diff --git a/enterprise/app/services/captain/contact_memories/extraction_service.rb b/enterprise/app/services/captain/contact_memories/extraction_service.rb
new file mode 100644
index 000000000..b79ccf02e
--- /dev/null
+++ b/enterprise/app/services/captain/contact_memories/extraction_service.rb
@@ -0,0 +1,87 @@
+class Captain::ContactMemories::ExtractionService
+  MAX_FACTS = 5
+  MIN_CONFIDENCE = 0.5
+  EXTRACTION_MODEL = 'gpt-4o-mini'.freeze
+
+  def initialize(conversation:)
+    @conversation = conversation
+  end
+
+  def call
+    raw = call_llm
+    parsed = JSON.parse(raw)
+    facts = parsed.fetch('facts', [])
+    facts.filter_map { |f| normalize(f) }.take(MAX_FACTS)
+  rescue JSON::ParserError => e
+    Rails.logger.warn("[ContactMemory::ExtractionService] JSON parse: #{e.message}")
+    []
+  rescue StandardError => e
+    Rails.logger.error("[ContactMemory::ExtractionService] #{e.class}: #{e.message}")
+    []
+  end
+
+  private
+
+  def call_llm
+    response = RubyLLM.chat(model: EXTRACTION_MODEL)
+                      .with_temperature(0)
+                      .with_params(response_format: { type: 'json_object' })
+                      .ask(build_prompt)
+    response.content.to_s
+  end
+
+  def build_prompt
+    <<~PROMPT
+      Você é um analista que extrai FATOS MEMORÁVEIS de uma conversa de WhatsApp entre um hóspede e um hotel.
+
+      Taxonomia (SÓ use estes tipos, caso contrário descarte o fato):
+      #{Captain::ContactMemory::MEMORY_TYPES.join(', ')}
+
+      Para cada fato, retorne JSON com:
+      - memory_type (um dos tipos acima)
+      - content (frase curta, português, max 1000 chars)
+      - evidence (trecho LITERAL da conversa que sustenta o fato — obrigatório)
+      - confidence (0.0 a 1.0)
+      - scope ('global' na maioria dos casos; 'unit:<id>' só se o fato for operacional de uma unidade específica)
+
+      Regras INVIOLÁVEIS:
+      1. Se não houver evidência textual clara, NÃO extraia o fato.
+      2. Máximo 5 fatos por conversa. Extraia só os realmente memoráveis.
+      3. Se a conversa não tem nada memorável, retorne {"facts": []}.
+      4. Nunca invente fatos. Se em dúvida, descarte.
+
+      Conversa:
+      #{formatted_messages}
+
+      Retorne JSON no formato: {"facts": [{...}, ...]}
+    PROMPT
+  end
+
+  def formatted_messages
+    @conversation.messages
+                 .where(message_type: [:incoming, :outgoing], private: false)
+                 .order(created_at: :asc)
+                 .map { |m| "[#{m.message_type}] #{m.content}" }
+                 .join("\n")
+  end
+
+  def normalize(raw_fact)
+    type = raw_fact['memory_type'].to_s
+    content = raw_fact['content'].to_s.strip
+    evidence = raw_fact['evidence'].to_s.strip
+    confidence = raw_fact['confidence'].to_f
+    scope = raw_fact['scope'].to_s.presence || 'global'
+
+    return nil unless Captain::ContactMemory::MEMORY_TYPES.include?(type)
+    return nil if content.blank? || evidence.blank?
+    return nil if confidence < MIN_CONFIDENCE
+
+    {
+      memory_type: type,
+      content: content.truncate(1000),
+      evidence: evidence,
+      confidence: confidence,
+      scope: scope
+    }
+  end
+end
diff --git a/spec/enterprise/services/captain/contact_memories/extraction_service_spec.rb b/spec/enterprise/services/captain/contact_memories/extraction_service_spec.rb
new file mode 100644
index 000000000..87959aa4d
--- /dev/null
+++ b/spec/enterprise/services/captain/contact_memories/extraction_service_spec.rb
@@ -0,0 +1,82 @@
+# rubocop:disable RSpec/AnyInstance
+require 'rails_helper'
+
+RSpec.describe Captain::ContactMemories::ExtractionService do
+  let(:account) { create(:account) }
+  let(:contact) { create(:contact, account: account) }
+  let(:conversation) { create(:conversation, account: account, contact: contact) }
+  let(:incoming_content) { 'Oi, quero reservar a Stilo com hidro de novo pro meu aniversário dia 14/02' }
+
+  before do
+    create(:message, conversation: conversation, message_type: :incoming, content: incoming_content)
+    create(:message, conversation: conversation, message_type: :outgoing, content: 'Claro! Confirmando então...')
+  end
+
+  describe '#call' do
+    let(:llm_response) do
+      {
+        'facts' => [
+          {
+            'memory_type' => 'preferencia',
+            'content' => 'Prefere Stilo com hidromassagem',
+            'evidence' => "disse 'quero a Stilo com hidro de novo'",
+            'confidence' => 0.92,
+            'scope' => 'global'
+          },
+          {
+            'memory_type' => 'data_comemorativa',
+            'content' => 'Aniversário dia 14/02',
+            'evidence' => "disse 'meu aniversário dia 14/02'",
+            'confidence' => 0.88,
+            'scope' => 'global'
+          }
+        ]
+      }.to_json
+    end
+
+    before do
+      allow_any_instance_of(described_class).to receive(:call_llm).and_return(llm_response)
+    end
+
+    it 'returns array of valid facts' do
+      result = described_class.new(conversation: conversation).call
+      expect(result.size).to eq(2)
+      expect(result.first[:memory_type]).to eq('preferencia')
+    end
+
+    it 'drops facts with missing evidence' do
+      bad_response = { 'facts' => [{ 'memory_type' => 'preferencia', 'content' => 'x', 'evidence' => '', 'confidence' => 0.9 }] }.to_json
+      allow_any_instance_of(described_class).to receive(:call_llm).and_return(bad_response)
+      expect(described_class.new(conversation: conversation).call).to eq([])
+    end
+
+    it 'drops facts with confidence < 0.5' do
+      bad_response = { 'facts' => [{ 'memory_type' => 'preferencia', 'content' => 'x', 'evidence' => 'y', 'confidence' => 0.3 }] }.to_json
+      allow_any_instance_of(described_class).to receive(:call_llm).and_return(bad_response)
+      expect(described_class.new(conversation: conversation).call).to eq([])
+    end
+
+    it 'drops facts with invalid type' do
+      bad_response = { 'facts' => [{ 'memory_type' => 'invalid', 'content' => 'x', 'evidence' => 'y', 'confidence' => 0.9 }] }.to_json
+      allow_any_instance_of(described_class).to receive(:call_llm).and_return(bad_response)
+      expect(described_class.new(conversation: conversation).call).to eq([])
+    end
+
+    it 'limits to 5 facts even if LLM returns more' do
+      many = { 'facts' => Array.new(10) { { 'memory_type' => 'preferencia', 'content' => 'x', 'evidence' => 'y', 'confidence' => 0.9 } } }.to_json
+      allow_any_instance_of(described_class).to receive(:call_llm).and_return(many)
+      expect(described_class.new(conversation: conversation).call.size).to eq(5)
+    end
+
+    it 'returns empty on LLM JSON parse error' do
+      allow_any_instance_of(described_class).to receive(:call_llm).and_return('not json')
+      expect(described_class.new(conversation: conversation).call).to eq([])
+    end
+
+    it 'returns empty on LLM error' do
+      allow_any_instance_of(described_class).to receive(:call_llm).and_raise(StandardError)
+      expect(described_class.new(conversation: conversation).call).to eq([])
+    end
+  end
+end
+# rubocop:enable RSpec/AnyInstance