diff --git a/enterprise/app/services/captain/contact_memories/recall_service.rb b/enterprise/app/services/captain/contact_memories/recall_service.rb
new file mode 100644
index 000000000..9068f0f58
--- /dev/null
+++ b/enterprise/app/services/captain/contact_memories/recall_service.rb
@@ -0,0 +1,32 @@
+class Captain::ContactMemories::RecallService
+  TIMEOUT_SECONDS = 0.5
+  DEFAULT_TOP_K = 5
+
+  def initialize(contact:, query_text:, unit_id: nil, top_k: DEFAULT_TOP_K)
+    @contact = contact
+    @query_text = query_text
+    @unit_id = unit_id
+    @top_k = top_k
+  end
+
+  def call
+    return [] if @contact.blank? || @query_text.blank?
+
+    Timeout.timeout(TIMEOUT_SECONDS) do
+      query_embedding = Captain::Llm::EmbeddingService.new(account_id: @contact.account_id).get_embedding(@query_text)
+      return [] if query_embedding.blank?
+
+      Captain::ContactMemory
+        .active
+        .for_contact(@contact.id)
+        .scope_compatible(@unit_id)
+        .where.not(embedding: nil)
+        .nearest_neighbors(:embedding, query_embedding, distance: 'cosine')
+        .limit(@top_k)
+        .to_a
+    end
+  rescue StandardError => e
+    Rails.logger.warn("[ContactMemory::RecallService] #{e.class}: #{e.message}")
+    []
+  end
+end
diff --git a/spec/enterprise/services/captain/contact_memories/recall_service_spec.rb b/spec/enterprise/services/captain/contact_memories/recall_service_spec.rb
new file mode 100644
index 000000000..179e86821
--- /dev/null
+++ b/spec/enterprise/services/captain/contact_memories/recall_service_spec.rb
@@ -0,0 +1,69 @@
+require 'rails_helper'
+
+RSpec.describe Captain::ContactMemories::RecallService do
+  let(:account) { create(:account) }
+  let(:contact) { create(:contact, account: account) }
+  let(:embedding_service) { instance_double(Captain::Llm::EmbeddingService) }
+
+  before do
+    allow(Captain::Llm::EmbeddingService).to receive(:new).and_return(embedding_service)
+    allow(embedding_service).to receive(:get_embedding).and_return(Array.new(1536, 0.1))
+  end
+
+  describe '#call' do
+    it 'returns empty array when contact has no memories' do
+      result = described_class.new(contact: contact, query_text: 'olá').call
+      expect(result).to eq([])
+    end
+
+    it 'returns top-K active memories ordered by neighbor distance' do
+      fact_a = create(:captain_contact_memory, contact: contact, account: account, content: 'Prefere Stilo', embedding: Array.new(1536, 0.1))
+      fact_b = create(:captain_contact_memory, contact: contact, account: account, content: 'Aniversário 14/02', embedding: Array.new(1536, 0.2))
+      create(:captain_contact_memory, contact: contact, account: account, deleted_at: Time.current, embedding: Array.new(1536, 0.1))
+
+      result = described_class.new(contact: contact, query_text: 'quero reservar').call
+
+      expect(result).to include(fact_a, fact_b)
+      expect(result.size).to eq(2)
+    end
+
+    it 'respects unit scope filtering' do
+      global_fact = create(:captain_contact_memory, contact: contact, account: account, scope: 'global', embedding: Array.new(1536, 0.1))
+      unit5_fact = create(:captain_contact_memory, contact: contact, account: account, scope: 'unit:5', embedding: Array.new(1536, 0.1))
+      unit7_fact = create(:captain_contact_memory, contact: contact, account: account, scope: 'unit:7', embedding: Array.new(1536, 0.1))
+
+      result = described_class.new(contact: contact, query_text: 'x', unit_id: 5).call
+
+      expect(result).to include(global_fact, unit5_fact)
+      expect(result).not_to include(unit7_fact)
+    end
+
+    it 'respects top_k limit (default 5)' do
+      7.times { create(:captain_contact_memory, contact: contact, account: account, embedding: Array.new(1536, rand)) }
+      result = described_class.new(contact: contact, query_text: 'x').call
+      expect(result.size).to eq(5)
+    end
+
+    it 'returns empty array when embedding_service raises' do
+      allow(embedding_service).to receive(:get_embedding).and_raise(Captain::Llm::EmbeddingService::EmbeddingsError)
+      create(:captain_contact_memory, contact: contact, account: account, embedding: Array.new(1536, 0.1))
+
+      result = described_class.new(contact: contact, query_text: 'x').call
+      expect(result).to eq([])
+    end
+
+    it 'returns empty array when timeout exceeded' do
+      allow(Timeout).to receive(:timeout).and_raise(Timeout::Error)
+      create(:captain_contact_memory, contact: contact, account: account, embedding: Array.new(1536, 0.1))
+
+      result = described_class.new(contact: contact, query_text: 'x').call
+      expect(result).to eq([])
+    end
+
+    it 'skips memories with NULL embedding' do
+      create(:captain_contact_memory, contact: contact, account: account, embedding: nil)
+      result = described_class.new(contact: contact, query_text: 'x').call
+      expect(result).to eq([])
+    end
+  end
+end