chore: Update translations (#9052)

app/javascript/dashboard/i18n/locale/am/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Title",
         "CATEGORY": "Category",
-        "READ_COUNT": "Read count",
+        "READ_COUNT": "Views",
         "STATUS": "Status",
         "LAST_EDITED": "Last edited"
       },

app/javascript/dashboard/i18n/locale/am/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Loading conversation metrics...",
       "OPEN": "Open",
       "UNATTENDED": "Unattended",
-      "UNASSIGNED": "Unassigned"
+      "UNASSIGNED": "Unassigned",
+      "PENDING": "Pending"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Conversation Traffic",

app/javascript/dashboard/i18n/locale/am/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "First Response Time",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Resolution Time",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Business Hours",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Edit",
       "CREATE": "Create",
       "DELETE": "Delete",

app/javascript/dashboard/i18n/locale/ar/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "العنوان",
         "CATEGORY": "الفئة",
-        "READ_COUNT": "عدد القراءات",
+        "READ_COUNT": "Views",
         "STATUS": "الحالة",
         "LAST_EDITED": "آخر تعديل"
       },

app/javascript/dashboard/i18n/locale/ar/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "جارٍ تحميل مقاييس المحادثات...",
       "OPEN": "فتح",
       "UNATTENDED": "بدون حضور",
-      "UNASSIGNED": "غير مسند"
+      "UNASSIGNED": "غير مسند",
+      "PENDING": "معلق"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Conversation Traffic",

app/javascript/dashboard/i18n/locale/ar/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "وقت الاستجابة الأولى",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "وقت إغلاق المحادثات",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "ساعات العمل",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "تعديل",
       "CREATE": "إنشاء",
       "DELETE": "حذف",

app/javascript/dashboard/i18n/locale/bg/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Title",
         "CATEGORY": "Category",
-        "READ_COUNT": "Read count",
+        "READ_COUNT": "Views",
         "STATUS": "Статус",
         "LAST_EDITED": "Last edited"
       },

app/javascript/dashboard/i18n/locale/bg/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Loading conversation metrics...",
       "OPEN": "Отворен",
       "UNATTENDED": "Unattended",
-      "UNASSIGNED": "Неназначен"
+      "UNASSIGNED": "Неназначен",
+      "PENDING": "Предстоящ"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Conversation Traffic",

app/javascript/dashboard/i18n/locale/bg/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "First Response Time",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Resolution Time",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Business Hours",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Редактирай",
       "CREATE": "Създаване",
       "DELETE": "Изтрий",

app/javascript/dashboard/i18n/locale/ca/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Title",
         "CATEGORY": "Category",
-        "READ_COUNT": "Read count",
+        "READ_COUNT": "Views",
         "STATUS": "Estat",
         "LAST_EDITED": "Last edited"
       },

app/javascript/dashboard/i18n/locale/ca/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Loading conversation metrics...",
       "OPEN": "Obrir",
       "UNATTENDED": "Unattended",
-      "UNASSIGNED": "Sense assignar"
+      "UNASSIGNED": "Sense assignar",
+      "PENDING": "Pendent"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Conversation Traffic",

app/javascript/dashboard/i18n/locale/ca/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "First Response Time",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Temps de resolució",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Business Hours",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Edita",
       "CREATE": "Crear",
       "DELETE": "Esborrar",

app/javascript/dashboard/i18n/locale/cs/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Title",
         "CATEGORY": "Category",
-        "READ_COUNT": "Read count",
+        "READ_COUNT": "Views",
         "STATUS": "Stav",
         "LAST_EDITED": "Last edited"
       },

app/javascript/dashboard/i18n/locale/cs/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Loading conversation metrics...",
       "OPEN": "Otevřít",
       "UNATTENDED": "Unattended",
-      "UNASSIGNED": "Nepřiřazeno"
+      "UNASSIGNED": "Nepřiřazeno",
+      "PENDING": "Čekající"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Conversation Traffic",

app/javascript/dashboard/i18n/locale/cs/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "First Response Time",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Čas rozlišení",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Pracovní doba",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Upravit",
       "CREATE": "Create",
       "DELETE": "Vymazat",

app/javascript/dashboard/i18n/locale/da/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Titel",
         "CATEGORY": "Kategori",
-        "READ_COUNT": "Læse antal",
+        "READ_COUNT": "Views",
         "STATUS": "Status",
         "LAST_EDITED": "Sidst redigeret"
       },

app/javascript/dashboard/i18n/locale/da/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Indlæser samtalemetrik...",
       "OPEN": "Åbn",
       "UNATTENDED": "Unattet",
-      "UNASSIGNED": "Ikke Tildelt"
+      "UNASSIGNED": "Ikke Tildelt",
+      "PENDING": "Afventer"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Conversation Traffic",

app/javascript/dashboard/i18n/locale/da/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "Første Respons Tid",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Løsnings Tid",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Forretningstider",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Rediger",
       "CREATE": "Opret",
       "DELETE": "Slet",

app/javascript/dashboard/i18n/locale/de/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Titel",
         "CATEGORY": "Kategorie",
-        "READ_COUNT": "Gelesen",
+        "READ_COUNT": "Views",
         "STATUS": "Status",
         "LAST_EDITED": "Zuletzt bearbeitet"
       },

app/javascript/dashboard/i18n/locale/de/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Konversationsdaten werden geladen...",
       "OPEN": "Öffnen",
       "UNATTENDED": "Unbeaufsichtigt",
-      "UNASSIGNED": "Nicht zugewiesen"
+      "UNASSIGNED": "Nicht zugewiesen",
+      "PENDING": "Ausstehend"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Gesprächsprotokoll",

app/javascript/dashboard/i18n/locale/de/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "Erste Antwortzeit",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Lösungszeit",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Öffnungszeiten",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Bearbeiten",
       "CREATE": "Erstellen",
       "DELETE": "Löschen",

app/javascript/dashboard/i18n/locale/el/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Τίτλος",
         "CATEGORY": "Κατηγορία",
-        "READ_COUNT": "Πλήθος ανάγνωσεων",
+        "READ_COUNT": "Views",
         "STATUS": "Κατάσταση",
         "LAST_EDITED": "Τελευταία επεξεργασία"
       },

app/javascript/dashboard/i18n/locale/el/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Φόρτωση μετρητών συνομιλίας...",
       "OPEN": "Άνοιγμα",
       "UNATTENDED": "Χωρίς Παρακολούθηση",
-      "UNASSIGNED": "Χωρίς Αντιστοίχιση"
+      "UNASSIGNED": "Χωρίς Αντιστοίχιση",
+      "PENDING": "Εκκρεμεί"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Conversation Traffic",

app/javascript/dashboard/i18n/locale/el/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "Χρόνος πρώτης ανταπόκρισης",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Χρόνος ανάλυσης",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Ώρες Εργασίας",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Επεξεργασία",
       "CREATE": "Δημιουργία",
       "DELETE": "Διαγραφή",

app/javascript/dashboard/i18n/locale/es/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Título",
         "CATEGORY": "Categoría",
-        "READ_COUNT": "Número de lecturas",
+        "READ_COUNT": "Views",
         "STATUS": "Estado",
         "LAST_EDITED": "Última edición"
       },

app/javascript/dashboard/i18n/locale/es/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Tiempo de espera del cliente",
-        "TOOLTIP_TEXT": "El tiempo de espera es %{metricValue} (basado en %{conversationCount} conversaciones)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Cargando métricas de conversación...",
       "OPEN": "Abrir",
       "UNATTENDED": "Desatendido",
-      "UNASSIGNED": "Sin asignar"
+      "UNASSIGNED": "Sin asignar",
+      "PENDING": "Pendientes"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Tráfico de Conversación",

app/javascript/dashboard/i18n/locale/es/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "Tiempo de primera respuesta",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Tiempo de resolución",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Horarios",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Editar",
       "CREATE": "Crear",
       "DELETE": "Eliminar",

app/javascript/dashboard/i18n/locale/fa/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "عنوان",
         "CATEGORY": "دسته‌بندی",
-        "READ_COUNT": "تعداد خوانده شده",
+        "READ_COUNT": "نمایش‌ها",
         "STATUS": "وضعیت",
         "LAST_EDITED": "آخرین ویرایش"
       },

app/javascript/dashboard/i18n/locale/fa/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "در حال بارگیری معیارهای مکالمه...",
       "OPEN": "باز",
       "UNATTENDED": "بی سرپرست",
-      "UNASSIGNED": "تخصیص داده نشده"
+      "UNASSIGNED": "تخصیص داده نشده",
+      "PENDING": "در انتظار"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "ترافیک گفتگو",

app/javascript/dashboard/i18n/locale/fa/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "اولین زمان پاسخگویی",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "۵"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "۵"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "زمان تا حل شدن مساله",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "ساعت کاری",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "ویرایش",
       "CREATE": "ايجاد كردن",
       "DELETE": "حذف",

app/javascript/dashboard/i18n/locale/fi/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Title",
         "CATEGORY": "Category",
-        "READ_COUNT": "Read count",
+        "READ_COUNT": "Views",
         "STATUS": "Tila",
         "LAST_EDITED": "Last edited"
       },

app/javascript/dashboard/i18n/locale/fi/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Loading conversation metrics...",
       "OPEN": "Avaa",
       "UNATTENDED": "Unattended",
-      "UNASSIGNED": "Osoittamaton"
+      "UNASSIGNED": "Osoittamaton",
+      "PENDING": "Odottava"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Conversation Traffic",

app/javascript/dashboard/i18n/locale/fi/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "First Response Time",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Selviytymisen kesto",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Business Hours",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Muokkaa",
       "CREATE": "Luo",
       "DELETE": "Poista",

app/javascript/dashboard/i18n/locale/fr/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Titre",
         "CATEGORY": "Catégorie",
-        "READ_COUNT": "Nombre de lectures",
+        "READ_COUNT": "Views",
         "STATUS": "État",
         "LAST_EDITED": "Dernière modification"
       },

app/javascript/dashboard/i18n/locale/fr/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Temps d'attente du client",
-        "TOOLTIP_TEXT": "Le temps de résolution est %{metricValue} (basé sur %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Chargement des métriques de la conversation...",
       "OPEN": "Ouvert",
       "UNATTENDED": "Sans surveillance",
-      "UNASSIGNED": "Non assigné"
+      "UNASSIGNED": "Non assigné",
+      "PENDING": "En attente"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Trafic des conversations",

app/javascript/dashboard/i18n/locale/fr/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "Délai de première réponse",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Temps de résolution",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Heures de bureau",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Modifier",
       "CREATE": "Créer",
       "DELETE": "Supprimer",

app/javascript/dashboard/i18n/locale/he/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "כותרת",
         "CATEGORY": "קטגוריה",
-        "READ_COUNT": "ספירת קריאה",
+        "READ_COUNT": "Views",
         "STATUS": "מצב",
         "LAST_EDITED": "עריכה אחרונה"
       },

app/javascript/dashboard/i18n/locale/he/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "טוען מדדי שיחה...",
       "OPEN": "פתח",
       "UNATTENDED": "ללא השגחה",
-      "UNASSIGNED": "לא הוקצתה"
+      "UNASSIGNED": "לא הוקצתה",
+      "PENDING": "ממתין ל"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "תנועת שיחות",

app/javascript/dashboard/i18n/locale/he/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "זמן תגובה ראשון",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "זמן רזולוציה",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "שעות פעילות",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "ערוך",
       "CREATE": "צור",
       "DELETE": "מחק",

app/javascript/dashboard/i18n/locale/hi/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Title",
         "CATEGORY": "Category",
-        "READ_COUNT": "Read count",
+        "READ_COUNT": "Views",
         "STATUS": "Status",
         "LAST_EDITED": "Last edited"
       },

app/javascript/dashboard/i18n/locale/hi/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Loading conversation metrics...",
       "OPEN": "Open",
       "UNATTENDED": "Unattended",
-      "UNASSIGNED": "Unassigned"
+      "UNASSIGNED": "Unassigned",
+      "PENDING": "Pending"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Conversation Traffic",

app/javascript/dashboard/i18n/locale/hi/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "First Response Time",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Resolution Time",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Business Hours",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Edit",
       "CREATE": "Create",
       "DELETE": "Delete",

app/javascript/dashboard/i18n/locale/hr/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Title",
         "CATEGORY": "Kategorija",
-        "READ_COUNT": "Read count",
+        "READ_COUNT": "Views",
         "STATUS": "Status",
         "LAST_EDITED": "Last edited"
       },

app/javascript/dashboard/i18n/locale/hr/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Loading conversation metrics...",
       "OPEN": "Open",
       "UNATTENDED": "Unattended",
-      "UNASSIGNED": "Unassigned"
+      "UNASSIGNED": "Unassigned",
+      "PENDING": "Pending"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Conversation Traffic",

app/javascript/dashboard/i18n/locale/hr/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "First Response Time",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Resolution Time",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Business Hours",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Uredi",
       "CREATE": "Create",
       "DELETE": "Izbriši",

app/javascript/dashboard/i18n/locale/hu/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Cím",
         "CATEGORY": "Kategória",
-        "READ_COUNT": "Olvasói szám",
+        "READ_COUNT": "Views",
         "STATUS": "Státusz",
         "LAST_EDITED": "Utoljára szerkesztve"
       },

app/javascript/dashboard/i18n/locale/hu/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Vevő várakozási idő",
-        "TOOLTIP_TEXT": "Várakozási idő: %{metricValue} (%{conversationCount} függvényében)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Beszélgetési metrikák betöltése...",
       "OPEN": "Megnyitás",
       "UNATTENDED": "Figyelmen kívül hagyott",
-      "UNASSIGNED": "Gazdátlan"
+      "UNASSIGNED": "Gazdátlan",
+      "PENDING": "Függőben lévő"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Beszélgetés forgalom",

app/javascript/dashboard/i18n/locale/hu/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "Első reakció idő",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Megoldási idő",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Nyitvatartás",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Szerkesztés",
       "CREATE": "Létrehozás",
       "DELETE": "Törlés",

app/javascript/dashboard/i18n/locale/hy/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Title",
         "CATEGORY": "Category",
-        "READ_COUNT": "Read count",
+        "READ_COUNT": "Views",
         "STATUS": "Status",
         "LAST_EDITED": "Last edited"
       },

app/javascript/dashboard/i18n/locale/hy/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Loading conversation metrics...",
       "OPEN": "Open",
       "UNATTENDED": "Unattended",
-      "UNASSIGNED": "Unassigned"
+      "UNASSIGNED": "Unassigned",
+      "PENDING": "Pending"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Conversation Traffic",

app/javascript/dashboard/i18n/locale/hy/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "First Response Time",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Resolution Time",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Business Hours",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Edit",
       "CREATE": "Create",
       "DELETE": "Delete",

app/javascript/dashboard/i18n/locale/id/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Judul",
         "CATEGORY": "Kategori",
-        "READ_COUNT": "Baca hitungan",
+        "READ_COUNT": "Views",
         "STATUS": "Status",
         "LAST_EDITED": "Terakhir diedit"
       },

app/javascript/dashboard/i18n/locale/id/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Memuat metrik percakapan...",
       "OPEN": "Terbuka",
       "UNATTENDED": "Tidak Ditangani",
-      "UNASSIGNED": "Belum Ditugaskan"
+      "UNASSIGNED": "Belum Ditugaskan",
+      "PENDING": "Ditunda"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Lalu Lintas Percakapan",

app/javascript/dashboard/i18n/locale/id/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "Waktu Respon Pertama",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Waktu Penyelesaian",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Jam Kerja",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Edit",
       "CREATE": "Buat",
       "DELETE": "Hapus",

app/javascript/dashboard/i18n/locale/is/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Title",
         "CATEGORY": "Category",
-        "READ_COUNT": "Read count",
+        "READ_COUNT": "Views",
         "STATUS": "Staða",
         "LAST_EDITED": "Last edited"
       },

app/javascript/dashboard/i18n/locale/is/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Loading conversation metrics...",
       "OPEN": "Open",
       "UNATTENDED": "Unattended",
-      "UNASSIGNED": "Unassigned"
+      "UNASSIGNED": "Unassigned",
+      "PENDING": "Í bið"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Conversation Traffic",

app/javascript/dashboard/i18n/locale/is/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "First Response Time",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Resolution Time",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Business Hours",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Breyta",
       "CREATE": "Stofna",
       "DELETE": "Eyða",

app/javascript/dashboard/i18n/locale/it/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Titolo",
         "CATEGORY": "Categoria",
-        "READ_COUNT": "Contatore delle letture",
+        "READ_COUNT": "Views",
         "STATUS": "Stato",
         "LAST_EDITED": "Ultima modifica"
       },

app/javascript/dashboard/i18n/locale/it/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Caricamento metriche conversazioni...",
       "OPEN": "Apri",
       "UNATTENDED": "Non partecipate",
-      "UNASSIGNED": "Non assegnato"
+      "UNASSIGNED": "Non assegnato",
+      "PENDING": "In sospeso"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Conversation Traffic",

app/javascript/dashboard/i18n/locale/it/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "Tempo di prima risposta",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Tempo di risoluzione",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Ore di lavoro",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Modifica",
       "CREATE": "Crea",
       "DELETE": "Elimina",

app/javascript/dashboard/i18n/locale/ja/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Title",
         "CATEGORY": "Category",
-        "READ_COUNT": "Read count",
+        "READ_COUNT": "Views",
         "STATUS": "状況",
         "LAST_EDITED": "Last edited"
       },

app/javascript/dashboard/i18n/locale/ja/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Loading conversation metrics...",
       "OPEN": "開く",
       "UNATTENDED": "Unattended",
-      "UNASSIGNED": "未割当"
+      "UNASSIGNED": "未割当",
+      "PENDING": "Pending"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Conversation Traffic",

app/javascript/dashboard/i18n/locale/ja/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "First Response Time",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "処理時間",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Business Hours",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "編集",
       "CREATE": "作成",
       "DELETE": "削除",

app/javascript/dashboard/i18n/locale/ka/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Title",
         "CATEGORY": "Category",
-        "READ_COUNT": "Read count",
+        "READ_COUNT": "Views",
         "STATUS": "Status",
         "LAST_EDITED": "Last edited"
       },

app/javascript/dashboard/i18n/locale/ka/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Loading conversation metrics...",
       "OPEN": "Open",
       "UNATTENDED": "Unattended",
-      "UNASSIGNED": "Unassigned"
+      "UNASSIGNED": "Unassigned",
+      "PENDING": "Pending"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Conversation Traffic",

app/javascript/dashboard/i18n/locale/ka/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "First Response Time",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Resolution Time",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Business Hours",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Edit",
       "CREATE": "Create",
       "DELETE": "Delete",

app/javascript/dashboard/i18n/locale/ko/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Title",
         "CATEGORY": "Category",
-        "READ_COUNT": "Read count",
+        "READ_COUNT": "Views",
         "STATUS": "상태",
         "LAST_EDITED": "Last edited"
       },

app/javascript/dashboard/i18n/locale/ko/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Loading conversation metrics...",
       "OPEN": "열기",
       "UNATTENDED": "Unattended",
-      "UNASSIGNED": "지정되지 않음"
+      "UNASSIGNED": "지정되지 않음",
+      "PENDING": "보내는 중"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Conversation Traffic",

app/javascript/dashboard/i18n/locale/ko/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "First Response Time",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "해결 시간",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "영업시간",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "수정",
       "CREATE": "만들기",
       "DELETE": "삭제",

app/javascript/dashboard/i18n/locale/lt/cannedMgmt.json

@@ -27,7 +27,7 @@
         },
         "CONTENT": {
           "LABEL": "Žinutė",
-          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "PLACEHOLDER": "Parašykite žinutę, kurią norėsite išsaugoti kaip šabloną vėlesniam naudojimui.",
           "ERROR": "Yra reikalingas pranešimas."
         },
         "SUBMIT": "Pateikti"
@@ -48,7 +48,7 @@
         },
         "CONTENT": {
           "LABEL": "Žinutė",
-          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "PLACEHOLDER": "Parašykite žinutę, kurią norėsite išsaugoti kaip šabloną vėlesniam naudojimui.",
           "ERROR": "Yra reikalingas pranešimas."
         },
         "SUBMIT": "Pateikti"

app/javascript/dashboard/i18n/locale/lt/chatlist.json

@@ -53,28 +53,28 @@
     },
     "SORT_ORDER_ITEMS": {
       "last_activity_at_asc": {
-        "TEXT": "Last activity: Oldest first"
+        "TEXT": "Paskutinė veikla: nuo seniausio"
       },
       "last_activity_at_desc": {
-        "TEXT": "Last activity: Newest first"
+        "TEXT": "Paskutinė veikla: nuo naujausio"
       },
       "created_at_desc": {
-        "TEXT": "Created at: Newest first"
+        "TEXT": "Sukurta: nuo naujausio"
       },
       "created_at_asc": {
-        "TEXT": "Created at: Oldest first"
+        "TEXT": "Sukurta: nuo seniausio"
       },
       "priority_desc": {
-        "TEXT": "Priority: Highest first"
+        "TEXT": "Prioritetas: nuo aukščiausio"
       },
       "priority_asc": {
-        "TEXT": "Priority: Lowest first"
+        "TEXT": "Prioritetas: nuo žemiausio"
       },
       "waiting_since_asc": {
-        "TEXT": "Pending Response: Longest first"
+        "TEXT": "Laukia atsakymo: nuo ilgiausio"
       },
       "waiting_since_desc": {
-        "TEXT": "Pending Response: Shortest first"
+        "TEXT": "Laukia atsakymo: nuo trumpiausio"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/lt/contact.json

@@ -39,10 +39,10 @@
     },
     "MERGE_CONTACT": "Sujungti kontaktą",
     "CONTACT_ACTIONS": "Kontakto veiksmai",
-    "MUTE_CONTACT": "Block Contact",
+    "MUTE_CONTACT": "Užblokuoti kontaktą",
-    "UNMUTE_CONTACT": "Unblock Contact",
+    "UNMUTE_CONTACT": "Atblokuoti kontaktą",
-    "MUTED_SUCCESS": "This contact is blocked successfully. You will not be notified of any future conversations.",
+    "MUTED_SUCCESS": "Šis kontaktas sėkmingai užblokuotas. Jūs negausite pranešimų apie būsimus pokalbius.",
-    "UNMUTED_SUCCESS": "This contact is unblocked successfully.",
+    "UNMUTED_SUCCESS": "Šis kontaktas sėkmingai atblokuotas.",
     "SEND_TRANSCRIPT": "Siųsti stenogramą",
     "EDIT_LABEL": "Redaguoti",
     "SIDEBAR_SECTIONS": {
@@ -71,7 +71,7 @@
       "SUBMIT": "Importuoti",
       "CANCEL": "Atšaukti"
     },
-    "SUCCESS_MESSAGE": "You will be notified via email when the import is complete.",
+    "SUCCESS_MESSAGE": "Jūs gausite pranešimą el. paštu, kai importas bus užbaigtas.",
     "ERROR_MESSAGE": "Įvyko klaida, prašau pabandykite dar kartą"
   },
   "EXPORT_CONTACTS": {
@@ -82,9 +82,9 @@
     "ERROR_MESSAGE": "Įvyko klaida, prašau pabandykite dar kartą",
     "CONFIRM": {
       "TITLE": "Eksportuoti Kontaktus",
-      "MESSAGE": "Are you sure you want to export all contacts?",
+      "MESSAGE": "Ar esate tikri, kad norite išeksportuoti visus kontaktus?",
-      "YES": "Yes, Export",
+      "YES": "Taip, išeksportuoti",
-      "NO": "No, Cancel"
+      "NO": "Ne, atšaukti"
     }
   },
   "DELETE_NOTE": {
@@ -346,7 +346,7 @@
     "VALIDATIONS": {
       "REQUIRED": "Reikalinga tinkama vertė",
       "INVALID_URL": "Neteisingas URL",
-      "INVALID_INPUT": "Invalid Input"
+      "INVALID_INPUT": "Neteisinga įvestis"
     }
   },
   "MERGE_CONTACTS": {

app/javascript/dashboard/i18n/locale/lt/conversation.json

@@ -41,9 +41,9 @@
     "SAVE_CONTACT": "Išsaugoti",
     "UPLOADING_ATTACHMENTS": "Įkeliami priedai...",
     "REPLIED_TO_STORY": "Atsakė į tavo pasakojimą",
-    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE": "Ši žinutė nepalaikoma.",
-    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "Ši žinutė nepalaikoma. Jūs galite peržiūrėti šią žinutę Facebook Messenger programėlėje.",
-    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "Ši žinutė nepalaikoma. Jūs galite peržiūrėti šią žinutę Instagram programėlėje.",
     "SUCCESS_DELETE_MESSAGE": "Pranešimas ištrintas sėkmingai",
     "FAIL_DELETE_MESSSAGE": "Nepavyko ištrinti pranešimo! Bandykite dar kartą",
     "NO_RESPONSE": "Nėra atsakymo",
@@ -143,7 +143,7 @@
       "SEND": "Siųsti",
       "CREATE": "Pridėti pastabą",
       "INSERT_READ_MORE": "Skaityti daugiau",
-      "DISMISS_REPLY": "Dismiss reply",
+      "DISMISS_REPLY": "Atšaukti atsakymą",
       "REPLYING_TO": "Atsakant į:",
       "TIP_FORMAT_ICON": "Rodyti raiškiojo teksto redagavimo priemonę",
       "TIP_EMOJI_ICON": "Parodyti emodžio parinkiklį",

app/javascript/dashboard/i18n/locale/lt/generalSettings.json

@@ -113,7 +113,7 @@
       "SETTINGS": "Nustatymai",
       "AI_ASSIST": "AI pagalba",
       "APPEARANCE": "Išvaizda",
-      "SNOOZE_NOTIFICATION": "Snooze Notification"
+      "SNOOZE_NOTIFICATION": "Atidėti pranešimą"
     },
     "COMMANDS": {
       "GO_TO_CONVERSATION_DASHBOARD": "Eikite į Pokalbio informacijos skydelį",
@@ -155,7 +155,7 @@
       "LIGHT_MODE": "Šviesus",
       "DARK_MODE": "Tamsus",
       "SYSTEM_MODE": "Sistema",
-      "SNOOZE_NOTIFICATION": "Snooze Notification"
+      "SNOOZE_NOTIFICATION": "Atidėti pranešimą"
     }
   },
   "DASHBOARD_APPS": {

app/javascript/dashboard/i18n/locale/lt/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Pavadinimas",
         "CATEGORY": "Kategorija",
-        "READ_COUNT": "Peržiūrų skaičius",
+        "READ_COUNT": "Views",
         "STATUS": "Būsena",
         "LAST_EDITED": "Paskutinį kartą redaguota"
       },

app/javascript/dashboard/i18n/locale/lt/inboxMgmt.json

@@ -569,7 +569,7 @@
       "UPDATE": "Atnaujinti darbo laiko nustatymus",
       "TOGGLE_AVAILABILITY": "Leisti verslo pasiekiamumą šiam gautų laiškų aplankui",
       "UNAVAILABLE_MESSAGE_LABEL": "Pranešimas lankytojams apie nepasiekiamumą",
-      "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours visitors can be warned with a message and a pre-chat form.",
+      "TOGGLE_HELP": "Nustačius darbo laiką, bus rodomos darbo valandos chato valdiklyje, net jei visi agentai neprisijungę. Ne darbo valandomis lankytojai gali būti įspėti pranešimu ir išankstinio pokalbio forma.",
       "DAY": {
         "ENABLE": "Įgalinti pasiekiamumą šiai dienai",
         "UNAVAILABLE": "Nepasiekiamas",

app/javascript/dashboard/i18n/locale/lt/integrations.json

@@ -112,7 +112,7 @@
         "FIX_SPELLING_GRAMMAR": "Pataisykite rašybą ir gramatiką",
         "SHORTEN": "Sutrumpinti",
         "EXPAND": "Išskleisti",
-        "MAKE_FRIENDLY": "Change message tone to friendly",
+        "MAKE_FRIENDLY": "Pakeisti pranešimo toną į draugišką",
         "MAKE_FORMAL": "Naudokite oficialų toną",
         "SIMPLIFY": "Supaprastinti"
       },
@@ -121,12 +121,12 @@
         "GENERATED_TITLE": "Sugeneruotas turinys",
         "AI_WRITING": "AI rašo",
         "BUTTONS": {
-          "APPLY": "Use this suggestion",
+          "APPLY": "Naudoti šį pasiūlymą",
           "CANCEL": "Atšaukti"
         }
       },
       "CTA_MODAL": {
-        "TITLE": "Integrate with OpenAI",
+        "TITLE": "Integruoti su OpenAI",
         "DESC": "Bring advanced AI features to your dashboard with OpenAI's GPT models. To begin, enter the API key from your OpenAI account.",
         "KEY_PLACEHOLDER": "Įveskite savo OpenAI API raktą",
         "BUTTONS": {

app/javascript/dashboard/i18n/locale/lt/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Kliento laukimo laikas",
-        "TOOLTIP_TEXT": "Laukimo laikas yra %{metricValue} (remiantis %{conversationCount} pokalbių)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Įkeliama pokalbio metrika...",
       "OPEN": "Atidaryti",
       "UNATTENDED": "Be priežiūros",
-      "UNASSIGNED": "Ne priskirtas"
+      "UNASSIGNED": "Ne priskirtas",
+      "PENDING": "Laukiama"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Pokalbių srautas",

app/javascript/dashboard/i18n/locale/lt/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "Pirmojo atsakymo laikas",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Sprendimo laikas",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Darbo valandos",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Redaguoti",
       "CREATE": "Sukurti",
       "DELETE": "Ištrinti",

app/javascript/dashboard/i18n/locale/lv/contact.json

@@ -39,10 +39,10 @@
     },
     "MERGE_CONTACT": "Apvienot kontaktu",
     "CONTACT_ACTIONS": "Kontaktpersonu darbības",
-    "MUTE_CONTACT": "Block Contact",
+    "MUTE_CONTACT": "Bloķēt Kontaktpersonu",
-    "UNMUTE_CONTACT": "Unblock Contact",
+    "UNMUTE_CONTACT": "Atbloķēt Kontaktpersonu",
-    "MUTED_SUCCESS": "This contact is blocked successfully. You will not be notified of any future conversations.",
+    "MUTED_SUCCESS": "Šī kontaktpersona ir veiksmīgi bloķēta. Jūs nesaņemsit paziņojumus par turpmākajām sarunām.",
-    "UNMUTED_SUCCESS": "This contact is unblocked successfully.",
+    "UNMUTED_SUCCESS": "Šī kontaktpersona ir veiksmīgi atbloķēta.",
     "SEND_TRANSCRIPT": "Nosūtīt Transkriptu",
     "EDIT_LABEL": "Rediģēt",
     "SIDEBAR_SECTIONS": {

app/javascript/dashboard/i18n/locale/lv/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Nosaukums",
         "CATEGORY": "Kategorija",
-        "READ_COUNT": "Lasīšanas skaits",
+        "READ_COUNT": "Skatījumu skaits",
         "STATUS": "Statuss",
         "LAST_EDITED": "Pēdējo reizi rediģēts"
       },

app/javascript/dashboard/i18n/locale/lv/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Klienta gaidīšanas laiks",
-        "TOOLTIP_TEXT": "Gaidīšanas laiks ir %{metricValue} (pamatojoties uz %{conversationCount} sarunām)"
+        "TOOLTIP_TEXT": "Gaidīšanas laiks ir %{metricValue} (pamatojoties uz %{conversationCount} atbildēm)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Notiek sarunu metrikas ielāde...",
       "OPEN": "Atvērt",
       "UNATTENDED": "Bez uzraudzības",
-      "UNASSIGNED": "Nav piešķirtas"
+      "UNASSIGNED": "Nav piešķirtas",
+      "PENDING": "Gaida"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Sarunu Satiksme",

app/javascript/dashboard/i18n/locale/lv/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA priekš premium klientiem"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "Pirmās Atbildes Laiks (Sekundes)",
+        "LABEL": "Pirmās Atbildes Laiks",
-        "PLACEHOLDER": "300, priekš 5 minūtēm"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Nākamās Atbildes Laiks (Sekundes)",
+        "LABEL": "Nākamās Atbildes Laiks",
-        "PLACEHOLDER": "600, priekš 10 minūtēm"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Atrisināšanas Laiks (Sekundes)",
+        "LABEL": "Atrisināšanas Laiks",
-        "PLACEHOLDER": "86400, priekš 1 dienas"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Darba Laiks",
         "PLACEHOLDER": "Tikai darba laikā"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Slieksnim ir jābūt skaitlim un lielākam par nulli"
+      },
       "EDIT": "Rediģēt",
       "CREATE": "Izveidot",
       "DELETE": "Dzēst",

app/javascript/dashboard/i18n/locale/ml/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "തലക്കെട്ട്",
         "CATEGORY": "Category",
-        "READ_COUNT": "Read count",
+        "READ_COUNT": "Views",
         "STATUS": "സ്റ്റാറ്റസ്",
         "LAST_EDITED": "Last edited"
       },

app/javascript/dashboard/i18n/locale/ml/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Loading conversation metrics...",
       "OPEN": "സജീവം",
       "UNATTENDED": "Unattended",
-      "UNASSIGNED": "നിയുക്തമാക്കാത്തത്"
+      "UNASSIGNED": "നിയുക്തമാക്കാത്തത്",
+      "PENDING": "കെട്ടിക്കിടക്കുന്നു"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Conversation Traffic",

app/javascript/dashboard/i18n/locale/ml/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "First Response Time",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "മിഴിവ് സമയം",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Business Hours",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "എഡിറ്റുചെയ്യുക",
       "CREATE": "സൃഷ്ടിക്കുക",
       "DELETE": "ഇല്ലാതാക്കുക",

app/javascript/dashboard/i18n/locale/ms/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Title",
         "CATEGORY": "Category",
-        "READ_COUNT": "Read count",
+        "READ_COUNT": "Views",
         "STATUS": "Status",
         "LAST_EDITED": "Last edited"
       },

app/javascript/dashboard/i18n/locale/ms/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Loading conversation metrics...",
       "OPEN": "Open",
       "UNATTENDED": "Unattended",
-      "UNASSIGNED": "Unassigned"
+      "UNASSIGNED": "Unassigned",
+      "PENDING": "Pending"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Conversation Traffic",

app/javascript/dashboard/i18n/locale/ms/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "First Response Time",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Resolution Time",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Business Hours",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Edit",
       "CREATE": "Create",
       "DELETE": "Padamkan",

app/javascript/dashboard/i18n/locale/ne/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Title",
         "CATEGORY": "Category",
-        "READ_COUNT": "Read count",
+        "READ_COUNT": "Views",
         "STATUS": "Status",
         "LAST_EDITED": "Last edited"
       },

app/javascript/dashboard/i18n/locale/ne/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Loading conversation metrics...",
       "OPEN": "Open",
       "UNATTENDED": "Unattended",
-      "UNASSIGNED": "Unassigned"
+      "UNASSIGNED": "Unassigned",
+      "PENDING": "Pending"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Conversation Traffic",

app/javascript/dashboard/i18n/locale/ne/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "First Response Time",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Resolution Time",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Business Hours",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Edit",
       "CREATE": "Create",
       "DELETE": "Delete",

app/javascript/dashboard/i18n/locale/nl/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Titel",
         "CATEGORY": "Categorie",
-        "READ_COUNT": "Read count",
+        "READ_COUNT": "Views",
         "STATUS": "Status",
         "LAST_EDITED": "Last edited"
       },

app/javascript/dashboard/i18n/locale/nl/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Loading conversation metrics...",
       "OPEN": "Open",
       "UNATTENDED": "Unattended",
-      "UNASSIGNED": "Niet toegewezen"
+      "UNASSIGNED": "Niet toegewezen",
+      "PENDING": "Afwachtend"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Conversation Traffic",

app/javascript/dashboard/i18n/locale/nl/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "Eerste reactietijd",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Resolutie Tijd",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Business Hours",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Bewerken",
       "CREATE": "Aanmaken",
       "DELETE": "Verwijderen",

app/javascript/dashboard/i18n/locale/no/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Title",
         "CATEGORY": "Category",
-        "READ_COUNT": "Read count",
+        "READ_COUNT": "Views",
         "STATUS": "Satus",
         "LAST_EDITED": "Last edited"
       },

app/javascript/dashboard/i18n/locale/no/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Loading conversation metrics...",
       "OPEN": "Åpne",
       "UNATTENDED": "Unattended",
-      "UNASSIGNED": "Ikke tildelt"
+      "UNASSIGNED": "Ikke tildelt",
+      "PENDING": "Pending"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Conversation Traffic",

app/javascript/dashboard/i18n/locale/no/sla.json

@@ -31,21 +31,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
+        "LABEL": "First Response Time",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
+        "LABEL": "Next Response Time",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
+        "LABEL": "Løsningstid",
-        "PLACEHOLDER": "86400 for 1 day"
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Business Hours",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Rediger",
       "CREATE": "Opprett",
       "DELETE": "Slett",

app/javascript/dashboard/i18n/locale/pl/helpCenter.json

@@ -319,7 +319,7 @@
       "HEADERS": {
         "TITLE": "Tytuł",
         "CATEGORY": "Kategoria",
-        "READ_COUNT": "Liczba odsłon",
+        "READ_COUNT": "Views",
         "STATUS": "Status",
         "LAST_EDITED": "Ostatnio edytowane"
       },

app/javascript/dashboard/i18n/locale/pl/report.json

@@ -37,7 +37,7 @@
       },
       "REPLY_TIME": {
         "NAME": "Customer waiting time",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -441,7 +441,8 @@
       "LOADING_MESSAGE": "Ładowanie metryk rozmów...",
       "OPEN": "Otwarte",
       "UNATTENDED": "Nieobsługiwane",
-      "UNASSIGNED": "Nieprzypisane"
+      "UNASSIGNED": "Nieprzypisane",
+      "PENDING": "Oczekujące"
     },
     "CONVERSATION_HEATMAP": {
       "HEADER": "Ruch rozmów",