diff --git a/app/services/whatsapp/zapi_handlers/connected_callback.rb b/app/services/whatsapp/zapi_handlers/connected_callback.rb
index 2a9c07aaa..f6e55466c 100644
--- a/app/services/whatsapp/zapi_handlers/connected_callback.rb
+++ b/app/services/whatsapp/zapi_handlers/connected_callback.rb
@@ -7,7 +7,7 @@ module Whatsapp::ZapiHandlers::ConnectedCallback
     expected_phone_number = inbox.channel.phone_number.delete('+')
     received_phone_number = processed_params[:phone]
 
-    if normalised_brazil_mobile_number(expected_phone_number) != normalised_brazil_mobile_number(received_phone_number)
+    if normalize_phone_number(expected_phone_number) != normalize_phone_number(received_phone_number)
       inbox.channel.update_provider_connection!(connection: 'close',
                                                 error: I18n.t('errors.inboxes.channel.provider_connection.wrong_phone_number'))
 
@@ -17,4 +17,8 @@ module Whatsapp::ZapiHandlers::ConnectedCallback
 
     inbox.channel.update_provider_connection!(connection: 'open')
   end
+
+  def normalize_phone_number(phone_number)
+    Whatsapp::PhoneNormalizers::BrazilPhoneNormalizer.new.normalize(phone_number)
+  end
 end