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feat(facebook): use HUMAN_AGENT tag for Messenger replies when human-agent config is enabled (#13690)

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This PR updates Facebook Messenger outbound tagging in Chatwoot to
support Human Agent messaging when enabled.

Previously, Facebook outbound text and attachment messages were always
sent with:

```
messaging_type: MESSAGE_TAG
tag: ACCOUNT_UPDATE
```
With this change, the tag is selected dynamically:

```
HUMAN_AGENT when ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT is enabled
ACCOUNT_UPDATE as fallback when the flag is disabled
```
This commit is contained in:
Muhsin Keloth 2026-03-02 15:32:59 +04:00 committed by GitHub
parent ab93821d2b
commit 9aacc0335b
No known key found for this signature in database
GPG Key ID: B5690EEEBB952194
2 changed files with 18 additions and 2 deletions
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8
app/services/facebook/send_on_facebook_service.rb
View File

@ -49,7 +49,7 @@ class Facebook::SendOnFacebookService < Base::SendOnChannelService
recipient: { id: contact.get_source_id(inbox.id) }, recipient: { id: contact.get_source_id(inbox.id) },
message: fb_text_message_payload, message: fb_text_message_payload,
messaging_type: 'MESSAGE_TAG', messaging_type: 'MESSAGE_TAG',
tag: 'ACCOUNT_UPDATE' tag: message_tag
} }
end end
@ -90,10 +90,14 @@ class Facebook::SendOnFacebookService < Base::SendOnChannelService
} }
}, },
messaging_type: 'MESSAGE_TAG', messaging_type: 'MESSAGE_TAG',
tag: 'ACCOUNT_UPDATE' tag: message_tag
} }
end end
def message_tag
@message_tag ||= GlobalConfigService.load('ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT', nil) ? 'HUMAN_AGENT' : 'ACCOUNT_UPDATE'
end
def attachment_type(attachment) def attachment_type(attachment)
return attachment.file_type if %w[image audio video file].include? attachment.file_type return attachment.file_type if %w[image audio video file].include? attachment.file_type

12
spec/services/facebook/send_on_facebook_service_spec.rb
View File

@ -7,6 +7,7 @@ describe Facebook::SendOnFacebookService do
allow(Facebook::Messenger::Subscriptions).to receive(:subscribe).and_return(true) allow(Facebook::Messenger::Subscriptions).to receive(:subscribe).and_return(true)
allow(bot).to receive(:deliver).and_return({ recipient_id: '1008372609250235', message_id: 'mid.1456970487936:c34767dfe57ee6e339' }.to_json) allow(bot).to receive(:deliver).and_return({ recipient_id: '1008372609250235', message_id: 'mid.1456970487936:c34767dfe57ee6e339' }.to_json)
create(:message, message_type: :incoming, inbox: facebook_inbox, account: account, conversation: conversation) create(:message, message_type: :incoming, inbox: facebook_inbox, account: account, conversation: conversation)
GlobalConfig.clear_cache
end end
let!(:account) { create(:account) } let!(:account) { create(:account) }
@ -90,6 +91,17 @@ describe Facebook::SendOnFacebookService do
}, { page_id: facebook_channel.page_id }) }, { page_id: facebook_channel.page_id })
end end
it 'sends with HUMAN_AGENT tag when ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT is enabled' do
with_modified_env ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT: 'true' do
message = create(:message, message_type: 'outgoing', inbox: facebook_inbox, account: account, conversation: conversation)
described_class.new(message: message).perform
expect(bot).to have_received(:deliver).with(
hash_including(tag: 'HUMAN_AGENT'),
{ page_id: facebook_channel.page_id }
)
end
end
it 'if message is sent with multiple attachments' do it 'if message is sent with multiple attachments' do
message = build(:message, content: nil, message_type: 'outgoing', inbox: facebook_inbox, account: account, conversation: conversation) message = build(:message, content: nil, message_type: 'outgoing', inbox: facebook_inbox, account: account, conversation: conversation)
avatar = message.attachments.new(account_id: message.account_id, file_type: :image) avatar = message.attachments.new(account_id: message.account_id, file_type: :image)