-            />
+            >
+              <template #noOptions>
+                {{ $t('FORMS.MULTISELECT.NO_OPTIONS') }}
+              </template>
+            </multiselect>
           </div>
           <div
             v-else-if="inputType === 'search_select'"
@@ -221,7 +225,7 @@ export default {
               v-model="values"
               track-by="id"
               label="name"
-              placeholder="Select"
+              :placeholder="$t('FORMS.MULTISELECT.SELECT')"
               selected-label
               :select-label="$t('FORMS.MULTISELECT.ENTER_TO_SELECT')"
               deselect-label=""
@@ -229,7 +233,11 @@ export default {
               :options="dropdownValues"
               :allow-empty="false"
               :option-height="104"
-            />
+            >
+              <template #noOptions>
+                {{ $t('FORMS.MULTISELECT.NO_OPTIONS') }}
+              </template>
+            </multiselect>
           </div>
           <div v-else-if="inputType === 'date'" class="multiselect-wrap--small">
             <input
@@ -264,12 +272,10 @@ export default {
       v-if="showQueryOperator"
       class="flex items-center justify-center relative my-2.5 mx-0"
     >
-      <hr
-        class="absolute w-full border-b border-solid border-slate-75 dark:border-slate-800"
-      />
+      <hr class="absolute w-full border-b border-solid border-n-weak" />
       <select
         v-model="query_operator"
-        class="relative w-auto mb-0 bg-white dark:bg-slate-900 text-slate-800 dark:text-slate-100 border-slate-75 dark:border-slate-600"
+        class="relative w-auto mb-0 bg-n-background text-n-slate-12 border-n-weak"
       >
         <option value="and">
           {{ $t('FILTER.QUERY_DROPDOWN_LABELS.AND') }}
@@ -285,7 +291,7 @@ export default {
 <style lang="scss" scoped>
 .filter__answer--wrap {
   input {
-    @apply bg-white dark:bg-slate-900 mb-0 text-slate-800 dark:text-slate-100 border-slate-75 dark:border-slate-600;
+    @apply bg-n-background mb-0 text-n-slate-12 border-n-weak;
   }
 }
 
diff --git a/app/javascript/dashboard/components/widgets/LoadingState.vue b/app/javascript/dashboard/components/widgets/LoadingState.vue
index dfba6b43e..b68cd2b6c 100644
--- a/app/javascript/dashboard/components/widgets/LoadingState.vue
+++ b/app/javascript/dashboard/components/widgets/LoadingState.vue
@@ -1,20 +1,20 @@
-<script>
-export default {
-  props: {
-    message: { type: String, default: '' },
-  },
-};
+<script setup>
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+
+defineProps({
+  message: { type: String, default: '' },
+});
 </script>
 
 <template>
   <div class="flex items-center justify-center p-8">
     <h6
-      class="flex items-center gap-2 text-base text-center w-100 text-slate-800 dark:text-slate-300"
+      class="flex items-center gap-3 text-base text-center w-100 text-n-slate-11"
     >
-      <span class="text-base font-medium text-slate-800 dark:text-slate-100">
+      <span class="text-base font-medium text-n-slate-12">
         {{ message }}
       </span>
-      <span class="spinner" />
+      <Spinner class="text-n-brand" />
     </h6>
   </div>
 </template>
diff --git a/app/javascript/dashboard/components/widgets/SettingIntroBanner.vue b/app/javascript/dashboard/components/widgets/SettingIntroBanner.vue
index 60a22353f..4f7668604 100644
--- a/app/javascript/dashboard/components/widgets/SettingIntroBanner.vue
+++ b/app/javascript/dashboard/components/widgets/SettingIntroBanner.vue
@@ -16,13 +16,10 @@ export default {
 <template>
   <div class="border-b border-solid border-n-weak/60">
     <div class="max-w-6xl w-full mx-auto pt-4 pb-0 px-8">
-      <h2 class="text-2xl text-slate-800 dark:text-slate-100 mb-1 font-medium">
+      <h2 class="text-2xl text-n-slate-12 mb-1 font-medium">
         {{ headerTitle }}
       </h2>
-      <p
-        v-if="headerContent"
-        class="w-full text-slate-600 dark:text-slate-300 text-sm mb-2"
-      >
+      <p v-if="headerContent" class="w-full text-n-slate-11 text-sm mb-2">
         {{ headerContent }}
       </p>
       <slot />
diff --git a/app/javascript/dashboard/components/widgets/ShowMore.vue b/app/javascript/dashboard/components/widgets/ShowMore.vue
index fbc09cb6a..ca0ef36a7 100644
--- a/app/javascript/dashboard/components/widgets/ShowMore.vue
+++ b/app/javascript/dashboard/components/widgets/ShowMore.vue
@@ -37,7 +37,7 @@ const toggleShowMore = () => {
     {{ textToBeDisplayed }}
     <button
       v-if="text.length > limit"
-      class="text-woot-500 !p-0 !border-0 align-top"
+      class="text-n-brand !p-0 !border-0 align-top"
       @click="toggleShowMore"
     >
       {{ buttonLabel }}
diff --git a/app/javascript/dashboard/components/widgets/TableFooterResults.vue b/app/javascript/dashboard/components/widgets/TableFooterResults.vue
index 23a3c3a0d..2e3875cad 100644
--- a/app/javascript/dashboard/components/widgets/TableFooterResults.vue
+++ b/app/javascript/dashboard/components/widgets/TableFooterResults.vue
@@ -16,7 +16,7 @@ defineProps({
 </script>
 
 <template>
-  <span class="text-sm text-slate-700 dark:text-slate-200 font-medium">
+  <span class="text-sm text-n-slate-11 font-medium">
     {{
       $t('GENERAL.SHOWING_RESULTS', {
         firstIndex,
diff --git a/app/javascript/dashboard/components/widgets/Thumbnail.vue b/app/javascript/dashboard/components/widgets/Thumbnail.vue
index 5998dd338..3111212aa 100644
--- a/app/javascript/dashboard/components/widgets/Thumbnail.vue
+++ b/app/javascript/dashboard/components/widgets/Thumbnail.vue
@@ -93,7 +93,7 @@ export default {
     },
     thumbnailClass() {
       const className = this.hasBorder
-        ? 'border border-solid border-white dark:border-slate-700/50'
+        ? 'border border-solid border-white dark:border-n-weak'
         : '';
       const variant =
         this.variant === 'circle' ? 'thumbnail-rounded' : 'thumbnail-square';
@@ -183,7 +183,7 @@ export default {
   .user-thumbnail {
     border-radius: 50%;
     &.thumbnail-square {
-      border-radius: var(--border-radius-large);
+      border-radius: 0.5625rem;
     }
     height: 100%;
     width: 100%;
@@ -193,20 +193,16 @@ export default {
   }
 
   .source-badge {
-    border-radius: var(--border-radius-small);
-    bottom: var(--space-minus-micro);
-    box-shadow: var(--shadow-small);
-    height: var(--space-slab);
-    padding: var(--space-micro);
+    border-radius: 0.1875rem;
+    bottom: -0.125rem;
+    box-shadow: 0 1px 2px 0 rgba(0, 0, 0, 0.05);
     position: absolute;
     right: 0;
-    width: var(--space-slab);
-    @apply bg-white dark:bg-slate-900;
+    @apply bg-n-background p-0.5 size-3;
   }
 
   .user-online-status {
-    border-radius: 50%;
-    bottom: var(--space-micro);
+    @apply bottom-0.5 rounded-full;
 
     &:after {
       content: ' ';
@@ -214,15 +210,15 @@ export default {
   }
 
   .user-online-status--online {
-    @apply bg-green-400 dark:bg-green-400;
+    @apply bg-n-teal-10;
   }
 
   .user-online-status--busy {
-    @apply bg-yellow-500 dark:bg-yellow-500;
+    @apply bg-n-amber-10;
   }
 
   .user-online-status--offline {
-    @apply bg-slate-500 dark:bg-slate-500;
+    @apply bg-n-slate-10;
   }
 }
 </style>
diff --git a/app/javascript/dashboard/components/widgets/ThumbnailGroup.vue b/app/javascript/dashboard/components/widgets/ThumbnailGroup.vue
index 5f35f62fa..e25025e17 100644
--- a/app/javascript/dashboard/components/widgets/ThumbnailGroup.vue
+++ b/app/javascript/dashboard/components/widgets/ThumbnailGroup.vue
@@ -60,31 +60,19 @@ export default {
 
 .overlapping-thumbnail {
   position: relative;
-  box-shadow: var(--shadow-small);
+  box-shadow: 0 1px 2px 0 rgba(0, 0, 0, 0.05);
 
   &:not(:first-child) {
-    margin-left: var(--space-minus-smaller);
+    margin-left: -0.25rem;
   }
 
   .gap-tight {
-    margin-left: var(--space-minus-small);
+    margin-left: -0.5rem;
   }
 }
 
 .thumbnail-more-text {
-  display: inline-flex;
-  align-items: center;
-  position: relative;
-
-  margin-left: var(--space-minus-small);
-  padding: 0 var(--space-small);
-  box-shadow: var(--shadow-small);
-  background: var(--color-background);
-  border-radius: var(--space-giga);
-  border: 1px solid var(--white);
-
-  color: var(--s-600);
-  font-size: var(--font-size-mini);
-  font-weight: var(--font-weight-medium);
+  box-shadow: 0 1px 2px 0 rgba(0, 0, 0, 0.05);
+  @apply text-n-slate-11 bg-n-slate-4 border border-n-weak text-xs font-medium rounded-full px-2 ltr:-ml-2 rtl:-mr-2 inline-flex items-center relative;
 }
 </style>
diff --git a/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue b/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
index 628c88ad3..7ac589691 100644
--- a/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
+++ b/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
@@ -709,7 +709,7 @@ useEmitter(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, insertContentIntoEditor);
     <div ref="editor" />
     <div
       v-show="isImageNodeSelected && showImageResizeToolbar"
-      class="absolute shadow-md rounded-[4px] flex gap-1 py-1 px-1 bg-slate-50 dark:bg-slate-700 text-slate-800 dark:text-slate-50"
+      class="absolute shadow-md rounded-[6px] flex gap-1 py-1 px-1 bg-n-solid-3 outline outline-1 outline-n-weak text-n-slate-12"
       :style="{
         top: toolbarPosition.top,
         left: toolbarPosition.left,
@@ -718,7 +718,7 @@ useEmitter(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, insertContentIntoEditor);
       <button
         v-for="size in sizes"
         :key="size.name"
-        class="text-xs font-medium rounded-[4px] border border-solid border-slate-200 dark:border-slate-600 px-1.5 py-0.5 hover:bg-slate-100 dark:hover:bg-slate-800"
+        class="text-xs font-medium rounded-[4px] outline outline-1 outline-n-strong px-1.5 py-0.5 hover:bg-n-slate-5"
         @click="setURLWithQueryAndImageSize(size)"
       >
         {{ size.name }}
@@ -735,16 +735,16 @@ useEmitter(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, insertContentIntoEditor);
   @apply flex flex-col;
 
   .ProseMirror-menubar {
-    min-height: var(--space-two) !important;
+    min-height: 1.25rem !important;
     @apply -ml-2.5 pb-0 bg-transparent text-n-slate-11;
 
     .ProseMirror-menu-active {
-      @apply bg-slate-75 dark:bg-slate-800;
+      @apply bg-n-slate-5 dark:bg-n-solid-3;
     }
   }
 
   > .ProseMirror {
-    @apply p-0 break-words text-slate-800 dark:text-slate-100;
+    @apply p-0 break-words text-n-slate-12;
 
     h1,
     h2,
@@ -753,14 +753,14 @@ useEmitter(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, insertContentIntoEditor);
     h5,
     h6,
     p {
-      @apply text-slate-800 dark:text-slate-100;
+      @apply text-n-slate-12;
     }
 
     blockquote {
-      @apply border-slate-400 dark:border-slate-500;
+      @apply border-n-slate-7;
 
       p {
-        @apply text-slate-600 dark:text-slate-400;
+        @apply text-n-slate-11;
       }
     }
 
@@ -825,6 +825,6 @@ useEmitter(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, insertContentIntoEditor);
 }
 
 .editor-warning__message {
-  @apply text-red-400 dark:text-red-400 font-normal text-sm pt-1 pb-0 px-0;
+  @apply text-n-ruby-9 dark:text-n-ruby-9 font-normal text-sm pt-1 pb-0 px-0;
 }
 </style>
diff --git a/app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue b/app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue
index 47fe01e9c..ad3edce1b 100644
--- a/app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue
+++ b/app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue
@@ -355,10 +355,10 @@ export default {
       <transition name="modal-fade">
         <div
           v-show="uploadRef && uploadRef.dropActive"
-          class="fixed top-0 bottom-0 left-0 right-0 z-20 flex flex-col items-center justify-center w-full h-full gap-2 text-slate-900 dark:text-slate-50 bg-modal-backdrop-light dark:bg-modal-backdrop-dark"
+          class="fixed top-0 bottom-0 left-0 right-0 z-20 flex flex-col items-center justify-center w-full h-full gap-2 text-n-slate-12 bg-modal-backdrop-light dark:bg-modal-backdrop-dark"
         >
           <fluent-icon icon="cloud-backup" size="40" />
-          <h4 class="text-2xl break-words text-slate-900 dark:text-slate-50">
+          <h4 class="text-2xl break-words text-n-slate-12">
             {{ $t('CONVERSATION.REPLYBOX.DRAG_DROP') }}
           </h4>
         </div>
@@ -402,7 +402,7 @@ export default {
   }
 
   &:hover button {
-    @apply dark:bg-slate-800 bg-slate-100;
+    @apply enabled:bg-n-slate-9/20;
   }
 }
 </style>
diff --git a/app/javascript/dashboard/components/widgets/WootWriter/ReplyTopPanel.vue b/app/javascript/dashboard/components/widgets/WootWriter/ReplyTopPanel.vue
index 23ef82b5e..b5367ca29 100644
--- a/app/javascript/dashboard/components/widgets/WootWriter/ReplyTopPanel.vue
+++ b/app/javascript/dashboard/components/widgets/WootWriter/ReplyTopPanel.vue
@@ -73,7 +73,7 @@ export default {
       };
     },
     charLengthClass() {
-      return this.charactersRemaining < 0 ? 'text-red-600' : 'text-slate-600';
+      return this.charactersRemaining < 0 ? 'text-n-ruby-9' : 'text-n-slate-11';
     },
     characterLengthWarning() {
       return this.charactersRemaining < 0
diff --git a/app/javascript/dashboard/components/widgets/WootWriter/keyboardEmojiSelector.vue b/app/javascript/dashboard/components/widgets/WootWriter/keyboardEmojiSelector.vue
index 3efade71d..a2fcd8ac7 100644
--- a/app/javascript/dashboard/components/widgets/WootWriter/keyboardEmojiSelector.vue
+++ b/app/javascript/dashboard/components/widgets/WootWriter/keyboardEmojiSelector.vue
@@ -52,13 +52,13 @@ onMounted(() => {
   >
     <template #default="{ item, selected }">
       <span
-        class="max-w-full inline-flex items-center gap-0.5 min-w-0 mb-0 text-sm font-medium text-slate-900 dark:text-slate-100 group-hover:text-woot-500 dark:group-hover:text-woot-500 truncate"
+        class="max-w-full inline-flex items-center gap-0.5 min-w-0 mb-0 text-sm font-medium text-n-slate-12 group-hover:text-n-brand truncate"
       >
         {{ item.emoji }}
         <p
           class="relative mb-0 truncate bottom-px"
           :class="{
-            'text-woot-500 dark:text-woot-500': selected,
+            'text-n-brand': selected,
             'font-normal': !selected,
           }"
         >
diff --git a/app/javascript/dashboard/components/widgets/conversation/AvailabilityStatusBadge.vue b/app/javascript/dashboard/components/widgets/conversation/AvailabilityStatusBadge.vue
deleted file mode 100644
index 97461667a..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/AvailabilityStatusBadge.vue
+++ /dev/null
@@ -1,27 +0,0 @@
-<script>
-export default {
-  props: {
-    status: { type: String, default: '' },
-  },
-};
-</script>
-
-<template>
-  <div
-    :class="`status-badge status-badge__${status} rounded-full w-2.5 h-2.5 mr-0.5 rtl:mr-0 rtl:ml-0.5 inline-flex`"
-  />
-</template>
-
-<style lang="scss" scoped>
-.status-badge {
-  &__online {
-    @apply bg-green-400;
-  }
-  &__offline {
-    @apply bg-slate-500;
-  }
-  &__busy {
-    @apply bg-yellow-500;
-  }
-}
-</style>
diff --git a/app/javascript/dashboard/components/widgets/conversation/ChatFilter.vue b/app/javascript/dashboard/components/widgets/conversation/ChatFilter.vue
deleted file mode 100644
index 7794e0ab0..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/ChatFilter.vue
+++ /dev/null
@@ -1 +0,0 @@
-<!-- // not using this component -->
diff --git a/app/javascript/dashboard/components/widgets/conversation/ConversationBox.vue b/app/javascript/dashboard/components/widgets/conversation/ConversationBox.vue
index 62ea8fdaf..36f8438c3 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ConversationBox.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ConversationBox.vue
@@ -91,7 +91,7 @@ export default {
 
 <template>
   <div
-    class="conversation-details-wrap bg-n-background relative"
+    class="conversation-details-wrap flex flex-col min-w-0 w-full bg-n-background relative"
     :class="{
       'border-l rtl:border-l-0 rtl:border-r border-n-weak': !isOnExpandedLayout,
     }"
@@ -104,7 +104,7 @@ export default {
     <woot-tabs
       v-if="dashboardApps.length && currentChat.id"
       :index="activeIndex"
-      class="-mt-px dashboard-app--tabs border-t border-t-n-background"
+      class="-mt-px border-t border-t-n-background"
       @change="onDashboardAppTabChange"
     >
       <woot-tabs-item
@@ -113,6 +113,8 @@ export default {
         :index="tab.index"
         :name="tab.name"
         :show-badge="false"
+        is-compact
+        class="[&_a]:pt-1"
       />
     </woot-tabs>
     <div v-show="!activeIndex" class="flex h-full min-h-0 m-0">
@@ -138,19 +140,3 @@ export default {
     />
   </div>
 </template>
-
-<style lang="scss" scoped>
-.conversation-details-wrap {
-  @apply flex flex-col min-w-0 w-full;
-}
-
-.dashboard-app--tabs {
-  ::v-deep {
-    .tabs-title {
-      a {
-        @apply pb-2 pt-1;
-      }
-    }
-  }
-}
-</style>
diff --git a/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue b/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue
index 4840b459f..30e99ca9d 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue
@@ -328,9 +328,7 @@ export default {
           {{ $t(`CHAT_LIST.NO_MESSAGES`) }}
         </span>
       </p>
-      <div
-        class="absolute flex flex-col conversation--meta ltr:right-4 rtl:left-4 top-4"
-      >
+      <div class="absolute flex flex-col mt-4 ltr:right-4 rtl:left-4 top-4">
         <span class="ml-auto font-normal leading-4 text-xxs">
           <TimeAgo
             :last-activity-timestamp="chat.timestamp"
@@ -338,7 +336,7 @@ export default {
           />
         </span>
         <span
-          class="unread shadow-lg rounded-full hidden text-xxs font-semibold h-4 leading-4 ml-auto mt-1 min-w-[1rem] px-1 py-0 text-center text-white bg-n-teal-9"
+          class="unread shadow-lg rounded-full hidden text-xxs font-semibold h-4 leading-4 ltr:ml-auto rtl:mr-auto mt-1 min-w-[1rem] px-1 py-0 text-center text-white bg-n-teal-9"
         >
           {{ unreadCount > 9 ? '9+' : unreadCount }}
         </span>
diff --git a/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue b/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
index ec05b0eb4..cdcbd64b5 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
@@ -11,8 +11,6 @@ import SLACardLabel from './components/SLACardLabel.vue';
 import wootConstants from 'dashboard/constants/globals';
 import { conversationListPageURL } from 'dashboard/helper/URLHelper';
 import { snoozedReopenTime } from 'dashboard/helper/snoozeHelpers';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
-import Linear from './linear/index.vue';
 import { useInbox } from 'dashboard/composables/useInbox';
 import { useI18n } from 'vue-i18n';
 
@@ -36,26 +34,26 @@ const { isAWebWidgetInbox } = useInbox();
 
 const currentChat = computed(() => store.getters.getSelectedChat);
 const accountId = computed(() => store.getters.getCurrentAccountId);
-const isFeatureEnabledonAccount = computed(
-  () => store.getters['accounts/isFeatureEnabledonAccount']
-);
-const appIntegrations = computed(
-  () => store.getters['integrations/getAppIntegrations']
-);
 
 const chatMetadata = computed(() => props.chat.meta);
 
 const backButtonUrl = computed(() => {
   const {
-    params: { inbox_id: inboxId, label, teamId },
+    params: { inbox_id: inboxId, label, teamId, id: customViewId },
     name,
   } = route;
+
+  const conversationTypeMap = {
+    conversation_through_mentions: 'mention',
+    conversation_through_unattended: 'unattended',
+  };
   return conversationListPageURL({
-    accountId,
+    accountId: accountId.value,
     inboxId,
     label,
     teamId,
-    conversationType: name === 'conversation_mentions' ? 'mention' : '',
+    conversationType: conversationTypeMap[name],
+    customViewId,
   });
 });
 
@@ -92,16 +90,6 @@ const hasMultipleInboxes = computed(
 );
 
 const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
-
-const isLinearIntegrationEnabled = computed(() =>
-  appIntegrations.value.find(
-    integration => integration.id === 'linear' && !!integration.hooks.length
-  )
-);
-
-const isLinearFeatureEnabled = computed(() =>
-  isFeatureEnabledonAccount.value(accountId.value, FEATURE_FLAGS.LINEAR)
-);
 </script>
 
 <template>
@@ -162,12 +150,6 @@ const isLinearFeatureEnabled = computed(() =>
         :parent-width="width"
         class="hidden md:flex"
       />
-      <Linear
-        v-if="isLinearIntegrationEnabled && isLinearFeatureEnabled"
-        :conversation-id="currentChat.id"
-        :parent-width="width"
-        class="hidden md:flex"
-      />
       <MoreActions :conversation-id="currentChat.id" />
     </div>
   </div>
diff --git a/app/javascript/dashboard/components/widgets/conversation/EmptyState/EmptyStateMessage.vue b/app/javascript/dashboard/components/widgets/conversation/EmptyState/EmptyStateMessage.vue
index 4a82c7537..3adc25459 100644
--- a/app/javascript/dashboard/components/widgets/conversation/EmptyState/EmptyStateMessage.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/EmptyState/EmptyStateMessage.vue
@@ -23,9 +23,7 @@ export default {
       src="dashboard/assets/images/no-chat.svg"
       alt="No Chat"
     />
-    <span
-      class="text-sm text-slate-800 dark:text-slate-200 font-medium text-center"
-    >
+    <span class="text-sm text-n-slate-12 font-medium text-center">
       {{ message }}
       <br />
     </span>
diff --git a/app/javascript/dashboard/components/widgets/conversation/Message.vue b/app/javascript/dashboard/components/widgets/conversation/Message.vue
deleted file mode 100644
index bed90fd05..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/Message.vue
+++ /dev/null
@@ -1,800 +0,0 @@
-<script>
-import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
-import BubbleActions from './bubble/Actions.vue';
-import BubbleContact from './bubble/Contact.vue';
-import BubbleFile from './bubble/File.vue';
-import BubbleImageAudioVideo from './bubble/ImageAudioVideo.vue';
-import BubbleIntegration from './bubble/Integration.vue';
-import BubbleLocation from './bubble/Location.vue';
-import BubbleMailHead from './bubble/MailHead.vue';
-import BubbleReplyTo from './bubble/ReplyTo.vue';
-import BubbleText from './bubble/Text.vue';
-import ContextMenu from 'dashboard/modules/conversations/components/MessageContextMenu.vue';
-import InstagramStory from './bubble/InstagramStory.vue';
-import InstagramStoryReply from './bubble/InstagramStoryReply.vue';
-import Spinner from 'shared/components/Spinner.vue';
-import { CONTENT_TYPES } from 'shared/constants/contentType';
-import { MESSAGE_TYPE, MESSAGE_STATUS } from 'shared/constants/messages';
-import { generateBotMessageContent } from './helpers/botMessageContentHelper';
-import { BUS_EVENTS } from 'shared/constants/busEvents';
-import { ACCOUNT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
-import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
-import { LocalStorage } from 'shared/helpers/localStorage';
-import { getDayDifferenceFromNow } from 'shared/helpers/DateHelper';
-import * as Sentry from '@sentry/vue';
-import { useTrack } from 'dashboard/composables';
-import { emitter } from 'shared/helpers/mitt';
-
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-export default {
-  components: {
-    BubbleActions,
-    BubbleContact,
-    BubbleFile,
-    BubbleImageAudioVideo,
-    BubbleIntegration,
-    BubbleLocation,
-    BubbleMailHead,
-    BubbleReplyTo,
-    BubbleText,
-    ContextMenu,
-    InstagramStory,
-    InstagramStoryReply,
-    Spinner,
-    NextButton,
-  },
-  props: {
-    data: {
-      type: Object,
-      required: true,
-    },
-    isATweet: {
-      type: Boolean,
-      default: false,
-    },
-    isAFacebookInbox: {
-      type: Boolean,
-      default: false,
-    },
-    isInstagram: {
-      type: Boolean,
-      default: false,
-    },
-    isAWhatsAppChannel: {
-      type: Boolean,
-      default: false,
-    },
-    isAnEmailInbox: {
-      type: Boolean,
-      default: false,
-    },
-    inboxSupportsReplyTo: {
-      type: Object,
-      default: () => ({}),
-    },
-    inReplyTo: {
-      type: Object,
-      default: () => ({}),
-    },
-  },
-  setup() {
-    const { formatMessage } = useMessageFormatter();
-    return {
-      formatMessage,
-    };
-  },
-  data() {
-    return {
-      showContextMenu: false,
-      hasMediaLoadError: false,
-      contextMenuPosition: {},
-      showBackgroundHighlight: false,
-    };
-  },
-  computed: {
-    attachments() {
-      // Here it is used to get sender and created_at for each attachment
-      return this.data?.attachments.map(attachment => ({
-        ...attachment,
-        sender: this.data.sender || {},
-        created_at: this.data.created_at || '',
-      }));
-    },
-    hasOneDayPassed() {
-      // Disable retry button if the message is failed and the message is older than 24 hours
-      return getDayDifferenceFromNow(new Date(), this.data?.created_at) >= 1;
-    },
-    shouldRenderMessage() {
-      return (
-        this.hasAttachments ||
-        this.data.content ||
-        this.isEmailContentType ||
-        this.isUnsupported ||
-        this.isAnIntegrationMessage
-      );
-    },
-    emailMessageContent() {
-      const {
-        html_content: { full: fullHTMLContent } = {},
-        text_content: { full: fullTextContent } = {},
-      } = this.contentAttributes.email || {};
-
-      if (fullHTMLContent) {
-        return fullHTMLContent;
-      }
-
-      if (fullTextContent) {
-        return fullTextContent.replace(/\n/g, '<br>');
-      }
-
-      return '';
-    },
-    displayQuotedButton() {
-      if (this.emailMessageContent.includes('<blockquote')) {
-        return true;
-      }
-
-      if (!this.isIncoming) {
-        return false;
-      }
-
-      return false;
-    },
-    message() {
-      // If the message is an email, emailMessageContent would be present
-      // In that case, we would use letter package to render the email
-      if (this.emailMessageContent && this.isIncoming) {
-        return this.emailMessageContent;
-      }
-
-      const botMessageContent = generateBotMessageContent(
-        this.contentType,
-        this.contentAttributes,
-        {
-          noResponseText: this.$t('CONVERSATION.NO_RESPONSE'),
-          csat: {
-            ratingTitle: this.$t('CONVERSATION.RATING_TITLE'),
-            feedbackTitle: this.$t('CONVERSATION.FEEDBACK_TITLE'),
-          },
-        }
-      );
-
-      if (this.contentType === 'input_csat') {
-        return this.$t('CONVERSATION.CSAT_REPLY_MESSAGE') + botMessageContent;
-      }
-
-      return (
-        this.formatMessage(
-          this.data.content,
-          this.isATweet,
-          this.data.private
-        ) + botMessageContent
-      );
-    },
-    inReplyToMessageId() {
-      // Why not use the inReplyTo object directly?
-      // Glad you asked! The inReplyTo object may or may not be available
-      // depending on the current scroll position of the message list
-      // since old messages are only loaded when the user scrolls up
-      return this.data.content_attributes?.in_reply_to;
-    },
-    isAnInstagramStory() {
-      return this.contentAttributes.image_type === 'story_mention';
-    },
-    contextMenuEnabledOptions() {
-      return {
-        copy: this.hasText,
-        delete:
-          (this.hasText || this.hasAttachments) &&
-          !this.isMessageDeleted &&
-          !this.isFailed,
-        cannedResponse:
-          this.isOutgoing && this.hasText && !this.isMessageDeleted,
-        copyLink: !this.isFailed || !this.isProcessing,
-        translate:
-          (!this.isFailed || !this.isProcessing) &&
-          !this.isMessageDeleted &&
-          this.hasText,
-        replyTo: !this.data.private && this.inboxSupportsReplyTo.outgoing,
-      };
-    },
-    contentAttributes() {
-      return this.data.content_attributes || {};
-    },
-    externalError() {
-      return this.contentAttributes.external_error || '';
-    },
-    sender() {
-      return this.data.sender || {};
-    },
-    status() {
-      return this.data.status;
-    },
-    storySender() {
-      return this.contentAttributes.story_sender || null;
-    },
-    storyId() {
-      return this.contentAttributes.story_id || null;
-    },
-    storyUrl() {
-      return this.contentAttributes.story_url || null;
-    },
-    contentType() {
-      const {
-        data: { content_type: contentType },
-      } = this;
-      return contentType;
-    },
-    twitterProfileLink() {
-      const additionalAttributes = this.sender.additional_attributes || {};
-      const { screen_name: screenName } = additionalAttributes;
-      return `https://twitter.com/${screenName}`;
-    },
-    alignBubble() {
-      const { message_type: messageType } = this.data;
-      const isCentered = messageType === MESSAGE_TYPE.ACTIVITY;
-      const isLeftAligned = messageType === MESSAGE_TYPE.INCOMING;
-      const isRightAligned =
-        messageType === MESSAGE_TYPE.OUTGOING ||
-        messageType === MESSAGE_TYPE.TEMPLATE;
-      return {
-        center: isCentered,
-        left: isLeftAligned,
-        right: isRightAligned,
-        'has-context-menu': this.showContextMenu,
-        // this handles the offset required to align the context menu button
-        // extra alignment is required since a tweet message has a the user name and avatar below it
-        'has-tweet-menu': this.isATweet,
-        'has-bg': this.showBackgroundHighlight,
-      };
-    },
-    createdAt() {
-      return this.contentAttributes.external_created_at || this.data.created_at;
-    },
-    isBubble() {
-      return [0, 1, 3].includes(this.data.message_type);
-    },
-    isIncoming() {
-      return this.data.message_type === MESSAGE_TYPE.INCOMING;
-    },
-    isOutgoing() {
-      return this.data.message_type === MESSAGE_TYPE.OUTGOING;
-    },
-    isTemplate() {
-      return this.data.message_type === MESSAGE_TYPE.TEMPLATE;
-    },
-    isAnIntegrationMessage() {
-      return this.contentType === 'integrations';
-    },
-    emailHeadAttributes() {
-      return {
-        email: this.contentAttributes.email,
-        cc: this.contentAttributes.cc_emails,
-        bcc: this.contentAttributes.bcc_emails,
-      };
-    },
-    hasAttachments() {
-      return !!(this.data.attachments && this.data.attachments.length > 0);
-    },
-    isMessageDeleted() {
-      return this.contentAttributes.deleted;
-    },
-    hasText() {
-      return !!this.data.content;
-    },
-    tooltipForSender() {
-      const name = this.senderNameForAvatar;
-      const { message_type: messageType } = this.data;
-      const showTooltip =
-        messageType === MESSAGE_TYPE.OUTGOING ||
-        messageType === MESSAGE_TYPE.TEMPLATE;
-      return showTooltip
-        ? {
-            content: `${this.$t('CONVERSATION.SENT_BY')} ${name}`,
-          }
-        : false;
-    },
-    errorMessageTooltip() {
-      if (this.isFailed) {
-        return this.externalError || this.$t(`CONVERSATION.SEND_FAILED`);
-      }
-      return '';
-    },
-    wrapClass() {
-      return {
-        wrap: this.isBubble,
-        'activity-wrap': !this.isBubble,
-        'is-pending': this.isPending,
-        'is-failed': this.isFailed,
-        'is-email': this.isEmailContentType,
-      };
-    },
-    bubbleClass() {
-      return {
-        bubble: this.isBubble,
-        'is-private': this.data.private,
-        'is-unsupported': this.isUnsupported,
-        'is-image': this.hasMediaAttachment('image'),
-        'is-video': this.hasMediaAttachment('video'),
-        'is-text': this.hasText,
-        'is-from-bot': this.isSentByBot,
-        'is-failed': this.isFailed,
-        'is-email': this.isEmailContentType,
-      };
-    },
-    isUnsupported() {
-      return this.contentAttributes.is_unsupported ?? false;
-    },
-    isPending() {
-      return this.data.status === MESSAGE_STATUS.PROGRESS;
-    },
-    isFailed() {
-      return this.data.status === MESSAGE_STATUS.FAILED;
-    },
-    isSentByBot() {
-      if (this.isPending || this.isFailed) return false;
-      return !this.sender.type || this.sender.type === 'agent_bot';
-    },
-    shouldShowContextMenu() {
-      return !this.isUnsupported;
-    },
-    showAvatar() {
-      if (this.isOutgoing || this.isTemplate) {
-        return true;
-      }
-      return this.isATweet && this.isIncoming && this.sender;
-    },
-    senderNameForAvatar() {
-      if (this.isOutgoing || this.isTemplate) {
-        const { name = this.$t('CONVERSATION.BOT') } = this.sender || {};
-        return name;
-      }
-      return '';
-    },
-    isEmailContentType() {
-      return this.contentType === CONTENT_TYPES.INCOMING_EMAIL;
-    },
-  },
-  watch: {
-    data() {
-      this.hasMediaLoadError = false;
-    },
-  },
-  mounted() {
-    this.hasMediaLoadError = false;
-    emitter.on(BUS_EVENTS.ON_MESSAGE_LIST_SCROLL, this.closeContextMenu);
-    this.setupHighlightTimer();
-  },
-  unmounted() {
-    emitter.off(BUS_EVENTS.ON_MESSAGE_LIST_SCROLL, this.closeContextMenu);
-    clearTimeout(this.higlightTimeout);
-  },
-  methods: {
-    isAttachmentImageVideoAudio(fileType) {
-      return ['image', 'audio', 'video', 'story_mention', 'ig_reel'].includes(
-        fileType
-      );
-    },
-    hasMediaAttachment(type) {
-      if (this.hasAttachments && this.data.attachments.length > 0) {
-        return this.compareMessageFileType(this.data, type);
-      }
-      return false;
-    },
-    compareMessageFileType(messageData, type) {
-      try {
-        const { attachments = [{}] } = messageData;
-        const { file_type: fileType } = attachments[0];
-        return fileType === type && !this.hasMediaLoadError;
-      } catch (err) {
-        Sentry.setContext('attachment-parsing-error', {
-          messageData,
-          type,
-          hasMediaLoadError: this.hasMediaLoadError,
-        });
-
-        Sentry.captureException(err);
-        return false;
-      }
-    },
-    handleContextMenuClick() {
-      this.showContextMenu = !this.showContextMenu;
-    },
-    async retrySendMessage() {
-      await this.$store.dispatch('sendMessageWithData', this.data);
-    },
-    onMediaLoadError() {
-      this.hasMediaLoadError = true;
-    },
-    openContextMenu(e) {
-      const shouldSkipContextMenu =
-        e.target?.classList.contains('skip-context-menu') ||
-        e.target?.tagName.toLowerCase() === 'a';
-      if (shouldSkipContextMenu || getSelection().toString()) {
-        return;
-      }
-
-      e.preventDefault();
-      if (e.type === 'contextmenu') {
-        useTrack(ACCOUNT_EVENTS.OPEN_MESSAGE_CONTEXT_MENU);
-      }
-      this.contextMenuPosition = {
-        x: e.pageX || e.clientX,
-        y: e.pageY || e.clientY,
-      };
-      this.showContextMenu = true;
-    },
-    closeContextMenu() {
-      this.showContextMenu = false;
-      this.contextMenuPosition = { x: null, y: null };
-    },
-    handleReplyTo() {
-      const replyStorageKey = LOCAL_STORAGE_KEYS.MESSAGE_REPLY_TO;
-      const { conversation_id: conversationId, id: replyTo } = this.data;
-
-      LocalStorage.updateJsonStore(replyStorageKey, conversationId, replyTo);
-      emitter.emit(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE, this.data);
-    },
-    setupHighlightTimer() {
-      if (Number(this.$route.query.messageId) !== Number(this.data.id)) {
-        return;
-      }
-
-      this.showBackgroundHighlight = true;
-      const HIGHLIGHT_TIMER = 1000;
-      this.higlightTimeout = setTimeout(() => {
-        this.showBackgroundHighlight = false;
-      }, HIGHLIGHT_TIMER);
-    },
-  },
-};
-</script>
-
-<!-- eslint-disable-next-line vue/no-root-v-if -->
-<template>
-  <li
-    v-if="shouldRenderMessage"
-    :id="`message${data.id}`"
-    class="group/context-menu"
-    :class="[alignBubble]"
-  >
-    <div :class="wrapClass">
-      <div
-        v-if="isFailed && !hasOneDayPassed && !isAnEmailInbox"
-        class="message-failed--alert"
-      >
-        <NextButton
-          v-tooltip.top-end="$t('CONVERSATION.TRY_AGAIN')"
-          ghost
-          xs
-          ruby
-          icon="i-lucide-refresh-ccw"
-          @click="retrySendMessage"
-        />
-      </div>
-      <div :class="bubbleClass" @contextmenu="openContextMenu($event)">
-        <BubbleMailHead
-          :email-attributes="contentAttributes.email"
-          :cc="emailHeadAttributes.cc"
-          :bcc="emailHeadAttributes.bcc"
-          :is-incoming="isIncoming"
-        />
-        <InstagramStoryReply v-if="storyUrl" :story-url="storyUrl" />
-        <BubbleReplyTo
-          v-if="inReplyToMessageId && inboxSupportsReplyTo.incoming"
-          :message="inReplyTo"
-          :message-type="data.message_type"
-          :parent-has-attachments="hasAttachments"
-        />
-        <div v-if="isUnsupported">
-          <template v-if="isAFacebookInbox && isInstagram">
-            {{ $t('CONVERSATION.UNSUPPORTED_MESSAGE_INSTAGRAM') }}
-          </template>
-          <template v-else-if="isAFacebookInbox">
-            {{ $t('CONVERSATION.UNSUPPORTED_MESSAGE_FACEBOOK') }}
-          </template>
-          <template v-else>
-            {{ $t('CONVERSATION.UNSUPPORTED_MESSAGE') }}
-          </template>
-        </div>
-        <BubbleText
-          v-else-if="data.content"
-          :message="message"
-          :is-email="isEmailContentType"
-          :display-quoted-button="displayQuotedButton"
-        />
-        <BubbleIntegration
-          :message-id="data.id"
-          :content-attributes="contentAttributes"
-          :inbox-id="data.inbox_id"
-        />
-        <span
-          v-if="isPending && hasAttachments"
-          class="chat-bubble has-attachment agent"
-        >
-          {{ $t('CONVERSATION.UPLOADING_ATTACHMENTS') }}
-        </span>
-        <div v-if="!isPending && hasAttachments">
-          <div v-for="attachment in attachments" :key="attachment.id">
-            <InstagramStory
-              v-if="isAnInstagramStory"
-              :story-url="attachment.data_url"
-              @error="onMediaLoadError"
-            />
-            <BubbleImageAudioVideo
-              v-else-if="isAttachmentImageVideoAudio(attachment.file_type)"
-              :attachment="attachment"
-              @error="onMediaLoadError"
-            />
-            <BubbleLocation
-              v-else-if="attachment.file_type === 'location'"
-              :latitude="attachment.coordinates_lat"
-              :longitude="attachment.coordinates_long"
-              :name="attachment.fallback_title"
-            />
-            <BubbleContact
-              v-else-if="attachment.file_type === 'contact'"
-              :name="data.content"
-              :phone-number="attachment.fallback_title"
-            />
-            <BubbleFile v-else :url="attachment.data_url" />
-          </div>
-        </div>
-        <BubbleActions
-          :id="data.id"
-          :sender="data.sender"
-          :story-sender="storySender"
-          :external-error="errorMessageTooltip"
-          :story-id="`${storyId}`"
-          :is-a-tweet="isATweet"
-          :is-a-whatsapp-channel="isAWhatsAppChannel"
-          :is-email="isEmailContentType"
-          :is-private="data.private"
-          :message-type="data.message_type"
-          :message-status="status"
-          :source-id="data.source_id"
-          :inbox-id="data.inbox_id"
-          :created-at="createdAt"
-        />
-      </div>
-      <Spinner v-if="isPending" size="tiny" />
-      <div
-        v-if="showAvatar"
-        v-tooltip.left="tooltipForSender"
-        class="sender--info"
-      >
-        <woot-thumbnail
-          :src="sender.thumbnail"
-          :username="senderNameForAvatar"
-          size="16px"
-        />
-        <a
-          v-if="isATweet && isIncoming"
-          class="sender--available-name"
-          :href="twitterProfileLink"
-          target="_blank"
-          rel="noopener noreferrer nofollow"
-        >
-          {{ sender.name }}
-        </a>
-      </div>
-    </div>
-    <div v-if="shouldShowContextMenu" class="context-menu-wrap">
-      <ContextMenu
-        v-if="isBubble && !isMessageDeleted"
-        :context-menu-position="contextMenuPosition"
-        :is-open="showContextMenu"
-        :enabled-options="contextMenuEnabledOptions"
-        :message="data"
-        @open="openContextMenu"
-        @close="closeContextMenu"
-        @reply-to="handleReplyTo"
-      />
-    </div>
-  </li>
-</template>
-
-<style lang="scss">
-.wrap {
-  > .bubble {
-    @apply min-w-[128px];
-
-    &.is-unsupported {
-      @apply text-xs max-w-[300px] border-dashed border border-slate-200 text-slate-600 dark:text-slate-200 bg-slate-50 dark:bg-slate-700 dark:border-slate-500;
-
-      .message-text--metadata .time {
-        @apply text-slate-400 dark:text-slate-300;
-      }
-    }
-
-    &.is-image,
-    &.is-video {
-      @apply p-0 overflow-hidden;
-
-      .image,
-      .video {
-        @apply max-w-[20rem] p-0.5;
-
-        > img,
-        > video {
-          /** ensure that the bubble radius and image radius match*/
-          @apply rounded-[0.4rem];
-        }
-
-        > video {
-          @apply h-full w-full object-cover;
-        }
-      }
-
-      .video {
-        @apply h-[11.25rem];
-      }
-    }
-
-    &.is-image.is-text > .message-text__wrap,
-    &.is-video.is-text > .message-text__wrap {
-      @apply max-w-[20rem] py-2 px-4;
-    }
-
-    &.is-private .file.message-text__wrap {
-      .file--icon {
-        @apply text-woot-400 dark:text-woot-400;
-      }
-
-      .attachment-name {
-        @apply text-slate-700 dark:text-slate-200;
-      }
-
-      .download.button {
-        @apply text-woot-400 dark:text-woot-400;
-      }
-    }
-
-    &.is-private.is-text > .message-text__wrap .link {
-      @apply text-woot-600 dark:text-woot-200;
-    }
-
-    &.is-private.is-text > .message-text__wrap .prosemirror-mention-node {
-      @apply font-bold bg-none rounded-sm p-0 bg-yellow-100 dark:bg-yellow-700 text-slate-700 dark:text-slate-25 underline;
-    }
-
-    &.is-from-bot {
-      @apply bg-violet-400 dark:bg-violet-400;
-
-      .message-text--metadata .time {
-        @apply text-violet-50 dark:text-violet-50;
-      }
-
-      &.is-private .message-text--metadata .time {
-        @apply text-slate-400 dark:text-slate-400;
-      }
-    }
-
-    &.is-failed {
-      @apply bg-n-ruby-4 dark:bg-n-ruby-4 text-n-slate-12;
-
-      .message-text--metadata .time {
-        @apply text-n-ruby-12 dark:text-n-ruby-12;
-      }
-    }
-  }
-
-  &.is-pending {
-    @apply relative opacity-80;
-
-    .spinner {
-      @apply absolute bottom-1 right-1;
-    }
-
-    > .is-image.is-text.bubble > .message-text__wrap {
-      @apply p-0;
-    }
-  }
-}
-
-.wrap.is-email {
-  --bubble-max-width: 84% !important;
-}
-
-.sender--info {
-  @apply items-center text-black-700 dark:text-black-100 inline-flex py-1 px-0;
-
-  .sender--available-name {
-    @apply text-xs ml-1;
-  }
-}
-
-.message-failed--alert {
-  @apply text-red-900 dark:text-red-900 flex-grow text-right mt-1 mr-1 mb-0 ml-0;
-}
-
-li.left,
-li.right {
-  @apply flex items-end;
-}
-
-li.left.has-tweet-menu .context-menu {
-  // this handles the offset required to align the context menu button
-  // extra alignment is required since a tweet message has a the user name and avatar below it
-  @apply mb-6;
-}
-
-li.has-bg {
-  @apply bg-woot-75 dark:bg-woot-600;
-}
-
-li.right .context-menu-wrap {
-  @apply ml-auto;
-}
-
-li.right {
-  @apply flex-row-reverse justify-end;
-
-  .wrap.is-pending {
-    @apply ml-auto;
-  }
-
-  .wrap.is-failed {
-    @apply flex items-end ltr:ml-auto rtl:mr-auto;
-  }
-}
-
-.has-context-menu {
-  @apply bg-slate-50 dark:bg-slate-700;
-}
-
-.context-menu {
-  @apply relative;
-}
-
-/* Markdown styling */
-
-.bubble .text-content {
-  p code {
-    @apply bg-slate-75 dark:bg-slate-700 inline-block leading-none rounded-sm p-1;
-  }
-
-  ol li {
-    @apply list-item list-decimal;
-  }
-
-  pre {
-    @apply bg-slate-75 dark:bg-slate-700 block border-slate-75 dark:border-slate-700 text-slate-800 dark:text-slate-100 rounded-md p-2 mt-1 mb-2 leading-relaxed whitespace-pre-wrap;
-
-    code {
-      @apply bg-transparent text-slate-800 dark:text-slate-100 p-0;
-    }
-  }
-
-  blockquote {
-    @apply border-l-4 mx-0 my-1 pt-2 pr-2 pb-0 pl-4 border-slate-75 border-solid dark:border-slate-600 text-slate-800 dark:text-slate-100;
-
-    p {
-      @apply text-slate-800 dark:text-slate-300;
-    }
-  }
-}
-
-.right .bubble .text-content {
-  p code {
-    @apply bg-woot-600 dark:bg-woot-600 text-white dark:text-white;
-  }
-
-  pre {
-    @apply bg-woot-800 dark:bg-woot-800 border-woot-700 dark:border-woot-700 text-white dark:text-white;
-
-    code {
-      @apply bg-transparent text-white dark:text-white;
-    }
-  }
-
-  blockquote {
-    @apply border-l-4 border-solid border-woot-400 dark:border-woot-400 text-white dark:text-white;
-
-    p {
-      @apply text-woot-75 dark:text-woot-75;
-    }
-  }
-}
-</style>
diff --git a/app/javascript/dashboard/components/widgets/conversation/MessagePreview.vue b/app/javascript/dashboard/components/widgets/conversation/MessagePreview.vue
index 4df6e16e1..2421f948d 100644
--- a/app/javascript/dashboard/components/widgets/conversation/MessagePreview.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/MessagePreview.vue
@@ -66,26 +66,26 @@ export default {
       <fluent-icon
         v-if="isMessagePrivate"
         size="16"
-        class="-mt-0.5 align-middle text-slate-600 dark:text-slate-300 inline-block"
+        class="-mt-0.5 align-middle text-n-slate-11 inline-block"
         icon="lock-closed"
       />
       <fluent-icon
         v-else-if="messageByAgent"
         size="16"
-        class="-mt-0.5 align-middle text-slate-600 dark:text-slate-300 inline-block"
+        class="-mt-0.5 align-middle text-n-slate-11 inline-block"
         icon="arrow-reply"
       />
       <fluent-icon
         v-else-if="isMessageAnActivity"
         size="16"
-        class="-mt-0.5 align-middle text-slate-600 dark:text-slate-300 inline-block"
+        class="-mt-0.5 align-middle text-n-slate-11 inline-block"
         icon="info"
       />
     </template>
     <span v-if="message.content && isMessageSticker">
       <fluent-icon
         size="16"
-        class="-mt-0.5 align-middle inline-block text-slate-600 dark:text-slate-300"
+        class="-mt-0.5 align-middle inline-block text-n-slate-11"
         icon="image"
       />
       {{ $t('CHAT_LIST.ATTACHMENTS.image.CONTENT') }}
@@ -97,7 +97,7 @@ export default {
       <fluent-icon
         v-if="attachmentIcon && showMessageType"
         size="16"
-        class="-mt-0.5 align-middle inline-block text-slate-600 dark:text-slate-300"
+        class="-mt-0.5 align-middle inline-block text-n-slate-11"
         :icon="attachmentIcon"
       />
       {{ $t(`${attachmentMessageContent}`) }}
diff --git a/app/javascript/dashboard/components/widgets/conversation/MessageSignatureMissingAlert.vue b/app/javascript/dashboard/components/widgets/conversation/MessageSignatureMissingAlert.vue
index fd2139b67..a10d933bc 100644
--- a/app/javascript/dashboard/components/widgets/conversation/MessageSignatureMissingAlert.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/MessageSignatureMissingAlert.vue
@@ -11,7 +11,7 @@ const openProfileSettings = () => {
 
 <template>
   <div
-    class="my-0 mx-4 px-1 flex max-h-[8vh] items-baseline justify-between hover:bg-slate-25 dark:hover:bg-slate-800 border border-dashed border-slate-100 dark:border-slate-700 rounded-sm overflow-auto"
+    class="my-0 mx-4 px-1 flex max-h-[8vh] items-baseline justify-between hover:bg-n-slate-1 border border-dashed border-n-weak rounded-sm overflow-auto"
   >
     <p class="w-fit !m-0">
       {{ $t('CONVERSATION.FOOTER.MESSAGE_SIGNATURE_NOT_CONFIGURED') }}
diff --git a/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue b/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
index 5f020d9ba..1f850cd74 100644
--- a/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
@@ -4,14 +4,13 @@ import { ref, provide } from 'vue';
 import { useConfig } from 'dashboard/composables/useConfig';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import { useAI } from 'dashboard/composables/useAI';
-import { useMapGetter } from 'dashboard/composables/store';
 
 // components
 import ReplyBox from './ReplyBox.vue';
-import Message from './Message.vue';
-import NextMessageList from 'next/message/MessageList.vue';
+import MessageList from 'next/message/MessageList.vue';
 import ConversationLabelSuggestion from './conversation/LabelSuggestion.vue';
 import Banner from 'dashboard/components/ui/Banner.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 
 // stores and apis
 import { mapGetters } from 'vuex';
@@ -35,16 +34,15 @@ import { BUS_EVENTS } from 'shared/constants/busEvents';
 import { REPLY_POLICY } from 'shared/constants/links';
 import wootConstants from 'dashboard/constants/globals';
 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
-import { FEATURE_FLAGS } from '../../../featureFlags';
 import { INBOX_TYPES } from 'dashboard/helper/inbox';
 
 export default {
   components: {
-    Message,
-    NextMessageList,
+    MessageList,
     ReplyBox,
     Banner,
     ConversationLabelSuggestion,
+    Spinner,
   },
   mixins: [inboxMixin],
   setup() {
@@ -52,17 +50,11 @@ export default {
     const conversationPanelRef = ref(null);
     const { isEnterprise } = useConfig();
 
-    const closePopOutReplyBox = () => {
-      isPopOutReplyBox.value = false;
-    };
-
-    const showPopOutReplyBox = () => {
-      isPopOutReplyBox.value = !isPopOutReplyBox.value;
-    };
-
     const keyboardEvents = {
       Escape: {
-        action: closePopOutReplyBox,
+        action: () => {
+          isPopOutReplyBox.value = false;
+        },
       },
     };
 
@@ -75,28 +67,15 @@ export default {
       fetchLabelSuggestions,
     } = useAI();
 
-    const currentAccountId = useMapGetter('getCurrentAccountId');
-    const isFeatureEnabledonAccount = useMapGetter(
-      'accounts/isFeatureEnabledonAccount'
-    );
-
-    const showNextBubbles = isFeatureEnabledonAccount.value(
-      currentAccountId.value,
-      FEATURE_FLAGS.CHATWOOT_V4
-    );
-
     provide('contextMenuElementTarget', conversationPanelRef);
 
     return {
       isEnterprise,
       isPopOutReplyBox,
-      closePopOutReplyBox,
-      showPopOutReplyBox,
       isAIIntegrationEnabled,
       isLabelSuggestionFeatureEnabled,
       fetchIntegrationsIfRequired,
       fetchLabelSuggestions,
-      showNextBubbles,
       conversationPanelRef,
     };
   },
@@ -180,20 +159,6 @@ export default {
         (!this.listLoadingStatus && this.isLoadingPrevious)
       );
     },
-    conversationType() {
-      const { additional_attributes: additionalAttributes } = this.currentChat;
-      const type = additionalAttributes ? additionalAttributes.type : '';
-      return type || '';
-    },
-
-    isATweet() {
-      return this.conversationType === 'tweet';
-    },
-    getLastSeenAt() {
-      const { contact_last_seen_at: contactLastSeenAt } = this.currentChat;
-      return contactLastSeenAt;
-    },
-
     // Check there is a instagram inbox exists with the same instagram_id
     hasDuplicateInstagramInbox() {
       const instagramId = this.inbox.instagram_id;
@@ -269,9 +234,6 @@ export default {
           : 'CONVERSATION.UNREAD_MESSAGE';
       return `${count} ${this.$t(label)}`;
     },
-    isInstagramDM() {
-      return this.conversationType === 'instagram_direct_message';
-    },
     inboxSupportsReplyTo() {
       const incoming = this.inboxHasFeature(INBOX_FEATURES.REPLY_TO);
       const outgoing =
@@ -475,18 +437,6 @@ export default {
     makeMessagesRead() {
       this.$store.dispatch('markMessagesRead', { id: this.currentChat.id });
     },
-    getInReplyToMessage(parentMessage) {
-      if (!parentMessage) return {};
-      const inReplyToMessageId = parentMessage.content_attributes?.in_reply_to;
-      if (!inReplyToMessageId) return {};
-
-      return this.currentChat?.messages.find(message => {
-        if (message.id === inReplyToMessageId) {
-          return true;
-        }
-        return false;
-      });
-    },
   },
 };
 </script>
@@ -507,10 +457,9 @@ export default {
       class="mx-2 mt-2 overflow-hidden rounded-lg"
       :banner-message="$t('CONVERSATION.OLD_INSTAGRAM_INBOX_REPLY_BANNER')"
     />
-    <NextMessageList
-      v-if="showNextBubbles"
+    <MessageList
       ref="conversationPanelRef"
-      class="conversation-panel"
+      class="conversation-panel flex-shrink flex-grow basis-px flex flex-col overflow-y-auto relative h-full m-0 pb-4"
       :current-user-id="currentUserId"
       :first-unread-id="unReadMessages[0]?.id"
       :is-an-email-channel="isAnEmailChannel"
@@ -520,14 +469,21 @@ export default {
       <template #beforeAll>
         <transition name="slide-up">
           <!-- eslint-disable-next-line vue/require-toggle-inside-transition -->
-          <li class="min-h-[4rem]">
-            <span v-if="shouldShowSpinner" class="spinner message" />
+          <li
+            class="min-h-[4rem] flex flex-shrink-0 flex-grow-0 items-center flex-auto justify-center max-w-full mt-0 mr-0 mb-1 ml-0 relative first:mt-auto last:mb-0"
+          >
+            <Spinner v-if="shouldShowSpinner" class="text-n-brand" />
           </li>
         </transition>
       </template>
       <template #unreadBadge>
-        <li v-show="unreadMessageCount != 0" class="unread--toast">
-          <span>
+        <li
+          v-show="unreadMessageCount != 0"
+          class="list-none flex justify-center items-center"
+        >
+          <span
+            class="shadow-lg rounded-full bg-n-brand text-white text-xs font-medium my-2.5 mx-auto px-2.5 py-1.5"
+          >
             {{ unreadMessageLabel }}
           </span>
         </li>
@@ -540,65 +496,12 @@ export default {
           :conversation-id="currentChat.id"
         />
       </template>
-    </NextMessageList>
-    <ul v-else ref="conversationPanelRef" class="conversation-panel">
-      <transition name="slide-up">
-        <!-- eslint-disable-next-line vue/require-toggle-inside-transition -->
-        <li class="min-h-[4rem]">
-          <span v-if="shouldShowSpinner" class="spinner message" />
-        </li>
-      </transition>
-      <Message
-        v-for="message in readMessages"
-        :key="message.id"
-        class="message--read ph-no-capture"
-        data-clarity-mask="True"
-        :data="message"
-        :is-a-tweet="isATweet"
-        :is-a-whatsapp-channel="isAWhatsAppChannel"
-        :is-web-widget-inbox="isAWebWidgetInbox"
-        :is-a-facebook-inbox="isAFacebookInbox"
-        :is-an-email-inbox="isAnEmailChannel"
-        :is-instagram="isInstagramDM"
-        :inbox-supports-reply-to="inboxSupportsReplyTo"
-        :in-reply-to="getInReplyToMessage(message)"
-      />
-      <li v-show="unreadMessageCount != 0" class="unread--toast">
-        <span>
-          {{ unreadMessageCount > 9 ? '9+' : unreadMessageCount }}
-          {{
-            unreadMessageCount > 1
-              ? $t('CONVERSATION.UNREAD_MESSAGES')
-              : $t('CONVERSATION.UNREAD_MESSAGE')
-          }}
-        </span>
-      </li>
-      <Message
-        v-for="message in unReadMessages"
-        :key="message.id"
-        class="message--unread ph-no-capture"
-        data-clarity-mask="True"
-        :data="message"
-        :is-a-tweet="isATweet"
-        :is-a-whatsapp-channel="isAWhatsAppChannel"
-        :is-web-widget-inbox="isAWebWidgetInbox"
-        :is-a-facebook-inbox="isAFacebookInbox"
-        :is-instagram-dm="isInstagramDM"
-        :inbox-supports-reply-to="inboxSupportsReplyTo"
-        :in-reply-to="getInReplyToMessage(message)"
-      />
-      <ConversationLabelSuggestion
-        v-if="shouldShowLabelSuggestions"
-        :suggested-labels="labelSuggestions"
-        :chat-labels="currentChat.labels"
-        :conversation-id="currentChat.id"
-      />
-    </ul>
+    </MessageList>
     <div
-      class="conversation-footer"
+      class="flex relative flex-col"
       :class="{
         'modal-mask': isPopOutReplyBox,
-        'bg-n-background': showNextBubbles && !isPopOutReplyBox,
+        'bg-n-background': !isPopOutReplyBox,
       }"
     >
       <div
@@ -606,7 +509,7 @@ export default {
         class="absolute flex items-center w-full h-0 -top-7"
       >
         <div
-          class="flex py-2 pr-4 pl-5 shadow-md rounded-full bg-white dark:bg-slate-700 text-n-slate-11 text-xs font-semibold my-2.5 mx-auto"
+          class="flex py-2 pr-4 pl-5 shadow-md rounded-full bg-white dark:bg-n-solid-3 text-n-slate-11 text-xs font-semibold my-2.5 mx-auto"
         >
           {{ typingUserNames }}
           <img
@@ -617,8 +520,8 @@ export default {
         </div>
       </div>
       <ReplyBox
-        v-model:popout-reply-box="isPopOutReplyBox"
-        @toggle-popout="showPopOutReplyBox"
+        :pop-out-reply-box="isPopOutReplyBox"
+        @update:pop-out-reply-box="isPopOutReplyBox = $event"
       />
     </div>
   </div>
@@ -626,7 +529,7 @@ export default {
 
 <style scoped lang="scss">
 .modal-mask {
-  @apply absolute;
+  @apply fixed;
 
   &::v-deep {
     .ProseMirror-woot-style {
@@ -650,7 +553,7 @@ export default {
     }
 
     .emoji-dialog {
-      @apply absolute left-auto bottom-1;
+      @apply absolute ltr:left-auto rtl:right-auto bottom-1;
     }
   }
 }
diff --git a/app/javascript/dashboard/components/widgets/conversation/OnboardingFeatureCard.vue b/app/javascript/dashboard/components/widgets/conversation/OnboardingFeatureCard.vue
index d141d34c3..d7ae5ab89 100644
--- a/app/javascript/dashboard/components/widgets/conversation/OnboardingFeatureCard.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/OnboardingFeatureCard.vue
@@ -29,24 +29,24 @@ defineProps({
 
 <template>
   <div
-    class="h-full w-full bg-white dark:bg-slate-900 border border-slate-100 dark:border-white/10 rounded-lg p-4 flex flex-col"
+    class="h-full w-full bg-n-background border border-n-weak rounded-lg p-4 flex flex-col"
   >
     <div class="flex-1 flex items-center justify-center">
       <img :src="imageSrc" :alt="imageAlt" class="h-36 w-auto mx-auto" />
     </div>
     <div class="mt-auto">
       <p
-        class="text-base text-slate-800 dark:text-slate-100 font-interDisplay font-semibold tracking-[0.3px]"
+        class="text-base text-n-slate-12 font-interDisplay font-semibold tracking-[0.3px]"
       >
         {{ title }}
       </p>
-      <p class="text-slate-600 dark:text-slate-400 text-sm">
+      <p class="text-n-slate-11 text-sm">
         {{ description }}
       </p>
       <router-link
         v-if="to"
         :to="{ name: to }"
-        class="no-underline text-woot-500 text-sm font-medium"
+        class="no-underline text-n-brand text-sm font-medium"
       >
         <span>{{ linkText }}</span>
         <span class="ml-2">{{ `→` }}</span>
diff --git a/app/javascript/dashboard/components/widgets/conversation/OnboardingView.vue b/app/javascript/dashboard/components/widgets/conversation/OnboardingView.vue
index a2145c4e6..5ac9390a5 100644
--- a/app/javascript/dashboard/components/widgets/conversation/OnboardingView.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/OnboardingView.vue
@@ -32,11 +32,11 @@ const greetingMessage = computed(() => {
   >
     <div class="col-span-full self-start">
       <p
-        class="text-xl font-semibold text-slate-900 dark:text-white font-interDisplay tracking-[0.3px]"
+        class="text-xl font-semibold text-n-slate-12 font-interDisplay tracking-[0.3px]"
       >
         {{ greetingMessage }}
       </p>
-      <p class="text-slate-600 dark:text-slate-400 max-w-2xl text-base">
+      <p class="text-n-slate-11 max-w-2xl text-base">
         {{
           $t('ONBOARDING.DESCRIPTION', {
             installationName: globalConfig.installationName,
diff --git a/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue b/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
index 4fa83e029..4eeef92e8 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
@@ -1,6 +1,5 @@
 <script>
-// [TODO] The popout events are needlessly complex and should be simplified
-import { defineAsyncComponent, defineModel, useTemplateRef } from 'vue';
+import { defineAsyncComponent, useTemplateRef } from 'vue';
 import { mapGetters } from 'vuex';
 import { useAlert } from 'dashboard/composables';
 import { useUISettings } from 'dashboard/composables/useUISettings';
@@ -66,7 +65,13 @@ export default {
     WootMessageEditor,
   },
   mixins: [inboxMixin, fileUploadMixin, keyboardEventListenerMixins],
-  emits: ['update:popoutReplyBox', 'togglePopout'],
+  props: {
+    popOutReplyBox: {
+      type: Boolean,
+      default: false,
+    },
+  },
+  emits: ['update:popOutReplyBox'],
   setup() {
     const {
       uiSettings,
@@ -75,16 +80,10 @@ export default {
       fetchSignatureFlagFromUISettings,
     } = useUISettings();
 
-    const popoutReplyBox = defineModel('popoutReplyBox', {
-      type: Boolean,
-      default: false,
-    });
-
     const replyEditor = useTemplateRef('replyEditor');
 
     return {
       uiSettings,
-      popoutReplyBox,
       updateUISettings,
       isEditorHotKeyEnabled,
       fetchSignatureFlagFromUISettings,
@@ -123,7 +122,6 @@ export default {
   },
   computed: {
     ...mapGetters({
-      isRTL: 'accounts/isRTL',
       currentChat: 'getSelectedChat',
       messageSignature: 'getMessageSignature',
       currentUser: 'getCurrentUser',
@@ -316,15 +314,6 @@ export default {
         this.uiSettings;
       return conversationDisplayType !== CONDENSED;
     },
-    emojiDialogClassOnExpandedLayoutAndRTLView() {
-      if (this.isOnExpandedLayout || this.popoutReplyBox) {
-        return 'emoji-dialog--expanded';
-      }
-      if (this.isRTL) {
-        return 'emoji-dialog--rtl';
-      }
-      return '';
-    },
     isMessageEmpty() {
       if (!this.message) {
         return true;
@@ -719,7 +708,7 @@ export default {
 
         this.clearMessage();
         this.hideEmojiPicker();
-        this.$emit('update:popoutReplyBox', false);
+        this.$emit('update:popOutReplyBox', false);
       }
     },
     sendMessageAsMultipleMessages(message) {
@@ -1098,6 +1087,9 @@ export default {
         file => !file?.isRecordedAudio
       );
     },
+    togglePopout() {
+      this.$emit('update:popOutReplyBox', !this.popOutReplyBox);
+    },
   },
 };
 </script>
@@ -1118,9 +1110,9 @@ export default {
       :mode="replyType"
       :is-message-length-reaching-threshold="isMessageLengthReachingThreshold"
       :characters-remaining="charactersRemaining"
-      :popout-reply-box="popoutReplyBox"
+      :popout-reply-box="popOutReplyBox"
       @set-reply-mode="setReplyMode"
-      @toggle-popout="$emit('togglePopout')"
+      @toggle-popout="togglePopout"
     />
     <ArticleSearchPopover
       v-if="showArticleSearchPopover && connectedPortalSlug"
@@ -1144,7 +1136,9 @@ export default {
       <EmojiInput
         v-if="showEmojiPicker"
         v-on-clickaway="hideEmojiPicker"
-        :class="emojiDialogClassOnExpandedLayoutAndRTLView"
+        :class="{
+          'emoji-dialog--expanded': isOnExpandedLayout || popOutReplyBox,
+        }"
         :on-click="addIntoEditor"
       />
       <ReplyEmailHead
@@ -1297,21 +1291,11 @@ export default {
 }
 
 .emoji-dialog {
-  @apply top-[unset] -bottom-10 -left-80 right-[unset];
+  @apply top-[unset] -bottom-10 ltr:-left-80 ltr:right-[unset] rtl:left-[unset] rtl:-right-80;
 
   &::before {
-    transform: rotate(270deg);
-    filter: drop-shadow(0px 4px 4px rgba(0, 0, 0, 0.08));
-    @apply -right-4 bottom-2 rtl:right-0 rtl:-left-4;
-  }
-}
-
-.emoji-dialog--rtl {
-  @apply left-[unset] -right-80;
-
-  &::before {
-    transform: rotate(90deg);
     filter: drop-shadow(0px 4px 4px rgba(0, 0, 0, 0.08));
+    @apply ltr:-right-4 bottom-2 rtl:-left-4 ltr:rotate-[270deg] rtl:rotate-[90deg];
   }
 }
 
@@ -1320,12 +1304,12 @@ export default {
 
   &::before {
     transform: rotate(0deg);
-    @apply left-1 -bottom-2;
+    @apply ltr:left-1 rtl:right-1 -bottom-2;
   }
 }
 
 .normal-editor__canned-box {
-  width: calc(100% - 2 * var(--space-normal));
-  left: var(--space-normal);
+  width: calc(100% - 2 * 1rem);
+  left: 1rem;
 }
 </style>
diff --git a/app/javascript/dashboard/components/widgets/conversation/ShopifyOrderItem.vue b/app/javascript/dashboard/components/widgets/conversation/ShopifyOrderItem.vue
index ed15ff47d..d47b4c7b7 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ShopifyOrderItem.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ShopifyOrderItem.vue
@@ -27,7 +27,7 @@ const getStatusClass = status => {
   const classes = {
     paid: 'bg-n-teal-5 text-n-teal-12',
   };
-  return classes[status] || 'bg-slate-50 text-slate-700';
+  return classes[status] || 'bg-n-solid-3 text-n-slate-12';
 };
 
 const getStatusI18nKey = (type, status = '') => {
@@ -52,11 +52,11 @@ const financialStatus = computed(() => {
 
 const getFulfillmentClass = status => {
   const classes = {
-    fulfilled: 'text-green-600',
-    partial: 'text-yellow-600',
-    unfulfilled: 'text-red-600',
+    fulfilled: 'text-n-teal-9',
+    partial: 'text-n-amber-9',
+    unfulfilled: 'text-n-ruby-9',
   };
-  return classes[status] || 'text-slate-600';
+  return classes[status] || 'text-n-slate-11';
 };
 </script>
 
diff --git a/app/javascript/dashboard/components/widgets/conversation/TagAgents.vue b/app/javascript/dashboard/components/widgets/conversation/TagAgents.vue
index 2e055cae6..b3faa57f8 100644
--- a/app/javascript/dashboard/components/widgets/conversation/TagAgents.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/TagAgents.vue
@@ -1,8 +1,9 @@
 <script setup>
 import Avatar from 'next/avatar/Avatar.vue';
 import { ref, computed, watch, nextTick } from 'vue';
-import { useStoreGetters } from 'dashboard/composables/store';
+import { useStoreGetters, useMapGetter } from 'dashboard/composables/store';
 import { useKeyboardNavigableList } from 'dashboard/composables/useKeyboardNavigableList';
+import { useI18n } from 'vue-i18n';
 
 const props = defineProps({
   searchKey: {
@@ -13,41 +14,89 @@ const props = defineProps({
 
 const emit = defineEmits(['selectAgent']);
 
+const { t } = useI18n();
 const getters = useStoreGetters();
 const agents = computed(() => getters['agents/getVerifiedAgents'].value);
+const teams = useMapGetter('teams/getTeams');
 
 const tagAgentsRef = ref(null);
 const selectedIndex = ref(0);
 
 const items = computed(() => {
-  if (!props.searchKey) {
-    return agents.value;
-  }
-  return agents.value.filter(agent =>
-    agent.name.toLowerCase().includes(props.searchKey.toLowerCase())
+  const search = props.searchKey?.trim().toLowerCase() || '';
+
+  const buildItems = (list, type, infoKey) =>
+    list
+      .map(item => ({
+        ...item,
+        type,
+        displayName: item.name,
+        displayInfo: item[infoKey],
+      }))
+      .filter(item =>
+        search ? item.displayName.toLowerCase().includes(search) : true
+      );
+
+  const categories = [
+    {
+      title: t('CONVERSATION.MENTION.AGENTS'),
+      data: buildItems(agents.value, 'user', 'email'),
+    },
+    {
+      title: t('CONVERSATION.MENTION.TEAMS'),
+      data: buildItems(teams.value, 'team', 'description'),
+    },
+  ];
+
+  return categories.flatMap(({ title, data }) =>
+    data.length
+      ? [
+          { type: 'header', title, id: `${title.toLowerCase()}-header` },
+          ...data,
+        ]
+      : []
   );
 });
 
+const selectableItems = computed(() => {
+  return items.value.filter(item => item.type !== 'header');
+});
+
+const getSelectableIndex = item => {
+  return selectableItems.value.findIndex(
+    selectableItem =>
+      selectableItem.type === item.type && selectableItem.id === item.id
+  );
+};
+
 const adjustScroll = () => {
   nextTick(() => {
     if (tagAgentsRef.value) {
-      tagAgentsRef.value.scrollTop = 50 * selectedIndex.value;
+      const selectedElement = tagAgentsRef.value.querySelector(
+        `#mention-item-${selectedIndex.value}`
+      );
+      if (selectedElement) {
+        selectedElement.scrollIntoView({
+          block: 'nearest',
+          behavior: 'auto',
+        });
+      }
     }
   });
 };
 
 const onSelect = () => {
-  emit('selectAgent', items.value[selectedIndex.value]);
+  emit('selectAgent', selectableItems.value[selectedIndex.value]);
 };
 
 useKeyboardNavigableList({
-  items,
+  items: selectableItems,
   onSelect,
   adjustScroll,
   selectedIndex,
 });
 
-watch(items, newListOfAgents => {
+watch(selectableItems, newListOfAgents => {
   if (newListOfAgents.length < selectedIndex.value + 1) {
     selectedIndex.value = 0;
   }
@@ -69,40 +118,61 @@ const onAgentSelect = index => {
       v-if="items.length"
       ref="tagAgentsRef"
       class="vertical dropdown menu mention--box bg-n-solid-1 p-1 rounded-xl text-sm overflow-auto absolute w-full z-20 shadow-md left-0 leading-[1.2] bottom-full max-h-[12.5rem] border border-solid border-n-strong"
+      role="listbox"
     >
       <li
-        v-for="(agent, index) in items"
-        :id="`mention-item-${index}`"
-        :key="agent.id"
-        :class="{
-          'bg-n-alpha-black2': index === selectedIndex,
-          'last:mb-0': items.length <= 4,
-        }"
-        class="flex items-center px-2 py-1 rounded-md"
-        @click="onAgentSelect(index)"
-        @mouseover="onHover(index)"
+        v-for="item in items"
+        :id="
+          item.type === 'header'
+            ? undefined
+            : `mention-item-${getSelectableIndex(item)}`
+        "
+        :key="`${item.type}-${item.id}`"
       >
-        <div class="mr-2">
-          <Avatar :src="agent.thumbnail" :name="agent.name" rounded-full />
-        </div>
+        <!-- Section Header -->
         <div
-          class="flex-1 max-w-full overflow-hidden whitespace-nowrap text-ellipsis"
+          v-if="item.type === 'header'"
+          class="px-2 py-2 text-xs font-medium tracking-wide capitalize text-n-slate-11"
         >
-          <h5
-            class="mb-0 overflow-hidden text-sm text-n-slate-11 whitespace-nowrap text-ellipsis"
-            :class="{
-              'text-n-slate-12': index === selectedIndex,
-            }"
-          >
-            {{ agent.name }}
-          </h5>
+          {{ item.title }}
+        </div>
+        <!-- Selectable Item -->
+        <div
+          v-else
+          :class="{
+            'bg-n-alpha-black2': getSelectableIndex(item) === selectedIndex,
+          }"
+          class="flex items-center px-2 py-1 rounded-md cursor-pointer"
+          role="option"
+          @click="onAgentSelect(getSelectableIndex(item))"
+          @mouseover="onHover(getSelectableIndex(item))"
+        >
+          <div class="ltr:mr-2 rtl:ml-2">
+            <Avatar
+              :src="item.thumbnail"
+              :name="item.displayName"
+              rounded-full
+            />
+          </div>
           <div
-            class="overflow-hidden text-xs whitespace-nowrap text-ellipsis text-n-slate-10"
-            :class="{
-              'text-n-slate-11': index === selectedIndex,
-            }"
+            class="overflow-hidden flex-1 max-w-full whitespace-nowrap text-ellipsis"
           >
-            {{ agent.email }}
+            <h5
+              class="overflow-hidden mb-0 text-sm capitalize whitespace-nowrap text-n-slate-11 text-ellipsis"
+              :class="{
+                'text-n-slate-12': getSelectableIndex(item) === selectedIndex,
+              }"
+            >
+              {{ item.displayName }}
+            </h5>
+            <div
+              class="overflow-hidden text-xs whitespace-nowrap text-ellipsis text-n-slate-10"
+              :class="{
+                'text-n-slate-11': getSelectableIndex(item) === selectedIndex,
+              }"
+            >
+              {{ item.displayInfo }}
+            </div>
           </div>
         </div>
       </li>
diff --git a/app/javascript/dashboard/components/widgets/conversation/VariableList.vue b/app/javascript/dashboard/components/widgets/conversation/VariableList.vue
index 0bbde1ba5..30e45749b 100644
--- a/app/javascript/dashboard/components/widgets/conversation/VariableList.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/VariableList.vue
@@ -1,6 +1,7 @@
 <script>
 import { mapGetters } from 'vuex';
 import { MESSAGE_VARIABLES } from 'shared/constants/messages';
+import { sanitizeVariableSearchKey } from 'dashboard/helper/commons';
 import MentionBox from '../mentions/MentionBox.vue';
 
 export default {
@@ -16,6 +17,9 @@ export default {
     ...mapGetters({
       customAttributes: 'attributes/getAttributes',
     }),
+    sanitizedSearchKey() {
+      return sanitizeVariableSearchKey(this.searchKey);
+    },
     items() {
       return [
         ...this.standardAttributeVariables,
@@ -25,8 +29,8 @@ export default {
     standardAttributeVariables() {
       return MESSAGE_VARIABLES.filter(variable => {
         return (
-          variable.label.includes(this.searchKey) ||
-          variable.key.includes(this.searchKey)
+          variable.label.includes(this.sanitizedSearchKey) ||
+          variable.key.includes(this.sanitizedSearchKey)
         );
       }).map(variable => ({
         label: variable.key,
@@ -69,6 +73,6 @@ export default {
 
 <style scoped>
 .variable--list-label {
-  font-weight: var(--font-weight-bold);
+  font-weight: 600;
 }
 </style>
diff --git a/app/javascript/dashboard/components/widgets/conversation/bubble/Actions.vue b/app/javascript/dashboard/components/widgets/conversation/bubble/Actions.vue
deleted file mode 100644
index f3ed9ac51..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/bubble/Actions.vue
+++ /dev/null
@@ -1,357 +0,0 @@
-<script>
-import { MESSAGE_TYPE, MESSAGE_STATUS } from 'shared/constants/messages';
-import inboxMixin from 'shared/mixins/inboxMixin';
-import { messageTimestamp } from 'shared/helpers/timeHelper';
-
-export default {
-  mixins: [inboxMixin],
-  props: {
-    sender: {
-      type: Object,
-      default: () => ({}),
-    },
-    createdAt: {
-      type: Number,
-      default: 0,
-    },
-    storySender: {
-      type: String,
-      default: '',
-    },
-    externalError: {
-      type: String,
-      default: '',
-    },
-    storyId: {
-      type: String,
-      default: '',
-    },
-    isEmail: {
-      type: Boolean,
-      default: true,
-    },
-    isPrivate: {
-      type: Boolean,
-      default: true,
-    },
-    isATweet: {
-      type: Boolean,
-      default: true,
-    },
-    messageType: {
-      type: Number,
-      default: 1,
-    },
-    messageStatus: {
-      type: String,
-      default: '',
-    },
-    sourceId: {
-      type: String,
-      default: '',
-    },
-    inboxId: {
-      type: [String, Number],
-      default: 0,
-    },
-  },
-  computed: {
-    inbox() {
-      return this.$store.getters['inboxes/getInbox'](this.inboxId);
-    },
-    isIncoming() {
-      return MESSAGE_TYPE.INCOMING === this.messageType;
-    },
-    isOutgoing() {
-      return MESSAGE_TYPE.OUTGOING === this.messageType;
-    },
-    isTemplate() {
-      return MESSAGE_TYPE.TEMPLATE === this.messageType;
-    },
-    isDelivered() {
-      return MESSAGE_STATUS.DELIVERED === this.messageStatus;
-    },
-    isRead() {
-      return MESSAGE_STATUS.READ === this.messageStatus;
-    },
-    isSent() {
-      return MESSAGE_STATUS.SENT === this.messageStatus;
-    },
-    readableTime() {
-      return messageTimestamp(this.createdAt, 'LLL d, h:mm a');
-    },
-    screenName() {
-      const { additional_attributes: additionalAttributes = {} } =
-        this.sender || {};
-      return additionalAttributes?.screen_name || '';
-    },
-    linkToTweet() {
-      if (!this.sourceId || !this.inbox.name) {
-        return '';
-      }
-      const { screenName, sourceId } = this;
-      return `https://twitter.com/${
-        screenName || this.inbox.name
-      }/status/${sourceId}`;
-    },
-    linkToStory() {
-      if (!this.storyId || !this.storySender) {
-        return '';
-      }
-      const { storySender, storyId } = this;
-      return `https://www.instagram.com/stories/direct/${storySender}_${storyId}`;
-    },
-    showStatusIndicators() {
-      if ((this.isOutgoing || this.isTemplate) && !this.isPrivate) {
-        return true;
-      }
-      return false;
-    },
-    showSentIndicator() {
-      if (!this.showStatusIndicators) {
-        return false;
-      }
-      // Messages will be marked as sent for the Email channel if they have a source ID.
-      if (this.isAnEmailChannel) {
-        return !!this.sourceId;
-      }
-
-      if (
-        this.isAWhatsAppChannel ||
-        this.isATwilioChannel ||
-        this.isAFacebookInbox ||
-        this.isASmsInbox ||
-        this.isATelegramChannel
-      ) {
-        return this.sourceId && this.isSent;
-      }
-      // All messages will be mark as sent for the Line channel, as there is no source ID.
-      if (this.isALineChannel) {
-        return true;
-      }
-
-      return false;
-    },
-    showDeliveredIndicator() {
-      if (!this.showStatusIndicators) {
-        return false;
-      }
-      if (
-        this.isAWhatsAppChannel ||
-        this.isATwilioChannel ||
-        this.isASmsInbox ||
-        this.isAFacebookInbox
-      ) {
-        return this.sourceId && this.isDelivered;
-      }
-      // All messages marked as delivered for the web widget inbox and API inbox once they are sent.
-      if (this.isAWebWidgetInbox || this.isAPIInbox) {
-        return this.isSent;
-      }
-      if (this.isALineChannel) {
-        return this.isDelivered;
-      }
-
-      return false;
-    },
-    showReadIndicator() {
-      if (!this.showStatusIndicators) {
-        return false;
-      }
-      if (
-        this.isAWhatsAppChannel ||
-        this.isATwilioChannel ||
-        this.isAFacebookInbox
-      ) {
-        return this.sourceId && this.isRead;
-      }
-
-      if (this.isAWebWidgetInbox || this.isAPIInbox) {
-        return this.isRead;
-      }
-
-      return false;
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="message-text--metadata">
-    <span
-      class="time"
-      :class="{
-        'has-status-icon':
-          showSentIndicator || showDeliveredIndicator || showReadIndicator,
-      }"
-    >
-      {{ readableTime }}
-    </span>
-    <span v-if="externalError" class="read-indicator-wrap">
-      <fluent-icon
-        v-tooltip.top-start="externalError"
-        icon="error-circle"
-        class="action--icon"
-        size="14"
-      />
-    </span>
-    <span v-if="showReadIndicator" class="read-indicator-wrap">
-      <fluent-icon
-        v-tooltip.top-start="$t('CHAT_LIST.MESSAGE_READ')"
-        icon="checkmark-double"
-        class="action--icon read-tick read-indicator"
-        size="14"
-      />
-    </span>
-    <span v-else-if="showDeliveredIndicator" class="read-indicator-wrap">
-      <fluent-icon
-        v-tooltip.top-start="$t('CHAT_LIST.DELIVERED')"
-        icon="checkmark-double"
-        class="action--icon read-tick"
-        size="14"
-      />
-    </span>
-    <span v-else-if="showSentIndicator" class="read-indicator-wrap">
-      <fluent-icon
-        v-tooltip.top-start="$t('CHAT_LIST.SENT')"
-        icon="checkmark"
-        class="action--icon read-tick"
-        size="14"
-      />
-    </span>
-    <fluent-icon
-      v-if="isEmail"
-      v-tooltip.top-start="$t('CHAT_LIST.RECEIVED_VIA_EMAIL')"
-      icon="mail"
-      class="action--icon"
-      size="16"
-    />
-    <fluent-icon
-      v-if="isPrivate"
-      v-tooltip.top-start="$t('CONVERSATION.VISIBLE_TO_AGENTS')"
-      icon="lock-closed"
-      class="action--icon lock--icon--private"
-      size="16"
-      @mouseenter="isHovered = true"
-      @mouseleave="isHovered = false"
-    />
-    <a
-      v-if="isATweet && (isOutgoing || isIncoming) && linkToTweet"
-      :href="linkToTweet"
-      target="_blank"
-      rel="noopener noreferrer nofollow"
-    >
-      <fluent-icon
-        v-tooltip.top-start="$t('CHAT_LIST.VIEW_TWEET_IN_TWITTER')"
-        icon="open"
-        class="cursor-pointer action--icon"
-        size="16"
-      />
-    </a>
-  </div>
-</template>
-
-<style lang="scss" scoped>
-.right {
-  .message-text--metadata {
-    @apply items-center;
-    .time {
-      @apply text-woot-100 dark:text-woot-100;
-    }
-
-    .action--icon {
-      @apply text-white dark:text-white;
-
-      &.read-tick {
-        @apply text-violet-100 dark:text-violet-100;
-      }
-
-      &.read-indicator {
-        @apply text-green-200 dark:text-green-200;
-      }
-    }
-
-    .lock--icon--private {
-      @apply text-slate-400 dark:text-slate-400;
-    }
-  }
-}
-
-.left {
-  .message-text--metadata {
-    .time {
-      @apply text-slate-400 dark:text-slate-200;
-    }
-  }
-}
-
-.message-text--metadata {
-  @apply items-start flex;
-
-  .time {
-    @apply mr-2 block text-xxs leading-[1.8];
-  }
-
-  .action--icon {
-    @apply mr-2 ml-2 text-slate-900 dark:text-slate-100;
-  }
-
-  a {
-    @apply text-slate-900 dark:text-slate-100;
-  }
-}
-
-.activity-wrap {
-  .message-text--metadata {
-    .time {
-      @apply ml-2 rtl:mr-2 rtl:ml-0 flex text-center text-xxs text-slate-300 dark:text-slate-200;
-    }
-  }
-}
-
-.is-image,
-.is-video {
-  .message-text--metadata {
-    .time {
-      @apply bottom-1 text-white dark:text-slate-50 absolute right-2 whitespace-nowrap;
-
-      &.has-status-icon {
-        @apply right-8 leading-loose;
-      }
-    }
-    .read-tick {
-      @apply absolute bottom-2 right-2;
-    }
-  }
-}
-
-.is-private {
-  .message-text--metadata {
-    @apply items-center;
-
-    .time {
-      @apply text-slate-400 dark:text-slate-400;
-    }
-
-    .icon {
-      @apply text-slate-400 dark:text-slate-400;
-    }
-  }
-
-  &.is-image,
-  &.is-video {
-    .time {
-      position: inherit;
-      @apply pl-2.5;
-    }
-  }
-}
-
-.delivered-icon {
-  @apply ml-4;
-}
-
-.read-indicator-wrap {
-  @apply leading-none flex items-center;
-}
-</style>
diff --git a/app/javascript/dashboard/components/widgets/conversation/bubble/Contact.vue b/app/javascript/dashboard/components/widgets/conversation/bubble/Contact.vue
deleted file mode 100644
index 313a5943d..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/bubble/Contact.vue
+++ /dev/null
@@ -1,123 +0,0 @@
-<script>
-import { useAlert } from 'dashboard/composables';
-import {
-  DuplicateContactException,
-  ExceptionWithMessage,
-} from 'shared/helpers/CustomErrors';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-export default {
-  components: {
-    NextButton,
-  },
-  props: {
-    name: {
-      type: String,
-      default: '',
-    },
-    phoneNumber: {
-      type: String,
-      default: '',
-    },
-  },
-  computed: {
-    formattedPhoneNumber() {
-      return this.phoneNumber.replace(/\s|-|[A-Za-z]/g, '');
-    },
-    rawPhoneNumber() {
-      return this.phoneNumber.replace(/\D/g, '');
-    },
-  },
-  methods: {
-    async addContact() {
-      try {
-        let contact = await this.filterContactByNumber(this.rawPhoneNumber);
-        if (!contact) {
-          contact = await this.$store.dispatch(
-            'contacts/create',
-            this.getContactObject()
-          );
-          useAlert(this.$t('CONTACT_FORM.SUCCESS_MESSAGE'));
-        }
-        this.openContactNewTab(contact.id);
-      } catch (error) {
-        if (error instanceof DuplicateContactException) {
-          if (error.data.includes('phone_number')) {
-            useAlert(this.$t('CONTACT_FORM.FORM.PHONE_NUMBER.DUPLICATE'));
-          }
-        } else if (error instanceof ExceptionWithMessage) {
-          useAlert(error.data);
-        } else {
-          useAlert(this.$t('CONTACT_FORM.ERROR_MESSAGE'));
-        }
-      }
-    },
-    getContactObject() {
-      const contactItem = {
-        name: this.name,
-        phone_number: `+${this.rawPhoneNumber}`,
-      };
-      return contactItem;
-    },
-    async filterContactByNumber(phoneNumber) {
-      const query = {
-        attribute_key: 'phone_number',
-        filter_operator: 'equal_to',
-        values: [phoneNumber],
-        attribute_model: 'standard',
-        custom_attribute_type: '',
-      };
-
-      const queryPayload = { payload: [query] };
-      const contacts = await this.$store.dispatch('contacts/filter', {
-        queryPayload,
-        resetState: false,
-      });
-      return contacts.shift();
-    },
-    openContactNewTab(contactId) {
-      const accountId = window.location.pathname.split('/')[3];
-      const url = `/app/accounts/${accountId}/contacts/${contactId}`;
-      window.open(url, '_blank');
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="contact--group">
-    <fluent-icon icon="call" class="file--icon" size="18" />
-    <div class="meta">
-      <p
-        class="overflow-hidden whitespace-nowrap text-ellipsis margin-bottom-0"
-      >
-        {{ phoneNumber }}
-      </p>
-    </div>
-    <div v-if="formattedPhoneNumber" class="link-wrap">
-      <NextButton
-        ghost
-        xs
-        :label="$t('CONVERSATION.SAVE_CONTACT')"
-        @click.prevent="addContact"
-      />
-    </div>
-  </div>
-</template>
-
-<style lang="scss" scoped>
-.contact--group {
-  align-items: center;
-  display: flex;
-  margin-top: var(--space-smaller);
-
-  .meta {
-    flex: 1;
-    margin-left: var(--space-small);
-  }
-
-  .link-wrap {
-    margin-left: var(--space-small);
-  }
-}
-</style>
diff --git a/app/javascript/dashboard/components/widgets/conversation/bubble/File.vue b/app/javascript/dashboard/components/widgets/conversation/bubble/File.vue
deleted file mode 100644
index 7e7fb4e3c..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/bubble/File.vue
+++ /dev/null
@@ -1,86 +0,0 @@
-<script>
-export default {
-  props: {
-    url: {
-      type: String,
-      required: true,
-    },
-  },
-  computed: {
-    fileName() {
-      if (this.url) {
-        const filename = this.url.substring(this.url.lastIndexOf('/') + 1);
-        return filename || this.$t('CONVERSATION.UNKNOWN_FILE_TYPE');
-      }
-      return this.$t('CONVERSATION.UNKNOWN_FILE_TYPE');
-    },
-  },
-  methods: {
-    openLink() {
-      const win = window.open(this.url, '_blank', 'noopener');
-      if (win) win.focus();
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="file message-text__wrap">
-    <div class="icon-wrap">
-      <fluent-icon icon="document" class="file--icon" size="32" />
-    </div>
-    <div class="meta">
-      <h5 class="attachment-name text-slate-700 dark:text-slate-400">
-        {{ decodeURI(fileName) }}
-      </h5>
-      <a
-        class="download clear link button small"
-        rel="noreferrer noopener nofollow"
-        target="_blank"
-        :href="url"
-      >
-        {{ $t('CONVERSATION.DOWNLOAD') }}
-      </a>
-    </div>
-  </div>
-</template>
-
-<style lang="scss" scoped>
-@import 'dashboard/assets/scss/variables';
-
-.file {
-  display: flex;
-  flex-direction: row;
-  padding: $space-smaller 0;
-  cursor: pointer;
-
-  .icon-wrap {
-    font-size: $font-size-giga;
-    color: $color-white;
-    line-height: 1;
-    margin-left: $space-smaller;
-    margin-right: $space-slab;
-  }
-
-  .attachment-name {
-    margin: 0;
-    color: $color-white;
-    font-weight: $font-weight-bold;
-    word-break: break-word;
-  }
-
-  .button {
-    padding: 0;
-    margin: 0;
-    color: $color-primary-light;
-  }
-
-  .meta {
-    padding-right: $space-two;
-  }
-
-  .time {
-    min-width: $space-larger;
-  }
-}
-</style>
diff --git a/app/javascript/dashboard/components/widgets/conversation/bubble/Image.vue b/app/javascript/dashboard/components/widgets/conversation/bubble/Image.vue
deleted file mode 100644
index 1b2fd4201..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/bubble/Image.vue
+++ /dev/null
@@ -1,34 +0,0 @@
-<script>
-export default {
-  components: {},
-  props: {
-    url: {
-      type: String,
-      required: true,
-    },
-  },
-  emits: ['error'],
-  data() {
-    return {
-      show: false,
-    };
-  },
-  methods: {
-    onClose() {
-      this.show = false;
-    },
-    onClick() {
-      this.show = true;
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="image message-text__wrap">
-    <img :src="url" @click="onClick" @error="$emit('error')" />
-    <woot-modal v-model:show="show" full-width :on-close="onClose">
-      <img :src="url" class="modal-image skip-context-menu" />
-    </woot-modal>
-  </div>
-</template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/bubble/ImageAudioVideo.vue b/app/javascript/dashboard/components/widgets/conversation/bubble/ImageAudioVideo.vue
deleted file mode 100644
index de5e3a3cd..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/bubble/ImageAudioVideo.vue
+++ /dev/null
@@ -1,127 +0,0 @@
-<script>
-import { mapGetters } from 'vuex';
-import { hasPressedCommand } from 'shared/helpers/KeyboardHelpers';
-import GalleryView from '../components/GalleryView.vue';
-import { timeStampAppendedURL } from 'dashboard/helper/URLHelper';
-
-const ALLOWED_FILE_TYPES = {
-  IMAGE: 'image',
-  VIDEO: 'video',
-  AUDIO: 'audio',
-  IG_REEL: 'ig_reel',
-};
-
-export default {
-  components: {
-    GalleryView,
-  },
-  props: {
-    attachment: {
-      type: Object,
-      required: true,
-    },
-  },
-  emits: ['error'],
-  data() {
-    return {
-      show: false,
-      isImageError: false,
-    };
-  },
-  computed: {
-    ...mapGetters({
-      currentChatAttachments: 'getSelectedChatAttachments',
-    }),
-    isImage() {
-      return this.attachment.file_type === ALLOWED_FILE_TYPES.IMAGE;
-    },
-    isVideo() {
-      return (
-        this.attachment.file_type === ALLOWED_FILE_TYPES.VIDEO ||
-        this.attachment.file_type === ALLOWED_FILE_TYPES.IG_REEL
-      );
-    },
-    isAudio() {
-      return this.attachment.file_type === ALLOWED_FILE_TYPES.AUDIO;
-    },
-    timeStampURL() {
-      return timeStampAppendedURL(this.dataUrl);
-    },
-    attachmentTypeClasses() {
-      return {
-        image: this.isImage,
-        video: this.isVideo,
-      };
-    },
-    filteredCurrentChatAttachments() {
-      const attachments = this.currentChatAttachments.filter(attachment =>
-        ['image', 'video', 'audio'].includes(attachment.file_type)
-      );
-      return attachments;
-    },
-    dataUrl() {
-      return this.attachment.data_url;
-    },
-    imageWidth() {
-      return this.attachment.width ? `${this.attachment.width}px` : 'auto';
-    },
-    imageHeight() {
-      return this.attachment.height ? `${this.attachment.height}px` : 'auto';
-    },
-  },
-  watch: {
-    attachment() {
-      this.isImageError = false;
-    },
-  },
-  methods: {
-    onClose() {
-      this.show = false;
-    },
-    onClick(e) {
-      if (hasPressedCommand(e)) {
-        window.open(this.attachment.data_url, '_blank');
-        return;
-      }
-      this.show = true;
-    },
-    onImgError() {
-      this.isImageError = true;
-      this.$emit('error');
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="message-text__wrap" :class="attachmentTypeClasses">
-    <img
-      v-if="isImage && !isImageError"
-      class="bg-woot-200 dark:bg-woot-900"
-      :src="dataUrl"
-      :width="imageWidth"
-      :height="imageHeight"
-      @click="onClick"
-      @error="onImgError"
-    />
-    <video
-      v-if="isVideo"
-      :src="dataUrl"
-      muted
-      playsInline
-      @error="onImgError"
-      @click="onClick"
-    />
-    <audio v-else-if="isAudio" controls class="skip-context-menu mb-0.5">
-      <source :src="timeStampURL" />
-    </audio>
-    <GalleryView
-      v-if="show"
-      v-model:show="show"
-      :attachment="attachment"
-      :all-attachments="filteredCurrentChatAttachments"
-      @error="onImgError"
-      @close="onClose"
-    />
-  </div>
-</template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/bubble/InstagramStory.vue b/app/javascript/dashboard/components/widgets/conversation/bubble/InstagramStory.vue
deleted file mode 100644
index 0ddcfb853..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/bubble/InstagramStory.vue
+++ /dev/null
@@ -1,53 +0,0 @@
-<script>
-import BubbleImage from './Image.vue';
-import BubbleVideo from './Video.vue';
-import InstagramStoryErrorPlaceHolder from './InstagramStoryErrorPlaceHolder.vue';
-
-export default {
-  components: {
-    BubbleImage,
-    BubbleVideo,
-    InstagramStoryErrorPlaceHolder,
-  },
-  props: {
-    storyUrl: {
-      type: String,
-      default: '',
-    },
-  },
-  emits: ['error'],
-  data() {
-    return {
-      hasImgStoryError: false,
-      hasVideoStoryError: false,
-    };
-  },
-  methods: {
-    onImageLoadError() {
-      this.hasImgStoryError = true;
-      this.emitError();
-    },
-    onVideoLoadError() {
-      this.hasVideoStoryError = true;
-      this.emitError();
-    },
-    emitError() {
-      this.$emit('error');
-    },
-  },
-};
-</script>
-
-<template>
-  <BubbleImage
-    v-if="!hasImgStoryError"
-    :url="storyUrl"
-    @error="onImageLoadError"
-  />
-  <BubbleVideo
-    v-else-if="!hasVideoStoryError"
-    :url="storyUrl"
-    @error="onVideoLoadError"
-  />
-  <InstagramStoryErrorPlaceHolder v-else />
-</template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/bubble/InstagramStoryErrorPlaceHolder.vue b/app/javascript/dashboard/components/widgets/conversation/bubble/InstagramStoryErrorPlaceHolder.vue
deleted file mode 100644
index 07781df88..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/bubble/InstagramStoryErrorPlaceHolder.vue
+++ /dev/null
@@ -1,14 +0,0 @@
-<script>
-export default {};
-</script>
-
-<template>
-  <div
-    class="flex items-center justify-center px-8 h-28 w-full bg-slate-100 text-slate-700 dark:bg-slate-500 dark:text-slate-75"
-  >
-    <fluent-icon icon="document-error" size="32" />
-    <p class="mb-0 text-slate-700 dark:text-slate-75">
-      {{ $t('COMPONENTS.FILE_BUBBLE.INSTAGRAM_STORY_UNAVAILABLE') }}
-    </p>
-  </div>
-</template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/bubble/InstagramStoryReply.vue b/app/javascript/dashboard/components/widgets/conversation/bubble/InstagramStoryReply.vue
deleted file mode 100644
index a42f694fd..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/bubble/InstagramStoryReply.vue
+++ /dev/null
@@ -1,36 +0,0 @@
-<script>
-import InstagramStory from './InstagramStory.vue';
-
-export default {
-  components: { InstagramStory },
-  props: {
-    storyUrl: {
-      type: String,
-      default: '',
-    },
-  },
-  data() {
-    return {
-      hasImgStoryError: false,
-      hasVideoStoryError: false,
-    };
-  },
-  methods: {
-    onImageLoadError() {
-      this.hasImgStoryError = true;
-    },
-    onVideoLoadError() {
-      this.hasVideoStoryError = true;
-    },
-  },
-};
-</script>
-
-<template>
-  <blockquote
-    class="my-0 px-2 pb-0 pt-0 border-l-4 border-solid border-slate-75 dark:border-slate-600 text-slate-600 dark:text-slate-200"
-  >
-    <span>{{ $t('CONVERSATION.REPLIED_TO_STORY') }}</span>
-    <InstagramStory :story-url="storyUrl" class="mt-3 rounded-md" />
-  </blockquote>
-</template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/bubble/Integration.vue b/app/javascript/dashboard/components/widgets/conversation/bubble/Integration.vue
deleted file mode 100644
index fd8fb9212..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/bubble/Integration.vue
+++ /dev/null
@@ -1,41 +0,0 @@
-<script>
-import DyteVideoCall from './integrations/Dyte.vue';
-import inboxMixin from 'shared/mixins/inboxMixin';
-
-export default {
-  components: { DyteVideoCall },
-  mixins: [inboxMixin],
-  props: {
-    messageId: {
-      type: [String, Number],
-      default: 0,
-    },
-    contentAttributes: {
-      type: Object,
-      default: () => ({}),
-    },
-    inboxId: {
-      type: [String, Number],
-      default: 0,
-    },
-  },
-  computed: {
-    showDyteIntegration() {
-      const isEnabledOnTheInbox = this.isAPIInbox || this.isAWebWidgetInbox;
-      return isEnabledOnTheInbox && this.contentAttributes.type === 'dyte';
-    },
-    inbox() {
-      return this.$store.getters['inboxes/getInbox'](this.inboxId);
-    },
-  },
-};
-</script>
-
-<!-- eslint-disable-next-line vue/no-root-v-if -->
-<template>
-  <DyteVideoCall
-    v-if="showDyteIntegration"
-    :message-id="messageId"
-    :meeting-data="contentAttributes.data"
-  />
-</template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/bubble/Location.vue b/app/javascript/dashboard/components/widgets/conversation/bubble/Location.vue
deleted file mode 100644
index e72233b88..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/bubble/Location.vue
+++ /dev/null
@@ -1,52 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-
-const props = defineProps({
-  latitude: {
-    type: Number,
-    default: undefined,
-  },
-  longitude: {
-    type: Number,
-    default: undefined,
-  },
-  name: {
-    type: String,
-    default: '',
-  },
-});
-
-const mapUrl = computed(
-  () => `https://maps.google.com/?q=${props.latitude},${props.longitude}`
-);
-</script>
-
-<template>
-  <div
-    class="flex flex-row items-center justify-start gap-1 w-full py-1 px-0 cursor-pointer overflow-hidden"
-  >
-    <fluent-icon
-      icon="location"
-      class="text-slate-600 dark:text-slate-200 leading-none my-0 flex items-center flex-shrink-0"
-      size="32"
-    />
-    <div class="flex flex-col items-start flex-1 min-w-0">
-      <h5
-        class="text-sm text-slate-800 dark:text-slate-100 truncate m-0 w-full"
-        :title="name"
-      >
-        {{ name }}
-      </h5>
-      <div class="flex items-center">
-        <a
-          class="text-woot-600 dark:text-woot-600 text-xs underline"
-          rel="noreferrer noopener nofollow"
-          target="_blank"
-          :href="mapUrl"
-        >
-          {{ $t('COMPONENTS.LOCATION_BUBBLE.SEE_ON_MAP') }}
-        </a>
-      </div>
-    </div>
-  </div>
-</template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/bubble/MailHead.vue b/app/javascript/dashboard/components/widgets/conversation/bubble/MailHead.vue
deleted file mode 100644
index 9e0b8ef0d..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/bubble/MailHead.vue
+++ /dev/null
@@ -1,100 +0,0 @@
-<script>
-export default {
-  props: {
-    emailAttributes: {
-      type: Object,
-      default: () => ({}),
-    },
-    isIncoming: {
-      type: Boolean,
-      default: true,
-    },
-    cc: {
-      type: Array,
-      default: () => [],
-    },
-    bcc: {
-      type: Array,
-      default: () => [],
-    },
-  },
-  computed: {
-    fromMail() {
-      const from = this.emailAttributes.from || [];
-      return from.join(', ');
-    },
-    toMails() {
-      const to = this.emailAttributes.to || [];
-      return to.join(', ');
-    },
-    ccMails() {
-      const cc = this.emailAttributes.cc || this.cc || [];
-      return cc.join(', ');
-    },
-    bccMails() {
-      const bcc = this.emailAttributes.bcc || this.bcc || [];
-      return bcc.join(', ');
-    },
-    subject() {
-      return this.emailAttributes.subject || '';
-    },
-    showHead() {
-      return this.toMails || this.ccMails || this.bccMails || this.fromMail;
-    },
-  },
-};
-</script>
-
-<!-- eslint-disable-next-line vue/no-root-v-if -->
-<template>
-  <div
-    v-if="showHead"
-    class="message__mail-head"
-    :class="{ 'is-incoming': isIncoming }"
-  >
-    <div v-if="fromMail" class="meta-wrap">
-      <span class="message__content--type">{{ $t('EMAIL_HEADER.FROM') }}:</span>
-      <span>{{ fromMail }}</span>
-    </div>
-    <div v-if="toMails" class="meta-wrap">
-      <span class="message__content--type">{{ $t('EMAIL_HEADER.TO') }}:</span>
-      <span>{{ toMails }}</span>
-    </div>
-    <div v-if="ccMails" class="meta-wrap">
-      <span class="message__content--type">{{ $t('EMAIL_HEADER.CC') }}:</span>
-      <span>{{ ccMails }}</span>
-    </div>
-    <div v-if="bccMails" class="meta-wrap">
-      <span class="message__content--type">{{ $t('EMAIL_HEADER.BCC') }}:</span>
-      <span>{{ bccMails }}</span>
-    </div>
-    <div v-if="subject" class="meta-wrap">
-      <span class="message__content--type">
-        {{ $t('EMAIL_HEADER.SUBJECT') }}:
-      </span>
-      <span>{{ subject }}</span>
-    </div>
-  </div>
-</template>
-
-<style lang="scss" scoped>
-.message__mail-head {
-  padding-bottom: var(--space-small);
-  margin-bottom: var(--space-small);
-  border-bottom: 1px solid var(--w-300);
-
-  &.is-incoming {
-    border-bottom: 1px solid var(--color-border-light);
-  }
-}
-
-.meta-wrap {
-  .message__content--type {
-    font-weight: var(--font-weight-bold);
-    font-size: var(--font-size-mini);
-  }
-  span {
-    font-size: var(--font-size-mini);
-  }
-}
-</style>
diff --git a/app/javascript/dashboard/components/widgets/conversation/bubble/ReplyTo.vue b/app/javascript/dashboard/components/widgets/conversation/bubble/ReplyTo.vue
deleted file mode 100644
index e11f1a17e..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/bubble/ReplyTo.vue
+++ /dev/null
@@ -1,57 +0,0 @@
-<script>
-import MessagePreview from 'dashboard/components/widgets/conversation/MessagePreview.vue';
-import { MESSAGE_TYPE } from 'shared/constants/messages';
-import { BUS_EVENTS } from 'shared/constants/busEvents';
-import { emitter } from 'shared/helpers/mitt';
-
-export default {
-  name: 'ReplyTo',
-  components: {
-    MessagePreview,
-  },
-  props: {
-    message: {
-      type: Object,
-      required: true,
-    },
-    messageType: {
-      type: Number,
-      required: true,
-    },
-    parentHasAttachments: {
-      type: Boolean,
-      required: true,
-    },
-  },
-  data() {
-    return { MESSAGE_TYPE };
-  },
-  methods: {
-    scrollToMessage() {
-      emitter.emit(BUS_EVENTS.SCROLL_TO_MESSAGE, {
-        messageId: this.message.id,
-      });
-    },
-  },
-};
-</script>
-
-<template>
-  <div
-    class="px-2 py-1.5 rounded-sm min-w-[10rem] mb-2"
-    :class="{
-      'bg-slate-50 dark:bg-slate-600 dark:text-slate-50':
-        messageType === MESSAGE_TYPE.INCOMING,
-      'bg-woot-600 text-woot-50': messageType === MESSAGE_TYPE.OUTGOING,
-      '-mx-2': !parentHasAttachments,
-    }"
-    @click="scrollToMessage"
-  >
-    <MessagePreview
-      class="cursor-pointer"
-      :message="message"
-      :show-message-type="false"
-      :default-empty-message="$t('CONVERSATION.REPLY_MESSAGE_NOT_FOUND')"
-    />
-  </div>
-</template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/bubble/Text.vue b/app/javascript/dashboard/components/widgets/conversation/bubble/Text.vue
deleted file mode 100644
index 6500cbc35..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/bubble/Text.vue
+++ /dev/null
@@ -1,162 +0,0 @@
-<script>
-import { Letter } from 'vue-letter';
-import GalleryView from '../components/GalleryView.vue';
-
-export default {
-  components: { Letter, GalleryView },
-  props: {
-    message: {
-      type: String,
-      default: '',
-    },
-    isEmail: {
-      type: Boolean,
-      default: true,
-    },
-    displayQuotedButton: {
-      type: Boolean,
-      default: false,
-    },
-  },
-  data() {
-    return {
-      showQuotedContent: false,
-      showGalleryViewer: false,
-      attachment: {},
-      availableAttachments: [],
-    };
-  },
-  computed: {
-    isQuotedContentPresent() {
-      if (!this.isEmail) {
-        return this.message.includes('<blockquote');
-      }
-      return this.showQuotedContent;
-    },
-    showQuoteToggle() {
-      if (!this.isEmail) {
-        return false;
-      }
-      return this.displayQuotedButton;
-    },
-  },
-  methods: {
-    toggleQuotedContent() {
-      this.showQuotedContent = !this.showQuotedContent;
-    },
-    handleClickOnContent(event) {
-      // if event target is IMG and not close in A tag
-      // then open image preview
-      const isImageElement = event.target.tagName === 'IMG';
-      const isWrappedInLink = event.target.closest('A');
-
-      if (isImageElement && !isWrappedInLink) {
-        this.openImagePreview(event.target.src);
-      }
-    },
-    openImagePreview(src) {
-      this.showGalleryViewer = true;
-      this.attachment = {
-        file_type: 'image',
-        data_url: src,
-        message_id: Math.floor(Math.random() * 100),
-      };
-      this.availableAttachments = [{ ...this.attachment }];
-    },
-    onClose() {
-      this.showGalleryViewer = false;
-      this.resetAttachmentData();
-    },
-    resetAttachmentData() {
-      this.attachment = {};
-      this.availableAttachments = [];
-    },
-  },
-};
-</script>
-
-<template>
-  <div
-    class="message-text__wrap"
-    :class="{
-      'show--quoted': isQuotedContentPresent,
-      'hide--quoted': !isQuotedContentPresent,
-    }"
-  >
-    <div v-if="!isEmail" v-dompurify-html="message" class="text-content" />
-    <div v-else @click="handleClickOnContent">
-      <Letter
-        class="text-content bg-white dark:bg-white text-slate-900 dark:text-slate-900 p-2 rounded-[4px]"
-        :html="message"
-      />
-    </div>
-    <button
-      v-if="showQuoteToggle"
-      class="py-1 text-xs cursor-pointer text-slate-300 dark:text-slate-300"
-      @click="toggleQuotedContent"
-    >
-      <span v-if="showQuotedContent" class="flex items-center gap-0.5">
-        <fluent-icon icon="chevron-up" size="16" />
-        {{ $t('CHAT_LIST.HIDE_QUOTED_TEXT') }}
-      </span>
-      <span v-else class="flex items-center gap-0.5">
-        <fluent-icon icon="chevron-down" size="16" />
-        {{ $t('CHAT_LIST.SHOW_QUOTED_TEXT') }}
-      </span>
-    </button>
-    <GalleryView
-      v-if="showGalleryViewer"
-      v-model:show="showGalleryViewer"
-      :attachment="attachment"
-      :all-attachments="availableAttachments"
-      @error="onClose"
-      @close="onClose"
-    />
-  </div>
-</template>
-
-<style lang="scss">
-.text-content {
-  overflow: auto;
-
-  ul,
-  ol {
-    padding-left: var(--space-two);
-  }
-
-  table {
-    margin: 0;
-    border: 0;
-
-    td {
-      margin: 0;
-      border: 0;
-    }
-
-    tr {
-      border-bottom: 0 !important;
-    }
-  }
-
-  h1,
-  h2,
-  h3,
-  h4,
-  h5,
-  h6 {
-    font-size: var(--font-size-normal);
-  }
-}
-
-.show--quoted {
-  blockquote {
-    @apply block;
-  }
-}
-
-.hide--quoted {
-  blockquote {
-    @apply hidden;
-  }
-}
-</style>
diff --git a/app/javascript/dashboard/components/widgets/conversation/bubble/Video.vue b/app/javascript/dashboard/components/widgets/conversation/bubble/Video.vue
deleted file mode 100644
index cdfe90f5a..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/bubble/Video.vue
+++ /dev/null
@@ -1,43 +0,0 @@
-<script>
-export default {
-  props: {
-    url: {
-      type: String,
-      required: true,
-    },
-  },
-  emits: ['error'],
-  data() {
-    return {
-      show: false,
-    };
-  },
-  mounted() {
-    this.$refs.videoElement.onerror = () => {
-      this.$emit('error');
-    };
-  },
-  methods: {
-    onClose() {
-      this.show = false;
-    },
-    onClick() {
-      this.show = true;
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="video message-text__wrap">
-    <video ref="videoElement" :src="url" muted playsInline @click="onClick" />
-    <woot-modal v-model:show="show" :on-close="onClose">
-      <video
-        :src="url"
-        controls
-        playsInline
-        class="modal-video skip-context-menu mx-auto"
-      />
-    </woot-modal>
-  </div>
-</template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/bubble/integrations/Dyte.vue b/app/javascript/dashboard/components/widgets/conversation/bubble/integrations/Dyte.vue
deleted file mode 100644
index 0b41d00f0..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/bubble/integrations/Dyte.vue
+++ /dev/null
@@ -1,98 +0,0 @@
-<script>
-import DyteAPI from 'dashboard/api/integrations/dyte';
-import { buildDyteURL } from 'shared/helpers/IntegrationHelper';
-import { useAlert } from 'dashboard/composables';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-export default {
-  components: {
-    NextButton,
-  },
-  props: {
-    messageId: {
-      type: Number,
-      required: true,
-    },
-  },
-  data() {
-    return { isLoading: false, dyteAuthToken: '', isSDKMounted: false };
-  },
-  computed: {
-    meetingLink() {
-      return buildDyteURL(this.dyteAuthToken);
-    },
-  },
-  methods: {
-    async joinTheCall() {
-      this.isLoading = true;
-      try {
-        const { data: { token } = {} } = await DyteAPI.addParticipantToMeeting(
-          this.messageId
-        );
-        this.dyteAuthToken = token;
-      } catch (err) {
-        useAlert(this.$t('INTEGRATION_SETTINGS.DYTE.JOIN_ERROR'));
-      } finally {
-        this.isLoading = false;
-      }
-    },
-    leaveTheRoom() {
-      this.dyteAuthToken = '';
-    },
-  },
-};
-</script>
-
-<template>
-  <div>
-    <NextButton
-      blue
-      sm
-      icon="i-lucide-video"
-      :label="$t('INTEGRATION_SETTINGS.DYTE.CLICK_HERE_TO_JOIN')"
-      :is-loading="isLoading"
-      @click="joinTheCall"
-    />
-    <div v-if="dyteAuthToken" class="video-call--container">
-      <iframe
-        :src="meetingLink"
-        allow="camera;microphone;fullscreen;display-capture;picture-in-picture;clipboard-write;"
-      />
-      <NextButton
-        sm
-        class="mt-2"
-        :label="$t('INTEGRATION_SETTINGS.DYTE.LEAVE_THE_ROOM')"
-        @click="leaveTheRoom"
-      />
-    </div>
-  </div>
-</template>
-
-<style lang="scss">
-.join-call-button {
-  margin: var(--space-small) 0;
-}
-
-.video-call--container {
-  position: fixed;
-  bottom: 0;
-  right: 0;
-  width: 100%;
-  height: 100%;
-  z-index: var(--z-index-high);
-  padding: var(--space-smaller);
-  background: var(--b-800);
-
-  iframe {
-    width: 100%;
-    height: 100%;
-    border: 0;
-  }
-
-  button {
-    position: absolute;
-    top: var(--space-smaller);
-    right: 10rem;
-  }
-}
-</style>
diff --git a/app/javascript/dashboard/components/widgets/conversation/contextMenu/agentLoadingPlaceholder.vue b/app/javascript/dashboard/components/widgets/conversation/contextMenu/agentLoadingPlaceholder.vue
index f62117f96..e21ae1438 100644
--- a/app/javascript/dashboard/components/widgets/conversation/contextMenu/agentLoadingPlaceholder.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/contextMenu/agentLoadingPlaceholder.vue
@@ -21,11 +21,11 @@ export default {
   align-items: center;
   flex-direction: column;
   justify-content: center;
-  padding: var(--space-normal) 0;
-  min-width: calc(var(--space-mega) * 2);
+  padding: 1rem 0;
+  min-width: calc(6.25rem * 2);
 
   p {
-    margin: var(--space-small) 0 0 0;
+    margin: 0.5rem 0 0 0;
   }
 }
 </style>
diff --git a/app/javascript/dashboard/components/widgets/conversation/contextMenu/menuItem.vue b/app/javascript/dashboard/components/widgets/conversation/contextMenu/menuItem.vue
index 2b58e9389..4c24d9405 100644
--- a/app/javascript/dashboard/components/widgets/conversation/contextMenu/menuItem.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/contextMenu/menuItem.vue
@@ -18,10 +18,7 @@ export default {
 </script>
 
 <template>
-  <div
-    class="menu text-slate-800 dark:text-slate-100 min-h-7 min-w-0"
-    role="button"
-  >
+  <div class="menu text-n-slate-12 min-h-7 min-w-0" role="button">
     <fluent-icon
       v-if="variant === 'icon' && option.icon"
       :icon="option.icon"
@@ -49,7 +46,7 @@ export default {
 
 <style scoped lang="scss">
 .menu {
-  width: calc(var(--space-mega) * 2);
+  width: calc(6.25rem * 2);
   @apply flex items-center flex-nowrap p-1 rounded-md overflow-hidden cursor-pointer;
 
   .menu-label {
@@ -57,7 +54,7 @@ export default {
   }
 
   &:hover {
-    @apply bg-n-brand text-white dark:text-slate-50;
+    @apply bg-n-brand text-white;
   }
 }
 
diff --git a/app/javascript/dashboard/components/widgets/conversation/contextMenu/menuItemWithSubmenu.vue b/app/javascript/dashboard/components/widgets/conversation/contextMenu/menuItemWithSubmenu.vue
index a601c92d3..32fc71890 100644
--- a/app/javascript/dashboard/components/widgets/conversation/contextMenu/menuItemWithSubmenu.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/contextMenu/menuItemWithSubmenu.vue
@@ -40,7 +40,7 @@ const submenuPosition = computed(() => [
 <template>
   <div
     ref="menuRef"
-    class="text-slate-800 dark:text-slate-100 menu-with-submenu min-width-calc w-full p-1 flex items-center h-7 rounded-md relative bg-n-alpha-3/50 backdrop-blur-[100px] justify-between hover:bg-n-brand/10 cursor-pointer dark:hover:bg-n-solid-3"
+    class="text-n-slate-12 menu-with-submenu min-width-calc w-full p-1 flex items-center h-7 rounded-md relative bg-n-alpha-3/50 backdrop-blur-[100px] justify-between hover:bg-n-brand/10 cursor-pointer dark:hover:bg-n-solid-3"
     :class="!subMenuAvailable ? 'opacity-50 cursor-not-allowed' : ''"
   >
     <div class="flex items-center h-4">
diff --git a/app/javascript/dashboard/components/widgets/conversation/conversation/LabelSuggestion.vue b/app/javascript/dashboard/components/widgets/conversation/conversation/LabelSuggestion.vue
index aafd59f3e..6b4397ff9 100644
--- a/app/javascript/dashboard/components/widgets/conversation/conversation/LabelSuggestion.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/conversation/LabelSuggestion.vue
@@ -154,7 +154,7 @@ export default {
 <template>
   <li
     v-if="shouldShowSuggestions"
-    class="label-suggestion right"
+    class="label-suggestion right list-none"
     @mouseover="isHovered = true"
     @mouseleave="isHovered = false"
   >
@@ -180,9 +180,7 @@ export default {
             <woot-label
               variant="dashed"
               v-bind="label"
-              :bg-color="
-                selectedLabels.includes(label.title) ? 'var(--w-100)' : ''
-              "
+              :bg-color="selectedLabels.includes(label.title) ? '#2781F6' : ''"
             />
           </button>
           <NextButton
@@ -253,17 +251,14 @@ export default {
 .label-suggestion {
   flex-direction: row;
   justify-content: flex-end;
-  margin-top: var(--space-normal);
+  margin-top: 1rem;
 
   .label-suggestion--container {
     max-width: 300px;
   }
 
   .label-suggestion--options {
-    text-align: right;
-    display: flex;
-    align-items: center;
-    gap: var(--space-micro);
+    @apply gap-0.5 text-end flex items-center;
 
     button.label-suggestion--option {
       .label {
@@ -274,14 +269,12 @@ export default {
   }
 
   .chatwoot-ai-icon {
-    height: var(--font-size-mini);
-    width: var(--font-size-mini);
+    height: 0.75rem;
+    width: 0.75rem;
   }
 
   .label-suggestion--title {
-    color: var(--b-600);
-    margin-top: var(--space-micro);
-    font-size: var(--font-size-micro);
+    @apply text-n-slate-11 mt-0.5 text-xxs;
   }
 }
 </style>
diff --git a/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/AgentSelector.vue b/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/AgentSelector.vue
index 22443d118..f4f38cbb1 100644
--- a/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/AgentSelector.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/AgentSelector.vue
@@ -129,7 +129,7 @@ export default {
                 :username="agent.name"
                 size="22px"
               />
-              <span class="my-0 text-slate-800 dark:text-slate-75">
+              <span class="my-0 text-n-slate-12">
                 {{ agent.name }}
               </span>
             </div>
@@ -181,7 +181,7 @@ export default {
 
 <style scoped lang="scss">
 .bulk-action__agents {
-  @apply max-w-[75%] absolute right-2 top-12 origin-top-right w-auto z-20 min-w-[15rem] bg-n-alpha-3 backdrop-blur-[100px] border-n-weak rounded-lg border border-solid shadow-md;
+  @apply max-w-[75%] absolute ltr:right-2 rtl:left-2 top-12 origin-top-right w-auto z-20 min-w-[15rem] bg-n-alpha-3 backdrop-blur-[100px] border-n-weak rounded-lg border border-solid shadow-md;
   .header {
     @apply p-2.5;
 
@@ -198,7 +198,7 @@ export default {
     .agent-list-search {
       @apply py-0 px-2.5 bg-n-alpha-black2 border border-solid border-n-strong rounded-md;
       .search-icon {
-        @apply text-slate-400 dark:text-slate-200;
+        @apply text-n-slate-10;
       }
 
       .agent--search_input {
@@ -207,8 +207,7 @@ export default {
     }
   }
   .triangle {
-    right: var(--triangle-position);
-    @apply block z-10 absolute -top-3 text-left;
+    @apply block z-10 absolute -top-3 text-left ltr:right-[--triangle-position] rtl:left-[--triangle-position];
 
     svg path {
       @apply fill-n-alpha-3 backdrop-blur-[100px]  stroke-n-weak;
@@ -248,6 +247,6 @@ ul {
 }
 
 .agent__list-loading {
-  @apply m-2.5 rounded-md bg-slate-25 dark:bg-slate-900 flex items-center justify-center flex-col p-5 h-[calc(95%-6.25rem)];
+  @apply m-2.5 rounded-md dark:bg-n-solid-3 bg-n-slate-2 flex items-center justify-center flex-col p-5 h-[calc(95%-6.25rem)];
 }
 </style>
diff --git a/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/Index.vue b/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/Index.vue
index 0cc9a50ba..e36e94ac6 100644
--- a/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/Index.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/Index.vue
@@ -262,15 +262,6 @@ export default {
 </template>
 
 <style scoped lang="scss">
-// For RTL direction view
-.app-rtl--wrapper {
-  .bulk-action__actions {
-    ::v-deep .button--only-icon:last-child {
-      margin-right: var(--space-smaller);
-    }
-  }
-}
-
 .bulk-action__container {
   @apply p-4 relative border-b border-solid border-n-strong dark:border-n-weak;
 }
@@ -288,7 +279,7 @@ export default {
 }
 
 .bulk-action__alert {
-  @apply bg-yellow-50 text-yellow-700 rounded text-xs mt-2 py-1 px-2 border border-solid border-yellow-300 dark:border-yellow-300/10 dark:bg-yellow-200/20 dark:text-yellow-400;
+  @apply bg-n-amber-3 text-n-amber-12 rounded text-xs mt-2 py-1 px-2 border border-solid border-n-amber-5;
 }
 
 .popover-animation-enter-active,
diff --git a/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/LabelActions.vue b/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/LabelActions.vue
index 78b93f0de..9bb8f0ccf 100644
--- a/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/LabelActions.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/LabelActions.vue
@@ -130,7 +130,7 @@ export default {
   @apply bg-n-alpha-black2 py-0 px-2.5 border border-solid border-n-strong rounded-md;
 
   .search-icon {
-    @apply text-slate-400 dark:text-slate-200;
+    @apply text-n-slate-10;
   }
 
   .label--search_input {
@@ -139,7 +139,7 @@ export default {
 }
 
 .labels-container {
-  @apply absolute right-2 top-12 origin-top-right w-auto z-20 max-w-[15rem] min-w-[15rem] bg-n-alpha-3 backdrop-blur-[100px] border-n-weak rounded-lg border border-solid shadow-md;
+  @apply absolute ltr:right-2 rtl:left-2 top-12 origin-top-right w-auto z-20 max-w-[15rem] min-w-[15rem] bg-n-alpha-3 backdrop-blur-[100px] border-n-weak rounded-lg border border-solid shadow-md;
 
   .header {
     @apply p-2.5;
@@ -158,8 +158,7 @@ export default {
   }
 
   .triangle {
-    right: var(--triangle-position);
-    @apply block z-10 absolute text-left -top-3;
+    @apply block z-10 absolute text-left -top-3 ltr:right-[--triangle-position] rtl:left-[--triangle-position];
 
     svg path {
       @apply fill-n-alpha-3 backdrop-blur-[100px]  stroke-n-weak;
@@ -182,7 +181,7 @@ ul {
     @apply items-center rounded-md cursor-pointer flex py-1 px-2.5 hover:bg-n-slate-3 dark:hover:bg-n-solid-3;
 
     &.label-selected {
-      @apply bg-slate-50 dark:bg-slate-900;
+      @apply bg-n-slate-2;
     }
 
     span {
@@ -190,7 +189,7 @@ ul {
     }
 
     .label-checkbox {
-      @apply my-0 mr-2.5 ml-0;
+      @apply my-0 ltr:mr-2.5 rtl:ml-2.5;
     }
 
     .label-title {
@@ -198,7 +197,7 @@ ul {
     }
 
     .label-pill {
-      @apply bg-slate-50 rounded-md h-3 w-3 flex-shrink-0 border border-solid border-n-weak;
+      @apply rounded-md h-3 w-3 flex-shrink-0 border border-solid border-n-weak;
     }
   }
 }
@@ -206,12 +205,4 @@ ul {
 .search-container {
   @apply bg-n-alpha-3 backdrop-blur-[100px] py-0 px-2.5 sticky top-0 z-20;
 }
-
-.actions-container {
-  @apply bg-white dark:bg-slate-900 bottom-0 p-2 sticky z-20;
-
-  button {
-    @apply w-full;
-  }
-}
 </style>
diff --git a/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/TeamActions.vue b/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/TeamActions.vue
index fae209692..2bb6bd893 100644
--- a/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/TeamActions.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/TeamActions.vue
@@ -66,9 +66,7 @@ export default {
           <template v-if="filteredTeams.length">
             <li v-for="team in filteredTeams" :key="team.id">
               <div class="team__list-item" @click="assignTeam(team)">
-                <span
-                  class="my-0 ltr:ml-2 rtl:mr-2 text-slate-800 dark:text-slate-75"
-                >
+                <span class="my-0 ltr:ml-2 rtl:mr-2 text-n-slate-12">
                   {{ team.name }}
                 </span>
               </div>
@@ -76,9 +74,7 @@ export default {
           </template>
           <li v-else>
             <div class="team__list-item">
-              <span
-                class="my-0 ltr:ml-2 rtl:mr-2 text-slate-800 dark:text-slate-75"
-              >
+              <span class="my-0 ltr:ml-2 rtl:mr-2 text-n-slate-12">
                 {{ $t('BULK_ACTION.TEAMS.NO_TEAMS_AVAILABLE') }}
               </span>
             </div>
@@ -91,7 +87,7 @@ export default {
 
 <style scoped lang="scss">
 .bulk-action__teams {
-  @apply max-w-[75%] absolute right-2 top-12 origin-top-right w-auto z-20 min-w-[15rem] bg-n-alpha-3 backdrop-blur-[100px] border-n-weak rounded-lg border border-solid shadow-md;
+  @apply max-w-[75%] absolute ltr:right-2 rtl:left-2 top-12 origin-top-right w-auto z-20 min-w-[15rem] bg-n-alpha-3 backdrop-blur-[100px] border-n-weak rounded-lg border border-solid shadow-md;
   .header {
     @apply p-2.5;
 
@@ -108,7 +104,7 @@ export default {
     .agent-list-search {
       @apply py-0 px-2.5 bg-n-alpha-black2 border border-solid border-n-strong rounded-md;
       .search-icon {
-        @apply text-slate-400 dark:text-slate-200;
+        @apply text-n-slate-10;
       }
 
       .agent--search_input {
@@ -117,8 +113,7 @@ export default {
     }
   }
   .triangle {
-    right: var(--triangle-position);
-    @apply block z-10 absolute text-left -top-3;
+    @apply block z-10 absolute text-left -top-3 ltr:right-[--triangle-position] rtl:left-[--triangle-position];
 
     svg path {
       @apply fill-n-alpha-3 backdrop-blur-[100px]  stroke-n-weak;
diff --git a/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/UpdateActions.vue b/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/UpdateActions.vue
index fe40b048d..e3280c5af 100644
--- a/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/UpdateActions.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/UpdateActions.vue
@@ -68,7 +68,7 @@ const actionLabel = key => {
 <template>
   <div
     v-on-clickaway="onClose"
-    class="absolute z-20 w-auto origin-top-right border border-solid rounded-lg shadow-md right-2 top-12 bg-n-alpha-3 backdrop-blur-[100px] border-n-weak"
+    class="absolute z-20 w-auto origin-top-right border border-solid rounded-lg shadow-md ltr:right-2 rtl:left-2 top-12 bg-n-alpha-3 backdrop-blur-[100px] border-n-weak"
   >
     <div
       class="right-[var(--triangle-position)] block z-10 absolute text-left -top-3"
@@ -83,7 +83,7 @@ const actionLabel = key => {
       </svg>
     </div>
     <div class="p-2.5 flex gap-1 items-center justify-between">
-      <span class="text-sm font-medium text-slate-600 dark:text-slate-100">
+      <span class="text-sm font-medium text-n-slate-12">
         {{ $t('BULK_ACTION.UPDATE.CHANGE_STATUS') }}
       </span>
       <Button ghost xs slate icon="i-lucide-x" @click="onClose" />
@@ -96,7 +96,7 @@ const actionLabel = key => {
               ghost
               sm
               slate
-              class="!w-full ltr:!justify-start rtl:!justify-end"
+              class="!w-full !justify-start"
               :icon="action.icon"
               :label="actionLabel(action.key)"
               @click="updateConversations(action.key)"
diff --git a/app/javascript/dashboard/components/widgets/conversation/conversationCardComponents/CardLabels.vue b/app/javascript/dashboard/components/widgets/conversation/conversationCardComponents/CardLabels.vue
index 65260444e..c07c73010 100644
--- a/app/javascript/dashboard/components/widgets/conversation/conversationCardComponents/CardLabels.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/conversationCardComponents/CardLabels.vue
@@ -86,7 +86,7 @@ const onShowLabels = e => {
             ? $t('CONVERSATION.CARD.HIDE_LABELS')
             : $t('CONVERSATION.CARD.SHOW_LABELS')
         "
-        class="h-5 py-0 px-1 flex-shrink-0 mr-6 ml-0 rtl:ml-6 rtl:mr-0 rtl:rotate-180 text-slate-700 dark:text-slate-200 border-n-strong dark:border-n-strong"
+        class="h-5 py-0 px-1 flex-shrink-0 mr-6 ml-0 rtl:ml-6 rtl:mr-0 rtl:rotate-180 text-n-slate-11 border-n-strong dark:border-n-strong"
         @click="onShowLabels"
       >
         <fluent-icon
diff --git a/app/javascript/dashboard/components/widgets/conversation/helpers/botMessageContentHelper.js b/app/javascript/dashboard/components/widgets/conversation/helpers/botMessageContentHelper.js
deleted file mode 100644
index 2f4521f72..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/helpers/botMessageContentHelper.js
+++ /dev/null
@@ -1,87 +0,0 @@
-import { CSAT_RATINGS } from '../../../../../shared/constants/messages';
-
-const generateInputSelectContent = contentAttributes => {
-  const { submitted_values: submittedValues = [] } = contentAttributes;
-  const [selectedOption] = submittedValues;
-
-  if (selectedOption && selectedOption.title) {
-    return `<strong>${selectedOption.title}</strong>`;
-  }
-  return '';
-};
-
-const generateInputEmailContent = contentAttributes => {
-  const { submitted_email: submittedEmail = '' } = contentAttributes;
-  if (submittedEmail) {
-    return `<strong>${submittedEmail}</strong>`;
-  }
-  return '';
-};
-
-const generateFormContent = (contentAttributes, { noResponseText }) => {
-  const { items, submitted_values: submittedValues = [] } = contentAttributes;
-  if (submittedValues.length) {
-    const submittedObject = submittedValues.reduce((acc, keyValuePair) => {
-      acc[keyValuePair.name] = keyValuePair.value;
-      return acc;
-    }, {});
-    let formMessageContent = '';
-    items.forEach(item => {
-      formMessageContent += `<div>${item.label}</div>`;
-      const response = submittedObject[item.name] || noResponseText;
-      formMessageContent += `<strong>${response}</strong><br/><br/>`;
-    });
-    return formMessageContent;
-  }
-  return '';
-};
-
-const generateCSATContent = (
-  contentAttributes,
-  { ratingTitle, feedbackTitle }
-) => {
-  const {
-    submitted_values: { csat_survey_response: surveyResponse = {} } = {},
-  } = contentAttributes;
-  const { rating, feedback_message } = surveyResponse || {};
-
-  let messageContent = '';
-  if (rating) {
-    const [ratingObject = {}] = CSAT_RATINGS.filter(
-      csatRating => csatRating.value === rating
-    );
-    messageContent += `<div><strong>${ratingTitle}</strong></div>`;
-    messageContent += `<p>${ratingObject.emoji}</p>`;
-  }
-  if (feedback_message) {
-    messageContent += `<div><strong>${feedbackTitle}</strong></div>`;
-    messageContent += `<p>${feedback_message}</p>`;
-  }
-  return messageContent;
-};
-
-export const generateBotMessageContent = (
-  contentType,
-  contentAttributes,
-  {
-    noResponseText = 'No response',
-    csat: { ratingTitle = 'Rating', feedbackTitle = 'Feedback' } = {},
-  } = {}
-) => {
-  const contentTypeMethods = {
-    input_select: generateInputSelectContent,
-    input_email: generateInputEmailContent,
-    form: generateFormContent,
-    input_csat: generateCSATContent,
-  };
-
-  const contentTypeMethod = contentTypeMethods[contentType];
-  if (contentTypeMethod && typeof contentTypeMethod === 'function') {
-    return contentTypeMethod(contentAttributes, {
-      noResponseText,
-      ratingTitle,
-      feedbackTitle,
-    });
-  }
-  return '';
-};
diff --git a/app/javascript/dashboard/components/widgets/conversation/helpers/specs/botMessageContentHelper.spec.js b/app/javascript/dashboard/components/widgets/conversation/helpers/specs/botMessageContentHelper.spec.js
deleted file mode 100644
index a0901aa1a..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/helpers/specs/botMessageContentHelper.spec.js
+++ /dev/null
@@ -1,66 +0,0 @@
-import { generateBotMessageContent } from '../botMessageContentHelper';
-
-describe('#generateBotMessageContent', () => {
-  it('return correct input_select content', () => {
-    expect(
-      generateBotMessageContent('input_select', {
-        submitted_values: [{ value: 'salad', title: 'Salad' }],
-      })
-    ).toEqual('<strong>Salad</strong>');
-  });
-
-  it('return correct input_email content', () => {
-    expect(
-      generateBotMessageContent('input_email', {
-        submitted_email: 'hello@chatwoot.com',
-      })
-    ).toEqual('<strong>hello@chatwoot.com</strong>');
-  });
-
-  it('return correct input_csat content', () => {
-    expect(
-      generateBotMessageContent('input_csat', {
-        submitted_values: {
-          csat_survey_response: {
-            rating: 5,
-            feedback_message: 'Great Service',
-          },
-        },
-      })
-    ).toEqual(
-      '<div><strong>Rating</strong></div><p>😍</p><div><strong>Feedback</strong></div><p>Great Service</p>'
-    );
-
-    expect(
-      generateBotMessageContent(
-        'input_csat',
-        {
-          submitted_values: {
-            csat_survey_response: { rating: 1, feedback_message: '' },
-          },
-        },
-        { csat: { ratingTitle: 'റേറ്റിംഗ്', feedbackTitle: 'പ്രതികരണം' } }
-      )
-    ).toEqual('<div><strong>റേറ്റിംഗ്</strong></div><p>😞</p>');
-  });
-
-  it('return correct form content', () => {
-    expect(
-      generateBotMessageContent('form', {
-        items: [
-          {
-            name: 'large_text',
-            label: 'This a large text',
-          },
-          {
-            name: 'email',
-            label: 'Email',
-          },
-        ],
-        submitted_values: [{ name: 'large_text', value: 'Large Text Content' }],
-      })
-    ).toEqual(
-      '<div>This a large text</div><strong>Large Text Content</strong><br/><br/><div>Email</div><strong>No response</strong><br/><br/>'
-    );
-  });
-});
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue b/app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue
index 5a276cc0f..9095b1bb8 100644
--- a/app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue
@@ -183,13 +183,18 @@ const createIssue = async () => {
     state_id: formState.stateId || undefined,
     priority: formState.priority || undefined,
     label_ids: formState.labelId ? [formState.labelId] : undefined,
+    conversation_id: props.conversationId,
   };
 
   try {
     isCreating.value = true;
     const response = await LinearAPI.createIssue(payload);
-    const { id: issueId } = response.data;
-    await LinearAPI.link_issue(props.conversationId, issueId, props.title);
+    const { identifier: issueIdentifier } = response.data;
+    await LinearAPI.link_issue(
+      props.conversationId,
+      issueIdentifier,
+      props.title
+    );
     useAlert(t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.CREATE_SUCCESS'));
     useTrack(LINEAR_EVENTS.CREATE_ISSUE);
     onClose();
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/CreateOrLinkIssue.vue b/app/javascript/dashboard/components/widgets/conversation/linear/CreateOrLinkIssue.vue
index 52791f300..4fd57eccc 100644
--- a/app/javascript/dashboard/components/widgets/conversation/linear/CreateOrLinkIssue.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/CreateOrLinkIssue.vue
@@ -58,7 +58,7 @@ const onClickTabChange = index => {
     />
 
     <div class="flex flex-col h-auto overflow-auto">
-      <div class="flex flex-col px-8 pb-4">
+      <div class="flex flex-col px-8 pb-4 mt-1">
         <woot-tabs
           class="ltr:[&>ul]:pl-0 rtl:[&>ul]:pr-0"
           :index="selectedTabIndex"
@@ -70,6 +70,7 @@ const onClickTabChange = index => {
             :index="index"
             :name="tab.name"
             :show-badge="false"
+            is-compact
           />
         </woot-tabs>
       </div>
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/Issue.vue b/app/javascript/dashboard/components/widgets/conversation/linear/Issue.vue
deleted file mode 100644
index c1d472964..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/linear/Issue.vue
+++ /dev/null
@@ -1,123 +0,0 @@
-<script setup>
-import { format } from 'date-fns';
-import UserAvatarWithName from 'dashboard/components/widgets/UserAvatarWithName.vue';
-import IssueHeader from './IssueHeader.vue';
-import { computed } from 'vue';
-
-const props = defineProps({
-  issue: {
-    type: Object,
-    required: true,
-  },
-  linkId: {
-    type: String,
-    required: true,
-  },
-});
-
-const emit = defineEmits(['unlinkIssue']);
-
-const priorityMap = {
-  1: 'Urgent',
-  2: 'High',
-  3: 'Medium',
-  4: 'Low',
-};
-
-const formattedDate = computed(() => {
-  const { createdAt } = props.issue;
-  return format(new Date(createdAt), 'hh:mm a, MMM dd');
-});
-
-const assignee = computed(() => {
-  const assigneeDetails = props.issue.assignee;
-
-  if (!assigneeDetails) return null;
-  const { name, avatarUrl } = assigneeDetails;
-
-  return {
-    name,
-    thumbnail: avatarUrl,
-  };
-});
-
-const labels = computed(() => {
-  return props.issue.labels?.nodes || [];
-});
-
-const priorityLabel = computed(() => {
-  return priorityMap[props.issue.priority];
-});
-
-const unlinkIssue = () => {
-  emit('unlinkIssue', props.linkId);
-};
-</script>
-
-<template>
-  <div
-    class="absolute flex flex-col items-start bg-n-alpha-3 backdrop-blur-[100px] z-50 px-4 py-3 border border-solid border-n-container w-[384px] rounded-xl gap-4 max-h-96 overflow-auto"
-  >
-    <div class="flex flex-col w-full">
-      <IssueHeader
-        :identifier="issue.identifier"
-        :link-id="linkId"
-        :issue-url="issue.url"
-        @unlink-issue="unlinkIssue"
-      />
-
-      <span class="mt-2 text-sm font-medium text-n-slate-12">
-        {{ issue.title }}
-      </span>
-      <span
-        v-if="issue.description"
-        class="mt-1 text-sm text-n-slate-11 line-clamp-3"
-      >
-        {{ issue.description }}
-      </span>
-    </div>
-    <div class="flex flex-row items-center h-6 gap-2">
-      <UserAvatarWithName v-if="assignee" :user="assignee" class="py-1" />
-      <div v-if="assignee" class="w-px h-3 bg-n-slate-4" />
-      <div class="flex items-center gap-1 py-1">
-        <fluent-icon
-          icon="status"
-          size="14"
-          :style="{ color: issue.state.color }"
-        />
-        <h6 class="text-xs text-n-slate-12">
-          {{ issue.state.name }}
-        </h6>
-      </div>
-      <div v-if="priorityLabel" class="w-px h-3 bg-n-slate-4" />
-      <div v-if="priorityLabel" class="flex items-center gap-1 py-1">
-        <fluent-icon
-          :icon="`priority-${priorityLabel.toLowerCase()}`"
-          size="14"
-          view-box="0 0 12 12"
-        />
-        <h6 class="text-xs text-n-slate-12">{{ priorityLabel }}</h6>
-      </div>
-    </div>
-    <div v-if="labels.length" class="flex flex-wrap items-center gap-1">
-      <woot-label
-        v-for="label in labels"
-        :key="label.id"
-        :title="label.name"
-        :description="label.description"
-        :color="label.color"
-        variant="smooth"
-        small
-      />
-    </div>
-    <div class="flex items-center">
-      <span class="text-xs text-n-slate-11">
-        {{
-          $t('INTEGRATION_SETTINGS.LINEAR.ISSUE.CREATED_AT', {
-            createdAt: formattedDate,
-          })
-        }}
-      </span>
-    </div>
-  </div>
-</template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/IssueHeader.vue b/app/javascript/dashboard/components/widgets/conversation/linear/IssueHeader.vue
index 655efa602..141f6d75a 100644
--- a/app/javascript/dashboard/components/widgets/conversation/linear/IssueHeader.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/IssueHeader.vue
@@ -1,5 +1,4 @@
 <script setup>
-import { inject } from 'vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 
 const props = defineProps({
@@ -15,8 +14,6 @@ const props = defineProps({
 
 const emit = defineEmits(['unlinkIssue']);
 
-const isUnlinking = inject('isUnlinking');
-
 const unlinkIssue = () => {
   emit('unlinkIssue');
 };
@@ -27,36 +24,33 @@ const openIssue = () => {
 </script>
 
 <template>
-  <div class="flex flex-row justify-between">
+  <div class="flex items-center justify-between">
     <div
-      class="flex items-center justify-center gap-1 h-[24px] px-2 py-1 border rounded-lg border-ash-200"
+      class="flex items-center gap-2 px-2 py-1.5 border rounded-lg border-n-strong"
     >
-      <fluent-icon
-        icon="linear"
-        size="19"
-        class="text-[#5E6AD2]"
-        view-box="0 0 19 19"
-      />
-      <span class="text-xs font-medium text-ash-900">{{ identifier }}</span>
-    </div>
-    <div class="flex items-center gap-1">
+      <div class="flex items-center gap-1">
+        <fluent-icon
+          icon="linear"
+          size="16"
+          class="text-[#5E6AD2]"
+          view-box="0 0 19 19"
+        />
+        <span class="text-xs font-medium text-n-slate-12">
+          {{ identifier }}
+        </span>
+      </div>
+      <span class="w-px h-3 text-n-weak bg-n-weak" />
+
       <Button
-        ghost
+        link
         xs
         slate
-        icon="i-lucide-unlink"
-        class="!transition-none"
-        :is-loading="isUnlinking"
-        @click="unlinkIssue"
-      />
-      <Button
-        ghost
-        xs
-        slate
-        class="!transition-none"
         icon="i-lucide-arrow-up-right"
+        class="!size-4"
         @click="openIssue"
       />
     </div>
+
+    <Button ghost xs slate icon="i-lucide-unlink" @click="unlinkIssue" />
   </div>
 </template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/IssuesList.vue b/app/javascript/dashboard/components/widgets/conversation/linear/IssuesList.vue
new file mode 100644
index 000000000..a1a2f2e63
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/IssuesList.vue
@@ -0,0 +1,132 @@
+<script setup>
+import { computed, ref, onMounted, watch } from 'vue';
+import { useAlert, useTrack } from 'dashboard/composables';
+import { useStoreGetters } from 'dashboard/composables/store';
+import { useI18n } from 'vue-i18n';
+import LinearAPI from 'dashboard/api/integrations/linear';
+import CreateOrLinkIssue from './CreateOrLinkIssue.vue';
+import LinearIssueItem from './LinearIssueItem.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+import { LINEAR_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
+import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
+
+const props = defineProps({
+  conversationId: {
+    type: [Number, String],
+    required: true,
+  },
+});
+
+const { t } = useI18n();
+const getters = useStoreGetters();
+
+const linkedIssues = ref([]);
+const isLoading = ref(false);
+const shouldShowCreateModal = ref(false);
+
+const currentAccountId = getters.getCurrentAccountId;
+
+const conversation = computed(
+  () => getters.getConversationById.value(props.conversationId) || {}
+);
+
+const hasIssues = computed(() => linkedIssues.value.length > 0);
+
+const loadLinkedIssues = async () => {
+  isLoading.value = true;
+  linkedIssues.value = [];
+  try {
+    const response = await LinearAPI.getLinkedIssue(props.conversationId);
+    linkedIssues.value = response.data || [];
+  } catch (error) {
+    // Silent fail - not critical for UX
+  } finally {
+    isLoading.value = false;
+  }
+};
+
+const unlinkIssue = async (linkId, issueIdentifier) => {
+  try {
+    await LinearAPI.unlinkIssue(linkId, issueIdentifier, props.conversationId);
+    useTrack(LINEAR_EVENTS.UNLINK_ISSUE);
+    linkedIssues.value = linkedIssues.value.filter(
+      issue => issue.id !== linkId
+    );
+    useAlert(t('INTEGRATION_SETTINGS.LINEAR.UNLINK.SUCCESS'));
+  } catch (error) {
+    const errorMessage = parseLinearAPIErrorResponse(
+      error,
+      t('INTEGRATION_SETTINGS.LINEAR.UNLINK.ERROR')
+    );
+    useAlert(errorMessage);
+  }
+};
+
+const openCreateModal = () => {
+  shouldShowCreateModal.value = true;
+};
+
+const closeCreateModal = () => {
+  shouldShowCreateModal.value = false;
+  loadLinkedIssues();
+};
+
+watch(
+  () => props.conversationId,
+  () => {
+    loadLinkedIssues();
+  }
+);
+
+onMounted(() => {
+  loadLinkedIssues();
+});
+</script>
+
+<template>
+  <div>
+    <div class="px-4 pt-3 pb-2">
+      <NextButton
+        ghost
+        xs
+        icon="i-lucide-plus"
+        :label="$t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK_BUTTON')"
+        @click="openCreateModal"
+      />
+    </div>
+
+    <div v-if="isLoading" class="flex justify-center p-8">
+      <Spinner />
+    </div>
+
+    <div v-else-if="!hasIssues" class="flex justify-center p-4">
+      <p class="text-sm text-n-slate-11">
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.NO_LINKED_ISSUES') }}
+      </p>
+    </div>
+
+    <div v-else class="max-h-[300px] overflow-y-auto">
+      <LinearIssueItem
+        v-for="linkedIssue in linkedIssues"
+        :key="linkedIssue.id"
+        class="px-4 pt-3 pb-4 border-b border-n-weak last:border-b-0"
+        :linked-issue="linkedIssue"
+        @unlink-issue="unlinkIssue"
+      />
+    </div>
+
+    <woot-modal
+      v-model:show="shouldShowCreateModal"
+      :on-close="closeCreateModal"
+      :close-on-backdrop-click="false"
+      class="!items-start [&>div]:!top-12 [&>div]:sticky"
+    >
+      <CreateOrLinkIssue
+        :conversation="conversation"
+        :account-id="currentAccountId"
+        @close="closeCreateModal"
+      />
+    </woot-modal>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/LinearIssueItem.vue b/app/javascript/dashboard/components/widgets/conversation/linear/LinearIssueItem.vue
new file mode 100644
index 000000000..10978da39
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/LinearIssueItem.vue
@@ -0,0 +1,113 @@
+<script setup>
+import { computed } from 'vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+import CardPriorityIcon from 'dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue';
+import IssueHeader from './IssueHeader.vue';
+
+const props = defineProps({
+  linkedIssue: {
+    type: Object,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['unlinkIssue']);
+
+const { linkedIssue } = props;
+
+const priorityMap = {
+  1: 'Urgent',
+  2: 'High',
+  3: 'Medium',
+  4: 'Low',
+};
+
+const issue = computed(() => linkedIssue.issue);
+
+const assignee = computed(() => {
+  const assigneeDetails = issue.value.assignee;
+  if (!assigneeDetails) return null;
+  return {
+    name: assigneeDetails.name,
+    thumbnail: assigneeDetails.avatarUrl,
+  };
+});
+
+const labels = computed(() => issue.value.labels?.nodes || []);
+
+const priorityLabel = computed(() => priorityMap[issue.value.priority]);
+
+const unlinkIssue = () => {
+  emit('unlinkIssue', linkedIssue.id, linkedIssue.issue.identifier);
+};
+</script>
+
+<template>
+  <div class="flex flex-col gap-4">
+    <div class="flex flex-col w-full">
+      <IssueHeader
+        :identifier="issue.identifier"
+        :link-id="linkedIssue.id"
+        :issue-url="issue.url"
+        @unlink-issue="unlinkIssue"
+      />
+
+      <h3 class="mt-2 text-sm font-medium text-n-slate-12">
+        {{ issue.title }}
+      </h3>
+
+      <p
+        v-if="issue.description"
+        class="mt-1 text-sm text-n-slate-11 line-clamp-3"
+      >
+        {{ issue.description }}
+      </p>
+    </div>
+
+    <div class="flex flex-col gap-2">
+      <div class="flex items-center gap-2">
+        <div v-if="assignee" class="flex items-center gap-1.5">
+          <Avatar :src="assignee.thumbnail" :name="assignee.name" :size="16" />
+          <span class="text-xs capitalize truncate text-n-slate-12">
+            {{ assignee.name }}
+          </span>
+        </div>
+
+        <div v-if="assignee" class="w-px h-3 bg-n-slate-4" />
+
+        <div class="flex items-center gap-1">
+          <Icon
+            icon="i-lucide-activity"
+            class="size-4"
+            :style="{ color: issue.state?.color }"
+          />
+          <span class="text-xs text-n-slate-12">
+            {{ issue.state?.name }}
+          </span>
+        </div>
+
+        <div v-if="priorityLabel" class="w-px h-3 bg-n-slate-4" />
+
+        <div v-if="priorityLabel" class="flex items-center gap-1.5">
+          <CardPriorityIcon :priority="priorityLabel.toLowerCase()" />
+          <span class="text-xs text-n-slate-12">
+            {{ priorityLabel }}
+          </span>
+        </div>
+      </div>
+
+      <div v-if="labels.length" class="flex flex-wrap">
+        <woot-label
+          v-for="label in labels"
+          :key="label.id"
+          :title="label.name"
+          :description="label.description"
+          :color="label.color"
+          variant="smooth"
+          small
+        />
+      </div>
+    </div>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/LinearSetupCTA.vue b/app/javascript/dashboard/components/widgets/conversation/linear/LinearSetupCTA.vue
new file mode 100644
index 000000000..f7394a092
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/LinearSetupCTA.vue
@@ -0,0 +1,54 @@
+<script setup>
+import { computed } from 'vue';
+import { useStoreGetters } from 'dashboard/composables/store';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+import { frontendURL } from 'dashboard/helper/URLHelper';
+import { useAdmin } from 'dashboard/composables/useAdmin';
+
+const { isAdmin } = useAdmin();
+const getters = useStoreGetters();
+const accountId = getters.getCurrentAccountId;
+
+const integrationId = 'linear';
+
+const actionURL = computed(() =>
+  frontendURL(
+    `accounts/${accountId.value}/settings/integrations/${integrationId}`
+  )
+);
+
+const openLinearAccount = () => {
+  window.open(actionURL.value, '_blank');
+};
+</script>
+
+<template>
+  <div class="flex flex-col p-3">
+    <div class="w-12 h-12 mb-3">
+      <img
+        :src="`/dashboard/images/integrations/${integrationId}.png`"
+        class="object-contain w-full h-full border rounded-md shadow-sm border-n-weak dark:hidden dark:bg-n-alpha-2"
+      />
+      <img
+        :src="`/dashboard/images/integrations/${integrationId}-dark.png`"
+        class="hidden object-contain w-full h-full border rounded-md shadow-sm border-n-weak dark:block"
+      />
+    </div>
+
+    <div class="flex-1 mb-4">
+      <h3 class="mb-1.5 text-sm font-medium text-n-slate-12">
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.TITLE') }}
+      </h3>
+      <p v-if="isAdmin" class="text-sm text-n-slate-11">
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.DESCRIPTION') }}
+      </p>
+      <p v-else class="text-sm text-n-slate-11">
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.AGENT_DESCRIPTION') }}
+      </p>
+    </div>
+
+    <NextButton v-if="isAdmin" faded slate @click="openLinearAccount">
+      {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.BUTTON_TEXT') }}
+    </NextButton>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/LinkIssue.vue b/app/javascript/dashboard/components/widgets/conversation/linear/LinkIssue.vue
index e1c8e2b6c..e3b69345a 100644
--- a/app/javascript/dashboard/components/widgets/conversation/linear/LinkIssue.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/LinkIssue.vue
@@ -63,7 +63,7 @@ const onSearch = async value => {
     isFetching.value = true;
     const response = await LinearAPI.searchIssues(value);
     issues.value = response.data.map(issue => ({
-      id: issue.id,
+      id: issue.identifier,
       name: `${issue.identifier} ${issue.title}`,
       icon: 'status',
       iconColor: issue.state.color,
diff --git a/app/javascript/dashboard/components/widgets/conversation/linear/index.vue b/app/javascript/dashboard/components/widgets/conversation/linear/index.vue
deleted file mode 100644
index f7c12fcdf..000000000
--- a/app/javascript/dashboard/components/widgets/conversation/linear/index.vue
+++ /dev/null
@@ -1,161 +0,0 @@
-<script setup>
-import { computed, ref, onMounted, watch, defineOptions, provide } from 'vue';
-import { useAlert } from 'dashboard/composables';
-import { useStoreGetters } from 'dashboard/composables/store';
-import { useI18n } from 'vue-i18n';
-import LinearAPI from 'dashboard/api/integrations/linear';
-import CreateOrLinkIssue from './CreateOrLinkIssue.vue';
-import Issue from './Issue.vue';
-import { useTrack } from 'dashboard/composables';
-import { LINEAR_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
-import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
-import Button from 'dashboard/components-next/button/Button.vue';
-
-const props = defineProps({
-  conversationId: {
-    type: [Number, String],
-    required: true,
-  },
-  parentWidth: {
-    type: Number,
-    default: 10000,
-  },
-});
-
-defineOptions({
-  name: 'Linear',
-});
-
-const getters = useStoreGetters();
-const { t } = useI18n();
-
-const linkedIssue = ref(null);
-const shouldShow = ref(false);
-const shouldShowPopup = ref(false);
-const isUnlinking = ref(false);
-
-provide('isUnlinking', isUnlinking);
-
-const currentAccountId = getters.getCurrentAccountId;
-
-const conversation = computed(() =>
-  getters.getConversationById.value(props.conversationId)
-);
-
-const tooltipText = computed(() => {
-  return linkedIssue.value === null
-    ? t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK_BUTTON')
-    : null;
-});
-
-const loadLinkedIssue = async () => {
-  linkedIssue.value = null;
-  try {
-    const response = await LinearAPI.getLinkedIssue(props.conversationId);
-    const issues = response.data;
-    linkedIssue.value = issues && issues.length ? issues[0] : null;
-  } catch (error) {
-    // We don't want to show an error message here, as it's not critical. When someone clicks on the Linear icon, we can inform them that the integration is disabled.
-  }
-};
-
-const unlinkIssue = async linkId => {
-  try {
-    isUnlinking.value = true;
-    await LinearAPI.unlinkIssue(linkId);
-    useTrack(LINEAR_EVENTS.UNLINK_ISSUE);
-    linkedIssue.value = null;
-    useAlert(t('INTEGRATION_SETTINGS.LINEAR.UNLINK.SUCCESS'));
-  } catch (error) {
-    const errorMessage = parseLinearAPIErrorResponse(
-      error,
-      t('INTEGRATION_SETTINGS.LINEAR.UNLINK.ERROR')
-    );
-    useAlert(errorMessage);
-  } finally {
-    isUnlinking.value = false;
-  }
-};
-
-const shouldShowIssueIdentifier = computed(() => {
-  if (!linkedIssue.value) {
-    return false;
-  }
-
-  return props.parentWidth > 600;
-});
-
-const openIssue = () => {
-  if (!linkedIssue.value) shouldShowPopup.value = true;
-  shouldShow.value = true;
-};
-
-const closePopup = () => {
-  shouldShowPopup.value = false;
-  loadLinkedIssue();
-};
-
-const closeIssue = () => {
-  shouldShow.value = false;
-};
-
-watch(
-  () => props.conversationId,
-  () => {
-    loadLinkedIssue();
-  }
-);
-
-onMounted(() => {
-  loadLinkedIssue();
-});
-</script>
-
-<template>
-  <div
-    class="relative after:content-[''] after:h-5 after:bg-transparent after:top-5 after:w-full after:block after:absolute after:z-0"
-    :class="{ group: linkedIssue }"
-  >
-    <Button
-      v-on-clickaway="closeIssue"
-      v-tooltip="tooltipText"
-      sm
-      ghost
-      slate
-      class="!gap-1 group-hover:bg-n-alpha-2"
-      @click="openIssue"
-    >
-      <fluent-icon
-        icon="linear"
-        size="19"
-        class="text-[#5E6AD2] flex-shrink-0"
-        view-box="0 0 19 19"
-      />
-      <span
-        v-if="shouldShowIssueIdentifier"
-        class="text-xs font-medium text-n-slate-11"
-      >
-        {{ linkedIssue.issue.identifier }}
-      </span>
-    </Button>
-    <Issue
-      v-if="linkedIssue"
-      :issue="linkedIssue.issue"
-      :link-id="linkedIssue.id"
-      class="absolute start-0 xl:start-auto xl:end-0 top-9 invisible group-hover:visible"
-      @unlink-issue="unlinkIssue"
-    />
-    <woot-modal
-      v-model:show="shouldShowPopup"
-      :on-close="closePopup"
-      :close-on-backdrop-click="false"
-      class="!items-start [&>div]:!top-12 [&>div]:sticky"
-    >
-      <CreateOrLinkIssue
-        :conversation="conversation"
-        :account-id="currentAccountId"
-        @close="closePopup"
-      />
-    </woot-modal>
-  </div>
-</template>
diff --git a/app/javascript/dashboard/components/widgets/forms/AvatarUploader.vue b/app/javascript/dashboard/components/widgets/forms/AvatarUploader.vue
index 5cfdc87d9..23006183e 100644
--- a/app/javascript/dashboard/components/widgets/forms/AvatarUploader.vue
+++ b/app/javascript/dashboard/components/widgets/forms/AvatarUploader.vue
@@ -53,7 +53,7 @@ export default {
       :src="src"
       :username="usernameAvatar"
     />
-    <div v-if="src && deleteAvatar" class="avatar-delete-btn">
+    <div v-if="src && deleteAvatar" class="my-1">
       <NextButton
         outline
         xs
@@ -74,10 +74,3 @@ export default {
     </label>
   </div>
 </template>
-
-<style lang="scss" scoped>
-.avatar-delete-btn {
-  margin-top: var(--space-smaller);
-  margin-bottom: var(--space-smaller);
-}
-</style>
diff --git a/app/javascript/dashboard/components/widgets/forms/PhoneInput.vue b/app/javascript/dashboard/components/widgets/forms/PhoneInput.vue
index bf85ae712..a18857cbc 100644
--- a/app/javascript/dashboard/components/widgets/forms/PhoneInput.vue
+++ b/app/javascript/dashboard/components/widgets/forms/PhoneInput.vue
@@ -194,7 +194,7 @@ export default {
       </div>
       <span
         v-if="activeDialCode"
-        class="flex py-2 pl-2 pr-0 text-base font-normal leading-normal text-n-slate-12"
+        class="flex py-2 ltr:pl-2 rtl:pr-2 text-base font-normal leading-normal text-n-slate-12"
       >
         {{ activeDialCode }}
       </span>
diff --git a/app/javascript/dashboard/components/widgets/mentions/MentionBox.vue b/app/javascript/dashboard/components/widgets/mentions/MentionBox.vue
index fc4dc5c7e..894ab3045 100644
--- a/app/javascript/dashboard/components/widgets/mentions/MentionBox.vue
+++ b/app/javascript/dashboard/components/widgets/mentions/MentionBox.vue
@@ -92,7 +92,7 @@ const variableKey = (item = {}) => {
         >
           <slot :item="item" :index="index" :selected="index === selectedIndex">
             <p
-              class="max-w-full min-w-0 mb-0 overflow-hidden text-sm font-medium text-n-slate-11 group-hover:text-n-slate-11 text-ellipsis whitespace-nowrap"
+              class="max-w-full min-w-0 mb-0 overflow-hidden text-sm font-medium text-n-slate-11 group-hover:text-n-slate-12 text-ellipsis whitespace-nowrap"
               :class="{
                 'text-n-slate-12': index === selectedIndex,
               }"
@@ -100,7 +100,7 @@ const variableKey = (item = {}) => {
               {{ item.description }}
             </p>
             <p
-              class="max-w-full min-w-0 mb-0 overflow-hidden text-xs text-slate-500 dark:text-slate-300 group-hover:text-n-slate-11 text-ellipsis whitespace-nowrap"
+              class="max-w-full min-w-0 mb-0 overflow-hidden text-xs text-n-slate-11 group-hover:text-n-slate-12 text-ellipsis whitespace-nowrap"
               :class="{
                 'text-n-slate-12': index === selectedIndex,
               }"
diff --git a/app/javascript/dashboard/components/widgets/modal/WootKeyShortcutModal.vue b/app/javascript/dashboard/components/widgets/modal/WootKeyShortcutModal.vue
index 04cd100ef..c8fe5f2b8 100644
--- a/app/javascript/dashboard/components/widgets/modal/WootKeyShortcutModal.vue
+++ b/app/javascript/dashboard/components/widgets/modal/WootKeyShortcutModal.vue
@@ -43,7 +43,7 @@ onMounted(async () => {
       />
       <div class="grid grid-cols-2 px-8 pt-0 pb-4 mt-6 gap-x-5 gap-y-3">
         <div class="flex justify-between items-center min-w-[25rem]">
-          <h5 class="text-sm text-slate-800 dark:text-slate-100">
+          <h5 class="text-sm text-n-slate-12">
             {{ $t('KEYBOARD_SHORTCUTS.TOGGLE_MODAL') }}
           </h5>
           <div class="flex items-center gap-2 mb-1 ml-2">
@@ -63,7 +63,7 @@ onMounted(async () => {
           :key="shortcut.id"
           class="flex justify-between items-center min-w-[25rem]"
         >
-          <h5 class="text-sm text-slate-800 min-w-[36px] dark:text-slate-100">
+          <h5 class="text-sm text-n-slate-12 min-w-[36px]">
             {{ title(shortcut) }}
           </h5>
           <div class="flex items-center gap-2 mb-1 ml-2">
@@ -83,7 +83,7 @@ onMounted(async () => {
               </template>
               <span
                 v-else
-                class="flex items-center text-sm font-semibold text-slate-800 dark:text-slate-100"
+                class="flex items-center text-sm font-semibold text-n-slate-12"
               >
                 {{ key }}
               </span>
@@ -97,6 +97,6 @@ onMounted(async () => {
 
 <style scoped>
 .key {
-  @apply py-2 px-2.5 font-semibold text-xs text-slate-700 dark:text-slate-100 bg-slate-75 dark:bg-slate-900 shadow border-b-2 rtl:border-l-2 ltr:border-r-2 border-slate-200 dark:border-slate-700;
+  @apply py-2 px-2.5 font-semibold text-xs text-n-slate-12 bg-n-slate-4 dark:bg-n-slate-2 shadow border-b-2 rtl:border-l-2 ltr:border-r-2 border-n-strong;
 }
 </style>
diff --git a/app/javascript/dashboard/composables/spec/useAutomation.spec.js b/app/javascript/dashboard/composables/spec/useAutomation.spec.js
index c8acae2c6..46c0bde50 100644
--- a/app/javascript/dashboard/composables/spec/useAutomation.spec.js
+++ b/app/javascript/dashboard/composables/spec/useAutomation.spec.js
@@ -9,6 +9,8 @@ import {
   teams,
   labels,
   statusFilterOptions,
+  messageTypeOptions,
+  priorityOptions,
   campaigns,
   contacts,
   inboxes,
@@ -16,7 +18,6 @@ import {
   countries,
   slaPolicies,
 } from 'dashboard/helper/specs/fixtures/automationFixtures.js';
-import { MESSAGE_CONDITION_VALUES } from 'dashboard/constants/automation';
 
 vi.mock('dashboard/composables/store');
 vi.mock('dashboard/composables');
@@ -71,7 +72,9 @@ describe('useAutomation', () => {
         case 'country_code':
           return countries;
         case 'message_type':
-          return MESSAGE_CONDITION_VALUES;
+          return messageTypeOptions;
+        case 'priority':
+          return priorityOptions;
         default:
           return [];
       }
@@ -93,6 +96,8 @@ describe('useAutomation', () => {
           return [];
         case 'add_sla':
           return slaPolicies;
+        case 'change_priority':
+          return priorityOptions;
         default:
           return [];
       }
@@ -218,8 +223,9 @@ describe('useAutomation', () => {
     expect(getConditionDropdownValues('browser_language')).toEqual(languages);
     expect(getConditionDropdownValues('country_code')).toEqual(countries);
     expect(getConditionDropdownValues('message_type')).toEqual(
-      MESSAGE_CONDITION_VALUES
+      messageTypeOptions
     );
+    expect(getConditionDropdownValues('priority')).toEqual(priorityOptions);
   });
 
   it('gets action dropdown values correctly', () => {
@@ -231,6 +237,7 @@ describe('useAutomation', () => {
     expect(getActionDropdownValues('send_email_to_team')).toEqual(teams);
     expect(getActionDropdownValues('send_message')).toEqual([]);
     expect(getActionDropdownValues('add_sla')).toEqual(slaPolicies);
+    expect(getActionDropdownValues('change_priority')).toEqual(priorityOptions);
   });
 
   it('handles event change correctly', () => {
diff --git a/app/javascript/dashboard/composables/spec/useMacros.spec.js b/app/javascript/dashboard/composables/spec/useMacros.spec.js
index a72d2ddfe..7666e4afa 100644
--- a/app/javascript/dashboard/composables/spec/useMacros.spec.js
+++ b/app/javascript/dashboard/composables/spec/useMacros.spec.js
@@ -5,6 +5,9 @@ import { PRIORITY_CONDITION_VALUES } from 'dashboard/constants/automation';
 
 vi.mock('dashboard/composables/store');
 vi.mock('dashboard/helper/automationHelper.js');
+vi.mock('vue-i18n', () => ({
+  useI18n: () => ({ t: key => key }),
+}));
 
 describe('useMacros', () => {
   const mockLabels = [
@@ -148,9 +151,11 @@ describe('useMacros', () => {
 
   it('returns PRIORITY_CONDITION_VALUES for change_priority type', () => {
     const { getMacroDropdownValues } = useMacros();
-    expect(getMacroDropdownValues('change_priority')).toEqual(
-      PRIORITY_CONDITION_VALUES
-    );
+    const expectedPriority = PRIORITY_CONDITION_VALUES.map(item => ({
+      id: item.id,
+      name: `MACROS.PRIORITY_TYPES.${item.i18nKey}`,
+    }));
+    expect(getMacroDropdownValues('change_priority')).toEqual(expectedPriority);
   });
 
   it('returns an empty array for unknown types', () => {
diff --git a/app/javascript/dashboard/composables/useAutomationValues.js b/app/javascript/dashboard/composables/useAutomationValues.js
index 4df46be8f..abc44f66b 100644
--- a/app/javascript/dashboard/composables/useAutomationValues.js
+++ b/app/javascript/dashboard/composables/useAutomationValues.js
@@ -8,6 +8,10 @@ import {
   getActionOptions,
   getConditionOptions,
 } from 'dashboard/helper/automationHelper';
+import {
+  MESSAGE_CONDITION_VALUES,
+  PRIORITY_CONDITION_VALUES,
+} from 'dashboard/constants/automation';
 
 /**
  * This is a shared composables that holds utilites used to build dropdown and file options
@@ -60,6 +64,20 @@ export default function useAutomationValues() {
     ];
   });
 
+  const messageTypeOptions = computed(() =>
+    MESSAGE_CONDITION_VALUES.map(item => ({
+      id: item.id,
+      name: t(`AUTOMATION.MESSAGE_TYPES.${item.i18nKey}`),
+    }))
+  );
+
+  const priorityOptions = computed(() =>
+    PRIORITY_CONDITION_VALUES.map(item => ({
+      id: item.id,
+      name: t(`AUTOMATION.PRIORITY_TYPES.${item.i18nKey}`),
+    }))
+  );
+
   /**
    * Adds a translated "None" option to the beginning of a list
    * @param {Array} list - The list to add "None" to
@@ -87,6 +105,8 @@ export default function useAutomationValues() {
       customAttributes: getters['attributes/getAttributes'].value,
       inboxes: inboxes.value,
       statusFilterOptions: statusFilterOptions.value,
+      priorityOptions: priorityOptions.value,
+      messageTypeOptions: messageTypeOptions.value,
       teams: teams.value,
       languages,
       countries,
@@ -108,6 +128,7 @@ export default function useAutomationValues() {
       languages,
       type,
       addNoneToListFn: addNoneToList,
+      priorityOptions: priorityOptions.value,
     });
   };
 
@@ -115,6 +136,8 @@ export default function useAutomationValues() {
     booleanFilterOptions,
     statusFilterItems,
     statusFilterOptions,
+    priorityOptions,
+    messageTypeOptions,
     getConditionDropdownValues,
     getActionDropdownValues,
     agents,
diff --git a/app/javascript/dashboard/composables/useInbox.js b/app/javascript/dashboard/composables/useInbox.js
index 67ce11ae2..3ad308a39 100644
--- a/app/javascript/dashboard/composables/useInbox.js
+++ b/app/javascript/dashboard/composables/useInbox.js
@@ -125,6 +125,10 @@ export const useInbox = () => {
     return channelType.value === INBOX_TYPES.INSTAGRAM;
   });
 
+  const isAVoiceChannel = computed(() => {
+    return channelType.value === INBOX_TYPES.VOICE;
+  });
+
   return {
     inbox,
     isAFacebookInbox,
@@ -142,5 +146,6 @@ export const useInbox = () => {
     is360DialogWhatsAppChannel,
     isAnEmailChannel,
     isAnInstagramChannel,
+    isAVoiceChannel,
   };
 };
diff --git a/app/javascript/dashboard/composables/useMacros.js b/app/javascript/dashboard/composables/useMacros.js
index 0489e2d1f..8f0227fa3 100644
--- a/app/javascript/dashboard/composables/useMacros.js
+++ b/app/javascript/dashboard/composables/useMacros.js
@@ -1,4 +1,5 @@
 import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
 import { useStoreGetters } from 'dashboard/composables/store';
 import { PRIORITY_CONDITION_VALUES } from 'dashboard/constants/automation';
 
@@ -7,6 +8,7 @@ import { PRIORITY_CONDITION_VALUES } from 'dashboard/constants/automation';
  * @returns {Object} An object containing the getMacroDropdownValues function
  */
 export const useMacros = () => {
+  const { t } = useI18n();
   const getters = useStoreGetters();
 
   const labels = computed(() => getters['labels/getLabels'].value);
@@ -32,7 +34,10 @@ export const useMacros = () => {
           name: i.title,
         }));
       case 'change_priority':
-        return PRIORITY_CONDITION_VALUES;
+        return PRIORITY_CONDITION_VALUES.map(item => ({
+          id: item.id,
+          name: t(`MACROS.PRIORITY_TYPES.${item.i18nKey}`),
+        }));
       default:
         return [];
     }
diff --git a/app/javascript/dashboard/composables/useUISettings.js b/app/javascript/dashboard/composables/useUISettings.js
index 29fe878c7..964c615ad 100644
--- a/app/javascript/dashboard/composables/useUISettings.js
+++ b/app/javascript/dashboard/composables/useUISettings.js
@@ -9,6 +9,7 @@ export const DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER = Object.freeze([
   { name: 'contact_notes' },
   { name: 'previous_conversation' },
   { name: 'conversation_participants' },
+  { name: 'linear_issues' },
   { name: 'shopify_orders' },
 ]);
 
diff --git a/app/javascript/dashboard/constants/automation.js b/app/javascript/dashboard/constants/automation.js
index 3aa9754d5..399dd6153 100644
--- a/app/javascript/dashboard/constants/automation.js
+++ b/app/javascript/dashboard/constants/automation.js
@@ -38,11 +38,13 @@ export const DEFAULT_ACTIONS = [
 export const MESSAGE_CONDITION_VALUES = [
   {
     id: 'incoming',
-    name: 'Incoming Message',
+    name: 'Incoming',
+    i18nKey: 'INCOMING',
   },
   {
     id: 'outgoing',
-    name: 'Outgoing Message',
+    name: 'Outgoing',
+    i18nKey: 'OUTGOING',
   },
 ];
 
@@ -50,21 +52,26 @@ export const PRIORITY_CONDITION_VALUES = [
   {
     id: 'nil',
     name: 'None',
+    i18nKey: 'NONE',
   },
   {
     id: 'low',
     name: 'Low',
+    i18nKey: 'LOW',
   },
   {
     id: 'medium',
     name: 'Medium',
+    i18nKey: 'MEDIUM',
   },
   {
     id: 'high',
     name: 'High',
+    i18nKey: 'HIGH',
   },
   {
     id: 'urgent',
     name: 'Urgent',
+    i18nKey: 'URGENT',
   },
 ];
diff --git a/app/javascript/dashboard/helper/automationHelper.js b/app/javascript/dashboard/helper/automationHelper.js
index 07186c122..c9852814a 100644
--- a/app/javascript/dashboard/helper/automationHelper.js
+++ b/app/javascript/dashboard/helper/automationHelper.js
@@ -8,8 +8,6 @@ import {
   DEFAULT_CONVERSATION_OPENED_CONDITION,
   DEFAULT_OTHER_CONDITION,
   DEFAULT_ACTIONS,
-  MESSAGE_CONDITION_VALUES,
-  PRIORITY_CONDITION_VALUES,
 } from 'dashboard/constants/automation';
 import filterQueryGenerator from './filterQueryGenerator';
 import actionQueryGenerator from './actionQueryGenerator';
@@ -103,6 +101,7 @@ export const getActionOptions = ({
   slaPolicies,
   type,
   addNoneToListFn,
+  priorityOptions,
 }) => {
   const actionsMap = {
     assign_agent: addNoneToListFn ? addNoneToListFn(agents) : agents,
@@ -110,7 +109,7 @@ export const getActionOptions = ({
     send_email_to_team: teams,
     add_label: generateConditionOptions(labels, 'title'),
     remove_label: generateConditionOptions(labels, 'title'),
-    change_priority: PRIORITY_CONDITION_VALUES,
+    change_priority: priorityOptions,
     add_sla: slaPolicies,
   };
   return actionsMap[type];
@@ -128,6 +127,8 @@ export const getConditionOptions = ({
   statusFilterOptions,
   teams,
   type,
+  priorityOptions,
+  messageTypeOptions,
 }) => {
   if (isCustomAttributeCheckbox(customAttributes, type)) {
     return booleanFilterOptions;
@@ -147,8 +148,8 @@ export const getConditionOptions = ({
     browser_language: languages,
     conversation_language: languages,
     country_code: countries,
-    message_type: MESSAGE_CONDITION_VALUES,
-    priority: PRIORITY_CONDITION_VALUES,
+    message_type: messageTypeOptions,
+    priority: priorityOptions,
   };
 
   return conditionFilterMaps[type];
diff --git a/app/javascript/dashboard/helper/commons.js b/app/javascript/dashboard/helper/commons.js
index 3539bc822..b12d1aa3d 100644
--- a/app/javascript/dashboard/helper/commons.js
+++ b/app/javascript/dashboard/helper/commons.js
@@ -83,3 +83,16 @@ export const convertToPortalSlug = text => {
     .replace(/[^\w ]+/g, '')
     .replace(/ +/g, '-');
 };
+
+/**
+ * Strip curly braces, commas and leading/trailing whitespace from a search key.
+ * Eg. "{{contact.name}}," => "contact.name"
+ * @param {string} searchKey
+ * @returns {string}
+ */
+export const sanitizeVariableSearchKey = (searchKey = '') => {
+  return searchKey
+    .replace(/[{}]/g, '') // remove all curly braces
+    .replace(/,/g, '') // remove commas
+    .trim();
+};
diff --git a/app/javascript/dashboard/helper/editorHelper.js b/app/javascript/dashboard/helper/editorHelper.js
index ae9eabe67..1fede3a58 100644
--- a/app/javascript/dashboard/helper/editorHelper.js
+++ b/app/javascript/dashboard/helper/editorHelper.js
@@ -301,11 +301,18 @@ export function setURLWithQueryAndSize(selectedImageNode, size, editorView) {
 const createNode = (editorView, nodeType, content) => {
   const { state } = editorView;
   switch (nodeType) {
-    case 'mention':
-      return state.schema.nodes.mention.create({
+    case 'mention': {
+      const mentionType = content.type || 'user';
+      const displayName = content.displayName || content.name;
+
+      const mentionNode = state.schema.nodes.mention.create({
         userId: content.id,
-        userFullName: content.name,
+        userFullName: displayName,
+        mentionType,
       });
+
+      return mentionNode;
+    }
     case 'cannedResponse':
       return new MessageMarkdownTransformer(messageSchema).parse(content);
     case 'variable':
diff --git a/app/javascript/dashboard/helper/inbox.js b/app/javascript/dashboard/helper/inbox.js
index ff6d73c84..ca880a79b 100644
--- a/app/javascript/dashboard/helper/inbox.js
+++ b/app/javascript/dashboard/helper/inbox.js
@@ -10,6 +10,7 @@ export const INBOX_TYPES = {
   LINE: 'Channel::Line',
   SMS: 'Channel::Sms',
   INSTAGRAM: 'Channel::Instagram',
+  VOICE: 'Channel::Voice',
 };
 
 const INBOX_ICON_MAP_FILL = {
@@ -22,6 +23,7 @@ const INBOX_ICON_MAP_FILL = {
   [INBOX_TYPES.TELEGRAM]: 'i-ri-telegram-fill',
   [INBOX_TYPES.LINE]: 'i-ri-line-fill',
   [INBOX_TYPES.INSTAGRAM]: 'i-ri-instagram-fill',
+  [INBOX_TYPES.VOICE]: 'i-ri-phone-fill',
 };
 
 const DEFAULT_ICON_FILL = 'i-ri-chat-1-fill';
@@ -36,6 +38,7 @@ const INBOX_ICON_MAP_LINE = {
   [INBOX_TYPES.TELEGRAM]: 'i-ri-telegram-line',
   [INBOX_TYPES.LINE]: 'i-ri-line-line',
   [INBOX_TYPES.INSTAGRAM]: 'i-ri-instagram-line',
+  [INBOX_TYPES.VOICE]: 'i-ri-phone-line',
 };
 
 const DEFAULT_ICON_LINE = 'i-ri-chat-1-line';
@@ -47,6 +50,7 @@ export const getInboxSource = (type, phoneNumber, inbox) => {
 
     case INBOX_TYPES.TWILIO:
     case INBOX_TYPES.WHATSAPP:
+    case INBOX_TYPES.VOICE:
       return phoneNumber || '';
 
     case INBOX_TYPES.EMAIL:
@@ -85,6 +89,9 @@ export const getReadableInboxByType = (type, phoneNumber) => {
     case INBOX_TYPES.LINE:
       return 'line';
 
+    case INBOX_TYPES.VOICE:
+      return 'voice';
+
     default:
       return 'chat';
   }
@@ -124,6 +131,9 @@ export const getInboxClassByType = (type, phoneNumber) => {
     case INBOX_TYPES.INSTAGRAM:
       return 'brand-instagram';
 
+    case INBOX_TYPES.VOICE:
+      return 'phone';
+
     default:
       return 'chat';
   }
diff --git a/app/javascript/dashboard/helper/permissionsHelper.js b/app/javascript/dashboard/helper/permissionsHelper.js
index 25f97c038..cb736f4ab 100644
--- a/app/javascript/dashboard/helper/permissionsHelper.js
+++ b/app/javascript/dashboard/helper/permissionsHelper.js
@@ -25,32 +25,6 @@ export const getUserRole = (user, accountId) => {
   return currentAccount.role || 'agent';
 };
 
-const isPermissionsPresentInRoute = route =>
-  route.meta && route.meta.permissions;
-
-export const buildPermissionsFromRouter = (routes = []) =>
-  routes.reduce((acc, route) => {
-    if (route.name) {
-      if (!isPermissionsPresentInRoute(route)) {
-        // eslint-disable-next-line
-        console.error(route);
-        throw new Error(
-          "The route doesn't have the required permissions defined"
-        );
-      }
-      acc[route.name] = route.meta.permissions;
-    }
-
-    if (route.children) {
-      acc = {
-        ...acc,
-        ...buildPermissionsFromRouter(route.children),
-      };
-    }
-
-    return acc;
-  }, {});
-
 /**
  * Filters and transforms items based on user permissions.
  *
diff --git a/app/javascript/dashboard/helper/portalHelper.js b/app/javascript/dashboard/helper/portalHelper.js
index 4df38c5bc..a640ed6ca 100644
--- a/app/javascript/dashboard/helper/portalHelper.js
+++ b/app/javascript/dashboard/helper/portalHelper.js
@@ -66,42 +66,6 @@ export const getArticleStatus = status => {
   }
 };
 
-// Constants
-export const HELP_CENTER_MENU_ITEMS = [
-  {
-    label: 'Articles',
-    icon: 'i-lucide-book',
-    action: 'portals_articles_index',
-    value: [
-      'portals_articles_index',
-      'portals_articles_new',
-      'portals_articles_edit',
-    ],
-  },
-  {
-    label: 'Categories',
-    icon: 'i-lucide-folder',
-    action: 'portals_categories_index',
-    value: [
-      'portals_categories_index',
-      'portals_categories_articles_index',
-      'portals_categories_articles_edit',
-    ],
-  },
-  {
-    label: 'Locales',
-    icon: 'i-lucide-languages',
-    action: 'portals_locales_index',
-    value: ['portals_locales_index'],
-  },
-  {
-    label: 'Settings',
-    icon: 'i-lucide-settings',
-    action: 'portals_settings_index',
-    value: ['portals_settings_index'],
-  },
-];
-
 export const ARTICLE_STATUSES = {
   DRAFT: 'draft',
   PUBLISHED: 'published',
diff --git a/app/javascript/dashboard/helper/specs/commons.spec.js b/app/javascript/dashboard/helper/specs/commons.spec.js
index 46065660f..466cdcf45 100644
--- a/app/javascript/dashboard/helper/specs/commons.spec.js
+++ b/app/javascript/dashboard/helper/specs/commons.spec.js
@@ -4,6 +4,7 @@ import {
   convertToAttributeSlug,
   convertToCategorySlug,
   convertToPortalSlug,
+  sanitizeVariableSearchKey,
 } from '../commons';
 
 describe('#getTypingUsersText', () => {
@@ -107,3 +108,37 @@ describe('convertToPortalSlug', () => {
     expect(convertToPortalSlug('Room rental')).toBe('room-rental');
   });
 });
+
+describe('sanitizeVariableSearchKey', () => {
+  it('removes braces', () => {
+    expect(sanitizeVariableSearchKey('{{contact.name}}')).toBe('contact.name');
+  });
+
+  it('removes right braces', () => {
+    expect(sanitizeVariableSearchKey('contact.name}}')).toBe('contact.name');
+  });
+
+  it('removes braces, comma and whitespace', () => {
+    expect(sanitizeVariableSearchKey(' {{contact.name }},')).toBe(
+      'contact.name'
+    );
+  });
+
+  it('trims whitespace', () => {
+    expect(sanitizeVariableSearchKey('  contact.name  ')).toBe('contact.name');
+  });
+
+  it('handles multiple commas', () => {
+    expect(sanitizeVariableSearchKey('{{contact.name}},,')).toBe(
+      'contact.name'
+    );
+  });
+
+  it('returns empty string when only braces/commas/whitespace', () => {
+    expect(sanitizeVariableSearchKey(' {  }, , ')).toBe('');
+  });
+
+  it('returns empty string for undefined input', () => {
+    expect(sanitizeVariableSearchKey()).toBe('');
+  });
+});
diff --git a/app/javascript/dashboard/helper/specs/editorContentHelper.spec.js b/app/javascript/dashboard/helper/specs/editorContentHelper.spec.js
index a90c0c233..56b162d50 100644
--- a/app/javascript/dashboard/helper/specs/editorContentHelper.spec.js
+++ b/app/javascript/dashboard/helper/specs/editorContentHelper.spec.js
@@ -48,6 +48,7 @@ describe('getContentNode', () => {
         {
           userId: content.id,
           userFullName: content.name,
+          mentionType: 'user',
         }
       );
     });
diff --git a/app/javascript/dashboard/helper/specs/editorHelper.spec.js b/app/javascript/dashboard/helper/specs/editorHelper.spec.js
index a33ef3a1e..4ed9170c2 100644
--- a/app/javascript/dashboard/helper/specs/editorHelper.spec.js
+++ b/app/javascript/dashboard/helper/specs/editorHelper.spec.js
@@ -8,6 +8,7 @@ import {
   insertAtCursor,
   findNodeToInsertImage,
   setURLWithQueryAndSize,
+  getContentNode,
 } from '../editorHelper';
 import { EditorState } from '@chatwoot/prosemirror-schema';
 import { EditorView } from '@chatwoot/prosemirror-schema';
@@ -18,12 +19,28 @@ const schema = new Schema({
   nodes: {
     doc: { content: 'paragraph+' },
     paragraph: {
-      content: 'text*',
+      content: 'inline*',
+      group: 'block',
       toDOM: () => ['p', 0], // Represents a paragraph as a <p> tag in the DOM.
     },
     text: {
+      group: 'inline',
       toDOM: node => node.text, // Represents text as its actual string value.
     },
+    mention: {
+      attrs: {
+        userId: { default: '' },
+        userFullName: { default: '' },
+        mentionType: { default: 'user' },
+      },
+      inline: true,
+      group: 'inline',
+      toDOM: node => [
+        'span',
+        { class: 'mention' },
+        `@${node.attrs.userFullName}`,
+      ],
+    },
   },
 });
 
@@ -439,3 +456,173 @@ describe('setURLWithQueryAndSize', () => {
     expect(editorView.dispatch).not.toHaveBeenCalled();
   });
 });
+
+describe('getContentNode', () => {
+  let mockEditorView;
+
+  beforeEach(() => {
+    mockEditorView = {
+      state: {
+        schema: {
+          nodes: {
+            mention: {
+              create: vi.fn(attrs => ({
+                type: { name: 'mention' },
+                attrs,
+              })),
+            },
+          },
+          text: vi.fn(content => ({ type: { name: 'text' }, text: content })),
+        },
+      },
+    };
+  });
+
+  describe('mention node creation', () => {
+    it('creates a user mention node with correct attributes', () => {
+      const userContent = {
+        id: '123',
+        name: 'John Doe',
+        type: 'user',
+      };
+
+      const result = getContentNode(mockEditorView, 'mention', userContent, {
+        from: 0,
+        to: 5,
+      });
+
+      expect(
+        mockEditorView.state.schema.nodes.mention.create
+      ).toHaveBeenCalledWith({
+        userId: '123',
+        userFullName: 'John Doe',
+        mentionType: 'user',
+      });
+
+      expect(result).toEqual({
+        node: {
+          type: { name: 'mention' },
+          attrs: {
+            userId: '123',
+            userFullName: 'John Doe',
+            mentionType: 'user',
+          },
+        },
+        from: 0,
+        to: 5,
+      });
+    });
+
+    it('creates a team mention node with correct attributes', () => {
+      const teamContent = {
+        id: '456',
+        name: 'Support Team',
+        type: 'team',
+      };
+
+      const result = getContentNode(mockEditorView, 'mention', teamContent, {
+        from: 0,
+        to: 5,
+      });
+
+      expect(
+        mockEditorView.state.schema.nodes.mention.create
+      ).toHaveBeenCalledWith({
+        userId: '456',
+        userFullName: 'Support Team',
+        mentionType: 'team',
+      });
+
+      expect(result).toEqual({
+        node: {
+          type: { name: 'mention' },
+          attrs: {
+            userId: '456',
+            userFullName: 'Support Team',
+            mentionType: 'team',
+          },
+        },
+        from: 0,
+        to: 5,
+      });
+    });
+
+    it('defaults to user mention type when type is not specified', () => {
+      const contentWithoutType = {
+        id: '789',
+        name: 'Jane Smith',
+      };
+
+      getContentNode(mockEditorView, 'mention', contentWithoutType, {
+        from: 0,
+        to: 5,
+      });
+
+      expect(
+        mockEditorView.state.schema.nodes.mention.create
+      ).toHaveBeenCalledWith({
+        userId: '789',
+        userFullName: 'Jane Smith',
+        mentionType: 'user',
+      });
+    });
+
+    it('uses displayName over name when both are provided', () => {
+      const contentWithDisplayName = {
+        id: '101',
+        name: 'john_doe',
+        displayName: 'John Doe (Admin)',
+        type: 'user',
+      };
+
+      getContentNode(mockEditorView, 'mention', contentWithDisplayName, {
+        from: 0,
+        to: 5,
+      });
+
+      expect(
+        mockEditorView.state.schema.nodes.mention.create
+      ).toHaveBeenCalledWith({
+        userId: '101',
+        userFullName: 'John Doe (Admin)',
+        mentionType: 'user',
+      });
+    });
+
+    it('handles missing displayName by falling back to name', () => {
+      const contentWithoutDisplayName = {
+        id: '102',
+        name: 'jane_smith',
+        type: 'user',
+      };
+
+      getContentNode(mockEditorView, 'mention', contentWithoutDisplayName, {
+        from: 0,
+        to: 5,
+      });
+
+      expect(
+        mockEditorView.state.schema.nodes.mention.create
+      ).toHaveBeenCalledWith({
+        userId: '102',
+        userFullName: 'jane_smith',
+        mentionType: 'user',
+      });
+    });
+  });
+
+  describe('unsupported node types', () => {
+    it('returns null node for unsupported type', () => {
+      const result = getContentNode(mockEditorView, 'unsupported', 'content', {
+        from: 0,
+        to: 5,
+      });
+
+      expect(result).toEqual({
+        node: null,
+        from: 0,
+        to: 5,
+      });
+    });
+  });
+});
diff --git a/app/javascript/dashboard/helper/specs/fixtures/automationFixtures.js b/app/javascript/dashboard/helper/specs/fixtures/automationFixtures.js
index 1f642587b..cd55a5668 100644
--- a/app/javascript/dashboard/helper/specs/fixtures/automationFixtures.js
+++ b/app/javascript/dashboard/helper/specs/fixtures/automationFixtures.js
@@ -2,6 +2,11 @@ import allLanguages from 'dashboard/components/widgets/conversation/advancedFilt
 
 import allCountries from 'shared/constants/countries.js';
 
+import {
+  MESSAGE_CONDITION_VALUES,
+  PRIORITY_CONDITION_VALUES,
+} from 'dashboard/constants/automation';
+
 export const customAttributes = [
   {
     id: 1,
@@ -468,7 +473,7 @@ export const inboxes = [
     welcome_title: '',
     welcome_tagline: '',
     web_widget_script:
-      '\n    <script>\n      (function(d,t) {\n        var BASE_URL="http://localhost:3000";\n        var g=d.createElement(t),s=d.getElementsByTagName(t)[0];\n        g.src=BASE_URL+"/packs/js/sdk.js";\n        g.defer = true;\n        g.async = true;\n        s.parentNode.insertBefore(g,s);\n        g.onload=function(){\n          window.chatwootSDK.run({\n            websiteToken: \'yZ7USzaEs7hrwUAHLGwjbxJ1\',\n            baseUrl: BASE_URL\n          })\n        }\n      })(document,"script");\n    </script>\n    ',
+      '\n    <script>\n      (function(d,t) {\n        var BASE_URL="http://localhost:3000";\n        var g=d.createElement(t),s=d.getElementsByTagName(t)[0];\n        g.src=BASE_URL+"/packs/js/sdk.js";\n        g.async = true;\n        s.parentNode.insertBefore(g,s);\n        g.onload=function(){\n          window.chatwootSDK.run({\n            websiteToken: \'yZ7USzaEs7hrwUAHLGwjbxJ1\',\n            baseUrl: BASE_URL\n          })\n        }\n      })(document,"script");\n    </script>\n    ',
     website_token: 'yZ7USzaEs7hrwUAHLGwjbxJ1',
     selected_feature_flags: ['attachments', 'emoji_picker', 'end_conversation'],
     reply_time: 'in_a_few_minutes',
@@ -636,16 +641,16 @@ export const statusFilterOptions = [
 ];
 export const languages = allLanguages;
 export const countries = allCountries;
-export const MESSAGE_CONDITION_VALUES = [
-  {
-    id: 'incoming',
-    name: 'Incoming Message',
-  },
-  {
-    id: 'outgoing',
-    name: 'Outgoing Message',
-  },
-];
+
+export const messageTypeOptions = MESSAGE_CONDITION_VALUES.map(item => ({
+  id: item.id,
+  name: `AUTOMATION.MESSAGE_TYPES.${item.i18nKey}`,
+}));
+
+export const priorityOptions = PRIORITY_CONDITION_VALUES.map(item => ({
+  id: item.id,
+  name: `AUTOMATION.PRIORITY_TYPES.${item.i18nKey}`,
+}));
 
 export const automationToSubmit = {
   name: 'Fayaz',
diff --git a/app/javascript/dashboard/helper/specs/permissionsHelper.spec.js b/app/javascript/dashboard/helper/specs/permissionsHelper.spec.js
index f991a6bc9..7fe26119d 100644
--- a/app/javascript/dashboard/helper/specs/permissionsHelper.spec.js
+++ b/app/javascript/dashboard/helper/specs/permissionsHelper.spec.js
@@ -1,5 +1,4 @@
 import {
-  buildPermissionsFromRouter,
   getCurrentAccount,
   getUserPermissions,
   hasPermissions,
@@ -43,70 +42,6 @@ describe('hasPermissions', () => {
   });
 });
 
-describe('buildPermissionsFromRouter', () => {
-  it('returns a valid object when routes have permissions defined', () => {
-    expect(
-      buildPermissionsFromRouter([
-        {
-          path: 'agent',
-          name: 'agent_list',
-          meta: { permissions: ['agent_admin'] },
-        },
-        {
-          path: 'inbox',
-          children: [
-            {
-              path: '',
-              name: 'inbox_list',
-              meta: { permissions: ['inbox_admin'] },
-            },
-          ],
-        },
-        {
-          path: 'conversations',
-          children: [
-            {
-              path: '',
-              children: [
-                {
-                  path: 'attachments',
-                  name: 'attachments_list',
-                  meta: { permissions: ['conversation_admin'] },
-                },
-              ],
-            },
-          ],
-        },
-      ])
-    ).toEqual({
-      agent_list: ['agent_admin'],
-      inbox_list: ['inbox_admin'],
-      attachments_list: ['conversation_admin'],
-    });
-  });
-
-  it('throws an error if a named routed does not have permissions defined', () => {
-    expect(() => {
-      buildPermissionsFromRouter([
-        {
-          path: 'agent',
-          name: 'agent_list',
-        },
-      ]);
-    }).toThrow("The route doesn't have the required permissions defined");
-
-    expect(() => {
-      buildPermissionsFromRouter([
-        {
-          path: 'agent',
-          name: 'agent_list',
-          meta: {},
-        },
-      ]);
-    }).toThrow("The route doesn't have the required permissions defined");
-  });
-});
-
 describe('filterItemsByPermission', () => {
   const items = {
     item1: { name: 'Item 1', permissions: ['agent', 'administrator'] },
diff --git a/app/javascript/dashboard/helper/validations.js b/app/javascript/dashboard/helper/validations.js
index 58f3faa1a..edebc4656 100644
--- a/app/javascript/dashboard/helper/validations.js
+++ b/app/javascript/dashboard/helper/validations.js
@@ -126,6 +126,7 @@ const validateSingleAction = action => {
     'snooze_conversation',
     'resolve_conversation',
     'remove_assigned_team',
+    'open_conversation',
   ];
 
   if (
diff --git a/app/javascript/dashboard/i18n/locale/am/agentBots.json b/app/javascript/dashboard/i18n/locale/am/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/am/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/am/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/am/auditLogs.json b/app/javascript/dashboard/i18n/locale/am/auditLogs.json
index 8194c667c..f85ad2a3e 100644
--- a/app/javascript/dashboard/i18n/locale/am/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/am/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/am/automation.json b/app/javascript/dashboard/i18n/locale/am/automation.json
index 86ec0b58b..c5dd4a514 100644
--- a/app/javascript/dashboard/i18n/locale/am/automation.json
+++ b/app/javascript/dashboard/i18n/locale/am/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/am/components.json b/app/javascript/dashboard/i18n/locale/am/components.json
index e44c6e039..0a2542a84 100644
--- a/app/javascript/dashboard/i18n/locale/am/components.json
+++ b/app/javascript/dashboard/i18n/locale/am/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/am/contact.json b/app/javascript/dashboard/i18n/locale/am/contact.json
index 9147c24b1..b4d640f7f 100644
--- a/app/javascript/dashboard/i18n/locale/am/contact.json
+++ b/app/javascript/dashboard/i18n/locale/am/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/am/conversation.json b/app/javascript/dashboard/i18n/locale/am/conversation.json
index da2f64b01..5b3b7f3f8 100644
--- a/app/javascript/dashboard/i18n/locale/am/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/am/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agents",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/am/general.json b/app/javascript/dashboard/i18n/locale/am/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/am/general.json
+++ b/app/javascript/dashboard/i18n/locale/am/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/am/generalSettings.json b/app/javascript/dashboard/i18n/locale/am/generalSettings.json
index 7da76df18..9055574c5 100644
--- a/app/javascript/dashboard/i18n/locale/am/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/am/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Account settings",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/am/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/am/inboxMgmt.json
index cc0fe4b33..be7a6f2f9 100644
--- a/app/javascript/dashboard/i18n/locale/am/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/am/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Phone Number",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Account SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/am/integrations.json b/app/javascript/dashboard/i18n/locale/am/integrations.json
index 0e3c46b97..ed5ef8b72 100644
--- a/app/javascript/dashboard/i18n/locale/am/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/am/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Cancel"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Delete",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/am/report.json b/app/javascript/dashboard/i18n/locale/am/report.json
index 294ca2e7b..7c42fdfba 100644
--- a/app/javascript/dashboard/i18n/locale/am/report.json
+++ b/app/javascript/dashboard/i18n/locale/am/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/am/search.json b/app/javascript/dashboard/i18n/locale/am/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/am/search.json
+++ b/app/javascript/dashboard/i18n/locale/am/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/am/settings.json b/app/javascript/dashboard/i18n/locale/am/settings.json
index 10a21245b..219041d75 100644
--- a/app/javascript/dashboard/i18n/locale/am/settings.json
+++ b/app/javascript/dashboard/i18n/locale/am/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ar/agentBots.json b/app/javascript/dashboard/i18n/locale/ar/agentBots.json
index e467b4448..4fec1e414 100644
--- a/app/javascript/dashboard/i18n/locale/ar/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ar/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "تعذر تحديث الروبوت. يرجى المحاولة مرة أخرى."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "رمز المصادقة",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ar/auditLogs.json b/app/javascript/dashboard/i18n/locale/ar/auditLogs.json
index e4087d9c2..aacd85155 100644
--- a/app/javascript/dashboard/i18n/locale/ar/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ar/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} قام بتحديث إعدادات الحساب (##{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ar/automation.json b/app/javascript/dashboard/i18n/locale/ar/automation.json
index a7a1ce25f..3b7962a9e 100644
--- a/app/javascript/dashboard/i18n/locale/ar/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ar/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "تغيير الأولوية",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "فتح المحادثة"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/ar/components.json b/app/javascript/dashboard/i18n/locale/ar/components.json
index e06f11d82..f79ac8b5e 100644
--- a/app/javascript/dashboard/i18n/locale/ar/components.json
+++ b/app/javascript/dashboard/i18n/locale/ar/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ar/contact.json b/app/javascript/dashboard/i18n/locale/ar/contact.json
index e585dbd08..bfea55276 100644
--- a/app/javascript/dashboard/i18n/locale/ar/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ar/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "جهات الاتصال",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "رسالة",
       "SEND_MESSAGE": "إرسال الرسالة",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "حذف جهة الاتصال",
       "DELETE_DIALOG": {
         "TITLE": "تأكيد الحذف",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "نعم، احذف",
         "API": {
           "SUCCESS_MESSAGE": "تم حذف جهة الاتصال بنجاح",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "لا توجد جهات اتصال تطابق بحثك 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ar/conversation.json b/app/javascript/dashboard/i18n/locale/ar/conversation.json
index 6dca3e263..21c7267cf 100644
--- a/app/javascript/dashboard/i18n/locale/ar/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ar/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "حل المحادثة",
       "REOPEN_ACTION": "إعادة فتح",
       "OPEN_ACTION": "فتح",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "المزيد",
       "CLOSE": "أغلق",
       "DETAILS": "التفاصيل",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "الأسبوع القادم"
       }
     },
+    "MENTION": {
+      "AGENTS": "الوكلاء",
+      "TEAMS": "الفرق"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "تأجيل حتى",
       "APPLY": "تأجيل",
@@ -117,6 +122,11 @@
         "FAILED": "تعذر تغيير الأولوية، الرجاء المحاولة مرة أخرى."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "حذف"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "تحديد كمعلق",
       "RESOLVED": "تحديد كمحلولة",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "إضافة وسم",
       "AGENTS_LOADING": "جاري جلب الوكلاء...",
       "ASSIGN_TEAM": "تعيين فريق",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "معرف المحادثة {conversationId} تم تعيينه لـ \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "تم تعيين الوسم بنجاح",
     "ASSIGN_LABEL_FAILED": "فشل تعيين الوسم",
     "CHANGE_TEAM": "تم تغيير فريق المحادثة",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "حجم الملف يتجاوز حد الاقصى وهو {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE}",
     "MESSAGE_ERROR": "غير قادر على إرسال هذه الرسالة، الرجاء المحاولة مرة أخرى لاحقاً",
     "SENT_BY": "أرسلت بواسطة:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "سمات جهة الاتصال",
       "PREVIOUS_CONVERSATION": "المحادثات السابقة",
       "MACROS": "ماكروس",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ar/general.json b/app/javascript/dashboard/i18n/locale/ar/general.json
index 7adff9c7b..696b28c7c 100644
--- a/app/javascript/dashboard/i18n/locale/ar/general.json
+++ b/app/javascript/dashboard/i18n/locale/ar/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "بحث",
       "EMPTY_STATE": "لم يتم العثور على النتائج"
-    }
+    },
+    "CLOSE": "أغلق"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ar/generalSettings.json b/app/javascript/dashboard/i18n/locale/ar/generalSettings.json
index 903aee499..38b78d789 100644
--- a/app/javascript/dashboard/i18n/locale/ar/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ar/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "إعدادات الحساب",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "التفضيلات",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "اسم الحساب",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json
index b090f348b..d2b9d69bb 100644
--- a/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "لم نتمكن من حفظ قناة واتساب"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "رقم الهاتف",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "معرف حساب Twilio (يعرف أيضاً بـ Account SID)",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "رمز المصادقة Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "مفتاح API SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "مفتاح سر API",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "قناة API",
         "DESC": "اربط مع قناة API وابدأ في دعم عملائك.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "تيليجرام",
       "LINE": "Line",
       "API": "قناة API",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ar/integrations.json b/app/javascript/dashboard/i18n/locale/ar/integrations.json
index 0066dfec8..e32a292f0 100644
--- a/app/javascript/dashboard/i18n/locale/ar/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ar/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "تم إلغاء ربط المشكلة بنجاح",
         "ERROR": "حدث خطأ أثناء إلغاء ربط المشكلة، الرجاء المحاولة مرة أخرى"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "نعم، احذف",
         "CANCEL": "إلغاء"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "نعم، احذف",
+        "CANCEL": "إلغاء"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "قائد",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "إرسال الرسالة...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "أنت",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "الوصف",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "حذف",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/ar/report.json b/app/javascript/dashboard/i18n/locale/ar/report.json
index 67d5f3366..f773dff80 100644
--- a/app/javascript/dashboard/i18n/locale/ar/report.json
+++ b/app/javascript/dashboard/i18n/locale/ar/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "نظرة عامة على التسميات",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "تحميل بيانات الرسم البياني...",
     "NO_ENOUGH_DATA": "لم يتم جمع بيانات بقدر كافي لإنشاء التقرير، الرجاء المحاولة مرة أخرى لاحقاً.",
     "DOWNLOAD_LABEL_REPORTS": "تحميل تقارير التسمية",
@@ -559,6 +560,7 @@
     "INBOX": "صندوق الوارد",
     "AGENT": "وكيل الدعم",
     "TEAM": "الفريق",
+    "LABEL": "الوسم",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ar/search.json b/app/javascript/dashboard/i18n/locale/ar/search.json
index fd4355f4b..c0137a9e2 100644
--- a/app/javascript/dashboard/i18n/locale/ar/search.json
+++ b/app/javascript/dashboard/i18n/locale/ar/search.json
@@ -4,12 +4,14 @@
       "ALL": "الكل",
       "CONTACTS": "جهات الاتصال",
       "CONVERSATIONS": "المحادثات",
-      "MESSAGES": "الرسائل"
+      "MESSAGES": "الرسائل",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "جهات الاتصال",
       "CONVERSATIONS": "المحادثات",
-      "MESSAGES": "الرسائل"
+      "MESSAGES": "الرسائل",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ar/settings.json b/app/javascript/dashboard/i18n/locale/ar/settings.json
index bcb62029d..12c0a003d 100644
--- a/app/javascript/dashboard/i18n/locale/ar/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ar/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "رمز المصادقة",
         "NOTE": "يمكن استخدام هذا رمز المصادقة إذا كنت تبني تطبيقات API للتكامل مع Chatwoot",
-        "COPY": "نسخ"
+        "COPY": "نسخ",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "غير متصل"
         },
         "SET_AVAILABILITY_SUCCESS": "تم تعيين التوافر بنجاح",
-        "SET_AVAILABILITY_ERROR": "تعذر تعيين التوافر، الرجاء المحاولة مرة أخرى"
+        "SET_AVAILABILITY_ERROR": "تعذر تعيين التوافر، الرجاء المحاولة مرة أخرى",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "عنوان البريد الإلكتروني الخاص بك",
@@ -280,6 +286,7 @@
     "REPORTS": "التقارير",
     "SETTINGS": "الإعدادات",
     "CONTACTS": "جهات الاتصال",
+    "ACTIVE": "مفعل",
     "CAPTAIN": "قائد",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/az/agentBots.json b/app/javascript/dashboard/i18n/locale/az/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/az/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/az/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/az/auditLogs.json b/app/javascript/dashboard/i18n/locale/az/auditLogs.json
index 8194c667c..f85ad2a3e 100644
--- a/app/javascript/dashboard/i18n/locale/az/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/az/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/az/automation.json b/app/javascript/dashboard/i18n/locale/az/automation.json
index 86ec0b58b..c5dd4a514 100644
--- a/app/javascript/dashboard/i18n/locale/az/automation.json
+++ b/app/javascript/dashboard/i18n/locale/az/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/az/components.json b/app/javascript/dashboard/i18n/locale/az/components.json
index e44c6e039..0a2542a84 100644
--- a/app/javascript/dashboard/i18n/locale/az/components.json
+++ b/app/javascript/dashboard/i18n/locale/az/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/az/contact.json b/app/javascript/dashboard/i18n/locale/az/contact.json
index 9147c24b1..b4d640f7f 100644
--- a/app/javascript/dashboard/i18n/locale/az/contact.json
+++ b/app/javascript/dashboard/i18n/locale/az/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/az/conversation.json b/app/javascript/dashboard/i18n/locale/az/conversation.json
index da2f64b01..5b3b7f3f8 100644
--- a/app/javascript/dashboard/i18n/locale/az/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/az/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agents",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/az/general.json b/app/javascript/dashboard/i18n/locale/az/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/az/general.json
+++ b/app/javascript/dashboard/i18n/locale/az/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/az/generalSettings.json b/app/javascript/dashboard/i18n/locale/az/generalSettings.json
index 7da76df18..9055574c5 100644
--- a/app/javascript/dashboard/i18n/locale/az/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/az/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Account settings",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/az/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/az/inboxMgmt.json
index cc0fe4b33..be7a6f2f9 100644
--- a/app/javascript/dashboard/i18n/locale/az/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/az/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Phone Number",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Account SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/az/integrations.json b/app/javascript/dashboard/i18n/locale/az/integrations.json
index 0e3c46b97..ed5ef8b72 100644
--- a/app/javascript/dashboard/i18n/locale/az/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/az/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Cancel"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Delete",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/az/report.json b/app/javascript/dashboard/i18n/locale/az/report.json
index 294ca2e7b..7c42fdfba 100644
--- a/app/javascript/dashboard/i18n/locale/az/report.json
+++ b/app/javascript/dashboard/i18n/locale/az/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/az/search.json b/app/javascript/dashboard/i18n/locale/az/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/az/search.json
+++ b/app/javascript/dashboard/i18n/locale/az/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/az/settings.json b/app/javascript/dashboard/i18n/locale/az/settings.json
index 10a21245b..219041d75 100644
--- a/app/javascript/dashboard/i18n/locale/az/settings.json
+++ b/app/javascript/dashboard/i18n/locale/az/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/bg/agentBots.json b/app/javascript/dashboard/i18n/locale/bg/agentBots.json
index b90f164d1..aeb619327 100644
--- a/app/javascript/dashboard/i18n/locale/bg/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/bg/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/bg/auditLogs.json b/app/javascript/dashboard/i18n/locale/bg/auditLogs.json
index b1b35c73b..eb0288402 100644
--- a/app/javascript/dashboard/i18n/locale/bg/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/bg/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/bg/automation.json b/app/javascript/dashboard/i18n/locale/bg/automation.json
index 43401760f..bfbddab68 100644
--- a/app/javascript/dashboard/i18n/locale/bg/automation.json
+++ b/app/javascript/dashboard/i18n/locale/bg/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/bg/components.json b/app/javascript/dashboard/i18n/locale/bg/components.json
index cb087f380..8b8fe3f40 100644
--- a/app/javascript/dashboard/i18n/locale/bg/components.json
+++ b/app/javascript/dashboard/i18n/locale/bg/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/bg/contact.json b/app/javascript/dashboard/i18n/locale/bg/contact.json
index a60b65797..cf08ef7e7 100644
--- a/app/javascript/dashboard/i18n/locale/bg/contact.json
+++ b/app/javascript/dashboard/i18n/locale/bg/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Контакти",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Съобщение",
       "SEND_MESSAGE": "Изпрати съобщение",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Изтриване на контакта",
       "DELETE_DIALOG": {
         "TITLE": "Потвърди изтриването",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Да, изтрий",
         "API": {
           "SUCCESS_MESSAGE": "Контакта е изтрит успешно",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Няма контакти отговарящи на търсенети ви 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/bg/conversation.json b/app/javascript/dashboard/i18n/locale/bg/conversation.json
index b11ecc167..a2dbc8481 100644
--- a/app/javascript/dashboard/i18n/locale/bg/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/bg/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Отворен",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "MENTION": {
+      "AGENTS": "Агенти",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Изтрий"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Предишни разговори",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/bg/general.json b/app/javascript/dashboard/i18n/locale/bg/general.json
index 4c2c5bfa2..49598a20a 100644
--- a/app/javascript/dashboard/i18n/locale/bg/general.json
+++ b/app/javascript/dashboard/i18n/locale/bg/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Търсене",
       "EMPTY_STATE": "Няма намерени резултати"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/bg/generalSettings.json b/app/javascript/dashboard/i18n/locale/bg/generalSettings.json
index 73060096b..a452fd932 100644
--- a/app/javascript/dashboard/i18n/locale/bg/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/bg/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Account settings",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json
index 224bb087f..2a28cd2a8 100644
--- a/app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Phone Number",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Account SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/bg/integrations.json b/app/javascript/dashboard/i18n/locale/bg/integrations.json
index 67ba67f7b..47899e6ee 100644
--- a/app/javascript/dashboard/i18n/locale/bg/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/bg/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Отмени"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Отмени"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Изпрати съобщение...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Описание",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Изтрий",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/bg/report.json b/app/javascript/dashboard/i18n/locale/bg/report.json
index 027a44e78..1b877b0a1 100644
--- a/app/javascript/dashboard/i18n/locale/bg/report.json
+++ b/app/javascript/dashboard/i18n/locale/bg/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Входяща кутия",
     "AGENT": "Агент",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/bg/search.json b/app/javascript/dashboard/i18n/locale/bg/search.json
index b74e66b13..a8fbc9775 100644
--- a/app/javascript/dashboard/i18n/locale/bg/search.json
+++ b/app/javascript/dashboard/i18n/locale/bg/search.json
@@ -4,12 +4,14 @@
       "ALL": "Всички",
       "CONTACTS": "Контакти",
       "CONVERSATIONS": "Разговори",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Контакти",
       "CONVERSATIONS": "Разговори",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/bg/settings.json b/app/javascript/dashboard/i18n/locale/bg/settings.json
index 24674fdb6..e0efe78d1 100644
--- a/app/javascript/dashboard/i18n/locale/bg/settings.json
+++ b/app/javascript/dashboard/i18n/locale/bg/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Контакти",
+    "ACTIVE": "Активен",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ca/agentBots.json b/app/javascript/dashboard/i18n/locale/ca/agentBots.json
index b2f3cc7cd..a7d3e02df 100644
--- a/app/javascript/dashboard/i18n/locale/ca/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ca/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "No s'ha pogut actualitzar el bot. Torneu-ho a provar."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token d'accés",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ca/auditLogs.json b/app/javascript/dashboard/i18n/locale/ca/auditLogs.json
index 393f7409f..17d4d02ac 100644
--- a/app/javascript/dashboard/i18n/locale/ca/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ca/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ca/automation.json b/app/javascript/dashboard/i18n/locale/ca/automation.json
index 83a1f1bf9..da6e0753e 100644
--- a/app/javascript/dashboard/i18n/locale/ca/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ca/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Canvia la prioritat",
-      "ADD_SLA": "Afegeix SLA"
+      "ADD_SLA": "Afegeix SLA",
+      "OPEN_CONVERSATION": "Obrir conversa"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/ca/components.json b/app/javascript/dashboard/i18n/locale/ca/components.json
index 11623bd86..c8adecbf1 100644
--- a/app/javascript/dashboard/i18n/locale/ca/components.json
+++ b/app/javascript/dashboard/i18n/locale/ca/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ca/contact.json b/app/javascript/dashboard/i18n/locale/ca/contact.json
index 7a303fe6f..ee6bef2ca 100644
--- a/app/javascript/dashboard/i18n/locale/ca/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ca/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contactes",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Missatge",
       "SEND_MESSAGE": "Envia missatge",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Contacte esborrat",
       "DELETE_DIALOG": {
         "TITLE": "Confirma l'esborrat",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Si, esborra",
         "API": {
           "SUCCESS_MESSAGE": "Contacte esborrat correctament",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No hi ha cap contacte que coincideixi amb la vostra cerca 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ca/conversation.json b/app/javascript/dashboard/i18n/locale/ca/conversation.json
index 227be100f..5da99cfa7 100644
--- a/app/javascript/dashboard/i18n/locale/ca/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ca/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resoldre",
       "REOPEN_ACTION": "Tornar a obrir",
       "OPEN_ACTION": "Obrir",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Més",
       "CLOSE": "Tanca",
       "DETAILS": "detalls",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Pròxima setmana"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agents",
+      "TEAMS": "Equips"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Posposat fins a",
       "APPLY": "Posposat",
@@ -117,6 +122,11 @@
         "FAILED": "No s'ha pogut canviar la prioritat. Si us plau, torna-ho a provar."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Esborrar"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Marca com a pendent",
       "RESOLVED": "Marca com a resolt",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assigna etiqueta",
       "AGENTS_LOADING": "S'estan carregant els agents...",
       "ASSIGN_TEAM": "Assigna un equip",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Id de conversa {conversationId} assignat a \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "L'etiqueta s'ha assignat correctament",
     "ASSIGN_LABEL_FAILED": "L'assignació d'etiquetes ha fallat",
     "CHANGE_TEAM": "L'equip de conversa ha canviat",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "El fitxer supera el límit de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB fitxers adjunts",
     "MESSAGE_ERROR": "No es pot enviar aquest missatge, torna-ho a provar més tard",
     "SENT_BY": "Enviat per:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Atributs de contacte",
       "PREVIOUS_CONVERSATION": "Converses prèvies",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ca/general.json b/app/javascript/dashboard/i18n/locale/ca/general.json
index d0c48ce7e..02e697397 100644
--- a/app/javascript/dashboard/i18n/locale/ca/general.json
+++ b/app/javascript/dashboard/i18n/locale/ca/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Cercar",
       "EMPTY_STATE": "No s'ha trobat agents"
-    }
+    },
+    "CLOSE": "Tanca"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ca/generalSettings.json b/app/javascript/dashboard/i18n/locale/ca/generalSettings.json
index 9abfc8245..72df0e477 100644
--- a/app/javascript/dashboard/i18n/locale/ca/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ca/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Configuració del compte",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nom del compte",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json
index 425b7d463..bd42fce16 100644
--- a/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "No hem pogut desar el canal WhatsApp"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Número de telèfon",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Compte SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Token d'autenticació",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "Canal de l'API",
         "DESC": "Integra’t amb el canal API i comença a donar suport als teus clients.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "Canal de l'API",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ca/integrations.json b/app/javascript/dashboard/i18n/locale/ca/integrations.json
index 5190d1e70..ebbd228f1 100644
--- a/app/javascript/dashboard/i18n/locale/ca/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ca/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "S'ha desenllaçat la issue correctament",
         "ERROR": "S'ha produït un error en desenllaçar la issue, torna-ho a provar"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Sí, esborra",
         "CANCEL": "Cancel·la"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Sí, esborra",
+        "CANCEL": "Cancel·la"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Envia missatge...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Tu",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "Pots canviar o cancel·lar el teu pla en qualsevol moment"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Posa't en contacte amb el vostre administrador per obtenir l'actualització."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Descripció",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Esborrar",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/ca/report.json b/app/javascript/dashboard/i18n/locale/ca/report.json
index eca72aa59..de1ce143b 100644
--- a/app/javascript/dashboard/i18n/locale/ca/report.json
+++ b/app/javascript/dashboard/i18n/locale/ca/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Visió general de les etiquetes",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "S'estan carregant dades del gràfic...",
     "NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.",
     "DOWNLOAD_LABEL_REPORTS": "Descarregar Informes d'etiquetes",
@@ -559,6 +560,7 @@
     "INBOX": "Safata d'entrada",
     "AGENT": "Agent",
     "TEAM": "Equip",
+    "LABEL": "Etiqueta",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ca/search.json b/app/javascript/dashboard/i18n/locale/ca/search.json
index 6cdace7cc..599d13a78 100644
--- a/app/javascript/dashboard/i18n/locale/ca/search.json
+++ b/app/javascript/dashboard/i18n/locale/ca/search.json
@@ -4,12 +4,14 @@
       "ALL": "Totes",
       "CONTACTS": "Contactes",
       "CONVERSATIONS": "Converses",
-      "MESSAGES": "Missatges"
+      "MESSAGES": "Missatges",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contactes",
       "CONVERSATIONS": "Converses",
-      "MESSAGES": "Missatges"
+      "MESSAGES": "Missatges",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ca/settings.json b/app/javascript/dashboard/i18n/locale/ca/settings.json
index 3b14a74f6..1bca3d869 100644
--- a/app/javascript/dashboard/i18n/locale/ca/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ca/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token d'accés",
         "NOTE": "Aquest token es pot utilitzar si creeu una integració basada en l'API",
-        "COPY": "Copia"
+        "COPY": "Copia",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Fora de línia"
         },
         "SET_AVAILABILITY_SUCCESS": "La disponibilitat s'ha establert correctament",
-        "SET_AVAILABILITY_ERROR": "No s'ha pogut establir la disponibilitat, torna-ho a provar"
+        "SET_AVAILABILITY_ERROR": "No s'ha pogut establir la disponibilitat, torna-ho a provar",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "La teva adreça de correu electrònic",
@@ -280,6 +286,7 @@
     "REPORTS": "Informes",
     "SETTINGS": "Configuracions",
     "CONTACTS": "Contactes",
+    "ACTIVE": "Actiu",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/cs/agentBots.json b/app/javascript/dashboard/i18n/locale/cs/agentBots.json
index 9eca32a37..18ec3788b 100644
--- a/app/javascript/dashboard/i18n/locale/cs/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/cs/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Přístupový token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/cs/auditLogs.json b/app/javascript/dashboard/i18n/locale/cs/auditLogs.json
index d2d38b094..1620dab00 100644
--- a/app/javascript/dashboard/i18n/locale/cs/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/cs/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/cs/automation.json b/app/javascript/dashboard/i18n/locale/cs/automation.json
index 2d72b2ca6..cda8f4b51 100644
--- a/app/javascript/dashboard/i18n/locale/cs/automation.json
+++ b/app/javascript/dashboard/i18n/locale/cs/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Odeslat přílohu",
       "SEND_MESSAGE": "Odeslat zprávu",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Typ zprávy",
diff --git a/app/javascript/dashboard/i18n/locale/cs/components.json b/app/javascript/dashboard/i18n/locale/cs/components.json
index 480c7e626..51398ece6 100644
--- a/app/javascript/dashboard/i18n/locale/cs/components.json
+++ b/app/javascript/dashboard/i18n/locale/cs/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/cs/contact.json b/app/javascript/dashboard/i18n/locale/cs/contact.json
index 2318bb243..c18736ba5 100644
--- a/app/javascript/dashboard/i18n/locale/cs/contact.json
+++ b/app/javascript/dashboard/i18n/locale/cs/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakty",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Zpráva",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Potvrdit odstranění",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ano, odstranit",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Vašemu hledání neodpovídají žádné kontakty 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/cs/conversation.json b/app/javascript/dashboard/i18n/locale/cs/conversation.json
index d5c999c58..b69100909 100644
--- a/app/javascript/dashboard/i18n/locale/cs/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/cs/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Vyřešit",
       "REOPEN_ACTION": "Znovu otevřít",
       "OPEN_ACTION": "Otevřít",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Více",
       "CLOSE": "Zavřít",
       "DETAILS": "Podrobnosti",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Příští týden"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agenti",
+      "TEAMS": "Týmy"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Odložit do",
       "APPLY": "Odložit",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Vymazat"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Označit jako nevyřízené",
       "RESOLVED": "Označit jako vyřešené",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Přiřadit štítek",
       "AGENTS_LOADING": "Načítání agentů...",
       "ASSIGN_TEAM": "Přiřadit tým",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Konverzace id {conversationId} přiřazena \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Štítek byl úspěšně přiřazen",
     "ASSIGN_LABEL_FAILED": "Přiřazení štítku se nezdařilo",
     "CHANGE_TEAM": "Tým konverzace se změnil",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Nepodařilo se odeslat tuto zprávu, zkuste to prosím později",
     "SENT_BY": "Odeslal:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Atributy kontaktu",
       "PREVIOUS_CONVERSATION": "Předchozí konverzace",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/cs/general.json b/app/javascript/dashboard/i18n/locale/cs/general.json
index a7a2af822..641bacba7 100644
--- a/app/javascript/dashboard/i18n/locale/cs/general.json
+++ b/app/javascript/dashboard/i18n/locale/cs/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Hledat",
       "EMPTY_STATE": "Žádné výsledky"
-    }
+    },
+    "CLOSE": "Zavřít"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/cs/generalSettings.json b/app/javascript/dashboard/i18n/locale/cs/generalSettings.json
index 796ff57ae..8baf19b67 100644
--- a/app/javascript/dashboard/i18n/locale/cs/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/cs/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Nastavení účtu",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Název účtu",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json
index ac3bdcfdf..1085b19b6 100644
--- a/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Telefonní číslo",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "SID účtu",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/cs/integrations.json b/app/javascript/dashboard/i18n/locale/cs/integrations.json
index 6b0c8772a..5e75289d8 100644
--- a/app/javascript/dashboard/i18n/locale/cs/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/cs/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Zrušit"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Zrušit"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Vy",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Vymazat",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/cs/report.json b/app/javascript/dashboard/i18n/locale/cs/report.json
index f90136fe4..24a2bcbc7 100644
--- a/app/javascript/dashboard/i18n/locale/cs/report.json
+++ b/app/javascript/dashboard/i18n/locale/cs/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Načítání dat mapy...",
     "NO_ENOUGH_DATA": "Pro vytvoření hlášení jsme neobdrželi dostatek dat, zkuste to prosím později.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/cs/search.json b/app/javascript/dashboard/i18n/locale/cs/search.json
index 1e9cebdb4..4da840c17 100644
--- a/app/javascript/dashboard/i18n/locale/cs/search.json
+++ b/app/javascript/dashboard/i18n/locale/cs/search.json
@@ -4,12 +4,14 @@
       "ALL": "Vše",
       "CONTACTS": "Kontakty",
       "CONVERSATIONS": "Konverzace",
-      "MESSAGES": "Zprávy"
+      "MESSAGES": "Zprávy",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakty",
       "CONVERSATIONS": "Konverzace",
-      "MESSAGES": "Zprávy"
+      "MESSAGES": "Zprávy",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/cs/settings.json b/app/javascript/dashboard/i18n/locale/cs/settings.json
index 37d8b3f0a..b78f94028 100644
--- a/app/javascript/dashboard/i18n/locale/cs/settings.json
+++ b/app/javascript/dashboard/i18n/locale/cs/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Přístupový token",
         "NOTE": "Tento token může být použit při vytváření integrace založené na API",
-        "COPY": "Kopírovat"
+        "COPY": "Kopírovat",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Vaše e-mailová adresa",
@@ -280,6 +286,7 @@
     "REPORTS": "Zprávy",
     "SETTINGS": "Nastavení",
     "CONTACTS": "Kontakty",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/da/agentBots.json b/app/javascript/dashboard/i18n/locale/da/agentBots.json
index 07e2b6925..7b44f5897 100644
--- a/app/javascript/dashboard/i18n/locale/da/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/da/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Adgangs Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/da/auditLogs.json b/app/javascript/dashboard/i18n/locale/da/auditLogs.json
index 9c4726527..fdac019c5 100644
--- a/app/javascript/dashboard/i18n/locale/da/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/da/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/da/automation.json b/app/javascript/dashboard/i18n/locale/da/automation.json
index c5d701963..d7a3637fd 100644
--- a/app/javascript/dashboard/i18n/locale/da/automation.json
+++ b/app/javascript/dashboard/i18n/locale/da/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Åbn samtale"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/da/components.json b/app/javascript/dashboard/i18n/locale/da/components.json
index 7905f51e6..b71842016 100644
--- a/app/javascript/dashboard/i18n/locale/da/components.json
+++ b/app/javascript/dashboard/i18n/locale/da/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/da/contact.json b/app/javascript/dashboard/i18n/locale/da/contact.json
index 87c116297..974bd97c3 100644
--- a/app/javascript/dashboard/i18n/locale/da/contact.json
+++ b/app/javascript/dashboard/i18n/locale/da/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakter",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Besked",
       "SEND_MESSAGE": "Send besked",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Slet kontakt",
       "DELETE_DIALOG": {
         "TITLE": "Bekræft Sletning",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ja, Slet",
         "API": {
           "SUCCESS_MESSAGE": "Kontakten blev slettet",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Ingen kontakter matcher din søgning 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/da/conversation.json b/app/javascript/dashboard/i18n/locale/da/conversation.json
index 90d49e509..ef8188307 100644
--- a/app/javascript/dashboard/i18n/locale/da/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/da/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Løs",
       "REOPEN_ACTION": "Genåben",
       "OPEN_ACTION": "Åbn",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Mere",
       "CLOSE": "Luk",
       "DETAILS": "detaljer",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Næste uge"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agenter",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Udsæt til",
       "APPLY": "Udsæt",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Slet"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Markér som afventende",
       "RESOLVED": "Marker som løst",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Tildel etiket",
       "AGENTS_LOADING": "Indlæser agenter...",
       "ASSIGN_TEAM": "Tildel team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Samtale id {conversationId} tildelt \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label tildelt",
     "ASSIGN_LABEL_FAILED": "Tildeling af etiket mislykkedes",
     "CHANGE_TEAM": "Samtaleholdet er ændret",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Filen overskrider grænsen på {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} for vedhæftede filer",
     "MESSAGE_ERROR": "Kunne ikke sende denne besked, prøv igen senere",
     "SENT_BY": "Sendt af:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Kontakt Attributter",
       "PREVIOUS_CONVERSATION": "Tidligere Samtaler",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/da/general.json b/app/javascript/dashboard/i18n/locale/da/general.json
index 8e95993f4..bed7d78a1 100644
--- a/app/javascript/dashboard/i18n/locale/da/general.json
+++ b/app/javascript/dashboard/i18n/locale/da/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Søg",
       "EMPTY_STATE": "Ingen resultater fundet"
-    }
+    },
+    "CLOSE": "Luk"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/da/generalSettings.json b/app/javascript/dashboard/i18n/locale/da/generalSettings.json
index 24261f9b9..2c0d82000 100644
--- a/app/javascript/dashboard/i18n/locale/da/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/da/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Kontoindstillinger",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Kontonavn",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json
index 7aefb2d97..3db1d05ba 100644
--- a/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/da/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "Vi kunne ikke gemme WhatsApp-kanalen"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Telefonnummer",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Konto SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Kanal",
         "DESC": "Integrer med API-kanal og begynd at supportere dine kunder.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Kanal",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/da/integrations.json b/app/javascript/dashboard/i18n/locale/da/integrations.json
index da3a5345a..9a4898f3a 100644
--- a/app/javascript/dashboard/i18n/locale/da/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/da/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Annuller"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Annuller"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send besked...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Dig",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Beskrivelse",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Slet",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/da/report.json b/app/javascript/dashboard/i18n/locale/da/report.json
index 6036ee068..ca4874c85 100644
--- a/app/javascript/dashboard/i18n/locale/da/report.json
+++ b/app/javascript/dashboard/i18n/locale/da/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Oversigt Over Etiketter",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Indlæser diagramdata...",
     "NO_ENOUGH_DATA": "Vi har ikke modtaget nok datapunkter til at generere rapport. Prøv igen senere.",
     "DOWNLOAD_LABEL_REPORTS": "Download etiketrapporter",
@@ -559,6 +560,7 @@
     "INBOX": "Indbakke",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Etiketter",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/da/search.json b/app/javascript/dashboard/i18n/locale/da/search.json
index 91fe43db9..4605d432a 100644
--- a/app/javascript/dashboard/i18n/locale/da/search.json
+++ b/app/javascript/dashboard/i18n/locale/da/search.json
@@ -4,12 +4,14 @@
       "ALL": "Alle",
       "CONTACTS": "Kontakter",
       "CONVERSATIONS": "Samtaler",
-      "MESSAGES": "Beskeder"
+      "MESSAGES": "Beskeder",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakter",
       "CONVERSATIONS": "Samtaler",
-      "MESSAGES": "Beskeder"
+      "MESSAGES": "Beskeder",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/da/settings.json b/app/javascript/dashboard/i18n/locale/da/settings.json
index 4fbd3fc84..e1286c6a4 100644
--- a/app/javascript/dashboard/i18n/locale/da/settings.json
+++ b/app/javascript/dashboard/i18n/locale/da/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Adgangs Token",
         "NOTE": "Denne token kan bruges, hvis du bygger en API-baseret integration",
-        "COPY": "Kopiér"
+        "COPY": "Kopiér",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Din e-mail adresse",
@@ -280,6 +286,7 @@
     "REPORTS": "Rapporter",
     "SETTINGS": "Indstillinger",
     "CONTACTS": "Kontakter",
+    "ACTIVE": "Aktiv",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/de/agentBots.json b/app/javascript/dashboard/i18n/locale/de/agentBots.json
index 68333c220..a5119b531 100644
--- a/app/javascript/dashboard/i18n/locale/de/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/de/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Der Bot konnte nicht aktualisiert werden, bitte versuche es später erneut."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Zugangstoken",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/de/auditLogs.json b/app/javascript/dashboard/i18n/locale/de/auditLogs.json
index 19dc9e016..6b4c17a47 100644
--- a/app/javascript/dashboard/i18n/locale/de/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/de/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/de/automation.json b/app/javascript/dashboard/i18n/locale/de/automation.json
index 3d137921e..a74a646ed 100644
--- a/app/javascript/dashboard/i18n/locale/de/automation.json
+++ b/app/javascript/dashboard/i18n/locale/de/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Priorität ändern",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Unterhaltung öffnen"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/de/components.json b/app/javascript/dashboard/i18n/locale/de/components.json
index e9497cd02..565b82181 100644
--- a/app/javascript/dashboard/i18n/locale/de/components.json
+++ b/app/javascript/dashboard/i18n/locale/de/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/de/contact.json b/app/javascript/dashboard/i18n/locale/de/contact.json
index 5d322f739..3db34b141 100644
--- a/app/javascript/dashboard/i18n/locale/de/contact.json
+++ b/app/javascript/dashboard/i18n/locale/de/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakte",
       "SEARCH_TITLE": "Kontakte suchen",
+      "ACTIVE_TITLE": "Aktive Kontakt",
       "SEARCH_PLACEHOLDER": "Suchen...",
       "MESSAGE_BUTTON": "Nachricht",
       "SEND_MESSAGE": "Nachricht senden",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Twitter hinzufügen"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "Diese Aktion ist permanent und unwiderruflich.",
+        "BUTTON": "Jetzt löschen"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Kontakt löschen",
       "DELETE_DIALOG": {
         "TITLE": "Löschung bestätigen",
-        "DESCRIPTION": "Sind Sie sicher, dass Sie den Kontakt {contactName} löschen möchten?",
+        "DESCRIPTION": "Sind Sie sicher, dass Sie den Kontakt löschen möchten?",
         "CONFIRM": "Ja, löschen",
         "API": {
           "SUCCESS_MESSAGE": "Kontakt erfolgreich gelöscht",
@@ -545,8 +550,8 @@
         "YOU": "Sie",
         "SAVE": "Notiz speichern",
         "EXPAND": "Erweitern",
-        "COLLAPSE": "Collapse",
-        "NO_NOTES": "No notes, you can add notes from the contact details page.",
+        "COLLAPSE": "Einklappen",
+        "NO_NOTES": "Keine Notizen, Sie können Notizen auf der Kontakt-Detailseite hinzufügen.",
         "EMPTY_STATE": "Es gibt keine Notizen zu diesem Kontakt. Sie können eine Notiz hinzufügen, indem Sie diese in das obige Feld eingeben."
       }
     },
@@ -555,7 +560,8 @@
       "SUBTITLE": "Füge neue Kontakte hinzu, indem du auf den Button unten klickst",
       "BUTTON_LABEL": "Kontakt hinzufügen",
       "SEARCH_EMPTY_STATE_TITLE": "Keine Kontakte entsprechen Ihrer Suche 🔍",
-      "LIST_EMPTY_STATE_TITLE": "Keine Kontakte verfügbar in dieser Ansicht 📋"
+      "LIST_EMPTY_STATE_TITLE": "Keine Kontakte verfügbar in dieser Ansicht 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "Im Moment sind keine Kontakte aktiv 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/de/conversation.json b/app/javascript/dashboard/i18n/locale/de/conversation.json
index e8f57be02..3331fdff8 100644
--- a/app/javascript/dashboard/i18n/locale/de/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/de/conversation.json
@@ -32,12 +32,12 @@
     "LOADING_CONVERSATIONS": "Gespräche laden",
     "CANNOT_REPLY": "Sie können nicht antworten, weil",
     "24_HOURS_WINDOW": "24-Stunden-Nachrichtenfenster-Beschränkung",
-    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
+    "API_HOURS_WINDOW": "Sie können auf diese Unterhaltung nur innerhalb von {hours} Stunden antworten",
     "NOT_ASSIGNED_TO_YOU": "Diese Konversation ist Ihnen nicht zugeordnet. Möchten Sie dieses Gespräch sich selbst zuordnen?",
     "ASSIGN_TO_ME": "Mir zuweisen",
     "TWILIO_WHATSAPP_CAN_REPLY": "Sie können auf diese Konversation nur mit einer Nachrichtenvorlage antworten wegen",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24-Stunden-Nachrichtenfenster-Beschränkung",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
+    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "Dieser Instagram-Account wurde in den neuen Instagram-Kanal übertragen. Alle neuen Nachrichten werden dort erscheinen. Sie werden keine Nachrichten mehr von dieser Unterhaltung senden können.",
     "REPLYING_TO": "Sie antworten auf:",
     "REMOVE_SELECTION": "Auswahl entfernen",
     "DOWNLOAD": "Herunterladen",
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Fall schließen",
       "REOPEN_ACTION": "Wieder öffnen",
       "OPEN_ACTION": "Öffnen",
+      "MORE_ACTIONS": "Weitere Aktionen",
       "OPEN": "Mehr",
       "CLOSE": "Schließen",
       "DETAILS": "Einzelheiten",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Nächste Woche"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agenten",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Stummschalten bis",
       "APPLY": "Stummschalten",
@@ -117,6 +122,11 @@
         "FAILED": "Priorität konnte nicht geändert werden. Bitte versuchen Sie es erneut."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Lösche Unterhaltung #{conversationId}",
+      "DESCRIPTION": "Sind Sie sicher, dass Sie diese Unterhaltung löschen möchten?",
+      "CONFIRM": "Löschen"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Als ausstehend markieren",
       "RESOLVED": "Als gelöst markieren",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Label zuweisen",
       "AGENTS_LOADING": "Agenten werden geladen...",
       "ASSIGN_TEAM": "Team zuweisen",
+      "DELETE": "Unterhaltung löschen",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Konversations-ID {conversationId} zugewiesen zu \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label erfolgreich zugewiesen",
     "ASSIGN_LABEL_FAILED": "Labelzuweisung fehlgeschlagen",
     "CHANGE_TEAM": "Das Konversationsteam hat sich geändert",
+    "SUCCESS_DELETE_CONVERSATION": "Unterhaltung erfolgreich gelöscht",
+    "FAIL_DELETE_CONVERSATION": "Unterhaltung konnte nicht gelöscht werden! Erneut versuchen",
     "FILE_SIZE_LIMIT": "Die Datei überschreitet das Anhangslimit von {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "Nachricht konnte nicht gesendet werden, bitte versuchen Sie es später erneut",
     "SENT_BY": "Gesendet von:",
@@ -295,10 +308,11 @@
       "CONVERSATION_ACTIONS": "Konversationsaktionen",
       "CONVERSATION_LABELS": "Konversationslabels",
       "CONVERSATION_INFO": "Konversationsinformationen",
-      "CONTACT_NOTES": "Contact Notes",
+      "CONTACT_NOTES": "Kontakt Notizen",
       "CONTACT_ATTRIBUTES": "Kontakt-Attribute",
       "PREVIOUS_CONVERSATION": "Vorherige Konversationen",
       "MACROS": "Makros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/de/general.json b/app/javascript/dashboard/i18n/locale/de/general.json
index 5915545e7..45baddf77 100644
--- a/app/javascript/dashboard/i18n/locale/de/general.json
+++ b/app/javascript/dashboard/i18n/locale/de/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Suchen",
       "EMPTY_STATE": "Keine Ergebnisse gefunden"
-    }
+    },
+    "CLOSE": "Schließen"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/de/generalSettings.json b/app/javascript/dashboard/i18n/locale/de/generalSettings.json
index 8427db1bc..91054bf76 100644
--- a/app/javascript/dashboard/i18n/locale/de/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/de/generalSettings.json
@@ -1,10 +1,10 @@
 {
   "GENERAL_SETTINGS": {
     "LIMIT_MESSAGES": {
-      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
-      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
-      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
+      "CONVERSATION": "Sie haben das Konversationslimit überschritten. Der Hacker Plan erlaubt nur 500 Unterhaltungen.",
+      "INBOXES": "Sie haben das Posteingang-Limit überschritten. Der Hacker-Plan unterstützt nur Live-Chat der Webseite. Zusätzliche Posteingänge wie E-Mail, WhatsApp usw. erfordern einen kostenpflichtigen Tarif.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
+      "NON_ADMIN": "Bitte kontaktieren Sie Ihren Administrator, um den Plan zu upgraden und alle Funktionen weiterzunutzen."
     },
     "TITLE": "Kontoeinstellungen",
     "SUBMIT": "Einstellungen aktualisieren",
@@ -15,12 +15,12 @@
       "SUCCESS": "Kontoeinstellungen erfolgreich aktualisiert"
     },
     "ACCOUNT_DELETE_SECTION": {
-      "TITLE": "Delete your Account",
-      "NOTE": "Once you delete your account, all your data will be deleted.",
-      "BUTTON_TEXT": "Delete Your Account",
+      "TITLE": "Löschen Sie Ihr Konto",
+      "NOTE": "Sobald Sie Ihr Konto gelöscht haben, werden alle Ihre Daten gelöscht.",
+      "BUTTON_TEXT": "Löschen Sie Ihr Konto",
       "CONFIRM": {
-        "TITLE": "Delete Account",
-        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
+        "TITLE": "Konto löschen",
+        "MESSAGE": "Das Löschen Ihres Kontos ist unwiderruflich. Geben Sie Ihren Kontonamen ein, um zu bestätigen, dass Sie es dauerhaft löschen möchten.",
         "BUTTON_TEXT": "Löschen",
         "DISMISS": "Stornieren",
         "PLACE_HOLDER": "Bitte {accountName} zur Bestätigung eingeben"
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Einstellungen",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Kontobezeichnung",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json
index 8a3213095..9878b3402 100644
--- a/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/de/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "Wir konnten den WhatsApp-Kanal nicht speichern"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Telefonnummer",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Account SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth-Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API-Schlüssel SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API-Schlüssel-Geheimnis",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API-Kanal",
         "DESC": "Integrieren Sie einen API-Kanal und starten Sie mit der Unterstützung Ihrer Kunden.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegramm",
       "LINE": "Line",
       "API": "API-Kanal",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/de/integrations.json b/app/javascript/dashboard/i18n/locale/de/integrations.json
index 77d6f154c..7b99aacd8 100644
--- a/app/javascript/dashboard/i18n/locale/de/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/de/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Problem erfolgreich getrennt",
         "ERROR": "Beim Aufheben der Verknüpfung des Problems ist ein Fehler aufgetreten. Bitte versuchen Sie es erneut"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Sind Sie sicher, dass Sie die Integration löschen möchten?",
         "MESSAGE": "Sind Sie sicher, dass Sie die Integration löschen möchten?",
         "CONFIRM": "Ja, löschen",
         "CANCEL": "Stornieren"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Ja, löschen",
+        "CANCEL": "Stornieren"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Kapitän",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Probiere diese Prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Nachricht senden...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain denkt nach",
       "YOU": "Sie",
       "USE": "Verwenden",
       "RESET": "Zurücksetzen",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Assistent auswählen",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "Sie können Ihr Paket jederzeit ändern oder kündigen"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI Funktion ist nur mit einem kostenpflichtigen Tarif verfügbar.",
       "UPGRADE_PROMPT": "Tarif upgraden, um Zugang zu unseren Assistenten, Copilot und mehr zu erhalten.",
       "ASK_ADMIN": "Bitte kontaktieren Sie Ihren Administrator für das Upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Beschreibung",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Löschen",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/de/report.json b/app/javascript/dashboard/i18n/locale/de/report.json
index 8292b26c1..4b760328b 100644
--- a/app/javascript/dashboard/i18n/locale/de/report.json
+++ b/app/javascript/dashboard/i18n/locale/de/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Label-Übersicht",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Diagrammdaten laden...",
     "NO_ENOUGH_DATA": "Wir haben nicht genügend Datenpunkte erhalten, um einen Bericht zu erstellen. Bitte versuchen Sie es später erneut.",
     "DOWNLOAD_LABEL_REPORTS": "Label-Berichte herunterladen",
@@ -559,6 +560,7 @@
     "INBOX": "Posteingang",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/de/search.json b/app/javascript/dashboard/i18n/locale/de/search.json
index 50b00796b..562c63abe 100644
--- a/app/javascript/dashboard/i18n/locale/de/search.json
+++ b/app/javascript/dashboard/i18n/locale/de/search.json
@@ -4,12 +4,14 @@
       "ALL": "Alle",
       "CONTACTS": "Kontakte",
       "CONVERSATIONS": "Gespräche",
-      "MESSAGES": "Nachrichten"
+      "MESSAGES": "Nachrichten",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakte",
       "CONVERSATIONS": "Gespräche",
-      "MESSAGES": "Nachrichten"
+      "MESSAGES": "Nachrichten",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/de/settings.json b/app/javascript/dashboard/i18n/locale/de/settings.json
index 3a96663fe..cedbf0189 100644
--- a/app/javascript/dashboard/i18n/locale/de/settings.json
+++ b/app/javascript/dashboard/i18n/locale/de/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Zugangstoken",
         "NOTE": "Dieses Token kann verwendet werden, wenn Sie eine API-basierte Integration erstellen",
-        "COPY": "Kopieren"
+        "COPY": "Kopieren",
+        "RESET": "Zurücksetzen",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Verfügbarkeit wurde erfolgreich gesetzt",
-        "SET_AVAILABILITY_ERROR": "Verfügbarkeit konnte nicht gesetzt werden, bitte versuchen Sie es erneut"
+        "SET_AVAILABILITY_ERROR": "Verfügbarkeit konnte nicht gesetzt werden, bitte versuchen Sie es erneut",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Deine Emailadresse",
@@ -280,6 +286,7 @@
     "REPORTS": "Berichte",
     "SETTINGS": "Einstellungen",
     "CONTACTS": "Kontakte",
+    "ACTIVE": "Aktiv",
     "CAPTAIN": "Kapitän",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/el/agentBots.json b/app/javascript/dashboard/i18n/locale/el/agentBots.json
index 2a18c9434..b2b475816 100644
--- a/app/javascript/dashboard/i18n/locale/el/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/el/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Κώδικας Πρόσβασης (Access Token)",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/el/auditLogs.json b/app/javascript/dashboard/i18n/locale/el/auditLogs.json
index 2b6308f8a..0cfee94b1 100644
--- a/app/javascript/dashboard/i18n/locale/el/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/el/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/el/automation.json b/app/javascript/dashboard/i18n/locale/el/automation.json
index de7bbe3cb..f5df02cb9 100644
--- a/app/javascript/dashboard/i18n/locale/el/automation.json
+++ b/app/javascript/dashboard/i18n/locale/el/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Άνοιγμα συνομιλίας"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/el/components.json b/app/javascript/dashboard/i18n/locale/el/components.json
index 0e08a569b..6f56c2165 100644
--- a/app/javascript/dashboard/i18n/locale/el/components.json
+++ b/app/javascript/dashboard/i18n/locale/el/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/el/contact.json b/app/javascript/dashboard/i18n/locale/el/contact.json
index 7a2bd6228..7cb18c39f 100644
--- a/app/javascript/dashboard/i18n/locale/el/contact.json
+++ b/app/javascript/dashboard/i18n/locale/el/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Επαφές",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Μήνυμα",
       "SEND_MESSAGE": "Αποστολή μηνύματος",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Διαγραφή Επαφής",
       "DELETE_DIALOG": {
         "TITLE": "Επιβεβαίωση Διαγραφής",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ναι, Διέγραψε το",
         "API": {
           "SUCCESS_MESSAGE": "Η επαφή διαγράφηκε επιτυχώς",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Δεν υπάρχουν επαφές που να αντιστοιχούν με την αναζήτησή σας 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/el/conversation.json b/app/javascript/dashboard/i18n/locale/el/conversation.json
index ca914e4b5..849aa52f1 100644
--- a/app/javascript/dashboard/i18n/locale/el/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/el/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Επίλυση",
       "REOPEN_ACTION": "Επαναφορά",
       "OPEN_ACTION": "Ανοιχτές",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Περισσότερα",
       "CLOSE": "Κλείσιμο",
       "DETAILS": "Λεπτομέρειες",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Επόμενη εβδομάδα"
       }
     },
+    "MENTION": {
+      "AGENTS": "Πράκτορες",
+      "TEAMS": "Ομάδες"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Αναβολή έως",
       "APPLY": "Αναβολή",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Διαγραφή"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Σήμανση ως εκκρεμής",
       "RESOLVED": "Σήμανση ως επιλυμένου",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Εκχώρηση ετικέτας",
       "AGENTS_LOADING": "Φόρτωση πρακτόρων...",
       "ASSIGN_TEAM": "Ανάθεση ομάδας",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Η συνομιλία με αριθμό {conversationId} ανατέθηκε στον \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Επιτυχής εκχώρηση ετικέτας",
     "ASSIGN_LABEL_FAILED": "Η εκχώρηση ετικέτας απέτυχε",
     "CHANGE_TEAM": "Η ομάδα συνομιλίας άλλαξε",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Το αρχείο υπερβαίνει το όριο συνημμένου {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE}",
     "MESSAGE_ERROR": "Δεν είναι δυνατή η αποστολή του μηνύματος, παρακαλώ προσπαθήστε ξανά αργότερα",
     "SENT_BY": "Αποστολή από:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Ιδιότητες Επαφής",
       "PREVIOUS_CONVERSATION": "Προηγούμενες συνομιλίες",
       "MACROS": "Μακροεντολές",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/el/general.json b/app/javascript/dashboard/i18n/locale/el/general.json
index a1f613aa7..215e07e89 100644
--- a/app/javascript/dashboard/i18n/locale/el/general.json
+++ b/app/javascript/dashboard/i18n/locale/el/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Αναζήτηση",
       "EMPTY_STATE": "Δεν βρέθηκαν αποτελέσματα"
-    }
+    },
+    "CLOSE": "Κλείσιμο"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/el/generalSettings.json b/app/javascript/dashboard/i18n/locale/el/generalSettings.json
index a2887abf8..d5b29ee95 100644
--- a/app/javascript/dashboard/i18n/locale/el/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/el/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Ρυθμίσεις",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Ονομασία Λογαριασμού",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json
index 46d205201..c5993d2f4 100644
--- a/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/el/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "Δεν ήμασταν σε θέση να αποθηκεύσουμε το κανάλι WhatsApp"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Αριθμός Τηλεφώνου",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "SID Λογαριασμού",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "Κανάλι API",
         "DESC": "Ενσωματώστε ένα κανάλι APΙ και ξεκινήσετε την υποστήριξη των πελατών σας.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "Κανάλι API",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/el/integrations.json b/app/javascript/dashboard/i18n/locale/el/integrations.json
index c8392f58d..627863b74 100644
--- a/app/javascript/dashboard/i18n/locale/el/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/el/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Άκυρο"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Άκυρο"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Αποστολή μηνύματος...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Περιγραφή",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Διαγραφή",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/el/report.json b/app/javascript/dashboard/i18n/locale/el/report.json
index 01a21e2ba..e301c95dc 100644
--- a/app/javascript/dashboard/i18n/locale/el/report.json
+++ b/app/javascript/dashboard/i18n/locale/el/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Επισκόπηση Ετικετών",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Φόρτωση δεδομένων γραφήματος...",
     "NO_ENOUGH_DATA": "Δεν έχουν ληφθεί αρκετά σημεία δεδομένων για την δημιουργία της αναφοράς, Παρακαλώ προσπαθήστε αργότερα.",
     "DOWNLOAD_LABEL_REPORTS": "Λήψη αναφορών ετικέτας",
@@ -559,6 +560,7 @@
     "INBOX": "Εισερχόμενα",
     "AGENT": "Πράκτορας",
     "TEAM": "Ομάδα",
+    "LABEL": "Ετικέτα",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/el/search.json b/app/javascript/dashboard/i18n/locale/el/search.json
index 4ac18bdaf..ab73f8a4f 100644
--- a/app/javascript/dashboard/i18n/locale/el/search.json
+++ b/app/javascript/dashboard/i18n/locale/el/search.json
@@ -4,12 +4,14 @@
       "ALL": "Όλες",
       "CONTACTS": "Επαφές",
       "CONVERSATIONS": "Συζητήσεις",
-      "MESSAGES": "Μηνύματα"
+      "MESSAGES": "Μηνύματα",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Επαφές",
       "CONVERSATIONS": "Συζητήσεις",
-      "MESSAGES": "Μηνύματα"
+      "MESSAGES": "Μηνύματα",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/el/settings.json b/app/javascript/dashboard/i18n/locale/el/settings.json
index 3ba8e18c4..fa6a645a7 100644
--- a/app/javascript/dashboard/i18n/locale/el/settings.json
+++ b/app/javascript/dashboard/i18n/locale/el/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Κώδικας Πρόσβασης (Access Token)",
         "NOTE": "Χρησιμοποιείται σε περίπτωση εξωτερικής ενοποίησης της εφαρμογής με κώδικα (API)",
-        "COPY": "Αντιγραφή"
+        "COPY": "Αντιγραφή",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Εκτός"
         },
         "SET_AVAILABILITY_SUCCESS": "Η διαθεσιμότητα ορίστηκε με επιτυχία",
-        "SET_AVAILABILITY_ERROR": "Αδυναμία ορισμού διαθεσιμότητας, παρακαλώ προσπαθήστε ξανά"
+        "SET_AVAILABILITY_ERROR": "Αδυναμία ορισμού διαθεσιμότητας, παρακαλώ προσπαθήστε ξανά",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Η διεύθυνση email",
@@ -280,6 +286,7 @@
     "REPORTS": "Αναφορές",
     "SETTINGS": "Ρυθμίσεις",
     "CONTACTS": "Επαφές",
+    "ACTIVE": "Ενεργή",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/en/attributesMgmt.json b/app/javascript/dashboard/i18n/locale/en/attributesMgmt.json
index dd413ab26..cea6359de 100644
--- a/app/javascript/dashboard/i18n/locale/en/attributesMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/en/attributesMgmt.json
@@ -5,6 +5,18 @@
     "LOADING": "Fetching custom attributes",
     "DESCRIPTION": "A custom attribute tracks additional details about your contacts or conversations—such as the subscription plan or the date of their first purchase. You can add different types of custom attributes, such as text, lists, or numbers, to capture the specific information you need.",
     "LEARN_MORE": "Learn more about custom attributes",
+    "ATTRIBUTE_MODELS": {
+      "CONVERSATION": "Conversation",
+      "CONTACT": "Contact"
+    },
+    "ATTRIBUTE_TYPES": {
+      "TEXT": "Text",
+      "NUMBER": "Number",
+      "LINK": "Link",
+      "DATE": "Date",
+      "LIST": "List",
+      "CHECKBOX": "Checkbox"
+    },
     "ADD": {
       "TITLE": "Add Custom Attribute",
       "SUBMIT": "Create",
diff --git a/app/javascript/dashboard/i18n/locale/en/automation.json b/app/javascript/dashboard/i18n/locale/en/automation.json
index 86ec0b58b..cb030332f 100644
--- a/app/javascript/dashboard/i18n/locale/en/automation.json
+++ b/app/javascript/dashboard/i18n/locale/en/automation.json
@@ -147,7 +147,19 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
+    },
+    "MESSAGE_TYPES": {
+      "INCOMING": "Incoming Message",
+      "OUTGOING": "Outgoing Message"
+    },
+    "PRIORITY_TYPES": {
+      "NONE": "None",
+      "LOW": "Low",
+      "MEDIUM": "Medium",
+      "HIGH": "High",
+      "URGENT": "Urgent"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/en/components.json b/app/javascript/dashboard/i18n/locale/en/components.json
index e44c6e039..0a2542a84 100644
--- a/app/javascript/dashboard/i18n/locale/en/components.json
+++ b/app/javascript/dashboard/i18n/locale/en/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/en/conversation.json b/app/javascript/dashboard/i18n/locale/en/conversation.json
index fdb7fc07a..5b3b7f3f8 100644
--- a/app/javascript/dashboard/i18n/locale/en/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/en/conversation.json
@@ -96,6 +96,10 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agents",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -308,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/en/generalSettings.json b/app/javascript/dashboard/i18n/locale/en/generalSettings.json
index c0c4d247d..d924bffbd 100644
--- a/app/javascript/dashboard/i18n/locale/en/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/en/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Account settings",
@@ -134,6 +134,7 @@
     "MULTISELECT": {
       "ENTER_TO_SELECT": "Press enter to select",
       "ENTER_TO_REMOVE": "Press enter to remove",
+      "NO_OPTIONS": "List is empty",
       "SELECT_ONE": "Select one",
       "SELECT": "Select"
     }
diff --git a/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
index cc0fe4b33..be7a6f2f9 100644
--- a/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Phone Number",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Account SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/en/integrations.json b/app/javascript/dashboard/i18n/locale/en/integrations.json
index cfa46867c..b3e091722 100644
--- a/app/javascript/dashboard/i18n/locale/en/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/en/integrations.json
@@ -315,11 +315,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Cancel"
       }
     }
   },
@@ -530,6 +545,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Delete",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/en/macros.json b/app/javascript/dashboard/i18n/locale/en/macros.json
index d22744190..fcb409f34 100644
--- a/app/javascript/dashboard/i18n/locale/en/macros.json
+++ b/app/javascript/dashboard/i18n/locale/en/macros.json
@@ -99,6 +99,13 @@
       "CHANGE_PRIORITY": "Change Priority",
       "ADD_PRIVATE_NOTE": "Add a Private Note",
       "SEND_WEBHOOK_EVENT": "Send Webhook Event"
+    },
+    "PRIORITY_TYPES": {
+      "NONE": "None",
+      "LOW": "Low",
+      "MEDIUM": "Medium",
+      "HIGH": "High",
+      "URGENT": "Urgent"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/en/report.json b/app/javascript/dashboard/i18n/locale/en/report.json
index 294ca2e7b..7c42fdfba 100644
--- a/app/javascript/dashboard/i18n/locale/en/report.json
+++ b/app/javascript/dashboard/i18n/locale/en/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/es/agentBots.json b/app/javascript/dashboard/i18n/locale/es/agentBots.json
index 8c1949fa0..512bbf7dd 100644
--- a/app/javascript/dashboard/i18n/locale/es/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/es/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "No se pudo actualizar el bot, por favor inténtalo de nuevo más tarde."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token de acceso",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/es/auditLogs.json b/app/javascript/dashboard/i18n/locale/es/auditLogs.json
index 322cbdfe3..1be0da1dd 100644
--- a/app/javascript/dashboard/i18n/locale/es/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/es/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} actualizó la configuración de la cuenta (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} ha eliminado la conversación #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/es/automation.json b/app/javascript/dashboard/i18n/locale/es/automation.json
index 90a7eb799..a81798027 100644
--- a/app/javascript/dashboard/i18n/locale/es/automation.json
+++ b/app/javascript/dashboard/i18n/locale/es/automation.json
@@ -130,37 +130,38 @@
     "EVENTS": {
       "CONVERSATION_CREATED": "Conversación creada",
       "CONVERSATION_UPDATED": "Conversación actualizada",
-      "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_OPENED": "Conversation Opened"
+      "MESSAGE_CREATED": "Mensaje creado",
+      "CONVERSATION_OPENED": "Conversación abierta"
     },
     "ACTIONS": {
-      "ASSIGN_AGENT": "Assign to Agent",
-      "ASSIGN_TEAM": "Assign a Team",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "ASSIGN_AGENT": "Asignar al agente",
+      "ASSIGN_TEAM": "Asignar equipo",
+      "ADD_LABEL": "Añadir etiqueta",
+      "REMOVE_LABEL": "Eliminar etiqueta",
+      "SEND_EMAIL_TO_TEAM": "Enviar un email al equipo",
+      "SEND_EMAIL_TRANSCRIPT": "Enviar transcripción por correo",
       "MUTE_CONVERSATION": "Silenciar Conversación",
       "SNOOZE_CONVERSATION": "Posponer conversación",
       "RESOLVE_CONVERSATION": "Resolver conversación",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
+      "SEND_WEBHOOK_EVENT": "Enviar Evento de Webhook",
+      "SEND_ATTACHMENT": "Enviar archivo adjunto",
+      "SEND_MESSAGE": "Enviar mensaje",
       "CHANGE_PRIORITY": "Cambiar prioridad",
-      "ADD_SLA": "Añadir SLA"
+      "ADD_SLA": "Añadir SLA",
+      "OPEN_CONVERSATION": "Abrir conversación"
     },
     "ATTRIBUTES": {
-      "MESSAGE_TYPE": "Message Type",
-      "MESSAGE_CONTAINS": "Message Contains",
+      "MESSAGE_TYPE": "Tipo de mensaje",
+      "MESSAGE_CONTAINS": "El mensaje contiene",
       "EMAIL": "E-mail",
       "INBOX": "Bandeja de entrada",
-      "CONVERSATION_LANGUAGE": "Conversation Language",
+      "CONVERSATION_LANGUAGE": "Idioma de la conversación",
       "PHONE_NUMBER": "Número telefónico",
       "STATUS": "Estado",
       "BROWSER_LANGUAGE": "Idioma del navegador",
-      "MAIL_SUBJECT": "Email Subject",
+      "MAIL_SUBJECT": "Asunto de Email",
       "COUNTRY_NAME": "País",
-      "REFERER_LINK": "Referrer Link",
+      "REFERER_LINK": "Enlace de referencia",
       "ASSIGNEE_NAME": "Cesionario",
       "TEAM_NAME": "Equipo",
       "PRIORITY": "Prioridad"
diff --git a/app/javascript/dashboard/i18n/locale/es/components.json b/app/javascript/dashboard/i18n/locale/es/components.json
index 79764eadc..4627e6897 100644
--- a/app/javascript/dashboard/i18n/locale/es/components.json
+++ b/app/javascript/dashboard/i18n/locale/es/components.json
@@ -45,9 +45,12 @@
     "WATCH_VIDEO": "Watch video"
   },
   "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
+    "MINUTES": "Minutos",
+    "HOURS": "Horas",
+    "DAYS": "Días",
+    "PLACEHOLDER": "Ingresar duración"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "¡Muy pronto!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/es/contact.json b/app/javascript/dashboard/i18n/locale/es/contact.json
index bfb4b880b..859de8246 100644
--- a/app/javascript/dashboard/i18n/locale/es/contact.json
+++ b/app/javascript/dashboard/i18n/locale/es/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contactos",
       "SEARCH_TITLE": "Buscar contactos",
+      "ACTIVE_TITLE": "Contactos activos",
       "SEARCH_PLACEHOLDER": "Buscar...",
       "MESSAGE_BUTTON": "Mensaje",
       "SEND_MESSAGE": "Enviar mensaje",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Agregar Twitter/X"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "Eliminar permanentemente este contacto. Esta acción es irreversible.",
+        "BUTTON": "Eliminar ahora"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Eliminar contacto",
       "DELETE_DIALOG": {
         "TITLE": "Confirmar eliminación",
-        "DESCRIPTION": "¿Estás seguro de que quieres eliminar este contacto {contactName}?",
+        "DESCRIPTION": "¿Está seguro que desea eliminar este contacto?",
         "CONFIRM": "Sí, eliminar",
         "API": {
           "SUCCESS_MESSAGE": "Contacto eliminado correctamente",
@@ -545,8 +550,8 @@
         "YOU": "Tú",
         "SAVE": "Guardar nota",
         "EXPAND": "Expandir",
-        "COLLAPSE": "Collapse",
-        "NO_NOTES": "No notes, you can add notes from the contact details page.",
+        "COLLAPSE": "Contraer",
+        "NO_NOTES": "No hay notas, puede agregar notas desde la página de detalles de contacto.",
         "EMPTY_STATE": "No hay notas asociadas a este contacto. Puede añadir una nota escribiendo en el recuadro superior."
       }
     },
@@ -555,7 +560,8 @@
       "SUBTITLE": "Empieza a añadir nuevos contactos haciendo clic en el botón de abajo",
       "BUTTON_LABEL": "Añadir contacto",
       "SEARCH_EMPTY_STATE_TITLE": "No hay contactos que coincidan con tu búsqueda 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No hay contactos disponibles en esta vista 📋"
+      "LIST_EMPTY_STATE_TITLE": "No hay contactos disponibles en esta vista 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No hay contactos activos por el momento 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/es/conversation.json b/app/javascript/dashboard/i18n/locale/es/conversation.json
index d871a7de5..51cd0a1e0 100644
--- a/app/javascript/dashboard/i18n/locale/es/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/es/conversation.json
@@ -32,12 +32,12 @@
     "LOADING_CONVERSATIONS": "Cargando conversaciones",
     "CANNOT_REPLY": "No puede responder debido a",
     "24_HOURS_WINDOW": "Restricción de la ventana de mensajes de 24 horas",
-    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
+    "API_HOURS_WINDOW": "Solo puedes responder a esta conversación dentro de {hours} horas",
     "NOT_ASSIGNED_TO_YOU": "Esta conversación no te está asignada. ¿Quieres asignarla a ti mismo?",
     "ASSIGN_TO_ME": "Asignar a mi",
     "TWILIO_WHATSAPP_CAN_REPLY": "Sólo puede responder a esta conversación usando una plantilla de mensaje debido a",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "Restricción de la ventana de mensajes de 24 horas",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
+    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "Esta cuenta de Instagram fue migrada a la nueva bandeja de entrada del canal Instagram. Todos los nuevos mensajes aparecerán allí. Ya no podrás enviar mensajes de esta conversación.",
     "REPLYING_TO": "Esta respondiendo a:",
     "REMOVE_SELECTION": "Eliminar selección",
     "DOWNLOAD": "Descargar",
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolver",
       "REOPEN_ACTION": "Reabrir",
       "OPEN_ACTION": "Abrir",
+      "MORE_ACTIONS": "Otras acciones",
       "OPEN": "Más",
       "CLOSE": "Cerrar",
       "DETAILS": "detalles",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Próxima semana"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agentes",
+      "TEAMS": "Equipos"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Posponer hasta",
       "APPLY": "Posponer",
@@ -117,6 +122,11 @@
         "FAILED": "No se pudo cambiar la prioridad. Por favor, inténtelo de nuevo."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Eliminar conversación #{conversationId}",
+      "DESCRIPTION": "¿Está seguro que desea eliminar esta conversación?",
+      "CONFIRM": "Eliminar"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Marcar como pendiente",
       "RESOLVED": "Marcar como resuelto",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Asignar etiqueta",
       "AGENTS_LOADING": "Cargando agentes...",
       "ASSIGN_TEAM": "Asignar equipo",
+      "DELETE": "Eliminar conversación",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "ID de conversación {conversationId} asignado a \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etiqueta asignada correctamente",
     "ASSIGN_LABEL_FAILED": "No se ha podido asignar la etiqueta",
     "CHANGE_TEAM": "Equipo de conversación cambiado",
+    "SUCCESS_DELETE_CONVERSATION": "Conversación eliminada con éxito",
+    "FAIL_DELETE_CONVERSATION": "¡No se pudo eliminar la conversación! Inténtalo de nuevo",
     "FILE_SIZE_LIMIT": "El archivo supera el límite de archivos adjuntos de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "No se puede enviar este mensaje, por favor inténtalo de nuevo más tarde",
     "SENT_BY": "Enviado por:",
@@ -295,10 +308,11 @@
       "CONVERSATION_ACTIONS": "Acciones de conversación",
       "CONVERSATION_LABELS": "Etiquetas de conversación",
       "CONVERSATION_INFO": "Información de la conversación",
-      "CONTACT_NOTES": "Contact Notes",
+      "CONTACT_NOTES": "Notas de contacto",
       "CONTACT_ATTRIBUTES": "Atributos de contacto",
       "PREVIOUS_CONVERSATION": "Conversaciones anteriores",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Problemas lineales vinculados",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/es/general.json b/app/javascript/dashboard/i18n/locale/es/general.json
index 20d218464..84e57dae6 100644
--- a/app/javascript/dashboard/i18n/locale/es/general.json
+++ b/app/javascript/dashboard/i18n/locale/es/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Buscar",
       "EMPTY_STATE": "No se encontraron resultados"
-    }
+    },
+    "CLOSE": "Cerrar"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/es/generalSettings.json b/app/javascript/dashboard/i18n/locale/es/generalSettings.json
index 5812fe5dd..deb9e532f 100644
--- a/app/javascript/dashboard/i18n/locale/es/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/es/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Configuración de la cuenta",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferencias",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nombre de cuenta",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json
index 400a604a6..2ce3dda49 100644
--- a/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/es/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "No pudimos guardar el canal de WhatsApp"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Número telefónico",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Cuenta SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Token de Auth",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "Clave API secreta",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "Canal API",
         "DESC": "Integre con API channel y comienze a dar soporte a sus clientes.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "Canal API",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/es/integrations.json b/app/javascript/dashboard/i18n/locale/es/integrations.json
index 905226810..b7f4b5494 100644
--- a/app/javascript/dashboard/i18n/locale/es/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/es/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Problema desvinculado con éxito",
         "ERROR": "Se ha producido un error al desvincular el problema, inténtelo de nuevo"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Sí, eliminar",
         "CANCEL": "Cancelar"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Sí, eliminar",
+        "CANCEL": "Cancelar"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Capitán",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Prueba estas sugerencias",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Enviar mensaje...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Tú",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "Puede cambiar o cancelar su plan en cualquier momento"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Por favor, comuníquese con su administrador para la actualización."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Descripción",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Eliminar",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/es/macros.json b/app/javascript/dashboard/i18n/locale/es/macros.json
index 627c9d762..0085c7ebd 100644
--- a/app/javascript/dashboard/i18n/locale/es/macros.json
+++ b/app/javascript/dashboard/i18n/locale/es/macros.json
@@ -85,20 +85,20 @@
       "ATLEAST_ONE_ACTION_REQUIRED": "Se requiere al menos una acción"
     },
     "ACTIONS": {
-      "ASSIGN_TEAM": "Assign a Team",
+      "ASSIGN_TEAM": "Asignar equipo",
       "ASSIGN_AGENT": "Assign an Agent",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
+      "ADD_LABEL": "Añadir etiqueta",
+      "REMOVE_LABEL": "Eliminar etiqueta",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "SEND_EMAIL_TRANSCRIPT": "Enviar transcripción por correo",
       "MUTE_CONVERSATION": "Silenciar Conversación",
       "SNOOZE_CONVERSATION": "Posponer conversación",
       "RESOLVE_CONVERSATION": "Resolver conversación",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
+      "SEND_ATTACHMENT": "Enviar archivo adjunto",
+      "SEND_MESSAGE": "Enviar mensaje",
       "CHANGE_PRIORITY": "Cambiar prioridad",
       "ADD_PRIVATE_NOTE": "Add a Private Note",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
+      "SEND_WEBHOOK_EVENT": "Enviar Evento de Webhook"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/es/report.json b/app/javascript/dashboard/i18n/locale/es/report.json
index 19a0edfd0..316500a3a 100644
--- a/app/javascript/dashboard/i18n/locale/es/report.json
+++ b/app/javascript/dashboard/i18n/locale/es/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Resumen de etiquetas",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Cargando datos del gráfico...",
     "NO_ENOUGH_DATA": "No hemos recibido suficientes puntos de datos para generar el informe. Inténtalo de nuevo más tarde.",
     "DOWNLOAD_LABEL_REPORTS": "Descargar reportes de etiquetas",
@@ -559,6 +560,7 @@
     "INBOX": "Bandeja de entrada",
     "AGENT": "Agente",
     "TEAM": "Equipo",
+    "LABEL": "Etiqueta",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/es/search.json b/app/javascript/dashboard/i18n/locale/es/search.json
index 835bccc2a..99e3bd070 100644
--- a/app/javascript/dashboard/i18n/locale/es/search.json
+++ b/app/javascript/dashboard/i18n/locale/es/search.json
@@ -4,12 +4,14 @@
       "ALL": "Todos",
       "CONTACTS": "Contactos",
       "CONVERSATIONS": "Conversaciones",
-      "MESSAGES": "Mensajes"
+      "MESSAGES": "Mensajes",
+      "ARTICLES": "Artículos"
     },
     "SECTION": {
       "CONTACTS": "Contactos",
       "CONVERSATIONS": "Conversaciones",
-      "MESSAGES": "Mensajes"
+      "MESSAGES": "Mensajes",
+      "ARTICLES": "Artículos"
     },
     "VIEW_MORE": "Ver más",
     "LOAD_MORE": "Cargar más",
diff --git a/app/javascript/dashboard/i18n/locale/es/settings.json b/app/javascript/dashboard/i18n/locale/es/settings.json
index de17a00f9..09081dbdd 100644
--- a/app/javascript/dashboard/i18n/locale/es/settings.json
+++ b/app/javascript/dashboard/i18n/locale/es/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token de acceso",
         "NOTE": "Este token puede ser usado si estás construyendo una integración basada en API",
-        "COPY": "Copiar"
+        "COPY": "Copiar",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "¿Está seguro?",
+        "CONFIRM_HINT": "Haz clic de nuevo para confirmar",
+        "RESET_SUCCESS": "Token de acceso regenerado con éxito",
+        "RESET_ERROR": "No se puede regenerar el token de acceso. Por favor, inténtalo de nuevo"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Alertas de audio",
@@ -185,7 +190,8 @@
           "OFFLINE": "Desconectado"
         },
         "SET_AVAILABILITY_SUCCESS": "La disponibilidad se ha establecido con éxito",
-        "SET_AVAILABILITY_ERROR": "No se pudo establecer la disponibilidad, inténtelo de nuevo"
+        "SET_AVAILABILITY_ERROR": "No se pudo establecer la disponibilidad, inténtelo de nuevo",
+        "IMPERSONATING_ERROR": "No se puede cambiar la disponibilidad al suplantar a un usuario"
       },
       "EMAIL": {
         "LABEL": "Tu dirección de correo",
@@ -280,6 +286,7 @@
     "REPORTS": "Informes",
     "SETTINGS": "Ajustes",
     "CONTACTS": "Contactos",
+    "ACTIVE": "Activo",
     "CAPTAIN": "Capitán",
     "CAPTAIN_ASSISTANTS": "Asistentes",
     "CAPTAIN_DOCUMENTS": "Documentos",
diff --git a/app/javascript/dashboard/i18n/locale/fa/agentBots.json b/app/javascript/dashboard/i18n/locale/fa/agentBots.json
index b62a645ee..e5af6099c 100644
--- a/app/javascript/dashboard/i18n/locale/fa/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/fa/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "ربات بروز رسانی نشد، لطفا دوباره امتحان کنید."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "توکن دسترسی",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/fa/auditLogs.json b/app/javascript/dashboard/i18n/locale/fa/auditLogs.json
index e53abfbfb..0b3f78a44 100644
--- a/app/javascript/dashboard/i18n/locale/fa/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/fa/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fa/automation.json b/app/javascript/dashboard/i18n/locale/fa/automation.json
index 40ad16241..b04ae78dd 100644
--- a/app/javascript/dashboard/i18n/locale/fa/automation.json
+++ b/app/javascript/dashboard/i18n/locale/fa/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "تغییر اولویت",
-      "ADD_SLA": "اضافه کردن SLA"
+      "ADD_SLA": "اضافه کردن SLA",
+      "OPEN_CONVERSATION": "باز کردن گفتگو"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/fa/components.json b/app/javascript/dashboard/i18n/locale/fa/components.json
index 13c553711..b2dd2e2ee 100644
--- a/app/javascript/dashboard/i18n/locale/fa/components.json
+++ b/app/javascript/dashboard/i18n/locale/fa/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fa/contact.json b/app/javascript/dashboard/i18n/locale/fa/contact.json
index 832acbeab..3f8940c0e 100644
--- a/app/javascript/dashboard/i18n/locale/fa/contact.json
+++ b/app/javascript/dashboard/i18n/locale/fa/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "مخاطبین",
       "SEARCH_TITLE": "جستجوی مخاطبین",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "جستجو...",
       "MESSAGE_BUTTON": "پیام",
       "SEND_MESSAGE": "ارسال پیام",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "حذف مخاطب",
       "DELETE_DIALOG": {
         "TITLE": "تاییدیه حذف",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "بله، حذف شود",
         "API": {
           "SUCCESS_MESSAGE": "مخاطب با موفقیت حذف شد",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "هیچ مخاطبی با جستجوی شما مطابقت ندارد 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/fa/conversation.json b/app/javascript/dashboard/i18n/locale/fa/conversation.json
index 844a928d4..07f540d3d 100644
--- a/app/javascript/dashboard/i18n/locale/fa/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/fa/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "حل شد",
       "REOPEN_ACTION": "دوباره باز کنید",
       "OPEN_ACTION": "باز",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "بیشتر",
       "CLOSE": "بستن",
       "DETAILS": "جزئیات",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "هفته بعد"
       }
     },
+    "MENTION": {
+      "AGENTS": "ایجنت ها",
+      "TEAMS": "تیم‌ها"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "به تعویق انداختن تا",
       "APPLY": "به تعویق انداختن",
@@ -117,6 +122,11 @@
         "FAILED": "تغییر اولویت گفتگو با موفقیت انجام نشد. لطفا دوباره تلاش نمایید."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "حذف"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "علامت گذاری به عنوان در انتظار",
       "RESOLVED": "علامت زدن به عنوان حل شده",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "برچسب اختصاص دهید",
       "AGENTS_LOADING": "بارگذاری اپراتور ها...",
       "ASSIGN_TEAM": "تیم را تعیین کنید",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "شناسه مکالمه {conversationId} به \"{agentName}\" اختصاص داده شد",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "برچسب با موفقیت تخصیص یافت",
     "ASSIGN_LABEL_FAILED": "تخصیص برچسب ناموفق بود",
     "CHANGE_TEAM": "تیم مکالمه تغییر کرد",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "پرونده از حد مجاز پیوست {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} مگابایت بیشتر است",
     "MESSAGE_ERROR": "ارسال این پیام امکان پذیر نیست ، لطفاً بعداً دوباره امتحان کنید",
     "SENT_BY": "ارسال شده توسط:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "ویژگی‌های تماس",
       "PREVIOUS_CONVERSATION": "گفتگوهای قبلی",
       "MACROS": "ماکروها",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/fa/general.json b/app/javascript/dashboard/i18n/locale/fa/general.json
index a4b6d9d88..d04980558 100644
--- a/app/javascript/dashboard/i18n/locale/fa/general.json
+++ b/app/javascript/dashboard/i18n/locale/fa/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "جستجو",
       "EMPTY_STATE": "نتیجه‌ای یافت نشد"
-    }
+    },
+    "CLOSE": "بستن"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fa/generalSettings.json b/app/javascript/dashboard/i18n/locale/fa/generalSettings.json
index d902a227d..412be985d 100644
--- a/app/javascript/dashboard/i18n/locale/fa/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/fa/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "تنظیمات حساب",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "۳۰",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "تنظیمات",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "نام حساب‌کاربری",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json
index 87f1f1e95..d13df62ed 100644
--- a/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "ما نتوانستیم کانال WhatsApp را ذخیره کنیم"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "شماره تلفن",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "شناسه SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth توکن",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "کانال API",
         "DESC": "با کانال API ادغام شده و از مشتریان خود پشتیبانی کنید.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "کانال API",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fa/integrations.json b/app/javascript/dashboard/i18n/locale/fa/integrations.json
index 9ee1fc854..7b6e8fe5c 100644
--- a/app/javascript/dashboard/i18n/locale/fa/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/fa/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "بله، حذف شود",
         "CANCEL": "انصراف"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "بله، حذف شود",
+        "CANCEL": "انصراف"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "ارسال پیام...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "شما",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "لطفاً برای ارتقا با ادمین خود تماس بگیرید."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "توضیحات",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "حذف",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/fa/report.json b/app/javascript/dashboard/i18n/locale/fa/report.json
index 61630d9c8..b1a4aa3b7 100644
--- a/app/javascript/dashboard/i18n/locale/fa/report.json
+++ b/app/javascript/dashboard/i18n/locale/fa/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "نمای کلی برچسب ها",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "در حال دریافت اطلاعات...",
     "NO_ENOUGH_DATA": "متاسفانه اطلاعات کافی دریافت نشد، لطفا بعدا دوباره امتحان کنید",
     "DOWNLOAD_LABEL_REPORTS": "دانلود گزارش برچسب ها",
@@ -559,6 +560,7 @@
     "INBOX": "صندوق ورودی",
     "AGENT": "ایجنت",
     "TEAM": "تیم‌",
+    "LABEL": "برچسب",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/fa/search.json b/app/javascript/dashboard/i18n/locale/fa/search.json
index 105e2a493..d2b9fbc8f 100644
--- a/app/javascript/dashboard/i18n/locale/fa/search.json
+++ b/app/javascript/dashboard/i18n/locale/fa/search.json
@@ -4,12 +4,14 @@
       "ALL": "همه",
       "CONTACTS": "مخاطبین",
       "CONVERSATIONS": "گفتگوها",
-      "MESSAGES": "پیام‌ها"
+      "MESSAGES": "پیام‌ها",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "مخاطبین",
       "CONVERSATIONS": "گفتگوها",
-      "MESSAGES": "پیام‌ها"
+      "MESSAGES": "پیام‌ها",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/fa/settings.json b/app/javascript/dashboard/i18n/locale/fa/settings.json
index 2e0b262c0..4a037f3ad 100644
--- a/app/javascript/dashboard/i18n/locale/fa/settings.json
+++ b/app/javascript/dashboard/i18n/locale/fa/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "توکن دسترسی",
         "NOTE": "از این توکن برای دسترسی از طریق API استفاده می‌شود",
-        "COPY": "کپی"
+        "COPY": "کپی",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "آفلاین"
         },
         "SET_AVAILABILITY_SUCCESS": "در دسترس بودن با موفقیت تنظیم شد",
-        "SET_AVAILABILITY_ERROR": "در دسترس بودن تنظیم نشد، لطفا دوباره امتحان کنید"
+        "SET_AVAILABILITY_ERROR": "در دسترس بودن تنظیم نشد، لطفا دوباره امتحان کنید",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "ایمیل شما",
@@ -280,6 +286,7 @@
     "REPORTS": "گزارشات",
     "SETTINGS": "تنظیمات",
     "CONTACTS": "مخاطبین",
+    "ACTIVE": "فعال",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/fi/agentBots.json b/app/javascript/dashboard/i18n/locale/fi/agentBots.json
index 25d68bd61..eae68ec01 100644
--- a/app/javascript/dashboard/i18n/locale/fi/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/fi/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/fi/auditLogs.json b/app/javascript/dashboard/i18n/locale/fi/auditLogs.json
index 82a9bcf33..67a9ae2e8 100644
--- a/app/javascript/dashboard/i18n/locale/fi/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/fi/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fi/automation.json b/app/javascript/dashboard/i18n/locale/fi/automation.json
index 7a8ab4ad6..c151c7530 100644
--- a/app/javascript/dashboard/i18n/locale/fi/automation.json
+++ b/app/javascript/dashboard/i18n/locale/fi/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/fi/components.json b/app/javascript/dashboard/i18n/locale/fi/components.json
index 4270da3d8..16b40e1e4 100644
--- a/app/javascript/dashboard/i18n/locale/fi/components.json
+++ b/app/javascript/dashboard/i18n/locale/fi/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fi/contact.json b/app/javascript/dashboard/i18n/locale/fi/contact.json
index bbc7b00e4..969c21162 100644
--- a/app/javascript/dashboard/i18n/locale/fi/contact.json
+++ b/app/javascript/dashboard/i18n/locale/fi/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Yhteystiedot",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Viesti",
       "SEND_MESSAGE": "Lähetä viesti",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Poista yhteystieto",
       "DELETE_DIALOG": {
         "TITLE": "Vahvista poistaminen",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Kyllä, poista",
         "API": {
           "SUCCESS_MESSAGE": "Yhteystiedon poistaminen onnistui",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Ei hakua vastaavia yhteystietoja 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/fi/conversation.json b/app/javascript/dashboard/i18n/locale/fi/conversation.json
index b9a0d066e..cf82a8ed5 100644
--- a/app/javascript/dashboard/i18n/locale/fi/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/fi/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Ratkaise",
       "REOPEN_ACTION": "Uudelleenavaa",
       "OPEN_ACTION": "Avaa",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Näytä",
       "CLOSE": "Sulje",
       "DETAILS": "tiedot",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "MENTION": {
+      "AGENTS": "Edustajat",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Poista"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Lähettäjä:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Yhteystiedon määritteet",
       "PREVIOUS_CONVERSATION": "Edelliset keskustelut",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/fi/general.json b/app/javascript/dashboard/i18n/locale/fi/general.json
index 3a3e20797..2a2a267c7 100644
--- a/app/javascript/dashboard/i18n/locale/fi/general.json
+++ b/app/javascript/dashboard/i18n/locale/fi/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Etsi",
       "EMPTY_STATE": "Tuloksia ei löytynyt"
-    }
+    },
+    "CLOSE": "Sulje"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fi/generalSettings.json b/app/javascript/dashboard/i18n/locale/fi/generalSettings.json
index 2e1235069..699606a35 100644
--- a/app/javascript/dashboard/i18n/locale/fi/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/fi/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Tilin asetukset",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Asetukset",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Tilin nimi",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json
index 90d823345..c0ca9c1b5 100644
--- a/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Puhelinnumero",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Tilin SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API-rajapinta",
         "DESC": "Integroi API-rajapintaan ja aloita tukemaan asiakkaitasi.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API-rajapinta",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fi/integrations.json b/app/javascript/dashboard/i18n/locale/fi/integrations.json
index 1d7ec60c0..d61448b90 100644
--- a/app/javascript/dashboard/i18n/locale/fi/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/fi/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Peruuta"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Peruuta"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Lähetä viesti...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Sinä",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Kuvaus",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Poista",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/fi/report.json b/app/javascript/dashboard/i18n/locale/fi/report.json
index 5e56fcbd9..6f5f5cf58 100644
--- a/app/javascript/dashboard/i18n/locale/fi/report.json
+++ b/app/javascript/dashboard/i18n/locale/fi/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Ladataan kaaviotietoja...",
     "NO_ENOUGH_DATA": "Emme ole saaneet tarpeeksi dataa raportin luomiseen, yritä myöhemmin uudelleen.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Edustajat",
     "TEAM": "Tiimi",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/fi/search.json b/app/javascript/dashboard/i18n/locale/fi/search.json
index 13071d401..89368d3b6 100644
--- a/app/javascript/dashboard/i18n/locale/fi/search.json
+++ b/app/javascript/dashboard/i18n/locale/fi/search.json
@@ -4,12 +4,14 @@
       "ALL": "Kaikki",
       "CONTACTS": "Yhteystiedot",
       "CONVERSATIONS": "Keskustelut",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Yhteystiedot",
       "CONVERSATIONS": "Keskustelut",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/fi/settings.json b/app/javascript/dashboard/i18n/locale/fi/settings.json
index 42a0e9ccc..2488a8768 100644
--- a/app/javascript/dashboard/i18n/locale/fi/settings.json
+++ b/app/javascript/dashboard/i18n/locale/fi/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "Tätä tunnusta voidaan käyttää, jos olet rakentamassa API-pohjaista integraatiota",
-        "COPY": "Kopioi"
+        "COPY": "Kopioi",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Sinun sähköpostiosoitteesi",
@@ -280,6 +286,7 @@
     "REPORTS": "Raportit",
     "SETTINGS": "Asetukset",
     "CONTACTS": "Yhteystiedot",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/fr/agentBots.json b/app/javascript/dashboard/i18n/locale/fr/agentBots.json
index aed48e91d..99142ad27 100644
--- a/app/javascript/dashboard/i18n/locale/fr/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/fr/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Impossible de mettre à jour le bot, veuillez réessayer plus tard."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Jeton d'accès",
+      "DESCRIPTION": "Copiez le jeton d'accès et enregistrez-le en toute sécurité",
+      "COPY_SUCCESSFUL": "Jeton d'accès copié dans le presse-papier",
+      "RESET_SUCCESS": "Jeton d'accès régénéré avec succès",
+      "RESET_ERROR": "Impossible de régénérer le jeton d'accès. Veuillez réessayer"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Avatar du bot"
@@ -75,11 +82,11 @@
       "WEBHOOK_URL": {
         "LABEL": "URL du Webhook",
         "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "L'URL du webhook est requise"
+        "REQUIRED": "L'URL du Webhook est requise"
       },
       "ERRORS": {
         "NAME": "Le nom du bot est requis",
-        "URL": "L'URL du webhook est requise",
+        "URL": "L'URL du Webhook est requise",
         "VALID_URL": "Veuillez entrer une URL valide commençant par http:// ou https://"
       },
       "CANCEL": "Annuler",
diff --git a/app/javascript/dashboard/i18n/locale/fr/auditLogs.json b/app/javascript/dashboard/i18n/locale/fr/auditLogs.json
index d70ebde17..fde634766 100644
--- a/app/javascript/dashboard/i18n/locale/fr/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/fr/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fr/automation.json b/app/javascript/dashboard/i18n/locale/fr/automation.json
index c2c657a54..46153c7d7 100644
--- a/app/javascript/dashboard/i18n/locale/fr/automation.json
+++ b/app/javascript/dashboard/i18n/locale/fr/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Envoyer la pièce jointe",
       "SEND_MESSAGE": "Envoyer un message",
       "CHANGE_PRIORITY": "Modifier la priorité",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Ouvrir la conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Type de message",
diff --git a/app/javascript/dashboard/i18n/locale/fr/components.json b/app/javascript/dashboard/i18n/locale/fr/components.json
index 41e6a1b0d..491f0d493 100644
--- a/app/javascript/dashboard/i18n/locale/fr/components.json
+++ b/app/javascript/dashboard/i18n/locale/fr/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Heures",
     "DAYS": "Jours",
     "PLACEHOLDER": "Entrez la durée"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fr/contact.json b/app/javascript/dashboard/i18n/locale/fr/contact.json
index ab416438d..c41f004b0 100644
--- a/app/javascript/dashboard/i18n/locale/fr/contact.json
+++ b/app/javascript/dashboard/i18n/locale/fr/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Envoyer un message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Supprimer le contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirmer la suppression",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Oui, supprimer",
         "API": {
           "SUCCESS_MESSAGE": "Contact supprimé avec succès",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Aucun contact ne correspond à votre recherche 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/fr/conversation.json b/app/javascript/dashboard/i18n/locale/fr/conversation.json
index 7471f9850..73f0ba7e6 100644
--- a/app/javascript/dashboard/i18n/locale/fr/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/fr/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Résoudre",
       "REOPEN_ACTION": "Ré-ouvrir",
       "OPEN_ACTION": "Ouvert",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Plus",
       "CLOSE": "Fermer",
       "DETAILS": "détails",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Semaine prochaine"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agents",
+      "TEAMS": "Équipes"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Reporter jusqu'à",
       "APPLY": "Reporter",
@@ -117,6 +122,11 @@
         "FAILED": "Impossible de modifier la priorité. Veuillez réessayer."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Supprimer"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Marquer comme en attente",
       "RESOLVED": "Marquer comme résolu",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assigner une étiquette",
       "AGENTS_LOADING": "Chargement des agents...",
       "ASSIGN_TEAM": "Assigner une équipe",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assignée à \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Étiquette attribuée avec succès",
     "ASSIGN_LABEL_FAILED": "Échec de l'attribution de l'étiquette",
     "CHANGE_TEAM": "L'équipe de conversation a été modifiée",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Le fichier dépasse la limite de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} pour les pièces jointes",
     "MESSAGE_ERROR": "Impossible d'envoyer ce message, veuillez réessayer plus tard",
     "SENT_BY": "Envoyé par:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Attributs du contact",
       "PREVIOUS_CONVERSATION": "Conversations précédentes",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/fr/general.json b/app/javascript/dashboard/i18n/locale/fr/general.json
index b25c8d702..eb09173c5 100644
--- a/app/javascript/dashboard/i18n/locale/fr/general.json
+++ b/app/javascript/dashboard/i18n/locale/fr/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Rechercher",
       "EMPTY_STATE": "Aucun résultat trouvé"
-    }
+    },
+    "CLOSE": "Fermer"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fr/generalSettings.json b/app/javascript/dashboard/i18n/locale/fr/generalSettings.json
index 6a8bee06d..e2485cd9c 100644
--- a/app/javascript/dashboard/i18n/locale/fr/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/fr/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "Vous avez dépassé la limite de conversation. Le plan Hacker autorise uniquement 500 conversations.",
       "INBOXES": "Vous avez dépassé la limite de boîtes de réception. Le plan Hacker ne prend en charge que le chat en direct sur le site Web. Des boîtes de réception supplémentaires telles que l'email, WhatsApp, etc. nécessitent un plan payant.",
-      "AGENTS": "Vous avez dépassé la limite d'agents. Le plan Hacker permet uniquement 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Veuillez contacter votre administrateur pour mettre à niveau le plan et continuer à utiliser toutes les fonctionnalités."
     },
     "TITLE": "Paramètres du compte",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Résolution automatique des conversations",
-        "NOTE": "Cette configuration vous permet de résoudre automatiquement la conversation après un certain délai. Définissez la durée et personnalisez le message à l'utilisateur ci-dessous."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "La durée de résolution automatique doit être comprise entre 10 minutes et 999 jours",
+          "API": {
+            "SUCCESS": "Paramètres de résolution automatique mis à jour avec succès",
+            "ERROR": "Échec de la mise à jour des paramètres de résolution automatique"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "La conversation a été marquée comme résolue par le système en raison de 15 jours d'inactivité",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nom du compte",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclure les conversations non prises en charge",
-        "HELP": "Lorsque cette option est activée, le système ignorera la résolution des conversations qui attendent toujours une réponse d'un agent."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Durée d'inactivité avant résolution",
diff --git a/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json
index 5981e27e9..7a5ec1d7a 100644
--- a/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/fr/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "Nous n'avons pas pu enregistrer le canal WhatsApp"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Numéro de téléphone",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "SID du compte",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Jeton d'authentification",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "SID de la clé API",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "Secret de la clé API",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "Canal API",
         "DESC": "Intégrez le canal API et commencez à aider vos clients.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "Canal API",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/fr/integrations.json b/app/javascript/dashboard/i18n/locale/fr/integrations.json
index 14d052530..153c04ca0 100644
--- a/app/javascript/dashboard/i18n/locale/fr/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/fr/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Oui, supprimer",
         "CANCEL": "Annuler"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Oui, supprimer",
+        "CANCEL": "Annuler"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Envoyer un message...",
       "EMPTY_MESSAGE": "Une erreur s'est produite lors de la génération de la réponse. Veuillez réessayer.",
       "LOADER": "Captain is thinking",
       "YOU": "Vous",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Évaluer cette conversation",
           "CONTENT": "Revue de la conversation pour évaluer dans quelle mesure elle répond aux besoins du client. Partagez une note sur 5 en fonction du ton, de la clarté et de l'efficacité."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Entrez le nom de l'assistant",
           "ERROR": "Le nom est requis"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Entrez la description de l'assistant",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Supprimer",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/fr/report.json b/app/javascript/dashboard/i18n/locale/fr/report.json
index 4215d8417..0cf003018 100644
--- a/app/javascript/dashboard/i18n/locale/fr/report.json
+++ b/app/javascript/dashboard/i18n/locale/fr/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Présentation des étiquettes",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Chargement des données du graphique ...",
     "NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
     "DOWNLOAD_LABEL_REPORTS": "Télécharger les rapports d'étiquettes",
@@ -559,6 +560,7 @@
     "INBOX": "Boîte de réception",
     "AGENT": "Agent",
     "TEAM": "Équipes",
+    "LABEL": "Étiquettes",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/fr/search.json b/app/javascript/dashboard/i18n/locale/fr/search.json
index f0c308f7f..55b0ab530 100644
--- a/app/javascript/dashboard/i18n/locale/fr/search.json
+++ b/app/javascript/dashboard/i18n/locale/fr/search.json
@@ -4,12 +4,14 @@
       "ALL": "Tous",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/fr/settings.json b/app/javascript/dashboard/i18n/locale/fr/settings.json
index 011bac2c1..404673d71 100644
--- a/app/javascript/dashboard/i18n/locale/fr/settings.json
+++ b/app/javascript/dashboard/i18n/locale/fr/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Jeton d'accès",
         "NOTE": "Ce jeton peut être utilisé si vous construisez une intégration basée sur l'API",
-        "COPY": "Copier"
+        "COPY": "Copier",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Jeton d'accès régénéré avec succès",
+        "RESET_ERROR": "Impossible de régénérer le jeton d'accès. Veuillez réessayer"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Hors ligne"
         },
         "SET_AVAILABILITY_SUCCESS": "La disponibilité a bien été définie",
-        "SET_AVAILABILITY_ERROR": "Impossible de définir la disponibilité, veuillez réessayer"
+        "SET_AVAILABILITY_ERROR": "Impossible de définir la disponibilité, veuillez réessayer",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Votre adresse de courriel",
@@ -280,6 +286,7 @@
     "REPORTS": "Rapports",
     "SETTINGS": "Paramètres",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Actif",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/he/agentBots.json b/app/javascript/dashboard/i18n/locale/he/agentBots.json
index 94ace18f2..925836f35 100644
--- a/app/javascript/dashboard/i18n/locale/he/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/he/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "אסימון",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/he/auditLogs.json b/app/javascript/dashboard/i18n/locale/he/auditLogs.json
index 34450eb06..e52d31f86 100644
--- a/app/javascript/dashboard/i18n/locale/he/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/he/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/he/automation.json b/app/javascript/dashboard/i18n/locale/he/automation.json
index 31a7fb68c..5b8f1edd7 100644
--- a/app/javascript/dashboard/i18n/locale/he/automation.json
+++ b/app/javascript/dashboard/i18n/locale/he/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "שיחה פתוחה"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/he/components.json b/app/javascript/dashboard/i18n/locale/he/components.json
index d2855b661..f9a713cdd 100644
--- a/app/javascript/dashboard/i18n/locale/he/components.json
+++ b/app/javascript/dashboard/i18n/locale/he/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/he/contact.json b/app/javascript/dashboard/i18n/locale/he/contact.json
index 639d87b6e..b18a83ef9 100644
--- a/app/javascript/dashboard/i18n/locale/he/contact.json
+++ b/app/javascript/dashboard/i18n/locale/he/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "איש קשר",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "הודעה",
       "SEND_MESSAGE": "שלח הודעה",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "מחק איש קשר",
       "DELETE_DIALOG": {
         "TITLE": "אשר מחיקה",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "כן, מחק",
         "API": {
           "SUCCESS_MESSAGE": "איש הקשר נמחק בהצלחה",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "אין אנשי קשר שתואמים לחיפוש שלך 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/he/conversation.json b/app/javascript/dashboard/i18n/locale/he/conversation.json
index 05e433690..4f68f873b 100644
--- a/app/javascript/dashboard/i18n/locale/he/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/he/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "פתרון",
       "REOPEN_ACTION": "פתח מחדש",
       "OPEN_ACTION": "פתח",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "עוד",
       "CLOSE": "סגור",
       "DETAILS": "פרטים",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "שבוע הבא"
       }
     },
+    "MENTION": {
+      "AGENTS": "סוכנים",
+      "TEAMS": "צוותים"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "השהה עד",
       "APPLY": "נודניק",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "מחק"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "סמן כממתין",
       "RESOLVED": "סמן כפתור",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "ההקצה תווית",
       "AGENTS_LOADING": "טוען סוכנים...",
       "ASSIGN_TEAM": "שייך צוות",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "מזהה שיחה {conversationId} קושר ל {agentName}",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "סמן משימה כבוצעה בהצלחה",
     "ASSIGN_LABEL_FAILED": "סמן משימה כנכשלה",
     "CHANGE_TEAM": "שיחת קבוצה השתנתה",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "הקובץ גדול מ{MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE}MB מגבלת העלאה",
     "MESSAGE_ERROR": "לא ניתן לשלוח הודעה, אנא נסה שוב מאוחר יותר",
     "SENT_BY": "נשלח על ידי:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "תכונות יצירת קשר",
       "PREVIOUS_CONVERSATION": "שיחות קודמות",
       "MACROS": "מאקרו",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/he/general.json b/app/javascript/dashboard/i18n/locale/he/general.json
index 7ac10d6a1..5ee9b1b6a 100644
--- a/app/javascript/dashboard/i18n/locale/he/general.json
+++ b/app/javascript/dashboard/i18n/locale/he/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "חפש",
       "EMPTY_STATE": "לא נמצאו תוצאות"
-    }
+    },
+    "CLOSE": "סגור"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/he/generalSettings.json b/app/javascript/dashboard/i18n/locale/he/generalSettings.json
index 2332e7d60..0c231eb57 100644
--- a/app/javascript/dashboard/i18n/locale/he/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/he/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "הגדרות חשבון",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "שם החשבון",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json
index 262628cbf..1b118b24a 100644
--- a/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/he/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "לא הצלחנו לשמור את ערוץ הוואטסאפ"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "מספר טלפון",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "חשבון SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "ערוץ API",
         "DESC": "שלב עם ערוץ API והתחל לתמוך בלקוחות שלך.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "ערוץ API",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/he/integrations.json b/app/javascript/dashboard/i18n/locale/he/integrations.json
index ec0c6960b..187d6f4db 100644
--- a/app/javascript/dashboard/i18n/locale/he/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/he/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "ביטול"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "ביטול"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "טייס משנה",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "שלח הודעה...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "תיאור",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "מחק",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/he/report.json b/app/javascript/dashboard/i18n/locale/he/report.json
index b9654aceb..f28acf119 100644
--- a/app/javascript/dashboard/i18n/locale/he/report.json
+++ b/app/javascript/dashboard/i18n/locale/he/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "סקירת תוויות",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "טוען נתוני תרשים...",
     "NO_ENOUGH_DATA": "לא קיבלנו מספיק נקודות נתונים כדי להפיק דוח, אנא נסה שוב מאוחר יותר.",
     "DOWNLOAD_LABEL_REPORTS": "הורד דוחות תווית",
@@ -559,6 +560,7 @@
     "INBOX": "תיבת הדואר הנכנס",
     "AGENT": "סוכן",
     "TEAM": "צוות",
+    "LABEL": "תווית",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/he/search.json b/app/javascript/dashboard/i18n/locale/he/search.json
index 9622f08d7..38ff7d389 100644
--- a/app/javascript/dashboard/i18n/locale/he/search.json
+++ b/app/javascript/dashboard/i18n/locale/he/search.json
@@ -4,12 +4,14 @@
       "ALL": "הכל",
       "CONTACTS": "איש קשר",
       "CONVERSATIONS": "שיחות",
-      "MESSAGES": "הודעות"
+      "MESSAGES": "הודעות",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "איש קשר",
       "CONVERSATIONS": "שיחות",
-      "MESSAGES": "הודעות"
+      "MESSAGES": "הודעות",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/he/settings.json b/app/javascript/dashboard/i18n/locale/he/settings.json
index 2d0a2c22c..883441eac 100644
--- a/app/javascript/dashboard/i18n/locale/he/settings.json
+++ b/app/javascript/dashboard/i18n/locale/he/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "אסימון",
         "NOTE": "משמש לחיבורי API",
-        "COPY": "עותק"
+        "COPY": "עותק",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "לא מחובר"
         },
         "SET_AVAILABILITY_SUCCESS": "זמינות הוגדרה בהצלחה",
-        "SET_AVAILABILITY_ERROR": "לא ניתן להגדיר זמינות, אנא נסה שנית"
+        "SET_AVAILABILITY_ERROR": "לא ניתן להגדיר זמינות, אנא נסה שנית",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "כתובת הדוא\"ל שלך",
@@ -280,6 +286,7 @@
     "REPORTS": "דיווחים",
     "SETTINGS": "הגדרות",
     "CONTACTS": "איש קשר",
+    "ACTIVE": "פעיל",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/hi/agentBots.json b/app/javascript/dashboard/i18n/locale/hi/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/hi/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/hi/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/hi/auditLogs.json b/app/javascript/dashboard/i18n/locale/hi/auditLogs.json
index 35c054fa2..df236f5b5 100644
--- a/app/javascript/dashboard/i18n/locale/hi/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/hi/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hi/automation.json b/app/javascript/dashboard/i18n/locale/hi/automation.json
index 86ec0b58b..c5dd4a514 100644
--- a/app/javascript/dashboard/i18n/locale/hi/automation.json
+++ b/app/javascript/dashboard/i18n/locale/hi/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/hi/components.json b/app/javascript/dashboard/i18n/locale/hi/components.json
index dea9e6b1a..748020e02 100644
--- a/app/javascript/dashboard/i18n/locale/hi/components.json
+++ b/app/javascript/dashboard/i18n/locale/hi/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hi/contact.json b/app/javascript/dashboard/i18n/locale/hi/contact.json
index a77327c14..d50af43d7 100644
--- a/app/javascript/dashboard/i18n/locale/hi/contact.json
+++ b/app/javascript/dashboard/i18n/locale/hi/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/hi/conversation.json b/app/javascript/dashboard/i18n/locale/hi/conversation.json
index da2f64b01..5b3b7f3f8 100644
--- a/app/javascript/dashboard/i18n/locale/hi/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/hi/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agents",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/hi/general.json b/app/javascript/dashboard/i18n/locale/hi/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/hi/general.json
+++ b/app/javascript/dashboard/i18n/locale/hi/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hi/generalSettings.json b/app/javascript/dashboard/i18n/locale/hi/generalSettings.json
index 7da76df18..9055574c5 100644
--- a/app/javascript/dashboard/i18n/locale/hi/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/hi/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Account settings",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json
index 5e7ac5a26..6c7ab319f 100644
--- a/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/hi/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Phone Number",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Account SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hi/integrations.json b/app/javascript/dashboard/i18n/locale/hi/integrations.json
index abe06bb05..252b62930 100644
--- a/app/javascript/dashboard/i18n/locale/hi/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/hi/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "रद्द करें"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Cancel"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Delete",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/hi/report.json b/app/javascript/dashboard/i18n/locale/hi/report.json
index e176d9147..18f1ed14b 100644
--- a/app/javascript/dashboard/i18n/locale/hi/report.json
+++ b/app/javascript/dashboard/i18n/locale/hi/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/hi/search.json b/app/javascript/dashboard/i18n/locale/hi/search.json
index e6e6edbe7..09c22ae3d 100644
--- a/app/javascript/dashboard/i18n/locale/hi/search.json
+++ b/app/javascript/dashboard/i18n/locale/hi/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/hi/settings.json b/app/javascript/dashboard/i18n/locale/hi/settings.json
index 4be80dba1..6a9cbf229 100644
--- a/app/javascript/dashboard/i18n/locale/hi/settings.json
+++ b/app/javascript/dashboard/i18n/locale/hi/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/hr/agentBots.json b/app/javascript/dashboard/i18n/locale/hr/agentBots.json
index 1a44f6b1f..545a7a57e 100644
--- a/app/javascript/dashboard/i18n/locale/hr/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/hr/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Nije moguće ažurirati bota, molimo pokušajte ponovno."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Pristupni token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/hr/auditLogs.json b/app/javascript/dashboard/i18n/locale/hr/auditLogs.json
index 8f33b1e59..12601fadf 100644
--- a/app/javascript/dashboard/i18n/locale/hr/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/hr/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hr/automation.json b/app/javascript/dashboard/i18n/locale/hr/automation.json
index 0f0bdddbe..1b55967df 100644
--- a/app/javascript/dashboard/i18n/locale/hr/automation.json
+++ b/app/javascript/dashboard/i18n/locale/hr/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Promjena prioriteta",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Otvori razgovor"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/hr/components.json b/app/javascript/dashboard/i18n/locale/hr/components.json
index cd32e5822..372cb867d 100644
--- a/app/javascript/dashboard/i18n/locale/hr/components.json
+++ b/app/javascript/dashboard/i18n/locale/hr/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hr/contact.json b/app/javascript/dashboard/i18n/locale/hr/contact.json
index 1eb92394b..01094d599 100644
--- a/app/javascript/dashboard/i18n/locale/hr/contact.json
+++ b/app/javascript/dashboard/i18n/locale/hr/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakti",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Poruka",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Potvrdi brisanje",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/hr/conversation.json b/app/javascript/dashboard/i18n/locale/hr/conversation.json
index 7e8c58558..755b22c5a 100644
--- a/app/javascript/dashboard/i18n/locale/hr/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/hr/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agenti",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Nije moguće promijeniti prioritet. Molim, pokušajte kasnije."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Izbriši"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/hr/general.json b/app/javascript/dashboard/i18n/locale/hr/general.json
index f6cab3dae..fae150ec8 100644
--- a/app/javascript/dashboard/i18n/locale/hr/general.json
+++ b/app/javascript/dashboard/i18n/locale/hr/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "Nisu pronađeni rezultati"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hr/generalSettings.json b/app/javascript/dashboard/i18n/locale/hr/generalSettings.json
index 5f0d0961d..135b66d04 100644
--- a/app/javascript/dashboard/i18n/locale/hr/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/hr/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Account settings",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/hr/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/hr/inboxMgmt.json
index 836736ef7..a3fa3f041 100644
--- a/app/javascript/dashboard/i18n/locale/hr/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/hr/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Phone Number",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Account SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hr/integrations.json b/app/javascript/dashboard/i18n/locale/hr/integrations.json
index 506cafc4d..f7ccb7e83 100644
--- a/app/javascript/dashboard/i18n/locale/hr/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/hr/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Da, izbriši",
         "CANCEL": "Odustani"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Da, izbriši",
+        "CANCEL": "Odustani"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Vi",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Izbriši",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/hr/macros.json b/app/javascript/dashboard/i18n/locale/hr/macros.json
index 14e737ef4..57f06dfd4 100644
--- a/app/javascript/dashboard/i18n/locale/hr/macros.json
+++ b/app/javascript/dashboard/i18n/locale/hr/macros.json
@@ -85,7 +85,7 @@
       "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
     },
     "ACTIONS": {
-      "ASSIGN_TEAM": "Assign a Team",
+      "ASSIGN_TEAM": "Dodijeli tim",
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
diff --git a/app/javascript/dashboard/i18n/locale/hr/report.json b/app/javascript/dashboard/i18n/locale/hr/report.json
index eb368ccea..2ca551438 100644
--- a/app/javascript/dashboard/i18n/locale/hr/report.json
+++ b/app/javascript/dashboard/i18n/locale/hr/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Tim",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/hr/search.json b/app/javascript/dashboard/i18n/locale/hr/search.json
index 323473dd0..9c54b01bc 100644
--- a/app/javascript/dashboard/i18n/locale/hr/search.json
+++ b/app/javascript/dashboard/i18n/locale/hr/search.json
@@ -4,12 +4,14 @@
       "ALL": "Sve",
       "CONTACTS": "Kontakti",
       "CONVERSATIONS": "Razgovori",
-      "MESSAGES": "Poruke"
+      "MESSAGES": "Poruke",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakti",
       "CONVERSATIONS": "Razgovori",
-      "MESSAGES": "Poruke"
+      "MESSAGES": "Poruke",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/hr/settings.json b/app/javascript/dashboard/i18n/locale/hr/settings.json
index e67d8aff4..61ccdccb0 100644
--- a/app/javascript/dashboard/i18n/locale/hr/settings.json
+++ b/app/javascript/dashboard/i18n/locale/hr/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Pristupni token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Kopiraj"
+        "COPY": "Kopiraj",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/hu/agentBots.json b/app/javascript/dashboard/i18n/locale/hu/agentBots.json
index 9c0d83849..9e01f7629 100644
--- a/app/javascript/dashboard/i18n/locale/hu/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/hu/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Nem tudta frissíteni a botot. Kérjük, próbálja újra."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Hozzáférési kulcs",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/hu/auditLogs.json b/app/javascript/dashboard/i18n/locale/hu/auditLogs.json
index 1299c343e..72a561b84 100644
--- a/app/javascript/dashboard/i18n/locale/hu/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/hu/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hu/automation.json b/app/javascript/dashboard/i18n/locale/hu/automation.json
index 72b5aabe3..7de73e485 100644
--- a/app/javascript/dashboard/i18n/locale/hu/automation.json
+++ b/app/javascript/dashboard/i18n/locale/hu/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Prioritás megváltoztatása",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Beszélgetés megnyitása"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/hu/components.json b/app/javascript/dashboard/i18n/locale/hu/components.json
index f16dacaf8..22a01aeaf 100644
--- a/app/javascript/dashboard/i18n/locale/hu/components.json
+++ b/app/javascript/dashboard/i18n/locale/hu/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hu/contact.json b/app/javascript/dashboard/i18n/locale/hu/contact.json
index 4a08dae3c..5da9fe661 100644
--- a/app/javascript/dashboard/i18n/locale/hu/contact.json
+++ b/app/javascript/dashboard/i18n/locale/hu/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontaktok",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Üzenet",
       "SEND_MESSAGE": "Üzenet elküldése",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Kontakt törlése",
       "DELETE_DIALOG": {
         "TITLE": "Törlés megerősítése",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Igen, Törlés",
         "API": {
           "SUCCESS_MESSAGE": "Kontakt sikeresen törölve",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Nincs a keresésnek megfelelő kontakt 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/hu/conversation.json b/app/javascript/dashboard/i18n/locale/hu/conversation.json
index ee482c16e..31137350e 100644
--- a/app/javascript/dashboard/i18n/locale/hu/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/hu/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Megoldva",
       "REOPEN_ACTION": "Újranyitás",
       "OPEN_ACTION": "Megnyitás",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Tovább",
       "CLOSE": "Bezárás",
       "DETAILS": "részletek",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Jövő héten"
       }
     },
+    "MENTION": {
+      "AGENTS": "Ügynökök",
+      "TEAMS": "Csapatok"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Halasztás eddig",
       "APPLY": "Halasztás",
@@ -117,6 +122,11 @@
         "FAILED": "Nem sikerült megváltoztatni a prioritást. Kérlek, próbáld újra."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Törlés"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Függőben levőként megjelölés",
       "RESOLVED": "Megjelölés megoldottként",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Cimke hozzáadása",
       "AGENTS_LOADING": "Ügynökök betöltése...",
       "ASSIGN_TEAM": "Csapat hozzárendelése",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Címke sikeresen hozzárendelve",
     "ASSIGN_LABEL_FAILED": "Címke hozzárendelése sikertelen",
     "CHANGE_TEAM": "A beszélgetés csapata megváltozott",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "A file mérete meghaladja a {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} limitet",
     "MESSAGE_ERROR": "Nem tudsz üzenetet küldeni, kérlek, próbáld újra",
     "SENT_BY": "Küldő:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Kontakt Tulajdonságok",
       "PREVIOUS_CONVERSATION": "Korábbi beszélgetések",
       "MACROS": "Makrók",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/hu/general.json b/app/javascript/dashboard/i18n/locale/hu/general.json
index b92df5935..c002d83da 100644
--- a/app/javascript/dashboard/i18n/locale/hu/general.json
+++ b/app/javascript/dashboard/i18n/locale/hu/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Keresés",
       "EMPTY_STATE": "Nincs találat"
-    }
+    },
+    "CLOSE": "Bezárás"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hu/generalSettings.json b/app/javascript/dashboard/i18n/locale/hu/generalSettings.json
index cefc92303..12d41de10 100644
--- a/app/javascript/dashboard/i18n/locale/hu/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/hu/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Fiókbeállítások",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Fióknév",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json
index 15ee5d45d..3cff39478 100644
--- a/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/hu/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "Nem tudtuk elmenteni a WhatsApp csatornát"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Telefonszám",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Fiók SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API kulcs biztonsági azonosító (SID)",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API titkos kulcs",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API csatorna",
         "DESC": "API-val integrálj és láss neki az ügyfeleid támogatásának.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API csatorna",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hu/integrations.json b/app/javascript/dashboard/i18n/locale/hu/integrations.json
index 25cb95f2e..96c356132 100644
--- a/app/javascript/dashboard/i18n/locale/hu/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/hu/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Igen, törlés",
         "CANCEL": "Mégse"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Igen, törlés",
+        "CANCEL": "Mégse"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Üzenet elküldése...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Ön",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Leírás",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Törlés",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/hu/report.json b/app/javascript/dashboard/i18n/locale/hu/report.json
index f2729f217..c34bb6b3b 100644
--- a/app/javascript/dashboard/i18n/locale/hu/report.json
+++ b/app/javascript/dashboard/i18n/locale/hu/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Címkék áttekintése",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Táblázat adatok betöltése...",
     "NO_ENOUGH_DATA": "Nem érkezett elég adat hogy jelentést generáljunk, kérjük próbáld később.",
     "DOWNLOAD_LABEL_REPORTS": "Címkejelentések letöltése",
@@ -559,6 +560,7 @@
     "INBOX": "Fiók",
     "AGENT": "Ügynök",
     "TEAM": "Csapat",
+    "LABEL": "Cimke",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/hu/search.json b/app/javascript/dashboard/i18n/locale/hu/search.json
index f100fceb6..c2da826c8 100644
--- a/app/javascript/dashboard/i18n/locale/hu/search.json
+++ b/app/javascript/dashboard/i18n/locale/hu/search.json
@@ -4,12 +4,14 @@
       "ALL": "Mind",
       "CONTACTS": "Kontaktok",
       "CONVERSATIONS": "Beszélgetések",
-      "MESSAGES": "Üzenetek"
+      "MESSAGES": "Üzenetek",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontaktok",
       "CONVERSATIONS": "Beszélgetések",
-      "MESSAGES": "Üzenetek"
+      "MESSAGES": "Üzenetek",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/hu/settings.json b/app/javascript/dashboard/i18n/locale/hu/settings.json
index 1806c0b07..b9cee4b6e 100644
--- a/app/javascript/dashboard/i18n/locale/hu/settings.json
+++ b/app/javascript/dashboard/i18n/locale/hu/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Hozzáférési kulcs",
         "NOTE": "Ez a kulcs akkor használható, ha API-alapú integrációt építesz",
-        "COPY": "Másolás"
+        "COPY": "Másolás",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Elérhetőség beállítása sikeres",
-        "SET_AVAILABILITY_ERROR": "Nem sikerült beállítani az elérhetőséget, kérlek, próbáld újra"
+        "SET_AVAILABILITY_ERROR": "Nem sikerült beállítani az elérhetőséget, kérlek, próbáld újra",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Az e-mailcímed",
@@ -280,6 +286,7 @@
     "REPORTS": "Jelentések",
     "SETTINGS": "Beállítások",
     "CONTACTS": "Kontaktok",
+    "ACTIVE": "Aktív",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/hy/agentBots.json b/app/javascript/dashboard/i18n/locale/hy/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/hy/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/hy/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/hy/auditLogs.json b/app/javascript/dashboard/i18n/locale/hy/auditLogs.json
index 35c054fa2..df236f5b5 100644
--- a/app/javascript/dashboard/i18n/locale/hy/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/hy/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hy/automation.json b/app/javascript/dashboard/i18n/locale/hy/automation.json
index 86ec0b58b..c5dd4a514 100644
--- a/app/javascript/dashboard/i18n/locale/hy/automation.json
+++ b/app/javascript/dashboard/i18n/locale/hy/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/hy/components.json b/app/javascript/dashboard/i18n/locale/hy/components.json
index e44c6e039..0a2542a84 100644
--- a/app/javascript/dashboard/i18n/locale/hy/components.json
+++ b/app/javascript/dashboard/i18n/locale/hy/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hy/contact.json b/app/javascript/dashboard/i18n/locale/hy/contact.json
index d0f38e59b..b4bb1c13a 100644
--- a/app/javascript/dashboard/i18n/locale/hy/contact.json
+++ b/app/javascript/dashboard/i18n/locale/hy/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/hy/conversation.json b/app/javascript/dashboard/i18n/locale/hy/conversation.json
index da2f64b01..5b3b7f3f8 100644
--- a/app/javascript/dashboard/i18n/locale/hy/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/hy/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agents",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/hy/general.json b/app/javascript/dashboard/i18n/locale/hy/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/hy/general.json
+++ b/app/javascript/dashboard/i18n/locale/hy/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hy/generalSettings.json b/app/javascript/dashboard/i18n/locale/hy/generalSettings.json
index 7da76df18..9055574c5 100644
--- a/app/javascript/dashboard/i18n/locale/hy/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/hy/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Account settings",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/hy/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/hy/inboxMgmt.json
index dae2f9ecb..9d5c70609 100644
--- a/app/javascript/dashboard/i18n/locale/hy/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/hy/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Phone Number",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Account SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/hy/integrations.json b/app/javascript/dashboard/i18n/locale/hy/integrations.json
index e57ecb7cd..7ae07cfa2 100644
--- a/app/javascript/dashboard/i18n/locale/hy/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/hy/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Cancel"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Delete",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/hy/report.json b/app/javascript/dashboard/i18n/locale/hy/report.json
index e176d9147..18f1ed14b 100644
--- a/app/javascript/dashboard/i18n/locale/hy/report.json
+++ b/app/javascript/dashboard/i18n/locale/hy/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/hy/search.json b/app/javascript/dashboard/i18n/locale/hy/search.json
index e6e6edbe7..09c22ae3d 100644
--- a/app/javascript/dashboard/i18n/locale/hy/search.json
+++ b/app/javascript/dashboard/i18n/locale/hy/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/hy/settings.json b/app/javascript/dashboard/i18n/locale/hy/settings.json
index 10a21245b..219041d75 100644
--- a/app/javascript/dashboard/i18n/locale/hy/settings.json
+++ b/app/javascript/dashboard/i18n/locale/hy/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/id/agentBots.json b/app/javascript/dashboard/i18n/locale/id/agentBots.json
index eb99c2185..e29fa8263 100644
--- a/app/javascript/dashboard/i18n/locale/id/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/id/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token Akses",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/id/auditLogs.json b/app/javascript/dashboard/i18n/locale/id/auditLogs.json
index d180fab5d..f579ef475 100644
--- a/app/javascript/dashboard/i18n/locale/id/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/id/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/id/automation.json b/app/javascript/dashboard/i18n/locale/id/automation.json
index c358b0daa..53a15ed78 100644
--- a/app/javascript/dashboard/i18n/locale/id/automation.json
+++ b/app/javascript/dashboard/i18n/locale/id/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Ubah Prioritas",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Buka percakapan"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/id/components.json b/app/javascript/dashboard/i18n/locale/id/components.json
index 4275c1226..2f1e6802a 100644
--- a/app/javascript/dashboard/i18n/locale/id/components.json
+++ b/app/javascript/dashboard/i18n/locale/id/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/id/contact.json b/app/javascript/dashboard/i18n/locale/id/contact.json
index efcb1e73c..212bde087 100644
--- a/app/javascript/dashboard/i18n/locale/id/contact.json
+++ b/app/javascript/dashboard/i18n/locale/id/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontak",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Pesan",
       "SEND_MESSAGE": "Kirim Pesan",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Hapus kontak",
       "DELETE_DIALOG": {
         "TITLE": "Konfirmasi Penghapusan",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ya, Hapus",
         "API": {
           "SUCCESS_MESSAGE": "Kontak berhasil dihapus",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Tambahkan kontak",
       "SEARCH_EMPTY_STATE_TITLE": "Tidak ada kontak yang cocok dengan pencarian Anda 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/id/conversation.json b/app/javascript/dashboard/i18n/locale/id/conversation.json
index acd405e5c..b8be52a53 100644
--- a/app/javascript/dashboard/i18n/locale/id/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/id/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Menyelesaikan",
       "REOPEN_ACTION": "Buka Kembali",
       "OPEN_ACTION": "Terbuka",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Selebihnya",
       "CLOSE": "Tutup",
       "DETAILS": "detail",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Minggu depan"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agen",
+      "TEAMS": "Tim"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Tunda hingga",
       "APPLY": "Tunda",
@@ -117,6 +122,11 @@
         "FAILED": "Gagal mengubah prioritas. Silakan coba lagi."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Hapus"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Tandai sebagai tertunda",
       "RESOLVED": "Tandai sebagai terselesaikan",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Tugaskan label",
       "AGENTS_LOADING": "Sedang memuat agen...",
       "ASSIGN_TEAM": "Tugaskan tim",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Id percakapan {conversationId} ditugaskan ke \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label berhasil ditugaskan",
     "ASSIGN_LABEL_FAILED": "Gagal menugaskan label",
     "CHANGE_TEAM": "Percakapan diubah oleh tim",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Lampiran melebihi batas ukuran {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "Tidak dapat mengirim pesan ini, mohon coba lagi nanti",
     "SENT_BY": "Dikirim oleh:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Atribut Kontak",
       "PREVIOUS_CONVERSATION": "Percakapan Sebelumnya",
       "MACROS": "Makro",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/id/general.json b/app/javascript/dashboard/i18n/locale/id/general.json
index 2b082c9c2..8eabae160 100644
--- a/app/javascript/dashboard/i18n/locale/id/general.json
+++ b/app/javascript/dashboard/i18n/locale/id/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Cari",
       "EMPTY_STATE": "Tidak ada hasil ditemukan"
-    }
+    },
+    "CLOSE": "Tutup"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/id/generalSettings.json b/app/javascript/dashboard/i18n/locale/id/generalSettings.json
index 8217969cf..435759147 100644
--- a/app/javascript/dashboard/i18n/locale/id/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/id/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Pengaturan akun",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nama Akun",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json
index e4277c490..6c394a9b4 100644
--- a/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/id/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "Kami tidak dapat menyimpan saluran WhatsApp"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Nomor Telepon",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Account SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Token Auth",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrasikan dengan saluran API dan mulai dukung pelanggan Anda.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/id/integrations.json b/app/javascript/dashboard/i18n/locale/id/integrations.json
index 01ff9e00a..46631614a 100644
--- a/app/javascript/dashboard/i18n/locale/id/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/id/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Ya, hapus",
         "CANCEL": "Batalkan"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Ya, hapus",
+        "CANCEL": "Batalkan"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Kirim Pesan...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Anda",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Deskripsi",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Hapus",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/id/report.json b/app/javascript/dashboard/i18n/locale/id/report.json
index 423dc516e..ba8713436 100644
--- a/app/javascript/dashboard/i18n/locale/id/report.json
+++ b/app/javascript/dashboard/i18n/locale/id/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Gambaran Label",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Memuat data grafik...",
     "NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
     "DOWNLOAD_LABEL_REPORTS": "Unduh laporan label",
@@ -559,6 +560,7 @@
     "INBOX": "Kotak masuk",
     "AGENT": "Agen",
     "TEAM": "Tim",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/id/search.json b/app/javascript/dashboard/i18n/locale/id/search.json
index 0793d21cf..f62b6a30d 100644
--- a/app/javascript/dashboard/i18n/locale/id/search.json
+++ b/app/javascript/dashboard/i18n/locale/id/search.json
@@ -4,12 +4,14 @@
       "ALL": "Semua",
       "CONTACTS": "Kontak",
       "CONVERSATIONS": "Percakapan",
-      "MESSAGES": "Pesan"
+      "MESSAGES": "Pesan",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontak",
       "CONVERSATIONS": "Percakapan",
-      "MESSAGES": "Pesan"
+      "MESSAGES": "Pesan",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/id/settings.json b/app/javascript/dashboard/i18n/locale/id/settings.json
index f697e6279..53d4ec05a 100644
--- a/app/javascript/dashboard/i18n/locale/id/settings.json
+++ b/app/javascript/dashboard/i18n/locale/id/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token Akses",
         "NOTE": "Token ini dapat digunakan jika Anda sedang membangun integrasi berbasis API",
-        "COPY": "Salin"
+        "COPY": "Salin",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Ketersediaan berhasil diatur",
-        "SET_AVAILABILITY_ERROR": "Tidak dapat mengatur ketersediaan, silakan coba lagi"
+        "SET_AVAILABILITY_ERROR": "Tidak dapat mengatur ketersediaan, silakan coba lagi",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Alamat email Anda",
@@ -280,6 +286,7 @@
     "REPORTS": "Laporan",
     "SETTINGS": "Pengaturan",
     "CONTACTS": "Kontak",
+    "ACTIVE": "Aktif",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/is/agentBots.json b/app/javascript/dashboard/i18n/locale/is/agentBots.json
index 89c9d66f7..3086c7959 100644
--- a/app/javascript/dashboard/i18n/locale/is/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/is/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Aðgangslykill",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/is/auditLogs.json b/app/javascript/dashboard/i18n/locale/is/auditLogs.json
index 5204f0b4e..d2d53719c 100644
--- a/app/javascript/dashboard/i18n/locale/is/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/is/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/is/automation.json b/app/javascript/dashboard/i18n/locale/is/automation.json
index 48f3a7a4c..0e527019e 100644
--- a/app/javascript/dashboard/i18n/locale/is/automation.json
+++ b/app/javascript/dashboard/i18n/locale/is/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Opna samtal"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/is/components.json b/app/javascript/dashboard/i18n/locale/is/components.json
index d71ecd858..d3c75b1d6 100644
--- a/app/javascript/dashboard/i18n/locale/is/components.json
+++ b/app/javascript/dashboard/i18n/locale/is/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/is/contact.json b/app/javascript/dashboard/i18n/locale/is/contact.json
index ceedbd94d..de2b1fdb5 100644
--- a/app/javascript/dashboard/i18n/locale/is/contact.json
+++ b/app/javascript/dashboard/i18n/locale/is/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Tengiliðir",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Skilaboð",
       "SEND_MESSAGE": "Senda skilaboð",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Eyða tengilið",
       "DELETE_DIALOG": {
         "TITLE": "Staðfesta eyðingu",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Já, eyða",
         "API": {
           "SUCCESS_MESSAGE": "Tengilið eytt",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Engir tengiliðir fundust",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/is/conversation.json b/app/javascript/dashboard/i18n/locale/is/conversation.json
index 91a2cf346..b6e07c663 100644
--- a/app/javascript/dashboard/i18n/locale/is/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/is/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "MENTION": {
+      "AGENTS": "Þjónustufulltrúar",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Eyða"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Samtalsauðkenni {conversationId} úthlutað á „{agentName}“",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Merki úthlutað",
     "ASSIGN_LABEL_FAILED": "Tókst ekki að úthluta merki",
     "CHANGE_TEAM": "Teymi samtals breytt",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Skráin fer framyfir hámarksstærð viðhengja ({MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE})",
     "MESSAGE_ERROR": "Ekki er hægt að senda þessi skilaboð, vinsamlegast reyndu aftur síðar",
     "SENT_BY": "Sent af:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Fyrri samtöl",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/is/general.json b/app/javascript/dashboard/i18n/locale/is/general.json
index da37c9397..a88171218 100644
--- a/app/javascript/dashboard/i18n/locale/is/general.json
+++ b/app/javascript/dashboard/i18n/locale/is/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Leit",
       "EMPTY_STATE": "Engar niðurstöður fundust"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/is/generalSettings.json b/app/javascript/dashboard/i18n/locale/is/generalSettings.json
index d16bf6199..9b8aec36c 100644
--- a/app/javascript/dashboard/i18n/locale/is/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/is/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Aðgangs stillingar",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Aðgangsnafn",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/is/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/is/inboxMgmt.json
index 9f1ace4f7..5f543ffe0 100644
--- a/app/javascript/dashboard/i18n/locale/is/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/is/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "Við gátum ekki vistað WhatsApp rásina"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Símanúmer",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "SID Aðgangs",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auðkenningar token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Samþættu við API rásina og byrjaðu að þjónusta viðskiptavini þína.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/is/integrations.json b/app/javascript/dashboard/i18n/locale/is/integrations.json
index 5e0a47814..bea96a131 100644
--- a/app/javascript/dashboard/i18n/locale/is/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/is/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Hætta við"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Hætta við"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Senda skilaboð...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Eyða",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/is/report.json b/app/javascript/dashboard/i18n/locale/is/report.json
index 7bb9c3f0f..d415c05f1 100644
--- a/app/javascript/dashboard/i18n/locale/is/report.json
+++ b/app/javascript/dashboard/i18n/locale/is/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "Við höfum ekki fengið nógu marga gagnapunkta til að búa til skýrslu, vinsamlegast reyndu aftur síðar.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Innhólf",
     "AGENT": "Þjónustufulltrúi",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/is/search.json b/app/javascript/dashboard/i18n/locale/is/search.json
index 0fcad2100..794166710 100644
--- a/app/javascript/dashboard/i18n/locale/is/search.json
+++ b/app/javascript/dashboard/i18n/locale/is/search.json
@@ -4,12 +4,14 @@
       "ALL": "Allt",
       "CONTACTS": "Tengiliðir",
       "CONVERSATIONS": "Samtöl",
-      "MESSAGES": "Skilaboð"
+      "MESSAGES": "Skilaboð",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Tengiliðir",
       "CONVERSATIONS": "Samtöl",
-      "MESSAGES": "Skilaboð"
+      "MESSAGES": "Skilaboð",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/is/settings.json b/app/javascript/dashboard/i18n/locale/is/settings.json
index 0414e6a13..0526ecff0 100644
--- a/app/javascript/dashboard/i18n/locale/is/settings.json
+++ b/app/javascript/dashboard/i18n/locale/is/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Aðgangslykill",
         "NOTE": "Þetta token er hægt að nota ef þú ert að byggja upp API byggða samþættingu",
-        "COPY": "Afrita"
+        "COPY": "Afrita",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Þitt tölvupóstfang",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Stillingar",
     "CONTACTS": "Tengiliðir",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/it/agentBots.json b/app/javascript/dashboard/i18n/locale/it/agentBots.json
index 3d972234f..c620caa88 100644
--- a/app/javascript/dashboard/i18n/locale/it/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/it/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token di accesso",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/it/auditLogs.json b/app/javascript/dashboard/i18n/locale/it/auditLogs.json
index 58d2dbc05..5cd03a26e 100644
--- a/app/javascript/dashboard/i18n/locale/it/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/it/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/it/automation.json b/app/javascript/dashboard/i18n/locale/it/automation.json
index f6e48123a..fef16e1d0 100644
--- a/app/javascript/dashboard/i18n/locale/it/automation.json
+++ b/app/javascript/dashboard/i18n/locale/it/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Apri conversazione"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/it/components.json b/app/javascript/dashboard/i18n/locale/it/components.json
index c1d5dfd8b..9df2334b7 100644
--- a/app/javascript/dashboard/i18n/locale/it/components.json
+++ b/app/javascript/dashboard/i18n/locale/it/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/it/contact.json b/app/javascript/dashboard/i18n/locale/it/contact.json
index dc85273b9..4336852b7 100644
--- a/app/javascript/dashboard/i18n/locale/it/contact.json
+++ b/app/javascript/dashboard/i18n/locale/it/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contatti",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Messaggio",
       "SEND_MESSAGE": "Invia messaggio",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Elimina contatto",
       "DELETE_DIALOG": {
         "TITLE": "Conferma eliminazione",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Sì, elimina",
         "API": {
           "SUCCESS_MESSAGE": "Contatto eliminato con successo",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Nessun contatto corrisponde alla tua ricerca 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/it/conversation.json b/app/javascript/dashboard/i18n/locale/it/conversation.json
index 966ca1dde..f5dc23388 100644
--- a/app/javascript/dashboard/i18n/locale/it/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/it/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Risolvi",
       "REOPEN_ACTION": "Riapri",
       "OPEN_ACTION": "Apri",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Altro",
       "CLOSE": "Chiudi",
       "DETAILS": "Dettagli",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Prossima settimana"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agenti",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Posticipa fino a",
       "APPLY": "Posticipa",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Elimina"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Segna come in sospeso",
       "RESOLVED": "Contrassegna come risolto",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assegna etichetta",
       "AGENTS_LOADING": "Caricamento agenti...",
       "ASSIGN_TEAM": "Assegna team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "ID conversazione {conversationId} assegnato a \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etichetta assegnata correttamente",
     "ASSIGN_LABEL_FAILED": "Assegnazione etichetta non riuscita",
     "CHANGE_TEAM": "Team conversazione cambiato",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Il file supera il limite di {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB per l'allegato",
     "MESSAGE_ERROR": "Impossibile inviare questo messaggio, riprova più tardi",
     "SENT_BY": "Inviato da:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Attributi contatti",
       "PREVIOUS_CONVERSATION": "Conversazioni precedenti",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/it/general.json b/app/javascript/dashboard/i18n/locale/it/general.json
index 1fd89fe3a..71d0d7759 100644
--- a/app/javascript/dashboard/i18n/locale/it/general.json
+++ b/app/javascript/dashboard/i18n/locale/it/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Cerca",
       "EMPTY_STATE": "Nessun risultato trovato"
-    }
+    },
+    "CLOSE": "Chiudi"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/it/generalSettings.json b/app/javascript/dashboard/i18n/locale/it/generalSettings.json
index 96d45fb75..63d8c2ef9 100644
--- a/app/javascript/dashboard/i18n/locale/it/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/it/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Impostazioni account",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferenze",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nome account",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json
index 80394d5a1..ff88be563 100644
--- a/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/it/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "Non siamo stati in grado di salvare il canale WhatsApp"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Numero di telefono",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "SID dell'account",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Token di autenticazione",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "Canale API",
         "DESC": "Integra con il canale API e inizia a supportare i tuoi clienti.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "Canale API",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/it/integrations.json b/app/javascript/dashboard/i18n/locale/it/integrations.json
index 7ce30781d..a908a28d9 100644
--- a/app/javascript/dashboard/i18n/locale/it/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/it/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "annulla"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "annulla"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Invia messaggio...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Descrizione",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Elimina",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/it/report.json b/app/javascript/dashboard/i18n/locale/it/report.json
index c944e62e9..d6471a7ff 100644
--- a/app/javascript/dashboard/i18n/locale/it/report.json
+++ b/app/javascript/dashboard/i18n/locale/it/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Panoramica etichette",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Caricamento dati del grafico...",
     "NO_ENOUGH_DATA": "Non abbiamo ricevuto abbastanza punti dati per generare il rapporto, riprova più tardi.",
     "DOWNLOAD_LABEL_REPORTS": "Scarica report etichette",
@@ -559,6 +560,7 @@
     "INBOX": "Casella",
     "AGENT": "Agente",
     "TEAM": "Team",
+    "LABEL": "Etichetta",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/it/search.json b/app/javascript/dashboard/i18n/locale/it/search.json
index 24714c53a..d2813ab21 100644
--- a/app/javascript/dashboard/i18n/locale/it/search.json
+++ b/app/javascript/dashboard/i18n/locale/it/search.json
@@ -4,12 +4,14 @@
       "ALL": "Tutti",
       "CONTACTS": "Contatti",
       "CONVERSATIONS": "Conversazioni",
-      "MESSAGES": "Messaggi"
+      "MESSAGES": "Messaggi",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contatti",
       "CONVERSATIONS": "Conversazioni",
-      "MESSAGES": "Messaggi"
+      "MESSAGES": "Messaggi",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/it/settings.json b/app/javascript/dashboard/i18n/locale/it/settings.json
index b6679ef30..401423a5d 100644
--- a/app/javascript/dashboard/i18n/locale/it/settings.json
+++ b/app/javascript/dashboard/i18n/locale/it/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token di accesso",
         "NOTE": "Questo token può essere usato se stai costruendo un'integrazione basata su API",
-        "COPY": "Copia"
+        "COPY": "Copia",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Il tuo indirizzo email",
@@ -280,6 +286,7 @@
     "REPORTS": "Segnalazioni",
     "SETTINGS": "Impostazioni",
     "CONTACTS": "Contatti",
+    "ACTIVE": "Attivo",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ja/agentBots.json b/app/javascript/dashboard/i18n/locale/ja/agentBots.json
index 74397201f..0b50ce755 100644
--- a/app/javascript/dashboard/i18n/locale/ja/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ja/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "ボットを更新できませんでした。再試行してください。"
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "アクセストークン",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ja/auditLogs.json b/app/javascript/dashboard/i18n/locale/ja/auditLogs.json
index 300afa78d..60ee3577c 100644
--- a/app/javascript/dashboard/i18n/locale/ja/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ja/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} がアカウント設定 (#{id}) を更新しました"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ja/automation.json b/app/javascript/dashboard/i18n/locale/ja/automation.json
index 1b8a079c2..d5384e5b5 100644
--- a/app/javascript/dashboard/i18n/locale/ja/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ja/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "優先度を変更",
-      "ADD_SLA": "SLAを追加"
+      "ADD_SLA": "SLAを追加",
+      "OPEN_CONVERSATION": "会話を開く"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/ja/components.json b/app/javascript/dashboard/i18n/locale/ja/components.json
index 75ea91312..f91e4f5d4 100644
--- a/app/javascript/dashboard/i18n/locale/ja/components.json
+++ b/app/javascript/dashboard/i18n/locale/ja/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ja/contact.json b/app/javascript/dashboard/i18n/locale/ja/contact.json
index 03fe63f23..a37e63f54 100644
--- a/app/javascript/dashboard/i18n/locale/ja/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ja/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "連絡先",
       "SEARCH_TITLE": "連絡先を検索",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "検索...",
       "MESSAGE_BUTTON": "メッセージ",
       "SEND_MESSAGE": "メッセージを送信",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Twitterを追加"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "連絡先を削除",
       "DELETE_DIALOG": {
         "TITLE": "削除の確認",
-        "DESCRIPTION": "この {contactName} の連絡先を削除してもよろしいですか？",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "削除する",
         "API": {
           "SUCCESS_MESSAGE": "連絡先が正常に削除されました。",
@@ -555,7 +560,8 @@
       "SUBTITLE": "以下のボタンをクリックして新しい連絡先を追加してください。",
       "BUTTON_LABEL": "連絡先を追加",
       "SEARCH_EMPTY_STATE_TITLE": "検索に一致する連絡先はありません 🔍",
-      "LIST_EMPTY_STATE_TITLE": "このビューには利用可能な連絡先がありません 📋"
+      "LIST_EMPTY_STATE_TITLE": "このビューには利用可能な連絡先がありません 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ja/conversation.json b/app/javascript/dashboard/i18n/locale/ja/conversation.json
index bc997a6d0..76aff17c6 100644
--- a/app/javascript/dashboard/i18n/locale/ja/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ja/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "解決する",
       "REOPEN_ACTION": "再開する",
       "OPEN_ACTION": "再開する",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "もっと見る",
       "CLOSE": "閉じる",
       "DETAILS": "詳細",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "次週"
       }
     },
+    "MENTION": {
+      "AGENTS": "担当者",
+      "TEAMS": "チーム"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "までスヌーズする",
       "APPLY": "スヌーズ",
@@ -117,6 +122,11 @@
         "FAILED": "優先度を変更できませんでした。もう一度お試しください。"
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "削除"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "保留としてマークする",
       "RESOLVED": "解決済みとしてマークする",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "ラベルを割り当てる",
       "AGENTS_LOADING": "エージェントを読み込む...",
       "ASSIGN_TEAM": "チームを割り当てる",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "会話 ID {conversationId} が \"{agentName}\" に割り当てられました",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "ラベルが正常に割り当てられました",
     "ASSIGN_LABEL_FAILED": "ラベル割り当てに失敗しました",
     "CHANGE_TEAM": "会話のチームが変更されました",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "ファイルが {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB の添付ファイル制限を超えています",
     "MESSAGE_ERROR": "このメッセージを送信できません。後でもう一度お試しください",
     "SENT_BY": "送信者：",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "連絡先属性",
       "PREVIOUS_CONVERSATION": "以前の会話",
       "MACROS": "マクロ",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ja/general.json b/app/javascript/dashboard/i18n/locale/ja/general.json
index 533e00a4f..4f68ce750 100644
--- a/app/javascript/dashboard/i18n/locale/ja/general.json
+++ b/app/javascript/dashboard/i18n/locale/ja/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "検索",
       "EMPTY_STATE": "結果が見つかりませんでした。"
-    }
+    },
+    "CLOSE": "閉じる"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ja/generalSettings.json b/app/javascript/dashboard/i18n/locale/ja/generalSettings.json
index 5f3ce3a8e..8323df4d7 100644
--- a/app/javascript/dashboard/i18n/locale/ja/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ja/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "アカウント設定",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "アカウント名",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json
index 3a44b1503..98908f70b 100644
--- a/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ja/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "WhatsAppチャンネルを保存できませんでした"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "電話番号",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "アカウント SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "認証トークン",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "APIキー SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "APIキーシークレット",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "APIチャンネル",
         "DESC": "APIチャンネルと連携し、顧客のサポートを開始します。",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "APIチャンネル",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ja/integrations.json b/app/javascript/dashboard/i18n/locale/ja/integrations.json
index ca786140f..d7119ea0b 100644
--- a/app/javascript/dashboard/i18n/locale/ja/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ja/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "課題のリンクが正常に解除されました",
         "ERROR": "課題のリンク解除中にエラーが発生しました。もう一度お試しください"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "はい、削除します",
         "CANCEL": "キャンセル"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "はい、削除します",
+        "CANCEL": "キャンセル"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "キャプテン",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "コパイロット",
+      "TRY_THESE_PROMPTS": "これらのプロンプトを試してください",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "メッセージを送信...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captainが考え中",
       "YOU": "あなた",
       "USE": "これを使用",
       "RESET": "リセット",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "プランはいつでも変更またはキャンセルできます"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AIは有料プランのみで利用可能です。",
       "UPGRADE_PROMPT": "アシスタント、Copilotなどにアクセスするには、プランをアップグレードしてください。",
       "ASK_ADMIN": "管理者にアップグレードを依頼してください。"
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "アシスタント",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "新しいアシスタントを作成",
       "DELETE": {
         "TITLE": "アシスタントを削除してもよろしいですか？",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "説明",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "会話 #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "削除",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/ja/report.json b/app/javascript/dashboard/i18n/locale/ja/report.json
index d0eb75917..94c82e300 100644
--- a/app/javascript/dashboard/i18n/locale/ja/report.json
+++ b/app/javascript/dashboard/i18n/locale/ja/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "過去 1 年",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "グラフデータを読み込んでいます...",
     "NO_ENOUGH_DATA": "レポートを生成するための十分なデータポイントを受信していません。後でもう一度お試しください。",
     "DOWNLOAD_LABEL_REPORTS": "ラベルレポートをダウンロード",
@@ -559,6 +560,7 @@
     "INBOX": "受信トレイ",
     "AGENT": "担当者",
     "TEAM": "チーム",
+    "LABEL": "ラベル",
     "AVG_RESOLUTION_TIME": "解決までの平均時間",
     "AVG_FIRST_RESPONSE_TIME": "初回応答の平均時間",
     "AVG_REPLY_TIME": "お客様の平均待ち時間",
diff --git a/app/javascript/dashboard/i18n/locale/ja/search.json b/app/javascript/dashboard/i18n/locale/ja/search.json
index 15c0d757a..6d9e388d6 100644
--- a/app/javascript/dashboard/i18n/locale/ja/search.json
+++ b/app/javascript/dashboard/i18n/locale/ja/search.json
@@ -4,12 +4,14 @@
       "ALL": "すべて",
       "CONTACTS": "連絡先",
       "CONVERSATIONS": "会話データ",
-      "MESSAGES": "メッセージ"
+      "MESSAGES": "メッセージ",
+      "ARTICLES": "記事"
     },
     "SECTION": {
       "CONTACTS": "連絡先",
       "CONVERSATIONS": "会話データ",
-      "MESSAGES": "メッセージ"
+      "MESSAGES": "メッセージ",
+      "ARTICLES": "記事"
     },
     "VIEW_MORE": "さらに表示",
     "LOAD_MORE": "さらに読み込む",
diff --git a/app/javascript/dashboard/i18n/locale/ja/settings.json b/app/javascript/dashboard/i18n/locale/ja/settings.json
index 9997883e5..37affa889 100644
--- a/app/javascript/dashboard/i18n/locale/ja/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ja/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "アクセストークン",
         "NOTE": "このトークンは、API連携を構築する場合に利用します。",
-        "COPY": "コピー"
+        "COPY": "コピー",
+        "RESET": "リセット",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "オーディオアラート",
@@ -185,7 +190,8 @@
           "OFFLINE": "オフライン"
         },
         "SET_AVAILABILITY_SUCCESS": "利用可能ステータスが正常に設定されました",
-        "SET_AVAILABILITY_ERROR": "利用可能ステータスを設定できませんでした。もう一度お試しください"
+        "SET_AVAILABILITY_ERROR": "利用可能ステータスを設定できませんでした。もう一度お試しください",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "あなたのメールアドレス",
@@ -280,6 +286,7 @@
     "REPORTS": "レポート",
     "SETTINGS": "設定",
     "CONTACTS": "連絡先",
+    "ACTIVE": "有効",
     "CAPTAIN": "キャプテン",
     "CAPTAIN_ASSISTANTS": "アシスタント",
     "CAPTAIN_DOCUMENTS": "ドキュメント",
diff --git a/app/javascript/dashboard/i18n/locale/ka/agentBots.json b/app/javascript/dashboard/i18n/locale/ka/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/ka/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ka/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ka/auditLogs.json b/app/javascript/dashboard/i18n/locale/ka/auditLogs.json
index 35c054fa2..df236f5b5 100644
--- a/app/javascript/dashboard/i18n/locale/ka/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ka/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ka/automation.json b/app/javascript/dashboard/i18n/locale/ka/automation.json
index 86ec0b58b..c5dd4a514 100644
--- a/app/javascript/dashboard/i18n/locale/ka/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ka/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/ka/components.json b/app/javascript/dashboard/i18n/locale/ka/components.json
index e44c6e039..0a2542a84 100644
--- a/app/javascript/dashboard/i18n/locale/ka/components.json
+++ b/app/javascript/dashboard/i18n/locale/ka/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ka/contact.json b/app/javascript/dashboard/i18n/locale/ka/contact.json
index d0f38e59b..b4bb1c13a 100644
--- a/app/javascript/dashboard/i18n/locale/ka/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ka/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ka/conversation.json b/app/javascript/dashboard/i18n/locale/ka/conversation.json
index da2f64b01..5b3b7f3f8 100644
--- a/app/javascript/dashboard/i18n/locale/ka/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ka/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agents",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ka/general.json b/app/javascript/dashboard/i18n/locale/ka/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/ka/general.json
+++ b/app/javascript/dashboard/i18n/locale/ka/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ka/generalSettings.json b/app/javascript/dashboard/i18n/locale/ka/generalSettings.json
index 7da76df18..9055574c5 100644
--- a/app/javascript/dashboard/i18n/locale/ka/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ka/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Account settings",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ka/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ka/inboxMgmt.json
index 5e7ac5a26..6c7ab319f 100644
--- a/app/javascript/dashboard/i18n/locale/ka/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ka/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Phone Number",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Account SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ka/integrations.json b/app/javascript/dashboard/i18n/locale/ka/integrations.json
index e57ecb7cd..7ae07cfa2 100644
--- a/app/javascript/dashboard/i18n/locale/ka/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ka/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Cancel"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Delete",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/ka/report.json b/app/javascript/dashboard/i18n/locale/ka/report.json
index e176d9147..18f1ed14b 100644
--- a/app/javascript/dashboard/i18n/locale/ka/report.json
+++ b/app/javascript/dashboard/i18n/locale/ka/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ka/search.json b/app/javascript/dashboard/i18n/locale/ka/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/ka/search.json
+++ b/app/javascript/dashboard/i18n/locale/ka/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ka/settings.json b/app/javascript/dashboard/i18n/locale/ka/settings.json
index 4be80dba1..6a9cbf229 100644
--- a/app/javascript/dashboard/i18n/locale/ka/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ka/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ko/agentBots.json b/app/javascript/dashboard/i18n/locale/ko/agentBots.json
index b26cca42f..86664d128 100644
--- a/app/javascript/dashboard/i18n/locale/ko/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ko/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "엑세스 토큰",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ko/auditLogs.json b/app/javascript/dashboard/i18n/locale/ko/auditLogs.json
index fe96abe81..9bfdb6d6e 100644
--- a/app/javascript/dashboard/i18n/locale/ko/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ko/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ko/automation.json b/app/javascript/dashboard/i18n/locale/ko/automation.json
index b2e244e19..66df959f0 100644
--- a/app/javascript/dashboard/i18n/locale/ko/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ko/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/ko/components.json b/app/javascript/dashboard/i18n/locale/ko/components.json
index fa25dece7..3dab334a9 100644
--- a/app/javascript/dashboard/i18n/locale/ko/components.json
+++ b/app/javascript/dashboard/i18n/locale/ko/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ko/contact.json b/app/javascript/dashboard/i18n/locale/ko/contact.json
index bae30c5e7..faaa14ccc 100644
--- a/app/javascript/dashboard/i18n/locale/ko/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ko/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "연락처",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "메시지",
       "SEND_MESSAGE": "메시지 보내기",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "연락처 지우기",
       "DELETE_DIALOG": {
         "TITLE": "삭제 확인",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "예, 삭제합니다",
         "API": {
           "SUCCESS_MESSAGE": "연락처가 성공적으로 삭제되었습니다",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "검색과 일치하는 연락처 없음 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ko/conversation.json b/app/javascript/dashboard/i18n/locale/ko/conversation.json
index d71b6185e..610f3eaf4 100644
--- a/app/javascript/dashboard/i18n/locale/ko/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ko/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "해결함",
       "REOPEN_ACTION": "다시 열기",
       "OPEN_ACTION": "열기",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "더보기",
       "CLOSE": "닫기",
       "DETAILS": "자세히",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "다음 주"
       }
     },
+    "MENTION": {
+      "AGENTS": "에이전트",
+      "TEAMS": "팀"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "삭제"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "대화 담당자가 변경됨",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "보낸 사람:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "이전 대화",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ko/general.json b/app/javascript/dashboard/i18n/locale/ko/general.json
index 58927922a..8913d9dbf 100644
--- a/app/javascript/dashboard/i18n/locale/ko/general.json
+++ b/app/javascript/dashboard/i18n/locale/ko/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "검색",
       "EMPTY_STATE": "검색 결과가 없습니다"
-    }
+    },
+    "CLOSE": "닫기"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ko/generalSettings.json b/app/javascript/dashboard/i18n/locale/ko/generalSettings.json
index f5a58fbe1..340825f62 100644
--- a/app/javascript/dashboard/i18n/locale/ko/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ko/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "계정 설정",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "계정 이름",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json
index f99b7c627..33709e16f 100644
--- a/app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ko/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "전화 번호",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "계정 SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "인증 토큰",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API 채널",
         "DESC": "API 채널과 통합하여 고객 지원을 시작하십시오.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API 채널",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ko/integrations.json b/app/javascript/dashboard/i18n/locale/ko/integrations.json
index 9d08df7df..c279a9097 100644
--- a/app/javascript/dashboard/i18n/locale/ko/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ko/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "취소"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "취소"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "메시지 보내기...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "나",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "내용",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "삭제",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/ko/report.json b/app/javascript/dashboard/i18n/locale/ko/report.json
index 35458615a..eef965113 100644
--- a/app/javascript/dashboard/i18n/locale/ko/report.json
+++ b/app/javascript/dashboard/i18n/locale/ko/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "차트 데이터 불러오는 중...",
     "NO_ENOUGH_DATA": "보고서를 생성할 수 있는 데이터 포인트가 부족합니다. 나중에 다시 시도하십시오.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "받은 메시지함",
     "AGENT": "에이전트",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ko/search.json b/app/javascript/dashboard/i18n/locale/ko/search.json
index 5e1785215..c88467065 100644
--- a/app/javascript/dashboard/i18n/locale/ko/search.json
+++ b/app/javascript/dashboard/i18n/locale/ko/search.json
@@ -4,12 +4,14 @@
       "ALL": "모두",
       "CONTACTS": "연락처",
       "CONVERSATIONS": "대화",
-      "MESSAGES": "메시지"
+      "MESSAGES": "메시지",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "연락처",
       "CONVERSATIONS": "대화",
-      "MESSAGES": "메시지"
+      "MESSAGES": "메시지",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ko/settings.json b/app/javascript/dashboard/i18n/locale/ko/settings.json
index 0c7a5bb43..e8a09b24d 100644
--- a/app/javascript/dashboard/i18n/locale/ko/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ko/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "엑세스 토큰",
         "NOTE": "API 기반 통합을 구축하는 경우 이 토큰을 사용할 수 있음",
-        "COPY": "복사"
+        "COPY": "복사",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "오프라인"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "이메일 주소",
@@ -280,6 +286,7 @@
     "REPORTS": "보고서",
     "SETTINGS": "설정",
     "CONTACTS": "연락처",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/lt/agentBots.json b/app/javascript/dashboard/i18n/locale/lt/agentBots.json
index 785e5c6c3..46731005a 100644
--- a/app/javascript/dashboard/i18n/locale/lt/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/lt/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Nepavyko atnaujinti boto. Bandykite dar kartą vėliau."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Prieeigos raktas",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/lt/auditLogs.json b/app/javascript/dashboard/i18n/locale/lt/auditLogs.json
index afa824504..c0c75f156 100644
--- a/app/javascript/dashboard/i18n/locale/lt/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/lt/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lt/automation.json b/app/javascript/dashboard/i18n/locale/lt/automation.json
index 23e392120..08ff2e825 100644
--- a/app/javascript/dashboard/i18n/locale/lt/automation.json
+++ b/app/javascript/dashboard/i18n/locale/lt/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Pakeisti Prioritetą",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Atidaryti pokalbį"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/lt/components.json b/app/javascript/dashboard/i18n/locale/lt/components.json
index 47b7bc6f5..52980d59f 100644
--- a/app/javascript/dashboard/i18n/locale/lt/components.json
+++ b/app/javascript/dashboard/i18n/locale/lt/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lt/contact.json b/app/javascript/dashboard/i18n/locale/lt/contact.json
index de2720a18..305f66b23 100644
--- a/app/javascript/dashboard/i18n/locale/lt/contact.json
+++ b/app/javascript/dashboard/i18n/locale/lt/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontaktai",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Žinutė",
       "SEND_MESSAGE": "Išsiųsti pranešimą",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Trinti kontaktą",
       "DELETE_DIALOG": {
         "TITLE": "Patvirtinti Ištrynimą",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Taip, Ištrinti",
         "API": {
           "SUCCESS_MESSAGE": "Agentas ištrintas sėkmingai",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Nė vienas kontaktas neatitinka jūsų paieškos 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/lt/conversation.json b/app/javascript/dashboard/i18n/locale/lt/conversation.json
index 73bc4f55a..1e1e8c5da 100644
--- a/app/javascript/dashboard/i18n/locale/lt/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/lt/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Išspręsti",
       "REOPEN_ACTION": "Atidarykite iš naujo",
       "OPEN_ACTION": "Atidaryti",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Daugiau",
       "CLOSE": "Uždaryti",
       "DETAILS": "smulkesnė informacija",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Kitą savaitę"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agentai",
+      "TEAMS": "Komandos"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Atidėti iki",
       "APPLY": "Atidėti",
@@ -117,6 +122,11 @@
         "FAILED": "Nepavyko pakeisti prioriteto. Prašau, pabandykite dar kartą."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Ištrinti"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Pažymėti kaip laukiantį",
       "RESOLVED": "Pažymėti kaip išspręstą",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Priskirti etiketę",
       "AGENTS_LOADING": "Agentai užkraunami...",
       "ASSIGN_TEAM": "Priskirti komandą",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Pokalbis id {conversationId} priskirtas \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etiketė sėkmingai priskirta",
     "ASSIGN_LABEL_FAILED": "Etiketės priskirti nepavyko",
     "CHANGE_TEAM": "Pasikeitė pokalbių komanda",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Failas viršija {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB priedo apribojimą",
     "MESSAGE_ERROR": "Nepavyko išsiųsti šio pranešimo, bandykite dar kartą vėliau",
     "SENT_BY": "Siuntėjas:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Kontakto Požymiai",
       "PREVIOUS_CONVERSATION": "Ankstesni pokalbiai",
       "MACROS": "Makrokomandos",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/lt/general.json b/app/javascript/dashboard/i18n/locale/lt/general.json
index ded0ebaef..ecbf9cda9 100644
--- a/app/javascript/dashboard/i18n/locale/lt/general.json
+++ b/app/javascript/dashboard/i18n/locale/lt/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Ieškoti",
       "EMPTY_STATE": "Nieko nerasta"
-    }
+    },
+    "CLOSE": "Uždaryti"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lt/generalSettings.json b/app/javascript/dashboard/i18n/locale/lt/generalSettings.json
index 21729fe24..42fdca091 100644
--- a/app/javascript/dashboard/i18n/locale/lt/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/lt/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Paskyros nustatymai",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Paskyros vardas",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/lt/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/lt/inboxMgmt.json
index 2ca3dd7a9..bc295c614 100644
--- a/app/javascript/dashboard/i18n/locale/lt/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/lt/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "Mes negalėjome išsaugoti WhatsApp kanalo"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Telefono numeris",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Paskyros SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Prieigos Raktas",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API kanalas",
         "DESC": "Integruokite API kanalą ir pradėkite komunikuoti su savo klientais.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API kanalas",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lt/integrations.json b/app/javascript/dashboard/i18n/locale/lt/integrations.json
index 7584aad45..2761b7024 100644
--- a/app/javascript/dashboard/i18n/locale/lt/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/lt/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Taip, Trinti",
         "CANCEL": "Atšaukti"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Taip, Trinti",
+        "CANCEL": "Atšaukti"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Išsiųsti pranešimą...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Jūs",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Aprašymas",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Ištrinti",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/lt/report.json b/app/javascript/dashboard/i18n/locale/lt/report.json
index f26419eed..37c0be59d 100644
--- a/app/javascript/dashboard/i18n/locale/lt/report.json
+++ b/app/javascript/dashboard/i18n/locale/lt/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Etikečių Apžvalga",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Įkeliami diagramos duomenys...",
     "NO_ENOUGH_DATA": "Negavome pakankamai duomenų, kad galėtume sugeneruoti ataskaitą. Bandykite dar kartą vėliau.",
     "DOWNLOAD_LABEL_REPORTS": "Parsisiųsti etiketės ataskaitas",
@@ -559,6 +560,7 @@
     "INBOX": "Gautų laiškų aplankas",
     "AGENT": "Agentas",
     "TEAM": "Komanda",
+    "LABEL": "Etiketė",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/lt/search.json b/app/javascript/dashboard/i18n/locale/lt/search.json
index 4e2c4f78a..79f249960 100644
--- a/app/javascript/dashboard/i18n/locale/lt/search.json
+++ b/app/javascript/dashboard/i18n/locale/lt/search.json
@@ -4,12 +4,14 @@
       "ALL": "Visi",
       "CONTACTS": "Kontaktai",
       "CONVERSATIONS": "Pokalbiai",
-      "MESSAGES": "Pranešimai"
+      "MESSAGES": "Pranešimai",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontaktai",
       "CONVERSATIONS": "Pokalbiai",
-      "MESSAGES": "Pranešimai"
+      "MESSAGES": "Pranešimai",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/lt/settings.json b/app/javascript/dashboard/i18n/locale/lt/settings.json
index c7a0bb4be..5b6e3ace2 100644
--- a/app/javascript/dashboard/i18n/locale/lt/settings.json
+++ b/app/javascript/dashboard/i18n/locale/lt/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Prieeigos raktas",
         "NOTE": "Šis prieigos raktas gali būti naudojamas, jei kuriate API pagrįstą integraciją",
-        "COPY": "Kopijuoti"
+        "COPY": "Kopijuoti",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Atsijungęs"
         },
         "SET_AVAILABILITY_SUCCESS": "Pasiekiamumas nustatytas sėkmingai",
-        "SET_AVAILABILITY_ERROR": "Nepavyko nustatyti pasiekiamumo, bandykite dar kartą"
+        "SET_AVAILABILITY_ERROR": "Nepavyko nustatyti pasiekiamumo, bandykite dar kartą",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Jūsų el. pašto adresas",
@@ -280,6 +286,7 @@
     "REPORTS": "Ataskaitos",
     "SETTINGS": "Nustatymai",
     "CONTACTS": "Kontaktai",
+    "ACTIVE": "Aktyvus",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/lv/agentBots.json b/app/javascript/dashboard/i18n/locale/lv/agentBots.json
index 797f3a5bf..bc51df4f1 100644
--- a/app/javascript/dashboard/i18n/locale/lv/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/lv/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Nevarēja atjaunināt robotu. Lūdzu mēģiniet vēlreiz."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Piekļuves Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/lv/auditLogs.json b/app/javascript/dashboard/i18n/locale/lv/auditLogs.json
index 8f5fcef6c..180eb969f 100644
--- a/app/javascript/dashboard/i18n/locale/lv/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/lv/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} atjaunināja konta konfigurāciju (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lv/automation.json b/app/javascript/dashboard/i18n/locale/lv/automation.json
index 557857b9d..f1e107b17 100644
--- a/app/javascript/dashboard/i18n/locale/lv/automation.json
+++ b/app/javascript/dashboard/i18n/locale/lv/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Sūtīt Pielikumu",
       "SEND_MESSAGE": "Nosūtīt Ziņojumu",
       "CHANGE_PRIORITY": "Mainīt prioritāti",
-      "ADD_SLA": "Pievienot SLA"
+      "ADD_SLA": "Pievienot SLA",
+      "OPEN_CONVERSATION": "Atvērt sarunu"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Ziņojuma Tips",
diff --git a/app/javascript/dashboard/i18n/locale/lv/components.json b/app/javascript/dashboard/i18n/locale/lv/components.json
index 33f36c584..fc47b929f 100644
--- a/app/javascript/dashboard/i18n/locale/lv/components.json
+++ b/app/javascript/dashboard/i18n/locale/lv/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lv/contact.json b/app/javascript/dashboard/i18n/locale/lv/contact.json
index 6862ac186..3697015a0 100644
--- a/app/javascript/dashboard/i18n/locale/lv/contact.json
+++ b/app/javascript/dashboard/i18n/locale/lv/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontaktpersonas",
       "SEARCH_TITLE": "Meklēt kontaktpersonas",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Meklēt...",
       "MESSAGE_BUTTON": "Ziņojums",
       "SEND_MESSAGE": "Sūtīt ziņojumu",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Pievienot Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Dzēst kontaktpersonu",
       "DELETE_DIALOG": {
         "TITLE": "Apstiprināt Dzēšanu",
-        "DESCRIPTION": "Vai tiešām vēlaties dzēst šo {contactName} kontaktpersonu?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Jā, Dzēst",
         "API": {
           "SUCCESS_MESSAGE": "Kontaktpersona ir veiksmīgi izdzēsta",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Sāciet pievienot jaunas kontaktpersonas, noklikšķinot uz tālāk esošās pogas",
       "BUTTON_LABEL": "Pievienot kontaktpersonu",
       "SEARCH_EMPTY_STATE_TITLE": "Neviena kontaktpersona neatbilst jūsu meklēšanas vaicājumam 🔍",
-      "LIST_EMPTY_STATE_TITLE": "Šajā skatā nav pieejama neviena kontaktpersona 📋"
+      "LIST_EMPTY_STATE_TITLE": "Šajā skatā nav pieejama neviena kontaktpersona 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/lv/conversation.json b/app/javascript/dashboard/i18n/locale/lv/conversation.json
index ca6e757b9..7181a6977 100644
--- a/app/javascript/dashboard/i18n/locale/lv/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/lv/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Atrisināt",
       "REOPEN_ACTION": "Atkārtoti atvērt",
       "OPEN_ACTION": "Atvērt",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Papildu",
       "CLOSE": "Aizvērt",
       "DETAILS": "detalizēta informācija",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Nākamā nedēļa"
       }
     },
+    "MENTION": {
+      "AGENTS": "Aģenti",
+      "TEAMS": "Komandas"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Atlikt līdz",
       "APPLY": "Atlikt",
@@ -117,6 +122,11 @@
         "FAILED": "Nevarēja nomainīt prioritāti. Lūdzu, mēģiniet vēlreiz."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Dzēst"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Atzīmēt kā neapstiprinātu",
       "RESOLVED": "Atzīmēt kā atrisinātu",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Piešķirt etiķeti",
       "AGENTS_LOADING": "Notiek aģentu ielāde...",
       "ASSIGN_TEAM": "Piešķirt komandu",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Sarunas id {conversationId} piešķirts \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etiķete ir veiksmīgi piešķirta",
     "ASSIGN_LABEL_FAILED": "Etiķetes piešķiršana neizdevās",
     "CHANGE_TEAM": "Sarunu komanda mainīta",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Fails pārsniedz {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB pielikuma ierobežojumu",
     "MESSAGE_ERROR": "Nevar nosūtīt šo ziņojumu. Lūdzu, vēlāk mēģiniet vēlreiz",
     "SENT_BY": "Sūtīja:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Kontaktpersonas Īpašības",
       "PREVIOUS_CONVERSATION": "Iepriekšējās Sarunas",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/lv/general.json b/app/javascript/dashboard/i18n/locale/lv/general.json
index ba2b8cf5a..bd432e7b6 100644
--- a/app/javascript/dashboard/i18n/locale/lv/general.json
+++ b/app/javascript/dashboard/i18n/locale/lv/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Meklēt",
       "EMPTY_STATE": "Nav atrasts"
-    }
+    },
+    "CLOSE": "Aizvērt"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lv/generalSettings.json b/app/javascript/dashboard/i18n/locale/lv/generalSettings.json
index c2f433163..74cc49c37 100644
--- a/app/javascript/dashboard/i18n/locale/lv/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/lv/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "Jūs esat pārsniedzis sarunu ierobežojumu. Hacker plāns pieļauj tikai 500 sarunas.",
       "INBOXES": "Jūs esat pārsniedzis iesūtnes ierobežojumu. Hacker plāns atbalsta tikai vietnes tiešraides tērzēšanu. Papildu iesūtnēm, piemēram, e-pastam, WhatsApp utt., ir nepieciešams maksas plāns.",
-      "AGENTS": "Jūs esat pārsniedzis aģentu ierobežojumu. Hakeru plānā ir atļauti tikai 2 aģenti.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Lūdzu, sazinieties ar savu administratoru, lai modernizētu plānu un turpinātu izmantot visas funkcijas."
     },
     "TITLE": "Konta iestatījumi",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Konta nosaukums",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/lv/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/lv/inboxMgmt.json
index 616b11de9..bee8165f1 100644
--- a/app/javascript/dashboard/i18n/locale/lv/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/lv/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "Mēs nevarējām saglabāt WhatsApp kanālu"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Telefona numurs",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Konta SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Atslēgas SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Atslēgas Noslēpums",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Kanāls",
         "DESC": "Integrēt ar API kanālu un sākt atbalstīt savus klientus.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Kanāls",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/lv/integrations.json b/app/javascript/dashboard/i18n/locale/lv/integrations.json
index 31e21313f..840ae0fd7 100644
--- a/app/javascript/dashboard/i18n/locale/lv/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/lv/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Problēma ir veiksmīgi atsaistīta",
         "ERROR": "Atsaistot jautājumu radās kļūda. Lūdzu, mēģiniet vēlreiz"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Vai tiešām vēlaties dzēst integrāciju?",
         "MESSAGE": "Vai tiešām vēlaties dzēst integrāciju?",
         "CONFIRM": "Jā, dzēst",
         "CANCEL": "Atcelt"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Jā, dzēst",
+        "CANCEL": "Atcelt"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Kapteinis",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Kopilots",
+      "TRY_THESE_PROMPTS": "Pamēģiniet",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Sūtīt ziņojumu...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Kapteinis domā",
       "YOU": "Jūs",
       "USE": "Izmantot šo",
       "RESET": "Atiestatīt",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Izvēlēties Asistentu",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "Jūs varat jebkurā laikā mainīt vai atcelt savu versiju"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI funkcija ir pieejama tikai maksas abonementā.",
       "UPGRADE_PROMPT": "Modernizējiet savu abonementu, lai iegūtu piekļuvi viruālajiem asistentiem un copilot.",
       "ASK_ADMIN": "Lai pārietu uz maksas versiju, lūdzu sazinieties ar savu administratoru."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Asistenti",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Izveidot jaunu asistentu",
       "DELETE": {
         "TITLE": "Vai tiešām vēlaties izdzēst asistentu?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Apraksts",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Saruna #{id}"
       },
       "SELECTED": "Atlasīti {count}",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Apstiprināt",
       "BULK_DELETE_BUTTON": "Dzēst",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/lv/report.json b/app/javascript/dashboard/i18n/locale/lv/report.json
index d6fa9c9cb..4f98e7974 100644
--- a/app/javascript/dashboard/i18n/locale/lv/report.json
+++ b/app/javascript/dashboard/i18n/locale/lv/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Etiķešu Pārskats",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Notiek diagrammas datu ielāde...",
     "NO_ENOUGH_DATA": "Mēs neesam saņēmuši pietiekami daudz datu punktu, lai izveidotu pārskatu. Lūdzu, vēlāk mēģiniet vēlreiz.",
     "DOWNLOAD_LABEL_REPORTS": "Lejupielādēt etiķešu pārskatus",
@@ -559,6 +560,7 @@
     "INBOX": "Iesūtne",
     "AGENT": "Aģents",
     "TEAM": "Komanda",
+    "LABEL": "Etiķete",
     "AVG_RESOLUTION_TIME": "Vid. Atrisināšanas Laiks",
     "AVG_FIRST_RESPONSE_TIME": "Vid. Pirmās Atbildes Laiks",
     "AVG_REPLY_TIME": "Vid. Klientu Gaidīšanas Laiks",
diff --git a/app/javascript/dashboard/i18n/locale/lv/search.json b/app/javascript/dashboard/i18n/locale/lv/search.json
index f53b611bb..0aecb6b4e 100644
--- a/app/javascript/dashboard/i18n/locale/lv/search.json
+++ b/app/javascript/dashboard/i18n/locale/lv/search.json
@@ -4,12 +4,14 @@
       "ALL": "Visi",
       "CONTACTS": "Kontaktpersonas",
       "CONVERSATIONS": "Sarunas",
-      "MESSAGES": "Ziņojumi"
+      "MESSAGES": "Ziņojumi",
+      "ARTICLES": "Raksti"
     },
     "SECTION": {
       "CONTACTS": "Kontaktpersonas",
       "CONVERSATIONS": "Sarunas",
-      "MESSAGES": "Ziņojumi"
+      "MESSAGES": "Ziņojumi",
+      "ARTICLES": "Raksti"
     },
     "VIEW_MORE": "Skatīt vairāk",
     "LOAD_MORE": "Ielādēt vairāk",
diff --git a/app/javascript/dashboard/i18n/locale/lv/settings.json b/app/javascript/dashboard/i18n/locale/lv/settings.json
index 61ed0a48c..64fd68e70 100644
--- a/app/javascript/dashboard/i18n/locale/lv/settings.json
+++ b/app/javascript/dashboard/i18n/locale/lv/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Piekļuves Token",
         "NOTE": "Šo token var izmantot, ja veidojat uz API balstītu integrāciju",
-        "COPY": "Kopēt"
+        "COPY": "Kopēt",
+        "RESET": "Atiestatīt",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Brīdinājumi",
@@ -185,7 +190,8 @@
           "OFFLINE": "Bezsaistē"
         },
         "SET_AVAILABILITY_SUCCESS": "Pieejamība ir veiksmīgi iestatīta",
-        "SET_AVAILABILITY_ERROR": "Nevarēja iestatīt pieejamību. Lūdzu, mēģiniet vēlreiz"
+        "SET_AVAILABILITY_ERROR": "Nevarēja iestatīt pieejamību. Lūdzu, mēģiniet vēlreiz",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Jūsu e-pasta adrese",
@@ -280,6 +286,7 @@
     "REPORTS": "Pārskati",
     "SETTINGS": "Iestatījumi",
     "CONTACTS": "Kontaktpersonas",
+    "ACTIVE": "Aktīvs",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Asistenti",
     "CAPTAIN_DOCUMENTS": "Dokumenti",
diff --git a/app/javascript/dashboard/i18n/locale/ml/agentBots.json b/app/javascript/dashboard/i18n/locale/ml/agentBots.json
index ebed0c867..0bbe3b7f0 100644
--- a/app/javascript/dashboard/i18n/locale/ml/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ml/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "ആക്സസ് ടോക്കൺ",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ml/auditLogs.json b/app/javascript/dashboard/i18n/locale/ml/auditLogs.json
index 0f86e31da..f9150aa51 100644
--- a/app/javascript/dashboard/i18n/locale/ml/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ml/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ml/automation.json b/app/javascript/dashboard/i18n/locale/ml/automation.json
index 3d34b41ae..eba67abf8 100644
--- a/app/javascript/dashboard/i18n/locale/ml/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ml/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/ml/components.json b/app/javascript/dashboard/i18n/locale/ml/components.json
index c2d1dc756..b0bc6e350 100644
--- a/app/javascript/dashboard/i18n/locale/ml/components.json
+++ b/app/javascript/dashboard/i18n/locale/ml/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ml/contact.json b/app/javascript/dashboard/i18n/locale/ml/contact.json
index b9d2a5a69..0fcc576f1 100644
--- a/app/javascript/dashboard/i18n/locale/ml/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ml/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "കോൺ‌ടാക്റ്റുകൾ",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "സന്ദേശം",
       "SEND_MESSAGE": "സന്ദേശം അയയ്ക്കുക",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "കോൺടാക്റ്റ് ഇല്ലാതാക്കുക",
       "DELETE_DIALOG": {
         "TITLE": "ഇല്ലാതാക്കൽ സ്ഥിരീകരിക്കുക",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "അതെ, ഇല്ലാതാക്കുക",
         "API": {
           "SUCCESS_MESSAGE": "കോൺടാക്റ്റ് വിജയകരമായി ഇല്ലാതാക്കിയിരിക്കുന്നു",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "കോൺ‌ടാക്റ്റുകളൊന്നും നിങ്ങളുടെ തിരയലുമായി പൊരുത്തപ്പെടുന്നില്ല",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ml/conversation.json b/app/javascript/dashboard/i18n/locale/ml/conversation.json
index 5577e9b30..2d9f73dd7 100644
--- a/app/javascript/dashboard/i18n/locale/ml/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ml/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "പരിഹരിക്കുക",
       "REOPEN_ACTION": "വീണ്ടും തുറക്കുക",
       "OPEN_ACTION": "സജീവം",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "കൂടുതൽ",
       "CLOSE": "അടയ്ക്കുക",
       "DETAILS": "വിശദാംശങ്ങൾ",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "MENTION": {
+      "AGENTS": "ഏജന്റുമാർ",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "ഇല്ലാതാക്കുക"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "അയച്ചത്:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "മുമ്പത്തെ സംഭാഷണങ്ങൾ",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ml/general.json b/app/javascript/dashboard/i18n/locale/ml/general.json
index 158181ca4..6b050ccb0 100644
--- a/app/javascript/dashboard/i18n/locale/ml/general.json
+++ b/app/javascript/dashboard/i18n/locale/ml/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "തിരയുക",
       "EMPTY_STATE": "ഒരു ഫലവും കണ്ടെത്താനായില്ല"
-    }
+    },
+    "CLOSE": "അടയ്ക്കുക"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ml/generalSettings.json b/app/javascript/dashboard/i18n/locale/ml/generalSettings.json
index e2769cbf0..791618123 100644
--- a/app/javascript/dashboard/i18n/locale/ml/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ml/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "അക്കൗണ്ട് ക്രമീകരണങ്ങൾ",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "അക്കൗണ്ടിന്റെ പേര്",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json
index 98d0fc0ca..dbdd9ce9a 100644
--- a/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ml/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "ഫോൺ നമ്പർ",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "അക്കൗണ്ട് എസ്ഐഡി",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "ഓത്ത് ടോക്കൺ",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ml/integrations.json b/app/javascript/dashboard/i18n/locale/ml/integrations.json
index 8be42ade5..6afe4c696 100644
--- a/app/javascript/dashboard/i18n/locale/ml/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ml/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "റദ്ദാക്കുക"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "റദ്ദാക്കുക"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "സന്ദേശം അയയ്ക്കുക...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "വിവരണം",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "ഇല്ലാതാക്കുക",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/ml/report.json b/app/javascript/dashboard/i18n/locale/ml/report.json
index 738dae73a..e6d2339ab 100644
--- a/app/javascript/dashboard/i18n/locale/ml/report.json
+++ b/app/javascript/dashboard/i18n/locale/ml/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "ലേബലുകൾ അവലോകനം",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "ചാർട്ട് ഡാറ്റ ലോഡു ചെയ്യുകയാണ്...",
     "NO_ENOUGH_DATA": "റിപ്പോർട്ട് സൃഷ്ടിക്കുന്നതിന് ആവശ്യമായ ഡാറ്റ ഞങ്ങൾക്ക് ലഭിച്ചിട്ടില്ല, ദയവായി പിന്നീട് വീണ്ടും ശ്രമിക്കുക.",
     "DOWNLOAD_LABEL_REPORTS": "ലേബൽ റിപ്പോർട്ടുകൾ ഡൗൺലോഡ് ചെയ്യുക",
@@ -559,6 +560,7 @@
     "INBOX": "ഇൻബോക്സ്",
     "AGENT": "ഏജന്റ്",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ml/search.json b/app/javascript/dashboard/i18n/locale/ml/search.json
index 664cd46f3..5c6c2804f 100644
--- a/app/javascript/dashboard/i18n/locale/ml/search.json
+++ b/app/javascript/dashboard/i18n/locale/ml/search.json
@@ -4,12 +4,14 @@
       "ALL": "എല്ലാം",
       "CONTACTS": "കോൺ‌ടാക്റ്റുകൾ",
       "CONVERSATIONS": "സംഭാഷണങ്ങൾ",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "കോൺ‌ടാക്റ്റുകൾ",
       "CONVERSATIONS": "സംഭാഷണങ്ങൾ",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ml/settings.json b/app/javascript/dashboard/i18n/locale/ml/settings.json
index 59b472ba3..5313410ce 100644
--- a/app/javascript/dashboard/i18n/locale/ml/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ml/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "ആക്സസ് ടോക്കൺ",
         "NOTE": "നിങ്ങൾ ഒരു എപിഐ അടിസ്ഥാനമാക്കിയുള്ള സംയോജനം നിർമ്മിക്കുകയാണെങ്കിൽ ഈ ടോക്കൺ ഉപയോഗിക്കാൻ കഴിയും",
-        "COPY": "പകർത്തുക"
+        "COPY": "പകർത്തുക",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "ഓഫ്‌ലൈൻ"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "നിങ്ങളുടെ ഇമെയിൽ വിലാസം",
@@ -280,6 +286,7 @@
     "REPORTS": "റിപ്പോർട്ടുകൾ",
     "SETTINGS": "ക്രമീകരണങ്ങൾ",
     "CONTACTS": "കോൺ‌ടാക്റ്റുകൾ",
+    "ACTIVE": "സജീവമാണ്",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ms/agentBots.json b/app/javascript/dashboard/i18n/locale/ms/agentBots.json
index a4e0b5cb5..5e0cd93d9 100644
--- a/app/javascript/dashboard/i18n/locale/ms/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ms/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ms/auditLogs.json b/app/javascript/dashboard/i18n/locale/ms/auditLogs.json
index becbcc6dc..23d80ed57 100644
--- a/app/javascript/dashboard/i18n/locale/ms/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ms/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ms/automation.json b/app/javascript/dashboard/i18n/locale/ms/automation.json
index b94398364..d14827bb8 100644
--- a/app/javascript/dashboard/i18n/locale/ms/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ms/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/ms/components.json b/app/javascript/dashboard/i18n/locale/ms/components.json
index c0ad88921..fd5c6ddca 100644
--- a/app/javascript/dashboard/i18n/locale/ms/components.json
+++ b/app/javascript/dashboard/i18n/locale/ms/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ms/contact.json b/app/javascript/dashboard/i18n/locale/ms/contact.json
index d7c7af48c..6373a8987 100644
--- a/app/javascript/dashboard/i18n/locale/ms/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ms/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Pasti Padamkan",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Baik, Padamkan",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ms/conversation.json b/app/javascript/dashboard/i18n/locale/ms/conversation.json
index 62eeb3a3f..3d1360862 100644
--- a/app/javascript/dashboard/i18n/locale/ms/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ms/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "MENTION": {
+      "AGENTS": "Ejen",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Padamkan"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ms/general.json b/app/javascript/dashboard/i18n/locale/ms/general.json
index 99f9b07d9..1ebfcd2bc 100644
--- a/app/javascript/dashboard/i18n/locale/ms/general.json
+++ b/app/javascript/dashboard/i18n/locale/ms/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "Tiada dijumpa"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ms/generalSettings.json b/app/javascript/dashboard/i18n/locale/ms/generalSettings.json
index 6a36c3ee5..986a4efe4 100644
--- a/app/javascript/dashboard/i18n/locale/ms/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ms/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Account settings",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ms/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ms/inboxMgmt.json
index 90db11bee..d51ef2127 100644
--- a/app/javascript/dashboard/i18n/locale/ms/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ms/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Phone Number",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Account SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ms/integrations.json b/app/javascript/dashboard/i18n/locale/ms/integrations.json
index 09770398e..48a8afe8c 100644
--- a/app/javascript/dashboard/i18n/locale/ms/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ms/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Batalkan"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Batalkan"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Padamkan",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/ms/report.json b/app/javascript/dashboard/i18n/locale/ms/report.json
index 095587745..0b463ac6c 100644
--- a/app/javascript/dashboard/i18n/locale/ms/report.json
+++ b/app/javascript/dashboard/i18n/locale/ms/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Ejen",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ms/search.json b/app/javascript/dashboard/i18n/locale/ms/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/ms/search.json
+++ b/app/javascript/dashboard/i18n/locale/ms/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ms/settings.json b/app/javascript/dashboard/i18n/locale/ms/settings.json
index 6d5685a28..b987a389f 100644
--- a/app/javascript/dashboard/i18n/locale/ms/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ms/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ne/agentBots.json b/app/javascript/dashboard/i18n/locale/ne/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/ne/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ne/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ne/auditLogs.json b/app/javascript/dashboard/i18n/locale/ne/auditLogs.json
index 35c054fa2..df236f5b5 100644
--- a/app/javascript/dashboard/i18n/locale/ne/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ne/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ne/automation.json b/app/javascript/dashboard/i18n/locale/ne/automation.json
index c56f900f4..ceda8e268 100644
--- a/app/javascript/dashboard/i18n/locale/ne/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ne/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/ne/components.json b/app/javascript/dashboard/i18n/locale/ne/components.json
index e44c6e039..0a2542a84 100644
--- a/app/javascript/dashboard/i18n/locale/ne/components.json
+++ b/app/javascript/dashboard/i18n/locale/ne/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ne/contact.json b/app/javascript/dashboard/i18n/locale/ne/contact.json
index a79c3c3c6..ecf2e17ac 100644
--- a/app/javascript/dashboard/i18n/locale/ne/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ne/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ne/conversation.json b/app/javascript/dashboard/i18n/locale/ne/conversation.json
index 24924691b..907a3414b 100644
--- a/app/javascript/dashboard/i18n/locale/ne/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ne/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "बन्दा गार्नुहोस्",
       "DETAILS": "details",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agents",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ne/general.json b/app/javascript/dashboard/i18n/locale/ne/general.json
index 78e97db90..0c32a56e1 100644
--- a/app/javascript/dashboard/i18n/locale/ne/general.json
+++ b/app/javascript/dashboard/i18n/locale/ne/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "बन्दा गार्नुहोस्"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ne/generalSettings.json b/app/javascript/dashboard/i18n/locale/ne/generalSettings.json
index 7da76df18..9055574c5 100644
--- a/app/javascript/dashboard/i18n/locale/ne/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ne/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Account settings",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json
index 11c2f88ce..763ed9409 100644
--- a/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ne/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Phone Number",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Account SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ne/integrations.json b/app/javascript/dashboard/i18n/locale/ne/integrations.json
index c18a22039..1f4a6b1a1 100644
--- a/app/javascript/dashboard/i18n/locale/ne/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ne/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Cancel"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Delete",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/ne/report.json b/app/javascript/dashboard/i18n/locale/ne/report.json
index e176d9147..18f1ed14b 100644
--- a/app/javascript/dashboard/i18n/locale/ne/report.json
+++ b/app/javascript/dashboard/i18n/locale/ne/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ne/search.json b/app/javascript/dashboard/i18n/locale/ne/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/ne/search.json
+++ b/app/javascript/dashboard/i18n/locale/ne/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ne/settings.json b/app/javascript/dashboard/i18n/locale/ne/settings.json
index ded91739c..cba2ddb5a 100644
--- a/app/javascript/dashboard/i18n/locale/ne/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ne/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/nl/agentBots.json b/app/javascript/dashboard/i18n/locale/nl/agentBots.json
index a8f7e6cef..e0eb22829 100644
--- a/app/javascript/dashboard/i18n/locale/nl/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/nl/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Toegangs-token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
@@ -83,8 +90,8 @@
         "VALID_URL": "Please enter a valid URL starting with http:// or https://"
       },
       "CANCEL": "Annuleren",
-      "CREATE": "Create Bot",
-      "UPDATE": "Update Bot"
+      "CREATE": "Bot Maken",
+      "UPDATE": "Bot updaten"
     },
     "WEBHOOK": {
       "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
diff --git a/app/javascript/dashboard/i18n/locale/nl/auditLogs.json b/app/javascript/dashboard/i18n/locale/nl/auditLogs.json
index 34000522f..80cdacee5 100644
--- a/app/javascript/dashboard/i18n/locale/nl/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/nl/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/nl/automation.json b/app/javascript/dashboard/i18n/locale/nl/automation.json
index 09d19a055..1539499c4 100644
--- a/app/javascript/dashboard/i18n/locale/nl/automation.json
+++ b/app/javascript/dashboard/i18n/locale/nl/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/nl/components.json b/app/javascript/dashboard/i18n/locale/nl/components.json
index 5f52637d7..7f6f763b9 100644
--- a/app/javascript/dashboard/i18n/locale/nl/components.json
+++ b/app/javascript/dashboard/i18n/locale/nl/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/nl/contact.json b/app/javascript/dashboard/i18n/locale/nl/contact.json
index 9cf12b9cb..1939b63b5 100644
--- a/app/javascript/dashboard/i18n/locale/nl/contact.json
+++ b/app/javascript/dashboard/i18n/locale/nl/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacten",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Bericht",
       "SEND_MESSAGE": "Verstuur bericht",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Contactpersoon verwijderen",
       "DELETE_DIALOG": {
         "TITLE": "Verwijderen bevestigen",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ja, verwijderen",
         "API": {
           "SUCCESS_MESSAGE": "Contactpersoon werd succesvol verwijderd",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Er zijn geen contacten die overeenkomen met je zoekopdracht 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/nl/conversation.json b/app/javascript/dashboard/i18n/locale/nl/conversation.json
index 345262477..1bb5ea7a2 100644
--- a/app/javascript/dashboard/i18n/locale/nl/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/nl/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Oplossen",
       "REOPEN_ACTION": "Heropenen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Meer",
       "CLOSE": "Sluiten",
       "DETAILS": "Details",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Volgende week"
       }
     },
+    "MENTION": {
+      "AGENTS": "Medewerkers",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze tot",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Verwijderen"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Markeren als in afwachting van",
       "RESOLVED": "Markeer als opgelost",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Label toewijzen",
       "AGENTS_LOADING": "Agents worden geladen...",
       "ASSIGN_TEAM": "Team toewijzen",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Gesprek id {conversationId} toegewezen aan \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Verzonden door:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Vorige gesprekken",
       "MACROS": "Macro's",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/nl/general.json b/app/javascript/dashboard/i18n/locale/nl/general.json
index 38184deee..fcd3683bf 100644
--- a/app/javascript/dashboard/i18n/locale/nl/general.json
+++ b/app/javascript/dashboard/i18n/locale/nl/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Zoeken",
       "EMPTY_STATE": "Geen resultaten gevonden"
-    }
+    },
+    "CLOSE": "Sluiten"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/nl/generalSettings.json b/app/javascript/dashboard/i18n/locale/nl/generalSettings.json
index 6c1c86cc0..c15d168e8 100644
--- a/app/javascript/dashboard/i18n/locale/nl/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/nl/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Accountinstellingen",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Voorkeuren",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "accountnaam",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json
index 42a13dc94..cff43a383 100644
--- a/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/nl/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Telefoonnummer",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Klant SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Authenticatie Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API-kanaal",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API-kanaal",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/nl/integrations.json b/app/javascript/dashboard/i18n/locale/nl/integrations.json
index 8b5acabef..f25f04f05 100644
--- a/app/javascript/dashboard/i18n/locale/nl/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/nl/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Ja, verwijderen",
         "CANCEL": "Annuleren"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Ja, verwijderen",
+        "CANCEL": "Annuleren"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Verstuur bericht...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Jij",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Beschrijving",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Verwijderen",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/nl/report.json b/app/javascript/dashboard/i18n/locale/nl/report.json
index ddb7807a9..d2c3e8504 100644
--- a/app/javascript/dashboard/i18n/locale/nl/report.json
+++ b/app/javascript/dashboard/i18n/locale/nl/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Kaartgegevens laden...",
     "NO_ENOUGH_DATA": "We hebben niet genoeg datapunten ontvangen om een rapport te genereren, probeer het later opnieuw.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Postvak In",
     "AGENT": "Medewerker",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/nl/search.json b/app/javascript/dashboard/i18n/locale/nl/search.json
index 150daf18c..52cc72e53 100644
--- a/app/javascript/dashboard/i18n/locale/nl/search.json
+++ b/app/javascript/dashboard/i18n/locale/nl/search.json
@@ -4,12 +4,14 @@
       "ALL": "Allemaal",
       "CONTACTS": "Contacten",
       "CONVERSATIONS": "Gesprekken",
-      "MESSAGES": "Berichten"
+      "MESSAGES": "Berichten",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacten",
       "CONVERSATIONS": "Gesprekken",
-      "MESSAGES": "Berichten"
+      "MESSAGES": "Berichten",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/nl/settings.json b/app/javascript/dashboard/i18n/locale/nl/settings.json
index 2e9f2283c..419c7ef64 100644
--- a/app/javascript/dashboard/i18n/locale/nl/settings.json
+++ b/app/javascript/dashboard/i18n/locale/nl/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Toegangs-token",
         "NOTE": "Dit token kan worden gebruikt als u een API gebaseerde integratie bouwt",
-        "COPY": "Kopiëren"
+        "COPY": "Kopiëren",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Uw e-mailadres",
@@ -280,6 +286,7 @@
     "REPORTS": "Rapporten",
     "SETTINGS": "Instellingen",
     "CONTACTS": "Contacten",
+    "ACTIVE": "Actief",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/no/agentBots.json b/app/javascript/dashboard/i18n/locale/no/agentBots.json
index 6364d3852..188098606 100644
--- a/app/javascript/dashboard/i18n/locale/no/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/no/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Tilgangstoken",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/no/auditLogs.json b/app/javascript/dashboard/i18n/locale/no/auditLogs.json
index 86835d088..f47736a57 100644
--- a/app/javascript/dashboard/i18n/locale/no/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/no/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/no/automation.json b/app/javascript/dashboard/i18n/locale/no/automation.json
index 44edd7b44..afc9e7744 100644
--- a/app/javascript/dashboard/i18n/locale/no/automation.json
+++ b/app/javascript/dashboard/i18n/locale/no/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/no/components.json b/app/javascript/dashboard/i18n/locale/no/components.json
index 2e9776e1f..d5e551f8a 100644
--- a/app/javascript/dashboard/i18n/locale/no/components.json
+++ b/app/javascript/dashboard/i18n/locale/no/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/no/contact.json b/app/javascript/dashboard/i18n/locale/no/contact.json
index b82c07db5..fccb77206 100644
--- a/app/javascript/dashboard/i18n/locale/no/contact.json
+++ b/app/javascript/dashboard/i18n/locale/no/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakter",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Melding",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Bekreft sletting",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ja, slett",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Ingen kontakter samsvarer med søket ditt 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/no/conversation.json b/app/javascript/dashboard/i18n/locale/no/conversation.json
index b5c3f6976..3d70da918 100644
--- a/app/javascript/dashboard/i18n/locale/no/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/no/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Løs",
       "REOPEN_ACTION": "Gjenåpne",
       "OPEN_ACTION": "Åpne",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Mer",
       "CLOSE": "Lukk",
       "DETAILS": "detaljer",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agenter",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Slett"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sendt av:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Tidligere samtaler",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/no/general.json b/app/javascript/dashboard/i18n/locale/no/general.json
index b7140855a..fb289a8d6 100644
--- a/app/javascript/dashboard/i18n/locale/no/general.json
+++ b/app/javascript/dashboard/i18n/locale/no/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Søk",
       "EMPTY_STATE": "Ingen resultater funnet"
-    }
+    },
+    "CLOSE": "Lukk"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/no/generalSettings.json b/app/javascript/dashboard/i18n/locale/no/generalSettings.json
index 8cb2dc0b8..4329140a9 100644
--- a/app/javascript/dashboard/i18n/locale/no/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/no/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Kontoinnstillinger",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Kontonavn",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json
index 0cd2534aa..95dc44758 100644
--- a/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/no/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Telefonnummer",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Konto-SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Autoriseringstoken",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Kanal",
         "DESC": "Integrer med en API-kanal for å støtte dine kunder.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Kanal",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/no/integrations.json b/app/javascript/dashboard/i18n/locale/no/integrations.json
index 37730dee2..0af8f92b2 100644
--- a/app/javascript/dashboard/i18n/locale/no/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/no/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Ja, slett",
         "CANCEL": "Avbryt"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Avbryt"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Du",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Beskrivelse",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Slett",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/no/report.json b/app/javascript/dashboard/i18n/locale/no/report.json
index 4ebf3c85e..106f434bc 100644
--- a/app/javascript/dashboard/i18n/locale/no/report.json
+++ b/app/javascript/dashboard/i18n/locale/no/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Laster inn diagramdata...",
     "NO_ENOUGH_DATA": "Vi har ikke mottatt nok data for å generere rapporten, vennligst prøv igjen senere.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Innboks",
     "AGENT": "Agent",
     "TEAM": "Gruppe",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/no/search.json b/app/javascript/dashboard/i18n/locale/no/search.json
index 0f632dda4..3078c3af6 100644
--- a/app/javascript/dashboard/i18n/locale/no/search.json
+++ b/app/javascript/dashboard/i18n/locale/no/search.json
@@ -4,12 +4,14 @@
       "ALL": "Alle",
       "CONTACTS": "Kontakter",
       "CONVERSATIONS": "Samtaler",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakter",
       "CONVERSATIONS": "Samtaler",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/no/settings.json b/app/javascript/dashboard/i18n/locale/no/settings.json
index df9d8c14f..0c823d7c1 100644
--- a/app/javascript/dashboard/i18n/locale/no/settings.json
+++ b/app/javascript/dashboard/i18n/locale/no/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Tilgangstoken",
         "NOTE": "Dette tokenet kan brukes hvis du lager en API-basert integrasjon",
-        "COPY": "Kopier"
+        "COPY": "Kopier",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Frakoblet"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Din e-postadresse",
@@ -280,6 +286,7 @@
     "REPORTS": "Rapporter",
     "SETTINGS": "Innstillinger",
     "CONTACTS": "Kontakter",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/pl/agentBots.json b/app/javascript/dashboard/i18n/locale/pl/agentBots.json
index 21b7ae605..d861bdead 100644
--- a/app/javascript/dashboard/i18n/locale/pl/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/pl/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Nie udało się zaktualizować bota. Proszę spróbować ponownie."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token dostępu",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/pl/auditLogs.json b/app/javascript/dashboard/i18n/locale/pl/auditLogs.json
index 7cfa77af4..48462730b 100644
--- a/app/javascript/dashboard/i18n/locale/pl/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/pl/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pl/automation.json b/app/javascript/dashboard/i18n/locale/pl/automation.json
index efe06f71d..0817a235e 100644
--- a/app/javascript/dashboard/i18n/locale/pl/automation.json
+++ b/app/javascript/dashboard/i18n/locale/pl/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Zmień priorytet",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Otwórz rozmowę"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/pl/components.json b/app/javascript/dashboard/i18n/locale/pl/components.json
index dc56b980b..9801c5350 100644
--- a/app/javascript/dashboard/i18n/locale/pl/components.json
+++ b/app/javascript/dashboard/i18n/locale/pl/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pl/contact.json b/app/javascript/dashboard/i18n/locale/pl/contact.json
index 3fc424828..87f901eda 100644
--- a/app/javascript/dashboard/i18n/locale/pl/contact.json
+++ b/app/javascript/dashboard/i18n/locale/pl/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakty",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Wiadomość",
       "SEND_MESSAGE": "Wyślij wiadomość",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Usuń kontakt",
       "DELETE_DIALOG": {
         "TITLE": "Potwierdź usunięcie",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Tak, usuń",
         "API": {
           "SUCCESS_MESSAGE": "Kontakt został pomyślnie usunięty",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Brak kontaktów pasujących do wyszukiwania 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/pl/conversation.json b/app/javascript/dashboard/i18n/locale/pl/conversation.json
index d8b751cef..91f68d0a8 100644
--- a/app/javascript/dashboard/i18n/locale/pl/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/pl/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Rozwiąż",
       "REOPEN_ACTION": "Otwórz ponownie",
       "OPEN_ACTION": "Otwórz",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Więcej",
       "CLOSE": "Zamknij",
       "DETAILS": "szczegóły",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Następny tydzień"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agenci",
+      "TEAMS": "Zespoły"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Uśpij do",
       "APPLY": "Uśpij",
@@ -117,6 +122,11 @@
         "FAILED": "Nie można zmienić priorytetu. Spróbuj ponownie."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Usuń"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Oznacz jako oczekujące",
       "RESOLVED": "Oznacz jako rozwiązane",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Przypisz etykietę",
       "AGENTS_LOADING": "Ładowanie agentów...",
       "ASSIGN_TEAM": "Przypisz zespół",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Konwersacja o identyfikatorze {conversationId} przypisana do \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etykieta przypisana pomyślnie",
     "ASSIGN_LABEL_FAILED": "Nie udało się przypisać etykiety",
     "CHANGE_TEAM": "Zmieniono przypisany zespół konwersacji",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Plik przekracza limit rozmiaru załącznika %{MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "Nie można wysłać tej wiadomości, spróbuj ponownie później",
     "SENT_BY": "Wysłane przez:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Atrybuty kontaktu",
       "PREVIOUS_CONVERSATION": "Poprzednie konwersacje",
       "MACROS": "Makra",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/pl/general.json b/app/javascript/dashboard/i18n/locale/pl/general.json
index 3d1b76f47..736589732 100644
--- a/app/javascript/dashboard/i18n/locale/pl/general.json
+++ b/app/javascript/dashboard/i18n/locale/pl/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Szukaj",
       "EMPTY_STATE": "Nie znaleziono rekordów"
-    }
+    },
+    "CLOSE": "Zamknij"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pl/generalSettings.json b/app/javascript/dashboard/i18n/locale/pl/generalSettings.json
index 32f7df3ce..b81d9741c 100644
--- a/app/javascript/dashboard/i18n/locale/pl/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/pl/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Ustawienia konta",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferencje",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nazwa konta",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json
index 8396d148e..676691ff3 100644
--- a/app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/pl/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "Nie udało się zapisać kanału WhatsApp"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Numer telefonu",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "ID konta",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Token uwierzytelniania",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "Kanał API",
         "DESC": "Zintegruj kanał API i rozpocznij obsługę klientów.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "Kanał API",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pl/integrations.json b/app/javascript/dashboard/i18n/locale/pl/integrations.json
index 17a431edb..3ebc5bd01 100644
--- a/app/javascript/dashboard/i18n/locale/pl/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/pl/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Tak, usuń",
         "CANCEL": "Anuluj"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Tak, usuń",
+        "CANCEL": "Anuluj"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Wyślij wiadomość...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Opis",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Usuń",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/pl/report.json b/app/javascript/dashboard/i18n/locale/pl/report.json
index f319cf5b6..d365d1221 100644
--- a/app/javascript/dashboard/i18n/locale/pl/report.json
+++ b/app/javascript/dashboard/i18n/locale/pl/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Przegląd etykiet",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Ładowanie danych wykresów...",
     "NO_ENOUGH_DATA": "Nie ma wystarczającej ilości danych do wygenerowania raportu. Spróbuj ponownie później.",
     "DOWNLOAD_LABEL_REPORTS": "Pobierz raporty etykiety",
@@ -559,6 +560,7 @@
     "INBOX": "Skrzynka odbiorcza",
     "AGENT": "Agent",
     "TEAM": "Zespół",
+    "LABEL": "Etykieta",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/pl/search.json b/app/javascript/dashboard/i18n/locale/pl/search.json
index 6d30a4c36..cae507868 100644
--- a/app/javascript/dashboard/i18n/locale/pl/search.json
+++ b/app/javascript/dashboard/i18n/locale/pl/search.json
@@ -4,12 +4,14 @@
       "ALL": "Wszystkie",
       "CONTACTS": "Kontakty",
       "CONVERSATIONS": "Rozmowy",
-      "MESSAGES": "Wiadomości"
+      "MESSAGES": "Wiadomości",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakty",
       "CONVERSATIONS": "Rozmowy",
-      "MESSAGES": "Wiadomości"
+      "MESSAGES": "Wiadomości",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/pl/settings.json b/app/javascript/dashboard/i18n/locale/pl/settings.json
index 310b6467e..f98ab629b 100644
--- a/app/javascript/dashboard/i18n/locale/pl/settings.json
+++ b/app/javascript/dashboard/i18n/locale/pl/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token dostępu",
         "NOTE": "Ten token może być użyty, jeśli budujesz integrację opartą na API",
-        "COPY": "Kopiuj"
+        "COPY": "Kopiuj",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Niedostępny"
         },
         "SET_AVAILABILITY_SUCCESS": "Dostępność została pomyślnie ustawiona",
-        "SET_AVAILABILITY_ERROR": "Nie można ustawić dostępności, spróbuj ponownie"
+        "SET_AVAILABILITY_ERROR": "Nie można ustawić dostępności, spróbuj ponownie",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Twój adres e-mail",
@@ -280,6 +286,7 @@
     "REPORTS": "Raporty",
     "SETTINGS": "Ustawienia",
     "CONTACTS": "Kontakty",
+    "ACTIVE": "Aktywne",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/pt/agentBots.json b/app/javascript/dashboard/i18n/locale/pt/agentBots.json
index 02353e533..e2feb9296 100644
--- a/app/javascript/dashboard/i18n/locale/pt/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/pt/agentBots.json
@@ -2,13 +2,13 @@
   "AGENT_BOTS": {
     "HEADER": "Bots",
     "LOADING_EDITOR": "A carregar editor...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
+    "DESCRIPTION": "Os Agentes Bots são como os membros mais fabulosos da sua equipa. Tratam das pequenas coisas, para que se possa concentrar no que realmente importa. Experimente. Pode gerir os seus bots nesta página ou criar novos, utilizando o botão \"Adicionar Bot\".",
     "LEARN_MORE": "Learn about agent bots",
-    "GLOBAL_BOT": "System bot",
+    "GLOBAL_BOT": "Bot do sistema",
     "GLOBAL_BOT_BADGE": "Sistema",
     "AVATAR": {
-      "SUCCESS_DELETE": "Bot avatar deleted successfully",
-      "ERROR_DELETE": "Error deleting bot avatar, please try again"
+      "SUCCESS_DELETE": "Avatar do bot apagado",
+      "ERROR_DELETE": "Erro ao apagar avatar do bot, por favor tente novamente"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Selecione um agente bot",
@@ -22,7 +22,7 @@
       "SELECT_PLACEHOLDER": "Selecionar bot"
     },
     "ADD": {
-      "TITLE": "Add Bot",
+      "TITLE": "Adicionar Bot",
       "CANCEL_BUTTON_TEXT": "Cancelar",
       "API": {
         "SUCCESS_MESSAGE": "Bot adicionado com sucesso.",
@@ -30,10 +30,10 @@
       }
     },
     "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
+      "404": "Nenhum bot encontrado. Pode criar um bot clicando no botão \"Adicionar Bot\".",
       "LOADING": "A carregar bots...",
       "TABLE_HEADER": {
-        "DETAILS": "Bot Details",
+        "DETAILS": "Detalhes do bot",
         "URL": "URL do Webhook"
       }
     },
@@ -42,7 +42,7 @@
       "TITLE": "Apagar bot",
       "CONFIRM": {
         "TITLE": "Confirmar exclusão",
-        "MESSAGE": "Are you sure you want to delete {name}?",
+        "MESSAGE": "Tem a certeza que pretende apagar o {name}?",
         "YES": "Sim, excluir",
         "NO": "Não, manter"
       },
@@ -59,13 +59,20 @@
         "ERROR_MESSAGE": "Não foi possível atualizar o bot. Por favor, tente novamente."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token de acesso",
+      "DESCRIPTION": "Copie o token de acesso e guarde-o de forma segura",
+      "COPY_SUCCESSFUL": "Token de acesso copiado para área de transferência",
+      "RESET_SUCCESS": "O token de acesso voltou a ser gerado",
+      "RESET_ERROR": "Não foi possível voltar a gerar o token de acesso, por favor tente novamente"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
       },
       "NAME": {
         "LABEL": "Nome do bot",
-        "PLACEHOLDER": "Enter bot name",
+        "PLACEHOLDER": "Insira o nome do bot",
         "REQUIRED": "O nome do bot é obrigatório"
       },
       "DESCRIPTION": {
@@ -74,20 +81,20 @@
       },
       "WEBHOOK_URL": {
         "LABEL": "URL do Webhook",
-        "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "Webhook URL is required"
+        "PLACEHOLDER": "https://exemplo.com/webhook",
+        "REQUIRED": "O URL do Webhook é obrigatório"
       },
       "ERRORS": {
         "NAME": "O nome do bot é obrigatório",
-        "URL": "Webhook URL is required",
-        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
+        "URL": "O URL do Webhook é obrigatório",
+        "VALID_URL": "Por favor, insira um URL válido que comece por http:// ou https://"
       },
       "CANCEL": "Cancelar",
-      "CREATE": "Create Bot",
-      "UPDATE": "Update Bot"
+      "CREATE": "Criar Bot",
+      "UPDATE": "Atualizar Bot"
     },
     "WEBHOOK": {
-      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
+      "DESCRIPTION": "Configure um webhook para o bot integrar com os seus serviços personalizados. O bot receberá e processará eventos de conversas e pode respondê-los."
     },
     "TYPES": {
       "WEBHOOK": "Webhook bot"
diff --git a/app/javascript/dashboard/i18n/locale/pt/auditLogs.json b/app/javascript/dashboard/i18n/locale/pt/auditLogs.json
index e27895aaf..04f1bdd03 100644
--- a/app/javascript/dashboard/i18n/locale/pt/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/pt/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} apagou a conversa #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt/automation.json b/app/javascript/dashboard/i18n/locale/pt/automation.json
index 02061ec8e..c24eae5fd 100644
--- a/app/javascript/dashboard/i18n/locale/pt/automation.json
+++ b/app/javascript/dashboard/i18n/locale/pt/automation.json
@@ -130,37 +130,38 @@
     "EVENTS": {
       "CONVERSATION_CREATED": "Conversa criada",
       "CONVERSATION_UPDATED": "Conversa atualizada",
-      "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_OPENED": "Conversation Opened"
+      "MESSAGE_CREATED": "Mensagem criada",
+      "CONVERSATION_OPENED": "Conversa aberta"
     },
     "ACTIONS": {
-      "ASSIGN_AGENT": "Assign to Agent",
-      "ASSIGN_TEAM": "Assign a Team",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "ASSIGN_AGENT": "Atribuir ao agente",
+      "ASSIGN_TEAM": "Atribuir equipa",
+      "ADD_LABEL": "Adicionar etiqueta",
+      "REMOVE_LABEL": "Remover um rótulo",
+      "SEND_EMAIL_TO_TEAM": "Enviar um e-mail para a equipa",
+      "SEND_EMAIL_TRANSCRIPT": "Enviar transcrição por e-mail",
       "MUTE_CONVERSATION": "Silenciar Conversa",
       "SNOOZE_CONVERSATION": "Adiar conversa",
       "RESOLVE_CONVERSATION": "Resolver conversa",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
+      "SEND_WEBHOOK_EVENT": "Enviar evento webhook",
+      "SEND_ATTACHMENT": "Enviar anexo",
+      "SEND_MESSAGE": "Enviar mensagem",
       "CHANGE_PRIORITY": "Alterar prioridade",
-      "ADD_SLA": "Adicionar SLA"
+      "ADD_SLA": "Adicionar SLA",
+      "OPEN_CONVERSATION": "Abrir conversa"
     },
     "ATTRIBUTES": {
-      "MESSAGE_TYPE": "Message Type",
-      "MESSAGE_CONTAINS": "Message Contains",
+      "MESSAGE_TYPE": "Tipo de mensagem",
+      "MESSAGE_CONTAINS": "A mensagem contém",
       "EMAIL": "E-mail",
       "INBOX": "Caixa de entrada",
-      "CONVERSATION_LANGUAGE": "Conversation Language",
+      "CONVERSATION_LANGUAGE": "Linguagem da conversa",
       "PHONE_NUMBER": "Número de telefone",
       "STATUS": "Situação",
       "BROWSER_LANGUAGE": "Idioma do navegador",
-      "MAIL_SUBJECT": "Email Subject",
+      "MAIL_SUBJECT": "Assunto do e-mail",
       "COUNTRY_NAME": "País",
-      "REFERER_LINK": "Referrer Link",
+      "REFERER_LINK": "Link de referência",
       "ASSIGNEE_NAME": "Atribuído",
       "TEAM_NAME": "Equipa",
       "PRIORITY": "Prioridade"
diff --git a/app/javascript/dashboard/i18n/locale/pt/components.json b/app/javascript/dashboard/i18n/locale/pt/components.json
index df71ba7e8..8559d05b7 100644
--- a/app/javascript/dashboard/i18n/locale/pt/components.json
+++ b/app/javascript/dashboard/i18n/locale/pt/components.json
@@ -45,9 +45,12 @@
     "WATCH_VIDEO": "Watch video"
   },
   "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
+    "MINUTES": "Minutos",
+    "HOURS": "Horas",
+    "DAYS": "Dias",
+    "PLACEHOLDER": "Introduza a duração"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Em Breve!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt/contact.json b/app/javascript/dashboard/i18n/locale/pt/contact.json
index c75407d28..e84d74f78 100644
--- a/app/javascript/dashboard/i18n/locale/pt/contact.json
+++ b/app/javascript/dashboard/i18n/locale/pt/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contactos",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Contactos ativos",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Messagem",
       "SEND_MESSAGE": "Enviar mensagem",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "Esta ação é permanente e irreversível.",
+        "BUTTON": "Apagar agora"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Excluir contacto",
       "DELETE_DIALOG": {
         "TITLE": "Confirmar exclusão",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Tem a certeza de que quer apagar este contacto?",
         "CONFIRM": "Sim, excluir",
         "API": {
           "SUCCESS_MESSAGE": "Contacto excluído com sucesso",
@@ -543,19 +548,20 @@
         "PLACEHOLDER": "Adicionar nota",
         "WROTE": "escreveu",
         "YOU": "Você",
-        "SAVE": "Save note",
+        "SAVE": "Salvar nota",
         "EXPAND": "Expandir",
-        "COLLAPSE": "Collapse",
-        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "COLLAPSE": "Recolher",
+        "NO_NOTES": "Sem notas, pode adicionar notas na página de detalhes do contacto.",
+        "EMPTY_STATE": "Não existem notas associadas a este contacto. Pode adicionar uma nota escrevendo na caixa acima."
       }
     },
     "EMPTY_STATE": {
-      "TITLE": "No contacts found in this account",
-      "SUBTITLE": "Start adding new contacts by clicking on the button below",
-      "BUTTON_LABEL": "Add contact",
+      "TITLE": "Nenhum contacto encontrado nesta conta",
+      "SUBTITLE": "Para adicionar novos contatos, clique no botão abaixo",
+      "BUTTON_LABEL": "Adicionar contacto",
       "SEARCH_EMPTY_STATE_TITLE": "Nenhum contacto corresponde à sua pesquisa 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "Neste momento não há contactos ativos 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/pt/conversation.json b/app/javascript/dashboard/i18n/locale/pt/conversation.json
index 997529fe4..9ece5b576 100644
--- a/app/javascript/dashboard/i18n/locale/pt/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/pt/conversation.json
@@ -32,12 +32,12 @@
     "LOADING_CONVERSATIONS": "A carregar conversas",
     "CANNOT_REPLY": "Não pode responder porque",
     "24_HOURS_WINDOW": "Mensagens bloqueadas durante 24 horas",
-    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
+    "API_HOURS_WINDOW": "Só pode responder a esta conversa dentro de {hours} horas",
     "NOT_ASSIGNED_TO_YOU": "Esta conversa não está atribuída a si. Gostaria de atribuir esta conversa a si mesmo?",
     "ASSIGN_TO_ME": "Atribuir a mim",
     "TWILIO_WHATSAPP_CAN_REPLY": "Só pode responder utilizando uma mensagem modelo, porque",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "Mensagens bloqueadas durante 24 horas",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
+    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "Esta conta do Instagram foi migrada para a nova caixa de entrada do canal Instagram. Todas as novas mensagens aparecerão lá. Já não poderá enviar mensagens a partir desta conversa.",
     "REPLYING_TO": "Está a responder a:",
     "REMOVE_SELECTION": "Remover seleção",
     "DOWNLOAD": "Descarregar",
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolver",
       "REOPEN_ACTION": "Reabrir",
       "OPEN_ACTION": "Abertas",
+      "MORE_ACTIONS": "Mais ações",
       "OPEN": "Mais",
       "CLOSE": "Fechar",
       "DETAILS": "Detalhes",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Próxima semana"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agentes",
+      "TEAMS": "Equipas"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Suspender até",
       "APPLY": "Adiar",
@@ -117,6 +122,11 @@
         "FAILED": "Não foi possível alterar a prioridade, por favor, tente novamente."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Apagar conversa #{conversationId}",
+      "DESCRIPTION": "Tem a certeza de que quer apagar esta conversa?",
+      "CONFIRM": "Excluir"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Marcar como pendente",
       "RESOLVED": "Marcar como resolvida",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Atribuir etiqueta",
       "AGENTS_LOADING": "A carregar agentes...",
       "ASSIGN_TEAM": "Atribuir equipa",
+      "DELETE": "Apagar conversa",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversa com ID {conversationId} atribuída a \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etiqueta atribuída com sucesso",
     "ASSIGN_LABEL_FAILED": "Falha na atribuição de etiqueta",
     "CHANGE_TEAM": "Equipa da conversa alterada",
+    "SUCCESS_DELETE_CONVERSATION": "Conversa apagada",
+    "FAIL_DELETE_CONVERSATION": "Não foi possível apagar a conversa! Tente novamente",
     "FILE_SIZE_LIMIT": "O ficheiro excede o tamanho limite para anexos de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "Não foi possível enviar esta mensagem, por favor, tente novamente mais tarde",
     "SENT_BY": "Enviado por:",
@@ -295,10 +308,11 @@
       "CONVERSATION_ACTIONS": "Ações de conversa",
       "CONVERSATION_LABELS": "Etiquetas da conversa",
       "CONVERSATION_INFO": "Informação da conversa",
-      "CONTACT_NOTES": "Contact Notes",
+      "CONTACT_NOTES": "Notas do contacto",
       "CONTACT_ATTRIBUTES": "Atributos do contacto",
       "PREVIOUS_CONVERSATION": "Conversas anteriores",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Casos Linear Associados",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/pt/general.json b/app/javascript/dashboard/i18n/locale/pt/general.json
index 4c5b9608b..79bbb56d8 100644
--- a/app/javascript/dashboard/i18n/locale/pt/general.json
+++ b/app/javascript/dashboard/i18n/locale/pt/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Procurar",
       "EMPTY_STATE": "Nenhum resultado encontrado"
-    }
+    },
+    "CLOSE": "Fechar"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt/generalSettings.json b/app/javascript/dashboard/i18n/locale/pt/generalSettings.json
index f7a221921..7e5c3f105 100644
--- a/app/javascript/dashboard/i18n/locale/pt/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/pt/generalSettings.json
@@ -1,10 +1,10 @@
 {
   "GENERAL_SETTINGS": {
     "LIMIT_MESSAGES": {
-      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
-      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
-      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
+      "CONVERSATION": "Excedeu o limite de conversas. O plano Hacker permite apenas 500 conversas.",
+      "INBOXES": "Excedeu o limite de caixas de entrada. O plano Hacker só suporta chat ao vivo no site. Caixas de entrada adicionais como email, WhatsApp, etc. requerem um plano pago.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
+      "NON_ADMIN": "Por favor, contacte o seu administrador para atualizar o plano e continuar a usar todas as funcionalidades."
     },
     "TITLE": "Configurações da conta",
     "SUBMIT": "Atualizar configurações",
@@ -15,23 +15,23 @@
       "SUCCESS": "Configurações de conta atualizadas com sucesso"
     },
     "ACCOUNT_DELETE_SECTION": {
-      "TITLE": "Delete your Account",
-      "NOTE": "Once you delete your account, all your data will be deleted.",
-      "BUTTON_TEXT": "Delete Your Account",
+      "TITLE": "Apagar a sua Conta",
+      "NOTE": "Após apagar a sua conta, todos os seus dados serão apagados.",
+      "BUTTON_TEXT": "Apagar a Sua Conta",
       "CONFIRM": {
-        "TITLE": "Delete Account",
-        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
+        "TITLE": "Apagar Conta",
+        "MESSAGE": "Apagar a sua conta é irreversível. Introduza o nome da sua conta abaixo para confirmar que pretende apagá-la permanentemente.",
         "BUTTON_TEXT": "Excluir",
         "DISMISS": "Cancelar",
-        "PLACE_HOLDER": "Por favor, digite {accountName} para confirmar"
+        "PLACE_HOLDER": "Por favor, escreva {accountName} para confirmar"
       },
-      "SUCCESS": "Account marked for deletion",
-      "FAILURE": "Could not delete account, try again!",
+      "SUCCESS": "Conta selecionada para apagar",
+      "FAILURE": "Não foi possível apagar a conta, tente novamente!",
       "SCHEDULED_DELETION": {
-        "TITLE": "Account Scheduled for Deletion",
-        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
-        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
-        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
+        "TITLE": "Eliminação da conta agendada",
+        "MESSAGE_MANUAL": "Eliminação da conta agendada para {deletionDate}. Isto foi solicitado por um administrador. Pode cancelar a eliminação antes desta data.",
+        "MESSAGE_INACTIVITY": "Eliminação da conta está agendada para {deletionDate} devido à sua inatividade. Pode cancelar a eliminação antes desta data.",
+        "CLEAR_BUTTON": "Cancelar agendamento da eliminação"
       }
     },
     "FORM": {
@@ -45,8 +45,32 @@
         "NOTE": "Este ID é necessário para integrações via API"
       },
       "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "TITLE": "Auto-resolver conversas",
+        "NOTE": "Esta configuração permite-lhe resolver automaticamente a conversa após um determinado período de inatividade.",
+        "DURATION": {
+          "LABEL": "Duração da inatividade",
+          "HELP": "Período de inatividade após o qual a conversa é automaticamente resolvida",
+          "PLACEHOLDER": "30",
+          "ERROR": "A duração de auto-resolução deve ser entre 10 minutos e 999 dias",
+          "API": {
+            "SUCCESS": "Definições de auto-resolução atualizadas",
+            "ERROR": "Falha ao atualizar as definições de auto-resolução"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Mensagem personalizada de auto-resolução",
+          "PLACEHOLDER": "A conversa foi marcada como resolvida pelo sistema devido a 15 dias de inatividade",
+          "HELP": "Mensagem enviada ao cliente após a conversa ser automaticamente resolvida"
+        },
+        "PREFERENCES": "Preferências",
+        "LABEL": {
+          "LABEL": "Adicionar etiqueta após auto-resolução",
+          "PLACEHOLDER": "Selecionar uma etiqueta"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Ignorar conversas à espera de resposta do agente"
+        },
+        "UPDATE_BUTTON": "Salvar alterações"
       },
       "NAME": {
         "LABEL": "Nome da conta",
@@ -69,22 +93,30 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "LABEL": "Excluir conversas não atendidas",
+        "HELP": "Quando ativado, o sistema irá ignorar a resolução de conversas que ainda estão à espera de resposta de um agente."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcrever mensagens de áudio",
+        "NOTE": "Transcreva automaticamente mensagens de áudio nas conversas. Gere uma transcrição de texto sempre que uma mensagem de áudio for enviada ou recebida e apresente-a junto da mensagem.",
+        "API": {
+          "SUCCESS": "Definição de transcrição de áudio atualizada com sucesso",
+          "ERROR": "Falha ao atualizar a definição de transcrição de áudio"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Duração de inatividade para resolução",
+        "HELP": "Duração após a qual a conversa deve ser automaticamente resolvida se não houver atividade",
         "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+        "ERROR": "A duração de auto-resolução deve ser entre 10 minutos e 999 dias",
         "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
+          "SUCCESS": "Definições de auto-resolução atualizadas",
+          "ERROR": "Falha ao atualizar as definições de auto-resolução"
         },
         "UPDATE_BUTTON": "Atualização",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "MESSAGE_LABEL": "Mensagem personalizada de resolução",
+        "MESSAGE_PLACEHOLDER": "A conversa foi marcada como resolvida pelo sistema devido a 15 dias de inatividade",
+        "MESSAGE_HELP": "Esta mensagem é enviada ao cliente quando uma conversa é automaticamente resolvida pelo sistema devido à inatividade."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "A sua conta tem a opção de continuar as conversas por e-mail ativa.",
@@ -94,7 +126,7 @@
     "UPDATE_CHATWOOT": "Está disponível uma nova atualização {latestChatwootVersion} para o ChatWoot. Por favor, atualize a sua versão.",
     "LEARN_MORE": "Saber mais",
     "PAYMENT_PENDING": "O seu pagamento está pendente. Por favor, atualize as suas informações de pagamento para continuar a usar o Chatwoot",
-    "UPGRADE": "Upgrade to continue using Chatwoot",
+    "UPGRADE": "Atualize para continuar a usar o Chatwoot",
     "LIMITS_UPGRADE": "A sua conta excedeu os limites de utilização. Por favor, faça um upgrade ao seu plano para continuar a utilizar o Chatwoot",
     "OPEN_BILLING": "Abrir faturação"
   },
diff --git a/app/javascript/dashboard/i18n/locale/pt/helpCenter.json b/app/javascript/dashboard/i18n/locale/pt/helpCenter.json
index 9d7fecba9..774a064d8 100644
--- a/app/javascript/dashboard/i18n/locale/pt/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/pt/helpCenter.json
@@ -697,7 +697,7 @@
         "LABEL": "Slug",
         "PLACEHOLDER": "user-guide",
         "ERROR": "Slug obrigatória",
-        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
+        "FORMAT_ERROR": "Por favor, introduza um slug válido, por exemplo: guia-do-utilizador"
       }
     },
     "PORTAL_SETTINGS": {
diff --git a/app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json
index dd293d91e..ec4c5ec1d 100644
--- a/app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/pt/inboxMgmt.json
@@ -47,13 +47,13 @@
         "CREATE_INBOX": "Criar caixa de entrada"
       },
       "INSTAGRAM": {
-        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
-        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
-        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
-        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
-        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
-        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
-        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
+        "CONTINUE_WITH_INSTAGRAM": "Continuar com o Instagram",
+        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Ligue o seu perfil do Instagram",
+        "HELP": "Para adicionar o seu perfil do Instagram como canal, precisa autenticar o seu perfil clicando em 'Continuar com o Instagram' ",
+        "ERROR_MESSAGE": "Ocorreu um erro ao ligar ao Instagram, por favor tente novamente",
+        "ERROR_AUTH": "Ocorreu um erro ao ligar ao Instagram, por favor tente novamente",
+        "NEW_INBOX_SUGGESTION": "Esta conta do Instagram estava anteriormente ligada a uma caixa de entrada diferente e foi agora migrada para aqui. Todas as novas mensagens aparecerão aqui. A caixa de entrada antiga já não poderá enviar ou receber mensagens para esta conta.",
+        "DUPLICATE_INBOX_BANNER": "Esta conta do Instagram foi migrada para a nova caixa de entrada do canal Instagram. Já não poderá enviar/receber mensagens do Instagram a partir desta caixa de entrada."
       },
       "TWITTER": {
         "HELP": "Para adicionar o seu perfil do Twitter como um canal, precisa de autenticar o seu perfil do Twitter clicando em 'Entrar com o Twitter' ",
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "Não foi possível gravar o canal do WhatsApp"
         }
       },
+      "VOICE": {
+        "TITLE": "Canal de Voz",
+        "DESC": "Integre o Twilio e comece a oferecer suporte aos seus clientes via chamadas telefónicas.",
+        "PHONE_NUMBER": {
+          "LABEL": "Número de telefone",
+          "PLACEHOLDER": "Escreva o seu número de telefone (por exemplo, +1234567890)",
+          "ERROR": "Por favor, forneça um número de telefone válido no formato +E.164 (por exemplo, +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "SID da conta",
+            "PLACEHOLDER": "Insira o SID da sua Conta Twilio",
+            "REQUIRED": "O SID da conta é obrigatório"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Token de autenticação",
+            "PLACEHOLDER": "Escreva o seu Token de Autenticação Twilio",
+            "REQUIRED": "O Token de Autenticação é obrigatório"
+          },
+          "API_KEY_SID": {
+            "LABEL": "Chave da API SID",
+            "PLACEHOLDER": "Insira a chave SID da API Twilio",
+            "REQUIRED": "A chave SID da API é obrigatória"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "Chave secreta da API",
+            "PLACEHOLDER": "Insira a chave secreta da API Twilio",
+            "REQUIRED": "A chave secreta da API é obrigatória"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Insira a sua Twilio TwiML App SID (começa por AP)",
+            "REQUIRED": "TwiML App SID é obrigatória"
+          }
+        },
+        "SUBMIT_BUTTON": "Criar canal de Voz",
+        "API": {
+          "ERROR_MESSAGE": "Não foi possível criar o canal de voz"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "Canal da API",
         "DESC": "Integrar com o canal API para dar apoio aos seus clientes.",
@@ -579,28 +619,28 @@
     },
     "CSAT": {
       "TITLE": "Ativar CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
+      "SUBTITLE": "Acione automaticamente inquéritos CSAT no final das conversas para perceber como os clientes se sentem sobre o apoio recebido. Acompanhe tendências de satisfação e identifique áreas de melhoria ao longo do tempo.",
       "DISPLAY_TYPE": {
-        "LABEL": "Display type"
+        "LABEL": "Tipo de visualização"
       },
       "MESSAGE": {
         "LABEL": "Messagem",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
+        "PLACEHOLDER": "Por favor, insira uma mensagem para mostrar aos utilizadores com o formulário"
       },
       "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
+        "LABEL": "Regra do inquérito",
+        "DESCRIPTION_PREFIX": "Enviar o inquérito se a conversa",
+        "DESCRIPTION_SUFFIX": "qualquer uma das etiquetas",
         "OPERATOR": {
           "CONTAINS": "contém",
           "DOES_NOT_CONTAINS": "não contém"
         },
-        "SELECT_PLACEHOLDER": "select labels"
+        "SELECT_PLACEHOLDER": "selecionar etiquetas"
       },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
+      "NOTE": "Nota: Os inquéritos CSAT são enviados apenas uma vez por conversa",
       "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
+        "SUCCESS_MESSAGE": "Definições de CSAT atualizadas com sucesso",
+        "ERROR_MESSAGE": "Não foi possível atualizar as definições de CSAT. Por favor, tente novamente mais tarde."
       }
     },
     "BUSINESS_HOURS": {
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "Canal da API",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voz"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt/integrations.json b/app/javascript/dashboard/i18n/locale/pt/integrations.json
index 7ac8b957d..37e22315b 100644
--- a/app/javascript/dashboard/i18n/locale/pt/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/pt/integrations.json
@@ -42,8 +42,8 @@
             "WEBWIDGET_TRIGGERED": "Widget de live-chat aberto pelo utilizador",
             "CONTACT_CREATED": "Contacto criado",
             "CONTACT_UPDATED": "Contacto atualizado",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONVERSATION_TYPING_ON": "Conversa: a escrever",
+            "CONVERSATION_TYPING_OFF": "Conversa: a escrever desligada"
           }
         },
         "END_POINT": {
@@ -318,11 +318,26 @@
         "SUCCESS": "Problema desvinculado com sucesso",
         "ERROR": "Houve um erro ao desvincular o problema, por favor, tente novamente"
       },
+      "NO_LINKED_ISSUES": "Sem casos associados",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Sim, excluir",
         "CANCEL": "Cancelar"
+      },
+      "CTA": {
+        "TITLE": "Ligar ao Linear",
+        "AGENT_DESCRIPTION": "O espaço de trabalho linear não está ligado. Solicite ao administrador que ligue um espaço de trabalho para usar esta integração.",
+        "DESCRIPTION": "O workspace Linear não está ligado. Clique no botão abaixo para ligar o seu workspace para utilizar esta integração.",
+        "BUTTON_TEXT": "Ligar workspace Linear"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Tem a certeza que pretende apagar a integração Notion?",
+        "MESSAGE": "Apagar esta integração removerá o acesso ao seu workspace Notion e encerrará todas as funcionalidades relacionadas.",
+        "CONFIRM": "Sim, excluir",
+        "CANCEL": "Cancelar"
       }
     }
   },
@@ -330,25 +345,38 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Comece com o Copilot",
+      "KICK_OFF_MESSAGE": "Precisa de um resumo rápido, quer consultar conversas anteriores ou redigir uma resposta melhor? O Copilot está aqui para acelerar o processo.",
       "SEND_MESSAGE": "Enviar mensagem...",
-      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
+      "EMPTY_MESSAGE": "Ocorreu um erro ao gerar a resposta. Por favor, tente novamente.",
       "LOADER": "Captain is thinking",
       "YOU": "Você",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Mostrar passos",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
-          "LABEL": "Summarize this conversation",
-          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+          "LABEL": "Resumir esta conversa",
+          "CONTENT": "Resuma os pontos-chave discutidos entre o cliente e o agente de suporte, incluindo as preocupações do cliente, as questões e as soluções ou respostas dadas pelo agente de suporte"
         },
         "SUGGEST": {
-          "LABEL": "Suggest an answer",
-          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+          "LABEL": "Sugerir uma resposta",
+          "CONTENT": "Analise a questão do cliente e redija uma resposta que aborde eficazmente as suas preocupações ou perguntas. Certifique-se de que a resposta é clara, concisa e fornece informações úteis."
         },
         "RATE": {
-          "LABEL": "Rate this conversation",
-          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+          "LABEL": "Avalie esta conversa",
+          "CONTENT": "Reveja a conversa para ver o quanto foram satisfeitas as necessidades do cliente. Compartilhe uma classificação até 5 com base no tom, clareza e eficácia."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "Conversas de alta prioridade",
+          "CONTENT": "Dê-me um resumo de todas as conversas abertas de alta prioridade. Inclua o ID da conversa, nome do cliente (se disponível), conteúdo da última mensagem e agente atribuído. Agrupe por estado, se relevante."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "Listar contactos",
+          "CONTENT": "Mostre-me a lista dos 10 principais contactos. Inclua nome, email ou número de telefone (se disponível), última vez visto, etiquetas (se houver)."
         }
       }
     },
@@ -357,8 +385,8 @@
       "ASSISTANT": "Assistant",
       "MESSAGE_PLACEHOLDER": "Escreva a sua mensagem...",
       "HEADER": "Playground",
-      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
-      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
+      "DESCRIPTION": "Use este playground para enviar mensagens para o seu assistente e verificar se ele responde com precisão, rápido e no tom esperado.",
+      "CREDIT_NOTE": "As mensagens aqui enviadas vão contar para os créditos do seu Captain."
     },
     "PAYWALL": {
       "TITLE": "Upgrade to use Captain AI",
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "Pode alterar ou cancelar o plano a qualquer momento"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Por favor, entre em contato com o administrador para atualização."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "Não há agentes disponíveis na sua conta.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -400,42 +428,46 @@
       "FORM": {
         "UPDATE": "Atualização",
         "SECTIONS": {
-          "BASIC_INFO": "Basic Information",
-          "SYSTEM_MESSAGES": "System Messages",
-          "INSTRUCTIONS": "Instructions",
+          "BASIC_INFO": "Informação básica",
+          "SYSTEM_MESSAGES": "Mensagens do Sistema",
+          "INSTRUCTIONS": "Instruções",
           "FEATURES": "Características",
-          "TOOLS": "Tools "
+          "TOOLS": "Ferramentas "
         },
         "NAME": {
           "LABEL": "Nome:",
-          "PLACEHOLDER": "Enter assistant name",
-          "ERROR": "The name is required"
+          "PLACEHOLDER": "Escreva o nome do assistente",
+          "ERROR": "O nome é obrigatório"
+        },
+        "TEMPERATURE": {
+          "LABEL": "Temperatura da Resposta",
+          "DESCRIPTION": "Ajuste o quão criativo ou restritivo as respostas do assistente devem ser. Valores mais baixos produzem respostas mais focadas e deterministas, enquanto valores mais altos permitem resultados mais criativos e variados."
         },
         "DESCRIPTION": {
           "LABEL": "Descrição",
-          "PLACEHOLDER": "Enter assistant description",
-          "ERROR": "The description is required"
+          "PLACEHOLDER": "Escreva a descrição do assistente",
+          "ERROR": "A descrição é obrigatória"
         },
         "PRODUCT_NAME": {
           "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name",
-          "ERROR": "The product name is required"
+          "PLACEHOLDER": "Escreva o nome do produto",
+          "ERROR": "O nome do produto é obrigatório"
         },
         "WELCOME_MESSAGE": {
-          "LABEL": "Welcome Message",
-          "PLACEHOLDER": "Enter welcome message"
+          "LABEL": "Mensagem de Boas-vindas",
+          "PLACEHOLDER": "Escreva a mensagem de boas-vindas"
         },
         "HANDOFF_MESSAGE": {
-          "LABEL": "Handoff Message",
-          "PLACEHOLDER": "Enter handoff message"
+          "LABEL": "Mensagem de despedida",
+          "PLACEHOLDER": "Escreva a mensagem de despedida"
         },
         "RESOLUTION_MESSAGE": {
-          "LABEL": "Resolution Message",
-          "PLACEHOLDER": "Enter resolution message"
+          "LABEL": "Mensagem de resolução",
+          "PLACEHOLDER": "Escreva a mensagem de resolução"
         },
         "INSTRUCTIONS": {
-          "LABEL": "Instructions",
-          "PLACEHOLDER": "Enter instructions for the assistant"
+          "LABEL": "Instruções",
+          "PLACEHOLDER": "Escreva as instruções para o assistente"
         },
         "FEATURES": {
           "TITLE": "Características",
@@ -447,7 +479,7 @@
         "TITLE": "Update the assistant",
         "SUCCESS_MESSAGE": "The assistant has been successfully updated",
         "ERROR_MESSAGE": "There was an error updating the assistant, please try again.",
-        "NOT_FOUND": "Could not find the assistant. Please try again."
+        "NOT_FOUND": "Não foi possível encontrar o assistente. Por favor, tente novamente."
       },
       "OPTIONS": {
         "EDIT_ASSISTANT": "Edit Assistant",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Selecionar todas ({count})",
+      "UNSELECT_ALL": "Desmarcar todas ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Excluir",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/pt/macros.json b/app/javascript/dashboard/i18n/locale/pt/macros.json
index aed7a291f..b83d91887 100644
--- a/app/javascript/dashboard/i18n/locale/pt/macros.json
+++ b/app/javascript/dashboard/i18n/locale/pt/macros.json
@@ -85,20 +85,20 @@
       "ATLEAST_ONE_ACTION_REQUIRED": "Pelo menos uma ação é obrigatória"
     },
     "ACTIONS": {
-      "ASSIGN_TEAM": "Assign a Team",
-      "ASSIGN_AGENT": "Assign an Agent",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "ASSIGN_TEAM": "Atribuir equipa",
+      "ASSIGN_AGENT": "Atribuir um agente",
+      "ADD_LABEL": "Adicionar um rótulo",
+      "REMOVE_LABEL": "Remover um rótulo",
+      "REMOVE_ASSIGNED_TEAM": "Remover equipa atribuída",
+      "SEND_EMAIL_TRANSCRIPT": "Enviar uma transcrição por e-mail",
       "MUTE_CONVERSATION": "Silenciar Conversa",
       "SNOOZE_CONVERSATION": "Adiar conversa",
       "RESOLVE_CONVERSATION": "Resolver conversa",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
+      "SEND_ATTACHMENT": "Enviar anexo",
+      "SEND_MESSAGE": "Enviar uma Mensagem",
       "CHANGE_PRIORITY": "Alterar prioridade",
-      "ADD_PRIVATE_NOTE": "Add a Private Note",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
+      "ADD_PRIVATE_NOTE": "Adicionar uma Nota Privada",
+      "SEND_WEBHOOK_EVENT": "Enviar evento webhook"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt/report.json b/app/javascript/dashboard/i18n/locale/pt/report.json
index adc370f9d..c520fb5ea 100644
--- a/app/javascript/dashboard/i18n/locale/pt/report.json
+++ b/app/javascript/dashboard/i18n/locale/pt/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Visão geral de etiquetas",
+    "DESCRIPTION": "Rastreie o desempenho com métricas-chave, incluindo conversas, tempos de resposta, tempos de resolução e casos resolvidos. Clique num nome de rótulo para informações detalhadas.",
     "LOADING_CHART": "A carregar dados...",
     "NO_ENOUGH_DATA": "Não recebemos pontos de dados suficientes para gerar o relatório. Por favor, tente novamente mais tarde.",
     "DOWNLOAD_LABEL_REPORTS": "Descarregar relatórios de etiquetas",
@@ -559,6 +560,7 @@
     "INBOX": "Caixa de entrada",
     "AGENT": "Agente",
     "TEAM": "Equipa",
+    "LABEL": "Etiqueta",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/pt/search.json b/app/javascript/dashboard/i18n/locale/pt/search.json
index 8550c2b5e..26646a36a 100644
--- a/app/javascript/dashboard/i18n/locale/pt/search.json
+++ b/app/javascript/dashboard/i18n/locale/pt/search.json
@@ -4,12 +4,14 @@
       "ALL": "TODOS",
       "CONTACTS": "Contactos",
       "CONVERSATIONS": "Conversas",
-      "MESSAGES": "Mensagens"
+      "MESSAGES": "Mensagens",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contactos",
       "CONVERSATIONS": "Conversas",
-      "MESSAGES": "Mensagens"
+      "MESSAGES": "Mensagens",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/pt/settings.json b/app/javascript/dashboard/i18n/locale/pt/settings.json
index a6db3321e..d25a530d4 100644
--- a/app/javascript/dashboard/i18n/locale/pt/settings.json
+++ b/app/javascript/dashboard/i18n/locale/pt/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token de acesso",
         "NOTE": "Este token pode ser usado se você estiver construindo uma integração baseada em API",
-        "COPY": "Copiar"
+        "COPY": "Copiar",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Tem a certeza?",
+        "CONFIRM_HINT": "Clique novamente para confirmar",
+        "RESET_SUCCESS": "O token de acesso voltou a ser gerado",
+        "RESET_ERROR": "Não foi possível voltar a gerar o token de acesso, por favor tente novamente"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Ausente"
         },
         "SET_AVAILABILITY_SUCCESS": "Disponibilidade foi definida com sucesso",
-        "SET_AVAILABILITY_ERROR": "Não foi possível definir a disponibilidade, por favor tente novamente"
+        "SET_AVAILABILITY_ERROR": "Não foi possível definir a disponibilidade, por favor tente novamente",
+        "IMPERSONATING_ERROR": "Não é possível alterar a disponibilidade enquanto está em modo de representação de um utilizador"
       },
       "EMAIL": {
         "LABEL": "Seu endereço de e-mail",
@@ -280,6 +286,7 @@
     "REPORTS": "relatórios",
     "SETTINGS": "Configurações",
     "CONTACTS": "Contactos",
+    "ACTIVE": "Ativa",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/agentBots.json b/app/javascript/dashboard/i18n/locale/pt_BR/agentBots.json
index 36da3d95d..6292cee86 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Não foi possível atualizar o robô. Por favor, tente novamente mais tarde."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token de acesso",
+      "DESCRIPTION": "Copie o token de acesso e salve-o de forma segura",
+      "COPY_SUCCESSFUL": "Token de acesso copiado para área de transferência",
+      "RESET_SUCCESS": "Token de acesso gerado novamente com sucesso",
+      "RESET_ERROR": "Não foi possível regerar o token de acesso. Por favor, tente novamente"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Avatar do robô"
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/auditLogs.json b/app/javascript/dashboard/i18n/locale/pt_BR/auditLogs.json
index fd21f7453..51996b6c7 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "O {agentName} atualizou a configuração da conta (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} excluiu a conversa #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/automation.json b/app/javascript/dashboard/i18n/locale/pt_BR/automation.json
index 5b3af42a7..edf41d5ff 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/automation.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/automation.json
@@ -147,12 +147,13 @@
       "SEND_ATTACHMENT": "Enviar Anexo",
       "SEND_MESSAGE": "Enviar Mensagem",
       "CHANGE_PRIORITY": "Alterar Prioridade",
-      "ADD_SLA": "Adicionar SLA"
+      "ADD_SLA": "Adicionar SLA",
+      "OPEN_CONVERSATION": "Abrir conversa"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Tipo da Mensagem",
       "MESSAGE_CONTAINS": "A mensagem contém",
-      "EMAIL": "e-mail",
+      "EMAIL": "E-mail",
       "INBOX": "Caixa de Entrada",
       "CONVERSATION_LANGUAGE": "Idioma da conversa",
       "PHONE_NUMBER": "Número de Telefone",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/components.json b/app/javascript/dashboard/i18n/locale/pt_BR/components.json
index e877c4f24..999171733 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/components.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Horas",
     "DAYS": "Dias",
     "PLACEHOLDER": "Insira a duração"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/contact.json b/app/javascript/dashboard/i18n/locale/pt_BR/contact.json
index 0a840b88a..0bbee4de3 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/contact.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contatos",
       "SEARCH_TITLE": "Pesquisar contatos",
+      "ACTIVE_TITLE": "Contatos ativos",
       "SEARCH_PLACEHOLDER": "Pesquisar...",
       "MESSAGE_BUTTON": "Enviar Mensagem",
       "SEND_MESSAGE": "Enviar mensagem",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Adicionar Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "Esta ação é permanente e irreversível.",
+        "BUTTON": "Excluir agora"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Excluir contato",
       "DELETE_DIALOG": {
         "TITLE": "Confirmar exclusão",
-        "DESCRIPTION": "Tem certeza de que deseja excluir este contato {contactName}?",
+        "DESCRIPTION": "Tem certeza de que deseja excluir este contato?",
         "CONFIRM": "Sim, excluir",
         "API": {
           "SUCCESS_MESSAGE": "Contato excluído com sucesso",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Comece a adicionar novos contatos clicando no botão abaixo",
       "BUTTON_LABEL": "Adicionar contato",
       "SEARCH_EMPTY_STATE_TITLE": "Nenhum contato corresponde à sua pesquisa 🔍",
-      "LIST_EMPTY_STATE_TITLE": "Não há contatos disponíveis nesta visualização 📋"
+      "LIST_EMPTY_STATE_TITLE": "Não há contatos disponíveis nesta visualização 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "Nenhum contato está ativo no momento 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/conversation.json b/app/javascript/dashboard/i18n/locale/pt_BR/conversation.json
index 42e754522..0258e0031 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolver",
       "REOPEN_ACTION": "Reabrir",
       "OPEN_ACTION": "Abrir",
+      "MORE_ACTIONS": "Mais ações",
       "OPEN": "Mais",
       "CLOSE": "Fechar",
       "DETAILS": "detalhes",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Próxima semana"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agentes",
+      "TEAMS": "Times"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Adiar até",
       "APPLY": "Adiar",
@@ -117,6 +122,11 @@
         "FAILED": "Não foi possível alterar a prioridade. Por favor, tente novamente."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Excluir conversa #{conversationId}",
+      "DESCRIPTION": "Tem certeza que deseja excluir esta conversa?",
+      "CONFIRM": "Excluir"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Deixar pendente",
       "RESOLVED": "Marcar como resolvida",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Atribuir etiqueta",
       "AGENTS_LOADING": "Carregando agentes...",
       "ASSIGN_TEAM": "Atribuir time",
+      "DELETE": "Excluir conversa",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "ID da conversa {conversationId} atribuído para \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etiqueta atribuída com sucesso",
     "ASSIGN_LABEL_FAILED": "Falha ao atribuir etiqueta",
     "CHANGE_TEAM": "Status da conversa mudou",
+    "SUCCESS_DELETE_CONVERSATION": "Conversa excluída com sucesso",
+    "FAIL_DELETE_CONVERSATION": "Não foi possível excluir a conversa! Tente novamente",
     "FILE_SIZE_LIMIT": "O arquivo excede os {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB do limite para anexos",
     "MESSAGE_ERROR": "Não foi possível enviar esta mensagem, por favor, tente novamente mais tarde",
     "SENT_BY": "Enviado por:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Atributos do contato",
       "PREVIOUS_CONVERSATION": "Conversas anteriores",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Problemas do Linear vinculados",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/general.json b/app/javascript/dashboard/i18n/locale/pt_BR/general.json
index 69b1703e9..098727d54 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/general.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Pesquisar",
       "EMPTY_STATE": "Nenhum resultado encontrado"
-    }
+    },
+    "CLOSE": "Fechar"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json b/app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json
index fab5ac4ca..77b9cfb8e 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "Você excedeu o limite de conversas. O plano Hacker permite apenas 500 conversas.",
       "INBOXES": "Você excedeu o limite da caixa de entrada. O plano Hacker só suporta chat ao vivo do site. Caixas adicionais como e-mail, WhatsApp etc. requerem um plano pago.",
-      "AGENTS": "Você excedeu o limite de agentes. O plano Hacker permite apenas 2 agentes.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Entre em contato com o administrador para atualizar o plano e continuar usando todos os recursos."
     },
     "TITLE": "Conta",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Resolver conversas automaticamente",
-        "NOTE": "Essa configuração permite resolver automaticamente a conversa após um determinado período. Defina o período e personalize a mensagem para o usuário abaixo."
+        "NOTE": "Essa configuração permitirá que você resolva automaticamente a conversa após um determinado período de inatividade.",
+        "DURATION": {
+          "LABEL": "Duração da inatividade",
+          "HELP": "Período de tempo de inatividade após o qual a conversa é resolvida automaticamente",
+          "PLACEHOLDER": "30",
+          "ERROR": "O tempo decorrido para resolução automática deve ser entre 10 minutos e 999 dias",
+          "API": {
+            "SUCCESS": "Configurações de resolução automática atualizadas com sucesso",
+            "ERROR": "Falha ao atualizar as configurações de resolução automática"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Mensagem personalizada de resolução automática",
+          "PLACEHOLDER": "A conversa foi marcada como resolvida pelo sistema por ter 15 dias de inatividade",
+          "HELP": "Mensagem enviada ao cliente após a resolução automática da conversa"
+        },
+        "PREFERENCES": "Preferências",
+        "LABEL": {
+          "LABEL": "Adicionar etiqueta após resolução automática",
+          "PLACEHOLDER": "Selecione a etiqueta"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Pular conversas aguardando a resposta do agente"
+        },
+        "UPDATE_BUTTON": "Salvar Alterações"
       },
       "NAME": {
         "LABEL": "Nome da Conta",
@@ -72,11 +96,19 @@
         "LABEL": "Excluir conversas não atendidas",
         "HELP": "Se ativado, o sistema não resolverá conversas que estiverem aguardando a resposta de um atendente."
       },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcrever Mensagens de Áudio",
+        "NOTE": "Transcreve automaticamente mensagens de áudio nas conversas. Gera uma transcrição de texto sempre que uma mensagem de áudio é enviada ou recebida, e a exibe junto da mensagem.",
+        "API": {
+          "SUCCESS": "Configuração de transcrição de áudio atualizada com sucesso",
+          "ERROR": "Falha ao atualizar configuração de transcrição de áudio"
+        }
+      },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Tempo de inatividade para resolução",
         "HELP": "Tempo de inatividade após o qual a conversa deve ser encerrada automaticamente",
         "PLACEHOLDER": "30",
-        "ERROR": "O tempo decorrido para encerramento automático deve estar entre 10 minutos e 999 dias",
+        "ERROR": "O tempo decorrido para resolução automática deve ser entre 10 minutos e 999 dias",
         "API": {
           "SUCCESS": "Configurações de resolução automática atualizadas com sucesso",
           "ERROR": "Falha ao atualizar as configurações de resolução automática"
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json
index bfeb05da7..d4337bee1 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "Não foi possível salvar o canal do WhatsApp"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Número de Telefone",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "SID da Conta",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Token de autenticação",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "Chave da API SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "Segredo da Chave API",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "Canal da API",
         "DESC": "Integre com canal API e comece a ajudar seus clientes.",
@@ -475,7 +515,7 @@
     },
     "TABS": {
       "SETTINGS": "Configurações",
-      "COLLABORATORS": "Colaboradores",
+      "COLLABORATORS": "Agentes",
       "CONFIGURATION": "Configuração",
       "CAMPAIGN": "Campanhas",
       "PRE_CHAT_FORM": "Formulário Chat Pré",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "Canal da API",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/integrations.json b/app/javascript/dashboard/i18n/locale/pt_BR/integrations.json
index 0cb18819c..a87545975 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue desvinculada com sucesso",
         "ERROR": "Houve um erro ao desvincular o atributo, por favor, tente novamente"
       },
+      "NO_LINKED_ISSUES": "Nenhuma tarefa vinculada foi encontrada",
       "DELETE": {
         "TITLE": "Tem certeza que deseja excluir esta integração?",
         "MESSAGE": "Tem certeza que deseja excluir esta integração?",
         "CONFIRM": "Sim, excluir",
         "CANCEL": "Cancelar"
+      },
+      "CTA": {
+        "TITLE": "Conectar ao Linear",
+        "AGENT_DESCRIPTION": "O espaço de trabalho do Linear não está conectado. Solicite ao seu administrador para conectar um espaço de trabalho para usar essa integração.",
+        "DESCRIPTION": "O espaço de trabalho do Linear não está conectado. Clique no botão abaixo para conectar seu espaço de trabalho para usar essa integração.",
+        "BUTTON_TEXT": "Conectar espaço de trabalho do Linear"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Sim, excluir",
+        "CANCEL": "Cancelar"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Capitão",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copiloto",
+      "TRY_THESE_PROMPTS": "Experimente estes comandos",
+      "PANEL_TITLE": "Comece a usar o Copiloto",
+      "KICK_OFF_MESSAGE": "Precisa de um resumo rápido, quer verificar conversas passadas ou redigir uma resposta melhor? O Copiloto está aqui para acelerar as coisas.",
       "SEND_MESSAGE": "Enviar mensagem...",
       "EMPTY_MESSAGE": "Houve um erro ao gerar a resposta. Por favor, tente novamente.",
       "LOADER": "Capitão está pensando",
       "YOU": "Você",
       "USE": "Use isto",
       "RESET": "Reiniciar",
+      "SHOW_STEPS": "Mostrar etapas",
       "SELECT_ASSISTANT": "Selecione o Assistente",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Avaliar esta conversa",
           "CONTENT": "Revise a conversa para ver o quanto ela atende às necessidades do cliente. Compartilhe uma classificação de 0 a 5 com base em tom, clareza e eficácia."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "Conversas de alta prioridade",
+          "CONTENT": "Dê um resumo de todas as conversas abertas com prioridade alta. Incluir o ID da conversa, nome do cliente (se disponível), o conteúdo da última mensagem e o agente atribuído. O grupo por status, se relevante."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "Listar contatos",
+          "CONTENT": "Mostre-me a lista dos 10 contatos mais frequentes. Inclua nome, e-mail ou número de telefone (se disponível), visto por última vez, etiquetas (se houver)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "Você pode alterar ou cancelar seu plano a qualquer momento"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "A função de Capitão AI só está disponível num plano pago.",
       "UPGRADE_PROMPT": "Atualize seu plano para ter acesso aos nossos assistentes, copilotos e muito mais.",
       "ASK_ADMIN": "Entre em contato com seu administrador para fazer a atualização."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistentes",
+      "NO_ASSISTANTS_AVAILABLE": "Não há assistentes disponíveis em sua conta.",
       "ADD_NEW": "Criar um novo assistente",
       "DELETE": {
         "TITLE": "Tem certeza que deseja excluir o assistente?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Digite o nome do assistente",
           "ERROR": "O nome é obrigatório"
         },
+        "TEMPERATURE": {
+          "LABEL": "Temperatura da resposta",
+          "DESCRIPTION": "Ajuste o quão criativo ou restritivo as respostas do assistente devem ser. Valores mais baixos produzem respostas mais focadas e deterministas, enquanto valores mais altos permitem resultados mais criativos e variados."
+        },
         "DESCRIPTION": {
           "LABEL": "Descrição",
           "PLACEHOLDER": "Digite a descrição do assistente",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversação #{id}"
       },
       "SELECTED": "{count} selecionado",
+      "SELECT_ALL": "Selecionar todos ({count})",
+      "UNSELECT_ALL": "Desmarcar todos ({count})",
       "BULK_APPROVE_BUTTON": "Aprovar",
       "BULK_DELETE_BUTTON": "Excluir",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/report.json b/app/javascript/dashboard/i18n/locale/pt_BR/report.json
index cdad1b31f..9b4d8de90 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/report.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Visão Geral das Etiquetas",
+    "DESCRIPTION": "Acompanhe o desempenho da sua etiqueta com métricas-chave incluindo conversas, tempo de resposta, tempos de resolução e casos resolvidos. Clique no nome da etiqueta para obter detalhes.",
     "LOADING_CHART": "Carregando dados do gráfico...",
     "NO_ENOUGH_DATA": "Não existem dados suficientes para gerar o relatório. Tente novamente mais tarde.",
     "DOWNLOAD_LABEL_REPORTS": "Baixar relatórios de etiquetas",
@@ -559,6 +560,7 @@
     "INBOX": "Caixa de Entrada",
     "AGENT": "Agente",
     "TEAM": "Time",
+    "LABEL": "Nome do campo",
     "AVG_RESOLUTION_TIME": "Tempo Médio de Resolução",
     "AVG_FIRST_RESPONSE_TIME": "Tempo Médio de Primeira Resposta",
     "AVG_REPLY_TIME": "Tempo Médio de Rspera do Cliente",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/search.json b/app/javascript/dashboard/i18n/locale/pt_BR/search.json
index 27ca80135..ff2905a82 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/search.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/search.json
@@ -4,12 +4,14 @@
       "ALL": "Tudo",
       "CONTACTS": "Contatos",
       "CONVERSATIONS": "Conversas",
-      "MESSAGES": "Mensagens"
+      "MESSAGES": "Mensagens",
+      "ARTICLES": "Artigos"
     },
     "SECTION": {
       "CONTACTS": "Contatos",
       "CONVERSATIONS": "Conversas",
-      "MESSAGES": "Messagem"
+      "MESSAGES": "Messagem",
+      "ARTICLES": "Artigos"
     },
     "VIEW_MORE": "Ver mais",
     "LOAD_MORE": "Carregar mais",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/settings.json b/app/javascript/dashboard/i18n/locale/pt_BR/settings.json
index fe275b6b9..b68c07359 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/settings.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token de acesso",
         "NOTE": "Esse token pode ser usado se você estiver criando uma integração baseada em API",
-        "COPY": "Copiar"
+        "COPY": "Copiar",
+        "RESET": "Reiniciar",
+        "CONFIRM_RESET": "Você tem certeza?",
+        "CONFIRM_HINT": "Clique novamente para confirmar",
+        "RESET_SUCCESS": "Token de acesso gerado novamente com sucesso",
+        "RESET_ERROR": "Não foi possível regerar o token de acesso. Por favor, tente novamente"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Alertas de áudio",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Disponibilidade foi definida com sucesso",
-        "SET_AVAILABILITY_ERROR": "Não foi possível definir a disponibilidade, por favor tente novamente"
+        "SET_AVAILABILITY_ERROR": "Não foi possível definir a disponibilidade, por favor tente novamente",
+        "IMPERSONATING_ERROR": "Não é possível alterar a disponibilidade enquanto personifica um usuário"
       },
       "EMAIL": {
         "LABEL": "Seu e-mail",
@@ -280,6 +286,7 @@
     "REPORTS": "Relatórios",
     "SETTINGS": "Configurações",
     "CONTACTS": "Contatos",
+    "ACTIVE": "Ativo",
     "CAPTAIN": "Capitão",
     "CAPTAIN_ASSISTANTS": "Assistentes",
     "CAPTAIN_DOCUMENTS": "Documentos",
diff --git a/app/javascript/dashboard/i18n/locale/ro/agentBots.json b/app/javascript/dashboard/i18n/locale/ro/agentBots.json
index dc6b3b26c..02c271f25 100644
--- a/app/javascript/dashboard/i18n/locale/ro/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ro/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token acces",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ro/auditLogs.json b/app/javascript/dashboard/i18n/locale/ro/auditLogs.json
index ecd4a0eee..50f88d13b 100644
--- a/app/javascript/dashboard/i18n/locale/ro/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ro/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ro/automation.json b/app/javascript/dashboard/i18n/locale/ro/automation.json
index fee029fc5..14d212def 100644
--- a/app/javascript/dashboard/i18n/locale/ro/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ro/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Modificarea priorității",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Deschiderea conversației"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/ro/components.json b/app/javascript/dashboard/i18n/locale/ro/components.json
index 5be9ed8ab..31b039abf 100644
--- a/app/javascript/dashboard/i18n/locale/ro/components.json
+++ b/app/javascript/dashboard/i18n/locale/ro/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ro/contact.json b/app/javascript/dashboard/i18n/locale/ro/contact.json
index 5ed91dea9..747ada0d3 100644
--- a/app/javascript/dashboard/i18n/locale/ro/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ro/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacte",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Mesaj",
       "SEND_MESSAGE": "Trimite mesaj",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Șterge contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirmă ștergerea",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Da, șterge",
         "API": {
           "SUCCESS_MESSAGE": "Contact șters cu succes",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Niciun contact nu se potrivește cu căutarea ta 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ro/conversation.json b/app/javascript/dashboard/i18n/locale/ro/conversation.json
index 3d26d3afa..8925d513d 100644
--- a/app/javascript/dashboard/i18n/locale/ro/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ro/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Rezolvă",
       "REOPEN_ACTION": "Redeschide",
       "OPEN_ACTION": "Deschide",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Mai mult",
       "CLOSE": "Închide",
       "DETAILS": "detalii",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Săptămâna viitoare"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agenți",
+      "TEAMS": "Echipe"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Amânare până la",
       "APPLY": "Amânați",
@@ -117,6 +122,11 @@
         "FAILED": "Nu s-a putut schimba prioritatea. Vă rugăm să încercați din nou."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Şterge"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Marchează ca în așteptare",
       "RESOLVED": "Marcați ca rezolvat",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Atribuiți eticheta",
       "AGENTS_LOADING": "Se încarcă agenții...",
       "ASSIGN_TEAM": "Atribuiți echipă",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Id conversație {conversationId} atribuit la \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etichetă atribuită cu succes",
     "ASSIGN_LABEL_FAILED": "Atribuirea etichetei a eșuat",
     "CHANGE_TEAM": "Echipa de conversație schimbată",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Fișierul depășește limita de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "Mesajul nu poate fi trimis, te rugăm să încerci din nou mai târziu",
     "SENT_BY": "Trimis de:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Atribute Contacte",
       "PREVIOUS_CONVERSATION": "Conversații anterioare",
       "MACROS": "Macrocomenzi",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ro/general.json b/app/javascript/dashboard/i18n/locale/ro/general.json
index 49c0fc566..00beef63f 100644
--- a/app/javascript/dashboard/i18n/locale/ro/general.json
+++ b/app/javascript/dashboard/i18n/locale/ro/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Caută",
       "EMPTY_STATE": "Niciun rezultat găsit"
-    }
+    },
+    "CLOSE": "Închide"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ro/generalSettings.json b/app/javascript/dashboard/i18n/locale/ro/generalSettings.json
index f8b245cd1..a0dbf8706 100644
--- a/app/javascript/dashboard/i18n/locale/ro/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ro/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Setări cont",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferințe",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Nume cont",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json
index 72e5469f7..a39360dee 100644
--- a/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ro/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "Nu am reușit să salvăm canalul WhatsApp"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Număr de telefon",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Cont SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Token de autentificare",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "Canal API",
         "DESC": "Integrați-vă cu canalul API și începeți să vă sprijiniți clienții.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "Canal API",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ro/integrations.json b/app/javascript/dashboard/i18n/locale/ro/integrations.json
index c2575ec94..e7d963b22 100644
--- a/app/javascript/dashboard/i18n/locale/ro/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ro/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Renunță"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Renunță"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Trimite mesaj...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Descriere",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Şterge",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/ro/report.json b/app/javascript/dashboard/i18n/locale/ro/report.json
index fdb722efc..ab4c386af 100644
--- a/app/javascript/dashboard/i18n/locale/ro/report.json
+++ b/app/javascript/dashboard/i18n/locale/ro/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Prezentare generală a etichetelor",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Încărcare date grafic...",
     "NO_ENOUGH_DATA": "Nu am primit suficiente date pentru a genera raportul. Vă rugăm să încercați din nou mai târziu.",
     "DOWNLOAD_LABEL_REPORTS": "Descărcarea rapoartelor de etichete",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Echipa",
+    "LABEL": "Etichetă",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ro/search.json b/app/javascript/dashboard/i18n/locale/ro/search.json
index 867722640..e2e0c3f09 100644
--- a/app/javascript/dashboard/i18n/locale/ro/search.json
+++ b/app/javascript/dashboard/i18n/locale/ro/search.json
@@ -4,12 +4,14 @@
       "ALL": "Toate",
       "CONTACTS": "Contacte",
       "CONVERSATIONS": "Conversații",
-      "MESSAGES": "Mesaje"
+      "MESSAGES": "Mesaje",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacte",
       "CONVERSATIONS": "Conversații",
-      "MESSAGES": "Mesaje"
+      "MESSAGES": "Mesaje",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ro/settings.json b/app/javascript/dashboard/i18n/locale/ro/settings.json
index efeb40d31..e44f55c45 100644
--- a/app/javascript/dashboard/i18n/locale/ro/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ro/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token acces",
         "NOTE": "Acest token poate fi utilizat dacă construiți o integrare bazată pe API",
-        "COPY": "Copiază"
+        "COPY": "Copiază",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Deconectat"
         },
         "SET_AVAILABILITY_SUCCESS": "Avatar a fost șters cu succes",
-        "SET_AVAILABILITY_ERROR": "Nu s-a putut seta disponibilitatea, vă rugăm să încercați din nou"
+        "SET_AVAILABILITY_ERROR": "Nu s-a putut seta disponibilitatea, vă rugăm să încercați din nou",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Adresa ta de email",
@@ -280,6 +286,7 @@
     "REPORTS": "Rapoarte",
     "SETTINGS": "Setări",
     "CONTACTS": "Contacte",
+    "ACTIVE": "Activ",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ru/agentBots.json b/app/javascript/dashboard/i18n/locale/ru/agentBots.json
index 583d2f1a0..5bd76e24c 100644
--- a/app/javascript/dashboard/i18n/locale/ru/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ru/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Не удалось обновить бота. Пожалуйста, повторите попытку позже."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Токен доступа",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ru/auditLogs.json b/app/javascript/dashboard/i18n/locale/ru/auditLogs.json
index b6bf2a6be..921a7f10a 100644
--- a/app/javascript/dashboard/i18n/locale/ru/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ru/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} обновил настройки учетной записи (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ru/automation.json b/app/javascript/dashboard/i18n/locale/ru/automation.json
index 87a67ef2e..bc4174ba5 100644
--- a/app/javascript/dashboard/i18n/locale/ru/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ru/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Изменить приоритет",
-      "ADD_SLA": "Добавить SLA"
+      "ADD_SLA": "Добавить SLA",
+      "OPEN_CONVERSATION": "Открыть беседу"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/ru/components.json b/app/javascript/dashboard/i18n/locale/ru/components.json
index 92890e3e0..1ef1dea27 100644
--- a/app/javascript/dashboard/i18n/locale/ru/components.json
+++ b/app/javascript/dashboard/i18n/locale/ru/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ru/contact.json b/app/javascript/dashboard/i18n/locale/ru/contact.json
index 782c6bed5..dcc5aeed1 100644
--- a/app/javascript/dashboard/i18n/locale/ru/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ru/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Контакты",
       "SEARCH_TITLE": "Поиск контактов",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Поиск...",
       "MESSAGE_BUTTON": "Сообщение",
       "SEND_MESSAGE": "Отправить сообщение",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Добавить Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Удалить контакт",
       "DELETE_DIALOG": {
         "TITLE": "Подтвердите удаление",
-        "DESCRIPTION": "Вы уверены, что хотите удалить этот контакт {contactName}?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Да, удалить",
         "API": {
           "SUCCESS_MESSAGE": "Кампания успешно удалена",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Начните добавлять новые контакты, нажав на кнопку ниже",
       "BUTTON_LABEL": "Добавить контакт",
       "SEARCH_EMPTY_STATE_TITLE": "Нет контактов по вашему запросу 🔍",
-      "LIST_EMPTY_STATE_TITLE": "Нет контактов в этом виде 📋"
+      "LIST_EMPTY_STATE_TITLE": "Нет контактов в этом виде 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ru/conversation.json b/app/javascript/dashboard/i18n/locale/ru/conversation.json
index 0baab27cb..214b9c0fc 100644
--- a/app/javascript/dashboard/i18n/locale/ru/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ru/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Завершить",
       "REOPEN_ACTION": "Открыть заново",
       "OPEN_ACTION": "Открыть",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Открыть",
       "CLOSE": "Закрыть",
       "DETAILS": "подробности",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "На следующей неделе"
       }
     },
+    "MENTION": {
+      "AGENTS": "Операторы",
+      "TEAMS": "Команды"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Отложить до",
       "APPLY": "Отложено",
@@ -117,6 +122,11 @@
         "FAILED": "Не удалось изменить приоритет. Пожалуйста, попробуйте еще раз."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Удалить"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Отметить как ожидающие",
       "RESOLVED": "Пометить как разрешено",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Назначить метки",
       "AGENTS_LOADING": "Загрузка агентов...",
       "ASSIGN_TEAM": "Назначить команду",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "ID разговора {conversationId} присвоен \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Метка успешно назначена",
     "ASSIGN_LABEL_FAILED": "Назначение метки не удалось",
     "CHANGE_TEAM": "Команда назначенная в беседу изменена",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Превышен лимит вложений в {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "Не удается отправить это сообщение, повторите попытку позже",
     "SENT_BY": "Отправитель:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Атрибуты контакта",
       "PREVIOUS_CONVERSATION": "Предыдущие диалоги",
       "MACROS": "Макросс",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ru/general.json b/app/javascript/dashboard/i18n/locale/ru/general.json
index 6191f3cfb..8a893c354 100644
--- a/app/javascript/dashboard/i18n/locale/ru/general.json
+++ b/app/javascript/dashboard/i18n/locale/ru/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Поиск",
       "EMPTY_STATE": "Результаты не найдены"
-    }
+    },
+    "CLOSE": "Закрыть"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ru/generalSettings.json b/app/javascript/dashboard/i18n/locale/ru/generalSettings.json
index 38ec9c2ce..ea6b9fca1 100644
--- a/app/javascript/dashboard/i18n/locale/ru/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ru/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Настройки аккаунта",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Настройки",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Имя аккаунта",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json
index e63b6f407..04267a433 100644
--- a/app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "Не удалось сохранить канал WhatsApp"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Номер телефона",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "SID аккаунта",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Токен авторизации",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Ключ SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "Секретный ключ API",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "Источник API",
         "DESC": "Интегрируйте с API каналом и начните поддерживать ваших клиентов.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "Источник API",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ru/integrations.json b/app/javascript/dashboard/i18n/locale/ru/integrations.json
index 13c54d302..5128a9557 100644
--- a/app/javascript/dashboard/i18n/locale/ru/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ru/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Задача успешно отвязана",
         "ERROR": "Произошла ошибка при отвязке задачи, пожалуйста, попробуйте ещё раз"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Вы уверены, что хотите удалить интеграцию?",
         "MESSAGE": "Вы уверены, что хотите удалить интеграцию?",
         "CONFIRM": "Да, удалить",
         "CANCEL": "Отменить"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Да, удалить",
+        "CANCEL": "Отменить"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Капитан",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Попробуйте эти запросы",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Отправить сообщение...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Капитан думает",
       "YOU": "Вы",
       "USE": "Использовать это",
       "RESET": "Сброс",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Выбрать ассистента",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "Вы можете изменить или отменить ваш тарифный план в любое время"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Функция Captain AI доступна только в платном плане.",
       "UPGRADE_PROMPT": "Обновите тарифный план, чтобы получить доступ к нашим ассистентам, copilot и другим функциям.",
       "ASK_ADMIN": "Пожалуйста, обратитесь к вашему администратору для обновления."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Ассистенты",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Создать нового ассистента",
       "DELETE": {
         "TITLE": "Вы уверены, что хотите удалить ассистента?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Описание",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Диалог #{id}"
       },
       "SELECTED": "Выбрано {count}",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Одобрить",
       "BULK_DELETE_BUTTON": "Удалить",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/ru/report.json b/app/javascript/dashboard/i18n/locale/ru/report.json
index 42802e962..dfcef0a5a 100644
--- a/app/javascript/dashboard/i18n/locale/ru/report.json
+++ b/app/javascript/dashboard/i18n/locale/ru/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Обзор меток",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Загрузка данных графика...",
     "NO_ENOUGH_DATA": "Недостаточно данных для создания отчета, пожалуйста, повторите попытку позже.",
     "DOWNLOAD_LABEL_REPORTS": "Скачать отчет по меткам",
@@ -559,6 +560,7 @@
     "INBOX": "Электронная почта",
     "AGENT": "Оператор",
     "TEAM": "Команда",
+    "LABEL": "Метка",
     "AVG_RESOLUTION_TIME": "Среднее время решения",
     "AVG_FIRST_RESPONSE_TIME": "Среднее время первого ответа",
     "AVG_REPLY_TIME": "Среднее время ожидания клиента",
diff --git a/app/javascript/dashboard/i18n/locale/ru/search.json b/app/javascript/dashboard/i18n/locale/ru/search.json
index c1a363f6c..757ee2634 100644
--- a/app/javascript/dashboard/i18n/locale/ru/search.json
+++ b/app/javascript/dashboard/i18n/locale/ru/search.json
@@ -4,12 +4,14 @@
       "ALL": "Все",
       "CONTACTS": "Контакты",
       "CONVERSATIONS": "Диалоги",
-      "MESSAGES": "Сообщения"
+      "MESSAGES": "Сообщения",
+      "ARTICLES": "Статьи"
     },
     "SECTION": {
       "CONTACTS": "Контакты",
       "CONVERSATIONS": "Диалоги",
-      "MESSAGES": "Сообщения"
+      "MESSAGES": "Сообщения",
+      "ARTICLES": "Статьи"
     },
     "VIEW_MORE": "Посмотреть больше",
     "LOAD_MORE": "Загрузить ещё",
diff --git a/app/javascript/dashboard/i18n/locale/ru/settings.json b/app/javascript/dashboard/i18n/locale/ru/settings.json
index 4a5e47887..9828305d8 100644
--- a/app/javascript/dashboard/i18n/locale/ru/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ru/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Токен доступа",
         "NOTE": "Этот токен может быть использован, если вы настраиваете интеграцию на основе API",
-        "COPY": "Копировать"
+        "COPY": "Копировать",
+        "RESET": "Сброс",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Аудио уведомления",
@@ -185,7 +190,8 @@
           "OFFLINE": "Оффлайн"
         },
         "SET_AVAILABILITY_SUCCESS": "Доступность успешно установлена",
-        "SET_AVAILABILITY_ERROR": "Не удалось установить доступность, попробуйте снова"
+        "SET_AVAILABILITY_ERROR": "Не удалось установить доступность, попробуйте снова",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Ваш адрес электронной почты",
@@ -280,6 +286,7 @@
     "REPORTS": "Отчёты",
     "SETTINGS": "Настройки",
     "CONTACTS": "Контакты",
+    "ACTIVE": "Активно",
     "CAPTAIN": "Капитан",
     "CAPTAIN_ASSISTANTS": "Ассистенты",
     "CAPTAIN_DOCUMENTS": "Документы",
diff --git a/app/javascript/dashboard/i18n/locale/sh/agentBots.json b/app/javascript/dashboard/i18n/locale/sh/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/sh/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sh/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/sh/auditLogs.json b/app/javascript/dashboard/i18n/locale/sh/auditLogs.json
index 35c054fa2..df236f5b5 100644
--- a/app/javascript/dashboard/i18n/locale/sh/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/sh/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sh/automation.json b/app/javascript/dashboard/i18n/locale/sh/automation.json
index 86ec0b58b..c5dd4a514 100644
--- a/app/javascript/dashboard/i18n/locale/sh/automation.json
+++ b/app/javascript/dashboard/i18n/locale/sh/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/sh/components.json b/app/javascript/dashboard/i18n/locale/sh/components.json
index e44c6e039..0a2542a84 100644
--- a/app/javascript/dashboard/i18n/locale/sh/components.json
+++ b/app/javascript/dashboard/i18n/locale/sh/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sh/contact.json b/app/javascript/dashboard/i18n/locale/sh/contact.json
index 476a69196..38489d630 100644
--- a/app/javascript/dashboard/i18n/locale/sh/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sh/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/sh/conversation.json b/app/javascript/dashboard/i18n/locale/sh/conversation.json
index da2f64b01..5b3b7f3f8 100644
--- a/app/javascript/dashboard/i18n/locale/sh/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/sh/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agents",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/sh/general.json b/app/javascript/dashboard/i18n/locale/sh/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/sh/general.json
+++ b/app/javascript/dashboard/i18n/locale/sh/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sh/generalSettings.json b/app/javascript/dashboard/i18n/locale/sh/generalSettings.json
index 7da76df18..9055574c5 100644
--- a/app/javascript/dashboard/i18n/locale/sh/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sh/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Account settings",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/sh/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sh/inboxMgmt.json
index b38e8ed86..4ea0a8af1 100644
--- a/app/javascript/dashboard/i18n/locale/sh/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/sh/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Phone Number",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Account SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sh/integrations.json b/app/javascript/dashboard/i18n/locale/sh/integrations.json
index e57ecb7cd..7ae07cfa2 100644
--- a/app/javascript/dashboard/i18n/locale/sh/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sh/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Cancel"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Delete",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/sh/report.json b/app/javascript/dashboard/i18n/locale/sh/report.json
index e176d9147..18f1ed14b 100644
--- a/app/javascript/dashboard/i18n/locale/sh/report.json
+++ b/app/javascript/dashboard/i18n/locale/sh/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/sh/search.json b/app/javascript/dashboard/i18n/locale/sh/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/sh/search.json
+++ b/app/javascript/dashboard/i18n/locale/sh/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/sh/settings.json b/app/javascript/dashboard/i18n/locale/sh/settings.json
index 10a21245b..219041d75 100644
--- a/app/javascript/dashboard/i18n/locale/sh/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sh/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/sk/agentBots.json b/app/javascript/dashboard/i18n/locale/sk/agentBots.json
index bc66d2d08..ff05c0419 100644
--- a/app/javascript/dashboard/i18n/locale/sk/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sk/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Prístupový token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/sk/auditLogs.json b/app/javascript/dashboard/i18n/locale/sk/auditLogs.json
index 38d6da68b..327c9274b 100644
--- a/app/javascript/dashboard/i18n/locale/sk/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/sk/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sk/automation.json b/app/javascript/dashboard/i18n/locale/sk/automation.json
index ca4cd0dd2..3807bf174 100644
--- a/app/javascript/dashboard/i18n/locale/sk/automation.json
+++ b/app/javascript/dashboard/i18n/locale/sk/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/sk/components.json b/app/javascript/dashboard/i18n/locale/sk/components.json
index 8c705e06d..34f3f7839 100644
--- a/app/javascript/dashboard/i18n/locale/sk/components.json
+++ b/app/javascript/dashboard/i18n/locale/sk/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sk/contact.json b/app/javascript/dashboard/i18n/locale/sk/contact.json
index 43ab36325..245231cc4 100644
--- a/app/javascript/dashboard/i18n/locale/sk/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sk/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakty",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Správa",
       "SEND_MESSAGE": "Poslať správu",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Vymazať kontakt",
       "DELETE_DIALOG": {
         "TITLE": "Potvrdiť vymazanie",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Áno, vymazať",
         "API": {
           "SUCCESS_MESSAGE": "Kontakt úspešne odstránený",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Žiadny kontakt nezodpovedá vášmu vyhľadávaniu 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/sk/conversation.json b/app/javascript/dashboard/i18n/locale/sk/conversation.json
index 9f5aecd5b..1a51e5e40 100644
--- a/app/javascript/dashboard/i18n/locale/sk/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/sk/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Vyriešiť",
       "REOPEN_ACTION": "Znovu otvoriť",
       "OPEN_ACTION": "Otvoriť",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Viac",
       "CLOSE": "Zatvoriť",
       "DETAILS": "detaily",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Ďalší ťýždeň"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agenti",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Odložiť do",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Vymazať"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Označiť ako čakajúce na vybavenie",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Atribúty kontaktu",
       "PREVIOUS_CONVERSATION": "Prechádzajúce konverzácie",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/sk/general.json b/app/javascript/dashboard/i18n/locale/sk/general.json
index 2e1198efe..9b8497e11 100644
--- a/app/javascript/dashboard/i18n/locale/sk/general.json
+++ b/app/javascript/dashboard/i18n/locale/sk/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Hľadať",
       "EMPTY_STATE": "Žiadne výsledky neboli nájdené"
-    }
+    },
+    "CLOSE": "Zatvoriť"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sk/generalSettings.json b/app/javascript/dashboard/i18n/locale/sk/generalSettings.json
index f0cc9e8ac..6259dfbac 100644
--- a/app/javascript/dashboard/i18n/locale/sk/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sk/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Nastavenia účtu",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Názov účtu",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json
index dac2f9a93..7c034f4d6 100644
--- a/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/sk/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Telefónne číslo",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "SID účtu",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Autentifikačný token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API kanál",
         "DESC": "Integrujte sa s kanálom API a začnite podporovať svojich zákazníkov.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API kanál",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sk/integrations.json b/app/javascript/dashboard/i18n/locale/sk/integrations.json
index d22a60294..d6a32b14f 100644
--- a/app/javascript/dashboard/i18n/locale/sk/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sk/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Zrušiť"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Zrušiť"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Poslať správu...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Vy",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Vymazať",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/sk/report.json b/app/javascript/dashboard/i18n/locale/sk/report.json
index 1cd900ebd..569e4eb9d 100644
--- a/app/javascript/dashboard/i18n/locale/sk/report.json
+++ b/app/javascript/dashboard/i18n/locale/sk/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Načítanie grafu...",
     "NO_ENOUGH_DATA": "Na vygenerovanie reportu sme nedostali dostatok dát, skúste to prosím neskôr.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Schránka",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/sk/search.json b/app/javascript/dashboard/i18n/locale/sk/search.json
index 64f900182..c2dad4d7c 100644
--- a/app/javascript/dashboard/i18n/locale/sk/search.json
+++ b/app/javascript/dashboard/i18n/locale/sk/search.json
@@ -4,12 +4,14 @@
       "ALL": "Všetko",
       "CONTACTS": "Kontakty",
       "CONVERSATIONS": "Rozhovory",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakty",
       "CONVERSATIONS": "Rozhovory",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/sk/settings.json b/app/javascript/dashboard/i18n/locale/sk/settings.json
index 53dcc60f8..ab5a33a5b 100644
--- a/app/javascript/dashboard/i18n/locale/sk/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sk/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Prístupový token",
         "NOTE": "Tento token môžete použiť, ak vytvárate integráciu založenú na rozhraní API",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Vaša e-mailová adresa",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Nastavenia",
     "CONTACTS": "Kontakty",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/sl/agentBots.json b/app/javascript/dashboard/i18n/locale/sl/agentBots.json
index 9de7ccba8..f6beeebe8 100644
--- a/app/javascript/dashboard/i18n/locale/sl/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sl/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Bota ni bilo mogoče posodobiti. Prosimo poskusite ponovno."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/sl/auditLogs.json b/app/javascript/dashboard/i18n/locale/sl/auditLogs.json
index 8194c667c..f85ad2a3e 100644
--- a/app/javascript/dashboard/i18n/locale/sl/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/sl/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sl/automation.json b/app/javascript/dashboard/i18n/locale/sl/automation.json
index 9fe0becab..9adfcbae2 100644
--- a/app/javascript/dashboard/i18n/locale/sl/automation.json
+++ b/app/javascript/dashboard/i18n/locale/sl/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Dodaj"
+      "ADD_SLA": "Dodaj",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/sl/components.json b/app/javascript/dashboard/i18n/locale/sl/components.json
index 52d6109e1..a9c96a78f 100644
--- a/app/javascript/dashboard/i18n/locale/sl/components.json
+++ b/app/javascript/dashboard/i18n/locale/sl/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sl/contact.json b/app/javascript/dashboard/i18n/locale/sl/contact.json
index a1037617f..f1ad75a48 100644
--- a/app/javascript/dashboard/i18n/locale/sl/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sl/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakti",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Iskanje ...",
       "MESSAGE_BUTTON": "Sporočilo",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/sl/conversation.json b/app/javascript/dashboard/i18n/locale/sl/conversation.json
index ca492f97b..d87e19400 100644
--- a/app/javascript/dashboard/i18n/locale/sl/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/sl/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agents",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/sl/general.json b/app/javascript/dashboard/i18n/locale/sl/general.json
index 390247323..889d4d0c0 100644
--- a/app/javascript/dashboard/i18n/locale/sl/general.json
+++ b/app/javascript/dashboard/i18n/locale/sl/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Iskanje",
       "EMPTY_STATE": "Ni rezultatov"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sl/generalSettings.json b/app/javascript/dashboard/i18n/locale/sl/generalSettings.json
index 7da76df18..9055574c5 100644
--- a/app/javascript/dashboard/i18n/locale/sl/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sl/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Account settings",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/sl/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sl/inboxMgmt.json
index b101293be..b6c46fab3 100644
--- a/app/javascript/dashboard/i18n/locale/sl/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/sl/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Phone Number",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Account SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sl/integrations.json b/app/javascript/dashboard/i18n/locale/sl/integrations.json
index dcfca6e9e..266929039 100644
--- a/app/javascript/dashboard/i18n/locale/sl/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sl/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Da, izbriši",
         "CANCEL": "Prekliči"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Da, izbriši",
+        "CANCEL": "Cancel"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Vi",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Izbriši",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/sl/report.json b/app/javascript/dashboard/i18n/locale/sl/report.json
index 2455635e0..5c5fd0797 100644
--- a/app/javascript/dashboard/i18n/locale/sl/report.json
+++ b/app/javascript/dashboard/i18n/locale/sl/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Nabiralnik",
     "AGENT": "Agent",
     "TEAM": "Ekipa",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/sl/search.json b/app/javascript/dashboard/i18n/locale/sl/search.json
index a93879ee1..7ad94f0a2 100644
--- a/app/javascript/dashboard/i18n/locale/sl/search.json
+++ b/app/javascript/dashboard/i18n/locale/sl/search.json
@@ -4,12 +4,14 @@
       "ALL": "Vse",
       "CONTACTS": "Kontakti",
       "CONVERSATIONS": "Pogovori",
-      "MESSAGES": "Sporočila"
+      "MESSAGES": "Sporočila",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakti",
       "CONVERSATIONS": "Pogovori",
-      "MESSAGES": "Sporočila"
+      "MESSAGES": "Sporočila",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/sl/settings.json b/app/javascript/dashboard/i18n/locale/sl/settings.json
index 175521048..164305cea 100644
--- a/app/javascript/dashboard/i18n/locale/sl/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sl/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/sq/agentBots.json b/app/javascript/dashboard/i18n/locale/sq/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/sq/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sq/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/sq/auditLogs.json b/app/javascript/dashboard/i18n/locale/sq/auditLogs.json
index 8194c667c..f85ad2a3e 100644
--- a/app/javascript/dashboard/i18n/locale/sq/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/sq/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sq/automation.json b/app/javascript/dashboard/i18n/locale/sq/automation.json
index b14c8b23b..c424e63f3 100644
--- a/app/javascript/dashboard/i18n/locale/sq/automation.json
+++ b/app/javascript/dashboard/i18n/locale/sq/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/sq/components.json b/app/javascript/dashboard/i18n/locale/sq/components.json
index e44c6e039..0a2542a84 100644
--- a/app/javascript/dashboard/i18n/locale/sq/components.json
+++ b/app/javascript/dashboard/i18n/locale/sq/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sq/contact.json b/app/javascript/dashboard/i18n/locale/sq/contact.json
index da6b2aae1..f6a929e78 100644
--- a/app/javascript/dashboard/i18n/locale/sq/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sq/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/sq/conversation.json b/app/javascript/dashboard/i18n/locale/sq/conversation.json
index da2f64b01..5b3b7f3f8 100644
--- a/app/javascript/dashboard/i18n/locale/sq/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/sq/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agents",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/sq/general.json b/app/javascript/dashboard/i18n/locale/sq/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/sq/general.json
+++ b/app/javascript/dashboard/i18n/locale/sq/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sq/generalSettings.json b/app/javascript/dashboard/i18n/locale/sq/generalSettings.json
index 7da76df18..9055574c5 100644
--- a/app/javascript/dashboard/i18n/locale/sq/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sq/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Account settings",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/sq/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sq/inboxMgmt.json
index a0ab1c84e..d92c9da3d 100644
--- a/app/javascript/dashboard/i18n/locale/sq/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/sq/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Phone Number",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Account SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sq/integrations.json b/app/javascript/dashboard/i18n/locale/sq/integrations.json
index d3a7f8c8d..f99d12d45 100644
--- a/app/javascript/dashboard/i18n/locale/sq/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sq/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Cancel"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Ju",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Delete",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/sq/report.json b/app/javascript/dashboard/i18n/locale/sq/report.json
index 294ca2e7b..7c42fdfba 100644
--- a/app/javascript/dashboard/i18n/locale/sq/report.json
+++ b/app/javascript/dashboard/i18n/locale/sq/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/sq/search.json b/app/javascript/dashboard/i18n/locale/sq/search.json
index 735e6045a..7e129f7d6 100644
--- a/app/javascript/dashboard/i18n/locale/sq/search.json
+++ b/app/javascript/dashboard/i18n/locale/sq/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/sq/settings.json b/app/javascript/dashboard/i18n/locale/sq/settings.json
index 9801bbab5..ab40a9411 100644
--- a/app/javascript/dashboard/i18n/locale/sq/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sq/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/sr/agentBots.json b/app/javascript/dashboard/i18n/locale/sr/agentBots.json
index c121d536a..dc5cf9514 100644
--- a/app/javascript/dashboard/i18n/locale/sr/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sr/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token za pristup",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/sr/auditLogs.json b/app/javascript/dashboard/i18n/locale/sr/auditLogs.json
index d140c3bd1..9fade3c5b 100644
--- a/app/javascript/dashboard/i18n/locale/sr/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/sr/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sr/automation.json b/app/javascript/dashboard/i18n/locale/sr/automation.json
index ee0272085..fe4fa9494 100644
--- a/app/javascript/dashboard/i18n/locale/sr/automation.json
+++ b/app/javascript/dashboard/i18n/locale/sr/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Otvoren razgovor"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/sr/components.json b/app/javascript/dashboard/i18n/locale/sr/components.json
index f78a78497..6e46cb927 100644
--- a/app/javascript/dashboard/i18n/locale/sr/components.json
+++ b/app/javascript/dashboard/i18n/locale/sr/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sr/contact.json b/app/javascript/dashboard/i18n/locale/sr/contact.json
index 636c91ab7..bbb3e19d0 100644
--- a/app/javascript/dashboard/i18n/locale/sr/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sr/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakti",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Poruka",
       "SEND_MESSAGE": "Pošalji poruku",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Obriši kontakt",
       "DELETE_DIALOG": {
         "TITLE": "Potvrdite brisanje",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Da, obriši",
         "API": {
           "SUCCESS_MESSAGE": "Kontakt je uspešno obrisan",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Nisu pronađeni kontakti 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/sr/conversation.json b/app/javascript/dashboard/i18n/locale/sr/conversation.json
index 9cf518d94..ea8cc2294 100644
--- a/app/javascript/dashboard/i18n/locale/sr/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/sr/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Reši",
       "REOPEN_ACTION": "Ponovo otvori",
       "OPEN_ACTION": "Otvoreni",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Više",
       "CLOSE": "Zatvori",
       "DETAILS": "detalji",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Sledeće nedelje"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agenti",
+      "TEAMS": "Timovi"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Odloži do",
       "APPLY": "Odloži",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Izbriši"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Označeno na čekanju",
       "RESOLVED": "Označi kao rešeno",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Dodeli oznaku",
       "AGENTS_LOADING": "Učitavanje agenata...",
       "ASSIGN_TEAM": "Dodeli tim",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Razgovor sa ID {conversationId} je dodeljen \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Oznaka je uspešno dodeljena",
     "ASSIGN_LABEL_FAILED": "Nije uspela dodela oznake",
     "CHANGE_TEAM": "Tim razgovora je promenjen",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Nije moguće slanje poruke, molim vas pokušajte ponovo",
     "SENT_BY": "Poslao:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Atributi kontakta",
       "PREVIOUS_CONVERSATION": "Prethodni razgovor",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/sr/general.json b/app/javascript/dashboard/i18n/locale/sr/general.json
index 46e1d3a00..84b2546c4 100644
--- a/app/javascript/dashboard/i18n/locale/sr/general.json
+++ b/app/javascript/dashboard/i18n/locale/sr/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Traži",
       "EMPTY_STATE": "Ništa nije pronađeno"
-    }
+    },
+    "CLOSE": "Zatvori"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sr/generalSettings.json b/app/javascript/dashboard/i18n/locale/sr/generalSettings.json
index f808851d8..dedb5eed4 100644
--- a/app/javascript/dashboard/i18n/locale/sr/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sr/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Podešavanja naloga",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Naziv naloga",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/sr/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sr/inboxMgmt.json
index 9ede90e66..7b3775b19 100644
--- a/app/javascript/dashboard/i18n/locale/sr/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/sr/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "Nisamo uspeli da sačuvamo WhatsApp kanal"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Broj telefona",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "SID naloga",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Token autorizacije",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API kanal",
         "DESC": "Integrišite sa API kanalom i započnite podršku vašim potrošačima.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API kanal",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sr/integrations.json b/app/javascript/dashboard/i18n/locale/sr/integrations.json
index 1db35cc89..07988f805 100644
--- a/app/javascript/dashboard/i18n/locale/sr/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sr/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Otkaži"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Otkaži"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Pošalji poruku...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Opis",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Izbriši",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/sr/report.json b/app/javascript/dashboard/i18n/locale/sr/report.json
index bccd46e1c..acf3d941a 100644
--- a/app/javascript/dashboard/i18n/locale/sr/report.json
+++ b/app/javascript/dashboard/i18n/locale/sr/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Pregled oznaka",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Učitavanje podataka grafikona...",
     "NO_ENOUGH_DATA": "Nismo primili dovoljno podataka da bi smo generisali izveštaj, Molim vas pokušajte ponovo.",
     "DOWNLOAD_LABEL_REPORTS": "Preuzmi izveštaj o oznakama",
@@ -559,6 +560,7 @@
     "INBOX": "Prijemno sanduče",
     "AGENT": "Agent",
     "TEAM": "Tim",
+    "LABEL": "Oznaka",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/sr/search.json b/app/javascript/dashboard/i18n/locale/sr/search.json
index e94eda67f..c97c418ca 100644
--- a/app/javascript/dashboard/i18n/locale/sr/search.json
+++ b/app/javascript/dashboard/i18n/locale/sr/search.json
@@ -4,12 +4,14 @@
       "ALL": "Sve",
       "CONTACTS": "Kontakti",
       "CONVERSATIONS": "Razgovori",
-      "MESSAGES": "Poruke"
+      "MESSAGES": "Poruke",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakti",
       "CONVERSATIONS": "Razgovori",
-      "MESSAGES": "Poruke"
+      "MESSAGES": "Poruke",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/sr/settings.json b/app/javascript/dashboard/i18n/locale/sr/settings.json
index 52f37f9a5..b36d7d1ef 100644
--- a/app/javascript/dashboard/i18n/locale/sr/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sr/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token za pristup",
         "NOTE": "Ovaj token se može koristiti ako izgrađujete integraciju zasnovanu na API-ju",
-        "COPY": "Kopiraj"
+        "COPY": "Kopiraj",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Nedostupan"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Vaša adresa e-pošte",
@@ -280,6 +286,7 @@
     "REPORTS": "Izveštaji",
     "SETTINGS": "Podešavanja",
     "CONTACTS": "Kontakti",
+    "ACTIVE": "Aktivno",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/sv/agentBots.json b/app/javascript/dashboard/i18n/locale/sv/agentBots.json
index 396f3d1a1..fea4cd09a 100644
--- a/app/javascript/dashboard/i18n/locale/sv/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/sv/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Åtkomsttoken",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/sv/auditLogs.json b/app/javascript/dashboard/i18n/locale/sv/auditLogs.json
index 4a2971116..6b57c0642 100644
--- a/app/javascript/dashboard/i18n/locale/sv/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/sv/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sv/automation.json b/app/javascript/dashboard/i18n/locale/sv/automation.json
index 406cfd995..a0c4be432 100644
--- a/app/javascript/dashboard/i18n/locale/sv/automation.json
+++ b/app/javascript/dashboard/i18n/locale/sv/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/sv/components.json b/app/javascript/dashboard/i18n/locale/sv/components.json
index bd0548eed..5c2ef3d03 100644
--- a/app/javascript/dashboard/i18n/locale/sv/components.json
+++ b/app/javascript/dashboard/i18n/locale/sv/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sv/contact.json b/app/javascript/dashboard/i18n/locale/sv/contact.json
index 20000c2ba..0937bf565 100644
--- a/app/javascript/dashboard/i18n/locale/sv/contact.json
+++ b/app/javascript/dashboard/i18n/locale/sv/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kontakter",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Meddelande",
       "SEND_MESSAGE": "Skicka meddelande",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Ta bort kontakt",
       "DELETE_DIALOG": {
         "TITLE": "Bekräfta borttagning",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Ja, ta bort",
         "API": {
           "SUCCESS_MESSAGE": "Kontakten har tagits bort",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Inga kontakter matchar din sökning 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/sv/conversation.json b/app/javascript/dashboard/i18n/locale/sv/conversation.json
index 1079c60af..3b41ef698 100644
--- a/app/javascript/dashboard/i18n/locale/sv/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/sv/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Lös",
       "REOPEN_ACTION": "Återöppna",
       "OPEN_ACTION": "Öppna",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Mer",
       "CLOSE": "Stäng",
       "DETAILS": "detaljer",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Nästa vecka"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agenter",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooza tills",
       "APPLY": "Snooza",
@@ -117,6 +122,11 @@
         "FAILED": "Kunde inte ändra prioritet. Försök igen."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Radera"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Markera som väntande",
       "RESOLVED": "Markera som löst",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Tilldela etikett",
       "AGENTS_LOADING": "Laddar agenter...",
       "ASSIGN_TEAM": "Tilldela team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Konversationsteamet har ändrats",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Det gick inte att skicka detta meddelande, försök igen senare",
     "SENT_BY": "Skickat av:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Tidigare konversationer",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/sv/general.json b/app/javascript/dashboard/i18n/locale/sv/general.json
index c5218d71d..4bfbcc28b 100644
--- a/app/javascript/dashboard/i18n/locale/sv/general.json
+++ b/app/javascript/dashboard/i18n/locale/sv/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Sök",
       "EMPTY_STATE": "Inga resultat hittades"
-    }
+    },
+    "CLOSE": "Stäng"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sv/generalSettings.json b/app/javascript/dashboard/i18n/locale/sv/generalSettings.json
index e4f72bf9a..6cc100cac 100644
--- a/app/javascript/dashboard/i18n/locale/sv/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/sv/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Kontoinställningar",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Kontonamn",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json
index 7d3706af6..8ef453613 100644
--- a/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/sv/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "Vi kunde inte spara WhatsApp-kanalen"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Telefonnummer",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Kontots SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth-token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API-kanal",
         "DESC": "Integrera med API-kanalen och börja supporta dina kunder.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API-kanal",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/sv/integrations.json b/app/javascript/dashboard/i18n/locale/sv/integrations.json
index 5942f99a4..57ec78359 100644
--- a/app/javascript/dashboard/i18n/locale/sv/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/sv/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Ja, ta bort",
         "CANCEL": "Avbryt"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Avbryt"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Skicka meddelande...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Du",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Beskrivning",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Radera",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/sv/report.json b/app/javascript/dashboard/i18n/locale/sv/report.json
index da1446350..87f21fd4f 100644
--- a/app/javascript/dashboard/i18n/locale/sv/report.json
+++ b/app/javascript/dashboard/i18n/locale/sv/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Laddar diagramdata...",
     "NO_ENOUGH_DATA": "Vi har inte fått tillräckligt många datapunkter för att generera en rapport, försök igen senare.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inkorg",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/sv/search.json b/app/javascript/dashboard/i18n/locale/sv/search.json
index dfea54193..31b2ea97a 100644
--- a/app/javascript/dashboard/i18n/locale/sv/search.json
+++ b/app/javascript/dashboard/i18n/locale/sv/search.json
@@ -4,12 +4,14 @@
       "ALL": "Alla",
       "CONTACTS": "Kontakter",
       "CONVERSATIONS": "Konversationer",
-      "MESSAGES": "Meddelanden"
+      "MESSAGES": "Meddelanden",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kontakter",
       "CONVERSATIONS": "Konversationer",
-      "MESSAGES": "Meddelanden"
+      "MESSAGES": "Meddelanden",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/sv/settings.json b/app/javascript/dashboard/i18n/locale/sv/settings.json
index 7e73659c6..645f3e581 100644
--- a/app/javascript/dashboard/i18n/locale/sv/settings.json
+++ b/app/javascript/dashboard/i18n/locale/sv/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Åtkomsttoken",
         "NOTE": "Denna token kan användas om du bygger en API-baserad integration",
-        "COPY": "Kopiera"
+        "COPY": "Kopiera",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Din e-postadress",
@@ -280,6 +286,7 @@
     "REPORTS": "Rapporter",
     "SETTINGS": "Inställningar",
     "CONTACTS": "Kontakter",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ta/agentBots.json b/app/javascript/dashboard/i18n/locale/ta/agentBots.json
index f96ee4072..071a8c08e 100644
--- a/app/javascript/dashboard/i18n/locale/ta/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ta/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "அணுகுவதற்கான டோக்கன்",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ta/auditLogs.json b/app/javascript/dashboard/i18n/locale/ta/auditLogs.json
index 3bc3cb98a..0a4749ebf 100644
--- a/app/javascript/dashboard/i18n/locale/ta/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ta/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ta/automation.json b/app/javascript/dashboard/i18n/locale/ta/automation.json
index 82c2b4809..09ddaf827 100644
--- a/app/javascript/dashboard/i18n/locale/ta/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ta/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/ta/components.json b/app/javascript/dashboard/i18n/locale/ta/components.json
index 4adf87ecf..975e9be60 100644
--- a/app/javascript/dashboard/i18n/locale/ta/components.json
+++ b/app/javascript/dashboard/i18n/locale/ta/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ta/contact.json b/app/javascript/dashboard/i18n/locale/ta/contact.json
index 75ffc4c8c..d1a3a5dd3 100644
--- a/app/javascript/dashboard/i18n/locale/ta/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ta/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "நீக்குதலை உறுதிப்படுத்தவும்",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ta/conversation.json b/app/javascript/dashboard/i18n/locale/ta/conversation.json
index b6a566245..f9083b51e 100644
--- a/app/javascript/dashboard/i18n/locale/ta/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ta/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "தீர்",
       "REOPEN_ACTION": "மீண்டும் திற",
       "OPEN_ACTION": "திற",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "மேலும்",
       "CLOSE": "மூடு",
       "DETAILS": "விவரங்கள்",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "MENTION": {
+      "AGENTS": "ஏஜென்ட்கள்",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "முந்தைய உரையாடல்கள்",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ta/general.json b/app/javascript/dashboard/i18n/locale/ta/general.json
index 78e97db90..8f4efd01d 100644
--- a/app/javascript/dashboard/i18n/locale/ta/general.json
+++ b/app/javascript/dashboard/i18n/locale/ta/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "மூடு"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ta/generalSettings.json b/app/javascript/dashboard/i18n/locale/ta/generalSettings.json
index f1e16d2e2..7f638a536 100644
--- a/app/javascript/dashboard/i18n/locale/ta/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ta/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "கணக்கு அமைப்புகள்",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "கணக்கின் பெயர்",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json
index c9774a8c2..6369a6c6a 100644
--- a/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ta/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Phone Number",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "கணக்கின் SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "அங்கீகார டோக்கன்",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ta/integrations.json b/app/javascript/dashboard/i18n/locale/ta/integrations.json
index 9626e0fb0..fc80613a2 100644
--- a/app/javascript/dashboard/i18n/locale/ta/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ta/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "ரத்துசெய்"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "ரத்துசெய்"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Delete",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/ta/report.json b/app/javascript/dashboard/i18n/locale/ta/report.json
index 332dfc733..813e31142 100644
--- a/app/javascript/dashboard/i18n/locale/ta/report.json
+++ b/app/javascript/dashboard/i18n/locale/ta/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "சார்ட்டுக்கான டேட்டாவை பெறுகிறது...",
     "NO_ENOUGH_DATA": "அறிக்கையை உருவாக்க போதுமான தரவுகளை பெறவில்லை, தயவுசெய்து மீண்டும் முயற்சிக்கவும்.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "ஏஜென்ட்",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ta/search.json b/app/javascript/dashboard/i18n/locale/ta/search.json
index a0684df7c..41120b398 100644
--- a/app/javascript/dashboard/i18n/locale/ta/search.json
+++ b/app/javascript/dashboard/i18n/locale/ta/search.json
@@ -4,12 +4,14 @@
       "ALL": "எல்லாம்",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "உரையாடல்கள்",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "உரையாடல்கள்",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ta/settings.json b/app/javascript/dashboard/i18n/locale/ta/settings.json
index f20152256..59e4ca8fc 100644
--- a/app/javascript/dashboard/i18n/locale/ta/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ta/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "அணுகுவதற்கான டோக்கன்",
         "NOTE": "நீங்கள் API அடிப்படையிலான ஒருங்கிணைப்பை உருவாக்கினால் இந்த டோக்கனைப் பயன்படுத்தலாம்",
-        "COPY": "நகல்"
+        "COPY": "நகல்",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "உங்கள் ஈ-மெயில் முகவரி",
@@ -280,6 +286,7 @@
     "REPORTS": "அறிக்கைகள்",
     "SETTINGS": "அமைப்புகள்",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/th/agentBots.json b/app/javascript/dashboard/i18n/locale/th/agentBots.json
index b2753b363..c5b2690b3 100644
--- a/app/javascript/dashboard/i18n/locale/th/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/th/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/th/auditLogs.json b/app/javascript/dashboard/i18n/locale/th/auditLogs.json
index 69885ca63..450be07fb 100644
--- a/app/javascript/dashboard/i18n/locale/th/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/th/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/th/automation.json b/app/javascript/dashboard/i18n/locale/th/automation.json
index 6e11773e7..fc4976557 100644
--- a/app/javascript/dashboard/i18n/locale/th/automation.json
+++ b/app/javascript/dashboard/i18n/locale/th/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "เปิดดูการสนทนา"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/th/components.json b/app/javascript/dashboard/i18n/locale/th/components.json
index 93cf557c3..3dc7a528d 100644
--- a/app/javascript/dashboard/i18n/locale/th/components.json
+++ b/app/javascript/dashboard/i18n/locale/th/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/th/contact.json b/app/javascript/dashboard/i18n/locale/th/contact.json
index 8c28076b0..292e8ccf9 100644
--- a/app/javascript/dashboard/i18n/locale/th/contact.json
+++ b/app/javascript/dashboard/i18n/locale/th/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "ผู้ติดต่อ",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "ข้อความ",
       "SEND_MESSAGE": "ส่วข้อความ",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "ลบผู้ติดต่อ",
       "DELETE_DIALOG": {
         "TITLE": "ยืนยันการลบ",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "เอาเลย",
         "API": {
           "SUCCESS_MESSAGE": "ลบผู้ติดต่อสำเร็จแล้ว",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "ไม่มีผู้ติดต่อที่ตรงกัน 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/th/conversation.json b/app/javascript/dashboard/i18n/locale/th/conversation.json
index d044c0b21..4f7fa94e9 100644
--- a/app/javascript/dashboard/i18n/locale/th/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/th/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "เสร็จสิ้น",
       "REOPEN_ACTION": "เปิดใหม่อีกครั้ง",
       "OPEN_ACTION": "เปิด",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "เพิ่มเติม",
       "CLOSE": "ปิด",
       "DETAILS": "รายละเอียด",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "สัปดาห์หน้า"
       }
     },
+    "MENTION": {
+      "AGENTS": "พนักงาน",
+      "TEAMS": "ทีม"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "พักการสนทนาจนถึง",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "ลบ"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "ทำเครื่องหมายว่าอยู่ระหว่างดำเนินการ",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "รหัสการสนทนา {conversationId} ถูกมอบหมายให้กับ {agentName}",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "เปลี่ยนทีมการสนทนาเเล้ว",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "ไฟล์ของคุณมีขนาดเกิน {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
     "MESSAGE_ERROR": "ไม่สามารถส่งข้อความนี้ได้ โปรดลองใหม่อีกครั้ง",
     "SENT_BY": "ส่งโดย:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "แอตทริบิวต์ผู้ติดต่อ",
       "PREVIOUS_CONVERSATION": "การสนทนาก่อนหน้า",
       "MACROS": "คีย์ลัด",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/th/general.json b/app/javascript/dashboard/i18n/locale/th/general.json
index a081fc80a..8d52d9940 100644
--- a/app/javascript/dashboard/i18n/locale/th/general.json
+++ b/app/javascript/dashboard/i18n/locale/th/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "ค้นหา",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "ปิด"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/th/generalSettings.json b/app/javascript/dashboard/i18n/locale/th/generalSettings.json
index 7e09ea6a2..782bcd3cd 100644
--- a/app/javascript/dashboard/i18n/locale/th/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/th/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "ตั้งค่าบัญชี",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "ชื่อบัญชี",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json
index ad80df533..3f03d29f8 100644
--- a/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/th/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "เราไม่สามารถบันทึกช่องทาง WhatsApp ได้"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "หมายเลขโทรศัพท์",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Account SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "ช่อง API",
         "DESC": "สร้างช่องด้วย API เเละเริ่มช่วยเหลือลูกค้าของคุณ",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "ช่อง API",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/th/integrations.json b/app/javascript/dashboard/i18n/locale/th/integrations.json
index 7fb20eb52..c57f0d5b5 100644
--- a/app/javascript/dashboard/i18n/locale/th/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/th/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "ยกเลิก"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "ยกเลิก"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "ส่วข้อความ...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "คำอธิบาย",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "ลบ",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/th/report.json b/app/javascript/dashboard/i18n/locale/th/report.json
index a43255440..d2f0eacff 100644
--- a/app/javascript/dashboard/i18n/locale/th/report.json
+++ b/app/javascript/dashboard/i18n/locale/th/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "ภาพรวมป้ายกำกับ",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "กำลังโหลดแผนภูมิข้อมูล",
     "NO_ENOUGH_DATA": "ข้อมูลที่เราได้รับไม่เพียงพอต่อการสร้างรายงาน โปรดลองใหม่อีกครั้งในภายหน้า",
     "DOWNLOAD_LABEL_REPORTS": "ดาวน์โหลดรายงานป้ายกำกับ",
@@ -559,6 +560,7 @@
     "INBOX": "กล่องข้อความ",
     "AGENT": "พนักงาน",
     "TEAM": "ทีม",
+    "LABEL": "ป้ายกำกับ",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/th/search.json b/app/javascript/dashboard/i18n/locale/th/search.json
index adfa8d3df..7332709db 100644
--- a/app/javascript/dashboard/i18n/locale/th/search.json
+++ b/app/javascript/dashboard/i18n/locale/th/search.json
@@ -4,12 +4,14 @@
       "ALL": "ทั้งหมด",
       "CONTACTS": "ผู้ติดต่อ",
       "CONVERSATIONS": "การสนทนา",
-      "MESSAGES": "ข้อความทั้งหมด"
+      "MESSAGES": "ข้อความทั้งหมด",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "ผู้ติดต่อ",
       "CONVERSATIONS": "การสนทนา",
-      "MESSAGES": "ข้อความทั้งหมด"
+      "MESSAGES": "ข้อความทั้งหมด",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/th/settings.json b/app/javascript/dashboard/i18n/locale/th/settings.json
index 4445f58ee..50e3b4063 100644
--- a/app/javascript/dashboard/i18n/locale/th/settings.json
+++ b/app/javascript/dashboard/i18n/locale/th/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "คุณสามารถใช้ token นี้เชื่อมต่อกับ API ได้",
-        "COPY": "คัดลอก"
+        "COPY": "คัดลอก",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "ออฟไลน์"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "อีเมลของคุณ",
@@ -280,6 +286,7 @@
     "REPORTS": "รายงาน",
     "SETTINGS": "ตั้งค่า",
     "CONTACTS": "ผู้ติดต่อ",
+    "ACTIVE": "ใช้งานอยู่",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/tl/agentBots.json b/app/javascript/dashboard/i18n/locale/tl/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/tl/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/tl/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/tl/auditLogs.json b/app/javascript/dashboard/i18n/locale/tl/auditLogs.json
index 8194c667c..f85ad2a3e 100644
--- a/app/javascript/dashboard/i18n/locale/tl/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/tl/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tl/automation.json b/app/javascript/dashboard/i18n/locale/tl/automation.json
index 86ec0b58b..c5dd4a514 100644
--- a/app/javascript/dashboard/i18n/locale/tl/automation.json
+++ b/app/javascript/dashboard/i18n/locale/tl/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/tl/components.json b/app/javascript/dashboard/i18n/locale/tl/components.json
index e44c6e039..0a2542a84 100644
--- a/app/javascript/dashboard/i18n/locale/tl/components.json
+++ b/app/javascript/dashboard/i18n/locale/tl/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tl/contact.json b/app/javascript/dashboard/i18n/locale/tl/contact.json
index 9147c24b1..b4d640f7f 100644
--- a/app/javascript/dashboard/i18n/locale/tl/contact.json
+++ b/app/javascript/dashboard/i18n/locale/tl/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/tl/conversation.json b/app/javascript/dashboard/i18n/locale/tl/conversation.json
index da2f64b01..5b3b7f3f8 100644
--- a/app/javascript/dashboard/i18n/locale/tl/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/tl/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agents",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/tl/general.json b/app/javascript/dashboard/i18n/locale/tl/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/tl/general.json
+++ b/app/javascript/dashboard/i18n/locale/tl/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tl/generalSettings.json b/app/javascript/dashboard/i18n/locale/tl/generalSettings.json
index 7da76df18..9055574c5 100644
--- a/app/javascript/dashboard/i18n/locale/tl/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/tl/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Account settings",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/tl/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/tl/inboxMgmt.json
index cc0fe4b33..be7a6f2f9 100644
--- a/app/javascript/dashboard/i18n/locale/tl/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/tl/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Phone Number",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Account SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tl/integrations.json b/app/javascript/dashboard/i18n/locale/tl/integrations.json
index 0e3c46b97..ed5ef8b72 100644
--- a/app/javascript/dashboard/i18n/locale/tl/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/tl/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Cancel"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Delete",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/tl/report.json b/app/javascript/dashboard/i18n/locale/tl/report.json
index 294ca2e7b..7c42fdfba 100644
--- a/app/javascript/dashboard/i18n/locale/tl/report.json
+++ b/app/javascript/dashboard/i18n/locale/tl/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/tl/search.json b/app/javascript/dashboard/i18n/locale/tl/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/tl/search.json
+++ b/app/javascript/dashboard/i18n/locale/tl/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/tl/settings.json b/app/javascript/dashboard/i18n/locale/tl/settings.json
index 10a21245b..219041d75 100644
--- a/app/javascript/dashboard/i18n/locale/tl/settings.json
+++ b/app/javascript/dashboard/i18n/locale/tl/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/tr/agentBots.json b/app/javascript/dashboard/i18n/locale/tr/agentBots.json
index bc40ebe74..9b4c0b500 100644
--- a/app/javascript/dashboard/i18n/locale/tr/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/tr/agentBots.json
@@ -2,13 +2,13 @@
   "AGENT_BOTS": {
     "HEADER": "Botlar",
     "LOADING_EDITOR": "Editör Yükleniyor...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
+    "DESCRIPTION": "Temsilci botları ekibinizin en harika üyeleri gibidir. Küçük işleri halledebilirler, böylece önemli işlere odaklanabilirsiniz. Onları deneyin. Botlarınızı bu sayfadan yönetebilir veya 'Bot Ekle' butonunu kullanarak yenilerini oluşturabilirsiniz.",
     "LEARN_MORE": "Learn about agent bots",
-    "GLOBAL_BOT": "System bot",
+    "GLOBAL_BOT": "Sistem botu",
     "GLOBAL_BOT_BADGE": "Sistem",
     "AVATAR": {
-      "SUCCESS_DELETE": "Bot avatar deleted successfully",
-      "ERROR_DELETE": "Error deleting bot avatar, please try again"
+      "SUCCESS_DELETE": "Bot avatarı başarıyla silindi",
+      "ERROR_DELETE": "Bot avatarı silinirken hata oluştu, lütfen tekrar deneyin"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Bir temsilci botu seçin",
@@ -22,7 +22,7 @@
       "SELECT_PLACEHOLDER": "Bot seçin"
     },
     "ADD": {
-      "TITLE": "Add Bot",
+      "TITLE": "Bot Ekle",
       "CANCEL_BUTTON_TEXT": "İptal Et",
       "API": {
         "SUCCESS_MESSAGE": "Bot başarıyla eklendi.",
@@ -30,10 +30,10 @@
       }
     },
     "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
+      "404": "Bot bulunamadı. 'Bot Ekle' butonuna tıklayarak bir bot oluşturabilirsiniz.",
       "LOADING": "Botlar alınıyor...",
       "TABLE_HEADER": {
-        "DETAILS": "Bot Details",
+        "DETAILS": "Bot Detayları",
         "URL": "Webhook URL'si"
       }
     },
@@ -42,7 +42,7 @@
       "TITLE": "Botu sil",
       "CONFIRM": {
         "TITLE": "Silmeyi onayla",
-        "MESSAGE": "Are you sure you want to delete {name}?",
+        "MESSAGE": "{name} silmek istediğinizden emin misiniz?",
         "YES": "Evet, Sil",
         "NO": "Hayır, Sakla"
       },
@@ -59,13 +59,20 @@
         "ERROR_MESSAGE": "Bot güncellenemedi. Lütfen tekrar deneyin."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Erişim Jetonu",
+      "DESCRIPTION": "Erişim anahtarını kopyalayın ve güvenli bir yerde saklayın",
+      "COPY_SUCCESSFUL": "Erişim anahtarı panoya kopyalandı",
+      "RESET_SUCCESS": "Erişim anahtarı başarıyla yeniden oluşturuldu",
+      "RESET_ERROR": "Erişim anahtarı yeniden oluşturulamadı. Lütfen tekrar deneyin"
+    },
     "FORM": {
       "AVATAR": {
-        "LABEL": "Bot avatar"
+        "LABEL": "Bot avatarı"
       },
       "NAME": {
         "LABEL": "Bot Adı",
-        "PLACEHOLDER": "Enter bot name",
+        "PLACEHOLDER": "Bot adını girin",
         "REQUIRED": "Bot adı zorunludur"
       },
       "DESCRIPTION": {
@@ -75,19 +82,19 @@
       "WEBHOOK_URL": {
         "LABEL": "Webhook URL'si",
         "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "Webhook URL is required"
+        "REQUIRED": "Webhook URL'si gereklidir"
       },
       "ERRORS": {
         "NAME": "Bot adı zorunludur",
-        "URL": "Webhook URL is required",
-        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
+        "URL": "Webhook URL'si gereklidir",
+        "VALID_URL": "Lütfen http:// veya https:// ile başlayan geçerli bir URL girin"
       },
       "CANCEL": "İptal Et",
-      "CREATE": "Create Bot",
-      "UPDATE": "Update Bot"
+      "CREATE": "Bot Oluştur",
+      "UPDATE": "Botu Güncelle"
     },
     "WEBHOOK": {
-      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
+      "DESCRIPTION": "Webhook botunu özel hizmetlerinizle entegre etmek için yapılandırın. Bot, sohbetlerden gelen olayları alacak ve işleyebilecek."
     },
     "TYPES": {
       "WEBHOOK": "Webhook botu"
diff --git a/app/javascript/dashboard/i18n/locale/tr/auditLogs.json b/app/javascript/dashboard/i18n/locale/tr/auditLogs.json
index 07c108a1d..98eb2372c 100644
--- a/app/javascript/dashboard/i18n/locale/tr/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/tr/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} #{id} numaralı sohbeti sildi"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tr/automation.json b/app/javascript/dashboard/i18n/locale/tr/automation.json
index 8327ae851..4be5c6a5e 100644
--- a/app/javascript/dashboard/i18n/locale/tr/automation.json
+++ b/app/javascript/dashboard/i18n/locale/tr/automation.json
@@ -130,37 +130,38 @@
     "EVENTS": {
       "CONVERSATION_CREATED": "Görüşme Oluşturuldu",
       "CONVERSATION_UPDATED": "Görüşme Güncellendi",
-      "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_OPENED": "Conversation Opened"
+      "MESSAGE_CREATED": "Mesaj Oluşturuldu",
+      "CONVERSATION_OPENED": "Sohbet Açıldı"
     },
     "ACTIONS": {
-      "ASSIGN_AGENT": "Assign to Agent",
-      "ASSIGN_TEAM": "Assign a Team",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "ASSIGN_AGENT": "Temsilciye Ata",
+      "ASSIGN_TEAM": "Bir Ekibe Ata",
+      "ADD_LABEL": "Etiket Ekle",
+      "REMOVE_LABEL": "Etiketi Kaldır",
+      "SEND_EMAIL_TO_TEAM": "Ekibe E-posta Gönder",
+      "SEND_EMAIL_TRANSCRIPT": "E-posta Dökümü Gönder",
       "MUTE_CONVERSATION": "Konuşmayı Sessize Al",
       "SNOOZE_CONVERSATION": "Konuşmayı Ertele",
       "RESOLVE_CONVERSATION": "Görüşmeyi çöz",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
+      "SEND_WEBHOOK_EVENT": "Webhook Olayı Gönder",
+      "SEND_ATTACHMENT": "Ek Gönder",
+      "SEND_MESSAGE": "Mesaj Gönder",
       "CHANGE_PRIORITY": "Önceliği Değiştir",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Görüşmeyi aç"
     },
     "ATTRIBUTES": {
-      "MESSAGE_TYPE": "Message Type",
-      "MESSAGE_CONTAINS": "Message Contains",
+      "MESSAGE_TYPE": "Mesaj Türü",
+      "MESSAGE_CONTAINS": "Mesaj İçerir",
       "EMAIL": "E-Posta",
       "INBOX": "Gelen Kutusu",
-      "CONVERSATION_LANGUAGE": "Conversation Language",
+      "CONVERSATION_LANGUAGE": "Sohbet Dili",
       "PHONE_NUMBER": "Telefon Numarası",
       "STATUS": "Durum",
       "BROWSER_LANGUAGE": "Tarayıcı Dili",
-      "MAIL_SUBJECT": "Email Subject",
+      "MAIL_SUBJECT": "E-posta Konusu",
       "COUNTRY_NAME": "Ülke",
-      "REFERER_LINK": "Referrer Link",
+      "REFERER_LINK": "Yönlendiren Bağlantı",
       "ASSIGNEE_NAME": "Assignee",
       "TEAM_NAME": "Ekip",
       "PRIORITY": "Öncelik"
diff --git a/app/javascript/dashboard/i18n/locale/tr/components.json b/app/javascript/dashboard/i18n/locale/tr/components.json
index c047c1c85..e2b8e1a8b 100644
--- a/app/javascript/dashboard/i18n/locale/tr/components.json
+++ b/app/javascript/dashboard/i18n/locale/tr/components.json
@@ -45,9 +45,12 @@
     "WATCH_VIDEO": "Watch video"
   },
   "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
+    "MINUTES": "Dakika",
+    "HOURS": "Saat",
+    "DAYS": "Gün",
+    "PLACEHOLDER": "Süre girin"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tr/contact.json b/app/javascript/dashboard/i18n/locale/tr/contact.json
index d7215d6ce..ec2724c03 100644
--- a/app/javascript/dashboard/i18n/locale/tr/contact.json
+++ b/app/javascript/dashboard/i18n/locale/tr/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Kişiler",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Aktif kişiler",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Mesaj",
       "SEND_MESSAGE": "Mesajı Gönder",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "Bu işlem kalıcıdır ve geri alınamaz.",
+        "BUTTON": "Şimdi sil"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Kişiyi Sil",
       "DELETE_DIALOG": {
         "TITLE": "Silmeyi onayla",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Bu kişiyi silmek istediğinizden emin misiniz?",
         "CONFIRM": "Evet, Sil",
         "API": {
           "SUCCESS_MESSAGE": "Kişi başarıyla silindi",
@@ -545,8 +550,8 @@
         "YOU": "Sen",
         "SAVE": "Save note",
         "EXPAND": "Genişlet",
-        "COLLAPSE": "Collapse",
-        "NO_NOTES": "No notes, you can add notes from the contact details page.",
+        "COLLAPSE": "Daralt",
+        "NO_NOTES": "Not yok, kişi detayları sayfasından not ekleyebilirsiniz.",
         "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
       }
     },
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Aramanızla eşleşen kişi bulunamadı 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "Şu anda aktif kişi yok 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/tr/conversation.json b/app/javascript/dashboard/i18n/locale/tr/conversation.json
index 9d2cccc35..0239355d6 100644
--- a/app/javascript/dashboard/i18n/locale/tr/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/tr/conversation.json
@@ -32,12 +32,12 @@
     "LOADING_CONVERSATIONS": "Sohbetler Yükleniyor\n",
     "CANNOT_REPLY": "Nedeniyle cevap veremezsiniz",
     "24_HOURS_WINDOW": "24 saat mesaj penceresi kısıtlaması",
-    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
+    "API_HOURS_WINDOW": "Bu sohbete yalnızca {hours} saat içinde yanıt verebilirsiniz",
     "NOT_ASSIGNED_TO_YOU": "Bu görüşme size atanmamış. Bu konuşmayı kendinize atamak ister misiniz?",
     "ASSIGN_TO_ME": "Bana ata",
     "TWILIO_WHATSAPP_CAN_REPLY": "Bu konuşmaya yalnızca şablon mesaj kullanarak yanıt verebilirsiniz, çünkü",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 saat mesaj penceresi kısıtlaması",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
+    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "Bu Instagram hesabı yeni Instagram kanal gelen kutusuna taşındı. Tüm yeni mesajlar orada görünecek. Bu sohbetten artık mesaj gönderemezsiniz.",
     "REPLYING_TO": "Cevap veriyorsun:",
     "REMOVE_SELECTION": "Seçimi Kaldır",
     "DOWNLOAD": "İndir",
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Çözüldü",
       "REOPEN_ACTION": "Yeniden aç",
       "OPEN_ACTION": "Açık",
+      "MORE_ACTIONS": "Daha fazla işlem",
       "OPEN": "Devamı",
       "CLOSE": "Kapat",
       "DETAILS": "detaylar",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Sonraki hafta"
       }
     },
+    "MENTION": {
+      "AGENTS": "Kullanıcılar",
+      "TEAMS": "Ekipler"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Şu tarihe kadar ertele",
       "APPLY": "Sustur",
@@ -117,6 +122,11 @@
         "FAILED": "Öncelik değiştirilemedi. Lütfen tekrar deneyin."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "#{conversationId} numaralı sohbeti sil",
+      "DESCRIPTION": "Bu sohbeti silmek istediğinizden emin misiniz?",
+      "CONFIRM": "Sil"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Beklemede olarak işaretle",
       "RESOLVED": "Çözüldü olarak işaretle",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Etiket ata",
       "AGENTS_LOADING": "Temsilciler Yükleniyor...",
       "ASSIGN_TEAM": "Takım ata",
+      "DELETE": "Sohbeti sil",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Sohbet kimliği {conversationId} \"{agentName}\" tarafından atanmış",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Etiket başarıyla atandı",
     "ASSIGN_LABEL_FAILED": "Etiket ataması yapılamadı",
     "CHANGE_TEAM": "Takım değişti",
+    "SUCCESS_DELETE_CONVERSATION": "Sohbet başarıyla silindi",
+    "FAIL_DELETE_CONVERSATION": "Sohbet silinemedi! Tekrar deneyin",
     "FILE_SIZE_LIMIT": "Dosya, {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB ek dosya sınırını aşıyor",
     "MESSAGE_ERROR": "Bu mesaj gönderilemiyor, lütfen daha sonra tekrar deneyin",
     "SENT_BY": "Tarafından gönderildi:",
@@ -295,10 +308,11 @@
       "CONVERSATION_ACTIONS": "Konuşma Eylemleri",
       "CONVERSATION_LABELS": "Konuşma Etiketleri",
       "CONVERSATION_INFO": "Konuşma Bilgisi",
-      "CONTACT_NOTES": "Contact Notes",
+      "CONTACT_NOTES": "Kişi Notları",
       "CONTACT_ATTRIBUTES": "İletişim Nitelikleri",
       "PREVIOUS_CONVERSATION": "Önceki Konuşmalar",
       "MACROS": "Kısayollar",
+      "LINEAR_ISSUES": "Bağlantılı Linear Sorunları",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/tr/general.json b/app/javascript/dashboard/i18n/locale/tr/general.json
index 862c4388a..57cbab2a8 100644
--- a/app/javascript/dashboard/i18n/locale/tr/general.json
+++ b/app/javascript/dashboard/i18n/locale/tr/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Ara",
       "EMPTY_STATE": "Kayıt bulunamadı"
-    }
+    },
+    "CLOSE": "Kapat"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tr/generalSettings.json b/app/javascript/dashboard/i18n/locale/tr/generalSettings.json
index a000921de..ee0c15945 100644
--- a/app/javascript/dashboard/i18n/locale/tr/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/tr/generalSettings.json
@@ -1,10 +1,10 @@
 {
   "GENERAL_SETTINGS": {
     "LIMIT_MESSAGES": {
-      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
-      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
-      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
+      "CONVERSATION": "Sohbet sınırını aştınız. Hacker planı yalnızca 500 sohbete izin verir.",
+      "INBOXES": "Gelen kutusu sınırını aştınız. Hacker planı yalnızca web sitesi canlı sohbetini destekler. E-posta, WhatsApp gibi ek gelen kutuları ücretli plan gerektirir.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
+      "NON_ADMIN": "Tüm özellikleri kullanmaya devam etmek için lütfen yöneticinizle iletişime geçin ve planı yükseltin."
     },
     "TITLE": "Hesap Ayarları",
     "SUBMIT": "Ayarları Güncelle",
@@ -15,23 +15,23 @@
       "SUCCESS": "Hesap ayarları başarıyla güncellendi"
     },
     "ACCOUNT_DELETE_SECTION": {
-      "TITLE": "Delete your Account",
-      "NOTE": "Once you delete your account, all your data will be deleted.",
-      "BUTTON_TEXT": "Delete Your Account",
+      "TITLE": "Hesabınızı silin",
+      "NOTE": "Hesabınızı sildikten sonra tüm verileriniz silinecektir.",
+      "BUTTON_TEXT": "Hesabınızı Silin",
       "CONFIRM": {
-        "TITLE": "Delete Account",
-        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
+        "TITLE": "Hesabı Sil",
+        "MESSAGE": "Hesabınızı silmek geri alınamaz. Kalıcı olarak silmek istediğinizi onaylamak için aşağıya hesap adınızı girin.",
         "BUTTON_TEXT": "Sil",
         "DISMISS": "İptal Et",
         "PLACE_HOLDER": "{accountName} yazarak onaylayın"
       },
-      "SUCCESS": "Account marked for deletion",
-      "FAILURE": "Could not delete account, try again!",
+      "SUCCESS": "Hesap silinmek üzere işaretlendi",
+      "FAILURE": "Hesap silinemedi, tekrar deneyin!",
       "SCHEDULED_DELETION": {
-        "TITLE": "Account Scheduled for Deletion",
-        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
-        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
-        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
+        "TITLE": "Hesap silinmek üzere planlandı",
+        "MESSAGE_MANUAL": "Bu hesap {deletionDate} tarihinde silinmek üzere planlandı. Bu, bir yönetici tarafından talep edildi. Bu tarihten önce silmeyi iptal edebilirsiniz.",
+        "MESSAGE_INACTIVITY": "Bu hesap, hesap etkinliği olmadığı için {deletionDate} tarihinde silinmek üzere planlandı. Bu tarihten önce silmeyi iptal edebilirsiniz.",
+        "CLEAR_BUTTON": "Planlanan Silmeyi İptal Et"
       }
     },
     "FORM": {
@@ -45,8 +45,32 @@
         "NOTE": "API tabanlı bir entegrasyon oluşturuyorsanız bu kimlik gereklidir"
       },
       "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "TITLE": "Sohbetleri otomatik çöz",
+        "NOTE": "Bu yapılandırma, belirli bir süre etkinlik olmadığında sohbeti otomatik olarak çözmenizi sağlar.",
+        "DURATION": {
+          "LABEL": "Etkinliksizlik süresi",
+          "HELP": "Sohbetin otomatik olarak çözüleceği etkinliksizlik süresi",
+          "PLACEHOLDER": "30",
+          "ERROR": "Otomatik çözme süresi 10 dakika ile 999 gün arasında olmalıdır",
+          "API": {
+            "SUCCESS": "Otomatik çözme ayarları başarıyla güncellendi",
+            "ERROR": "Otomatik çözme ayarları güncellenemedi"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Özel otomatik çözüm mesajı",
+          "PLACEHOLDER": "Sohbet, 15 gün etkinlik olmadığı için sistem tarafından çözüldü olarak işaretlendi",
+          "HELP": "Sohbet otomatik olarak çözüldükten sonra müşteriye gönderilen mesaj"
+        },
+        "PREFERENCES": "Tercihler",
+        "LABEL": {
+          "LABEL": "Otomatik çözümden sonra etiket ekle",
+          "PLACEHOLDER": "Etiket seç"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Temsilci yanıtı bekleyen sohbetleri atla"
+        },
+        "UPDATE_BUTTON": "Değişiklikleri Kaydet"
       },
       "NAME": {
         "LABEL": "Hesap Adı",
@@ -69,22 +93,30 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "LABEL": "Yanıtsız sohbetleri hariç tut",
+        "HELP": "Etkinleştirildiğinde, sistem hâlâ temsilci yanıtı bekleyen sohbetleri çözmeyi atlayacaktır."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Sesli Mesajları Yazıya Döktür",
+        "NOTE": "Sohbetlerdeki sesli mesajları otomatik olarak yazıya dökün. Bir sesli mesaj gönderildiğinde veya alındığında bir metin dökümü oluşturun ve mesajın yanında gösterin.",
+        "API": {
+          "SUCCESS": "Sesli mesaj transkripsiyon ayarı başarıyla güncellendi",
+          "ERROR": "Sesli yazıya dökme ayarı güncellenemedi"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Çözüm için etkinliksizlik süresi",
+        "HELP": "Bir sohbette etkinlik yoksa otomatik çözüm için süre",
         "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+        "ERROR": "Otomatik çözme süresi 10 dakika ile 999 gün arasında olmalıdır",
         "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
+          "SUCCESS": "Otomatik çözme ayarları başarıyla güncellendi",
+          "ERROR": "Otomatik çözme ayarları güncellenemedi"
         },
         "UPDATE_BUTTON": "Güncelleme",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "MESSAGE_LABEL": "Özel çözüm mesajı",
+        "MESSAGE_PLACEHOLDER": "Sohbet, 15 gün etkinlik olmadığı için sistem tarafından çözüldü olarak işaretlendi",
+        "MESSAGE_HELP": "Bu mesaj, bir sohbet sistem tarafından etkinliksizlik nedeniyle otomatik olarak çözüldüğünde müşteriye gönderilir."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Hesabınız için e-posta ile iletişim devre dışı bırakıldı.",
@@ -94,7 +126,7 @@
     "UPDATE_CHATWOOT": "{latestChatwootVersion} chatwoot sürümü indirilebilir. Lütfen sürümü güncelleyin.",
     "LEARN_MORE": "Daha Fazla",
     "PAYMENT_PENDING": "Ödemeniz bekliyor. Devam etmek için ödeme bilgilerinizi güncelleyin.",
-    "UPGRADE": "Upgrade to continue using Chatwoot",
+    "UPGRADE": "Chatwoot'u kullanmaya devam etmek için yükseltin",
     "LIMITS_UPGRADE": "Hesabınız kullanım sınırlarını aştı, lütfen Chatwoot'u kullanmaya devam etmek için planınızı yükseltin",
     "OPEN_BILLING": "Fatura Detayları"
   },
diff --git a/app/javascript/dashboard/i18n/locale/tr/helpCenter.json b/app/javascript/dashboard/i18n/locale/tr/helpCenter.json
index 27f34eb8e..2ab2b274d 100644
--- a/app/javascript/dashboard/i18n/locale/tr/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/tr/helpCenter.json
@@ -697,7 +697,7 @@
         "LABEL": "Slug",
         "PLACEHOLDER": "user-guide",
         "ERROR": "Slug gereklidir",
-        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
+        "FORMAT_ERROR": "Lütfen geçerli bir kısa ad girin, örn: kullanici-rehberi"
       }
     },
     "PORTAL_SETTINGS": {
diff --git a/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
index eb08fec89..4f384359c 100644
--- a/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/tr/inboxMgmt.json
@@ -47,13 +47,13 @@
         "CREATE_INBOX": "Gelen Kutusu Oluştur"
       },
       "INSTAGRAM": {
-        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
-        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
-        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
-        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
-        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
-        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
-        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
+        "CONTINUE_WITH_INSTAGRAM": "Instagram ile devam et",
+        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Instagram profilinizi bağlayın",
+        "HELP": "Bu Instagram hesabı yeni Instagram kanal gelen kutusuna taşındı. Artık bu gelen kutusundan Instagram mesajı gönderip alamayacaksınız ",
+        "ERROR_MESSAGE": "Instagram'a bağlanırken bir hata oluştu, lütfen tekrar deneyin",
+        "ERROR_AUTH": "Instagram'a bağlanırken bir hata oluştu, lütfen tekrar deneyin",
+        "NEW_INBOX_SUGGESTION": "Bu Instagram hesabı daha önce farklı bir gelen kutusuna bağlıydı ve şimdi buraya taşındı. Tüm yeni mesajlar burada görünecek. Eski gelen kutusu artık bu hesap için mesaj gönderip alamayacak.",
+        "DUPLICATE_INBOX_BANNER": "Bu Instagram hesabı yeni Instagram kanal gelen kutusuna taşındı. Artık bu gelen kutusundan Instagram mesajı gönderip alamayacaksınız."
       },
       "TWITTER": {
         "HELP": "Twitter profilinizi bir kanal olarak eklemek için, 'Twitter ile Giriş Yap'ı tıklayarak Twitter Profilinizi doğrulamanız gerekir.",
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "WhatsApp kanalını kaydedemedik"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Telefon Numarası",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Hesap SID'si",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Yetkilendirme Jetonu",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Anahtar SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Anahtar Sırrı",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Kanalı",
         "DESC": "API kanalı ile entegre edin ve müşterilerinizi desteklemeye başlayın.",
@@ -579,28 +619,28 @@
     },
     "CSAT": {
       "TITLE": "CSAT'yi etkinleştir",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
+      "SUBTITLE": "Müşterilerin destek deneyimleri hakkında ne hissettiklerini anlamak için sohbetlerin sonunda otomatik olarak CSAT anketleri başlatın. Memnuniyet eğilimlerini takip edin ve zaman içinde iyileştirme alanlarını belirleyin.",
       "DISPLAY_TYPE": {
-        "LABEL": "Display type"
+        "LABEL": "Görüntüleme türü"
       },
       "MESSAGE": {
         "LABEL": "Mesaj",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
+        "PLACEHOLDER": "Form ile kullanıcılara göstermek için bir mesaj girin"
       },
       "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
+        "LABEL": "Anket kuralı",
+        "DESCRIPTION_PREFIX": "Sohbet olursa anketi gönder",
+        "DESCRIPTION_SUFFIX": "etiketlerden herhangi biri",
         "OPERATOR": {
           "CONTAINS": "i̇çerir",
           "DOES_NOT_CONTAINS": "i̇çermez"
         },
-        "SELECT_PLACEHOLDER": "select labels"
+        "SELECT_PLACEHOLDER": "etiketleri seç"
       },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
+      "NOTE": "Not: CSAT anketleri her sohbet için yalnızca bir kez gönderilir",
       "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
+        "SUCCESS_MESSAGE": "CSAT ayarları başarıyla güncellendi",
+        "ERROR_MESSAGE": "CSAT ayarları güncellenemedi. Lütfen daha sonra tekrar deneyin."
       }
     },
     "BUSINESS_HOURS": {
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Kanalı",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tr/integrations.json b/app/javascript/dashboard/i18n/locale/tr/integrations.json
index d2e0426a9..e8ed52fff 100644
--- a/app/javascript/dashboard/i18n/locale/tr/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/tr/integrations.json
@@ -42,8 +42,8 @@
             "WEBWIDGET_TRIGGERED": "Kullanıcı tarafından canlı sohbet widget'ı açıldı",
             "CONTACT_CREATED": "Kişi Oluşturuldu",
             "CONTACT_UPDATED": "Kişi Güncellendi",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONVERSATION_TYPING_ON": "Sohbet Yazıyor Açık",
+            "CONVERSATION_TYPING_OFF": "Sohbet Yazıyor Kapalı"
           }
         },
         "END_POINT": {
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "Bağlanmış sorun bulunamadı",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Evet, sil",
         "CANCEL": "İptal Et"
+      },
+      "CTA": {
+        "TITLE": "Linear'a bağlan",
+        "AGENT_DESCRIPTION": "Doğrusal çalışma alanı bağlı değil. Bu entegrasyonu kullanmak için yöneticinizden bir çalışma alanı bağlamasını isteyin.",
+        "DESCRIPTION": "Linear çalışma alanı bağlı değil. Bu entegrasyonu kullanmak için çalışma alanınızı bağlamak üzere aşağıdaki düğmeye tıklayın.",
+        "BUTTON_TEXT": "Linear çalışma alanını bağlayın"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Evet, sil",
+        "CANCEL": "İptal Et"
       }
     }
   },
@@ -330,25 +345,38 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Copilot ile başlayın",
+      "KICK_OFF_MESSAGE": "Hızlı bir özet mi lazım, geçmiş sohbetleri mi kontrol etmek istiyorsunuz ya da daha iyi bir yanıt mı yazmak istiyorsunuz? Copilot işleri hızlandırmak için burada.",
       "SEND_MESSAGE": "Mesajı Gönder...",
-      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
+      "EMPTY_MESSAGE": "Yanıt oluşturulurken bir hata oluştu. Lütfen tekrar deneyin.",
       "LOADER": "Captain is thinking",
       "YOU": "Sen",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Adımları göster",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
-          "LABEL": "Summarize this conversation",
-          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+          "LABEL": "Bu sohbeti özetle",
+          "CONTENT": "Müşteri ile destek temsilcisi arasında tartışılan ana noktaları özetle; müşterinin endişeleri, soruları ve temsilcinin sunduğu çözümler veya yanıtlar dahil"
         },
         "SUGGEST": {
-          "LABEL": "Suggest an answer",
-          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+          "LABEL": "Bir yanıt öner",
+          "CONTENT": "Müşterinin sorusunu analiz edin ve endişelerini veya sorularını etkili bir şekilde ele alan bir yanıt taslağı oluşturun. Yanıtın açık, öz ve bilgilendirici olmasını sağlayın."
         },
         "RATE": {
-          "LABEL": "Rate this conversation",
-          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+          "LABEL": "Bu sohbeti değerlendir",
+          "CONTENT": "Sohbetin müşterinin ihtiyaçlarını ne kadar karşıladığını gözden geçirin. Ton, açıklık ve etkililik açısından 5 üzerinden bir puan verin."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "Yüksek öncelikli sohbetler",
+          "CONTENT": "Tüm yüksek öncelikli açık sohbetlerin bir özetini verin. Sohbet kimliği, müşteri adı (varsa), son mesaj içeriği ve atanan temsilciyi ekleyin. Gerekirse duruma göre gruplayın."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "Kişileri listele",
+          "CONTENT": "İlk 10 kişiyi göster. Ad, e-posta veya telefon numarası (varsa), son görülme zamanı ve etiketler (varsa) dahil olsun."
         }
       }
     },
@@ -356,9 +384,9 @@
       "USER": "Sen",
       "ASSISTANT": "Assistant",
       "MESSAGE_PLACEHOLDER": "Mesajınız...",
-      "HEADER": "Playground",
-      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
-      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
+      "HEADER": "Oyun Alanı",
+      "DESCRIPTION": "Bu oyun alanını asistanınıza mesaj göndermek ve yanıtlarının doğru, hızlı ve beklediğiniz tonda olup olmadığını kontrol etmek için kullanın.",
+      "CREDIT_NOTE": "Buradan gönderilen mesajlar Captain kredilerinize sayılacaktır."
     },
     "PAYWALL": {
       "TITLE": "Upgrade to use Captain AI",
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "Hesabınızda kullanılabilir asistan yok.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -400,42 +428,46 @@
       "FORM": {
         "UPDATE": "Güncelleme",
         "SECTIONS": {
-          "BASIC_INFO": "Basic Information",
-          "SYSTEM_MESSAGES": "System Messages",
-          "INSTRUCTIONS": "Instructions",
+          "BASIC_INFO": "Temel Bilgiler",
+          "SYSTEM_MESSAGES": "Sistem Mesajları",
+          "INSTRUCTIONS": "Talimatlar",
           "FEATURES": "Özellikleri",
-          "TOOLS": "Tools "
+          "TOOLS": "Araçlar "
         },
         "NAME": {
           "LABEL": "İsim",
-          "PLACEHOLDER": "Enter assistant name",
-          "ERROR": "The name is required"
+          "PLACEHOLDER": "Asistan adını girin",
+          "ERROR": "Ad gereklidir"
+        },
+        "TEMPERATURE": {
+          "LABEL": "Yanıt Sıcaklığı",
+          "DESCRIPTION": "Asistanın yanıtlarının ne kadar yaratıcı veya kısıtlayıcı olması gerektiğini ayarlayın. Düşük değerler daha odaklı ve deterministik yanıtlar üretir, yüksek değerler ise daha yaratıcı ve çeşitli yanıtlar sağlar."
         },
         "DESCRIPTION": {
           "LABEL": "Açıklama",
-          "PLACEHOLDER": "Enter assistant description",
-          "ERROR": "The description is required"
+          "PLACEHOLDER": "Asistan açıklamasını girin",
+          "ERROR": "Açıklama gereklidir"
         },
         "PRODUCT_NAME": {
           "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name",
+          "PLACEHOLDER": "Ürün adını girin",
           "ERROR": "The product name is required"
         },
         "WELCOME_MESSAGE": {
-          "LABEL": "Welcome Message",
-          "PLACEHOLDER": "Enter welcome message"
+          "LABEL": "Karşılama Mesajı",
+          "PLACEHOLDER": "Karşılama mesajı girin"
         },
         "HANDOFF_MESSAGE": {
-          "LABEL": "Handoff Message",
-          "PLACEHOLDER": "Enter handoff message"
+          "LABEL": "Aktarım Mesajı",
+          "PLACEHOLDER": "Aktarım mesajı girin"
         },
         "RESOLUTION_MESSAGE": {
-          "LABEL": "Resolution Message",
-          "PLACEHOLDER": "Enter resolution message"
+          "LABEL": "Çözüm Mesajı",
+          "PLACEHOLDER": "Çözüm mesajı girin"
         },
         "INSTRUCTIONS": {
-          "LABEL": "Instructions",
-          "PLACEHOLDER": "Enter instructions for the assistant"
+          "LABEL": "Talimatlar",
+          "PLACEHOLDER": "Asistan için talimatları girin"
         },
         "FEATURES": {
           "TITLE": "Özellikleri",
@@ -447,7 +479,7 @@
         "TITLE": "Update the assistant",
         "SUCCESS_MESSAGE": "The assistant has been successfully updated",
         "ERROR_MESSAGE": "There was an error updating the assistant, please try again.",
-        "NOT_FOUND": "Could not find the assistant. Please try again."
+        "NOT_FOUND": "Asistan bulunamadı. Lütfen tekrar deneyin."
       },
       "OPTIONS": {
         "EDIT_ASSISTANT": "Edit Assistant",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Sil",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/tr/macros.json b/app/javascript/dashboard/i18n/locale/tr/macros.json
index 4d6e7a079..8535a86ab 100644
--- a/app/javascript/dashboard/i18n/locale/tr/macros.json
+++ b/app/javascript/dashboard/i18n/locale/tr/macros.json
@@ -85,20 +85,20 @@
       "ATLEAST_ONE_ACTION_REQUIRED": "En az bir eylem gereklidir"
     },
     "ACTIONS": {
-      "ASSIGN_TEAM": "Assign a Team",
-      "ASSIGN_AGENT": "Assign an Agent",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "ASSIGN_TEAM": "Bir Ekibe Ata",
+      "ASSIGN_AGENT": "Bir Temsilci Ata",
+      "ADD_LABEL": "Etiket Ekle",
+      "REMOVE_LABEL": "Etiketi Kaldır",
+      "REMOVE_ASSIGNED_TEAM": "Atanan Ekibi Kaldır",
+      "SEND_EMAIL_TRANSCRIPT": "E-posta Dökümü Gönder",
       "MUTE_CONVERSATION": "Konuşmayı Sessize Al",
       "SNOOZE_CONVERSATION": "Konuşmayı Ertele",
       "RESOLVE_CONVERSATION": "Görüşmeyi çöz",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
+      "SEND_ATTACHMENT": "Ek Gönder",
+      "SEND_MESSAGE": "Mesaj Gönder",
       "CHANGE_PRIORITY": "Önceliği Değiştir",
-      "ADD_PRIVATE_NOTE": "Add a Private Note",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
+      "ADD_PRIVATE_NOTE": "Özel Bir Not Ekle",
+      "SEND_WEBHOOK_EVENT": "Webhook Olayı Gönder"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/tr/report.json b/app/javascript/dashboard/i18n/locale/tr/report.json
index 43f21de81..d6a95682d 100644
--- a/app/javascript/dashboard/i18n/locale/tr/report.json
+++ b/app/javascript/dashboard/i18n/locale/tr/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Etiketler Genel Bakış",
+    "DESCRIPTION": "Konuşmalar, yanıt süreleri, çözüm süreleri ve çözülmüş vakalar gibi temel ölçümlerle etiket performansını takip edin. Ayrıntılı içgörüler için bir etiket adına tıklayın.",
     "LOADING_CHART": "Grafik verileri yükleniyor...",
     "NO_ENOUGH_DATA": "Rapor oluşturmak için yeterli veri yok, Lütfen daha sonra tekrar deneyin.",
     "DOWNLOAD_LABEL_REPORTS": "Etiket raporlarını indir",
@@ -559,6 +560,7 @@
     "INBOX": "Gelen Kutusu",
     "AGENT": "Kullanıcı",
     "TEAM": "Ekip",
+    "LABEL": "Etiket",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/tr/search.json b/app/javascript/dashboard/i18n/locale/tr/search.json
index 56c53f3d6..ef7724c88 100644
--- a/app/javascript/dashboard/i18n/locale/tr/search.json
+++ b/app/javascript/dashboard/i18n/locale/tr/search.json
@@ -4,12 +4,14 @@
       "ALL": "Hepsi",
       "CONTACTS": "Kişiler",
       "CONVERSATIONS": "Konuşmalar",
-      "MESSAGES": "Mesajlar"
+      "MESSAGES": "Mesajlar",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Kişiler",
       "CONVERSATIONS": "Konuşmalar",
-      "MESSAGES": "Mesajlar"
+      "MESSAGES": "Mesajlar",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/tr/settings.json b/app/javascript/dashboard/i18n/locale/tr/settings.json
index bfd8bc041..57c563da6 100644
--- a/app/javascript/dashboard/i18n/locale/tr/settings.json
+++ b/app/javascript/dashboard/i18n/locale/tr/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Erişim Jetonu",
         "NOTE": "Bu simge, API tabanlı bir entegrasyon oluşturuyorsanız kullanılabilir",
-        "COPY": "Kopyala"
+        "COPY": "Kopyala",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Emin misiniz?",
+        "CONFIRM_HINT": "Onaylamak için tekrar tıklayın",
+        "RESET_SUCCESS": "Erişim anahtarı başarıyla yeniden oluşturuldu",
+        "RESET_ERROR": "Erişim anahtarı yeniden oluşturulamadı. Lütfen tekrar deneyin"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Sesli Uyarılar",
@@ -185,7 +190,8 @@
           "OFFLINE": "Çevrimdışı"
         },
         "SET_AVAILABILITY_SUCCESS": "Uygunluk başarıyla ayarlandı",
-        "SET_AVAILABILITY_ERROR": "Uygunluk ayarlanamadı, lütfen tekrar deneyin"
+        "SET_AVAILABILITY_ERROR": "Uygunluk ayarlanamadı, lütfen tekrar deneyin",
+        "IMPERSONATING_ERROR": "Bir kullanıcıyı taklit ederken kullanılabilirlik değiştirilemez"
       },
       "EMAIL": {
         "LABEL": "E-posta Adresiniz",
@@ -280,6 +286,7 @@
     "REPORTS": "Raporlar",
     "SETTINGS": "Ayarlar",
     "CONTACTS": "Kişiler",
+    "ACTIVE": "Aktif",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/uk/agentBots.json b/app/javascript/dashboard/i18n/locale/uk/agentBots.json
index 2b21dc139..5bdd49dd8 100644
--- a/app/javascript/dashboard/i18n/locale/uk/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/uk/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Не вдалося оновити бота. Будь ласка, спробуйте ще раз."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Ключ доступу",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/uk/auditLogs.json b/app/javascript/dashboard/i18n/locale/uk/auditLogs.json
index fb5f40c72..6f05f716c 100644
--- a/app/javascript/dashboard/i18n/locale/uk/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/uk/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/uk/automation.json b/app/javascript/dashboard/i18n/locale/uk/automation.json
index 63a2e78ee..4d6ca8dc0 100644
--- a/app/javascript/dashboard/i18n/locale/uk/automation.json
+++ b/app/javascript/dashboard/i18n/locale/uk/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Змінити пріоритет",
-      "ADD_SLA": "Додати SLA"
+      "ADD_SLA": "Додати SLA",
+      "OPEN_CONVERSATION": "Відкрити розмову"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/uk/components.json b/app/javascript/dashboard/i18n/locale/uk/components.json
index 22395ecc6..6809a24fe 100644
--- a/app/javascript/dashboard/i18n/locale/uk/components.json
+++ b/app/javascript/dashboard/i18n/locale/uk/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/uk/contact.json b/app/javascript/dashboard/i18n/locale/uk/contact.json
index de1ae547e..ba4239dcf 100644
--- a/app/javascript/dashboard/i18n/locale/uk/contact.json
+++ b/app/javascript/dashboard/i18n/locale/uk/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Контакти",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Текст повідомлення",
       "SEND_MESSAGE": "Надіслати",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Видалити контакт",
       "DELETE_DIALOG": {
         "TITLE": "Підтвердження видалення",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Так, видалити",
         "API": {
           "SUCCESS_MESSAGE": "Кампанію успішно видалено",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Немає контактів, які відповідають вашому пошуку 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/uk/conversation.json b/app/javascript/dashboard/i18n/locale/uk/conversation.json
index b1b0434f0..62065b5d1 100644
--- a/app/javascript/dashboard/i18n/locale/uk/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/uk/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Вирішити",
       "REOPEN_ACTION": "Відкрити знову",
       "OPEN_ACTION": "Відкриті",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Ще",
       "CLOSE": "Закрити",
       "DETAILS": "подробиці",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Наступного тижня"
       }
     },
+    "MENTION": {
+      "AGENTS": "Агенти",
+      "TEAMS": "Команди"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Відкласти до",
       "APPLY": "Відкласти",
@@ -117,6 +122,11 @@
         "FAILED": "Не вдалося змінити пріоритет. Будь ласка, спробуйте ще раз."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Видалити"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Позначити як \"В очікуванні\"",
       "RESOLVED": "Позначити як вирішене",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Призначити мітку",
       "AGENTS_LOADING": "Завантаження агентів...",
       "ASSIGN_TEAM": "Призначити команду",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Ідентифікатор розмови {conversationId} призначено для \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Мітка успішно призначена",
     "ASSIGN_LABEL_FAILED": "Призначення мітки не вдалося",
     "CHANGE_TEAM": "Команда змінена",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Файл перевищує максимальний розмір вкладень {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} МБ",
     "MESSAGE_ERROR": "Не вдалося надіслати повідомлення, будь ласка, повторіть спробу пізніше",
     "SENT_BY": "Надіслав:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Атрибути контакту",
       "PREVIOUS_CONVERSATION": "Попередні бесіди",
       "MACROS": "Макрос",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/uk/general.json b/app/javascript/dashboard/i18n/locale/uk/general.json
index 4b8be2403..5215dd837 100644
--- a/app/javascript/dashboard/i18n/locale/uk/general.json
+++ b/app/javascript/dashboard/i18n/locale/uk/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Пошук",
       "EMPTY_STATE": "Результатів не знайдено"
-    }
+    },
+    "CLOSE": "Закрити"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/uk/generalSettings.json b/app/javascript/dashboard/i18n/locale/uk/generalSettings.json
index 1e166b3d0..bc34739af 100644
--- a/app/javascript/dashboard/i18n/locale/uk/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/uk/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Налаштування облікового запису",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Налаштування",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Назва облікового запису",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json
index 5cb66640f..7c463b43a 100644
--- a/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/uk/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "Ми не змогли зберегти канал WhatsApp"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Номер телефону",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "SID облікового запису",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Токен автентифікації",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "Секретний ключ API",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API канал",
         "DESC": "Інтегруйте з API каналом і почніть підтримувати клієнтів.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API канал",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/uk/integrations.json b/app/javascript/dashboard/i18n/locale/uk/integrations.json
index a13516cd8..2631d17fb 100644
--- a/app/javascript/dashboard/i18n/locale/uk/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/uk/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Так, видалити",
         "CANCEL": "Скасувати"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Так, видалити",
+        "CANCEL": "Скасувати"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Надіслати...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Ви",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "Ви можете змінити або скасувати план у будь-який час"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Будь ласка, зверніться до адміністратора для оновлення."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Опис",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Видалити",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/uk/report.json b/app/javascript/dashboard/i18n/locale/uk/report.json
index bf5978d63..f15f5065b 100644
--- a/app/javascript/dashboard/i18n/locale/uk/report.json
+++ b/app/javascript/dashboard/i18n/locale/uk/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Огляд міток",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Завантаження даних діаграми...",
     "NO_ENOUGH_DATA": "Ми не отримали достатньо даних для генерації звіту. Будь ласка, спробуйте ще раз пізніше.",
     "DOWNLOAD_LABEL_REPORTS": "Завантажити звіти по міткам",
@@ -559,6 +560,7 @@
     "INBOX": "Вхідні",
     "AGENT": "Агент",
     "TEAM": "Команда",
+    "LABEL": "Мітка",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/uk/search.json b/app/javascript/dashboard/i18n/locale/uk/search.json
index 21a437522..86c6ae9c1 100644
--- a/app/javascript/dashboard/i18n/locale/uk/search.json
+++ b/app/javascript/dashboard/i18n/locale/uk/search.json
@@ -4,12 +4,14 @@
       "ALL": "Всі",
       "CONTACTS": "Контакти",
       "CONVERSATIONS": "Бесіди",
-      "MESSAGES": "Текст повідомлень"
+      "MESSAGES": "Текст повідомлень",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Контакти",
       "CONVERSATIONS": "Бесіди",
-      "MESSAGES": "Текст повідомлень"
+      "MESSAGES": "Текст повідомлень",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/uk/settings.json b/app/javascript/dashboard/i18n/locale/uk/settings.json
index b89d26590..c8f3dee00 100644
--- a/app/javascript/dashboard/i18n/locale/uk/settings.json
+++ b/app/javascript/dashboard/i18n/locale/uk/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Ключ доступу",
         "NOTE": "Цей ключ можна використовувати, якщо ви створюєте API-інтеграцію",
-        "COPY": "Копіювати"
+        "COPY": "Копіювати",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Не в мережі"
         },
         "SET_AVAILABILITY_SUCCESS": "Доступу успішно встановлено",
-        "SET_AVAILABILITY_ERROR": "Не вдалося налаштувати доступність, будь ласка, спробуйте ще раз"
+        "SET_AVAILABILITY_ERROR": "Не вдалося налаштувати доступність, будь ласка, спробуйте ще раз",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Ваша адреса електронної пошти",
@@ -280,6 +286,7 @@
     "REPORTS": "Звіти",
     "SETTINGS": "Налаштування",
     "CONTACTS": "Контакти",
+    "ACTIVE": "Активний",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ur/agentBots.json b/app/javascript/dashboard/i18n/locale/ur/agentBots.json
index 3d8b3d107..e1cc3800d 100644
--- a/app/javascript/dashboard/i18n/locale/ur/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ur/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ur/auditLogs.json b/app/javascript/dashboard/i18n/locale/ur/auditLogs.json
index 2896de8d5..8166e3717 100644
--- a/app/javascript/dashboard/i18n/locale/ur/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ur/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur/automation.json b/app/javascript/dashboard/i18n/locale/ur/automation.json
index b2b5ce768..4b9e281ad 100644
--- a/app/javascript/dashboard/i18n/locale/ur/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ur/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/ur/components.json b/app/javascript/dashboard/i18n/locale/ur/components.json
index 02df3a635..9491f168e 100644
--- a/app/javascript/dashboard/i18n/locale/ur/components.json
+++ b/app/javascript/dashboard/i18n/locale/ur/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur/contact.json b/app/javascript/dashboard/i18n/locale/ur/contact.json
index afe8c5153..249c1b013 100644
--- a/app/javascript/dashboard/i18n/locale/ur/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ur/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "کانٹیکٹس",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "پیغام",
       "SEND_MESSAGE": "پیغام بھیجیں",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "کانٹیکٹ حذف کریں۔",
       "DELETE_DIALOG": {
         "TITLE": "حذف کرنے کی تصدیق کریں۔",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "ہاں، حذف کریں۔ ",
         "API": {
           "SUCCESS_MESSAGE": "کانٹیکٹ کامیابی سے حذف ہو گیا۔",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "کوئی کانٹیکٹ آپ کی تلاش سے میل نہیں کھاتا 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ur/conversation.json b/app/javascript/dashboard/i18n/locale/ur/conversation.json
index 6520995b1..2c09626ad 100644
--- a/app/javascript/dashboard/i18n/locale/ur/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ur/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "حل کریں۔",
       "REOPEN_ACTION": "دوبارہ کھولیں۔",
       "OPEN_ACTION": "کھولیں۔",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "مزید",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "MENTION": {
+      "AGENTS": "ایجنٹ",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "حذف کریں۔"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "پچھلی بات چیت",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ur/general.json b/app/javascript/dashboard/i18n/locale/ur/general.json
index 795daa26e..92475863a 100644
--- a/app/javascript/dashboard/i18n/locale/ur/general.json
+++ b/app/javascript/dashboard/i18n/locale/ur/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "تلاش کریں۔",
       "EMPTY_STATE": "کوئی نتیجہ نہیں"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur/generalSettings.json b/app/javascript/dashboard/i18n/locale/ur/generalSettings.json
index e0bee9f65..95190e330 100644
--- a/app/javascript/dashboard/i18n/locale/ur/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ur/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Account settings",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ur/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ur/inboxMgmt.json
index 750eb5be6..d89f57c89 100644
--- a/app/javascript/dashboard/i18n/locale/ur/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ur/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Phone Number",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Account SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur/integrations.json b/app/javascript/dashboard/i18n/locale/ur/integrations.json
index 6e3f11061..cbd8d202b 100644
--- a/app/javascript/dashboard/i18n/locale/ur/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ur/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "منسوخ کریں۔"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "منسوخ کریں۔"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "پیغام بھیجیں...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "حذف کریں۔",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/ur/report.json b/app/javascript/dashboard/i18n/locale/ur/report.json
index 0e456b5cd..37d8dc796 100644
--- a/app/javascript/dashboard/i18n/locale/ur/report.json
+++ b/app/javascript/dashboard/i18n/locale/ur/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "ان باکس",
     "AGENT": "ایجنٹ",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ur/search.json b/app/javascript/dashboard/i18n/locale/ur/search.json
index 1641a1ee3..bf0da44ef 100644
--- a/app/javascript/dashboard/i18n/locale/ur/search.json
+++ b/app/javascript/dashboard/i18n/locale/ur/search.json
@@ -4,12 +4,14 @@
       "ALL": "تمام",
       "CONTACTS": "کانٹیکٹس",
       "CONVERSATIONS": "مکالمات",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "کانٹیکٹس",
       "CONVERSATIONS": "مکالمات",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ur/settings.json b/app/javascript/dashboard/i18n/locale/ur/settings.json
index 93c90b9bf..cceb0facb 100644
--- a/app/javascript/dashboard/i18n/locale/ur/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ur/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "کانٹیکٹس",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/agentBots.json b/app/javascript/dashboard/i18n/locale/ur_IN/agentBots.json
index 128cd1564..d3a0bb991 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/auditLogs.json b/app/javascript/dashboard/i18n/locale/ur_IN/auditLogs.json
index 35c054fa2..df236f5b5 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/automation.json b/app/javascript/dashboard/i18n/locale/ur_IN/automation.json
index 86ec0b58b..c5dd4a514 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/automation.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/components.json b/app/javascript/dashboard/i18n/locale/ur_IN/components.json
index e44c6e039..0a2542a84 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/components.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/contact.json b/app/javascript/dashboard/i18n/locale/ur_IN/contact.json
index 476a69196..38489d630 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/conversation.json b/app/javascript/dashboard/i18n/locale/ur_IN/conversation.json
index da2f64b01..5b3b7f3f8 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Next week"
       }
     },
+    "MENTION": {
+      "AGENTS": "Agents",
+      "TEAMS": "Teams"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/general.json b/app/javascript/dashboard/i18n/locale/ur_IN/general.json
index 78e97db90..129fb239a 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/general.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/generalSettings.json b/app/javascript/dashboard/i18n/locale/ur_IN/generalSettings.json
index 7da76df18..9055574c5 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Account settings",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/ur_IN/inboxMgmt.json
index 037c8d764..c09c5a5eb 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Phone Number",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Account SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Auth Token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API Channel",
         "DESC": "Integrate with API channel and start supporting your customers.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/integrations.json b/app/javascript/dashboard/i18n/locale/ur_IN/integrations.json
index e57ecb7cd..7ae07cfa2 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Cancel"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Delete",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/report.json b/app/javascript/dashboard/i18n/locale/ur_IN/report.json
index e176d9147..18f1ed14b 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/report.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/search.json b/app/javascript/dashboard/i18n/locale/ur_IN/search.json
index 3cb566813..e8510ab97 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/search.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/search.json
@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/settings.json b/app/javascript/dashboard/i18n/locale/ur_IN/settings.json
index 4be80dba1..6a9cbf229 100644
--- a/app/javascript/dashboard/i18n/locale/ur_IN/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ur_IN/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/vi/agentBots.json b/app/javascript/dashboard/i18n/locale/vi/agentBots.json
index f9444a420..a001515bf 100644
--- a/app/javascript/dashboard/i18n/locale/vi/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/vi/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token truy cập",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/vi/auditLogs.json b/app/javascript/dashboard/i18n/locale/vi/auditLogs.json
index 4f5eb0c9a..5f120867e 100644
--- a/app/javascript/dashboard/i18n/locale/vi/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/vi/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/vi/automation.json b/app/javascript/dashboard/i18n/locale/vi/automation.json
index 169473ab3..9de0b8eaf 100644
--- a/app/javascript/dashboard/i18n/locale/vi/automation.json
+++ b/app/javascript/dashboard/i18n/locale/vi/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Mở cuộc trò chuyện"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/vi/components.json b/app/javascript/dashboard/i18n/locale/vi/components.json
index d7fdcc472..74e433202 100644
--- a/app/javascript/dashboard/i18n/locale/vi/components.json
+++ b/app/javascript/dashboard/i18n/locale/vi/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/vi/contact.json b/app/javascript/dashboard/i18n/locale/vi/contact.json
index f83818461..384923580 100644
--- a/app/javascript/dashboard/i18n/locale/vi/contact.json
+++ b/app/javascript/dashboard/i18n/locale/vi/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Liên hệ",
       "SEARCH_TITLE": "Tìm kiếm liên hệ",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Tìm kiếm...",
       "MESSAGE_BUTTON": "Tin nhắn",
       "SEND_MESSAGE": "Gửi tin nhắn",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Xoá liên hệ",
       "DELETE_DIALOG": {
         "TITLE": "Xác nhận xoá",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Có, Xoá",
         "API": {
           "SUCCESS_MESSAGE": "Liên hệ đã được xóa thành công",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Không có liên hệ nào khớp với tìm kiếm của bạn 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/vi/conversation.json b/app/javascript/dashboard/i18n/locale/vi/conversation.json
index c8363b3a1..94d80c8b8 100644
--- a/app/javascript/dashboard/i18n/locale/vi/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/vi/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Giải quyết",
       "REOPEN_ACTION": "Mở lại",
       "OPEN_ACTION": "Mở",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Nhiều",
       "CLOSE": "Đóng",
       "DETAILS": "chi tiết",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "Tuần sau"
       }
     },
+    "MENTION": {
+      "AGENTS": "Nhà cung cấp",
+      "TEAMS": "Nhóm"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Tạm dừng đến khi",
       "APPLY": "Báo lại",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Xoá"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Đánh dấu chưa giải quyết",
       "RESOLVED": "Đánh dấu là đã giải quyết",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Gán nhãn",
       "AGENTS_LOADING": "Đang tải điện thoại viên...",
       "ASSIGN_TEAM": "Gán nhóm",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Id hội thoại {conversationId} được gán cho \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Đã gán nhãn thành công",
     "ASSIGN_LABEL_FAILED": "Gán nhãn không thành công",
     "CHANGE_TEAM": "Nhóm hội thoại đã được thay đổi",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "Tệp vượt quá {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB mức hạn chế",
     "MESSAGE_ERROR": "Không thể gửi tin nhắn này, vui lòng thử lại sau",
     "SENT_BY": "Gửi bởi:",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "Thuộc tính của liên hệ",
       "PREVIOUS_CONVERSATION": "Cuộc trò chuyện trước đó",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/vi/general.json b/app/javascript/dashboard/i18n/locale/vi/general.json
index fa77eaf0f..52b5d2d2c 100644
--- a/app/javascript/dashboard/i18n/locale/vi/general.json
+++ b/app/javascript/dashboard/i18n/locale/vi/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Tìm kiếm",
       "EMPTY_STATE": "Không tìm thấy kết quả"
-    }
+    },
+    "CLOSE": "Đóng"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/vi/generalSettings.json b/app/javascript/dashboard/i18n/locale/vi/generalSettings.json
index 14332c848..a5e003478 100644
--- a/app/javascript/dashboard/i18n/locale/vi/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/vi/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "Cài đặt tài khoản",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Tên tài khoản",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json
index 706be5e28..e82b4a03d 100644
--- a/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/vi/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "Chúng tôi không thể lưu kênh WhatsApp"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "Số điện thoại",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "Tài khoản SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "Token xác thực",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "Kênh API",
         "DESC": "Tích hợp với kênh API và bắt đầu hỗ trợ khách hàng của bạn.",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "Kênh API",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/vi/integrations.json b/app/javascript/dashboard/i18n/locale/vi/integrations.json
index 6d50f75dc..5fa5d2b3d 100644
--- a/app/javascript/dashboard/i18n/locale/vi/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/vi/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Có, xoá",
         "CANCEL": "Huỷ"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Có, xoá",
+        "CANCEL": "Huỷ"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Gửi tin nhắn...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Mô tả",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "Xoá",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/vi/report.json b/app/javascript/dashboard/i18n/locale/vi/report.json
index 3722dacd0..d6f282a3a 100644
--- a/app/javascript/dashboard/i18n/locale/vi/report.json
+++ b/app/javascript/dashboard/i18n/locale/vi/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Tổng quan nhãn",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Đang tải các biểu đồ dữ liệu...",
     "NO_ENOUGH_DATA": "Chúng tôi không nhận được đủ điểm dữ liệu để tạo báo cáo, Vui lòng thử lại sau.",
     "DOWNLOAD_LABEL_REPORTS": "Tải xuống báo cáo nhãn",
@@ -559,6 +560,7 @@
     "INBOX": "Hộp thư đến",
     "AGENT": "Nhà cung cấp",
     "TEAM": "Nhóm",
+    "LABEL": "Nhãn",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/vi/search.json b/app/javascript/dashboard/i18n/locale/vi/search.json
index 1504f5025..c9155c953 100644
--- a/app/javascript/dashboard/i18n/locale/vi/search.json
+++ b/app/javascript/dashboard/i18n/locale/vi/search.json
@@ -4,12 +4,14 @@
       "ALL": "Tất cả",
       "CONTACTS": "Danh bạ",
       "CONVERSATIONS": "Các cuộc hội thoại",
-      "MESSAGES": "Tin nhắn"
+      "MESSAGES": "Tin nhắn",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Danh bạ",
       "CONVERSATIONS": "Các cuộc hội thoại",
-      "MESSAGES": "Tin nhắn"
+      "MESSAGES": "Tin nhắn",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/vi/settings.json b/app/javascript/dashboard/i18n/locale/vi/settings.json
index 7f39c61c0..8933ff6f7 100644
--- a/app/javascript/dashboard/i18n/locale/vi/settings.json
+++ b/app/javascript/dashboard/i18n/locale/vi/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token truy cập",
         "NOTE": "Có thể sử dụng Token này nếu bạn đang xây dựng tích hợp dựa trên API",
-        "COPY": "Sao Chép"
+        "COPY": "Sao Chép",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Không Trực Tuyến"
         },
         "SET_AVAILABILITY_SUCCESS": "Tính khả dụng đã được thiết lập thành công",
-        "SET_AVAILABILITY_ERROR": "Không thể đặt, vui lòng thử lại"
+        "SET_AVAILABILITY_ERROR": "Không thể đặt, vui lòng thử lại",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Địa chỉ email của bạn",
@@ -280,6 +286,7 @@
     "REPORTS": "Báo cáo",
     "SETTINGS": "Cài Đặt",
     "CONTACTS": "Liên hệ",
+    "ACTIVE": "Có hiệu lực",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/agentBots.json b/app/javascript/dashboard/i18n/locale/zh_CN/agentBots.json
index b91e58d66..3254d3098 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/agentBots.json
@@ -2,13 +2,13 @@
   "AGENT_BOTS": {
     "HEADER": "机器人",
     "LOADING_EDITOR": "正在加载编辑器...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
+    "DESCRIPTION": "客服机器人就像您团队中最出色的成员。它们可以处理琐事，让您专注于重要的事情。试试看吧。您可以在此页面管理您的机器人，或使用“配置新机器人”按钮创建新的机器人。",
     "LEARN_MORE": "了解客服机器人",
-    "GLOBAL_BOT": "System bot",
+    "GLOBAL_BOT": "系统级机器人",
     "GLOBAL_BOT_BADGE": "系统",
     "AVATAR": {
-      "SUCCESS_DELETE": "Bot avatar deleted successfully",
-      "ERROR_DELETE": "Error deleting bot avatar, please try again"
+      "SUCCESS_DELETE": "机器人头像删除成功",
+      "ERROR_DELETE": "删除机器人头像时出错，请重试"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "选择一个客服机器人",
@@ -22,7 +22,7 @@
       "SELECT_PLACEHOLDER": "选择机器人"
     },
     "ADD": {
-      "TITLE": "Add Bot",
+      "TITLE": "添加机器人",
       "CANCEL_BUTTON_TEXT": "取消",
       "API": {
         "SUCCESS_MESSAGE": "机器人添加成功.",
@@ -30,10 +30,10 @@
       }
     },
     "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
+      "404": "未找到机器人。您可以通过点击「添加机器人」按钮来创建一个机器人。",
       "LOADING": "正在获取机器人...",
       "TABLE_HEADER": {
-        "DETAILS": "Bot Details",
+        "DETAILS": "机器人详情",
         "URL": "Webhook 网址"
       }
     },
@@ -42,7 +42,7 @@
       "TITLE": "删除机器人",
       "CONFIRM": {
         "TITLE": "确认删除",
-        "MESSAGE": "Are you sure you want to delete {name}?",
+        "MESSAGE": "您确定要删除 {name}？",
         "YES": "是，删除",
         "NO": "不，保留"
       },
@@ -59,14 +59,21 @@
         "ERROR_MESSAGE": "无法更新机器人。请再试一次。"
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "访问令牌",
+      "DESCRIPTION": "复制访问令牌并安全保存",
+      "COPY_SUCCESSFUL": "访问令牌已复制到剪贴板",
+      "RESET_SUCCESS": "成功重新生成访问令牌",
+      "RESET_ERROR": "无法重新生成访问令牌。请重试"
+    },
     "FORM": {
       "AVATAR": {
-        "LABEL": "Bot avatar"
+        "LABEL": "机器人头像"
       },
       "NAME": {
         "LABEL": "机器人名称",
-        "PLACEHOLDER": "Enter bot name",
-        "REQUIRED": "Bot name is required"
+        "PLACEHOLDER": "输入机器人名称",
+        "REQUIRED": "机器人名称是必需的"
       },
       "DESCRIPTION": {
         "LABEL": "描述信息",
@@ -75,19 +82,19 @@
       "WEBHOOK_URL": {
         "LABEL": "Webhook 网址",
         "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "Webhook URL is required"
+        "REQUIRED": "Webhook URL 是必需的"
       },
       "ERRORS": {
-        "NAME": "Bot name is required",
-        "URL": "Webhook URL is required",
-        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
+        "NAME": "机器人名称是必需的",
+        "URL": "Webhook URL 是必需的",
+        "VALID_URL": "请输入一个以 http:// 或 https:// 开头的有效URL"
       },
       "CANCEL": "取消",
-      "CREATE": "Create Bot",
-      "UPDATE": "Update Bot"
+      "CREATE": "创建机器人",
+      "UPDATE": "更新机器人"
     },
     "WEBHOOK": {
-      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
+      "DESCRIPTION": "配置Webhook 机器人与您的自定义服务集成。机器人将接收和处理会话中的事件，并且能够响应这些事件。"
     },
     "TYPES": {
       "WEBHOOK": "Webhook 机器人"
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/auditLogs.json b/app/javascript/dashboard/i18n/locale/zh_CN/auditLogs.json
index c7df57e4b..b7fca9a39 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} 更新了账户配置 (##{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} 删除了对话 #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/automation.json b/app/javascript/dashboard/i18n/locale/zh_CN/automation.json
index cf7ff42e0..51741d23a 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/automation.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/automation.json
@@ -130,37 +130,38 @@
     "EVENTS": {
       "CONVERSATION_CREATED": "对话创建",
       "CONVERSATION_UPDATED": "对话已更新",
-      "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_OPENED": "Conversation Opened"
+      "MESSAGE_CREATED": "消息已创建",
+      "CONVERSATION_OPENED": "对话已打开"
     },
     "ACTIONS": {
-      "ASSIGN_AGENT": "Assign to Agent",
-      "ASSIGN_TEAM": "Assign a Team",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "ASSIGN_AGENT": "分配客服",
+      "ASSIGN_TEAM": "分配团队",
+      "ADD_LABEL": "添加标签",
+      "REMOVE_LABEL": "移除标签",
+      "SEND_EMAIL_TO_TEAM": "发送电子邮件给团队",
+      "SEND_EMAIL_TRANSCRIPT": "通过邮件发送聊天记录",
       "MUTE_CONVERSATION": "开始会话",
       "SNOOZE_CONVERSATION": "暂停对话",
       "RESOLVE_CONVERSATION": "解决对话",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
+      "SEND_WEBHOOK_EVENT": "发送 Webhook 事件",
+      "SEND_ATTACHMENT": "发送附件",
+      "SEND_MESSAGE": "发送消息",
       "CHANGE_PRIORITY": "更改优先级",
-      "ADD_SLA": "添加SLA"
+      "ADD_SLA": "添加SLA",
+      "OPEN_CONVERSATION": "打开对话"
     },
     "ATTRIBUTES": {
-      "MESSAGE_TYPE": "Message Type",
-      "MESSAGE_CONTAINS": "Message Contains",
+      "MESSAGE_TYPE": "消息类型",
+      "MESSAGE_CONTAINS": "消息包含",
       "EMAIL": "Email",
       "INBOX": "收件箱",
-      "CONVERSATION_LANGUAGE": "Conversation Language",
+      "CONVERSATION_LANGUAGE": "对话语言",
       "PHONE_NUMBER": "电话号码",
       "STATUS": "状态",
       "BROWSER_LANGUAGE": "浏览器语言",
-      "MAIL_SUBJECT": "Email Subject",
+      "MAIL_SUBJECT": "电子邮件主题",
       "COUNTRY_NAME": "国家",
-      "REFERER_LINK": "Referrer Link",
+      "REFERER_LINK": "引荐链接",
       "ASSIGNEE_NAME": "负责人",
       "TEAM_NAME": "团队",
       "PRIORITY": "优先级"
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/components.json b/app/javascript/dashboard/i18n/locale/zh_CN/components.json
index 8be474f93..dbd4630d6 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/components.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/components.json
@@ -45,9 +45,12 @@
     "WATCH_VIDEO": "观看视频"
   },
   "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
+    "MINUTES": "分钟",
+    "HOURS": "小时",
+    "DAYS": "天",
+    "PLACEHOLDER": "输入耗时"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/contact.json b/app/javascript/dashboard/i18n/locale/zh_CN/contact.json
index cfffb212c..b233f798b 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/contact.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "联系人",
       "SEARCH_TITLE": "搜索联系人",
+      "ACTIVE_TITLE": "活跃的联系人",
       "SEARCH_PLACEHOLDER": "搜索……",
       "MESSAGE_BUTTON": "消息",
       "SEND_MESSAGE": "发送消息",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "添加 Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "这一操作是永久且不可逆转的。",
+        "BUTTON": "立即删除"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "删除联系人",
       "DELETE_DIALOG": {
         "TITLE": "确认删除",
-        "DESCRIPTION": "您确定要删除此 {contactName} 联系人吗？",
+        "DESCRIPTION": "您确定要删除此联系人吗？",
         "CONFIRM": "是，删除",
         "API": {
           "SUCCESS_MESSAGE": "联系人删除成功",
@@ -545,8 +550,8 @@
         "YOU": "您",
         "SAVE": "保存备注",
         "EXPAND": "扩展",
-        "COLLAPSE": "Collapse",
-        "NO_NOTES": "No notes, you can add notes from the contact details page.",
+        "COLLAPSE": "收起",
+        "NO_NOTES": "没有备注，您可以从联系人详细信息页面添加备注。",
         "EMPTY_STATE": "此联系人没有关联的备注。您可以在上方输入框中添加备注。"
       }
     },
@@ -555,7 +560,8 @@
       "SUBTITLE": "点击下方按钮开始添加新联系人",
       "BUTTON_LABEL": "添加联系人",
       "SEARCH_EMPTY_STATE_TITLE": "没有搜索到联系人🔍",
-      "LIST_EMPTY_STATE_TITLE": "此视图中没有可用的联系人📋"
+      "LIST_EMPTY_STATE_TITLE": "此视图中没有可用的联系人📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "目前没有联系人在线 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/conversation.json b/app/javascript/dashboard/i18n/locale/zh_CN/conversation.json
index d91679633..0cbf0ad36 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/conversation.json
@@ -32,12 +32,12 @@
     "LOADING_CONVERSATIONS": "加载更多对话",
     "CANNOT_REPLY": "您不能回复，原因是：",
     "24_HOURS_WINDOW": "24 小时消息窗口限制",
-    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
+    "API_HOURS_WINDOW": "您只能在 {hours} 小时内回复此对话",
     "NOT_ASSIGNED_TO_YOU": "此对话未分配给您。您想要将此对话分配给自己吗？",
     "ASSIGN_TO_ME": "分配给我",
     "TWILIO_WHATSAPP_CAN_REPLY": "您只能使用模板信息回复此会话，原因是",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 小时消息窗口限制",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
+    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "此 Instagram 帐户已迁移到新的 Instagram 通道收件箱。 所有新消息都将在这里显示。您将无法从这个对话中发送消息。",
     "REPLYING_TO": "您正在回复到：",
     "REMOVE_SELECTION": "移除选择",
     "DOWNLOAD": "下载",
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "已解决",
       "REOPEN_ACTION": "重新打开",
       "OPEN_ACTION": "打开",
+      "MORE_ACTIONS": "更多操作",
       "OPEN": "详细信息",
       "CLOSE": "关闭",
       "DETAILS": "详情",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "下周"
       }
     },
+    "MENTION": {
+      "AGENTS": "客服",
+      "TEAMS": "团队"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "推迟到",
       "APPLY": "推迟",
@@ -117,6 +122,11 @@
         "FAILED": "无法更改优先级。请重试。"
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "删除对话 #{conversationId}",
+      "DESCRIPTION": "您确定要删除此对话吗？",
+      "CONFIRM": "删除"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "标记为待处理",
       "RESOLVED": "标记为已解决",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "分配标签",
       "AGENTS_LOADING": "正在加载客服代表...",
       "ASSIGN_TEAM": "分配一个团队",
+      "DELETE": "删除对话",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "对话 ID {conversationId} 已分配给 \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "已成功分配标签",
     "ASSIGN_LABEL_FAILED": "分配标签失败",
     "CHANGE_TEAM": "对话团队已更改",
+    "SUCCESS_DELETE_CONVERSATION": "对话成功删除",
+    "FAIL_DELETE_CONVERSATION": "无法删除对话！请重试",
     "FILE_SIZE_LIMIT": "文件超过了 {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB 的附件限制",
     "MESSAGE_ERROR": "无法发送此消息，请稍后再试",
     "SENT_BY": "发送人：",
@@ -295,10 +308,11 @@
       "CONVERSATION_ACTIONS": "对话操作",
       "CONVERSATION_LABELS": "对话标记",
       "CONVERSATION_INFO": "对话信息",
-      "CONTACT_NOTES": "Contact Notes",
+      "CONTACT_NOTES": "联系人备注",
       "CONTACT_ATTRIBUTES": "联系人属性",
       "PREVIOUS_CONVERSATION": "上一次对话",
       "MACROS": "宏",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/general.json b/app/javascript/dashboard/i18n/locale/zh_CN/general.json
index bd655a5ba..3ee3c74db 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/general.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "搜索",
       "EMPTY_STATE": "没有检索到相关信息"
-    }
+    },
+    "CLOSE": "关闭"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/generalSettings.json b/app/javascript/dashboard/i18n/locale/zh_CN/generalSettings.json
index a0545add4..effd00ee8 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/generalSettings.json
@@ -1,10 +1,10 @@
 {
   "GENERAL_SETTINGS": {
     "LIMIT_MESSAGES": {
-      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
-      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
-      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
+      "CONVERSATION": "您已经超过对话限制。黑客计划只允许500次对话。",
+      "INBOXES": "您已超过收件箱限制。Hacker 计划只支持网站在线聊天。其他收件箱如电子邮件、WhatsApp 等需要付费计划。",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
+      "NON_ADMIN": "请联系您的管理员升级计划并继续使用所有功能。"
     },
     "TITLE": "帐户设置",
     "SUBMIT": "更新设置",
@@ -15,23 +15,23 @@
       "SUCCESS": "已成功更新账户设置"
     },
     "ACCOUNT_DELETE_SECTION": {
-      "TITLE": "Delete your Account",
-      "NOTE": "Once you delete your account, all your data will be deleted.",
-      "BUTTON_TEXT": "Delete Your Account",
+      "TITLE": "删除您的帐户",
+      "NOTE": "一旦您删除您的账户，您的所有数据将被删除。",
+      "BUTTON_TEXT": "删除您的账户",
       "CONFIRM": {
-        "TITLE": "Delete Account",
-        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
+        "TITLE": "删除账户",
+        "MESSAGE": "删除您的账户是不可逆的。请在下面输入您的账户名称以确认您想要永久删除它。",
         "BUTTON_TEXT": "删除",
         "DISMISS": "取消",
         "PLACE_HOLDER": "请输入 {accountName} 以确认"
       },
-      "SUCCESS": "Account marked for deletion",
-      "FAILURE": "Could not delete account, try again!",
+      "SUCCESS": "账户已标记为删除",
+      "FAILURE": "无法删除账户，请重试！",
       "SCHEDULED_DELETION": {
-        "TITLE": "Account Scheduled for Deletion",
-        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
-        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
-        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
+        "TITLE": "已计划删除的账户",
+        "MESSAGE_MANUAL": "此账户已计划在 {deletionDate} 删除。该操作由管理员请求。你可以在该日期前取消删除。",
+        "MESSAGE_INACTIVITY": "此账户由于不活跃已计划在 {deletionDate} 删除。你可以在该日期前取消删除。",
+        "CLEAR_BUTTON": "取消已计划的删除"
       }
     },
     "FORM": {
@@ -45,8 +45,32 @@
         "NOTE": "如果您正在构建基于 API 的集成，那么此 ID 是必需的"
       },
       "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "TITLE": "自动解决对话",
+        "NOTE": "通过此项设置，系统可在对话静默一段时间后自动将其解决。",
+        "DURATION": {
+          "LABEL": "无活动持续时间",
+          "HELP": "在无活动后自动结束对话的时间段",
+          "PLACEHOLDER": "30",
+          "ERROR": "自动解决时长应在 10 分钟到 999 天之间",
+          "API": {
+            "SUCCESS": "自动解决设置已成功更新",
+            "ERROR": "更新自动解决设置失败"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "自定义自动解决消息",
+          "PLACEHOLDER": "由于闲置 15 天，对话被系统标记已解决",
+          "HELP": "会话自动解决之后发送给客户的消息"
+        },
+        "PREFERENCES": "偏好设置",
+        "LABEL": {
+          "LABEL": "自动解决后添加标签",
+          "PLACEHOLDER": "选择一个标签"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "跳过等待客服回复的会话"
+        },
+        "UPDATE_BUTTON": "保存修改"
       },
       "NAME": {
         "LABEL": "帐户名称",
@@ -69,22 +93,30 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "LABEL": "排除未参加的对话",
+        "HELP": "启用后，系统将跳过解决仍在等待客服回复的对话。"
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "转录语音消息",
+        "NOTE": "自动转录对话中的语音消息。当发送或收到语音消息时生成转录的文本，并将其显示在消息旁边。",
+        "API": {
+          "SUCCESS": "语音转录设置更新成功",
+          "ERROR": "更新语音转录设置失败"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "自动解决前的无活动市场",
+        "HELP": "对话无活动时自动解决时长",
         "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+        "ERROR": "自动解决时长应在 10 分钟到 999 天之间",
         "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
+          "SUCCESS": "自动解决设置已成功更新",
+          "ERROR": "更新自动解决设置失败"
         },
         "UPDATE_BUTTON": "更新",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "MESSAGE_LABEL": "自定义解决消息",
+        "MESSAGE_PLACEHOLDER": "由于闲置 15 天，对话被系统标记已解决",
+        "MESSAGE_HELP": "当系统因为不活动而自动解决某个对话时，此消息将发送给客户。"
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "您的帐户启用了与电子邮件的对话连续性。",
@@ -94,7 +126,7 @@
     "UPDATE_CHATWOOT": "Chatwoot 有可用更新{latestChatwootVersion}，请更新您的应用。",
     "LEARN_MORE": "了解更多",
     "PAYMENT_PENDING": "您的付款尚未完成。请更新您的付款信息以继续使用Chatwoot",
-    "UPGRADE": "Upgrade to continue using Chatwoot",
+    "UPGRADE": "升级以继续使用 Chatwoot",
     "LIMITS_UPGRADE": "您的账户已超过使用限制，请升级您的计划以继续使用Chatwoot",
     "OPEN_BILLING": "查看计费"
   },
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/helpCenter.json b/app/javascript/dashboard/i18n/locale/zh_CN/helpCenter.json
index 099c1db71..312080073 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/helpCenter.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/helpCenter.json
@@ -697,7 +697,7 @@
         "LABEL": "Slug",
         "PLACEHOLDER": "用户指南",
         "ERROR": "Slug是必填项",
-        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
+        "FORMAT_ERROR": "请输入有效的 Slug，例如：user-guide"
       }
     },
     "PORTAL_SETTINGS": {
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
index 7c35e55fe..6cabd0cf0 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/inboxMgmt.json
@@ -47,13 +47,13 @@
         "CREATE_INBOX": "新增收件箱"
       },
       "INSTAGRAM": {
-        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
-        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
-        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
-        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
-        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
-        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
-        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
+        "CONTINUE_WITH_INSTAGRAM": "在 Instagram 中继续",
+        "CONNECT_YOUR_INSTAGRAM_PROFILE": "连接您的 Instagram 配置文件",
+        "HELP": "若要将您的 Instagram 配置文件添加为通道，您需要点击「继续使用 Instagram」来验证您的 Instagram 配置文件。 ",
+        "ERROR_MESSAGE": "连接到 Instagram 时出错，请重试",
+        "ERROR_AUTH": "连接到 Instagram 时出错，请重试",
+        "NEW_INBOX_SUGGESTION": "这个 Instagram 账户先前已连接到一个不同的收件箱，现在已经迁移到这里。 所有新消息都将出现在这里。旧收件箱将无法再发送或接收此账户的消息。",
+        "DUPLICATE_INBOX_BANNER": "此 Instagram 账户已迁移到新的 Instagram 通道收件箱。您将无法从此收件箱发送/接收 Instagram 消息。"
       },
       "TWITTER": {
         "HELP": "若要将您的Twitter个人资料添加为频道，您需要通过点击“使用Twitter登录”来验证您的Twitter个人资料。 ",
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "我们无法保存 WhatsApp 通道"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "电话号码",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "账户 SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "身份验证令牌",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API 密钥 SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API 密钥密码",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API 频道",
         "DESC": "与API通道集成，开始为您的客户提供支持",
@@ -579,28 +619,28 @@
     },
     "CSAT": {
       "TITLE": "启用CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
+      "SUBTITLE": "在对话结束时自动启动 CSAT 问卷，以了解客户如何感觉到他们的支持体验。 跟踪满意的趋势并查明一段时间内需要改进的领域。",
       "DISPLAY_TYPE": {
-        "LABEL": "Display type"
+        "LABEL": "显示类型"
       },
       "MESSAGE": {
         "LABEL": "消息",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
+        "PLACEHOLDER": "请输入一条消息以将此表格显示给用户"
       },
       "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
+        "LABEL": "问卷规则",
+        "DESCRIPTION_PREFIX": "发送此问卷如果对话",
+        "DESCRIPTION_SUFFIX": "任意标签",
         "OPERATOR": {
           "CONTAINS": "包含",
           "DOES_NOT_CONTAINS": "不包含"
         },
-        "SELECT_PLACEHOLDER": "select labels"
+        "SELECT_PLACEHOLDER": "选择标签"
       },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
+      "NOTE": "注：每次对话只发送一次 CSAT 问卷",
       "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
+        "SUCCESS_MESSAGE": "CSAT 设置更新成功",
+        "ERROR_MESSAGE": "我们无法更新 CSAT 设置。请稍后再试。"
       }
     },
     "BUSINESS_HOURS": {
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API 频道",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/integrations.json b/app/javascript/dashboard/i18n/locale/zh_CN/integrations.json
index 406e17ead..0c90f63be 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/integrations.json
@@ -42,8 +42,8 @@
             "WEBWIDGET_TRIGGERED": "用户打开实时聊天小部件",
             "CONTACT_CREATED": "联系人已创建",
             "CONTACT_UPDATED": "联系人已更新",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONVERSATION_TYPING_ON": "对话输入开启",
+            "CONVERSATION_TYPING_OFF": "对话输入关闭"
           }
         },
         "END_POINT": {
@@ -318,11 +318,26 @@
         "SUCCESS": "问题取消链接成功",
         "ERROR": "取消链接问题时出错，请重试"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "您确定要删除该集成吗？",
         "MESSAGE": "您确定要删除该集成吗？",
         "CONFIRM": "是，删除",
         "CANCEL": "取消"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "是的，删除",
+        "CANCEL": "取消"
       }
     }
   },
@@ -330,25 +345,38 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "了解更多",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "尝试这些提示信息",
+      "PANEL_TITLE": "开始使用 Copilot",
+      "KICK_OFF_MESSAGE": "需要快速摘要、回顾过往对话，或是优化回复内容？Copilot 可助您一臂之力，全面提升工作效率。",
       "SEND_MESSAGE": "发送消息...",
-      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
+      "EMPTY_MESSAGE": "生成响应时出错。请重试。",
       "LOADER": "Captain 正在思考",
       "YOU": "您",
       "USE": "使用此",
       "RESET": "重置",
+      "SHOW_STEPS": "显示步骤",
       "SELECT_ASSISTANT": "选择助手",
       "PROMPTS": {
         "SUMMARIZE": {
-          "LABEL": "Summarize this conversation",
-          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+          "LABEL": "总结此对话",
+          "CONTENT": "总结客户与客服的对话要点，涵盖客户的主要疑虑、问题，以及客服给出的解决方案或回应"
         },
         "SUGGEST": {
-          "LABEL": "Suggest an answer",
-          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+          "LABEL": "建议回答",
+          "CONTENT": "分析客户的咨询，并起草一份有效回应其关切或问题的回复。确保回复内容清晰、简明，并提供有用的信息。"
         },
         "RATE": {
-          "LABEL": "Rate this conversation",
-          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+          "LABEL": "为此对话评分",
+          "CONTENT": "请审核对话，评估其在多大程度上满足了客户的需求。根据语气、清晰度和有效性进行 5 分制评分。"
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "高优先级对话",
+          "CONTENT": "请给我所有高优先级未结对话的摘要。包括对话 ID、客户姓名（如有）、最后一条消息内容和分配的客服人员。如有需要，请按状态分组。"
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "列出联系人",
+          "CONTENT": "显示我的前 10 位联系人列表。包括姓名、电子邮件或电话号码（如有）、最后在线时间、标签（如有）。"
         }
       }
     },
@@ -356,9 +384,9 @@
       "USER": "您",
       "ASSISTANT": "助手",
       "MESSAGE_PLACEHOLDER": "输入您的消息...",
-      "HEADER": "Playground",
-      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
-      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
+      "HEADER": "试验场",
+      "DESCRIPTION": "使用此试验场向您的助手发送消息，并检查其是否能够准确、快速地以您期望的语气做出回应。",
+      "CREDIT_NOTE": "这里发送的消息将计入您的 Captain 积分。"
     },
     "PAYWALL": {
       "TITLE": "升级以使用 Captain AI",
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "您可以随时更改或取消您的计划"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI 功能仅在付费计划中可用。",
       "UPGRADE_PROMPT": "升级您的计划以获取我们的助手、副驾驶等功能。",
       "ASK_ADMIN": "请联系您的管理员进行升级。"
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "助手",
+      "NO_ASSISTANTS_AVAILABLE": "您的帐户中没有可用的助手。",
       "ADD_NEW": "创建新的助手",
       "DELETE": {
         "TITLE": "您确定要删除该文档吗？",
@@ -400,42 +428,46 @@
       "FORM": {
         "UPDATE": "更新",
         "SECTIONS": {
-          "BASIC_INFO": "Basic Information",
-          "SYSTEM_MESSAGES": "System Messages",
-          "INSTRUCTIONS": "Instructions",
+          "BASIC_INFO": "基本信息",
+          "SYSTEM_MESSAGES": "系统消息",
+          "INSTRUCTIONS": "指令",
           "FEATURES": "特性",
-          "TOOLS": "Tools "
+          "TOOLS": "工具 "
         },
         "NAME": {
           "LABEL": "姓名：",
-          "PLACEHOLDER": "Enter assistant name",
-          "ERROR": "The name is required"
+          "PLACEHOLDER": "输入助手名称",
+          "ERROR": "名称是必需的"
+        },
+        "TEMPERATURE": {
+          "LABEL": "响应温度",
+          "DESCRIPTION": "调整助手回复的创造性或限制程度。较低的数值会产生更专注和确定性的回复，而较高的数值则允许更有创意和多样化的输出。"
         },
         "DESCRIPTION": {
           "LABEL": "描述信息",
-          "PLACEHOLDER": "Enter assistant description",
-          "ERROR": "The description is required"
+          "PLACEHOLDER": "输入助手描述",
+          "ERROR": "描述是必需的"
         },
         "PRODUCT_NAME": {
           "LABEL": "产品名称",
-          "PLACEHOLDER": "Enter product name",
+          "PLACEHOLDER": "输入产品名称",
           "ERROR": "产品名称是必需的"
         },
         "WELCOME_MESSAGE": {
-          "LABEL": "Welcome Message",
-          "PLACEHOLDER": "Enter welcome message"
+          "LABEL": "欢迎消息",
+          "PLACEHOLDER": "输入欢迎消息"
         },
         "HANDOFF_MESSAGE": {
-          "LABEL": "Handoff Message",
-          "PLACEHOLDER": "Enter handoff message"
+          "LABEL": "交接信息",
+          "PLACEHOLDER": "输入交接消息"
         },
         "RESOLUTION_MESSAGE": {
-          "LABEL": "Resolution Message",
-          "PLACEHOLDER": "Enter resolution message"
+          "LABEL": "解决消息",
+          "PLACEHOLDER": "输入解决消息"
         },
         "INSTRUCTIONS": {
-          "LABEL": "Instructions",
-          "PLACEHOLDER": "Enter instructions for the assistant"
+          "LABEL": "指令",
+          "PLACEHOLDER": "输入用于此助手的指令"
         },
         "FEATURES": {
           "TITLE": "特性",
@@ -447,7 +479,7 @@
         "TITLE": "更新助手",
         "SUCCESS_MESSAGE": "助手已成功更新",
         "ERROR_MESSAGE": "更新助手时出错，请重试",
-        "NOT_FOUND": "Could not find the assistant. Please try again."
+        "NOT_FOUND": "无法找到助手。请重试。"
       },
       "OPTIONS": {
         "EDIT_ASSISTANT": "编辑助手",
@@ -515,6 +547,8 @@
         "CONVERSATION": "对话 #{id}"
       },
       "SELECTED": "{count} 已选择",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "批准",
       "BULK_DELETE_BUTTON": "删除",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/macros.json b/app/javascript/dashboard/i18n/locale/zh_CN/macros.json
index 4a359f5bf..afad13777 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/macros.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/macros.json
@@ -85,20 +85,20 @@
       "ATLEAST_ONE_ACTION_REQUIRED": "至少需要一个动作"
     },
     "ACTIONS": {
-      "ASSIGN_TEAM": "Assign a Team",
-      "ASSIGN_AGENT": "Assign an Agent",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "ASSIGN_TEAM": "分配团队",
+      "ASSIGN_AGENT": "分配客服",
+      "ADD_LABEL": "添加标签",
+      "REMOVE_LABEL": "移除标签",
+      "REMOVE_ASSIGNED_TEAM": "移除已分配的团队",
+      "SEND_EMAIL_TRANSCRIPT": "通过邮件发送聊天记录",
       "MUTE_CONVERSATION": "开始会话",
       "SNOOZE_CONVERSATION": "暂停对话",
       "RESOLVE_CONVERSATION": "解决对话",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
+      "SEND_ATTACHMENT": "发送附件",
+      "SEND_MESSAGE": "发送消息",
       "CHANGE_PRIORITY": "更改优先级",
-      "ADD_PRIVATE_NOTE": "Add a Private Note",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
+      "ADD_PRIVATE_NOTE": "添加私密注释",
+      "SEND_WEBHOOK_EVENT": "发送 Webhook 事件"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/report.json b/app/javascript/dashboard/i18n/locale/zh_CN/report.json
index 4b8562e7f..7a77d4b23 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/report.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "标签概览",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "正在载入图表数据...",
     "NO_ENOUGH_DATA": "我们没有收到足够的数据点来生成报告，请稍后再试。",
     "DOWNLOAD_LABEL_REPORTS": "下载标签报表",
@@ -559,6 +560,7 @@
     "INBOX": "收件箱",
     "AGENT": "客服",
     "TEAM": "团队",
+    "LABEL": "标签",
     "AVG_RESOLUTION_TIME": "平均解决时间",
     "AVG_FIRST_RESPONSE_TIME": "平均首次响应时间",
     "AVG_REPLY_TIME": "平均客户等待时间",
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/search.json b/app/javascript/dashboard/i18n/locale/zh_CN/search.json
index 44de1798c..4870e551b 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/search.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/search.json
@@ -4,12 +4,14 @@
       "ALL": "全部",
       "CONTACTS": "联系人",
       "CONVERSATIONS": "会话",
-      "MESSAGES": "消息"
+      "MESSAGES": "消息",
+      "ARTICLES": "文章"
     },
     "SECTION": {
       "CONTACTS": "联系人",
       "CONVERSATIONS": "会话",
-      "MESSAGES": "消息"
+      "MESSAGES": "消息",
+      "ARTICLES": "文章"
     },
     "VIEW_MORE": "查看更多",
     "LOAD_MORE": "加载更多",
diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/settings.json b/app/javascript/dashboard/i18n/locale/zh_CN/settings.json
index 0d46b18ce..97e288621 100644
--- a/app/javascript/dashboard/i18n/locale/zh_CN/settings.json
+++ b/app/javascript/dashboard/i18n/locale/zh_CN/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "访问令牌",
         "NOTE": "如果您正在构建基于 API 的集成，这个令牌可以被使用",
-        "COPY": "复制"
+        "COPY": "复制",
+        "RESET": "重置",
+        "CONFIRM_RESET": "您确定吗？",
+        "CONFIRM_HINT": "再次点击以确认",
+        "RESET_SUCCESS": "成功重新生成访问令牌",
+        "RESET_ERROR": "无法重新生成访问令牌。请重试"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "音频提醒",
@@ -185,7 +190,8 @@
           "OFFLINE": "离线"
         },
         "SET_AVAILABILITY_SUCCESS": "可用性已成功设置",
-        "SET_AVAILABILITY_ERROR": "无法设置可用性，请重试"
+        "SET_AVAILABILITY_ERROR": "无法设置可用性，请重试",
+        "IMPERSONATING_ERROR": "当您处于模拟用户状态时，无法更改其在线状态"
       },
       "EMAIL": {
         "LABEL": "您的电子邮件地址",
@@ -280,6 +286,7 @@
     "REPORTS": "报告",
     "SETTINGS": "设置",
     "CONTACTS": "联系人",
+    "ACTIVE": "状态",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "助手",
     "CAPTAIN_DOCUMENTS": "文档",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/agentBots.json b/app/javascript/dashboard/i18n/locale/zh_TW/agentBots.json
index 3dd97125c..39a4511c0 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/agentBots.json
@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "無法更新機器人，請稍後再試"
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "訪問 token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/auditLogs.json b/app/javascript/dashboard/i18n/locale/zh_TW/auditLogs.json
index f15d93d3f..3ebdf1ae9 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/auditLogs.json
@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/automation.json b/app/javascript/dashboard/i18n/locale/zh_TW/automation.json
index e9d22cb1a..4b96c3dbc 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/automation.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/automation.json
@@ -147,7 +147,8 @@
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
       "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "開啟對話"
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/components.json b/app/javascript/dashboard/i18n/locale/zh_TW/components.json
index 9d4176c48..5c4737544 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/components.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/components.json
@@ -49,5 +49,8 @@
     "HOURS": "Hours",
     "DAYS": "Days",
     "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/contact.json b/app/javascript/dashboard/i18n/locale/zh_TW/contact.json
index 47da29d52..bdde30a21 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/contact.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/contact.json
@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "聯絡人",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "訊息",
       "SEND_MESSAGE": "傳送訊息",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "刪除聯絡人",
       "DELETE_DIALOG": {
         "TITLE": "確認刪除",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "是，刪除",
         "API": {
           "SUCCESS_MESSAGE": "聯絡人刪除成功",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "找不到符合條件的聯絡人 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/conversation.json b/app/javascript/dashboard/i18n/locale/zh_TW/conversation.json
index 154a0e63f..c233a2bf1 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/conversation.json
@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "已解決",
       "REOPEN_ACTION": "重新打開",
       "OPEN_ACTION": "打開",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "詳細資訊",
       "CLOSE": "關閉",
       "DETAILS": "詳情",
@@ -95,6 +96,10 @@
         "NEXT_WEEK": "下週"
       }
     },
+    "MENTION": {
+      "AGENTS": "客服",
+      "TEAMS": "團隊"
+    },
     "CUSTOM_SNOOZE": {
       "TITLE": "Snooze until",
       "APPLY": "Snooze",
@@ -117,6 +122,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "刪除"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "標記為待處理",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +143,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +218,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "寄送者：",
@@ -299,6 +312,7 @@
       "CONTACT_ATTRIBUTES": "聯絡人屬性",
       "PREVIOUS_CONVERSATION": "上一次對話",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/general.json b/app/javascript/dashboard/i18n/locale/zh_TW/general.json
index cefe266b4..dcc5eb2a1 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/general.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/general.json
@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "搜尋",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "關閉"
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/generalSettings.json b/app/javascript/dashboard/i18n/locale/zh_TW/generalSettings.json
index af49409ef..e13e6724a 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/generalSettings.json
@@ -3,7 +3,7 @@
     "LIMIT_MESSAGES": {
       "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
       "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
       "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
     },
     "TITLE": "帳戶設定",
@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "帳戶名稱",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json
index 0490d2aa8..d9ccab4e0 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/inboxMgmt.json
@@ -268,6 +268,46 @@
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
       },
+      "VOICE": {
+        "TITLE": "Voice Channel",
+        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "PHONE_NUMBER": {
+          "LABEL": "聯絡人電話",
+          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+        },
+        "TWILIO": {
+          "ACCOUNT_SID": {
+            "LABEL": "帳戶 SID",
+            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "REQUIRED": "Account SID is required"
+          },
+          "AUTH_TOKEN": {
+            "LABEL": "身份驗證 token",
+            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "REQUIRED": "Auth Token is required"
+          },
+          "API_KEY_SID": {
+            "LABEL": "API Key SID",
+            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "REQUIRED": "API Key SID is required"
+          },
+          "API_KEY_SECRET": {
+            "LABEL": "API Key Secret",
+            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "REQUIRED": "API Key Secret is required"
+          },
+          "TWIML_APP_SID": {
+            "LABEL": "TwiML App SID",
+            "PLACEHOLDER": "Enter your Twilio TwiML App SID (starts with AP)",
+            "REQUIRED": "TwiML App SID is required"
+          }
+        },
+        "SUBMIT_BUTTON": "Create Voice Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to create the voice channel"
+        }
+      },
       "API_CHANNEL": {
         "TITLE": "API 頻道",
         "DESC": "與 API 頻道互動，開始服務客戶。",
@@ -789,7 +829,8 @@
       "TELEGRAM": "Telegram",
       "LINE": "Line",
       "API": "API 頻道",
-      "INSTAGRAM": "Instagram"
+      "INSTAGRAM": "Instagram",
+      "VOICE": "Voice"
     }
   }
 }
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/integrations.json b/app/javascript/dashboard/i18n/locale/zh_TW/integrations.json
index 71f96f4a2..e7100d0ac 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/integrations.json
@@ -318,11 +318,26 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "是的，刪除",
         "CANCEL": "取消"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "是的，刪除",
+        "CANCEL": "取消"
       }
     }
   },
@@ -330,12 +345,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "傳送訊息...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +369,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +396,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +439,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "描述資訊",
           "PLACEHOLDER": "Enter assistant description",
@@ -515,6 +547,8 @@
         "CONVERSATION": "Conversation #{id}"
       },
       "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_APPROVE_BUTTON": "Approve",
       "BULK_DELETE_BUTTON": "刪除",
       "BULK_APPROVE": {
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/report.json b/app/javascript/dashboard/i18n/locale/zh_TW/report.json
index 3837817fa..b1f9032f5 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/report.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/report.json
@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "正在載入图表數據...",
     "NO_ENOUGH_DATA": "我們没有收到足夠的數據來生成報表，請稍後再試。",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "收件匣",
     "AGENT": "客服",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/search.json b/app/javascript/dashboard/i18n/locale/zh_TW/search.json
index 7a434e552..f94719070 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/search.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/search.json
@@ -4,12 +4,14 @@
       "ALL": "所有的",
       "CONTACTS": "聯絡人",
       "CONVERSATIONS": "對話",
-      "MESSAGES": "訊息"
+      "MESSAGES": "訊息",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "聯絡人",
       "CONVERSATIONS": "對話",
-      "MESSAGES": "訊息"
+      "MESSAGES": "訊息",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",
diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/settings.json b/app/javascript/dashboard/i18n/locale/zh_TW/settings.json
index 06ffb83fc..bae56bbe1 100644
--- a/app/javascript/dashboard/i18n/locale/zh_TW/settings.json
+++ b/app/javascript/dashboard/i18n/locale/zh_TW/settings.json
@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "訪問 token",
         "NOTE": "如果要構建基於 API 的整合，則可以使用此 token",
-        "COPY": "複製"
+        "COPY": "複製",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "音效通知",
@@ -185,7 +190,8 @@
           "OFFLINE": "離線"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "您的電子信箱地址",
@@ -280,6 +286,7 @@
     "REPORTS": "報表",
     "SETTINGS": "設定",
     "CONTACTS": "聯絡人",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
diff --git a/app/javascript/dashboard/modules/contact/components/ContactDropdownItem.vue b/app/javascript/dashboard/modules/contact/components/ContactDropdownItem.vue
index ec3865227..f68cf9530 100644
--- a/app/javascript/dashboard/modules/contact/components/ContactDropdownItem.vue
+++ b/app/javascript/dashboard/modules/contact/components/ContactDropdownItem.vue
@@ -60,7 +60,7 @@ export default {
   @apply flex items-center;
 }
 .user-identifier {
-  @apply text-xs ml-0.5 text-slate-700 dark:text-slate-100;
+  @apply text-xs ml-0.5 text-n-slate-12;
 }
 .option__user-data {
   @apply flex flex-col flex-grow ml-2 mr-2;
@@ -73,10 +73,10 @@ export default {
   @apply relative top-px mr-0.5 rtl:mr-0 rtl:ml-0.5;
 }
 .option__title {
-  @apply text-slate-800 dark:text-slate-100 font-medium mb-0.5;
+  @apply text-n-slate-12 font-medium mb-0.5;
 }
 .option__body {
-  @apply text-xs text-slate-700 dark:text-slate-100 mt-1;
+  @apply text-xs text-n-slate-12 mt-1;
 }
 
 .option__user-data .option__body {
diff --git a/app/javascript/dashboard/modules/contact/components/MergeContact.vue b/app/javascript/dashboard/modules/contact/components/MergeContact.vue
index ae0d47f7f..85fda4464 100644
--- a/app/javascript/dashboard/modules/contact/components/MergeContact.vue
+++ b/app/javascript/dashboard/modules/contact/components/MergeContact.vue
@@ -130,15 +130,15 @@ export default {
       </div>
       <div class="flex multiselect-wrap--medium">
         <div
-          class="w-8 relative text-base text-slate-100 dark:text-slate-600 after:content-[''] after:h-12 after:w-0 after:left-4 after:absolute after:border-l after:border-solid after:border-slate-100 after:dark:border-slate-600 before:content-[''] before:h-0 before:w-4 before:left-4 before:top-12 before:absolute before:border-b before:border-solid before:border-slate-100 before:dark:border-slate-600"
+          class="w-8 relative text-base text-n-strong after:content-[''] after:h-12 after:w-0 ltr:after:left-4 rtl:after:right-4 after:absolute after:border-l after:border-solid after:border-n-strong before:content-[''] before:h-0 before:w-4 ltr:before:left-4 rtl:before:right-4 before:top-12 before:absolute before:border-b before:border-solid before:border-n-strong"
         >
           <fluent-icon
             icon="arrow-up"
-            class="absolute -top-1 left-2"
+            class="absolute -top-1 ltr:left-2 rtl:right-2"
             size="17"
           />
         </div>
-        <div class="flex flex-col w-full">
+        <div class="flex flex-col w-full ltr:pl-8 rtl:pr-8">
           <label class="multiselect__label">
             {{ $t('MERGE_CONTACTS.PRIMARY.TITLE') }}
             <woot-label
diff --git a/app/javascript/dashboard/modules/contact/components/MergeContactSummary.vue b/app/javascript/dashboard/modules/contact/components/MergeContactSummary.vue
index 26d4ce44c..058021dd5 100644
--- a/app/javascript/dashboard/modules/contact/components/MergeContactSummary.vue
+++ b/app/javascript/dashboard/modules/contact/components/MergeContactSummary.vue
@@ -17,9 +17,9 @@ export default {
 <template>
   <div
     v-if="parentContactName"
-    class="my-4 relative p-2.5 border rounded-[4px] text-slate-800 dark:text-slate-100 border-slate-100 dark:border-slate-700 bg-white dark:bg-slate-800"
+    class="my-4 relative p-2.5 border rounded-[4px] text-n-slate-12 border-n-weak bg-n-background"
   >
-    <h5 class="text-base font-medium text-slate-900 dark:text-white">
+    <h5 class="text-base font-medium text-n-slate-12">
       {{ $t('MERGE_CONTACTS.SUMMARY.TITLE') }}
     </h5>
     <ul class="ml-0 list-none">
diff --git a/app/javascript/dashboard/modules/conversations/components/MessageContextMenu.vue b/app/javascript/dashboard/modules/conversations/components/MessageContextMenu.vue
index ababf1588..632425feb 100644
--- a/app/javascript/dashboard/modules/conversations/components/MessageContextMenu.vue
+++ b/app/javascript/dashboard/modules/conversations/components/MessageContextMenu.vue
@@ -257,7 +257,7 @@ export default {
 
 <style lang="scss" scoped>
 .menu-container {
-  @apply p-1 bg-white dark:bg-slate-900 shadow-xl rounded-md;
+  @apply p-1 bg-n-background shadow-xl rounded-md;
 
   hr:first-child {
     @apply hidden;
@@ -277,10 +277,6 @@ export default {
         @apply font-medium text-base;
       }
     }
-
-    .modal-footer {
-      @apply pt-4 pb-8 px-8;
-    }
   }
 }
 </style>
diff --git a/app/javascript/dashboard/modules/search/components/SearchTabs.vue b/app/javascript/dashboard/modules/search/components/SearchTabs.vue
index 6e5174b5c..9260796ef 100644
--- a/app/javascript/dashboard/modules/search/components/SearchTabs.vue
+++ b/app/javascript/dashboard/modules/search/components/SearchTabs.vue
@@ -41,6 +41,7 @@ const onTabChange = index => {
         :name="item.name"
         :count="item.count"
         :show-badge="item.showBadge"
+        is-compact
       />
     </woot-tabs>
   </div>
diff --git a/app/javascript/dashboard/modules/widget-preview/components/Widget.vue b/app/javascript/dashboard/modules/widget-preview/components/Widget.vue
index 028a330ac..61e917d91 100644
--- a/app/javascript/dashboard/modules/widget-preview/components/Widget.vue
+++ b/app/javascript/dashboard/modules/widget-preview/components/Widget.vue
@@ -140,7 +140,7 @@ export default {
     </div>
     <div
       v-if="isWidgetVisible"
-      class="widget-wrapper flex flex-col justify-between rounded-lg shadow-md bg-slate-25 dark:bg-slate-800 h-[31.25rem] w-80"
+      class="widget-wrapper flex flex-col justify-between rounded-lg shadow-md bg-n-slate-2 dark:bg-n-solid-1 h-[31.25rem] w-80"
     >
       <WidgetHead :config="getWidgetConfig" />
       <div>
@@ -151,7 +151,7 @@ export default {
         <WidgetFooter :config="getWidgetConfig" />
         <div class="py-2.5 flex justify-center">
           <a
-            class="items-center gap-0.5 text-slate-500 dark:text-slate-400 cursor-pointer flex filter grayscale opacity-90 hover:grayscale-0 hover:opacity-100 text-xxs"
+            class="items-center gap-0.5 text-n-slate-11 cursor-pointer flex filter grayscale opacity-90 hover:grayscale-0 hover:opacity-100 text-xxs"
           >
             <img
               class="max-w-2.5 max-h-2.5"
diff --git a/app/javascript/dashboard/modules/widget-preview/components/WidgetBody.vue b/app/javascript/dashboard/modules/widget-preview/components/WidgetBody.vue
index 09f1ce057..b2a1740b9 100644
--- a/app/javascript/dashboard/modules/widget-preview/components/WidgetBody.vue
+++ b/app/javascript/dashboard/modules/widget-preview/components/WidgetBody.vue
@@ -28,7 +28,7 @@ defineProps({
       </div>
 
       <div
-        class="bg-white shadow rounded-[1.25rem] rounded-bl-[0.25rem] px-4 py-3 inline-block text-sm text-slate-900 dark:text-white dark:bg-slate-700"
+        class="shadow rounded-[1.25rem] rounded-bl-[0.25rem] px-4 py-3 inline-block text-sm text-n-slate-12 bg-n-background dark:bg-n-solid-3"
       >
         <div>
           <p class="m-0">
diff --git a/app/javascript/dashboard/modules/widget-preview/components/WidgetFooter.vue b/app/javascript/dashboard/modules/widget-preview/components/WidgetFooter.vue
index afa31a212..224d9cf5b 100644
--- a/app/javascript/dashboard/modules/widget-preview/components/WidgetFooter.vue
+++ b/app/javascript/dashboard/modules/widget-preview/components/WidgetFooter.vue
@@ -27,16 +27,16 @@ const getStatusText = computed(() => {
   <div class="relative flex flex-col w-full px-4">
     <div
       v-if="config.isDefaultScreen"
-      class="p-4 bg-white rounded-md shadow-sm dark:bg-slate-700"
+      class="p-4 rounded-md shadow-sm bg-n-background dark:bg-n-solid-2"
     >
       <div class="flex items-center justify-between">
         <div>
           <div
-            class="text-sm font-medium leading-4 text-slate-700 dark:text-slate-50"
+            class="text-sm font-medium leading-4 text-n-slate-12 dark:text-n-slate-50"
           >
             {{ getStatusText }}
           </div>
-          <div class="mt-1 text-xs text-slate-500 dark:text-slate-100">
+          <div class="mt-1 text-xs text-n-slate-11">
             {{ config.replyTime }}
           </div>
         </div>
@@ -44,7 +44,7 @@ const getStatusText = computed(() => {
       </div>
       <button
         v-if="config.isDefaultScreen"
-        class="inline-flex items-center justify-between px-2 py-1 mt-1 -ml-2 font-medium leading-6 bg-transparent rounded-md text-slate-800 dark:bg-transparent dark:text-slate-50 hover:bg-slate-25 dark:hover:bg-slate-800"
+        class="inline-flex items-center justify-between px-2 py-1 mt-1 -ml-2 font-medium leading-6 bg-transparent rounded-md text-n-slate-12 dark:bg-transparent"
         :style="{ color: config.color }"
       >
         <span class="pr-2 text-xs">
@@ -59,8 +59,8 @@ const getStatusText = computed(() => {
     </div>
     <div
       v-else
-      class="flex items-center h-10 bg-white rounded-md dark:bg-slate-700"
-      :class="{ 'ring-2 ring-woot-500 dark:ring-woot-400': isInputFocused }"
+      class="flex items-center h-10 bg-white rounded-md dark:!bg-n-slate-3"
+      :class="{ 'ring-2 ring-n-brand dark:ring-n-brand': isInputFocused }"
     >
       <ResizableTextArea
         id="chat-input"
@@ -68,7 +68,7 @@ const getStatusText = computed(() => {
         :placeholder="
           $t('INBOX_MGMT.WIDGET_BUILDER.FOOTER.CHAT_INPUT_PLACEHOLDER')
         "
-        class="flex-grow !bg-white border-0 outline-none !outline-0 border-none h-8 text-sm dark:!bg-slate-700 pb-0 !pt-1.5 resize-none px-3 !mb-0 focus:outline-none rounded-md"
+        class="flex-grow !bg-white border-0 outline-none !outline-0 border-none h-8 text-sm dark:!bg-n-slate-3 pb-0 !pt-1.5 resize-none px-3 !mb-0 focus:outline-none rounded-md"
         @focus="isInputFocused = true"
         @blur="isInputFocused = false"
       />
diff --git a/app/javascript/dashboard/modules/widget-preview/components/WidgetHead.vue b/app/javascript/dashboard/modules/widget-preview/components/WidgetHead.vue
index 5de9ca069..58bbfac15 100644
--- a/app/javascript/dashboard/modules/widget-preview/components/WidgetHead.vue
+++ b/app/javascript/dashboard/modules/widget-preview/components/WidgetHead.vue
@@ -26,8 +26,8 @@ const isDefaultScreen = computed(() => {
     class="rounded-t-lg flex-shrink-0 transition-[max-height] duration-300"
     :class="
       isDefaultScreen
-        ? 'bg-slate-25 dark:bg-slate-800 px-4 py-5'
-        : 'bg-white dark:bg-slate-900 p-4'
+        ? 'bg-n-slate-2 dark:bg-n-solid-1 px-4 py-5'
+        : 'bg-n-slate-2 dark:bg-n-solid-1 p-4'
     "
   >
     <div class="relative top-px">
@@ -40,17 +40,15 @@ const isDefaultScreen = computed(() => {
         />
         <div v-if="!isDefaultScreen">
           <div class="flex items-center justify-start gap-1">
-            <span
-              class="text-base font-medium leading-3 text-slate-900 dark:text-white"
-            >
+            <span class="text-base font-medium leading-3 text-n-slate-12">
               {{ config.websiteName }}
             </span>
             <div
               v-if="config.isOnline"
-              class="w-2 h-2 bg-green-500 rounded-full"
+              class="w-2 h-2 bg-n-teal-10 rounded-full"
             />
           </div>
-          <span class="mt-1 text-xs text-slate-600 dark:text-slate-400">
+          <span class="mt-1 text-xs text-n-slate-11">
             {{ config.replyTime }}
           </span>
         </div>
diff --git a/app/javascript/dashboard/routes/dashboard/Dashboard.vue b/app/javascript/dashboard/routes/dashboard/Dashboard.vue
index 475fc9ee3..ae54e9a7c 100644
--- a/app/javascript/dashboard/routes/dashboard/Dashboard.vue
+++ b/app/javascript/dashboard/routes/dashboard/Dashboard.vue
@@ -1,43 +1,29 @@
 <script>
 import { defineAsyncComponent, ref } from 'vue';
-import { mapGetters } from 'vuex';
 
 import NextSidebar from 'next/sidebar/Sidebar.vue';
 import WootKeyShortcutModal from 'dashboard/components/widgets/modal/WootKeyShortcutModal.vue';
-import AddAccountModal from 'dashboard/components/layout/sidebarComponents/AddAccountModal.vue';
-import AccountSelector from 'dashboard/components/layout/sidebarComponents/AccountSelector.vue';
-import AddLabelModal from 'dashboard/routes/dashboard/settings/labels/AddLabel.vue';
-import NotificationPanel from 'dashboard/routes/dashboard/notifications/components/NotificationPanel.vue';
+import AddAccountModal from 'dashboard/components/app/AddAccountModal.vue';
 import UpgradePage from 'dashboard/routes/dashboard/upgrade/UpgradePage.vue';
 
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useAccount } from 'dashboard/composables/useAccount';
 
 import wootConstants from 'dashboard/constants/globals';
-import { BUS_EVENTS } from 'shared/constants/busEvents';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
 const CommandBar = defineAsyncComponent(
   () => import('./commands/commandbar.vue')
 );
 
-const Sidebar = defineAsyncComponent(
-  () => import('../../components/layout/Sidebar.vue')
-);
-import { emitter } from 'shared/helpers/mitt';
 import CopilotLauncher from 'dashboard/components-next/copilot/CopilotLauncher.vue';
 import CopilotContainer from 'dashboard/components/copilot/CopilotContainer.vue';
 
 export default {
   components: {
     NextSidebar,
-    Sidebar,
     CommandBar,
     WootKeyShortcutModal,
     AddAccountModal,
-    AccountSelector,
-    AddLabelModal,
-    NotificationPanel,
     UpgradePage,
     CopilotLauncher,
     CopilotContainer,
@@ -58,20 +44,11 @@ export default {
     return {
       showAccountModal: false,
       showCreateAccountModal: false,
-      showAddLabelModal: false,
       showShortcutModal: false,
-      isNotificationPanel: false,
       displayLayoutType: '',
-      hasBanner: '',
     };
   },
   computed: {
-    ...mapGetters({
-      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
-    }),
-    currentRoute() {
-      return ' ';
-    },
     showUpgradePage() {
       return this.upgradePageRef?.shouldShowUpgradePage;
     },
@@ -82,10 +59,6 @@ export default {
         'agent_list',
       ].includes(this.$route.name);
     },
-    isSidebarOpen() {
-      const { show_secondary_sidebar: showSecondarySidebar } = this.uiSettings;
-      return showSecondarySidebar;
-    },
     previouslyUsedDisplayType() {
       const {
         previously_used_conversation_display_type: conversationDisplayType,
@@ -97,12 +70,6 @@ export default {
         this.uiSettings;
       return showSecondarySidebar;
     },
-    showNextSidebar() {
-      return this.isFeatureEnabledonAccount(
-        this.accountId,
-        FEATURE_FLAGS.CHATWOOT_V4
-      );
-    },
   },
   watch: {
     displayLayoutType() {
@@ -121,22 +88,13 @@ export default {
   },
   mounted() {
     this.handleResize();
-    this.$nextTick(this.checkBanner);
     window.addEventListener('resize', this.handleResize);
-    window.addEventListener('resize', this.checkBanner);
-    emitter.on(BUS_EVENTS.TOGGLE_SIDEMENU, this.toggleSidebar);
   },
   unmounted() {
     window.removeEventListener('resize', this.handleResize);
-    window.removeEventListener('resize', this.checkBanner);
-    emitter.off(BUS_EVENTS.TOGGLE_SIDEMENU, this.toggleSidebar);
   },
 
   methods: {
-    checkBanner() {
-      this.hasBanner =
-        document.getElementsByClassName('woot-banner').length > 0;
-    },
     handleResize() {
       const { SMALL_SCREEN_BREAKPOINT, LAYOUT_TYPES } = wootConstants;
       let throttled = false;
@@ -156,12 +114,6 @@ export default {
         }
       }, delay);
     },
-    toggleSidebar() {
-      this.updateUISettings({
-        show_secondary_sidebar: !this.isSidebarOpen,
-        previously_used_sidebar_view: !this.isSidebarOpen,
-      });
-    },
     openCreateAccountModal() {
       this.showAccountModal = false;
       this.showCreateAccountModal = true;
@@ -178,42 +130,18 @@ export default {
     closeKeyShortcutModal() {
       this.showShortcutModal = false;
     },
-    showAddLabelPopup() {
-      this.showAddLabelModal = true;
-    },
-    hideAddLabelPopup() {
-      this.showAddLabelModal = false;
-    },
-    openNotificationPanel() {
-      this.isNotificationPanel = true;
-    },
-    closeNotificationPanel() {
-      this.isNotificationPanel = false;
-    },
   },
 };
 </script>
 
 <template>
-  <div class="flex flex-wrap app-wrapper dark:text-slate-300">
+  <div class="flex flex-wrap app-wrapper text-n-slate-12">
     <NextSidebar
-      v-if="showNextSidebar"
       @toggle-account-modal="toggleAccountModal"
       @open-key-shortcut-modal="toggleKeyShortcutModal"
       @close-key-shortcut-modal="closeKeyShortcutModal"
       @show-create-account-modal="openCreateAccountModal"
     />
-    <Sidebar
-      v-else
-      :route="currentRoute"
-      :has-banner="hasBanner"
-      :show-secondary-sidebar="isSidebarOpen"
-      @open-notification-panel="openNotificationPanel"
-      @toggle-account-modal="toggleAccountModal"
-      @open-key-shortcut-modal="toggleKeyShortcutModal"
-      @close-key-shortcut-modal="closeKeyShortcutModal"
-      @show-add-label-popup="showAddLabelPopup"
-    />
     <main class="flex flex-1 h-full min-h-0 px-0 overflow-hidden">
       <UpgradePage
         v-show="showUpgradePage"
@@ -225,23 +153,7 @@ export default {
         <CommandBar />
         <CopilotLauncher />
         <CopilotContainer />
-
-        <NotificationPanel
-          v-if="isNotificationPanel"
-          @close="closeNotificationPanel"
-        />
-        <woot-modal
-          v-model:show="showAddLabelModal"
-          :on-close="hideAddLabelPopup"
-        >
-          <AddLabelModal @close="hideAddLabelPopup" />
-        </woot-modal>
       </template>
-      <AccountSelector
-        :show-account-modal="showAccountModal"
-        @close-account-modal="toggleAccountModal"
-        @show-create-account-modal="openCreateAccountModal"
-      />
       <AddAccountModal
         :show="showCreateAccountModal"
         @close-account-create-modal="closeCreateAccountModal"
diff --git a/app/javascript/dashboard/routes/dashboard/captain/responses/Index.vue b/app/javascript/dashboard/routes/dashboard/captain/responses/Index.vue
index 258e1c0c9..e771e72ed 100644
--- a/app/javascript/dashboard/routes/dashboard/captain/responses/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/captain/responses/Index.vue
@@ -157,6 +157,13 @@ const bulkCheckbox = computed({
   },
 });
 
+const buildSelectedCountLabel = computed(() => {
+  const count = responses.value?.length || 0;
+  return bulkSelectionState.value.allSelected
+    ? t('CAPTAIN.RESPONSES.UNSELECT_ALL', { count })
+    : t('CAPTAIN.RESPONSES.SELECT_ALL', { count });
+});
+
 const handleCardHover = (isHovered, id) => {
   hoveredCard.value = isHovered ? id : null;
 };
@@ -270,7 +277,11 @@ onMounted(() => {
     <template #controls>
       <div
         v-if="shouldShowDropdown"
-        class="mb-4 -mt-3 flex justify-between items-center"
+        class="mb-4 -mt-3 flex justify-between items-center w-fit py-1"
+        :class="{
+          'ltr:pl-3 rtl:pr-3 ltr:pr-1 rtl:pl-1 rounded-lg outline outline-1 outline-n-weak bg-n-solid-3':
+            bulkSelectionState.hasSelected,
+        }"
       >
         <div v-if="!bulkSelectionState.hasSelected" class="flex gap-3">
           <OnClickOutside @trigger="isStatusFilterOpen = false">
@@ -306,13 +317,18 @@ onMounted(() => {
         >
           <div
             v-if="bulkSelectionState.hasSelected"
-            class="flex items-center gap-3 ltr:pl-4 rtl:pr-4"
+            class="flex items-center gap-3"
           >
-            <div class="flex items-center gap-1.5">
-              <Checkbox
-                v-model="bulkCheckbox"
-                :indeterminate="bulkSelectionState.isIndeterminate"
-              />
+            <div class="flex items-center gap-3">
+              <div class="flex items-center gap-1.5">
+                <Checkbox
+                  v-model="bulkCheckbox"
+                  :indeterminate="bulkSelectionState.isIndeterminate"
+                />
+                <span class="text-sm text-n-slate-12 font-medium tabular-nums">
+                  {{ buildSelectedCountLabel }}
+                </span>
+              </div>
               <span class="text-sm text-n-slate-10 tabular-nums">
                 {{
                   $t('CAPTAIN.RESPONSES.SELECTED', {
@@ -322,17 +338,23 @@ onMounted(() => {
               </span>
             </div>
             <div class="h-4 w-px bg-n-strong" />
-            <div class="flex gap-2">
+            <div class="flex gap-3 items-center">
               <Button
                 :label="$t('CAPTAIN.RESPONSES.BULK_APPROVE_BUTTON')"
                 sm
-                slate
+                ghost
+                icon="i-lucide-check"
+                class="!px-1.5"
                 @click="handleBulkApprove"
               />
+              <div class="h-4 w-px bg-n-strong" />
               <Button
                 :label="$t('CAPTAIN.RESPONSES.BULK_DELETE_BUTTON')"
                 sm
-                slate
+                ruby
+                ghost
+                class="!px-1.5"
+                icon="i-lucide-trash"
                 @click="bulkDeleteDialog.dialogRef.open()"
               />
             </div>
diff --git a/app/javascript/dashboard/routes/dashboard/commands/commandbar.vue b/app/javascript/dashboard/routes/dashboard/commands/commandbar.vue
index 19e1cbe9e..afd15283e 100644
--- a/app/javascript/dashboard/routes/dashboard/commands/commandbar.vue
+++ b/app/javascript/dashboard/routes/dashboard/commands/commandbar.vue
@@ -95,7 +95,7 @@ onMounted(setCommandBarData);
 
 <style lang="scss">
 ninja-keys {
-  --ninja-accent-color: var(--w-500);
+  --ninja-accent-color: rgba(39, 129, 246, 1);
   --ninja-font-family: 'Inter';
   z-index: 9999;
 }
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ContactConversations.vue b/app/javascript/dashboard/routes/dashboard/conversation/ContactConversations.vue
index 810872cac..68f5bd36e 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ContactConversations.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ContactConversations.vue
@@ -71,7 +71,7 @@ export default {
 
 <style lang="scss" scoped>
 .no-label-message {
-  @apply text-slate-500 dark:text-slate-400 mb-4;
+  @apply text-n-slate-11 mb-4;
 }
 
 ::v-deep .conversation {
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ContactDetailsItem.vue b/app/javascript/dashboard/routes/dashboard/conversation/ContactDetailsItem.vue
index 1bba00568..5d5697c93 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ContactDetailsItem.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ContactDetailsItem.vue
@@ -11,7 +11,7 @@ export default {
 <template>
   <div class="overflow-auto" :class="compact ? 'py-0 px-0' : 'py-3 px-4'">
     <div class="items-center flex justify-between mb-1.5">
-      <span class="text-sm font-medium text-slate-800 dark:text-slate-100">
+      <span class="text-sm font-medium text-n-slate-12">
         {{ title }}
       </span>
       <slot name="button" />
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue b/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue
index 212d9219b..ed762d914 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue
@@ -19,6 +19,9 @@ import Draggable from 'vuedraggable';
 import MacrosList from './Macros/List.vue';
 import ShopifyOrdersList from 'dashboard/components/widgets/conversation/ShopifyOrdersList.vue';
 import SidebarActionsHeader from 'dashboard/components-next/SidebarActionsHeader.vue';
+import LinearIssuesList from 'dashboard/components/widgets/conversation/linear/IssuesList.vue';
+import LinearSetupCTA from 'dashboard/components/widgets/conversation/linear/LinearSetupCTA.vue';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
 const props = defineProps({
   conversationId: {
@@ -40,6 +43,13 @@ const {
 
 const dragging = ref(false);
 const conversationSidebarItems = ref([]);
+
+const currentAccountId = useMapGetter('getCurrentAccountId');
+
+const isFeatureEnabledonAccount = useMapGetter(
+  'accounts/isFeatureEnabledonAccount'
+);
+
 const shopifyIntegration = useFunctionGetter(
   'integrations/getIntegration',
   'shopify'
@@ -49,6 +59,20 @@ const isShopifyFeatureEnabled = computed(
   () => shopifyIntegration.value.enabled
 );
 
+const linearIntegration = useFunctionGetter(
+  'integrations/getIntegration',
+  'linear'
+);
+
+const isLinearIntegrationEnabled = computed(
+  () => linearIntegration.value?.enabled || false
+);
+
+const isLinearFeatureEnabled = isFeatureEnabledonAccount.value(
+  currentAccountId.value,
+  FEATURE_FLAGS.LINEAR
+);
+
 const store = useStore();
 const currentChat = useMapGetter('getSelectedChat');
 const conversationId = computed(() => props.conversationId);
@@ -77,14 +101,12 @@ const getContactDetails = () => {
   }
 };
 
-watch(conversationId, (newConversationId, prevConversationId) => {
-  if (newConversationId && newConversationId !== prevConversationId) {
+watch(contactId, (newContactId, prevContactId) => {
+  if (newContactId && newContactId !== prevContactId) {
     getContactDetails();
   }
 });
 
-watch(contactId, getContactDetails);
-
 const onDragEnd = () => {
   dragging.value = false;
   updateUISettings({
@@ -103,6 +125,8 @@ onMounted(() => {
   conversationSidebarItems.value = conversationSidebarItemsOrder.value;
   getContactDetails();
   store.dispatch('attributes/get', 0);
+  // Load integrations to ensure linear integration state is available
+  store.dispatch('integrations/get', 'linear');
 });
 </script>
 
@@ -113,7 +137,7 @@ onMounted(() => {
       @close="closeContactPanel"
     />
     <ContactInfo :contact="contact" :channel-type="channelType" />
-    <div class="list-group pb-8">
+    <div class="pb-8 list-group px-2">
       <Draggable
         :list="conversationSidebarItems"
         animation="200"
@@ -125,140 +149,151 @@ onMounted(() => {
         @end="onDragEnd"
       >
         <template #item="{ element }">
-          <div :key="element.name" class="px-2">
-            <div
-              v-if="element.name === 'conversation_actions'"
-              class="conversation--actions"
-            >
-              <AccordionItem
-                :title="
-                  $t('CONVERSATION_SIDEBAR.ACCORDION.CONVERSATION_ACTIONS')
-                "
-                :is-open="isContactSidebarItemOpen('is_conv_actions_open')"
-                @toggle="
-                  value => toggleSidebarUIState('is_conv_actions_open', value)
-                "
-              >
-                <ConversationAction
-                  :conversation-id="conversationId"
-                  :inbox-id="inboxId"
-                />
-              </AccordionItem>
-            </div>
-            <div
-              v-else-if="element.name === 'conversation_participants'"
-              class="conversation--actions"
-            >
-              <AccordionItem
-                :title="$t('CONVERSATION_PARTICIPANTS.SIDEBAR_TITLE')"
-                :is-open="isContactSidebarItemOpen('is_conv_participants_open')"
-                @toggle="
-                  value =>
-                    toggleSidebarUIState('is_conv_participants_open', value)
-                "
-              >
-                <ConversationParticipant
-                  :conversation-id="conversationId"
-                  :inbox-id="inboxId"
-                />
-              </AccordionItem>
-            </div>
-            <div v-else-if="element.name === 'conversation_info'">
-              <AccordionItem
-                :title="$t('CONVERSATION_SIDEBAR.ACCORDION.CONVERSATION_INFO')"
-                :is-open="isContactSidebarItemOpen('is_conv_details_open')"
-                compact
-                @toggle="
-                  value => toggleSidebarUIState('is_conv_details_open', value)
-                "
-              >
-                <ConversationInfo
-                  :conversation-attributes="conversationAdditionalAttributes"
-                  :contact-attributes="contactAdditionalAttributes"
-                />
-              </AccordionItem>
-            </div>
-            <div v-else-if="element.name === 'contact_attributes'">
-              <AccordionItem
-                :title="$t('CONVERSATION_SIDEBAR.ACCORDION.CONTACT_ATTRIBUTES')"
-                :is-open="
-                  isContactSidebarItemOpen('is_contact_attributes_open')
-                "
-                compact
-                @toggle="
-                  value =>
-                    toggleSidebarUIState('is_contact_attributes_open', value)
-                "
-              >
-                <CustomAttributes
-                  attribute-type="contact_attribute"
-                  attribute-from="conversation_contact_panel"
-                  :contact-id="contact.id"
-                  :empty-state-message="
-                    $t('CONVERSATION_CUSTOM_ATTRIBUTES.NO_RECORDS_FOUND')
-                  "
-                />
-              </AccordionItem>
-            </div>
-            <div v-else-if="element.name === 'previous_conversation'">
-              <AccordionItem
-                v-if="contact.id"
-                :title="
-                  $t('CONVERSATION_SIDEBAR.ACCORDION.PREVIOUS_CONVERSATION')
-                "
-                :is-open="isContactSidebarItemOpen('is_previous_conv_open')"
-                compact
-                @toggle="
-                  value => toggleSidebarUIState('is_previous_conv_open', value)
-                "
-              >
-                <ContactConversations
-                  :contact-id="contact.id"
-                  :conversation-id="conversationId"
-                />
-              </AccordionItem>
-            </div>
-            <woot-feature-toggle
-              v-else-if="element.name === 'macros'"
-              feature-key="macros"
-            >
-              <AccordionItem
-                :title="$t('CONVERSATION_SIDEBAR.ACCORDION.MACROS')"
-                :is-open="isContactSidebarItemOpen('is_macro_open')"
-                compact
-                @toggle="value => toggleSidebarUIState('is_macro_open', value)"
-              >
-                <MacrosList :conversation-id="conversationId" />
-              </AccordionItem>
-            </woot-feature-toggle>
-            <div
-              v-else-if="
-                element.name === 'shopify_orders' && isShopifyFeatureEnabled
+          <div
+            v-if="element.name === 'conversation_actions'"
+            class="conversation--actions"
+          >
+            <AccordionItem
+              :title="$t('CONVERSATION_SIDEBAR.ACCORDION.CONVERSATION_ACTIONS')"
+              :is-open="isContactSidebarItemOpen('is_conv_actions_open')"
+              @toggle="
+                value => toggleSidebarUIState('is_conv_actions_open', value)
               "
             >
-              <AccordionItem
-                :title="$t('CONVERSATION_SIDEBAR.ACCORDION.SHOPIFY_ORDERS')"
-                :is-open="isContactSidebarItemOpen('is_shopify_orders_open')"
-                compact
-                @toggle="
-                  value => toggleSidebarUIState('is_shopify_orders_open', value)
+              <ConversationAction
+                :conversation-id="conversationId"
+                :inbox-id="inboxId"
+              />
+            </AccordionItem>
+          </div>
+          <div
+            v-else-if="element.name === 'conversation_participants'"
+            class="conversation--actions"
+          >
+            <AccordionItem
+              :title="$t('CONVERSATION_PARTICIPANTS.SIDEBAR_TITLE')"
+              :is-open="isContactSidebarItemOpen('is_conv_participants_open')"
+              @toggle="
+                value =>
+                  toggleSidebarUIState('is_conv_participants_open', value)
+              "
+            >
+              <ConversationParticipant
+                :conversation-id="conversationId"
+                :inbox-id="inboxId"
+              />
+            </AccordionItem>
+          </div>
+          <div v-else-if="element.name === 'conversation_info'">
+            <AccordionItem
+              :title="$t('CONVERSATION_SIDEBAR.ACCORDION.CONVERSATION_INFO')"
+              :is-open="isContactSidebarItemOpen('is_conv_details_open')"
+              compact
+              @toggle="
+                value => toggleSidebarUIState('is_conv_details_open', value)
+              "
+            >
+              <ConversationInfo
+                :conversation-attributes="conversationAdditionalAttributes"
+                :contact-attributes="contactAdditionalAttributes"
+              />
+            </AccordionItem>
+          </div>
+          <div v-else-if="element.name === 'contact_attributes'">
+            <AccordionItem
+              :title="$t('CONVERSATION_SIDEBAR.ACCORDION.CONTACT_ATTRIBUTES')"
+              :is-open="isContactSidebarItemOpen('is_contact_attributes_open')"
+              compact
+              @toggle="
+                value =>
+                  toggleSidebarUIState('is_contact_attributes_open', value)
+              "
+            >
+              <CustomAttributes
+                attribute-type="contact_attribute"
+                attribute-from="conversation_contact_panel"
+                :contact-id="contact.id"
+                :empty-state-message="
+                  $t('CONVERSATION_CUSTOM_ATTRIBUTES.NO_RECORDS_FOUND')
                 "
-              >
-                <ShopifyOrdersList :contact-id="contactId" />
-              </AccordionItem>
-            </div>
-            <div v-else-if="element.name === 'contact_notes'">
-              <AccordionItem
-                :title="$t('CONVERSATION_SIDEBAR.ACCORDION.CONTACT_NOTES')"
-                :is-open="isContactSidebarItemOpen('is_contact_notes_open')"
-                compact
-                @toggle="
-                  value => toggleSidebarUIState('is_contact_notes_open', value)
-                "
-              >
-                <ContactNotes :contact-id="contactId" />
-              </AccordionItem>
-            </div>
+              />
+            </AccordionItem>
+          </div>
+          <div v-else-if="element.name === 'previous_conversation'">
+            <AccordionItem
+              v-if="contact.id"
+              :title="
+                $t('CONVERSATION_SIDEBAR.ACCORDION.PREVIOUS_CONVERSATION')
+              "
+              :is-open="isContactSidebarItemOpen('is_previous_conv_open')"
+              compact
+              @toggle="
+                value => toggleSidebarUIState('is_previous_conv_open', value)
+              "
+            >
+              <ContactConversations
+                :contact-id="contact.id"
+                :conversation-id="conversationId"
+              />
+            </AccordionItem>
+          </div>
+          <woot-feature-toggle
+            v-else-if="element.name === 'macros'"
+            feature-key="macros"
+          >
+            <AccordionItem
+              :title="$t('CONVERSATION_SIDEBAR.ACCORDION.MACROS')"
+              :is-open="isContactSidebarItemOpen('is_macro_open')"
+              compact
+              @toggle="value => toggleSidebarUIState('is_macro_open', value)"
+            >
+              <MacrosList :conversation-id="conversationId" />
+            </AccordionItem>
+          </woot-feature-toggle>
+          <div
+            v-else-if="
+              element.name === 'linear_issues' && isLinearFeatureEnabled
+            "
+          >
+            <AccordionItem
+              :title="$t('CONVERSATION_SIDEBAR.ACCORDION.LINEAR_ISSUES')"
+              :is-open="isContactSidebarItemOpen('is_linear_issues_open')"
+              compact
+              @toggle="
+                value => toggleSidebarUIState('is_linear_issues_open', value)
+              "
+            >
+              <LinearSetupCTA v-if="!isLinearIntegrationEnabled" />
+              <LinearIssuesList v-else :conversation-id="conversationId" />
+            </AccordionItem>
+          </div>
+          <div
+            v-else-if="
+              element.name === 'shopify_orders' && isShopifyFeatureEnabled
+            "
+          >
+            <AccordionItem
+              :title="$t('CONVERSATION_SIDEBAR.ACCORDION.SHOPIFY_ORDERS')"
+              :is-open="isContactSidebarItemOpen('is_shopify_orders_open')"
+              compact
+              @toggle="
+                value => toggleSidebarUIState('is_shopify_orders_open', value)
+              "
+            >
+              <ShopifyOrdersList :contact-id="contactId" />
+            </AccordionItem>
+          </div>
+          <div v-else-if="element.name === 'contact_notes'">
+            <AccordionItem
+              :title="$t('CONVERSATION_SIDEBAR.ACCORDION.CONTACT_NOTES')"
+              :is-open="isContactSidebarItemOpen('is_contact_notes_open')"
+              compact
+              @toggle="
+                value => toggleSidebarUIState('is_contact_notes_open', value)
+              "
+            >
+              <ContactNotes :contact-id="contactId" />
+            </AccordionItem>
           </div>
         </template>
       </Draggable>
@@ -269,7 +304,7 @@ onMounted(() => {
 <style lang="scss" scoped>
 ::v-deep {
   .contact--profile {
-    @apply pb-3 border-b border-solid border-slate-75 dark:border-slate-700;
+    @apply pb-3 border-b border-solid border-n-weak;
   }
 
   .conversation--actions .multiselect-wrap--small {
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ConversationAction.vue b/app/javascript/dashboard/routes/dashboard/conversation/ConversationAction.vue
index b715c000a..f94fc7a9b 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ConversationAction.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ConversationAction.vue
@@ -207,7 +207,7 @@ export default {
 </script>
 
 <template>
-  <div class="bg-white dark:bg-slate-900">
+  <div class="bg-n-background">
     <div class="multiselect-wrap--small">
       <ContactDetailsItem
         compact
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ConversationParticipant.vue b/app/javascript/dashboard/routes/dashboard/conversation/ConversationParticipant.vue
index f3bdbbee5..2323b4281 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ConversationParticipant.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ConversationParticipant.vue
@@ -155,7 +155,7 @@ export default {
 </script>
 
 <template>
-  <div class="relative bg-white dark:bg-slate-900">
+  <div class="relative bg-n-background">
     <div class="flex justify-between">
       <div class="flex justify-between w-full mb-1">
         <div>
@@ -163,7 +163,7 @@ export default {
             <Spinner v-if="watchersUiFlas.isFetching" size="tiny" />
             {{ totalWatchersText }}
           </p>
-          <p v-else class="m-0 text-sm text-slate-400 dark:text-slate-700">
+          <p v-else class="m-0 text-sm text-n-slate-10">
             {{ $t('CONVERSATION_PARTICIPANTS.NO_PARTICIPANTS_TEXT') }}
           </p>
         </div>
@@ -185,10 +185,7 @@ export default {
         :show-more-thumbnails-count="showMoreThumbs"
         :users-list="thumbnailList"
       />
-      <p
-        v-if="isUserWatching"
-        class="m-0 text-sm text-slate-300 dark:text-slate-300"
-      >
+      <p v-if="isUserWatching" class="m-0 text-sm text-n-slate-10">
         {{ $t('CONVERSATION_PARTICIPANTS.YOU_ARE_WATCHING') }}
       </p>
       <NextButton
@@ -207,12 +204,15 @@ export default {
           onCloseDropdown();
         }
       "
-      :class="{ 'dropdown-pane--open': showDropDown }"
-      class="dropdown-pane"
+      :class="{
+        'block visible': showDropDown,
+        'hidden invisible': !showDropDown,
+      }"
+      class="border rounded-lg shadow-lg bg-n-alpha-3 absolute backdrop-blur-[100px] border-n-strong dark:border-n-strong p-2 z-[9999] box-border top-8 w-full"
     >
       <div class="flex items-center justify-between mb-1">
         <h4
-          class="m-0 overflow-hidden text-sm whitespace-nowrap text-ellipsis text-slate-800 dark:text-slate-100"
+          class="m-0 overflow-hidden text-sm whitespace-nowrap text-ellipsis text-n-slate-12"
         >
           {{ $t('CONVERSATION_PARTICIPANTS.ADD_PARTICIPANTS') }}
         </h4>
@@ -227,9 +227,3 @@ export default {
     </div>
   </div>
 </template>
-
-<style lang="scss" scoped>
-.dropdown-pane {
-  @apply box-border top-8 w-full;
-}
-</style>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue b/app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue
index 14b1f37d1..a1534a772 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue
@@ -4,12 +4,10 @@ import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useAccount } from 'dashboard/composables/useAccount';
 import ChatList from '../../../components/ChatList.vue';
 import ConversationBox from '../../../components/widgets/conversation/ConversationBox.vue';
-import PopOverSearch from './search/PopOverSearch.vue';
 import wootConstants from 'dashboard/constants/globals';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import CmdBarConversationSnooze from 'dashboard/routes/dashboard/commands/CmdBarConversationSnooze.vue';
 import { emitter } from 'shared/helpers/mitt';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import SidepanelSwitch from 'dashboard/components-next/Conversation/SidepanelSwitch.vue';
 import ConversationSidebar from 'dashboard/components/widgets/conversation/ConversationSidebar.vue';
 
@@ -17,7 +15,6 @@ export default {
   components: {
     ChatList,
     ConversationBox,
-    PopOverSearch,
     CmdBarConversationSnooze,
     SidepanelSwitch,
     ConversationSidebar,
@@ -75,7 +72,6 @@ export default {
     ...mapGetters({
       chatList: 'getAllConversations',
       currentChat: 'getSelectedChat',
-      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
     }),
     showConversationList() {
       return this.isOnExpandedLayout ? !this.conversationId : true;
@@ -100,12 +96,6 @@ export default {
       const { is_contact_sidebar_open: isContactSidebarOpen } = this.uiSettings;
       return isContactSidebarOpen;
     },
-    showPopOverSearch() {
-      return !this.isFeatureEnabledonAccount(
-        this.accountId,
-        FEATURE_FLAGS.CHATWOOT_V4
-      );
-    },
   },
   watch: {
     conversationId() {
@@ -215,13 +205,7 @@ export default {
       :folders-id="foldersId"
       :is-on-expanded-layout="isOnExpandedLayout"
       @conversation-load="onConversationLoad"
-    >
-      <PopOverSearch
-        v-if="showPopOverSearch"
-        :is-on-expanded-layout="isOnExpandedLayout"
-        @toggle-conversation-layout="toggleConversationLayout"
-      />
-    </ChatList>
+    />
     <ConversationBox
       v-if="showMessageView"
       :inbox-id="inboxId"
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/Macros/List.vue b/app/javascript/dashboard/routes/dashboard/conversation/Macros/List.vue
index 9e7f92ae1..7903ae751 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/Macros/List.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/Macros/List.vue
@@ -104,7 +104,6 @@ onMounted(() => {
           :key="element.id"
           :macro="element"
           :conversation-id="conversationId"
-          class="drag-handle cursor-grab"
         />
       </template>
     </Draggable>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroItem.vue b/app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroItem.vue
index 2b7637ee2..b6de05d51 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroItem.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroItem.vue
@@ -54,6 +54,7 @@ const closeMacroPreview = () => {
 <template>
   <div
     class="relative flex items-center justify-between leading-4 rounded-md h-10 pl-3 pr-2"
+    :class="showPreview ? 'cursor-default' : 'drag-handle cursor-grab'"
   >
     <span
       class="overflow-hidden whitespace-nowrap text-ellipsis font-medium text-n-slate-12"
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroPreview.vue b/app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroPreview.vue
index 299531df2..d5a2ae0b8 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroPreview.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/Macros/MacroPreview.vue
@@ -59,10 +59,10 @@ const resolvedMacro = computed(() => {
     >
       <div
         v-if="i !== macro.actions.length - 1"
-        class="top-[0.390625rem] absolute -bottom-1 left-0 w-px bg-slate-75 dark:bg-slate-600"
+        class="top-[0.390625rem] absolute -bottom-1 left-0 w-px bg-n-slate-6"
       />
       <div
-        class="absolute -left-[0.21875rem] top-[0.2734375rem] w-2 h-2 rounded-full bg-n-solid-1 border-2 border-solid border-n-weak dark:border-slate-600"
+        class="absolute -left-[0.21875rem] top-[0.2734375rem] w-2 h-2 rounded-full bg-n-solid-1 border-2 border-solid border-n-weak dark:border-n-slate-6"
       />
       <p class="mb-1 text-xs text-n-slate-11">
         {{ $t(`MACROS.ACTIONS.${action.actionName}`) }}
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactForm.vue b/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactForm.vue
index f5075f201..967d25912 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactForm.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactForm.vue
@@ -346,7 +346,7 @@ export default {
         </label>
         <div
           v-if="isPhoneNumberNotValid || !phoneNumber"
-          class="relative mx-0 mt-0 mb-2.5 p-2 rounded-md text-sm border border-solid border-yellow-500 text-yellow-700 dark:border-yellow-700 bg-yellow-200/60 dark:bg-yellow-200/20 dark:text-yellow-400"
+          class="relative mx-0 mt-0 mb-2.5 p-2 rounded-md text-sm border border-solid border-n-amber-5 text-n-amber-12 bg-n-amber-3"
         >
           {{ $t('CONTACT_FORM.FORM.PHONE_NUMBER.HELP') }}
         </div>
@@ -394,13 +394,13 @@ export default {
         class="flex items-stretch w-full mb-4"
       >
         <span
-          class="flex items-center h-10 px-2 text-sm border-solid bg-slate-50 border-y ltr:border-l rtl:border-r ltr:rounded-l-md rtl:rounded-r-md dark:bg-slate-700 text-slate-800 dark:text-slate-100 border-slate-200 dark:border-slate-600"
+          class="flex items-center h-10 px-2 text-sm border-solid border-y ltr:border-l rtl:border-r ltr:rounded-l-md rtl:rounded-r-md bg-n-solid-3 text-n-slate-11 border-n-weak"
         >
           {{ socialProfile.prefixURL }}
         </span>
         <input
           v-model="socialProfileUserNames[socialProfile.key]"
-          class="input-group-field ltr:!rounded-l-none rtl:rounded-r-none !mb-0"
+          class="input-group-field ltr:!rounded-l-none rtl:!rounded-r-none !mb-0"
           type="text"
         />
       </div>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/contact/SocialIcons.vue b/app/javascript/dashboard/routes/dashboard/conversation/contact/SocialIcons.vue
index 0cd0ad4b5..b5c4b12be 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/contact/SocialIcons.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/contact/SocialIcons.vue
@@ -41,7 +41,7 @@ export default {
       <fluent-icon
         :icon="`brand-${profile.key}`"
         size="16"
-        class="text-slate-500 dark:text-slate-400 hover:text-slate-700 dark:hover:text-slate-200"
+        class="text-n-slate-11 hover:text-n-slate-10"
       />
     </a>
   </div>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/labels/LabelBox.vue b/app/javascript/dashboard/routes/dashboard/conversation/labels/LabelBox.vue
index be46d268f..e129852b2 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/labels/LabelBox.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/labels/LabelBox.vue
@@ -102,20 +102,21 @@ export default {
           @remove="removeLabelFromConversation"
         />
 
-        <div class="dropdown-wrap">
-          <div
-            :class="{ 'dropdown-pane--open': showSearchDropdownLabel }"
-            class="dropdown-pane"
-          >
-            <LabelDropdown
-              v-if="showSearchDropdownLabel"
-              :account-labels="accountLabels"
-              :selected-labels="savedLabels"
-              :allow-creation="isAdmin"
-              @add="addLabelToConversation"
-              @remove="removeLabelFromConversation"
-            />
-          </div>
+        <div
+          :class="{
+            'block visible': showSearchDropdownLabel,
+            'hidden invisible': !showSearchDropdownLabel,
+          }"
+          class="border rounded-lg bg-n-alpha-3 top-6 backdrop-blur-[100px] absolute w-full shadow-lg border-n-strong dark:border-n-strong p-2 box-border z-[9999]"
+        >
+          <LabelDropdown
+            v-if="showSearchDropdownLabel"
+            :account-labels="accountLabels"
+            :selected-labels="savedLabels"
+            :allow-creation="isAdmin"
+            @add="addLabelToConversation"
+            @remove="removeLabelFromConversation"
+          />
         </div>
       </div>
     </div>
@@ -131,28 +132,8 @@ export default {
   width: 100%;
 
   .label-wrap {
-    line-height: var(--space-medium);
+    line-height: 1.5rem;
     position: relative;
-
-    .dropdown-wrap {
-      display: flex;
-      left: -1px;
-      margin-right: var(--space-medium);
-      position: absolute;
-      top: var(--space-medium);
-      width: 100%;
-
-      .dropdown-pane {
-        width: 100%;
-        box-sizing: border-box;
-      }
-    }
   }
 }
-
-.error {
-  color: var(--r-500);
-  font-size: var(--font-size-mini);
-  font-weight: var(--font-weight-medium);
-}
 </style>
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/search/PopOverSearch.vue b/app/javascript/dashboard/routes/dashboard/conversation/search/PopOverSearch.vue
deleted file mode 100644
index 1c1627914..000000000
--- a/app/javascript/dashboard/routes/dashboard/conversation/search/PopOverSearch.vue
+++ /dev/null
@@ -1,78 +0,0 @@
-<script>
-import { mapGetters } from 'vuex';
-import SwitchLayout from './SwitchLayout.vue';
-import { frontendURL } from 'dashboard/helper/URLHelper';
-
-export default {
-  components: {
-    SwitchLayout,
-  },
-  directives: {
-    focus: {
-      inserted(el) {
-        el.focus();
-      },
-    },
-  },
-  props: {
-    isOnExpandedLayout: {
-      type: Boolean,
-      required: true,
-    },
-  },
-  emits: ['toggleConversationLayout'],
-  computed: {
-    ...mapGetters({
-      accountId: 'getCurrentAccountId',
-    }),
-    searchUrl() {
-      return frontendURL(`accounts/${this.accountId}/search`);
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="relative">
-    <div
-      class="flex px-4 pb-1 justify-between items-center flex-row gap-1 pt-2.5 border-b border-transparent"
-    >
-      <woot-sidemenu-icon
-        size="xs"
-        class="relative top-0 ltr:-ml-1.5 rtl:-mr-1.5 flex-shrink-0 focus:!bg-n-solid-3 dark:!hover:bg-n-solid-2 hover:!bg-n-alpha-2"
-      />
-      <router-link
-        :to="searchUrl"
-        class="inline-flex items-center flex-1 h-6 min-w-0 gap-1 px-2 py-0 text-left rounded-md rtl:mr-2.5 search-link rtl:text-right bg-n-slate-9/10 hover:bg-n-slate-3"
-      >
-        <div class="flex flex-shrink-0">
-          <fluent-icon
-            icon="search"
-            class="search--icon text-n-slate-11"
-            size="16"
-          />
-        </div>
-        <p
-          class="mb-0 overflow-hidden text-sm search--label whitespace-nowrap text-ellipsis text-n-slate-11"
-        >
-          {{ $t('CONVERSATION.SEARCH_MESSAGES') }}
-        </p>
-      </router-link>
-      <SwitchLayout
-        :is-on-expanded-layout="isOnExpandedLayout"
-        @toggle="$emit('toggleConversationLayout')"
-      />
-    </div>
-  </div>
-</template>
-
-<style lang="scss" scoped>
-.search-link {
-  &:hover {
-    .search--icon,
-    .search--label {
-      @apply hover:text-woot-500 dark:hover:text-woot-500;
-    }
-  }
-}
-</style>
diff --git a/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/ArticleSearchResultItem.vue b/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/ArticleSearchResultItem.vue
index 0c3254028..e5108ddc1 100644
--- a/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/ArticleSearchResultItem.vue
+++ b/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/ArticleSearchResultItem.vue
@@ -50,18 +50,18 @@ const handleCopy = async e => {
 
 <template>
   <button
-    class="flex flex-col w-full gap-1 px-2 py-1 bg-white border border-transparent border-solid rounded-md cursor-pointer dark:bg-slate-900 hover:bg-slate-25 hover:dark:bg-slate-800 group focus:outline-none focus:bg-slate-25 focus:border-slate-500 dark:focus:border-slate-400 dark:focus:bg-slate-800"
+    class="flex flex-col w-full gap-1 px-2 py-1 border border-transparent border-solid rounded-md cursor-pointer hover:bg-n-slate-3 group focus:outline-none focus:bg-n-slate-3"
     @click="handlePreview"
   >
     <h4
-      class="w-full mb-0 -mx-1 text-sm rounded-sm ltr:text-left rtl:text-right text-slate-900 dark:text-slate-25 hover:underline group-hover:underline"
+      class="w-full mb-0 -mx-1 text-sm rounded-sm ltr:text-left rtl:text-right text-n-slate-12 hover:underline group-hover:underline"
     >
       {{ title }}
     </h4>
 
     <div class="flex content-between items-center gap-0.5 w-full">
       <p
-        class="w-full mb-0 text-sm ltr:text-left rtl:text-right text-slate-600 dark:text-slate-300"
+        class="w-full mb-0 text-sm ltr:text-left rtl:text-right text-n-slate-11"
       >
         {{ locale }}
         {{ ` / ` }}
diff --git a/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/ArticleView.vue b/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/ArticleView.vue
index f2a2ab4d6..7c7dd0040 100644
--- a/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/ArticleView.vue
+++ b/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/ArticleView.vue
@@ -1,6 +1,7 @@
 <script setup>
 import IframeLoader from 'shared/components/IframeLoader.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
+import { useMapGetter } from 'dashboard/composables/store';
 
 defineProps({
   url: {
@@ -11,6 +12,8 @@ defineProps({
 
 const emit = defineEmits(['back', 'insert']);
 
+const isRTL = useMapGetter('accounts/isRTL');
+
 const onBack = e => {
   e.stopPropagation();
   emit('back');
@@ -35,7 +38,7 @@ const onInsert = e => {
     </div>
     <div class="-ml-4 h-full overflow-y-auto">
       <div class="w-full h-full min-h-0">
-        <IframeLoader :url="url" />
+        <IframeLoader :url="url" :is-rtl="isRTL" is-dir-applied />
       </div>
     </div>
 
diff --git a/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/Header.vue b/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/Header.vue
index 7fac7b663..516984b80 100644
--- a/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/Header.vue
+++ b/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/Header.vue
@@ -47,7 +47,7 @@ useKeyboardEvents(keyboardEvents);
 <template>
   <div class="flex flex-col py-1">
     <div class="flex items-center justify-between py-2 mb-1">
-      <h3 class="text-base text-slate-900 dark:text-slate-25">
+      <h3 class="text-base text-n-slate-12">
         {{ title }}
       </h3>
       <Button ghost xs slate icon="i-lucide-x" @click="onClose" />
@@ -63,7 +63,7 @@ useKeyboardEvents(keyboardEvents);
         ref="searchInputRef"
         type="text"
         :placeholder="$t('HELP_CENTER.ARTICLE_SEARCH.PLACEHOLDER')"
-        class="block w-full !h-9 ltr:!pl-8 rtl:!pr-8 dark:!bg-n-slate-2 !border-n-weak !bg-n-slate-2 text-sm rounded-md leading-8 text-slate-700 shadow-sm ring-2 ring-transparent ring-slate-300 border border-solid placeholder:text-slate-400 focus:border-woot-600 focus:ring-woot-200 !mb-0 focus:bg-slate-25 dark:focus:bg-slate-700 dark:focus:ring-woot-700"
+        class="block w-full !h-9 ltr:!pl-8 rtl:!pr-8 dark:!bg-n-slate-2 !border-n-weak !bg-n-slate-2 text-sm rounded-md leading-8 text-n-slate-12 shadow-sm ring-2 ring-transparent ring-n-weak border border-solid placeholder:text-n-slate-10 focus:border-n-brand focus:ring-n-brand !mb-0"
         :value="searchQuery"
         @input="onInput"
       />
diff --git a/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/SearchPopover.vue b/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/SearchPopover.vue
index f54db1597..88504d26d 100644
--- a/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/SearchPopover.vue
+++ b/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/SearchPopover.vue
@@ -137,7 +137,7 @@ export default {
   >
     <div
       v-on-clickaway="onClose"
-      class="flex flex-col px-4 pb-4 rounded-md shadow-md border border-solid border-slate-50 dark:border-slate-800 bg-white dark:bg-slate-900 z-[1000] max-w-[720px] md:w-[20rem] lg:w-[24rem] xl:w-[28rem] 2xl:w-[32rem] h-[calc(100vh-20rem)] max-h-[40rem]"
+      class="flex flex-col px-4 pb-4 rounded-md shadow-md border border-solid border-n-weak bg-n-background z-[1000] max-w-[720px] md:w-[20rem] lg:w-[24rem] xl:w-[28rem] 2xl:w-[32rem] h-[calc(100vh-20rem)] max-h-[40rem]"
     >
       <SearchHeader
         :title="$t('HELP_CENTER.ARTICLE_SEARCH.TITLE')"
diff --git a/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/SearchResults.vue b/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/SearchResults.vue
index a51e29767..7338924b1 100644
--- a/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/SearchResults.vue
+++ b/app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleSearch/SearchResults.vue
@@ -39,13 +39,19 @@ export default {
 
 <template>
   <div
-    class="flex justify-end h-full gap-1 py-4 overflow-y-auto bg-white dark:bg-slate-900"
+    class="flex justify-end h-full gap-1 py-4 overflow-y-auto bg-n-background"
   >
     <div class="flex flex-col w-full gap-1">
-      <div v-if="isLoading" class="empty-state-message">
+      <div
+        v-if="isLoading"
+        class="text-center flex items-center justify-center px-4 py-8 text-n-slate-10 text-sm"
+      >
         {{ $t('HELP_CENTER.ARTICLE_SEARCH_RESULT.SEARCH_LOADER') }}
       </div>
-      <div v-else-if="showNoResults" class="empty-state-message">
+      <div
+        v-else-if="showNoResults"
+        class="text-center flex items-center justify-center px-4 py-8 text-n-slate-10 text-sm"
+      >
         {{ $t('HELP_CENTER.ARTICLE_SEARCH_RESULT.NO_RESULT') }}
       </div>
       <template v-else>
@@ -65,9 +71,3 @@ export default {
     </div>
   </div>
 </template>
-
-<style scoped>
-.empty-state-message {
-  @apply text-center flex items-center justify-center px-4 py-8 text-slate-500 text-sm;
-}
-</style>
diff --git a/app/javascript/dashboard/routes/dashboard/helpcenter/components/UpgradePage.vue b/app/javascript/dashboard/routes/dashboard/helpcenter/components/UpgradePage.vue
index b498e4385..ec38b3248 100644
--- a/app/javascript/dashboard/routes/dashboard/helpcenter/components/UpgradePage.vue
+++ b/app/javascript/dashboard/routes/dashboard/helpcenter/components/UpgradePage.vue
@@ -68,17 +68,17 @@ export default {
 
 <template>
   <div
-    class="flex flex-col gap-12 sm:gap-16 items-center justify-center py-0 px-4 md:px-0 w-full min-h-screen max-w-full overflow-auto bg-white dark:bg-slate-900"
+    class="flex flex-col gap-12 sm:gap-16 items-center justify-center py-0 px-4 md:px-0 w-full min-h-screen max-w-full overflow-auto bg-n-background"
   >
     <div class="flex flex-col justify-start sm:justify-center gap-6">
       <div class="flex flex-col gap-1.5 items-start sm:items-center">
         <h1
-          class="text-slate-900 dark:text-white text-left sm:text-center text-4xl sm:text-5xl mb-6 font-semibold"
+          class="text-n-slate-12 text-left sm:text-center text-4xl sm:text-5xl mb-6 font-semibold"
         >
           {{ $t('HELP_CENTER.UPGRADE_PAGE.TITLE') }}
         </h1>
         <p
-          class="max-w-2xl text-base font-normal leading-6 text-left sm:text-center text-slate-700 dark:text-slate-200"
+          class="max-w-2xl text-base font-normal leading-6 text-left sm:text-center text-n-slate-11"
         >
           {{
             isOnChatwootCloud
@@ -116,14 +116,14 @@ export default {
               :icon="feature.icon"
               icon-lib="lucide"
               :size="26"
-              class="mt-px text-slate-800 dark:text-slate-25"
+              class="mt-px text-n-slate-12"
             />
           </div>
           <div>
-            <h5 class="font-semibold text-lg text-slate-800 dark:text-slate-25">
+            <h5 class="font-semibold text-lg text-n-slate-12">
               {{ feature.title }}
             </h5>
-            <p class="text-sm leading-6 text-slate-700 dark:text-slate-100">
+            <p class="text-sm leading-6 text-n-slate-12">
               {{ feature.description }}
             </p>
           </div>
diff --git a/app/javascript/dashboard/routes/dashboard/helpcenter/pages/HelpCenterPageRouteView.vue b/app/javascript/dashboard/routes/dashboard/helpcenter/pages/HelpCenterPageRouteView.vue
index f43270857..6e86b54f7 100644
--- a/app/javascript/dashboard/routes/dashboard/helpcenter/pages/HelpCenterPageRouteView.vue
+++ b/app/javascript/dashboard/routes/dashboard/helpcenter/pages/HelpCenterPageRouteView.vue
@@ -67,7 +67,7 @@ watch(
   <div class="flex flex-grow-0 w-full h-full min-h-0 app-wrapper">
     <section
       v-if="isHelpCenterEnabled"
-      class="flex flex-1 h-full px-0 overflow-hidden bg-white dark:bg-slate-900"
+      class="flex flex-1 h-full px-0 overflow-hidden bg-n-background"
     >
       <router-view />
     </section>
diff --git a/app/javascript/dashboard/routes/dashboard/helpcenter/pages/PortalsIndexPage.vue b/app/javascript/dashboard/routes/dashboard/helpcenter/pages/PortalsIndexPage.vue
index d5f9d677b..0d9100259 100644
--- a/app/javascript/dashboard/routes/dashboard/helpcenter/pages/PortalsIndexPage.vue
+++ b/app/javascript/dashboard/routes/dashboard/helpcenter/pages/PortalsIndexPage.vue
@@ -69,7 +69,7 @@ onMounted(() => performRouting());
 
 <template>
   <div
-    class="flex items-center justify-center w-full bg-n-background text-slate-600 dark:text-slate-200"
+    class="flex items-center justify-center w-full bg-n-background text-n-slate-11"
   >
     <Spinner />
   </div>
diff --git a/app/javascript/dashboard/routes/dashboard/inbox/InboxEmptyState.vue b/app/javascript/dashboard/routes/dashboard/inbox/InboxEmptyState.vue
index 2276037ce..f54fa8a7f 100644
--- a/app/javascript/dashboard/routes/dashboard/inbox/InboxEmptyState.vue
+++ b/app/javascript/dashboard/routes/dashboard/inbox/InboxEmptyState.vue
@@ -1,6 +1,11 @@
 <script>
 import { mapGetters } from 'vuex';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+
 export default {
+  components: {
+    Spinner,
+  },
   props: {
     emptyStateMessage: {
       type: String,
@@ -25,14 +30,12 @@ export default {
   <div
     class="items-center justify-center hidden w-full h-full text-center bg-n-background lg:flex"
   >
-    <span v-if="uiFlags.isFetching" class="my-4 spinner" />
+    <div v-if="uiFlags.isFetching" class="flex justify-center my-4">
+      <Spinner class="text-n-brand" />
+    </div>
     <div v-else class="flex flex-col items-center gap-2">
-      <fluent-icon
-        icon="mail-inbox"
-        size="40"
-        class="text-slate-600 dark:text-slate-400"
-      />
-      <span class="text-sm font-medium text-slate-500 dark:text-slate-300">
+      <fluent-icon icon="mail-inbox" size="40" class="text-n-slate-11" />
+      <span class="text-sm font-medium text-n-slate-11">
         {{ emptyMessage }}
       </span>
     </div>
diff --git a/app/javascript/dashboard/routes/dashboard/inbox/InboxList.vue b/app/javascript/dashboard/routes/dashboard/inbox/InboxList.vue
index 50771d538..f7b5eb2df 100644
--- a/app/javascript/dashboard/routes/dashboard/inbox/InboxList.vue
+++ b/app/javascript/dashboard/routes/dashboard/inbox/InboxList.vue
@@ -9,6 +9,7 @@ import InboxListHeader from './components/InboxListHeader.vue';
 import { INBOX_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import IntersectionObserver from 'dashboard/components/IntersectionObserver.vue';
 import CmdBarConversationSnooze from 'dashboard/routes/dashboard/commands/CmdBarConversationSnooze.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 
 export default {
   components: {
@@ -16,6 +17,7 @@ export default {
     InboxListHeader,
     IntersectionObserver,
     CmdBarConversationSnooze,
+    Spinner,
   },
   setup() {
     const { uiSettings } = useUISettings();
@@ -242,12 +244,12 @@ export default {
           @context-menu-close="isInboxContextMenuOpen = false"
           @click="openConversation(notificationItem)"
         />
-        <div v-if="uiFlags.isFetching" class="text-center">
-          <span class="mt-4 mb-4 spinner" />
+        <div v-if="uiFlags.isFetching" class="flex justify-center my-4">
+          <Spinner class="text-n-brand" />
         </div>
         <p
           v-if="showEmptyState"
-          class="p-4 text-sm font-medium text-center text-slate-400 dark:text-slate-400"
+          class="p-4 text-sm font-medium text-center text-n-slate-10"
         >
           {{ $t('INBOX.LIST.NO_NOTIFICATIONS') }}
         </p>
diff --git a/app/javascript/dashboard/routes/dashboard/inbox/InboxView.vue b/app/javascript/dashboard/routes/dashboard/inbox/InboxView.vue
index f420a40a8..29ddc5ef1 100644
--- a/app/javascript/dashboard/routes/dashboard/inbox/InboxView.vue
+++ b/app/javascript/dashboard/routes/dashboard/inbox/InboxView.vue
@@ -4,6 +4,7 @@ import { useTrack } from 'dashboard/composables';
 import InboxItemHeader from './components/InboxItemHeader.vue';
 import ConversationBox from 'dashboard/components/widgets/conversation/ConversationBox.vue';
 import InboxEmptyState from './InboxEmptyState.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import { INBOX_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
@@ -14,6 +15,7 @@ export default {
     InboxItemHeader,
     InboxEmptyState,
     ConversationBox,
+    Spinner,
   },
   setup() {
     const { uiSettings, updateUISettings } = useUISettings();
@@ -191,9 +193,9 @@ export default {
       />
       <div
         v-if="isConversationLoading"
-        class="flex items-center h-[calc(100%-56px)] justify-center bg-slate-25 dark:bg-slate-800"
+        class="flex items-center h-[calc(100%-56px)] my-4 justify-center bg-n-solid-1"
       >
-        <span class="my-4 spinner" />
+        <Spinner class="text-n-brand" />
       </div>
       <ConversationBox
         v-else
diff --git a/app/javascript/dashboard/routes/dashboard/inbox/components/InboxDisplayMenu.vue b/app/javascript/dashboard/routes/dashboard/inbox/components/InboxDisplayMenu.vue
index 71e506294..ec9d02979 100644
--- a/app/javascript/dashboard/routes/dashboard/inbox/components/InboxDisplayMenu.vue
+++ b/app/javascript/dashboard/routes/dashboard/inbox/components/InboxDisplayMenu.vue
@@ -182,12 +182,12 @@ export default {
             type="checkbox"
             :name="option.key"
             :checked="option.selected"
-            class="m-0 border-[1.5px] shadow border-slate-200 dark:border-slate-600 appearance-none rounded-[4px] w-4 h-4 dark:bg-slate-800 focus:ring-1 focus:ring-slate-100 dark:focus:ring-slate-700 checked:bg-n-brand dark:checked:bg-n-brand after:content-[''] after:text-white checked:after:content-['✓'] after:flex after:items-center after:justify-center checked:border-t checked:border-woot-700 dark:checked:border-woot-300 checked:border-b-0 checked:border-r-0 checked:border-l-0 after:text-center after:text-xs after:font-bold after:relative after:-top-[1.5px]"
+            class="m-0 border-[1.5px] shadow border-n-weak appearance-none rounded-[4px] w-4 h-4 dark:bg-n-background focus:ring-1 focus:ring-n-weak dark:focus:ring-n-strong checked:bg-n-brand dark:checked:bg-n-brand after:content-[''] after:text-white checked:after:content-['✓'] after:flex after:items-center after:justify-center checked:border-t checked:border-n-blue-10 checked:border-b-0 checked:border-r-0 checked:border-l-0 after:text-center after:text-xs after:font-bold after:relative after:-top-[1.5px]"
             @change="updateDisplayOption(option)"
           />
           <label
             :for="option.key"
-            class="text-xs font-medium text-slate-800 !ml-0 !mr-0 dark:text-slate-100"
+            class="text-xs font-medium text-n-slate-12 !ml-0 !mr-0 dark:text-n-slate-12"
           >
             {{ option.name }}
           </label>
diff --git a/app/javascript/dashboard/routes/dashboard/inbox/routes.js b/app/javascript/dashboard/routes/dashboard/inbox/routes.js
index 28ffa2ebf..4ec1dff75 100644
--- a/app/javascript/dashboard/routes/dashboard/inbox/routes.js
+++ b/app/javascript/dashboard/routes/dashboard/inbox/routes.js
@@ -7,8 +7,6 @@ import {
   CONVERSATION_PERMISSIONS,
 } from 'dashboard/constants/permissions.js';
 
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
-
 export const routes = [
   {
     path: frontendURL('accounts/:accountId/inbox-view'),
@@ -20,7 +18,6 @@ export const routes = [
         component: InboxEmptyStateView,
         meta: {
           permissions: [...ROLES, ...CONVERSATION_PERMISSIONS],
-          featureFlag: FEATURE_FLAGS.CHATWOOT_V4,
         },
       },
       {
@@ -29,7 +26,6 @@ export const routes = [
         component: InboxDetailView,
         meta: {
           permissions: [...ROLES, ...CONVERSATION_PERMISSIONS],
-          featureFlag: FEATURE_FLAGS.CHATWOOT_V4,
         },
       },
     ],
diff --git a/app/javascript/dashboard/routes/dashboard/notifications/components/NotificationPanel.vue b/app/javascript/dashboard/routes/dashboard/notifications/components/NotificationPanel.vue
deleted file mode 100644
index 59ecf67b4..000000000
--- a/app/javascript/dashboard/routes/dashboard/notifications/components/NotificationPanel.vue
+++ /dev/null
@@ -1,230 +0,0 @@
-<script>
-import { mapGetters } from 'vuex';
-import NotificationPanelList from './NotificationPanelList.vue';
-import { useTrack } from 'dashboard/composables';
-import { ACCOUNT_EVENTS } from '../../../../helper/AnalyticsHelper/events';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-export default {
-  components: {
-    NotificationPanelList,
-    NextButton,
-  },
-  emits: ['close'],
-  data() {
-    return {
-      pageSize: 15,
-    };
-  },
-  computed: {
-    ...mapGetters({
-      meta: 'notifications/getMeta',
-      records: 'notifications/getNotifications',
-      uiFlags: 'notifications/getUIFlags',
-    }),
-    totalUnreadNotifications() {
-      return this.meta.unreadCount;
-    },
-    noUnreadNotificationAvailable() {
-      return this.meta.unreadCount === 0;
-    },
-    getUnreadNotifications() {
-      return this.records.filter(notification => notification.read_at === null);
-    },
-    currentPage() {
-      return Number(this.meta.currentPage);
-    },
-    lastPage() {
-      if (this.totalUnreadNotifications > 15) {
-        return Math.ceil(this.totalUnreadNotifications / this.pageSize);
-      }
-      return 1;
-    },
-    inFirstPage() {
-      const page = Number(this.meta.currentPage);
-      return page === 1;
-    },
-    inLastPage() {
-      return this.currentPage === this.lastPage;
-    },
-  },
-  mounted() {
-    this.$store.dispatch('notifications/get', { page: 1 });
-  },
-  methods: {
-    onPageChange(page) {
-      this.$store.dispatch('notifications/get', { page });
-    },
-    openConversation(notification) {
-      const {
-        primary_actor_id: primaryActorId,
-        primary_actor_type: primaryActorType,
-        primary_actor: { id: conversationId },
-        notification_type: notificationType,
-      } = notification;
-
-      useTrack(ACCOUNT_EVENTS.OPEN_CONVERSATION_VIA_NOTIFICATION, {
-        notificationType,
-      });
-      this.$store.dispatch('notifications/read', {
-        id: notification.id,
-        primaryActorId,
-        primaryActorType,
-        unreadCount: this.meta.unreadCount,
-      });
-      this.$router.push({
-        name: 'inbox_conversation',
-        params: { conversation_id: conversationId },
-      });
-      this.$emit('close');
-    },
-    onClickNextPage() {
-      if (!this.inLastPage) {
-        const page = this.currentPage + 1;
-        this.onPageChange(page);
-      }
-    },
-    onClickPreviousPage() {
-      if (!this.inFirstPage) {
-        const page = this.currentPage - 1;
-        this.onPageChange(page);
-      }
-    },
-    onClickFirstPage() {
-      if (!this.inFirstPage) {
-        const page = 1;
-        this.onPageChange(page);
-      }
-    },
-    onClickLastPage() {
-      if (!this.inLastPage) {
-        const page = this.lastPage;
-        this.onPageChange(page);
-      }
-    },
-    onMarkAllDoneClick() {
-      useTrack(ACCOUNT_EVENTS.MARK_AS_READ_NOTIFICATIONS);
-      this.$store.dispatch('notifications/readAll');
-    },
-    openAudioNotificationSettings() {
-      this.$router.push({ name: 'profile_settings_index' });
-      this.closeNotificationPanel();
-      this.$nextTick(() => {
-        const audioSettings = document.getElementById(
-          'profile-settings-notifications'
-        );
-        if (audioSettings) {
-          // TODO [ref](https://github.com/chatwoot/chatwoot/pull/6233#discussion_r1069636890)
-          audioSettings.scrollIntoView(
-            { behavior: 'smooth', block: 'start' },
-            150
-          );
-        }
-      });
-    },
-    closeNotificationPanel() {
-      this.$emit('close');
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="modal-mask">
-    <div
-      v-on-clickaway="closeNotificationPanel"
-      class="flex-col h-[90vh] w-[32.5rem] flex justify-between z-10 rounded-md shadow-md absolute bg-white dark:bg-slate-800 left-14 rtl:left-auto rtl:right-14 m-4"
-    >
-      <div
-        class="flex flex-row items-center justify-between w-full px-6 pt-5 pb-3 border-b border-solid border-slate-50 dark:border-slate-700"
-      >
-        <div class="flex items-center">
-          <span class="text-xl font-bold text-slate-800 dark:text-slate-100">
-            {{ $t('NOTIFICATIONS_PAGE.UNREAD_NOTIFICATION.TITLE') }}
-          </span>
-          <span
-            v-if="totalUnreadNotifications"
-            class="px-2 py-1 ml-2 mr-2 font-semibold rounded-md text-slate-700 dark:text-slate-200 text-xxs bg-slate-50 dark:bg-slate-700"
-          >
-            {{ totalUnreadNotifications }}
-          </span>
-        </div>
-        <div class="flex gap-2">
-          <NextButton
-            v-if="!noUnreadNotificationAvailable"
-            faded
-            xs
-            icon="i-lucide-list-check"
-            :is-loading="uiFlags.isUpdating"
-            :label="$t('NOTIFICATIONS_PAGE.MARK_ALL_DONE')"
-            @click="onMarkAllDoneClick"
-          />
-          <NextButton
-            faded
-            xs
-            slate
-            icon="i-lucide-settings"
-            @click="openAudioNotificationSettings"
-          />
-          <NextButton
-            ghost
-            xs
-            slate
-            icon="i-lucide-x"
-            @click="closeNotificationPanel"
-          />
-        </div>
-      </div>
-      <NotificationPanelList
-        :notifications="getUnreadNotifications"
-        :is-loading="uiFlags.isFetching"
-        :on-click-notification="openConversation"
-        :in-last-page="inLastPage"
-        @close="closeNotificationPanel"
-      />
-      <div
-        v-if="records.length !== 0"
-        class="flex items-center justify-between px-5 py-1"
-      >
-        <div class="flex">
-          <NextButton
-            ghost
-            slate
-            icon="i-lucide-chevrons-left"
-            :disabled="inFirstPage"
-            @click="onClickFirstPage"
-          />
-          <NextButton
-            ghost
-            slate
-            icon="i-lucide-chevron-left"
-            class="ltr:-ml-3 rtl:-mr-3"
-            :disabled="inFirstPage"
-            @click="onClickPreviousPage"
-          />
-        </div>
-        <span class="font-semibold text-xxs text-slate-500 dark:text-slate-400">
-          {{ currentPage }} - {{ lastPage }}
-        </span>
-        <div class="flex">
-          <NextButton
-            ghost
-            slate
-            icon="i-lucide-chevron-right"
-            class="ltr:-mr-3 rtl:-ml-3"
-            :disabled="inLastPage"
-            @click="onClickNextPage"
-          />
-          <NextButton
-            ghost
-            slate
-            icon="i-lucide-chevrons-right"
-            :disabled="inLastPage"
-            @click="onClickLastPage"
-          />
-        </div>
-      </div>
-      <div v-else />
-    </div>
-  </div>
-</template>
diff --git a/app/javascript/dashboard/routes/dashboard/notifications/components/NotificationPanelItem.vue b/app/javascript/dashboard/routes/dashboard/notifications/components/NotificationPanelItem.vue
deleted file mode 100644
index 1ef18548f..000000000
--- a/app/javascript/dashboard/routes/dashboard/notifications/components/NotificationPanelItem.vue
+++ /dev/null
@@ -1,106 +0,0 @@
-<script>
-import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
-import { dynamicTime } from 'shared/helpers/timeHelper';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-export default {
-  components: {
-    Thumbnail,
-    NextButton,
-  },
-  props: {
-    notificationItem: {
-      type: Object,
-      default: () => {},
-    },
-  },
-  emits: ['openNotification'],
-  computed: {
-    notificationAssignee() {
-      const { primary_actor: primaryActor } = this.notificationItem;
-      return primaryActor?.meta?.assignee;
-    },
-    hasNotificationAssignee() {
-      return !!this.notificationAssignee;
-    },
-    notificationAssigneeName() {
-      return this.notificationAssignee?.name || '';
-    },
-    notificationAssigneeThumbnail() {
-      return this.notificationAssignee?.thumbnail || '';
-    },
-  },
-  methods: {
-    dynamicTime,
-    onClickOpenNotification() {
-      this.$emit('openNotification', this.notificationItem);
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="w-full">
-    <NextButton
-      link
-      slate
-      class="!w-full !h-auto"
-      @click="onClickOpenNotification()"
-    >
-      <div
-        class="flex-row items-center p-2.5 leading-[1.4] border-b border-solid border-slate-50 dark:border-slate-700 flex w-full hover:bg-slate-75 dark:hover:bg-slate-900 hover:rounded-md"
-      >
-        <div
-          v-if="!notificationItem.read_at"
-          class="w-2 h-2 rounded-full bg-woot-500"
-        />
-        <div v-else class="flex w-2" />
-        <div
-          class="flex-col ml-2.5 overflow-hidden w-full flex justify-between"
-        >
-          <div class="flex justify-between">
-            <div class="flex items-center">
-              <span class="font-bold text-slate-800 dark:text-slate-100">
-                {{
-                  `#${
-                    notificationItem.primary_actor
-                      ? notificationItem.primary_actor.id
-                      : $t(`NOTIFICATIONS_PAGE.DELETE_TITLE`)
-                  }`
-                }}
-              </span>
-              <span
-                class="text-xxs p-0.5 px-1 my-0 mx-2 bg-slate-50 dark:bg-slate-700 rounded-md"
-              >
-                {{
-                  $t(
-                    `NOTIFICATIONS_PAGE.TYPE_LABEL.${notificationItem.notification_type}`
-                  )
-                }}
-              </span>
-            </div>
-            <div v-if="hasNotificationAssignee">
-              <Thumbnail
-                :src="notificationAssigneeThumbnail"
-                size="16px"
-                :username="notificationAssigneeName"
-              />
-            </div>
-          </div>
-          <div class="flex w-full">
-            <span
-              class="overflow-hidden font-normal text-slate-700 dark:text-slate-200 whitespace-nowrap text-ellipsis"
-            >
-              {{ notificationItem.push_message_title }}
-            </span>
-          </div>
-          <span
-            class="flex mt-1 font-semibold text-slate-500 dark:text-slate-400 text-xxs"
-          >
-            {{ dynamicTime(notificationItem.last_activity_at) }}
-          </span>
-        </div>
-      </div>
-    </NextButton>
-  </div>
-</template>
diff --git a/app/javascript/dashboard/routes/dashboard/notifications/components/NotificationPanelList.vue b/app/javascript/dashboard/routes/dashboard/notifications/components/NotificationPanelList.vue
deleted file mode 100644
index a8bf0d0d4..000000000
--- a/app/javascript/dashboard/routes/dashboard/notifications/components/NotificationPanelList.vue
+++ /dev/null
@@ -1,81 +0,0 @@
-<script>
-import Spinner from 'shared/components/Spinner.vue';
-import EmptyState from 'dashboard/components/widgets/EmptyState.vue';
-import NotificationPanelItem from './NotificationPanelItem.vue';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-export default {
-  components: {
-    NotificationPanelItem,
-    Spinner,
-    EmptyState,
-    NextButton,
-  },
-  props: {
-    notifications: {
-      type: Array,
-      default: () => [],
-    },
-    isLoading: {
-      type: Boolean,
-      default: true,
-    },
-    onClickNotification: {
-      type: Function,
-      default: () => {},
-    },
-    inLastPage: {
-      type: Boolean,
-      default: false,
-    },
-  },
-  emits: ['close'],
-  computed: {
-    showEmptyResult() {
-      return !this.isLoading && this.notifications.length === 0;
-    },
-  },
-  methods: {
-    openNotificationPage() {
-      if (this.$route.name !== 'notifications_index') {
-        this.$router.push({
-          name: 'notifications_index',
-        });
-      }
-      this.$emit('close');
-    },
-  },
-};
-</script>
-
-<template>
-  <div class="flex-col py-2 px-2.5 overflow-auto h-full flex">
-    <NotificationPanelItem
-      v-for="notificationItem in notifications"
-      v-show="!isLoading"
-      :key="notificationItem.id"
-      :notification-item="notificationItem"
-      @open-notification="onClickNotification"
-    />
-    <EmptyState
-      v-if="showEmptyResult"
-      :title="$t('NOTIFICATIONS_PAGE.UNREAD_NOTIFICATION.EMPTY_MESSAGE')"
-    />
-    <NextButton
-      v-if="!isLoading && inLastPage"
-      ghost
-      class="!w-full mt-3"
-      :label="$t('NOTIFICATIONS_PAGE.UNREAD_NOTIFICATION.ALL_NOTIFICATIONS')"
-      @click="openNotificationPage"
-    />
-    <div
-      v-if="isLoading"
-      class="flex items-center justify-center mx-2 my-12 text-sm font-medium"
-    >
-      <Spinner />
-      <span>{{
-        $t('NOTIFICATIONS_PAGE.UNREAD_NOTIFICATION.LOADING_UNREAD_MESSAGE')
-      }}</span>
-    </div>
-  </div>
-</template>
diff --git a/app/javascript/dashboard/routes/dashboard/notifications/components/NotificationTable.vue b/app/javascript/dashboard/routes/dashboard/notifications/components/NotificationTable.vue
index b7b59c445..ce234cc54 100644
--- a/app/javascript/dashboard/routes/dashboard/notifications/components/NotificationTable.vue
+++ b/app/javascript/dashboard/routes/dashboard/notifications/components/NotificationTable.vue
@@ -66,7 +66,7 @@ export default {
         @click="onMarkAllDoneClick"
       />
     </div>
-    <table class="woot-table notifications-table overflow-auto">
+    <table class="notifications-table overflow-auto">
       <tbody v-show="!isLoading">
         <tr
           v-for="notificationItem in notifications"
@@ -74,9 +74,10 @@ export default {
           :class="{
             'is-unread': notificationItem.read_at === null,
           }"
+          class="border-b border-n-weak"
           @click="() => onClickNotification(notificationItem)"
         >
-          <td>
+          <td class="p-2.5 text-n-slate-12">
             <div
               class="overflow-hidden flex-view notification-contant--wrap whitespace-nowrap text-ellipsis"
             >
@@ -109,12 +110,12 @@ export default {
             <Thumbnail
               v-if="notificationItem.primary_actor.meta.assignee"
               :src="notificationItem.primary_actor.meta.assignee.thumbnail"
-              size="36px"
+              size="28px"
               :username="notificationItem.primary_actor.meta.assignee.name"
             />
           </td>
           <td>
-            <div class="text-right timestamp--column">
+            <div class="text-right timestamp--column ltr:mr-2 rtl:ml-2">
               <span class="notification--created-at">
                 {{ dynamicTime(notificationItem.last_activity_at) }}
               </span>
@@ -141,10 +142,8 @@ export default {
 </template>
 
 <style lang="scss" scoped>
-@import 'dashboard/assets/scss/mixins';
-
 .notification--title {
-  @apply text-sm m-0 text-slate-800 dark:text-slate-100;
+  @apply text-sm m-0 text-n-slate-12;
 }
 
 .notifications-table {
@@ -153,11 +152,11 @@ export default {
       @apply cursor-pointer;
 
       &:hover {
-        @apply bg-slate-50 dark:bg-slate-800;
+        @apply bg-n-slate-3;
       }
 
       &.is-active {
-        @apply bg-slate-100 dark:bg-slate-700;
+        @apply bg-n-slate-4 dark:bg-n-slate-6;
       }
 
       > td {
@@ -182,11 +181,11 @@ export default {
 }
 
 .notification--unread-indicator {
-  @apply w-2.5 h-2.5 rounded-full bg-woot-500 dark:bg-woot-500;
+  @apply w-2.5 h-2.5 rounded-full bg-n-brand;
 }
 
 .notification--created-at {
-  @apply text-slate-700 dark:text-slate-200 text-xs;
+  @apply text-n-slate-11 text-xs;
 }
 
 .notification--type {
@@ -206,6 +205,6 @@ export default {
 }
 
 .notification--message-title {
-  @apply text-slate-700 dark:text-slate-100;
+  @apply text-n-slate-12;
 }
 </style>
diff --git a/app/javascript/dashboard/routes/dashboard/notifications/components/NotificationsView.vue b/app/javascript/dashboard/routes/dashboard/notifications/components/NotificationsView.vue
index 0013ec42a..67805e0e3 100644
--- a/app/javascript/dashboard/routes/dashboard/notifications/components/NotificationsView.vue
+++ b/app/javascript/dashboard/routes/dashboard/notifications/components/NotificationsView.vue
@@ -68,7 +68,7 @@ export default {
         :on-mark-all-done-click="onMarkAllDoneClick"
       />
       <TableFooter
-        class="border-t border-slate-75 dark:border-slate-700/50"
+        class="border-t border-n-weak"
         :current-page="Number(meta.currentPage)"
         :total-count="meta.count"
         :page-size="15"
@@ -77,17 +77,3 @@ export default {
     </div>
   </div>
 </template>
-
-<style lang="scss" scoped>
-.notification--page {
-  background: var(--white);
-  overflow-y: auto;
-  width: 100%;
-}
-
-.notification--content {
-  display: flex;
-  flex-direction: column;
-  height: 100%;
-}
-</style>
diff --git a/app/javascript/dashboard/routes/dashboard/notifications/routes.js b/app/javascript/dashboard/routes/dashboard/notifications/routes.js
index 0e532362d..76293f347 100644
--- a/app/javascript/dashboard/routes/dashboard/notifications/routes.js
+++ b/app/javascript/dashboard/routes/dashboard/notifications/routes.js
@@ -11,7 +11,6 @@ export const routes = [
       headerTitle: '',
       icon: '',
       showNewButton: false,
-      showSidemenuIcon: false,
     },
     children: [
       {
diff --git a/app/javascript/dashboard/routes/dashboard/settings/SettingsHeader.vue b/app/javascript/dashboard/routes/dashboard/settings/SettingsHeader.vue
index b5772db54..ec51744ad 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/SettingsHeader.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/SettingsHeader.vue
@@ -35,10 +35,6 @@ export default {
       type: String,
       default: '',
     },
-    showSidemenuIcon: {
-      type: Boolean,
-      default: true,
-    },
   },
   setup() {
     const { isAdmin } = useAdmin();
@@ -59,7 +55,6 @@ export default {
     class="flex justify-between items-center h-20 min-h-[3.5rem] px-4 py-2 bg-n-background"
   >
     <h1 class="flex items-center mb-0 text-2xl text-n-slate-12">
-      <woot-sidemenu-icon v-if="showSidemenuIcon" />
       <BackButton
         v-if="showBackButton"
         :button-label="backButtonLabel"
@@ -68,7 +63,7 @@ export default {
       />
 
       <slot />
-      <span class="text-xl font-medium text-slate-900 dark:text-slate-100">
+      <span class="text-xl font-medium text-n-slate-12">
         {{ headerTitle }}
       </span>
     </h1>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/SettingsLayout.vue b/app/javascript/dashboard/routes/dashboard/settings/SettingsLayout.vue
index 4202c687b..44bad28c1 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/SettingsLayout.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/SettingsLayout.vue
@@ -30,7 +30,7 @@ defineProps({
       </slot>
       <p
         v-else-if="noRecordsFound"
-        class="flex-1 py-20 text-slate-700 dark:text-slate-100 flex items-center justify-center text-base"
+        class="flex-1 py-20 text-n-slate-12 flex items-center justify-center text-base"
       >
         {{ noRecordsMessage }}
       </p>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/SettingsSubPageHeader.vue b/app/javascript/dashboard/routes/dashboard/settings/SettingsSubPageHeader.vue
index ab84902b3..329f1f750 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/SettingsSubPageHeader.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/SettingsSubPageHeader.vue
@@ -9,14 +9,12 @@ export default {
 
 <template>
   <div class="flex flex-col w-full items-start mb-4">
-    <h2
-      class="text-xl font-medium mb-1 text-slate-800 dark:text-slate-100 break-words"
-    >
+    <h2 class="text-xl font-medium mb-1 text-n-slate-12 break-words">
       {{ headerTitle }}
     </h2>
     <p
       v-dompurify-html="headerContent"
-      class="text-sm w-full text-slate-600 dark:text-slate-300"
+      class="text-sm w-full text-n-slate-11"
     />
   </div>
 </template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/Wrapper.vue b/app/javascript/dashboard/routes/dashboard/settings/Wrapper.vue
index 7bd67b8ab..c8e7cebab 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/Wrapper.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/Wrapper.vue
@@ -11,7 +11,6 @@ const props = defineProps({
   newButtonRoutes: { type: Array, default: () => [] },
   showBackButton: { type: Boolean, default: false },
   backUrl: { type: [String, Object], default: '' },
-  showSidemenuIcon: { type: Boolean, default: true },
   fullWidth: { type: Boolean, default: false },
 });
 
@@ -45,7 +44,6 @@ const showSettingsHeader = computed(
         :show-back-button="showBackButton"
         :back-url="backUrl"
         :show-new-button="showNewButton"
-        :show-sidemenu-icon="showSidemenuIcon"
         class="sticky top-0 z-20"
         :class="{ 'max-w-6xl w-full mx-auto': fullWidth }"
       />
diff --git a/app/javascript/dashboard/routes/dashboard/settings/account/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/account/Index.vue
index cc66d829f..69342858d 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/account/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/account/Index.vue
@@ -71,6 +71,12 @@ export default {
         FEATURE_FLAGS.AUTO_RESOLVE_CONVERSATIONS
       );
     },
+    showAudioTranscriptionConfig() {
+      return this.isFeatureEnabledonAccount(
+        this.accountId,
+        FEATURE_FLAGS.CAPTAIN
+      );
+    },
     languagesSortedByCode() {
       const enabledLanguages = [...this.enabledLanguages];
       return enabledLanguages.sort((l1, l2) =>
@@ -237,7 +243,7 @@ export default {
       <woot-loading-state v-if="uiFlags.isFetchingItem" />
     </div>
     <AutoResolve v-if="showAutoResolutionConfig" />
-    <AudioTranscription v-if="isOnChatwootCloud" />
+    <AudioTranscription v-if="showAudioTranscriptionConfig" />
     <AccountId />
     <div v-if="!uiFlags.isFetchingItem && isOnChatwootCloud">
       <AccountDelete />
diff --git a/app/javascript/dashboard/routes/dashboard/settings/account/components/AccountDelete.vue b/app/javascript/dashboard/routes/dashboard/settings/account/components/AccountDelete.vue
index 66c969a0a..b57680fca 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/account/components/AccountDelete.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/account/components/AccountDelete.vue
@@ -106,9 +106,7 @@ async function clearDeletionMark() {
     with-border
   >
     <div v-if="isMarkedForDeletion">
-      <div
-        class="p-4 flex-grow-0 flex-shrink-0 flex-[50%] bg-red-50 dark:bg-red-900 rounded"
-      >
+      <div class="p-4 flex-grow-0 flex-shrink-0 flex-[50%] bg-n-ruby-4 rounded">
         <p class="mb-4">
           {{ markedForDeletionMessage }}
         </p>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/agents/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/agents/Index.vue
index 8a2e46655..bd44d9e7b 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/agents/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/agents/Index.vue
@@ -159,7 +159,7 @@ const confirmDeletion = () => {
       </BaseSettingsHeader>
     </template>
     <template #body>
-      <table class="divide-y divide-slate-75 dark:divide-slate-700">
+      <table class="divide-y divide-n-weak">
         <tbody class="divide-y divide-n-weak text-n-slate-11">
           <tr v-for="(agent, index) in agentList" :key="agent.email">
             <td class="py-4 ltr:pr-4 rtl:pl-4">
@@ -190,7 +190,7 @@ const confirmDeletion = () => {
                 {{ getAgentRoleName(agent) }}
 
                 <div
-                  class="absolute left-0 z-10 hidden max-w-[300px] w-auto bg-white rounded-xl border border-slate-50 shadow-lg top-14 md:top-12 dark:bg-slate-800 dark:border-slate-700"
+                  class="absolute left-0 z-10 hidden max-w-[300px] w-auto bg-white rounded-xl border border-n-weak shadow-lg top-14 md:top-12 dark:bg-n-solid-2"
                   :class="{ 'group-hover:block': agent.custom_role_id }"
                 >
                   <div class="flex flex-col gap-1 p-4">
diff --git a/app/javascript/dashboard/routes/dashboard/settings/attributes/AddAttribute.vue b/app/javascript/dashboard/routes/dashboard/settings/attributes/AddAttribute.vue
index cb59d059d..006d5cdaf 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/attributes/AddAttribute.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/attributes/AddAttribute.vue
@@ -40,8 +40,6 @@ export default {
       regexPattern: null,
       regexCue: null,
       regexEnabled: false,
-      models: ATTRIBUTE_MODELS,
-      types: ATTRIBUTE_TYPES,
       values: [],
       options: [],
       show: true,
@@ -53,6 +51,18 @@ export default {
     ...mapGetters({
       uiFlags: 'getUIFlags',
     }),
+    models() {
+      return ATTRIBUTE_MODELS.map(item => ({
+        ...item,
+        option: this.$t(`ATTRIBUTES_MGMT.ATTRIBUTE_MODELS.${item.key}`),
+      }));
+    },
+    types() {
+      return ATTRIBUTE_TYPES.map(item => ({
+        ...item,
+        option: this.$t(`ATTRIBUTES_MGMT.ATTRIBUTE_TYPES.${item.key}`),
+      }));
+    },
     isMultiselectInvalid() {
       return this.isTouched && this.values.length === 0;
     },
@@ -246,7 +256,10 @@ export default {
               @close="onTouch"
               @tag="addTagValue"
             />
-            <label v-show="isMultiselectInvalid" class="error-message">
+            <label
+              v-show="isMultiselectInvalid"
+              class="text-n-ruby-9 dark:text-n-ruby-9 text-sm font-normal mt-1"
+            >
               {{ $t('ATTRIBUTES_MGMT.ADD.FORM.TYPE.LIST.ERROR') }}
             </label>
           </div>
@@ -296,26 +309,12 @@ export default {
 
 <style lang="scss" scoped>
 .key-value {
-  padding: 0 var(--space-small) var(--space-small) 0;
+  padding: 0 0.5rem 0.5rem 0;
   font-family: monospace;
 }
 
 .multiselect--wrap {
-  margin-bottom: var(--space-normal);
-
-  .error-message {
-    color: var(--r-400);
-    font-size: var(--font-size-small);
-    font-weight: var(--font-weight-normal);
-  }
-
-  .invalid {
-    ::v-deep {
-      .multiselect__tags {
-        border: 1px solid var(--r-400);
-      }
-    }
-  }
+  margin-bottom: 1rem;
 }
 
 ::v-deep {
@@ -328,7 +327,7 @@ export default {
   }
 
   .multiselect--active .multiselect__tags {
-    border-radius: var(--border-radius-normal);
+    border-radius: 0.3125rem;
   }
 }
 </style>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/attributes/CustomAttribute.vue b/app/javascript/dashboard/routes/dashboard/settings/attributes/CustomAttribute.vue
index 2e120c1e0..db9c2dacf 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/attributes/CustomAttribute.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/attributes/CustomAttribute.vue
@@ -100,9 +100,7 @@ const tableHeaders = computed(() => {
           {{ tableHeader }}
         </th>
       </thead>
-      <tbody
-        class="divide-y divide-slate-25 dark:divide-slate-800 flex-1 text-slate-700 dark:text-slate-100"
-      >
+      <tbody class="divide-y divide-n-weak flex-1 text-n-slate-12">
         <tr v-for="attribute in attributes" :key="attribute.attribute_key">
           <td
             class="py-4 ltr:pr-4 rtl:pl-4 overflow-hidden whitespace-nowrap text-ellipsis"
@@ -115,7 +113,11 @@ const tableHeaders = computed(() => {
           <td
             class="py-4 ltr:pr-4 rtl:pl-4 overflow-hidden whitespace-nowrap text-ellipsis"
           >
-            {{ attribute.attribute_display_type }}
+            {{
+              $t(
+                `ATTRIBUTES_MGMT.ATTRIBUTE_TYPES.${attribute.attribute_display_type?.toUpperCase()}`
+              )
+            }}
           </td>
           <td
             class="py-4 ltr:pr-4 rtl:pl-4 attribute-key overflow-hidden whitespace-nowrap text-ellipsis"
diff --git a/app/javascript/dashboard/routes/dashboard/settings/attributes/EditAttribute.vue b/app/javascript/dashboard/routes/dashboard/settings/attributes/EditAttribute.vue
index 64372ef8a..a25be5b8b 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/attributes/EditAttribute.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/attributes/EditAttribute.vue
@@ -32,7 +32,6 @@ export default {
       regexPattern: null,
       regexCue: null,
       regexEnabled: false,
-      types: ATTRIBUTE_TYPES,
       show: true,
       attributeKey: '',
       values: [],
@@ -59,6 +58,12 @@ export default {
     },
   },
   computed: {
+    types() {
+      return ATTRIBUTE_TYPES.map(item => ({
+        ...item,
+        option: this.$t(`ATTRIBUTES_MGMT.ATTRIBUTE_TYPES.${item.key}`),
+      }));
+    },
     setAttributeListValue() {
       return this.selectedAttribute.attribute_values.map(values => ({
         name: values,
@@ -84,9 +89,9 @@ export default {
     selectedAttributeType() {
       return this.types.find(
         item =>
-          item.option.toLowerCase() ===
+          item.key.toLowerCase() ===
           this.selectedAttribute.attribute_display_type
-      ).id;
+      )?.id;
     },
     keyErrorMessage() {
       if (!this.v$.attributeKey.isKey) {
@@ -236,7 +241,10 @@ export default {
             taggable
             @tag="addTagValue"
           />
-          <label v-show="isMultiselectInvalid" class="error-message">
+          <label
+            v-show="isMultiselectInvalid"
+            class="text-n-ruby-9 dark:text-n-ruby-9 text-sm font-normal mt-1"
+          >
             {{ $t('ATTRIBUTES_MGMT.ADD.FORM.TYPE.LIST.ERROR') }}
           </label>
         </div>
@@ -286,26 +294,12 @@ export default {
 
 <style lang="scss" scoped>
 .key-value {
-  padding: 0 var(--space-small) var(--space-small) 0;
+  padding: 0 0.5rem 0.5rem 0;
   font-family: monospace;
 }
 
 .multiselect--wrap {
-  margin-bottom: var(--space-normal);
-
-  .error-message {
-    color: var(--r-400);
-    font-size: var(--font-size-small);
-    font-weight: var(--font-weight-normal);
-  }
-
-  .invalid {
-    ::v-deep {
-      .multiselect__tags {
-        border: 1px solid var(--r-400);
-      }
-    }
-  }
+  margin-bottom: 1rem;
 }
 
 ::v-deep {
@@ -318,7 +312,7 @@ export default {
   }
 
   .multiselect--active .multiselect__tags {
-    border-radius: var(--border-radius-normal);
+    border-radius: 0.3125rem;
   }
 }
 </style>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/attributes/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/attributes/Index.vue
index 77d9df74e..636892005 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/attributes/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/attributes/Index.vue
@@ -79,7 +79,7 @@ const onClickTabChange = index => {
     </template>
     <template #preBody>
       <woot-tabs
-        class="font-medium [&_.tabs]:p-0 mb-4"
+        class="font-medium [&_ul]:p-0 mb-4"
         :index="selectedTabIndex"
         @change="onClickTabChange"
       >
@@ -89,6 +89,7 @@ const onClickTabChange = index => {
           :index="index"
           :name="tab.name"
           :show-badge="false"
+          is-compact
         />
       </woot-tabs>
     </template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/attributes/constants.js b/app/javascript/dashboard/routes/dashboard/settings/attributes/constants.js
index 9aa36dec1..619ce7718 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/attributes/constants.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/attributes/constants.js
@@ -1,37 +1,13 @@
 export const ATTRIBUTE_MODELS = [
-  {
-    id: 0,
-    option: 'Conversation',
-  },
-  {
-    id: 1,
-    option: 'Contact',
-  },
+  { id: 0, key: 'CONVERSATION' },
+  { id: 1, key: 'CONTACT' },
 ];
 
 export const ATTRIBUTE_TYPES = [
-  {
-    id: 0,
-    option: 'Text',
-  },
-  {
-    id: 1,
-    option: 'Number',
-  },
-  {
-    id: 4,
-    option: 'Link',
-  },
-  {
-    id: 5,
-    option: 'Date',
-  },
-  {
-    id: 6,
-    option: 'List',
-  },
-  {
-    id: 7,
-    option: 'Checkbox',
-  },
+  { id: 0, key: 'TEXT' },
+  { id: 1, key: 'NUMBER' },
+  { id: 4, key: 'LINK' },
+  { id: 5, key: 'DATE' },
+  { id: 6, key: 'LIST' },
+  { id: 7, key: 'CHECKBOX' },
 ];
diff --git a/app/javascript/dashboard/routes/dashboard/settings/auditlogs/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/auditlogs/Index.vue
index 13c7521d4..f98297f21 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/auditlogs/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/auditlogs/Index.vue
@@ -83,7 +83,7 @@ const tableHeaders = computed(() => {
       feature-name="audit_logs"
     />
 
-    <div class="mt-6 flex-1 text-slate-700 dark:text-slate-300">
+    <div class="mt-6 flex-1 text-n-slate-11">
       <woot-loading-state
         v-if="uiFlags.fetchingList"
         :message="$t('AUDIT_LOGS.LOADING')"
@@ -95,7 +95,7 @@ const tableHeaders = computed(() => {
         {{ $t('AUDIT_LOGS.LIST.404') }}
       </p>
       <div v-else class="min-w-full overflow-x-auto">
-        <table class="divide-y divide-slate-75 dark:divide-slate-700">
+        <table class="divide-y divide-n-weak">
           <thead>
             <th
               v-for="thHeader in tableHeaders"
@@ -128,7 +128,7 @@ const tableHeaders = computed(() => {
           :current-page="Number(meta.currentPage)"
           :total-count="meta.totalEntries"
           :page-size="meta.perPage"
-          class="border-slate-50 dark:border-slate-800 border-t !px-0 py-4"
+          class="border-n-weak border-t !px-0 py-4"
           @page-change="onPageChange"
         />
       </div>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/automation/AddAutomationRule.vue b/app/javascript/dashboard/routes/dashboard/settings/automation/AddAutomationRule.vue
index c92d0b1c8..1cd0e9069 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/automation/AddAutomationRule.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/automation/AddAutomationRule.vue
@@ -215,7 +215,7 @@ export default {
           </label>
           <p
             v-if="hasAutomationMutated"
-            class="text-xs text-right text-green-500 pt-1 dark:text-green-500"
+            class="text-xs text-right text-n-teal-10 pt-1"
           >
             {{ $t('AUTOMATION.FORM.RESET_MESSAGE') }}
           </p>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/automation/EditAutomationRule.vue b/app/javascript/dashboard/routes/dashboard/settings/automation/EditAutomationRule.vue
index 208fcf7ec..aac65302b 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/automation/EditAutomationRule.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/automation/EditAutomationRule.vue
@@ -337,7 +337,7 @@ export default {
     @apply m-0;
   }
   .info-message {
-    @apply text-xs text-green-500 dark:text-green-500 text-right;
+    @apply text-xs text-n-teal-10  text-right;
   }
 
   @apply mb-6;
diff --git a/app/javascript/dashboard/routes/dashboard/settings/automation/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/automation/Index.vue
index 02e24287b..3d0e82d88 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/automation/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/automation/Index.vue
@@ -196,7 +196,7 @@ const tableHeaders = computed(() => {
       </BaseSettingsHeader>
     </template>
     <template #body>
-      <table class="min-w-full divide-y divide-slate-75 dark:divide-slate-700">
+      <table class="min-w-full divide-y divide-n-weak">
         <thead>
           <th
             v-for="thHeader in tableHeaders"
diff --git a/app/javascript/dashboard/routes/dashboard/settings/automation/constants.js b/app/javascript/dashboard/routes/dashboard/settings/automation/constants.js
index 18468e3ad..1b0f0599f 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/automation/constants.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/automation/constants.js
@@ -32,6 +32,30 @@ export const AUTOMATIONS = {
         inputType: 'multi_select',
         filterOperators: OPERATOR_TYPES_1,
       },
+      {
+        key: 'status',
+        name: 'STATUS',
+        inputType: 'multi_select',
+        filterOperators: OPERATOR_TYPES_1,
+      },
+      {
+        key: 'assignee_id',
+        name: 'ASSIGNEE_NAME',
+        inputType: 'search_select',
+        filterOperators: OPERATOR_TYPES_3,
+      },
+      {
+        key: 'team_id',
+        name: 'TEAM_NAME',
+        inputType: 'search_select',
+        filterOperators: OPERATOR_TYPES_3,
+      },
+      {
+        key: 'priority',
+        name: 'PRIORITY',
+        inputType: 'multi_select',
+        filterOperators: OPERATOR_TYPES_1,
+      },
       {
         key: 'conversation_language',
         name: 'CONVERSATION_LANGUAGE',
@@ -82,7 +106,10 @@ export const AUTOMATIONS = {
         key: 'snooze_conversation',
         name: 'SNOOZE_CONVERSATION',
       },
-
+      {
+        key: 'open_conversation',
+        name: 'OPEN_CONVERSATION',
+      },
       {
         key: 'resolve_conversation',
         name: 'RESOLVE_CONVERSATION',
@@ -508,6 +535,11 @@ export const AUTOMATION_ACTION_TYPES = [
     label: 'RESOLVE_CONVERSATION',
     inputType: null,
   },
+  {
+    key: 'open_conversation',
+    label: 'OPEN_CONVERSATION',
+    inputType: null,
+  },
   {
     key: 'send_webhook_event',
     label: 'SEND_WEBHOOK_EVENT',
diff --git a/app/javascript/dashboard/routes/dashboard/settings/canned/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/canned/Index.vue
index 474439663..216aa1923 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/canned/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/canned/Index.vue
@@ -141,14 +141,11 @@ const tableHeaders = computed(() => {
       />
       <p
         v-else-if="!records.length"
-        class="flex flex-col items-center justify-center h-full text-base text-slate-600 dark:text-slate-300 py-8"
+        class="flex flex-col items-center justify-center h-full text-base text-n-slate-11 py-8"
       >
         {{ $t('CANNED_MGMT.LIST.404') }}
       </p>
-      <table
-        v-else
-        class="min-w-full overflow-x-auto divide-y divide-slate-75 dark:divide-slate-700"
-      >
+      <table v-else class="min-w-full overflow-x-auto divide-y divide-n-weak">
         <thead>
           <th
             v-for="thHeader in tableHeaders"
diff --git a/app/javascript/dashboard/routes/dashboard/settings/components/BaseSettingsHeader.vue b/app/javascript/dashboard/routes/dashboard/settings/components/BaseSettingsHeader.vue
index 1d42b7972..3b8dfed7c 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/components/BaseSettingsHeader.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/components/BaseSettingsHeader.vue
@@ -51,10 +51,10 @@ const openInNewTab = url => {
       <div class="flex items-center gap-3">
         <div
           v-if="iconName"
-          class="flex items-center w-10 h-10 p-1 rounded-full bg-woot-25/60 dark:bg-woot-900/60"
+          class="flex items-center w-10 h-10 p-1 rounded-full bg-n-blue-2"
         >
           <div
-            class="flex items-center justify-center w-full h-full rounded-full bg-woot-75/70 dark:bg-woot-800/40"
+            class="flex items-center justify-center w-full h-full rounded-full bg-n-blue-3"
           >
             <fluent-icon
               size="14"
diff --git a/app/javascript/dashboard/routes/dashboard/settings/components/BaseSettingsListItem.vue b/app/javascript/dashboard/routes/dashboard/settings/components/BaseSettingsListItem.vue
index 3f86b0727..6c4a10636 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/components/BaseSettingsListItem.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/components/BaseSettingsListItem.vue
@@ -21,7 +21,7 @@ defineProps({
           class="flex items-center justify-between w-full gap-3 sm:justify-normal whitespace-nowrap"
         >
           <h3
-            class="justify-between tracking-tight font-medium truncate w-fit sm:justify-normal text-slate-900 dark:text-slate-25"
+            class="justify-between tracking-tight font-medium truncate w-fit sm:justify-normal text-n-slate-12"
           >
             <slot name="title">
               {{ title }}
@@ -29,9 +29,7 @@ defineProps({
           </h3>
           <slot name="label" />
         </div>
-        <p
-          class="text-base text-slate-600 dark:text-slate-300 max-w-[25rem] w-full line-clamp-2"
-        >
+        <p class="text-base text-n-slate-11 max-w-[25rem] w-full line-clamp-2">
           <slot name="description">
             {{ description }}
           </slot>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/customRoles/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/customRoles/Index.vue
index 0d2316c21..501313010 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/customRoles/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/customRoles/Index.vue
@@ -147,15 +147,12 @@ const confirmDeletion = () => {
 
     <template #body>
       <CustomRolePaywall v-if="isBehindAPaywall" />
-      <table
-        v-else
-        class="min-w-full overflow-x-auto divide-y divide-slate-75 dark:divide-slate-700"
-      >
+      <table v-else class="min-w-full overflow-x-auto divide-y divide-n-weak">
         <thead>
           <th
             v-for="thHeader in tableHeaders"
             :key="thHeader"
-            class="py-4 ltr:pr-4 rtl:pl-4 font-semibold text-left text-slate-700 dark:text-slate-300"
+            class="py-4 ltr:pr-4 rtl:pl-4 font-semibold text-left text-n-slate-11"
           >
             <span class="mb-0">
               {{ thHeader }}
diff --git a/app/javascript/dashboard/routes/dashboard/settings/customRoles/component/CustomRoleModal.vue b/app/javascript/dashboard/routes/dashboard/settings/customRoles/component/CustomRoleModal.vue
index cddbddd32..ed67a0636 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/customRoles/component/CustomRoleModal.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/customRoles/component/CustomRoleModal.vue
@@ -186,7 +186,7 @@ const isSubmitDisabled = computed(
       </div>
 
       <div class="w-full">
-        <label :class="{ 'text-red-500': v$.selectedPermissions.$error }">
+        <label :class="{ 'text-n-ruby-9': v$.selectedPermissions.$error }">
           {{ $t('CUSTOM_ROLE.FORM.PERMISSIONS.LABEL') }}
         </label>
         <div class="flex flex-col gap-2.5 mb-4 mt-2">
diff --git a/app/javascript/dashboard/routes/dashboard/settings/customRoles/component/CustomRolePaywall.vue b/app/javascript/dashboard/routes/dashboard/settings/customRoles/component/CustomRolePaywall.vue
index aefe281ff..7e8b6f255 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/customRoles/component/CustomRolePaywall.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/customRoles/component/CustomRolePaywall.vue
@@ -79,7 +79,7 @@ const tableHeaders = computed(() => {
         <th
           v-for="thHeader in tableHeaders"
           :key="thHeader"
-          class="py-4 ltr:pr-4 rtl:pl-4 font-semibold text-left text-slate-700 dark:text-slate-300"
+          class="py-4 ltr:pr-4 rtl:pl-4 font-semibold text-left text-n-slate-11"
         >
           <span class="mb-0">
             {{ thHeader }}
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelFactory.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelFactory.vue
index 7ea58e3e5..609365e20 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelFactory.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelFactory.vue
@@ -10,6 +10,7 @@ import Whatsapp from './channels/Whatsapp.vue';
 import Line from './channels/Line.vue';
 import Telegram from './channels/Telegram.vue';
 import Instagram from './channels/Instagram.vue';
+import Voice from './channels/Voice.vue';
 
 const channelViewList = {
   facebook: Facebook,
@@ -22,6 +23,7 @@ const channelViewList = {
   line: Line,
   telegram: Telegram,
   instagram: Instagram,
+  voice: Voice,
 };
 
 export default defineComponent({
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelList.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelList.vue
index 8482dabc2..0a4fbc7f3 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelList.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelList.vue
@@ -36,6 +36,7 @@ export default {
         { key: 'telegram', name: 'Telegram' },
         { key: 'line', name: 'Line' },
         { key: 'instagram', name: 'Instagram' },
+        { key: 'voice', name: 'Voice' },
       ];
     },
     ...mapGetters({
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/FinishSetup.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/FinishSetup.vue
index fcac0648e..f6d0707af 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/FinishSetup.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/FinishSetup.vue
@@ -114,11 +114,11 @@ export default {
           />
         </div>
         <div v-if="isWhatsAppCloudInbox" class="w-[50%] max-w-[50%] ml-[25%]">
-          <p class="mt-8 font-medium text-slate-700 dark:text-slate-200">
+          <p class="mt-8 font-medium text-n-slate-11">
             {{ $t('INBOX_MGMT.ADD.WHATSAPP.API_CALLBACK.WEBHOOK_URL') }}
           </p>
           <woot-code lang="html" :script="currentInbox.callback_webhook_url" />
-          <p class="mt-8 font-medium text-slate-700 dark:text-slate-200">
+          <p class="mt-8 font-medium text-n-slate-11">
             {{
               $t(
                 'INBOX_MGMT.ADD.WHATSAPP.API_CALLBACK.WEBHOOK_VERIFICATION_TOKEN'
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/Index.vue
index f7ce40f66..aae2263a7 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/Index.vue
@@ -88,9 +88,7 @@ const openDelete = inbox => {
     </template>
     <template #body>
       <table class="min-w-full overflow-x-auto">
-        <tbody
-          class="divide-y divide-n-weak flex-1 text-slate-700 dark:text-slate-100"
-        >
+        <tbody class="divide-y divide-n-weak flex-1 text-n-slate-12">
           <tr v-for="inbox in inboxesList" :key="inbox.id">
             <td class="py-4 ltr:pr-4 rtl:pl-4">
               <div class="flex items-center flex-row gap-4">
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/PreChatForm/PreChatFields.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/PreChatForm/PreChatFields.vue
index cf7048c29..8936558ee 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/PreChatForm/PreChatFields.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/PreChatForm/PreChatFields.vue
@@ -42,7 +42,7 @@ export default {
     @end="onDragEnd"
   >
     <template #item="{ element: item }">
-      <tr>
+      <tr class="border-b border-n-weak">
         <td class="pre-chat-field"><fluent-icon icon="drag" /></td>
         <td class="pre-chat-field">
           <woot-switch
@@ -98,14 +98,14 @@ export default {
 
 <style scoped lang="scss">
 .pre-chat-field {
-  @apply py-4 px-2 text-slate-700 dark:text-slate-100;
+  @apply py-4 px-2 text-n-slate-12;
 
   svg {
     @apply flex items-center;
   }
 }
 .disabled-text {
-  @apply text-slate-500 dark:text-slate-400;
+  @apply text-n-slate-11;
 }
 
 table {
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/PreChatForm/Settings.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/PreChatForm/Settings.vue
index 0d0e49567..bb7274db0 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/PreChatForm/Settings.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/PreChatForm/Settings.vue
@@ -127,9 +127,11 @@ export default {
         </div>
         <div class="mt-4">
           <label>{{ $t('INBOX_MGMT.PRE_CHAT_FORM.SET_FIELDS') }}</label>
-          <table class="table w-full table-striped woot-table">
+          <table class="table w-full table-striped mt-4">
             <thead class="thead-dark">
-              <tr>
+              <tr
+                class="[&>th]:font-semibold [&>th]:tracking-[1px] ltr:[&>th]:text-left rtl:[&>th]:text-right [&>th]:px-2.5 [&>th]:uppercase [&>th]:text-n-slate-12"
+              >
                 <th scope="col" />
                 <th scope="col" />
                 <th scope="col">
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
index a3bb9f3f4..a3f60c6d5 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
@@ -390,7 +390,7 @@ export default {
       :header-title="inboxName"
     >
       <woot-tabs
-        class="settings--tabs"
+        class="[&_ul]:p-0"
         :index="selectedTabIndex"
         :border="false"
         @change="onTabChange"
@@ -401,6 +401,7 @@ export default {
           :index="index"
           :name="tab.name"
           :show-badge="false"
+          is-compact
         />
       </woot-tabs>
     </SettingIntroBanner>
@@ -814,11 +815,3 @@ export default {
     </section>
   </div>
 </template>
-
-<style scoped lang="scss">
-.settings--tabs {
-  ::v-deep .tabs {
-    @apply p-0;
-  }
-}
-</style>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/WidgetBuilder.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/WidgetBuilder.vue
index 9e88287e0..08ad90a92 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/WidgetBuilder.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/WidgetBuilder.vue
@@ -408,7 +408,7 @@ export default {
         />
         <div
           v-if="isWidgetPreview"
-          class="flex flex-col items-center justify-end min-h-[40.625rem] mx-5 mb-5 p-2.5 bg-slate-50 dark:bg-slate-900/50 rounded-lg"
+          class="flex flex-col items-center justify-end min-h-[40.625rem] mx-5 mb-5 p-2.5 bg-n-slate-3 rounded-lg"
         >
           <Widget
             :welcome-heading="welcomeHeading"
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Instagram.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Instagram.vue
index 83620b496..bcdeafcc9 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Instagram.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Instagram.vue
@@ -65,7 +65,7 @@ export default {
 
 <template>
   <div
-    class="border border-slate-25 dark:border-slate-800/60 bg-white dark:bg-slate-900 h-full p-6 w-full max-w-full md:w-3/4 md:max-w-[75%] flex-shrink-0 flex-grow-0"
+    class="border border-n-weak bg-n-background h-full p-6 w-full max-w-full md:w-3/4 md:max-w-[75%] flex-shrink-0 flex-grow-0"
   >
     <div class="flex flex-col items-center justify-start h-full text-center">
       <div v-if="hasError" class="max-w-lg mx-auto text-center">
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Voice.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Voice.vue
new file mode 100644
index 000000000..e19ad23bb
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Voice.vue
@@ -0,0 +1,184 @@
+<script setup>
+import { reactive, computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useRouter } from 'vue-router';
+import { useVuelidate } from '@vuelidate/core';
+import { required } from '@vuelidate/validators';
+import { useAlert } from 'dashboard/composables';
+import { isPhoneE164 } from 'shared/helpers/Validators';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+
+import PageHeader from '../../SettingsSubPageHeader.vue';
+import Input from 'dashboard/components-next/input/Input.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+
+const { t } = useI18n();
+const store = useStore();
+const router = useRouter();
+
+const state = reactive({
+  phoneNumber: '',
+  accountSid: '',
+  authToken: '',
+  apiKeySid: '',
+  apiKeySecret: '',
+  twimlAppSid: '',
+});
+
+const uiFlags = useMapGetter('inboxes/getUIFlags');
+
+const validationRules = {
+  phoneNumber: { required, isPhoneE164 },
+  accountSid: { required },
+  authToken: { required },
+  apiKeySid: { required },
+  apiKeySecret: { required },
+  twimlAppSid: { required },
+};
+
+const v$ = useVuelidate(validationRules, state);
+const isSubmitDisabled = computed(() => v$.value.$invalid);
+
+const formErrors = computed(() => ({
+  phoneNumber: v$.value.phoneNumber?.$error
+    ? t('INBOX_MGMT.ADD.VOICE.PHONE_NUMBER.ERROR')
+    : '',
+  accountSid: v$.value.accountSid?.$error
+    ? t('INBOX_MGMT.ADD.VOICE.TWILIO.ACCOUNT_SID.REQUIRED')
+    : '',
+  authToken: v$.value.authToken?.$error
+    ? t('INBOX_MGMT.ADD.VOICE.TWILIO.AUTH_TOKEN.REQUIRED')
+    : '',
+  apiKeySid: v$.value.apiKeySid?.$error
+    ? t('INBOX_MGMT.ADD.VOICE.TWILIO.API_KEY_SID.REQUIRED')
+    : '',
+  apiKeySecret: v$.value.apiKeySecret?.$error
+    ? t('INBOX_MGMT.ADD.VOICE.TWILIO.API_KEY_SECRET.REQUIRED')
+    : '',
+  twimlAppSid: v$.value.twimlAppSid?.$error
+    ? t('INBOX_MGMT.ADD.VOICE.TWILIO.TWIML_APP_SID.REQUIRED')
+    : '',
+}));
+
+function getProviderConfig() {
+  const config = {
+    account_sid: state.accountSid,
+    auth_token: state.authToken,
+    api_key_sid: state.apiKeySid,
+    api_key_secret: state.apiKeySecret,
+  };
+  if (state.twimlAppSid) config.outgoing_application_sid = state.twimlAppSid;
+  return config;
+}
+
+async function createChannel() {
+  const isFormValid = await v$.value.$validate();
+  if (!isFormValid) return;
+
+  try {
+    const channel = await store.dispatch('inboxes/createVoiceChannel', {
+      name: `Voice (${state.phoneNumber})`,
+      voice: {
+        phone_number: state.phoneNumber,
+        provider: 'twilio',
+        provider_config: getProviderConfig(),
+      },
+    });
+
+    router.replace({
+      name: 'settings_inboxes_add_agents',
+      params: { page: 'new', inbox_id: channel.id },
+    });
+  } catch (error) {
+    useAlert(
+      error.response?.data?.message ||
+        t('INBOX_MGMT.ADD.VOICE.API.ERROR_MESSAGE')
+    );
+  }
+}
+</script>
+
+<template>
+  <div
+    class="overflow-auto col-span-6 p-6 w-full h-full rounded-t-lg border border-b-0 border-n-weak bg-n-solid-1"
+  >
+    <PageHeader
+      :header-title="t('INBOX_MGMT.ADD.VOICE.TITLE')"
+      :header-content="t('INBOX_MGMT.ADD.VOICE.DESC')"
+    />
+
+    <form
+      class="flex flex-col gap-4 flex-wrap mx-0"
+      @submit.prevent="createChannel"
+    >
+      <Input
+        v-model="state.phoneNumber"
+        :label="t('INBOX_MGMT.ADD.VOICE.PHONE_NUMBER.LABEL')"
+        :placeholder="t('INBOX_MGMT.ADD.VOICE.PHONE_NUMBER.PLACEHOLDER')"
+        :message="formErrors.phoneNumber"
+        :message-type="formErrors.phoneNumber ? 'error' : 'info'"
+        @blur="v$.phoneNumber?.$touch"
+      />
+
+      <Input
+        v-model="state.accountSid"
+        :label="t('INBOX_MGMT.ADD.VOICE.TWILIO.ACCOUNT_SID.LABEL')"
+        :placeholder="t('INBOX_MGMT.ADD.VOICE.TWILIO.ACCOUNT_SID.PLACEHOLDER')"
+        :message="formErrors.accountSid"
+        :message-type="formErrors.accountSid ? 'error' : 'info'"
+        @blur="v$.accountSid?.$touch"
+      />
+
+      <Input
+        v-model="state.authToken"
+        type="password"
+        :label="t('INBOX_MGMT.ADD.VOICE.TWILIO.AUTH_TOKEN.LABEL')"
+        :placeholder="t('INBOX_MGMT.ADD.VOICE.TWILIO.AUTH_TOKEN.PLACEHOLDER')"
+        :message="formErrors.authToken"
+        :message-type="formErrors.authToken ? 'error' : 'info'"
+        @blur="v$.authToken?.$touch"
+      />
+
+      <Input
+        v-model="state.apiKeySid"
+        :label="t('INBOX_MGMT.ADD.VOICE.TWILIO.API_KEY_SID.LABEL')"
+        :placeholder="t('INBOX_MGMT.ADD.VOICE.TWILIO.API_KEY_SID.PLACEHOLDER')"
+        :message="formErrors.apiKeySid"
+        :message-type="formErrors.apiKeySid ? 'error' : 'info'"
+        @blur="v$.apiKeySid?.$touch"
+      />
+
+      <Input
+        v-model="state.apiKeySecret"
+        type="password"
+        :label="t('INBOX_MGMT.ADD.VOICE.TWILIO.API_KEY_SECRET.LABEL')"
+        :placeholder="
+          t('INBOX_MGMT.ADD.VOICE.TWILIO.API_KEY_SECRET.PLACEHOLDER')
+        "
+        :message="formErrors.apiKeySecret"
+        :message-type="formErrors.apiKeySecret ? 'error' : 'info'"
+        @blur="v$.apiKeySecret?.$touch"
+      />
+
+      <Input
+        v-model="state.twimlAppSid"
+        :label="t('INBOX_MGMT.ADD.VOICE.TWILIO.TWIML_APP_SID.LABEL')"
+        :placeholder="
+          t('INBOX_MGMT.ADD.VOICE.TWILIO.TWIML_APP_SID.PLACEHOLDER')
+        "
+        :message="formErrors.twimlAppSid"
+        :message-type="formErrors.twimlAppSid ? 'error' : 'info'"
+        @blur="v$.twimlAppSid?.$touch"
+      />
+
+      <div>
+        <NextButton
+          :is-loading="uiFlags.isCreating"
+          :disabled="isSubmitDisabled"
+          :label="t('INBOX_MGMT.ADD.VOICE.SUBMIT_BUTTON')"
+          type="submit"
+        />
+      </div>
+    </form>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Google.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Google.vue
index 1628d3e62..a5c16fa57 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Google.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Google.vue
@@ -12,7 +12,6 @@ defineOptions({
     provider="google"
     :title="$t('INBOX_MGMT.ADD.GOOGLE.TITLE')"
     :description="$t('INBOX_MGMT.ADD.GOOGLE.DESCRIPTION')"
-    :input-placeholder="$t('INBOX_MGMT.ADD.GOOGLE.EMAIL_PLACEHOLDER')"
     :submit-button-text="$t('INBOX_MGMT.ADD.GOOGLE.SIGN_IN')"
     :error-message="$t('INBOX_MGMT.ADD.GOOGLE.ERROR_MESSAGE')"
   />
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Microsoft.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Microsoft.vue
index 1e3706297..53cf5ccc7 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Microsoft.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/Microsoft.vue
@@ -12,7 +12,6 @@ defineOptions({
     provider="microsoft"
     :title="$t('INBOX_MGMT.ADD.MICROSOFT.TITLE')"
     :description="$t('INBOX_MGMT.ADD.MICROSOFT.DESCRIPTION')"
-    :input-placeholder="$t('INBOX_MGMT.ADD.MICROSOFT.EMAIL_PLACEHOLDER')"
     :submit-button-text="$t('INBOX_MGMT.ADD.MICROSOFT.SIGN_IN')"
     :error-message="$t('INBOX_MGMT.ADD.MICROSOFT.ERROR_MESSAGE')"
   />
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/OAuthChannel.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/OAuthChannel.vue
index eb109c6f2..f2bfb63f3 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/OAuthChannel.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/channels/emailChannels/OAuthChannel.vue
@@ -30,14 +30,9 @@ const props = defineProps({
     type: String,
     required: true,
   },
-  inputPlaceholder: {
-    type: String,
-    required: true,
-  },
 });
 
 const isRequestingAuthorization = ref(false);
-const email = ref('');
 
 const client = computed(() => {
   if (props.provider === 'microsoft') {
@@ -50,9 +45,7 @@ const client = computed(() => {
 async function requestAuthorization() {
   try {
     isRequestingAuthorization.value = true;
-    const response = await client.value.generateAuthorization({
-      email: email.value,
-    });
+    const response = await client.value.generateAuthorization();
     const {
       data: { url },
     } = response;
@@ -75,11 +68,6 @@ async function requestAuthorization() {
       :header-content="description"
     />
     <form class="mt-6" @submit.prevent="requestAuthorization">
-      <woot-input
-        v-model="email"
-        type="email"
-        :placeholder="inputPlaceholder"
-      />
       <NextButton
         :is-loading="isRequestingAuthorization"
         type="submit"
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/components/BusinessDay.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/components/BusinessDay.vue
index ccbb06617..14ba5b371 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/components/BusinessDay.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/components/BusinessDay.vue
@@ -193,14 +193,14 @@ export default {
         />
       </div>
       <div v-if="hasError" class="date-error pt-1">
-        <span class="error text-xs text-red-300 dark:text-red-500">{{
+        <span class="error text-xs text-n-ruby-9">{{
           $t('INBOX_MGMT.BUSINESS_HOURS.DAY.VALIDATION_ERROR')
         }}</span>
       </div>
     </div>
     <div
       v-else
-      class="flex items-center flex-shrink-0 flex-grow text-sm text-slate-500 dark:text-slate-300"
+      class="flex items-center flex-shrink-0 flex-grow text-sm text-n-slate-11"
     >
       <span>
         {{ $t('INBOX_MGMT.BUSINESS_HOURS.DAY.UNAVAILABLE') }}
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/components/ChannelName.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/components/ChannelName.vue
index b7b0a2c1d..4ff8b1ab1 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/components/ChannelName.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/components/ChannelName.vue
@@ -29,6 +29,7 @@ const i18nMap = {
   'Channel::Line': 'LINE',
   'Channel::Api': 'API',
   'Channel::Instagram': 'INSTAGRAM',
+  'Channel::Voice': 'VOICE',
 };
 
 const twilioChannelName = () => {
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/components/InputRadioGroup.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/components/InputRadioGroup.vue
index ded4fb9d7..cf0d0d2c2 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/components/InputRadioGroup.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/components/InputRadioGroup.vue
@@ -43,22 +43,22 @@ export default {
 
 <style lang="scss" scoped>
 .radio-group-label {
-  margin-bottom: var(--space-smaller);
+  margin-bottom: 0.25rem;
 }
 .radio-group {
   display: inline-block;
-  margin-bottom: var(--space-small);
+  margin-bottom: 0.5rem;
 }
 .radio-group-item {
   float: left;
-  margin-right: var(--space-one);
+  margin-right: 0.625rem;
   .radio-group-item-label {
     display: flex;
     align-items: center;
     cursor: pointer;
 
     .radio-input {
-      margin: 0 var(--space-one) 0 0;
+      margin: 0 0.625rem 0 0;
     }
   }
 }
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/components/SenderNameExamplePreview.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/components/SenderNameExamplePreview.vue
index 2b5b23907..5c08b143b 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/components/SenderNameExamplePreview.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/components/SenderNameExamplePreview.vue
@@ -73,7 +73,7 @@ export default {
     <button
       v-for="keyOption in senderNameKeyOptions"
       :key="keyOption.key"
-      class="text-slate-800 dark:text-slate-100 cursor-pointer p-0"
+      class="text-n-slate-12 cursor-pointer p-0"
       @click="toggleSenderNameType(keyOption.key)"
     >
       <PreviewCard
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/components/WeeklyAvailability.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/components/WeeklyAvailability.vue
index 758dfa1ff..83f2bed8c 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/components/WeeklyAvailability.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/components/WeeklyAvailability.vue
@@ -136,7 +136,7 @@ export default {
           />
           {{ $t('INBOX_MGMT.BUSINESS_HOURS.TOGGLE_AVAILABILITY') }}
         </label>
-        <p class="mb-4 text-slate-700 dark:text-slate-300">
+        <p class="mb-4 text-n-slate-11">
           {{ $t('INBOX_MGMT.BUSINESS_HOURS.TOGGLE_HELP') }}
         </p>
         <div v-if="isBusinessHoursEnabled" class="mb-6">
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/facebook/Reauthorize.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/facebook/Reauthorize.vue
index e5018b1da..c234cb7ae 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/facebook/Reauthorize.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/facebook/Reauthorize.vue
@@ -103,12 +103,10 @@ export default {
 </template>
 
 <style lang="scss" scoped>
-@import 'dashboard/assets/scss/variables';
-
 .fb--login {
   img {
     max-width: 240px;
-    padding: $space-normal 0;
+    padding: 1rem 0;
   }
 }
 </style>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/settingsPage/CollaboratorsPage.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/settingsPage/CollaboratorsPage.vue
index 8f72894c2..d2ee47e48 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/settingsPage/CollaboratorsPage.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/settingsPage/CollaboratorsPage.vue
@@ -170,10 +170,7 @@ export default {
         </p>
       </label>
 
-      <div
-        v-if="enableAutoAssignment && isEnterprise"
-        class="max-assignment-container"
-      >
+      <div v-if="enableAutoAssignment && isEnterprise" class="py-3">
         <woot-input
           v-model="maxAssignmentLimit"
           type="number"
@@ -196,13 +193,3 @@ export default {
     </SettingsSection>
   </div>
 </template>
-
-<style scoped lang="scss">
-@import 'dashboard/assets/scss/variables';
-@import 'dashboard/assets/scss/mixins';
-
-.max-assignment-container {
-  padding-top: var(--space-slab);
-  padding-bottom: var(--space-slab);
-}
-</style>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/integrations/DashboardApps/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/integrations/DashboardApps/Index.vue
index a82321f1d..da8adc496 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/integrations/DashboardApps/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/integrations/DashboardApps/Index.vue
@@ -102,7 +102,7 @@ export default {
         />
       </template>
     </BaseSettingsHeader>
-    <div class="w-full overflow-x-auto text-slate-700 dark:text-slate-200">
+    <div class="w-full overflow-x-auto text-n-slate-11">
       <p
         v-if="!uiFlags.isFetching && !records.length"
         class="flex flex-col items-center justify-center h-full"
@@ -115,18 +115,18 @@ export default {
       />
       <table
         v-if="!uiFlags.isFetching && records.length"
-        class="min-w-full divide-y divide-slate-75 dark:divide-slate-700"
+        class="min-w-full divide-y divide-n-weak"
       >
         <thead>
           <th
             v-for="thHeader in tableHeaders"
             :key="thHeader"
-            class="py-4 ltr:pr-4 rtl:pl-4 font-semibold text-left text-slate-700 dark:text-slate-300"
+            class="py-4 ltr:pr-4 rtl:pl-4 font-semibold text-left text-n-slate-11"
           >
             {{ thHeader }}
           </th>
         </thead>
-        <tbody class="divide-y divide-slate-50 dark:divide-slate-800">
+        <tbody class="divide-y divide-n-weak">
           <DashboardAppsRow
             v-for="(dashboardAppItem, index) in records"
             :key="dashboardAppItem.id"
diff --git a/app/javascript/dashboard/routes/dashboard/settings/integrations/MultipleIntegrationHooks.vue b/app/javascript/dashboard/routes/dashboard/settings/integrations/MultipleIntegrationHooks.vue
index d8e770d49..ddb5197e0 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/integrations/MultipleIntegrationHooks.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/integrations/MultipleIntegrationHooks.vue
@@ -78,8 +78,10 @@ export default {
       </template>
     </BaseSettingsHeader>
     <div class="w-full">
-      <table v-if="hasConnectedHooks" class="woot-table">
-        <thead>
+      <table v-if="hasConnectedHooks">
+        <thead
+          class="[&>th]:font-semibold [&>th]:tracking-[1px] ltr:[&>th]:text-left rtl:[&>th]:text-right [&>th]:px-2.5 [&>th]:uppercase [&>th]:text-n-slate-12"
+        >
           <th
             v-for="hookHeader in hookHeaders"
             :key="hookHeader"
@@ -92,7 +94,11 @@ export default {
           </th>
         </thead>
         <tbody>
-          <tr v-for="hook in hooks" :key="hook.id">
+          <tr
+            v-for="hook in hooks"
+            :key="hook.id"
+            class="border-b border-n-weak [&>td]:p-2.5 [&>td]:text-n-slate-12"
+          >
             <td
               v-for="property in hook.properties"
               :key="property"
diff --git a/app/javascript/dashboard/routes/dashboard/settings/integrations/NewHook.vue b/app/javascript/dashboard/routes/dashboard/settings/integrations/NewHook.vue
index c7b4cde1f..5fe350215 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/integrations/NewHook.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/integrations/NewHook.vue
@@ -179,7 +179,7 @@ export default {
 }
 
 [data-invalid] .formkit-message {
-  @apply text-red-500 block text-xs font-normal my-1 w-full;
+  @apply text-n-ruby-9 block text-xs font-normal my-1 w-full;
 }
 
 .formkit-outer[data-type='checkbox'] .formkit-wrapper {
diff --git a/app/javascript/dashboard/routes/dashboard/settings/integrations/Notion.vue b/app/javascript/dashboard/routes/dashboard/settings/integrations/Notion.vue
new file mode 100644
index 000000000..c2d63ad22
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/integrations/Notion.vue
@@ -0,0 +1,80 @@
+<script setup>
+import { ref, computed, onMounted } from 'vue';
+import {
+  useFunctionGetter,
+  useMapGetter,
+  useStore,
+} from 'dashboard/composables/store';
+import { useI18n } from 'vue-i18n';
+
+import ButtonNext from 'next/button/Button.vue';
+import notionClient from 'dashboard/api/notion_auth.js';
+
+import Integration from './Integration.vue';
+import Spinner from 'shared/components/Spinner.vue';
+
+const { t } = useI18n();
+const store = useStore();
+const integrationLoaded = ref(false);
+
+const integration = useFunctionGetter('integrations/getIntegration', 'notion');
+
+const uiFlags = useMapGetter('integrations/getUIFlags');
+
+const integrationAction = computed(() => {
+  if (integration.value.enabled) {
+    return 'disconnect';
+  }
+
+  return '';
+});
+
+const authorize = async () => {
+  const response = await notionClient.generateAuthorization();
+  const {
+    data: { url },
+  } = response;
+
+  window.location.href = url;
+};
+
+const initializeNotionIntegration = async () => {
+  await store.dispatch('integrations/get', 'notion');
+  integrationLoaded.value = true;
+};
+
+onMounted(() => {
+  initializeNotionIntegration();
+});
+</script>
+
+<template>
+  <div class="flex-grow flex-shrink p-4 overflow-auto mx-auto">
+    <div v-if="integrationLoaded && !uiFlags.isCreatingNotion">
+      <Integration
+        :integration-id="integration.id"
+        :integration-logo="integration.logo"
+        :integration-name="integration.name"
+        :integration-description="integration.description"
+        :integration-enabled="integration.enabled"
+        :integration-action="integrationAction"
+        :delete-confirmation-text="{
+          title: t('INTEGRATION_SETTINGS.NOTION.DELETE.TITLE'),
+          message: t('INTEGRATION_SETTINGS.NOTION.DELETE.MESSAGE'),
+        }"
+      >
+        <template #action>
+          <ButtonNext
+            faded
+            blue
+            :label="t('INTEGRATION_SETTINGS.CONNECT.BUTTON_TEXT')"
+            @click="authorize"
+          />
+        </template>
+      </Integration>
+    </div>
+    <div v-else class="flex items-center justify-center flex-1">
+      <Spinner size="" color-scheme="primary" />
+    </div>
+  </div>
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/integrations/Shopify.vue b/app/javascript/dashboard/routes/dashboard/settings/integrations/Shopify.vue
index f88769b91..304aa1724 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/integrations/Shopify.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/integrations/Shopify.vue
@@ -117,7 +117,7 @@ onMounted(() => {
         v-if="error"
         class="flex items-center justify-center flex-1 outline outline-n-container outline-1 bg-n-alpha-3 rounded-md shadow p-6"
       >
-        <p class="text-red-500">
+        <p class="text-n-ruby-9">
           {{ $t('INTEGRATION_SETTINGS.SHOPIFY.ERROR') }}
         </p>
       </div>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/integrations/Slack/SelectChannelWarning.vue b/app/javascript/dashboard/routes/dashboard/settings/integrations/Slack/SelectChannelWarning.vue
index f94f3640f..6639da4b4 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/integrations/Slack/SelectChannelWarning.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/integrations/Slack/SelectChannelWarning.vue
@@ -97,7 +97,7 @@ const updateIntegration = async () => {
       <div v-else class="inline-flex">
         <select
           v-model="selectedChannelId"
-          class="h-8 py-1 mr-4 text-xs leading-4 border border-yellow-300"
+          class="h-8 py-1 mr-4 text-xs leading-4 border border-n-amber-10"
         >
           <option value="">
             {{ $t('INTEGRATION_SETTINGS.SLACK.SELECT_CHANNEL.OPTION_LABEL') }}
diff --git a/app/javascript/dashboard/routes/dashboard/settings/integrations/Webhooks/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/integrations/Webhooks/Index.vue
index 81a654964..2c9a71d94 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/integrations/Webhooks/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/integrations/Webhooks/Index.vue
@@ -115,7 +115,7 @@ export default {
       </BaseSettingsHeader>
     </template>
     <template #body>
-      <table class="min-w-full divide-y divide-slate-75 dark:divide-slate-700">
+      <table class="min-w-full divide-y divide-n-weak">
         <thead>
           <th
             v-for="thHeader in tableHeaders"
@@ -125,9 +125,7 @@ export default {
             {{ thHeader }}
           </th>
         </thead>
-        <tbody
-          class="divide-y divide-slate-25 dark:divide-slate-800 flex-1 text-slate-700 dark:text-slate-100"
-        >
+        <tbody class="divide-y divide-n-weak flex-1 text-n-slate-12">
           <WebhookRow
             v-for="(webHookItem, index) in records"
             :key="webHookItem.id"
diff --git a/app/javascript/dashboard/routes/dashboard/settings/integrations/Webhooks/WebhookRow.vue b/app/javascript/dashboard/routes/dashboard/settings/integrations/Webhooks/WebhookRow.vue
index 1ff6244ba..e2bf986e0 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/integrations/Webhooks/WebhookRow.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/integrations/Webhooks/WebhookRow.vue
@@ -37,10 +37,10 @@ const subscribedEvents = computed(() => {
 <template>
   <tr>
     <td class="py-4 ltr:pr-4 rtl:pl-4">
-      <div class="font-medium break-words text-slate-700 dark:text-slate-100">
+      <div class="font-medium break-words text-n-slate-12">
         {{ webhook.url }}
       </div>
-      <div class="block mt-1 text-sm text-slate-500 dark:text-slate-400">
+      <div class="block mt-1 text-sm text-n-slate-11">
         <span class="font-medium">
           {{ $t('INTEGRATION_SETTINGS.WEBHOOK.SUBSCRIBED_EVENTS') }}:
         </span>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/integrations/integrations.routes.js b/app/javascript/dashboard/routes/dashboard/settings/integrations/integrations.routes.js
index e50eccb3a..bb700fc74 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/integrations/integrations.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/integrations/integrations.routes.js
@@ -8,6 +8,7 @@ import DashboardApps from './DashboardApps/Index.vue';
 import Slack from './Slack.vue';
 import SettingsContent from '../Wrapper.vue';
 import Linear from './Linear.vue';
+import Notion from './Notion.vue';
 import Shopify from './Shopify.vue';
 
 export default {
@@ -90,6 +91,15 @@ export default {
           },
           props: route => ({ code: route.query.code }),
         },
+        {
+          path: 'notion',
+          name: 'settings_integrations_notion',
+          component: Notion,
+          meta: {
+            permissions: ['administrator'],
+          },
+          props: route => ({ code: route.query.code }),
+        },
         {
           path: 'shopify',
           name: 'settings_integrations_shopify',
diff --git a/app/javascript/dashboard/routes/dashboard/settings/labels/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/labels/Index.vue
index 9f7faa889..7a2944a2c 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/labels/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/labels/Index.vue
@@ -104,26 +104,20 @@ onBeforeMount(() => {
       </BaseSettingsHeader>
     </template>
     <template #body>
-      <table
-        class="min-w-full overflow-x-auto divide-y divide-slate-75 dark:divide-slate-700"
-      >
+      <table class="min-w-full overflow-x-auto divide-y divide-n-weak">
         <thead>
           <th
             v-for="thHeader in tableHeaders"
             :key="thHeader"
-            class="py-4 font-semibold text-left ltr:pr-4 rtl:pl-4 text-slate-700 dark:text-slate-300"
+            class="py-4 font-semibold text-left ltr:pr-4 rtl:pl-4 text-n-slate-11"
           >
             {{ thHeader }}
           </th>
         </thead>
-        <tbody
-          class="flex-1 divide-y divide-slate-25 dark:divide-slate-800 text-slate-700 dark:text-slate-100"
-        >
+        <tbody class="flex-1 divide-y divide-n-weak text-n-slate-12">
           <tr v-for="(label, index) in records" :key="label.title">
             <td class="py-4 ltr:pr-4 rtl:pl-4">
-              <span
-                class="mb-1 font-medium break-words text-slate-700 dark:text-slate-100"
-              >
+              <span class="mb-1 font-medium break-words text-n-slate-12">
                 {{ label.title }}
               </span>
             </td>
@@ -131,7 +125,7 @@ onBeforeMount(() => {
             <td class="py-4 leading-6 ltr:pr-4 rtl:pl-4">
               <div class="flex items-center">
                 <span
-                  class="w-4 h-4 mr-1 border border-solid rounded rtl:mr-0 rtl:ml-1 border-slate-50 dark:border-slate-700"
+                  class="w-4 h-4 mr-1 border border-solid rounded rtl:mr-0 rtl:ml-1 border-n-weak"
                   :style="{ backgroundColor: label.color }"
                 />
                 {{ label.color }}
diff --git a/app/javascript/dashboard/routes/dashboard/settings/macros/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/macros/Index.vue
index 46579678d..c5ec47327 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/macros/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/macros/Index.vue
@@ -83,7 +83,7 @@ const tableHeaders = computed(() => {
       </BaseSettingsHeader>
     </template>
     <template #body>
-      <table class="min-w-full divide-y divide-slate-75 dark:divide-slate-700">
+      <table class="min-w-full divide-y divide-n-weak">
         <thead>
           <th
             v-for="thHeader in tableHeaders"
diff --git a/app/javascript/dashboard/routes/dashboard/settings/macros/MacroNode.vue b/app/javascript/dashboard/routes/dashboard/settings/macros/MacroNode.vue
index e010b270c..687a14285 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/macros/MacroNode.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/macros/MacroNode.vue
@@ -61,10 +61,10 @@ const dropdownValues = () => {
       sm
       slate
       icon="i-lucide-menu"
-      class="absolute cursor-move -left-10 mr-2 macros__node-drag-handle"
+      class="absolute cursor-move ltr:-left-10 rtl:-right-10 ltr:mr-2 rtl:ml-2 macros__node-drag-handle"
     />
     <div
-      class="flex-grow p-2 mr-2 rounded-md shadow-sm outline outline-1 outline-n-weak"
+      class="flex-grow p-2 ltr:mr-2 rtl:ml-2 rounded-md shadow-sm outline outline-1 outline-n-weak"
       :class="
         errorKey
           ? 'animate-shake bg-n-ruby-8/20 outline-n-ruby-5 dark:outline-n-ruby-5'
diff --git a/app/javascript/dashboard/routes/dashboard/settings/macros/MacroNodes.vue b/app/javascript/dashboard/routes/dashboard/settings/macros/MacroNodes.vue
index 855aae9d3..dd7b3a47b 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/macros/MacroNodes.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/macros/MacroNodes.vue
@@ -118,33 +118,26 @@ export default {
 
 .macro__node:not(:last-child) {
   position: relative;
-  padding-bottom: var(--space-large);
+  padding-bottom: 2rem;
 }
 
 .macro__node:not(:last-child):not(.sortable-chosen):after,
 .macros__nodes-draggable:after {
-  content: '';
-  position: absolute;
-  height: var(--space-large);
-  width: var(--space-smaller);
-  margin-left: var(--space-medium);
-
-  border-left: 1px dashed var(--s-500);
+  @apply border-l dark:border-n-blue-11 border-n-blue-7 border-dashed ltr:ml-6 rtl:mr-6 absolute h-8 w-1 content-[""];
 }
 
 .macros__nodes-draggable {
   position: relative;
-  padding-bottom: var(--space-large);
+  padding-bottom: 2rem;
 }
 
 .macros__node-action-container {
   position: relative;
   .drag-handle {
     position: absolute;
-    left: var(--space-minus-medium);
-    top: var(--space-smaller);
+    left: -1.5rem;
+    top: 0.25rem;
     cursor: move;
-    color: var(--s-400);
   }
 }
 </style>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/macros/MacroProperties.vue b/app/javascript/dashboard/routes/dashboard/settings/macros/MacroProperties.vue
index 1d5c80579..c4de2b2c2 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/macros/MacroProperties.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/macros/MacroProperties.vue
@@ -20,8 +20,8 @@ export default {
   methods: {
     isActive(key) {
       return this.macroVisibility === key
-        ? 'bg-woot-25 dark:bg-slate-900 border-woot-200 dark:border-woot-700'
-        : 'bg-white dark:bg-slate-900 border-slate-200 dark:border-slate-600';
+        ? 'bg-n-blue-2 dark:bg-n-blue-1 border-n-blue-3 dark:border-n-blue-4'
+        : 'bg-white dark:bg-n-solid-2 border-n-weak dark:border-n-strong';
     },
     onUpdateName(value) {
       this.$emit('update:name', value);
@@ -48,9 +48,7 @@ export default {
       />
     </div>
     <div class="mt-2">
-      <p
-        class="block m-0 text-sm font-medium leading-[1.8] text-slate-700 dark:text-slate-100"
-      >
+      <p class="block m-0 text-sm font-medium leading-[1.8] text-n-slate-12">
         {{ $t('MACROS.EDITOR.VISIBILITY.LABEL') }}
       </p>
       <div class="grid grid-cols-1 lg:grid-cols-2 gap-3">
@@ -63,14 +61,14 @@ export default {
             v-if="macroVisibility === 'global'"
             icon="checkmark-circle"
             type="solid"
-            class="absolute text-woot-500 dark:text-woot-500 top-2 right-2"
+            class="absolute text-n-brand top-2 right-2"
           />
           <p
-            class="block m-0 text-sm font-medium leading-[1.8] text-slate-700 dark:text-slate-100"
+            class="block m-0 text-sm font-medium leading-[1.8] text-n-slate-12"
           >
             {{ $t('MACROS.EDITOR.VISIBILITY.GLOBAL.LABEL') }}
           </p>
-          <p class="text-xs text-slate-500 dark:text-slate-200">
+          <p class="text-xs text-n-slate-11">
             {{ $t('MACROS.EDITOR.VISIBILITY.GLOBAL.DESCRIPTION') }}
           </p>
         </button>
@@ -83,14 +81,14 @@ export default {
             v-if="macroVisibility === 'personal'"
             icon="checkmark-circle"
             type="solid"
-            class="absolute text-woot-500 dark:text-woot-500 top-2 right-2"
+            class="absolute text-n-brand top-2 right-2"
           />
           <p
-            class="block m-0 text-sm font-medium leading-[1.8] text-slate-700 dark:text-slate-100"
+            class="block m-0 text-sm font-medium leading-[1.8] text-n-slate-12"
           >
             {{ $t('MACROS.EDITOR.VISIBILITY.PERSONAL.LABEL') }}
           </p>
-          <p class="text-xs text-slate-500 dark:text-slate-200">
+          <p class="text-xs text-n-slate-11">
             {{ $t('MACROS.EDITOR.VISIBILITY.PERSONAL.DESCRIPTION') }}
           </p>
         </button>
@@ -99,9 +97,7 @@ export default {
         class="mt-2 flex items-start p-2 bg-n-slate-3 dark:bg-n-solid-3 rounded-md"
       >
         <fluent-icon icon="info" size="16" class="flex-shrink-0 mt-0.5" />
-        <p
-          class="ml-2 rtl:ml-0 rtl:mr-2 mb-0 text-slate-600 dark:text-slate-200"
-        >
+        <p class="ml-2 rtl:ml-0 rtl:mr-2 mb-0 text-n-slate-11">
           {{ $t('MACROS.ORDER_INFO') }}
         </p>
       </div>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/profile/AccessToken.vue b/app/javascript/dashboard/routes/dashboard/settings/profile/AccessToken.vue
index 5b0b43fac..027492629 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/profile/AccessToken.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/profile/AccessToken.vue
@@ -33,7 +33,7 @@ const onReset = () => {
   <div class="flex flex-row justify-between gap-4">
     <woot-input
       name="access_token"
-      class="flex-1 [&>input]:!py-1.5 ltr:[&>input]:!pr-9 ltr:[&>input]:!pl-3 rtl:[&>input]:!pl-9 rtl:[&>input]:!pr-3 focus:[&>input]:!border-slate-200 focus:[&>input]:dark:!border-slate-600 [&>input]:cursor-not-allowed relative"
+      class="flex-1 [&>input]:!py-1.5 ltr:[&>input]:!pr-9 ltr:[&>input]:!pl-3 rtl:[&>input]:!pl-9 rtl:[&>input]:!pr-3 focus:[&>input]:!border-n-weak [&>input]:cursor-not-allowed relative"
       :styles="{
         borderRadius: '12px',
         fontSize: '14px',
diff --git a/app/javascript/dashboard/routes/dashboard/settings/profile/AudioAlertCondition.vue b/app/javascript/dashboard/routes/dashboard/settings/profile/AudioAlertCondition.vue
index 898d9afb6..a83cecaa4 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/profile/AudioAlertCondition.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/profile/AudioAlertCondition.vue
@@ -20,7 +20,7 @@ const onChange = (id, value) => {
 <template>
   <div>
     <label
-      class="flex justify-between pb-1 text-sm font-medium leading-6 text-ash-900"
+      class="flex justify-between pb-1 text-sm font-medium leading-6 text-n-slate-12"
     >
       {{ label }}
     </label>
@@ -37,7 +37,7 @@ const onChange = (id, value) => {
           @update="onChange"
         />
         <label
-          class="text-sm font-normal text-ash-900"
+          class="text-sm font-normal text-n-slate-12"
           :for="`checkbox-condition-${item.value}`"
         >
           {{ item.label }}
diff --git a/app/javascript/dashboard/routes/dashboard/settings/profile/AudioAlertEvent.vue b/app/javascript/dashboard/routes/dashboard/settings/profile/AudioAlertEvent.vue
index 890956f7e..9a9415d48 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/profile/AudioAlertEvent.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/profile/AudioAlertEvent.vue
@@ -70,7 +70,7 @@ const alertDescription = computed(() => {
 
 <template>
   <div>
-    <label class="pb-1 text-sm font-medium leading-6 text-ash-900">
+    <label class="pb-1 text-sm font-medium leading-6 text-n-slate-12">
       {{ label }}
     </label>
     <div class="grid gap-3 mt-2">
@@ -86,7 +86,7 @@ const alertDescription = computed(() => {
         />
         <label
           :for="`checkbox-${option.value}`"
-          class="text-sm text-ash-900 font-normal"
+          class="text-sm text-n-slate-12 font-normal"
         >
           {{
             $t(
diff --git a/app/javascript/dashboard/routes/dashboard/settings/profile/AudioAlertTone.vue b/app/javascript/dashboard/routes/dashboard/settings/profile/AudioAlertTone.vue
index 4ec8183d7..c0ed9000a 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/profile/AudioAlertTone.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/profile/AudioAlertTone.vue
@@ -86,7 +86,7 @@ const playAudio = async () => {
       v-tooltip.top="
         $t('PROFILE_SETTINGS.FORM.AUDIO_NOTIFICATIONS_SECTION.PLAY')
       "
-      class="border-0 shadow-sm outline-none flex justify-center items-center size-10 appearance-none rounded-xl ring-ash-200 ring-1 ring-inset focus:ring-2 focus:ring-inset focus:ring-primary-500 flex-shrink-0 mt-[1.75rem]"
+      class="border-0 shadow-sm outline-none flex justify-center items-center size-10 appearance-none rounded-xl ring-n-weak ring-1 ring-inset focus:ring-2 focus:ring-inset focus:ring-n-brand flex-shrink-0 mt-[1.75rem]"
       @click="playAudio"
     >
       <Icon icon="i-lucide-volume-2" />
diff --git a/app/javascript/dashboard/routes/dashboard/settings/profile/ChangePassword.vue b/app/javascript/dashboard/routes/dashboard/settings/profile/ChangePassword.vue
index e224ee5c5..3e9d93181 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/profile/ChangePassword.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/profile/ChangePassword.vue
@@ -3,11 +3,11 @@ import { useVuelidate } from '@vuelidate/core';
 import { required, minLength } from '@vuelidate/validators';
 import { useAlert } from 'dashboard/composables';
 import { parseAPIErrorResponse } from 'dashboard/store/utils/api';
-import FormButton from 'v3/components/Form/Button.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
 
 export default {
   components: {
-    FormButton,
+    NextButton,
   },
   setup() {
     return { v$: useVuelidate() };
@@ -62,10 +62,10 @@ export default {
       }
       let alertMessage = this.$t('PROFILE_SETTINGS.PASSWORD_UPDATE_SUCCESS');
       try {
-        await this.$store.dispatch('updateProfile', {
+        await this.$store.dispatch('updatePassword', {
           password: this.password,
-          password_confirmation: this.passwordConfirmation,
-          current_password: this.currentPassword,
+          passwordConfirmation: this.passwordConfirmation,
+          currentPassword: this.currentPassword,
         });
       } catch (error) {
         alertMessage =
@@ -130,15 +130,13 @@ export default {
         @blur="v$.passwordConfirmation.$touch"
       />
 
-      <FormButton
-        type="submit"
-        color-scheme="primary"
-        variant="solid"
-        size="large"
-        :disabled="isButtonDisabled"
-      >
-        {{ $t('PROFILE_SETTINGS.FORM.PASSWORD_SECTION.BTN_TEXT') }}
-      </FormButton>
+      <div>
+        <NextButton
+          type="submit"
+          :label="$t('PROFILE_SETTINGS.FORM.PASSWORD_SECTION.BTN_TEXT')"
+          :disabled="isButtonDisabled"
+        />
+      </div>
     </div>
   </form>
 </template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/profile/HotKeyCard.vue b/app/javascript/dashboard/routes/dashboard/settings/profile/HotKeyCard.vue
index f652adeb0..cab54d43a 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/profile/HotKeyCard.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/profile/HotKeyCard.vue
@@ -27,13 +27,13 @@ defineProps({
   <button
     class="flex flex-col gap-4 w-full h-fit p-4 rounded-md border border-n-weak dark:border-n-weak"
     :class="{
-      'border-primary-300 ': active,
+      'border-n-brand ': active,
     }"
   >
     <div class="flex flex-col gap-2 items-center w-full rounded-t-[5px]">
       <div class="grid grid-cols-[1fr_auto] items-center w-full gap-1">
         <div
-          class="overflow-hidden text-base font-medium text-ash-900 text-left"
+          class="overflow-hidden text-base font-medium text-n-slate-12 text-left"
         >
           <span class="block truncate">{{ title }}</span>
         </div>
@@ -41,10 +41,12 @@ defineProps({
           :checked="active"
           type="radio"
           :name="`hotkey-${title}`"
-          class="shadow cursor-pointer grid place-items-center border-2 border-ash-200 appearance-none rounded-full w-5 h-5 checked:bg-primary-600 before:content-[''] before:bg-primary-600 before:border-4 before:rounded-full before:border-ash-25 checked:before:w-[18px] checked:before:h-[18px] checked:border checked:border-primary-600"
+          class="shadow cursor-pointer grid place-items-center border-2 border-n-strong appearance-none rounded-full w-5 h-5 checked:bg-n-brand before:content-[''] before:bg-n-brand before:border-4 before:rounded-full before:border-n-strong checked:before:w-[18px] checked:before:h-[18px] checked:border checked:border-n-brand"
         />
       </div>
-      <span class="text-ash-900 text-sm line-clamp-2 leading-[1.4] text-start">
+      <span
+        class="text-n-slate-12 text-sm line-clamp-2 leading-[1.4] text-start"
+      >
         {{ description }}
       </span>
     </div>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/profile/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/profile/Index.vue
index 097e0589a..2c278ed75 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/profile/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/profile/Index.vue
@@ -196,7 +196,7 @@ export default {
 <template>
   <div class="grid py-16 px-5 font-inter mx-auto gap-16 sm:max-w-screen-md">
     <div class="flex flex-col gap-6">
-      <h2 class="text-2xl font-medium text-ash-900">
+      <h2 class="text-2xl font-medium text-n-slate-12">
         {{ $t('PROFILE_SETTINGS.TITLE') }}
       </h2>
       <UserProfilePicture
diff --git a/app/javascript/dashboard/routes/dashboard/settings/profile/MessageSignature.vue b/app/javascript/dashboard/routes/dashboard/settings/profile/MessageSignature.vue
index 2d149755c..ffb1ff9e7 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/profile/MessageSignature.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/profile/MessageSignature.vue
@@ -2,7 +2,7 @@
 import { ref, watch } from 'vue';
 import WootMessageEditor from 'dashboard/components/widgets/WootWriter/Editor.vue';
 import { MESSAGE_SIGNATURE_EDITOR_MENU_OPTIONS } from 'dashboard/constants/editor';
-import FormButton from 'v3/components/Form/Button.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
 
 const props = defineProps({
   messageSignature: {
@@ -38,13 +38,11 @@ const updateSignature = () => {
       :enable-suggestions="false"
       show-image-resize-toolbar
     />
-    <FormButton
-      type="submit"
-      color-scheme="primary"
-      variant="solid"
-      size="large"
-    >
-      {{ $t('PROFILE_SETTINGS.FORM.MESSAGE_SIGNATURE_SECTION.BTN_TEXT') }}
-    </FormButton>
+    <div>
+      <NextButton
+        type="submit"
+        :label="$t('PROFILE_SETTINGS.FORM.MESSAGE_SIGNATURE_SECTION.BTN_TEXT')"
+      />
+    </div>
   </form>
 </template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/profile/NotificationCheckBox.vue b/app/javascript/dashboard/routes/dashboard/settings/profile/NotificationCheckBox.vue
index 7b2c4fd22..ee0b85ddc 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/profile/NotificationCheckBox.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/profile/NotificationCheckBox.vue
@@ -45,7 +45,7 @@ const handleInput = e => {
   >
     <input
       v-model="localFlags"
-      class="mt-1 flex-shrink-0 border-ash-200 border checked:border-none checked:bg-primary-600 dark:checked:bg-primary-600 shadow appearance-none rounded-[4px] w-4 h-4 focus:ring-1 after:content-[''] after:text-white checked:after:content-['✓'] after:flex after:items-center after:justify-center after:text-center after:text-xs after:font-bold after:relative"
+      class="mt-1 flex-shrink-0 border-n-weak border checked:border-none checked:bg-n-brand shadow appearance-none rounded-[4px] w-4 h-4 focus:ring-1 after:content-[''] after:text-white checked:after:content-['✓'] after:flex after:items-center after:justify-center after:text-center after:text-xs after:font-bold after:relative"
       type="checkbox"
       :value="localValue"
       @input="handleInput"
diff --git a/app/javascript/dashboard/routes/dashboard/settings/profile/NotificationPreferences.vue b/app/javascript/dashboard/routes/dashboard/settings/profile/NotificationPreferences.vue
index 215b46923..3c239a3c8 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/profile/NotificationPreferences.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/profile/NotificationPreferences.vue
@@ -75,10 +75,34 @@ export default {
     onRegistrationSuccess() {
       this.hasEnabledPushPermissions = true;
     },
-    onRequestPermissions() {
-      requestPushPermissions({
-        onSuccess: this.onRegistrationSuccess,
-      });
+    onRequestPermissions(value) {
+      if (value) {
+        // Enable / re-enable push notifications
+        requestPushPermissions({
+          onSuccess: this.onRegistrationSuccess,
+        });
+      } else {
+        // Disable push notifications
+        this.disablePushPermissions();
+      }
+    },
+    disablePushPermissions() {
+      verifyServiceWorkerExistence(registration =>
+        registration.pushManager
+          .getSubscription()
+          .then(subscription => {
+            if (subscription) {
+              return subscription.unsubscribe();
+            }
+            return null;
+          })
+          .finally(() => {
+            this.hasEnabledPushPermissions = false;
+          })
+          .catch(() => {
+            // error
+          })
+      );
     },
     getPushSubscription() {
       verifyServiceWorkerExistence(registration =>
@@ -143,7 +167,7 @@ export default {
           :span="7"
           label="`${$t('PROFILE_SETTINGS.FORM.NOTIFICATIONS.TYPE_TITLE')}`"
         >
-          <span class="text-sm font-normal normal-case text-ash-800">
+          <span class="text-sm font-normal normal-case text-n-slate-11">
             {{ $t('PROFILE_SETTINGS.FORM.NOTIFICATIONS.TYPE_TITLE') }}
           </span>
         </TableHeaderCell>
@@ -151,7 +175,7 @@ export default {
           :span="2"
           label="`${$t('PROFILE_SETTINGS.FORM.NOTIFICATIONS.EMAIL')}`"
         >
-          <span class="text-sm font-medium normal-case text-ash-900">
+          <span class="text-sm font-medium normal-case text-n-slate-12">
             {{ $t('PROFILE_SETTINGS.FORM.NOTIFICATIONS.EMAIL') }}
           </span>
         </TableHeaderCell>
@@ -161,7 +185,7 @@ export default {
         >
           <div class="flex items-center justify-between gap-1">
             <span
-              class="text-sm font-medium normal-case text-ash-900 whitespace-nowrap"
+              class="text-sm font-medium normal-case text-n-slate-12 whitespace-nowrap"
             >
               {{ $t('PROFILE_SETTINGS.FORM.NOTIFICATIONS.PUSH') }}
             </span>
@@ -178,7 +202,7 @@ export default {
           <div
             class="flex flex-row items-start gap-2 col-span-7 px-0 py-2 text-sm tracking-[0.5] rtl:text-right"
           >
-            <span class="text-sm text-ash-900">
+            <span class="text-sm text-n-slate-12">
               {{ $t(notification.label) }}
             </span>
           </div>
@@ -201,7 +225,7 @@ export default {
     </div>
     <!--  Layout for mobile devices -->
     <div class="flex flex-col gap-6 sm:hidden">
-      <span class="text-sm font-medium normal-case text-ash-900">
+      <span class="text-sm font-medium normal-case text-n-slate-12">
         {{ $t('PROFILE_SETTINGS.FORM.EMAIL_NOTIFICATIONS_SECTION.TITLE') }}
       </span>
       <div class="flex flex-col gap-4">
@@ -216,12 +240,14 @@ export default {
             :is-checked="checkFlagStatus('email', notification.value)"
             @update="handleEmailInput"
           />
-          <span class="text-sm text-ash-900">{{ $t(notification.label) }}</span>
+          <span class="text-sm text-n-slate-12">{{
+            $t(notification.label)
+          }}</span>
         </div>
       </div>
 
       <div class="flex items-center justify-start gap-2">
-        <span class="text-sm font-medium normal-case text-ash-900">
+        <span class="text-sm font-medium normal-case text-n-slate-12">
           {{ $t('PROFILE_SETTINGS.FORM.PUSH_NOTIFICATIONS_SECTION.TITLE') }}
         </span>
       </div>
@@ -238,21 +264,23 @@ export default {
             :is-checked="checkFlagStatus('push', notification.value)"
             @update="handlePushInput"
           />
-          <span class="text-sm text-ash-900">{{ $t(notification.label) }}</span>
+          <span class="text-sm text-n-slate-12">{{
+            $t(notification.label)
+          }}</span>
         </div>
       </div>
     </div>
 
     <div
-      class="flex items-center justify-between w-full gap-2 p-4 border border-solid border-ash-200 rounded-xl"
+      class="flex items-center justify-between w-full gap-2 p-4 border border-solid border-n-weak rounded-xl"
     >
       <div class="flex flex-row items-center gap-2">
         <fluent-icon
           icon="alert"
-          class="flex-shrink-0 text-ash-900"
+          class="flex-shrink-0 text-n-slate-12"
           size="18"
         />
-        <span class="text-sm text-ash-900">
+        <span class="text-sm text-n-slate-12">
           {{ $t('PROFILE_SETTINGS.FORM.NOTIFICATIONS.BROWSER_PERMISSION') }}
         </span>
       </div>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/profile/UserBasicDetails.vue b/app/javascript/dashboard/routes/dashboard/settings/profile/UserBasicDetails.vue
index 10720e472..e44d699cc 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/profile/UserBasicDetails.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/profile/UserBasicDetails.vue
@@ -1,11 +1,11 @@
 <script>
 import { useAlert } from 'dashboard/composables';
-import FormButton from 'v3/components/Form/Button.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
 import { useVuelidate } from '@vuelidate/core';
 import { required, minLength, email } from '@vuelidate/validators';
 export default {
   components: {
-    FormButton,
+    NextButton,
   },
   props: {
     name: {
@@ -131,13 +131,8 @@ export default {
       @input="v$.userEmail.$touch"
       @blur="v$.userEmail.$touch"
     />
-    <FormButton
-      type="submit"
-      color-scheme="primary"
-      variant="solid"
-      size="large"
-    >
-      {{ $t('PROFILE_SETTINGS.BTN_TEXT') }}
-    </FormButton>
+    <div>
+      <NextButton type="submit" :label="$t('PROFILE_SETTINGS.BTN_TEXT')" />
+    </div>
   </form>
 </template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/profile/UserProfilePicture.vue b/app/javascript/dashboard/routes/dashboard/settings/profile/UserProfilePicture.vue
index d86329b76..901c842de 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/profile/UserProfilePicture.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/profile/UserProfilePicture.vue
@@ -24,7 +24,7 @@ const deleteProfilePicture = () => {
 
 <template>
   <div class="flex flex-col gap-2">
-    <span class="text-sm font-medium text-ash-900">
+    <span class="text-sm font-medium text-n-slate-12">
       {{ $t('PROFILE_SETTINGS.FORM.PICTURE') }}
     </span>
     <Avatar
diff --git a/app/javascript/dashboard/routes/dashboard/settings/profile/Wrapper.vue b/app/javascript/dashboard/routes/dashboard/settings/profile/Wrapper.vue
index c055a781e..857f3a992 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/profile/Wrapper.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/profile/Wrapper.vue
@@ -9,7 +9,7 @@ defineProps({
 
 <template>
   <div
-    class="flex flex-col justify-between flex-1 h-full m-0 overflow-auto bg-white dark:bg-slate-900"
+    class="flex flex-col justify-between flex-1 h-full m-0 overflow-auto bg-n-background"
   >
     <router-view v-slot="{ Component }">
       <keep-alive v-if="keepAlive">
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/LabelReportsIndex.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/LabelReportsIndex.vue
new file mode 100644
index 000000000..956b30974
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/LabelReportsIndex.vue
@@ -0,0 +1,35 @@
+<script setup>
+import { ref } from 'vue';
+import ReportHeader from './components/ReportHeader.vue';
+import SummaryReports from './components/SummaryReports.vue';
+import V4Button from 'dashboard/components-next/button/Button.vue';
+
+const summarReportsRef = ref(null);
+
+const onDownloadClick = () => {
+  summarReportsRef.value.downloadReports();
+};
+</script>
+
+<template>
+  <ReportHeader
+    :header-title="$t('LABEL_REPORTS.HEADER')"
+    :header-description="$t('LABEL_REPORTS.DESCRIPTION')"
+  >
+    <V4Button
+      :label="$t('LABEL_REPORTS.DOWNLOAD_LABEL_REPORTS')"
+      icon="i-ph-download-simple"
+      size="sm"
+      @click="onDownloadClick"
+    />
+  </ReportHeader>
+
+  <SummaryReports
+    ref="summarReportsRef"
+    action-key="summaryReports/fetchLabelSummaryReports"
+    getter-key="labels/getLabels"
+    fetch-items-key="labels/get"
+    summary-key="summaryReports/getLabelSummaryReports"
+    type="label"
+  />
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/LabelReportsShow.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/LabelReportsShow.vue
new file mode 100644
index 000000000..678028410
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/LabelReportsShow.vue
@@ -0,0 +1,31 @@
+<script setup>
+import { onMounted } from 'vue';
+import { useRoute } from 'vue-router';
+import { useFunctionGetter, useStore } from 'dashboard/composables/store';
+
+import WootReports from './components/WootReports.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+
+const route = useRoute();
+const store = useStore();
+const label = useFunctionGetter('labels/getLabelById', route.params.id);
+
+onMounted(() => store.dispatch('labels/get'));
+</script>
+
+<template>
+  <WootReports
+    v-if="label.id"
+    :key="label.id"
+    type="label"
+    getter-key="labels/getLabels"
+    action-key="labels/get"
+    :selected-item="label"
+    :download-button-label="$t('LABEL_REPORTS.DOWNLOAD_LABEL_REPORTS')"
+    :report-title="$t('LABEL_REPORTS.HEADER')"
+    has-back-button
+  />
+  <div v-else class="w-full py-20">
+    <Spinner class="mx-auto" />
+  </div>
+</template>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/ReportContainer.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/ReportContainer.vue
index 01ee625fe..3a459e771 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/ReportContainer.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/ReportContainer.vue
@@ -169,7 +169,7 @@ export default {
             :collection="getCollection(metric)"
             :chart-options="getChartOptions(metric)"
           />
-          <span v-else class="text-sm text-slate-600">
+          <span v-else class="text-sm text-n-slate-10">
             {{ $t('REPORT.NO_ENOUGH_DATA') }}
           </span>
         </div>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/ChartElements/ChartStats.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/ChartElements/ChartStats.vue
index 118248cab..6e47a14ce 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/ChartElements/ChartStats.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/ChartElements/ChartStats.vue
@@ -27,12 +27,12 @@ const { calculateTrend, displayMetric, isAverageMetricType, fetchingStatus } =
 const trendColor = (value, key) => {
   if (isAverageMetricType(key)) {
     return value > 0
-      ? 'border-red-500 text-red-500'
-      : 'border-green-500 text-green-500';
+      ? 'border-n-ruby-9 text-n-ruby-9'
+      : 'border-n-teal-10 text-n-teal-10';
   }
   return value < 0
-    ? 'border-red-500 text-red-500'
-    : 'border-green-500 text-green-500';
+    ? 'border-n-ruby-9 text-n-ruby-9'
+    : 'border-n-teal-10 text-n-teal-10';
 };
 </script>
 
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/ConversationCell.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/ConversationCell.vue
index 5342d75e4..0b221857e 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/ConversationCell.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/ConversationCell.vue
@@ -19,10 +19,7 @@ const routerParams = computed(() => ({
     <router-link :to="routerParams" class="hover:underline">
       {{ `#${row.original.conversationId}` }}
     </router-link>
-    <div
-      v-tooltip="row.original.createdAt"
-      class="text-slate-600 dark:text-slate-200 text-sm"
-    >
+    <div v-tooltip="row.original.createdAt" class="text-n-slate-11 text-sm">
       {{ row.original.createdAgo }}
     </div>
   </div>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/CsatTable.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/CsatTable.vue
index 8beeafd70..64870d31c 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/CsatTable.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/CsatTable.vue
@@ -61,7 +61,7 @@ const defaultSpanRender = cellProps => {
 
 const columnHelper = createColumnHelper();
 
-const columns = [
+const columns = computed(() => [
   columnHelper.accessor('contact', {
     header: t('CSAT_REPORTS.TABLE.HEADER.CONTACT_NAME'),
     width: 200,
@@ -105,7 +105,7 @@ const columns = [
         {
           class: ratingObject.emoji
             ? 'emoji-response text-lg'
-            : 'text-slate-300 dark:text-slate-700',
+            : 'text-n-slate-10',
         },
         ratingObject.emoji || '---'
       );
@@ -121,7 +121,7 @@ const columns = [
     width: 100,
     cell: cellProps => h(ConversationCell, cellProps),
   }),
-];
+]);
 
 const paginationParams = computed(() => {
   return {
@@ -134,7 +134,9 @@ const table = useVueTable({
   get data() {
     return tableData.value;
   },
-  columns,
+  get columns() {
+    return columns.value;
+  },
   manualPagination: true,
   enableSorting: false,
   getCoreRowModel: getCoreRowModel(),
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/DateGroupBy.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/DateGroupBy.vue
index 6a74f17a3..37139865f 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/DateGroupBy.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/DateGroupBy.vue
@@ -48,7 +48,7 @@ export default {
 
 <template>
   <div class="multiselect-wrap--small">
-    <p aria-hidden="true" class="hide">
+    <p aria-hidden="true" class="hidden">
       {{ $t('REPORT.GROUP_BY_FILTER_DROPDOWN_LABEL') }}
     </p>
     <multiselect
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/DateRange.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/DateRange.vue
index 4d1cc340f..9caab26dd 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/DateRange.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/DateRange.vue
@@ -1,28 +1,33 @@
-<script>
+<script setup>
+import { ref, computed } from 'vue';
+import { useI18n } from 'vue-i18n';
 import { DATE_RANGE_OPTIONS } from '../../constants';
 
-const EVENT_NAME = 'on-range-change';
+const emit = defineEmits(['onRangeChange']);
 
-export default {
-  name: 'ReportFiltersDateRange',
-  data() {
-    const translatedOptions = Object.values(DATE_RANGE_OPTIONS).map(option => ({
-      ...option,
-      name: this.$t(option.translationKey),
-    }));
+const { t } = useI18n();
 
-    return {
-      // relies on translations, need to move it to constants
-      selectedOption: translatedOptions[0],
-      options: translatedOptions,
-    };
+const options = computed(() =>
+  Object.values(DATE_RANGE_OPTIONS).map(option => ({
+    ...option,
+    name: t(option.translationKey),
+  }))
+);
+
+const selectedId = ref(Object.values(DATE_RANGE_OPTIONS)[0].id);
+
+const selectedOption = computed({
+  get() {
+    return options.value.find(o => o.id === selectedId.value);
   },
-  methods: {
-    updateRange(selectedRange) {
-      this.selectedOption = selectedRange;
-      this.$emit(EVENT_NAME, selectedRange);
-    },
+  set(val) {
+    selectedId.value = val.id;
   },
+});
+
+const updateRange = range => {
+  selectedOption.value = range;
+  emit('onRangeChange', range);
 };
 </script>
 
@@ -31,7 +36,7 @@ export default {
     <multiselect
       v-model="selectedOption"
       class="no-margin"
-      track-by="name"
+      track-by="id"
       label="name"
       :placeholder="$t('FORMS.MULTISELECT.SELECT_ONE')"
       selected-label
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Labels.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Labels.vue
index 68cc4baf2..ede9e020c 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Labels.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/Filters/Labels.vue
@@ -44,7 +44,7 @@ export default {
             :style="{ backgroundColor: props.option.color }"
             class="w-5 h-5 rounded-full"
           />
-          <span class="my-0 text-slate-800 dark:text-slate-75">
+          <span class="my-0 text-n-slate-12">
             {{ props.option.title }}
           </span>
         </div>
@@ -53,10 +53,10 @@ export default {
         <div class="flex items-center gap-2">
           <div
             :style="{ backgroundColor: props.option.color }"
-            class="flex-shrink-0 w-5 h-5 border border-solid rounded-full border-slate-100 dark:border-slate-800"
+            class="flex-shrink-0 w-5 h-5 border border-solid rounded-full border-n-weak"
           />
 
-          <span class="my-0 text-slate-800 truncate min-w-0 dark:text-slate-75">
+          <span class="my-0 text-n-slate-12 truncate min-w-0">
             {{ props.option.title }}
           </span>
         </div>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Heatmap.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/Heatmap.vue
index eed783f4b..41cfe277e 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/Heatmap.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/Heatmap.vue
@@ -67,7 +67,7 @@ function getDayOfTheWeek(date) {
   return days[dayIndex];
 }
 function getHeatmapLevelClass(value) {
-  if (!value) return 'outline-n-container dark:bg-slate-700/40 bg-slate-50/50';
+  if (!value) return 'outline-n-container bg-n-slate-2 dark:bg-n-slate-5/50';
 
   let level = [...quantileRange.value, Infinity].findIndex(
     range => value <= range && value > 0
@@ -76,16 +76,16 @@ function getHeatmapLevelClass(value) {
   if (level > 6) level = 5;
 
   if (level === 0) {
-    return 'outline-n-container dark:bg-slate-700/40 bg-slate-50/50';
+    return 'outline-n-container bg-n-slate-2 dark:bg-n-slate-5/50';
   }
 
   const classes = [
-    'bg-woot-50 dark:bg-woot-800/40 dark:outline-woot-800/80',
-    'bg-woot-100 dark:bg-woot-800/30 dark:outline-woot-800/80',
-    'bg-woot-200 dark:bg-woot-500/40 dark:outline-woot-700/80',
-    'bg-woot-300 dark:bg-woot-500/60 dark:outline-woot-600/80',
-    'bg-woot-600 dark:bg-woot-500/80 dark:outline-woot-500/80',
-    'bg-woot-800 dark:bg-woot-500 dark:outline-woot-400/80',
+    'bg-n-blue-3 dark:outline-n-blue-4',
+    'bg-n-blue-5 dark:outline-n-blue-6',
+    'bg-n-blue-7 dark:outline-n-blue-8',
+    'bg-n-blue-8 dark:outline-n-blue-9',
+    'bg-n-blue-10 dark:outline-n-blue-8',
+    'bg-n-blue-11 dark:outline-n-blue-10',
   ];
 
   return classes[level - 1];
@@ -101,7 +101,7 @@ function getHeatmapLevelClass(value) {
         <div
           v-for="ii in numberOfRows"
           :key="ii"
-          class="w-full rounded-sm bg-slate-100 dark:bg-slate-900 animate-loader-pulse h-8 min-w-[70px]"
+          class="w-full rounded-sm bg-n-slate-3 dark:bg-n-slate-1 animate-loader-pulse h-8 min-w-[70px]"
         />
       </div>
       <div class="grid gap-[5px] w-full min-w-[700px]">
@@ -113,13 +113,13 @@ function getHeatmapLevelClass(value) {
           <div
             v-for="jj in 24"
             :key="jj"
-            class="w-full h-8 rounded-sm bg-slate-100 dark:bg-slate-900 animate-loader-pulse"
+            class="w-full h-8 rounded-sm bg-n-slate-3 dark:bg-n-slate-1 animate-loader-pulse"
           />
         </div>
       </div>
       <div />
       <div
-        class="grid grid-cols-[repeat(24,_1fr)] gap-[5px] w-full text-[8px] font-semibold h-5 text-slate-800 dark:text-slate-200"
+        class="grid grid-cols-[repeat(24,_1fr)] gap-[5px] w-full text-[8px] font-semibold h-5 text-n-slate-11"
       >
         <div
           v-for="ii in 24"
@@ -135,10 +135,10 @@ function getHeatmapLevelClass(value) {
         <div
           v-for="dateKey in processedData.keys()"
           :key="dateKey"
-          class="h-8 min-w-[70px] text-slate-800 dark:text-slate-200 text-[10px] font-semibold flex flex-col items-end justify-center"
+          class="h-8 min-w-[70px] text-n-slate-12 text-[10px] font-semibold flex flex-col items-end justify-center"
         >
           {{ getDayOfTheWeek(new Date(dateKey)) }}
-          <time class="font-normal text-slate-700 dark:text-slate-200">
+          <time class="font-normal text-n-slate-11">
             {{ formatDate(dateKey) }}
           </time>
         </div>
@@ -153,14 +153,14 @@ function getHeatmapLevelClass(value) {
             v-for="data in processedData.get(dateKey)"
             :key="data.timestamp"
             v-tooltip.top="getCountTooltip(data.value)"
-            class="h-8 rounded-sm shadow-inner dark:outline dark:outline-1 shadow-black"
+            class="h-8 rounded-sm shadow-inner dark:outline dark:outline-1"
             :class="getHeatmapLevelClass(data.value)"
           />
         </div>
       </div>
       <div />
       <div
-        class="grid grid-cols-[repeat(24,_1fr)] gap-[5px] w-full text-[8px] font-semibold h-5 text-slate-800 dark:text-slate-200"
+        class="grid grid-cols-[repeat(24,_1fr)] gap-[5px] w-full text-[8px] font-semibold h-5 text-n-slate-12"
       >
         <div
           v-for="ii in 24"
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/ReportFilters.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/ReportFilters.vue
index c1d805081..d7409dc22 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/ReportFilters.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/ReportFilters.vue
@@ -188,7 +188,7 @@ export default {
               :username="props.option.name"
               size="22px"
             />
-            <span class="my-0 text-slate-800 truncate dark:text-slate-75">{{
+            <span class="my-0 text-n-slate-12 truncate">{{
               props.option.name
             }}</span>
           </div>
@@ -201,7 +201,7 @@ export default {
               :username="props.option.name"
               size="22px"
             />
-            <p class="my-0 text-slate-800 dark:text-slate-75">
+            <p class="my-0 text-n-slate-12">
               {{ props.option.name }}
             </p>
           </div>
@@ -230,7 +230,7 @@ export default {
               class="w-5 h-5 rounded-full"
             />
 
-            <span class="my-0 text-slate-800 truncate dark:text-slate-75">
+            <span class="my-0 text-n-slate-12 truncate">
               {{ props.option.title }}
             </span>
           </div>
@@ -239,10 +239,10 @@ export default {
           <div class="flex items-center min-w-0 gap-2">
             <div
               :style="{ backgroundColor: props.option.color }"
-              class="flex-shrink-0 w-5 h-5 border border-solid rounded-full border-slate-100 dark:border-slate-800"
+              class="flex-shrink-0 w-5 h-5 border border-solid rounded-full border-n-weak"
             />
 
-            <span class="my-0 text-slate-800 truncate dark:text-slate-75">
+            <span class="my-0 text-n-slate-12 truncate">
               {{ props.option.title }}
             </span>
           </div>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAFilter.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAFilter.vue
index fc8f35521..abe5674eb 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAFilter.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAFilter.vue
@@ -179,7 +179,7 @@ export default {
     <!-- Dividing line between Active filters and Add filter button -->
     <div
       v-if="hasActiveFilters && !isAllFilterSelected"
-      class="w-full h-px border md:w-px md:h-5 border-slate-75 dark:border-slate-800"
+      class="w-full h-px border md:w-px md:h-5 border-n-weak"
     />
     <!-- Add filter and clear filter button -->
     <div class="flex items-center gap-2">
@@ -196,10 +196,7 @@ export default {
       />
 
       <!-- Dividing line between Add filter and Clear all filter button -->
-      <div
-        v-if="hasActiveFilters"
-        class="w-px h-5 border border-slate-75 dark:border-slate-800"
-      />
+      <div v-if="hasActiveFilters" class="w-px h-5 border border-n-weak" />
       <!-- Clear all filter button -->
       <FilterButton
         v-if="hasActiveFilters"
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAReportItem.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAReportItem.vue
index 1cd18226e..9604cedf9 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAReportItem.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAReportItem.vue
@@ -34,12 +34,12 @@ const conversationLabels = computed(() => {
     class="grid items-center content-center w-full h-16 grid-cols-12 gap-4 px-6 py-0 border-b last:border-b-0 last:rounded-b-xl border-n-weak"
   >
     <div
-      class="flex items-center gap-2 col-span-6 px-0 py-2 text-sm tracking-[0.5] text-slate-700 dark:text-slate-100 rtl:text-right"
+      class="flex items-center gap-2 col-span-6 px-0 py-2 text-sm tracking-[0.5] text-n-slate-12 rtl:text-right"
     >
       <span class="text-n-slate-12">
         {{ `#${conversationId} ` }}
       </span>
-      <span class="text-slate-11">
+      <span class="text-n-slate-11">
         {{ $t('SLA_REPORTS.WITH') }}
       </span>
       <span class="capitalize truncate text-n-slate-12">{{
@@ -53,7 +53,7 @@ const conversationLabels = computed(() => {
       />
     </div>
     <div
-      class="flex items-center capitalize py-2 px-0 text-sm tracking-[0.5] text-slate-700 dark:text-slate-50 text-left rtl:text-right col-span-2"
+      class="flex items-center capitalize py-2 px-0 text-sm tracking-[0.5] text-n-slate-12 text-left rtl:text-right col-span-2"
     >
       {{ slaName }}
     </div>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAViewDetails.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAViewDetails.vue
index f50fed377..2eb04f652 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAViewDetails.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAViewDetails.vue
@@ -34,7 +34,7 @@ export default {
 <template>
   <div
     v-on-clickaway="closeSlaEvents"
-    class="flex items-center col-span-2 text-slate-11 justify-end"
+    class="flex items-center col-span-2 text-n-slate-11 justify-end"
   >
     <div class="relative">
       <NextButton
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/SummaryReports.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SummaryReports.vue
index 4c0c4fe64..9b966c8fe 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/SummaryReports.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/SummaryReports.vue
@@ -59,7 +59,7 @@ const defaulSpanRender = cellProps =>
     cellProps.getValue()
   );
 
-const columns = [
+const columns = computed(() => [
   columnHelper.accessor('name', {
     header: t(`SUMMARY_REPORTS.${props.type.toUpperCase()}`),
     width: 300,
@@ -90,7 +90,7 @@ const columns = [
     width: 200,
     cell: defaulSpanRender,
   }),
-];
+]);
 
 const renderAvgTime = value => (value ? formatTime(value) : '--');
 
@@ -108,7 +108,8 @@ const tableData = computed(() =>
     } = rowMetrics;
     return {
       id: row.id,
-      name: row.name,
+      // we fallback on title, label for instance does not have a name property
+      name: row.name ?? row.title,
       type: props.type,
       conversationsCount: renderCount(conversationsCount),
       avgFirstResponseTime: renderAvgTime(avgFirstResponseTime),
@@ -141,7 +142,9 @@ const table = useVueTable({
   get data() {
     return tableData.value;
   },
-  columns,
+  get columns() {
+    return columns.value;
+  },
   enableSorting: false,
   getCoreRowModel: getCoreRowModel(),
 });
@@ -177,7 +180,7 @@ defineExpose({ downloadReports });
 <template>
   <ReportFilterSelector @filter-change="onFilterChange" />
   <div
-    class="flex-1 overflow-auto px-5 py-6 mt-5 shadow outline-1 outline outline-n-container rounded-xl bg-n-solid-2"
+    class="flex-1 overflow-auto px-2 py-2 mt-5 shadow outline-1 outline outline-n-container rounded-xl bg-n-solid-2"
   >
     <Table :table="table" />
   </div>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/overview/AgentCell.vue b/app/javascript/dashboard/routes/dashboard/settings/reports/components/overview/AgentCell.vue
index effa4c56b..c6f348252 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/overview/AgentCell.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/overview/AgentCell.vue
@@ -27,11 +27,11 @@ const isRTL = useMapGetter('accounts/isRTL');
       />
       <div class="items-start flex flex-col min-w-0 my-0 mx-2">
         <h6
-          class="overflow-hidden text-sm m-0 leading-[1.2] text-slate-800 dark:text-slate-100 whitespace-nowrap text-ellipsis"
+          class="overflow-hidden text-sm m-0 leading-[1.2] text-n-slate-12 whitespace-nowrap text-ellipsis"
         >
           {{ row.original.agent }}
         </h6>
-        <span class="text-xs text-slate-600 dark:text-slate-200">
+        <span class="text-xs text-n-slate-11">
           {{ row.original.email }}
         </span>
       </div>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersDateRange.spec.js b/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersDateRange.spec.js
index e6253186b..c863029fe 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersDateRange.spec.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/specs/Filters/FiltersDateRange.spec.js
@@ -12,33 +12,30 @@ const mountParams = {
 };
 
 describe('ReportFiltersDateRange.vue', () => {
-  it('emits "on-range-change" event when updateRange is called', () => {
+  it('emits "onRangeChange" event when updateRange is called', () => {
     const wrapper = shallowMount(ReportFiltersDateRange, mountParams);
 
     const selectedRange = DATE_RANGE_OPTIONS.LAST_7_DAYS;
     wrapper.vm.updateRange(selectedRange);
 
-    expect(wrapper.emitted('on-range-change')).toBeTruthy();
-    expect(wrapper.emitted('on-range-change')[0]).toEqual([selectedRange]);
+    expect(wrapper.emitted('onRangeChange')).toBeTruthy();
+    expect(wrapper.emitted('onRangeChange')[0]).toEqual([selectedRange]);
   });
 
   it('initializes options correctly', () => {
     const wrapper = shallowMount(ReportFiltersDateRange, mountParams);
 
-    const expectedOptions = Object.values(DATE_RANGE_OPTIONS).map(option => ({
-      ...option,
-      name: option.translationKey,
-    }));
+    const expectedIds = Object.values(DATE_RANGE_OPTIONS).map(
+      option => option.id
+    );
+    const receivedIds = wrapper.vm.options.map(option => option.id);
 
-    expect(wrapper.vm.options).toEqual(expectedOptions);
+    expect(receivedIds).toEqual(expectedIds);
   });
 
   it('initializes selectedOption correctly', () => {
     const wrapper = shallowMount(ReportFiltersDateRange, mountParams);
-    const expectedSelectedOption = Object.values(DATE_RANGE_OPTIONS)[0];
-    expect(wrapper.vm.selectedOption).toEqual({
-      ...expectedSelectedOption,
-      name: expectedSelectedOption.translationKey,
-    });
+    const expectedId = Object.values(DATE_RANGE_OPTIONS)[0].id;
+    expect(wrapper.vm.selectedOption.id).toBe(expectedId);
   });
 });
diff --git a/app/javascript/dashboard/routes/dashboard/settings/reports/reports.routes.js b/app/javascript/dashboard/routes/dashboard/settings/reports/reports.routes.js
index 43855240c..af01f6d74 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/reports.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/reports.routes.js
@@ -7,10 +7,12 @@ import Index from './Index.vue';
 import AgentReportsIndex from './AgentReportsIndex.vue';
 import InboxReportsIndex from './InboxReportsIndex.vue';
 import TeamReportsIndex from './TeamReportsIndex.vue';
+import LabelReportsIndex from './LabelReportsIndex.vue';
 
 import AgentReportsShow from './AgentReportsShow.vue';
 import InboxReportsShow from './InboxReportsShow.vue';
 import TeamReportsShow from './TeamReportsShow.vue';
+import LabelReportsShow from './LabelReportsShow.vue';
 
 import AgentReports from './AgentReports.vue';
 import InboxReports from './InboxReports.vue';
@@ -104,6 +106,22 @@ const revisedReportRoutes = [
     },
     component: TeamReportsShow,
   },
+  {
+    path: 'labels_overview',
+    name: 'label_reports_index',
+    meta: {
+      permissions: ['administrator', 'report_manage'],
+    },
+    component: LabelReportsIndex,
+  },
+  {
+    path: 'labels/:id',
+    name: 'label_reports_show',
+    meta: {
+      permissions: ['administrator', 'report_manage'],
+    },
+    component: LabelReportsShow,
+  },
 ];
 
 export default {
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/SlaForm.vue b/app/javascript/dashboard/routes/dashboard/settings/sla/SlaForm.vue
index f562aa9ce..5dc6e16f4 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/sla/SlaForm.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/SlaForm.vue
@@ -200,7 +200,7 @@ export default {
       <div
         class="mt-3 flex h-10 items-center text-sm w-full gap-2 border border-solid border-n-strong px-3 py-1.5 rounded-xl justify-between"
       >
-        <span for="sla_bh" class="text-slate-700 dark:text-slate-200">
+        <span for="sla_bh" class="text-n-slate-11">
           {{ $t('SLA.FORM.BUSINESS_HOURS.PLACEHOLDER') }}
         </span>
         <woot-switch id="sla_bh" v-model="onlyDuringBusinessHours" />
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLABusinessHoursLabel.vue b/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLABusinessHoursLabel.vue
index 3f8cad837..983ff38b2 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLABusinessHoursLabel.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLABusinessHoursLabel.vue
@@ -9,26 +9,18 @@ defineProps({
 
 <template>
   <div
-    class="inline-flex items-center min-w-0 gap-1 px-1.5 sm:px-2 py-1 border border-solid rounded-lg border-slate-75 dark:border-slate-700/50"
+    class="inline-flex items-center min-w-0 gap-1 px-1.5 sm:px-2 py-1 border border-solid rounded-lg border-n-weak"
   >
     <fluent-icon
       size="14"
       :icon="hasBusinessHours ? 'alarm-on' : 'alarm-off'"
       type="outline"
       class="flex-shrink-0"
-      :class="
-        hasBusinessHours
-          ? 'text-slate-600 dark:text-slate-400'
-          : 'text-slate-300 dark:text-slate-700'
-      "
+      :class="hasBusinessHours ? 'text-n-slate-11' : 'text-n-slate-10'"
     />
     <span
       class="hidden text-xs tracking-[0.2%] font-normal truncate sm:block"
-      :class="
-        hasBusinessHours
-          ? 'text-slate-600 dark:text-slate-400'
-          : 'text-slate-300 dark:text-slate-700'
-      "
+      :class="hasBusinessHours ? 'text-n-slate-11' : 'text-n-slate-10'"
     >
       {{
         hasBusinessHours
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLAListItem.vue b/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLAListItem.vue
index f296da403..085860efa 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLAListItem.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLAListItem.vue
@@ -40,7 +40,7 @@ const emit = defineEmits(['delete']);
 
 <template>
   <BaseSettingsListItem
-    class="sm:divide-x sm:divide-slate-75 sm:dark:divide-slate-700/50"
+    class="sm:divide-x sm:divide-n-weak"
     :title="slaName"
     :description="description"
   >
@@ -49,7 +49,7 @@ const emit = defineEmits(['delete']);
     </template>
     <template #rightSection>
       <div
-        class="flex items-center divide-x rtl:divide-x-reverse sm:rtl:!border-l-0 sm:rtl:!border-r sm:rtl:border-solid sm:rtl:border-slate-75 sm:rtl:dark:border-slate-700/50 gap-1.5 w-fit sm:w-full sm:gap-0 sm:justify-between divide-slate-75 dark:divide-slate-700/50"
+        class="flex items-center divide-x rtl:divide-x-reverse sm:rtl:!border-l-0 sm:rtl:!border-r sm:rtl:border-solid sm:rtl:border-n-weak gap-1.5 w-fit sm:w-full sm:gap-0 sm:justify-between divide-n-weak"
       >
         <SLAResponseTime response-type="FRT" :response-time="firstResponse" />
         <SLAResponseTime response-type="NRT" :response-time="nextResponse" />
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLAListItemLoading.vue b/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLAListItemLoading.vue
index 860ded975..7282f73d1 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLAListItemLoading.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLAListItemLoading.vue
@@ -6,25 +6,25 @@ import BaseSettingsListItem from '../../components/BaseSettingsListItem.vue';
   <BaseSettingsListItem class="opacity-50">
     <template #title>
       <div
-        class="w-24 h-[26px] rounded-md bg-slate-50 dark:bg-slate-700 animate-pulse"
+        class="w-24 h-[26px] rounded-md bg-n-slate-4 dark:bg-n-slate-6 animate-pulse"
       />
     </template>
     <template #description>
       <div
-        class="w-64 h-4 mb-0.5 rounded-md bg-slate-50 dark:bg-slate-700 animate-pulse"
+        class="w-64 h-4 mb-0.5 rounded-md bg-n-slate-4 dark:bg-n-slate-6 animate-pulse"
       />
       <div
-        class="w-48 h-4 rounded-md bg-slate-50 dark:bg-slate-700 animate-pulse"
+        class="w-48 h-4 rounded-md bg-n-slate-4 dark:bg-n-slate-6 animate-pulse"
       />
     </template>
     <template #label>
       <div
-        class="w-32 h-[26px] bg-slate-50 dark:bg-slate-700 animate-pulse rounded-md"
+        class="w-32 h-[26px] bg-n-slate-4 dark:bg-n-slate-6 animate-pulse rounded-md"
       />
     </template>
     <template #rightSection>
       <div
-        class="flex items-center sm:rtl:!border-l-0 sm:rtl:!border-r sm:rtl:border-solid sm:rtl:border-slate-75 sm:rtl:dark:border-slate-700/50 gap-1.5 w-fit sm:w-full sm:gap-0 sm:justify-between"
+        class="flex items-center sm:rtl:!border-l-0 sm:rtl:!border-r border-n-weak gap-1.5 w-fit sm:w-full sm:gap-0 sm:justify-between"
       >
         <div
           v-for="ii in 3"
@@ -32,7 +32,7 @@ import BaseSettingsListItem from '../../components/BaseSettingsListItem.vue';
           class="flex justify-end w-1/3 h-full px-4"
         >
           <div
-            class="w-32 h-full rounded-md bg-slate-50 dark:bg-slate-700 animate-pulse"
+            class="w-32 h-full rounded-md bg-n-slate-4 dark:bg-n-slate-6 animate-pulse"
           />
         </div>
       </div>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLAResponseTime.vue b/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLAResponseTime.vue
index e7e986e7b..87860110a 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLAResponseTime.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/components/SLAResponseTime.vue
@@ -16,20 +16,20 @@ defineProps({
     class="flex flex-row items-start w-full h-full gap-1 sm:items-end sm:px-6 sm:py-2 sm:gap-2 sm:flex-col"
   >
     <span
-      class="inline-flex items-center gap-1 tracking-[-0.6%] text-sm ltr:pl-1.5 sm:ltr:pl-0 rtl:pr-1.5 sm:rtl:pr-0 text-slate-600 dark:text-slate-300"
+      class="inline-flex items-center gap-1 tracking-[-0.6%] text-sm ltr:pl-1.5 sm:ltr:pl-0 rtl:pr-1.5 sm:rtl:pr-0 text-n-slate-11"
     >
       <fluent-icon
         v-tooltip.left="$t(`SLA.LIST.RESPONSE_TYPES.${responseType}`)"
         size="14"
         icon="information"
         type="outline"
-        class="flex-shrink-0 hidden text-sm font-normal sm:flex sm:font-medium text-slate-500 dark:text-slate-500"
+        class="flex-shrink-0 hidden text-sm font-normal sm:flex sm:font-medium text-n-slate-11"
       />
       {{ $t(`SLA.LIST.RESPONSE_TYPES.SHORT_HAND.${responseType}`) }}
       <span class="flex sm:hidden">:</span>
     </span>
     <span
-      class="text-sm sm:text-2xl font-medium tracking-[-1.5%] text-slate-900 dark:text-slate-25"
+      class="text-sm sm:text-2xl font-medium tracking-[-1.5%] text-n-slate-12"
     >
       {{ responseTime }}
     </span>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/teams/AgentSelector.vue b/app/javascript/dashboard/routes/dashboard/settings/teams/AgentSelector.vue
index cf48c0c97..d90d3ce63 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/teams/AgentSelector.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/teams/AgentSelector.vue
@@ -73,8 +73,10 @@ export default {
 <template>
   <div>
     <div class="add-agents__header" />
-    <table class="woot-table">
-      <thead>
+    <table>
+      <thead
+        class="[&>th]:font-semibold [&>th]:tracking-[1px] ltr:[&>th]:text-left rtl:[&>th]:text-right [&>th]:px-2.5 [&>th]:uppercase [&>th]:text-n-slate-12"
+      >
         <tr>
           <td class="ltr:pl-2.5 rtl:pr-2.5">
             <div class="flex items-center">
@@ -87,10 +89,10 @@ export default {
               />
             </div>
           </td>
-          <td class="text-slate-800 dark:text-slate-100 ltr:pl-2.5 rtl:pr-2.5">
+          <td class="text-n-slate-12 ltr:pl-2.5 rtl:pr-2.5">
             {{ $t('TEAMS_SETTINGS.AGENTS.AGENT') }}
           </td>
-          <td class="text-slate-800 dark:text-slate-100 ltr:pl-2.5 rtl:pr-2.5">
+          <td class="text-n-slate-12 ltr:pl-2.5 rtl:pr-2.5">
             {{ $t('TEAMS_SETTINGS.AGENTS.EMAIL') }}
           </td>
         </tr>
@@ -100,6 +102,7 @@ export default {
           v-for="agent in agentList"
           :key="agent.id"
           :class="agentRowClass(agent.id)"
+          class="border-b border-n-weak [&>td]:p-2.5 [&>td]:text-n-slate-12"
         >
           <td class="w-12">
             <div class="flex items-center">
@@ -118,7 +121,7 @@ export default {
                 :username="agent.name"
                 :status="agent.availability_status"
               />
-              <h4 class="text-base mb-0 text-slate-800 dark:text-slate-100">
+              <h4 class="text-base mb-0 text-n-slate-12">
                 {{ agent.name }}
               </h4>
             </div>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/teams/Create/AddAgents.vue b/app/javascript/dashboard/routes/dashboard/settings/teams/Create/AddAgents.vue
index 7f3eb9694..084cc88f5 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/teams/Create/AddAgents.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/teams/Create/AddAgents.vue
@@ -104,7 +104,7 @@ export default {
 
       <div class="w-full">
         <div v-if="v$.selectedAgents.$error">
-          <p class="error-message">
+          <p class="error-message pb-2">
             {{ $t('TEAMS_SETTINGS.ADD.AGENT_VALIDATION_ERROR') }}
           </p>
         </div>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/teams/Edit/EditAgents.vue b/app/javascript/dashboard/routes/dashboard/settings/teams/Edit/EditAgents.vue
index 66df8ea12..b56c0c2e1 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/teams/Edit/EditAgents.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/teams/Edit/EditAgents.vue
@@ -119,7 +119,7 @@ export default {
 
       <div class="w-full">
         <div v-if="v$.selectedAgents.$error">
-          <p class="error-message">
+          <p class="error-message pb-2">
             {{ $t('TEAMS_SETTINGS.ADD.AGENT_VALIDATION_ERROR') }}
           </p>
         </div>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/teams/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/teams/Index.vue
index 14b07e93c..cd32e1911 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/teams/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/teams/Index.vue
@@ -84,7 +84,7 @@ const confirmPlaceHolderText = computed(() =>
         </router-link>
       </template>
     </BaseSettingsHeader>
-    <div class="mt-6 flex-1 text-slate-700 dark:text-slate-300">
+    <div class="mt-6 flex-1 text-n-slate-11">
       <woot-loading-state
         v-if="uiFlags.isFetching"
         :message="$t('TEAMS_SETTINGS.LOADING')"
@@ -96,11 +96,8 @@ const confirmPlaceHolderText = computed(() =>
         {{ $t('TEAMS_SETTINGS.LIST.404') }}
       </p>
 
-      <table
-        v-else
-        class="min-w-full divide-y divide-slate-75 dark:divide-slate-700"
-      >
-        <tbody class="divide-y divide-slate-50 dark:divide-slate-800">
+      <table v-else class="min-w-full divide-y divide-n-weak">
+        <tbody class="divide-y divide-n-weak">
           <tr v-for="team in teamsList" :key="team.id">
             <td class="py-4 ltr:pr-4 rtl:pl-4">
               <span class="block font-medium capitalize">{{ team.name }}</span>
diff --git a/app/javascript/dashboard/routes/dashboard/suspended/Index.vue b/app/javascript/dashboard/routes/dashboard/suspended/Index.vue
index c52a32a1f..56a5b5cae 100644
--- a/app/javascript/dashboard/routes/dashboard/suspended/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/suspended/Index.vue
@@ -21,7 +21,7 @@ onMounted(() => {
 </script>
 
 <template>
-  <div class="items-center bg-slate-50 flex justify-center h-full w-full">
+  <div class="items-center bg-n-slate-2 flex justify-center h-full w-full">
     <EmptyState
       :title="$t('APP_GLOBAL.ACCOUNT_SUSPENDED.TITLE')"
       :message="$t('APP_GLOBAL.ACCOUNT_SUSPENDED.MESSAGE')"
diff --git a/app/javascript/dashboard/routes/dashboard/upgrade/UpgradePage.vue b/app/javascript/dashboard/routes/dashboard/upgrade/UpgradePage.vue
index c23d3e76b..aa2686b83 100644
--- a/app/javascript/dashboard/routes/dashboard/upgrade/UpgradePage.vue
+++ b/app/javascript/dashboard/routes/dashboard/upgrade/UpgradePage.vue
@@ -58,7 +58,9 @@ const limitExceededMessage = computed(() => {
   } else if (testLimit(nonWebInboxes)) {
     message = t('GENERAL_SETTINGS.LIMIT_MESSAGES.INBOXES');
   } else if (testLimit(agents)) {
-    message = t('GENERAL_SETTINGS.LIMIT_MESSAGES.AGENTS');
+    message = t('GENERAL_SETTINGS.LIMIT_MESSAGES.AGENTS', {
+      allowedAgents: agents.allowed,
+    });
   }
 
   return message;
diff --git a/app/javascript/dashboard/routes/index.js b/app/javascript/dashboard/routes/index.js
index e21cca31a..e69d0b5ad 100644
--- a/app/javascript/dashboard/routes/index.js
+++ b/app/javascript/dashboard/routes/index.js
@@ -5,12 +5,10 @@ import dashboard from './dashboard/dashboard.routes';
 import store from 'dashboard/store';
 import { validateLoggedInRoutes } from '../helper/routeHelpers';
 import AnalyticsHelper from '../helper/AnalyticsHelper';
-import { buildPermissionsFromRouter } from '../helper/permissionsHelper';
 
 const routes = [...dashboard.routes];
 
 export const router = createRouter({ history: createWebHistory(), routes });
-export const routesWithPermissions = buildPermissionsFromRouter(routes);
 
 export const validateAuthenticateRoutePermission = (to, next) => {
   const { isLoggedIn, getCurrentUser: user } = store.getters;
diff --git a/app/javascript/dashboard/store/modules/auth.js b/app/javascript/dashboard/store/modules/auth.js
index f329fb009..91338d938 100644
--- a/app/javascript/dashboard/store/modules/auth.js
+++ b/app/javascript/dashboard/store/modules/auth.js
@@ -135,6 +135,16 @@ export const actions = {
     }
   },
 
+  updatePassword: async ({ commit }, params) => {
+    // eslint-disable-next-line no-useless-catch
+    try {
+      const response = await authAPI.profilePasswordUpdate(params);
+      commit(types.SET_CURRENT_USER, response.data);
+    } catch (error) {
+      throw error;
+    }
+  },
+
   deleteAvatar: async ({ commit }) => {
     try {
       const response = await authAPI.deleteAvatar();
diff --git a/app/javascript/dashboard/store/modules/inboxes.js b/app/javascript/dashboard/store/modules/inboxes.js
index 32d91fb8e..aef95d1b1 100644
--- a/app/javascript/dashboard/store/modules/inboxes.js
+++ b/app/javascript/dashboard/store/modules/inboxes.js
@@ -9,29 +9,7 @@ import { throwErrorMessage } from '../utils/api';
 import AnalyticsHelper from '../../helper/AnalyticsHelper';
 import camelcaseKeys from 'camelcase-keys';
 import { ACCOUNT_EVENTS } from '../../helper/AnalyticsHelper/events';
-
-const buildInboxData = inboxParams => {
-  const formData = new FormData();
-  const { channel = {}, ...inboxProperties } = inboxParams;
-  Object.keys(inboxProperties).forEach(key => {
-    formData.append(key, inboxProperties[key]);
-  });
-  const { selectedFeatureFlags, ...channelParams } = channel;
-  // selectedFeatureFlags needs to be empty when creating a website channel
-  if (selectedFeatureFlags) {
-    if (selectedFeatureFlags.length) {
-      selectedFeatureFlags.forEach(featureFlag => {
-        formData.append(`channel[selected_feature_flags][]`, featureFlag);
-      });
-    } else {
-      formData.append('channel[selected_feature_flags][]', '');
-    }
-  }
-  Object.keys(channelParams).forEach(key => {
-    formData.append(`channel[${key}]`, channel[key]);
-  });
-  return formData;
-};
+import { channelActions, buildInboxData } from './inboxes/channelActions';
 
 export const state = {
   records: [],
@@ -220,6 +198,12 @@ export const actions = {
       throw new Error(error);
     }
   },
+  ...channelActions,
+  // TODO: Extract other create channel methods to separate files to reduce file size
+  // - createChannel
+  // - createWebsiteChannel
+  // - createTwilioChannel
+  // - createFBChannel
   updateInbox: async ({ commit }, { id, formData = true, ...inboxParams }) => {
     commit(types.default.SET_INBOXES_UI_FLAG, { isUpdating: true });
     try {
diff --git a/app/javascript/dashboard/store/modules/inboxes/channelActions.js b/app/javascript/dashboard/store/modules/inboxes/channelActions.js
new file mode 100644
index 000000000..9975d8d1f
--- /dev/null
+++ b/app/javascript/dashboard/store/modules/inboxes/channelActions.js
@@ -0,0 +1,52 @@
+import * as types from '../../mutation-types';
+import InboxesAPI from '../../../api/inboxes';
+import AnalyticsHelper from '../../../helper/AnalyticsHelper';
+import { ACCOUNT_EVENTS } from '../../../helper/AnalyticsHelper/events';
+
+export const buildInboxData = inboxParams => {
+  const formData = new FormData();
+  const { channel = {}, ...inboxProperties } = inboxParams;
+  Object.keys(inboxProperties).forEach(key => {
+    formData.append(key, inboxProperties[key]);
+  });
+  const { selectedFeatureFlags, ...channelParams } = channel;
+  // selectedFeatureFlags needs to be empty when creating a website channel
+  if (selectedFeatureFlags) {
+    if (selectedFeatureFlags.length) {
+      selectedFeatureFlags.forEach(featureFlag => {
+        formData.append(`channel[selected_feature_flags][]`, featureFlag);
+      });
+    } else {
+      formData.append('channel[selected_feature_flags][]', '');
+    }
+  }
+  Object.keys(channelParams).forEach(key => {
+    formData.append(`channel[${key}]`, channel[key]);
+  });
+  return formData;
+};
+
+const sendAnalyticsEvent = channelType => {
+  AnalyticsHelper.track(ACCOUNT_EVENTS.ADDED_AN_INBOX, {
+    channelType,
+  });
+};
+
+export const channelActions = {
+  createVoiceChannel: async ({ commit }, params) => {
+    try {
+      commit(types.default.SET_INBOXES_UI_FLAG, { isCreating: true });
+      const response = await InboxesAPI.create({
+        name: params.name,
+        channel: { ...params.voice, type: 'voice' },
+      });
+      commit(types.default.ADD_INBOXES, response.data);
+      commit(types.default.SET_INBOXES_UI_FLAG, { isCreating: false });
+      sendAnalyticsEvent('voice');
+      return response.data;
+    } catch (error) {
+      commit(types.default.SET_INBOXES_UI_FLAG, { isCreating: false });
+      throw error;
+    }
+  },
+};
diff --git a/app/javascript/dashboard/store/modules/labels.js b/app/javascript/dashboard/store/modules/labels.js
index 34f63f2a1..662c2973e 100644
--- a/app/javascript/dashboard/store/modules/labels.js
+++ b/app/javascript/dashboard/store/modules/labels.js
@@ -26,6 +26,9 @@ export const getters = {
       .filter(record => record.show_on_sidebar)
       .sort((a, b) => a.title.localeCompare(b.title));
   },
+  getLabelById: _state => id => {
+    return _state.records.find(record => record.id === Number(id));
+  },
 };
 
 export const actions = {
diff --git a/app/javascript/dashboard/store/modules/specs/inboxes/actions.spec.js b/app/javascript/dashboard/store/modules/specs/inboxes/actions.spec.js
index 8e917467a..a91addaa3 100644
--- a/app/javascript/dashboard/store/modules/specs/inboxes/actions.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/inboxes/actions.spec.js
@@ -62,6 +62,28 @@ describe('#actions', () => {
     });
   });
 
+  describe('#createVoiceChannel', () => {
+    it('sends correct actions if API is success', async () => {
+      axios.post.mockResolvedValue({ data: inboxList[0] });
+      await actions.createVoiceChannel({ commit }, inboxList[0]);
+      expect(commit.mock.calls).toEqual([
+        [types.default.SET_INBOXES_UI_FLAG, { isCreating: true }],
+        [types.default.ADD_INBOXES, inboxList[0]],
+        [types.default.SET_INBOXES_UI_FLAG, { isCreating: false }],
+      ]);
+    });
+    it('sends correct actions if API is error', async () => {
+      axios.post.mockRejectedValue({ message: 'Incorrect header' });
+      await expect(actions.createVoiceChannel({ commit })).rejects.toThrow(
+        Error
+      );
+      expect(commit.mock.calls).toEqual([
+        [types.default.SET_INBOXES_UI_FLAG, { isCreating: true }],
+        [types.default.SET_INBOXES_UI_FLAG, { isCreating: false }],
+      ]);
+    });
+  });
+
   describe('#createFBChannel', () => {
     it('sends correct actions if API is success', async () => {
       axios.post.mockResolvedValue({ data: inboxList[0] });
diff --git a/app/javascript/dashboard/store/modules/specs/summaryReports.spec.js b/app/javascript/dashboard/store/modules/specs/summaryReports.spec.js
index 043987136..c1a199856 100644
--- a/app/javascript/dashboard/store/modules/specs/summaryReports.spec.js
+++ b/app/javascript/dashboard/store/modules/specs/summaryReports.spec.js
@@ -7,6 +7,7 @@ vi.mock('dashboard/api/summaryReports', () => ({
     getInboxReports: vi.fn(),
     getAgentReports: vi.fn(),
     getTeamReports: vi.fn(),
+    getLabelReports: vi.fn(),
   },
 }));
 
@@ -25,10 +26,12 @@ describe('Summary Reports Store', () => {
         inboxSummaryReports: [],
         agentSummaryReports: [],
         teamSummaryReports: [],
+        labelSummaryReports: [],
         uiFlags: {
           isFetchingInboxSummaryReports: false,
           isFetchingAgentSummaryReports: false,
           isFetchingTeamSummaryReports: false,
+          isFetchingLabelSummaryReports: false,
         },
       });
     });
@@ -39,6 +42,7 @@ describe('Summary Reports Store', () => {
       inboxSummaryReports: [{ id: 1 }],
       agentSummaryReports: [{ id: 2 }],
       teamSummaryReports: [{ id: 3 }],
+      labelSummaryReports: [{ id: 4 }],
       uiFlags: { isFetchingInboxSummaryReports: true },
     };
 
@@ -54,6 +58,10 @@ describe('Summary Reports Store', () => {
       expect(store.getters.getTeamSummaryReports(state)).toEqual([{ id: 3 }]);
     });
 
+    it('should return label summary reports', () => {
+      expect(store.getters.getLabelSummaryReports(state)).toEqual([{ id: 4 }]);
+    });
+
     it('should return UI flags', () => {
       expect(store.getters.getUIFlags(state)).toEqual({
         isFetchingInboxSummaryReports: true,
@@ -86,6 +94,14 @@ describe('Summary Reports Store', () => {
       expect(state.teamSummaryReports).toEqual(data);
     });
 
+    it('should set label summary report', () => {
+      const state = { ...initialState };
+      const data = [{ id: 4 }];
+
+      store.mutations.setLabelSummaryReport(state, data);
+      expect(state.labelSummaryReports).toEqual(data);
+    });
+
     it('should merge UI flags with existing flags', () => {
       const state = {
         uiFlags: { flag1: true, flag2: false },
@@ -185,5 +201,29 @@ describe('Summary Reports Store', () => {
         });
       });
     });
+
+    describe('fetchLabelSummaryReports', () => {
+      it('should fetch label reports successfully', async () => {
+        const params = { labelId: 789 };
+        const mockResponse = {
+          data: [{ label_id: 789, label_name: 'Test Label' }],
+        };
+
+        SummaryReportsAPI.getLabelReports.mockResolvedValue(mockResponse);
+
+        await store.actions.fetchLabelSummaryReports({ commit }, params);
+
+        expect(commit).toHaveBeenCalledWith('setUIFlags', {
+          isFetchingLabelSummaryReports: true,
+        });
+        expect(SummaryReportsAPI.getLabelReports).toHaveBeenCalledWith(params);
+        expect(commit).toHaveBeenCalledWith('setLabelSummaryReport', [
+          { labelId: 789, labelName: 'Test Label' },
+        ]);
+        expect(commit).toHaveBeenCalledWith('setUIFlags', {
+          isFetchingLabelSummaryReports: false,
+        });
+      });
+    });
   });
 });
diff --git a/app/javascript/dashboard/store/modules/summaryReports.js b/app/javascript/dashboard/store/modules/summaryReports.js
index 15df7589b..d95c0df30 100644
--- a/app/javascript/dashboard/store/modules/summaryReports.js
+++ b/app/javascript/dashboard/store/modules/summaryReports.js
@@ -17,6 +17,11 @@ const typeMap = {
     apiMethod: 'getTeamReports',
     mutationKey: 'setTeamSummaryReport',
   },
+  label: {
+    flagKey: 'isFetchingLabelSummaryReports',
+    apiMethod: 'getLabelReports',
+    mutationKey: 'setLabelSummaryReport',
+  },
 };
 
 async function fetchSummaryReports(type, params, { commit }) {
@@ -38,10 +43,12 @@ export const initialState = {
   inboxSummaryReports: [],
   agentSummaryReports: [],
   teamSummaryReports: [],
+  labelSummaryReports: [],
   uiFlags: {
     isFetchingInboxSummaryReports: false,
     isFetchingAgentSummaryReports: false,
     isFetchingTeamSummaryReports: false,
+    isFetchingLabelSummaryReports: false,
   },
 };
 
@@ -55,6 +62,9 @@ export const getters = {
   getTeamSummaryReports(state) {
     return state.teamSummaryReports;
   },
+  getLabelSummaryReports(state) {
+    return state.labelSummaryReports;
+  },
   getUIFlags(state) {
     return state.uiFlags;
   },
@@ -72,6 +82,10 @@ export const actions = {
   fetchTeamSummaryReports({ commit }, params) {
     return fetchSummaryReports('team', params, { commit });
   },
+
+  fetchLabelSummaryReports({ commit }, params) {
+    return fetchSummaryReports('label', params, { commit });
+  },
 };
 
 export const mutations = {
@@ -84,6 +98,9 @@ export const mutations = {
   setTeamSummaryReport(state, data) {
     state.teamSummaryReports = data;
   },
+  setLabelSummaryReport(state, data) {
+    state.labelSummaryReports = data;
+  },
   setUIFlags(state, uiFlag) {
     state.uiFlags = { ...state.uiFlags, ...uiFlag };
   },
diff --git a/app/javascript/entrypoints/sdk.js b/app/javascript/entrypoints/sdk.js
index a2cf297f1..2a919f42c 100755
--- a/app/javascript/entrypoints/sdk.js
+++ b/app/javascript/entrypoints/sdk.js
@@ -72,6 +72,13 @@ const runSDK = ({ baseUrl, websiteToken }) => {
     widgetStyle: getWidgetStyle(chatwootSettings.widgetStyle) || 'standard',
     resetTriggered: false,
     darkMode: getDarkMode(chatwootSettings.darkMode),
+    welcomeTitle: chatwootSettings.welcomeTitle || '',
+    welcomeDescription: chatwootSettings.welcomeDescription || '',
+    availableMessage: chatwootSettings.availableMessage || '',
+    unavailableMessage: chatwootSettings.unavailableMessage || '',
+    enableFileUpload: chatwootSettings.enableFileUpload ?? true,
+    enableEmojiPicker: chatwootSettings.enableEmojiPicker ?? true,
+    enableEndConversation: chatwootSettings.enableEndConversation ?? true,
 
     toggle(state) {
       IFrameHelper.events.toggleBubble(state);
diff --git a/app/javascript/portal/portalHelpers.js b/app/javascript/portal/portalHelpers.js
index 93b155915..1fdc51276 100644
--- a/app/javascript/portal/portalHelpers.js
+++ b/app/javascript/portal/portalHelpers.js
@@ -59,17 +59,13 @@ export const openExternalLinksInNewTab = () => {
 
 export const InitializationHelpers = {
   navigateToLocalePage: () => {
-    const allLocaleSwitcher = document.querySelector('.locale-switcher');
+    document.addEventListener('change', e => {
+      const localeSwitcher = e.target.closest('.locale-switcher');
+      if (!localeSwitcher) return;
 
-    if (!allLocaleSwitcher) {
-      return false;
-    }
-
-    const { portalSlug } = allLocaleSwitcher.dataset;
-    allLocaleSwitcher.addEventListener('change', event => {
-      window.location = `/hc/${portalSlug}/${event.target.value}/`;
+      const { portalSlug } = localeSwitcher.dataset;
+      window.location.href = `/hc/${encodeURIComponent(portalSlug)}/${encodeURIComponent(localeSwitcher.value)}/`;
     });
-    return false;
   },
 
   initializeSearch: () => {
@@ -116,11 +112,14 @@ export const InitializationHelpers = {
   },
 
   setDirectionAttribute: () => {
-    const portalElement = document.getElementById('portal');
-    if (!portalElement) return;
+    const htmlElement = document.querySelector('html');
+    // If direction is already applied through props, do not apply again (iframe case)
+    const hasDirApplied = htmlElement.getAttribute('data-dir-applied');
+    if (!htmlElement || hasDirApplied) return;
 
-    const locale = document.querySelector('.locale-switcher')?.value;
-    portalElement.dir = locale && getLanguageDirection(locale) ? 'rtl' : 'ltr';
+    const localeFromHtml = htmlElement.lang;
+    htmlElement.dir =
+      localeFromHtml && getLanguageDirection(localeFromHtml) ? 'rtl' : 'ltr';
   },
 
   initializeThemesInPortal: initializeTheme,
diff --git a/app/javascript/portal/portalThemeHelper.js b/app/javascript/portal/portalThemeHelper.js
index b0c9eaca5..497182a83 100644
--- a/app/javascript/portal/portalThemeHelper.js
+++ b/app/javascript/portal/portalThemeHelper.js
@@ -1,16 +1,20 @@
 import { adjustColorForContrast } from '../shared/helpers/colorHelper.js';
 
+const getResolvedTheme = theme => {
+  // Helper to get resolved theme (handles 'system' -> 'dark'/'light')
+  if (theme === 'system') {
+    return window.matchMedia('(prefers-color-scheme: dark)').matches
+      ? 'dark'
+      : 'light';
+  }
+  return theme;
+};
+
 export const setPortalHoverColor = theme => {
   // This function is to set the hover color for the portal
-  if (theme === 'system') {
-    const prefersDarkMode = window.matchMedia(
-      '(prefers-color-scheme: dark)'
-    ).matches;
-    theme = prefersDarkMode ? 'dark' : 'light';
-  }
-
+  const resolvedTheme = getResolvedTheme(theme);
   const portalColor = window.portalConfig.portalColor;
-  const bgColor = theme === 'dark' ? '#151718' : 'white';
+  const bgColor = resolvedTheme === 'dark' ? '#151718' : 'white';
   const hoverColor = adjustColorForContrast(portalColor, bgColor);
 
   // Set hover color for border and text dynamically
@@ -36,67 +40,80 @@ export const removeQueryParamsFromUrl = (queryParam = 'theme') => {
 export const updateThemeInHeader = theme => {
   // This function is to update the theme selection in the header in real time
   const themeToggleButton = document.getElementById('toggle-appearance');
-
   if (!themeToggleButton) return;
-  const allElementInButton =
-    themeToggleButton.querySelectorAll('.theme-button');
 
-  if (!allElementInButton) return;
-  allElementInButton.forEach(button => {
-    button.classList.toggle('hidden', button.dataset.theme !== theme);
-    button.classList.toggle('flex', button.dataset.theme === theme);
+  const allThemeButtons = themeToggleButton.querySelectorAll('.theme-button');
+  if (!allThemeButtons.length) return;
+
+  allThemeButtons.forEach(button => {
+    const isActive = button.dataset.theme === theme;
+    button.classList.toggle('hidden', !isActive);
+    button.classList.toggle('flex', isActive);
   });
 };
 
 export const switchTheme = theme => {
+  // Update localStorage
   if (theme === 'system') {
     localStorage.removeItem('theme');
-    const prefersDarkMode = window.matchMedia(
-      '(prefers-color-scheme: dark)'
-    ).matches;
-    // remove this so that the system theme is used
-
-    document.documentElement.classList.remove('dark', 'light');
-    document.documentElement.classList.add(prefersDarkMode ? 'dark' : 'light');
   } else {
     localStorage.theme = theme;
-
-    document.documentElement.classList.remove('dark', 'light');
-    document.documentElement.classList.add(theme);
   }
 
+  const resolvedTheme = getResolvedTheme(theme);
+  document.documentElement.classList.remove('dark', 'light');
+  document.documentElement.classList.add(resolvedTheme);
+
   setPortalHoverColor(theme);
   updateThemeInHeader(theme);
   removeQueryParamsFromUrl();
-};
-
-export const initializeThemeSwitchButtons = () => {
-  const appearanceDropdown = document.getElementById('appearance-dropdown');
-  appearanceDropdown.dataset.currentTheme = localStorage.theme || 'system';
-
-  appearanceDropdown.addEventListener('click', event => {
-    const target = event.target.closest('button[data-theme]');
-
-    if (target) {
-      const { theme } = target.dataset;
-      // setting this data property will automatically toggle the checkmark using CSS
-      appearanceDropdown.dataset.currentTheme = theme;
-      switchTheme(theme);
-      // wait for a bit before hiding the dropdown
-      appearanceDropdown.style.display = 'none';
-    }
+  // Update both dropdown data attributes
+  document.querySelectorAll('.appearance-menu').forEach(menu => {
+    menu.dataset.currentTheme = theme;
   });
 };
 
-export const initializeToggleButton = () => {
-  const themeToggleButton = document.getElementById('toggle-appearance');
+export const initializeThemeHandlers = () => {
+  const toggle = document.getElementById('toggle-appearance');
+  const dropdown = document.getElementById('appearance-dropdown');
+  if (!toggle || !dropdown) return;
 
-  themeToggleButton?.addEventListener('click', () => {
-    const appearanceDropdown = document.getElementById('appearance-dropdown');
+  // Toggle appearance dropdown
+  toggle.addEventListener('click', e => {
+    e.stopPropagation();
+    dropdown.dataset.dropdownOpen = String(
+      dropdown.dataset.dropdownOpen !== 'true'
+    );
+  });
 
-    const isCurrentlyHidden = appearanceDropdown.style.display === 'none';
-    // Toggle the appearanceDropdown
-    appearanceDropdown.style.display = isCurrentlyHidden ? 'flex' : 'none';
+  document.addEventListener('click', ({ target }) => {
+    if (toggle.contains(target)) return;
+
+    const themeBtn = target.closest('.appearance-menu button[data-theme]');
+    const menu = themeBtn?.closest('.appearance-menu');
+
+    if (themeBtn && menu) {
+      switchTheme(themeBtn.dataset.theme);
+      menu.dataset.dropdownOpen = 'false';
+
+      if (menu.id === 'mobile-appearance-dropdown') {
+        // Set the mobile menu toggle to false after a delay to ensure the transition is completed
+        setTimeout(() => {
+          const mobileToggle = document.getElementById('mobile-menu-toggle');
+          if (mobileToggle) mobileToggle.checked = false;
+        }, 300);
+      }
+
+      return;
+    }
+
+    // Close the desktop appearance dropdown if clicked outside
+    if (
+      dropdown.dataset.dropdownOpen === 'true' &&
+      !dropdown.contains(target)
+    ) {
+      dropdown.dataset.dropdownOpen = 'false';
+    }
   });
 };
 
@@ -114,13 +131,12 @@ export const initializeTheme = () => {
   if (window.portalConfig.isPlainLayoutEnabled === 'true') return;
   // start with updating the theme in the header, this will set the current theme on the button
   // and set the hover color at the start of init, this is set again when the theme is switched
-  setPortalHoverColor(localStorage.theme || 'system');
+  switchTheme(localStorage.theme || 'system');
+
   window.updateThemeInHeader = updateThemeInHeader;
-  updateThemeInHeader(localStorage.theme || 'system');
 
   // add the event listeners for the dropdown toggle and theme buttons
-  initializeToggleButton();
-  initializeThemeSwitchButtons();
+  initializeThemeHandlers();
 
   // add the media query listener to update the theme when the system theme changes
   initializeMediaQueryListener();
diff --git a/app/javascript/portal/specs/portal.spec.js b/app/javascript/portal/specs/portal.spec.js
index 5205c5d45..c3577ec3b 100644
--- a/app/javascript/portal/specs/portal.spec.js
+++ b/app/javascript/portal/specs/portal.spec.js
@@ -29,22 +29,21 @@ describe('InitializationHelpers.navigateToLocalePage', () => {
     delete global.window;
   });
 
-  it('should return false if .locale-switcher is not found', () => {
+  it('sets up document event listener regardless of locale-switcher existence', () => {
     document.querySelector('.locale-switcher').remove();
-    const result = InitializationHelpers.navigateToLocalePage();
-    expect(result).toBe(false);
+    const documentSpy = vi.spyOn(document, 'addEventListener');
+    InitializationHelpers.navigateToLocalePage();
+    expect(documentSpy).toHaveBeenCalledWith('change', expect.any(Function));
+    documentSpy.mockRestore();
   });
 
-  it('should add change event listener to .locale-switcher', () => {
-    const localeSwitcher = document.querySelector('.locale-switcher');
-    const addEventListenerSpy = vi.spyOn(localeSwitcher, 'addEventListener');
+  it('adds document-level event listener to handle locale switching', () => {
+    const documentSpy = vi.spyOn(document, 'addEventListener');
 
     InitializationHelpers.navigateToLocalePage();
 
-    expect(addEventListenerSpy).toHaveBeenCalledWith(
-      'change',
-      expect.any(Function)
-    );
+    expect(documentSpy).toHaveBeenCalledWith('change', expect.any(Function));
+    documentSpy.mockRestore();
   });
 });
 
diff --git a/app/javascript/portal/specs/portalTheme.spec.js b/app/javascript/portal/specs/portalTheme.spec.js
index e87999242..d936996b5 100644
--- a/app/javascript/portal/specs/portalTheme.spec.js
+++ b/app/javascript/portal/specs/portalTheme.spec.js
@@ -3,8 +3,7 @@ import {
   removeQueryParamsFromUrl,
   updateThemeInHeader,
   switchTheme,
-  initializeThemeSwitchButtons,
-  initializeToggleButton,
+  initializeThemeHandlers,
   initializeMediaQueryListener,
   initializeTheme,
 } from '../portalThemeHelper.js';
@@ -21,6 +20,7 @@ describe('portalThemeHelper', () => {
 
     appearanceDropdown = document.createElement('div');
     appearanceDropdown.id = 'appearance-dropdown';
+    appearanceDropdown.classList.add('appearance-menu');
     document.body.appendChild(appearanceDropdown);
 
     window.matchMedia = vi.fn().mockImplementation(query => ({
@@ -142,7 +142,7 @@ describe('portalThemeHelper', () => {
     });
   });
 
-  describe('#initializeThemeSwitchButtons', () => {
+  describe('#initializeThemeHandlers', () => {
     beforeEach(() => {
       appearanceDropdown.innerHTML = `
         <button data-theme="light"><span class="check-mark-icon light-theme"></span></button>
@@ -153,43 +153,58 @@ describe('portalThemeHelper', () => {
 
     it('does nothing if the appearance dropdown is not found', () => {
       appearanceDropdown.remove();
-      expect(appearanceDropdown.dataset.currentTheme).toBeUndefined();
-    });
-    it('should set current theme to system if no theme in localStorage', () => {
-      localStorage.removeItem('theme');
-      initializeThemeSwitchButtons();
-      expect(appearanceDropdown.dataset.currentTheme).toBe('system');
+      expect(() => initializeThemeHandlers()).not.toThrow();
     });
 
-    it('sets the current theme to the light theme', () => {
-      localStorage.theme = 'light';
-      appearanceDropdown.dataset.currentTheme = 'light';
-      initializeThemeSwitchButtons();
+    it('should handle theme button clicks', () => {
+      initializeThemeHandlers();
+
+      // Simulate clicking a theme button
+      const lightButton = appearanceDropdown.querySelector(
+        'button[data-theme="light"]'
+      );
+      const clickEvent = new Event('click', { bubbles: true });
+      Object.defineProperty(clickEvent, 'target', {
+        value: lightButton,
+        enumerable: true,
+      });
+
+      document.dispatchEvent(clickEvent);
+
+      expect(localStorage.theme).toBe('light');
       expect(appearanceDropdown.dataset.currentTheme).toBe('light');
     });
 
-    it('sets the current theme to the dark theme', () => {
-      localStorage.theme = 'dark';
-      appearanceDropdown.dataset.currentTheme = 'dark';
-      initializeThemeSwitchButtons();
-      expect(appearanceDropdown.dataset.currentTheme).toBe('dark');
-    });
-  });
+    it('should toggle dropdown visibility on toggle button click', () => {
+      initializeThemeHandlers();
 
-  describe('#initializeToggleButton', () => {
-    it('does nothing if the theme toggle button is not found', () => {
-      themeToggleButton.remove();
-      initializeToggleButton();
-      expect(appearanceDropdown.style.display).toBe('');
+      // Initially closed
+      expect(appearanceDropdown.dataset.dropdownOpen).toBeUndefined();
+
+      // Click to open
+      themeToggleButton.click();
+      expect(appearanceDropdown.dataset.dropdownOpen).toBe('true');
+
+      // Click to close
+      themeToggleButton.click();
+      expect(appearanceDropdown.dataset.dropdownOpen).toBe('false');
     });
 
-    it('toggles the appearance dropdown show/hide', () => {
-      themeToggleButton.click();
-      appearanceDropdown.style.display = 'flex';
-      expect(appearanceDropdown.style.display).toBe('flex');
-      themeToggleButton.click();
-      appearanceDropdown.style.display = 'none';
-      expect(appearanceDropdown.style.display).toBe('none');
+    it('should close dropdown when clicking outside', () => {
+      initializeThemeHandlers();
+
+      // Open dropdown
+      appearanceDropdown.dataset.dropdownOpen = 'true';
+
+      // Click outside
+      const outsideClick = new Event('click', { bubbles: true });
+      Object.defineProperty(outsideClick, 'target', {
+        value: document.body,
+        enumerable: true,
+      });
+      document.dispatchEvent(outsideClick);
+
+      expect(appearanceDropdown.dataset.dropdownOpen).toBe('false');
     });
   });
 
diff --git a/app/javascript/sdk/IFrameHelper.js b/app/javascript/sdk/IFrameHelper.js
index 469fbe8de..3ab1ba1f5 100644
--- a/app/javascript/sdk/IFrameHelper.js
+++ b/app/javascript/sdk/IFrameHelper.js
@@ -166,6 +166,13 @@ export const IFrameHelper = {
         darkMode: window.$chatwoot.darkMode,
         showUnreadMessagesDialog: window.$chatwoot.showUnreadMessagesDialog,
         campaignsSnoozedTill,
+        welcomeTitle: window.$chatwoot.welcomeTitle,
+        welcomeDescription: window.$chatwoot.welcomeDescription,
+        availableMessage: window.$chatwoot.availableMessage,
+        unavailableMessage: window.$chatwoot.unavailableMessage,
+        enableFileUpload: window.$chatwoot.enableFileUpload,
+        enableEmojiPicker: window.$chatwoot.enableEmojiPicker,
+        enableEndConversation: window.$chatwoot.enableEndConversation,
       });
       IFrameHelper.onLoad({
         widgetColor: message.config.channelConfig.widgetColor,
diff --git a/app/javascript/shared/assets/stylesheets/animations.scss b/app/javascript/shared/assets/stylesheets/animations.scss
deleted file mode 100644
index f0f2758c6..000000000
--- a/app/javascript/shared/assets/stylesheets/animations.scss
+++ /dev/null
@@ -1,11 +0,0 @@
-// Taken from thoughtbot/bourbon library timing functions
-
-:root {
-  --ease-in-cubic: cubic-bezier(0.17, 0.67, 0.83, 0.67);
-  --ease-in-sine: cubic-bezier(0.47, 0, 0.745, 0.715);
-
-  --ease-out-cubic: cubic-bezier(0.215, 0.61, 0.355, 1);
-  --ease-out-sine: cubic-bezier(0.39, 0.575, 0.565, 1);
-
-  --ease-in-out-quad: cubic-bezier(0.455, 0.03, 0.515, 0.955);
-}
diff --git a/app/javascript/shared/assets/stylesheets/border-radius.scss b/app/javascript/shared/assets/stylesheets/border-radius.scss
deleted file mode 100644
index 5fefbb5ac..000000000
--- a/app/javascript/shared/assets/stylesheets/border-radius.scss
+++ /dev/null
@@ -1,8 +0,0 @@
-:root {
-  --border-radius-small: 0.1875rem;
-  --border-radius-normal: 0.3125rem;
-  --border-radius-medium: 0.4375rem;
-  --border-radius-large: 0.5625rem;
-  --border-radius-full: 6.25rem;
-  --border-radius-rounded: 50%;
-}
diff --git a/app/javascript/shared/assets/stylesheets/colors.scss b/app/javascript/shared/assets/stylesheets/colors.scss
deleted file mode 100644
index c80f52427..000000000
--- a/app/javascript/shared/assets/stylesheets/colors.scss
+++ /dev/null
@@ -1,109 +0,0 @@
-:root {
-  --white: #fff;
-  --white-transparent: rgba(255, 255, 255, 0.9);
-  --black-transparent: rgba(0, 0, 0, 0.9);
-
-  --w-25: #F5FAFF;
-  --w-50: #EBF5FF;
-  --w-75: #D6EBFF;
-  --w-100: #C2E1FF;
-  --w-200: #99CEFF;
-  --w-300: #70BAFF;
-  --w-400: #47A6FF;
-  --w-500: #1F93FF;
-  --w-600: #1976CC;
-  --w-700: #135899;
-  --w-800: #0C3B66;
-  --w-900: #061D33;
-
-  --g-50: #E6F8E6;
-  --g-100: #C4EEC2;
-  --g-200: #9DE29A;
-  --g-300: #6FD86F;
-  --g-400: #44CE4B;
-  --g-500: #00C41D;
-  --g-600: #00B412;
-  --g-700: #00A200;
-  --g-800: #009000;
-  --g-900: #007000;
-
-  --y-50: #FEFDE8;
-  --y-100: #FDFCC4;
-  --y-200: #FCF68C;
-  --y-300: #F9E736;
-  --y-400: #F6D819;
-  --y-500: #E6C00C;
-  --y-600: #C69608;
-  --y-700: #9E6b0A;
-  --y-800: #835510;
-  --y-900: #6F4514;
-
-  --s-25: #F8FAFC;
-  --s-50: #F1F5F8;
-  --s-75: #EBF0F5;
-  --s-100: #E4EBF1;
-  --s-200: #C9D7E3;
-  --s-300: #AEC3D5;
-  --s-400: #93AFC8;
-  --s-500: #779BBB;
-  --s-600: #446888;
-  --s-700: #37546D;
-  --s-800: #293F51;
-  --s-900: #1B2836;
-
-  --b-50: #F7F7F7;
-  --b-100: #ECECED;
-  --b-200: #DDDDE0;
-  --b-300: #C6C7CA;
-  --b-400: #ABACAF;
-  --b-500: #96979C;
-  --b-600: #6E6F73;
-  --b-700: #5A5B5F;
-  --b-800: #3C3D40;
-  --b-900: #1B1C1F;
-
-  --r-50: #FFEBEE;
-  --r-100: #FFCCD1;
-  --r-200: #F69898;
-  --r-300: #EF6F6F;
-  --r-400: #F94B4A;
-  --r-500: #FF382D;
-  --r-600: #F02B2D;
-  --r-700: #DE1E27;
-  --r-800: #D11320;
-  --r-900: #C30011;
-
-  --v-50: #FFFFFF;
-  --v-100: #F5EBFF;
-  --v-200: #DDB8FF;
-  --v-300: #C585FF;
-  --v-400: #AC52FF;
-  --v-500: #941FFF;
-  --v-600: #7B00EB;
-  --v-700: #6000B8;
-  --v-800: #450085;
-  --v-900: #2B0052;
-
-  // Common color aliases
-  --color-woot: var(--w-500);
-
-  --color-heading: #1f2d3d;
-  --color-body: #3c4858;
-
-  --color-border: var(--s-75);
-  --color-border-light: var(--s-50);
-  --color-border-dark: var(--s-100);
-
-  --color-background: var(--s-50);
-  --color-background-light: var(--s-25);
-
-  // Social and inboxes brand colors
-  --color-facebook-brand: #3b5998;
-  --color-twitter-brand: #1da1f2;
-  --color-whatsapp-brand: #25d366;
-  --color-sms-twilio: #f42f46;
-  --color-cloud-generic: #18b7b0;
-
-  // Tech-debt
-  --color-medium-gray: #8492a6;
-}
diff --git a/app/javascript/shared/assets/stylesheets/font-size.scss b/app/javascript/shared/assets/stylesheets/font-size.scss
deleted file mode 100644
index 77406a5ca..000000000
--- a/app/javascript/shared/assets/stylesheets/font-size.scss
+++ /dev/null
@@ -1,14 +0,0 @@
-:root {
-  --font-size-nano: 0.5rem;
-  --font-size-micro: 0.625rem;
-  --font-size-mini: 0.75rem;
-  --font-size-small: 0.875rem;
-  --font-size-default: 1rem;
-  --font-size-medium: 1.125rem;
-  --font-size-two: 1.25rem;
-  --font-size-large: 1.375rem;
-  --font-size-big: 1.5rem;
-  --font-size-bigger: 1.875rem;
-  --font-size-mega: 2.125rem;
-  --font-size-giga: 2.5rem;
-}
diff --git a/app/javascript/shared/assets/stylesheets/font-weights.scss b/app/javascript/shared/assets/stylesheets/font-weights.scss
deleted file mode 100644
index 322b66c72..000000000
--- a/app/javascript/shared/assets/stylesheets/font-weights.scss
+++ /dev/null
@@ -1,8 +0,0 @@
-:root {
-  --font-weight-feather: 100;
-  --font-weight-light: 300;
-  --font-weight-normal: 400;
-  --font-weight-medium: 500;
-  --font-weight-bold: 600;
-  --font-weight-black: 700;
-}
diff --git a/app/javascript/shared/assets/stylesheets/shadows.scss b/app/javascript/shared/assets/stylesheets/shadows.scss
deleted file mode 100644
index ef086f93d..000000000
--- a/app/javascript/shared/assets/stylesheets/shadows.scss
+++ /dev/null
@@ -1,19 +0,0 @@
-:root {
-    --shadow: 0 1px 3px 0 rgba(0, 0, 0, 0.1),
-        0 1px 2px 0 rgba(0, 0, 0, 0.06);
-    --shadow-small: 0 1px 2px 0 rgba(0, 0, 0, 0.05);
-    --shadow-medium: 0 4px 6px -1px rgba(0, 0, 0, 0.1),
-        0 2px 4px -1px rgba(0, 0, 0, 0.06);
-    --shadow-large: 0 10px 15px -3px rgba(0, 0, 0, 0.1),
-        0 4px 6px -2px rgba(0, 0, 0, 0.05);
-    --shadow-larger: 0 20px 25px -5px rgba(0, 0, 0, 0.1),
-        0 10px 10px -5px rgba(0, 0, 0, 0.04);
-    --shadow-dropdown-pane:
-        0 0.5rem 1rem rgb(50 50 93 / 8%),
-        0 0.25rem 0.75rem rgb(0 0 0 / 7%);
-    --shadow-bulk-action-container:
-        6px 3px 22px 9px rgb(181 181 181 / 25%);
-    --shadow-context-menu: rgb(22 23 24 / 30%) 0px 10px 38px -10px,
-    rgb(22 23 24 / 20%) 0px 10px 20px -15px;
-    --shadow-widget-builder: 0 0px 20px 5px rgb(0 0 0 / 10%);
-}
diff --git a/app/javascript/shared/assets/stylesheets/spacing.scss b/app/javascript/shared/assets/stylesheets/spacing.scss
deleted file mode 100644
index aad1e5b27..000000000
--- a/app/javascript/shared/assets/stylesheets/spacing.scss
+++ /dev/null
@@ -1,33 +0,0 @@
-:root {
-  // spaces
-  --space-zero: 0;
-  --space-micro: 0.125rem;
-  --space-smaller: 0.25rem;
-  --space-small: 0.5rem;
-  --space-one: 0.625rem;
-  --space-slab: 0.75rem;
-  --space-snug: 0.875rem;
-  --space-normal: 1rem;
-  --space-two: 1.25rem;
-  --space-medium: 1.5rem;
-  --space-large: 2rem;
-  --space-larger: 3rem;
-  --space-jumbo: 4rem;
-  --space-mega: 6.25rem;
-  --space-giga: 15rem;
-
-  --space-minus-micro: -0.125rem;
-  --space-minus-smaller: -0.25rem;
-  --space-minus-half: -0.3125rem;
-  --space-minus-small: -0.5rem;
-  --space-minus-one: -0.625rem;
-  --space-minus-slab: -0.75rem;
-  --space-minus-snug: -0.875rem;
-  --space-minus-normal: -1rem;
-  --space-minus-two: -1.25rem;
-  --space-minus-medium: -1.5rem;
-  --space-minus-large: -2rem;
-  --space-minus-larger: -3rem;
-  --space-minus-jumbo: -4rem;
-  --space-minus-mega: -6.25rem;
-}
diff --git a/app/javascript/shared/assets/stylesheets/z-index.scss b/app/javascript/shared/assets/stylesheets/z-index.scss
deleted file mode 100644
index 43c28d575..000000000
--- a/app/javascript/shared/assets/stylesheets/z-index.scss
+++ /dev/null
@@ -1,14 +0,0 @@
-:root {
-  // z-index
-  --z-index-minus: -1;
-  --z-index-zero: 0;
-  --z-index-one: 1;
-  --z-index-low: 10;
-  --z-index-twenty: 20;
-  --z-index-normal: 100;
-  --z-index-high: 1000;
-  --z-index-higher: 2000;
-  --z-index-much-higher: 5000;
-  --z-index-very-high: 9999;
-  --z-index-highest: 10000;
-}
diff --git a/app/javascript/shared/components/ArticleSkeletonLoader.vue b/app/javascript/shared/components/ArticleSkeletonLoader.vue
index d65813b54..098dde490 100644
--- a/app/javascript/shared/components/ArticleSkeletonLoader.vue
+++ b/app/javascript/shared/components/ArticleSkeletonLoader.vue
@@ -1,26 +1,26 @@
 <template>
-  <div class="p-4 space-y-6 bg-white dark:bg-slate-900">
+  <div class="p-4 space-y-6 bg-n-background">
     <div class="space-y-2 animate-loader-pulse">
-      <div class="h-6 bg-slate-100 dark:bg-slate-700 rounded w-1/5" />
-      <div class="h-10 bg-slate-100 dark:bg-slate-700 rounded w-3/5" />
+      <div class="h-6 bg-n-slate-4 dark:bg-n-slate-6 rounded w-1/5" />
+      <div class="h-10 bg-n-slate-4 dark:bg-n-slate-6 rounded w-3/5" />
     </div>
     <div class="space-y-2 animate-loader-pulse">
-      <div class="h-5 bg-slate-100 dark:bg-slate-700 rounded" />
-      <div class="h-5 bg-slate-100 dark:bg-slate-700 rounded" />
-      <div class="h-5 bg-slate-100 dark:bg-slate-700 rounded" />
-      <div class="h-5 bg-slate-100 dark:bg-slate-700 rounded w-4/5" />
+      <div class="h-5 bg-n-slate-4 dark:bg-n-slate-6 rounded" />
+      <div class="h-5 bg-n-slate-4 dark:bg-n-slate-6 rounded" />
+      <div class="h-5 bg-n-slate-4 dark:bg-n-slate-6 rounded" />
+      <div class="h-5 bg-n-slate-4 dark:bg-n-slate-6 rounded w-4/5" />
     </div>
     <div class="space-y-2 animate-loader-pulse">
-      <div class="h-5 bg-slate-100 dark:bg-slate-700 rounded" />
-      <div class="h-5 bg-slate-100 dark:bg-slate-700 rounded" />
-      <div class="h-5 bg-slate-100 dark:bg-slate-700 rounded w-3/5" />
-      <div class="h-5 bg-slate-100 dark:bg-slate-700 rounded" />
+      <div class="h-5 bg-n-slate-4 dark:bg-n-slate-6 rounded" />
+      <div class="h-5 bg-n-slate-4 dark:bg-n-slate-6 rounded" />
+      <div class="h-5 bg-n-slate-4 dark:bg-n-slate-6 rounded w-3/5" />
+      <div class="h-5 bg-n-slate-4 dark:bg-n-slate-6 rounded" />
     </div>
     <div class="space-y-2 animate-loader-pulse">
-      <div class="h-5 bg-slate-100 dark:bg-slate-700 rounded" />
-      <div class="h-5 bg-slate-100 dark:bg-slate-700 rounded" />
-      <div class="h-5 bg-slate-100 dark:bg-slate-700 rounded" />
-      <div class="h-5 bg-slate-100 dark:bg-slate-700 rounded w-3/5" />
+      <div class="h-5 bg-n-slate-4 dark:bg-n-slate-6 rounded" />
+      <div class="h-5 bg-n-slate-4 dark:bg-n-slate-6 rounded" />
+      <div class="h-5 bg-n-slate-4 dark:bg-n-slate-6 rounded" />
+      <div class="h-5 bg-n-slate-4 dark:bg-n-slate-6 rounded w-3/5" />
     </div>
   </div>
 </template>
diff --git a/app/javascript/shared/components/Button.vue b/app/javascript/shared/components/Button.vue
index b6275a3a3..52eef212e 100644
--- a/app/javascript/shared/components/Button.vue
+++ b/app/javascript/shared/components/Button.vue
@@ -27,11 +27,11 @@ export default {
       let className =
         'text-white py-3 px-4 rounded-lg shadow-sm leading-4 cursor-pointer disabled:opacity-50';
       if (this.type === 'clear') {
-        className = 'flex mx-auto mt-4 text-xs leading-3 w-auto text-black-600';
+        className = 'flex mx-auto mt-4 text-xs leading-3 w-auto text-n-gray-12';
       }
 
       if (this.type === 'blue' && !Object.keys(this.buttonStyles).length) {
-        className = `${className} bg-woot-500 hover:bg-woot-700`;
+        className = `${className} bg-n-brand hover:brightness-110`;
       }
       if (this.block) {
         className = `${className} w-full`;
diff --git a/app/javascript/shared/components/IframeLoader.vue b/app/javascript/shared/components/IframeLoader.vue
index b3c91b8f0..0a99816b4 100644
--- a/app/javascript/shared/components/IframeLoader.vue
+++ b/app/javascript/shared/components/IframeLoader.vue
@@ -1,64 +1,56 @@
-<script>
+<script setup>
+import { ref, useTemplateRef, computed, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
 import ArticleSkeletonLoader from 'shared/components/ArticleSkeletonLoader.vue';
 
-export default {
-  name: 'IframeLoader',
-  components: {
-    ArticleSkeletonLoader,
+const props = defineProps({
+  url: {
+    type: String,
+    default: '',
   },
-  props: {
-    url: {
-      type: String,
-      default: '',
-    },
-    isRtl: {
-      type: Boolean,
-      default: false,
-    },
+  isRtl: {
+    type: Boolean,
+    default: false,
   },
-  data() {
-    return {
-      isLoading: true,
-      showEmptyState: !this.url,
-    };
+  isDirApplied: {
+    type: Boolean,
+    default: false,
   },
-  watch: {
-    isRtl: {
-      immediate: true,
-      handler(value) {
-        this.$nextTick(() => {
-          const iframeElement = this.$el.querySelector('iframe');
-          if (iframeElement) {
-            iframeElement.onload = () => {
-              try {
-                const iframeDocument =
-                  iframeElement.contentDocument ||
-                  (iframeElement.contentWindow &&
-                    iframeElement.contentWindow.document);
+});
 
-                if (iframeDocument) {
-                  iframeDocument.documentElement.dir = value ? 'rtl' : 'ltr';
-                }
-              } catch (e) {
-                // error
-              }
-            };
-          }
-        });
-      },
-    },
-  },
-  methods: {
-    handleIframeLoad() {
-      // Once loaded, the loading state is hidden
-      this.isLoading = false;
-    },
-    handleIframeError() {
-      // Hide the loading state and show the empty state when an error occurs
-      this.isLoading = false;
-      this.showEmptyState = true;
-    },
-  },
+const { t } = useI18n();
+
+const iframe = useTemplateRef('iframe');
+const isLoading = ref(true);
+const showEmptyState = ref(!props.url);
+
+const direction = computed(() => (props.isRtl ? 'rtl' : 'ltr'));
+
+const applyDirection = () => {
+  if (!iframe.value) return;
+  if (!props.isDirApplied) return; // If direction is already applied through props, do not apply again (iframe case)
+  try {
+    const doc =
+      iframe.value.contentDocument || iframe.value.contentWindow?.document;
+    if (doc?.documentElement) {
+      doc.documentElement.dir = direction.value;
+      doc.documentElement.setAttribute('data-dir-applied', 'true');
+    }
+  } catch (e) {
+    // error
+  }
+};
+
+watch(() => props.isRtl, applyDirection);
+
+const handleIframeLoad = () => {
+  isLoading.value = false;
+  applyDirection();
+};
+
+const handleIframeError = () => {
+  isLoading.value = false;
+  showEmptyState.value = true;
 };
 </script>
 
@@ -66,6 +58,7 @@ export default {
   <div class="relative overflow-hidden pb-1/2 h-full">
     <iframe
       v-if="url"
+      ref="iframe"
       :src="url"
       class="absolute w-full h-full top-0 left-0"
       @load="handleIframeLoad"
@@ -79,7 +72,7 @@ export default {
       v-if="showEmptyState"
       class="absolute w-full h-full top-0 left-0 flex justify-center items-center"
     >
-      <p>{{ $t('PORTAL.IFRAME_ERROR') }}</p>
+      <p>{{ t('PORTAL.IFRAME_ERROR') }}</p>
     </div>
   </div>
 </template>
diff --git a/app/javascript/shared/components/Spinner.vue b/app/javascript/shared/components/Spinner.vue
index e80a94c7b..af7237554 100644
--- a/app/javascript/shared/components/Spinner.vue
+++ b/app/javascript/shared/components/Spinner.vue
@@ -13,15 +13,15 @@ export default {
   computed: {
     colorSchemeClasses() {
       if (this.colorScheme === 'primary') {
-        return 'before:!border-t-woot-500';
+        return 'before:!border-t-n-brand';
       }
 
       if (this.colorScheme === 'warning') {
-        return 'before:!border-t-yellow-500';
+        return 'before:!border-t-n-amber-6';
       }
 
       if (this.colorScheme === 'success') {
-        return 'before:!border-t-success-500';
+        return 'before:!border-t-n-teal-9';
       }
 
       return this.colorScheme;
diff --git a/app/javascript/shared/components/TextArea.vue b/app/javascript/shared/components/TextArea.vue
index 682a4522b..1f6e0127a 100644
--- a/app/javascript/shared/components/TextArea.vue
+++ b/app/javascript/shared/components/TextArea.vue
@@ -38,23 +38,22 @@ export default {
       v-if="label"
       class="mb-2 text-xs font-medium"
       :class="{
-        'text-black-800': !error,
-        'text-red-400': error,
+        'text-n-gray-12': !error,
+        'text-n-ruby-9': error,
       }"
     >
       {{ label }}
     </div>
     <textarea
       v-model="computedModel"
-      class="w-full px-3 py-2 leading-tight border rounded outline-none resize-none text-slate-700"
+      class="w-full px-3 py-2 leading-tight border rounded outline-none resize-none text-n-gray-12"
       :class="{
-        'border-black-200 hover:border-black-300 focus:border-black-300':
-          !error,
-        'border-red-200 hover:border-red-300 focus:border-red-300': error,
+        'border-n-weak hover:border-n-weak focus:border-n-weak': !error,
+        'border-n-ruby-9 hover:border-n-ruby-9 focus:border-n-ruby-9': error,
       }"
       :placeholder="placeholder"
     />
-    <div v-if="error" class="mt-2 text-xs font-medium text-red-400">
+    <div v-if="error" class="mt-2 text-xs font-medium text-n-ruby-9">
       {{ error }}
     </div>
   </label>
diff --git a/app/javascript/shared/components/emoji/EmojiInput.vue b/app/javascript/shared/components/emoji/EmojiInput.vue
index 37917c6c3..586496d8a 100644
--- a/app/javascript/shared/components/emoji/EmojiInput.vue
+++ b/app/javascript/shared/components/emoji/EmojiInput.vue
@@ -210,23 +210,10 @@ export default {
 </style>
 
 <style lang="scss">
-@import 'dashboard/assets/scss/mixins';
-
 .emoji-dialog {
   &::before {
-    $space-slab: 12px;
-
-    @media (prefers-color-scheme: dark) {
-      $color-bg-dark: #26292b;
-      @include arrow(bottom, $color-bg-dark, $space-slab);
-    }
-
-    @media (prefers-color-scheme: light) {
-      $color-bg: #ebf0f5;
-      @include arrow(bottom, $color-bg, $space-slab);
-    }
-
-    @apply -bottom-3 absolute right-5;
+    @apply absolute -bottom-3 h-3 w-6 bg-n-slate-3 content-[""];
+    clip-path: polygon(50% 100%, 0% 0%, 100% 0%);
   }
 }
 
diff --git a/app/javascript/shared/components/ui/MultiselectDropdown.vue b/app/javascript/shared/components/ui/MultiselectDropdown.vue
index 3c066e691..e3150ac05 100644
--- a/app/javascript/shared/components/ui/MultiselectDropdown.vue
+++ b/app/javascript/shared/components/ui/MultiselectDropdown.vue
@@ -91,8 +91,11 @@ const hasValue = computed(() => {
         />
       </Button>
       <div
-        :class="{ 'dropdown-pane--open': showSearchDropdown }"
-        class="dropdown-pane"
+        :class="{
+          'block visible': showSearchDropdown,
+          'hidden invisible': !showSearchDropdown,
+        }"
+        class="box-border top-[2.625rem] w-full border rounded-lg bg-n-alpha-3 backdrop-blur-[100px] absolute shadow-lg border-n-strong dark:border-n-strong p-2 z-[9999]"
       >
         <div class="flex items-center justify-between mb-1">
           <h4
@@ -115,9 +118,3 @@ const hasValue = computed(() => {
     </div>
   </OnClickOutside>
 </template>
-
-<style lang="scss" scoped>
-.dropdown-pane {
-  @apply box-border top-[2.625rem] w-full;
-}
-</style>
diff --git a/app/javascript/shared/components/ui/MultiselectDropdownItems.vue b/app/javascript/shared/components/ui/MultiselectDropdownItems.vue
index 20f9cf05d..0df7bedac 100644
--- a/app/javascript/shared/components/ui/MultiselectDropdownItems.vue
+++ b/app/javascript/shared/components/ui/MultiselectDropdownItems.vue
@@ -133,7 +133,7 @@ export default {
 }
 
 .search-input {
-  @apply m-0 w-full border border-solid border-transparent h-8 text-sm text-slate-700 dark:text-slate-100 rounded-md focus:border-woot-500 bg-slate-50 dark:bg-slate-900;
+  @apply m-0 w-full border border-solid border-transparent h-8 text-sm text-n-slate-12 rounded-md focus:border-n-brand bg-n-background dark:bg-n-background;
 }
 
 .multiselect-dropdown--item {
@@ -144,7 +144,7 @@ export default {
   }
 
   &:hover {
-    @apply bg-n-slate-2 dark:bg-n-solid-3 text-slate-800 dark:text-slate-100;
+    @apply bg-n-slate-2 dark:bg-n-solid-3 text-n-slate-12;
   }
 }
 </style>
diff --git a/app/javascript/shared/components/ui/dropdown/DropdownDivider.vue b/app/javascript/shared/components/ui/dropdown/DropdownDivider.vue
index fbe7f6e32..f9b230fbb 100644
--- a/app/javascript/shared/components/ui/dropdown/DropdownDivider.vue
+++ b/app/javascript/shared/components/ui/dropdown/DropdownDivider.vue
@@ -4,7 +4,7 @@ export default {};
 
 <template>
   <li
-    class="list-none my-1 mx-0 border-b border-slate-50 dark:border-slate-700"
+    class="list-none my-1 mx-0 border-b border-n-weak"
     :tabindex="null"
     :aria-disabled="true"
   />
diff --git a/app/javascript/shared/components/ui/dropdown/DropdownHeader.vue b/app/javascript/shared/components/ui/dropdown/DropdownHeader.vue
index 65afa3123..9da0ef39c 100644
--- a/app/javascript/shared/components/ui/dropdown/DropdownHeader.vue
+++ b/app/javascript/shared/components/ui/dropdown/DropdownHeader.vue
@@ -13,7 +13,7 @@ export default {
 <template>
   <li class="inline-flex list-none" :tabindex="null" :aria-disabled="true">
     <span
-      class="text-xs text-slate-600 dark:text-slate-100 mt-1 font-medium w-full block text-left rtl:text-right whitespace-nowrap p-2"
+      class="text-xs text-n-slate-12 mt-1 font-medium w-full block text-left rtl:text-right whitespace-nowrap p-2"
     >
       {{ title }}
     </span>
diff --git a/app/javascript/shared/components/ui/dropdown/DropdownSubMenu.vue b/app/javascript/shared/components/ui/dropdown/DropdownSubMenu.vue
index 95f98f01b..f41d6fa7c 100644
--- a/app/javascript/shared/components/ui/dropdown/DropdownSubMenu.vue
+++ b/app/javascript/shared/components/ui/dropdown/DropdownSubMenu.vue
@@ -18,20 +18,10 @@ export default {
 </script>
 
 <template>
-  <li class="sub-menu-container">
-    <ul class="sub-menu-li-container">
+  <li class="!mt-0.5">
+    <ul class="!m-0">
       <WootDropdownHeader v-if="title" :title="title" />
       <slot />
     </ul>
   </li>
 </template>
-
-<style lang="scss" scoped>
-.sub-menu-container {
-  margin-top: var(--space-micro);
-}
-
-.sub-menu-li-container {
-  margin: 0;
-}
-</style>
diff --git a/app/javascript/shared/components/ui/label/LabelDropdown.vue b/app/javascript/shared/components/ui/label/LabelDropdown.vue
index 5eccabd2f..a1216acd8 100644
--- a/app/javascript/shared/components/ui/label/LabelDropdown.vue
+++ b/app/javascript/shared/components/ui/label/LabelDropdown.vue
@@ -114,12 +114,12 @@ export default {
   <div class="flex flex-col w-full max-h-[12.5rem]">
     <div class="flex items-center justify-center mb-1">
       <h4
-        class="flex-grow m-0 overflow-hidden text-sm text-slate-800 dark:text-slate-100 whitespace-nowrap text-ellipsis"
+        class="flex-grow m-0 overflow-hidden text-sm text-n-slate-12 whitespace-nowrap text-ellipsis"
       >
         {{ $t('CONTACT_PANEL.LABELS.LABEL_SELECT.TITLE') }}
       </h4>
       <Hotkey
-        custom-class="border border-solid text-slate-800 dark:text-slate-100 bg-slate-50 dark:bg-slate-600 text-xxs border-slate-75 dark:border-slate-600 flex-shrink-0"
+        custom-class="border border-solid text-n-slate-12 bg-n-slate-2 text-xxs border-n-strong flex-shrink-0"
       >
         {{ 'L' }}
       </Hotkey>
@@ -150,13 +150,13 @@ export default {
         </woot-dropdown-menu>
         <div
           v-if="noResult"
-          class="flex justify-center py-4 px-2.5 font-medium text-xs text-slate-700 dark:text-slate-200"
+          class="flex justify-center py-4 px-2.5 font-medium text-xs text-n-slate-11"
         >
           {{ $t('CONTACT_PANEL.LABELS.LABEL_SELECT.NO_RESULT') }}
         </div>
         <div
           v-if="allowCreation && shouldShowCreate"
-          class="flex pt-1 border-t border-solid border-slate-100 dark:border-slate-900"
+          class="flex pt-1 border-t border-solid border-n-weak"
         >
           <NextButton
             icon="i-lucide-plus"
diff --git a/app/javascript/shared/constants/busEvents.js b/app/javascript/shared/constants/busEvents.js
index 8ae15c3f8..0d5661d26 100644
--- a/app/javascript/shared/constants/busEvents.js
+++ b/app/javascript/shared/constants/busEvents.js
@@ -5,7 +5,6 @@ export const BUS_EVENTS = {
   SCROLL_TO_MESSAGE: 'SCROLL_TO_MESSAGE',
   MESSAGE_SENT: 'MESSAGE_SENT',
   FETCH_LABEL_SUGGESTIONS: 'FETCH_LABEL_SUGGESTIONS',
-  TOGGLE_SIDEMENU: 'TOGGLE_SIDEMENU',
   ON_MESSAGE_LIST_SCROLL: 'ON_MESSAGE_LIST_SCROLL',
   WEBSOCKET_DISCONNECT: 'WEBSOCKET_DISCONNECT',
   WEBSOCKET_RECONNECT: 'WEBSOCKET_RECONNECT',
diff --git a/app/javascript/shared/helpers/DateHelper.js b/app/javascript/shared/helpers/DateHelper.js
index dc6b8b4fd..938b4c605 100644
--- a/app/javascript/shared/helpers/DateHelper.js
+++ b/app/javascript/shared/helpers/DateHelper.js
@@ -2,7 +2,7 @@ import fromUnixTime from 'date-fns/fromUnixTime';
 import format from 'date-fns/format';
 import isToday from 'date-fns/isToday';
 import isYesterday from 'date-fns/isYesterday';
-import { endOfDay, getUnixTime, startOfDay, differenceInDays } from 'date-fns';
+import { endOfDay, getUnixTime, startOfDay } from 'date-fns';
 
 export const formatUnixDate = (date, dateFormat = 'MMM dd, yyyy') => {
   const unixDate = fromUnixTime(date);
@@ -16,10 +16,6 @@ export const formatDate = ({ date, todayText, yesterdayText }) => {
   return date;
 };
 
-export const formatDigitToString = val => {
-  return val > 9 ? `${val}` : `0${val}`;
-};
-
 export const isTimeAfter = (h1, m1, h2, m2) => {
   if (h1 < h2) {
     return false;
@@ -45,8 +41,3 @@ export const generateRelativeTime = (value, unit, languageCode) => {
   });
   return rtf.format(value, unit);
 };
-
-export const getDayDifferenceFromNow = (now, timestampInSeconds) => {
-  const date = new Date(timestampInSeconds * 1000);
-  return differenceInDays(now, date);
-};
diff --git a/app/javascript/shared/helpers/portalHelper.js b/app/javascript/shared/helpers/portalHelper.js
new file mode 100644
index 000000000..a9e92a92a
--- /dev/null
+++ b/app/javascript/shared/helpers/portalHelper.js
@@ -0,0 +1,40 @@
+/**
+ * Determine the best-matching locale from the list of locales allowed by the portal.
+ *
+ * The matching happens in the following order:
+ * 1. Exact match – the visitor-selected locale equals one in the `allowedLocales` list
+ *    (e.g., `fr` ➜ `fr`).
+ * 2. Base language match – the base part of a compound locale (before the underscore)
+ *    matches (e.g., `fr_CA` ➜ `fr`).
+ * 3. Variant match – when the base language is selected but a regional variant exists
+ *    in the portal list (e.g., `fr` ➜ `fr_BE`).
+ *
+ * If none of these rules find a match, the function returns `null`,
+ * Don't show popular articles if locale doesn't match with allowed locales
+ *
+ * @export
+ * @param {string} selectedLocale The locale selected by the visitor (e.g., `fr_CA`).
+ * @param {string[]} allowedLocales Array of locales enabled for the portal.
+ * @returns {(string|null)} A locale string that should be used, or `null` if no suitable match.
+ */
+export const getMatchingLocale = (selectedLocale = '', allowedLocales = []) => {
+  // Ensure inputs are valid
+  if (
+    !selectedLocale ||
+    !Array.isArray(allowedLocales) ||
+    !allowedLocales.length
+  ) {
+    return null;
+  }
+
+  const [lang] = selectedLocale.split('_');
+
+  const priorityMatches = [
+    selectedLocale, // exact match
+    lang, // base language match
+    allowedLocales.find(l => l.startsWith(`${lang}_`)), // first variant match
+  ];
+
+  // Return the first match that exists in the allowed list, or null
+  return priorityMatches.find(l => l && allowedLocales.includes(l)) ?? null;
+};
diff --git a/app/javascript/shared/helpers/specs/DateHelper.spec.js b/app/javascript/shared/helpers/specs/DateHelper.spec.js
index 63ef9edd8..13678fa2f 100644
--- a/app/javascript/shared/helpers/specs/DateHelper.spec.js
+++ b/app/javascript/shared/helpers/specs/DateHelper.spec.js
@@ -1,10 +1,8 @@
 import {
   formatDate,
   formatUnixDate,
-  formatDigitToString,
   isTimeAfter,
   generateRelativeTime,
-  getDayDifferenceFromNow,
 } from '../DateHelper';
 
 describe('#DateHelper', () => {
@@ -47,14 +45,6 @@ describe('#DateHelper', () => {
     ).toEqual('Yesterday');
   });
 });
-describe('#formatDigitToString', () => {
-  it('returns date compatabile string from number is less than 9', () => {
-    expect(formatDigitToString(8)).toEqual('08');
-  });
-  it('returns date compatabile string from number is greater than 9', () => {
-    expect(formatDigitToString(11)).toEqual('11');
-  });
-});
 
 describe('#isTimeAfter', () => {
   it('return correct values', () => {
@@ -121,25 +111,3 @@ describe('generateRelativeTime', () => {
     expect(actualResult).toBe(expectedResult);
   });
 });
-
-describe('#getDayDifferenceFromNow', () => {
-  it('should return the difference if in same day', () => {
-    const now = new Date('2023-12-08T00:00:00.000Z');
-    const timestampInSeconds = 1702020305; // 08/12/2023, 12:55:05 (GMT+05:30)
-    const expectedResult = 0;
-
-    const actualResult = getDayDifferenceFromNow(now, timestampInSeconds);
-
-    expect(actualResult).toBe(expectedResult);
-  });
-
-  it('should return the difference if in different day', () => {
-    const now = new Date('2023-12-11T00:00:00.000Z');
-    const timestampInSeconds = 1702020305; // 08/12/2023, 12:55:05 (GMT+05:30)
-    const expectedResult = 2;
-
-    const actualResult = getDayDifferenceFromNow(now, timestampInSeconds);
-
-    expect(actualResult).toBe(expectedResult);
-  });
-});
diff --git a/app/javascript/shared/helpers/specs/portalHelper.spec.js b/app/javascript/shared/helpers/specs/portalHelper.spec.js
new file mode 100644
index 000000000..e79c9a3d9
--- /dev/null
+++ b/app/javascript/shared/helpers/specs/portalHelper.spec.js
@@ -0,0 +1,28 @@
+import { getMatchingLocale } from 'shared/helpers/portalHelper';
+
+describe('portalHelper - getMatchingLocale', () => {
+  it('returns exact match when present', () => {
+    const result = getMatchingLocale('fr', ['en', 'fr']);
+    expect(result).toBe('fr');
+  });
+
+  it('returns base language match when exact variant not present', () => {
+    const result = getMatchingLocale('fr_CA', ['en', 'fr']);
+    expect(result).toBe('fr');
+  });
+
+  it('returns variant match when base language not present', () => {
+    const result = getMatchingLocale('fr', ['en', 'fr_BE']);
+    expect(result).toBe('fr_BE');
+  });
+
+  it('returns null when no match found', () => {
+    const result = getMatchingLocale('de', ['en', 'fr']);
+    expect(result).toBeNull();
+  });
+
+  it('returns null for invalid inputs', () => {
+    expect(getMatchingLocale('', [])).toBeNull();
+    expect(getMatchingLocale(null, null)).toBeNull();
+  });
+});
diff --git a/app/javascript/shared/mixins/inboxMixin.js b/app/javascript/shared/mixins/inboxMixin.js
index 273e9f8b4..bf8ec492b 100644
--- a/app/javascript/shared/mixins/inboxMixin.js
+++ b/app/javascript/shared/mixins/inboxMixin.js
@@ -63,6 +63,9 @@ export default {
     isATelegramChannel() {
       return this.channelType === INBOX_TYPES.TELEGRAM;
     },
+    isAVoiceChannel() {
+      return this.channelType === INBOX_TYPES.VOICE;
+    },
     isATwilioSMSChannel() {
       const { medium: medium = '' } = this.inbox;
       return this.isATwilioChannel && medium === 'sms';
diff --git a/app/javascript/v3/App.vue b/app/javascript/v3/App.vue
index 718828665..992c0b381 100644
--- a/app/javascript/v3/App.vue
+++ b/app/javascript/v3/App.vue
@@ -50,10 +50,6 @@ export default {
 @tailwind utilities;
 
 @import '../dashboard/assets/scss/next-colors';
-@import 'shared/assets/stylesheets/colors';
-@import 'shared/assets/stylesheets/spacing';
-@import 'shared/assets/stylesheets/font-size';
-@import 'shared/assets/stylesheets/border-radius';
 
 html,
 body {
@@ -68,7 +64,7 @@ body {
 }
 
 .text-link {
-  @apply text-woot-500 font-medium hover:text-woot-600;
+  @apply text-n-brand font-medium hover:text-n-blue-10;
 }
 
 .v-popper--theme-tooltip .v-popper__inner {
diff --git a/app/javascript/v3/components/Button/SubmitButton.vue b/app/javascript/v3/components/Button/SubmitButton.vue
deleted file mode 100644
index 88dad0799..000000000
--- a/app/javascript/v3/components/Button/SubmitButton.vue
+++ /dev/null
@@ -1,65 +0,0 @@
-<script>
-import Spinner from 'shared/components/Spinner.vue';
-
-export default {
-  components: {
-    Spinner,
-  },
-  props: {
-    disabled: {
-      type: Boolean,
-      default: false,
-    },
-    loading: {
-      type: Boolean,
-      default: false,
-    },
-    buttonText: {
-      type: String,
-      default: '',
-    },
-    buttonClass: {
-      type: String,
-      default: '',
-    },
-    iconClass: {
-      type: String,
-      default: '',
-    },
-    type: {
-      type: String,
-      default: 'submit',
-    },
-  },
-  computed: {
-    computedClass() {
-      return `
-        ${this.disabled ? 'opacity-40 hover:bg-woot-500' : ''}
-        ${this.buttonClass || ' '}
-      `;
-    },
-  },
-  created() {
-    if (import.meta.env.DEV) {
-      // eslint-disable-next-line
-      console.warn(
-        '[DEPRECATED] This component has been deprecated and will be removed soon. Please use v3/components/Form/Button.vue instead'
-      );
-    }
-  },
-};
-</script>
-
-<template>
-  <button
-    :type="type"
-    data-testid="submit_button"
-    :disabled="disabled"
-    :class="computedClass"
-    class="flex items-center w-full justify-center rounded-md bg-woot-500 py-3 px-3 text-base font-medium text-white shadow-sm hover:bg-woot-600 focus-visible:outline focus-visible:outline-2 focus-visible:outline-offset-2 focus-visible:outline-woot-500 cursor-pointer"
-  >
-    <span>{{ buttonText }}</span>
-    <fluent-icon v-if="!!iconClass" :icon="iconClass" class="icon" />
-    <Spinner v-if="loading" />
-  </button>
-</template>
diff --git a/app/javascript/v3/components/Form/Button.vue b/app/javascript/v3/components/Form/Button.vue
deleted file mode 100644
index 5786b0af7..000000000
--- a/app/javascript/v3/components/Form/Button.vue
+++ /dev/null
@@ -1,101 +0,0 @@
-<script setup>
-import { computed, useAttrs } from 'vue';
-
-const props = defineProps({
-  variant: {
-    type: String,
-    default: 'solid',
-    validator: value => ['outline', 'ghost', 'solid'].includes(value),
-  },
-  size: {
-    type: String,
-    default: 'large',
-    validator: value => ['medium', 'large'].includes(value),
-  },
-  icon: {
-    type: String,
-    default: '',
-  },
-  colorScheme: {
-    type: String,
-    default: 'primary',
-    validator: value => ['primary', 'secondary', 'danger'].includes(value),
-  },
-  trailingIcon: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const attrs = useAttrs();
-
-const baseClasses = {
-  outline: 'outline outline-1 -outline-offset-1',
-  ghost: 'hover:text-600 active:text-600 focus:outline focus:outline-offset-1',
-  solid:
-    'hover:bg-700 active:bg-700 focus:outline focus:outline-offset-1 focus:outline-2',
-};
-
-const colorClass = computed(() => {
-  if (attrs.disabled) {
-    return 'bg-ash-200 text-ash-600 cursor-not-allowed';
-  }
-
-  const styleMap = {
-    primary: {
-      outline: `${baseClasses.outline} outline-primary-400 hover:text-primary-600 active:text-primary-600`,
-      ghost: `${baseClasses.ghost} focus:outline-primary-400`,
-      solid: `${baseClasses.solid} bg-primary-600 text-white focus:outline-primary-400`,
-    },
-    secondary: {
-      outline: `${baseClasses.outline} outline-ash-400 hover:text-ash-900 active:text-ash-900 `,
-      ghost: `${baseClasses.ghost} focus:outline-ash-400`,
-      solid: `${baseClasses.solid} bg-ash-100 text-ash-900 focus:outline-ash-400`,
-    },
-    danger: {
-      outline: `${baseClasses.outline} outline-ruby-400 hover:text-ruby-600 active:text-ruby-600`,
-      ghost: `${baseClasses.ghost} focus:outline-ruby-400`,
-      solid: `${baseClasses.solid} bg-ruby-600 text-white focus:outline-ruby-400`,
-    },
-  };
-
-  const schemeStyles = styleMap[props.colorScheme];
-  return schemeStyles[props.variant] || schemeStyles.solid;
-});
-
-const sizeClass = computed(() => {
-  if (props.size === 'medium') {
-    return 'h-8 px-3 py-1.5 text-sm';
-  }
-  return 'h-10 px-4 py-2.5 text';
-});
-
-const buttonClasses = computed(() => [colorClass.value, sizeClass.value]);
-</script>
-
-<template>
-  <button
-    class="inline-flex items-center gap-1 text-sm font-medium reset-base rounded-xl w-fit"
-    :class="buttonClasses"
-    v-bind="$attrs"
-  >
-    <fluent-icon
-      v-if="icon && !trailingIcon"
-      size="1.16em"
-      :icon="icon"
-      class="flex-shrink-0"
-    />
-    <span
-      v-if="$slots.default"
-      class="text-sm font-medium truncate ltr:text-left rtl:text-right"
-    >
-      <slot />
-    </span>
-    <fluent-icon
-      v-if="icon && trailingIcon"
-      size="1.16em"
-      :icon="icon"
-      class="flex-shrink-0"
-    />
-  </button>
-</template>
diff --git a/app/javascript/v3/components/Form/CheckBox.vue b/app/javascript/v3/components/Form/CheckBox.vue
index fe5baf41d..8241e3150 100644
--- a/app/javascript/v3/components/Form/CheckBox.vue
+++ b/app/javascript/v3/components/Form/CheckBox.vue
@@ -26,6 +26,6 @@ const checked = computed({
     v-model="checked"
     type="checkbox"
     :value="value"
-    class="flex-shrink-0 mt-0.5 border-ash-200 border bg-ash-50 checked:border-none checked:bg-primary-600 dark:checked:bg-primary-600 shadow-sm appearance-none rounded-[4px] w-4 h-4 focus:ring-1 after:content-[''] after:text-white checked:after:content-['✓'] after:flex after:items-center after:justify-center after:text-center after:text-xs after:font-bold after:relative"
+    class="flex-shrink-0 mt-0.5 border-n-strong border bg-n-slate-2 checked:border-none checked:bg-n-brand shadow-sm appearance-none rounded-[4px] w-4 h-4 focus:ring-1 after:content-[''] after:text-white checked:after:content-['✓'] after:flex after:items-center after:justify-center after:text-center after:text-xs after:font-bold after:relative"
   />
 </template>
diff --git a/app/javascript/v3/components/Form/InitialsAvatar.vue b/app/javascript/v3/components/Form/InitialsAvatar.vue
deleted file mode 100644
index ad427acaf..000000000
--- a/app/javascript/v3/components/Form/InitialsAvatar.vue
+++ /dev/null
@@ -1,43 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { userInitial } from 'v3/helpers/CommonHelper';
-const props = defineProps({
-  name: {
-    type: String,
-    default: '',
-  },
-  size: {
-    type: Number,
-    default: 72,
-  },
-});
-const colors = {
-  1: 'bg-ash-200 text-ash-900',
-  2: 'bg-amber-200 text-amber-900',
-  3: 'bg-pink-100 text-pink-800',
-  4: 'bg-purple-100 text-purple-800',
-  5: 'bg-indigo-100 text-indigo-800',
-  6: 'bg-grass-100 text-grass-800',
-  7: 'bg-mint-100 text-mint-800',
-  8: 'bg-orange-100 text-orange-800',
-};
-const style = computed(() => ({
-  fontSize: `${Math.floor(props.size / 2.5)}px`,
-}));
-const colorClass = computed(() => {
-  return colors[(props.name.length % 8) + 1];
-});
-
-const initial = computed(() => userInitial(props.name));
-</script>
-
-<template>
-  <div
-    class="rounded-xl flex leading-[100%] font-medium items-center justify-center text-center cursor-default"
-    :class="`h-[${size}px] w-[${size}px] ${colorClass}`"
-    :style="style"
-    aria-hidden="true"
-  >
-    <slot>{{ initial }}</slot>
-  </div>
-</template>
diff --git a/app/javascript/v3/components/Form/Switch.vue b/app/javascript/v3/components/Form/Switch.vue
index 597284ef8..c7e9e93fb 100644
--- a/app/javascript/v3/components/Form/Switch.vue
+++ b/app/javascript/v3/components/Form/Switch.vue
@@ -17,9 +17,7 @@ export default {
     type="button"
     class="relative flex-shrink-0 h-4 p-0 border-none shadow-inner w-7 rounded-3xl"
     :class="
-      modelValue
-        ? 'bg-primary-600 shadow-primary-800'
-        : 'shadow-ash-400 bg-ash-200'
+      modelValue ? 'bg-n-brand shadow-n-brand' : 'shadow-n-slate-6 bg-n-slate-5'
     "
     role="switch"
     :aria-checked="modelValue.toString()"
@@ -27,7 +25,7 @@ export default {
   >
     <span
       aria-hidden="true"
-      class="rounded-full bg-white top-0.5 absolute dark:bg-white w-3 h-3 translate-y-0 duration-200 transition-transform ease-in-out"
+      class="rounded-full bg-n-background top-0.5 absolute w-3 h-3 translate-y-0 duration-200 transition-transform ease-in-out"
       :class="
         modelValue
           ? 'ltr:translate-x-0 rtl:translate-x-[0.75rem]'
diff --git a/app/javascript/v3/components/Form/Textarea.vue b/app/javascript/v3/components/Form/Textarea.vue
deleted file mode 100644
index 8236d5b21..000000000
--- a/app/javascript/v3/components/Form/Textarea.vue
+++ /dev/null
@@ -1,85 +0,0 @@
-<script>
-import WithLabel from './WithLabel.vue';
-export default {
-  components: {
-    WithLabel,
-  },
-  props: {
-    label: {
-      type: String,
-      default: '',
-    },
-    name: {
-      type: String,
-      required: true,
-    },
-    required: {
-      type: Boolean,
-      default: false,
-    },
-    placeholder: {
-      type: String,
-      default: '',
-    },
-    modelValue: {
-      type: [String, Number],
-      default: '',
-    },
-    rows: {
-      type: Number,
-      default: 3,
-    },
-    allowResize: {
-      type: Boolean,
-      default: true,
-    },
-    hasError: {
-      type: Boolean,
-      default: false,
-    },
-    errorMessage: {
-      type: String,
-      default: '',
-    },
-    dataTestid: {
-      type: String,
-      default: '',
-    },
-  },
-  emits: ['update:modelValue', 'blur'],
-  methods: {
-    onInput(e) {
-      this.$emit('update:modelValue', e.target.value);
-    },
-  },
-};
-</script>
-
-<template>
-  <WithLabel
-    :label="label"
-    :name="name"
-    :has-error="hasError"
-    :error-message="errorMessage"
-  >
-    <textarea
-      :id="name"
-      :name="name"
-      autocomplete="off"
-      :required="required"
-      :placeholder="placeholder"
-      :data-testid="dataTestid"
-      :value="modelValue"
-      :rows="rows"
-      :class="{
-        'focus:outline-red-600 outline-red-600': hasError,
-        'dark:outline-slate-600 dark:focus:outline-woot-500 outline-slate-200 focus:outline-woot-500':
-          !hasError,
-        'resize-none': !allowResize,
-      }"
-      class="block w-full p-3 bg-white border-none rounded-md shadow-sm appearance-none outline outline-1 focus:outline focus:outline-2 text-slate-900 dark:text-slate-100 placeholder:text-slate-400 dark:bg-slate-800"
-      @update:model-value="onInput"
-      @blur="$emit('blur')"
-    />
-  </WithLabel>
-</template>
diff --git a/app/javascript/v3/components/SnackBar/Item.vue b/app/javascript/v3/components/SnackBar/Item.vue
index 25c719c76..97c75cc63 100644
--- a/app/javascript/v3/components/SnackBar/Item.vue
+++ b/app/javascript/v3/components/SnackBar/Item.vue
@@ -17,7 +17,7 @@ export default {
 
 <template>
   <div
-    class="bg-slate-900 dark:bg-slate-800 rounded-md drop-shadow-md mb-4 max-w-[40rem] inline-flex items-center min-w-[22rem] py-3 px-4"
+    class="bg-n-slate-12 dark:bg-n-slate-7 rounded-md drop-shadow-md mb-4 max-w-[40rem] inline-flex items-center min-w-[22rem] py-3 px-4"
     :class="isActionPresent ? 'justify-between' : 'justify-center'"
   >
     <div class="text-sm font-medium text-white">
diff --git a/app/javascript/v3/views/auth/password/Edit.vue b/app/javascript/v3/views/auth/password/Edit.vue
index 34405d76e..93ae3b0ac 100644
--- a/app/javascript/v3/views/auth/password/Edit.vue
+++ b/app/javascript/v3/views/auth/password/Edit.vue
@@ -3,14 +3,14 @@ import { useVuelidate } from '@vuelidate/core';
 import { required, minLength } from '@vuelidate/validators';
 import { useAlert } from 'dashboard/composables';
 import FormInput from '../../../components/Form/Input.vue';
-import SubmitButton from '../../../components/Button/SubmitButton.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
 import { DEFAULT_REDIRECT_URL } from 'dashboard/constants/globals';
 import { setNewPassword } from '../../../api/auth';
 
 export default {
   components: {
     FormInput,
-    SubmitButton,
+    NextButton,
   },
   props: {
     resetPasswordToken: { type: String, default: '' },
@@ -120,14 +120,18 @@ export default {
           :placeholder="$t('SET_NEW_PASSWORD.CONFIRM_PASSWORD.PLACEHOLDER')"
           @blur="v$.credentials.confirmPassword.$touch"
         />
-        <SubmitButton
+        <NextButton
+          lg
+          type="submit"
+          data-testid="submit_button"
+          class="w-full"
+          :label="$t('SET_NEW_PASSWORD.SUBMIT')"
           :disabled="
             v$.credentials.password.$invalid ||
             v$.credentials.confirmPassword.$invalid ||
             newPasswordAPI.showLoading
           "
-          :button-text="$t('SET_NEW_PASSWORD.SUBMIT')"
-          :loading="newPasswordAPI.showLoading"
+          :is-loading="newPasswordAPI.showLoading"
         />
       </div>
     </form>
diff --git a/app/javascript/v3/views/auth/reset/password/Index.vue b/app/javascript/v3/views/auth/reset/password/Index.vue
index a1fecacde..4f3bf04e8 100644
--- a/app/javascript/v3/views/auth/reset/password/Index.vue
+++ b/app/javascript/v3/views/auth/reset/password/Index.vue
@@ -6,10 +6,10 @@ import { required, minLength, email } from '@vuelidate/validators';
 import globalConfigMixin from 'shared/mixins/globalConfigMixin';
 import FormInput from '../../../../components/Form/Input.vue';
 import { resetPassword } from '../../../../api/auth';
-import SubmitButton from '../../../../components/Button/SubmitButton.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
 
 export default {
-  components: { FormInput, SubmitButton },
+  components: { FormInput, NextButton },
   mixins: [globalConfigMixin],
   setup() {
     return { v$: useVuelidate() };
@@ -98,10 +98,14 @@ export default {
           :placeholder="$t('RESET_PASSWORD.EMAIL.PLACEHOLDER')"
           @input="v$.credentials.email.$touch"
         />
-        <SubmitButton
+        <NextButton
+          lg
+          type="submit"
+          data-testid="submit_button"
+          class="w-full"
+          :label="$t('RESET_PASSWORD.SUBMIT')"
           :disabled="v$.credentials.email.$invalid || resetPassword.showLoading"
-          :button-text="$t('RESET_PASSWORD.SUBMIT')"
-          :loading="resetPassword.showLoading"
+          :is-loading="resetPassword.showLoading"
         />
       </div>
       <p class="mt-4 -mb-1 text-sm text-n-slate-11">
diff --git a/app/javascript/v3/views/auth/signup/components/Signup/Form.vue b/app/javascript/v3/views/auth/signup/components/Signup/Form.vue
index 9cffea18d..6f0a6da48 100644
--- a/app/javascript/v3/views/auth/signup/components/Signup/Form.vue
+++ b/app/javascript/v3/views/auth/signup/components/Signup/Form.vue
@@ -7,7 +7,7 @@ import globalConfigMixin from 'shared/mixins/globalConfigMixin';
 import { DEFAULT_REDIRECT_URL } from 'dashboard/constants/globals';
 import VueHcaptcha from '@hcaptcha/vue3-hcaptcha';
 import FormInput from '../../../../../components/Form/Input.vue';
-import SubmitButton from '../../../../../components/Button/SubmitButton.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
 import { isValidPassword } from 'shared/helpers/Validators';
 import GoogleOAuthButton from '../../../../../components/GoogleOauth/Button.vue';
 import { register } from '../../../../../api/auth';
@@ -17,7 +17,7 @@ export default {
   components: {
     FormInput,
     GoogleOAuthButton,
-    SubmitButton,
+    NextButton,
     VueHcaptcha,
   },
   mixins: [globalConfigMixin],
@@ -195,23 +195,28 @@ export default {
         />
         <span
           v-if="!hasAValidCaptcha && didCaptchaReset"
-          class="text-xs text-red-400"
+          class="text-xs text-n-ruby-9"
         >
           {{ $t('SET_NEW_PASSWORD.CAPTCHA.ERROR') }}
         </span>
       </div>
-      <SubmitButton
-        :button-text="$t('REGISTER.SUBMIT')"
+      <NextButton
+        lg
+        type="submit"
+        data-testid="submit_button"
+        class="w-full"
+        icon="i-lucide-chevron-right"
+        trailing-icon
+        :label="$t('REGISTER.SUBMIT')"
         :disabled="isSignupInProgress || !isFormValid"
-        :loading="isSignupInProgress"
-        icon-class="arrow-chevron-right"
+        :is-loading="isSignupInProgress"
       />
     </form>
     <GoogleOAuthButton v-if="showGoogleOAuth" class="flex-col-reverse">
       {{ $t('REGISTER.OAUTH.GOOGLE_SIGNUP') }}
     </GoogleOAuthButton>
     <p
-      class="text-sm mb-1 mt-5 text-slate-800 dark:text-woot-50 [&>a]:text-woot-500 [&>a]:font-medium [&>a]:hover:text-woot-600"
+      class="text-sm mb-1 mt-5 text-n-slate-12 [&>a]:text-n-brand [&>a]:font-medium [&>a]:hover:brightness-110"
       v-html="termsLink"
     />
   </div>
@@ -221,8 +226,7 @@ export default {
 .h-captcha--box {
   &::v-deep .error {
     iframe {
-      border: 1px solid var(--r-500);
-      border-radius: var(--border-radius-normal);
+      @apply rounded-md border border-n-ruby-8 dark:border-n-ruby-8;
     }
   }
 }
diff --git a/app/javascript/v3/views/auth/signup/components/Testimonials/Index.vue b/app/javascript/v3/views/auth/signup/components/Testimonials/Index.vue
index d6bed6431..e49cf7505 100644
--- a/app/javascript/v3/views/auth/signup/components/Testimonials/Index.vue
+++ b/app/javascript/v3/views/auth/signup/components/Testimonials/Index.vue
@@ -28,7 +28,7 @@ export default {
 <template>
   <div
     v-show="testimonials.length"
-    class="relative flex-1 min-h-screen hidden overflow-hidden bg-woot-400 dark:bg-woot-800 xl:flex"
+    class="relative flex-1 min-h-screen hidden overflow-hidden bg-n-blue-8 dark:bg-n-blue-5 xl:flex"
   >
     <img
       src="assets/images/auth/top-left.svg"
diff --git a/app/javascript/v3/views/login/Index.vue b/app/javascript/v3/views/login/Index.vue
index a90368d08..707e84879 100644
--- a/app/javascript/v3/views/login/Index.vue
+++ b/app/javascript/v3/views/login/Index.vue
@@ -15,7 +15,7 @@ import globalConfigMixin from 'shared/mixins/globalConfigMixin';
 import FormInput from '../../components/Form/Input.vue';
 import GoogleOAuthButton from '../../components/GoogleOauth/Button.vue';
 import Spinner from 'shared/components/Spinner.vue';
-import SubmitButton from '../../components/Button/SubmitButton.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
 
 const ERROR_MESSAGES = {
   'no-account-found': 'LOGIN.OAUTH.NO_ACCOUNT_FOUND',
@@ -29,7 +29,7 @@ export default {
     FormInput,
     GoogleOAuthButton,
     Spinner,
-    SubmitButton,
+    NextButton,
   },
   mixins: [globalConfigMixin],
   props: {
@@ -237,11 +237,15 @@ export default {
               </router-link>
             </p>
           </FormInput>
-          <SubmitButton
-            :disabled="loginApi.showLoading"
+          <NextButton
+            lg
+            type="submit"
+            data-testid="submit_button"
+            class="w-full"
             :tabindex="3"
-            :button-text="$t('LOGIN.SUBMIT')"
-            :loading="loginApi.showLoading"
+            :label="$t('LOGIN.SUBMIT')"
+            :disabled="loginApi.showLoading"
+            :is-loading="loginApi.showLoading"
           />
         </form>
       </div>
diff --git a/app/javascript/v3/views/onboarding/OnboardingStep.vue b/app/javascript/v3/views/onboarding/OnboardingStep.vue
index fbd3d17d4..ac8c079ff 100644
--- a/app/javascript/v3/views/onboarding/OnboardingStep.vue
+++ b/app/javascript/v3/views/onboarding/OnboardingStep.vue
@@ -24,19 +24,19 @@ export default {
 
 <template>
   <div
-    class="flex items-center gap-2 p-2 text-lg font-bold mb-6 relative before:absolute before:h-10 before:w-[1px] before:bg-slate-200 before:-bottom-8 before:left-[24px] hide-before-of-last"
+    class="flex items-center gap-2 p-2 text-lg font-bold mb-6 relative before:absolute before:h-10 before:w-[1px] before:bg-n-slate-3 before:-bottom-8 before:left-[24px] hide-before-of-last"
     :class="{
-      'text-woot-500 ': isActive,
-      'text-slate-400': !isActive || isComplete,
-      'before:bg-woot-500': !isActive && isComplete,
+      'text-n-brand ': isActive,
+      'text-n-slate-6': !isActive || isComplete,
+      'before:bg-n-brand': !isActive && isComplete,
     }"
   >
     <div
       class="grid w-8 h-8 border border-solid rounded-full place-content-center"
       :class="{
-        'border-woot-500': !isActive || isComplete,
-        'border-slate-200 dark:border-slate-600': !isActive && !isComplete,
-        'text-woot-500': isComplete,
+        'border-n-brand': !isActive || isComplete,
+        'border-n-weak': !isActive && !isComplete,
+        'text-n-brand': isComplete,
       }"
     >
       <fluent-icon v-if="isComplete" size="20" icon="checkmark" />
diff --git a/app/javascript/widget/assets/scss/woot.scss b/app/javascript/widget/assets/scss/woot.scss
index 3a8496d70..07aa6a0e3 100755
--- a/app/javascript/widget/assets/scss/woot.scss
+++ b/app/javascript/widget/assets/scss/woot.scss
@@ -1,6 +1,3 @@
-@import 'shared/assets/stylesheets/animations';
-@import 'shared/assets/stylesheets/colors';
-
 @import 'reset';
 @import 'tailwindcss/base';
 @import 'tailwindcss/components';
diff --git a/app/javascript/widget/components/ChatAttachment.vue b/app/javascript/widget/components/ChatAttachment.vue
index ac5a54127..64a20bcc7 100755
--- a/app/javascript/widget/components/ChatAttachment.vue
+++ b/app/javascript/widget/components/ChatAttachment.vue
@@ -24,7 +24,10 @@ export default {
     return { isUploading: false };
   },
   computed: {
-    ...mapGetters({ globalConfig: 'globalConfig/get' }),
+    ...mapGetters({
+      globalConfig: 'globalConfig/get',
+      shouldShowFilePicker: 'appConfig/getShouldShowFilePicker',
+    }),
     fileUploadSizeLimit() {
       return MAXIMUM_FILE_UPLOAD_SIZE;
     },
@@ -40,6 +43,9 @@ export default {
   },
   methods: {
     handleClipboardPaste(e) {
+      // If file picker is not enabled, do not allow paste
+      if (!this.shouldShowFilePicker) return;
+
       const items = (e.clipboardData || e.originalEvent.clipboardData).items;
       // items is a DataTransferItemList object which does not have forEach method
       const itemsArray = Array.from(items);
diff --git a/app/javascript/widget/components/ChatHeader.vue b/app/javascript/widget/components/ChatHeader.vue
index 462cddcfe..7c497b70f 100644
--- a/app/javascript/widget/components/ChatHeader.vue
+++ b/app/javascript/widget/components/ChatHeader.vue
@@ -76,7 +76,7 @@ export default {
           <span v-dompurify-html="title" class="ltr:mr-1 rtl:ml-1" />
           <div
             :class="`h-2 w-2 rounded-full
-              ${isOnline ? 'bg-green-500' : 'hidden'}`"
+              ${isOnline ? 'bg-n-teal-10' : 'hidden'}`"
           />
         </div>
         <div class="text-xs leading-3 text-n-slate-11">
diff --git a/app/javascript/widget/components/ChatHeaderExpanded.vue b/app/javascript/widget/components/ChatHeaderExpanded.vue
index 6d8ac4a96..e89b1aef0 100755
--- a/app/javascript/widget/components/ChatHeaderExpanded.vue
+++ b/app/javascript/widget/components/ChatHeaderExpanded.vue
@@ -47,11 +47,11 @@ const containerClasses = computed(() => [
     </div>
     <h2
       v-dompurify-html="introHeading"
-      class="mt-4 text-2xl mb-1.5 font-medium text-n-slate-12"
+      class="mt-4 text-2xl mb-1.5 font-medium text-n-slate-12 line-clamp-4"
     />
     <p
       v-dompurify-html="formatMessage(introBody)"
-      class="text-lg leading-normal text-n-slate-11 [&_a]:underline"
+      class="text-lg leading-normal text-n-slate-11 [&_a]:underline line-clamp-6"
     />
   </header>
 </template>
diff --git a/app/javascript/widget/components/ChatInputWrap.vue b/app/javascript/widget/components/ChatInputWrap.vue
index 64997eed8..c423ab220 100755
--- a/app/javascript/widget/components/ChatInputWrap.vue
+++ b/app/javascript/widget/components/ChatInputWrap.vue
@@ -41,9 +41,15 @@ export default {
     ...mapGetters({
       widgetColor: 'appConfig/getWidgetColor',
       isWidgetOpen: 'appConfig/getIsWidgetOpen',
+      shouldShowFilePicker: 'appConfig/getShouldShowFilePicker',
+      shouldShowEmojiPicker: 'appConfig/getShouldShowEmojiPicker',
     }),
     showAttachment() {
-      return this.hasAttachmentsEnabled && this.userInput.length === 0;
+      return (
+        this.shouldShowFilePicker &&
+        this.hasAttachmentsEnabled &&
+        this.userInput.length === 0
+      );
     },
     showSendButton() {
       return this.userInput.length > 0;
@@ -143,7 +149,7 @@ export default {
         :on-attach="onSendAttachment"
       />
       <button
-        v-if="hasEmojiPickerEnabled"
+        v-if="shouldShowEmojiPicker && hasEmojiPickerEnabled"
         class="flex items-center justify-center min-h-8 min-w-8"
         :aria-label="$t('EMOJI.ARIA_LABEL')"
         @click="toggleEmojiPicker"
@@ -158,7 +164,7 @@ export default {
         />
       </button>
       <EmojiInput
-        v-if="showEmojiPicker"
+        v-if="shouldShowEmojiPicker && showEmojiPicker"
         v-on-clickaway="hideEmojiPicker"
         :on-click="emojiOnClick"
         @keydown.esc="hideEmojiPicker"
diff --git a/app/javascript/widget/components/FooterReplyTo.vue b/app/javascript/widget/components/FooterReplyTo.vue
index 42d7492a5..fdafbb37b 100644
--- a/app/javascript/widget/components/FooterReplyTo.vue
+++ b/app/javascript/widget/components/FooterReplyTo.vue
@@ -26,14 +26,14 @@ export default {
 
 <template>
   <div
-    class="mb-2.5 rounded-[7px] dark:bg-slate-900 dark:text-slate-100 bg-slate-100 px-2 py-1.5 text-sm text-slate-700 flex items-center gap-2"
+    class="mb-2.5 rounded-[7px] bg-n-slate-3 px-2 py-1.5 text-sm text-n-slate-11 flex items-center gap-2"
   >
     <div class="items-center flex-grow truncate">
       <strong>{{ $t('FOOTER_REPLY_TO.REPLY_TO') }}</strong>
       {{ inReplyTo.content || replyToAttachment }}
     </div>
     <button
-      class="items-end flex-shrink-0 p-1 rounded-md hover:bg-slate-200 dark:hover:bg-slate-800"
+      class="items-end flex-shrink-0 p-1 rounded-md hover:bg-n-slate-5"
       @click="$emit('dismiss')"
     >
       <FluentIcon icon="dismiss" size="12" />
diff --git a/app/javascript/widget/components/HeaderActions.vue b/app/javascript/widget/components/HeaderActions.vue
index df9dc64bf..f29cad82d 100644
--- a/app/javascript/widget/components/HeaderActions.vue
+++ b/app/javascript/widget/components/HeaderActions.vue
@@ -23,6 +23,7 @@ export default {
   computed: {
     ...mapGetters({
       conversationAttributes: 'conversationAttributes/getConversationParams',
+      canUserEndConversation: 'appConfig/getCanUserEndConversation',
     }),
     canLeaveConversation() {
       return [
@@ -82,6 +83,7 @@ export default {
     <button
       v-if="
         canLeaveConversation &&
+        canUserEndConversation &&
         hasEndConversationEnabled &&
         showEndConversationButton
       "
diff --git a/app/javascript/widget/components/MessageReplyButton.vue b/app/javascript/widget/components/MessageReplyButton.vue
index b99194ac3..f484f2e76 100644
--- a/app/javascript/widget/components/MessageReplyButton.vue
+++ b/app/javascript/widget/components/MessageReplyButton.vue
@@ -9,7 +9,7 @@ export default {
 
 <template>
   <button
-    class="p-1 mb-1 rounded-full dark:text-slate-500 dark:bg-slate-900 text-slate-600 bg-slate-100 hover:text-slate-800"
+    class="p-1 mb-1 rounded-full text-n-slate-11 bg-n-slate-3 hover:text-n-slate-12"
   >
     <FluentIcon icon="arrow-reply" size="11" class="flex-shrink-0" />
   </button>
diff --git a/app/javascript/widget/components/ReplyToChip.vue b/app/javascript/widget/components/ReplyToChip.vue
index f4c76ebcc..2968e5353 100644
--- a/app/javascript/widget/components/ReplyToChip.vue
+++ b/app/javascript/widget/components/ReplyToChip.vue
@@ -37,9 +37,9 @@ export default {
       this.$nextTick(() => {
         const el = document.getElementById(elementId);
         el.scrollIntoView();
-        el.classList.add('bg-slate-100', 'dark:bg-slate-900');
+        el.classList.add('bg-n-slate-3', 'dark:bg-n-solid-3');
         this.timeOutID = setTimeout(() => {
-          el.classList.remove('bg-slate-100', 'dark:bg-slate-900');
+          el.classList.remove('bg-n-slate-3', 'dark:bg-n-solid-3');
         }, 500);
       });
     },
@@ -49,7 +49,7 @@ export default {
 
 <template>
   <button
-    class="px-1.5 py-0.5 rounded-md text-slate-500 bg-slate-50 dark:bg-slate-900 opacity-60 hover:opacity-100 cursor-pointer flex items-center gap-1.5"
+    class="px-1.5 py-0.5 rounded-md text-n-slate-11 bg-n-slate-4 opacity-60 hover:opacity-100 cursor-pointer flex items-center gap-1.5"
     @click="navigateTo(replyTo.id)"
   >
     <FluentIcon icon="arrow-reply" size="12" class="flex-shrink-0" />
diff --git a/app/javascript/widget/components/TeamAvailability.vue b/app/javascript/widget/components/TeamAvailability.vue
index cdc50ed12..866854c09 100644
--- a/app/javascript/widget/components/TeamAvailability.vue
+++ b/app/javascript/widget/components/TeamAvailability.vue
@@ -29,6 +29,8 @@ export default {
   computed: {
     ...mapGetters({
       widgetColor: 'appConfig/getWidgetColor',
+      availableMessage: 'appConfig/getAvailableMessage',
+      unavailableMessage: 'appConfig/getUnavailableMessage',
     }),
     textColor() {
       return getContrastingTextColor(this.widgetColor);
@@ -40,6 +42,11 @@ export default {
         id: agent.id,
       }));
     },
+    headerMessage() {
+      return this.isOnline
+        ? this.availableMessage || this.$t('TEAM_AVAILABILITY.ONLINE')
+        : this.unavailableMessage || this.$t('TEAM_AVAILABILITY.OFFLINE');
+    },
     isOnline() {
       const { workingHoursEnabled } = this.channelConfig;
       const anyAgentOnline = this.availableAgents.length > 0;
@@ -71,12 +78,8 @@ export default {
   >
     <div class="flex items-center justify-between gap-2">
       <div class="flex flex-col gap-1">
-        <div class="font-medium text-n-slate-12">
-          {{
-            isOnline
-              ? $t('TEAM_AVAILABILITY.ONLINE')
-              : $t('TEAM_AVAILABILITY.OFFLINE')
-          }}
+        <div class="font-medium text-n-slate-12 line-clamp-2">
+          {{ headerMessage }}
         </div>
         <div class="text-n-slate-11">
           {{ replyWaitMessage }}
diff --git a/app/javascript/widget/components/UnreadMessageList.vue b/app/javascript/widget/components/UnreadMessageList.vue
index 51b14a4d0..b9e415745 100644
--- a/app/javascript/widget/components/UnreadMessageList.vue
+++ b/app/javascript/widget/components/UnreadMessageList.vue
@@ -118,12 +118,12 @@ export default {
   }
 
   .clear-button {
-    transition: all 0.3s var(--ease-in-cubic);
+    transition: all 0.3s cubic-bezier(0.17, 0.67, 0.83, 0.67);
     @apply bg-transparent text-n-brand border-none border-0 font-semibold text-base ml-1 py-0 pl-0 pr-2.5 hover:brightness-75 hover:translate-x-1;
   }
 
   .close-unread-button {
-    transition: all 0.3s var(--ease-in-cubic);
+    transition: all 0.3s cubic-bezier(0.17, 0.67, 0.83, 0.67);
     @apply bg-n-slate-3 dark:bg-n-slate-12 text-n-slate-12 dark:text-n-slate-1 hover:brightness-95 border-none border-0 font-medium text-xxs rounded-2xl mb-3;
   }
 }
diff --git a/app/javascript/widget/components/layouts/ViewWithHeader.vue b/app/javascript/widget/components/layouts/ViewWithHeader.vue
index 1b1e1e2fd..70eaf783b 100644
--- a/app/javascript/widget/components/layouts/ViewWithHeader.vue
+++ b/app/javascript/widget/components/layouts/ViewWithHeader.vue
@@ -119,8 +119,10 @@ export default {
       >
         <ChatHeaderExpanded
           v-if="!isHeaderCollapsed"
-          :intro-heading="channelConfig.welcomeTitle"
-          :intro-body="channelConfig.welcomeTagline"
+          :intro-heading="appConfig.welcomeTitle || channelConfig.welcomeTitle"
+          :intro-body="
+            appConfig.welcomeDescription || channelConfig.welcomeTagline
+          "
           :avatar-url="channelConfig.avatarUrl"
           :show-popout-button="appConfig.showPopoutButton"
         />
diff --git a/app/javascript/widget/components/pageComponents/Home/Article/ArticleContainer.vue b/app/javascript/widget/components/pageComponents/Home/Article/ArticleContainer.vue
index 1d5fdc99d..e093d4316 100644
--- a/app/javascript/widget/components/pageComponents/Home/Article/ArticleContainer.vue
+++ b/app/javascript/widget/components/pageComponents/Home/Article/ArticleContainer.vue
@@ -7,6 +7,7 @@ import { useRouter } from 'vue-router';
 import { useStore } from 'dashboard/composables/store';
 import { useMapGetter } from 'dashboard/composables/store.js';
 import { useDarkMode } from 'widget/composables/useDarkMode';
+import { getMatchingLocale } from 'shared/helpers/portalHelper';
 
 const store = useStore();
 const router = useRouter();
@@ -20,17 +21,8 @@ const articleUiFlags = useMapGetter('article/uiFlags');
 
 const locale = computed(() => {
   const { locale: selectedLocale } = i18n;
-  const {
-    allowed_locales: allowedLocales,
-    default_locale: defaultLocale = 'en',
-  } = portal.value.config;
-  // IMPORTANT: Variation strict locale matching, Follow iso_639_1_code
-  // If the exact match of a locale is available in the list of portal locales, return it
-  // Else return the default locale. Eg: `es` will not work if `es_ES` is available in the list
-  if (allowedLocales.includes(selectedLocale)) {
-    return locale;
-  }
-  return defaultLocale;
+  const { allowed_locales: allowedLocales } = portal.value.config;
+  return getMatchingLocale(selectedLocale.value, allowedLocales);
 });
 
 const fetchArticles = () => {
@@ -46,6 +38,7 @@ const openArticleInArticleViewer = link => {
   const params = new URLSearchParams({
     show_plain_layout: 'true',
     theme: prefersDarkMode.value ? 'dark' : 'light',
+    ...(locale.value && { locale: locale.value }),
   });
 
   // Combine link with query parameters
@@ -64,7 +57,8 @@ const hasArticles = computed(
   () =>
     !articleUiFlags.value.isFetching &&
     !articleUiFlags.value.isError &&
-    !!popularArticles.value.length
+    !!popularArticles.value.length &&
+    !!locale.value
 );
 onMounted(() => fetchArticles());
 </script>
diff --git a/app/javascript/widget/components/template/Article.vue b/app/javascript/widget/components/template/Article.vue
index a380f6564..218bab6f8 100644
--- a/app/javascript/widget/components/template/Article.vue
+++ b/app/javascript/widget/components/template/Article.vue
@@ -36,7 +36,7 @@ export default {
         rel="noopener noreferrer nofollow"
         class="text-n-slate-12 no-underline"
       >
-        <span class="flex items-center text-black-900 font-medium">
+        <span class="flex items-center text-n-slate-12 font-medium">
           <FluentIcon icon="link" class="ltr:mr-1 rtl:ml-1 text-n-slate-12" />
           <span class="text-n-slate-12">
             {{ item.title }}
diff --git a/app/javascript/widget/store/modules/appConfig.js b/app/javascript/widget/store/modules/appConfig.js
index 44a13c4c4..3ad5078b8 100644
--- a/app/javascript/widget/store/modules/appConfig.js
+++ b/app/javascript/widget/store/modules/appConfig.js
@@ -21,6 +21,13 @@ const state = {
   widgetStyle: 'standard',
   darkMode: 'light',
   isUpdatingRoute: false,
+  welcomeTitle: '',
+  welcomeDescription: '',
+  availableMessage: '',
+  unavailableMessage: '',
+  enableFileUpload: true,
+  enableEmojiPicker: true,
+  enableEndConversation: true,
 };
 
 export const getters = {
@@ -34,6 +41,13 @@ export const getters = {
   darkMode: $state => $state.darkMode,
   getShowUnreadMessagesDialog: $state => $state.showUnreadMessagesDialog,
   getIsUpdatingRoute: _state => _state.isUpdatingRoute,
+  getWelcomeHeading: $state => $state.welcomeTitle,
+  getWelcomeTagline: $state => $state.welcomeDescription,
+  getAvailableMessage: $state => $state.availableMessage,
+  getUnavailableMessage: $state => $state.unavailableMessage,
+  getShouldShowFilePicker: $state => $state.enableFileUpload,
+  getShouldShowEmojiPicker: $state => $state.enableEmojiPicker,
+  getCanUserEndConversation: $state => $state.enableEndConversation,
 };
 
 export const actions = {
@@ -46,6 +60,13 @@ export const actions = {
       showUnreadMessagesDialog,
       widgetStyle = 'rounded',
       darkMode = 'light',
+      welcomeTitle = '',
+      welcomeDescription = '',
+      availableMessage = '',
+      unavailableMessage = '',
+      enableFileUpload = true,
+      enableEmojiPicker = true,
+      enableEndConversation = true,
     }
   ) {
     commit(SET_WIDGET_APP_CONFIG, {
@@ -55,6 +76,13 @@ export const actions = {
       showUnreadMessagesDialog: !!showUnreadMessagesDialog,
       widgetStyle,
       darkMode,
+      welcomeTitle,
+      welcomeDescription,
+      availableMessage,
+      unavailableMessage,
+      enableFileUpload,
+      enableEmojiPicker,
+      enableEndConversation,
     });
   },
   toggleWidgetOpen({ commit }, isWidgetOpen) {
@@ -90,6 +118,13 @@ export const mutations = {
     $state.darkMode = data.darkMode;
     $state.locale = data.locale || $state.locale;
     $state.showUnreadMessagesDialog = data.showUnreadMessagesDialog;
+    $state.welcomeTitle = data.welcomeTitle;
+    $state.welcomeDescription = data.welcomeDescription;
+    $state.availableMessage = data.availableMessage;
+    $state.unavailableMessage = data.unavailableMessage;
+    $state.enableFileUpload = data.enableFileUpload;
+    $state.enableEmojiPicker = data.enableEmojiPicker;
+    $state.enableEndConversation = data.enableEndConversation;
   },
   [TOGGLE_WIDGET_OPEN]($state, isWidgetOpen) {
     $state.isWidgetOpen = isWidgetOpen;
diff --git a/app/javascript/widget/store/modules/articles.js b/app/javascript/widget/store/modules/articles.js
index 27faa297b..2ad6ae1dd 100644
--- a/app/javascript/widget/store/modules/articles.js
+++ b/app/javascript/widget/store/modules/articles.js
@@ -23,6 +23,7 @@ export const actions = {
     commit('setError', false);
 
     try {
+      if (!locale) return;
       const cachedData = getFromCache(`${CACHE_KEY_PREFIX}${slug}_${locale}`);
       if (cachedData) {
         commit('setArticles', cachedData);
diff --git a/app/javascript/widget/store/modules/specs/appConfig/getters.spec.js b/app/javascript/widget/store/modules/specs/appConfig/getters.spec.js
index 5d3db77bc..a6020cb84 100644
--- a/app/javascript/widget/store/modules/specs/appConfig/getters.spec.js
+++ b/app/javascript/widget/store/modules/specs/appConfig/getters.spec.js
@@ -19,6 +19,48 @@ describe('#getters', () => {
       expect(getters.getShowUnreadMessagesDialog(state)).toEqual(true);
     });
   });
+  describe('#getAvailableMessage', () => {
+    it('returns correct value', () => {
+      const state = { availableMessage: 'We reply quickly' };
+      expect(getters.getAvailableMessage(state)).toEqual('We reply quickly');
+    });
+  });
+  describe('#getWelcomeHeading', () => {
+    it('returns correct value', () => {
+      const state = { welcomeTitle: 'Hello!' };
+      expect(getters.getWelcomeHeading(state)).toEqual('Hello!');
+    });
+  });
+  describe('#getWelcomeTagline', () => {
+    it('returns correct value', () => {
+      const state = { welcomeDescription: 'Welcome to our site' };
+      expect(getters.getWelcomeTagline(state)).toEqual('Welcome to our site');
+    });
+  });
+  describe('#getShouldShowFilePicker', () => {
+    it('returns correct value', () => {
+      const state = { enableFileUpload: true };
+      expect(getters.getShouldShowFilePicker(state)).toEqual(true);
+    });
+  });
+  describe('#getShouldShowEmojiPicker', () => {
+    it('returns correct value', () => {
+      const state = { enableEmojiPicker: true };
+      expect(getters.getShouldShowEmojiPicker(state)).toEqual(true);
+    });
+  });
+  describe('#getCanUserEndConversation', () => {
+    it('returns correct value', () => {
+      const state = { enableEndConversation: true };
+      expect(getters.getCanUserEndConversation(state)).toEqual(true);
+    });
+  });
+  describe('#getUnavailableMessage', () => {
+    it('returns correct value', () => {
+      const state = { unavailableMessage: 'We are offline' };
+      expect(getters.getUnavailableMessage(state)).toEqual('We are offline');
+    });
+  });
   describe('#getIsUpdatingRoute', () => {
     it('returns correct value', () => {
       const state = { isUpdatingRoute: true };
diff --git a/app/javascript/widget/views/ArticleViewer.vue b/app/javascript/widget/views/ArticleViewer.vue
index d3e1f9437..9289d0546 100644
--- a/app/javascript/widget/views/ArticleViewer.vue
+++ b/app/javascript/widget/views/ArticleViewer.vue
@@ -1,24 +1,16 @@
 <script>
 import IframeLoader from 'shared/components/IframeLoader.vue';
-import { getLanguageDirection } from 'dashboard/components/widgets/conversation/advancedFilterItems/languages';
 
 export default {
   name: 'ArticleViewer',
   components: {
     IframeLoader,
   },
-  computed: {
-    isRTL() {
-      return this.$root.$i18n.locale
-        ? getLanguageDirection(this.$root.$i18n.locale)
-        : false;
-    },
-  },
 };
 </script>
 
 <template>
   <div class="bg-white h-full">
-    <IframeLoader :url="$route.query.link" :is-rtl="isRTL" />
+    <IframeLoader :url="$route.query.link" />
   </div>
 </template>
diff --git a/app/jobs/webhooks/telegram_events_job.rb b/app/jobs/webhooks/telegram_events_job.rb
index 4f16c401d..ae5488203 100644
--- a/app/jobs/webhooks/telegram_events_job.rb
+++ b/app/jobs/webhooks/telegram_events_job.rb
@@ -35,7 +35,7 @@ class Webhooks::TelegramEventsJob < ApplicationJob
   def process_event_params(channel, params)
     return unless params[:telegram]
 
-    if params.dig(:telegram, :edited_message).present?
+    if params.dig(:telegram, :edited_message).present? || params.dig(:telegram, :edited_business_message).present?
       Telegram::UpdateMessageService.new(inbox: channel.inbox, params: params['telegram'].with_indifferent_access).perform
     else
       Telegram::IncomingMessageService.new(inbox: channel.inbox, params: params['telegram'].with_indifferent_access).perform
diff --git a/app/jobs/webhooks/twilio_events_job.rb b/app/jobs/webhooks/twilio_events_job.rb
index 5f44d981b..87fdfadfb 100644
--- a/app/jobs/webhooks/twilio_events_job.rb
+++ b/app/jobs/webhooks/twilio_events_job.rb
@@ -2,10 +2,16 @@ class Webhooks::TwilioEventsJob < ApplicationJob
   queue_as :low
 
   def perform(params = {})
-    # Skip processing if Body parameter or MediaUrl0 is not present
+    # Skip processing if Body parameter, MediaUrl0, or location data is not present
     # This is to skip processing delivery events being delivered to this endpoint
-    return if params[:Body].blank? && params[:MediaUrl0].blank?
+    return if params[:Body].blank? && params[:MediaUrl0].blank? && !valid_location_message?(params)
 
     ::Twilio::IncomingMessageService.new(params: params).perform
   end
+
+  private
+
+  def valid_location_message?(params)
+    params[:MessageType] == 'location' && params[:Latitude].present? && params[:Longitude].present?
+  end
 end
diff --git a/app/listeners/csat_survey_listener.rb b/app/listeners/csat_survey_listener.rb
index abc366400..82cf09497 100644
--- a/app/listeners/csat_survey_listener.rb
+++ b/app/listeners/csat_survey_listener.rb
@@ -1,4 +1,12 @@
 class CsatSurveyListener < BaseListener
+  def conversation_status_changed(event)
+    conversation = extract_conversation_and_account(event)[0]
+
+    return unless conversation.resolved?
+
+    CsatSurveyService.new(conversation: conversation).perform
+  end
+
   def message_updated(event)
     message = extract_message_and_account(event)[0]
     return unless message.input_csat?
diff --git a/app/listeners/reporting_event_listener.rb b/app/listeners/reporting_event_listener.rb
index b31d899bb..9f22fe8de 100644
--- a/app/listeners/reporting_event_listener.rb
+++ b/app/listeners/reporting_event_listener.rb
@@ -47,6 +47,10 @@ class ReportingEventListener < BaseListener
     message = extract_message_and_account(event)[0]
     conversation = message.conversation
     waiting_since = event.data[:waiting_since]
+
+    return if waiting_since.blank?
+
+    # When waiting_since is nil, set reply_time to 0
     reply_time = message.created_at.to_i - waiting_since.to_i
 
     reporting_event = ReportingEvent.new(
diff --git a/app/models/automation_rule.rb b/app/models/automation_rule.rb
index 258c5c0a3..c8f5a180d 100644
--- a/app/models/automation_rule.rb
+++ b/app/models/automation_rule.rb
@@ -41,7 +41,7 @@ class AutomationRule < ApplicationRecord
 
   def actions_attributes
     %w[send_message add_label remove_label send_email_to_team assign_team assign_agent send_webhook_event mute_conversation
-       send_attachment change_status resolve_conversation snooze_conversation change_priority send_email_transcript].freeze
+       send_attachment change_status resolve_conversation open_conversation snooze_conversation change_priority send_email_transcript].freeze
   end
 
   def file_base_data
diff --git a/app/models/channel/sms.rb b/app/models/channel/sms.rb
index ab04f55f0..db4da3237 100644
--- a/app/models/channel/sms.rb
+++ b/app/models/channel/sms.rb
@@ -34,7 +34,7 @@ class Channel::Sms < ApplicationRecord
   end
 
   def send_message(contact_number, message)
-    body = message_body(contact_number, message.content)
+    body = message_body(contact_number, message.outgoing_content)
     body['media'] = message.attachments.map(&:download_url) if message.attachments.present?
 
     send_to_bandwidth(body, message)
diff --git a/app/models/channel/telegram.rb b/app/models/channel/telegram.rb
index 7c09fe284..b00897614 100644
--- a/app/models/channel/telegram.rb
+++ b/app/models/channel/telegram.rb
@@ -33,7 +33,7 @@ class Channel::Telegram < ApplicationRecord
   end
 
   def send_message_on_telegram(message)
-    message_id = send_message(message) if message.content.present?
+    message_id = send_message(message) if message.outgoing_content.present?
     message_id = Telegram::SendAttachmentsService.new(message: message).perform if message.attachments.present?
     message_id
   end
@@ -69,6 +69,10 @@ class Channel::Telegram < ApplicationRecord
     message.conversation[:additional_attributes]['chat_id']
   end
 
+  def business_connection_id(message)
+    message.conversation[:additional_attributes]['business_connection_id']
+  end
+
   def reply_to_message_id(message)
     message.content_attributes['in_reply_to_external_id']
   end
@@ -95,7 +99,13 @@ class Channel::Telegram < ApplicationRecord
   end
 
   def send_message(message)
-    response = message_request(chat_id(message), message.content, reply_markup(message), reply_to_message_id(message))
+    response = message_request(
+      chat_id(message),
+      message.outgoing_content,
+      reply_markup(message),
+      reply_to_message_id(message),
+      business_connection_id: business_connection_id(message)
+    )
     process_error(message, response)
     response.parsed_response['result']['message_id'] if response.success?
   end
@@ -131,9 +141,12 @@ class Channel::Telegram < ApplicationRecord
     stripped_html.gsub('&lt;br&gt;', "\n")
   end
 
-  def message_request(chat_id, text, reply_markup = nil, reply_to_message_id = nil)
+  def message_request(chat_id, text, reply_markup = nil, reply_to_message_id = nil, business_connection_id: nil)
     text_payload = convert_markdown_to_telegram_html(text)
 
+    business_body = {}
+    business_body[:business_connection_id] = business_connection_id if business_connection_id
+
     HTTParty.post("#{telegram_api_url}/sendMessage",
                   body: {
                     chat_id: chat_id,
@@ -141,6 +154,6 @@ class Channel::Telegram < ApplicationRecord
                     reply_markup: reply_markup,
                     parse_mode: 'HTML',
                     reply_to_message_id: reply_to_message_id
-                  })
+                  }.merge(business_body))
   end
 end
diff --git a/app/models/channel/web_widget.rb b/app/models/channel/web_widget.rb
index faa1126f3..9e3016eac 100644
--- a/app/models/channel/web_widget.rb
+++ b/app/models/channel/web_widget.rb
@@ -66,7 +66,6 @@ class Channel::WebWidget < ApplicationRecord
         var BASE_URL=\"#{ENV.fetch('FRONTEND_URL', '')}\";
         var g=d.createElement(t),s=d.getElementsByTagName(t)[0];
         g.src=BASE_URL+\"/packs/js/sdk.js\";
-        g.defer = true;
         g.async = true;
         s.parentNode.insertBefore(g,s);
         g.onload=function(){
diff --git a/app/models/conversation.rb b/app/models/conversation.rb
index 922118b09..d6c5d0e4a 100644
--- a/app/models/conversation.rb
+++ b/app/models/conversation.rb
@@ -198,11 +198,21 @@ class Conversation < ApplicationRecord
   private
 
   def execute_after_update_commit_callbacks
+    handle_resolved_status_change
     notify_status_change
     create_activity
     notify_conversation_updation
   end
 
+  def handle_resolved_status_change
+    # When conversation is resolved, clear waiting_since using update_column to avoid callbacks
+    return unless saved_change_to_status? && status == 'resolved'
+
+    # rubocop:disable Rails/SkipsModelValidations
+    update_column(:waiting_since, nil)
+    # rubocop:enable Rails/SkipsModelValidations
+  end
+
   def ensure_snooze_until_reset
     self.snoozed_until = nil unless snoozed?
   end
diff --git a/app/models/inbox.rb b/app/models/inbox.rb
index 69996707b..1c898ba7f 100644
--- a/app/models/inbox.rb
+++ b/app/models/inbox.rb
@@ -191,7 +191,7 @@ class Inbox < ApplicationRecord
   end
 
   def apply_sanitization_rules(name)
-    name.gsub(/[\\<>@"!#$%&*+=?^`{|}~]/, '')            # Remove forbidden chars
+    name.gsub(/[\\<>@"!#$%&*+=?^`{|}~:;]/, '')         # Remove forbidden chars
         .gsub(/[\x00-\x1F\x7F]/, ' ')                   # Replace control chars with spaces
         .gsub(/\A[[:punct:]]+|[[:punct:]]+\z/, '')      # Remove leading/trailing punctuation
         .gsub(/\s+/, ' ')                               # Normalize spaces
diff --git a/app/models/integrations/app.rb b/app/models/integrations/app.rb
index dfe889bfa..6a1378f1e 100644
--- a/app/models/integrations/app.rb
+++ b/app/models/integrations/app.rb
@@ -55,9 +55,11 @@ class Integrations::App
     when 'linear'
       GlobalConfigService.load('LINEAR_CLIENT_ID', nil).present?
     when 'shopify'
-      account.feature_enabled?('shopify_integration') && GlobalConfigService.load('SHOPIFY_CLIENT_ID', nil).present?
+      shopify_enabled?(account)
     when 'leadsquared'
       account.feature_enabled?('crm_integration')
+    when 'notion'
+      notion_enabled?(account)
     else
       true
     end
@@ -71,7 +73,8 @@ class Integrations::App
       "redirect_uri=#{self.class.linear_integration_url}",
       "state=#{encode_state}",
       'scope=read,write',
-      'prompt=consent'
+      'prompt=consent',
+      'actor=app'
     ].join('&')
   end
 
@@ -113,4 +116,14 @@ class Integrations::App
       all.detect { |app| app.id == params[:id] }
     end
   end
+
+  private
+
+  def shopify_enabled?(account)
+    account.feature_enabled?('shopify_integration') && GlobalConfigService.load('SHOPIFY_CLIENT_ID', nil).present?
+  end
+
+  def notion_enabled?(account)
+    account.feature_enabled?('notion_integration') && GlobalConfigService.load('NOTION_CLIENT_ID', nil).present?
+  end
 end
diff --git a/app/models/integrations/hook.rb b/app/models/integrations/hook.rb
index e7300b525..ca77fa13d 100644
--- a/app/models/integrations/hook.rb
+++ b/app/models/integrations/hook.rb
@@ -53,6 +53,10 @@ class Integrations::Hook < ApplicationRecord
     app_id == 'dialogflow'
   end
 
+  def notion?
+    app_id == 'notion'
+  end
+
   def disable
     update(status: 'disabled')
   end
diff --git a/app/models/message.rb b/app/models/message.rb
index 9381c33f6..cc04a088e 100644
--- a/app/models/message.rb
+++ b/app/models/message.rb
@@ -24,6 +24,7 @@
 #
 # Indexes
 #
+#  idx_messages_account_content_created                 (account_id,content_type,created_at)
 #  index_messages_on_account_created_type               (account_id,created_at,message_type)
 #  index_messages_on_account_id                         (account_id)
 #  index_messages_on_account_id_and_inbox_id            (account_id,inbox_id)
@@ -167,7 +168,7 @@ class Message < ApplicationRecord
       additional_attributes: additional_attributes,
       content_attributes: content_attributes,
       content_type: content_type,
-      content: content,
+      content: outgoing_content,
       conversation: conversation.webhook_data,
       created_at: created_at,
       id: id,
@@ -181,17 +182,9 @@ class Message < ApplicationRecord
     data
   end
 
-  def content
-    # move this to a presenter
-    return self[:content] if !input_csat? || inbox.web_widget?
-
-    survey_link = "#{ENV.fetch('FRONTEND_URL', nil)}/survey/responses/#{conversation.uuid}"
-
-    if inbox.csat_config&.dig('message').present?
-      "#{inbox.csat_config['message']} #{survey_link}"
-    else
-      I18n.t('conversations.survey.response', link: survey_link)
-    end
+  # Method to get content with survey URL for outgoing channel delivery
+  def outgoing_content
+    MessageContentPresenter.new(self).outgoing_content
   end
 
   def email_notifiable_message?
diff --git a/app/presenters/message_content_presenter.rb b/app/presenters/message_content_presenter.rb
new file mode 100644
index 000000000..461dc8b88
--- /dev/null
+++ b/app/presenters/message_content_presenter.rb
@@ -0,0 +1,20 @@
+class MessageContentPresenter < SimpleDelegator
+  def outgoing_content
+    return content unless should_append_survey_link?
+
+    survey_link = survey_url(conversation.uuid)
+    custom_message = inbox.csat_config&.dig('message')
+
+    custom_message.present? ? "#{custom_message} #{survey_link}" : I18n.t('conversations.survey.response', link: survey_link)
+  end
+
+  private
+
+  def should_append_survey_link?
+    input_csat? && !inbox.web_widget?
+  end
+
+  def survey_url(conversation_uuid)
+    "#{ENV.fetch('FRONTEND_URL', nil)}/survey/responses/#{conversation_uuid}"
+  end
+end
\ No newline at end of file
diff --git a/app/services/action_service.rb b/app/services/action_service.rb
index 4f33a302b..a50b11193 100644
--- a/app/services/action_service.rb
+++ b/app/services/action_service.rb
@@ -18,6 +18,10 @@ class ActionService
     @conversation.resolved!
   end
 
+  def open_conversation(_params)
+    @conversation.open!
+  end
+
   def change_status(status)
     @conversation.update!(status: status[0])
   end
diff --git a/app/services/csat_survey_service.rb b/app/services/csat_survey_service.rb
new file mode 100644
index 000000000..15d63722c
--- /dev/null
+++ b/app/services/csat_survey_service.rb
@@ -0,0 +1,48 @@
+class CsatSurveyService
+  pattr_initialize [:conversation!]
+
+  def perform
+    return unless should_send_csat_survey?
+
+    if within_messaging_window?
+      ::MessageTemplates::Template::CsatSurvey.new(conversation: conversation).perform
+    else
+      create_csat_not_sent_activity_message
+    end
+  end
+
+  private
+
+  delegate :inbox, :contact, to: :conversation
+
+  def should_send_csat_survey?
+    conversation_allows_csat? && csat_enabled? && !csat_already_sent?
+  end
+
+  def conversation_allows_csat?
+    conversation.resolved? && !conversation.tweet?
+  end
+
+  def csat_enabled?
+    inbox.csat_survey_enabled?
+  end
+
+  def csat_already_sent?
+    conversation.messages.where(content_type: :input_csat).present?
+  end
+
+  def within_messaging_window?
+    conversation.can_reply?
+  end
+
+  def create_csat_not_sent_activity_message
+    content = I18n.t('conversations.activity.csat.not_sent_due_to_messaging_window')
+    activity_message_params = {
+      account_id: conversation.account_id,
+      inbox_id: conversation.inbox_id,
+      message_type: :activity,
+      content: content
+    }
+    ::Conversations::ActivityMessageJob.perform_later(conversation, activity_message_params) if content
+  end
+end
diff --git a/app/services/facebook/send_on_facebook_service.rb b/app/services/facebook/send_on_facebook_service.rb
index 5e9212edd..ed3b7e4ab 100644
--- a/app/services/facebook/send_on_facebook_service.rb
+++ b/app/services/facebook/send_on_facebook_service.rb
@@ -47,12 +47,29 @@ class Facebook::SendOnFacebookService < Base::SendOnChannelService
   def fb_text_message_params
     {
       recipient: { id: contact.get_source_id(inbox.id) },
-      message: { text: message.content },
+      message: fb_text_message_payload,
       messaging_type: 'MESSAGE_TAG',
       tag: 'ACCOUNT_UPDATE'
     }
   end
 
+  def fb_text_message_payload
+    if message.content_type == 'input_select' && message.content_attributes['items'].any?
+      {
+        text: message.content,
+        quick_replies: message.content_attributes['items'].map do |item|
+          {
+            content_type: 'text',
+            payload: item['title'],
+            title: item['title']
+          }
+        end
+      }
+    else
+      { text: message.outgoing_content }
+    end
+  end
+
   def external_error(response)
     # https://developers.facebook.com/docs/graph-api/guides/error-handling/
     error_message = response['error']['message']
diff --git a/app/services/instagram/base_send_service.rb b/app/services/instagram/base_send_service.rb
index ff5f9216e..9b156932c 100644
--- a/app/services/instagram/base_send_service.rb
+++ b/app/services/instagram/base_send_service.rb
@@ -30,7 +30,7 @@ class Instagram::BaseSendService < Base::SendOnChannelService
     params = {
       recipient: { id: contact.get_source_id(inbox.id) },
       message: {
-        text: message.content
+        text: message.outgoing_content
       }
     }
 
diff --git a/app/services/instagram/messenger/message_text.rb b/app/services/instagram/messenger/message_text.rb
index 0028a15d6..ed544263e 100644
--- a/app/services/instagram/messenger/message_text.rb
+++ b/app/services/instagram/messenger/message_text.rb
@@ -24,6 +24,15 @@ class Instagram::Messenger::MessageText < Instagram::BaseMessageText
   end
 
   def handle_client_error(error)
+    # Handle error code 230: User consent is required to access user profile
+    # This typically occurs when the connected Instagram account attempts to send a message to a user
+    # who has never messaged this Instagram account before.
+    # We can safely ignore this error as per Facebook documentation.
+    if error.message.include?('230')
+      Rails.logger.warn error
+      return
+    end
+
     Rails.logger.warn("[FacebookUserFetchClientError]: account_id #{@inbox.account_id} inbox_id #{@inbox.id}")
     Rails.logger.warn("[FacebookUserFetchClientError]: #{error.message}")
     ChatwootExceptionTracker.new(error, account: @inbox.account).capture_exception
diff --git a/app/services/line/send_on_line_service.rb b/app/services/line/send_on_line_service.rb
index 03ebe0ab7..b0b6d828d 100644
--- a/app/services/line/send_on_line_service.rb
+++ b/app/services/line/send_on_line_service.rb
@@ -22,6 +22,14 @@ class Line::SendOnLineService < Base::SendOnChannelService
   end
 
   def build_payload
+    if message.content_type == 'input_select' && message.content_attributes['items'].any?
+      build_input_select_payload
+    else
+      build_text_payload
+    end
+  end
+
+  def build_text_payload
     if message.content && message.attachments.any?
       [text_message, *attachments]
     elsif message.content.nil? && message.attachments.any?
@@ -48,10 +56,48 @@ class Line::SendOnLineService < Base::SendOnChannelService
   def text_message
     {
       type: 'text',
-      text: message.content
+      text: message.outgoing_content
     }
   end
 
+  # https://developers.line.biz/en/reference/messaging-api/#flex-message
+  def build_input_select_payload
+    {
+      type: 'flex',
+      altText: message.content,
+      contents: {
+        type: 'bubble',
+        body: {
+          type: 'box',
+          layout: 'vertical',
+          contents: [
+            {
+              type: 'text',
+              text: message.content,
+              wrap: true
+            },
+            *input_select_to_button
+          ]
+        }
+      }
+    }
+  end
+
+  def input_select_to_button
+    message.content_attributes['items'].map do |item|
+      {
+        type: 'button',
+        style: 'link',
+        height: 'sm',
+        action: {
+          type: 'message',
+          label: item['title'],
+          text: item['value']
+        }
+      }
+    end
+  end
+
   # https://developers.line.biz/en/reference/messaging-api/#error-responses
   def external_error(error)
     # Message containing information about the error. See https://developers.line.biz/en/reference/messaging-api/#error-messages
diff --git a/app/services/linear/activity_message_service.rb b/app/services/linear/activity_message_service.rb
new file mode 100644
index 000000000..671031f37
--- /dev/null
+++ b/app/services/linear/activity_message_service.rb
@@ -0,0 +1,41 @@
+class Linear::ActivityMessageService
+  attr_reader :conversation, :action_type, :issue_data, :user
+
+  def initialize(conversation:, action_type:, user:, issue_data: {})
+    @conversation = conversation
+    @action_type = action_type
+    @issue_data = issue_data
+    @user = user
+  end
+
+  def perform
+    return unless conversation && issue_data[:id] && user
+
+    content = generate_activity_content
+    return unless content
+
+    ::Conversations::ActivityMessageJob.perform_later(conversation, activity_message_params(content))
+  end
+
+  private
+
+  def generate_activity_content
+    case action_type.to_sym
+    when :issue_created
+      I18n.t('conversations.activity.linear.issue_created', user_name: user.name, issue_id: issue_data[:id])
+    when :issue_linked
+      I18n.t('conversations.activity.linear.issue_linked', user_name: user.name, issue_id: issue_data[:id])
+    when :issue_unlinked
+      I18n.t('conversations.activity.linear.issue_unlinked', user_name: user.name, issue_id: issue_data[:id])
+    end
+  end
+
+  def activity_message_params(content)
+    {
+      account_id: conversation.account_id,
+      inbox_id: conversation.inbox_id,
+      message_type: :activity,
+      content: content
+    }
+  end
+end
diff --git a/app/services/liquid/campaign_template_service.rb b/app/services/liquid/campaign_template_service.rb
new file mode 100644
index 000000000..db273087d
--- /dev/null
+++ b/app/services/liquid/campaign_template_service.rb
@@ -0,0 +1,26 @@
+class Liquid::CampaignTemplateService
+  pattr_initialize [:campaign!, :contact!]
+
+  def call(message)
+    process_liquid_in_content(message_drops, message)
+  end
+
+  private
+
+  def message_drops
+    {
+      'contact' => ContactDrop.new(contact),
+      'agent' => UserDrop.new(campaign.sender),
+      'inbox' => InboxDrop.new(campaign.inbox),
+      'account' => AccountDrop.new(campaign.account)
+    }
+  end
+
+  def process_liquid_in_content(drops, message)
+    message = message.gsub(/`(.*?)`/m, '{% raw %}`\\1`{% endraw %}')
+    template = Liquid::Template.parse(message)
+    template.render(drops)
+  rescue Liquid::Error
+    message
+  end
+end
diff --git a/app/services/llm_formatter/conversation_llm_formatter.rb b/app/services/llm_formatter/conversation_llm_formatter.rb
index 1444d75c1..8654e0adf 100644
--- a/app/services/llm_formatter/conversation_llm_formatter.rb
+++ b/app/services/llm_formatter/conversation_llm_formatter.rb
@@ -5,22 +5,34 @@ class LlmFormatter::ConversationLlmFormatter < LlmFormatter::DefaultLlmFormatter
     sections << "Channel: #{@record.inbox.channel.name}"
     sections << 'Message History:'
     sections << if @record.messages.any?
-                  build_messages
+                  build_messages(config)
                 else
                   'No messages in this conversation'
                 end
 
     sections << "Contact Details: #{@record.contact.to_llm_text}" if config[:include_contact_details]
+
+    attributes = build_attributes
+    if attributes.present?
+      sections << 'Conversation Attributes:'
+      sections << attributes
+    end
+
     sections.join("\n")
   end
 
   private
 
-  def build_messages
+  def build_messages(config = {})
     return "No messages in this conversation\n" if @record.messages.empty?
 
     message_text = ''
-    @record.messages.chat.order(created_at: :asc).each do |message|
+    messages = @record.messages.where.not(message_type: :activity).order(created_at: :asc)
+
+    messages.each do |message|
+      # Skip private messages unless explicitly included in config
+      next if message.private? && !config[:include_private_messages]
+
       message_text << format_message(message)
     end
     message_text
@@ -28,6 +40,14 @@ class LlmFormatter::ConversationLlmFormatter < LlmFormatter::DefaultLlmFormatter
 
   def format_message(message)
     sender = message.message_type == 'incoming' ? 'User' : 'Support agent'
+    sender = "[Private Note] #{sender}" if message.private?
     "#{sender}: #{message.content}\n"
   end
+
+  def build_attributes
+    attributes = @record.account.custom_attribute_definitions.with_attribute_model('conversation_attribute').map do |attribute|
+      "#{attribute.attribute_display_name}: #{@record.custom_attributes[attribute.attribute_key]}"
+    end
+    attributes.join("\n")
+  end
 end
diff --git a/app/services/message_templates/hook_execution_service.rb b/app/services/message_templates/hook_execution_service.rb
index a8a4c4318..7da475af3 100644
--- a/app/services/message_templates/hook_execution_service.rb
+++ b/app/services/message_templates/hook_execution_service.rb
@@ -17,7 +17,6 @@ class MessageTemplates::HookExecutionService
     ::MessageTemplates::Template::OutOfOffice.new(conversation: conversation).perform if should_send_out_of_office_message?
     ::MessageTemplates::Template::Greeting.new(conversation: conversation).perform if should_send_greeting?
     ::MessageTemplates::Template::EmailCollect.new(conversation: conversation).perform if inbox.enable_email_collect && should_send_email_collect?
-    ::MessageTemplates::Template::CsatSurvey.new(conversation: conversation).perform if should_send_csat_survey?
   end
 
   def should_send_out_of_office_message?
@@ -55,23 +54,5 @@ class MessageTemplates::HookExecutionService
   def contact_has_email?
     contact.email
   end
-
-  def csat_enabled_conversation?
-    return false unless conversation.resolved?
-    # should not sent since the link will be public
-    return false if conversation.tweet?
-    return false unless inbox.csat_survey_enabled?
-
-    true
-  end
-
-  def should_send_csat_survey?
-    return unless csat_enabled_conversation?
-
-    # only send CSAT once in a conversation
-    return if conversation.messages.where(content_type: :input_csat).present?
-
-    true
-  end
 end
 MessageTemplates::HookExecutionService.prepend_mod_with('MessageTemplates::HookExecutionService')
diff --git a/app/services/message_templates/template/auto_resolve.rb b/app/services/message_templates/template/auto_resolve.rb
index c70ab9ad2..1b3dfa5c2 100644
--- a/app/services/message_templates/template/auto_resolve.rb
+++ b/app/services/message_templates/template/auto_resolve.rb
@@ -4,8 +4,10 @@ class MessageTemplates::Template::AutoResolve
   def perform
     return if conversation.account.auto_resolve_message.blank?
 
-    ActiveRecord::Base.transaction do
+    if within_messaging_window?
       conversation.messages.create!(auto_resolve_message_params)
+    else
+      create_auto_resolve_not_sent_activity_message
     end
   end
 
@@ -14,6 +16,21 @@ class MessageTemplates::Template::AutoResolve
   delegate :contact, :account, to: :conversation
   delegate :inbox, to: :message
 
+  def within_messaging_window?
+    conversation.can_reply?
+  end
+
+  def create_auto_resolve_not_sent_activity_message
+    content = I18n.t('conversations.activity.auto_resolve.not_sent_due_to_messaging_window')
+    activity_message_params = {
+      account_id: conversation.account_id,
+      inbox_id: conversation.inbox_id,
+      message_type: :activity,
+      content: content
+    }
+    ::Conversations::ActivityMessageJob.perform_later(conversation, activity_message_params) if content
+  end
+
   def auto_resolve_message_params
     {
       account_id: @conversation.account_id,
diff --git a/app/services/messages/mention_service.rb b/app/services/messages/mention_service.rb
index 3f4392ec1..43bc17fb8 100644
--- a/app/services/messages/mention_service.rb
+++ b/app/services/messages/mention_service.rb
@@ -19,14 +19,33 @@ class Messages::MentionService
   end
 
   def mentioned_ids
-    @mentioned_ids ||= message.content.scan(%r{\(mention://(user|team)/(\d+)/(.+?)\)}).map(&:second).uniq
+    user_mentions = message.content.scan(%r{\(mention://user/(\d+)/(.+?)\)}).map(&:first)
+    team_mentions = message.content.scan(%r{\(mention://team/(\d+)/(.+?)\)}).map(&:first)
+
+    expanded_user_ids = expand_team_mentions_to_users(team_mentions)
+
+    (user_mentions + expanded_user_ids).uniq
+  end
+
+  def expand_team_mentions_to_users(team_ids)
+    return [] if team_ids.blank?
+
+    message.inbox.account.teams
+           .joins(:team_members)
+           .where(id: team_ids)
+           .pluck('team_members.user_id')
+           .map(&:to_s)
+  end
+
+  def valid_mentionable_user_ids
+    @valid_mentionable_user_ids ||= begin
+      inbox = message.inbox
+      inbox.account.administrators.pluck(:id) + inbox.members.pluck(:id)
+    end
   end
 
   def filter_mentioned_ids_by_inbox
-    inbox = message.inbox
-    valid_mentionable_ids = inbox.account.administrators.map(&:id) + inbox.members.map(&:id)
-    # Intersection of ids
-    mentioned_ids & valid_mentionable_ids.uniq.map(&:to_s)
+    mentioned_ids & valid_mentionable_user_ids.map(&:to_s)
   end
 
   def generate_notifications_for_mentions(validated_mentioned_ids)
diff --git a/app/services/sms/oneoff_sms_campaign_service.rb b/app/services/sms/oneoff_sms_campaign_service.rb
index 73a101d24..22d38ac20 100644
--- a/app/services/sms/oneoff_sms_campaign_service.rb
+++ b/app/services/sms/oneoff_sms_campaign_service.rb
@@ -22,7 +22,8 @@ class Sms::OneoffSmsCampaignService
     campaign.account.contacts.tagged_with(audience_labels, any: true).each do |contact|
       next if contact.phone_number.blank?
 
-      send_message(to: contact.phone_number, content: campaign.message)
+      content = Liquid::CampaignTemplateService.new(campaign: campaign, contact: contact).call(campaign.message)
+      send_message(to: contact.phone_number, content: content)
     end
   end
 
diff --git a/app/services/telegram/incoming_message_service.rb b/app/services/telegram/incoming_message_service.rb
index e337a03f6..6eeb192f2 100644
--- a/app/services/telegram/incoming_message_service.rb
+++ b/app/services/telegram/incoming_message_service.rb
@@ -8,17 +8,25 @@ class Telegram::IncomingMessageService
 
   def perform
     # chatwoot doesn't support group conversations at the moment
+    transform_business_message!
     return unless private_message?
 
     set_contact
     update_contact_avatar
     set_conversation
+    # TODO: Since the recent Telegram Business update, we need to explicitly mark messages as read using an additional request.
+    # Otherwise, the client will see their messages as unread.
+    # Chatwoot defines a 'read' status in its enum but does not currently update this status for Telegram conversations.
+    # We have two options:
+    # 1. Send the read request to Telegram here, immediately when the message is created.
+    # 2. Properly update the read status in the Chatwoot UI and trigger the Telegram request when the agent actually reads the message.
+    # See: https://core.telegram.org/bots/api#readbusinessmessage
     @message = @conversation.messages.build(
       content: telegram_params_message_content,
       account_id: @inbox.account_id,
       inbox_id: @inbox.id,
-      message_type: :incoming,
-      sender: @contact,
+      message_type: message_type,
+      sender: message_sender,
       content_attributes: telegram_params_content_attributes,
       source_id: telegram_params_message_id.to_s
     )
@@ -36,6 +44,11 @@ class Telegram::IncomingMessageService
       contact_attributes: contact_attributes
     ).perform
 
+    # TODO: Should we update contact_attributes when the user changes their first or last name?
+    # In business chats, when our Telegram bot initiates the conversation,
+    # the message does not include a language code.
+    # This is critical for AI assistants and translation plugins.
+
     @contact_inbox = contact_inbox
     @contact = contact_inbox.contact
   end
@@ -89,18 +102,39 @@ class Telegram::IncomingMessageService
 
   def conversation_additional_attributes
     {
-      chat_id: telegram_params_chat_id
+      chat_id: telegram_params_chat_id,
+      business_connection_id: telegram_params_business_connection_id
     }
   end
 
+  def message_type
+    business_message_outgoing? ? :outgoing : :incoming
+  end
+
+  def message_sender
+    business_message_outgoing? ? nil : @contact
+  end
+
   def file_content_type
-    return :image if params[:message][:photo].present? || params.dig(:message, :sticker, :thumb).present?
-    return :audio if params[:message][:voice].present? || params[:message][:audio].present?
-    return :video if params[:message][:video].present?
+    return :image if image_message?
+    return :audio if audio_message?
+    return :video if video_message?
 
     file_type(params[:message][:document][:mime_type])
   end
 
+  def image_message?
+    params[:message][:photo].present? || params.dig(:message, :sticker, :thumb).present?
+  end
+
+  def audio_message?
+    params[:message][:voice].present? || params[:message][:audio].present?
+  end
+
+  def video_message?
+    params[:message][:video].present? || params[:message][:video_note].present?
+  end
+
   def attach_files
     return unless file
 
@@ -174,6 +208,13 @@ class Telegram::IncomingMessageService
   end
 
   def visual_media_params
-    params[:message][:photo].presence&.last || params.dig(:message, :sticker, :thumb).presence || params[:message][:video].presence
+    params[:message][:photo].presence&.last ||
+      params.dig(:message, :sticker, :thumb).presence ||
+      params[:message][:video].presence ||
+      params[:message][:video_note].presence
+  end
+
+  def transform_business_message!
+    params[:message] = params[:business_message] if params[:business_message] && !params[:message]
   end
 end
diff --git a/app/services/telegram/param_helpers.rb b/app/services/telegram/param_helpers.rb
index 6201fa0f3..7bbec9264 100644
--- a/app/services/telegram/param_helpers.rb
+++ b/app/services/telegram/param_helpers.rb
@@ -13,6 +13,17 @@ module Telegram::ParamHelpers
     {}
   end
 
+  def business_message?
+    telegram_params_business_connection_id.present?
+  end
+
+  # In business bot mode we will receive messages from our telegram.
+  # This is our messages posted via telegram client.
+  # Such messages should be outgoing (from us to client)
+  def business_message_outgoing?
+    business_message? && telegram_params_base_object[:chat][:id] != telegram_params_base_object[:from][:id]
+  end
+
   def message_params?
     params[:message].present?
   end
@@ -29,24 +40,34 @@ module Telegram::ParamHelpers
     end
   end
 
+  def contact_params
+    if business_message_outgoing?
+      telegram_params_base_object[:chat]
+    else
+      telegram_params_base_object[:from]
+    end
+  end
+
   def telegram_params_from_id
+    return telegram_params_base_object[:chat][:id] if business_message?
+
     telegram_params_base_object[:from][:id]
   end
 
   def telegram_params_first_name
-    telegram_params_base_object[:from][:first_name]
+    contact_params[:first_name]
   end
 
   def telegram_params_last_name
-    telegram_params_base_object[:from][:last_name]
+    contact_params[:last_name]
   end
 
   def telegram_params_username
-    telegram_params_base_object[:from][:username]
+    contact_params[:username]
   end
 
   def telegram_params_language_code
-    telegram_params_base_object[:from][:language_code]
+    contact_params[:language_code]
   end
 
   def telegram_params_chat_id
@@ -57,6 +78,14 @@ module Telegram::ParamHelpers
     end
   end
 
+  def telegram_params_business_connection_id
+    if callback_query_params?
+      params[:callback_query][:message][:business_connection_id]
+    else
+      telegram_params_base_object[:business_connection_id]
+    end
+  end
+
   def telegram_params_message_content
     if callback_query_params?
       params[:callback_query][:data]
diff --git a/app/services/telegram/send_attachments_service.rb b/app/services/telegram/send_attachments_service.rb
index 2f69026b2..e214fe78f 100644
--- a/app/services/telegram/send_attachments_service.rb
+++ b/app/services/telegram/send_attachments_service.rb
@@ -71,6 +71,7 @@ class Telegram::SendAttachmentsService
     HTTParty.post("#{channel.telegram_api_url}/sendMediaGroup",
                   body: {
                     chat_id: chat_id,
+                    **business_connection_body,
                     media: attachments.map { |hash| hash.except(:attachment) }.to_json,
                     reply_to_message_id: reply_to_message_id
                   })
@@ -108,6 +109,7 @@ class Telegram::SendAttachmentsService
       HTTParty.post("#{channel.telegram_api_url}/sendDocument",
                     body: {
                       chat_id: chat_id,
+                      **business_connection_body,
                       document: file,
                       reply_to_message_id: reply_to_message_id
                     },
@@ -135,4 +137,14 @@ class Telegram::SendAttachmentsService
   def channel
     @channel ||= message.inbox.channel
   end
+
+  def business_connection_id
+    @business_connection_id ||= channel.business_connection_id(message)
+  end
+
+  def business_connection_body
+    body = {}
+    body[:business_connection_id] = business_connection_id if business_connection_id
+    body
+  end
 end
diff --git a/app/services/telegram/update_message_service.rb b/app/services/telegram/update_message_service.rb
index d76be5a3f..109d73ff8 100644
--- a/app/services/telegram/update_message_service.rb
+++ b/app/services/telegram/update_message_service.rb
@@ -5,6 +5,7 @@ class Telegram::UpdateMessageService
   pattr_initialize [:inbox!, :params!]
 
   def perform
+    transform_business_message!
     find_contact_inbox
     find_conversation
     find_message
@@ -36,4 +37,8 @@ class Telegram::UpdateMessageService
       @message.update!(content: edited_message[:caption])
     end
   end
+
+  def transform_business_message!
+    params[:edited_message] = params[:edited_business_message] if params[:edited_business_message].present?
+  end
 end
diff --git a/app/services/twilio/incoming_message_service.rb b/app/services/twilio/incoming_message_service.rb
index c38577599..a11b99744 100644
--- a/app/services/twilio/incoming_message_service.rb
+++ b/app/services/twilio/incoming_message_service.rb
@@ -17,6 +17,7 @@ class Twilio::IncomingMessageService
       source_id: params[:SmsSid]
     )
     attach_files
+    attach_location if location_message?
     @message.save!
   end
 
@@ -155,4 +156,17 @@ class Twilio::IncomingMessageService
     Rails.logger.info "Error downloading attachment from Twilio: #{e.message}: Skipping"
     nil
   end
+
+  def location_message?
+    params[:MessageType] == 'location' && params[:Latitude].present? && params[:Longitude].present?
+  end
+
+  def attach_location
+    @message.attachments.new(
+      account_id: @message.account_id,
+      file_type: :location,
+      coordinates_lat: params[:Latitude].to_f,
+      coordinates_long: params[:Longitude].to_f
+    )
+  end
 end
diff --git a/app/services/twilio/oneoff_sms_campaign_service.rb b/app/services/twilio/oneoff_sms_campaign_service.rb
index c16ec87b9..e99df36cc 100644
--- a/app/services/twilio/oneoff_sms_campaign_service.rb
+++ b/app/services/twilio/oneoff_sms_campaign_service.rb
@@ -22,7 +22,8 @@ class Twilio::OneoffSmsCampaignService
     campaign.account.contacts.tagged_with(audience_labels, any: true).each do |contact|
       next if contact.phone_number.blank?
 
-      channel.send_message(to: contact.phone_number, body: campaign.message)
+      content = Liquid::CampaignTemplateService.new(campaign: campaign, contact: contact).call(campaign.message)
+      channel.send_message(to: contact.phone_number, body: content)
     end
   end
 end
diff --git a/app/services/twilio/send_on_twilio_service.rb b/app/services/twilio/send_on_twilio_service.rb
index 5bd262759..950880f08 100644
--- a/app/services/twilio/send_on_twilio_service.rb
+++ b/app/services/twilio/send_on_twilio_service.rb
@@ -16,7 +16,7 @@ class Twilio::SendOnTwilioService < Base::SendOnChannelService
 
   def message_params
     {
-      body: message.content,
+      body: message.outgoing_content,
       to: contact_inbox.source_id,
       media_url: attachments
     }
diff --git a/app/services/twitter/send_on_twitter_service.rb b/app/services/twitter/send_on_twitter_service.rb
index 76ee29dbc..83086bd12 100644
--- a/app/services/twitter/send_on_twitter_service.rb
+++ b/app/services/twitter/send_on_twitter_service.rb
@@ -37,7 +37,7 @@ class Twitter::SendOnTwitterService < Base::SendOnChannelService
   def send_direct_message
     twitter_client.send_direct_message(
       recipient_id: contact_inbox.source_id,
-      message: message.content
+      message: message.outgoing_content
     )
   end
 
@@ -52,7 +52,7 @@ class Twitter::SendOnTwitterService < Base::SendOnChannelService
   def send_tweet_reply
     response = twitter_client.send_tweet_reply(
       reply_to_tweet_id: reply_to_message.source_id,
-      tweet: "#{screen_name} #{message.content}"
+      tweet: "#{screen_name} #{message.outgoing_content}"
     )
     if response.status == '200'
       tweet_data = response.body
diff --git a/app/services/whatsapp/providers/base_service.rb b/app/services/whatsapp/providers/base_service.rb
index 55714ba4d..97665f7ef 100644
--- a/app/services/whatsapp/providers/base_service.rb
+++ b/app/services/whatsapp/providers/base_service.rb
@@ -93,14 +93,14 @@ class Whatsapp::Providers::BaseService
   def create_button_payload(message)
     buttons = create_buttons(message.content_attributes['items'])
     json_hash = { 'buttons' => buttons }
-    create_payload('button', message.content, JSON.generate(json_hash))
+    create_payload('button', message.outgoing_content, JSON.generate(json_hash))
   end
 
   def create_list_payload(message)
     rows = create_rows(message.content_attributes['items'])
     section1 = { 'rows' => rows }
     sections = [section1]
-    json_hash = { :button => 'Choose an item', 'sections' => sections }
-    create_payload('list', message.content, JSON.generate(json_hash))
+    json_hash = { :button => I18n.t('conversations.messages.whatsapp.list_button_label'), 'sections' => sections }
+    create_payload('list', message.outgoing_content, JSON.generate(json_hash))
   end
 end
diff --git a/app/services/whatsapp/providers/whatsapp_360_dialog_service.rb b/app/services/whatsapp/providers/whatsapp_360_dialog_service.rb
index 61cdeebf1..6e393f9f5 100644
--- a/app/services/whatsapp/providers/whatsapp_360_dialog_service.rb
+++ b/app/services/whatsapp/providers/whatsapp_360_dialog_service.rb
@@ -63,7 +63,7 @@ class Whatsapp::Providers::Whatsapp360DialogService < Whatsapp::Providers::BaseS
       headers: api_headers,
       body: {
         to: phone_number,
-        text: { body: message.content },
+        text: { body: message.outgoing_content },
         type: 'text'
       }.to_json
     )
@@ -77,7 +77,7 @@ class Whatsapp::Providers::Whatsapp360DialogService < Whatsapp::Providers::BaseS
     type_content = {
       'link': attachment.download_url
     }
-    type_content['caption'] = message.content unless %w[audio sticker].include?(type)
+    type_content['caption'] = message.outgoing_content unless %w[audio sticker].include?(type)
     type_content['filename'] = attachment.file.filename if type == 'document'
 
     response = HTTParty.post(
diff --git a/app/services/whatsapp/providers/whatsapp_cloud_service.rb b/app/services/whatsapp/providers/whatsapp_cloud_service.rb
index ec2275920..1620e4e42 100644
--- a/app/services/whatsapp/providers/whatsapp_cloud_service.rb
+++ b/app/services/whatsapp/providers/whatsapp_cloud_service.rb
@@ -82,7 +82,7 @@ class Whatsapp::Providers::WhatsappCloudService < Whatsapp::Providers::BaseServi
         messaging_product: 'whatsapp',
         context: whatsapp_reply_context(message),
         to: phone_number,
-        text: { body: message.content },
+        text: { body: message.outgoing_content },
         type: 'text'
       }.to_json
     )
@@ -96,7 +96,7 @@ class Whatsapp::Providers::WhatsappCloudService < Whatsapp::Providers::BaseServi
     type_content = {
       'link': attachment.download_url
     }
-    type_content['caption'] = message.content unless %w[audio sticker].include?(type)
+    type_content['caption'] = message.outgoing_content unless %w[audio sticker].include?(type)
     type_content['filename'] = attachment.file.filename if type == 'document'
     response = HTTParty.post(
       "#{phone_id_path}/messages",
diff --git a/app/services/whatsapp/send_on_whatsapp_service.rb b/app/services/whatsapp/send_on_whatsapp_service.rb
index 186c8b2ae..61b78f892 100644
--- a/app/services/whatsapp/send_on_whatsapp_service.rb
+++ b/app/services/whatsapp/send_on_whatsapp_service.rb
@@ -61,7 +61,7 @@ class Whatsapp::SendOnWhatsappService < Base::SendOnChannelService
     return if body_object.blank?
 
     template_match_regex = build_template_match_regex(body_object['text'])
-    message.content.match(template_match_regex)
+    message.outgoing_content.match(template_match_regex)
   end
 
   def build_template_match_regex(template_text)
diff --git a/app/views/api/v2/accounts/reports/labels.csv.erb b/app/views/api/v2/accounts/reports/labels.csv.erb
index fdf578415..a9d420155 100644
--- a/app/views/api/v2/accounts/reports/labels.csv.erb
+++ b/app/views/api/v2/accounts/reports/labels.csv.erb
@@ -4,7 +4,9 @@
     I18n.t('reports.label_csv.label_title'),
     I18n.t('reports.label_csv.conversations_count'),
     I18n.t('reports.label_csv.avg_first_response_time'),
-    I18n.t('reports.label_csv.avg_resolution_time')
+    I18n.t('reports.label_csv.avg_resolution_time'),
+    I18n.t('reports.label_csv.avg_reply_time'),
+    I18n.t('reports.label_csv.resolution_count'),
   ]
 %>
 <%= CSVSafe.generate_line headers -%>
diff --git a/app/views/fields/secret_field/_index.html.erb b/app/views/fields/secret_field/_index.html.erb
index d6518673f..3a0026c7c 100644
--- a/app/views/fields/secret_field/_index.html.erb
+++ b/app/views/fields/secret_field/_index.html.erb
@@ -3,7 +3,7 @@
 %>
 <%= javascript_include_tag "secretField" %>
 <div data-secret-text="<%= field.data %>" class="cell-data__secret-field">
-  <span data-secret-masked="true">••••••••••</span>
+  <span data-secret-masked="true"></span>
   <button onclick="toggleSecretField(event)" data-secret-toggler>
     <svg width="20" height="20">
       <use xlink:href="#eye-show" />
diff --git a/app/views/fields/secret_field/_show.html.erb b/app/views/fields/secret_field/_show.html.erb
index 6b5d6059b..cc0ec2e1d 100644
--- a/app/views/fields/secret_field/_show.html.erb
+++ b/app/views/fields/secret_field/_show.html.erb
@@ -4,7 +4,7 @@
 <%= javascript_include_tag "secretField" %>
 
 <div data-secret-text="<%= field.data %>" class="cell-data__secret-field">
-  <span data-secret-masked="true">••••••••••</span>
+  <span data-secret-masked="true"></span>
   <button onclick="toggleSecretField(event)" data-secret-toggler>
     <svg width="20" height="20">
       <use xlink:href="#eye-show" />
diff --git a/app/views/icons/_close.html.erb b/app/views/icons/_close.html.erb
new file mode 100644
index 000000000..43be0c5aa
--- /dev/null
+++ b/app/views/icons/_close.html.erb
@@ -0,0 +1,3 @@
+<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24">
+    <path fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M18 6L6 18M6 6l12 12"/>
+</svg>
diff --git a/app/views/icons/_hamburger.html.erb b/app/views/icons/_hamburger.html.erb
new file mode 100644
index 000000000..e9dbed962
--- /dev/null
+++ b/app/views/icons/_hamburger.html.erb
@@ -0,0 +1,3 @@
+<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24">
+    <path fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M4 12h16M4 6h16M4 18h16"/>
+</svg>
diff --git a/app/views/layouts/portal.html.erb b/app/views/layouts/portal.html.erb
index 6ed0c8201..72b086d4b 100644
--- a/app/views/layouts/portal.html.erb
+++ b/app/views/layouts/portal.html.erb
@@ -24,12 +24,9 @@ By default, it renders:
     <%= vite_client_tag %>
     <%= vite_javascript_tag 'portal' %>
     <style>
-      #appearance-dropdown[data-current-theme="system"] .check-mark-icon.light-theme,
-      #appearance-dropdown[data-current-theme="system"] .check-mark-icon.dark-theme,
-      #appearance-dropdown[data-current-theme="dark"] .check-mark-icon.light-theme,
-      #appearance-dropdown[data-current-theme="dark"] .check-mark-icon.system-theme,
-      #appearance-dropdown[data-current-theme="light"] .check-mark-icon.dark-theme,
-      #appearance-dropdown[data-current-theme="light"] .check-mark-icon.system-theme {
+      .appearance-menu[data-current-theme="system"] .check-mark-icon:is(.light-theme, .dark-theme),
+      .appearance-menu[data-current-theme="dark"] .check-mark-icon:is(.light-theme, .system-theme),
+      .appearance-menu[data-current-theme="light"] .check-mark-icon:is(.dark-theme, .system-theme) {
         display: none;
       }
     </style>
diff --git a/app/views/mailers/administrator_notifications/account_compliance_mailer/account_deleted.liquid b/app/views/mailers/administrator_notifications/account_compliance_mailer/account_deleted.liquid
index 636a5daa2..2e49a7830 100644
--- a/app/views/mailers/administrator_notifications/account_compliance_mailer/account_deleted.liquid
+++ b/app/views/mailers/administrator_notifications/account_compliance_mailer/account_deleted.liquid
@@ -6,8 +6,8 @@
   <strong>Chatwoot Installation:</strong> {{ meta.instance_url }}<br>
   <strong>Account ID:</strong> {{ meta.account_id }}<br>
   <strong>Account Name:</strong> {{ meta.account_name }}<br>
+  <strong>Deletion due at:</strong> {{ meta.marked_for_deletion_at }}<br>
   <strong>Deleted At:</strong> {{ meta.deleted_at }}<br>
-  <strong>Marked for Deletion at:</strong> {{ meta.marked_for_deletion_at }}<br>
   <strong>Deletion Reason:</strong> {{ meta.deletion_reason }}
 </p>
 
diff --git a/app/views/mailers/conversation_reply_mailer/email_reply.html.erb b/app/views/mailers/conversation_reply_mailer/email_reply.html.erb
index 319ba4b4e..feb5dff96 100644
--- a/app/views/mailers/conversation_reply_mailer/email_reply.html.erb
+++ b/app/views/mailers/conversation_reply_mailer/email_reply.html.erb
@@ -1,5 +1,5 @@
 <% if @message.content %>
-  <%= ChatwootMarkdownRenderer.new(@message.content).render_message %>
+  <%= ChatwootMarkdownRenderer.new(@message.outgoing_content).render_message %>
 <% end %>
 <% if @large_attachments.present? %>
   <p>Attachments:</p>
diff --git a/app/views/public/api/v1/portals/_header.html.erb b/app/views/public/api/v1/portals/_header.html.erb
index 1fe097688..ae1162e05 100644
--- a/app/views/public/api/v1/portals/_header.html.erb
+++ b/app/views/public/api/v1/portals/_header.html.erb
@@ -1,18 +1,18 @@
 <header class="sticky top-0 z-50 w-full bg-white shadow-sm dark:bg-slate-900">
-  <nav class="flex max-w-5xl px-4 mx-auto md:px-8" aria-label="Top">
+  <nav class="hidden sm:flex max-w-5xl px-4 mx-auto md:px-8" aria-label="Top">
     <div class="flex items-center w-full py-5 overflow-hidden">
-      <a href="<%= generate_home_link(@portal.slug, @portal.config['default_locale'] || params[:locale], @theme_from_params, @is_plain_layout_enabled) %>" class="flex items-center h-10 text-lg font-semibold text-slate-900 dark:text-white">
+      <a href="<%= generate_home_link(@portal.slug, @portal.config['default_locale'] || params[:locale], @theme_from_params, @is_plain_layout_enabled) %>" class="flex items-center min-w-0 h-10">
         <% if @portal.logo.present? %>
-          <img src="<%= url_for(@portal.logo) %>" class="w-auto h-10 ltr:mr-2 rtl:ml-2" />
+          <img src="<%= url_for(@portal.logo) %>" class="w-auto h-10 ltr:mr-2 rtl:ml-2" draggable="false" />
         <% end %>
-        <%= @portal.name %>
+        <span class="text-lg font-semibold text-slate-900 truncate dark:text-white <%= @portal.logo.present? ? 'hidden lg:block' : 'hidden sm:block' %>"><%= @portal.name %></span>
       </a>
     </div>
 
     <%# Go to homepage link section %>
     <div class="flex items-center justify-between gap-2 sm:gap-5">
       <% if @portal.homepage_link %>
-        <div class="hidden px-1 py-2 ltr:ml-8 rtl:mr-8 cursor-pointer md:block">
+        <div class="px-1 py-2 ltr:ml-8 rtl:mr-8 cursor-pointer block">
           <div class="flex-grow flex-shrink-0">
             <a id="header-action-button" target="_blank" rel="noopener noreferrer nofollow" href="<%= @portal.homepage_link %>" class="flex flex-row items-center gap-1 text-sm font-medium whitespace-nowrap text-slate-800 dark:text-slate-100 stroke-slate-700 dark:stroke-slate-200">
               <%= render partial: 'icons/redirect' %>
@@ -42,8 +42,12 @@
           </div>
         </button>
         <%# Appearance dropdown section %>
-        <div id="appearance-dropdown" data-current-theme="<%= @theme_from_params %>" class="absolute flex-col w-32 h-auto bg-white border border-solid rounded dark:bg-slate-900 top-9 ltr:right-1 rtl:left-1 border-slate-100 dark:border-slate-800" aria-hidden="true" style="display: none;" data-dropdown="appearance-dropdown">
-          <button id="toggle-theme-button" data-theme="system" class="flex flex-row items-center justify-between gap-1 px-2 py-2 border-b border-solid border-slate-100 dark:border-slate-800 stroke-slate-700 dark:stroke-slate-200 text-slate-800 dark:text-slate-100">
+        <div id="appearance-dropdown" 
+             data-current-theme="<%= @theme_from_params %>" 
+             class="appearance-menu absolute hidden flex-col w-32 h-auto bg-white border border-solid rounded dark:bg-slate-900 top-9 ltr:right-1 rtl:left-1 border-slate-100 dark:border-slate-800 shadow-lg transition-all duration-200 ease-out opacity-0 scale-95 data-[dropdown-open=true]:opacity-100 data-[dropdown-open=true]:scale-100 data-[dropdown-open=true]:flex" 
+             aria-hidden="true" 
+             data-dropdown="appearance-dropdown">
+          <button class="desktop-theme-button flex flex-row items-center justify-between gap-1 px-2 py-2 border-b border-solid border-slate-100 dark:border-slate-800 stroke-slate-700 dark:stroke-slate-200 text-slate-800 dark:text-slate-100 hover:bg-slate-50 dark:hover:bg-slate-800 transition-colors" data-theme="system">
             <div class="flex flex-row items-center gap-1">
               <%= render partial: 'icons/monitor' %>
               <span class="text-xs font-medium"><%= I18n.t('public_portal.header.appearance.system') %></span>
@@ -52,7 +56,7 @@
               <%= render partial: 'icons/check-mark' %>
             </span>
           </button>
-          <button id="toggle-theme-button" data-theme="light" class="flex flex-row items-center justify-between gap-1 px-2 py-2 border-b border-solid border-slate-100 dark:border-slate-800 stroke-slate-700 dark:stroke-slate-200 text-slate-800 dark:text-slate-100">
+          <button class="desktop-theme-button flex flex-row items-center justify-between gap-1 px-2 py-2 border-b border-solid border-slate-100 dark:border-slate-800 stroke-slate-700 dark:stroke-slate-200 text-slate-800 dark:text-slate-100 hover:bg-slate-50 dark:hover:bg-slate-800 transition-colors" data-theme="light">
             <div class="flex flex-row items-center gap-1">
               <%= render partial: 'icons/sun' %>
               <span class="text-xs font-medium"><%= I18n.t('public_portal.header.appearance.light') %></span>
@@ -61,7 +65,7 @@
               <%= render partial: 'icons/check-mark' %>
             </span>
           </button>
-          <button id="toggle-theme-button" data-theme="dark" class="flex flex-row items-center justify-between gap-1 px-2 py-2 stroke-slate-700 dark:stroke-slate-200 text-slate-800 dark:text-slate-100">
+          <button class="desktop-theme-button flex flex-row items-center justify-between gap-1 px-2 py-2 stroke-slate-700 dark:stroke-slate-200 text-slate-800 dark:text-slate-100 hover:bg-slate-50 dark:hover:bg-slate-800 transition-colors rounded-b" data-theme="dark">
             <div class="flex flex-row items-center gap-1">
               <%= render partial: 'icons/moon' %>
               <span class="text-xs font-medium"><%= I18n.t('public_portal.header.appearance.dark') %></span>
@@ -92,4 +96,22 @@
       <% end %>
     </div>
   </nav>
-</header>
\ No newline at end of file
+
+  <nav class="flex sm:hidden max-w-5xl px-4 mx-auto" aria-label="Mobile Top">
+    <div class="flex items-center justify-between w-full py-5">
+      <a href="<%= generate_home_link(@portal.slug, @portal.config['default_locale'] || params[:locale], @theme_from_params, @is_plain_layout_enabled) %>" class="flex items-center min-w-0 h-10 text-lg font-semibold text-slate-900 dark:text-white">
+        <% if @portal.logo.present? %>
+          <img src="<%= url_for(@portal.logo) %>" class="w-auto h-10 ltr:mr-2 rtl:ml-2" draggable="false" />
+        <% end %>
+         <span class="text-lg font-semibold text-slate-900 truncate dark:text-white <%= @portal.logo.present? ? 'hidden' : 'sm:hidden block' %>"><%= @portal.name %></span>
+      </a>
+
+      <!-- Mobile Menu Component -->
+      <%= render partial: 'public/api/v1/portals/mobile_menu', locals: { 
+        portal: @portal, 
+        locale: @locale,
+        theme_from_params: @theme_from_params 
+      } %>
+    </div>
+  </nav>
+</header>
diff --git a/app/views/public/api/v1/portals/_hero.html.erb b/app/views/public/api/v1/portals/_hero.html.erb
index a245b667f..0ce5ddde6 100644
--- a/app/views/public/api/v1/portals/_hero.html.erb
+++ b/app/views/public/api/v1/portals/_hero.html.erb
@@ -1,11 +1,23 @@
 <% if !@is_plain_layout_enabled %>
+<% content_for :head do %>
+  <title><%= @portal.name %></title>
+  <meta name="title" content="<%= @portal.name %>">
+
+  <% if @og_image_url.present? %>
+    <meta name="twitter:card" content="summary_large_image">
+    <meta name="og:image" content="<%= @og_image_url.html_safe %>">
+    <meta property="og:image" content="<%= @og_image_url.html_safe %>">
+    <meta name="twitter:image" content="<%= @og_image_url.html_safe %>">
+  <% end %>
+<% end %>
 <section id="portal-bg" class="w-full bg-white dark:bg-slate-900 shadow-inner">
   <div id="portal-bg-gradient" class="pt-8 pb-8 md:pt-14 md:pb-6 min-h-[240px] md:min-h-[260px]">
-    <div class="mx-auto max-w-5xl px-4 md:px-8 flex flex-col items-center sm:items-start">
+    <div class="mx-auto max-w-5xl px-4 md:px-8 flex flex-col items-start">
+       <span class="text-sm leading-[24px] font-semibold text-slate-600 dark:text-slate-300 mb-1 <%= @portal.logo.present? ? 'block lg:hidden' : 'hidden' %>"><%= @portal.name %></span>
       <h1 class="text-2xl md:text-4xl text-slate-900 dark:text-white font-semibold leading-normal">
         <%= portal.header_text %>
       </h1>
-      <p class="text-slate-600 dark:text-slate-200 text-center text-lg leading-normal pt-4 pb-4"><%= I18n.t('public_portal.hero.sub_title') %></p>
+      <p class="text-slate-600 dark:text-slate-200 text-start text-lg leading-normal pt-2 pb-4"><%= I18n.t('public_portal.hero.sub_title') %></p>
       <div id="search-wrap" class="w-full"></div>
     </div>
   </div>
diff --git a/app/views/public/api/v1/portals/_mobile_menu.html.erb b/app/views/public/api/v1/portals/_mobile_menu.html.erb
new file mode 100644
index 000000000..fa66677bc
--- /dev/null
+++ b/app/views/public/api/v1/portals/_mobile_menu.html.erb
@@ -0,0 +1,86 @@
+<% has_multiple_locales = @portal.config["allowed_locales"].length > 1 %>
+
+<input type="checkbox" id="mobile-menu-toggle" class="peer/menu hidden" />
+
+<label for="mobile-menu-toggle" class="relative p-2 text-slate-700 dark:text-slate-200 cursor-pointer z-[60] hover:bg-slate-100 dark:hover:bg-slate-800 rounded-lg transition-colors" aria-label="Toggle menu">
+  <%= render partial: 'icons/hamburger' %>
+</label>
+
+<div class="fixed inset-0 z-[1000] invisible select-none opacity-0 peer-checked/menu:visible peer-checked/menu:opacity-100 transition-all duration-300 sm:hidden">
+  <div class="w-full h-full bg-white dark:bg-slate-900 shadow-xl transition-transform duration-300 ease-out">
+    <div class="flex flex-col h-full">
+      <div class="flex items-center justify-end py-5 px-4 border-b border-slate-100 dark:border-slate-800">
+        <label for="mobile-menu-toggle" class="p-2 text-slate-700 dark:text-slate-200 cursor-pointer hover:bg-slate-100 dark:hover:bg-slate-800 rounded-lg transition-colors" aria-label="Close menu">
+          <%= render partial: 'icons/close' %>
+        </label>
+      </div>
+
+      <div class="flex-1 overflow-y-auto px-5 pb-5 pt-2 flex flex-col gap-4">
+
+        <!-- Theme Switcher Section -->
+        <div class="flex flex-col gap-2">
+          <h3 class="text-base font-medium text-slate-700 dark:text-slate-300 my-2">
+            <%= I18n.t('public_portal.header.appearance.title', default: 'Appearance') %>
+          </h3>
+          <div id="mobile-appearance-dropdown" data-current-theme="<%= @theme_from_params %>" class="appearance-menu space-y-1">
+            <button class="mobile-theme-button group flex items-center gap-3 justify-start w-full py-2 hover:text-slate-700 dark:hover:text-slate-200 text-slate-800 dark:text-slate-100 transition-colors stroke-slate-800 dark:stroke-slate-100" data-theme="system">
+              <%= render partial: 'icons/monitor' %>
+              <span class="text-lg font-medium"><%= I18n.t('public_portal.header.appearance.system') %></span>
+              <span class="check-mark-icon system-theme">
+                <%= render partial: 'icons/check-mark' %>
+              </span>
+            </button>
+            <button class="mobile-theme-button group flex items-center gap-3 justify-start w-full py-2 hover:text-slate-700 dark:hover:text-slate-200 text-slate-800 dark:text-slate-100 transition-colors stroke-slate-800 dark:stroke-slate-100" data-theme="light">
+              <%= render partial: 'icons/sun' %>
+              <span class="text-lg font-medium"><%= I18n.t('public_portal.header.appearance.light') %></span>
+              <span class="check-mark-icon light-theme">
+                <%= render partial: 'icons/check-mark' %>
+              </span>
+            </button>
+            <button class="mobile-theme-button group flex items-center gap-3 justify-start py-2 hover:text-slate-700 dark:hover:text-slate-200 text-slate-800 dark:text-slate-100 transition-colors stroke-slate-800 dark:stroke-slate-100" data-theme="dark">
+              <%= render partial: 'icons/moon' %>
+              <span class="text-lg font-medium"><%= I18n.t('public_portal.header.appearance.dark') %></span>
+              <span class="check-mark-icon dark-theme">
+                <%= render partial: 'icons/check-mark' %>
+              </span>
+            </button>
+          </div>
+        </div>
+
+        <% if has_multiple_locales %>
+          <span class="h-px bg-slate-100/70 dark:bg-slate-800/70 w-full"></span>
+        <% end %>
+
+        <!-- Locale Switcher -->
+        <% if has_multiple_locales %>
+          <div id="header-action-button" class="flex flex-col gap-2">
+            <h3 class="text-base font-medium text-slate-700 dark:text-slate-300 my-2">
+              <%= I18n.t('public_portal.header.language', default: 'Language') %>
+            </h3>
+            <div class="flex items-center gap-3 py-2 cursor-pointer stroke-slate-800 dark:stroke-slate-100">
+            <%= render partial: 'icons/globe' %>
+              <select
+                data-portal-slug="<%= @portal.slug %>"
+                class="flex-1 bg-transparent text-lg font-medium cursor-pointer focus:outline-none locale-switcher text-slate-800 dark:text-slate-100 hover:text-slate-700 dark:hover:text-slate-200"
+              >
+                <% @portal.config["allowed_locales"].each do |locale| %>
+                  <option <%= locale == @locale ? 'selected': '' %> value="<%= locale %>"><%= "#{language_name(locale)} (#{locale})" %></option>
+                <% end %>
+              </select>
+            </div>
+          </div>
+        <% end %>
+
+        <span class="h-px bg-slate-100/70 dark:bg-slate-800/70 w-full"></span>
+
+        <!-- Homepage Link -->
+        <% if @portal.homepage_link %>
+          <a href="<%= @portal.homepage_link %>" target="_blank" rel="noopener noreferrer nofollow" class="flex items-center gap-3 py-2 cursor-pointer stroke-slate-800 dark:stroke-slate-100 text-slate-800 dark:text-slate-100 hover:text-slate-700 dark:hover:text-slate-200 transition-colors">
+            <%= render partial: 'icons/redirect' %>
+            <span class="text-lg font-medium"><%= I18n.t('public_portal.header.visit_website') %></span>
+          </a>
+        <% end %>
+      </div>
+    </div>
+  </div>
+</div>
diff --git a/app/views/public/api/v1/portals/articles/show.html.erb b/app/views/public/api/v1/portals/articles/show.html.erb
index 080ab4a6a..9568709b9 100644
--- a/app/views/public/api/v1/portals/articles/show.html.erb
+++ b/app/views/public/api/v1/portals/articles/show.html.erb
@@ -2,13 +2,23 @@
   <title><%= @article.title %> | <%= @portal.name %></title>
   <% if @article.meta["title"].present? %>
     <meta name="title" content="<%= @article.meta["title"] %>">
+    <meta property="og:title" content="<%= @article.meta["title"] %>">
+    <meta name="twitter:title" content="<%= @article.meta["title"] %>">
   <% end %>
   <% if @article.meta["description"].present? %>
     <meta name="description" content="<%= @article.meta["description"] %>">
+    <meta property="og:description" content="<%= @article.meta["description"] %>">
+    <meta name="twitter:description" content="<%= @article.meta["description"] %>">
   <% end %>
   <% if @article.meta["tags"].present? %>
     <meta name="tags" content="<%= @article.meta["tags"].join(',') %>">
   <% end %>
+  <% if @og_image_url.present? %>
+    <meta name="twitter:card" content="summary_large_image">
+    <meta name="og:image" content="<%= @og_image_url.html_safe %>">
+    <meta property="og:image" content="<%= @og_image_url.html_safe %>">
+    <meta name="twitter:image" content="<%= @og_image_url.html_safe %>">
+  <% end %>
 <% end %>
 
 <% if !@is_plain_layout_enabled %>
diff --git a/app/views/public/api/v1/portals/categories/show.html.erb b/app/views/public/api/v1/portals/categories/show.html.erb
index 3e36b4753..702483355 100644
--- a/app/views/public/api/v1/portals/categories/show.html.erb
+++ b/app/views/public/api/v1/portals/categories/show.html.erb
@@ -1,7 +1,16 @@
 <% content_for :head do %>
   <title><%= @category.name %> | <%= @portal.name %></title>
+  <meta name="title" content="<%= @category.name %> | <%= @portal.name %>">
   <% if @category.description.present? %>
     <meta name="description" content="<%= @category.description %>">
+    <meta property="og:description" content="<%= @category.description %>">
+    <meta name="twitter:description" content="<%= @category.description %>">
+  <% end %>
+  <% if @og_image_url.present? %>
+    <meta name="twitter:card" content="summary_large_image">
+    <meta name="og:image" content="<%= @og_image_url.html_safe %>">
+    <meta property="og:image" content="<%= @og_image_url.html_safe %>">
+    <meta name="twitter:image" content="<%= @og_image_url.html_safe %>">
   <% end %>
 <% end %>
 
@@ -35,7 +44,7 @@
           <span class="text-sm text-slate-600 dark:text-slate-400 font-medium flex items-center"><%= I18n.t('public_portal.common.last_updated_on', last_updated_on: article.updated_at.strftime("%b %d, %Y")) %></span>
         </div>
       </a>
-    </div>  
+    </div>
     <% end %>
     <% end %>
   </div>
diff --git a/app/views/super_admin/application/_icons.html.erb b/app/views/super_admin/application/_icons.html.erb
index fabff914b..6669fe87d 100644
--- a/app/views/super_admin/application/_icons.html.erb
+++ b/app/views/super_admin/application/_icons.html.erb
@@ -156,9 +156,14 @@
     <path d="M 8 3 C 5.243 3 3 5.243 3 8 L 3 16 C 3 18.757 5.243 21 8 21 L 16 21 C 18.757 21 21 18.757 21 16 L 21 8 C 21 5.243 18.757 3 16 3 L 8 3 z M 8 5 L 16 5 C 17.654 5 19 6.346 19 8 L 19 16 C 19 17.654 17.654 19 16 19 L 8 19 C 6.346 19 5 17.654 5 16 L 5 8 C 5 6.346 6.346 5 8 5 z M 17 6 A 1 1 0 0 0 16 7 A 1 1 0 0 0 17 8 A 1 1 0 0 0 18 7 A 1 1 0 0 0 17 6 z M 12 7 C 9.243 7 7 9.243 7 12 C 7 14.757 9.243 17 12 17 C 14.757 17 17 14.757 17 12 C 17 9.243 14.757 7 12 7 z M 12 9 C 13.654 9 15 10.346 15 12 C 15 13.654 13.654 15 12 15 C 10.346 15 9 13.654 9 12 C 9 10.346 10.346 9 12 9 z"/>
   </symbol>
   
+  <symbol id="icon-notion" viewBox="0 0 24 24">
+    <path fill="currentColor" d="M6.104 5.91c.584.474.802.438 1.898.365l10.332-.62c.22 0 .037-.22-.036-.256l-1.716-1.24c-.329-.255-.767-.548-1.606-.475l-10.005.73c-.364.036-.437.219-.292.365zm.62 2.408v10.87c0 .585.292.803.95.767l11.354-.657c.657-.036.73-.438.73-.913V7.588c0-.474-.182-.73-.584-.693l-11.866.693c-.438.036-.584.255-.584.73m11.21.583c.072.328 0 .657-.33.694l-.547.109v8.025c-.475.256-.913.401-1.278.401c-.584 0-.73-.182-1.168-.729l-3.579-5.618v5.436l1.133.255s0 .656-.914.656l-2.519.146c-.073-.146 0-.51.256-.583l.657-.182v-7.187l-.913-.073c-.073-.329.11-.803.621-.84l2.702-.182l3.724 5.692V9.886l-.95-.109c-.072-.402.22-.693.585-.73zM4.131 3.429l10.406-.766c1.277-.11 1.606-.036 2.41.547l3.321 2.335c.548.401.731.51.731.948v12.805c0 .803-.292 1.277-1.314 1.35l-12.085.73c-.767.036-1.132-.073-1.534-.584L3.62 17.62c-.438-.584-.62-1.021-.62-1.533V4.705c0-.656.292-1.203 1.132-1.276"/>
+  </symbol>
+
   <symbol id="icon-shopify"  viewBox="0 0 32 32">
     <path fill="currentColor" d="m20.448 31.974l9.625-2.083s-3.474-23.484-3.5-23.641s-.156-.255-.281-.255c-.13 0-2.573-.182-2.573-.182s-1.703-1.698-1.922-1.88a.4.4 0 0 0-.161-.099l-1.219 28.141zm-4.833-16.901s-1.083-.563-2.365-.563c-1.932 0-2.005 1.203-2.005 1.521c0 1.641 4.318 2.286 4.318 6.172c0 3.057-1.922 5.01-4.542 5.01c-3.141 0-4.719-1.953-4.719-1.953l.859-2.781s1.661 1.422 3.042 1.422c.901 0 1.302-.724 1.302-1.245c0-2.156-3.542-2.255-3.542-5.807c-.047-2.984 2.094-5.891 6.438-5.891c1.677 0 2.5.479 2.5.479l-1.26 3.625zm-.719-13.969c.177 0 .359.052.536.182c-1.313.62-2.75 2.188-3.344 5.323a76 76 0 0 1-2.516.771c.688-2.38 2.359-6.26 5.323-6.26zm1.646 3.932v.182c-1.005.307-2.115.646-3.193.979c.62-2.37 1.776-3.526 2.781-3.958c.255.667.411 1.568.411 2.797zm.718-2.973c.922.094 1.521 1.151 1.901 2.339c-.464.151-.979.307-1.542.484v-.333c0-1.005-.13-1.828-.359-2.495zm3.99 1.718c-.031 0-.083.026-.104.026c-.026 0-.385.099-.953.281C19.63 2.442 18.625.927 16.849.927h-.156C16.183.281 15.558 0 15.021 0c-4.141 0-6.12 5.172-6.74 7.797c-1.594.484-2.75.844-2.88.896c-.901.286-.927.313-1.031 1.161c-.099.615-2.438 18.75-2.438 18.75L20.01 32z"/>
   </symbol>
+
   <symbol id="icon-slack" viewBox="0 0 24 24">
     <path fill="currentColor" d="M6.527 14.514A1.973 1.973 0 0 1 4.56 16.48a1.973 1.973 0 0 1-1.968-1.967c0-1.083.885-1.968 1.968-1.968h1.967zm.992 0c0-1.083.885-1.968 1.968-1.968s1.967.885 1.967 1.968v4.927a1.973 1.973 0 0 1-1.967 1.968a1.973 1.973 0 0 1-1.968-1.968zm1.968-7.987A1.973 1.973 0 0 1 7.519 4.56c0-1.083.885-1.967 1.968-1.967s1.967.884 1.967 1.967v1.968zm0 .992c1.083 0 1.967.884 1.967 1.967a1.973 1.973 0 0 1-1.967 1.968H4.56a1.973 1.973 0 0 1-1.968-1.968c0-1.083.885-1.967 1.968-1.967zm7.986 1.967c0-1.083.885-1.967 1.968-1.967s1.968.884 1.968 1.967a1.973 1.973 0 0 1-1.968 1.968h-1.968zm-.991 0a1.973 1.973 0 0 1-1.968 1.968a1.973 1.973 0 0 1-1.968-1.968V4.56c0-1.083.885-1.967 1.968-1.967s1.968.884 1.968 1.967zm-1.968 7.987c1.083 0 1.968.885 1.968 1.968a1.973 1.973 0 0 1-1.968 1.968a1.973 1.973 0 0 1-1.968-1.968v-1.968zm0-.992a1.973 1.973 0 0 1-1.968-1.967c0-1.083.885-1.968 1.968-1.968h4.927c1.083 0 1.968.885 1.968 1.968a1.973 1.973 0 0 1-1.968 1.967z"/>
   </symbol>
diff --git a/app/views/super_admin/application/_javascript.html.erb b/app/views/super_admin/application/_javascript.html.erb
index a179991ca..d11bc2c97 100644
--- a/app/views/super_admin/application/_javascript.html.erb
+++ b/app/views/super_admin/application/_javascript.html.erb
@@ -29,7 +29,6 @@ window.chatwootSettings = {
   var BASE_URL = '';
   var g=d.createElement(t),s=d.getElementsByTagName(t)[0];
   g.src= BASE_URL + "/packs/js/sdk.js";
-  g.defer = true;
   g.async = true;
   s.parentNode.insertBefore(g,s);
   g.onload=function(){
diff --git a/app/views/super_admin/settings/show.html.erb b/app/views/super_admin/settings/show.html.erb
index 98b8d04ad..4c15cbdab 100644
--- a/app/views/super_admin/settings/show.html.erb
+++ b/app/views/super_admin/settings/show.html.erb
@@ -22,27 +22,36 @@
   <% end %>
 
   <div class="bg-white py-2 px-4 xl:px-0">
-    <div class="mb-4">
-      <div class="flex items-center gap-2">
-        <h2 class="h-5 leading-5 text-n-slate-12 font-medium">Current plan</h2>
-        <a href="<%= refresh_super_admin_settings_url %>" class="inline-flex gap-1 text-xs font-medium items-center text-woot-500 hover:text-woot-700">
-          <svg width="16" height="16"><use xlink:href="#icon-refresh-line" /></svg>
-          <span>Refresh</span>
-        </a>
-      </div>
-      <p class="text-n-slate-11 mt-1"><%= SuperAdmin::FeaturesHelper.plan_details.html_safe %></p>
-      <div class="flex items-center mt-6">
-        <h4 class="text-sm font-medium leading-5 h-5 text-n-slate-12 mr-4">Installation Identifier</h4>
-        <span class="text-sm leading-5 h-5 text-n-slate-11"><%= ChatwootHub.installation_identifier %></span>
+    <%= javascript_include_tag "secretField" %>
+    <div class="flex items-center mb-6">
+      <h4 class="text-sm font-medium leading-5 h-5 text-n-slate-12 mr-4">Installation Identifier</h4>
+      <div data-secret-text="<%= ChatwootHub.installation_identifier %>" class="cell-data__secret-field text-sm leading-5 h-5 text-n-slate-11">
+        <span data-secret-masked="true" class="select-none"></span>
+        <button type="button" onclick="toggleSecretField(event)" data-secret-toggler class="inline-flex items-center justify-center h-5 w-5 p-0 rounded text-n-slate-11 hover:text-n-slate-12 transition-colors focus:outline-none">
+          <svg width="20" height="20" class="w-5 h-5 fill-current">
+            <use xlink:href="#eye-show" />
+          </svg>
+        </button>
+        <button type="button" onclick="copySecretField(event)" data-secret-copier class="inline-flex items-center justify-center h-5 w-5 p-0 rounded text-n-slate-11 hover:text-n-slate-12 transition-colors focus:outline-none">
+          <svg width="20" height="20" class="w-5 h-5 fill-current">
+            <use xlink:href="#icon-copy" />
+          </svg>
+        </button>
       </div>
     </div>
-    <div class="flex p-4 outline outline-1 outline-n-container rounded-lg mt-8 items-start md:items-center shadow-sm flex-col md:flex-row">
+    <div class="flex p-4 outline outline-1 outline-n-container rounded-lg items-start md:items-center shadow-sm flex-col md:flex-row">
       <div class="flex flex-col flex-grow gap-1">
-        <h2 class="h-5 leading-5 text-n-slate-12 text-sm font-medium">Current plan</h2>
+        <div class="flex items-center gap-2">
+          <h2 class="h-5 leading-5 text-n-slate-12 text-sm font-medium">Current plan</h2>
+          <a href="<%= refresh_super_admin_settings_url %>" class="inline-flex gap-1 text-xs font-medium items-center text-woot-500 hover:text-woot-700">
+            <svg width="16" height="16"><use xlink:href="#icon-refresh-line" /></svg>
+            <span>Refresh</span>
+          </a>
+        </div>
         <p class="text-n-slate-11 m-0 text-sm"><%= SuperAdmin::FeaturesHelper.plan_details.html_safe %></p>
       </div>
       <a href="<%= ChatwootHub.billing_url %>" target="_blank" rel="noopener noreferrer">
-        <button class="mt-4 md:mt-0 flex gap-1 items-center bg-transparent shadow-sm h-9 hover:text-n-slate-12 hover:bg-slate-50 outline outline-1 outline-n-container rounded text-n-slate-11 font-medium p-2">
+        <button class="mt-4 md:mt-0 flex gap-1 items-center bg-transparent shadow-sm h-9 hover:text-n-slate-12 hover:bg-slate-50 outline outline-1 outline-n-container rounded text-n-slate-11 font-medium p-2 focus:outline-none">
           <svg width="16" height="16"><use xlink:href="#icon-settings-2-line" /></svg>
           <span class="px-1">Manage</span>
         </button>
@@ -64,14 +73,14 @@
         <p class="text-n-slate-11 m-0 text-sm">Do you face any issues? We are here to help.</p>
       </div>
       <a href="https://discord.gg/cJXdrwS" target="_blank">
-        <button class="flex mt-4 md:mt-0 gap-1 items-center bg-transparent shadow-sm h-9 bg-violet-500 hover:bg-violet-600 text-white border border-solid border-violet-600 rounded font-medium p-2">
-          <svg class="h-4 w-4" width="24" height="24" fill="none" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M12 2c5.523 0 10 4.477 10 10s-4.477 10-10 10a9.96 9.96 0 0 1-4.587-1.112l-3.826 1.067a1.25 1.25 0 0 1-1.54-1.54l1.068-3.823A9.96 9.96 0 0 1 2 12C2 6.477 6.477 2 12 2Zm0 1.5A8.5 8.5 0 0 0 3.5 12c0 1.47.373 2.883 1.073 4.137l.15.27-1.112 3.984 3.987-1.112.27.15A8.5 8.5 0 1 0 12 3.5ZM8.75 13h4.498a.75.75 0 0 1 .102 1.493l-.102.007H8.75a.75.75 0 0 1-.102-1.493L8.75 13h4.498H8.75Zm0-3.5h6.505a.75.75 0 0 1 .101 1.493l-.101.007H8.75a.75.75 0 0 1-.102-1.493L8.75 9.5h6.505H8.75Z" fill="currentColor"/></svg>
+        <button class="flex mt-4 md:mt-0 gap-1 items-center bg-transparent shadow-sm h-9 bg-violet-500 hover:bg-violet-600 text-white border border-solid border-violet-600 rounded font-medium p-2 focus:outline-none">
+          <svg class="h-4 w-4" width="24" height="24" fill="none" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M13.209 3.103c-.495-1.004-1.926-1.004-2.421 0L8.43 7.88l-5.273.766c-1.107.161-1.55 1.522-.748 2.303l3.815 3.72-.9 5.25c-.19 1.103.968 1.944 1.959 1.424l4.715-2.48 4.716 2.48c.99.52 2.148-.32 1.96-1.424l-.902-5.25 3.816-3.72c.8-.78.359-2.142-.748-2.303l-5.273-.766-2.358-4.777ZM9.74 8.615l2.258-4.576 2.259 4.576a1.35 1.35 0 0 0 1.016.738l5.05.734-3.654 3.562a1.35 1.35 0 0 0-.388 1.195l.862 5.03-4.516-2.375a1.35 1.35 0 0 0-1.257 0l-4.516 2.374.862-5.029a1.35 1.35 0 0 0-.388-1.195l-3.654-3.562 5.05-.734c.44-.063.82-.34 1.016-.738ZM1.164 3.782a.75.75 0 0 0 .118 1.054l2.5 2a.75.75 0 1 0 .937-1.172l-2.5-2a.75.75 0 0 0-1.055.118Z" fill="currentColor"/><path d="M22.836 18.218a.75.75 0 0 0-.117-1.054l-2.5-2a.75.75 0 0 0-.938 1.172l2.5 2a.75.75 0 0 0 1.055-.117ZM1.282 17.164a.75.75 0 1 0 .937 1.172l2.5-2a.75.75 0 0 0-.937-1.172l-2.5 2ZM22.836 3.782a.75.75 0 0 1-.117 1.054l-2.5 2a.75.75 0 0 1-.938-1.172l2.5-2a.75.75 0 0 1 1.055.118Z"  fill="currentColor"/></svg>
           <span class="px-1">Community Support</span>
         </button>
       </a>
       <% if ChatwootHub.pricing_plan !='community' %>
-        <button class="ml-4 flex gap-1 items-center bg-transparent h-9 hover:text-n-slate-12 hover:bg-slate-50 border border-solid border-slate-100 rounded text-n-slate-11 font-medium p-2" onclick="window.$chatwoot.toggle('open')">
-          <svg class="h-4 w-4" width="24" height="24" fill="none" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M12 2c5.523 0 10 4.477 10 10s-4.477 10-10 10a9.96 9.96 0 0 1-4.587-1.112l-3.826 1.067a1.25 1.25 0 0 1-1.54-1.54l1.068-3.823A9.96 9.96 0 0 1 2 12C2 6.477 6.477 2 12 2Zm0 1.5A8.5 8.5 0 0 0 3.5 12c0 1.47.373 2.883 1.073 4.137l.15.27-1.112 3.984 3.987-1.112.27.15A8.5 8.5 0 1 0 12 3.5ZM8.75 13h4.498a.75.75 0 0 1 .102 1.493l-.102.007H8.75a.75.75 0 0 1-.102-1.493L8.75 13h4.498H8.75Zm0-3.5h6.505a.75.75 0 0 1 .101 1.493l-.101.007H8.75a.75.75 0 0 1-.102-1.493L8.75 9.5h6.505H8.75Z" fill="currentColor"/></svg>
+        <button class="ml-4 flex gap-1 items-center bg-transparent h-9 hover:text-n-slate-12 hover:bg-slate-50 border border-solid border-slate-100 rounded text-n-slate-11 font-medium p-2 focus:outline-none" onclick="window.$chatwoot.toggle('open')">
+          <svg class="h-4 w-4" width="24" height="24" fill="none" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M13.209 3.103c-.495-1.004-1.926-1.004-2.421 0L8.43 7.88l-5.273.766c-1.107.161-1.55 1.522-.748 2.303l3.815 3.72-.9 5.25c-.19 1.103.968 1.944 1.959 1.424l4.715-2.48 4.716 2.48c.99.52 2.148-.32 1.96-1.424l-.902-5.25 3.816-3.72c.8-.78.359-2.142-.748-2.303l-5.273-.766-2.358-4.777ZM9.74 8.615l2.258-4.576 2.259 4.576a1.35 1.35 0 0 0 1.016.738l5.05.734-3.654 3.562a1.35 1.35 0 0 0-.388 1.195l.862 5.03-4.516-2.375a1.35 1.35 0 0 0-1.257 0l-4.516 2.374.862-5.029a1.35 1.35 0 0 0-.388-1.195l-3.654-3.562 5.05-.734c.44-.063.82-.34 1.016-.738ZM1.164 3.782a.75.75 0 0 0 .118 1.054l2.5 2a.75.75 0 1 0 .937-1.172l-2.5-2a.75.75 0 0 0-1.055.118Z" fill="currentColor"/><path d="M22.836 18.218a.75.75 0 0 0-.117-1.054l-2.5-2a.75.75 0 0 0-.938 1.172l2.5 2a.75.75 0 0 0 1.055-.117ZM1.282 17.164a.75.75 0 1 0 .937 1.172l2.5-2a.75.75 0 0 0-.937-1.172l-2.5 2ZM22.836 3.782a.75.75 0 0 1-.117 1.054l-2.5 2a.75.75 0 0 1-.938-1.172l2.5-2a.75.75 0 0 1 1.055.118Z"  fill="currentColor"/></svg>
           <span class="px-1">Chat Support</span>
         </button>
       <% end %>
@@ -90,7 +99,7 @@
           </div>
           <% if !attrs[:enabled] %>
           <div class="flex h-9 absolute top-5 items-center invisible group-hover:visible">
-            <a href="<%= ChatwootHub.billing_url %>" target="_blank" rel="noopener noreferrer" class="flex gap-1 items-center bg-slate-100 h-9 hover:bg-slate-300 hover:text-n-slate-12 border border-solid border-slate-100 rounded text-n-slate-11 font-medium p-2">
+            <a href="<%= ChatwootHub.billing_url %>" target="_blank" rel="noopener noreferrer" class="flex gap-1 items-center bg-slate-100 h-9 hover:bg-slate-300 hover:text-n-slate-12 border border-solid border-slate-100 rounded text-n-slate-11 font-medium p-2 focus:outline-none">
               <svg class="h-4 w-4" width="24" height="24" fill="none" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M13.209 3.103c-.495-1.004-1.926-1.004-2.421 0L8.43 7.88l-5.273.766c-1.107.161-1.55 1.522-.748 2.303l3.815 3.72-.9 5.25c-.19 1.103.968 1.944 1.959 1.424l4.715-2.48 4.716 2.48c.99.52 2.148-.32 1.96-1.424l-.902-5.25 3.816-3.72c.8-.78.359-2.142-.748-2.303l-5.273-.766-2.358-4.777ZM9.74 8.615l2.258-4.576 2.259 4.576a1.35 1.35 0 0 0 1.016.738l5.05.734-3.654 3.562a1.35 1.35 0 0 0-.388 1.195l.862 5.03-4.516-2.375a1.35 1.35 0 0 0-1.257 0l-4.516 2.374.862-5.029a1.35 1.35 0 0 0-.388-1.195l-3.654-3.562 5.05-.734c.44-.063.82-.34 1.016-.738ZM1.164 3.782a.75.75 0 0 0 .118 1.054l2.5 2a.75.75 0 1 0 .937-1.172l-2.5-2a.75.75 0 0 0-1.055.118Z" fill="currentColor"/><path d="M22.836 18.218a.75.75 0 0 0-.117-1.054l-2.5-2a.75.75 0 0 0-.938 1.172l2.5 2a.75.75 0 0 0 1.055-.117ZM1.282 17.164a.75.75 0 1 0 .937 1.172l2.5-2a.75.75 0 0 0-.937-1.172l-2.5 2ZM22.836 3.782a.75.75 0 0 1-.117 1.054l-2.5 2a.75.75 0 0 1-.938-1.172l2.5-2a.75.75 0 0 1 1.055.118Z"  fill="currentColor"/></svg>
               <span class="px-1">Upgrade now</span>
             </a>
diff --git a/app/views/widget_tests/index.html.erb b/app/views/widget_tests/index.html.erb
index 2809b6944..f08fe0d14 100644
--- a/app/views/widget_tests/index.html.erb
+++ b/app/views/widget_tests/index.html.erb
@@ -30,7 +30,6 @@ window.chatwootSettings = {
   var BASE_URL = '';
   var g=d.createElement(t),s=d.getElementsByTagName(t)[0];
   g.src= BASE_URL + "/packs/js/sdk.js";
-  g.defer = true;
   g.async = true;
   s.parentNode.insertBefore(g,s);
   g.onload=function(){
diff --git a/config/app.yml b/config/app.yml
index 36bbdbcf1..6ba134f19 100644
--- a/config/app.yml
+++ b/config/app.yml
@@ -1,5 +1,5 @@
 shared: &shared
-  version: '4.2.0'
+  version: '4.3.0'
 
 development:
   <<: *shared
diff --git a/config/features.yml b/config/features.yml
index 131456c72..5171b1c01 100644
--- a/config/features.yml
+++ b/config/features.yml
@@ -168,4 +168,11 @@
   enabled: true
 - name: crm_integration
   display_name: CRM Integration
-  enabled: false
\ No newline at end of file
+  enabled: false
+- name: channel_voice
+  display_name: Voice Channel
+  enabled: false
+  chatwoot_internal: true
+- name: notion_integration
+  display_name: Notion Integration
+  enabled: false
diff --git a/config/installation_config.yml b/config/installation_config.yml
index 66538d4ab..58d593502 100644
--- a/config/installation_config.yml
+++ b/config/installation_config.yml
@@ -288,6 +288,25 @@
   type: secret
 ## ------ End of Configs added for Linear ------ ##
 
+## ------ Configs added for Notion ------ ##
+- name: NOTION_CLIENT_ID
+  display_title: 'Notion Client ID'
+  value:
+  locked: false
+  description: 'Notion client ID'
+- name: NOTION_CLIENT_SECRET
+  display_title: 'Notion Client Secret'
+  value:
+  locked: false
+  description: 'Notion client secret'
+  type: secret
+- name: NOTION_VERSION
+  display_title: 'Notion Version'
+  value: '2022-06-28'
+  locked: false
+  description: 'Notion version'
+## ------ End of Configs added for Notion ------ ##
+
 ## ------ Configs added for Slack ------ ##
 - name: SLACK_CLIENT_ID
   display_title: 'Slack Client ID'
@@ -341,3 +360,17 @@
   value: 'v22.0'
   locked: true
 # ------- End of Instagram Channel Related Config ------- #
+
+# ------- OG Image Related Config ------- #
+- name: OG_IMAGE_CDN_URL
+  display_title: 'OG Image CDN URL'
+  description: 'The CDN URL for serving OG images'
+  value: ''
+  locked: false
+- name: OG_IMAGE_CLIENT_REF
+  display_title: 'OG Image Client Reference'
+  description: 'Token used to block unauthorized access to OG images'
+  value: ''
+  locked: false
+  type: secret
+# ------- End of OG Image Related Config ------- #
diff --git a/config/integration/apps.yml b/config/integration/apps.yml
index 1faf35670..dd5c722a4 100644
--- a/config/integration/apps.yml
+++ b/config/integration/apps.yml
@@ -63,6 +63,12 @@ linear:
   action: https://linear.app/oauth/authorize
   hook_type: account
   allow_multiple_hooks: false
+notion:
+  id: notion
+  logo: notion.png
+  i18n_key: notion
+  hook_type: account
+  allow_multiple_hooks: false
 slack:
   id: slack
   logo: slack.png
diff --git a/config/locales/am.yml b/config/locales/am.yml
index 4cc42a9dc..21d60833a 100644
--- a/config/locales/am.yml
+++ b/config/locales/am.yml
@@ -91,6 +91,8 @@ am:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ am:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ am:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ am:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ am:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/ar.yml b/config/locales/ar.yml
index 5006a675a..afb5800c7 100644
--- a/config/locales/ar.yml
+++ b/config/locales/ar.yml
@@ -91,6 +91,8 @@ ar:
       conversations_count: عدد المحادثات
       avg_first_response_time: متوسط وقت الرد الأول
       avg_resolution_time: متوسط وقت الحل
+      avg_reply_time: Avg reply time
+      resolution_count: عدد مرات الإغلاق
     team_csv:
       team_name: اسم الفريق
       conversations_count: عدد المحادثات
@@ -138,6 +140,8 @@ ar:
       instagram_story_content: 'أشار %{story_sender} إليك في القصة: '
       instagram_deleted_story_content: هذه القصة لم تعد متاحة.
       deleted: تم حذف هذه الرسالة
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'رمز الخطأ: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ ar:
       sla:
         added: '%{user_name} أضاف سياسة مستوى الخدمة %{sla_name}'
         removed: '%{user_name} أزال سياسة مستوى الخدمة %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} كتم صوت المحادثة'
       unmuted: '%{user_name} قام بإلغاء كتم المحادثة'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ ar:
     online:
       delete: '%{contact_name} متصل، يرجى المحاولة مرة أخرى لاحقاً'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'تطبيقات لوحة التحكم'
       description: 'تسمح لك تطبيقات لوحة التحكم بإنشاء وتضمين التطبيقات التي تعرض معلومات المستخدم أو الطلبات أو سجل الدفع، مما يوفر المزيد من السياق لوكلاء دعم العملاء الخاص بك.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte هو منتج يدمج وظائف الصوت والفيديو في تطبيقك. مع هذا الدمج، يمكن لوكلائك بدء مكالمات الفيديو/الصوت مع عملائك مباشرة من Chatwoot.'
       meeting_name: 'بدأ %{agent_name} اجتماعاً'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "دمج Chatwoot مع Slack للحفاظ على مزامنة فريقك. هذا التكامل يسمح لك باستلام إشعارات للمحادثات الجديدة والرد عليها مباشرة داخل واجهة Slacks."
     webhooks:
       name: 'Webhook'
       description: 'أحداث Webhook توفر تحديثات في الوقت الحقيقي حول الأنشطة في حساب Chatwoot الخاص بك. يمكنك الاشتراك في الأحداث المفضلة الخاصة بك، وسترسل Chatwoot لك اتصالات HTTP مع التحديثات.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'بناء روبوتات الدردشة مع حركة الاتصال ودمجها بسهولة في صندوق الوارد الخاص بك. يمكن لهذه الروبوتات التعامل مع الاستفسارات الأولية قبل نقلها إلى وكيل خدمة العملاء.'
     google_translate:
       name: 'ترجمة Google'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "دمج ترجمة جوجل لمساعدة الوكلاء على ترجمة رسائل العملاء بسهولة. هذا الدمج يكشف تلقائياً اللغة ويحولها إلى اللغة المفضلة لدى الوكيل أو المدير."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'الاستفادة من قوة نماذج اللغات الكبيرة من OpenAI مع ميزات مثل اقتراحات الرد، التلخيص، إعادة صياغة الرسائل، التحقق الإملائي، تصنيف البطاقات.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'إنشاء مشكلات في Linear مباشرة من نافذة المحادثة الخاصة بك. بدلاً من ذلك، قم بربط مشكلات Linear القائمة من أجل عملية تتبع أكثر تبسيطاً وكفاءة.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: الرسالة مطلوبة
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: البحث عن مقالة حسب العنوان أو الجسم...
@@ -259,6 +289,7 @@ ar:
       made_with: صنع بـ
     header:
       go_to_homepage: الموقع الإلكتروني
+      visit_website: Visit website
       appearance:
         system: النظام
         light: فاتح
diff --git a/config/locales/az.yml b/config/locales/az.yml
index 6880539e4..44994090c 100644
--- a/config/locales/az.yml
+++ b/config/locales/az.yml
@@ -91,6 +91,8 @@ az:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ az:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ az:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ az:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ az:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/bg.yml b/config/locales/bg.yml
index f51cee634..16e4fd4e8 100644
--- a/config/locales/bg.yml
+++ b/config/locales/bg.yml
@@ -91,6 +91,8 @@ bg:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ bg:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ bg:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ bg:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ bg:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/ca.yml b/config/locales/ca.yml
index 040671ea3..8b29afaa9 100644
--- a/config/locales/ca.yml
+++ b/config/locales/ca.yml
@@ -91,6 +91,8 @@ ca:
       conversations_count: Nre. de converses
       avg_first_response_time: Temps mitjà de primera resposta
       avg_resolution_time: Temps mitjà de resolució
+      avg_reply_time: Avg reply time
+      resolution_count: Total de resolucions
     team_csv:
       team_name: Nom de l'equip
       conversations_count: Recompte de converses
@@ -138,6 +140,8 @@ ca:
       instagram_story_content: '%{story_sender} t''ha mencionat a la història: '
       instagram_deleted_story_content: Aquesta història ja no està disponible.
       deleted: Aquest missatge a sigut eliminat
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Codi d''error: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ ca:
       sla:
         added: '%{user_name} ha afegit la política de SLA %{sla_name}'
         removed: '%{user_name} ha eliminat la política de SLA %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} ha silenciat la conversa'
       unmuted: '%{user_name} ha desactivat el silenci de la conversa'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ ca:
     online:
       delete: '%{contact_name} està en línia, si us plau, torna-ho a provar més tard'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Aplicacions del tauler de control'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} ha iniciat una reunió'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: El missatge és obligatori
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Cerca l'article per títol o cos...
@@ -259,6 +289,7 @@ ca:
       made_with: Fet amb
     header:
       go_to_homepage: Lloc web
+      visit_website: Visit website
       appearance:
         system: Sistema
         light: Clar
diff --git a/config/locales/cs.yml b/config/locales/cs.yml
index 679fb4094..c2880dd93 100644
--- a/config/locales/cs.yml
+++ b/config/locales/cs.yml
@@ -91,6 +91,8 @@ cs:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Počet rozlišení
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ cs:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: Tato zpráva byla smazána
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ cs:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} ztlumil/a konverzaci'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ cs:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooky'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ cs:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/da.yml b/config/locales/da.yml
index 1e694f673..1ff160433 100644
--- a/config/locales/da.yml
+++ b/config/locales/da.yml
@@ -91,6 +91,8 @@ da:
       conversations_count: Antal samtaler
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Antal Afsluttede
     team_csv:
       team_name: Team navn
       conversations_count: Samtaler tæller
@@ -138,6 +140,8 @@ da:
       instagram_story_content: '%{story_sender} nævnte dig i historien: '
       instagram_deleted_story_content: Denne historie er ikke længere tilgængelig.
       deleted: Denne besked blev slettet
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ da:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} har slukket for samtalen'
       unmuted: '%{user_name} har genaktiveret samtalen'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ da:
     online:
       delete: '%{contact_name} er online, prøv igen senere'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Beskeden er påkrævet
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ da:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/de.yml b/config/locales/de.yml
index 5d7126947..34e04692c 100644
--- a/config/locales/de.yml
+++ b/config/locales/de.yml
@@ -91,6 +91,8 @@ de:
       conversations_count: Anzahl der Konversationen
       avg_first_response_time: Durchschnittliche Zeit bis zur ersten Antwort
       avg_resolution_time: Durchschnittliche Auflösung
+      avg_reply_time: Avg reply time
+      resolution_count: Auflösungsanzahl
     team_csv:
       team_name: Teamname
       conversations_count: Anzahl Gespräche
@@ -138,6 +140,8 @@ de:
       instagram_story_content: '%{story_sender} erwähnte sie in der Geschichte: '
       instagram_deleted_story_content: Diese Geschichte ist nicht mehr verfügbar.
       deleted: Diese Nachricht wurde gelöscht
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Fehlercode: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ de:
       sla:
         added: '%{user_name} hat SLA-Richtlinie %{sla_name} hinzugefügt'
         removed: '%{user_name} hat SLA-Richtlinie %{sla_name} entfernt'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} hat das Gespräch stumm geschaltet'
       unmuted: '%{user_name} hat das Gespräch laut gestellt'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ de:
     online:
       delete: '%{contact_name} ist online, bitte versuchen Sie es später erneut'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard-Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} hat ein Meeting begonnen'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Übersetzer'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Nachricht ist erforderlich
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Artikel nach Titel oder Text suchen...
@@ -259,6 +289,7 @@ de:
       made_with: Erstellt mit
     header:
       go_to_homepage: Webseite
+      visit_website: Visit website
       appearance:
         system: System
         light: Hell
diff --git a/config/locales/el.yml b/config/locales/el.yml
index c02723175..c30f3b1d1 100644
--- a/config/locales/el.yml
+++ b/config/locales/el.yml
@@ -91,6 +91,8 @@ el:
       conversations_count: Αριθμός συνομιλιών
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Αριθμός Αναλύσεων
     team_csv:
       team_name: Όνομα ομάδας
       conversations_count: Αριθμός συνομιλιών
@@ -138,6 +140,8 @@ el:
       instagram_story_content: 'Ο %{story_sender} σας ανέφερε στην ιστορία: '
       instagram_deleted_story_content: Η ιστορία δεν είναι πλέον διαθέσιμη.
       deleted: Το μήνυμα διαγράφηκε
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ el:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: 'Ο χρήστης %{user_name} σίγασε την συνομιλία'
       unmuted: 'Ο χρήστης %{user_name} επανάφερε από την σίγαση την συνομιλία'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ el:
     online:
       delete: '%{contact_name} είναι Online, παρακαλώ προσπαθήστε ξανά αργότερα'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Εφαρμογές Dashboard'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: 'Ό πράκτορας %{agent_name} ξεκίνησε μια συνάντηση'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Το μήνυμα είναι απαραίτητο
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Αναζήτηση άρθρου με τίτλο ή περιεχόμενο...
@@ -259,6 +289,7 @@ el:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/en.yml b/config/locales/en.yml
index 74177f7dd..221f83472 100644
--- a/config/locales/en.yml
+++ b/config/locales/en.yml
@@ -105,6 +105,8 @@ en:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -152,6 +154,8 @@ en:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -186,6 +190,14 @@ en:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -245,6 +257,10 @@ en:
       name: 'Linear'
       short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
       short_description: 'Access order details and customer data from your Shopify store.'
@@ -254,6 +270,7 @@ en:
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
     copilot:
@@ -286,6 +303,7 @@ en:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/es.yml b/config/locales/es.yml
index 22c216497..2007d7819 100644
--- a/config/locales/es.yml
+++ b/config/locales/es.yml
@@ -91,6 +91,8 @@ es:
       conversations_count: Núm. de conversaciones
       avg_first_response_time: Promedio de tiempo de la primera respuesta
       avg_resolution_time: Tiempo promedio de resolución
+      avg_reply_time: Avg reply time
+      resolution_count: Número de resoluciones
     team_csv:
       team_name: Nombre del equipo
       conversations_count: Cantidad de conversaciones
@@ -138,6 +140,8 @@ es:
       instagram_story_content: '%{story_sender} te mencionó en la historia: '
       instagram_deleted_story_content: Esta historia ya no está disponible.
       deleted: Este mensaje se ha eliminado
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Código de error: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ es:
       sla:
         added: '%{user_name} agregó la política de SLA %{sla_name}'
         removed: '%{user_name} eliminó la política de SLA %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} ha silenciado la conversación'
       unmuted: '%{user_name} ha anulado el silenciado de la conversación'
       auto_resolution_message: 'Resolviendo la conversación, ya que ha estado inactiva durante un tiempo. Por favor, inicia una nueva conversación si necesitas más ayuda.'
@@ -199,41 +211,59 @@ es:
     online:
       delete: '%{contact_name} está conectado, por favor inténtalo más tarde'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Panel de aplicaciones'
       description: 'Las aplicaciones de panel te permiten crear e incrustar aplicaciones que muestran información de usuario, pedidos o historial de pagos, proporcionando más contexto a tus agentes de soporte al cliente.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte es un producto que integra funcionalidades de audio y video en tu aplicación. Con esta integración, tus agentes pueden iniciar llamadas de video/voz con tus clientes directamente desde Chatwoot.'
       meeting_name: '%{agent_name} ha iniciado una reunión'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integra Chatwoot con Slack para mantener a tu equipo sincronizado. Esta integración te permite recibir notificaciones de nuevas conversaciones y responder directamente desde la interfaz de Slack."
     webhooks:
       name: 'Webhook'
       description: 'Los eventos de webhook proporcionan actualizaciones en tiempo real sobre las actividades en tu cuenta de Chatwoot. Puedes suscribirte a los eventos que prefieras y Chatwoot te enviará llamadas HTTP con las actualizaciones.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Construye chatbots con Dialogflow e intégralos fácilmente en tu bandeja de entrada. Estos bots pueden manejar consultas iniciales antes de transferirlas a un agente de servicio al cliente.'
     google_translate:
       name: 'Traductor de Google'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integra Google Translate para ayudar a los agentes a traducir fácilmente los mensajes de los clientes. Esta integración detecta automáticamente el idioma y lo convierte al idioma preferido del agente o del administrador."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Aprovecha el poder de los grandes modelos de lenguaje de OpenAI con funciones como sugerencias de respuestas, resúmenes, reformulación de mensajes, corrección ortográfica y clasificación de etiquetas.'
     linear:
       name: 'Lineal'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Crea problemas en Linear directamente desde tu ventana de conversación. Alternativamente, enlaza problemas existentes en Linear para un proceso de seguimiento de problemas más eficiente y ágil.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: El mensaje es obligatorio
     copilot_error: 'Conecte un asistente a esta bandeja de entrada para utilizar Copilot'
     copilot_limit: 'Te quedaste sin créditos de Copilot. Puedes comprar más créditos desde la sección de facturación.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Buscar artículo por título o cuerpo...
@@ -259,6 +289,7 @@ es:
       made_with: Hecho con
     header:
       go_to_homepage: Sitio web
+      visit_website: Visit website
       appearance:
         system: Sistema
         light: Claro
diff --git a/config/locales/fa.yml b/config/locales/fa.yml
index 7bdab157e..b52cc98ad 100644
--- a/config/locales/fa.yml
+++ b/config/locales/fa.yml
@@ -91,6 +91,8 @@ fa:
       conversations_count: تعداد گفتگوها
       avg_first_response_time: میانگین زمان تا اولین پاسخ
       avg_resolution_time: میانگین زمان حل مشکل
+      avg_reply_time: Avg reply time
+      resolution_count: تعداد مسائل حل شده
     team_csv:
       team_name: نام تیم
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ fa:
       instagram_story_content: '%{story_sender} در داستان به شما اشاره کرده: '
       instagram_deleted_story_content: این داستان دیگر در دسترس نیست.
       deleted: این پیام حذف شد
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'کد خطا " %{error_code}'
     activity:
@@ -172,6 +176,14 @@ fa:
       sla:
         added: '%{user_name} سیاست SLA %{sla_name} را اضافه کرد'
         removed: '%{user_name} سیاست SLA %{sla_name} را حذف کرد'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} مکالمه را بی صدا کرد'
       unmuted: '%{user_name} مکالمه را از حالت بی صدا خراج کرد'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ fa:
     online:
       delete: '%{contact_name} آنلاین است ، لطفاً بعداً دوباره امتحان کنید'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'برنامه‌های پیشخوان'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} جلسه ای را آغاز کرده است'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'وب هوک'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'مترجم گوگل'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: پیام الزامی است
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: جستجوی مقاله براساس عنوان یا متن...
@@ -259,6 +289,7 @@ fa:
       made_with: ساخته شده با
     header:
       go_to_homepage: وب سایت
+      visit_website: Visit website
       appearance:
         system: سیستم
         light: روشن
diff --git a/config/locales/fi.yml b/config/locales/fi.yml
index 2500e52f1..20e2df251 100644
--- a/config/locales/fi.yml
+++ b/config/locales/fi.yml
@@ -91,6 +91,8 @@ fi:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Selvitysmäärä
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ fi:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ fi:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} mykisti keskustelun'
       unmuted: '%{user_name} poisti keskustelun mykistyksen'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ fi:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhookit'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ fi:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/fr.yml b/config/locales/fr.yml
index 6ed711159..3b113ccac 100644
--- a/config/locales/fr.yml
+++ b/config/locales/fr.yml
@@ -91,6 +91,8 @@ fr:
       conversations_count: Nbre de conversations
       avg_first_response_time: Temps moyen pour une première réponse
       avg_resolution_time: Temps nécessaire pour résoudre une demande (en moyenne)
+      avg_reply_time: Avg reply time
+      resolution_count: Nombre de résolutions
     team_csv:
       team_name: Nom de l'équipe
       conversations_count: Nombre de conversations
@@ -138,6 +140,8 @@ fr:
       instagram_story_content: '%{story_sender} vous a mentionné dans la story: '
       instagram_deleted_story_content: Cette Story n'est plus disponible.
       deleted: Ce message a été supprimé
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Code d''erreur : %{error_code}'
     activity:
@@ -172,6 +176,14 @@ fr:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} a mis la conversation en sourdine'
       unmuted: '%{user_name} a rétabli le son de la conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ fr:
     online:
       delete: '%{contact_name} est en ligne, veuillez réessayer plus tard'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Applications du tableau de bord'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} a démarré une réunion'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Synchronisez vos contacts et conversations avec LeadSquared CRM.'
       description: 'Synchronisez vos contacts et conversations avec LeadSquared CRM. Cette intégration crée automatiquement des prospects dans LeadSquared lorsque de nouveaux contacts sont ajoutés, et enregistre l''activité des conversations pour fournir à votre équipe de vente un contexte complet.'
   captain:
+    copilot_message_required: Le message est obligatoire
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Rechercher un article par titre ou contenu...
@@ -259,6 +289,7 @@ fr:
       made_with: Réalisé avec
     header:
       go_to_homepage: Site internet
+      visit_website: Visit website
       appearance:
         system: Système
         light: Clair
diff --git a/config/locales/he.yml b/config/locales/he.yml
index 0c262657e..25aa326e6 100644
--- a/config/locales/he.yml
+++ b/config/locales/he.yml
@@ -91,6 +91,8 @@ he:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: ספירת רזולוציות
     team_csv:
       team_name: שם קבוצה
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ he:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ he:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ he:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'אפליקציות לוח מחוונים'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'דיטה'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'רָפוּי'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'זרימת דיאלוג'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'גוגל תרגום'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: הודעה שדה חובה
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ he:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/hi.yml b/config/locales/hi.yml
index c5188bcdd..be39b5ca7 100644
--- a/config/locales/hi.yml
+++ b/config/locales/hi.yml
@@ -91,6 +91,8 @@ hi:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ hi:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ hi:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ hi:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ hi:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/hr.yml b/config/locales/hr.yml
index de6d9ce19..e50712930 100644
--- a/config/locales/hr.yml
+++ b/config/locales/hr.yml
@@ -91,6 +91,8 @@ hr:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -133,11 +135,13 @@ hr:
     no_content: 'No content'
   conversations:
     captain:
-      handoff: 'Transferring to another agent for further assistance.'
+      handoff: 'Preusmjeravanje na drugog agenta za dodatnu pomoć.'
     messages:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ hr:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ hr:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ hr:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
@@ -309,11 +340,11 @@ hr:
       Conversation ID: %{display_id}
       View in %{brand_name}: %{url}
     transcript_activity: |
-      Conversation Transcript from %{brand_name}
+      Transkript razgovora iz %{brand_name}
 
-      Channel: %{channel_info}
-      Conversation ID: %{display_id}
-      View in %{brand_name}: %{url}
+      Kanal: %{channel_info}
+      ID razgovora: %{display_id}
+      Pogledaj u %{brand_name}: %{url}
 
-      Transcript:
+      Transkript:
       %{format_messages}
diff --git a/config/locales/hu.yml b/config/locales/hu.yml
index 11836274c..1431aa6d1 100644
--- a/config/locales/hu.yml
+++ b/config/locales/hu.yml
@@ -91,6 +91,8 @@ hu:
       conversations_count: Beszélgetések száma
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Megoldások száma
     team_csv:
       team_name: Csapatnév
       conversations_count: Beszélgetésszám
@@ -138,6 +140,8 @@ hu:
       instagram_story_content: '%{story_sender} megemlített egy storyban: '
       instagram_deleted_story_content: Ez a story már nem érhető el.
       deleted: Az üzenet törölve lett
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Hibakód: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ hu:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} elnémította a beszélgetést'
       unmuted: '%{user_name} kikapcsolta a beszélgetés elnémítását'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ hu:
     online:
       delete: '%{contact_name} elérhető, kérjük, próbálja meg később újra'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Kezdőlap applikációi'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} megbeszélést kezdett'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhook'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Fordító'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Üzenet kötelező
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Keress a bejegyzések címében és tartalmában...
@@ -259,6 +289,7 @@ hu:
       made_with: 'Ezzel készítve: '
     header:
       go_to_homepage: Honlap
+      visit_website: Visit website
       appearance:
         system: Rendszer
         light: Világos mód
diff --git a/config/locales/hy.yml b/config/locales/hy.yml
index 366767c00..ef432a472 100644
--- a/config/locales/hy.yml
+++ b/config/locales/hy.yml
@@ -91,6 +91,8 @@ hy:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ hy:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ hy:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ hy:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ hy:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/id.yml b/config/locales/id.yml
index 3415eb77d..6360143f4 100644
--- a/config/locales/id.yml
+++ b/config/locales/id.yml
@@ -91,6 +91,8 @@ id:
       conversations_count: Jumlah percakapan
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Jumlah Terselesaikan
     team_csv:
       team_name: Nama Tim
       conversations_count: Jumlah percakapan
@@ -138,6 +140,8 @@ id:
       instagram_story_content: '%{story_sender} menyebutmu dalam story: '
       instagram_deleted_story_content: Story ini tidak lagi tersedia.
       deleted: Pesan ini telah terhapus
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ id:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} me-mute percakapan'
       unmuted: '%{user_name} telah un-mute percakapan'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ id:
     online:
       delete: '%{contact_name} sedang Online, silakan coba lagi nanti'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Aplikasi Dasbor'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} memulai percakapan'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Terjemahan'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Pesan wajib diisi
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Telusuri artikel menurut judul atau isi...
@@ -259,6 +289,7 @@ id:
       made_with: Dibuat oleh
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: Sistem
         light: Light
diff --git a/config/locales/is.yml b/config/locales/is.yml
index cecf1847c..2803bc09c 100644
--- a/config/locales/is.yml
+++ b/config/locales/is.yml
@@ -91,6 +91,8 @@ is:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ is:
       instagram_story_content: '%{story_sender} minntist á þig í sögunni: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ is:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ is:
     online:
       delete: '%{contact_name} er á tengdur, vinsamlegast reyndu aftur síðar'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ is:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/it.yml b/config/locales/it.yml
index 9900d2dba..116d9b9db 100644
--- a/config/locales/it.yml
+++ b/config/locales/it.yml
@@ -91,6 +91,8 @@ it:
       conversations_count: Numero di conversazioni
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Conteggio risoluzioni
     team_csv:
       team_name: Nome del team
       conversations_count: Numero di conversazioni
@@ -138,6 +140,8 @@ it:
       instagram_story_content: '%{story_sender} ti ha menzionato nella storia: '
       instagram_deleted_story_content: Questa storia non è più disponibile.
       deleted: Questo messaggio è stato eliminato
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ it:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} ha silenziato la conversazione'
       unmuted: '%{user_name} ha riattivato l''audio della conversazione'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ it:
     online:
       delete: '%{contact_name} è online, riprova più tardi'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'App dashboard'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhook'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Il messaggio è obbligatorio
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ it:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/ja.yml b/config/locales/ja.yml
index 9eac026d3..930aeddfa 100644
--- a/config/locales/ja.yml
+++ b/config/locales/ja.yml
@@ -91,6 +91,8 @@ ja:
       conversations_count: 会話数
       avg_first_response_time: 初回応答の平均時間
       avg_resolution_time: 解決までの平均時間
+      avg_reply_time: Avg reply time
+      resolution_count: 処理件数
     team_csv:
       team_name: チーム名
       conversations_count: 会話回数
@@ -138,6 +140,8 @@ ja:
       instagram_story_content: '%{story_sender} さんがストーリーであなたについて言及しました: '
       instagram_deleted_story_content: このストーリーはもう利用できません。
       deleted: このメッセージは削除されました
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'エラーコード: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ ja:
       sla:
         added: '%{user_name} がSLAポリシー "%{sla_name}" を追加しました'
         removed: '%{user_name} がSLAポリシー "%{sla_name}" を削除しました'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} が会話をミュートしました'
       unmuted: '%{user_name} が会話のミュートを解除しました'
       auto_resolution_message: '会話がしばらく非アクティブのため、解決済みとして処理します。引き続きサポートが必要な場合は、新しい会話を開始してください。'
@@ -199,41 +211,59 @@ ja:
     online:
       delete: '%{contact_name} はオンラインです。後でもう一度お試しください'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'ダッシュボードアプリ'
       description: 'ダッシュボードアプリを使用すると、ユーザー情報、注文、または支払い履歴を表示するアプリケーションを作成して埋め込むことができ、カスタマーサポートエージェントにより多くのコンテキストを提供します。'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyteは、オーディオおよびビデオ機能をアプリケーションに統合する製品です。この統合により、エージェントはChatwootから直接顧客とビデオ/音声通話を開始できます。'
       meeting_name: '%{agent_name} がミーティングを開始しました'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "ChatwootとSlackを統合して、チームを同期させます。この統合により、新しい会話の通知を受け取り、Slackのインターフェース内で直接応答することができます。"
     webhooks:
       name: 'Webhooks'
       description: 'Webhookイベントは、Chatwootアカウント内のアクティビティに関するリアルタイムの更新を提供します。希望するイベントを購読すると、Chatwootは更新情報を含むHTTPコールバックを送信します。'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Dialogflowでチャットボットを構築し、それらを受信トレイに簡単に統合します。これらのボットは、カスタマーサービスエージェントに転送する前に初期の問い合わせを処理できます。'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Google翻訳を統合して、エージェントが顧客のメッセージを簡単に翻訳できるようにします。この統合は言語を自動的に検出し、エージェントまたは管理者の希望する言語に変換します。"
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'OpenAIの大規模言語モデルの力を活用して、返信の提案、要約、メッセージの言い換え、スペルチェック、ラベル分類などの機能を提供します。'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: '会話ウィンドウから直接Linearに問題を作成します。あるいは、既存のLinearの問題をリンクして、より効率的な問題追跡プロセスを実現します。'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: メッセージは必須です
     copilot_error: 'この受信トレイにアシスタントを接続してCopilotを使用してください'
     copilot_limit: 'Copilot残高がありません。課金セクションからクレジットを追加購入することができます。'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: タイトルまたは本文で記事を検索...
@@ -259,6 +289,7 @@ ja:
       made_with: 作成
     header:
       go_to_homepage: ウェブサイト
+      visit_website: Visit website
       appearance:
         system: システム
         light: ライト
diff --git a/config/locales/ka.yml b/config/locales/ka.yml
index 9bda03fc5..7a2d22c92 100644
--- a/config/locales/ka.yml
+++ b/config/locales/ka.yml
@@ -91,6 +91,8 @@ ka:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ ka:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ ka:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ ka:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ ka:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/ko.yml b/config/locales/ko.yml
index 547c5b7ed..3f178e684 100644
--- a/config/locales/ko.yml
+++ b/config/locales/ko.yml
@@ -91,6 +91,8 @@ ko:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: 해결 수
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ ko:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ ko:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ ko:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: 게시물을 제목이나 내용으로 검색하세요...
@@ -259,6 +289,7 @@ ko:
       made_with: Made with
     header:
       go_to_homepage: 홈페이지
+      visit_website: Visit website
       appearance:
         system: 시스템
         light: 밝게
diff --git a/config/locales/lt.yml b/config/locales/lt.yml
index 0c9f0b051..57b7e06f5 100644
--- a/config/locales/lt.yml
+++ b/config/locales/lt.yml
@@ -91,6 +91,8 @@ lt:
       conversations_count: Pokalbių kiekis
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Sprendimų skaičius
     team_csv:
       team_name: Komandos pavadinimas
       conversations_count: Pokalbių skaičius
@@ -138,6 +140,8 @@ lt:
       instagram_story_content: '%{story_sender} paminėjo jus pasakojime: '
       instagram_deleted_story_content: Šis pasakojimas nebepasiekiamas.
       deleted: Šis pranešimas buvo ištrintas
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Klaidos kodas: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ lt:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} nutildė pokalbį'
       unmuted: '%{user_name} įjungė pokalbio garsą'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ lt:
     online:
       delete: '%{contact_name} yra prisijungęs, pabandykite dar kartą vėliau'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Informacinio skydelio programos'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} pradėjo susitikimą'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhook'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Yra reikalingas pranešimas
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Ieškokite straipsnio pagal pavadinimą arba turinį...
@@ -259,6 +289,7 @@ lt:
       made_with: Padaryta su
     header:
       go_to_homepage: Internetinis puslapis
+      visit_website: Visit website
       appearance:
         system: Sistema
         light: Šviesus
diff --git a/config/locales/lv.yml b/config/locales/lv.yml
index a41e2f593..423a83b16 100644
--- a/config/locales/lv.yml
+++ b/config/locales/lv.yml
@@ -91,6 +91,8 @@ lv:
       conversations_count: Sarunu skaits
       avg_first_response_time: Vidējais pirmās reakcijas laiks
       avg_resolution_time: Vidējais atrisināšanas laiks
+      avg_reply_time: Avg reply time
+      resolution_count: Atrisināšanas Skaits
     team_csv:
       team_name: Komandas nosaukums
       conversations_count: Sarunu skaits
@@ -138,6 +140,8 @@ lv:
       instagram_story_content: '%{story_sender} pieminēja jūs stāstā: '
       instagram_deleted_story_content: Šis stāsts vairs nav pieejams.
       deleted: Šis ziņojums ir izdzēsts
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Kļūdas kods: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ lv:
       sla:
         added: '%{user_name} pievienoja SLA politiku %{sla_name}'
         removed: '%{user_name} noņēma SLA politiku %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} izslēdza sarunu'
       unmuted: '%{user_name} ieslēdza sarunu'
       auto_resolution_message: 'Saruna tiek pabeigta, jo tā kādu laiku ir bijusi neaktīva. Ja nepieciešama papildu palīdzība, lūdzu, sāciet jaunu sarunu.'
@@ -199,41 +211,59 @@ lv:
     online:
       delete: '%{contact_name} ir Tiešsaistē, lūdzu, vēlāk mēģiniet vēlreiz'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Informācijas paneļa Lietotnes'
       description: 'Informācijas paneļa Lietotnes ļauj izveidot un iegult lietojumprogrammas, kurās tiek parādīta lietotāja informācija, pasūtījumu vai maksājumu vēsture, nodrošinot plašāku kontekstu jūsu klientu atbalsta aģentiem.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte ir produkts, kas integrē audio un video funkcijas jūsu lietojumprogrammā. Izmantojot šo integrāciju, jūsu aģenti var sākt video/balss zvanus ar klientiem tieši no Chatwoot.'
       meeting_name: '%{agent_name} ir sācis sapulci'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrējiet Chatwoot ar Slack, lai sinhronizētu savu komandu. Šī integrācija ļauj saņemt paziņojumus par jaunām sarunām un atbildēt uz tām tieši Slack saskarnē."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook notikumi nodrošina reāllaika atjauninājumus par darbībām jūsu Chatwoot kontā. Varat abonēt vēlamos notikumus, un Chatwoot nosūtīs jums HTTP atzvanīšanas ziņojumus ar atjauninājumiem.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Veidojiet tērzēšanas robotus, izmantojot Dialogflow, un viegli integrējiet tos savā iesūtnē. Šīs robotprogrammatūras var apstrādāt sākotnējos vaicājumus pirms to nodošanas klientu apkalpošanas aģentam.'
     google_translate:
       name: 'Google Tulkotājs'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrējiet Google tulkotāju, lai palīdzētu aģentiem viegli tulkot klientu ziņojumus. Šī integrācija automātiski nosaka valodu un pārslēdz to uz aģenta vai administratora vēlamo valodu."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Izmantojiet OpenAI lielo valodu modeļu iespējas, tādas kā atbilžu ieteikumus, kopsavilkumus, ziņojumu pārfrāzēšanu, pareizrakstības pārbaudi un etiķešu klasifikāciju.'
     linear:
       name: 'Lineārs'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Izveidojiet problēmu pieteikumus programmā Linear, tieši no sarunas loga. Varat arī sasaistīt esošos Linear problēmu pieteikumus, lai nodrošinātu racionālāku un efektīvāku problēmu izsekošanas procesu.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Nepieciešams ziņojums
     copilot_error: 'Lai izmantotu Copilot, lūdzu, pievienojiet šai iesūtnei palīgu'
     copilot_limit: 'Jums ir beigušies Copilot kredīti. Vairāk kredītu varat iegādāties norēķinu sadaļā.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Meklēt rakstu pēc nosaukuma vai pamatteksta...
@@ -259,6 +289,7 @@ lv:
       made_with: Veidots ar
     header:
       go_to_homepage: Tīmekļa vietne
+      visit_website: Visit website
       appearance:
         system: Sistēma
         light: Gaišs
diff --git a/config/locales/ml.yml b/config/locales/ml.yml
index d7621c8ba..56c2b4a8e 100644
--- a/config/locales/ml.yml
+++ b/config/locales/ml.yml
@@ -91,6 +91,8 @@ ml:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: മിഴിവ് എണ്ണം
     team_csv:
       team_name: ടീമിന്റെ പേര്
       conversations_count: സംഭാഷണങ്ങളുടെ എണ്ണം
@@ -138,6 +140,8 @@ ml:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: ഈ സന്ദേശം ഇല്ലാതാക്കി
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ ml:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ ml:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: സന്ദേശം ആവശ്യമാണ്
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ ml:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/ms.yml b/config/locales/ms.yml
index dbb936e52..a65de867f 100644
--- a/config/locales/ms.yml
+++ b/config/locales/ms.yml
@@ -91,6 +91,8 @@ ms:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ ms:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ ms:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ ms:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ ms:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/ne.yml b/config/locales/ne.yml
index 93b4466cc..66172e513 100644
--- a/config/locales/ne.yml
+++ b/config/locales/ne.yml
@@ -91,6 +91,8 @@ ne:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ ne:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ ne:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ ne:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ ne:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/nl.yml b/config/locales/nl.yml
index de586e765..825a2fe6e 100644
--- a/config/locales/nl.yml
+++ b/config/locales/nl.yml
@@ -91,6 +91,8 @@ nl:
       conversations_count: Aantal conversaties
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Aantal Resoluties
     team_csv:
       team_name: Team Naam
       conversations_count: Aantal gesprekken
@@ -138,6 +140,8 @@ nl:
       instagram_story_content: '%{story_sender} heeft je genoemd in het verhaal: '
       instagram_deleted_story_content: Dit verhaal is niet meer beschikbaar.
       deleted: Dit bericht werd verwijderd
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ nl:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ nl:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Bericht is vereist
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ nl:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: Systeem
         light: Light
diff --git a/config/locales/no.yml b/config/locales/no.yml
index e2820c751..802b4f446 100644
--- a/config/locales/no.yml
+++ b/config/locales/no.yml
@@ -91,6 +91,8 @@
       conversations_count: Antall samtaler
       avg_first_response_time: Første svartid
       avg_resolution_time: Gjennomsnittstid for løsning
+      avg_reply_time: Avg reply time
+      resolution_count: Antall løsninger
     team_csv:
       team_name: Gruppe navn
       conversations_count: Antall samtaler
@@ -138,6 +140,8 @@
       instagram_story_content: '%{story_sender} nevnte deg i historien: '
       instagram_deleted_story_content: Denne historien er ikke lenger tilgjengelig.
       deleted: Denne meldingen er slettet
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Feilkode: %{error_code}'
     activity:
@@ -172,6 +176,14 @@
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} har dempet samtalen'
       unmuted: '%{user_name} har opphevet dempingen av samtalen'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/pl.yml b/config/locales/pl.yml
index 1fbdb0fa5..8fb84eb32 100644
--- a/config/locales/pl.yml
+++ b/config/locales/pl.yml
@@ -91,6 +91,8 @@ pl:
       conversations_count: Ilość rozmów
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Liczba rozwiązań
     team_csv:
       team_name: Nazwa zespołu
       conversations_count: Liczba rozmów
@@ -138,6 +140,8 @@ pl:
       instagram_story_content: '%{story_sender} wspomniał o Tobie w historii: '
       instagram_deleted_story_content: Ta historia już nie jest dostępna.
       deleted: Ta wiadomość została usunięta
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ pl:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} wyciszył/a rozmowę'
       unmuted: '%{user_name} cofnął wyciszenie rozmowy'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ pl:
     online:
       delete: '%{contact_name} jest online, spróbuj ponownie później'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Aplikacje na pulpicie'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} rozpoczął spotkanie'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooki'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Tłumacz Google'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Wiadomość jest wymagana
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Wyszukaj artykuł według tytułu lub treści...
@@ -259,6 +289,7 @@ pl:
       made_with: Wykonane z
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/pt.yml b/config/locales/pt.yml
index a6b040590..610207306 100644
--- a/config/locales/pt.yml
+++ b/config/locales/pt.yml
@@ -91,6 +91,8 @@ pt:
       conversations_count: Num de conversas
       avg_first_response_time: Média de tempo da primeira resposta
       avg_resolution_time: Média de tempo de resolução
+      avg_reply_time: Média de tempo de resposta
+      resolution_count: Contagem de resolução
     team_csv:
       team_name: Nome da equipa
       conversations_count: Número de conversas
@@ -133,17 +135,19 @@ pt:
     no_content: 'Sem conteúdo'
   conversations:
     captain:
-      handoff: 'Transferring to another agent for further assistance.'
+      handoff: 'A transferir para outro agente que lhe prestará assistência adicional.'
     messages:
       instagram_story_content: '%{story_sender} mencionou você na história: '
       instagram_deleted_story_content: Esta história já não está disponível.
       deleted: Esta mensagem foi apagada
+      whatsapp:
+        list_button_label: 'Escolha um item'
       delivery_status:
         error_code: 'Código de erro: %{error_code}'
     activity:
       captain:
-        resolved: 'Conversation was marked resolved by %{user_name} due to inactivity'
-        open: 'Conversation was marked open by %{user_name}'
+        resolved: 'A conversa foi marcada como resolvida por %{user_name} devido à inatividade'
+        open: 'A conversa foi marcada como aberta por %{user_name}'
       status:
         resolved: 'Conversa foi marcada como resolvida por %{user_name}'
         contact_resolved: 'Conversa foi resolvida por %{contact_name}'
@@ -151,8 +155,8 @@ pt:
         pending: 'Conversa marcada como pendente por %{user_name}'
         snoozed: 'Conversa adiada por %{user_name}'
         auto_resolved_days: 'Conversa auto-resolvida pelo sistema por causa dos %{count} dias sem inatividade'
-        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
-        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
+        auto_resolved_hours: 'A conversa foi marcada como resolvida pelo sistema devido a %{count} horas de inatividade'
+        auto_resolved_minutes: 'A conversa foi marcada como resolvida pelo sistema devido a %{count} minutos de inatividade'
         system_auto_open: O sistema reabriu a conversa por ter sido recebida uma nova mensagem.
       priority:
         added: '%{user_name} definiu a prioridade para %{new_priority}'
@@ -172,6 +176,14 @@ pt:
       sla:
         added: '%{user_name} adicionou uma política de SLA %{sla_name}'
         removed: '%{user_name} removeu a política de SLA de %{sla_name}'
+      linear:
+        issue_created: 'Caso Linear %{issue_id} foi criado por %{user_name}'
+        issue_linked: 'Caso Linear %{issue_id} foi associado por %{user_name}'
+        issue_unlinked: 'Caso Linear %{issue_id} foi desassociado por %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'Inquérito CSAT não enviado devido a restrições de saída de mensagem'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolução de mensagem não enviada devido a restrições na saída de mensagens'
       muted: '%{user_name} bloqueou a conversa'
       unmuted: '%{user_name} reativou a conversa'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ pt:
     online:
       delete: '%{contact_name} está Online, por favor, tente novamente mais tarde'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Apps de dashboard'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Iniciar chamadas de vídeo/voz com clientes diretamente do Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} iniciou uma reunião'
     slack:
       name: 'Slack'
+      short_description: 'Receba notificações e responda as conversas diretamente no Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Crie chatbots para lidar com as consultas iniciais antes de transferir para agentes.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Tradutor'
+      short_description: 'Traduzir automaticamente mensagens dos clientes para agentes.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'Sugestões, resumos e aprimoramento de mensagem e resposta via IA.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Crie e associe casos Linear diretamente de conversas.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Noção'
+      short_description: 'Integrar bases de dados, documentos e páginas diretamente com o Captain.'
+      description: 'Conecte o seu workspace Notion para permitir que o Captain aceda e gere respostas inteligentes utilizando o conteúdo das suas base de dados, documentos e páginas para fornecer mais apoio contextual ao cliente.'
     shopify:
       name: 'Shopify'
+      short_description: 'Aceder a detalhes do pedido e dados de clientes da sua loja Shopify.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
-      short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
-      description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
+      short_description: 'Sincronize contatos e conversas com o seu LeadSquared CRM.'
+      description: 'Sincronize contatos e conversas com o seu LeadSquared CRM. Essa integração cria automaticamente leads em LeadSquared quando novos contatos são adicionados, e regista a atividade das conversas para fornecer à sua equipa de vendas um contexto completo.'
   captain:
+    copilot_message_required: A mensagem é obrigatória
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'A usar a ferramenta %{function_name}'
+      completed_tool_call: 'Chamada da ferramenta %{function_name} concluída'
+      invalid_tool_call: 'Chamada de ferramenta incorreta'
+      tool_not_available: 'Ferramenta não disponível'
   public_portal:
     search:
       search_placeholder: Pesquisar artigo por título ou corpo...
@@ -259,6 +289,7 @@ pt:
       made_with: Feito com
     header:
       go_to_homepage: Website
+      visit_website: Visitar website
       appearance:
         system: Sistema
         light: Claro
@@ -292,24 +323,12 @@ pt:
       one: '%{count} segundo'
       other: '%{count} segundos'
   automation:
-    system_name: 'Automation System'
+    system_name: 'Sistema de Automação'
   crm:
-    no_message: 'No messages in conversation'
-    attachment: '[Attachment: %{type}]'
+    no_message: 'Sem mensagens na conversa'
+    attachment: '[Anexo: %{type}]'
     no_content: '[Sem conteúdo]'
     created_activity: |
-      New conversation started on %{brand_name}
-
-      Channel: %{channel_info}
-      Created: %{formatted_creation_time}
-      Conversation ID: %{display_id}
-      View in %{brand_name}: %{url}
+      Nova conversa iniciada em %{brand_name}\n\nCanal: %{channel_info}\nCriado: %{formatted_creation_time}\nID da conversa: %{display_id}\nVer em %{brand_name}: %{url}
     transcript_activity: |
-      Conversation Transcript from %{brand_name}
-
-      Channel: %{channel_info}
-      Conversation ID: %{display_id}
-      View in %{brand_name}: %{url}
-
-      Transcript:
-      %{format_messages}
+      Transcrição da conversa de %{brand_name}\n\nCanal: %{channel_info}\nID da conversa: %{display_id}\nVer em %{brand_name}: %{url}\n\nTranscrição:\n%{format_messages}
diff --git a/config/locales/pt_BR.yml b/config/locales/pt_BR.yml
index 22215511c..b13f0204f 100644
--- a/config/locales/pt_BR.yml
+++ b/config/locales/pt_BR.yml
@@ -91,6 +91,8 @@ pt_BR:
       conversations_count: Nº de Conversas
       avg_first_response_time: Tempo médio de primeira resposta
       avg_resolution_time: Tempo médio de resolução
+      avg_reply_time: Tempo médio de resposta
+      resolution_count: Contagem de Resolução
     team_csv:
       team_name: Nome do Time
       conversations_count: Contagem de conversas
@@ -133,17 +135,19 @@ pt_BR:
     no_content: 'Sem conteúdo'
   conversations:
     captain:
-      handoff: 'Transferindo para outro agente para mais assistência.'
+      handoff: 'Transferindo para que outro agente dê assistência.'
     messages:
       instagram_story_content: '%{story_sender} mencionou você na conversa: '
       instagram_deleted_story_content: Este Story não está mais disponível.
       deleted: Esta mensagem foi excluída
+      whatsapp:
+        list_button_label: 'Escolha um item'
       delivery_status:
         error_code: 'Código de erro: %{error_code}'
     activity:
       captain:
         resolved: 'A conversa foi marcada como resolvida por %{user_name} por inatividade'
-        open: 'A conversa foi marcada como aberta por %{user_name}'
+        open: 'A conversa foi aberta por %{user_name}'
       status:
         resolved: 'Conversa foi marcada como resolvida por %{user_name}'
         contact_resolved: 'A conversa foi resolvida por %{contact_name}'
@@ -172,6 +176,14 @@ pt_BR:
       sla:
         added: '%{user_name} adicionou política de SLA %{sla_name}'
         removed: '%{user_name} removeu a política de SLA %{sla_name}'
+      linear:
+        issue_created: 'Problema linear %{issue_id} foi criado por %{user_name}'
+        issue_linked: 'Problema linear %{issue_id} foi vinculado por %{user_name}'
+        issue_unlinked: 'Problema linear %{issue_id} foi desvinculado por %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'Pesquisa CSAT não foi enviada devido a restrições de envio de mensagens'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolver mensagem não enviada devido a restrições de envio de mensagens'
       muted: '%{user_name} silenciou a conversa'
       unmuted: '%{user_name} reativou a conversa'
       auto_resolution_message: 'Resolvendo a conversa dado que está inativa por um tempo. Por favor, inicie uma nova conversa se precisar de mais ajuda.'
@@ -199,41 +211,59 @@ pt_BR:
     online:
       delete: '%{contact_name} está Online, por favor, tente novamente mais tarde'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Painel de Aplicativos'
       description: 'O Painel de Aplicativos permite que você crie e incorpore aplicativos que exibem informações, pedidos ou histórico de pagamento, fornecendo mais contexto aos seus agentes de suporte ao cliente.'
     dyte:
       name: 'Dyte'
+      short_description: 'Iniciar chamadas de vídeo/voz com clientes diretamente do Chatwoot.'
       description: 'Dyte é um produto que integra as funcionalidades de áudio e vídeo em sua aplicação. Com esta integração, os seus agentes podem iniciar chamadas de vídeo/voz com seus clientes diretamente do chatwoot.'
       meeting_name: '%{agent_name} começou a reunião'
     slack:
       name: 'Slack'
-      description: 'Integre Chatwoot com Slack para manter seu time em sincronia. Essa integração permite que você receba notificações de novas conversas e as responda diretamente na interface do Slack.'
+      short_description: 'Receba notificações e responda as conversas diretamente no Slack.'
+      description: "Integre Chatwoot com Slack para manter seu time em sincronia. Essa integração permite que você receba notificações de novas conversas e as responda diretamente na interface do Slack."
     webhooks:
       name: 'Webhooks'
       description: 'Eventos webhook fornecem atualizações sobre atividades em tempo real na sua conta Chatwoot. Você pode se inscrever em seus eventos preferidos, e o Chatwoot enviará as chamadas HTTP com as atualizações.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Crie chatbots para lidar com as consultas iniciais antes de transferir para agentes.'
       description: 'Construa chatbots com o Dialogflow e integre-os facilmente na sua caixa de entrada. Esses bots podem lidar com as consultas iniciais antes de transferi-las para um agente de atendimento ao cliente.'
     google_translate:
       name: 'Tradutor do Google'
-      description: 'Integre o Google Tradutor para ajudar os agentes a traduzir facilmente as mensagens dos clientes. Esta integração detecta automaticamente o idioma e o converte para o idioma preferido do agente ou do administrador.'
+      short_description: 'Traduzir automaticamente mensagens de clientes para agentes.'
+      description: "Integre o Google Tradutor para ajudar os agentes a traduzir facilmente as mensagens dos clientes. Esta integração detecta automaticamente o idioma e o converte para o idioma preferido do agente ou do administrador."
     openai:
       name: 'OpenAI'
+      short_description: 'Sugestões, resumos e aprimoramento de mensagem e resposta com IA.'
       description: 'Aproveite o poder dos grandes modelos de linguagem do OpenAI com recursos como sugestões de resposta, resumo, reformulação de mensagens, verificação ortográfica e classificação de rótulos.'
     linear:
       name: 'Linear'
+      short_description: 'Crie e vincule issues do Linear diretamente de conversas.'
       description: 'Crie issues em Linear diretamente da sua janela de conversa. Alternativamente, vincule as issues lineares existentes para um processo de rastreamento de problemas mais simples e eficiente.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Acessar detalhes do pedido e dados de clientes da sua loja Shopify.'
       description: 'Conecte sua loja Shopify para acessar detalhes de pedidos, informações de clientes e dados de produtos diretamente em suas conversas e ajudar sua equipe de suporte a fornecer um atendimento mais rápido e contextual aos seus clientes.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sincronize seus contatos e conversas com LeadSquared CRM.'
       description: 'Sincronize seus contatos e conversas com LeadSquared CRM. Essa integração cria automaticamente leads em LeadSquared quando novos contatos são adicionados, e registra a atividade de conversação para fornecer à sua equipe de vendas um contexto completo.'
   captain:
+    copilot_message_required: A mensagem é obrigatória
     copilot_error: 'Conecte com um assistente a esta caixa de entrada para usar Copilot'
     copilot_limit: 'Você está sem créditos de Copilot. Pode comprar mais créditos na seção de faturamento.'
+    copilot:
+      using_tool: 'Usando a ferramenta %{function_name}'
+      completed_tool_call: 'Uso da ferramenta %{function_name} concluída'
+      invalid_tool_call: 'Ferramenta inválida'
+      tool_not_available: 'Ferramenta indisponível'
   public_portal:
     search:
       search_placeholder: Pesquisar por artigo por título ou corpo...
@@ -259,6 +289,7 @@ pt_BR:
       made_with: Criado com
     header:
       go_to_homepage: Site
+      visit_website: Visite o site
       appearance:
         system: Sistema
         light: Claro
diff --git a/config/locales/ro.yml b/config/locales/ro.yml
index 4b58d0e1d..e0c56de83 100644
--- a/config/locales/ro.yml
+++ b/config/locales/ro.yml
@@ -91,6 +91,8 @@ ro:
       conversations_count: Conversații
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Număr de rezoluții
     team_csv:
       team_name: Numele echipei
       conversations_count: Conversațiile contează
@@ -138,6 +140,8 @@ ro:
       instagram_story_content: '%{story_sender} menționat în poveste: '
       instagram_deleted_story_content: Această poveste nu mai este disponibilă.
       deleted: Acest mesaj a fost șters
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ ro:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} a dezactivat conversația'
       unmuted: '%{user_name} a activat conversația'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ ro:
     online:
       delete: '%{contact_name} este online, încercați din nou mai târziu'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Aplicații tablou de bord'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} a început o întâlnire'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhook-uri'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Flux de dialog'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Este necesar un mesaj
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Căutați articol după titlu sau corp...
@@ -259,6 +289,7 @@ ro:
       made_with: Realizat cu
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: Sistem
         light: Light
diff --git a/config/locales/ru.yml b/config/locales/ru.yml
index b91b036e8..21b859d44 100644
--- a/config/locales/ru.yml
+++ b/config/locales/ru.yml
@@ -91,6 +91,8 @@ ru:
       conversations_count: Количество диалогов
       avg_first_response_time: Среднее время первого ответа
       avg_resolution_time: Среднее время завершения
+      avg_reply_time: Avg reply time
+      resolution_count: Количество завершенных
     team_csv:
       team_name: Название команды
       conversations_count: Количество бесед
@@ -138,6 +140,8 @@ ru:
       instagram_story_content: '%{story_sender} упомянул Вас в истории: '
       instagram_deleted_story_content: Эта история больше недоступна.
       deleted: Это сообщение было удалено
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Код ошибки: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ ru:
       sla:
         added: '%{user_name} добавил политику SLA %{sla_name}'
         removed: '%{user_name} удалил политику SLA %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} заглушил(а) этот разговор'
       unmuted: '%{user_name} включил(а) уведомления для разговора'
       auto_resolution_message: 'Разговор закрывается, поскольку он был неактивен в течение длительного времени. Пожалуйста, начните новый разговор, если потребуется дополнительная помощь.'
@@ -199,41 +211,59 @@ ru:
     online:
       delete: '%{contact_name} в сети, повторите попытку позже'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Панель приложений'
       description: 'Панель приложений позволяет вам создавать и вставлять приложения, отображающие информацию о пользователе, заказы или историю платежей, обеспечивая больший контекст для агентов поддержки.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte - это продукт, который интегрирует функции аудио и видео в ваше приложение. С помощью этой интеграции ваши агенты могут начать видео/голосовые звонки с вашими клиентами прямо из Chatwoot.'
       meeting_name: '%{agent_name} приступил к встрече'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Интегрируйте Chatwoot с Slack для синхронизации команды. Эта интеграция позволяет получать уведомления о новых разговорах и отвечать на них непосредственно в интерфейсе Slack."
     webhooks:
       name: 'Webhooks'
       description: 'События Webhook предоставляют обновления об активности в вашем аккаунте Chatwoot в режиме реального времени. Вы можете подписаться на ваши предпочтительные события, и Chatwoot будет отправлять вам HTTP-ответы с обновлениями.'
     dialogflow:
       name: 'Диалог'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Создайте чатботов с помощью Dialogflow и легко интегрируйте их в ваш источник. Эти боты могут обрабатывать начальные запросы, прежде чем передавать их агенту поддержки.'
     google_translate:
       name: 'Google Перевод'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Интегрируйте Google Translate, чтобы помочь агентам легко переводить сообщения клиентов. Эта интеграция автоматически определяет язык и преобразует его в язык, предпочтительный для агента или администратора."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Используйте LLM OpenAI с такими функциями, как предложение ответов, резюмирование, перефразирование сообщений, проверка орфографии и подстановка категорий.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Создавайте или прикрепляйте уже существующие задачи в Linear непосредственно из окна диалога для более упорядоченного и эффективного процесса отслеживания проблем.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Необходимо ввести сообщение
     copilot_error: 'Пожалуйста, подключите ассистента к этому источнику входящих для использования Copilot'
     copilot_limit: 'У вас закончились кредиты для Copilot. Вы можете купить дополнительные кредиты в разделе биллинга.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Поиск статьи по названию или содержанию...
@@ -259,6 +289,7 @@ ru:
       made_with: Сделано с
     header:
       go_to_homepage: Сайт
+      visit_website: Visit website
       appearance:
         system: Система
         light: Светлая
diff --git a/config/locales/sh.yml b/config/locales/sh.yml
index 967b5840d..0ec3547f8 100644
--- a/config/locales/sh.yml
+++ b/config/locales/sh.yml
@@ -91,6 +91,8 @@ sh:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ sh:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ sh:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ sh:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ sh:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/sk.yml b/config/locales/sk.yml
index 71a54c135..07cb5ebde 100644
--- a/config/locales/sk.yml
+++ b/config/locales/sk.yml
@@ -91,6 +91,8 @@ sk:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Počet vyriešených problémov
     team_csv:
       team_name: Názov tímu
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ sk:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ sk:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} stlmil konverzáciu'
       unmuted: '%{user_name} odtlmil konverzáciu'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ sk:
     online:
       delete: '%{contact_name} je online, skúste to prosím neskôr'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ sk:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/sl.yml b/config/locales/sl.yml
index f040afbc1..db82f23eb 100644
--- a/config/locales/sl.yml
+++ b/config/locales/sl.yml
@@ -91,6 +91,8 @@ sl:
       conversations_count: Število pogovorov
       avg_first_response_time: Povprečni prvi odzivni čas
       avg_resolution_time: Povprečni čas razrešitve
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Ime ekipe
       conversations_count: Število pogovorov
@@ -138,6 +140,8 @@ sl:
       instagram_story_content: '%{story_sender} vas je omenil v zgodbi: '
       instagram_deleted_story_content: Ta zgodba ni več na voljo.
       deleted: To sporočilo je bilo izbrisano
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Koda napake: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ sl:
       sla:
         added: '%{user_name} je dodal politiko SLA %{sla_name}'
         removed: '%{user_name} je odstranil politiko SLA %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} je utišal pogovor'
       unmuted: '%{user_name} je vklopil sporočila pogovora'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ sl:
     online:
       delete: '%{contact_name} je na voljo, poskusite znova pozneje'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Aplikacije nadzorne plošče'
       description: 'Aplikacije nadzorne plošče vam omogočajo, da ustvarite in vdelate aplikacije, ki prikazujejo uporabniške informacije, naročila ali zgodovino plačil, kar zagotavlja več konteksta vašim agentom za podporo strankam.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte je rešitev, ki integrira avdio in video funkcije v vašo aplikacijo. S to integracijo lahko vaši agenti začnejo video/glasovne klice z vašimi strankami neposredno iz Chatwoota.'
       meeting_name: '%{agent_name} je začel sestanek'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrirajte Chatwoot s Slackom, da bo vaša ekipa sinhronizirana. Ta integracija vam omogoča prejemanje obvestil o novih pogovorih in odgovarjanje nanje neposredno v Slackovem vmesniku."
     webhooks:
       name: 'Webhooks'
       description: 'Dogodki Webhook zagotavljajo posodobitve v realnem času o dejavnostih v vašem računu Chatwoot. Naročite se lahko na želene dogodke in Chatwoot vam bo poslal povratne klice HTTP s posodobitvami.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Ustvarite chatbote z Dialogflowom in jih preprosto integrirajte v svoj nabiralnik. Ti boti lahko obravnavajo začetne poizvedbe, preden jih prenesejo agentu za pomoč uporabnikom.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrirajte Google Translate, da agentom pomagate pri preprostem prevajanju sporočil strank. Ta integracija samodejno zazna jezik in ga pretvori v prednostni jezik agenta ali skrbnika."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Izkoristite moč velikih jezikovnih modelov OpenAI s funkcijami, kot so predlogi odgovorov, povzemanje, preoblikovanje sporočil, preverjanje črkovanja in klasifikacija oznak.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Ustvarite issue v Linearju neposredno iz pogovornega okna. Druga možnost je, da povežete obstoječe Linear issue za bolj poenostavljen in učinkovit postopek sledenja težavam.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Iskanje članka po naslovu ali telesu ...
@@ -259,6 +289,7 @@ sl:
       made_with: Narejeno z
     header:
       go_to_homepage: Spletna stran
+      visit_website: Visit website
       appearance:
         system: Sistem
         light: Svetlo
diff --git a/config/locales/sq.yml b/config/locales/sq.yml
index 7f5466eee..84e74137f 100644
--- a/config/locales/sq.yml
+++ b/config/locales/sq.yml
@@ -91,6 +91,8 @@ sq:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ sq:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ sq:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ sq:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ sq:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/sr.yml b/config/locales/sr.yml
index 32c33a279..d7e9b8b0b 100644
--- a/config/locales/sr.yml
+++ b/config/locales/sr.yml
@@ -91,6 +91,8 @@ sr-Latn:
       conversations_count: Broj razgovora
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Broj rešenih
     team_csv:
       team_name: Naziv tima
       conversations_count: Broj razgovora
@@ -138,6 +140,8 @@ sr-Latn:
       instagram_story_content: '%{story_sender} vas je pomenuo u priči: '
       instagram_deleted_story_content: Ova priča više nije dostupna.
       deleted: Poruka je obrisana
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ sr-Latn:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} je utišao razgovor'
       unmuted: '%{user_name} je uklonio utišanje razgovora'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ sr-Latn:
     online:
       delete: '%{contact_name} je dostupan, molim vas pokušajte ponovo'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Aplikacije radne table'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Veb zakačke'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Poruka je obavezna
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ sr-Latn:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/sv.yml b/config/locales/sv.yml
index 944d9fa99..0c6db6561 100644
--- a/config/locales/sv.yml
+++ b/config/locales/sv.yml
@@ -91,6 +91,8 @@ sv:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Antal lösta
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ sv:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: Detta meddelande har tagits bort
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Felkod: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ sv:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} har tystat konversationen'
       unmuted: '%{user_name} har avtystat konversationen'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ sv:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhookar'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Meddelande måste fyllas i
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Sök efter artikel baserat på rubrik eller brödtext...
@@ -259,6 +289,7 @@ sv:
       made_with: Gjord med
     header:
       go_to_homepage: Hemsida
+      visit_website: Visit website
       appearance:
         system: System
         light: Ljus
diff --git a/config/locales/ta.yml b/config/locales/ta.yml
index dcd0b947f..4002781b8 100644
--- a/config/locales/ta.yml
+++ b/config/locales/ta.yml
@@ -91,6 +91,8 @@ ta:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: தீர்மான எண்ணிக்கை
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ ta:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ ta:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ ta:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ ta:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/th.yml b/config/locales/th.yml
index 1a8def1e7..035ec8206 100644
--- a/config/locales/th.yml
+++ b/config/locales/th.yml
@@ -91,6 +91,8 @@ th:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: จำนวนความละเอียด
     team_csv:
       team_name: ชื่อทีม
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ th:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ th:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ th:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: โปรดระบุข้อความด้วย
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ th:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/tl.yml b/config/locales/tl.yml
index 102cb8461..9952a7c93 100644
--- a/config/locales/tl.yml
+++ b/config/locales/tl.yml
@@ -91,6 +91,8 @@ tl:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ tl:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ tl:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ tl:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ tl:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/tr.yml b/config/locales/tr.yml
index d27ab3123..83fe47a92 100644
--- a/config/locales/tr.yml
+++ b/config/locales/tr.yml
@@ -91,6 +91,8 @@ tr:
       conversations_count: Konuşma sayısı
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Ortalama yanıt süresi
+      resolution_count: Çözünürlük Sayısı
     team_csv:
       team_name: Ekip adı
       conversations_count: Konuşma sayısı
@@ -133,17 +135,19 @@ tr:
     no_content: 'No content'
   conversations:
     captain:
-      handoff: 'Transferring to another agent for further assistance.'
+      handoff: 'Daha fazla yardım için başka bir temsilciye aktarılıyor.'
     messages:
       instagram_story_content: '%{story_sender} hikayesinde senden bahsetti: '
       instagram_deleted_story_content: Bu hikaye artık mevcut değil.
       deleted: Bu mesaj silinmiş
+      whatsapp:
+        list_button_label: 'Bir öğe seçin'
       delivery_status:
         error_code: 'Hata kodu: %{error_code}'
     activity:
       captain:
-        resolved: 'Conversation was marked resolved by %{user_name} due to inactivity'
-        open: 'Conversation was marked open by %{user_name}'
+        resolved: 'Sohbet, %{user_name} tarafından etkinlik olmadığı için çözüldü olarak işaretlendi'
+        open: 'Sohbet, %{user_name} tarafından açık olarak işaretlendi'
       status:
         resolved: 'Konuşma %{user_name} tarafından çözümlendi olarak işaretlendi'
         contact_resolved: 'Konuşma %{contact_name} tarafından çözümlendi olarak işaretlendi'
@@ -151,8 +155,8 @@ tr:
         pending: 'Konuşma, %{user_name} tarafından bekleyen olarak işaretlendi'
         snoozed: 'Konuşma, %{user_name} tarafından erteledi olarak işaretlendi'
         auto_resolved_days: ' %{count} günlük hareketsizlik nedeniyle konuşma, sistem tarafından çözümlendi olarak işaretlendi'
-        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
-        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
+        auto_resolved_hours: 'Sohbet, sistem tarafından %{count} saat etkinlik olmadığı için çözüldü olarak işaretlendi'
+        auto_resolved_minutes: 'Sohbet, sistem tarafından %{count} dakika etkinlik olmadığı için çözüldü olarak işaretlendi'
         system_auto_open: Sistem, yeni gelen bir mesaj nedeniyle konuşmayı tekrar açtı.
       priority:
         added: '%{user_name} önceliği %{new_priority} olarak ayarladı'
@@ -172,6 +176,14 @@ tr:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear sorun %{issue_id} %{user_name} tarafından oluşturuldu'
+        issue_linked: 'Linear sorun %{issue_id} %{user_name} tarafından bağlandı'
+        issue_unlinked: 'Linear sorun %{issue_id} %{user_name} tarafından bağlantısı kaldırıldı'
+      csat:
+        not_sent_due_to_messaging_window: 'Giden mesaj kısıtlamaları nedeniyle CSAT anketi gönderilmedi'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name}, sohbeti sessize aldı'
       unmuted: '%{user_name} konuşmanın sesini açtı'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ tr:
     online:
       delete: '%{contact_name} çevrimiçi, lütfen daha sonra tekrar deneyin'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Panel Uygulamaları'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Müşterilerle doğrudan Chatwoot üzerinden video/sesli arama başlatın.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} bir toplantı başlattı'
     slack:
       name: 'Slack'
+      short_description: 'Slack üzerinden doğrudan bildirim alın ve sohbetlere yanıt verin.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow botu'
+      short_description: 'Temsilcilere aktarmadan önce ilk soruları yanıtlayacak sohbet botları oluşturun.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Çeviri'
+      short_description: 'Müşteri mesajlarını temsilciler için otomatik olarak çevirin.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'Yapay zekâ destekli yanıt önerileri, özetleme ve mesaj geliştirme.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Linear sorunlarını doğrudan sohbetlerden oluşturun ve bağlayın.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Shopify mağazanızdan sipariş detaylarına ve müşteri verilerine erişin.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
-      short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
-      description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
+      short_description: 'Kişilerinizi ve sohbetlerinizi LeadSquared CRM ile senkronize edin.'
+      description: 'Kişilerinizi ve sohbetlerinizi LeadSquared CRM ile senkronize edin. Bu entegrasyon, yeni kişiler eklendiğinde otomatik olarak LeadSquared''da potansiyel müşteri oluşturur ve satış ekibinize tam bağlam sağlamak için sohbet etkinliğini kaydeder.'
   captain:
+    copilot_message_required: Mesaj gerekli
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: '%{function_name} aracını kullanıyor'
+      completed_tool_call: '%{function_name} aracı çağrısı tamamlandı'
+      invalid_tool_call: 'Geçersiz araç çağrısı'
+      tool_not_available: 'Araç mevcut değil'
   public_portal:
     search:
       search_placeholder: Başlık veya içerikle makale arayın...
@@ -259,6 +289,7 @@ tr:
       made_with: İle yapılmıştır
     header:
       go_to_homepage: Website
+      visit_website: Siteyi ziyaret et
       appearance:
         system: Sistem
         light: Açık Mod
@@ -292,24 +323,24 @@ tr:
       one: '%{count} second'
       other: '%{count} seconds'
   automation:
-    system_name: 'Automation System'
+    system_name: 'Otomasyon Sistemi'
   crm:
-    no_message: 'No messages in conversation'
-    attachment: '[Attachment: %{type}]'
+    no_message: 'Sohbette mesaj yok'
+    attachment: '[Ek: %{type}]'
     no_content: '[No content]'
     created_activity: |
-      New conversation started on %{brand_name}
+      Yeni sohbet başlatıldı: %{brand_name}
 
-      Channel: %{channel_info}
-      Created: %{formatted_creation_time}
-      Conversation ID: %{display_id}
-      View in %{brand_name}: %{url}
+      Kanal: %{channel_info}
+      Oluşturulma: %{formatted_creation_time}
+      Sohbet Kimliği: %{display_id}
+      %{brand_name}'de görüntüle: %{url}
     transcript_activity: |
-      Conversation Transcript from %{brand_name}
+      %{brand_name} sohbet dökümü
 
-      Channel: %{channel_info}
-      Conversation ID: %{display_id}
-      View in %{brand_name}: %{url}
+      Kanal: %{channel_info}
+      Sohbet Kimliği: %{display_id}
+      %{brand_name}'de görüntüle: %{url}
 
-      Transcript:
+      Döküm:
       %{format_messages}
diff --git a/config/locales/uk.yml b/config/locales/uk.yml
index 211d11f2c..d7afbbdd3 100644
--- a/config/locales/uk.yml
+++ b/config/locales/uk.yml
@@ -91,6 +91,8 @@ uk:
       conversations_count: '№ розмов'
       avg_first_response_time: Середній час першої відповіді
       avg_resolution_time: Середній час вирішення
+      avg_reply_time: Avg reply time
+      resolution_count: Кількість вирішень
     team_csv:
       team_name: Назва команди
       conversations_count: Кількість бесід
@@ -138,6 +140,8 @@ uk:
       instagram_story_content: '%{story_sender} згадав вас у сторіс: '
       instagram_deleted_story_content: Ця історія більше не доступна.
       deleted: Це повідомлення було видалено
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Код помилки: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ uk:
       sla:
         added: '%{user_name} додав політику SLA %{sla_name}'
         removed: '%{user_name} видалив політику SLA %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} включив безвучний режим'
       unmuted: '%{user_name} виключив безвучний режим'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ uk:
     online:
       delete: '%{contact_name} в онлайні, будь ласка, спробуйте ще раз пізніше'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Додатки для головного екрану'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} розпочав зустріч'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Веб-хуки'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Необхідне повідомлення
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Пошук статті за заголовком або змістом...
@@ -259,6 +289,7 @@ uk:
       made_with: Зроблено з
     header:
       go_to_homepage: Вебсайт
+      visit_website: Visit website
       appearance:
         system: Системна
         light: Світла
diff --git a/config/locales/ur.yml b/config/locales/ur.yml
index 3b1c2dceb..e3c7382e8 100644
--- a/config/locales/ur.yml
+++ b/config/locales/ur.yml
@@ -91,6 +91,8 @@ ur:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ ur:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ ur:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ ur:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ ur:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/ur_IN.yml b/config/locales/ur_IN.yml
index c139fe327..8207db68c 100644
--- a/config/locales/ur_IN.yml
+++ b/config/locales/ur_IN.yml
@@ -91,6 +91,8 @@ ur:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Resolution Count
     team_csv:
       team_name: Team name
       conversations_count: Conversations count
@@ -138,6 +140,8 @@ ur:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: This message was deleted
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ ur:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ ur:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Message is required
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ ur:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/vi.yml b/config/locales/vi.yml
index 15dd53c0d..91119144d 100644
--- a/config/locales/vi.yml
+++ b/config/locales/vi.yml
@@ -91,6 +91,8 @@ vi:
       conversations_count: Số hội thoại
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: Số lượng giải quyết
     team_csv:
       team_name: Tên nhóm
       conversations_count: Số hội thoại
@@ -138,6 +140,8 @@ vi:
       instagram_story_content: '%{story_sender} đã đề cập đến bạn trong hội thoại: '
       instagram_deleted_story_content: Hội thoại này không còn nữa.
       deleted: Tin nhắn đã bị xoá
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ vi:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} đã tắt tiếng hội thoại'
       unmuted: '%{user_name} đã bật tiếng cuộc trò chuyện'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ vi:
     online:
       delete: '%{contact_name} đang trực tiếng, vui lòng thử lại sau'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Ứng dụng bảng điều khiển'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} đã bắt đầu một cuộc họp'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: Thông điệp bắt buộc có
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Tìm bài viết theo tiêu đề hoặc nội dung...
@@ -259,6 +289,7 @@ vi:
       made_with: Tạo bởi
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/locales/zh_CN.yml b/config/locales/zh_CN.yml
index 4a6be15c2..5e57bcd06 100644
--- a/config/locales/zh_CN.yml
+++ b/config/locales/zh_CN.yml
@@ -91,6 +91,8 @@ zh_CN:
       conversations_count: 对话数量
       avg_first_response_time: 平均首次响应时间
       avg_resolution_time: 平均解决时间
+      avg_reply_time: Avg reply time
+      resolution_count: 已解决的数量
     team_csv:
       team_name: 团队名称
       conversations_count: 对话数量
@@ -133,17 +135,19 @@ zh_CN:
     no_content: '无内容'
   conversations:
     captain:
-      handoff: 'Transferring to another agent for further assistance.'
+      handoff: '正在转接另一个客服以获得进一步协助。'
     messages:
       instagram_story_content: '%{story_sender} 会话中提到了你: '
       instagram_deleted_story_content: 本信息不存在
       deleted: 此消息已被删除
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: '错误代码: %{error_code}'
     activity:
       captain:
-        resolved: 'Conversation was marked resolved by %{user_name} due to inactivity'
-        open: 'Conversation was marked open by %{user_name}'
+        resolved: '对话被系统标记为已解决, 原因是 %{user_name} 不活跃'
+        open: '对话被 %{user_name} 打开'
       status:
         resolved: '对话被标记由 %{user_name} 解决'
         contact_resolved: '对话被 %{contact_name} 重新打开'
@@ -151,8 +155,8 @@ zh_CN:
         pending: '对话被标记由 %{user_name} 待处理'
         snoozed: '对话被 %{user_name} 暂停'
         auto_resolved_days: '对话被系统标记为已解决, 原因是 %{count} 天不活跃'
-        auto_resolved_hours: 'Conversation was marked resolved by system due to %{count} hours of inactivity'
-        auto_resolved_minutes: 'Conversation was marked resolved by system due to %{count} minutes of inactivity'
+        auto_resolved_hours: '对话被系统标记为已解决, 原因是 %{count} 小时不活跃'
+        auto_resolved_minutes: '对话被系统标记为已解决, 原因是 %{count} 分钟不活跃'
         system_auto_open: 由于收到新的消息，系统重新打开了对话。
       priority:
         added: '%{user_name} 将优先级设置为 %{new_priority}'
@@ -172,6 +176,14 @@ zh_CN:
       sla:
         added: '%{user_name} 添加了 SLA 策略 %{sla_name}'
         removed: '%{user_name} 移除了 SLA 策略 %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} 已将会话静音'
       unmuted: '%{user_name} 已将会话取消静音'
       auto_resolution_message: '由于对话长时间未活跃，已将其标记为已解决。如果您需要进一步帮助，请开始新的对话。'
@@ -199,41 +211,59 @@ zh_CN:
     online:
       delete: '%{contact_name} 在线, 请重试'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: '仪表板应用'
       description: '仪表板应用允许您创建和嵌入显示用户信息、订单或支付历史的应用程序，为您的客户支持代理提供更多上下文。'
     dyte:
       name: 'Dyte'
+      short_description: '直接从 Chatwoot 开始与客户的视频/语音通话。'
       description: 'Dyte 是一个将音频和视频功能集成到您的应用程序中的产品。通过此集成，您的代理可以直接从 Chatwoot 开始与客户的视频/语音通话。'
       meeting_name: '%{agent_name} 已开始会议'
     slack:
       name: 'Slack'
+      short_description: '在 Slack 直接接收通知和回复对话。'
       description: "将 Chatwoot 与 Slack 集成，以保持团队的同步。此集成允许您接收新对话的通知并直接在 Slack 界面中响应它们。"
     webhooks:
       name: 'Webhooks'
       description: 'Webhook 事件提供有关 Chatwoot 帐户中活动的实时更新。您可以订阅您喜欢的事件，Chatwoot 将向您发送带有更新的 HTTP 回调。'
     dialogflow:
       name: 'Dialogflow'
+      short_description: '构建聊天机器人来处理初步咨询，然后再转接给客服。'
       description: '使用 Dialogflow 构建聊天机器人，并轻松将其集成到您的收件箱中。这些机器人可以在将查询转移给客户服务代理之前处理初始查询。'
     google_translate:
       name: 'Google 翻译'
+      short_description: '自动为客服翻译客户的消息。'
       description: "集成 Google 翻译以帮助代理轻松翻译客户消息。此集成会自动检测语言并将其转换为代理或管理员的首选语言。"
     openai:
       name: 'OpenAI'
+      short_description: 'AI 驱动的答复建议、摘要和消息增强。'
       description: '利用 OpenAI 的大型语言模型功能，例如回复建议、摘要、消息改写、拼写检查和标签分类。'
     linear:
       name: 'Linear'
+      short_description: '直接在会话中创建并关联 Linear 问题。'
       description: '直接从对话窗口在 Linear 中创建问题。或者，链接现有的 Linear 问题以简化问题跟踪过程。'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: '从您的 Shopify 商店访问订单详情和客户数据。'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
-      short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
-      description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
+      short_description: '与 LeadSquared CRM 同步您的联系人和对话。'
+      description: '与 LeadSquared CRM 同步您的联系人和对话。 当添加新联系人时，这种集成会自动在潜在客户创建线索，并记录对话活动，为您的销售团队提供完整的上下文。'
   captain:
+    copilot_message_required: 消息是必填项
     copilot_error: '请为该收件箱连接一个助手以使用 Copilot'
     copilot_limit: '您的 Copilot 积分已用完。您可以从计费部分购买更多积分。'
+    copilot:
+      using_tool: '使用工具 %{function_name}'
+      completed_tool_call: '%{function_name} 工具调用完成'
+      invalid_tool_call: '无效的工具调用'
+      tool_not_available: '工具不可用'
   public_portal:
     search:
       search_placeholder: 搜索文章的标题或正文...
@@ -259,6 +289,7 @@ zh_CN:
       made_with: 制作于
     header:
       go_to_homepage: 网站
+      visit_website: Visit website
       appearance:
         system: 系统
         light: 浅色
@@ -288,24 +319,24 @@ zh_CN:
     seconds:
       other: '%{count} 秒'
   automation:
-    system_name: 'Automation System'
+    system_name: '自动化系统'
   crm:
-    no_message: 'No messages in conversation'
-    attachment: '[Attachment: %{type}]'
+    no_message: '对话中没有消息'
+    attachment: '[附件：%{type}]'
     no_content: '[无内容]'
     created_activity: |
-      New conversation started on %{brand_name}
+      %{brand_name} 的新对话
 
-      Channel: %{channel_info}
-      Created: %{formatted_creation_time}
-      Conversation ID: %{display_id}
-      View in %{brand_name}: %{url}
+      通道：%{channel_info}
+      创建于：%{formatted_creation_time}
+      对话 ID：%{display_id}
+      在 %{brand_name} 中查看：%{url}
     transcript_activity: |
-      Conversation Transcript from %{brand_name}
+      来自 %{brand_name} 的对话副本
 
-      Channel: %{channel_info}
-      Conversation ID: %{display_id}
-      View in %{brand_name}: %{url}
+      通道：%{channel_info}
+      对话 ID：%{display_id}
+      在 %{brand_name} 中查看：%{url}
 
-      Transcript:
+      副本：
       %{format_messages}
diff --git a/config/locales/zh_TW.yml b/config/locales/zh_TW.yml
index 9a248dc4b..4ff8ba720 100644
--- a/config/locales/zh_TW.yml
+++ b/config/locales/zh_TW.yml
@@ -91,6 +91,8 @@ zh_TW:
       conversations_count: No. of conversations
       avg_first_response_time: Avg first response time
       avg_resolution_time: Avg resolution time
+      avg_reply_time: Avg reply time
+      resolution_count: 已解決的數量
     team_csv:
       team_name: 團隊名稱
       conversations_count: 對話數量
@@ -138,6 +140,8 @@ zh_TW:
       instagram_story_content: '%{story_sender} mentioned you in the story: '
       instagram_deleted_story_content: This story is no longer available.
       deleted: 訊息已被刪除
+      whatsapp:
+        list_button_label: 'Choose an item'
       delivery_status:
         error_code: 'Error code: %{error_code}'
     activity:
@@ -172,6 +176,14 @@ zh_TW:
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
         removed: '%{user_name} removed SLA policy %{sla_name}'
+      linear:
+        issue_created: 'Linear issue %{issue_id} was created by %{user_name}'
+        issue_linked: 'Linear issue %{issue_id} was linked by %{user_name}'
+        issue_unlinked: 'Linear issue %{issue_id} was unlinked by %{user_name}'
+      csat:
+        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
+      auto_resolve:
+        not_sent_due_to_messaging_window: 'Auto-resolve message not sent due to outgoing message restrictions'
       muted: '%{user_name} 已將對話靜音'
       unmuted: '%{user_name} 將對話解除靜音'
       auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
@@ -199,41 +211,59 @@ zh_TW:
     online:
       delete: '%{contact_name} is Online, please try again later'
   integration_apps:
+    #Note: webhooks and dashboard_apps don't need short_description as they use different modal components
     dashboard_apps:
       name: 'Dashboard Apps'
       description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
     dyte:
       name: 'Dyte'
+      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
       description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
       meeting_name: '%{agent_name} has started a meeting'
     slack:
       name: 'Slack'
+      short_description: 'Receive notifications and respond to conversations directly in Slack.'
       description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
     webhooks:
       name: 'Webhooks'
       description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
     dialogflow:
       name: 'Dialogflow'
+      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
       description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
     google_translate:
       name: 'Google Translate'
+      short_description: 'Automatically translate customer messages for agents.'
       description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
     openai:
       name: 'OpenAI'
+      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
       description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
     linear:
       name: 'Linear'
+      short_description: 'Create and link Linear issues directly from conversations.'
       description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
+    notion:
+      name: 'Notion'
+      short_description: 'Integrate databases, documents and pages directly with Captain.'
+      description: 'Connect your Notion workspace to enable Captain to access and generate intelligent responses using content from your databases, documents, and pages to provide more contextual customer support.'
     shopify:
       name: 'Shopify'
+      short_description: 'Access order details and customer data from your Shopify store.'
       description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
     leadsquared:
       name: 'LeadSquared'
       short_description: 'Sync your contacts and conversations with LeadSquared CRM.'
       description: 'Sync your contacts and conversations with LeadSquared CRM. This integration automatically creates leads in LeadSquared when new contacts are added, and logs conversation activity to provide your sales team with complete context.'
   captain:
+    copilot_message_required: 訊息為必填
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...
@@ -259,6 +289,7 @@ zh_TW:
       made_with: Made with
     header:
       go_to_homepage: Website
+      visit_website: Visit website
       appearance:
         system: System
         light: Light
diff --git a/config/routes.rb b/config/routes.rb
index 12ce70d77..41ee52f42 100644
--- a/config/routes.rb
+++ b/config/routes.rb
@@ -228,6 +228,10 @@ Rails.application.routes.draw do
             resource :authorization, only: [:create]
           end
 
+          namespace :notion do
+            resource :authorization, only: [:create]
+          end
+
           resources :webhooks, only: [:index, :create, :update, :destroy]
           namespace :integrations do
             resources :apps, only: [:index, :show]
@@ -265,6 +269,11 @@ Rails.application.routes.draw do
                 get :linked_issues
               end
             end
+            resource :notion, controller: 'notion', only: [] do
+              collection do
+                delete :destroy
+              end
+            end
           end
           resources :working_hours, only: [:update]
 
@@ -344,6 +353,7 @@ Rails.application.routes.draw do
               get :agent
               get :team
               get :inbox
+              get :label
             end
           end
           resources :reports, only: [:index] do
@@ -492,6 +502,7 @@ Rails.application.routes.draw do
   get 'microsoft/callback', to: 'microsoft/callbacks#show'
   get 'google/callback', to: 'google/callbacks#show'
   get 'instagram/callback', to: 'instagram/callbacks#show'
+  get 'notion/callback', to: 'notion/callbacks#show'
   # ----------------------------------------------------------------------
   # Routes for external service verifications
   get '.well-known/assetlinks.json' => 'android_app#assetlinks'
@@ -522,7 +533,7 @@ Rails.application.routes.draw do
 
       resources :access_tokens, only: [:index, :show]
       resources :installation_configs, only: [:index, :new, :create, :show, :edit, :update]
-      resources :agent_bots, only: [:index, :new, :create, :show, :edit, :update] do
+      resources :agent_bots, only: [:index, :new, :create, :show, :edit, :update, :destroy] do
         delete :avatar, on: :member, action: :destroy_avatar
       end
       resources :platform_apps, only: [:index, :new, :create, :show, :edit, :update, :destroy]
diff --git a/db/migrate/20250620120000_create_channel_voice.rb b/db/migrate/20250620120000_create_channel_voice.rb
new file mode 100644
index 000000000..9e2a25723
--- /dev/null
+++ b/db/migrate/20250620120000_create_channel_voice.rb
@@ -0,0 +1,16 @@
+class CreateChannelVoice < ActiveRecord::Migration[7.0]
+  def change
+    create_table :channel_voice do |t|
+      t.string :phone_number, null: false
+      t.string :provider, null: false, default: 'twilio'
+      t.jsonb :provider_config, null: false
+      t.integer :account_id, null: false
+      t.jsonb :additional_attributes, default: {}
+
+      t.timestamps
+    end
+
+    add_index :channel_voice, :phone_number, unique: true
+    add_index :channel_voice, :account_id
+  end
+end
\ No newline at end of file
diff --git a/db/migrate/20250627195529_add_index_to_messages.rb b/db/migrate/20250627195529_add_index_to_messages.rb
new file mode 100644
index 000000000..eb6b95cdd
--- /dev/null
+++ b/db/migrate/20250627195529_add_index_to_messages.rb
@@ -0,0 +1,22 @@
+class AddIndexToMessages < ActiveRecord::Migration[7.0]
+  disable_ddl_transaction!
+
+  def change
+    # This index is added as a temporary fix for performance issues in the CSAT
+    # responses controller where we query messages with account_id, content_type
+    # and created_at. The current implementation (account.message.input_csat.count)
+    # times out with millions of messages.
+    #
+    # TODO: Create a dedicated csat_survey table and add entries when surveys are
+    # sent, then query this table instead of the entire messages table for better
+    # performance.
+    return if index_exists?(
+      :messages,
+      [:account_id, :content_type, :created_at],
+      name: 'idx_messages_account_content_created'
+    )
+
+    add_index :messages, [:account_id, :content_type, :created_at],
+              name: 'idx_messages_account_content_created', algorithm: :concurrently
+  end
+end
diff --git a/db/schema.rb b/db/schema.rb
index d065a8ff4..af0c89086 100644
--- a/db/schema.rb
+++ b/db/schema.rb
@@ -10,7 +10,7 @@
 #
 # It's strongly recommended that you check this file into your version control system.
 
-ActiveRecord::Schema[7.1].define(version: 2025_05_23_031839) do
+ActiveRecord::Schema[7.1].define(version: 2025_06_27_195529) do
   # These extensions should be enabled to support this database
   enable_extension "pg_stat_statements"
   enable_extension "pg_trgm"
@@ -443,6 +443,18 @@ ActiveRecord::Schema[7.1].define(version: 2025_05_23_031839) do
     t.index ["account_id", "profile_id"], name: "index_channel_twitter_profiles_on_account_id_and_profile_id", unique: true
   end
 
+  create_table "channel_voice", force: :cascade do |t|
+    t.string "phone_number", null: false
+    t.string "provider", default: "twilio", null: false
+    t.jsonb "provider_config", null: false
+    t.integer "account_id", null: false
+    t.jsonb "additional_attributes", default: {}
+    t.datetime "created_at", null: false
+    t.datetime "updated_at", null: false
+    t.index ["account_id"], name: "index_channel_voice_on_account_id"
+    t.index ["phone_number"], name: "index_channel_voice_on_phone_number", unique: true
+  end
+
   create_table "channel_web_widgets", id: :serial, force: :cascade do |t|
     t.string "website_url"
     t.integer "account_id"
@@ -813,6 +825,7 @@ ActiveRecord::Schema[7.1].define(version: 2025_05_23_031839) do
     t.text "processed_message_content"
     t.jsonb "sentiment", default: {}
     t.index "((additional_attributes -> 'campaign_id'::text))", name: "index_messages_on_additional_attributes_campaign_id", using: :gin
+    t.index ["account_id", "content_type", "created_at"], name: "idx_messages_account_content_created"
     t.index ["account_id", "created_at", "message_type"], name: "index_messages_on_account_created_type"
     t.index ["account_id", "inbox_id"], name: "index_messages_on_account_id_and_inbox_id"
     t.index ["account_id"], name: "index_messages_on_account_id"
@@ -907,7 +920,7 @@ ActiveRecord::Schema[7.1].define(version: 2025_05_23_031839) do
     t.text "header_text"
     t.datetime "created_at", null: false
     t.datetime "updated_at", null: false
-    t.jsonb "config", default: {"allowed_locales"=>["en"]}
+    t.jsonb "config", default: {"allowed_locales" => ["en"]}
     t.boolean "archived", default: false
     t.bigint "channel_web_widget_id"
     t.index ["channel_web_widget_id"], name: "index_portals_on_channel_web_widget_id"
diff --git a/enterprise/app/controllers/api/v1/accounts/captain/copilot_threads_controller.rb b/enterprise/app/controllers/api/v1/accounts/captain/copilot_threads_controller.rb
index 533859b95..8ea85145e 100644
--- a/enterprise/app/controllers/api/v1/accounts/captain/copilot_threads_controller.rb
+++ b/enterprise/app/controllers/api/v1/accounts/captain/copilot_threads_controller.rb
@@ -23,14 +23,25 @@ class Api::V1::Accounts::Captain::CopilotThreadsController < Api::V1::Accounts::
         message: { content: copilot_thread_params[:message] }
       )
 
-      copilot_message.enqueue_response_job(copilot_thread_params[:conversation_id], Current.user.id)
+      build_copilot_response(copilot_message)
     end
   end
 
   private
 
+  def build_copilot_response(copilot_message)
+    if Current.account.usage_limits[:captain][:responses][:current_available].positive?
+      copilot_message.enqueue_response_job(copilot_thread_params[:conversation_id], Current.user.id)
+    else
+      copilot_message.copilot_thread.copilot_messages.create!(
+        message_type: :assistant,
+        message: { content: I18n.t('captain.copilot_limit') }
+      )
+    end
+  end
+
   def ensure_message
-    return render_could_not_create_error('Message is required') if copilot_thread_params[:message].blank?
+    return render_could_not_create_error(I18n.t('captain.copilot_message_required')) if copilot_thread_params[:message].blank?
   end
 
   def assistant
diff --git a/enterprise/app/controllers/enterprise/api/v1/accounts/inboxes_controller.rb b/enterprise/app/controllers/enterprise/api/v1/accounts/inboxes_controller.rb
index b39db609d..396c3a91d 100644
--- a/enterprise/app/controllers/enterprise/api/v1/accounts/inboxes_controller.rb
+++ b/enterprise/app/controllers/enterprise/api/v1/accounts/inboxes_controller.rb
@@ -6,4 +6,28 @@ module Enterprise::Api::V1::Accounts::InboxesController
   def ee_inbox_attributes
     [auto_assignment_config: [:max_assignment_limit]]
   end
+
+  private
+
+  def allowed_channel_types
+    super + ['voice']
+  end
+
+  def channel_type_from_params
+    case permitted_params[:channel][:type]
+    when 'voice'
+      Channel::Voice
+    else
+      super
+    end
+  end
+
+  def account_channels_method
+    case permitted_params[:channel][:type]
+    when 'voice'
+      Current.account.voice_channels
+    else
+      super
+    end
+  end
 end
diff --git a/enterprise/app/controllers/enterprise/api/v1/accounts_controller.rb b/enterprise/app/controllers/enterprise/api/v1/accounts_controller.rb
index 95b85a472..339fbdf3c 100644
--- a/enterprise/app/controllers/enterprise/api/v1/accounts_controller.rb
+++ b/enterprise/app/controllers/enterprise/api/v1/accounts_controller.rb
@@ -65,7 +65,10 @@ class Enterprise::Api::V1::AccountsController < Api::BaseController
     {
       'conversation' => {},
       'non_web_inboxes' => {},
-      'agents' => {},
+      'agents' => {
+        'allowed' => @account.usage_limits[:agents],
+        'consumed' => agents(@account)
+      },
       'captain' => @account.usage_limits[:captain]
     }
   end
diff --git a/enterprise/app/controllers/enterprise/super_admin/app_configs_controller.rb b/enterprise/app/controllers/enterprise/super_admin/app_configs_controller.rb
index 2454295dc..67ce3a6a9 100644
--- a/enterprise/app/controllers/enterprise/super_admin/app_configs_controller.rb
+++ b/enterprise/app/controllers/enterprise/super_admin/app_configs_controller.rb
@@ -33,6 +33,7 @@ module Enterprise::SuperAdmin::AppConfigsController
 
   def internal_config_options
     %w[CHATWOOT_INBOX_TOKEN CHATWOOT_INBOX_HMAC_KEY ANALYTICS_TOKEN CLEARBIT_API_KEY DASHBOARD_SCRIPTS INACTIVE_WHATSAPP_NUMBERS BLOCKED_EMAIL_DOMAINS
-       CAPTAIN_CLOUD_PLAN_LIMITS ACCOUNT_SECURITY_NOTIFICATION_WEBHOOK_URL CHATWOOT_INSTANCE_ADMIN_EMAIL]
+       CAPTAIN_CLOUD_PLAN_LIMITS ACCOUNT_SECURITY_NOTIFICATION_WEBHOOK_URL CHATWOOT_INSTANCE_ADMIN_EMAIL
+       OG_IMAGE_CDN_URL OG_IMAGE_CLIENT_REF]
   end
 end
diff --git a/enterprise/app/helpers/super_admin/features.yml b/enterprise/app/helpers/super_admin/features.yml
index c20de2dfa..e86f66832 100644
--- a/enterprise/app/helpers/super_admin/features.yml
+++ b/enterprise/app/helpers/super_admin/features.yml
@@ -91,6 +91,12 @@ linear:
   enabled: true
   icon: 'icon-linear'
   config_key: 'linear'
+notion:
+  name: 'Notion'
+  description: 'Configuration for setting up Notion Integration'
+  enabled: true
+  icon: 'icon-notion'
+  config_key: 'notion'
 slack:
   name: 'Slack'
   description: 'Configuration for setting up Slack Integration'
diff --git a/enterprise/app/jobs/captain/conversation/response_builder_job.rb b/enterprise/app/jobs/captain/conversation/response_builder_job.rb
index eb62a9a38..f341a6e98 100644
--- a/enterprise/app/jobs/captain/conversation/response_builder_job.rb
+++ b/enterprise/app/jobs/captain/conversation/response_builder_job.rb
@@ -13,7 +13,7 @@ class Captain::Conversation::ResponseBuilderJob < ApplicationJob
       generate_and_process_response
     end
   rescue StandardError => e
-    raise e if e.is_a?(ActiveJob::FileNotFoundError)
+    raise e if e.is_a?(ActiveStorage::FileNotFoundError)
 
     handle_error(e)
   ensure
diff --git a/enterprise/app/models/channel/voice.rb b/enterprise/app/models/channel/voice.rb
new file mode 100644
index 000000000..a313129e2
--- /dev/null
+++ b/enterprise/app/models/channel/voice.rb
@@ -0,0 +1,64 @@
+# == Schema Information
+#
+# Table name: channel_voice
+#
+#  id                    :bigint           not null, primary key
+#  additional_attributes :jsonb
+#  phone_number          :string           not null
+#  provider              :string           default("twilio"), not null
+#  provider_config       :jsonb            not null
+#  created_at            :datetime         not null
+#  updated_at            :datetime         not null
+#  account_id            :integer          not null
+#
+# Indexes
+#
+#  index_channel_voice_on_account_id    (account_id)
+#  index_channel_voice_on_phone_number  (phone_number) UNIQUE
+#
+class Channel::Voice < ApplicationRecord
+  include Channelable
+
+  self.table_name = 'channel_voice'
+
+  validates :phone_number, presence: true, uniqueness: true
+  validates :provider, presence: true
+  validates :provider_config, presence: true
+
+  # Validate phone number format (E.164 format)
+  validates :phone_number, format: { with: /\A\+[1-9]\d{1,14}\z/ }
+
+  # Provider-specific configs stored in JSON
+  validate :validate_provider_config
+
+  EDITABLE_ATTRS = [:phone_number, :provider, { provider_config: {} }].freeze
+
+  def name
+    "Voice (#{phone_number})"
+  end
+
+  def messaging_window_enabled?
+    false
+  end
+
+  private
+
+  def validate_provider_config
+    return if provider_config.blank?
+
+    case provider
+    when 'twilio'
+      validate_twilio_config
+    end
+  end
+
+  def validate_twilio_config
+    config = provider_config.with_indifferent_access
+    required_keys = %w[account_sid auth_token api_key_sid api_key_secret]
+
+    required_keys.each do |key|
+      errors.add(:provider_config, "#{key} is required for Twilio provider") if config[key].blank?
+    end
+  end
+end
+
diff --git a/enterprise/app/models/enterprise/concerns/account.rb b/enterprise/app/models/enterprise/concerns/account.rb
index 4a573a4c4..c31b6c10e 100644
--- a/enterprise/app/models/enterprise/concerns/account.rb
+++ b/enterprise/app/models/enterprise/concerns/account.rb
@@ -11,5 +11,6 @@ module Enterprise::Concerns::Account
     has_many :captain_documents, dependent: :destroy_async, class_name: 'Captain::Document'
 
     has_many :copilot_threads, dependent: :destroy_async
+    has_many :voice_channels, dependent: :destroy_async, class_name: '::Channel::Voice'
   end
 end
diff --git a/enterprise/app/models/enterprise/inbox.rb b/enterprise/app/models/enterprise/inbox.rb
index 4cd627e41..0ae21ce00 100644
--- a/enterprise/app/models/enterprise/inbox.rb
+++ b/enterprise/app/models/enterprise/inbox.rb
@@ -1,5 +1,7 @@
 module Enterprise::Inbox
   def member_ids_with_assignment_capacity
+    return super unless enable_auto_assignment?
+
     max_assignment_limit = auto_assignment_config['max_assignment_limit']
     overloaded_agent_ids = max_assignment_limit.present? ? get_agent_ids_over_assignment_limit(max_assignment_limit) : []
     super - overloaded_agent_ids
diff --git a/enterprise/app/services/captain/tools/copilot/get_conversation_service.rb b/enterprise/app/services/captain/tools/copilot/get_conversation_service.rb
index 64b52d012..6f942ee8e 100644
--- a/enterprise/app/services/captain/tools/copilot/get_conversation_service.rb
+++ b/enterprise/app/services/captain/tools/copilot/get_conversation_service.rb
@@ -30,7 +30,7 @@ class Captain::Tools::Copilot::GetConversationService < Captain::Tools::BaseServ
     conversation = Conversation.find_by(display_id: conversation_id, account_id: @assistant.account_id)
     return 'Conversation not found' if conversation.blank?
 
-    conversation.to_llm_text
+    conversation.to_llm_text(include_private_messages: true)
   end
 
   def active?
diff --git a/enterprise/app/services/enterprise/billing/create_stripe_customer_service.rb b/enterprise/app/services/enterprise/billing/create_stripe_customer_service.rb
index 76c09a27a..e4df1050b 100644
--- a/enterprise/app/services/enterprise/billing/create_stripe_customer_service.rb
+++ b/enterprise/app/services/enterprise/billing/create_stripe_customer_service.rb
@@ -4,6 +4,8 @@ class Enterprise::Billing::CreateStripeCustomerService
   DEFAULT_QUANTITY = 2
 
   def perform
+    return if existing_subscription?
+
     customer_id = prepare_customer_id
     subscription = Stripe::Subscription.create(
       {
@@ -50,4 +52,18 @@ class Enterprise::Billing::CreateStripeCustomerService
     price_ids = default_plan['price_ids']
     price_ids.first
   end
+
+  def existing_subscription?
+    stripe_customer_id = account.custom_attributes['stripe_customer_id']
+    return false if stripe_customer_id.blank?
+
+    subscriptions = Stripe::Subscription.list(
+      {
+        customer: stripe_customer_id,
+        status: 'active',
+        limit: 1
+      }
+    )
+    subscriptions.data.present?
+  end
 end
diff --git a/enterprise/app/services/messages/audio_transcription_service.rb b/enterprise/app/services/messages/audio_transcription_service.rb
index 8b598cf28..b7d05766d 100644
--- a/enterprise/app/services/messages/audio_transcription_service.rb
+++ b/enterprise/app/services/messages/audio_transcription_service.rb
@@ -20,7 +20,10 @@ class Messages::AudioTranscriptionService < Llm::BaseOpenAiService
   private
 
   def can_transcribe?
-    account.audio_transcriptions.present? && account.usage_limits[:captain][:responses][:current_available].positive?
+    return false unless account.feature_enabled?('captain_integration')
+    return false if account.audio_transcriptions.blank?
+
+    account.usage_limits[:captain][:responses][:current_available].positive?
   end
 
   def fetch_audio_file
diff --git a/enterprise/app/views/fields/account_features_field/_form.html.erb b/enterprise/app/views/fields/account_features_field/_form.html.erb
index 6c3b33ae9..ffdd33091 100644
--- a/enterprise/app/views/fields/account_features_field/_form.html.erb
+++ b/enterprise/app/views/fields/account_features_field/_form.html.erb
@@ -9,7 +9,7 @@
       <% feature_key, display_name = key_array %>
       <div class="flex items-center justify-between p-3 bg-white rounded-lg shadow-sm outline outline-1 outline-n-container">
         <span class="text-sm text-slate-700"><%= display_name %></span>
-        <span><%= check_box "enabled_features", "feature_#{feature_key}", { checked: val, class: "h-4 w-4 rounded border-slate-300 text-indigo-600 focus:ring-indigo-600" }, true, false %></span>
+        <span><%= check_box "enabled_features", "feature_#{feature_key}", { checked: val, class: "h-4 w-4 rounded border-slate-300 text-violet-600 focus:ring-violet-600" }, true, false %></span>
       </div>
     <% end %>
   </div>
@@ -27,7 +27,7 @@
           <span class="text-sm text-slate-700"><%= display_name %></span>
         </div>
         <% should_disable = ChatwootHub.pricing_plan == 'community' %>
-        <span><%= check_box "enabled_features", "feature_#{feature_key}", { checked: val, disabled: should_disable, class: "h-4 w-4 rounded border-slate-300 text-indigo-600 focus:ring-indigo-600" }, true, false %></span>
+        <span><%= check_box "enabled_features", "feature_#{feature_key}", { checked: val, disabled: should_disable, class: "h-4 w-4 rounded border-slate-300 text-violet-600 focus:ring-violet-600" }, true, false %></span>
       </div>
     <% end %>
   </div>
diff --git a/enterprise/app/views/fields/manually_managed_features_field/_form.html.erb b/enterprise/app/views/fields/manually_managed_features_field/_form.html.erb
index b84da3d5c..97b21090a 100644
--- a/enterprise/app/views/fields/manually_managed_features_field/_form.html.erb
+++ b/enterprise/app/views/fields/manually_managed_features_field/_form.html.erb
@@ -29,7 +29,7 @@
           <%= check_box_tag "account[manually_managed_features][]", 
                          feature_key, 
                          selected_features.include?(feature_key), 
-                         class: "h-4 w-4 rounded border-slate-300 text-indigo-600 focus:ring-indigo-600" %>
+                         class: "h-4 w-4 rounded border-slate-300 text-violet-600 focus:ring-violet-600" %>
         </span>
       </div>
     <% end %>
diff --git a/lib/integrations/linear/processor_service.rb b/lib/integrations/linear/processor_service.rb
index 2dfae28dc..a3447b79e 100644
--- a/lib/integrations/linear/processor_service.rb
+++ b/lib/integrations/linear/processor_service.rb
@@ -22,18 +22,19 @@ class Integrations::Linear::ProcessorService
     }
   end
 
-  def create_issue(params)
-    response = linear_client.create_issue(params)
+  def create_issue(params, user = nil)
+    response = linear_client.create_issue(params, user)
     return response if response[:error]
 
     {
       data: { id: response['issueCreate']['issue']['id'],
-              title: response['issueCreate']['issue']['title'] }
+              title: response['issueCreate']['issue']['title'],
+              identifier: response['issueCreate']['issue']['identifier'] }
     }
   end
 
-  def link_issue(link, issue_id, title)
-    response = linear_client.link_issue(link, issue_id, title)
+  def link_issue(link, issue_id, title, user = nil)
+    response = linear_client.link_issue(link, issue_id, title, user)
     return response if response[:error]
 
     {
diff --git a/lib/integrations/slack/channel_builder.rb b/lib/integrations/slack/channel_builder.rb
index 1edacf8f7..707254e1f 100644
--- a/lib/integrations/slack/channel_builder.rb
+++ b/lib/integrations/slack/channel_builder.rb
@@ -24,10 +24,14 @@ class Integrations::Slack::ChannelBuilder
   end
 
   def channels
-    conversations_list = slack_client.conversations_list(types: 'public_channel, private_channel', exclude_archived: true)
+    conversations_list = slack_client.conversations_list(types: 'public_channel,private_channel', exclude_archived: true)
     channel_list = conversations_list.channels
     while conversations_list.response_metadata.next_cursor.present?
-      conversations_list = slack_client.conversations_list(cursor: conversations_list.response_metadata.next_cursor)
+      conversations_list = slack_client.conversations_list(
+        cursor: conversations_list.response_metadata.next_cursor,
+        types: 'public_channel,private_channel',
+        exclude_archived: true
+      )
       channel_list.concat(conversations_list.channels)
     end
     channel_list
diff --git a/lib/linear.rb b/lib/linear.rb
index 8bf967fc3..2ffcf8cca 100644
--- a/lib/linear.rb
+++ b/lib/linear.rb
@@ -1,5 +1,6 @@
 class Linear
   BASE_URL = 'https://api.linear.app/graphql'.freeze
+  REVOKE_URL = 'https://api.linear.app/oauth/revoke'.freeze
   PRIORITY_LEVELS = (0..4).to_a
 
   def initialize(access_token)
@@ -45,33 +46,24 @@ class Linear
     process_response(response)
   end
 
-  def create_issue(params)
+  def create_issue(params, user = nil)
     validate_team_and_title(params)
     validate_priority(params[:priority])
     validate_label_ids(params[:label_ids])
 
-    variables = {
-      title: params[:title],
-      teamId: params[:team_id],
-      description: params[:description],
-      assigneeId: params[:assignee_id],
-      priority: params[:priority],
-      labelIds: params[:label_ids],
-      projectId: params[:project_id],
-      stateId: params[:state_id]
-    }.compact
+    variables = build_issue_variables(params, user)
     mutation = Linear::Mutations.issue_create(variables)
     response = post({ query: mutation })
     process_response(response)
   end
 
-  def link_issue(link, issue_id, title)
+  def link_issue(link, issue_id, title, user = nil)
     raise ArgumentError, 'Missing link' if link.blank?
     raise ArgumentError, 'Missing issue id' if issue_id.blank?
 
-    payload = {
-      query: Linear::Mutations.issue_link(issue_id, link, title)
-    }
+    link_params = build_link_params(issue_id, link, title, user)
+    payload = { query: Linear::Mutations.issue_link(link_params) }
+
     response = post(payload)
     process_response(response)
   end
@@ -86,8 +78,52 @@ class Linear
     process_response(response)
   end
 
+  def revoke_token
+    response = HTTParty.post(
+      REVOKE_URL,
+      headers: { 'Authorization' => "Bearer #{@access_token}", 'Content-Type' => 'application/json' }
+    )
+    response.success?
+  end
+
   private
 
+  def build_issue_variables(params, user)
+    variables = {
+      title: params[:title],
+      teamId: params[:team_id],
+      description: params[:description],
+      assigneeId: params[:assignee_id],
+      priority: params[:priority],
+      labelIds: params[:label_ids],
+      projectId: params[:project_id],
+      stateId: params[:state_id]
+    }.compact
+
+    # Add user attribution if available
+    if user&.name.present?
+      variables[:createAsUser] = user.name
+      variables[:displayIconUrl] = user.avatar_url if user.avatar_url.present?
+    end
+
+    variables
+  end
+
+  def build_link_params(issue_id, link, title, user)
+    params = {
+      issue_id: issue_id,
+      link: link,
+      title: title
+    }
+
+    if user.present?
+      params[:user_name] = user.name if user.name.present?
+      params[:user_avatar_url] = user.avatar_url if user.avatar_url.present?
+    end
+
+    params
+  end
+
   def validate_team_and_title(params)
     raise ArgumentError, 'Missing team id' if params[:team_id].blank?
     raise ArgumentError, 'Missing title' if params[:title].blank?
diff --git a/lib/linear/mutations.rb b/lib/linear/mutations.rb
index 6a9377e13..5f34e602b 100644
--- a/lib/linear/mutations.rb
+++ b/lib/linear/mutations.rb
@@ -25,16 +25,29 @@ module Linear::Mutations
           issue {
             id
             title
+            identifier
           }
         }
       }
     GRAPHQL
   end
 
-  def self.issue_link(issue_id, link, title)
+  def self.issue_link(params)
+    issue_id = params[:issue_id]
+    link = params[:link]
+    title = params[:title]
+    user_name = params[:user_name]
+    user_avatar_url = params[:user_avatar_url]
+
+    user_params = []
+    user_params << "createAsUser: #{graphql_value(user_name)}" if user_name.present?
+    user_params << "displayIconUrl: #{graphql_value(user_avatar_url)}" if user_avatar_url.present?
+
+    user_params_str = user_params.any? ? ", #{user_params.join(', ')}" : ''
+
     <<~GRAPHQL
       mutation {
-        attachmentLinkURL(url: "#{link}", issueId: "#{issue_id}", title: "#{title}") {
+        attachmentLinkURL(url: "#{link}", issueId: "#{issue_id}", title: "#{title}"#{user_params_str}) {
           success
           attachment {
             id
diff --git a/lib/regex_helper.rb b/lib/regex_helper.rb
index 31916da7d..2eeb895ea 100644
--- a/lib/regex_helper.rb
+++ b/lib/regex_helper.rb
@@ -5,7 +5,13 @@ module RegexHelper
   # valid unicode letter, unicode number, underscore, hyphen
   # shouldn't start with a underscore or hyphen
   UNICODE_CHARACTER_NUMBER_HYPHEN_UNDERSCORE = Regexp.new('\A[\p{L}\p{N}]+[\p{L}\p{N}_-]+\Z')
-  MENTION_REGEX = Regexp.new('\[(@[\w_. ]+)\]\(mention://(?:user|team)/\d+/(.*?)+\)')
+  # Regex to match mention markdown links and extract display names
+  # Matches: [@display name](mention://user|team/id/url_encoded_name)
+  # Captures: 1) @display name (including emojis), 2) url_encoded_name
+  # Uses [^]]+ to match any characters except ] in display name to support emojis
+  # NOTE: Still used by Slack integration (lib/integrations/slack/send_on_slack_service.rb)
+  # while notifications use CommonMarker for better markdown processing
+  MENTION_REGEX = Regexp.new('\[(@[^\\]]+)\]\(mention://(?:user|team)/\d+/([^)]+)\)')
 
   TWILIO_CHANNEL_SMS_REGEX = Regexp.new('^\+\d{1,15}\z')
   TWILIO_CHANNEL_WHATSAPP_REGEX = Regexp.new('^whatsapp:\+\d{1,15}\z')
diff --git a/lib/seeders/reports/conversation_creator.rb b/lib/seeders/reports/conversation_creator.rb
new file mode 100644
index 000000000..b6259de7d
--- /dev/null
+++ b/lib/seeders/reports/conversation_creator.rb
@@ -0,0 +1,105 @@
+# frozen_string_literal: true
+
+require 'faker'
+require 'active_support/testing/time_helpers'
+
+class Seeders::Reports::ConversationCreator
+  include ActiveSupport::Testing::TimeHelpers
+
+  def initialize(account:, resources:)
+    @account = account
+    @contacts = resources[:contacts]
+    @inboxes = resources[:inboxes]
+    @teams = resources[:teams]
+    @labels = resources[:labels]
+    @agents = resources[:agents]
+    @priorities = [nil, 'urgent', 'high', 'medium', 'low']
+  end
+
+  def create_conversation(created_at:)
+    conversation = nil
+
+    ActiveRecord::Base.transaction do
+      travel_to(created_at) do
+        conversation = build_conversation
+        conversation.save!
+
+        add_labels_to_conversation(conversation)
+        create_messages_for_conversation(conversation)
+        resolve_conversation_if_needed(conversation)
+      end
+
+      travel_back
+    end
+
+    conversation
+  end
+
+  private
+
+  def build_conversation
+    contact = @contacts.sample
+    inbox = @inboxes.sample
+
+    contact_inbox = find_or_create_contact_inbox(contact, inbox)
+    assignee = select_assignee(inbox)
+    team = select_team
+    priority = @priorities.sample
+
+    contact_inbox.conversations.new(
+      account: @account,
+      inbox: inbox,
+      contact: contact,
+      assignee: assignee,
+      team: team,
+      priority: priority
+    )
+  end
+
+  def find_or_create_contact_inbox(contact, inbox)
+    inbox.contact_inboxes.find_or_create_by!(
+      contact: contact,
+      source_id: SecureRandom.hex
+    )
+  end
+
+  def select_assignee(inbox)
+    rand(10) < 8 ? inbox.members.sample : nil
+  end
+
+  def select_team
+    rand(10) < 7 ? @teams.sample : nil
+  end
+
+  def add_labels_to_conversation(conversation)
+    labels_to_add = @labels.sample(rand(5..20))
+    conversation.update_labels(labels_to_add.map(&:title))
+  end
+
+  def create_messages_for_conversation(conversation)
+    message_creator = Seeders::Reports::MessageCreator.new(
+      account: @account,
+      agents: @agents,
+      conversation: conversation
+    )
+    message_creator.create_messages
+  end
+
+  def resolve_conversation_if_needed(conversation)
+    return unless rand < 0.7
+
+    resolution_delay = rand((30.minutes)..(24.hours))
+    travel(resolution_delay)
+    conversation.update!(status: :resolved)
+
+    trigger_conversation_resolved_event(conversation)
+  end
+
+  def trigger_conversation_resolved_event(conversation)
+    event_data = { conversation: conversation }
+
+    ReportingEventListener.instance.conversation_resolved(
+      Events::Base.new('conversation_resolved', Time.current, event_data)
+    )
+  end
+end
diff --git a/lib/seeders/reports/message_creator.rb b/lib/seeders/reports/message_creator.rb
new file mode 100644
index 000000000..fc10716d9
--- /dev/null
+++ b/lib/seeders/reports/message_creator.rb
@@ -0,0 +1,141 @@
+# frozen_string_literal: true
+
+require 'faker'
+require 'active_support/testing/time_helpers'
+
+class Seeders::Reports::MessageCreator
+  include ActiveSupport::Testing::TimeHelpers
+
+  MESSAGES_PER_CONVERSATION = 5
+
+  def initialize(account:, agents:, conversation:)
+    @account = account
+    @agents = agents
+    @conversation = conversation
+  end
+
+  def create_messages
+    message_count = rand(MESSAGES_PER_CONVERSATION..MESSAGES_PER_CONVERSATION + 5)
+    first_agent_reply = true
+
+    message_count.times do |i|
+      message = create_single_message(i)
+      first_agent_reply = handle_reply_tracking(message, i, first_agent_reply)
+    end
+  end
+
+  def create_single_message(index)
+    is_incoming = index.even?
+    add_realistic_delay(index, is_incoming) if index.positive?
+    create_message(is_incoming)
+  end
+
+  def handle_reply_tracking(message, index, first_agent_reply)
+    return first_agent_reply if index.even? # Skip incoming messages
+
+    handle_agent_reply_events(message, first_agent_reply)
+    false # No longer first reply after any agent message
+  end
+
+  private
+
+  def add_realistic_delay(_message_index, is_incoming)
+    delay = calculate_message_delay(is_incoming)
+    travel(delay)
+  end
+
+  def calculate_message_delay(is_incoming)
+    if is_incoming
+      # Customer response time: 1 minute to 4 hours
+      rand((1.minute)..(4.hours))
+    elsif business_hours_active?(Time.current)
+      # Agent response time varies by business hours
+      rand((30.seconds)..(30.minutes))
+    else
+      rand((1.hour)..(8.hours))
+    end
+  end
+
+  def create_message(is_incoming)
+    if is_incoming
+      create_incoming_message
+    else
+      create_outgoing_message
+    end
+  end
+
+  def create_incoming_message
+    @conversation.messages.create!(
+      account: @account,
+      inbox: @conversation.inbox,
+      message_type: :incoming,
+      content: generate_message_content,
+      sender: @conversation.contact
+    )
+  end
+
+  def create_outgoing_message
+    sender = @conversation.assignee || @agents.sample
+
+    @conversation.messages.create!(
+      account: @account,
+      inbox: @conversation.inbox,
+      message_type: :outgoing,
+      content: generate_message_content,
+      sender: sender
+    )
+  end
+
+  def generate_message_content
+    Faker::Lorem.paragraph(sentence_count: rand(1..5))
+  end
+
+  def handle_agent_reply_events(message, is_first_reply)
+    if is_first_reply
+      trigger_first_reply_event(message)
+    else
+      trigger_reply_event(message)
+    end
+  end
+
+  def business_hours_active?(time)
+    weekday = time.wday
+    hour = time.hour
+    weekday.between?(1, 5) && hour.between?(9, 17)
+  end
+
+  def trigger_first_reply_event(message)
+    event_data = {
+      message: message,
+      conversation: message.conversation
+    }
+
+    ReportingEventListener.instance.first_reply_created(
+      Events::Base.new('first_reply_created', Time.current, event_data)
+    )
+  end
+
+  def trigger_reply_event(message)
+    waiting_since = calculate_waiting_since(message)
+
+    event_data = {
+      message: message,
+      conversation: message.conversation,
+      waiting_since: waiting_since
+    }
+
+    ReportingEventListener.instance.reply_created(
+      Events::Base.new('reply_created', Time.current, event_data)
+    )
+  end
+
+  def calculate_waiting_since(message)
+    last_customer_message = message.conversation.messages
+                                   .where(message_type: :incoming)
+                                   .where('created_at < ?', message.created_at)
+                                   .order(:created_at)
+                                   .last
+
+    last_customer_message&.created_at || message.conversation.created_at
+  end
+end
diff --git a/lib/seeders/reports/report_data_seeder.rb b/lib/seeders/reports/report_data_seeder.rb
new file mode 100644
index 000000000..909818b72
--- /dev/null
+++ b/lib/seeders/reports/report_data_seeder.rb
@@ -0,0 +1,234 @@
+# frozen_string_literal: true
+
+# Reports Data Seeder
+#
+# Generates realistic test data for performance testing of reports and analytics.
+# Creates conversations, messages, contacts, agents, teams, and labels with proper
+# reporting events (first response times, resolution times, etc.) using time travel
+# to generate historical data with realistic timestamps.
+#
+# Usage:
+#   ACCOUNT_ID=1 ENABLE_ACCOUNT_SEEDING=true bundle exec rake db:seed:reports_data
+#
+# This will create:
+#   - 1000 conversations with realistic message exchanges
+#   - 100 contacts with realistic profiles
+#   - 20 agents assigned to teams and inboxes
+#   - 5 teams with realistic distribution
+#   - 30 labels with random assignments
+#   - 3 inboxes with agent assignments
+#   - Realistic reporting events with historical timestamps
+#
+# Note: This seeder clears existing data for the account before seeding.
+
+require 'faker'
+require_relative 'conversation_creator'
+require_relative 'message_creator'
+
+# rubocop:disable Rails/Output
+class Seeders::Reports::ReportDataSeeder
+  include ActiveSupport::Testing::TimeHelpers
+
+  TOTAL_CONVERSATIONS = 1000
+  TOTAL_CONTACTS = 100
+  TOTAL_AGENTS = 20
+  TOTAL_TEAMS = 5
+  TOTAL_LABELS = 30
+  TOTAL_INBOXES = 3
+  MESSAGES_PER_CONVERSATION = 5
+  START_DATE = 3.months.ago # rubocop:disable Rails/RelativeDateConstant
+  END_DATE = Time.current
+
+  def initialize(account:)
+    raise 'Account Seeding is not allowed.' unless ENV.fetch('ENABLE_ACCOUNT_SEEDING', !Rails.env.production?)
+
+    @account = account
+    @teams = []
+    @agents = []
+    @labels = []
+    @inboxes = []
+    @contacts = []
+  end
+
+  def perform!
+    puts "Starting reports data seeding for account: #{@account.name}"
+
+    # Clear existing data
+    clear_existing_data
+
+    create_teams
+    create_agents
+    create_labels
+    create_inboxes
+    create_contacts
+
+    create_conversations
+
+    puts "Completed reports data seeding for account: #{@account.name}"
+  end
+
+  private
+
+  def clear_existing_data
+    puts "Clearing existing data for account: #{@account.id}"
+    @account.teams.destroy_all
+    @account.conversations.destroy_all
+    @account.labels.destroy_all
+    @account.inboxes.destroy_all
+    @account.contacts.destroy_all
+    @account.agents.destroy_all
+    @account.reporting_events.destroy_all
+  end
+
+  def create_teams
+    TOTAL_TEAMS.times do |i|
+      team = @account.teams.create!(
+        name: "#{Faker::Company.industry} Team #{i + 1}"
+      )
+      @teams << team
+      print "\rCreating teams: #{i + 1}/#{TOTAL_TEAMS}"
+    end
+
+    print "\n"
+  end
+
+  def create_agents
+    TOTAL_AGENTS.times do |i|
+      user = create_single_agent(i)
+      assign_agent_to_teams(user)
+      @agents << user
+      print "\rCreating agents: #{i + 1}/#{TOTAL_AGENTS}"
+    end
+
+    print "\n"
+  end
+
+  def create_single_agent(index)
+    random_suffix = SecureRandom.hex(4)
+    user = User.create!(
+      name: Faker::Name.name,
+      email: "agent_#{index + 1}_#{random_suffix}@#{@account.domain || 'example.com'}",
+      password: 'Password1!.',
+      confirmed_at: Time.current
+    )
+    user.skip_confirmation!
+    user.save!
+
+    AccountUser.create!(
+      account_id: @account.id,
+      user_id: user.id,
+      role: :agent
+    )
+
+    user
+  end
+
+  def assign_agent_to_teams(user)
+    teams_to_assign = @teams.sample(rand(1..3))
+    teams_to_assign.each do |team|
+      TeamMember.create!(
+        team_id: team.id,
+        user_id: user.id
+      )
+    end
+  end
+
+  def create_labels
+    TOTAL_LABELS.times do |i|
+      label = @account.labels.create!(
+        title: "Label-#{i + 1}-#{Faker::Lorem.word}",
+        description: Faker::Company.catch_phrase,
+        color: Faker::Color.hex_color
+      )
+      @labels << label
+      print "\rCreating labels: #{i + 1}/#{TOTAL_LABELS}"
+    end
+
+    print "\n"
+  end
+
+  def create_inboxes
+    TOTAL_INBOXES.times do |_i|
+      inbox = create_single_inbox
+      assign_agents_to_inbox(inbox)
+      @inboxes << inbox
+      print "\rCreating inboxes: #{@inboxes.size}/#{TOTAL_INBOXES}"
+    end
+
+    print "\n"
+  end
+
+  def create_single_inbox
+    channel = Channel::WebWidget.create!(
+      website_url: "https://#{Faker::Internet.domain_name}",
+      account_id: @account.id
+    )
+
+    @account.inboxes.create!(
+      name: "#{Faker::Company.name} Website",
+      channel: channel
+    )
+  end
+
+  def assign_agents_to_inbox(inbox)
+    agents_to_assign = if @inboxes.empty?
+                         # First inbox gets all agents to ensure coverage
+                         @agents
+                       else
+                         # Subsequent inboxes get random selection with some overlap
+                         min_agents = [@agents.size / TOTAL_INBOXES, 10].max
+                         max_agents = [(@agents.size * 0.8).to_i, 50].min
+                         @agents.sample(rand(min_agents..max_agents))
+                       end
+
+    agents_to_assign.each do |agent|
+      InboxMember.create!(inbox: inbox, user: agent)
+    end
+  end
+
+  def create_contacts
+    TOTAL_CONTACTS.times do |i|
+      contact = @account.contacts.create!(
+        name: Faker::Name.name,
+        email: Faker::Internet.email,
+        phone_number: Faker::PhoneNumber.cell_phone_in_e164,
+        identifier: SecureRandom.uuid,
+        additional_attributes: {
+          company: Faker::Company.name,
+          city: Faker::Address.city,
+          country: Faker::Address.country,
+          customer_since: Faker::Date.between(from: 2.years.ago, to: Time.zone.today)
+        }
+      )
+      @contacts << contact
+
+      print "\rCreating contacts: #{i + 1}/#{TOTAL_CONTACTS}"
+    end
+
+    print "\n"
+  end
+
+  def create_conversations
+    conversation_creator = Seeders::Reports::ConversationCreator.new(
+      account: @account,
+      resources: {
+        contacts: @contacts,
+        inboxes: @inboxes,
+        teams: @teams,
+        labels: @labels,
+        agents: @agents
+      }
+    )
+
+    TOTAL_CONVERSATIONS.times do |i|
+      created_at = Faker::Time.between(from: START_DATE, to: END_DATE)
+      conversation_creator.create_conversation(created_at: created_at)
+
+      completion_percentage = ((i + 1).to_f / TOTAL_CONVERSATIONS * 100).round
+      print "\rCreating conversations: #{i + 1}/#{TOTAL_CONVERSATIONS} (#{completion_percentage}%)"
+    end
+
+    print "\n"
+  end
+end
+# rubocop:enable Rails/Output
diff --git a/lib/tasks/dev/variant_toggle.rake b/lib/tasks/dev/variant_toggle.rake
new file mode 100644
index 000000000..643a37b9d
--- /dev/null
+++ b/lib/tasks/dev/variant_toggle.rake
@@ -0,0 +1,126 @@
+# frozen_string_literal: true
+
+# rubocop:disable Metrics/BlockLength
+namespace :chatwoot do
+  namespace :dev do
+    desc 'Toggle between Chatwoot variants with interactive menu'
+    task toggle_variant: :environment do
+      # Only allow in development environment
+      return unless Rails.env.development?
+
+      show_current_variant
+      show_variant_menu
+      handle_user_selection
+    end
+
+    desc 'Show current Chatwoot variant status'
+    task show_variant: :environment do
+      return unless Rails.env.development?
+
+      show_current_variant
+    end
+
+    private
+
+    def show_current_variant
+      puts "\n#{('=' * 50)}"
+      puts '🚀 CHATWOOT VARIANT MANAGER'
+      puts '=' * 50
+
+      # Check InstallationConfig
+      deployment_env = InstallationConfig.find_by(name: 'DEPLOYMENT_ENV')&.value
+      pricing_plan = InstallationConfig.find_by(name: 'INSTALLATION_PRICING_PLAN')&.value
+
+      # Determine current variant based on configs
+      current_variant = if deployment_env == 'cloud'
+                          'Cloud'
+                        elsif pricing_plan == 'enterprise'
+                          'Enterprise'
+                        else
+                          'Community'
+                        end
+
+      puts "📊 Current Variant: #{current_variant}"
+      puts "   Deployment Environment: #{deployment_env || 'Not set'}"
+      puts "   Pricing Plan: #{pricing_plan || 'community'}"
+      puts ''
+    end
+
+    def show_variant_menu
+      puts '🎯 Select a variant to switch to:'
+      puts ''
+      puts '1. 🆓 Community   (Free version with basic features)'
+      puts '2. 🏢 Enterprise  (Self-hosted with premium features)'
+      puts '3. 🌥️  Cloud       (Cloud deployment with premium features)'
+      puts ''
+      puts '0. ❌ Cancel'
+      puts ''
+      print 'Enter your choice (0-3): '
+    end
+
+    def handle_user_selection
+      choice = $stdin.gets.chomp
+
+      case choice
+      when '1'
+        switch_to_variant('Community') { configure_community_variant }
+      when '2'
+        switch_to_variant('Enterprise') { configure_enterprise_variant }
+      when '3'
+        switch_to_variant('Cloud') { configure_cloud_variant }
+      when '0'
+        cancel_operation
+      else
+        invalid_choice
+      end
+
+      puts "\n🎉 Changes applied successfully! No restart required."
+    end
+
+    def switch_to_variant(variant_name)
+      puts "\n🔄 Switching to #{variant_name} variant..."
+      yield
+      clear_cache
+      puts "✅ Successfully switched to #{variant_name} variant!"
+    end
+
+    def cancel_operation
+      puts "\n❌ Cancelled. No changes made."
+      exit 0
+    end
+
+    def invalid_choice
+      puts "\n❌ Invalid choice. Please select 0-3."
+      puts 'No changes made.'
+      exit 1
+    end
+
+    def configure_community_variant
+      update_installation_config('DEPLOYMENT_ENV', 'self-hosted')
+      update_installation_config('INSTALLATION_PRICING_PLAN', 'community')
+    end
+
+    def configure_enterprise_variant
+      update_installation_config('DEPLOYMENT_ENV', 'self-hosted')
+      update_installation_config('INSTALLATION_PRICING_PLAN', 'enterprise')
+    end
+
+    def configure_cloud_variant
+      update_installation_config('DEPLOYMENT_ENV', 'cloud')
+      update_installation_config('INSTALLATION_PRICING_PLAN', 'enterprise')
+    end
+
+    def update_installation_config(name, value)
+      config = InstallationConfig.find_or_initialize_by(name: name)
+      config.value = value
+      config.save!
+      puts "   💾 Updated #{name} → #{value}"
+    end
+
+    def clear_cache
+      GlobalConfig.clear_cache
+      puts '   🗑️  Cleared configuration cache'
+    end
+  end
+end
+# rubocop:enable Metrics/BlockLength
diff --git a/lib/tasks/seed_reports_data.rake b/lib/tasks/seed_reports_data.rake
new file mode 100644
index 000000000..5c80f1e51
--- /dev/null
+++ b/lib/tasks/seed_reports_data.rake
@@ -0,0 +1,24 @@
+namespace :db do
+  namespace :seed do
+    desc 'Seed test data for reports with conversations, contacts, agents, teams, and realistic reporting events'
+    task reports_data: :environment do
+      if ENV['ACCOUNT_ID'].blank?
+        puts 'Please provide an ACCOUNT_ID environment variable'
+        puts 'Usage: ACCOUNT_ID=1 ENABLE_ACCOUNT_SEEDING=true bundle exec rake db:seed:reports_data'
+        exit 1
+      end
+
+      ENV['ENABLE_ACCOUNT_SEEDING'] = 'true' if ENV['ENABLE_ACCOUNT_SEEDING'].blank?
+
+      account_id = ENV.fetch('ACCOUNT_ID', nil)
+      account = Account.find(account_id)
+
+      puts "Starting reports data seeding for account: #{account.name} (ID: #{account.id})"
+
+      seeder = Seeders::Reports::ReportDataSeeder.new(account: account)
+      seeder.perform!
+
+      puts "Finished seeding reports data for account: #{account.name}"
+    end
+  end
+end
diff --git a/package.json b/package.json
index eb5098fa0..1ca8d1025 100644
--- a/package.json
+++ b/package.json
@@ -1,6 +1,6 @@
 {
   "name": "@chatwoot/chatwoot",
-  "version": "4.2.0",
+  "version": "4.3.0",
   "license": "MIT",
   "scripts": {
     "eslint": "eslint app/**/*.{js,vue}",
@@ -33,8 +33,8 @@
   "dependencies": {
     "@breezystack/lamejs": "^1.2.7",
     "@chatwoot/ninja-keys": "1.2.3",
-    "@chatwoot/prosemirror-schema": "1.1.1-next",
-    "@chatwoot/utils": "^0.0.46",
+    "@chatwoot/prosemirror-schema": "1.1.6-next",
+    "@chatwoot/utils": "^0.0.47",
     "@formkit/core": "^1.6.7",
     "@formkit/vue": "^1.6.7",
     "@hcaptcha/vue3-hcaptcha": "^1.3.0",
diff --git a/pnpm-lock.yaml b/pnpm-lock.yaml
index db7589569..a88cfc084 100644
--- a/pnpm-lock.yaml
+++ b/pnpm-lock.yaml
@@ -20,11 +20,11 @@ importers:
         specifier: 1.2.3
         version: 1.2.3
       '@chatwoot/prosemirror-schema':
-        specifier: 1.1.1-next
-        version: 1.1.1-next
+        specifier: 1.1.6-next
+        version: 1.1.6-next
       '@chatwoot/utils':
-        specifier: ^0.0.46
-        version: 0.0.46
+        specifier: ^0.0.47
+        version: 0.0.47
       '@formkit/core':
         specifier: ^1.6.7
         version: 1.6.7
@@ -403,11 +403,11 @@ packages:
   '@chatwoot/ninja-keys@1.2.3':
     resolution: {integrity: sha512-xM8d9P5ikDMZm2WbaCTk/TW5HFauylrU3cJ75fq5je6ixKwyhl/0kZbVN/vbbZN4+AUX/OaSIn6IJbtCgIF67g==}
 
-  '@chatwoot/prosemirror-schema@1.1.1-next':
-    resolution: {integrity: sha512-/M2qZ+ZF7GlQNt1riwVP499fvp3hxSqd5iy8hxyF9pkj9qQ+OKYn5JK+v3qwwqQY3IxhmNOn1Lp6tm7vstrd9Q==}
+  '@chatwoot/prosemirror-schema@1.1.6-next':
+    resolution: {integrity: sha512-9lf7FrcED/B5oyGrMmIkbegkhlC/P0NrtXoX8k94YWRosZcx0hGVGhpTud+0Mhm7saAfGerKIwTRVDmmnxPuCA==}
 
-  '@chatwoot/utils@0.0.46':
-    resolution: {integrity: sha512-a68CQ+aPFfyMr7dnXUUSt/kwHEazBd7Y8aidDZeDp5eL7sych7EpmT5XMTmhttlqMiRsmwETblXJJ2fBH6I44A==}
+  '@chatwoot/utils@0.0.47':
+    resolution: {integrity: sha512-0z/MY+rBjDnf6zuWbMdzexH+zFDXU/g5fPr/kcUxnqtvPsZIQpL8PvwSPBW0+wS6R7LChndNkdviV1e9H8Yp+Q==}
     engines: {node: '>=10'}
 
   '@codemirror/commands@6.7.0':
@@ -5237,7 +5237,7 @@ snapshots:
       hotkeys-js: 3.8.7
       lit: 2.2.6
 
-  '@chatwoot/prosemirror-schema@1.1.1-next':
+  '@chatwoot/prosemirror-schema@1.1.6-next':
     dependencies:
       markdown-it-sup: 2.0.0
       prosemirror-commands: 1.6.0
@@ -5255,7 +5255,7 @@ snapshots:
       prosemirror-utils: 1.2.2(prosemirror-model@1.22.3)(prosemirror-state@1.4.3)
       prosemirror-view: 1.34.1
 
-  '@chatwoot/utils@0.0.46':
+  '@chatwoot/utils@0.0.47':
     dependencies:
       date-fns: 2.30.0
 
diff --git a/public/assets/images/dashboard/channels/voice.png b/public/assets/images/dashboard/channels/voice.png
new file mode 100644
index 000000000..7c9481faf
Binary files /dev/null and b/public/assets/images/dashboard/channels/voice.png differ
diff --git a/public/dashboard/images/integrations/notion-dark.png b/public/dashboard/images/integrations/notion-dark.png
new file mode 100644
index 000000000..7d15c715e
Binary files /dev/null and b/public/dashboard/images/integrations/notion-dark.png differ
diff --git a/public/dashboard/images/integrations/notion.png b/public/dashboard/images/integrations/notion.png
new file mode 100644
index 000000000..a358e8a51
Binary files /dev/null and b/public/dashboard/images/integrations/notion.png differ
diff --git a/spec/builders/v2/reports/label_summary_builder_spec.rb b/spec/builders/v2/reports/label_summary_builder_spec.rb
new file mode 100644
index 000000000..1560008a1
--- /dev/null
+++ b/spec/builders/v2/reports/label_summary_builder_spec.rb
@@ -0,0 +1,317 @@
+require 'rails_helper'
+
+RSpec.describe V2::Reports::LabelSummaryBuilder do
+  include ActiveJob::TestHelper
+
+  let_it_be(:account) { create(:account) }
+  let_it_be(:label_1) { create(:label, title: 'label_1', account: account) }
+  let_it_be(:label_2) { create(:label, title: 'label_2', account: account) }
+  let_it_be(:label_3) { create(:label, title: 'label_3', account: account) }
+
+  let(:params) do
+    {
+      business_hours: business_hours,
+      since: (Time.zone.today - 3.days).to_time.to_i.to_s,
+      until: Time.zone.today.end_of_day.to_time.to_i.to_s,
+      timezone_offset: 0
+    }
+  end
+  let(:builder) { described_class.new(account: account, params: params) }
+
+  describe '#initialize' do
+    let(:business_hours) { false }
+
+    it 'sets account and params' do
+      expect(builder.account).to eq(account)
+      expect(builder.params).to eq(params)
+    end
+
+    it 'sets timezone from timezone_offset' do
+      builder_with_offset = described_class.new(account: account, params: { timezone_offset: -8 })
+      expect(builder_with_offset.instance_variable_get(:@timezone)).to eq('Pacific Time (US & Canada)')
+    end
+
+    it 'defaults timezone when timezone_offset is not provided' do
+      builder_without_offset = described_class.new(account: account, params: {})
+      expect(builder_without_offset.instance_variable_get(:@timezone)).not_to be_nil
+    end
+  end
+
+  describe '#build' do
+    context 'when there are no labels' do
+      let(:business_hours) { false }
+      let(:empty_account) { create(:account) }
+      let(:empty_builder) { described_class.new(account: empty_account, params: params) }
+
+      it 'returns empty array' do
+        expect(empty_builder.build).to eq([])
+      end
+    end
+
+    context 'when there are labels but no conversations' do
+      let(:business_hours) { false }
+
+      it 'returns zero values for all labels' do
+        report = builder.build
+
+        expect(report.length).to eq(3)
+
+        bug_report = report.find { |r| r[:name] == 'label_1' }
+        feature_request = report.find { |r| r[:name] == 'label_2' }
+        customer_support = report.find { |r| r[:name] == 'label_3' }
+
+        [
+          [bug_report, label_1, 'label_1'],
+          [feature_request, label_2, 'label_2'],
+          [customer_support, label_3, 'label_3']
+        ].each do |report_data, label, label_name|
+          expect(report_data).to include(
+            id: label.id,
+            name: label_name,
+            conversations_count: 0,
+            avg_resolution_time: 0,
+            avg_first_response_time: 0,
+            avg_reply_time: 0,
+            resolved_conversations_count: 0
+          )
+        end
+      end
+    end
+
+    context 'when there are labeled conversations with metrics' do
+      before do
+        travel_to(Time.zone.today) do
+          user = create(:user, account: account)
+          inbox = create(:inbox, account: account)
+          create(:inbox_member, user: user, inbox: inbox)
+
+          gravatar_url = 'https://www.gravatar.com'
+          stub_request(:get, /#{gravatar_url}.*/).to_return(status: 404)
+
+          perform_enqueued_jobs do
+            # Create conversations with label_1
+            3.times do
+              conversation = create(:conversation, account: account,
+                                                   inbox: inbox, assignee: user,
+                                                   created_at: Time.zone.today)
+              create_list(:message, 2, message_type: 'outgoing',
+                                       account: account, inbox: inbox,
+                                       conversation: conversation,
+                                       created_at: Time.zone.today + 1.hour)
+              create_list(:message, 1, message_type: 'incoming',
+                                       account: account, inbox: inbox,
+                                       conversation: conversation,
+                                       created_at: Time.zone.today + 2.hours)
+              conversation.update_labels('label_1')
+              conversation.label_list
+              conversation.save!
+            end
+
+            # Create conversations with label_2
+            2.times do
+              conversation = create(:conversation, account: account,
+                                                   inbox: inbox, assignee: user,
+                                                   created_at: Time.zone.today)
+              create_list(:message, 1, message_type: 'outgoing',
+                                       account: account, inbox: inbox,
+                                       conversation: conversation,
+                                       created_at: Time.zone.today + 1.hour)
+              conversation.update_labels('label_2')
+              conversation.label_list
+              conversation.save!
+            end
+
+            # Resolve some conversations
+            conversations_to_resolve = account.conversations.first(2)
+            conversations_to_resolve.each(&:toggle_status)
+
+            # Create some reporting events
+            account.conversations.reload.each_with_index do |conv, idx|
+              # First response times
+              create(:reporting_event,
+                     account: account,
+                     conversation: conv,
+                     name: 'first_response',
+                     value: (30 + (idx * 10)) * 60,
+                     value_in_business_hours: (20 + (idx * 5)) * 60,
+                     created_at: Time.zone.today)
+
+              # Reply times
+              create(:reporting_event,
+                     account: account,
+                     conversation: conv,
+                     name: 'reply_time',
+                     value: (15 + (idx * 5)) * 60,
+                     value_in_business_hours: (10 + (idx * 3)) * 60,
+                     created_at: Time.zone.today)
+
+              # Resolution times for resolved conversations
+              next unless conv.resolved?
+
+              create(:reporting_event,
+                     account: account,
+                     conversation: conv,
+                     name: 'conversation_resolved',
+                     value: (60 + (idx * 30)) * 60,
+                     value_in_business_hours: (45 + (idx * 20)) * 60,
+                     created_at: Time.zone.today)
+            end
+          end
+        end
+      end
+
+      context 'when business hours is disabled' do
+        let(:business_hours) { false }
+
+        it 'returns correct label stats using regular values' do
+          report = builder.build
+
+          expect(report.length).to eq(3)
+
+          label_1_report = report.find { |r| r[:name] == 'label_1' }
+          label_2_report = report.find { |r| r[:name] == 'label_2' }
+          label_3_report = report.find { |r| r[:name] == 'label_3' }
+
+          expect(label_1_report).to include(
+            conversations_count: 3,
+            avg_first_response_time: be > 0,
+            avg_reply_time: be > 0
+          )
+
+          expect(label_2_report).to include(
+            conversations_count: 2,
+            avg_first_response_time: be > 0,
+            avg_reply_time: be > 0
+          )
+
+          expect(label_3_report).to include(
+            conversations_count: 0,
+            avg_first_response_time: 0,
+            avg_reply_time: 0
+          )
+        end
+      end
+
+      context 'when business hours is enabled' do
+        let(:business_hours) { true }
+
+        it 'returns correct label stats using business hours values' do
+          report = builder.build
+
+          expect(report.length).to eq(3)
+
+          label_1_report = report.find { |r| r[:name] == 'label_1' }
+          label_2_report = report.find { |r| r[:name] == 'label_2' }
+
+          expect(label_1_report[:conversations_count]).to eq(3)
+          expect(label_1_report[:avg_first_response_time]).to be > 0
+          expect(label_1_report[:avg_reply_time]).to be > 0
+
+          expect(label_2_report[:conversations_count]).to eq(2)
+          expect(label_2_report[:avg_first_response_time]).to be > 0
+          expect(label_2_report[:avg_reply_time]).to be > 0
+        end
+      end
+    end
+
+    context 'when filtering by date range' do
+      let(:business_hours) { false }
+
+      before do
+        travel_to(Time.zone.today) do
+          user = create(:user, account: account)
+          inbox = create(:inbox, account: account)
+          create(:inbox_member, user: user, inbox: inbox)
+
+          gravatar_url = 'https://www.gravatar.com'
+          stub_request(:get, /#{gravatar_url}.*/).to_return(status: 404)
+
+          perform_enqueued_jobs do
+            # Conversation within range
+            conversation_in_range = create(:conversation, account: account,
+                                                          inbox: inbox, assignee: user,
+                                                          created_at: 2.days.ago)
+            conversation_in_range.update_labels('label_1')
+            conversation_in_range.label_list
+            conversation_in_range.save!
+
+            create(:reporting_event,
+                   account: account,
+                   conversation: conversation_in_range,
+                   name: 'first_response',
+                   value: 1800,
+                   created_at: 2.days.ago)
+
+            # Conversation outside range (too old)
+            conversation_out_of_range = create(:conversation, account: account,
+                                                              inbox: inbox, assignee: user,
+                                                              created_at: 1.week.ago)
+            conversation_out_of_range.update_labels('label_1')
+            conversation_out_of_range.label_list
+            conversation_out_of_range.save!
+
+            create(:reporting_event,
+                   account: account,
+                   conversation: conversation_out_of_range,
+                   name: 'first_response',
+                   value: 3600,
+                   created_at: 1.week.ago)
+          end
+        end
+      end
+
+      it 'only includes conversations within the date range' do
+        report = builder.build
+
+        expect(report.length).to eq(3)
+
+        label_1_report = report.find { |r| r[:name] == 'label_1' }
+        expect(label_1_report).not_to be_nil
+        expect(label_1_report[:conversations_count]).to eq(1)
+        expect(label_1_report[:avg_first_response_time]).to eq(1800.0)
+      end
+    end
+
+    context 'with business hours parameter' do
+      let(:business_hours) { 'true' }
+
+      before do
+        travel_to(Time.zone.today) do
+          user = create(:user, account: account)
+          inbox = create(:inbox, account: account)
+          create(:inbox_member, user: user, inbox: inbox)
+
+          gravatar_url = 'https://www.gravatar.com'
+          stub_request(:get, /#{gravatar_url}.*/).to_return(status: 404)
+
+          perform_enqueued_jobs do
+            conversation = create(:conversation, account: account,
+                                                 inbox: inbox, assignee: user,
+                                                 created_at: Time.zone.today)
+            conversation.update_labels('label_1')
+            conversation.label_list
+            conversation.save!
+
+            create(:reporting_event,
+                   account: account,
+                   conversation: conversation,
+                   name: 'first_response',
+                   value: 3600,
+                   value_in_business_hours: 1800,
+                   created_at: Time.zone.today)
+          end
+        end
+      end
+
+      it 'properly casts string "true" to boolean and uses business hours values' do
+        report = builder.build
+
+        expect(report.length).to eq(3)
+
+        label_1_report = report.find { |r| r[:name] == 'label_1' }
+        expect(label_1_report).not_to be_nil
+        expect(label_1_report[:avg_first_response_time]).to eq(1800.0)
+      end
+    end
+  end
+end
diff --git a/spec/controllers/api/v1/accounts/google/authorization_controller_spec.rb b/spec/controllers/api/v1/accounts/google/authorization_controller_spec.rb
index 19ad8f473..b7104108f 100644
--- a/spec/controllers/api/v1/accounts/google/authorization_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/google/authorization_controller_spec.rb
@@ -32,19 +32,20 @@ RSpec.describe 'Google Authorization API', type: :request do
              as: :json
 
         expect(response).to have_http_status(:success)
-        google_service = Class.new { extend GoogleConcern }
-        response_url = google_service.google_client.auth_code.authorize_url(
-          {
-            redirect_uri: "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/google/callback",
-            scope: 'email profile https://mail.google.com/',
-            response_type: 'code',
-            prompt: 'consent',
-            access_type: 'offline',
-            client_id: GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_ID', nil)
-          }
-        )
-        expect(response.parsed_body['url']).to eq response_url
-        expect(Redis::Alfred.get("google::#{administrator.email}")).to eq(account.id.to_s)
+
+        # Validate URL components
+        url = response.parsed_body['url']
+        uri = URI.parse(url)
+        params = CGI.parse(uri.query)
+
+        expect(url).to start_with('https://accounts.google.com/o/oauth2/auth')
+        expect(params['scope']).to eq(['email profile https://mail.google.com/'])
+        expect(params['redirect_uri']).to eq(["#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/google/callback"])
+
+        # Validate state parameter exists and can be decoded back to the account
+        expect(params['state']).to be_present
+        decoded_account = GlobalID::Locator.locate_signed(params['state'].first, for: 'default')
+        expect(decoded_account).to eq(account)
       end
     end
   end
diff --git a/spec/controllers/api/v1/accounts/integrations/linear_controller_spec.rb b/spec/controllers/api/v1/accounts/integrations/linear_controller_spec.rb
index 0f27e2bd2..5f512b2bd 100644
--- a/spec/controllers/api/v1/accounts/integrations/linear_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/integrations/linear_controller_spec.rb
@@ -14,6 +14,12 @@ RSpec.describe 'Linear Integration API', type: :request do
 
   describe 'DELETE /api/v1/accounts/:account_id/integrations/linear' do
     it 'deletes the linear integration' do
+      # Stub the HTTP call to Linear's revoke endpoint
+      allow(HTTParty).to receive(:post).with(
+        'https://api.linear.app/oauth/revoke',
+        anything
+      ).and_return(instance_double(HTTParty::Response, success?: true))
+
       delete "/api/v1/accounts/#{account.id}/integrations/linear",
              headers: agent.create_new_auth_token,
              as: :json
@@ -93,6 +99,8 @@ RSpec.describe 'Linear Integration API', type: :request do
   end
 
   describe 'POST /api/v1/accounts/:account_id/integrations/linear/create_issue' do
+    let(:inbox) { create(:inbox, account: account) }
+    let(:conversation) { create(:conversation, account: account, inbox: inbox) }
     let(:issue_params) do
       {
         team_id: 'team1',
@@ -101,32 +109,56 @@ RSpec.describe 'Linear Integration API', type: :request do
         assignee_id: 'user1',
         priority: 'high',
         state_id: 'state1',
-        label_ids: ['label1']
+        label_ids: ['label1'],
+        conversation_id: conversation.display_id
       }
     end
 
     context 'when it is an authenticated user' do
       context 'when the issue is created successfully' do
-        let(:created_issue) { { data: { 'id' => 'issue1', 'title' => 'Sample Issue' } } }
+        let(:created_issue) { { data: { identifier: 'ENG-123', title: 'Sample Issue' } } }
 
         it 'returns the created issue' do
-          allow(processor_service).to receive(:create_issue).with(issue_params.stringify_keys).and_return(created_issue)
+          allow(processor_service).to receive(:create_issue).with(issue_params.stringify_keys, agent).and_return(created_issue)
+
           post "/api/v1/accounts/#{account.id}/integrations/linear/create_issue",
                params: issue_params,
                headers: agent.create_new_auth_token,
                as: :json
+
           expect(response).to have_http_status(:ok)
           expect(response.body).to include('Sample Issue')
         end
+
+        it 'creates activity message when conversation is provided' do
+          allow(processor_service).to receive(:create_issue).with(issue_params.stringify_keys, agent).and_return(created_issue)
+
+          expect do
+            post "/api/v1/accounts/#{account.id}/integrations/linear/create_issue",
+                 params: issue_params,
+                 headers: agent.create_new_auth_token,
+                 as: :json
+          end.to have_enqueued_job(Conversations::ActivityMessageJob)
+            .with(conversation, {
+                    account_id: conversation.account_id,
+                    inbox_id: conversation.inbox_id,
+                    message_type: :activity,
+                    content: "Linear issue ENG-123 was created by #{agent.name}"
+                  })
+        end
       end
 
       context 'when issue creation fails' do
-        it 'returns error message' do
-          allow(processor_service).to receive(:create_issue).with(issue_params.stringify_keys).and_return(error: 'error message')
-          post "/api/v1/accounts/#{account.id}/integrations/linear/create_issue",
-               params: issue_params,
-               headers: agent.create_new_auth_token,
-               as: :json
+        it 'returns error message and does not create activity message' do
+          allow(processor_service).to receive(:create_issue).with(issue_params.stringify_keys, agent).and_return(error: 'error message')
+
+          expect do
+            post "/api/v1/accounts/#{account.id}/integrations/linear/create_issue",
+                 params: issue_params,
+                 headers: agent.create_new_auth_token,
+                 as: :json
+          end.not_to have_enqueued_job(Conversations::ActivityMessageJob)
+
           expect(response).to have_http_status(:unprocessable_entity)
           expect(response.body).to include('error message')
         end
@@ -135,7 +167,7 @@ RSpec.describe 'Linear Integration API', type: :request do
   end
 
   describe 'POST /api/v1/accounts/:account_id/integrations/linear/link_issue' do
-    let(:issue_id) { 'issue1' }
+    let(:issue_id) { 'ENG-456' }
     let(:conversation) { create(:conversation, account: account) }
     let(:link) { "#{ENV.fetch('FRONTEND_URL', nil)}/app/accounts/#{account.id}/conversations/#{conversation.display_id}" }
     let(:title) { 'Sample Issue' }
@@ -144,24 +176,38 @@ RSpec.describe 'Linear Integration API', type: :request do
       context 'when the issue is linked successfully' do
         let(:linked_issue) { { data: { 'id' => 'issue1', 'link' => 'https://linear.app/issue1' } } }
 
-        it 'returns the linked issue' do
-          allow(processor_service).to receive(:link_issue).with(link, issue_id, title).and_return(linked_issue)
-          post "/api/v1/accounts/#{account.id}/integrations/linear/link_issue",
-               params: { conversation_id: conversation.display_id, issue_id: issue_id, title: title },
-               headers: agent.create_new_auth_token,
-               as: :json
+        it 'returns the linked issue and creates activity message' do
+          allow(processor_service).to receive(:link_issue).with(link, issue_id, title, agent).and_return(linked_issue)
+
+          expect do
+            post "/api/v1/accounts/#{account.id}/integrations/linear/link_issue",
+                 params: { conversation_id: conversation.display_id, issue_id: issue_id, title: title },
+                 headers: agent.create_new_auth_token,
+                 as: :json
+          end.to have_enqueued_job(Conversations::ActivityMessageJob)
+            .with(conversation, {
+                    account_id: conversation.account_id,
+                    inbox_id: conversation.inbox_id,
+                    message_type: :activity,
+                    content: "Linear issue ENG-456 was linked by #{agent.name}"
+                  })
+
           expect(response).to have_http_status(:ok)
           expect(response.body).to include('https://linear.app/issue1')
         end
       end
 
       context 'when issue linking fails' do
-        it 'returns error message' do
-          allow(processor_service).to receive(:link_issue).with(link, issue_id, title).and_return(error: 'error message')
-          post "/api/v1/accounts/#{account.id}/integrations/linear/link_issue",
-               params: { conversation_id: conversation.display_id, issue_id: issue_id, title: title },
-               headers: agent.create_new_auth_token,
-               as: :json
+        it 'returns error message and does not create activity message' do
+          allow(processor_service).to receive(:link_issue).with(link, issue_id, title, agent).and_return(error: 'error message')
+
+          expect do
+            post "/api/v1/accounts/#{account.id}/integrations/linear/link_issue",
+                 params: { conversation_id: conversation.display_id, issue_id: issue_id, title: title },
+                 headers: agent.create_new_auth_token,
+                 as: :json
+          end.not_to have_enqueued_job(Conversations::ActivityMessageJob)
+
           expect(response).to have_http_status(:unprocessable_entity)
           expect(response.body).to include('error message')
         end
@@ -171,29 +217,45 @@ RSpec.describe 'Linear Integration API', type: :request do
 
   describe 'POST /api/v1/accounts/:account_id/integrations/linear/unlink_issue' do
     let(:link_id) { 'attachment1' }
+    let(:issue_id) { 'ENG-789' }
+    let(:conversation) { create(:conversation, account: account) }
 
     context 'when it is an authenticated user' do
       context 'when the issue is unlinked successfully' do
         let(:unlinked_issue) { { data: { 'id' => 'issue1', 'link' => 'https://linear.app/issue1' } } }
 
-        it 'returns the unlinked issue' do
+        it 'returns the unlinked issue and creates activity message' do
           allow(processor_service).to receive(:unlink_issue).with(link_id).and_return(unlinked_issue)
-          post "/api/v1/accounts/#{account.id}/integrations/linear/unlink_issue",
-               params: { link_id: link_id },
-               headers: agent.create_new_auth_token,
-               as: :json
+
+          expect do
+            post "/api/v1/accounts/#{account.id}/integrations/linear/unlink_issue",
+                 params: { link_id: link_id, issue_id: issue_id, conversation_id: conversation.display_id },
+                 headers: agent.create_new_auth_token,
+                 as: :json
+          end.to have_enqueued_job(Conversations::ActivityMessageJob)
+            .with(conversation, {
+                    account_id: conversation.account_id,
+                    inbox_id: conversation.inbox_id,
+                    message_type: :activity,
+                    content: "Linear issue ENG-789 was unlinked by #{agent.name}"
+                  })
+
           expect(response).to have_http_status(:ok)
           expect(response.body).to include('https://linear.app/issue1')
         end
       end
 
       context 'when issue unlinking fails' do
-        it 'returns error message' do
+        it 'returns error message and does not create activity message' do
           allow(processor_service).to receive(:unlink_issue).with(link_id).and_return(error: 'error message')
-          post "/api/v1/accounts/#{account.id}/integrations/linear/unlink_issue",
-               params: { link_id: link_id },
-               headers: agent.create_new_auth_token,
-               as: :json
+
+          expect do
+            post "/api/v1/accounts/#{account.id}/integrations/linear/unlink_issue",
+                 params: { link_id: link_id, issue_id: issue_id, conversation_id: conversation.display_id },
+                 headers: agent.create_new_auth_token,
+                 as: :json
+          end.not_to have_enqueued_job(Conversations::ActivityMessageJob)
+
           expect(response).to have_http_status(:unprocessable_entity)
           expect(response.body).to include('error message')
         end
diff --git a/spec/controllers/api/v1/accounts/microsoft/authorization_controller_spec.rb b/spec/controllers/api/v1/accounts/microsoft/authorization_controller_spec.rb
index f1909d400..60b05b36c 100644
--- a/spec/controllers/api/v1/accounts/microsoft/authorization_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/microsoft/authorization_controller_spec.rb
@@ -19,7 +19,6 @@ RSpec.describe 'Microsoft Authorization API', type: :request do
       it 'returns unathorized for agent' do
         post "/api/v1/accounts/#{account.id}/microsoft/authorization",
              headers: agent.create_new_auth_token,
-             params: { email: administrator.email },
              as: :json
 
         expect(response).to have_http_status(:unauthorized)
@@ -28,20 +27,27 @@ RSpec.describe 'Microsoft Authorization API', type: :request do
       it 'creates a new authorization and returns the redirect url' do
         post "/api/v1/accounts/#{account.id}/microsoft/authorization",
              headers: administrator.create_new_auth_token,
-             params: { email: administrator.email },
              as: :json
 
         expect(response).to have_http_status(:success)
-        microsoft_service = Class.new { extend MicrosoftConcern }
-        response_url = microsoft_service.microsoft_client.auth_code.authorize_url(
-          {
-            redirect_uri: "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/microsoft/callback",
-            scope: 'offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/SMTP.Send openid profile',
-            prompt: 'consent'
-          }
-        )
-        expect(response.parsed_body['url']).to eq response_url
-        expect(Redis::Alfred.get("microsoft::#{administrator.email}")).to eq(account.id.to_s)
+
+        # Validate URL components
+        url = response.parsed_body['url']
+        uri = URI.parse(url)
+        params = CGI.parse(uri.query)
+
+        expect(url).to start_with('https://login.microsoftonline.com/common/oauth2/v2.0/authorize')
+        expected_scope = [
+          'offline_access https://outlook.office.com/IMAP.AccessAsUser.All ' \
+          'https://outlook.office.com/SMTP.Send openid profile email'
+        ]
+        expect(params['scope']).to eq(expected_scope)
+        expect(params['redirect_uri']).to eq(["#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/microsoft/callback"])
+
+        # Validate state parameter exists and can be decoded back to the account
+        expect(params['state']).to be_present
+        decoded_account = GlobalID::Locator.locate_signed(params['state'].first, for: 'default')
+        expect(decoded_account).to eq(account)
       end
     end
   end
diff --git a/spec/controllers/api/v1/accounts/notion/authorization_controller_spec.rb b/spec/controllers/api/v1/accounts/notion/authorization_controller_spec.rb
new file mode 100644
index 000000000..ac4bc2841
--- /dev/null
+++ b/spec/controllers/api/v1/accounts/notion/authorization_controller_spec.rb
@@ -0,0 +1,53 @@
+require 'rails_helper'
+
+RSpec.describe 'Notion Authorization API', type: :request do
+  let(:account) { create(:account) }
+
+  describe 'POST /api/v1/accounts/{account.id}/notion/authorization' do
+    context 'when it is an unauthenticated user' do
+      it 'returns unauthorized' do
+        post "/api/v1/accounts/#{account.id}/notion/authorization"
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+
+    context 'when it is an authenticated user' do
+      let(:agent) { create(:user, account: account, role: :agent) }
+      let(:administrator) { create(:user, account: account, role: :administrator) }
+
+      it 'returns unauthorized for agent' do
+        post "/api/v1/accounts/#{account.id}/notion/authorization",
+             headers: agent.create_new_auth_token,
+             params: { email: administrator.email },
+             as: :json
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+
+      it 'creates a new authorization and returns the redirect url' do
+        post "/api/v1/accounts/#{account.id}/notion/authorization",
+             headers: administrator.create_new_auth_token,
+             params: { email: administrator.email },
+             as: :json
+
+        expect(response).to have_http_status(:success)
+
+        # Validate URL components
+        url = response.parsed_body['url']
+        uri = URI.parse(url)
+        params = CGI.parse(uri.query)
+
+        expect(url).to start_with('https://api.notion.com/v1/oauth/authorize')
+        expect(params['response_type']).to eq(['code'])
+        expect(params['owner']).to eq(['user'])
+        expect(params['redirect_uri']).to eq(["#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/notion/callback"])
+
+        # Validate state parameter exists and can be decoded back to the account
+        expect(params['state']).to be_present
+        decoded_account = GlobalID::Locator.locate_signed(params['state'].first, for: 'default')
+        expect(decoded_account).to eq(account)
+      end
+    end
+  end
+end
\ No newline at end of file
diff --git a/spec/controllers/api/v1/profiles_controller_spec.rb b/spec/controllers/api/v1/profiles_controller_spec.rb
index 8af9e30c0..30c5b69f4 100644
--- a/spec/controllers/api/v1/profiles_controller_spec.rb
+++ b/spec/controllers/api/v1/profiles_controller_spec.rb
@@ -94,6 +94,18 @@ RSpec.describe 'Profile API', type: :request do
         expect(agent.reload.valid_password?('Test1234!')).to be true
       end
 
+      it 'does not reset the display name if updates the password' do
+        display_name = agent.display_name
+
+        put '/api/v1/profile',
+            params: { profile: { current_password: 'Test123!', password: 'Test1234!', password_confirmation: 'Test1234!' } },
+            headers: agent.create_new_auth_token,
+            as: :json
+
+        expect(response).to have_http_status(:success)
+        expect(agent.reload.display_name).to eq(display_name)
+      end
+
       it 'throws error when current password provided is invalid' do
         put '/api/v1/profile',
             params: { profile: { current_password: 'Test', password: 'test123', password_confirmation: 'test123' } },
diff --git a/spec/controllers/concerns/notion_concern_spec.rb b/spec/controllers/concerns/notion_concern_spec.rb
new file mode 100644
index 000000000..7ae11b17d
--- /dev/null
+++ b/spec/controllers/concerns/notion_concern_spec.rb
@@ -0,0 +1,56 @@
+require 'rails_helper'
+
+RSpec.describe NotionConcern, type: :concern do
+  let(:controller_class) do
+    Class.new do
+      include NotionConcern
+    end
+  end
+
+  let(:controller) { controller_class.new }
+
+  describe '#notion_client' do
+    let(:client_id) { 'test_notion_client_id' }
+    let(:client_secret) { 'test_notion_client_secret' }
+
+    before do
+      allow(GlobalConfigService).to receive(:load).with('NOTION_CLIENT_ID', nil).and_return(client_id)
+      allow(GlobalConfigService).to receive(:load).with('NOTION_CLIENT_SECRET', nil).and_return(client_secret)
+    end
+
+    it 'creates OAuth2 client with correct configuration' do
+      expect(OAuth2::Client).to receive(:new).with(
+        client_id,
+        client_secret,
+        {
+          site: 'https://api.notion.com',
+          authorize_url: 'https://api.notion.com/v1/oauth/authorize',
+          token_url: 'https://api.notion.com/v1/oauth/token',
+          auth_scheme: :basic_auth
+        }
+      )
+
+      controller.notion_client
+    end
+
+    it 'loads client credentials from GlobalConfigService' do
+      expect(GlobalConfigService).to receive(:load).with('NOTION_CLIENT_ID', nil)
+      expect(GlobalConfigService).to receive(:load).with('NOTION_CLIENT_SECRET', nil)
+
+      controller.notion_client
+    end
+
+    it 'returns OAuth2::Client instance' do
+      client = controller.notion_client
+      expect(client).to be_an_instance_of(OAuth2::Client)
+    end
+
+    it 'configures client with Notion-specific endpoints' do
+      client = controller.notion_client
+      expect(client.site).to eq('https://api.notion.com')
+      expect(client.options[:authorize_url]).to eq('https://api.notion.com/v1/oauth/authorize')
+      expect(client.options[:token_url]).to eq('https://api.notion.com/v1/oauth/token')
+      expect(client.options[:auth_scheme]).to eq(:basic_auth)
+    end
+  end
+end
diff --git a/spec/controllers/dashboard_controller_spec.rb b/spec/controllers/dashboard_controller_spec.rb
index 517443858..e022e22c7 100644
--- a/spec/controllers/dashboard_controller_spec.rb
+++ b/spec/controllers/dashboard_controller_spec.rb
@@ -19,9 +19,10 @@ describe '/app/login', type: :request do
   end
 
   context 'with non-HTML format' do
-    it 'returns not acceptable for JSON' do
-      get '/app/login', params: { format: 'json' }
+    it 'returns not acceptable for JSON with error message' do
+      get '/app/login', headers: { 'Accept' => 'application/json' }
       expect(response).to have_http_status(:not_acceptable)
+      expect(response.parsed_body).to eq({ 'error' => 'Please use API routes instead of dashboard routes for JSON requests' })
     end
   end
 
diff --git a/spec/controllers/google/callbacks_controller_spec.rb b/spec/controllers/google/callbacks_controller_spec.rb
index 91535533c..a898ab395 100644
--- a/spec/controllers/google/callbacks_controller_spec.rb
+++ b/spec/controllers/google/callbacks_controller_spec.rb
@@ -4,11 +4,7 @@ RSpec.describe 'Google::CallbacksController', type: :request do
   let(:account) { create(:account) }
   let(:code) { SecureRandom.hex(10) }
   let(:email) { Faker::Internet.email }
-  let(:cache_key) { "google::#{email.downcase}" }
-
-  before do
-    Redis::Alfred.set(cache_key, account.id)
-  end
+  let(:state) { account.to_sgid(expires_in: 15.minutes).to_s }
 
   describe 'GET /google/callback' do
     let(:response_body_success) do
@@ -27,7 +23,7 @@ RSpec.describe 'Google::CallbacksController', type: :request do
                       'redirect_uri' => "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/google/callback" })
         .to_return(status: 200, body: response_body_success.to_json, headers: { 'Content-Type' => 'application/json' })
 
-      get google_callback_url, params: { code: code }
+      get google_callback_url, params: { code: code, state: state }
 
       expect(response).to redirect_to app_email_inbox_agents_url(account_id: account.id, inbox_id: account.inboxes.last.id)
       expect(account.inboxes.count).to be 1
@@ -36,7 +32,6 @@ RSpec.describe 'Google::CallbacksController', type: :request do
       expect(inbox.channel.reload.provider_config.keys).to include('access_token', 'refresh_token', 'expires_on')
       expect(inbox.channel.reload.provider_config['access_token']).to eq response_body_success[:access_token]
       expect(inbox.channel.imap_address).to eq 'imap.gmail.com'
-      expect(Redis::Alfred.get(cache_key)).to be_nil
     end
 
     it 'updates inbox channel config if inbox exists with imap_login and authentication is successful' do
@@ -49,14 +44,13 @@ RSpec.describe 'Google::CallbacksController', type: :request do
                       'redirect_uri' => "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/google/callback" })
         .to_return(status: 200, body: response_body_success.to_json, headers: { 'Content-Type' => 'application/json' })
 
-      get google_callback_url, params: { code: code }
+      get google_callback_url, params: { code: code, state: state }
 
       expect(response).to redirect_to app_email_inbox_settings_url(account_id: account.id, inbox_id: inbox.id)
       expect(account.inboxes.count).to be 1
       expect(inbox.channel.reload.provider_config.keys).to include('access_token', 'refresh_token', 'expires_on')
       expect(inbox.channel.reload.provider_config['access_token']).to eq response_body_success[:access_token]
       expect(inbox.channel.imap_address).to eq 'imap.gmail.com'
-      expect(Redis::Alfred.get(cache_key)).to be_nil
     end
 
     it 'creates inboxes with fallback_name when account name is not present in id_token' do
@@ -65,7 +59,7 @@ RSpec.describe 'Google::CallbacksController', type: :request do
                       'redirect_uri' => "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/google/callback" })
         .to_return(status: 200, body: response_body_success_without_name.to_json, headers: { 'Content-Type' => 'application/json' })
 
-      get google_callback_url, params: { code: code }
+      get google_callback_url, params: { code: code, state: state }
 
       expect(response).to redirect_to app_email_inbox_agents_url(account_id: account.id, inbox_id: account.inboxes.last.id)
       expect(account.inboxes.count).to be 1
@@ -79,10 +73,9 @@ RSpec.describe 'Google::CallbacksController', type: :request do
                       'redirect_uri' => "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/google/callback" })
         .to_return(status: 401)
 
-      get google_callback_url, params: { code: code }
+      get google_callback_url, params: { code: code, state: state }
 
       expect(response).to redirect_to '/'
-      expect(Redis::Alfred.get(cache_key).to_i).to eq account.id
     end
   end
 end
diff --git a/spec/controllers/microsoft/callbacks_controller_spec.rb b/spec/controllers/microsoft/callbacks_controller_spec.rb
index 41d8dbd29..6bd9a0583 100644
--- a/spec/controllers/microsoft/callbacks_controller_spec.rb
+++ b/spec/controllers/microsoft/callbacks_controller_spec.rb
@@ -4,11 +4,7 @@ RSpec.describe 'Microsoft::CallbacksController', type: :request do
   let(:account) { create(:account) }
   let(:code) { SecureRandom.hex(10) }
   let(:email) { Faker::Internet.email }
-  let(:cache_key) { "microsoft::#{email.downcase}" }
-
-  before do
-    Redis::Alfred.set(cache_key, account.id)
-  end
+  let(:state) { account.to_sgid(expires_in: 15.minutes).to_s }
 
   describe 'GET /microsoft/callback' do
     let(:response_body_success) do
@@ -27,7 +23,7 @@ RSpec.describe 'Microsoft::CallbacksController', type: :request do
                       'redirect_uri' => "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/microsoft/callback" })
         .to_return(status: 200, body: response_body_success.to_json, headers: { 'Content-Type' => 'application/json' })
 
-      get microsoft_callback_url, params: { code: code }
+      get microsoft_callback_url, params: { code: code, state: state }
 
       expect(response).to redirect_to app_email_inbox_agents_url(account_id: account.id, inbox_id: account.inboxes.last.id)
       expect(account.inboxes.count).to be 1
@@ -36,7 +32,6 @@ RSpec.describe 'Microsoft::CallbacksController', type: :request do
       expect(inbox.channel.reload.provider_config.keys).to include('access_token', 'refresh_token', 'expires_on')
       expect(inbox.channel.reload.provider_config['access_token']).to eq response_body_success[:access_token]
       expect(inbox.channel.imap_address).to eq 'outlook.office365.com'
-      expect(Redis::Alfred.get(cache_key)).to be_nil
     end
 
     it 'creates updates inbox channel config if inbox exists and authentication is successful' do
@@ -48,14 +43,13 @@ RSpec.describe 'Microsoft::CallbacksController', type: :request do
                       'redirect_uri' => "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/microsoft/callback" })
         .to_return(status: 200, body: response_body_success.to_json, headers: { 'Content-Type' => 'application/json' })
 
-      get microsoft_callback_url, params: { code: code }
+      get microsoft_callback_url, params: { code: code, state: state }
 
       expect(response).to redirect_to app_email_inbox_settings_url(account_id: account.id, inbox_id: account.inboxes.last.id)
       expect(account.inboxes.count).to be 1
       expect(inbox.channel.reload.provider_config.keys).to include('access_token', 'refresh_token', 'expires_on')
       expect(inbox.channel.reload.provider_config['access_token']).to eq response_body_success[:access_token]
       expect(inbox.channel.imap_address).to eq 'outlook.office365.com'
-      expect(Redis::Alfred.get(cache_key)).to be_nil
     end
 
     it 'creates inboxes with fallback_name when account name is not present in id_token' do
@@ -64,7 +58,7 @@ RSpec.describe 'Microsoft::CallbacksController', type: :request do
                       'redirect_uri' => "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/microsoft/callback" })
         .to_return(status: 200, body: response_body_success_without_name.to_json, headers: { 'Content-Type' => 'application/json' })
 
-      get microsoft_callback_url, params: { code: code }
+      get microsoft_callback_url, params: { code: code, state: state }
 
       expect(response).to redirect_to app_email_inbox_agents_url(account_id: account.id, inbox_id: account.inboxes.last.id)
       expect(account.inboxes.count).to be 1
@@ -78,10 +72,9 @@ RSpec.describe 'Microsoft::CallbacksController', type: :request do
                       'redirect_uri' => "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/microsoft/callback" })
         .to_return(status: 401)
 
-      get microsoft_callback_url, params: { code: code }
+      get microsoft_callback_url, params: { code: code, state: state }
 
       expect(response).to redirect_to '/'
-      expect(Redis::Alfred.get(cache_key).to_i).to eq account.id
     end
   end
 end
diff --git a/spec/controllers/notion/callbacks_controller_spec.rb b/spec/controllers/notion/callbacks_controller_spec.rb
new file mode 100644
index 000000000..045bbe396
--- /dev/null
+++ b/spec/controllers/notion/callbacks_controller_spec.rb
@@ -0,0 +1,112 @@
+require 'rails_helper'
+
+RSpec.describe Notion::CallbacksController, type: :request do
+  let(:account) { create(:account) }
+  let(:state) { account.to_sgid.to_s }
+  let(:oauth_code) { 'test_oauth_code' }
+  let(:notion_redirect_uri) { "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/app/accounts/#{account.id}/settings/integrations/notion" }
+
+  let(:notion_response_body) do
+    {
+      'access_token' => 'notion_access_token_123',
+      'token_type' => 'bearer',
+      'workspace_name' => 'Test Workspace',
+      'workspace_id' => 'workspace_123',
+      'workspace_icon' => 'https://notion.so/icon.png',
+      'bot_id' => 'bot_123',
+      'owner' => {
+        'type' => 'user',
+        'user' => {
+          'id' => 'user_123',
+          'name' => 'Test User'
+        }
+      }
+    }
+  end
+
+  describe 'GET /notion/callback' do
+    before do
+      account.enable_features('notion_integration')
+      stub_const('ENV', ENV.to_hash.merge(
+                          'FRONTEND_URL' => 'http://localhost:3000',
+                          'NOTION_CLIENT_ID' => 'test_client_id',
+                          'NOTION_CLIENT_SECRET' => 'test_client_secret'
+                        ))
+
+      controller = described_class.new
+      allow(controller).to receive(:account).and_return(account)
+      allow(controller).to receive(:notion_redirect_uri).and_return(notion_redirect_uri)
+      allow(described_class).to receive(:new).and_return(controller)
+    end
+
+    context 'when OAuth callback is successful' do
+      before do
+        stub_request(:post, 'https://api.notion.com/v1/oauth/token')
+          .to_return(
+            status: 200,
+            body: notion_response_body.to_json,
+            headers: { 'Content-Type' => 'application/json' }
+          )
+      end
+
+      it 'creates a new integration hook' do
+        expect do
+          get '/notion/callback', params: { code: oauth_code, state: state }
+        end.to change(Integrations::Hook, :count).by(1)
+
+        hook = Integrations::Hook.last
+        expect(hook.access_token).to eq('notion_access_token_123')
+        expect(hook.app_id).to eq('notion')
+        expect(hook.status).to eq('enabled')
+      end
+
+      it 'sets correct hook attributes' do
+        get '/notion/callback', params: { code: oauth_code, state: state }
+
+        hook = Integrations::Hook.last
+        expect(hook.account).to eq(account)
+        expect(hook.app_id).to eq('notion')
+        expect(hook.access_token).to eq('notion_access_token_123')
+        expect(hook.status).to eq('enabled')
+      end
+
+      it 'stores notion workspace data in settings' do
+        get '/notion/callback', params: { code: oauth_code, state: state }
+
+        hook = Integrations::Hook.last
+        expect(hook.settings['token_type']).to eq('bearer')
+        expect(hook.settings['workspace_name']).to eq('Test Workspace')
+        expect(hook.settings['workspace_id']).to eq('workspace_123')
+        expect(hook.settings['workspace_icon']).to eq('https://notion.so/icon.png')
+        expect(hook.settings['bot_id']).to eq('bot_123')
+        expect(hook.settings['owner']).to eq(notion_response_body['owner'])
+      end
+
+      it 'handles successful callback and creates hook' do
+        get '/notion/callback', params: { code: oauth_code, state: state }
+
+        # Due to controller mocking limitations in test,
+        # the redirect URL construction fails but hook creation succeeds
+        expect(Integrations::Hook.last.app_id).to eq('notion')
+        expect(response).to be_redirect
+      end
+    end
+
+    context 'when OAuth token request fails' do
+      before do
+        stub_request(:post, 'https://api.notion.com/v1/oauth/token')
+          .to_return(
+            status: 400,
+            body: { error: 'invalid_grant' }.to_json,
+            headers: { 'Content-Type' => 'application/json' }
+          )
+      end
+
+      it 'redirects to home page on error' do
+        get '/notion/callback', params: { code: oauth_code, state: state }
+
+        expect(response).to redirect_to('/')
+      end
+    end
+  end
+end
diff --git a/spec/controllers/public/api/v1/portals/articles_controller_spec.rb b/spec/controllers/public/api/v1/portals/articles_controller_spec.rb
index e6429a1de..2d8c5fcd5 100644
--- a/spec/controllers/public/api/v1/portals/articles_controller_spec.rb
+++ b/spec/controllers/public/api/v1/portals/articles_controller_spec.rb
@@ -65,6 +65,14 @@ RSpec.describe 'Public Articles API', type: :request do
       expect(response).to have_http_status(:success)
       response_data = JSON.parse(response.body, symbolize_names: true)[:payload]
       expect(response_data.length).to eq(2)
+      # Only count articles in the current locale (category.locale is 'en')
+      expect(JSON.parse(response.body, symbolize_names: true)[:meta][:articles_count]).to eq(3)
+    end
+
+    it 'returns articles count from all locales when locale parameter is not present' do
+      get "/hc/#{portal.slug}/articles.json"
+
+      expect(response).to have_http_status(:success)
       expect(JSON.parse(response.body, symbolize_names: true)[:meta][:articles_count]).to eq(5)
     end
 
diff --git a/spec/controllers/super_admin/agent_bots_controller_spec.rb b/spec/controllers/super_admin/agent_bots_controller_spec.rb
index 4c514c0f0..276d9896f 100644
--- a/spec/controllers/super_admin/agent_bots_controller_spec.rb
+++ b/spec/controllers/super_admin/agent_bots_controller_spec.rb
@@ -43,4 +43,25 @@ RSpec.describe 'Super Admin agent-bots API', type: :request do
       end
     end
   end
+
+  describe 'DELETE /super_admin/agent_bots/:id' do
+    let!(:agent_bot) { create(:agent_bot) }
+
+    context 'when it is an unauthenticated super admin' do
+      it 'returns unauthorized' do
+        delete "/super_admin/agent_bots/#{agent_bot.id}"
+        expect(response).to have_http_status(:redirect)
+        expect(AgentBot.find_by(id: agent_bot.id)).to be_present
+      end
+    end
+
+    context 'when it is an authenticated super admin' do
+      it 'deletes the agent bot' do
+        sign_in(super_admin, scope: :super_admin)
+        delete "/super_admin/agent_bots/#{agent_bot.id}"
+        expect(response).to have_http_status(:redirect)
+        expect(AgentBot.find_by(id: agent_bot.id)).to be_nil
+      end
+    end
+  end
 end
diff --git a/spec/enterprise/controllers/api/v1/accounts/captain/copilot_threads_controller_spec.rb b/spec/enterprise/controllers/api/v1/accounts/captain/copilot_threads_controller_spec.rb
index b8fc628d1..8b561f22a 100644
--- a/spec/enterprise/controllers/api/v1/accounts/captain/copilot_threads_controller_spec.rb
+++ b/spec/enterprise/controllers/api/v1/accounts/captain/copilot_threads_controller_spec.rb
@@ -86,7 +86,28 @@ RSpec.describe 'Api::V1::Accounts::Captain::CopilotThreads', type: :request do
       end
 
       context 'with valid params' do
+        it 'returns error when usage limit is exceeded' do
+          account.limits = { captain_responses: 2 }
+          account.custom_attributes = { captain_responses_usage: 2 }
+          account.save!
+
+          post "/api/v1/accounts/#{account.id}/captain/copilot_threads",
+               params: valid_params,
+               headers: agent.create_new_auth_token,
+               as: :json
+
+          expect(response).to have_http_status(:success)
+
+          expect(CopilotMessage.last.message['content']).to eq(
+            'You are out of Copilot credits. You can buy more credits from the billing section.'
+          )
+        end
+
         it 'creates a new copilot thread with initial message' do
+          account.limits = { captain_responses: 2 }
+          account.custom_attributes = { captain_responses_usage: 0 }
+          account.save!
+
           expect do
             post "/api/v1/accounts/#{account.id}/captain/copilot_threads",
                  params: valid_params,
@@ -103,8 +124,15 @@ RSpec.describe 'Api::V1::Accounts::Captain::CopilotThreads', type: :request do
           expect(thread.assistant_id).to eq(assistant.id)
 
           message = thread.copilot_messages.last
-          expect(message.message_type).to eq('user')
           expect(message.message).to eq({ 'content' => valid_params[:message] })
+
+          expect(Captain::Copilot::ResponseJob).to have_been_enqueued.with(
+            assistant: assistant,
+            conversation_id: valid_params[:conversation_id],
+            user_id: agent.id,
+            copilot_thread_id: thread.id,
+            message: valid_params[:message]
+          )
         end
       end
     end
diff --git a/spec/enterprise/controllers/enterprise/api/v1/accounts/inboxes_controller_spec.rb b/spec/enterprise/controllers/enterprise/api/v1/accounts/inboxes_controller_spec.rb
index 724a7b0cb..498c42abd 100644
--- a/spec/enterprise/controllers/enterprise/api/v1/accounts/inboxes_controller_spec.rb
+++ b/spec/enterprise/controllers/enterprise/api/v1/accounts/inboxes_controller_spec.rb
@@ -22,6 +22,22 @@ RSpec.describe 'Enterprise Inboxes API', type: :request do
         expect(response).to have_http_status(:success)
         expect(JSON.parse(response.body)['auto_assignment_config']['max_assignment_limit']).to eq 10
       end
+
+      it 'creates a voice inbox when administrator' do
+        post "/api/v1/accounts/#{account.id}/inboxes",
+             headers: admin.create_new_auth_token,
+             params: { name: 'Voice Inbox',
+                       channel: { type: 'voice', phone_number: '+15551234567',
+                                  provider_config: { account_sid: "AC#{SecureRandom.hex(16)}",
+                                                     auth_token: SecureRandom.hex(16),
+                                                     api_key_sid: SecureRandom.hex(8),
+                                                     api_key_secret: SecureRandom.hex(16) } } },
+             as: :json
+
+        expect(response).to have_http_status(:success)
+        expect(response.body).to include('Voice Inbox')
+        expect(response.body).to include('+15551234567')
+      end
     end
   end
 
diff --git a/spec/enterprise/controllers/enterprise/api/v1/accounts_controller_spec.rb b/spec/enterprise/controllers/enterprise/api/v1/accounts_controller_spec.rb
index 0bd917c06..33941cee8 100644
--- a/spec/enterprise/controllers/enterprise/api/v1/accounts_controller_spec.rb
+++ b/spec/enterprise/controllers/enterprise/api/v1/accounts_controller_spec.rb
@@ -199,7 +199,10 @@ RSpec.describe 'Enterprise Billing APIs', type: :request do
           expected_response = {
             'id' => account.id,
             'limits' => {
-              'agents' => {},
+              'agents' => {
+                'allowed' => account.usage_limits[:agents],
+                'consumed' => account.users.count
+              },
               'conversation' => {},
               'captain' => {
                 'documents' => { 'consumed' => 0, 'current_available' => ChatwootApp.max_limit, 'total_count' => ChatwootApp.max_limit },
diff --git a/spec/enterprise/models/channel/voice_spec.rb b/spec/enterprise/models/channel/voice_spec.rb
new file mode 100644
index 000000000..2e52807b0
--- /dev/null
+++ b/spec/enterprise/models/channel/voice_spec.rb
@@ -0,0 +1,60 @@
+# frozen_string_literal: true
+
+require 'rails_helper'
+
+RSpec.describe Channel::Voice do
+  let(:channel) { create(:channel_voice) }
+
+  it 'has a valid factory' do
+    expect(channel).to be_valid
+  end
+
+  describe 'validations' do
+    it 'validates presence of provider_config' do
+      channel.provider_config = nil
+      expect(channel).not_to be_valid
+      expect(channel.errors[:provider_config]).to include("can't be blank")
+    end
+
+    it 'validates presence of account_sid in provider_config' do
+      channel.provider_config = { auth_token: 'token' }
+      expect(channel).not_to be_valid
+      expect(channel.errors[:provider_config]).to include('account_sid is required for Twilio provider')
+    end
+
+    it 'validates presence of auth_token in provider_config' do
+      channel.provider_config = { account_sid: 'sid' }
+      expect(channel).not_to be_valid
+      expect(channel.errors[:provider_config]).to include('auth_token is required for Twilio provider')
+    end
+
+    it 'validates presence of api_key_sid in provider_config' do
+      channel.provider_config = { account_sid: 'sid', auth_token: 'token' }
+      expect(channel).not_to be_valid
+      expect(channel.errors[:provider_config]).to include('api_key_sid is required for Twilio provider')
+    end
+
+    it 'validates presence of api_key_secret in provider_config' do
+      channel.provider_config = { account_sid: 'sid', auth_token: 'token', api_key_sid: 'key' }
+      expect(channel).not_to be_valid
+      expect(channel.errors[:provider_config]).to include('api_key_secret is required for Twilio provider')
+    end
+
+    it 'is valid with all required provider_config fields' do
+      channel.provider_config = {
+        account_sid: 'test_sid',
+        auth_token: 'test_token',
+        api_key_sid: 'test_key',
+        api_key_secret: 'test_secret'
+      }
+      expect(channel).to be_valid
+    end
+  end
+
+  describe '#name' do
+    it 'returns Voice with phone number' do
+      expect(channel.name).to include('Voice')
+      expect(channel.name).to include(channel.phone_number)
+    end
+  end
+end
diff --git a/spec/enterprise/models/conversation_spec.rb b/spec/enterprise/models/conversation_spec.rb
index 9585274dd..50d9ee993 100644
--- a/spec/enterprise/models/conversation_spec.rb
+++ b/spec/enterprise/models/conversation_spec.rb
@@ -74,4 +74,35 @@ RSpec.describe Conversation, type: :model do
       end
     end
   end
+
+  describe 'assignment capacity limits' do
+    describe 'team assignment with inbox auto-assignment disabled' do
+      let(:account) { create(:account) }
+      let(:inbox) { create(:inbox, account: account, enable_auto_assignment: false, auto_assignment_config: { max_assignment_limit: 1 }) }
+      let(:team) { create(:team, account: account, allow_auto_assign: true) }
+      let!(:agent1) { create(:user, account: account, role: :agent, auto_offline: false) }
+      let!(:agent2) { create(:user, account: account, role: :agent, auto_offline: false) }
+
+      before do
+        create(:inbox_member, inbox: inbox, user: agent1)
+        create(:inbox_member, inbox: inbox, user: agent2)
+        create(:team_member, team: team, user: agent1)
+        create(:team_member, team: team, user: agent2)
+        # Both agents are over the limit (simulate by assigning open conversations)
+        create_list(:conversation, 2, inbox: inbox, assignee: agent1, status: :open)
+        create_list(:conversation, 2, inbox: inbox, assignee: agent2, status: :open)
+      end
+
+      it 'does not enforce max_assignment_limit for team assignment when inbox auto-assignment is disabled' do
+        conversation = create(:conversation, inbox: inbox, account: account, assignee: nil, status: :open)
+
+        # Assign to team to trigger the assignment logic
+        conversation.update!(team: team)
+
+        # Should assign to a team member even if they are over the limit
+        expect(conversation.reload.assignee).to be_present
+        expect([agent1, agent2]).to include(conversation.reload.assignee)
+      end
+    end
+  end
 end
diff --git a/spec/enterprise/services/captain/tools/copilot/get_conversation_service_spec.rb b/spec/enterprise/services/captain/tools/copilot/get_conversation_service_spec.rb
index 4d7f1adc7..b8265bbbf 100644
--- a/spec/enterprise/services/captain/tools/copilot/get_conversation_service_spec.rb
+++ b/spec/enterprise/services/captain/tools/copilot/get_conversation_service_spec.rb
@@ -128,6 +128,29 @@ RSpec.describe Captain::Tools::Copilot::GetConversationService do
         expect(result).to eq(conversation.to_llm_text)
       end
 
+      it 'includes private messages in the llm text format' do
+        # Create a regular message
+        create(:message,
+               conversation: conversation,
+               message_type: 'outgoing',
+               content: 'Regular message',
+               private: false)
+
+        # Create a private message
+        create(:message,
+               conversation: conversation,
+               message_type: 'outgoing',
+               content: 'Private note content',
+               private: true)
+
+        result = service.execute({ 'conversation_id' => conversation.display_id })
+
+        # Verify that the result includes both regular and private messages
+        expect(result).to include('Regular message')
+        expect(result).to include('Private note content')
+        expect(result).to include('[Private Note]')
+      end
+
       context 'when conversation belongs to different account' do
         let(:other_account) { create(:account) }
         let(:other_inbox) { create(:inbox, account: other_account) }
diff --git a/spec/enterprise/services/enterprise/billing/create_stripe_customer_service_spec.rb b/spec/enterprise/services/enterprise/billing/create_stripe_customer_service_spec.rb
index 95edf73a1..f5b0bbe86 100644
--- a/spec/enterprise/services/enterprise/billing/create_stripe_customer_service_spec.rb
+++ b/spec/enterprise/services/enterprise/billing/create_stripe_customer_service_spec.rb
@@ -6,6 +6,7 @@ describe Enterprise::Billing::CreateStripeCustomerService do
   let(:account) { create(:account) }
   let!(:admin1) { create(:user, account: account, role: :administrator) }
   let(:admin2) { create(:user, account: account, role: :administrator) }
+  let(:subscriptions_list) { double }
 
   describe '#perform' do
     before do
@@ -19,8 +20,9 @@ describe Enterprise::Billing::CreateStripeCustomerService do
 
     it 'does not call stripe methods if customer id is present' do
       account.update!(custom_attributes: { stripe_customer_id: 'cus_random_number' })
-
+      allow(subscriptions_list).to receive(:data).and_return([])
       allow(Stripe::Customer).to receive(:create)
+      allow(Stripe::Subscription).to receive(:list).and_return(subscriptions_list)
       allow(Stripe::Subscription).to receive(:create)
         .and_return(
           {
@@ -78,4 +80,63 @@ describe Enterprise::Billing::CreateStripeCustomerService do
       )
     end
   end
+
+  describe 'when checking for existing subscriptions' do
+    before do
+      create(
+        :installation_config,
+        { name: 'CHATWOOT_CLOUD_PLANS', value: [
+          { 'name' => 'A Plan Name', 'product_id' => ['prod_hacker_random'], 'price_ids' => ['price_hacker_random'] }
+        ] }
+      )
+    end
+
+    context 'when account has no stripe_customer_id' do
+      it 'creates a new subscription' do
+        customer = double
+        allow(Stripe::Customer).to receive(:create).and_return(customer)
+        allow(customer).to receive(:id).and_return('cus_random_number')
+        allow(Stripe::Subscription).to receive(:create).and_return(
+          {
+            plan: { id: 'price_random_number', product: 'prod_random_number' },
+            quantity: 2
+          }.with_indifferent_access
+        )
+
+        create_stripe_customer_service.new(account: account).perform
+
+        expect(Stripe::Customer).to have_received(:create)
+        expect(Stripe::Subscription).to have_received(:create)
+      end
+    end
+
+    context 'when account has stripe_customer_id' do
+      let(:stripe_customer_id) { 'cus_random_number' }
+
+      before do
+        account.update!(custom_attributes: { stripe_customer_id: stripe_customer_id })
+      end
+
+      context 'when customer has active subscriptions' do
+        before do
+          allow(Stripe::Subscription).to receive(:list).and_return(subscriptions_list)
+          allow(subscriptions_list).to receive(:data).and_return(['subscription'])
+          allow(Stripe::Subscription).to receive(:create)
+        end
+
+        it 'does not create a new subscription' do
+          create_stripe_customer_service.new(account: account).perform
+
+          expect(Stripe::Subscription).not_to have_received(:create)
+          expect(Stripe::Subscription).to have_received(:list).with(
+            {
+              customer: stripe_customer_id,
+              status: 'active',
+              limit: 1
+            }
+          )
+        end
+      end
+    end
+  end
 end
diff --git a/spec/enterprise/services/messages/audio_transcription_service_spec.rb b/spec/enterprise/services/messages/audio_transcription_service_spec.rb
index 78879e1a1..41a4cae83 100644
--- a/spec/enterprise/services/messages/audio_transcription_service_spec.rb
+++ b/spec/enterprise/services/messages/audio_transcription_service_spec.rb
@@ -18,6 +18,16 @@ RSpec.describe Messages::AudioTranscriptionService, type: :service do
   describe '#perform' do
     let(:service) { described_class.new(attachment) }
 
+    context 'when captain_integration feature is not enabled' do
+      before do
+        account.disable_features!('captain_integration')
+      end
+
+      it 'returns transcription limit exceeded' do
+        expect(service.perform).to eq({ error: 'Transcription limit exceeded' })
+      end
+    end
+
     context 'when transcription is successful' do
       before do
         # Mock can_transcribe? to return true and transcribe_audio method
diff --git a/spec/factories/channel/channel_voice.rb b/spec/factories/channel/channel_voice.rb
new file mode 100644
index 000000000..33be75f2e
--- /dev/null
+++ b/spec/factories/channel/channel_voice.rb
@@ -0,0 +1,20 @@
+# frozen_string_literal: true
+
+FactoryBot.define do
+  factory :channel_voice, class: 'Channel::Voice' do
+    sequence(:phone_number) { |n| "+155512345#{n.to_s.rjust(2, '0')}" }
+    provider_config do
+      {
+        account_sid: "AC#{SecureRandom.hex(16)}",
+        auth_token: SecureRandom.hex(16),
+        api_key_sid: SecureRandom.hex(8),
+        api_key_secret: SecureRandom.hex(16)
+      }
+    end
+    account
+
+    after(:create) do |channel_voice|
+      create(:inbox, channel: channel_voice, account: channel_voice.account)
+    end
+  end
+end
diff --git a/spec/helpers/message_format_helper_spec.rb b/spec/helpers/message_format_helper_spec.rb
index c5bafe67d..fe1335b8f 100644
--- a/spec/helpers/message_format_helper_spec.rb
+++ b/spec/helpers/message_format_helper_spec.rb
@@ -3,9 +3,37 @@ require 'rails_helper'
 describe MessageFormatHelper do
   describe '#transform_user_mention_content' do
     context 'when transform_user_mention_content called' do
-      it 'return transormed text correctly' do
+      it 'return transformed text correctly' do
         expect(helper.transform_user_mention_content('[@john](mention://user/1/John%20K), check this ticket')).to eq '@john, check this ticket'
       end
+
+      it 'handles emoji in display names correctly' do
+        content = '[@👍 customer support](mention://team/1/%F0%9F%91%8D%20customer%20support), please help'
+        expected = '@👍 customer support, please help'
+        expect(helper.transform_user_mention_content(content)).to eq expected
+      end
+
+      it 'handles multiple mentions with emojis and spaces' do
+        content = 'Hey [@John Doe](mention://user/1/John%20Doe) and [@🚀 Dev Team](mention://team/2/%F0%9F%9A%80%20Dev%20Team)'
+        expected = 'Hey @John Doe and @🚀 Dev Team'
+        expect(helper.transform_user_mention_content(content)).to eq expected
+      end
+
+      it 'handles emoji-only team names' do
+        expect(helper.transform_user_mention_content('[@🔥](mention://team/3/%F0%9F%94%A5) urgent')).to eq '@🔥 urgent'
+      end
+
+      it 'handles special characters in names' do
+        expect(helper.transform_user_mention_content('[@user@domain.com](mention://user/4/user%40domain.com) check')).to eq '@user@domain.com check'
+      end
+
+      it 'returns empty string for nil content' do
+        expect(helper.transform_user_mention_content(nil)).to eq ''
+      end
+
+      it 'returns empty string for empty content' do
+        expect(helper.transform_user_mention_content('')).to eq ''
+      end
     end
   end
 
diff --git a/spec/helpers/portal_helper_spec.rb b/spec/helpers/portal_helper_spec.rb
index dfd37138a..241b4c6dd 100644
--- a/spec/helpers/portal_helper_spec.rb
+++ b/spec/helpers/portal_helper_spec.rb
@@ -250,12 +250,45 @@ describe PortalHelper do
   describe '#thumbnail_bg_color' do
     it 'returns the correct color based on username length' do
       expect(helper.thumbnail_bg_color('')).to be_in(['#6D95BA', '#A4C3C3', '#E19191'])
-      expect(helper.thumbnail_bg_color('Joe')).to eq('#6D95BA') # Length 3, so index is 0
-      expect(helper.thumbnail_bg_color('John')).to eq('#A4C3C3') # Length 4, so index is 1
-      expect(helper.thumbnail_bg_color('Jane james')).to eq('#A4C3C3') # Length 10, so index is 1
-      expect(helper.thumbnail_bg_color('Jane_123')).to eq('#E19191') # Length 8, so index is 2
-      expect(helper.thumbnail_bg_color('AlexanderTheGreat')).to eq('#E19191') # Length 17, so index is 2
-      expect(helper.thumbnail_bg_color('Reginald John Sans')).to eq('#6D95BA') # Length 18, so index is 0
+      expect(helper.thumbnail_bg_color('Joe')).to eq('#6D95BA')
+      expect(helper.thumbnail_bg_color('John')).to eq('#A4C3C3')
+      expect(helper.thumbnail_bg_color('Jane james')).to eq('#A4C3C3')
+      expect(helper.thumbnail_bg_color('Jane_123')).to eq('#E19191')
+      expect(helper.thumbnail_bg_color('AlexanderTheGreat')).to eq('#E19191')
+      expect(helper.thumbnail_bg_color('Reginald John Sans')).to eq('#6D95BA')
+    end
+  end
+
+  describe '#set_og_image_url' do
+    let(:portal_name) { 'Chatwoot Portal' }
+    let(:title) { 'Welcome to Chatwoot' }
+
+    context 'when CDN URL is present' do
+      before do
+        InstallationConfig.create!(name: 'OG_IMAGE_CDN_URL', value: 'https://cdn.example.com')
+        InstallationConfig.create!(name: 'OG_IMAGE_CLIENT_REF', value: 'client-123')
+      end
+
+      it 'returns the composed OG image URL with correct params' do
+        result = helper.set_og_image_url(portal_name, title)
+        uri = URI.parse(result)
+        expect(uri.path).to eq('/og')
+        params = Rack::Utils.parse_query(uri.query)
+        expect(params['clientRef']).to eq('client-123')
+        expect(params['title']).to eq(title)
+        expect(params['portalName']).to eq(portal_name)
+      end
+    end
+
+    context 'when CDN URL is blank' do
+      before do
+        InstallationConfig.create!(name: 'OG_IMAGE_CDN_URL', value: '')
+        InstallationConfig.create!(name: 'OG_IMAGE_CLIENT_REF', value: 'client-123')
+      end
+
+      it 'returns nil' do
+        expect(helper.set_og_image_url(portal_name, title)).to be_nil
+      end
     end
   end
 end
diff --git a/spec/jobs/webhooks/instagram_events_job_spec.rb b/spec/jobs/webhooks/instagram_events_job_spec.rb
index 23e7f9e5a..dfd9f1aed 100644
--- a/spec/jobs/webhooks/instagram_events_job_spec.rb
+++ b/spec/jobs/webhooks/instagram_events_job_spec.rb
@@ -234,16 +234,15 @@ describe Webhooks::InstagramEventsJob do
           account_id: instagram_inbox.account_id
         )
 
-        instagram_inbox.reload
-
         expect(instagram_inbox.messages.count).to be 1
 
         instagram_webhook.perform_now(message_events[:unsend][:entry])
 
-        expect(instagram_inbox.messages.last.content).to eq 'This message was deleted'
-        expect(instagram_inbox.messages.last.deleted).to be true
-        expect(instagram_inbox.messages.last.attachments.count).to be 0
-        expect(instagram_inbox.messages.last.reload.deleted).to be true
+        message.reload
+
+        expect(message.content).to eq 'This message was deleted'
+        expect(message.deleted).to be true
+        expect(message.attachments.count).to be 0
       end
 
       it 'creates incoming message with attachments in the instagram direct inbox' do
diff --git a/spec/jobs/webhooks/twilio_events_job_spec.rb b/spec/jobs/webhooks/twilio_events_job_spec.rb
index f42caf675..aad70c68b 100644
--- a/spec/jobs/webhooks/twilio_events_job_spec.rb
+++ b/spec/jobs/webhooks/twilio_events_job_spec.rb
@@ -79,4 +79,25 @@ RSpec.describe Webhooks::TwilioEventsJob do
       described_class.perform_now(params_with_media)
     end
   end
+
+  context 'when location message is present' do
+    let(:params_with_location) do
+      {
+        From: 'whatsapp:+1234567890',
+        To: 'whatsapp:+0987654321',
+        MessageType: 'location',
+        Latitude: '12.160894393921',
+        Longitude: '75.265205383301',
+        AccountSid: 'AC123',
+        SmsSid: 'SM123'
+      }
+    end
+
+    it 'processes the location message' do
+      service = double
+      expect(Twilio::IncomingMessageService).to receive(:new).with(params: params_with_location).and_return(service)
+      expect(service).to receive(:perform)
+      described_class.perform_now(params_with_location)
+    end
+  end
 end
diff --git a/spec/lib/integrations/linear/processor_service_spec.rb b/spec/lib/integrations/linear/processor_service_spec.rb
index 807e93c71..9af9e08d3 100644
--- a/spec/lib/integrations/linear/processor_service_spec.rb
+++ b/spec/lib/integrations/linear/processor_service_spec.rb
@@ -80,17 +80,44 @@ describe Integrations::Linear::ProcessorService do
         label_ids: %w[bug]
       }
     end
+    let(:user) { instance_double(User, name: 'John Doe', avatar_url: 'https://example.com/avatar.jpg') }
     let(:issue_response) do
       {
-        'issueCreate' => { 'issue' => { 'id' => 'issue1', 'title' => 'Issue title' } }
+        'issueCreate' => {
+          'issue' => {
+            'id' => 'issue1',
+            'title' => 'Issue title',
+            'identifier' => 'ENG-123'
+          }
+        }
       }
     end
 
     context 'when Linear client returns valid data' do
-      it 'returns parsed issue data' do
-        allow(linear_client).to receive(:create_issue).with(params).and_return(issue_response)
+      it 'returns parsed issue data with identifier' do
+        allow(linear_client).to receive(:create_issue).with(params, nil).and_return(issue_response)
         result = service.create_issue(params)
-        expect(result).to eq({ data: { id: 'issue1', title: 'Issue title' } })
+        expect(result).to eq({
+                               data: {
+                                 id: 'issue1',
+                                 title: 'Issue title',
+                                 identifier: 'ENG-123'
+                               }
+                             })
+      end
+
+      context 'when user is provided' do
+        it 'passes user to Linear client' do
+          allow(linear_client).to receive(:create_issue).with(params, user).and_return(issue_response)
+          result = service.create_issue(params, user)
+          expect(result).to eq({
+                                 data: {
+                                   id: 'issue1',
+                                   title: 'Issue title',
+                                   identifier: 'ENG-123'
+                                 }
+                               })
+        end
       end
     end
 
@@ -98,7 +125,7 @@ describe Integrations::Linear::ProcessorService do
       let(:error_response) { { error: 'Some error message' } }
 
       it 'returns the error' do
-        allow(linear_client).to receive(:create_issue).with(params).and_return(error_response)
+        allow(linear_client).to receive(:create_issue).with(params, nil).and_return(error_response)
         result = service.create_issue(params)
         expect(result).to eq(error_response)
       end
@@ -109,22 +136,31 @@ describe Integrations::Linear::ProcessorService do
     let(:link) { 'https://example.com' }
     let(:issue_id) { 'issue1' }
     let(:title) { 'Title' }
+    let(:user) { instance_double(User, name: 'John Doe', avatar_url: 'https://example.com/avatar.jpg') }
     let(:link_issue_response) { { id: issue_id, link: link, 'attachmentLinkURL': { 'attachment': { 'id': 'attachment1' } } } }
     let(:link_response) { { data: { id: issue_id, link: link, link_id: 'attachment1' } } }
 
     context 'when Linear client returns valid data' do
       it 'returns parsed link data' do
-        allow(linear_client).to receive(:link_issue).with(link, issue_id, title).and_return(link_issue_response)
+        allow(linear_client).to receive(:link_issue).with(link, issue_id, title, nil).and_return(link_issue_response)
         result = service.link_issue(link, issue_id, title)
         expect(result).to eq(link_response)
       end
+
+      context 'when user is provided' do
+        it 'passes user to Linear client' do
+          allow(linear_client).to receive(:link_issue).with(link, issue_id, title, user).and_return(link_issue_response)
+          result = service.link_issue(link, issue_id, title, user)
+          expect(result).to eq(link_response)
+        end
+      end
     end
 
     context 'when Linear client returns an error' do
       let(:error_response) { { error: 'Some error message' } }
 
       it 'returns the error' do
-        allow(linear_client).to receive(:link_issue).with(link, issue_id, title).and_return(error_response)
+        allow(linear_client).to receive(:link_issue).with(link, issue_id, title, nil).and_return(error_response)
         result = service.link_issue(link, issue_id, title)
         expect(result).to eq(error_response)
       end
@@ -133,13 +169,13 @@ describe Integrations::Linear::ProcessorService do
 
   describe '#unlink_issue' do
     let(:link_id) { 'attachment1' }
-    let(:unlink_response) { { data: { link_id: link_id } } }
+    let(:linear_client_response) { { success: true } }
 
     context 'when Linear client returns valid data' do
-      it 'returns parsed unlink data' do
-        allow(linear_client).to receive(:unlink_issue).with(link_id).and_return(unlink_response)
+      it 'returns unlink data with link_id' do
+        allow(linear_client).to receive(:unlink_issue).with(link_id).and_return(linear_client_response)
         result = service.unlink_issue(link_id)
-        expect(result).to eq(unlink_response)
+        expect(result).to eq({ data: { link_id: link_id } })
       end
     end
 
@@ -207,4 +243,59 @@ describe Integrations::Linear::ProcessorService do
       end
     end
   end
+
+  # Tests specifically for activity message integration
+  describe 'activity message data compatibility' do
+    let(:linear_client_response) { { success: true } }
+
+    describe '#create_issue' do
+      it 'includes identifier field needed for activity messages' do
+        params = { title: 'Test Issue', team_id: 'team1' }
+        response = {
+          'issueCreate' => {
+            'issue' => {
+              'id' => 'internal_id_123',
+              'title' => 'Test Issue',
+              'identifier' => 'ENG-456'
+            }
+          }
+        }
+
+        allow(linear_client).to receive(:create_issue).with(params, nil).and_return(response)
+        result = service.create_issue(params)
+
+        expect(result[:data]).to have_key(:identifier)
+        expect(result[:data][:identifier]).to eq('ENG-456')
+      end
+    end
+
+    describe '#link_issue' do
+      it 'returns issue_id in response for activity messages' do
+        link = 'https://example.com'
+        issue_id = 'ENG-789'
+        title = 'Test Issue'
+        response = {
+          'attachmentLinkURL' => {
+            'attachment' => { 'id' => 'attachment123' }
+          }
+        }
+
+        allow(linear_client).to receive(:link_issue).with(link, issue_id, title, nil).and_return(response)
+        result = service.link_issue(link, issue_id, title)
+
+        expect(result[:data][:id]).to eq(issue_id)
+      end
+    end
+
+    describe '#unlink_issue' do
+      it 'returns structured data for activity messages' do
+        link_id = 'attachment456'
+
+        allow(linear_client).to receive(:unlink_issue).with(link_id).and_return(linear_client_response)
+        result = service.unlink_issue(link_id)
+
+        expect(result).to eq({ data: { link_id: link_id } })
+      end
+    end
+  end
 end
diff --git a/spec/lib/linear_spec.rb b/spec/lib/linear_spec.rb
index 2ebaec1a8..e15f64382 100644
--- a/spec/lib/linear_spec.rb
+++ b/spec/lib/linear_spec.rb
@@ -91,6 +91,7 @@ describe Linear do
         label_ids: ['bug']
       }
     end
+    let(:user) { instance_double(User, name: 'John Doe', avatar_url: 'https://example.com/avatar.jpg') }
 
     context 'when the API response is success' do
       before do
@@ -103,6 +104,34 @@ describe Linear do
         expect(response).to eq({ 'issueCreate' => { 'id' => 'issue1', 'title' => 'Title' } })
       end
 
+      context 'when user is provided' do
+        it 'includes user attribution in the request' do
+          allow(linear_client).to receive(:post) do |payload|
+            expect(payload[:query]).to include('createAsUser: "John Doe"')
+            expect(payload[:query]).to include('displayIconUrl: "https://example.com/avatar.jpg"')
+            instance_double(HTTParty::Response, success?: true,
+                                                parsed_response: { 'data' => { 'issueCreate' => { 'id' => 'issue1', 'title' => 'Title' } } })
+          end
+
+          linear_client.create_issue(params, user)
+        end
+      end
+
+      context 'when user has no avatar' do
+        let(:user_no_avatar) { instance_double(User, name: 'Jane Doe', avatar_url: '') }
+
+        it 'includes only user name in the request' do
+          allow(linear_client).to receive(:post) do |payload|
+            expect(payload[:query]).to include('createAsUser: "Jane Doe"')
+            expect(payload[:query]).not_to include('displayIconUrl')
+            instance_double(HTTParty::Response, success?: true,
+                                                parsed_response: { 'data' => { 'issueCreate' => { 'id' => 'issue1', 'title' => 'Title' } } })
+          end
+
+          linear_client.create_issue(params, user_no_avatar)
+        end
+      end
+
       context 'when the priority is invalid' do
         let(:params) { { title: 'Title', team_id: 'team1', priority: 5 } }
 
@@ -182,6 +211,7 @@ describe Linear do
     let(:link) { 'https://example.com' }
     let(:issue_id) { 'issue1' }
     let(:title) { 'Title' }
+    let(:user) { instance_double(User, name: 'John Doe', avatar_url: 'https://example.com/avatar.jpg') }
 
     context 'when the API response is success' do
       before do
@@ -194,6 +224,45 @@ describe Linear do
         expect(response).to eq({ 'attachmentLinkURL' => { 'id' => 'attachment1' } })
       end
 
+      context 'when user is provided' do
+        it 'includes user attribution in the request' do
+          expected_params = {
+            issue_id: issue_id,
+            link: link,
+            title: title,
+            user_name: 'John Doe',
+            user_avatar_url: 'https://example.com/avatar.jpg'
+          }
+
+          expect(Linear::Mutations).to receive(:issue_link).with(expected_params).and_call_original
+          allow(linear_client).to receive(:post).and_return(
+            instance_double(HTTParty::Response, success?: true, parsed_response: { 'data' => { 'attachmentLinkURL' => { 'id' => 'attachment1' } } })
+          )
+
+          linear_client.link_issue(link, issue_id, title, user)
+        end
+      end
+
+      context 'when user has no avatar' do
+        let(:user_no_avatar) { instance_double(User, name: 'Jane Doe', avatar_url: '') }
+
+        it 'includes only user name in the request' do
+          expected_params = {
+            issue_id: issue_id,
+            link: link,
+            title: title,
+            user_name: 'Jane Doe'
+          }
+
+          expect(Linear::Mutations).to receive(:issue_link).with(expected_params).and_call_original
+          allow(linear_client).to receive(:post).and_return(
+            instance_double(HTTParty::Response, success?: true, parsed_response: { 'data' => { 'attachmentLinkURL' => { 'id' => 'attachment1' } } })
+          )
+
+          linear_client.link_issue(link, issue_id, title, user_no_avatar)
+        end
+      end
+
       context 'when the link is missing' do
         let(:link) { '' }
 
diff --git a/spec/listeners/automation_rule_listener_spec.rb b/spec/listeners/automation_rule_listener_spec.rb
index e0103b19a..c08b6e402 100644
--- a/spec/listeners/automation_rule_listener_spec.rb
+++ b/spec/listeners/automation_rule_listener_spec.rb
@@ -171,6 +171,16 @@ describe AutomationRuleListener do
         listener.message_created(event)
         expect(AutomationRules::ActionService).not_to have_received(:new).with(automation_rule, account, conversation)
       end
+
+      it 'passes conversation attributes to conditions filter service' do
+        conversation.update!(status: :open, priority: :high)
+        listener.message_created(event)
+        expect(AutomationRules::ConditionsFilterService).to have_received(:new).with(
+          automation_rule,
+          conversation,
+          { message: message, changed_attributes: { content: %w[nil Hi] } }
+        )
+      end
     end
   end
 end
diff --git a/spec/listeners/csat_survey_listener_spec.rb b/spec/listeners/csat_survey_listener_spec.rb
index 9161c4e71..0f957dcb4 100644
--- a/spec/listeners/csat_survey_listener_spec.rb
+++ b/spec/listeners/csat_survey_listener_spec.rb
@@ -13,6 +13,8 @@ describe CsatSurveyListener do
     )
   end
   let!(:event) { Events::Base.new(event_name, Time.zone.now, message: message) }
+  let!(:csat_enabled_inbox) { create(:inbox, account: account, csat_survey_enabled: true) }
+  let!(:resolved_conversation) { create(:conversation, account: account, inbox: csat_enabled_inbox, status: :resolved) }
 
   describe '#message_updated' do
     let(:event_name) { 'message.updated' }
@@ -33,4 +35,33 @@ describe CsatSurveyListener do
       end
     end
   end
+
+  describe '#conversation_status_changed' do
+    let(:event_name) { 'conversation.status_changed' }
+    let(:csat_service) { double }
+
+    before do
+      allow(resolved_conversation).to receive(:saved_change_to_status?).and_return(true)
+    end
+
+    context 'when conversation is resolved and CSAT is enabled' do
+      it 'triggers CSAT survey service' do
+        event = Events::Base.new(event_name, Time.zone.now, conversation: resolved_conversation)
+        expect(csat_service).to receive(:perform)
+        expect(CsatSurveyService).to receive(:new).with(conversation: resolved_conversation).and_return(csat_service)
+
+        listener.conversation_status_changed(event)
+      end
+    end
+
+    context 'when conversation is not resolved' do
+      it 'does not trigger CSAT survey service' do
+        open_conversation = create(:conversation, account: account, inbox: csat_enabled_inbox, status: :open)
+        event = Events::Base.new(event_name, Time.zone.now, conversation: open_conversation)
+
+        expect(CsatSurveyService).not_to receive(:new)
+        listener.conversation_status_changed(event)
+      end
+    end
+  end
 end
diff --git a/spec/listeners/reporting_event_listener_spec.rb b/spec/listeners/reporting_event_listener_spec.rb
index 9a6b8d123..0edf79556 100644
--- a/spec/listeners/reporting_event_listener_spec.rb
+++ b/spec/listeners/reporting_event_listener_spec.rb
@@ -66,6 +66,34 @@ describe ReportingEventListener do
   end
 
   describe '#reply_created' do
+    let(:contact) { create(:contact, account: account) }
+
+    def create_customer_message(conversation, created_at: Time.current)
+      create(:message,
+             message_type: 'incoming',
+             account: account,
+             inbox: inbox,
+             conversation: conversation,
+             sender: contact,
+             created_at: created_at)
+    end
+
+    def create_agent_message(conversation, created_at: Time.current, sender: user)
+      create(:message,
+             message_type: 'outgoing',
+             account: account,
+             inbox: inbox,
+             conversation: conversation,
+             sender: sender,
+             created_at: created_at)
+    end
+
+    def create_reply_event(agent_message, waiting_since, event_time = nil)
+      Events::Base.new('reply.created', event_time || agent_message.created_at,
+                       waiting_since: waiting_since,
+                       message: agent_message)
+    end
+
     it 'creates reply created event' do
       event = Events::Base.new('reply.created', Time.zone.now, waiting_since: 2.hours.ago, message: message)
       listener.reply_created(event)
@@ -74,6 +102,88 @@ describe ReportingEventListener do
       expect(events.length).to be 1
       expect(events.first.value).to be_within(1).of(7200)
     end
+
+    context 'when conversation is reopened' do
+      let(:resolved_conversation) do
+        create(:conversation, account: account, inbox: inbox, assignee: user,
+                              status: 'resolved', contact: contact)
+      end
+
+      context 'when customer sends message after resolution' do
+        it 'calculates reply time from the reopening message' do
+          customer_message_time = 3.hours.ago
+          create_customer_message(resolved_conversation, created_at: customer_message_time)
+
+          resolved_conversation.reload
+          expect(resolved_conversation.status).to eq('open')
+
+          agent_reply_time = 1.hour.ago
+          agent_message = create_agent_message(resolved_conversation, created_at: agent_reply_time)
+
+          event = create_reply_event(agent_message, customer_message_time)
+          listener.reply_created(event)
+
+          events = account.reporting_events.where(name: 'reply_time', conversation_id: resolved_conversation.id)
+          expect(events.length).to be 1
+          expect(events.first.value).to be_within(60).of(7200)
+        end
+      end
+
+      context 'when conversation has multiple reopenings' do
+        it 'tracks reply time correctly for each reopening' do
+          create_customer_message(resolved_conversation, created_at: 5.hours.ago)
+          first_agent_reply = create_agent_message(resolved_conversation, created_at: 4.hours.ago)
+
+          event = create_reply_event(first_agent_reply, 5.hours.ago)
+          listener.reply_created(event)
+
+          resolved_conversation.update!(status: 'resolved')
+
+          create_customer_message(resolved_conversation, created_at: 2.hours.ago)
+          second_agent_reply = create_agent_message(resolved_conversation, created_at: 1.5.hours.ago)
+
+          event = create_reply_event(second_agent_reply, 2.hours.ago)
+          listener.reply_created(event)
+
+          events = account.reporting_events.where(name: 'reply_time', conversation_id: resolved_conversation.id)
+                          .order(created_at: :asc)
+          expect(events.length).to be 2
+          expect(events.first.value).to be_within(60).of(3600)
+          expect(events.second.value).to be_within(60).of(1800)
+        end
+      end
+
+      context 'when conversation is manually reopened' do
+        it 'sets waiting_since when first customer message arrives after manual reopening' do
+          resolved_conversation.update!(status: 'open')
+
+          customer_message_time = 1.hour.ago
+          create_customer_message(resolved_conversation, created_at: customer_message_time)
+
+          agent_reply_time = 15.minutes.ago
+          agent_message = create_agent_message(resolved_conversation, created_at: agent_reply_time)
+
+          event = create_reply_event(agent_message, customer_message_time)
+          listener.reply_created(event)
+
+          events = account.reporting_events.where(name: 'reply_time', conversation_id: resolved_conversation.id)
+          expect(events.length).to be 1
+          expect(events.first.value).to be_within(60).of(2700)
+        end
+      end
+
+      context 'when waiting_since is nil' do
+        it 'does not creates reply time events' do
+          agent_message = create_agent_message(resolved_conversation)
+
+          event = create_reply_event(agent_message, nil)
+          listener.reply_created(event)
+
+          events = account.reporting_events.where(name: 'reply_time', conversation_id: resolved_conversation.id)
+          expect(events.length).to be 0
+        end
+      end
+    end
   end
 
   describe '#first_reply_created' do
diff --git a/spec/mailers/conversation_reply_mailer_spec.rb b/spec/mailers/conversation_reply_mailer_spec.rb
index 8485fcf7a..2a0d6c8b0 100644
--- a/spec/mailers/conversation_reply_mailer_spec.rb
+++ b/spec/mailers/conversation_reply_mailer_spec.rb
@@ -154,6 +154,27 @@ RSpec.describe ConversationReplyMailer do
         expect(mail.message_id).to eq message.source_id
       end
 
+      context 'when message is a CSAT survey' do
+        let(:csat_message) do
+          create(:message, conversation: conversation, account: account, message_type: 'template',
+                           content_type: 'input_csat', content: 'How would you rate our support?', sender: agent)
+        end
+
+        it 'includes CSAT survey URL in outgoing_content' do
+          with_modified_env 'FRONTEND_URL' => 'https://app.chatwoot.com' do
+            mail = described_class.email_reply(csat_message).deliver_now
+            expect(mail.decoded).to include "https://app.chatwoot.com/survey/responses/#{conversation.uuid}"
+          end
+        end
+
+        it 'uses outgoing_content for CSAT message body' do
+          with_modified_env 'FRONTEND_URL' => 'https://app.chatwoot.com' do
+            mail = described_class.email_reply(csat_message).deliver_now
+            expect(mail.decoded).to include csat_message.outgoing_content
+          end
+        end
+      end
+
       context 'with email attachments' do
         it 'includes small attachments as email attachments' do
           message_with_attachment = create(:message, conversation: conversation, account: account, message_type: 'outgoing',
diff --git a/spec/models/channel/telegram_spec.rb b/spec/models/channel/telegram_spec.rb
index 17aa848f6..dc401a165 100644
--- a/spec/models/channel/telegram_spec.rb
+++ b/spec/models/channel/telegram_spec.rb
@@ -114,6 +114,24 @@ RSpec.describe Channel::Telegram do
       expect(telegram_channel.send_message_on_telegram(message)).to eq('telegram_123')
     end
 
+    it 'sends message with business_connection_id' do
+      additional_attributes = { 'chat_id' => '123', 'business_connection_id' => 'eooW3KF5WB5HxTD7T826' }
+      message = create(:message, message_type: :outgoing, content: 'test',
+                                 conversation: create(:conversation, inbox: telegram_channel.inbox, additional_attributes: additional_attributes))
+
+      stub_request(:post, "https://api.telegram.org/bot#{telegram_channel.bot_token}/sendMessage")
+        .with(
+          body: 'chat_id=123&text=test&reply_markup=&parse_mode=HTML&reply_to_message_id=&business_connection_id=eooW3KF5WB5HxTD7T826'
+        )
+        .to_return(
+          status: 200,
+          body: { result: { message_id: 'telegram_123' } }.to_json,
+          headers: { 'Content-Type' => 'application/json' }
+        )
+
+      expect(telegram_channel.send_message_on_telegram(message)).to eq('telegram_123')
+    end
+
     it 'send text message failed' do
       message = create(:message, message_type: :outgoing, content: 'test',
                                  conversation: create(:conversation, inbox: telegram_channel.inbox, additional_attributes: { 'chat_id' => '123' }))
diff --git a/spec/models/conversation_spec.rb b/spec/models/conversation_spec.rb
index aef91603d..a29359528 100644
--- a/spec/models/conversation_spec.rb
+++ b/spec/models/conversation_spec.rb
@@ -836,4 +836,117 @@ RSpec.describe Conversation do
       expect(message_window_service).to have_received(:can_reply?)
     end
   end
+
+  describe 'reply time calculation flows' do
+    include ActiveJob::TestHelper
+
+    let(:account) { create(:account) }
+    let(:inbox) { create(:inbox, account: account) }
+    let(:contact) { create(:contact, account: account) }
+    let(:agent) { create(:user, account: account, role: :agent) }
+    let(:conversation) { create(:conversation, account: account, inbox: inbox, contact: contact, assignee: agent, waiting_since: nil) }
+    let(:conversation_start_time) { 5.hours.ago }
+
+    before do
+      create(:inbox_member, user: agent, inbox: inbox)
+      # rubocop:disable Rails/SkipsModelValidations
+      conversation.update_column(:waiting_since, nil)
+      conversation.update_column(:created_at, conversation_start_time)
+      # rubocop:enable Rails/SkipsModelValidations
+      conversation.messages.destroy_all
+      conversation.reporting_events.destroy_all
+      conversation.reload
+    end
+
+    def create_customer_message(conversation, created_at: Time.current)
+      message = nil
+      perform_enqueued_jobs do
+        message = create(:message,
+                         message_type: 'incoming',
+                         account: conversation.account,
+                         inbox: conversation.inbox,
+                         conversation: conversation,
+                         sender: conversation.contact,
+                         created_at: created_at)
+      end
+      message
+    end
+
+    def create_agent_message(conversation, created_at: Time.current)
+      message = nil
+      perform_enqueued_jobs do
+        message = create(:message,
+                         message_type: 'outgoing',
+                         account: conversation.account,
+                         inbox: conversation.inbox,
+                         conversation: conversation,
+                         sender: conversation.assignee,
+                         created_at: created_at)
+      end
+      message
+    end
+
+    it 'correctly tracks waiting_since and creates first response time events' do
+      create_customer_message(conversation, created_at: conversation_start_time)
+      conversation.reload
+      expect(conversation.waiting_since).to be_within(1.second).of(conversation_start_time)
+
+      # Agent replies - this should create first response event
+      agent_reply1_time = 4.hours.ago
+      create_agent_message(conversation, created_at: agent_reply1_time)
+
+      first_response_events = account.reporting_events.where(name: 'first_response', conversation_id: conversation.id)
+      expect(first_response_events.count).to eq(1)
+      expect(first_response_events.first.value).to be_within(1.second).of(1.hour)
+
+      # the first response should also clear the waiting_since
+      conversation.reload
+      expect(conversation.waiting_since).to be_nil
+    end
+
+    it 'does not reset waiting_since if customer sends another message' do
+      create_customer_message(conversation, created_at: conversation_start_time)
+      conversation.reload
+      expect(conversation.waiting_since).to be_within(1.second).of(conversation_start_time)
+
+      create_customer_message(conversation, created_at: 3.hours.ago)
+      conversation.reload
+      expect(conversation.waiting_since).to be_within(1.second).of(conversation_start_time)
+    end
+
+    it 'records the correct reply_time for subsequent messages' do
+      create_customer_message(conversation, created_at: conversation_start_time)
+      create_agent_message(conversation, created_at: 4.hours.ago)
+      create_customer_message(conversation, created_at: 3.hours.ago)
+
+      create_agent_message(conversation, created_at: 2.hours.ago)
+      reply_events = account.reporting_events.where(name: 'reply_time', conversation_id: conversation.id)
+      expect(reply_events.count).to eq(1)
+      expect(reply_events.first.value).to be_within(1.second).of(1.hour)
+
+      conversation.reload
+      expect(conversation.waiting_since).to be_nil
+    end
+
+    it 'records zero reply time if an agent sends a message after resolution' do
+      create_customer_message(conversation, created_at: conversation_start_time)
+      create_agent_message(conversation, created_at: 4.hours.ago)
+      create_customer_message(conversation, created_at: 3.hours.ago)
+
+      conversation.toggle_status
+      expect(conversation.status).to eq('resolved')
+
+      conversation.toggle_status
+      expect(conversation.status).to eq('open')
+
+      conversation.reload
+      expect(conversation.waiting_since).to be_nil
+
+      create_agent_message(conversation, created_at: 1.hour.ago)
+      # update_waiting_since will ensure that no events were created since the waiting_since was nil
+      # if the event is created it should log zero value, we have handled that in the reporting_event_listener
+      reply_events = account.reporting_events.where(name: 'reply_time', conversation_id: conversation.id)
+      expect(reply_events.count).to eq(0)
+    end
+  end
 end
diff --git a/spec/models/inbox_spec.rb b/spec/models/inbox_spec.rb
index e25e87e4d..92fddcd78 100644
--- a/spec/models/inbox_spec.rb
+++ b/spec/models/inbox_spec.rb
@@ -262,7 +262,7 @@ RSpec.describe Inbox do
   describe '#sanitized_name' do
     context 'when inbox name contains forbidden characters' do
       it 'removes forbidden and spam-trigger characters' do
-        inbox = FactoryBot.build(:inbox, name: 'Test/Name\\With<Bad>@Characters"And\'Quotes!#$%')
+        inbox = FactoryBot.build(:inbox, name: 'Test/Name\\With<Bad>@Characters"And\';:Quotes!#$%')
         expect(inbox.sanitized_name).to eq('Test/NameWithBadCharactersAnd\'Quotes')
       end
     end
diff --git a/spec/models/message_spec.rb b/spec/models/message_spec.rb
index b4be3ac5a..6de36a55e 100644
--- a/spec/models/message_spec.rb
+++ b/spec/models/message_spec.rb
@@ -267,6 +267,23 @@ RSpec.describe Message do
       message = create(:message)
       expect(message.webhook_data.key?(:attachments)).to be false
     end
+
+    it 'uses outgoing_content for webhook content' do
+      message = create(:message, content: 'Test content')
+      expect(message).to receive(:outgoing_content).and_return('Outgoing test content')
+
+      webhook_data = message.webhook_data
+      expect(webhook_data[:content]).to eq('Outgoing test content')
+    end
+
+    it 'includes CSAT survey link in webhook content for input_csat messages' do
+      inbox = create(:inbox, channel: create(:channel_api))
+      conversation = create(:conversation, inbox: inbox)
+      message = create(:message, conversation: conversation, content_type: 'input_csat', content: 'Rate your experience')
+
+      expect(message.outgoing_content).to include('survey/responses/')
+      expect(message.webhook_data[:content]).to include('survey/responses/')
+    end
   end
 
   context 'when message is created' do
@@ -478,32 +495,57 @@ RSpec.describe Message do
 
   describe '#content' do
     let(:conversation) { create(:conversation) }
-    let(:message) { create(:message, conversation: conversation, content_type: 'input_csat', content: 'Original content') }
 
-    it 'returns original content for web widget inbox' do
-      allow(message.inbox).to receive(:web_widget?).and_return(true)
-      expect(message.content).to eq('Original content')
+    context 'when message is not input_csat' do
+      let(:message) { create(:message, conversation: conversation, content_type: 'text', content: 'Regular message') }
+
+      it 'returns original content' do
+        expect(message.content).to eq('Regular message')
+      end
     end
 
-    context 'when inbox is not a web widget' do
-      before do
-        allow(message.inbox).to receive(:web_widget?).and_return(false)
-        allow(ENV).to receive(:fetch).with('FRONTEND_URL', nil).and_return('https://app.chatwoot.com')
+    context 'when message is input_csat' do
+      let(:message) { create(:message, conversation: conversation, content_type: 'input_csat', content: 'Rate your experience') }
+
+      context 'when inbox is web widget' do
+        before do
+          allow(message.inbox).to receive(:web_widget?).and_return(true)
+        end
+
+        it 'returns original content without survey URL' do
+          expect(message.content).to eq('Rate your experience')
+        end
       end
 
-      it 'returns custom message with survey link when csat message is configured' do
-        allow(message.inbox).to receive(:csat_config).and_return({ 'message' => 'Custom survey message:' })
-        expected_content = "Custom survey message: https://app.chatwoot.com/survey/responses/#{conversation.uuid}"
-        expect(message.content).to eq(expected_content)
-      end
+      context 'when inbox is not web widget' do
+        before do
+          allow(message.inbox).to receive(:web_widget?).and_return(false)
+        end
 
-      it 'returns default message with survey link when no custom csat message' do
-        allow(message.inbox).to receive(:csat_config).and_return(nil)
-        allow(I18n).to receive(:t).with('conversations.survey.response', link: "https://app.chatwoot.com/survey/responses/#{conversation.uuid}")
-                                  .and_return("Please rate your conversation: https://app.chatwoot.com/survey/responses/#{conversation.uuid}")
-        expected_content = "Please rate your conversation: https://app.chatwoot.com/survey/responses/#{conversation.uuid}"
-        expect(message.content).to eq(expected_content)
+        it 'returns only the stored content (clean for dashboard)' do
+          expect(message.content).to eq('Rate your experience')
+        end
+
+        it 'returns only the base content without URL when survey_url stored separately' do
+          message.content_attributes = { 'survey_url' => 'https://app.chatwoot.com/survey/responses/12345' }
+          expect(message.content).to eq('Rate your experience')
+        end
       end
     end
   end
+
+  describe '#outgoing_content' do
+    let(:conversation) { create(:conversation) }
+    let(:message) { create(:message, conversation: conversation, content_type: 'text', content: 'Regular message') }
+
+    it 'delegates to MessageContentPresenter' do
+      presenter = instance_double(MessageContentPresenter)
+      allow(MessageContentPresenter).to receive(:new).with(message).and_return(presenter)
+      allow(presenter).to receive(:outgoing_content).and_return('Presented content')
+
+      expect(message.outgoing_content).to eq('Presented content')
+      expect(MessageContentPresenter).to have_received(:new).with(message)
+      expect(presenter).to have_received(:outgoing_content)
+    end
+  end
 end
diff --git a/spec/models/notification_spec.rb b/spec/models/notification_spec.rb
index 07e7e3fe2..172389fe4 100644
--- a/spec/models/notification_spec.rb
+++ b/spec/models/notification_spec.rb
@@ -128,6 +128,39 @@ has been assigned to you"
       expect(notification.push_message_body).to eq "#{message.sender.name}: Hey @John Peter please check this?"
     end
 
+    it 'returns appropriate body suited for the notification type conversation_mention if username contains emoji' do
+      conversation = create(:conversation)
+      content = 'Hey [@👍 customer support](mention://team/1/%F0%9F%91%8D%20customer%20support) please check this?'
+      message = create(:message, sender: create(:user), content: content, conversation: conversation)
+      notification = create(:notification, notification_type: 'conversation_mention', primary_actor: conversation, secondary_actor: message)
+      expect(notification.push_message_body).to eq "#{message.sender.name}: Hey @👍 customer support please check this?"
+    end
+
+    it 'returns appropriate body suited for the notification type conversation_mention if team name contains emoji and spaces' do
+      conversation = create(:conversation)
+      content = 'Please check [@🚀 Development Team](mention://team/2/%F0%9F%9A%80%20Development%20Team)'
+      message = create(:message, sender: create(:user), content: content, conversation: conversation)
+      notification = create(:notification, notification_type: 'conversation_mention', primary_actor: conversation, secondary_actor: message)
+      expect(notification.push_message_body).to eq "#{message.sender.name}: Please check @🚀 Development Team"
+    end
+
+    it 'returns appropriate body suited for the notification type conversation_mention with mixed emoji and regular mentions' do
+      conversation = create(:conversation)
+      content = 'Hey [@John Doe](mention://user/1/John%20Doe) and ' \
+                '[@👍 customer support](mention://team/1/%F0%9F%91%8D%20customer%20support) please review'
+      message = create(:message, sender: create(:user), content: content, conversation: conversation)
+      notification = create(:notification, notification_type: 'conversation_mention', primary_actor: conversation, secondary_actor: message)
+      expect(notification.push_message_body).to eq "#{message.sender.name}: Hey @John Doe and @👍 customer support please review"
+    end
+
+    it 'returns appropriate body suited for the notification type conversation_mention with special characters in names' do
+      conversation = create(:conversation)
+      content = 'Please review [@user@domain.com](mention://user/4/user%40domain.com)'
+      message = create(:message, sender: create(:user), content: content, conversation: conversation)
+      notification = create(:notification, notification_type: 'conversation_mention', primary_actor: conversation, secondary_actor: message)
+      expect(notification.push_message_body).to eq "#{message.sender.name}: Please review @user@domain.com"
+    end
+
     it 'calls remove duplicate notification job' do
       allow(Notification::RemoveDuplicateNotificationJob).to receive(:perform_later)
       notification = create(:notification, notification_type: 'conversation_mention')
diff --git a/spec/presenters/message_content_presenter_spec.rb b/spec/presenters/message_content_presenter_spec.rb
new file mode 100644
index 000000000..f85bdb8d1
--- /dev/null
+++ b/spec/presenters/message_content_presenter_spec.rb
@@ -0,0 +1,66 @@
+require 'rails_helper'
+
+RSpec.describe MessageContentPresenter do
+  let(:conversation) { create(:conversation) }
+  let(:message) { create(:message, conversation: conversation, content_type: content_type, content: content) }
+  let(:presenter) { described_class.new(message) }
+
+  describe '#outgoing_content' do
+    context 'when message is not input_csat' do
+      let(:content_type) { 'text' }
+      let(:content) { 'Regular message' }
+
+      it 'returns regular content' do
+        expect(presenter.outgoing_content).to eq('Regular message')
+      end
+    end
+
+    context 'when message is input_csat and inbox is web widget' do
+      let(:content_type) { 'input_csat' }
+      let(:content) { 'Rate your experience' }
+
+      before do
+        allow(message.inbox).to receive(:web_widget?).and_return(true)
+      end
+
+      it 'returns regular content without survey URL' do
+        expect(presenter.outgoing_content).to eq('Rate your experience')
+      end
+    end
+
+    context 'when message is input_csat and inbox is not web widget' do
+      let(:content_type) { 'input_csat' }
+      let(:content) { 'Rate your experience' }
+
+      before do
+        allow(message.inbox).to receive(:web_widget?).and_return(false)
+      end
+
+      it 'returns I18n default message when no CSAT config and dynamically generates survey URL' do
+        with_modified_env 'FRONTEND_URL' => 'https://app.chatwoot.com' do
+          expected_url = "https://app.chatwoot.com/survey/responses/#{conversation.uuid}"
+          expect(presenter.outgoing_content).to include(expected_url)
+        end
+      end
+
+      it 'returns CSAT config message when config exists and dynamically generates survey URL' do
+        with_modified_env 'FRONTEND_URL' => 'https://app.chatwoot.com' do
+          allow(message.inbox).to receive(:csat_config).and_return({ 'message' => 'Custom CSAT message' })
+          expected_url = "https://app.chatwoot.com/survey/responses/#{conversation.uuid}"
+          expect(presenter.outgoing_content).to eq("Custom CSAT message #{expected_url}")
+        end
+      end
+    end
+  end
+
+  describe 'delegation' do
+    let(:content_type) { 'text' }
+    let(:content) { 'Test message' }
+
+    it 'delegates model methods to the wrapped message' do
+      expect(presenter.content).to eq('Test message')
+      expect(presenter.content_type).to eq('text')
+      expect(presenter.conversation).to eq(conversation)
+    end
+  end
+end
\ No newline at end of file
diff --git a/spec/services/action_service_spec.rb b/spec/services/action_service_spec.rb
index c28761844..95b1e6ecf 100644
--- a/spec/services/action_service_spec.rb
+++ b/spec/services/action_service_spec.rb
@@ -14,6 +14,17 @@ describe ActionService do
     end
   end
 
+  describe '#open_conversation' do
+    let(:conversation) { create(:conversation, status: :resolved) }
+    let(:action_service) { described_class.new(conversation) }
+
+    it 'opens the conversation' do
+      expect(conversation.status).to eq('resolved')
+      action_service.open_conversation(nil)
+      expect(conversation.reload.status).to eq('open')
+    end
+  end
+
   describe '#change_priority' do
     let(:conversation) { create(:conversation) }
     let(:action_service) { described_class.new(conversation) }
diff --git a/spec/services/automation_rules/conditions_filter_service_spec.rb b/spec/services/automation_rules/conditions_filter_service_spec.rb
index ec9f52062..7082d31b1 100644
--- a/spec/services/automation_rules/conditions_filter_service_spec.rb
+++ b/spec/services/automation_rules/conditions_filter_service_spec.rb
@@ -110,6 +110,29 @@ RSpec.describe AutomationRules::ConditionsFilterService do
           expect(described_class.new(rule, conversation, { message: message, changed_attributes: {} }).perform).to be(false)
         end
       end
+
+      context 'when filtering messages based on conversation attributes' do
+        let(:conversation) { create(:conversation, account: account, status: :open, priority: :high) }
+        let(:message) do
+          create(:message, account: account, conversation: conversation, content: 'Test message',
+                           inbox: conversation.inbox, message_type: :incoming)
+        end
+
+        it 'will return true when conversation status matches' do
+          rule.update(conditions: [{ 'values': ['open'], 'attribute_key': 'status', 'query_operator': nil, 'filter_operator': 'equal_to' }])
+          expect(described_class.new(rule, conversation, { message: message, changed_attributes: {} }).perform).to be(true)
+        end
+
+        it 'will return false when conversation status does not match' do
+          rule.update(conditions: [{ 'values': ['resolved'], 'attribute_key': 'status', 'query_operator': nil, 'filter_operator': 'equal_to' }])
+          expect(described_class.new(rule, conversation, { message: message, changed_attributes: {} }).perform).to be(false)
+        end
+
+        it 'will return true when conversation priority matches' do
+          rule.update(conditions: [{ 'values': ['high'], 'attribute_key': 'priority', 'query_operator': nil, 'filter_operator': 'equal_to' }])
+          expect(described_class.new(rule, conversation, { message: message, changed_attributes: {} }).perform).to be(true)
+        end
+      end
     end
   end
 end
diff --git a/spec/services/csat_survey_service_spec.rb b/spec/services/csat_survey_service_spec.rb
new file mode 100644
index 000000000..5b3b3279a
--- /dev/null
+++ b/spec/services/csat_survey_service_spec.rb
@@ -0,0 +1,91 @@
+require 'rails_helper'
+
+describe CsatSurveyService do
+  let(:account) { create(:account) }
+  let(:inbox) { create(:inbox, account: account, csat_survey_enabled: true) }
+  let(:conversation) { create(:conversation, inbox: inbox, account: account, status: :resolved) }
+  let(:service) { described_class.new(conversation: conversation) }
+
+  describe '#perform' do
+    let(:csat_template) { instance_double(MessageTemplates::Template::CsatSurvey) }
+
+    before do
+      allow(MessageTemplates::Template::CsatSurvey).to receive(:new).and_return(csat_template)
+      allow(csat_template).to receive(:perform)
+      allow(Conversations::ActivityMessageJob).to receive(:perform_later)
+    end
+
+    context 'when CSAT survey should be sent' do
+      before do
+        allow(conversation).to receive(:can_reply?).and_return(true)
+      end
+
+      it 'sends CSAT survey when within messaging window' do
+        service.perform
+
+        expect(MessageTemplates::Template::CsatSurvey).to have_received(:new).with(conversation: conversation)
+        expect(csat_template).to have_received(:perform)
+      end
+    end
+
+    context 'when outside messaging window' do
+      before do
+        allow(conversation).to receive(:can_reply?).and_return(false)
+      end
+
+      it 'creates activity message instead of sending survey' do
+        service.perform
+
+        expect(Conversations::ActivityMessageJob).to have_received(:perform_later).with(
+          conversation,
+          hash_including(content: I18n.t('conversations.activity.csat.not_sent_due_to_messaging_window'))
+        )
+        expect(MessageTemplates::Template::CsatSurvey).not_to have_received(:new)
+      end
+    end
+
+    context 'when CSAT survey should not be sent' do
+      it 'does nothing when conversation is not resolved' do
+        conversation.update(status: :open)
+
+        service.perform
+
+        expect(MessageTemplates::Template::CsatSurvey).not_to have_received(:new)
+        expect(Conversations::ActivityMessageJob).not_to have_received(:perform_later)
+      end
+
+      it 'does nothing when CSAT survey is not enabled' do
+        inbox.update(csat_survey_enabled: false)
+
+        service.perform
+
+        expect(MessageTemplates::Template::CsatSurvey).not_to have_received(:new)
+        expect(Conversations::ActivityMessageJob).not_to have_received(:perform_later)
+      end
+
+      it 'does nothing when CSAT already sent' do
+        create(:message, conversation: conversation, content_type: :input_csat)
+
+        service.perform
+
+        expect(MessageTemplates::Template::CsatSurvey).not_to have_received(:new)
+        expect(Conversations::ActivityMessageJob).not_to have_received(:perform_later)
+      end
+
+      it 'does nothing for Twitter conversations' do
+        twitter_channel = create(:channel_twitter_profile)
+        twitter_inbox = create(:inbox, channel: twitter_channel, csat_survey_enabled: true)
+        twitter_conversation = create(:conversation,
+                                      inbox: twitter_inbox,
+                                      status: :resolved,
+                                      additional_attributes: { type: 'tweet' })
+        twitter_service = described_class.new(conversation: twitter_conversation)
+
+        twitter_service.perform
+
+        expect(MessageTemplates::Template::CsatSurvey).not_to have_received(:new)
+        expect(Conversations::ActivityMessageJob).not_to have_received(:perform_later)
+      end
+    end
+  end
+end
\ No newline at end of file
diff --git a/spec/services/facebook/send_on_facebook_service_spec.rb b/spec/services/facebook/send_on_facebook_service_spec.rb
index cddf527cb..4d5f9babd 100644
--- a/spec/services/facebook/send_on_facebook_service_spec.rb
+++ b/spec/services/facebook/send_on_facebook_service_spec.rb
@@ -166,5 +166,33 @@ describe Facebook::SendOnFacebookService do
         expect(message.status).not_to eq('failed')
       end
     end
+
+    context 'with input_select' do
+      it 'if message with input_select is sent from chatwoot and is outgoing' do
+        message = build(
+          :message,
+          message_type: 'outgoing',
+          inbox: facebook_inbox,
+          account: account,
+          conversation: conversation,
+          content_type: 'input_select',
+          content_attributes: { 'items' => [{ 'title' => 'text 1', 'value' => 'value 1' }, { 'title' => 'text 2', 'value' => 'value 2' }] }
+        )
+
+        described_class.new(message: message).perform
+        expect(bot).to have_received(:deliver).with({
+                                                      recipient: { id: contact_inbox.source_id },
+                                                      message: {
+                                                        text: message.content,
+                                                        quick_replies: [
+                                                          { content_type: 'text', payload: 'text 1', title: 'text 1' },
+                                                          { content_type: 'text', payload: 'text 2', title: 'text 2' }
+                                                        ]
+                                                      },
+                                                      messaging_type: 'MESSAGE_TAG',
+                                                      tag: 'ACCOUNT_UPDATE'
+                                                    }, { page_id: facebook_channel.page_id })
+      end
+    end
   end
 end
diff --git a/spec/services/line/send_on_line_service_spec.rb b/spec/services/line/send_on_line_service_spec.rb
index bed8917b8..a7520b8d8 100644
--- a/spec/services/line/send_on_line_service_spec.rb
+++ b/spec/services/line/send_on_line_service_spec.rb
@@ -93,6 +93,70 @@ describe Line::SendOnLineService do
       end
     end
 
+    context 'with message input_select' do
+      let(:success_response) do
+        {
+          'message' => 'ok'
+        }.to_json
+      end
+
+      let(:expect_message) do
+        {
+          type: 'flex',
+          altText: 'test',
+          contents: {
+            type: 'bubble',
+            body: {
+              type: 'box',
+              layout: 'vertical',
+              contents: [
+                {
+                  type: 'text',
+                  text: 'test',
+                  wrap: true
+                },
+                {
+                  type: 'button',
+                  style: 'link',
+                  height: 'sm',
+                  action: {
+                    type: 'message',
+                    label: 'text 1',
+                    text: 'value 1'
+                  }
+                },
+                {
+                  type: 'button',
+                  style: 'link',
+                  height: 'sm',
+                  action: {
+                    type: 'message',
+                    label: 'text 2',
+                    text: 'value 2'
+                  }
+                }
+              ]
+            }
+          }
+        }
+      end
+
+      it 'sends the message with input_select' do
+        message = create(
+          :message, message_type: :outgoing, content: 'test', content_type: 'input_select',
+                    content_attributes: { 'items' => [{ 'title' => 'text 1', 'value' => 'value 1' }, { 'title' => 'text 2', 'value' => 'value 2' }] },
+                    conversation: create(:conversation, inbox: line_channel.inbox)
+        )
+
+        expect(line_client).to receive(:push_message).with(
+          message.conversation.contact_inbox.source_id,
+          expect_message
+        ).and_return(OpenStruct.new(code: '200', body: success_response))
+
+        described_class.new(message: message).perform
+      end
+    end
+
     context 'with message attachments' do
       it 'sends the message with text and attachments' do
         attachment = message.attachments.new(account_id: message.account_id, file_type: :image)
diff --git a/spec/services/linear/activity_message_service_spec.rb b/spec/services/linear/activity_message_service_spec.rb
new file mode 100644
index 000000000..4b51f6520
--- /dev/null
+++ b/spec/services/linear/activity_message_service_spec.rb
@@ -0,0 +1,174 @@
+require 'rails_helper'
+
+RSpec.describe Linear::ActivityMessageService, type: :service do
+  let(:account) { create(:account) }
+  let(:inbox) { create(:inbox, account: account) }
+  let(:conversation) { create(:conversation, account: account, inbox: inbox) }
+  let(:user) { create(:user, account: account) }
+
+  describe '#perform' do
+    context 'when action_type is issue_created' do
+      let(:service) do
+        described_class.new(
+          conversation: conversation,
+          action_type: :issue_created,
+          issue_data: { id: 'ENG-123' },
+          user: user
+        )
+      end
+
+      it 'enqueues an activity message job' do
+        expect do
+          service.perform
+        end.to have_enqueued_job(Conversations::ActivityMessageJob)
+          .with(conversation, {
+                  account_id: conversation.account_id,
+                  inbox_id: conversation.inbox_id,
+                  message_type: :activity,
+                  content: "Linear issue ENG-123 was created by #{user.name}"
+                })
+      end
+
+      it 'does not enqueue job when issue data lacks id' do
+        service = described_class.new(
+          conversation: conversation,
+          action_type: :issue_created,
+          issue_data: { title: 'Some issue' },
+          user: user
+        )
+
+        expect do
+          service.perform
+        end.not_to have_enqueued_job(Conversations::ActivityMessageJob)
+      end
+
+      it 'does not enqueue job when issue_data is empty' do
+        service = described_class.new(
+          conversation: conversation,
+          action_type: :issue_created,
+          issue_data: {},
+          user: user
+        )
+
+        expect do
+          service.perform
+        end.not_to have_enqueued_job(Conversations::ActivityMessageJob)
+      end
+
+      it 'does not enqueue job when conversation is nil' do
+        service = described_class.new(
+          conversation: nil,
+          action_type: :issue_created,
+          issue_data: { id: 'ENG-123' },
+          user: user
+        )
+
+        expect do
+          service.perform
+        end.not_to have_enqueued_job(Conversations::ActivityMessageJob)
+      end
+
+      it 'does not enqueue job when user is nil' do
+        service = described_class.new(
+          conversation: conversation,
+          action_type: :issue_created,
+          issue_data: { id: 'ENG-123' },
+          user: nil
+        )
+
+        expect do
+          service.perform
+        end.not_to have_enqueued_job(Conversations::ActivityMessageJob)
+      end
+    end
+
+    context 'when action_type is issue_linked' do
+      let(:service) do
+        described_class.new(
+          conversation: conversation,
+          action_type: :issue_linked,
+          issue_data: { id: 'ENG-456' },
+          user: user
+        )
+      end
+
+      it 'enqueues an activity message job' do
+        expect do
+          service.perform
+        end.to have_enqueued_job(Conversations::ActivityMessageJob)
+          .with(conversation, {
+                  account_id: conversation.account_id,
+                  inbox_id: conversation.inbox_id,
+                  message_type: :activity,
+                  content: "Linear issue ENG-456 was linked by #{user.name}"
+                })
+      end
+
+      it 'does not enqueue job when issue data lacks id' do
+        service = described_class.new(
+          conversation: conversation,
+          action_type: :issue_linked,
+          issue_data: { title: 'Some issue' },
+          user: user
+        )
+
+        expect do
+          service.perform
+        end.not_to have_enqueued_job(Conversations::ActivityMessageJob)
+      end
+    end
+
+    context 'when action_type is issue_unlinked' do
+      let(:service) do
+        described_class.new(
+          conversation: conversation,
+          action_type: :issue_unlinked,
+          issue_data: { id: 'ENG-789' },
+          user: user
+        )
+      end
+
+      it 'enqueues an activity message job' do
+        expect do
+          service.perform
+        end.to have_enqueued_job(Conversations::ActivityMessageJob)
+          .with(conversation, {
+                  account_id: conversation.account_id,
+                  inbox_id: conversation.inbox_id,
+                  message_type: :activity,
+                  content: "Linear issue ENG-789 was unlinked by #{user.name}"
+                })
+      end
+
+      it 'does not enqueue job when issue data lacks id' do
+        service = described_class.new(
+          conversation: conversation,
+          action_type: :issue_unlinked,
+          issue_data: { title: 'Some issue' },
+          user: user
+        )
+
+        expect do
+          service.perform
+        end.not_to have_enqueued_job(Conversations::ActivityMessageJob)
+      end
+    end
+
+    context 'when action_type is unknown' do
+      let(:service) do
+        described_class.new(
+          conversation: conversation,
+          action_type: :unknown_action,
+          issue_data: { id: 'ENG-999' },
+          user: user
+        )
+      end
+
+      it 'does not enqueue job for unknown action types' do
+        expect do
+          service.perform
+        end.not_to have_enqueued_job(Conversations::ActivityMessageJob)
+      end
+    end
+  end
+end
\ No newline at end of file
diff --git a/spec/services/liquid/campaign_template_service_spec.rb b/spec/services/liquid/campaign_template_service_spec.rb
new file mode 100644
index 000000000..40034e410
--- /dev/null
+++ b/spec/services/liquid/campaign_template_service_spec.rb
@@ -0,0 +1,107 @@
+require 'rails_helper'
+
+describe Liquid::CampaignTemplateService do
+  subject(:template_service) { described_class.new(campaign: campaign, contact: contact) }
+
+  let(:account) { create(:account) }
+  let(:agent) { create(:user, account: account) }
+  let(:inbox) { create(:inbox, account: account) }
+  let(:contact) { create(:contact, account: account, name: 'John Doe', phone_number: '+1234567890') }
+  let(:campaign) { create(:campaign, account: account, inbox: inbox, sender: agent, message: message_content) }
+
+  describe '#call' do
+    context 'with liquid template variables' do
+      let(:message_content) { 'Hello {{contact.name}}, this is {{agent.name}} from {{account.name}}' }
+
+      it 'processes liquid template correctly' do
+        result = template_service.call(message_content)
+        agent_drop_name = UserDrop.new(agent).name
+        contact_drop_name = ContactDrop.new(contact).name
+
+        expect(result).to eq("Hello #{contact_drop_name}, this is #{agent_drop_name} from #{account.name}")
+      end
+    end
+
+    context 'with code blocks' do
+      let(:message_content) { 'Check this code: `const x = {{contact.name}}`' }
+
+      it 'preserves code blocks without processing liquid' do
+        result = template_service.call(message_content)
+
+        expect(result).to include('`const x = {{contact.name}}`')
+        expect(result).not_to include(contact.name)
+      end
+    end
+
+    context 'with multiline code blocks' do
+      let(:message_content) do
+        <<~MESSAGE
+          Here's some code:
+          ```
+          function greet() {
+            return "Hello {{contact.name}}";
+          }
+          ```
+        MESSAGE
+      end
+
+      it 'preserves multiline code blocks without processing liquid' do
+        result = template_service.call(message_content)
+
+        expect(result).to include('{{contact.name}}')
+        expect(result).not_to include(contact.name)
+      end
+    end
+
+    context 'with malformed liquid syntax' do
+      let(:message_content) { 'Hello {{contact.name missing closing braces' }
+
+      it 'returns original message when liquid parsing fails' do
+        result = template_service.call(message_content)
+
+        expect(result).to eq(message_content)
+      end
+    end
+
+    context 'with invalid liquid tags' do
+      let(:message_content) { 'Hello {% invalid_tag %} world' }
+
+      it 'returns original message when liquid parsing fails' do
+        result = template_service.call(message_content)
+
+        expect(result).to eq(message_content)
+      end
+    end
+
+    context 'with mixed content' do
+      let(:message_content) { 'Hi {{contact.name}}, use this code: `{{agent.name}}` to contact {{agent.name}}' }
+
+      it 'processes liquid outside code blocks but preserves code blocks' do
+        result = template_service.call(message_content)
+        agent_drop_name = UserDrop.new(agent).name
+        contact_drop_name = ContactDrop.new(contact).name
+
+        expect(result).to include("Hi #{contact_drop_name}")
+        expect(result).to include("contact #{agent_drop_name}")
+        expect(result).to include('`{{agent.name}}`')
+      end
+    end
+
+    context 'with all drop types' do
+      let(:message_content) do
+        'Contact: {{contact.name}}, Agent: {{agent.name}}, Inbox: {{inbox.name}}, Account: {{account.name}}'
+      end
+
+      it 'processes all available drops' do
+        result = template_service.call(message_content)
+        agent_drop_name = UserDrop.new(agent).name
+        contact_drop_name = ContactDrop.new(contact).name
+
+        expect(result).to include("Contact: #{contact_drop_name}")
+        expect(result).to include("Agent: #{agent_drop_name}")
+        expect(result).to include("Inbox: #{inbox.name}")
+        expect(result).to include("Account: #{account.name}")
+      end
+    end
+  end
+end
diff --git a/spec/services/llm_formatter/conversation_llm_formatter_spec.rb b/spec/services/llm_formatter/conversation_llm_formatter_spec.rb
index 93fec14f7..49fcc1a18 100644
--- a/spec/services/llm_formatter/conversation_llm_formatter_spec.rb
+++ b/spec/services/llm_formatter/conversation_llm_formatter_spec.rb
@@ -61,5 +61,30 @@ RSpec.describe LlmFormatter::ConversationLlmFormatter do
         expect(formatter.format(include_contact_details: true)).to eq(expected_output)
       end
     end
+
+    context 'when conversation has custom attributes' do
+      it 'includes formatted custom attributes in the output' do
+        create(
+          :custom_attribute_definition,
+          account: account,
+          attribute_display_name: 'Order ID',
+          attribute_key: 'order_id',
+          attribute_model: :conversation_attribute
+        )
+
+        conversation.update(custom_attributes: { 'order_id' => '12345' })
+
+        expected_output = [
+          "Conversation ID: ##{conversation.display_id}",
+          "Channel: #{conversation.inbox.channel.name}",
+          'Message History:',
+          'No messages in this conversation',
+          'Conversation Attributes:',
+          'Order ID: 12345'
+        ].join("\n")
+
+        expect(formatter.format).to eq(expected_output)
+      end
+    end
   end
 end
diff --git a/spec/services/message_templates/hook_execution_service_spec.rb b/spec/services/message_templates/hook_execution_service_spec.rb
index 24e40ea8d..b80c42fd8 100644
--- a/spec/services/message_templates/hook_execution_service_spec.rb
+++ b/spec/services/message_templates/hook_execution_service_spec.rb
@@ -111,69 +111,6 @@ describe MessageTemplates::HookExecutionService do
     end
   end
 
-  context 'when CSAT Survey' do
-    let(:csat_survey) { double }
-    let(:conversation) { create(:conversation) }
-
-    before do
-      allow(MessageTemplates::Template::CsatSurvey).to receive(:new).and_return(csat_survey)
-      allow(csat_survey).to receive(:perform).and_return(true)
-      create(:message, conversation: conversation, message_type: 'incoming')
-    end
-
-    it 'calls ::MessageTemplates::Template::CsatSurvey when a conversation is resolved in an inbox with survey enabled' do
-      conversation.inbox.update(csat_survey_enabled: true)
-
-      conversation.resolved!
-      Conversations::ActivityMessageJob.perform_now(conversation,
-                                                    { account_id: conversation.account_id, inbox_id: conversation.inbox_id, message_type: :activity,
-                                                      content: 'Conversation marked resolved!!' })
-
-      expect(MessageTemplates::Template::CsatSurvey).to have_received(:new).with(conversation: conversation)
-      expect(csat_survey).to have_received(:perform)
-    end
-
-    it 'will not call ::MessageTemplates::Template::CsatSurvey when Csat is not enabled' do
-      conversation.inbox.update(csat_survey_enabled: false)
-
-      conversation.resolved!
-      Conversations::ActivityMessageJob.perform_now(conversation,
-                                                    { account_id: conversation.account_id, inbox_id: conversation.inbox_id, message_type: :activity,
-                                                      content: 'Conversation marked resolved!!' })
-
-      expect(MessageTemplates::Template::CsatSurvey).not_to have_received(:new).with(conversation: conversation)
-      expect(csat_survey).not_to have_received(:perform)
-    end
-
-    it 'will not call ::MessageTemplates::Template::CsatSurvey if its a tweet conversation' do
-      twitter_channel = create(:channel_twitter_profile)
-      twitter_inbox = create(:inbox, channel: twitter_channel)
-      conversation = create(:conversation, inbox: twitter_inbox, additional_attributes: { type: 'tweet' })
-      conversation.inbox.update(csat_survey_enabled: true)
-
-      conversation.resolved!
-      Conversations::ActivityMessageJob.perform_now(conversation,
-                                                    { account_id: conversation.account_id, inbox_id: conversation.inbox_id, message_type: :activity,
-                                                      content: 'Conversation marked resolved!!' })
-
-      expect(MessageTemplates::Template::CsatSurvey).not_to have_received(:new).with(conversation: conversation)
-      expect(csat_survey).not_to have_received(:perform)
-    end
-
-    it 'will not call ::MessageTemplates::Template::CsatSurvey if another Csat was already sent' do
-      conversation.inbox.update(csat_survey_enabled: true)
-      conversation.messages.create!(message_type: 'outgoing', content_type: :input_csat, account: conversation.account, inbox: conversation.inbox)
-
-      conversation.resolved!
-      Conversations::ActivityMessageJob.perform_now(conversation,
-                                                    { account_id: conversation.account_id, inbox_id: conversation.inbox_id, message_type: :activity,
-                                                      content: 'Conversation marked resolved!!' })
-
-      expect(MessageTemplates::Template::CsatSurvey).not_to have_received(:new).with(conversation: conversation)
-      expect(csat_survey).not_to have_received(:perform)
-    end
-  end
-
   context 'when it is after working hours' do
     it 'calls ::MessageTemplates::Template::OutOfOffice' do
       contact = create(:contact)
diff --git a/spec/services/messages/mention_service_spec.rb b/spec/services/messages/mention_service_spec.rb
index 94277570b..7cdb8ffe7 100644
--- a/spec/services/messages/mention_service_spec.rb
+++ b/spec/services/messages/mention_service_spec.rb
@@ -5,69 +5,503 @@ describe Messages::MentionService do
   let!(:user) { create(:user, account: account) }
   let!(:first_agent) { create(:user, account: account) }
   let!(:second_agent) { create(:user, account: account) }
+  let!(:third_agent) { create(:user, account: account) }
+  let!(:admin_user) { create(:user, account: account, role: :administrator) }
   let!(:inbox) { create(:inbox, account: account) }
   let!(:conversation) { create(:conversation, account: account, inbox: inbox, assignee: user) }
+  let!(:team) { create(:team, account: account, name: 'Support Team') }
+  let!(:empty_team) { create(:team, account: account, name: 'Empty Team') }
   let(:builder) { double }
 
   before do
     create(:inbox_member, user: first_agent, inbox: inbox)
     create(:inbox_member, user: second_agent, inbox: inbox)
+    create(:team_member, user: first_agent, team: team)
+    create(:team_member, user: second_agent, team: team)
     conversation.reload
     allow(NotificationBuilder).to receive(:new).and_return(builder)
     allow(builder).to receive(:perform)
+    allow(Conversations::UserMentionJob).to receive(:perform_later)
   end
 
-  context 'when message contains mention' do
-    it 'creates notifications for inbox member who was mentioned' do
+  describe '#perform' do
+    context 'when message is not private' do
+      it 'does not process mentions for public messages' do
+        message = build(
+          :message,
+          conversation: conversation,
+          account: account,
+          content: "hi (mention://user/#{first_agent.id}/#{first_agent.name})",
+          private: false
+        )
+
+        described_class.new(message: message).perform
+
+        expect(NotificationBuilder).not_to have_received(:new)
+        expect(Conversations::UserMentionJob).not_to have_received(:perform_later)
+      end
+    end
+
+    context 'when message has no content' do
+      it 'does not process mentions for empty messages' do
+        message = build(
+          :message,
+          conversation: conversation,
+          account: account,
+          content: nil,
+          private: true
+        )
+
+        described_class.new(message: message).perform
+
+        expect(NotificationBuilder).not_to have_received(:new)
+        expect(Conversations::UserMentionJob).not_to have_received(:perform_later)
+      end
+    end
+
+    context 'when message has no mentions' do
+      it 'does not process messages without mentions' do
+        message = build(
+          :message,
+          conversation: conversation,
+          account: account,
+          content: 'just a regular message',
+          private: true
+        )
+
+        described_class.new(message: message).perform
+
+        expect(NotificationBuilder).not_to have_received(:new)
+        expect(Conversations::UserMentionJob).not_to have_received(:perform_later)
+      end
+    end
+  end
+
+  describe 'user mentions' do
+    context 'when message contains single user mention' do
+      it 'creates notifications for inbox member who was mentioned' do
+        message = build(
+          :message,
+          conversation: conversation,
+          account: account,
+          content: "hi (mention://user/#{first_agent.id}/#{first_agent.name})",
+          private: true
+        )
+
+        described_class.new(message: message).perform
+
+        expect(NotificationBuilder).to have_received(:new).with(
+          notification_type: 'conversation_mention',
+          user: first_agent,
+          account: account,
+          primary_actor: message.conversation,
+          secondary_actor: message
+        )
+        expect(Conversations::UserMentionJob).to have_received(:perform_later).with(
+          [first_agent.id.to_s],
+          conversation.id,
+          account.id
+        )
+      end
+
+      it 'adds mentioned user as conversation participant' do
+        message = build(
+          :message,
+          conversation: conversation,
+          account: account,
+          content: "hi (mention://user/#{first_agent.id}/#{first_agent.name})",
+          private: true
+        )
+
+        described_class.new(message: message).perform
+
+        expect(conversation.conversation_participants.map(&:user_id)).to include(first_agent.id)
+      end
+    end
+
+    context 'when message contains multiple user mentions' do
+      let(:message) do
+        build(
+          :message,
+          conversation: conversation,
+          account: account,
+          content: "hey (mention://user/#{second_agent.id}/#{second_agent.name}) " \
+                   "and (mention://user/#{first_agent.id}/#{first_agent.name}), please look into this?",
+          private: true
+        )
+      end
+
+      it 'creates notifications for all mentioned inbox members' do
+        described_class.new(message: message).perform
+
+        expect(NotificationBuilder).to have_received(:new).with(
+          notification_type: 'conversation_mention',
+          user: second_agent,
+          account: account,
+          primary_actor: message.conversation,
+          secondary_actor: message
+        )
+        expect(NotificationBuilder).to have_received(:new).with(
+          notification_type: 'conversation_mention',
+          user: first_agent,
+          account: account,
+          primary_actor: message.conversation,
+          secondary_actor: message
+        )
+      end
+
+      it 'adds all mentioned users to the participants list' do
+        described_class.new(message: message).perform
+        expect(conversation.conversation_participants.map(&:user_id)).to contain_exactly(first_agent.id, second_agent.id)
+      end
+
+      it 'passes unique user IDs to UserMentionJob' do
+        described_class.new(message: message).perform
+        expect(Conversations::UserMentionJob).to have_received(:perform_later).with(
+          contain_exactly(first_agent.id.to_s, second_agent.id.to_s),
+          conversation.id,
+          account.id
+        )
+      end
+    end
+
+    context 'when mentioned user is not an inbox member' do
+      let!(:non_member_user) { create(:user, account: account) }
+
+      it 'does not create notifications for non-inbox members' do
+        message = build(
+          :message,
+          conversation: conversation,
+          account: account,
+          content: "hi (mention://user/#{non_member_user.id}/#{non_member_user.name})",
+          private: true
+        )
+
+        described_class.new(message: message).perform
+
+        expect(NotificationBuilder).not_to have_received(:new)
+        expect(Conversations::UserMentionJob).not_to have_received(:perform_later)
+      end
+    end
+
+    context 'when mentioned user is an admin' do
+      it 'creates notifications for admin users even if not inbox members' do
+        message = build(
+          :message,
+          conversation: conversation,
+          account: account,
+          content: "hi (mention://user/#{admin_user.id}/#{admin_user.name})",
+          private: true
+        )
+
+        described_class.new(message: message).perform
+
+        expect(NotificationBuilder).to have_received(:new).with(
+          notification_type: 'conversation_mention',
+          user: admin_user,
+          account: account,
+          primary_actor: message.conversation,
+          secondary_actor: message
+        )
+      end
+    end
+
+    context 'when same user is mentioned multiple times' do
+      it 'creates only one notification per user' do
+        message = build(
+          :message,
+          conversation: conversation,
+          account: account,
+          content: "hi (mention://user/#{first_agent.id}/#{first_agent.name}) and again (mention://user/#{first_agent.id}/#{first_agent.name})",
+          private: true
+        )
+
+        described_class.new(message: message).perform
+
+        expect(NotificationBuilder).to have_received(:new).once
+        expect(Conversations::UserMentionJob).to have_received(:perform_later).with(
+          [first_agent.id.to_s],
+          conversation.id,
+          account.id
+        )
+      end
+    end
+  end
+
+  describe 'team mentions' do
+    context 'when message contains single team mention' do
+      it 'creates notifications for all team members who are inbox members' do
+        message = build(
+          :message,
+          conversation: conversation,
+          account: account,
+          content: "hey (mention://team/#{team.id}/#{team.name}) please help",
+          private: true
+        )
+
+        described_class.new(message: message).perform
+
+        expect(NotificationBuilder).to have_received(:new).with(
+          notification_type: 'conversation_mention',
+          user: first_agent,
+          account: account,
+          primary_actor: message.conversation,
+          secondary_actor: message
+        )
+        expect(NotificationBuilder).to have_received(:new).with(
+          notification_type: 'conversation_mention',
+          user: second_agent,
+          account: account,
+          primary_actor: message.conversation,
+          secondary_actor: message
+        )
+      end
+
+      it 'adds all team members as conversation participants' do
+        message = build(
+          :message,
+          conversation: conversation,
+          account: account,
+          content: "hey (mention://team/#{team.id}/#{team.name}) please help",
+          private: true
+        )
+
+        described_class.new(message: message).perform
+
+        expect(conversation.conversation_participants.map(&:user_id)).to contain_exactly(first_agent.id, second_agent.id)
+      end
+
+      it 'passes team member IDs to UserMentionJob' do
+        message = build(
+          :message,
+          conversation: conversation,
+          account: account,
+          content: "hey (mention://team/#{team.id}/#{team.name}) please help",
+          private: true
+        )
+
+        described_class.new(message: message).perform
+
+        expect(Conversations::UserMentionJob).to have_received(:perform_later).with(
+          contain_exactly(first_agent.id.to_s, second_agent.id.to_s),
+          conversation.id,
+          account.id
+        )
+      end
+    end
+
+    context 'when team has members who are not inbox members' do
+      let!(:non_inbox_team_member) { create(:user, account: account) }
+
+      before do
+        create(:team_member, user: non_inbox_team_member, team: team)
+      end
+
+      it 'only notifies team members who are also inbox members' do
+        message = build(
+          :message,
+          conversation: conversation,
+          account: account,
+          content: "hey (mention://team/#{team.id}/#{team.name}) please help",
+          private: true
+        )
+
+        described_class.new(message: message).perform
+
+        expect(NotificationBuilder).to have_received(:new).with(
+          notification_type: 'conversation_mention', user: first_agent, account: account,
+          primary_actor: message.conversation, secondary_actor: message
+        )
+        expect(NotificationBuilder).to have_received(:new).with(
+          notification_type: 'conversation_mention', user: second_agent, account: account,
+          primary_actor: message.conversation, secondary_actor: message
+        )
+        expect(NotificationBuilder).not_to have_received(:new).with(
+          notification_type: 'conversation_mention', user: non_inbox_team_member, account: account,
+          primary_actor: message.conversation, secondary_actor: message
+        )
+      end
+    end
+
+    context 'when team has admin members' do
+      before do
+        create(:team_member, user: admin_user, team: team)
+      end
+
+      it 'includes admin team members in notifications' do
+        message = build(
+          :message,
+          conversation: conversation,
+          account: account,
+          content: "hey (mention://team/#{team.id}/#{team.name}) please help",
+          private: true
+        )
+
+        described_class.new(message: message).perform
+
+        expect(NotificationBuilder).to have_received(:new).with(
+          notification_type: 'conversation_mention',
+          user: admin_user,
+          account: account,
+          primary_actor: message.conversation,
+          secondary_actor: message
+        )
+      end
+    end
+
+    context 'when team is empty' do
+      it 'does not create any notifications for empty teams' do
+        message = build(
+          :message,
+          conversation: conversation,
+          account: account,
+          content: "hey (mention://team/#{empty_team.id}/#{empty_team.name}) please help",
+          private: true
+        )
+
+        described_class.new(message: message).perform
+
+        expect(NotificationBuilder).not_to have_received(:new)
+        expect(Conversations::UserMentionJob).not_to have_received(:perform_later)
+      end
+    end
+
+    context 'when team does not exist' do
+      it 'does not create notifications for non-existent teams' do
+        message = build(
+          :message,
+          conversation: conversation,
+          account: account,
+          content: 'hey (mention://team/99999/NonExistentTeam) please help',
+          private: true
+        )
+
+        described_class.new(message: message).perform
+
+        expect(NotificationBuilder).not_to have_received(:new)
+        expect(Conversations::UserMentionJob).not_to have_received(:perform_later)
+      end
+    end
+
+    context 'when same team is mentioned multiple times' do
+      it 'creates only one notification per team member' do
+        message = build(
+          :message,
+          conversation: conversation,
+          account: account,
+          content: "hey (mention://team/#{team.id}/#{team.name}) and again (mention://team/#{team.id}/#{team.name})",
+          private: true
+        )
+
+        described_class.new(message: message).perform
+
+        expect(NotificationBuilder).to have_received(:new).exactly(2).times
+        expect(Conversations::UserMentionJob).to have_received(:perform_later).with(
+          contain_exactly(first_agent.id.to_s, second_agent.id.to_s),
+          conversation.id,
+          account.id
+        )
+      end
+    end
+  end
+
+  describe 'mixed user and team mentions' do
+    context 'when message contains both user and team mentions' do
+      it 'creates notifications for both individual users and team members' do
+        message = build(
+          :message,
+          conversation: conversation,
+          account: account,
+          content: "hey (mention://user/#{third_agent.id}/#{third_agent.name}) and (mention://team/#{team.id}/#{team.name})",
+          private: true
+        )
+
+        # Make third_agent an inbox member
+        create(:inbox_member, user: third_agent, inbox: inbox)
+
+        described_class.new(message: message).perform
+
+        expect(NotificationBuilder).to have_received(:new).with(
+          notification_type: 'conversation_mention', user: third_agent, account: account,
+          primary_actor: message.conversation, secondary_actor: message
+        )
+        expect(NotificationBuilder).to have_received(:new).with(
+          notification_type: 'conversation_mention', user: first_agent, account: account,
+          primary_actor: message.conversation, secondary_actor: message
+        )
+        expect(NotificationBuilder).to have_received(:new).with(
+          notification_type: 'conversation_mention', user: second_agent, account: account,
+          primary_actor: message.conversation, secondary_actor: message
+        )
+      end
+
+      it 'avoids duplicate notifications when user is mentioned directly and via team' do
+        message = build(
+          :message,
+          conversation: conversation,
+          account: account,
+          content: "hey (mention://user/#{first_agent.id}/#{first_agent.name}) and (mention://team/#{team.id}/#{team.name})",
+          private: true
+        )
+
+        described_class.new(message: message).perform
+
+        # first_agent should only receive one notification despite being mentioned directly and via team
+        expect(NotificationBuilder).to have_received(:new).with(
+          notification_type: 'conversation_mention',
+          user: first_agent,
+          account: account,
+          primary_actor: message.conversation,
+          secondary_actor: message
+        ).once
+        expect(NotificationBuilder).to have_received(:new).with(
+          notification_type: 'conversation_mention',
+          user: second_agent,
+          account: account,
+          primary_actor: message.conversation,
+          secondary_actor: message
+        ).once
+      end
+    end
+  end
+
+  describe 'cross-account validation' do
+    let!(:other_account) { create(:account) }
+    let!(:other_team) { create(:team, account: other_account) }
+    let!(:other_user) { create(:user, account: other_account) }
+
+    before do
+      create(:team_member, user: other_user, team: other_team)
+    end
+
+    it 'does not process mentions for teams from other accounts' do
       message = build(
         :message,
         conversation: conversation,
         account: account,
-        content: "hi [#{first_agent.name}](mention://user/#{first_agent.id}/#{first_agent.name})",
+        content: "hey (mention://team/#{other_team.id}/#{other_team.name})",
         private: true
       )
 
       described_class.new(message: message).perform
 
-      expect(NotificationBuilder).to have_received(:new).with(notification_type: 'conversation_mention',
-                                                              user: first_agent,
-                                                              account: account,
-                                                              primary_actor: message.conversation,
-                                                              secondary_actor: message)
+      expect(NotificationBuilder).not_to have_received(:new)
+      expect(Conversations::UserMentionJob).not_to have_received(:perform_later)
     end
-  end
 
-  context 'when message contains multiple mentions' do
-    let(:message) do
-      build(
+    it 'does not process mentions for users from other accounts' do
+      message = build(
         :message,
         conversation: conversation,
         account: account,
-        content: "hey [#{second_agent.name}](mention://user/#{second_agent.id}/#{second_agent.name})/
-                  [#{first_agent.name}](mention://user/#{first_agent.id}/#{first_agent.name}),
-                   please look in to this?",
+        content: "hey (mention://user/#{other_user.id}/#{other_user.name})",
         private: true
       )
-    end
 
-    it 'creates notifications for inbox member who was mentioned' do
       described_class.new(message: message).perform
 
-      expect(NotificationBuilder).to have_received(:new).with(notification_type: 'conversation_mention',
-                                                              user: second_agent,
-                                                              account: account,
-                                                              primary_actor: message.conversation,
-                                                              secondary_actor: message)
-      expect(NotificationBuilder).to have_received(:new).with(notification_type: 'conversation_mention',
-                                                              user: first_agent,
-                                                              account: account,
-                                                              primary_actor: message.conversation,
-                                                              secondary_actor: message)
-    end
-
-    it 'add the users to the participants list' do
-      described_class.new(message: message).perform
-      expect(conversation.conversation_participants.map(&:user_id)).to contain_exactly(first_agent.id, second_agent.id)
+      expect(NotificationBuilder).not_to have_received(:new)
+      expect(Conversations::UserMentionJob).not_to have_received(:perform_later)
     end
   end
 end
diff --git a/spec/services/sms/oneoff_sms_campaign_service_spec.rb b/spec/services/sms/oneoff_sms_campaign_service_spec.rb
index 2f7e5bbf4..a5c7d7e58 100644
--- a/spec/services/sms/oneoff_sms_campaign_service_spec.rb
+++ b/spec/services/sms/oneoff_sms_campaign_service_spec.rb
@@ -43,5 +43,14 @@ describe Sms::OneoffSmsCampaignService do
       assert_requested(:post, 'https://messaging.bandwidth.com/api/v2/users/1/messages', times: 3)
       expect(campaign.reload.completed?).to be true
     end
+
+    it 'uses liquid template service to process campaign message' do
+      contact = create(:contact, :with_phone_number, account: account)
+      contact.update_labels([label1.title])
+
+      expect(Liquid::CampaignTemplateService).to receive(:new).with(campaign: campaign, contact: contact).and_call_original
+
+      sms_campaign_service.perform
+    end
   end
 end
diff --git a/spec/services/telegram/incoming_message_service_spec.rb b/spec/services/telegram/incoming_message_service_spec.rb
index 0702baa32..ef43dbe24 100644
--- a/spec/services/telegram/incoming_message_service_spec.rb
+++ b/spec/services/telegram/incoming_message_service_spec.rb
@@ -89,6 +89,61 @@ describe Telegram::IncomingMessageService do
       end
     end
 
+    context 'when business connection messages' do
+      subject do
+        described_class.new(inbox: telegram_channel.inbox, params: params).perform
+      end
+
+      let(:business_message_params) { message_params.merge('business_connection_id' => 'eooW3KF5WB5HxTD7T826') }
+      let(:params) do
+        {
+          'update_id' => 2_342_342_343_242,
+          'business_message' => { 'text' => 'test' }.deep_merge(business_message_params)
+        }.with_indifferent_access
+      end
+
+      it 'creates appropriate conversations, message and contacts' do
+        subject
+        expect(telegram_channel.inbox.conversations.count).not_to eq(0)
+        expect(telegram_channel.inbox.conversations.last.additional_attributes).to include({ 'chat_id' => 23,
+                                                                                             'business_connection_id' => 'eooW3KF5WB5HxTD7T826' })
+        contact = Contact.all.first
+        expect(contact.name).to eq('Sojan Jose')
+        expect(contact.additional_attributes['language_code']).to eq('en')
+        message = telegram_channel.inbox.messages.first
+        expect(message.content).to eq('test')
+        expect(message.message_type).to eq('incoming')
+        expect(message.sender).to eq(contact)
+      end
+
+      context 'when sender is your business account' do
+        let(:business_message_params) do
+          message_params.merge(
+            'business_connection_id' => 'eooW3KF5WB5HxTD7T826',
+            'from' => {
+              'id' => 42, 'is_bot' => false, 'first_name' => 'John', 'last_name' => 'Doe', 'username' => 'johndoe', 'language_code' => 'en'
+            }
+          )
+        end
+
+        it 'creates appropriate conversations, message and contacts' do
+          subject
+          expect(telegram_channel.inbox.conversations.count).not_to eq(0)
+          expect(telegram_channel.inbox.conversations.last.additional_attributes).to include({ 'chat_id' => 23,
+                                                                                               'business_connection_id' => 'eooW3KF5WB5HxTD7T826' })
+          contact = Contact.all.first
+          expect(contact.name).to eq('Sojan Jose')
+          # TODO: The language code is not present when we send the first message to the client.
+          # Should we update it when the user replies?
+          expect(contact.additional_attributes['language_code']).to be_nil
+          message = telegram_channel.inbox.messages.first
+          expect(message.content).to eq('test')
+          expect(message.message_type).to eq('outgoing')
+          expect(message.sender).to be_nil
+        end
+      end
+    end
+
     context 'when valid audio messages params' do
       it 'creates appropriate conversations, message and contacts' do
         allow(telegram_channel.inbox.channel).to receive(:get_telegram_file_path).and_return('https://chatwoot-assets.local/sample.mp3')
@@ -179,6 +234,35 @@ describe Telegram::IncomingMessageService do
       end
     end
 
+    context 'when valid video_note messages params' do
+      it 'creates appropriate conversations, message and contacts' do
+        allow(telegram_channel.inbox.channel).to receive(:get_telegram_file_path).and_return('https://chatwoot-assets.local/sample.mov')
+        params = {
+          'update_id' => 2_342_342_343_242,
+          'message' => {
+            'video_note' => {
+              'duration' => 3,
+              'length' => 240,
+              'thumb' => {
+                'file_id' => 'AAMCBQADGQEAA4ZhXd78Xz6_c6gCzbdIkgGiXJcwwwACqwMAAp3x8Fbhf3EWamgCWAEAB20AAyEE',
+                'file_unique_id' => 'AQADqwMAAp3x8FZy',
+                'file_size' => 11_462,
+                'width' => 240,
+                'height' => 240
+              },
+              'file_id' => 'DQACAgUAAxkBAAIBY2FdJlhf8PC2E3IalXSvXWO5m8GBAALJAwACwqHgVhb0truM0uhwIQQ',
+              'file_unique_id' => 'AgADyQMAAsKh4FY',
+              'file_size' => 132_446
+            }
+          }.merge(message_params)
+        }.with_indifferent_access
+        described_class.new(inbox: telegram_channel.inbox, params: params).perform
+        expect(telegram_channel.inbox.conversations.count).not_to eq(0)
+        expect(Contact.all.first.name).to eq('Sojan Jose')
+        expect(telegram_channel.inbox.messages.first.attachments.first.file_type).to eq('video')
+      end
+    end
+
     context 'when valid voice attachment params' do
       it 'creates appropriate conversations, message and contacts' do
         allow(telegram_channel.inbox.channel).to receive(:get_telegram_file_path).and_return('https://chatwoot-assets.local/sample.ogg')
diff --git a/spec/services/telegram/send_attachments_service_spec.rb b/spec/services/telegram/send_attachments_service_spec.rb
index 2159acddd..f9c625780 100644
--- a/spec/services/telegram/send_attachments_service_spec.rb
+++ b/spec/services/telegram/send_attachments_service_spec.rb
@@ -40,6 +40,22 @@ RSpec.describe Telegram::SendAttachmentsService do
       end
     end
 
+    context 'when this is business chat' do
+      before { allow(channel).to receive(:business_connection_id).and_return('eooW3KF5WB5HxTD7T826') }
+
+      it 'sends all types of attachments in seperate groups and returns the last successful message ID from the batch' do
+        attach_files(message)
+        service.perform
+        expect(a_request(:post, "#{telegram_api_url}/sendMediaGroup")
+          .with { |req| req.body =~ /business_connection_id.+eooW3KF5WB5HxTD7T826/m })
+          .to have_been_made.times(2)
+
+        expect(a_request(:post, "#{telegram_api_url}/sendDocument")
+          .with { |req| req.body =~ /business_connection_id.+eooW3KF5WB5HxTD7T826/m })
+          .to have_been_made.once
+      end
+    end
+
     context 'when all attachments are photo and video' do
       before do
         2.times { attach_file_to_message(message, 'image', 'sample.png', 'image/png') }
diff --git a/spec/services/telegram/update_message_service_spec.rb b/spec/services/telegram/update_message_service_spec.rb
index 5c00c9009..33a279796 100644
--- a/spec/services/telegram/update_message_service_spec.rb
+++ b/spec/services/telegram/update_message_service_spec.rb
@@ -53,6 +53,24 @@ describe Telegram::UpdateMessageService do
         described_class.new(inbox: telegram_channel.inbox, params: caption_update_params.with_indifferent_access).perform
         expect(message.reload.content).to eq('updated caption')
       end
+
+      context 'when business message' do
+        let(:text_update_params) do
+          {
+            'update_id': 1,
+            'edited_business_message': common_message_params.merge(
+              'message_id': 48,
+              'text': 'updated message'
+            )
+          }
+        end
+
+        it 'updates the message text when text is present' do
+          message = create(:message, conversation: conversation, source_id: text_update_params[:edited_business_message][:message_id])
+          described_class.new(inbox: telegram_channel.inbox, params: text_update_params.with_indifferent_access).perform
+          expect(message.reload.content).to eq('updated message')
+        end
+      end
     end
 
     context 'when invalid update message params' do
diff --git a/spec/services/twilio/incoming_message_service_spec.rb b/spec/services/twilio/incoming_message_service_spec.rb
index c8812e45d..94fc3fdbf 100644
--- a/spec/services/twilio/incoming_message_service_spec.rb
+++ b/spec/services/twilio/incoming_message_service_spec.rb
@@ -260,5 +260,27 @@ describe Twilio::IncomingMessageService do
         expect(conversation.reload.messages.last.attachments.map(&:file_type)).to contain_exactly('image', 'image')
       end
     end
+
+    context 'when a location message is received' do
+      let(:params_with_location) do
+        {
+          SmsSid: 'SMxx',
+          From: '+12345',
+          AccountSid: 'ACxxx',
+          MessagingServiceSid: twilio_channel.messaging_service_sid,
+          MessageType: 'location',
+          Latitude: '12.160894393921',
+          Longitude: '75.265205383301'
+        }
+      end
+
+      it 'creates a message with location attachment' do
+        described_class.new(params: params_with_location).perform
+
+        message = conversation.reload.messages.last
+        expect(message.attachments.count).to eq(1)
+        expect(message.attachments.first.file_type).to eq('location')
+      end
+    end
   end
 end
diff --git a/spec/services/twilio/oneoff_sms_campaign_service_spec.rb b/spec/services/twilio/oneoff_sms_campaign_service_spec.rb
index f8858f174..0e6a993c2 100644
--- a/spec/services/twilio/oneoff_sms_campaign_service_spec.rb
+++ b/spec/services/twilio/oneoff_sms_campaign_service_spec.rb
@@ -60,5 +60,15 @@ describe Twilio::OneoffSmsCampaignService do
       sms_campaign_service.perform
       expect(campaign.reload.completed?).to be true
     end
+
+    it 'uses liquid template service to process campaign message' do
+      contact = create(:contact, :with_phone_number, account: account)
+      contact.update_labels([label1.title])
+
+      expect(Liquid::CampaignTemplateService).to receive(:new).with(campaign: campaign, contact: contact).and_call_original
+      expect(twilio_messages).to receive(:create).once
+
+      sms_campaign_service.perform
+    end
   end
 end
diff --git a/spec/services/whatsapp/providers/whatsapp360_dialog_service_spec.rb b/spec/services/whatsapp/providers/whatsapp360_dialog_service_spec.rb
index bba3f5914..572e96685 100644
--- a/spec/services/whatsapp/providers/whatsapp360_dialog_service_spec.rb
+++ b/spec/services/whatsapp/providers/whatsapp360_dialog_service_spec.rb
@@ -51,16 +51,15 @@ describe Whatsapp::Providers::Whatsapp360DialogService do
       end
 
       it 'calls message endpoints with list payload when number of items is greater than 3' do
+        items = %w[Burito Pasta Sushi Salad].map { |i| { title: i, value: i } }
         message = create(:message, message_type: :outgoing, content: 'test', inbox: whatsapp_channel.inbox,
-                                   content_type: 'input_select',
-                                   content_attributes: {
-                                     items: [
-                                       { title: 'Burito', value: 'Burito' },
-                                       { title: 'Pasta', value: 'Pasta' },
-                                       { title: 'Sushi', value: 'Sushi' },
-                                       { title: 'Salad', value: 'Salad' }
-                                     ]
-                                   })
+                                   content_type: 'input_select', content_attributes: { items: items })
+
+        expected_action = {
+          button: I18n.t('conversations.messages.whatsapp.list_button_label'),
+          sections: [{ rows: %w[Burito Pasta Sushi Salad].map { |i| { id: i, title: i } } }]
+        }.to_json
+
         stub_request(:post, 'https://waba.360dialog.io/v1/messages')
           .with(
             body: {
@@ -70,9 +69,9 @@ describe Whatsapp::Providers::Whatsapp360DialogService do
                 body: {
                   text: 'test'
                 },
-                action: '{"button":"Choose an item","sections":[{"rows":[{"id":"Burito","title":"Burito"},' \
-                        '{"id":"Pasta","title":"Pasta"},{"id":"Sushi","title":"Sushi"},{"id":"Salad","title":"Salad"}]}]}'
-              }, type: 'interactive'
+                action: expected_action
+              },
+              type: 'interactive'
             }.to_json
           ).to_return(status: 200, body: whatsapp_response.to_json, headers: response_headers)
         expect(service.send_message('+123456789', message)).to eq 'message_id'
diff --git a/spec/services/whatsapp/providers/whatsapp_cloud_service_spec.rb b/spec/services/whatsapp/providers/whatsapp_cloud_service_spec.rb
index 134d69fee..1bef635b3 100644
--- a/spec/services/whatsapp/providers/whatsapp_cloud_service_spec.rb
+++ b/spec/services/whatsapp/providers/whatsapp_cloud_service_spec.rb
@@ -124,16 +124,15 @@ describe Whatsapp::Providers::WhatsappCloudService do
       end
 
       it 'calls message endpoints with list payload when number of items is greater than 3' do
+        items = %w[Burito Pasta Sushi Salad].map { |i| { title: i, value: i } }
         message = create(:message, message_type: :outgoing, content: 'test', inbox: whatsapp_channel.inbox,
-                                   content_type: 'input_select',
-                                   content_attributes: {
-                                     items: [
-                                       { title: 'Burito', value: 'Burito' },
-                                       { title: 'Pasta', value: 'Pasta' },
-                                       { title: 'Sushi', value: 'Sushi' },
-                                       { title: 'Salad', value: 'Salad' }
-                                     ]
-                                   })
+                                   content_type: 'input_select', content_attributes: { items: items })
+
+        expected_action = {
+          button: I18n.t('conversations.messages.whatsapp.list_button_label'),
+          sections: [{ rows: %w[Burito Pasta Sushi Salad].map { |i| { id: i, title: i } } }]
+        }.to_json
+
         stub_request(:post, 'https://graph.facebook.com/v13.0/123456789/messages')
           .with(
             body: {
@@ -143,9 +142,9 @@ describe Whatsapp::Providers::WhatsappCloudService do
                 body: {
                   text: 'test'
                 },
-                action: '{"button":"Choose an item","sections":[{"rows":[{"id":"Burito","title":"Burito"},' \
-                        '{"id":"Pasta","title":"Pasta"},{"id":"Sushi","title":"Sushi"},{"id":"Salad","title":"Salad"}]}]}'
-              }, type: 'interactive'
+                action: expected_action
+              },
+              type: 'interactive'
             }.to_json
           ).to_return(status: 200, body: whatsapp_response.to_json, headers: response_headers)
         expect(service.send_message('+123456789', message)).to eq 'message_id'
diff --git a/theme/colors.js b/theme/colors.js
index 67c20202a..52870e75b 100644
--- a/theme/colors.js
+++ b/theme/colors.js
@@ -102,187 +102,7 @@ export const colors = {
     800: violetDark.violet6,
     900: violet.violet12,
   },
-  primary: {
-    25: 'rgb(var(--color-primary-25) / <alpha-value>)',
-    50: 'rgb(var(--color-primary-50) / <alpha-value>)',
-    75: 'rgb(var(--color-primary-75) / <alpha-value>)',
-    100: 'rgb(var(--color-primary-100) / <alpha-value>)',
-    200: 'rgb(var(--color-primary-200) / <alpha-value>)',
-    300: 'rgb(var(--color-primary-300) / <alpha-value>)',
-    400: 'rgb(var(--color-primary-400) / <alpha-value>)',
-    500: 'rgb(var(--color-primary-500) / <alpha-value>)',
-    600: 'rgb(var(--color-primary-600) / <alpha-value>)',
-    700: 'rgb(var(--color-primary-700) / <alpha-value>)',
-    800: 'rgb(var(--color-primary-800) / <alpha-value>)',
-    900: 'rgb(var(--color-primary-900) / <alpha-value>)',
-  },
-  ash: {
-    25: 'rgb(var(--color-ash-25) / <alpha-value>)',
-    50: 'rgb(var(--color-ash-50) / <alpha-value>)',
-    75: 'rgb(var(--color-ash-75) / <alpha-value>)',
-    100: 'rgb(var(--color-ash-100) / <alpha-value>)',
-    200: 'rgb(var(--color-ash-200) / <alpha-value>)',
-    300: 'rgb(var(--color-ash-300) / <alpha-value>)',
-    400: 'rgb(var(--color-ash-400) / <alpha-value>)',
-    500: 'rgb(var(--color-ash-500) / <alpha-value>)',
-    600: 'rgb(var(--color-ash-600) / <alpha-value>)',
-    700: 'rgb(var(--color-ash-700) / <alpha-value>)',
-    800: 'rgb(var(--color-ash-800) / <alpha-value>)',
-    900: 'rgb(var(--color-ash-900) / <alpha-value>)',
-  },
-  teal: {
-    25: 'rgb(var(--color-teal-25) / <alpha-value>)',
-    50: 'rgb(var(--color-teal-50) / <alpha-value>)',
-    100: 'rgb(var(--color-teal-100) / <alpha-value>)',
-    200: 'rgb(var(--color-teal-200) / <alpha-value>)',
-    300: 'rgb(var(--color-teal-300) / <alpha-value>)',
-    400: 'rgb(var(--color-teal-400) / <alpha-value>)',
-    500: 'rgb(var(--color-teal-500) / <alpha-value>)',
-    600: 'rgb(var(--color-teal-600) / <alpha-value>)',
-    700: 'rgb(var(--color-teal-700) / <alpha-value>)',
-    800: 'rgb(var(--color-teal-800) / <alpha-value>)',
-    900: 'rgb(var(--color-teal-900) / <alpha-value>)',
-  },
-  amber: {
-    25: 'rgb(var(--color-amber-25) / <alpha-value>)',
-    50: 'rgb(var(--color-amber-50) / <alpha-value>)',
-    75: 'rgb(var(--color-amber-75) / <alpha-value>)',
-    100: 'rgb(var(--color-amber-100) / <alpha-value>)',
-    200: 'rgb(var(--color-amber-200) / <alpha-value>)',
-    300: 'rgb(var(--color-amber-300) / <alpha-value>)',
-    400: 'rgb(var(--color-amber-400) / <alpha-value>)',
-    500: 'rgb(var(--color-amber-500) / <alpha-value>)',
-    600: 'rgb(var(--color-amber-600) / <alpha-value>)',
-    700: 'rgb(var(--color-amber-700) / <alpha-value>)',
-    800: 'rgb(var(--color-amber-800) / <alpha-value>)',
-    900: 'rgb(var(--color-amber-900) / <alpha-value>)',
-  },
-  ruby: {
-    25: 'rgb(var(--color-ruby-25) / <alpha-value>)',
-    50: 'rgb(var(--color-ruby-50) / <alpha-value>)',
-    75: 'rgb(var(--color-ruby-75) / <alpha-value>)',
-    100: 'rgb(var(--color-ruby-100) / <alpha-value>)',
-    200: 'rgb(var(--color-ruby-200) / <alpha-value>)',
-    300: 'rgb(var(--color-ruby-300) / <alpha-value>)',
-    400: 'rgb(var(--color-ruby-400) / <alpha-value>)',
-    500: 'rgb(var(--color-ruby-500) / <alpha-value>)',
-    600: 'rgb(var(--color-ruby-600) / <alpha-value>)',
-    700: 'rgb(var(--color-ruby-700) / <alpha-value>)',
-    800: 'rgb(var(--color-ruby-800) / <alpha-value>)',
-    900: 'rgb(var(--color-ruby-900) / <alpha-value>)',
-  },
-  grass: {
-    25: 'rgb(var(--color-green-25) / <alpha-value>)',
-    50: 'rgb(var(--color-green-50) / <alpha-value>)',
-    75: 'rgb(var(--color-green-75) / <alpha-value>)',
-    100: 'rgb(var(--color-green-100) / <alpha-value>)',
-    200: 'rgb(var(--color-green-200) / <alpha-value>)',
-    300: 'rgb(var(--color-green-300) / <alpha-value>)',
-    400: 'rgb(var(--color-green-400) / <alpha-value>)',
-    500: 'rgb(var(--color-green-500) / <alpha-value>)',
-    600: 'rgb(var(--color-green-600) / <alpha-value>)',
-    700: 'rgb(var(--color-green-700) / <alpha-value>)',
-    800: 'rgb(var(--color-green-800) / <alpha-value>)',
-    900: 'rgb(var(--color-green-900) / <alpha-value>)',
-  },
-  mint: {
-    25: 'rgb(var(--color-mint-25) / <alpha-value>)',
-    50: 'rgb(var(--color-mint-50) / <alpha-value>)',
-    75: 'rgb(var(--color-mint-75) / <alpha-value>)',
-    100: 'rgb(var(--color-mint-100) / <alpha-value>)',
-    200: 'rgb(var(--color-mint-200) / <alpha-value>)',
-    300: 'rgb(var(--color-mint-300) / <alpha-value>)',
-    400: 'rgb(var(--color-mint-400) / <alpha-value>)',
-    500: 'rgb(var(--color-mint-500) / <alpha-value>)',
-    600: 'rgb(var(--color-mint-600) / <alpha-value>)',
-    700: 'rgb(var(--color-mint-700) / <alpha-value>)',
-    800: 'rgb(var(--color-mint-800) / <alpha-value>)',
-    900: 'rgb(var(--color-mint-900) / <alpha-value>)',
-  },
-  sky: {
-    25: 'rgb(var(--color-sky-25) / <alpha-value>)',
-    50: 'rgb(var(--color-sky-50) / <alpha-value>)',
-    75: 'rgb(var(--color-sky-75) / <alpha-value>)',
-    100: 'rgb(var(--color-sky-100) / <alpha-value>)',
-    200: 'rgb(var(--color-sky-200) / <alpha-value>)',
-    300: 'rgb(var(--color-sky-300) / <alpha-value>)',
-    400: 'rgb(var(--color-sky-400) / <alpha-value>)',
-    500: 'rgb(var(--color-sky-500) / <alpha-value>)',
-    600: 'rgb(var(--color-sky-600) / <alpha-value>)',
-    700: 'rgb(var(--color-sky-700) / <alpha-value>)',
-    800: 'rgb(var(--color-sky-800) / <alpha-value>)',
-    900: 'rgb(var(--color-sky-900) / <alpha-value>)',
-  },
-  indigo: {
-    25: 'rgb(var(--color-indigo-25) / <alpha-value>)',
-    50: 'rgb(var(--color-indigo-50) / <alpha-value>)',
-    75: 'rgb(var(--color-indigo-75) / <alpha-value>)',
-    100: 'rgb(var(--color-indigo-100) / <alpha-value>)',
-    200: 'rgb(var(--color-indigo-200) / <alpha-value>)',
-    300: 'rgb(var(--color-indigo-300) / <alpha-value>)',
-    400: 'rgb(var(--color-indigo-400) / <alpha-value>)',
-    500: 'rgb(var(--color-indigo-500) / <alpha-value>)',
-    600: 'rgb(var(--color-indigo-600) / <alpha-value>)',
-    700: 'rgb(var(--color-indigo-700) / <alpha-value>)',
-    800: 'rgb(var(--color-indigo-800) / <alpha-value>)',
-    900: 'rgb(var(--color-indigo-900) / <alpha-value>)',
-  },
-  iris: {
-    25: 'rgb(var(--color-iris-25) / <alpha-value>)',
-    50: 'rgb(var(--color-iris-50) / <alpha-value>)',
-    75: 'rgb(var(--color-iris-75) / <alpha-value>)',
-    100: 'rgb(var(--color-iris-100) / <alpha-value>)',
-    200: 'rgb(var(--color-iris-200) / <alpha-value>)',
-    300: 'rgb(var(--color-iris-300) / <alpha-value>)',
-    400: 'rgb(var(--color-iris-400) / <alpha-value>)',
-    500: 'rgb(var(--color-iris-500) / <alpha-value>)',
-    600: 'rgb(var(--color-iris-600) / <alpha-value>)',
-    700: 'rgb(var(--color-iris-700) / <alpha-value>)',
-    800: 'rgb(var(--color-iris-800) / <alpha-value>)',
-    900: 'rgb(var(--color-iris-900) / <alpha-value>)',
-  },
-  purple: {
-    25: 'rgb(var(--color-violet-25) / <alpha-value>)',
-    50: 'rgb(var(--color-violet-50) / <alpha-value>)',
-    75: 'rgb(var(--color-violet-75) / <alpha-value>)',
-    100: 'rgb(var(--color-violet-100) / <alpha-value>)',
-    200: 'rgb(var(--color-violet-200) / <alpha-value>)',
-    300: 'rgb(var(--color-violet-300) / <alpha-value>)',
-    400: 'rgb(var(--color-violet-400) / <alpha-value>)',
-    500: 'rgb(var(--color-violet-500) / <alpha-value>)',
-    600: 'rgb(var(--color-violet-600) / <alpha-value>)',
-    700: 'rgb(var(--color-violet-700) / <alpha-value>)',
-    800: 'rgb(var(--color-violet-800) / <alpha-value>)',
-    900: 'rgb(var(--color-violet-900) / <alpha-value>)',
-  },
-  pink: {
-    25: 'rgb(var(--color-pink-25) / <alpha-value>)',
-    50: 'rgb(var(--color-pink-50) / <alpha-value>)',
-    75: 'rgb(var(--color-pink-75) / <alpha-value>)',
-    100: 'rgb(var(--color-pink-100) / <alpha-value>)',
-    200: 'rgb(var(--color-pink-200) / <alpha-value>)',
-    300: 'rgb(var(--color-pink-300) / <alpha-value>)',
-    400: 'rgb(var(--color-pink-400) / <alpha-value>)',
-    500: 'rgb(var(--color-pink-500) / <alpha-value>)',
-    600: 'rgb(var(--color-pink-600) / <alpha-value>)',
-    700: 'rgb(var(--color-pink-700) / <alpha-value>)',
-    800: 'rgb(var(--color-pink-800) / <alpha-value>)',
-    900: 'rgb(var(--color-pink-900) / <alpha-value>)',
-  },
-  orange: {
-    25: 'rgb(var(--color-orange-25) / <alpha-value>)',
-    50: 'rgb(var(--color-orange-50) / <alpha-value>)',
-    75: 'rgb(var(--color-orange-75) / <alpha-value>)',
-    100: 'rgb(var(--color-orange-100) / <alpha-value>)',
-    200: 'rgb(var(--color-orange-200) / <alpha-value>)',
-    300: 'rgb(var(--color-orange-300) / <alpha-value>)',
-    400: 'rgb(var(--color-orange-400) / <alpha-value>)',
-    500: 'rgb(var(--color-orange-500) / <alpha-value>)',
-    600: 'rgb(var(--color-orange-600) / <alpha-value>)',
-    700: 'rgb(var(--color-orange-700) / <alpha-value>)',
-    800: 'rgb(var(--color-orange-800) / <alpha-value>)',
-    900: 'rgb(var(--color-orange-900) / <alpha-value>)',
-  },
+
   // next design system color
   n: {
     slate: {