diff --git a/app/javascript/dashboard/i18n/locale/en/captain.json b/app/javascript/dashboard/i18n/locale/en/captain.json
index 6d4ab1547..f499213ab 100644
--- a/app/javascript/dashboard/i18n/locale/en/captain.json
+++ b/app/javascript/dashboard/i18n/locale/en/captain.json
@@ -423,14 +423,6 @@
         "SUCCESS_MESSAGE": "FAQ deleted successfully",
         "ERROR_MESSAGE": "An error occurred while deleting FAQ, please try again."
       }
-    },
-    "MEMORY": {
-      "LOADING": "Loading…",
-      "EMPTY": "No memories for this contact yet.",
-      "CONFIRM_DELETE": "Forget this memory?",
-      "CONFIRM_FORGET_ALL": "Forget ALL memories for this contact? This cannot be undone after 30 days.",
-      "FORGET": "Forget",
-      "FORGET_ALL": "Forget all"
     }
   },
   "CAPTAIN_REPORTS": {
diff --git a/app/javascript/dashboard/i18n/locale/en/conversation.json b/app/javascript/dashboard/i18n/locale/en/conversation.json
index 63c0f94f8..f382df64a 100644
--- a/app/javascript/dashboard/i18n/locale/en/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/en/conversation.json
@@ -407,6 +407,28 @@
         "PARTIALLY_FULFILLED": "Partially Fulfilled",
         "UNFULFILLED": "Unfulfilled"
       }
+    },
+    "CONTACT_MEMORIES": {
+      "LOADING": "Loading memories…",
+      "EMPTY_TITLE": "No memories yet",
+      "EMPTY_HINT": "Memories appear here as the customer chats over time.",
+      "FORGET": "Forget",
+      "FORGET_ALL": "Forget all memories",
+      "CONFIRM_DELETE": "Forget this memory?",
+      "CONFIRM_FORGET_ALL": "Forget ALL memories for this customer? This cannot be undone after 30 days.",
+      "ERROR_LOADING": "Failed to load memories",
+      "CONFIDENCE": "Confidence",
+      "TYPE_LABELS": {
+        "preferencia": "Preference",
+        "data_comemorativa": "Date",
+        "vinculo_social": "Social",
+        "padrao_comportamental": "Pattern",
+        "reclamacao": "Complaint",
+        "feedback_positivo": "Praise",
+        "restricao": "Restriction",
+        "vinculo_comercial": "Commercial",
+        "contexto_pessoal": "Personal"
+      }
     }
   },
   "SCHEDULED_MESSAGES": {
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/captain.json b/app/javascript/dashboard/i18n/locale/pt_BR/captain.json
index e3cbc589e..d81cb3180 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/captain.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/captain.json
@@ -425,14 +425,6 @@
         "SUCCESS_MESSAGE": "FAQ excluída com sucesso",
         "ERROR_MESSAGE": "Ocorreu um erro ao excluir a FAQ, por favor tente novamente."
       }
-    },
-    "MEMORY": {
-      "LOADING": "Carregando…",
-      "EMPTY": "Sem memórias para este contato ainda.",
-      "CONFIRM_DELETE": "Esquecer esta memória?",
-      "CONFIRM_FORGET_ALL": "Esquecer TODAS as memórias deste contato? Após 30 dias não é possível desfazer.",
-      "FORGET": "Esquecer",
-      "FORGET_ALL": "Esquecer tudo"
     }
   },
   "CAPTAIN_REPORTS": {
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/conversation.json b/app/javascript/dashboard/i18n/locale/pt_BR/conversation.json
index 28333edc1..7ecee83e1 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/conversation.json
@@ -396,6 +396,28 @@
         "PARTIALLY_FULFILLED": "Partially Fulfilled",
         "UNFULFILLED": "Unfulfilled"
       }
+    },
+    "CONTACT_MEMORIES": {
+      "LOADING": "Carregando memórias…",
+      "EMPTY_TITLE": "Nenhuma memória ainda",
+      "EMPTY_HINT": "Memórias aparecem aqui conforme o cliente conversa.",
+      "FORGET": "Esquecer",
+      "FORGET_ALL": "Esquecer todas",
+      "CONFIRM_DELETE": "Esquecer esta memória?",
+      "CONFIRM_FORGET_ALL": "Esquecer TODAS as memórias deste cliente? Não pode ser desfeito após 30 dias.",
+      "ERROR_LOADING": "Falha ao carregar memórias",
+      "CONFIDENCE": "Confiança",
+      "TYPE_LABELS": {
+        "preferencia": "Preferência",
+        "data_comemorativa": "Data especial",
+        "vinculo_social": "Vínculo social",
+        "padrao_comportamental": "Padrão",
+        "reclamacao": "Reclamação",
+        "feedback_positivo": "Elogio",
+        "restricao": "Restrição",
+        "vinculo_comercial": "Vínculo comercial",
+        "contexto_pessoal": "Pessoal"
+      }
     }
   },
   "SCHEDULED_MESSAGES": {
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactMemories.vue b/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactMemories.vue
index d93fa0499..6e07680e7 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactMemories.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactMemories.vue
@@ -1,65 +1,217 @@
 <script setup>
-import { ref, onMounted } from 'vue';
+import { ref, computed, onMounted, watch } from 'vue';
 import { useI18n } from 'vue-i18n';
+import { formatDistanceToNow } from 'date-fns';
 import ContactMemoriesAPI from 'dashboard/api/captain/contactMemories';
 
+import NextButton from 'dashboard/components-next/button/Button.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
 const props = defineProps({
   contactId: { type: [String, Number], required: true },
 });
+
 const { t } = useI18n();
+
 const memories = ref([]);
 const loading = ref(true);
 const error = ref(null);
 
+// Tailwind classes for the colored chip per memory type. Kept close to the
+// color language already used by the Chatwoot sidebar (n-* tokens for slate
+// and Radix-like accents for the accent colors).
+const TYPE_STYLES = {
+  preferencia: 'bg-n-blue-9/10 text-n-blue-11',
+  contexto_pessoal: 'bg-n-blue-9/10 text-n-blue-11',
+  data_comemorativa: 'bg-n-iris-9/10 text-n-iris-11',
+  vinculo_social: 'bg-n-teal-9/10 text-n-teal-11',
+  vinculo_comercial: 'bg-n-teal-9/10 text-n-teal-11',
+  feedback_positivo: 'bg-n-teal-9/10 text-n-teal-11',
+  padrao_comportamental: 'bg-n-slate-9/10 text-n-slate-11',
+  reclamacao: 'bg-n-ruby-9/10 text-n-ruby-11',
+  restricao: 'bg-n-amber-9/10 text-n-amber-11',
+};
+
+const DEFAULT_TYPE_STYLE = 'bg-n-slate-9/10 text-n-slate-11';
+
+const typeBadgeClasses = memoryType =>
+  TYPE_STYLES[memoryType] || DEFAULT_TYPE_STYLE;
+
+const typeLabel = memoryType => {
+  const key = `CONVERSATION_SIDEBAR.CONTACT_MEMORIES.TYPE_LABELS.${memoryType}`;
+  const translated = t(key);
+  // Fallback to the raw type when the translation key does not exist so we
+  // never render an empty chip.
+  return translated === key ? memoryType : translated;
+};
+
+const confidenceBarClass = confidence => {
+  if (confidence >= 0.9) return 'bg-n-teal-9';
+  if (confidence >= 0.7) return 'bg-n-amber-9';
+  return 'bg-n-slate-7';
+};
+
+const relativeTime = isoString => {
+  if (!isoString) return '';
+  try {
+    return formatDistanceToNow(new Date(isoString), { addSuffix: true });
+  } catch (_e) {
+    return '';
+  }
+};
+
+const hasMemories = computed(() => memories.value.length > 0);
+
 async function load() {
+  if (!props.contactId) return;
   loading.value = true;
   error.value = null;
   try {
     const { data } = await ContactMemoriesAPI.list(props.contactId);
-    memories.value = data.data;
+    memories.value = data.data || [];
   } catch (e) {
-    error.value = e.message;
+    error.value =
+      e?.message || t('CONVERSATION_SIDEBAR.CONTACT_MEMORIES.ERROR_LOADING');
   } finally {
     loading.value = false;
   }
 }
 
 async function deleteMemory(id) {
-  // eslint-disable-next-line no-alert
-  if (!window.confirm(t('CAPTAIN.MEMORY.CONFIRM_DELETE'))) return;
+  const confirmed =
+    // eslint-disable-next-line no-alert
+    window.confirm(t('CONVERSATION_SIDEBAR.CONTACT_MEMORIES.CONFIRM_DELETE'));
+  if (!confirmed) return;
   await ContactMemoriesAPI.destroy(props.contactId, id);
   await load();
 }
 
 async function forgetAll() {
-  // eslint-disable-next-line no-alert
-  if (!window.confirm(t('CAPTAIN.MEMORY.CONFIRM_FORGET_ALL'))) return;
+  const confirmed =
+    // eslint-disable-next-line no-alert
+    window.confirm(
+      t('CONVERSATION_SIDEBAR.CONTACT_MEMORIES.CONFIRM_FORGET_ALL')
+    );
+  if (!confirmed) return;
   await ContactMemoriesAPI.forgetAll(props.contactId);
   await load();
 }
 
 onMounted(load);
+
+watch(
+  () => props.contactId,
+  newId => {
+    if (newId) load();
+  }
+);
 </script>
 
 <template>
-  <div class="contact-memories">
-    <div v-if="loading">{{ t('CAPTAIN.MEMORY.LOADING') }}</div>
-    <div v-else-if="error" class="error">{{ error }}</div>
-    <div v-else-if="!memories.length" class="empty">
-      {{ t('CAPTAIN.MEMORY.EMPTY') }}
+  <div class="flex flex-col gap-3 px-4 pt-2 pb-4">
+    <!-- Loading skeleton -->
+    <div
+      v-if="loading"
+      class="flex items-center justify-center py-6 text-n-slate-11"
+    >
+      <Spinner />
     </div>
-    <ul v-else>
-      <li v-for="m in memories" :key="m.id" class="memory-row">
-        <span class="type">{{ m.memory_type }}</span>
-        <span class="content">{{ m.content }}</span>
-        <span class="confidence">{{ Math.round(m.confidence * 100) }}%</span>
-        <button @click="deleteMemory(m.id)">
-          {{ t('CAPTAIN.MEMORY.FORGET') }}
-        </button>
-      </li>
-    </ul>
-    <button class="danger" @click="forgetAll">
-      {{ t('CAPTAIN.MEMORY.FORGET_ALL') }}
-    </button>
+
+    <!-- Error -->
+    <div
+      v-else-if="error"
+      class="flex items-start gap-2 rounded-md bg-n-ruby-9/10 px-3 py-2 text-sm text-n-ruby-11"
+    >
+      <Icon icon="i-lucide-alert-triangle" class="mt-0.5 flex-shrink-0" />
+      <span>{{ error }}</span>
+    </div>
+
+    <!-- Empty state -->
+    <div
+      v-else-if="!hasMemories"
+      class="flex flex-col items-center gap-2 py-8 text-center"
+    >
+      <div
+        class="flex h-12 w-12 items-center justify-center rounded-full bg-n-alpha-2 text-n-slate-10"
+      >
+        <Icon icon="i-lucide-brain" class="text-xl" />
+      </div>
+      <p class="text-sm font-medium text-n-slate-12">
+        {{ t('CONVERSATION_SIDEBAR.CONTACT_MEMORIES.EMPTY_TITLE') }}
+      </p>
+      <p class="max-w-[240px] text-xs leading-5 text-n-slate-11">
+        {{ t('CONVERSATION_SIDEBAR.CONTACT_MEMORIES.EMPTY_HINT') }}
+      </p>
+    </div>
+
+    <!-- Memory list -->
+    <template v-else>
+      <ul class="flex flex-col gap-2">
+        <li
+          v-for="memory in memories"
+          :key="memory.id"
+          class="group/memory flex flex-col gap-2 rounded-lg border border-n-strong bg-n-solid-1 p-3 transition-colors hover:border-n-slate-7"
+        >
+          <div class="flex items-start justify-between gap-2">
+            <span
+              class="inline-flex items-center rounded-full px-2 py-0.5 text-xs font-medium"
+              :class="typeBadgeClasses(memory.memory_type)"
+            >
+              {{ typeLabel(memory.memory_type) }}
+            </span>
+            <NextButton
+              variant="ghost"
+              color="ruby"
+              size="xs"
+              icon="i-lucide-trash-2"
+              class="opacity-0 group-hover/memory:opacity-100 focus-visible:opacity-100"
+              :aria-label="t('CONVERSATION_SIDEBAR.CONTACT_MEMORIES.FORGET')"
+              @click="deleteMemory(memory.id)"
+            />
+          </div>
+
+          <p
+            class="m-0 text-sm leading-relaxed text-n-slate-12 whitespace-pre-line break-words"
+          >
+            {{ memory.content }}
+          </p>
+
+          <div
+            class="flex items-center justify-between gap-3 pt-1 text-xs text-n-slate-11"
+          >
+            <div
+              class="flex items-center gap-1.5 min-w-0"
+              :title="`${t('CONVERSATION_SIDEBAR.CONTACT_MEMORIES.CONFIDENCE')}: ${Math.round(memory.confidence * 100)}%`"
+            >
+              <span
+                class="relative h-1.5 w-12 overflow-hidden rounded-full bg-n-alpha-2"
+              >
+                <span
+                  class="absolute left-0 top-0 h-full rounded-full"
+                  :class="confidenceBarClass(memory.confidence)"
+                  :style="{ width: `${Math.round(memory.confidence * 100)}%` }"
+                />
+              </span>
+              <span class="tabular-nums">
+                {{ `${Math.round(memory.confidence * 100)}%` }}
+              </span>
+            </div>
+            <span class="truncate">{{ relativeTime(memory.created_at) }}</span>
+          </div>
+        </li>
+      </ul>
+
+      <div class="flex justify-end pt-1">
+        <NextButton
+          variant="ghost"
+          color="ruby"
+          size="xs"
+          icon="i-lucide-trash-2"
+          :label="t('CONVERSATION_SIDEBAR.CONTACT_MEMORIES.FORGET_ALL')"
+          @click="forgetAll"
+        />
+      </div>
+    </template>
   </div>
 </template>