chore: Update translations (#12625)

app/javascript/dashboard/i18n/locale/am/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Last 7 days",
+      "LAST_14_DAYS": "Last 14 days",
       "LAST_30_DAYS": "Last 30 days",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/ar/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "آخر 7 أيام",
+      "LAST_14_DAYS": "آخر 14 يوماً",
       "LAST_30_DAYS": "آخر 30 يوماً",
       "LAST_3_MONTHS": "آخر 3 أشهر",
       "LAST_6_MONTHS": "آخر 6 أشهر",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "لم يتم جمع بيانات بقدر كافي لإنشاء التقرير، الرجاء المحاولة مرة أخرى لاحقاً.",
     "DOWNLOAD_INBOX_REPORTS": "تحميل تقارير صندوق الوارد",
     "FILTER_DROPDOWN_LABEL": "اختر صندوق الوارد",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "المحادثات",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "تنزيل التقرير"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "تنزيل التقرير"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "المحادثات من قبل الوكلاء",
       "LOADING_MESSAGE": "جاري تحميل مقاييس الوكيل...",

app/javascript/dashboard/i18n/locale/az/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Last 7 days",
+      "LAST_14_DAYS": "Last 14 days",
       "LAST_30_DAYS": "Last 30 days",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/bg/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Last 7 days",
+      "LAST_14_DAYS": "Last 14 days",
       "LAST_30_DAYS": "Last 30 days",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Разговори",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/ca/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Últims 7 dies",
+      "LAST_14_DAYS": "Últims 14 dies",
       "LAST_30_DAYS": "Últims 30 dies",
       "LAST_3_MONTHS": "Últims tres mesos",
       "LAST_6_MONTHS": "Últims sis mesos",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.",
     "DOWNLOAD_INBOX_REPORTS": "Baixa els informes de la safata d'entrada",
     "FILTER_DROPDOWN_LABEL": "Selecciona Safata d'entrada",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Converses",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} converses",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "Sense converses",
+      "CONVERSATION": "{count} conversa",
+      "CONVERSATIONS": "{count} converses",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Converses per agents",
       "LOADING_MESSAGE": "S'estan carregant les mètriques dels agents...",

app/javascript/dashboard/i18n/locale/cs/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Posledních 7 dní",
+      "LAST_14_DAYS": "Posledních 14 dní",
       "LAST_30_DAYS": "Posledních 30 dní",
       "LAST_3_MONTHS": "Poslední 3 měsíce",
       "LAST_6_MONTHS": "Posledních 6 měsíců",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Pro vytvoření hlášení jsme neobdrželi dostatek dat, zkuste to prosím později.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Konverzace",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/da/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Seneste 7 dage",
+      "LAST_14_DAYS": "Seneste 14 dage",
       "LAST_30_DAYS": "Seneste 30 dage",
       "LAST_3_MONTHS": "Seneste 3 måneder",
       "LAST_6_MONTHS": "Seneste 6 måneder",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Vi har ikke modtaget nok datapunkter til at generere rapport. Prøv igen senere.",
     "DOWNLOAD_INBOX_REPORTS": "Download indbakke rapporter",
     "FILTER_DROPDOWN_LABEL": "Vælg Indbakke",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Samtaler",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Samtaler af agenter",
       "LOADING_MESSAGE": "Indlæser agent målinger...",

app/javascript/dashboard/i18n/locale/de/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Letzten 7 Tage",
+      "LAST_14_DAYS": "Letzten 14 Tage",
       "LAST_30_DAYS": "Letzte 30 Tage",
       "LAST_3_MONTHS": "Die letzten 3 Monate",
       "LAST_6_MONTHS": "Die letzten 6 Monate",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Wir haben nicht genügend Datenpunkte erhalten, um einen Bericht zu erstellen. Bitte versuchen Sie es später erneut.",
     "DOWNLOAD_INBOX_REPORTS": "Agenten-Berichte herunterladen",
     "FILTER_DROPDOWN_LABEL": "Eingang auswählen",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Konversationen",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} Konversationen",
       "DOWNLOAD_REPORT": "Bericht herunterladen"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "Keine Konversation",
+      "CONVERSATION": "{count} Konversation",
+      "CONVERSATIONS": "{count} Konversationen",
+      "DOWNLOAD_REPORT": "Bericht herunterladen"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Konversationen von Agenten",
       "LOADING_MESSAGE": "Agent-Daten werden geladen...",

app/javascript/dashboard/i18n/locale/el/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Τελευταίες 7 ημέρες",
+      "LAST_14_DAYS": "Τελευταίες 14 ημέρες",
       "LAST_30_DAYS": "Τελευταίες 30 ημέρες",
       "LAST_3_MONTHS": "Τελευταίοι 3 μήνες",
       "LAST_6_MONTHS": "Τελευταίοι 6 μήνες",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Δεν έχουν ληφθεί αρκετά σημεία δεδομένων για την δημιουργία της αναφοράς, Παρακαλώ προσπαθήστε αργότερα.",
     "DOWNLOAD_INBOX_REPORTS": "Λήψη αναφορών εισερχομένων",
     "FILTER_DROPDOWN_LABEL": "Επιλογή Εισερχομένων",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Συζητήσεις",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Συζητήσεις αντιπροσώπων",
       "LOADING_MESSAGE": "Φόρτωση μετρήσεων πράκτορα...",

app/javascript/dashboard/i18n/locale/es/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Últimos 7 días",
+      "LAST_14_DAYS": "Últimos 14 días",
       "LAST_30_DAYS": "Últimos 30 días",
       "LAST_3_MONTHS": "Últimos 3 meses",
       "LAST_6_MONTHS": "Últimos 6 meses",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "No hemos recibido suficientes puntos de datos para generar el informe. Inténtalo de nuevo más tarde.",
     "DOWNLOAD_INBOX_REPORTS": "Descargar reportes de bandeja de entrada",
     "FILTER_DROPDOWN_LABEL": "Seleccione una bandeja de entrada",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversaciones",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversaciones",
       "DOWNLOAD_REPORT": "Descargar reporte"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No hay conversaciones",
+      "CONVERSATION": "{count} conversación",
+      "CONVERSATIONS": "{count} conversaciones",
+      "DOWNLOAD_REPORT": "Descargar reporte"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversaciones por agentes",
       "LOADING_MESSAGE": "Cargando métricas del agente...",

app/javascript/dashboard/i18n/locale/fa/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "در ۷ روز گذشته",
+      "LAST_14_DAYS": "Last 14 days",
       "LAST_30_DAYS": "در ۳۰ روز گذشته",
       "LAST_3_MONTHS": "۳ ماه گذشته",
       "LAST_6_MONTHS": "۶ ماه گذشته",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "متاسفانه اطلاعات کافی دریافت نشد، لطفا بعدا دوباره امتحان کنید",
     "DOWNLOAD_INBOX_REPORTS": "دانلود گزارش های صندوق ورودی",
     "FILTER_DROPDOWN_LABEL": "انتخاب صندوق ورودی",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "گفتگوها",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} گفتگو",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "بدون هیچ گفتگویی",
+      "CONVERSATION": "{count} گفتگو",
+      "CONVERSATIONS": "{count} گفتگو",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "گفتگوهای اپراتور ها",
       "LOADING_MESSAGE": "در حال بارگیری معیارهای اپراتور...",

app/javascript/dashboard/i18n/locale/fi/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Viimeiset 7 päivää",
+      "LAST_14_DAYS": "Viimeiset 14 päivää",
       "LAST_30_DAYS": "Viimeiset 30 päivää",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Emme ole saaneet tarpeeksi dataa raportin luomiseen, yritä myöhemmin uudelleen.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Keskustelut",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/fr/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "7 derniers jours",
+      "LAST_14_DAYS": "14 derniers jours",
       "LAST_30_DAYS": "30 derniers jours",
       "LAST_3_MONTHS": "3 derniers mois",
       "LAST_6_MONTHS": "6 derniers mois",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
     "DOWNLOAD_INBOX_REPORTS": "Télécharger les rapports de la boîte de réception",
     "FILTER_DROPDOWN_LABEL": "Sélectionner la boîte de réception",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "Aucune conversation",
+      "CONVERSATION": "Conversation {count}",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations par des agents",
       "LOADING_MESSAGE": "Chargement des métriques de l'agent...",

app/javascript/dashboard/i18n/locale/he/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "7 הימים האחרונים",
+      "LAST_14_DAYS": "14 הימים האחרונים",
       "LAST_30_DAYS": "30 הימים האחרונים",
       "LAST_3_MONTHS": "3 החודשים האחרונים",
       "LAST_6_MONTHS": "6 החודשים האחרונים",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "לא קיבלנו מספיק נקודות נתונים כדי להפיק דוח, אנא נסה שוב מאוחר יותר.",
     "DOWNLOAD_INBOX_REPORTS": "הורד דוחות תיבת דואר נכנס",
     "FILTER_DROPDOWN_LABEL": "בחר תיבת דואר",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "שיחות",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} שיחות",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "בלי שיחות",
+      "CONVERSATION": "שיחה {count}",
+      "CONVERSATIONS": "{count} שיחות",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "שיחות של סוכנים",
       "LOADING_MESSAGE": "מדדי סוכן טעינה...",

app/javascript/dashboard/i18n/locale/hi/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Last 7 days",
+      "LAST_14_DAYS": "Last 14 days",
       "LAST_30_DAYS": "Last 30 days",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/hr/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Last 7 days",
+      "LAST_14_DAYS": "Last 14 days",
       "LAST_30_DAYS": "Last 30 days",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/hu/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Utolsó 7 nap",
+      "LAST_14_DAYS": "Utolsó 14 nap",
       "LAST_30_DAYS": "Utolsó 30 nap",
       "LAST_3_MONTHS": "Elmúlt 3 hónapban",
       "LAST_6_MONTHS": "Elmúlt 6 hónapban",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Nem érkezett elég adat hogy jelentést generáljunk, kérjük próbáld később.",
     "DOWNLOAD_INBOX_REPORTS": "Beérkezett üzenetek letöltése",
     "FILTER_DROPDOWN_LABEL": "Válassz egy fiókot",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Beszélgetések",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "Nincsennek beszélgetések",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Ügynökök által kezelt beszélgetések",
       "LOADING_MESSAGE": "Ügynökök betöltése...",

app/javascript/dashboard/i18n/locale/hy/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Last 7 days",
+      "LAST_14_DAYS": "Last 14 days",
       "LAST_30_DAYS": "Last 30 days",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/id/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "7 hari terakhir",
+      "LAST_14_DAYS": "14 hari terakhir",
       "LAST_30_DAYS": "30 hari terakhir",
       "LAST_3_MONTHS": "3 bulan terakhir",
       "LAST_6_MONTHS": "6 bulan terakhir",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
     "DOWNLOAD_INBOX_REPORTS": "Unduh laporan kotak masuk",
     "FILTER_DROPDOWN_LABEL": "Pilih kotak masuk",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Percakapan",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} percakapan",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "Tidak ada percakapan",
+      "CONVERSATION": "{count} percakapan",
+      "CONVERSATIONS": "{count} percakapan",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Percakapan oleh Agen",
       "LOADING_MESSAGE": "Memuat metrik agen...",

app/javascript/dashboard/i18n/locale/is/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Síðustu 7 daga",
+      "LAST_14_DAYS": "Síðustu 14 daga",
       "LAST_30_DAYS": "Síðustu 30 daga",
       "LAST_3_MONTHS": "Síðustu 3 mánuði",
       "LAST_6_MONTHS": "Síðustu 6 mánuði",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Við höfum ekki fengið nógu marga gagnapunkta til að búa til skýrslu, vinsamlegast reyndu aftur síðar.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Samtöl",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/it/automation.json

@@ -147,7 +147,7 @@
       "SEND_WEBHOOK_EVENT": "Send Webhook Event",
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
-      "ADD_PRIVATE_NOTE": "Add a Private Note",
+      "ADD_PRIVATE_NOTE": "Aggiungi una Nota Privata",
       "CHANGE_PRIORITY": "Change Priority",
       "ADD_SLA": "Add SLA",
       "OPEN_CONVERSATION": "Apri conversazione"

app/javascript/dashboard/i18n/locale/it/contentTemplates.json

@@ -3,23 +3,23 @@
     "MODAL": {
       "TITLE": "Twilio Templates",
       "SUBTITLE": "Select the Twilio template you want to send",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+      "TEMPLATE_SELECTED_SUBTITLE": "Configura template: {templateName}"
     },
     "PICKER": {
       "SEARCH_PLACEHOLDER": "Cerca modelli",
       "NO_TEMPLATES_FOUND": "Nessun modello trovato per",
       "NO_CONTENT": "No content",
-      "HEADER": "Header",
+      "HEADER": "Intestazione",
-      "BODY": "Body",
+      "BODY": "Corpo",
-      "FOOTER": "Footer",
+      "FOOTER": "Piè",
-      "BUTTONS": "Buttons",
+      "BUTTONS": "Pulsanti",
       "CATEGORY": "Categoria",
-      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT": "Contenuto Multimediale",
-      "MEDIA_CONTENT_FALLBACK": "media content",
+      "MEDIA_CONTENT_FALLBACK": "contenuto multimediale",
       "NO_TEMPLATES_AVAILABLE": "No Twilio templates available. Click refresh to sync templates from Twilio.",
-      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_BUTTON": "Aggiorna modelli",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_SUCCESS": "Aggiornamento modelli iniziato. Potrebbe volerci qualche minuto per aggiornare.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "REFRESH_ERROR": "Impossibile aggiornare i modelli. Per favore riprova.",
       "LABELS": {
         "LANGUAGE": "Lingua",
         "TEMPLATE_BODY": "Corpo modello",

app/javascript/dashboard/i18n/locale/it/conversation.json

@@ -35,11 +35,11 @@
     "API_HOURS_WINDOW": "Puoi rispondere a questa conversazione solo entro {hours} ore",
     "NOT_ASSIGNED_TO_YOU": "Questa conversazione non è assegnata. Vuoi assegnare questa conversazione a te stesso?",
     "ASSIGN_TO_ME": "Assegna a me",
-    "BOT_HANDOFF_MESSAGE": "You are responding to a conversation which is currently handled by an assistant or a bot.",
+    "BOT_HANDOFF_MESSAGE": "Si sta rispondendo a una conversazione che è attualmente gestita da un assistente o un bot.",
-    "BOT_HANDOFF_ACTION": "Mark open and assign to you",
+    "BOT_HANDOFF_ACTION": "Segna aperta e assegna a te",
-    "BOT_HANDOFF_REOPEN_ACTION": "Mark conversation open",
+    "BOT_HANDOFF_REOPEN_ACTION": "Segna conversazione aperta",
-    "BOT_HANDOFF_SUCCESS": "Conversation has been handed over to you",
+    "BOT_HANDOFF_SUCCESS": "La conversazione ti è stata assegnata",
-    "BOT_HANDOFF_ERROR": "Failed to take over the conversation. Please try again.",
+    "BOT_HANDOFF_ERROR": "Impossibile prendere la conversazione. Riprova.",
     "TWILIO_WHATSAPP_CAN_REPLY": "È possibile rispondere a questa conversazione solo utilizzando un messaggio modello a causa di",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "Restrizione della finestra del messaggio a 24 ore",
     "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "Questo account Instagram è stato migrato alla nuova casella di posta del canale Instagram. Tutti i nuovi messaggi verranno visualizzati lì. Non sarà più possibile inviare messaggi da questa conversazione.",
@@ -72,15 +72,15 @@
       "HIDE_LABELS": "Hide labels"
     },
     "VOICE_CALL": {
-      "INCOMING_CALL": "Incoming call",
+      "INCOMING_CALL": "Chiamata in arrivo",
-      "OUTGOING_CALL": "Outgoing call",
+      "OUTGOING_CALL": "Chiamate in uscita",
-      "CALL_IN_PROGRESS": "Call in progress",
+      "CALL_IN_PROGRESS": "Chiama in corso",
-      "NO_ANSWER": "No answer",
+      "NO_ANSWER": "Nessuna risposta",
-      "MISSED_CALL": "Missed call",
+      "MISSED_CALL": "Chiamata persa",
-      "CALL_ENDED": "Call ended",
+      "CALL_ENDED": "Chiamata terminata",
-      "NOT_ANSWERED_YET": "Not answered yet",
+      "NOT_ANSWERED_YET": "Non ancora risposta",
-      "THEY_ANSWERED": "They answered",
+      "THEY_ANSWERED": "Hanno risposto",
-      "YOU_ANSWERED": "You answered"
+      "YOU_ANSWERED": "Hai risposto"
     },
     "HEADER": {
       "RESOLVE_ACTION": "Risolvi",
@@ -160,9 +160,9 @@
       "AGENTS_LOADING": "Caricamento agenti...",
       "ASSIGN_TEAM": "Assegna team",
       "DELETE": "Elimina conversazione",
-      "OPEN_IN_NEW_TAB": "Open in new tab",
+      "OPEN_IN_NEW_TAB": "Apri in una nuova scheda",
-      "COPY_LINK": "Copy conversation link",
+      "COPY_LINK": "Copia link conversazione",
-      "COPY_LINK_SUCCESS": "Conversation link copied to clipboard",
+      "COPY_LINK_SUCCESS": "Link conversazione copiato negli appunti",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "ID conversazione {conversationId} assegnato a \"{agentName}\"",
@@ -229,11 +229,11 @@
         }
       },
       "QUOTED_REPLY": {
-        "ENABLE_TOOLTIP": "Include quoted email thread",
+        "ENABLE_TOOLTIP": "Includi discussione email citata",
-        "DISABLE_TOOLTIP": "Don't include quoted email thread",
+        "DISABLE_TOOLTIP": "Non includere discussione email citata",
-        "REMOVE_PREVIEW": "Remove quoted email thread",
+        "REMOVE_PREVIEW": "Rimuovi discussione email citata",
-        "COLLAPSE": "Collapse preview",
+        "COLLAPSE": "Comprimi anteprima",
-        "EXPAND": "Expand preview"
+        "EXPAND": "Espandi anteprima"
       }
     },
     "VISIBLE_TO_AGENTS": "Nota privata: visibile solo a te e al tuo team",
@@ -338,7 +338,7 @@
       "CONTACT_ATTRIBUTES": "Attributi contatti",
       "PREVIOUS_CONVERSATION": "Conversazioni precedenti",
       "MACROS": "Macros",
-      "LINEAR_ISSUES": "Collega con issue Linear",
+      "LINEAR_ISSUES": "Linear Issues collegati",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {

app/javascript/dashboard/i18n/locale/it/generalSettings.json

@@ -2,8 +2,8 @@
   "GENERAL_SETTINGS": {
     "LIMIT_MESSAGES": {
       "CONVERSATION": "Hai superato il limite di conversazione. Il piano Hacker consente solo 500 conversazioni.",
-      "INBOXES": "Hai superato il limite della posta in arrivo. Il piano Hacker supporta solo la chat dal vivo del sito web. Ulteriori caselle di posta come e-mail, WhatsApp ecc. richiedono un piano a pagamento.",
+      "INBOXES": "Hai superato il limite di caselle. Il piano Hacker supporta solo la live-chat sul sito web. Ulteriori caselle di posta come e-mail, WhatsApp ecc. richiedono un piano a pagamento.",
-      "AGENTS": "Hai superato il limite dell'agente. Il tuo piano consente solo {allowedAgents} agenti.",
+      "AGENTS": "Hai superato il limite di agenti. Il tuo piano consente solo {allowedAgents} agenti.",
       "NON_ADMIN": "Contatta l'amministratore per aggiornare il piano e continuare a utilizzare tutte le funzionalità."
     },
     "TITLE": "Impostazioni account",

app/javascript/dashboard/i18n/locale/it/inbox.json

@@ -74,21 +74,21 @@
       "DELETE_ALL_READ": "All read notifications deleted"
     },
     "REAUTHORIZE": {
-      "TITLE": "Reauthorization Required",
+      "TITLE": "Riautorizzazione Necessaria",
-      "DESCRIPTION": "Your WhatsApp connection has expired. Please reconnect to continue receiving and sending messages.",
+      "DESCRIPTION": "La tua connessione a WhatsApp è scaduta. Ti preghiamo di riconnetterti per continuare a ricevere e inviare messaggi.",
-      "BUTTON_TEXT": "Reconnect WhatsApp",
+      "BUTTON_TEXT": "Riconnetti WhatsApp",
       "LOADING_FACEBOOK": "Caricamento del Facebook SDK...",
-      "SUCCESS": "WhatsApp reconnected successfully",
+      "SUCCESS": "WhatsApp riconnesso correttamente",
-      "ERROR": "Failed to reconnect WhatsApp. Please try again.",
+      "ERROR": "Impossibile riconnettere WhatsApp. Per favore riprova.",
-      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID is not configured. Please contact your administrator.",
+      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID non è configurato. Si prega di contattare l'amministratore.",
-      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID is not configured. Please contact your administrator.",
+      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID non è configurato. Si prega di contattare l'amministratore.",
-      "CONFIGURATION_ERROR": "Configuration error occurred during reauthorization.",
+      "CONFIGURATION_ERROR": "Errore di configurazione durante la riautorizzazione.",
-      "FACEBOOK_LOAD_ERROR": "Failed to load Facebook SDK. Please try again.",
+      "FACEBOOK_LOAD_ERROR": "Impossibile caricare Facebook SDK. Per favore riprova.",
       "TROUBLESHOOTING": {
-        "TITLE": "Troubleshooting",
+        "TITLE": "Risoluzione Problemi",
-        "POPUP_BLOCKED": "Ensure pop-ups are allowed for this site",
+        "POPUP_BLOCKED": "Assicurati che i pop-up siano permessi per questo sito",
-        "COOKIES": "Third-party cookies must be enabled",
+        "COOKIES": "I cookie di terze parti devono essere abilitati",
-        "ADMIN_ACCESS": "You need admin access to the WhatsApp Business Account"
+        "ADMIN_ACCESS": "Hai bisogno di accesso amministratore all'account WhatsApp Business"
       }
     }
   }

app/javascript/dashboard/i18n/locale/it/inboxMgmt.json

@@ -5,8 +5,8 @@
     "LEARN_MORE": "Learn more about inboxes",
     "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
     "CLICK_TO_RECONNECT": "Click here to reconnect.",
-    "WHATSAPP_REGISTRATION_INCOMPLETE": "Your WhatsApp Business registration isn’t complete. Please check your display name status in Meta Business Manager before reconnecting.",
+    "WHATSAPP_REGISTRATION_INCOMPLETE": "La registrazione di WhatsApp Business non è completa. Si prega di controllare lo stato del nome visualizzato in Meta Business Manager prima di riconnettersi.",
-    "COMPLETE_REGISTRATION": "Complete Registration",
+    "COMPLETE_REGISTRATION": "Completa Registrazione",
     "LIST": {
       "404": "Non ci sono caselle allegate a questo account."
     },
@@ -274,8 +274,8 @@
         },
         "SUBMIT_BUTTON": "Crea un canale WhatsApp",
         "EMBEDDED_SIGNUP": {
-          "TITLE": "Quick setup with Meta",
+          "TITLE": "Configurazione rapida tramite Meta",
-          "DESC": "Use the WhatsApp Embedded Signup flow to quickly connect new numbers. You will be redirected to Meta to log into your WhatsApp Business account. Having admin access will help make the setup smooth and easy.",
+          "DESC": "Utilizza il WhatsApp Embedded Signup per collegare rapidamente nuovi numeri. Sarai reindirizzato a Meta per accedere al tuo account WhatsApp Business. Avere accesso amministratore aiuterà a rendere la configurazione semplice e facile.",
           "BENEFITS": {
             "TITLE": "Vantaggi della registrazione integrata:",
             "EASY_SETUP": "Nessuna configurazione manuale richiesta",
@@ -283,8 +283,8 @@
             "AUTO_CONFIG": "Configurazione automatica del webhook e del numero di telefono"
           },
           "LEARN_MORE": {
-            "TEXT": "To learn more about integrated signup, pricing, and limitations, visit {link}.",
+            "TEXT": "Per saperne di più su embedded signup, prezzi e limitazioni, visita {link}.",
-            "LINK_TEXT": "this link"
+            "LINK_TEXT": "questo link"
           },
           "SUBMIT_BUTTON": "Connetti con WhatsApp Business",
           "AUTH_PROCESSING": "Autenticazione con Meta",
@@ -298,8 +298,8 @@
           "SIGNUP_ERROR": "Errore di registrazione",
           "AUTH_NOT_COMPLETED": "Autenticazione non completata. Riavvia il processo.",
           "SUCCESS_FALLBACK": "Account WhatsApp Business è stato configurato con successo",
-          "MANUAL_FALLBACK": "If your number is already connected to the WhatsApp Business Platform (API), or if you’re a tech provider onboarding your own number, please use the {link} flow",
+          "MANUAL_FALLBACK": "Se il tuo numero è già connesso alla WhatsApp Business Platform (API), o se sei un provider tecnologico, si prega di utilizzare il {link}",
-          "MANUAL_LINK_TEXT": "manual setup flow"
+          "MANUAL_LINK_TEXT": "flow di registrazione manuale"
         },
         "API": {
           "ERROR_MESSAGE": "Non siamo stati in grado di salvare il canale WhatsApp"
@@ -337,13 +337,13 @@
         },
         "CONFIGURATION": {
           "TWILIO_VOICE_URL_TITLE": "Twilio Voice URL",
-          "TWILIO_VOICE_URL_SUBTITLE": "Configure this URL as the Voice URL on your Twilio phone number and TwiML App.",
+          "TWILIO_VOICE_URL_SUBTITLE": "Configura questo URL come Voice URL sul tuo numero di telefono Twilio e TwiML App.",
           "TWILIO_STATUS_URL_TITLE": "Twilio Status Callback URL",
-          "TWILIO_STATUS_URL_SUBTITLE": "Configure this URL as the Status Callback URL on your Twilio phone number."
+          "TWILIO_STATUS_URL_SUBTITLE": "Configurare questo URL come URL di Callback di Stato sul tuo numero di telefono Twilio."
         },
-        "SUBMIT_BUTTON": "Create Voice Channel",
+        "SUBMIT_BUTTON": "Crea Canale Vocale",
         "API": {
-          "ERROR_MESSAGE": "We were not able to create the voice channel"
+          "ERROR_MESSAGE": "Non siamo stati in grado di creare il canale vocale"
         }
       },
       "API_CHANNEL": {
@@ -428,48 +428,48 @@
       "AUTH": {
         "TITLE": "Scegli un canale",
         "DESC": "Chatwoot supporta i widget di chat live, Facebook Messenger, profili Twitter, WhatsApp, Email, ecc., come canali. Se vuoi costruire un canale personalizzato, puoi crearlo usando il canale API. Per iniziare, scegli uno dei canali qui sotto.",
-        "TITLE_NEXT": "Complete the setup",
+        "TITLE_NEXT": "Completa la configurazione",
         "TITLE_FINISH": "Voilà!",
         "CHANNEL": {
           "WEBSITE": {
             "TITLE": "Website",
-            "DESCRIPTION": "Create a live-chat widget"
+            "DESCRIPTION": "Crea un widget live-chat"
           },
           "FACEBOOK": {
             "TITLE": "Facebook",
-            "DESCRIPTION": "Connect your Facebook page"
+            "DESCRIPTION": "Connetti la tua pagina Facebook"
           },
           "WHATSAPP": {
             "TITLE": "WhatsApp",
-            "DESCRIPTION": "Support your customers on WhatsApp"
+            "DESCRIPTION": "Supporta i tuoi clienti su WhatsApp"
           },
           "EMAIL": {
             "TITLE": "Email",
-            "DESCRIPTION": "Connect with Gmail, Outlook, or other providers"
+            "DESCRIPTION": "Connettiti con Gmail, Outlook, o altri provider"
           },
           "SMS": {
             "TITLE": "SMS",
-            "DESCRIPTION": "Integrate SMS channel with Twilio or bandwidth"
+            "DESCRIPTION": "Integra il canale SMS con Twilio o Bandwidth"
           },
           "API": {
             "TITLE": "API",
-            "DESCRIPTION": "Make a custom channel using our API"
+            "DESCRIPTION": "Crea un canale personalizzato utilizzando le nostre API"
           },
           "TELEGRAM": {
             "TITLE": "Telegram",
-            "DESCRIPTION": "Configure Telegram channel using Bot token"
+            "DESCRIPTION": "Configura canale Telegram utilizzando il token Bot"
           },
           "LINE": {
             "TITLE": "Line",
-            "DESCRIPTION": "Integrate your Line channel"
+            "DESCRIPTION": "Integra il tuo canale Line"
           },
           "INSTAGRAM": {
             "TITLE": "Instagram",
-            "DESCRIPTION": "Connect your instagram account"
+            "DESCRIPTION": "Connetti il tuo account Instagram"
           },
           "VOICE": {
-            "TITLE": "Voice",
+            "TITLE": "Voce",
-            "DESCRIPTION": "Integrate with Twilio Voice"
+            "DESCRIPTION": "Integra con Twilio Voice"
           }
         }
       },
@@ -526,9 +526,9 @@
       "BUTTON_TEXT": "Portami lì",
       "MORE_SETTINGS": "Altre impostazioni",
       "WEBSITE_SUCCESS": "Hai completato la creazione di un canale sito web. Copia il codice mostrato qui sotto e incollalo sul tuo sito. La prossima volta che un cliente usa la live chat, la conversazione apparirà automaticamente nella tua casella.",
-      "WHATSAPP_QR_INSTRUCTION": "Scan the QR code above to quickly test your WhatsApp inbox",
+      "WHATSAPP_QR_INSTRUCTION": "Scansiona il QR Code qui sopra per testare rapidamente la tua casella WhatsApp",
-      "MESSENGER_QR_INSTRUCTION": "Scan the QR code above to quickly test your Facebook Messenger inbox",
+      "MESSENGER_QR_INSTRUCTION": "Scansiona il QR Code qui sopra per testare rapidamente la tua casella Facebook Messenger",
-      "TELEGRAM_QR_INSTRUCTION": "Scan the QR code above to quickly test your Telegram inbox"
+      "TELEGRAM_QR_INSTRUCTION": "Scansiona il QR Code qui sopra per testare rapidamente la tua casella Telegram"
     },
     "REAUTH": "Riautorizza",
     "VIEW": "Visualizza",
@@ -611,53 +611,53 @@
       "CSAT": "CSAT"
     },
     "ACCOUNT_HEALTH": {
-      "TITLE": "Manage your WhatsApp account",
+      "TITLE": "Gestisci il tuo account WhatsApp",
-      "DESCRIPTION": "Review your WhatsApp account status, messaging limits, and quality. Update settings or resolve issues if needed",
+      "DESCRIPTION": "Controlla lo stato del tuo account WhatsApp, i limiti di messaggi e la qualità. Aggiorna le impostazioni o risolvi i problemi se necessario",
-      "GO_TO_SETTINGS": "Go to Meta Business Manager",
+      "GO_TO_SETTINGS": "Vai a Meta Business Manager",
-      "NO_DATA": "Health data is not available",
+      "NO_DATA": "Non sono disponibili di salute",
       "FIELDS": {
         "DISPLAY_PHONE_NUMBER": {
-          "LABEL": "Display phone number",
+          "LABEL": "Numero di telefono visualizzato",
-          "TOOLTIP": "Phone number displayed to customers"
+          "TOOLTIP": "Numero di telefono mostrato ai clienti"
         },
         "VERIFIED_NAME": {
-          "LABEL": "Business name",
+          "LABEL": "Nome Business",
-          "TOOLTIP": "Business name verified by WhatsApp"
+          "TOOLTIP": "Nome Business verificato da WhatsApp"
         },
         "DISPLAY_NAME_STATUS": {
-          "LABEL": "Display name status",
+          "LABEL": "Stato nome visualizzato",
-          "TOOLTIP": "Status of your business name verification"
+          "TOOLTIP": "Stato della verifica del nome business"
         },
         "QUALITY_RATING": {
           "LABEL": "Quality rating",
-          "TOOLTIP": "WhatsApp quality rating for your account"
+          "TOOLTIP": "Valutazione qualità di WhatsApp per il tuo account"
         },
         "MESSAGING_LIMIT_TIER": {
-          "LABEL": "Messaging limit tier",
+          "LABEL": "Livello limite messaggi",
-          "TOOLTIP": "Daily messaging limit for your account"
+          "TOOLTIP": "Limite giornaliero di messaggi per il tuo account"
         },
         "ACCOUNT_MODE": {
-          "LABEL": "Account mode",
+          "LABEL": "Modalità account",
-          "TOOLTIP": "Current operating mode of your WhatsApp account"
+          "TOOLTIP": "Modalità operativa attuale del tuo account WhatsApp"
         }
       },
       "VALUES": {
         "TIERS": {
-          "TIER_250": "250 customers per 24h",
+          "TIER_250": "250 clienti ogni 24h",
-          "TIER_1000": "1K customers per 24h",
+          "TIER_1000": "1K clienti ogni 24h",
-          "TIER_1K": "1K customers per 24h",
+          "TIER_1K": "1K clienti ogni 24h",
-          "TIER_10K": "10K customers per 24h",
+          "TIER_10K": "10K clienti ogni 24h",
-          "TIER_100K": "100K customers per 24h",
+          "TIER_100K": "100K clienti ogni 24h",
-          "TIER_UNLIMITED": "Unlimited customers per 24h",
+          "TIER_UNLIMITED": "Clienti illimitati ogni 24h",
-          "UNKNOWN": "Rating not available"
+          "UNKNOWN": "Valutazione non disponibile"
         },
         "STATUSES": {
           "APPROVED": "Approved",
-          "PENDING_REVIEW": "Pending Review",
+          "PENDING_REVIEW": "In Attesa di Revisione",
-          "AVAILABLE_WITHOUT_REVIEW": "Available Without Review",
+          "AVAILABLE_WITHOUT_REVIEW": "Disponibile Senza Revisione",
-          "REJECTED": "Rejected",
+          "REJECTED": "Rifiutato",
-          "DECLINED": "Declined",
+          "DECLINED": "Declinato",
-          "NON_EXISTS": "Non exists"
+          "NON_EXISTS": "Non esiste"
         },
         "MODES": {
           "SANDBOX": "Sandbox",
@@ -677,9 +677,9 @@
       "MESSENGER_HEADING": "Script Messenger",
       "MESSENGER_SUB_HEAD": "Posiziona questo pulsante all'interno del tuo tag body",
       "ALLOWED_DOMAINS": {
-        "TITLE": "Allowed Domains",
+        "TITLE": "Domini Consentiti",
-        "SUBTITLE": "Add wildcard or regular domains separated by commas (leave blank to allow all), e.g. *.chatwoot.dev, chatwoot.com.",
+        "SUBTITLE": "Aggiungi caratteri jolly o domini regolari separati da virgole (lasciare vuoto per consentire tutti), ad esempio *.chatwoot.dev, chatwoot.com.",
-        "PLACEHOLDER": "Enter domains separated by commas (eg: *.chatwoot.dev, chatwoot.com)"
+        "PLACEHOLDER": "Inserisci i domini separati da virgole (ad esempio: *.chatwoot.dev, chatwoot.com)"
       },
       "INBOX_AGENTS": "Agenti",
       "INBOX_AGENTS_SUB_TEXT": "Aggiungi o rimuovi agenti da questa casella",
@@ -716,26 +716,26 @@
       "WHATSAPP_SECTION_UPDATE_PLACEHOLDER": "Enter the new API Key here",
       "WHATSAPP_SECTION_UPDATE_BUTTON": "Aggiorna",
       "WHATSAPP_EMBEDDED_SIGNUP_TITLE": "WhatsApp Embedded Signup",
-      "WHATSAPP_EMBEDDED_SIGNUP_SUBHEADER": "This inbox is connected through WhatsApp embedded signup.",
+      "WHATSAPP_EMBEDDED_SIGNUP_SUBHEADER": "Questa casella è connessa tramite WhatsApp Embedded Signup.",
-      "WHATSAPP_EMBEDDED_SIGNUP_DESCRIPTION": "You can reconfigure this inbox to update your WhatsApp Business settings.",
+      "WHATSAPP_EMBEDDED_SIGNUP_DESCRIPTION": "Puoi riconfigurare questa casella per aggiornare le impostazioni WhatsApp Business.",
-      "WHATSAPP_RECONFIGURE_BUTTON": "Reconfigure",
+      "WHATSAPP_RECONFIGURE_BUTTON": "Riconfigura",
-      "WHATSAPP_CONNECT_TITLE": "Connect to WhatsApp Business",
+      "WHATSAPP_CONNECT_TITLE": "Connetti a WhatsApp Business",
-      "WHATSAPP_CONNECT_SUBHEADER": "Upgrade to WhatsApp embedded signup for easier management.",
+      "WHATSAPP_CONNECT_SUBHEADER": "Passa alla WhatsApp Embedded Signup per una gestione più semplice.",
-      "WHATSAPP_CONNECT_DESCRIPTION": "Connect this inbox to WhatsApp Business for enhanced features and easier management.",
+      "WHATSAPP_CONNECT_DESCRIPTION": "Collega questa casella a WhatsApp Business per funzionalità avanzate e una gestione più semplice.",
       "WHATSAPP_CONNECT_BUTTON": "Connetti",
-      "WHATSAPP_CONNECT_SUCCESS": "Successfully connected to WhatsApp Business!",
+      "WHATSAPP_CONNECT_SUCCESS": "Connesso correttamente a WhatsApp Business!",
-      "WHATSAPP_CONNECT_ERROR": "Failed to connect to WhatsApp Business. Please try again.",
+      "WHATSAPP_CONNECT_ERROR": "Impossibile connettersi a WhatsApp Business. Riprova.",
-      "WHATSAPP_RECONFIGURE_SUCCESS": "Successfully reconfigured WhatsApp Business!",
+      "WHATSAPP_RECONFIGURE_SUCCESS": "WhatsApp Business riconfigurata con successo!",
-      "WHATSAPP_RECONFIGURE_ERROR": "Failed to reconfigure WhatsApp Business. Please try again.",
+      "WHATSAPP_RECONFIGURE_ERROR": "Impossibile riconfigurare WhatsApp Business. Riprova.",
-      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID is not configured. Please contact your administrator.",
+      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID non è configurato. Si prega di contattare l'amministratore.",
-      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID is not configured. Please contact your administrator.",
+      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID non è configurato. Si prega di contattare l'amministratore.",
-      "WHATSAPP_LOGIN_CANCELLED": "WhatsApp login was cancelled. Please try again.",
+      "WHATSAPP_LOGIN_CANCELLED": "Il login WhatsApp è stato annullato. Riprova.",
       "WHATSAPP_WEBHOOK_TITLE": "Webhook Verification Token",
       "WHATSAPP_WEBHOOK_SUBHEADER": "This token is used to verify the authenticity of the webhook endpoint.",
-      "WHATSAPP_TEMPLATES_SYNC_TITLE": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_TITLE": "Sincronizza i Template",
-      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
+      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Sincronizza manualmente i modelli di messaggi da WhatsApp per aggiornare i modelli disponibili.",
-      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sincronizza i Template",
-      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
+      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Sincronizzazione modelli iniziata. Potrebbe volerci qualche minuto per aggiornare.",
       "UPDATE_PRE_CHAT_FORM_SETTINGS": "Update Pre Chat Form Settings"
     },
     "HELP_CENTER": {
@@ -784,7 +784,7 @@
     },
     "CSAT": {
       "TITLE": "Abilita CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
+      "SUBTITLE": "Invia automaticamente i sondaggi CSAT alla fine delle conversazioni per capire cosa pensano i clienti della loro esperienza di supporto. Segui le tendenze e individua le aree di miglioramento nel tempo.",
       "DISPLAY_TYPE": {
         "LABEL": "Display type"
       },
@@ -805,7 +805,7 @@
       "NOTE": "Note: CSAT surveys are sent only once per conversation",
       "API": {
         "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
+        "ERROR_MESSAGE": "Impossibile aggiornare le impostazioni CSAT. Riprova più tardi."
       }
     },
     "BUSINESS_HOURS": {
@@ -981,15 +981,15 @@
     "EMAIL_PROVIDERS": {
       "MICROSOFT": {
         "TITLE": "Microsoft",
-        "DESCRIPTION": "Connect with Microsoft"
+        "DESCRIPTION": "Connetti con Microsoft"
       },
       "GOOGLE": {
         "TITLE": "Google",
-        "DESCRIPTION": "Connect with Google"
+        "DESCRIPTION": "Connetti con Google"
       },
       "OTHER_PROVIDERS": {
         "TITLE": "Other Providers",
-        "DESCRIPTION": "Connect with Other Providers"
+        "DESCRIPTION": "Connetti con altri provider"
       }
     },
     "CHANNELS": {
@@ -1004,7 +1004,7 @@
       "LINE": "Line",
       "API": "Canale API",
       "INSTAGRAM": "Instagram",
-      "VOICE": "Voice"
+      "VOICE": "Voce"
     }
   }
 }

app/javascript/dashboard/i18n/locale/it/login.json

@@ -24,17 +24,17 @@
     "CREATE_NEW_ACCOUNT": "Crea un nuovo account",
     "SUBMIT": "Accedi",
     "SAML": {
-      "LABEL": "Login via SSO",
+      "LABEL": "Accedi tramite SSO",
-      "TITLE": "Initiate Single Sign-on (SSO)",
+      "TITLE": "Avvia Single Sign-on (SSO)",
-      "SUBTITLE": "Enter your work email to access your organization",
+      "SUBTITLE": "Inserisci la tua email di lavoro per accedere alla tua organizzazione",
-      "BACK_TO_LOGIN": "Login via Password",
+      "BACK_TO_LOGIN": "Accedi tramite Password",
       "WORK_EMAIL": {
-        "LABEL": "Work Email",
+        "LABEL": "Email di Lavoro",
-        "PLACEHOLDER": "Enter your work email"
+        "PLACEHOLDER": "Inserisci la tua email di lavoro"
       },
-      "SUBMIT": "Continue with SSO",
+      "SUBMIT": "Prosegui con SSO",
       "API": {
-        "ERROR_MESSAGE": "SSO authentication failed. Please check your credentials and try again."
+        "ERROR_MESSAGE": "Autenticazione SSO fallita. Verifica le credenziali e riprova."
       }
     }
   }

app/javascript/dashboard/i18n/locale/it/macros.json

@@ -85,27 +85,27 @@
       "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
     },
     "ACTIONS": {
-      "ASSIGN_TEAM": "Assign a Team",
+      "ASSIGN_TEAM": "Assegna Team",
-      "ASSIGN_AGENT": "Assign an Agent",
+      "ASSIGN_AGENT": "Assegna Agente",
-      "ADD_LABEL": "Add a Label",
+      "ADD_LABEL": "Aggiungi Etichetta",
-      "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_LABEL": "Rimuovi Etichetta",
-      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
+      "REMOVE_ASSIGNED_TEAM": "Rimuovi Team Assegnato",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "SEND_EMAIL_TRANSCRIPT": "Invia trascrizione per email",
       "MUTE_CONVERSATION": "Silenzia conversazione",
-      "SNOOZE_CONVERSATION": "Posticipa conversazione",
+      "SNOOZE_CONVERSATION": "Posticipa Conversazione",
       "RESOLVE_CONVERSATION": "Risolvi la conversazione",
-      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_ATTACHMENT": "Invia Allegato",
-      "SEND_MESSAGE": "Send a Message",
+      "SEND_MESSAGE": "Invia un Messaggio",
-      "CHANGE_PRIORITY": "Change Priority",
+      "CHANGE_PRIORITY": "Modifica Priorità",
-      "ADD_PRIVATE_NOTE": "Add a Private Note",
+      "ADD_PRIVATE_NOTE": "Aggiungi una Nota Privata",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
+      "SEND_WEBHOOK_EVENT": "Invia Evento Webhook"
     },
     "PRIORITY_TYPES": {
       "NONE": "Nessuno",
-      "LOW": "Low",
+      "LOW": "Bassa",
-      "MEDIUM": "Medium",
+      "MEDIUM": "Media",
-      "HIGH": "High",
+      "HIGH": "Alta",
-      "URGENT": "Urgent"
+      "URGENT": "Urgente"
     }
   }
 }

app/javascript/dashboard/i18n/locale/it/mfa.json

@@ -1,106 +1,106 @@
 {
   "MFA_SETTINGS": {
-    "TITLE": "Two-Factor Authentication",
+    "TITLE": "Autenticazione A Due Fattori",
-    "SUBTITLE": "Secure your account with TOTP-based authentication",
+    "SUBTITLE": "Proteggi il tuo account con autenticazione basata su TOTP",
-    "DESCRIPTION": "Add an extra layer of security to your account using a time-based one-time password (TOTP)",
+    "DESCRIPTION": "Aggiungi un ulteriore livello di sicurezza al tuo account utilizzando una password monouso a tempo (TOTP)",
-    "STATUS_TITLE": "Authentication Status",
+    "STATUS_TITLE": "Stato dell'Autenticazione",
-    "STATUS_DESCRIPTION": "Manage your two-factor authentication settings and backup recovery codes",
+    "STATUS_DESCRIPTION": "Gestisci le impostazioni di autenticazione a due fattori e i codici di recupero di backup",
     "ENABLED": "Abilitato",
     "DISABLED": "Disabilitato",
-    "STATUS_ENABLED": "Two-factor authentication is active",
+    "STATUS_ENABLED": "L'autenticazione a due fattori è attiva",
-    "STATUS_ENABLED_DESC": "Your account is protected with an additional layer of security",
+    "STATUS_ENABLED_DESC": "Il tuo account è protetto con un ulteriore livello di sicurezza",
-    "ENABLE_BUTTON": "Enable Two-Factor Authentication",
+    "ENABLE_BUTTON": "Attiva Autenticazione A Due Fattori",
-    "ENHANCE_SECURITY": "Enhance Your Account Security",
+    "ENHANCE_SECURITY": "Migliora La Sicurezza Del Tuo Account",
-    "ENHANCE_SECURITY_DESC": "Two-factor authentication adds an extra layer of security by requiring a verification code from your authenticator app in addition to your password.",
+    "ENHANCE_SECURITY_DESC": "L'autenticazione a due fattori aggiunge un ulteriore livello di sicurezza richiedendo un codice di verifica dalla tua app di autenticazione in aggiunta alla password.",
     "SETUP": {
       "STEP_NUMBER_1": "1",
       "STEP_NUMBER_2": "2",
-      "STEP1_TITLE": "Scan QR Code with Your Authenticator App",
+      "STEP1_TITLE": "Scansiona il QR Code con la tua app di autenticazione",
-      "STEP1_DESCRIPTION": "Use Google Authenticator, Authy, or any TOTP-compatible app",
+      "STEP1_DESCRIPTION": "Utilizza Google Authenticator, Authy, o qualsiasi app compatibile con TOTP",
-      "LOADING_QR": "Loading...",
+      "LOADING_QR": "Caricamento...",
-      "MANUAL_ENTRY": "Can't scan? Enter code manually",
+      "MANUAL_ENTRY": "Non riesci a scansionare? Inserisci il codice manualmente",
-      "SECRET_KEY": "Secret Key",
+      "SECRET_KEY": "Chiave Segreta",
       "COPY": "Copia",
-      "ENTER_CODE": "Enter the 6-digit code from your authenticator app",
+      "ENTER_CODE": "Inserisci il codice a 6 cifre dalla tua app di autenticazione",
       "ENTER_CODE_PLACEHOLDER": "000000",
-      "VERIFY_BUTTON": "Verify & Continue",
+      "VERIFY_BUTTON": "Verifica e Continua",
-      "CANCEL": "annulla",
+      "CANCEL": "Annulla",
-      "ERROR_STARTING": "MFA not enabled. Please contact administrator.",
+      "ERROR_STARTING": "MFA non abilitata. Contatta l'amministratore.",
-      "INVALID_CODE": "Invalid verification code",
+      "INVALID_CODE": "Codice di verifica non valido",
-      "SECRET_COPIED": "Secret key copied to clipboard",
+      "SECRET_COPIED": "Chiave segreta copiata negli appunti",
-      "SUCCESS": "Two-factor authentication has been enabled successfully"
+      "SUCCESS": "L'autenticazione a due fattori è stata attivata con successo"
     },
     "BACKUP": {
-      "TITLE": "Save Your Backup Codes",
+      "TITLE": "Salva i tuoi Codici Di Backup",
-      "DESCRIPTION": "Keep these codes safe. Each can be used once if you lose access to your authenticator",
+      "DESCRIPTION": "Mantieni questi codici al sicuro. Ognuno può essere utilizzato una sola volta se perdi l'accesso alla tua app di autenticazione",
-      "IMPORTANT": "Important:",
+      "IMPORTANT": "Importante:",
-      "IMPORTANT_NOTE": " Save these codes in a secure location. You won't be able to see them again.",
+      "IMPORTANT_NOTE": " Salva questi codici in un luogo sicuro. Non sarai in grado di visualizzarli ancora.",
       "DOWNLOAD": "Scarica",
-      "COPY_ALL": "Copy All",
+      "COPY_ALL": "Copia Tutto",
-      "CONFIRM": "I have saved my backup codes in a secure location and understand that I won't be able to see them again",
+      "CONFIRM": "Ho salvato i miei codici di backup in un luogo sicuro e comprendo che non sarò in grado di visualizzarli ancora",
-      "COMPLETE_SETUP": "Complete Setup",
+      "COMPLETE_SETUP": "Completa Configurazione",
-      "CODES_COPIED": "Backup codes copied to clipboard"
+      "CODES_COPIED": "Codici di backup copiati negli appunti"
     },
     "MANAGEMENT": {
-      "BACKUP_CODES": "Backup Codes",
+      "BACKUP_CODES": "Codici di Backup",
-      "BACKUP_CODES_DESC": "Generate new codes if you've lost or used your existing ones",
+      "BACKUP_CODES_DESC": "Genera nuovi codici se hai perso o utilizzato quelli esistenti",
-      "REGENERATE": "Regenerate Backup Codes",
+      "REGENERATE": "Rigenera Codici di Backup",
-      "DISABLE_MFA": "Disable 2FA",
+      "DISABLE_MFA": "Disattiva 2FA",
-      "DISABLE_MFA_DESC": "Remove two-factor authentication from your account",
+      "DISABLE_MFA_DESC": "Rimuovi l'autenticazione a due fattori dal tuo account",
-      "DISABLE_BUTTON": "Disable Two-Factor Authentication"
+      "DISABLE_BUTTON": "Disattiva Autenticazione A Due Fattori"
     },
     "DISABLE": {
-      "TITLE": "Disable Two-Factor Authentication",
+      "TITLE": "Disattiva Autenticazione A Due Fattori",
-      "DESCRIPTION": "You'll need to enter your password and a verification code to disable two-factor authentication.",
+      "DESCRIPTION": "Dovrai inserire la tua password e un codice di verifica per disabilitare l'autenticazione a due fattori.",
       "PASSWORD": "Password",
-      "OTP_CODE": "Verification Code",
+      "OTP_CODE": "Codice Di Verifica",
       "OTP_CODE_PLACEHOLDER": "000000",
-      "CONFIRM": "Disable 2FA",
+      "CONFIRM": "Disattiva 2FA",
-      "CANCEL": "annulla",
+      "CANCEL": "Annulla",
-      "SUCCESS": "Two-factor authentication has been disabled",
+      "SUCCESS": "L'autenticazione a due fattori è stata disattivata",
-      "ERROR": "Failed to disable MFA. Please check your credentials."
+      "ERROR": "Impossibile disattivare MFA. Verifica le tue credenziali."
     },
     "REGENERATE": {
-      "TITLE": "Regenerate Backup Codes",
+      "TITLE": "Rigenera Codici di Backup",
-      "DESCRIPTION": "This will invalidate your existing backup codes and generate new ones. Enter your verification code to continue.",
+      "DESCRIPTION": "Questo invaliderà i tuoi codici di backup esistenti e ne genererà di nuovi. Inserisci il tuo codice di verifica per continuare.",
-      "OTP_CODE": "Verification Code",
+      "OTP_CODE": "Codice Di Verifica",
       "OTP_CODE_PLACEHOLDER": "000000",
-      "CONFIRM": "Generate New Codes",
+      "CONFIRM": "Genera Nuovi Codici",
-      "CANCEL": "annulla",
+      "CANCEL": "Annulla",
-      "NEW_CODES_TITLE": "New Backup Codes Generated",
+      "NEW_CODES_TITLE": "Nuovi Codici di Backup Generati",
-      "NEW_CODES_DESC": "Your old backup codes have been invalidated. Save these new codes in a secure location.",
+      "NEW_CODES_DESC": "I tuoi vecchi codici di backup sono stati invalidati. Salva questi nuovi codici in un luogo sicuro.",
-      "CODES_IMPORTANT": "Important:",
+      "CODES_IMPORTANT": "Importante:",
-      "CODES_IMPORTANT_NOTE": " Each code can only be used once. Save them before closing this window.",
+      "CODES_IMPORTANT_NOTE": "Ogni codice può essere usato solo una volta. Salvali prima di chiudere questa finestra.",
-      "DOWNLOAD_CODES": "Download Codes",
+      "DOWNLOAD_CODES": "Scarica Codici",
-      "COPY_ALL_CODES": "Copy All Codes",
+      "COPY_ALL_CODES": "Copia Tutti i Codici",
-      "CODES_SAVED": "I've Saved My Codes",
+      "CODES_SAVED": "Ho Salvato i Miei Codici",
-      "SUCCESS": "New backup codes have been generated",
+      "SUCCESS": "Nuovi codici di backup sono stati generati",
-      "ERROR": "Failed to regenerate backup codes"
+      "ERROR": "Impossibile rigenerare i codici di backup"
     }
   },
   "MFA_VERIFICATION": {
-    "TITLE": "Two-Factor Authentication",
+    "TITLE": "Autenticazione A Due Fattori",
-    "DESCRIPTION": "Enter your verification code to continue",
+    "DESCRIPTION": "Inserisci il tuo codice di verifica per continuare",
-    "AUTHENTICATOR_APP": "Authenticator App",
+    "AUTHENTICATOR_APP": "App di Autenticazione",
-    "BACKUP_CODE": "Backup Code",
+    "BACKUP_CODE": "Codice di Backup",
-    "ENTER_OTP_CODE": "Enter 6-digit code from your authenticator app",
+    "ENTER_OTP_CODE": "Inserisci il codice a 6 cifre dalla tua app di autenticazione",
-    "ENTER_BACKUP_CODE": "Enter one of your backup codes",
+    "ENTER_BACKUP_CODE": "Inserisci uno dei tuoi codici di backup",
     "BACKUP_CODE_PLACEHOLDER": "000000",
-    "VERIFY_BUTTON": "Verify",
+    "VERIFY_BUTTON": "Verifica",
-    "TRY_ANOTHER_METHOD": "Try another verification method",
+    "TRY_ANOTHER_METHOD": "Prova un altro metodo di verifica",
-    "CANCEL_LOGIN": "Cancel and return to login",
+    "CANCEL_LOGIN": "Annulla e torna al login",
-    "HELP_TEXT": "Having trouble signing in?",
+    "HELP_TEXT": "Hai problemi ad accedere?",
-    "LEARN_MORE": "Learn more about 2FA",
+    "LEARN_MORE": "Maggiori informazioni su 2FA",
     "HELP_MODAL": {
-      "TITLE": "Two-Factor Authentication Help",
+      "TITLE": "Aiuto Autenticazione A Due Fattori",
-      "AUTHENTICATOR_TITLE": "Using an Authenticator App",
+      "AUTHENTICATOR_TITLE": "Utilizzando un'app di autenticazione",
-      "AUTHENTICATOR_DESC": "Open your authenticator app (Google Authenticator, Authy, etc.) and enter the 6-digit code shown for your account.",
+      "AUTHENTICATOR_DESC": "Apri la tua app di autenticazione (Google Authenticator, Authy, ecc.) e inserisci il codice a 6 cifre mostrato per il tuo account.",
-      "BACKUP_TITLE": "Using a Backup Code",
+      "BACKUP_TITLE": "Utilizzando un Codice di Backup",
-      "BACKUP_DESC": "If you don't have access to your authenticator app, you can use one of the backup codes you saved when setting up 2FA. Each code can only be used once.",
+      "BACKUP_DESC": "Se non hai accesso alla tua app di autenticazione, puoi usare uno dei codici di backup salvati durante la configurazione 2FA. Ogni codice può essere utilizzato una sola volta.",
-      "CONTACT_TITLE": "Need More Help?",
+      "CONTACT_TITLE": "Serve Più Aiuto?",
-      "CONTACT_DESC_CLOUD": "If you've lost access to both your authenticator app and backup codes, please reach out to Chatwoot support for assistance.",
+      "CONTACT_DESC_CLOUD": "Se hai perso l'accesso sia alla tua app di autenticazione che ai codici di backup, contatta il supporto di Chatwoot per ricevere assistenza.",
-      "CONTACT_DESC_SELF_HOSTED": "If you've lost access to both your authenticator app and backup codes, please contact your administrator for assistance."
+      "CONTACT_DESC_SELF_HOSTED": "Se hai perso l'accesso sia alla tua app di autenticazione che ai codici di backup, contatta il tuo amministratore per ricevere assistenza."
     },
-    "VERIFICATION_FAILED": "Verification failed. Please try again."
+    "VERIFICATION_FAILED": "Verifica non riuscita. Riprova."
   }
 }

app/javascript/dashboard/i18n/locale/it/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Ultimi 7 giorni",
+      "LAST_14_DAYS": "Ultimi 14 giorni",
       "LAST_30_DAYS": "Ultimi 30 giorni",
       "LAST_3_MONTHS": "Ultimi 3 mesi",
       "LAST_6_MONTHS": "Ultimi 6 mesi",
@@ -193,7 +194,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Panoramica etichette",
-    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
+    "DESCRIPTION": "Monitora la performance delle etichette con metriche chiave, tra cui conversazioni, tempi di risposta, tempi di risoluzione e casi risolti. Fai clic sul nome di un'etichetta per approfondimenti dettagliati.",
     "LOADING_CHART": "Caricamento dati del grafico...",
     "NO_ENOUGH_DATA": "Non abbiamo ricevuto abbastanza punti dati per generare il rapporto, riprova più tardi.",
     "DOWNLOAD_LABEL_REPORTS": "Scarica report etichette",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Non abbiamo ricevuto abbastanza punti dati per generare il rapporto, riprova più tardi.",
     "DOWNLOAD_INBOX_REPORTS": "Scarica report casella",
     "FILTER_DROPDOWN_LABEL": "Seleziona Casella",
+    "ALL_INBOXES": "Tutte le caselle",
+    "SEARCH_INBOX": "Ricerca nella casella",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversazioni",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Risoluzioni",
+      "NO_CONVERSATIONS": "Nessuna conversazione",
+      "CONVERSATION": "{count} conversazione",
+      "CONVERSATIONS": "{count} conversazioni",
+      "DOWNLOAD_REPORT": "Scarica report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversazioni degli agenti",
       "LOADING_MESSAGE": "Caricamento metriche agenti...",

app/javascript/dashboard/i18n/locale/it/settings.json

@@ -53,11 +53,11 @@
           }
         },
         "LANGUAGE": {
-          "TITLE": "Preferred Language",
+          "TITLE": "Lingua Preferita",
-          "NOTE": "Choose the language you want to use.",
+          "NOTE": "Scegli la lingua che vuoi utilizzare.",
-          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_SUCCESS": "Le impostazioni della lingua sono state aggiornate con successo",
-          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "UPDATE_ERROR": "C'è stato un errore durante l'aggiornamento della lingua, si prega di riprovare",
-          "USE_ACCOUNT_DEFAULT": "Use account default"
+          "USE_ACCOUNT_DEFAULT": "Predefinita"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -81,19 +81,19 @@
         "BTN_TEXT": "Cambia password"
       },
       "SECURITY_SECTION": {
-        "TITLE": "Security",
+        "TITLE": "Sicurezza",
-        "NOTE": "Manage additional security features for your account.",
+        "NOTE": "Gestisci funzionalità di sicurezza aggiuntive per il tuo account.",
-        "MFA_BUTTON": "Manage Two-Factor Authentication"
+        "MFA_BUTTON": "Gestisci Autenticazione A Due Fattori"
       },
       "ACCESS_TOKEN": {
         "TITLE": "Token di accesso",
         "NOTE": "Questo token può essere usato se stai costruendo un'integrazione basata su API",
         "COPY": "Copia",
         "RESET": "Reset",
-        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_RESET": "Sei sicuro?",
-        "CONFIRM_HINT": "Click again to confirm",
+        "CONFIRM_HINT": "Clicca di nuovo per confermare",
-        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_SUCCESS": "Token di accesso rigenerato correttamente",
-        "RESET_ERROR": "Unable to regenerate access token. Please try again"
+        "RESET_ERROR": "Impossibile rigenerare il token di accesso. Riprova"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -203,7 +203,7 @@
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
         "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
-        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
+        "IMPERSONATING_ERROR": "Impossibile modificare la disponibilità durante l'impersonazione di un utente"
       },
       "EMAIL": {
         "LABEL": "Il tuo indirizzo email",
@@ -304,7 +304,7 @@
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
     "CAPTAIN_RESPONSES": "FAQs",
-    "CAPTAIN_TOOLS": "Tools",
+    "CAPTAIN_TOOLS": "Strumenti",
     "HOME": "Home",
     "AGENTS": "Agenti",
     "AGENT_BOTS": "Bots",
@@ -343,7 +343,7 @@
     "REPORTS_LABEL": "Etichette",
     "REPORTS_INBOX": "Posta",
     "REPORTS_TEAM": "Team",
-    "AGENT_ASSIGNMENT": "Agent Assignment",
+    "AGENT_ASSIGNMENT": "Assegnazione Agenti",
     "SET_AVAILABILITY_TITLE": "Imposta te stesso come",
     "SET_YOUR_AVAILABILITY": "Imposta la tua disponibilità",
     "SLA": "SLA",
@@ -365,7 +365,7 @@
       "INFO_SHORT": "Automatically mark offline when you aren't using the app."
     },
     "DOCS": "Leggi i documenti",
-    "SECURITY": "Security"
+    "SECURITY": "Sicurezza"
   },
   "BILLING_SETTINGS": {
     "TITLE": "Fatturazione",
@@ -398,24 +398,24 @@
     "NO_BILLING_USER": "Il tuo account di fatturazione è in fase di configurazione. Per favore aggiorna la pagina e riprova."
   },
   "SECURITY_SETTINGS": {
-    "TITLE": "Security",
+    "TITLE": "Sicurezza",
-    "DESCRIPTION": "Manage your account security settings.",
+    "DESCRIPTION": "Gestisci le impostazioni di sicurezza del tuo account.",
-    "LINK_TEXT": "Learn more about SAML SSO",
+    "LINK_TEXT": "Ulteriori informazioni su SAML SSO",
     "SAML": {
       "TITLE": "SAML SSO",
-      "NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",
+      "NOTE": "Configura SAML single sign-on per il tuo account. Gli utenti si autenticeranno tramite il tuo provider di identità invece di utilizzare email/password.",
       "ACS_URL": {
-        "LABEL": "ACS URL",
+        "LABEL": "URL ACS",
-        "TOOLTIP": "Assertion Consumer Service URL - Configure this URL in your IdP as the destination for SAML responses"
+        "TOOLTIP": "URL Assertion Consumer Service - Configura questo URL nel tuo IdP come destinazione per le risposte SAML"
       },
       "SSO_URL": {
-        "LABEL": "SSO URL",
+        "LABEL": "URL SSO",
-        "HELP": "The URL where SAML authentication requests will be sent",
+        "HELP": "L'URL dove verranno inviate le richieste di autenticazione SAML",
         "PLACEHOLDER": "https://your-idp.com/saml/sso"
       },
       "CERTIFICATE": {
-        "LABEL": "Signing certificate in PEM format",
+        "LABEL": "Certificato di firma in formato PEM",
-        "HELP": "The public certificate from your identity provider used to verify SAML responses",
+        "HELP": "Il certificato pubblico del provider di identità utilizzato per verificare le risposte SAML",
         "PLACEHOLDER": "-----BEGIN CERTIFICATE-----\nMIIC..."
       },
       "FINGERPRINT": {
@@ -449,14 +449,14 @@
       "ENTERPRISE_PAYWALL": {
         "AVAILABLE_ON": "The SAML SSO feature is only available in the Enterprise plans.",
         "UPGRADE_PROMPT": "Upgrade to an Enterprise plan to access SAML single sign-on and other advanced security features.",
-        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+        "ASK_ADMIN": "Si prega di contattare l'amministratore per l'aggiornamento."
       },
       "PAYWALL": {
         "TITLE": "Upgrade to enable SAML SSO",
         "AVAILABLE_ON": "The SAML SSO feature is only available in the Enterprise plans.",
         "UPGRADE_PROMPT": "Upgrade your plan to get access to SAML single sign-on and other advanced features.",
-        "UPGRADE_NOW": "Upgrade now",
+        "UPGRADE_NOW": "Aggiorna ora",
-        "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
+        "CANCEL_ANYTIME": "È possibile modificare o annullare il piano in qualsiasi momento"
       },
       "ATTRIBUTE_MAPPING": {
         "TITLE": "SAML Attribute Setup",
@@ -483,7 +483,7 @@
         "PLACEHOLDER": "Wayne Enterprises"
       },
       "SUBMIT": "Invia",
-      "CANCEL": "annulla"
+      "CANCEL": "Annulla"
     }
   },
   "KEYBOARD_SHORTCUTS": {
@@ -562,18 +562,18 @@
         },
         "EDIT_BUTTON": "Update policy",
         "CONFIRM_ADD_INBOX_DIALOG": {
-          "TITLE": "Add inbox",
+          "TITLE": "Aggiungi casella",
           "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
-          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CONFIRM_BUTTON_LABEL": "Continua",
-          "CANCEL_BUTTON_LABEL": "annulla"
+          "CANCEL_BUTTON_LABEL": "Annulla"
         },
         "API": {
-          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "SUCCESS_MESSAGE": "Policy di assegnazione aggiornata con successo",
-          "ERROR_MESSAGE": "Failed to update assignment policy"
+          "ERROR_MESSAGE": "Aggiornamento della policy di assegnazione non riuscito"
         },
         "INBOX_API": {
           "ADD": {
-            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "SUCCESS_MESSAGE": "Casella aggiunta con successo alla policy",
             "ERROR_MESSAGE": "Failed to add inbox to policy"
           },
           "REMOVE": {
@@ -589,11 +589,11 @@
         },
         "DESCRIPTION": {
           "LABEL": "Descrizione:",
-          "PLACEHOLDER": "Enter description"
+          "PLACEHOLDER": "Inserisci descrizione"
         },
         "STATUS": {
           "LABEL": "Stato:",
-          "PLACEHOLDER": "Select status",
+          "PLACEHOLDER": "Seleziona status",
           "ACTIVE": "Policy is active",
           "INACTIVE": "Policy is inactive"
         },
@@ -628,7 +628,7 @@
         "INBOXES": {
           "LABEL": "Added inboxes",
           "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
-          "ADD_BUTTON": "Add inbox",
+          "ADD_BUTTON": "Aggiungi casella",
           "DROPDOWN": {
             "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
             "ADD_BUTTON": "Aggiungi"
@@ -675,8 +675,8 @@
         "CONFIRM_ADD_AGENT_DIALOG": {
           "TITLE": "Add agent",
           "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
-          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CONFIRM_BUTTON_LABEL": "Continua",
-          "CANCEL_BUTTON_LABEL": "annulla"
+          "CANCEL_BUTTON_LABEL": "Annulla"
         },
         "API": {
           "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
@@ -700,11 +700,11 @@
         },
         "DESCRIPTION": {
           "LABEL": "Descrizione:",
-          "PLACEHOLDER": "Enter description"
+          "PLACEHOLDER": "Inserisci descrizione"
         },
         "INBOX_CAPACITY_LIMIT": {
           "LABEL": "Inbox capacity limits",
-          "ADD_BUTTON": "Add inbox",
+          "ADD_BUTTON": "Aggiungi casella",
           "FIELD": {
             "SELECT_INBOX": "Select inbox",
             "MAX_CONVERSATIONS": "Max conversations",
@@ -749,10 +749,10 @@
       }
     },
     "DELETE_POLICY": {
-      "TITLE": "Delete policy",
+      "TITLE": "Elimina policy",
-      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "DESCRIPTION": "Sei sicuro di voler eliminare questa policy? Questa azione non può essere annullata.",
       "CONFIRM_BUTTON_LABEL": "Elimina",
-      "CANCEL_BUTTON_LABEL": "annulla"
+      "CANCEL_BUTTON_LABEL": "Annulla"
     }
   }
 }

app/javascript/dashboard/i18n/locale/it/signup.json

@@ -28,11 +28,11 @@
       "PLACEHOLDER": "Password",
       "ERROR": "Password troppo corta.",
       "IS_INVALID_PASSWORD": "La password dovrebbe contenere almeno 1 lettera maiuscola, 1 lettera minuscola, 1 numero e 1 carattere speciale.",
-      "REQUIREMENTS_LENGTH": "At least 6 characters long",
+      "REQUIREMENTS_LENGTH": "Almeno 6 caratteri",
-      "REQUIREMENTS_UPPERCASE": "At least one uppercase letter",
+      "REQUIREMENTS_UPPERCASE": "Almeno una lettera maiuscola",
-      "REQUIREMENTS_LOWERCASE": "At least one lowercase letter",
+      "REQUIREMENTS_LOWERCASE": "Almeno una lettera minuscola",
-      "REQUIREMENTS_NUMBER": "At least one number",
+      "REQUIREMENTS_NUMBER": "Almeno un numero",
-      "REQUIREMENTS_SPECIAL": "At least one special character"
+      "REQUIREMENTS_SPECIAL": "Almeno un carattere speciale"
     },
     "CONFIRM_PASSWORD": {
       "LABEL": "Conferma password",
@@ -40,7 +40,7 @@
       "ERROR": "Le password non corrispondono."
     },
     "API": {
-      "SUCCESS_MESSAGE": "Registration Successful",
+      "SUCCESS_MESSAGE": "Registrazione riuscita",
       "ERROR_MESSAGE": "Impossibile connettersi al server Woot, riprova più tardi."
     },
     "SUBMIT": "Create account",

app/javascript/dashboard/i18n/locale/it/whatsappTemplates.json

@@ -3,22 +3,22 @@
     "MODAL": {
       "TITLE": "Modelli Whatsapp",
       "SUBTITLE": "Seleziona il modello whatsapp che vuoi inviare",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+      "TEMPLATE_SELECTED_SUBTITLE": "Configura template: {templateName}"
     },
     "PICKER": {
       "SEARCH_PLACEHOLDER": "Cerca modelli",
       "NO_TEMPLATES_FOUND": "Nessun modello trovato per",
-      "HEADER": "Header",
+      "HEADER": "Intestazione",
-      "BODY": "Body",
+      "BODY": "Corpo",
-      "FOOTER": "Footer",
+      "FOOTER": "Piè",
-      "BUTTONS": "Buttons",
+      "BUTTONS": "Pulsanti",
       "CATEGORY": "Categoria",
-      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT": "Contenuto Multimediale",
-      "MEDIA_CONTENT_FALLBACK": "media content",
+      "MEDIA_CONTENT_FALLBACK": "contenuto multimediale",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "NO_TEMPLATES_AVAILABLE": "Nessun modello WhatsApp disponibile. Fai clic su aggiorna per sincronizzare i modelli da WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_BUTTON": "Aggiorna modelli",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_SUCCESS": "Aggiornamento modelli iniziato. Potrebbe volerci qualche minuto per aggiornare.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "REFRESH_ERROR": "Impossibile aggiornare i modelli. Per favore riprova.",
       "LABELS": {
         "LANGUAGE": "Lingua",
         "TEMPLATE_BODY": "Corpo modello",
@@ -34,14 +34,14 @@
       "SEND_MESSAGE_LABEL": "Invia messaggio",
       "FORM_ERROR_MESSAGE": "Si prega di compilare tutte le variabili prima di inviare",
       "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
+      "OTP_CODE": "Inserisci OTP da 4 a 8 cifre",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "EXPIRY_MINUTES": "Inserisci minuti di scadenza",
-      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_PARAMETERS": "Parametri Pulsanti",
-      "BUTTON_LABEL": "Button {index}",
+      "BUTTON_LABEL": "Pulsante {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "COUPON_CODE": "Inserisci il codice coupon (max 15 caratteri)",
       "MEDIA_URL_LABEL": "Enter {type} URL",
-      "DOCUMENT_NAME_PLACEHOLDER": "Enter document filename (e.g., Invoice_2025.pdf)",
+      "DOCUMENT_NAME_PLACEHOLDER": "Inserisci il nome del file (es. Fattura_2025.pdf)",
-      "BUTTON_PARAMETER": "Enter button parameter"
+      "BUTTON_PARAMETER": "Inserisci parametro pulsante"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ja/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "過去 7 日間",
+      "LAST_14_DAYS": "過去 14 日間",
       "LAST_30_DAYS": "過去 30 日間",
       "LAST_3_MONTHS": "過去 3 ヶ月",
       "LAST_6_MONTHS": "過去 6 ヶ月",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "レポートを生成するための十分なデータポイントを受信していません。後でもう一度お試しください。",
     "DOWNLOAD_INBOX_REPORTS": "受信トレイレポートをダウンロード",
     "FILTER_DROPDOWN_LABEL": "受信トレイを選択",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "会話データ",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count}件の会話",
       "DOWNLOAD_REPORT": "レポートをダウンロード"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "会話がありません",
+      "CONVERSATION": "{count}件の会話",
+      "CONVERSATIONS": "{count}件の会話",
+      "DOWNLOAD_REPORT": "レポートをダウンロード"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "担当者ごとの会話",
       "LOADING_MESSAGE": "担当者メトリクスを読み込んでいます...",

app/javascript/dashboard/i18n/locale/ka/agentBots.json

@@ -2,13 +2,13 @@
   "AGENT_BOTS": {
     "HEADER": "Bots",
     "LOADING_EDITOR": "Loading editor...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
+    "DESCRIPTION": "აგენტ-ბოტები თქვენი გუნდის ყველაზე გამორჩეული წევრებივით არიან. მათ შეუძლიათ მოაგვარონ წვრილმანები, რათა თქვენ ყურადღება მიაქციოთ ნამდვილად მნიშვნელოვან საკითხებს. სცადეთ. შეგიძლიათ მართოთ თქვენი ბოტები ამ გვერდიდან ან შექმნათ ახალი ღილაკით „ბოტის დამატება“.",
     "LEARN_MORE": "Learn about agent bots",
-    "GLOBAL_BOT": "System bot",
+    "GLOBAL_BOT": "სისტემური ბოტი",
-    "GLOBAL_BOT_BADGE": "System",
+    "GLOBAL_BOT_BADGE": "სისტემა",
     "AVATAR": {
-      "SUCCESS_DELETE": "Bot avatar deleted successfully",
+      "SUCCESS_DELETE": "ბოტის ავატარი წარმატებით წაიშალა",
-      "ERROR_DELETE": "Error deleting bot avatar, please try again"
+      "ERROR_DELETE": "ბოტის ავატარის წაშლის დროს მოხდა შეცდომა. სცადეთ ხელახლა"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Select an agent bot",
@@ -22,7 +22,7 @@
       "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
-      "TITLE": "Add Bot",
+      "TITLE": "ბოტის დამატება",
       "CANCEL_BUTTON_TEXT": "Cancel",
       "API": {
         "SUCCESS_MESSAGE": "Bot added successfully.",
@@ -30,21 +30,21 @@
       }
     },
     "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
+      "404": "ბოტები ვერ მოიძებნა. შეგიძლიათ შექმნათ ბოტი ღილაკზე „ბოტის დამატება“ დაჭერით.",
       "LOADING": "Fetching bots...",
       "TABLE_HEADER": {
-        "DETAILS": "Bot Details",
+        "DETAILS": "ბოტის დეტალები",
-        "URL": "Webhook URL"
+        "URL": "ვებჰუკის URL"
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "Delete",
       "TITLE": "Delete bot",
       "CONFIRM": {
-        "TITLE": "Confirm Deletion",
+        "TITLE": "წაშლის დადასტურება",
-        "MESSAGE": "Are you sure you want to delete {name}?",
+        "MESSAGE": "დარწმუნებული ხართ, რომ გსურთ {name}-ის წაშლა?",
-        "YES": "Yes, Delete",
+        "YES": "დიახ, წაშლა",
-        "NO": "No, Keep"
+        "NO": "არა, დატოვე"
       },
       "API": {
         "SUCCESS_MESSAGE": "Bot deleted successfully.",
@@ -60,41 +60,41 @@
       }
     },
     "ACCESS_TOKEN": {
-      "TITLE": "Access Token",
+      "TITLE": "წვდომის ტოკენი",
-      "DESCRIPTION": "Copy the access token and save it securely",
+      "DESCRIPTION": "დააკოპირეთ წვდომის ტოკენი და უსაფრთხოდ შეინახეთ",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "COPY_SUCCESSFUL": "წვდომის ტოკენი დაკოპირდა გაცვლის ბუფერში",
-      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_SUCCESS": "წვდომის ტოკენი წარმატებით ხელახლა გენერირდა",
-      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+      "RESET_ERROR": "წვდომის ტოკენის ხელახლა გენერაცია ვერ მოხერხდა. სცადეთ ხელახლა"
     },
     "FORM": {
       "AVATAR": {
-        "LABEL": "Bot avatar"
+        "LABEL": "ბოტის ავატარი"
       },
       "NAME": {
-        "LABEL": "Bot name",
+        "LABEL": "ბოტის სახელი",
-        "PLACEHOLDER": "Enter bot name",
+        "PLACEHOLDER": "შეიყვანეთ ბოტის სახელი",
-        "REQUIRED": "Bot name is required"
+        "REQUIRED": "ბოტის სახელი სავალდებულოა"
       },
       "DESCRIPTION": {
-        "LABEL": "Description",
+        "LABEL": "აღწერა",
-        "PLACEHOLDER": "What does this bot do?"
+        "PLACEHOLDER": "რას აკეთებს ეს ბოტი?"
       },
       "WEBHOOK_URL": {
-        "LABEL": "Webhook URL",
+        "LABEL": "ვებჰუკის URL",
         "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "Webhook URL is required"
+        "REQUIRED": "ვებჰუკის URL სავალდებულოა"
       },
       "ERRORS": {
-        "NAME": "Bot name is required",
+        "NAME": "ბოტის სახელი სავალდებულოა",
-        "URL": "Webhook URL is required",
+        "URL": "ვებჰუკის URL სავალდებულოა",
-        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
+        "VALID_URL": "გთხოვთ მიუთითოთ სწორი URL, რომელიც იწყება http:// ან https://-ით"
       },
-      "CANCEL": "Cancel",
+      "CANCEL": "გაუქმება",
-      "CREATE": "Create Bot",
+      "CREATE": "ბოტის შექმნა",
-      "UPDATE": "Update Bot"
+      "UPDATE": "ბოტის განახლება"
     },
     "WEBHOOK": {
-      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
+      "DESCRIPTION": "დააკონფიგურირეთ ვებჰუკ-ბოტი თქვენს საკუთარ სერვისებთან ინტეგრაციისთვის. ბოტი მიიღებს და დაამუშავებს საუბრებიდან ივენთებს და შეძლებს მათზე პასუხის გაცემას."
     },
     "TYPES": {
       "WEBHOOK": "Webhook bot"

app/javascript/dashboard/i18n/locale/ka/attributesMgmt.json

@@ -6,16 +6,16 @@
     "DESCRIPTION": "A custom attribute tracks additional details about your contacts or conversations—such as the subscription plan or the date of their first purchase. You can add different types of custom attributes, such as text, lists, or numbers, to capture the specific information you need.",
     "LEARN_MORE": "Learn more about custom attributes",
     "ATTRIBUTE_MODELS": {
-      "CONVERSATION": "Conversation",
+      "CONVERSATION": "საუბარი",
-      "CONTACT": "Contact"
+      "CONTACT": "კონტაქტი"
     },
     "ATTRIBUTE_TYPES": {
-      "TEXT": "Text",
+      "TEXT": "ტექსტი",
-      "NUMBER": "Number",
+      "NUMBER": "რიცხვი",
-      "LINK": "Link",
+      "LINK": "ბმული",
-      "DATE": "Date",
+      "DATE": "თარიღი",
-      "LIST": "List",
+      "LIST": "სია",
-      "CHECKBOX": "Checkbox"
+      "CHECKBOX": "მონიშვნის ველი"
     },
     "ADD": {
       "TITLE": "Add Custom Attribute",

app/javascript/dashboard/i18n/locale/ka/auditLogs.json

@@ -71,7 +71,7 @@
       "EDIT": "{agentName} updated the account configuration (#{id})"
     },
     "CONVERSATION": {
-      "DELETE": "{agentName} deleted conversation #{id}"
+      "DELETE": "{agentName} წაშალა საუბარი #{id}"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ka/automation.json

@@ -128,57 +128,57 @@
     },
     "NONE_OPTION": "None",
     "EVENTS": {
-      "CONVERSATION_CREATED": "Conversation Created",
+      "CONVERSATION_CREATED": "საუბარი შეიქმნა",
-      "CONVERSATION_UPDATED": "Conversation Updated",
+      "CONVERSATION_UPDATED": "საუბარი განახლდა",
-      "MESSAGE_CREATED": "Message Created",
+      "MESSAGE_CREATED": "შეტყობინება შეიქმნა",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
+      "CONVERSATION_RESOLVED": "საუბარი გადაწყდა",
-      "CONVERSATION_OPENED": "Conversation Opened"
+      "CONVERSATION_OPENED": "საუბარი გაიხსნა"
     },
     "ACTIONS": {
-      "ASSIGN_AGENT": "Assign to Agent",
+      "ASSIGN_AGENT": "აგენტის მინიჭება",
-      "ASSIGN_TEAM": "Assign a Team",
+      "ASSIGN_TEAM": "გუნდის მინიჭება",
-      "ADD_LABEL": "Add a Label",
+      "ADD_LABEL": "იარლიყის დამატება",
-      "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_LABEL": "იარლიყის მოცილება",
-      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
+      "SEND_EMAIL_TO_TEAM": "ელფოსტის გაგზავნა გუნდისთვის",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "SEND_EMAIL_TRANSCRIPT": "საუბრის ჩანაწერის გაგზავნა ელფოსტით",
-      "MUTE_CONVERSATION": "Mute Conversation",
+      "MUTE_CONVERSATION": "საუბრის დადუმება",
-      "SNOOZE_CONVERSATION": "Snooze Conversation",
+      "SNOOZE_CONVERSATION": "საუბრის გადადება",
-      "RESOLVE_CONVERSATION": "Resolve Conversation",
+      "RESOLVE_CONVERSATION": "საუბრის გადაწყვეტა",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
+      "SEND_WEBHOOK_EVENT": "Webhook-ის ივენთის გაგზავნა",
-      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_ATTACHMENT": "მიბმული ფაილის გაგზავნა",
-      "SEND_MESSAGE": "Send a Message",
+      "SEND_MESSAGE": "შეტყობინების გაგზავნა",
-      "ADD_PRIVATE_NOTE": "Add a Private Note",
+      "ADD_PRIVATE_NOTE": "პირადი ჩანაწერის დამატება",
-      "CHANGE_PRIORITY": "Change Priority",
+      "CHANGE_PRIORITY": "პრიორიტეტის შეცვლა",
-      "ADD_SLA": "Add SLA",
+      "ADD_SLA": "SLA-ის დამატება",
-      "OPEN_CONVERSATION": "Open conversation"
+      "OPEN_CONVERSATION": "საუბრის გახსნა"
     },
     "MESSAGE_TYPES": {
-      "INCOMING": "Incoming Message",
+      "INCOMING": "შემომავალი შეტყობინება",
-      "OUTGOING": "Outgoing Message"
+      "OUTGOING": "გამავალი შეტყობინება"
     },
     "PRIORITY_TYPES": {
-      "NONE": "None",
+      "NONE": "არცერთი",
-      "LOW": "Low",
+      "LOW": "დაბალი",
-      "MEDIUM": "Medium",
+      "MEDIUM": "საშუალო",
-      "HIGH": "High",
+      "HIGH": "მაღალი",
-      "URGENT": "Urgent"
+      "URGENT": "გადაუდებელი"
     },
     "ATTRIBUTES": {
-      "MESSAGE_TYPE": "Message Type",
+      "MESSAGE_TYPE": "შეტყობინების ტიპი",
-      "MESSAGE_CONTAINS": "Message Contains",
+      "MESSAGE_CONTAINS": "შეტყობინება შეიცავს",
-      "EMAIL": "Email",
+      "EMAIL": "ელფოსტა",
-      "INBOX": "Inbox",
+      "INBOX": "ინბოქსი",
-      "CONVERSATION_LANGUAGE": "Conversation Language",
+      "CONVERSATION_LANGUAGE": "საუბრის ენა",
-      "PHONE_NUMBER": "Phone Number",
+      "PHONE_NUMBER": "ტელეფონის ნომერი",
-      "STATUS": "Status",
+      "STATUS": "სტატუსი",
-      "BROWSER_LANGUAGE": "Browser Language",
+      "BROWSER_LANGUAGE": "ბრაუზერის ენა",
-      "MAIL_SUBJECT": "Email Subject",
+      "MAIL_SUBJECT": "ელფოსტის თემა",
-      "COUNTRY_NAME": "Country",
+      "COUNTRY_NAME": "ქვეყანა",
-      "REFERER_LINK": "Referrer Link",
+      "REFERER_LINK": "რეფერერის ბმული",
-      "ASSIGNEE_NAME": "Assignee",
+      "ASSIGNEE_NAME": "დავალებული",
-      "TEAM_NAME": "Team",
+      "TEAM_NAME": "გუნდი",
-      "PRIORITY": "Priority",
+      "PRIORITY": "პრიორიტეტი",
-      "LABELS": "Labels"
+      "LABELS": "იარლიყები"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ka/contact.json

@@ -17,10 +17,10 @@
     "IP_ADDRESS": "IP Address",
     "CREATED_AT_LABEL": "Created",
     "NEW_MESSAGE": "New message",
-    "CALL": "Call",
+    "CALL": "დარეკვა",
-    "CALL_UNDER_DEVELOPMENT": "Calling is under development",
+    "CALL_UNDER_DEVELOPMENT": "ზარის ფუნქცია დამუშავების პროცესშია",
     "VOICE_INBOX_PICKER": {
-      "TITLE": "Choose a voice inbox"
+      "TITLE": "აირჩიეთ ხმოვანი საფოსტო ყუთი"
     },
     "CONVERSATIONS": {
       "NO_RECORDS_FOUND": "There are no previous conversations associated to this contact.",
@@ -290,7 +290,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
-      "ACTIVE_TITLE": "Active contacts",
+      "ACTIVE_TITLE": "აქტიური კონტაქტები",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -465,8 +465,8 @@
         }
       },
       "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
+        "MESSAGE": "ეს ქმედება სამუდამო და შეუქცევადია.",
-        "BUTTON": "Delete now"
+        "BUTTON": "წაშლა ახლავე"
       }
     },
     "DETAILS": {
@@ -476,7 +476,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "ნამდვილად გსურთ ამ კონტაქტის წაშლა?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -554,12 +554,12 @@
         "WROTE": "wrote",
         "YOU": "You",
         "SAVE": "Save note",
-        "ADD_NOTE": "Add contact note",
+        "ADD_NOTE": "კონტაქტის შენიშვნის დამატება",
         "EXPAND": "Expand",
-        "COLLAPSE": "Collapse",
+        "COLLAPSE": "ჩაკეცვა",
-        "NO_NOTES": "No notes, you can add notes from the contact details page.",
+        "NO_NOTES": "შენიშვნები არ არის, შეგიძლიათ შენიშვნების დამატება კონტაქტის დეტალების გვერდიდან.",
         "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
-        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
+        "CONVERSATION_EMPTY_STATE": "შენიშვნები ჯერ არ არის. შენიშვნის შესაქმნელად გამოიყენეთ შენიშვნის დამატების ღილაკი."
       }
     },
     "EMPTY_STATE": {
@@ -568,7 +568,7 @@
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
       "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "ACTIVE_EMPTY_STATE_TITLE": "ამ მომენტისთვის არცერთი კონტაქტი არ არის აქტიური 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {

app/javascript/dashboard/i18n/locale/ka/conversation.json

@@ -32,17 +32,17 @@
     "LOADING_CONVERSATIONS": "Loading Conversations",
     "CANNOT_REPLY": "You cannot reply due to",
     "24_HOURS_WINDOW": "24 hour message window restriction",
-    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
+    "API_HOURS_WINDOW": "ამ საუბარზე პასუხის გაცემა მხოლოდ {hours} საათის განმავლობაში შეგიძლიათ",
     "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
     "ASSIGN_TO_ME": "Assign to me",
-    "BOT_HANDOFF_MESSAGE": "You are responding to a conversation which is currently handled by an assistant or a bot.",
+    "BOT_HANDOFF_MESSAGE": "თქვენ პასუხობთ საუბარს, რომელსაც ამჟამად ამუშავებს ასისტენტი ან ბოტი",
-    "BOT_HANDOFF_ACTION": "Mark open and assign to you",
+    "BOT_HANDOFF_ACTION": "ღიად მონიშვნა და თქვენთვის მინიჭება",
-    "BOT_HANDOFF_REOPEN_ACTION": "Mark conversation open",
+    "BOT_HANDOFF_REOPEN_ACTION": "საუბრის ღიად მონიშვნა",
-    "BOT_HANDOFF_SUCCESS": "Conversation has been handed over to you",
+    "BOT_HANDOFF_SUCCESS": "საუბარი გადმოგეცათ თქვენ",
-    "BOT_HANDOFF_ERROR": "Failed to take over the conversation. Please try again.",
+    "BOT_HANDOFF_ERROR": "საუბრის გადაბარება ვერ მოხერხდა. გთხოვთ, სცადოთ ხელახლა.",
     "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
+    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "ეს Instagram ანგარიში გადატანილია ახალი Instagram არხის საფოსტო ყუთში. ყველა ახალი შეტყობინება გამოჩნდება იქ. თქვენ ვეღარ შეძლებთ შეტყობინებების გაგზავნას ამ საუბრიდან.",
     "REPLYING_TO": "You are replying to:",
     "REMOVE_SELECTION": "Remove Selection",
     "DOWNLOAD": "Download",
@@ -72,21 +72,21 @@
       "HIDE_LABELS": "Hide labels"
     },
     "VOICE_CALL": {
-      "INCOMING_CALL": "Incoming call",
+      "INCOMING_CALL": "შემომავალი ზარი",
-      "OUTGOING_CALL": "Outgoing call",
+      "OUTGOING_CALL": "გამავალი ზარი",
-      "CALL_IN_PROGRESS": "Call in progress",
+      "CALL_IN_PROGRESS": "ზარი მიმდინარეობს",
-      "NO_ANSWER": "No answer",
+      "NO_ANSWER": "პასუხი არ არის",
-      "MISSED_CALL": "Missed call",
+      "MISSED_CALL": "გამოტოვებული ზარი",
-      "CALL_ENDED": "Call ended",
+      "CALL_ENDED": "ზარი დასრულდა",
-      "NOT_ANSWERED_YET": "Not answered yet",
+      "NOT_ANSWERED_YET": "ჯერ არ უპასუხიათ",
-      "THEY_ANSWERED": "They answered",
+      "THEY_ANSWERED": "მათ უპასუხეს",
-      "YOU_ANSWERED": "You answered"
+      "YOU_ANSWERED": "თქვენ უპასუხეთ"
     },
     "HEADER": {
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
-      "MORE_ACTIONS": "More actions",
+      "MORE_ACTIONS": "მეტი მოქმედება",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -139,8 +139,8 @@
       }
     },
     "DELETE_CONVERSATION": {
-      "TITLE": "Delete conversation #{conversationId}",
+      "TITLE": "#{conversationId} საუბრის წაშლა",
-      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "DESCRIPTION": "ნამდვილად გსურთ ამ საუბრის წაშლა?",
       "CONFIRM": "Delete"
     },
     "CARD_CONTEXT_MENU": {
@@ -159,10 +159,10 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
-      "DELETE": "Delete conversation",
+      "DELETE": "საუბრის წაშლა",
-      "OPEN_IN_NEW_TAB": "Open in new tab",
+      "OPEN_IN_NEW_TAB": "ახალ ჩანართში გახსნა",
-      "COPY_LINK": "Copy conversation link",
+      "COPY_LINK": "საუბრის ბმულის კოპირება",
-      "COPY_LINK_SUCCESS": "Conversation link copied to clipboard",
+      "COPY_LINK_SUCCESS": "საუბრის ბმული კოპირებულია ბუფერში",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -229,11 +229,11 @@
         }
       },
       "QUOTED_REPLY": {
-        "ENABLE_TOOLTIP": "Include quoted email thread",
+        "ENABLE_TOOLTIP": "შეიტანე ციტირებული ელ. ფოსტის ჯაჭვი",
-        "DISABLE_TOOLTIP": "Don't include quoted email thread",
+        "DISABLE_TOOLTIP": "არ შეიტანო ციტირებული ელ. ფოსტის ჯაჭვი",
-        "REMOVE_PREVIEW": "Remove quoted email thread",
+        "REMOVE_PREVIEW": "ციტირებული ელ. ფოსტის ჯაჭვის წაშლა",
-        "COLLAPSE": "Collapse preview",
+        "COLLAPSE": "გადახედვის ჩაკეცვა",
-        "EXPAND": "Expand preview"
+        "EXPAND": "გადახედვის გაშლა"
       }
     },
     "VISIBLE_TO_AGENTS": "Private Note: Only visible to you and your team",
@@ -244,8 +244,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
-    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "SUCCESS_DELETE_CONVERSATION": "საუბარი წარმატებით წაიშალა",
-    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
+    "FAIL_DELETE_CONVERSATION": "საუბრის წაშლა ვერ მოხერხდა! სცადეთ ხელახლა",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -334,11 +334,11 @@
       "CONVERSATION_ACTIONS": "Conversation Actions",
       "CONVERSATION_LABELS": "Conversation Labels",
       "CONVERSATION_INFO": "Conversation Information",
-      "CONTACT_NOTES": "Contact Notes",
+      "CONTACT_NOTES": "კონტაქტის შენიშვნები",
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
-      "LINEAR_ISSUES": "Linked Linear Issues",
+      "LINEAR_ISSUES": "დაკავშირებული Linear-ის საკითხები",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {

app/javascript/dashboard/i18n/locale/ka/generalSettings.json

@@ -1,10 +1,10 @@
 {
   "GENERAL_SETTINGS": {
     "LIMIT_MESSAGES": {
-      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
+      "CONVERSATION": "თქვენ გადააჭარბეთ საუბრის ლიმიტს. Hacker პაკეტი მხოლოდ 500 საუბრის საშუალებას იძლევა.",
-      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
+      "INBOXES": "თქვენ გადააჭარბეთ საფოსტო ყუთის ლიმიტს. Hacker პაკეტი მხოლოდ ვებსაიტის ლაივ ჩატს უჭერს მხარს. დამატებითი საფოსტო ყუთებისთვის, როგორიცაა ელ. ფოსტა, WhatsApp და ა.შ., საჭიროა ფასიანი პაკეტი.",
-      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
+      "AGENTS": "თქვენ გადააჭარბეთ აგენტების ლიმიტს. თქვენი პაკეტი მხოლოდ {allowedAgents} აგენტს ითვალისწინებს.",
-      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
+      "NON_ADMIN": "გთხოვთ, დაუკავშირდეთ თქვენს ადმინისტრატორს პაკეტის განახლებისთვის და ყველა ფუნქციის გამოყენების გასაგრძელებლად."
     },
     "TITLE": "Account settings",
     "SUBMIT": "Update settings",
@@ -15,23 +15,23 @@
       "SUCCESS": "Successfully updated account settings"
     },
     "ACCOUNT_DELETE_SECTION": {
-      "TITLE": "Delete your Account",
+      "TITLE": "თქვენი ანგარიშის წაშლა",
-      "NOTE": "Once you delete your account, all your data will be deleted.",
+      "NOTE": "ანგარიშის წაშლის შემდეგ, ყველა თქვენი მონაცემი წაიშლება.",
-      "BUTTON_TEXT": "Delete Your Account",
+      "BUTTON_TEXT": "თქვენი ანგარიშის წაშლა",
       "CONFIRM": {
-        "TITLE": "Delete Account",
+        "TITLE": "ანგარიშის წაშლა",
-        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
+        "MESSAGE": "თქვენი ანგარიშის წაშლა შეუქცევადია. შეიყვანეთ თქვენი ანგარიშის სახელი ქვემოთ, რათა დაადასტუროთ, რომ გსურთ მისი სამუდამოდ წაშლა.",
         "BUTTON_TEXT": "Delete",
         "DISMISS": "Cancel",
         "PLACE_HOLDER": "Please type {accountName} to confirm"
       },
-      "SUCCESS": "Account marked for deletion",
+      "SUCCESS": "ანგარიში წაშლისთვის მონიშნულია",
-      "FAILURE": "Could not delete account, try again!",
+      "FAILURE": "ანგარიშის წაშლა ვერ მოხერხდა, სცადეთ ხელახლა!",
       "SCHEDULED_DELETION": {
-        "TITLE": "Account Scheduled for Deletion",
+        "TITLE": "ანგარიშის წაშლა დაგეგმილია",
-        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
+        "MESSAGE_MANUAL": "ეს ანგარიში წაშლისთვის დაგეგმილია {deletionDate}-სთვის. ეს მოითხოვა ადმინისტრატორმა. შეგიძლიათ გააუქმოთ წაშლა ამ თარიღამდე.",
-        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
+        "MESSAGE_INACTIVITY": "ეს ანგარიში წაშლისთვის დაგეგმილია {deletionDate}-სთვის ანგარიშის არააქტიურობის გამო. შეგიძლიათ გააუქმოთ წაშლა ამ თარიღამდე.",
-        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
+        "CLEAR_BUTTON": "დაგეგმილი წაშლის გაუქმება"
       }
     },
     "FORM": {
@@ -45,11 +45,11 @@
         "NOTE": "This ID is required if you are building an API based integration"
       },
       "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
+        "TITLE": "საუბრების ავტომატურად დახურვა",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "NOTE": "ეს კონფიგურაცია საშუალებას მოგცემთ, ავტომატურად დახუროთ საუბარი გარკვეული პერიოდის არააქტიურობის შემდეგ.",
         "DURATION": {
-          "LABEL": "Inactivity duration",
+          "LABEL": "არააქტიურობის ხანგრძლივობა",
-          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "HELP": "არააქტიურობის პერიოდი, რის შემდეგაც საუბარი ავტომატურად დაიხურება",
           "PLACEHOLDER": "30",
           "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
           "API": {

app/javascript/dashboard/i18n/locale/ka/login.json

@@ -24,17 +24,17 @@
     "CREATE_NEW_ACCOUNT": "Create new account",
     "SUBMIT": "Login",
     "SAML": {
-      "LABEL": "Login via SSO",
+      "LABEL": "SSO-ით შესვლა",
-      "TITLE": "Initiate Single Sign-on (SSO)",
+      "TITLE": "ერთიანი შესვლის (SSO) დაწყება",
-      "SUBTITLE": "Enter your work email to access your organization",
+      "SUBTITLE": "შეიყვანეთ თქვენი სამუშაო ელფოსტა, რათა შეხვიდეთ თქვენს ორგანიზაციაში",
-      "BACK_TO_LOGIN": "Login via Password",
+      "BACK_TO_LOGIN": "შესვლა პაროლით",
       "WORK_EMAIL": {
-        "LABEL": "Work Email",
+        "LABEL": "სამუშაო ელფოსტა",
-        "PLACEHOLDER": "Enter your work email"
+        "PLACEHOLDER": "შეიყვანეთ თქვენი სამუშაო ელფოსტა"
       },
-      "SUBMIT": "Continue with SSO",
+      "SUBMIT": "გაგრძელება SSO-ით",
       "API": {
-        "ERROR_MESSAGE": "SSO authentication failed. Please check your credentials and try again."
+        "ERROR_MESSAGE": "SSO-ით ავთენტიფიკაცია ვერ შესრულდა. გთხოვთ, გადაამოწმეთ თქვენი შესვლის მონაცემები და სცადეთ ხელახლა."
       }
     }
   }

app/javascript/dashboard/i18n/locale/ka/macros.json

@@ -85,20 +85,20 @@
       "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
     },
     "ACTIONS": {
-      "ASSIGN_TEAM": "Assign a Team",
+      "ASSIGN_TEAM": "გუნდის მინიჭება",
       "ASSIGN_AGENT": "Assign an Agent",
-      "ADD_LABEL": "Add a Label",
+      "ADD_LABEL": "იარლიყის დამატება",
-      "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_LABEL": "იარლიყის მოცილება",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "SEND_EMAIL_TRANSCRIPT": "საუბრის ჩანაწერის გაგზავნა ელფოსტით",
-      "MUTE_CONVERSATION": "Mute Conversation",
+      "MUTE_CONVERSATION": "საუბრის დადუმება",
       "SNOOZE_CONVERSATION": "Snooze Conversation",
       "RESOLVE_CONVERSATION": "Resolve Conversation",
-      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_ATTACHMENT": "მიბმული ფაილის გაგზავნა",
-      "SEND_MESSAGE": "Send a Message",
+      "SEND_MESSAGE": "შეტყობინების გაგზავნა",
       "CHANGE_PRIORITY": "Change Priority",
       "ADD_PRIVATE_NOTE": "Add a Private Note",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
+      "SEND_WEBHOOK_EVENT": "Webhook-ის ივენთის გაგზავნა"
     },
     "PRIORITY_TYPES": {
       "NONE": "None",

app/javascript/dashboard/i18n/locale/ka/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Last 7 days",
+      "LAST_14_DAYS": "Last 14 days",
       "LAST_30_DAYS": "Last 30 days",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/ka/search.json

@@ -5,13 +5,13 @@
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
       "MESSAGES": "Messages",
-      "ARTICLES": "Articles"
+      "ARTICLES": "სტატიები"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
       "MESSAGES": "Messages",
-      "ARTICLES": "Articles"
+      "ARTICLES": "სტატიები"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",

app/javascript/dashboard/i18n/locale/ka/settings.json

@@ -53,11 +53,11 @@
           }
         },
         "LANGUAGE": {
-          "TITLE": "Preferred Language",
+          "TITLE": "სასურველი ენა",
-          "NOTE": "Choose the language you want to use.",
+          "NOTE": "აირჩიეთ ენა, რომლის გამოყენებაც გსურთ.",
-          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_SUCCESS": "თქვენი ენის პარამეტრები წარმატებით განახლდა",
-          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "UPDATE_ERROR": "ენის პარამეტრების განახლებისას მოხდა შეცდომა, გთხოვთ, სცადეთ თავიდან",
-          "USE_ACCOUNT_DEFAULT": "Use account default"
+          "USE_ACCOUNT_DEFAULT": "გამოიყენეთ ანგარიშის ნაგულისხმევი"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -81,19 +81,19 @@
         "BTN_TEXT": "Change password"
       },
       "SECURITY_SECTION": {
-        "TITLE": "Security",
+        "TITLE": "უსაფრთხოება",
-        "NOTE": "Manage additional security features for your account.",
+        "NOTE": "მართეთ თქვენი ანგარიშის დამატებითი უსაფრთხოების ფუნქციები.",
-        "MFA_BUTTON": "Manage Two-Factor Authentication"
+        "MFA_BUTTON": "ორფაქტორიანი ავთენტიფიკაციის მართვა"
       },
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
         "COPY": "Copy",
         "RESET": "Reset",
-        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_RESET": "დარწმუნებული ხართ?",
-        "CONFIRM_HINT": "Click again to confirm",
+        "CONFIRM_HINT": "დააჭირეთ კიდევ ერთხელ დასადასტურებლად",
-        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_SUCCESS": "წვდომის ტოკენის ხელახალი გენერაცია წარმატებით დასრულდა",
-        "RESET_ERROR": "Unable to regenerate access token. Please try again"
+        "RESET_ERROR": "ვერ მოხერხდა წვდომის ტოკენის ხელახალი გენერაცია. გთხოვთ, სცადეთ თავიდან"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -203,7 +203,7 @@
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
         "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
-        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
+        "IMPERSONATING_ERROR": "მომხმარებლის სახელით მოქმედებისას ხელმისაწვდომობის შეცვლა შეუძლებელია"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -238,7 +238,7 @@
     "APPEARANCE": "Change appearance",
     "SUPER_ADMIN_CONSOLE": "SuperAdmin console",
     "DOCS": "Read documentation",
-    "CHANGELOG": "Changelog",
+    "CHANGELOG": "ცვლილებების ჟურნალი",
     "LOGOUT": "Log out"
   },
   "APP_GLOBAL": {
@@ -304,7 +304,7 @@
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
     "CAPTAIN_RESPONSES": "FAQs",
-    "CAPTAIN_TOOLS": "Tools",
+    "CAPTAIN_TOOLS": "ინსტრუმენტები",
     "HOME": "Home",
     "AGENTS": "Agents",
     "AGENT_BOTS": "Bots",
@@ -343,7 +343,7 @@
     "REPORTS_LABEL": "Labels",
     "REPORTS_INBOX": "Inbox",
     "REPORTS_TEAM": "Team",
-    "AGENT_ASSIGNMENT": "Agent Assignment",
+    "AGENT_ASSIGNMENT": "აგენტების მინიჭება",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
     "SET_YOUR_AVAILABILITY": "Set your availability",
     "SLA": "SLA",
@@ -365,7 +365,7 @@
       "INFO_SHORT": "Automatically mark offline when you aren't using the app."
     },
     "DOCS": "Read docs",
-    "SECURITY": "Security"
+    "SECURITY": "უსაფრთხოება"
   },
   "BILLING_SETTINGS": {
     "TITLE": "Billing",
@@ -398,73 +398,73 @@
     "NO_BILLING_USER": "Your billing account is being configured. Please refresh the page and try again."
   },
   "SECURITY_SETTINGS": {
-    "TITLE": "Security",
+    "TITLE": "უსაფრთხოება",
-    "DESCRIPTION": "Manage your account security settings.",
+    "DESCRIPTION": "მართეთ თქვენი ანგარიშის უსაფრთხოების პარამეტრები.",
-    "LINK_TEXT": "Learn more about SAML SSO",
+    "LINK_TEXT": "გაიგეთ მეტი SAML SSO-ს შესახებ",
     "SAML": {
       "TITLE": "SAML SSO",
-      "NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",
+      "NOTE": "დააყენეთ SAML-ის ერთჯერადი შესვლა (SSO) თქვენს ანგარიშზე. მომხმარებლები ავთენტიფიკაციას გაივლიან თქვენს იდენტობის მომწოდებელთან, ელფოსტა/პაროლის გამოყენების ნაცვლად.",
       "ACS_URL": {
         "LABEL": "ACS URL",
-        "TOOLTIP": "Assertion Consumer Service URL - Configure this URL in your IdP as the destination for SAML responses"
+        "TOOLTIP": "Assertion Consumer Service (ACS) URL — დააყენეთ ეს URL თქვენს IdP-ში SAML-ის პასუხების დანიშნულების მისამართად"
       },
       "SSO_URL": {
         "LABEL": "SSO URL",
-        "HELP": "The URL where SAML authentication requests will be sent",
+        "HELP": "URL, სადაც გაეგზავნება SAML-ის ავთენტიფიკაციის მოთხოვნები",
         "PLACEHOLDER": "https://your-idp.com/saml/sso"
       },
       "CERTIFICATE": {
-        "LABEL": "Signing certificate in PEM format",
+        "LABEL": "ხელმოწერის სერტიფიკატი PEM ფორმატში",
-        "HELP": "The public certificate from your identity provider used to verify SAML responses",
+        "HELP": "თქვენი იდენტობის მომწოდებლის საჯარო სერტიფიკატი, რომელიც გამოიყენება SAML-ის პასუხების დასამოწმებლად",
         "PLACEHOLDER": "-----BEGIN CERTIFICATE-----\nMIIC..."
       },
       "FINGERPRINT": {
-        "LABEL": "Fingerprint",
+        "LABEL": "ანაბეჭდი",
-        "TOOLTIP": "SHA-1 fingerprint of the certificate - Use this to verify the certificate in your IdP configuration"
+        "TOOLTIP": "სერტიფიკატის SHA-1 ანაბეჭდი — გამოიყენეთ ეს სერტიფიკატის გადასამოწმებლად თქვენს IdP-ის კონფიგურაციაში"
       },
       "COPY_SUCCESS": "Code copied to clipboard successfully",
       "SP_ENTITY_ID": {
         "LABEL": "SP Entity ID",
-        "HELP": "Unique identifier for this application as a service provider (auto-generated).",
+        "HELP": "უნიკალური იდენტიფიკატორი ამ აპლიკაციისთვის, როგორც სერვისის მიმწოდებლისთვის (ავტომატურად გენერირებულია).",
-        "TOOLTIP": "Unique identifier for Chatwoot as the Service Provider - Configure this in your IdP settings"
+        "TOOLTIP": "Chatwoot-ის უნიკალური იდენტიფიკატორი, როგორც სერვისის მიმწოდებელი — დააყენეთ ეს თქვენს IdP-ის პარამეტრებში"
       },
       "IDP_ENTITY_ID": {
         "LABEL": "Identity Provider Entity ID",
-        "HELP": "Unique identifier for your identity provider (usually found in IdP configuration)",
+        "HELP": "თქვენი იდენტობის მომწოდებლის უნიკალური იდენტიფიკატორი (ჩვეულებრივ მითითებულია IdP-ის კონფიგურაციაში)",
         "PLACEHOLDER": "https://your-idp.com/saml"
       },
-      "UPDATE_BUTTON": "Update SAML Settings",
+      "UPDATE_BUTTON": "SAML პარამეტრების განახლება",
       "API": {
-        "SUCCESS": "SAML settings updated successfully",
+        "SUCCESS": "SAML-ის პარამეტრები წარმატებით განახლდა",
-        "ERROR": "Failed to update SAML settings",
+        "ERROR": "SAML-ის პარამეტრების განახლება ვერ მოხერხდა",
-        "ERROR_LOADING": "Failed to load SAML settings",
+        "ERROR_LOADING": "SAML-ის პარამეტრების ჩატვირთვა ვერ მოხერხდა",
-        "DISABLED": "SAML settings disabled successfully"
+        "DISABLED": "SAML-ის პარამეტრები წარმატებით გამოირთო"
       },
       "VALIDATION": {
-        "REQUIRED_FIELDS": "SSO URL, Identity Provider Entity ID, and Certificate are required fields",
+        "REQUIRED_FIELDS": "SSO URL, Identity Provider Entity ID და სერტიფიკატი სავალდებულო ველებია",
-        "SSO_URL_ERROR": "Please enter a valid SSO URL",
+        "SSO_URL_ERROR": "გთხოვთ, შეიყვანოთ სწორი SSO URL",
-        "CERTIFICATE_ERROR": "Certificate is required",
+        "CERTIFICATE_ERROR": "სერტიფიკატი სავალდებულოა",
-        "IDP_ENTITY_ID_ERROR": "Identity Provider Entity ID is required"
+        "IDP_ENTITY_ID_ERROR": "Identity Provider Entity ID სავალდებულოა"
       },
       "ENTERPRISE_PAYWALL": {
-        "AVAILABLE_ON": "The SAML SSO feature is only available in the Enterprise plans.",
+        "AVAILABLE_ON": "SAML SSO ფუნქცია ხელმისაწვდომია მხოლოდ Enterprise გეგმებში.",
-        "UPGRADE_PROMPT": "Upgrade to an Enterprise plan to access SAML single sign-on and other advanced security features.",
+        "UPGRADE_PROMPT": "გადადით Enterprise გეგმაზე, რათა მიიღოთ წვდომა SAML-ის ერთჯერად შესვლასა და სხვა გაფართოებულ უსაფრთხოების ფუნქციებზე.",
         "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
       },
       "PAYWALL": {
-        "TITLE": "Upgrade to enable SAML SSO",
+        "TITLE": "განაახლეთ გეგმა SAML SSO-ს ჩასართავად",
-        "AVAILABLE_ON": "The SAML SSO feature is only available in the Enterprise plans.",
+        "AVAILABLE_ON": "SAML SSO ფუნქცია ხელმისაწვდომია მხოლოდ Enterprise გეგმებში.",
-        "UPGRADE_PROMPT": "Upgrade your plan to get access to SAML single sign-on and other advanced features.",
+        "UPGRADE_PROMPT": "განაახლეთ თქვენი გეგმა, რათა მიიღოთ წვდომა SAML-ის ერთჯერად შესვლასა და სხვა გაფართოებულ ფუნქციებზე.",
         "UPGRADE_NOW": "Upgrade now",
         "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
       },
       "ATTRIBUTE_MAPPING": {
-        "TITLE": "SAML Attribute Setup",
+        "TITLE": "SAML-ის ატრიბუტების კონფიგურაცია",
-        "DESCRIPTION": "The following attribute mappings must be configured in your identity provider"
+        "DESCRIPTION": "ქვემოთ ჩამოთვლილი ატრიბუტების ასახვა უნდა დააკონფიგურიროთ თქვენს იდენტობის პროვაიდერში"
       },
       "INFO_SECTION": {
-        "TITLE": "Service Provider Information",
+        "TITLE": "სერვისის პროვაიდერის ინფორმაცია",
-        "TOOLTIP": "Copy these values and configure them in your Identity Provider to establish the SAML connection"
+        "TOOLTIP": "დააკოპირეთ ეს მნიშვნელობები და დააკონფიგურირეთ ისინი თქვენს იდენტობის პროვაიდერში SAML-კავშირის დასამყარებლად"
       }
     }
   },
@@ -508,84 +508,84 @@
   "ASSIGNMENT_POLICY": {
     "INDEX": {
       "HEADER": {
-        "TITLE": "Agent assignment",
+        "TITLE": "აგენტების მინიჭება",
-        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+        "DESCRIPTION": "დაადგინეთ პოლიტიკები, რათა ეფექტურად მართოთ დატვირთვა და გადაამისამართოთ საუბრები ინბოქსებისა და აგენტების საჭიროებების მიხედვით. გაიგეთ მეტი აქ"
       },
       "ASSIGNMENT_POLICY": {
-        "TITLE": "Assignment policy",
+        "TITLE": "მინიჭების პოლიტიკა",
-        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "DESCRIPTION": "მართეთ, როგორ ენიჭება საუბრები ინბოქსებში.",
         "FEATURES": [
-          "Assign by conversations evenly or by available capacity",
+          "მინიჭება საუბრების თანაბრად ან ხელმისაწვდომი ტევადობის მიხედვით",
-          "Add fair distribution rules to avoid overloading any agent",
+          "დაამატეთ სამართლიანი განაწილების წესები, რათა არცერთი აგენტი არ გადატვირთდეს",
-          "Add inboxes to a policy - one policy per inbox"
+          "დაამატეთ ინბოქსები პოლიტიკაში - თითო ინბოქსზე ერთი პოლიტიკა"
         ]
       },
       "AGENT_CAPACITY_POLICY": {
-        "TITLE": "Agent capacity policy",
+        "TITLE": "აგენტების ტევადობის პოლიტიკა",
-        "DESCRIPTION": "Manage workload for agents.",
+        "DESCRIPTION": "მართეთ აგენტების სამუშაო დატვირთვა.",
         "FEATURES": [
-          "Define maximum conversations per inbox",
+          "დაადგინეთ მაქსიმალური საუბრების რაოდენობა თითო ინბოქსზე",
-          "Create exceptions based on labels and time",
+          "შექმენით გამონაკლისები იარლიყებისა და დროის მიხედვით",
-          "Add agents to a policy - one policy per agent"
+          "დაამატეთ აგენტები პოლიტიკაში - თითო აგენტზე ერთი პოლიტიკა"
         ]
       }
     },
     "AGENT_ASSIGNMENT_POLICY": {
       "INDEX": {
         "HEADER": {
-          "TITLE": "Assignment policy",
+          "TITLE": "მინიჭების პოლიტიკა",
-          "CREATE_POLICY": "New policy"
+          "CREATE_POLICY": "ახალი პოლიტიკა"
         },
         "CARD": {
-          "ORDER": "Order",
+          "ORDER": "რიგი",
           "PRIORITY": "Priority",
           "ACTIVE": "Active",
-          "INACTIVE": "Inactive",
+          "INACTIVE": "არააქტიური",
-          "POPOVER": "Added inboxes",
+          "POPOVER": "დამატებული ინბოქსები",
           "EDIT": "Edit"
         },
-        "NO_RECORDS_FOUND": "No assignment policies found"
+        "NO_RECORDS_FOUND": "მინიჭების პოლიტიკები ვერ მოიძებნა"
       },
       "CREATE": {
         "HEADER": {
-          "TITLE": "Create assignment policy"
+          "TITLE": "მინიჭების პოლიტიკის შექმნა"
         },
-        "CREATE_BUTTON": "Create policy",
+        "CREATE_BUTTON": "პოლიტიკის შექმნა",
         "API": {
-          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "SUCCESS_MESSAGE": "მინიჭების პოლიტიკა წარმატებით შეიქმნა",
-          "ERROR_MESSAGE": "Failed to create assignment policy"
+          "ERROR_MESSAGE": "მინიჭების პოლიტიკის შექმნა ვერ მოხერხდა"
         }
       },
       "EDIT": {
         "HEADER": {
-          "TITLE": "Edit assignment policy"
+          "TITLE": "მინიჭების პოლიტიკის რედაქტირება"
         },
-        "EDIT_BUTTON": "Update policy",
+        "EDIT_BUTTON": "პოლიტიკის განახლება",
         "CONFIRM_ADD_INBOX_DIALOG": {
-          "TITLE": "Add inbox",
+          "TITLE": "ინბოქსის დამატება",
-          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "DESCRIPTION": "{inboxName} ინბოქსი უკვე დაკავშირებულია სხვა პოლიტიკასთან. დარწმუნებული ხართ, რომ გსურთ მისი მიბმა ამ პოლიტიკაზე? ის სხვა პოლიტიკიდან მოეხსნება.",
-          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CONFIRM_BUTTON_LABEL": "გაგრძელება",
           "CANCEL_BUTTON_LABEL": "Cancel"
         },
         "API": {
-          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "SUCCESS_MESSAGE": "მინიჭების პოლიტიკა წარმატებით განახლდა",
-          "ERROR_MESSAGE": "Failed to update assignment policy"
+          "ERROR_MESSAGE": "მინიჭების პოლიტიკის განახლება ვერ მოხერხდა"
         },
         "INBOX_API": {
           "ADD": {
-            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "SUCCESS_MESSAGE": "ინბოქსი წარმატებით დაემატა პოლიტიკას",
-            "ERROR_MESSAGE": "Failed to add inbox to policy"
+            "ERROR_MESSAGE": "ინბოქსის პოლიტიკაში დამატება ვერ მოხერხდა"
           },
           "REMOVE": {
-            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "SUCCESS_MESSAGE": "ინბოქსი წარმატებით მოიხსნა პოლიტიკიდან",
-            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+            "ERROR_MESSAGE": "ინბოქსის პოლიტიკიდან მოხსნა ვერ მოხერხდა"
           }
         }
       },
       "FORM": {
         "NAME": {
-          "LABEL": "Policy name:",
+          "LABEL": "პოლიტიკის სახელი:",
-          "PLACEHOLDER": "Enter policy name"
+          "PLACEHOLDER": "შეიყვანეთ პოლიტიკის სახელი"
         },
         "DESCRIPTION": {
           "LABEL": "Description:",
@@ -594,163 +594,163 @@
         "STATUS": {
           "LABEL": "Status:",
           "PLACEHOLDER": "Select status",
-          "ACTIVE": "Policy is active",
+          "ACTIVE": "პოლიტიკა აქტიურია",
-          "INACTIVE": "Policy is inactive"
+          "INACTIVE": "პოლიტიკა არააქტიურია"
         },
         "ASSIGNMENT_ORDER": {
-          "LABEL": "Assignment order",
+          "LABEL": "მინიჭების რიგი",
           "ROUND_ROBIN": {
-            "LABEL": "Round robin",
+            "LABEL": "რაუნდ-რობინი",
-            "DESCRIPTION": "Assign conversations evenly among agents."
+            "DESCRIPTION": "საუბრები აგენტებზე თანაბრად ნაწილდება."
           },
           "BALANCED": {
-            "LABEL": "Balanced",
+            "LABEL": "დაბალანსებული",
-            "DESCRIPTION": "Assign conversations based on available capacity."
+            "DESCRIPTION": "საუბრები მიენიჭება ხელმისაწვდომი ტევადობის მიხედვით."
           }
         },
         "ASSIGNMENT_PRIORITY": {
-          "LABEL": "Assignment priority",
+          "LABEL": "მინიჭების პრიორიტეტი",
           "EARLIEST_CREATED": {
-            "LABEL": "Earliest created",
+            "LABEL": "ყველაზე ადრე შექმნილი",
-            "DESCRIPTION": "The conversation that was created first gets assigned first."
+            "DESCRIPTION": "ყველაზე ადრე შექმნილი საუბარი პირველად მიენიჭება."
           },
           "LONGEST_WAITING": {
-            "LABEL": "Longest waiting",
+            "LABEL": "ყველაზე დიდხანს მოლოდინში",
-            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+            "DESCRIPTION": "საუბარი, რომელიც ყველაზე დიდხანს ელოდა, პირველად ნაწილდება."
           }
         },
         "FAIR_DISTRIBUTION": {
-          "LABEL": "Fair distribution policy",
+          "LABEL": "სამართლიანი განაწილების პოლიტიკა",
-          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "DESCRIPTION": "დააყენეთ საუბრების მაქსიმალური რაოდენობა, რომელიც შეიძლება დაენიშნოს ერთ აგენტს დროის ფანჯრის ფარგლებში, რათა თავიდან აიცილოთ რომელიმე აგენტის გადატვირთვა. ეს სავალდებულო ველი ნაგულისხმევად არის 100 საუბარი საათში.",
-          "INPUT_MAX": "Assign max",
+          "INPUT_MAX": "მაქსიმალური მინიჭება",
-          "DURATION": "Conversations per agent in every"
+          "DURATION": "თითო აგენტზე საუბრები ყოველ"
         },
         "INBOXES": {
-          "LABEL": "Added inboxes",
+          "LABEL": "დამატებული ინბოქსები",
-          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "DESCRIPTION": "დაამატეთ ინბოქსები, რომლებზეც იმოქმედებს ეს პოლიტიკა.",
-          "ADD_BUTTON": "Add inbox",
+          "ADD_BUTTON": "ინბოქსის დამატება",
           "DROPDOWN": {
-            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "SEARCH_PLACEHOLDER": "მოძებნეთ და აირჩიეთ დასამატებელი ინბოქსები",
             "ADD_BUTTON": "Add"
           },
-          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "EMPTY_STATE": "ამ პოლიტიკაში ინბოქსები დამატებული არ არის, დასაწყებად დაამატეთ ინბოქსი",
           "API": {
-            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "SUCCESS_MESSAGE": "ინბოქსი პოლიტიკაში წარმატებით დაემატა",
-            "ERROR_MESSAGE": "Failed to add inbox to policy"
+            "ERROR_MESSAGE": "ინბოქსის პოლიტიკაში დამატება ვერ მოხერხდა"
           }
         }
       },
       "DELETE_POLICY": {
-        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "SUCCESS_MESSAGE": "მინიჭების პოლიტიკა წარმატებით წაიშალა",
-        "ERROR_MESSAGE": "Failed to delete assignment policy"
+        "ERROR_MESSAGE": "მინიჭების პოლიტიკის წაშლა ვერ მოხერხდა"
       }
     },
     "AGENT_CAPACITY_POLICY": {
       "INDEX": {
         "HEADER": {
-          "TITLE": "Agent capacity",
+          "TITLE": "აგენტის ტევადობა",
-          "CREATE_POLICY": "New policy"
+          "CREATE_POLICY": "ახალი პოლიტიკა"
         },
         "CARD": {
-          "POPOVER": "Added agents",
+          "POPOVER": "დამატებული აგენტები",
           "EDIT": "Edit"
         },
-        "NO_RECORDS_FOUND": "No agent capacity policies found"
+        "NO_RECORDS_FOUND": "აგენტის ტევადობის პოლიტიკები ვერ მოიძებნა"
       },
       "CREATE": {
         "HEADER": {
-          "TITLE": "Create agent capacity policy"
+          "TITLE": "აგენტის ტევადობის პოლიტიკის შექმნა"
         },
-        "CREATE_BUTTON": "Create policy",
+        "CREATE_BUTTON": "პოლიტიკის შექმნა",
         "API": {
-          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "SUCCESS_MESSAGE": "აგენტის ტევადობის პოლიტიკა წარმატებით შეიქმნა",
-          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+          "ERROR_MESSAGE": "აგენტის ტევადობის პოლიტიკის შექმნა ვერ მოხერხდა"
         }
       },
       "EDIT": {
         "HEADER": {
-          "TITLE": "Edit agent capacity policy"
+          "TITLE": "აგენტის ტევადობის პოლიტიკის რედაქტირება"
         },
-        "EDIT_BUTTON": "Update policy",
+        "EDIT_BUTTON": "პოლიტიკის განახლება",
         "CONFIRM_ADD_AGENT_DIALOG": {
-          "TITLE": "Add agent",
+          "TITLE": "აგენტის დამატება",
-          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "DESCRIPTION": "{agentName} უკვე დაკავშირებულია სხვა პოლიტიკასთან. ნამდვილად გსურთ მისი ამ პოლიტიკასთან დაკავშირება? ის სხვა პოლიტიკიდან მოიხსნება.",
-          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CONFIRM_BUTTON_LABEL": "გაგრძელება",
           "CANCEL_BUTTON_LABEL": "Cancel"
         },
         "API": {
-          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "SUCCESS_MESSAGE": "აგენტის ტევადობის პოლიტიკა წარმატებით განახლდა",
-          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+          "ERROR_MESSAGE": "აგენტის ტევადობის პოლიტიკის განახლება ვერ მოხერხდა"
         },
         "AGENT_API": {
           "ADD": {
-            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "SUCCESS_MESSAGE": "აგენტის პოლიტიკაში დამატება წარმატებით შესრულდა",
-            "ERROR_MESSAGE": "Failed to add agent to policy"
+            "ERROR_MESSAGE": "აგენტის პოლიტიკაში დამატება ვერ მოხერხდა"
           },
           "REMOVE": {
-            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "SUCCESS_MESSAGE": "აგენტის პოლიტიკიდან წაშლა წარმატებით შესრულდა",
-            "ERROR_MESSAGE": "Failed to remove agent from policy"
+            "ERROR_MESSAGE": "აგენტის პოლიტიკიდან წაშლა ვერ მოხერხდა"
           }
         }
       },
       "FORM": {
         "NAME": {
-          "LABEL": "Policy name:",
+          "LABEL": "პოლიტიკის სახელი:",
-          "PLACEHOLDER": "Enter policy name"
+          "PLACEHOLDER": "შეიყვანეთ პოლიტიკის სახელი"
         },
         "DESCRIPTION": {
           "LABEL": "Description:",
           "PLACEHOLDER": "Enter description"
         },
         "INBOX_CAPACITY_LIMIT": {
-          "LABEL": "Inbox capacity limits",
+          "LABEL": "ინბოქსის ტევადობის ლიმიტები",
-          "ADD_BUTTON": "Add inbox",
+          "ADD_BUTTON": "ინბოქსის დამატება",
           "FIELD": {
-            "SELECT_INBOX": "Select inbox",
+            "SELECT_INBOX": "აირჩიეთ ინბოქსი",
-            "MAX_CONVERSATIONS": "Max conversations",
+            "MAX_CONVERSATIONS": "საუბრების მაქსიმუმი",
-            "SET_LIMIT": "Set limit"
+            "SET_LIMIT": "დააყენეთ ლიმიტი"
           },
-          "EMPTY_STATE": "No inbox limit set"
+          "EMPTY_STATE": "ინბოქსისთვის ლიმიტი არ არის დაყენებული"
         },
         "EXCLUSION_RULES": {
-          "LABEL": "Exclusion rules",
+          "LABEL": "გამორიცხვის წესები",
-          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "DESCRIPTION": "საუბრები, რომლებიც აკმაყოფილებენ ქვემოთ მოცემულ პირობებს, აგენტის ტევადობაში არ ჩაითვლება",
           "TAGS": {
-            "LABEL": "Exclude conversations tagged with specific labels",
+            "LABEL": "გამორიცხეთ კონკრეტული ჭდეებით მონიშნული საუბრები",
-            "ADD_TAG": "add tag",
+            "ADD_TAG": "ჭდის დამატება",
             "DROPDOWN": {
-              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+              "SEARCH_PLACEHOLDER": "მოძებნეთ და აირჩიეთ დასამატებელი ჭდეები"
             },
-            "EMPTY_STATE": "No tags added to this policy."
+            "EMPTY_STATE": "ამ პოლიტიკაში ჭდეები დამატებული არ არის."
           },
           "DURATION": {
-            "LABEL": "Exclude conversations older than a specified duration",
+            "LABEL": "გამორიცხეთ მითითებულ ხანგრძლივობაზე ძველი საუბრები",
-            "PLACEHOLDER": "Set time"
+            "PLACEHOLDER": "დაყენეთ დრო"
           }
         },
         "USERS": {
-          "LABEL": "Assigned agents",
+          "LABEL": "მინიჭებული აგენტები",
-          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "DESCRIPTION": "დაამატეთ ის აგენტები, რომლებზეც ეს პოლიტიკა გავრცელდება.",
-          "ADD_BUTTON": "Add agent",
+          "ADD_BUTTON": "აგენტის დამატება",
           "DROPDOWN": {
-            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "SEARCH_PLACEHOLDER": "მოძებნეთ და აირჩიეთ აგენტები დასამატებლად",
             "ADD_BUTTON": "Add"
           },
-          "EMPTY_STATE": "No agents added",
+          "EMPTY_STATE": "აგენტები დამატებული არ არის",
           "API": {
-            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "SUCCESS_MESSAGE": "აგენტი პოლიტიკაში წარმატებით დაემატა",
-            "ERROR_MESSAGE": "Failed to add agent to policy"
+            "ERROR_MESSAGE": "აგენტის პოლიტიკაში დამატება ვერ მოხერხდა"
           }
         }
       },
       "DELETE_POLICY": {
-        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "SUCCESS_MESSAGE": "აგენტის ტევადობის პოლიტიკა წარმატებით წაიშალა",
-        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+        "ERROR_MESSAGE": "აგენტის ტევადობის პოლიტიკის წაშლა ვერ მოხერხდა"
       }
     },
     "DELETE_POLICY": {
-      "TITLE": "Delete policy",
+      "TITLE": "პოლიტიკის წაშლა",
-      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "DESCRIPTION": "დარწმუნებული ხართ, რომ გსურთ ამ პოლიტიკის წაშლა? ეს ქმედება შეუქცევადია.",
       "CONFIRM_BUTTON_LABEL": "Delete",
       "CANCEL_BUTTON_LABEL": "Cancel"
     }

app/javascript/dashboard/i18n/locale/ka/signup.json

@@ -28,19 +28,19 @@
       "PLACEHOLDER": "Password",
       "ERROR": "Password is too short",
       "IS_INVALID_PASSWORD": "Password should contain atleast 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character",
-      "REQUIREMENTS_LENGTH": "At least 6 characters long",
+      "REQUIREMENTS_LENGTH": "მინიმუმ 6 სიმბოლო",
-      "REQUIREMENTS_UPPERCASE": "At least one uppercase letter",
+      "REQUIREMENTS_UPPERCASE": "მინიმუმ ერთი დიდი ასო",
-      "REQUIREMENTS_LOWERCASE": "At least one lowercase letter",
+      "REQUIREMENTS_LOWERCASE": "მინიმუმ ერთი პატარა ასო",
-      "REQUIREMENTS_NUMBER": "At least one number",
+      "REQUIREMENTS_NUMBER": "მინიმუმ ერთი რიცხვი",
-      "REQUIREMENTS_SPECIAL": "At least one special character"
+      "REQUIREMENTS_SPECIAL": "მინიმუმ ერთი სპეციალური სიმბოლო"
     },
     "CONFIRM_PASSWORD": {
       "LABEL": "Confirm Password",
       "PLACEHOLDER": "Confirm Password",
-      "ERROR": "Passwords do not match."
+      "ERROR": "პაროლები არ ემთხვევა."
     },
     "API": {
-      "SUCCESS_MESSAGE": "Registration Successful",
+      "SUCCESS_MESSAGE": "რეგისტრაცია წარმატებით დასრულდა",
       "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
     },
     "SUBMIT": "Create account",

app/javascript/dashboard/i18n/locale/ko/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "지난 7일",
+      "LAST_14_DAYS": "지난 14일",
       "LAST_30_DAYS": "지난 30일",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "보고서를 생성할 수 있는 데이터 포인트가 부족합니다. 나중에 다시 시도하십시오.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "대화",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/lt/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Paskutines 7 dienas",
+      "LAST_14_DAYS": "Paskutines 14 dienų",
       "LAST_30_DAYS": "Paskutines 30 dienų",
       "LAST_3_MONTHS": "Paskutinius 3 mėnesius",
       "LAST_6_MONTHS": "Paskutinius 6 mėnesius",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Negavome pakankamai duomenų, kad galėtume sugeneruoti ataskaitą. Bandykite dar kartą vėliau.",
     "DOWNLOAD_INBOX_REPORTS": "Parsisiųsti gautų laiškų aplanko ataskaitas",
     "FILTER_DROPDOWN_LABEL": "Pasirinkti gautų laiškų aplanką",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Pokalbiai",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} pokalbiai",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "Pokalbių nėra",
+      "CONVERSATION": "{count} pokalbis",
+      "CONVERSATIONS": "{count} pokalbiai",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Agentų pokalbiai",
       "LOADING_MESSAGE": "Įkeliama agento metrika...",

app/javascript/dashboard/i18n/locale/lv/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Pēdējās 7 dienas",
+      "LAST_14_DAYS": "Pēdējās 14 dienas",
       "LAST_30_DAYS": "Pēdējās 30 dienas",
       "LAST_3_MONTHS": "Pēdējie 3 mēneši",
       "LAST_6_MONTHS": "Pēdējie 6 mēneši",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Mēs neesam saņēmuši pietiekami daudz datu punktu, lai izveidotu pārskatu. Lūdzu, vēlāk mēģiniet vēlreiz.",
     "DOWNLOAD_INBOX_REPORTS": "Lejupielādēt iesūtnes pārskatus",
     "FILTER_DROPDOWN_LABEL": "Izvēlieties Iesūtni",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Sarunas",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} sarunas",
       "DOWNLOAD_REPORT": "Lejupielādēt atskaiti"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "Nav sarunu",
+      "CONVERSATION": "{count} saruna",
+      "CONVERSATIONS": "{count} sarunas",
+      "DOWNLOAD_REPORT": "Lejupielādēt atskaiti"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Aģentu sarunas",
       "LOADING_MESSAGE": "Notiek aģentu metrikas ielāde...",

app/javascript/dashboard/i18n/locale/ml/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "കഴിഞ്ഞ 7 ദിവസം",
+      "LAST_14_DAYS": "കഴിഞ്ഞ 14 ദിവസം",
       "LAST_30_DAYS": "കഴിഞ്ഞ 30 ദിവസം",
       "LAST_3_MONTHS": "കഴിഞ്ഞ 3 മാസം",
       "LAST_6_MONTHS": "കഴിഞ്ഞ 6 മാസം",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "റിപ്പോർട്ട് സൃഷ്ടിക്കുന്നതിന് ആവശ്യമായ ഡാറ്റ ഞങ്ങൾക്ക് ലഭിച്ചിട്ടില്ല, ദയവായി പിന്നീട് വീണ്ടും ശ്രമിക്കുക.",
     "DOWNLOAD_INBOX_REPORTS": "ഇൻബോക്സ് റിപ്പോർട്ടുകൾ ഡൗൺലോഡ് ചെയ്യുക",
     "FILTER_DROPDOWN_LABEL": "ഇൻബോക്സ് തിരഞ്ഞെടുക്കുക",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "സംഭാഷണങ്ങൾ",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/ms/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Last 7 days",
+      "LAST_14_DAYS": "Last 14 days",
       "LAST_30_DAYS": "Last 30 days",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/ne/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Last 7 days",
+      "LAST_14_DAYS": "Last 14 days",
       "LAST_30_DAYS": "Last 30 days",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/nl/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Afgelopen 7 dagen",
+      "LAST_14_DAYS": "Afgelopen 14 dagen",
       "LAST_30_DAYS": "Laatste 30 dagen",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "We hebben niet genoeg datapunten ontvangen om een rapport te genereren, probeer het later opnieuw.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Selecteer een inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Gesprekken",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/no/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Siste 7 dager",
+      "LAST_14_DAYS": "Siste 14 dager",
       "LAST_30_DAYS": "Siste 30 dager",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Vi har ikke mottatt nok data for å generere rapporten, vennligst prøv igjen senere.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Samtaler",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/pl/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Ostatnie 7 dni",
+      "LAST_14_DAYS": "Ostatnie 14 dni",
       "LAST_30_DAYS": "Ostatnie 30 dni",
       "LAST_3_MONTHS": "Ostatnie 3 miesiące",
       "LAST_6_MONTHS": "Ostatnie 6 miesięcy",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Nie ma wystarczającej ilości danych do wygenerowania raportu. Spróbuj ponownie później.",
     "DOWNLOAD_INBOX_REPORTS": "Pobierz raporty skrzynki odbiorczej",
     "FILTER_DROPDOWN_LABEL": "Wybierz skrzynkę odbiorczą",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Rozmowy",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} rozmowy",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "Brak rozmów",
+      "CONVERSATION": "{count} rozmowa",
+      "CONVERSATIONS": "{count} rozmowy",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Rozmowy według agentów",
       "LOADING_MESSAGE": "Ładowanie metryk agentów...",

app/javascript/dashboard/i18n/locale/pt/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Últimos 7 Dias",
+      "LAST_14_DAYS": "Últimos 14 Dias",
       "LAST_30_DAYS": "Últimos 30 Dias",
       "LAST_3_MONTHS": "Últimos 3 meses",
       "LAST_6_MONTHS": "Últimos 6 meses",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Não recebemos pontos de dados suficientes para gerar o relatório. Por favor, tente novamente mais tarde.",
     "DOWNLOAD_INBOX_REPORTS": "Descarregar relatórios de caixa de entrada",
     "FILTER_DROPDOWN_LABEL": "Escolher caixa de entrada",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversas",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversas",
       "DOWNLOAD_REPORT": "Descarregar relatório"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "Não existem conversas",
+      "CONVERSATION": "{count} conversa",
+      "CONVERSATIONS": "{count} conversas",
+      "DOWNLOAD_REPORT": "Descarregar relatório"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversas por agentes",
       "LOADING_MESSAGE": "A gerar métricas dos agentes...",

app/javascript/dashboard/i18n/locale/pt_BR/campaign.json

@@ -165,8 +165,8 @@
             "ERROR": "Título é obrigatório"
           },
           "INBOX": {
-            "LABEL": "Selecionar caixa de entrada",
+            "LABEL": "Selecione uma caixa de entrada",
-            "PLACEHOLDER": "Selecionar caixa de entrada",
+            "PLACEHOLDER": "Selecione uma caixa de entrada",
             "ERROR": "Caixa de entrada obrigatória"
           },
           "TEMPLATE": {
@@ -176,7 +176,7 @@
             "ERROR": "Modelo é obrigatório",
             "PREVIEW_TITLE": "Processar {templateName}",
             "LANGUAGE": "Idioma",
-            "CATEGORY": "Categoria",
+            "CATEGORY": "Categorias",
             "VARIABLES_LABEL": "Variáveis",
             "VARIABLE_PLACEHOLDER": "Digite um valor para {variable}"
           },

app/javascript/dashboard/i18n/locale/pt_BR/contact.json

@@ -18,9 +18,9 @@
     "CREATED_AT_LABEL": "Criado",
     "NEW_MESSAGE": "Nova Mensagem",
     "CALL": "Chamada",
-    "CALL_UNDER_DEVELOPMENT": "Calling is under development",
+    "CALL_UNDER_DEVELOPMENT": "Chamada em desenvolvimento",
     "VOICE_INBOX_PICKER": {
-      "TITLE": "Choose a voice inbox"
+      "TITLE": "Escolha uma caixa de entrada de voz"
     },
     "CONVERSATIONS": {
       "NO_RECORDS_FOUND": "Não há conversas anteriores associadas a este contato.",
@@ -617,7 +617,7 @@
         "SEARCH_PLACEHOLDER": "Pesquisar modelos",
         "EMPTY_STATE": "Nenhum modelo encontrado",
         "TEMPLATE_PARSER": {
-          "BACK": "Voltar atrás",
+          "BACK": "Voltar",
           "SEND_MESSAGE": "Enviar mensagem"
         }
       },

app/javascript/dashboard/i18n/locale/pt_BR/contentTemplates.json

@@ -1,13 +1,13 @@
 {
   "CONTENT_TEMPLATES": {
     "MODAL": {
-      "TITLE": "Templates Twilio",
+      "TITLE": "Modelos Twilio",
-      "SUBTITLE": "Select the Twilio template you want to send",
+      "SUBTITLE": "Selecione um modelo Twilio que você deseja enviar",
       "TEMPLATE_SELECTED_SUBTITLE": "Configurar modelo: {templateName}"
     },
     "PICKER": {
       "SEARCH_PLACEHOLDER": "Pesquisar modelos",
-      "NO_TEMPLATES_FOUND": "Não há templates encontrados para",
+      "NO_TEMPLATES_FOUND": "Não há modelos encontrados para",
       "NO_CONTENT": "Sem conteúdo",
       "HEADER": "Cabeçalho",
       "BODY": "Corpo",
@@ -16,17 +16,17 @@
       "CATEGORY": "Categoria",
       "MEDIA_CONTENT": "Conteúdo de Mídia",
       "MEDIA_CONTENT_FALLBACK": "conteúdo de mídia",
-      "NO_TEMPLATES_AVAILABLE": "No Twilio templates available. Click refresh to sync templates from Twilio.",
+      "NO_TEMPLATES_AVAILABLE": "Não há modelos Twilio disponíveis. Clique em Atualizar para sincronizar os modelos do Twilio.",
       "REFRESH_BUTTON": "Atualizar modelos",
       "REFRESH_SUCCESS": "Atualização de modelos iniciada. Pode levar alguns minutos para atualizar.",
       "REFRESH_ERROR": "Falha ao atualizar os modelos. Por favor, tente novamente.",
       "LABELS": {
         "LANGUAGE": "Idioma",
-        "TEMPLATE_BODY": "Conteúdo do Template",
+        "TEMPLATE_BODY": "Conteúdo do Modelo",
         "CATEGORY": "Categoria"
       },
       "TYPES": {
-        "MEDIA": "Media",
+        "MEDIA": "Mídia",
         "QUICK_REPLY": "Resposta Rápida",
         "TEXT": "Texto"
       }
@@ -40,7 +40,7 @@
       "SEND_MESSAGE_LABEL": "Enviar Mensagem",
       "FORM_ERROR_MESSAGE": "Por favor, preencha todas as variáveis antes de enviar",
       "MEDIA_HEADER_LABEL": "Cabeçalho {type}",
-      "MEDIA_URL_LABEL": "Enter full media URL",
+      "MEDIA_URL_LABEL": "Digite a URL completa da mídia",
       "MEDIA_URL_PLACEHOLDER": "https://exemplo.com.br/imagem.jpg"
     },
     "FORM": {

app/javascript/dashboard/i18n/locale/pt_BR/conversation.json

@@ -229,11 +229,11 @@
         }
       },
       "QUOTED_REPLY": {
-        "ENABLE_TOOLTIP": "Include quoted email thread",
+        "ENABLE_TOOLTIP": "Incluir o encadeamento de e-mails citado",
-        "DISABLE_TOOLTIP": "Don't include quoted email thread",
+        "DISABLE_TOOLTIP": "Não incluir o encadeamento de e-mails citado",
-        "REMOVE_PREVIEW": "Remove quoted email thread",
+        "REMOVE_PREVIEW": "Remover o encadeamento de e-mails citado",
-        "COLLAPSE": "Collapse preview",
+        "COLLAPSE": "Recolher a prévia",
-        "EXPAND": "Expand preview"
+        "EXPAND": "Expandir a prévia"
       }
     },
     "VISIBLE_TO_AGENTS": "Mensagem Privada: Apenas visível para você e seu time",

app/javascript/dashboard/i18n/locale/pt_BR/general.json

@@ -7,6 +7,6 @@
     },
     "CLOSE": "Fechar",
     "BETA": "Beta",
-    "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it."
+    "BETA_DESCRIPTION": "Este recurso está em fase BETA e deve sofre alterações assim que Nós melhorarmos ele."
   }
 }

app/javascript/dashboard/i18n/locale/pt_BR/helpCenter.json

@@ -779,7 +779,7 @@
             "COPY": "CNAME copiado com sucesso",
             "SEND_INSTRUCTIONS": {
               "HEADER": "Enviar instruções",
-              "DESCRIPTION": "Se você preferir ter alguém da sua equipe de desenvolvimento para lidar com essa etapa, você pode digitar o endereço de e-mail abaixo e nós enviaremos as instruções necessárias.",
+              "DESCRIPTION": "Se você preferir que alguém da sua equipe de desenvolvimento lide com essa etapa, você pode digitar o endereço de e-mail abaixo e nós enviaremos as instruções necessárias.",
               "PLACEHOLDER": "Insira o e-mail dele",
               "ERROR": "Insira um endereço de e-mail válido",
               "SEND_BUTTON": "Enviar"
@@ -812,7 +812,7 @@
     "PDF_UPLOAD": {
       "TITLE": "Upload PDF Document",
       "DESCRIPTION": "Upload a PDF document to automatically generate FAQs using AI",
-      "DRAG_DROP_TEXT": "Drag and drop your PDF file here, or click to select",
+      "DRAG_DROP_TEXT": "Arraste e solte seu arquivo PDF aqui, clique para selecionar",
       "SELECT_FILE": "Select PDF File",
       "ADDITIONAL_CONTEXT_LABEL": "Additional Context (Optional)",
       "ADDITIONAL_CONTEXT_PLACEHOLDER": "Provide any additional context or instructions for FAQ generation...",
@@ -821,7 +821,7 @@
       "CANCEL": "Cancelar",
       "ERROR_INVALID_TYPE": "Please select a valid PDF file",
       "ERROR_FILE_TOO_LARGE": "File size must be less than 512MB",
-      "ERROR_UPLOAD_FAILED": "Failed to upload PDF. Please try again."
+      "ERROR_UPLOAD_FAILED": "Falha ao carregar o arquivo PDF. Por favor, tente novamente."
     },
     "PDF_DOCUMENTS": {
       "TITLE": "PDF Documents",
@@ -847,19 +847,19 @@
       "TITLE": "Content Generation",
       "DESCRIPTION": "Upload PDF documents to automatically generate FAQ content using AI",
       "UPLOAD_TITLE": "Upload PDF Document",
-      "DRAG_DROP": "Drag and drop your PDF file here, or click to select",
+      "DRAG_DROP": "Arraste e solte seu arquivo PDF aqui, clique para selecionar",
-      "SELECT_FILE": "Select PDF File",
+      "SELECT_FILE": "",
       "UPLOADING": "Processing document...",
       "UPLOAD_SUCCESS": "Document processed successfully!",
       "UPLOAD_ERROR": "Failed to upload document. Please try again.",
-      "INVALID_FILE_TYPE": "Please select a valid PDF file",
+      "INVALID_FILE_TYPE": "Por favor, selecione um arquivo PDF válido",
       "FILE_TOO_LARGE": "File size must be less than 512MB",
       "GENERATED_CONTENT": "Generated FAQ Content",
       "PUBLISH_SELECTED": "Publish Selected",
       "PUBLISHING": "Publishing...",
       "FROM_DOCUMENT": "From document",
       "NO_CONTENT": "No generated content available. Upload a PDF document to get started.",
-      "LOADING": "Loading generated content..."
+      "LOADING": "Carregando conteúdo gerado..."
     }
   }
 }

app/javascript/dashboard/i18n/locale/pt_BR/inboxMgmt.json

@@ -5,8 +5,8 @@
     "LEARN_MORE": "Saiba mais sobre as caixas de entrada",
     "RECONNECTION_REQUIRED": "Sua caixa de entrada está desconectada. Você não receberá novas mensagens até reautorizar.",
     "CLICK_TO_RECONNECT": "Clique aqui para reconectar.",
-    "WHATSAPP_REGISTRATION_INCOMPLETE": "Your WhatsApp Business registration isn’t complete. Please check your display name status in Meta Business Manager before reconnecting.",
+    "WHATSAPP_REGISTRATION_INCOMPLETE": "Seu registro no WhatsApp Business não foi concluído. Verifique o status do seu nome de exibição no Meta Business Manager antes de reconectar.",
-    "COMPLETE_REGISTRATION": "Complete Registration",
+    "COMPLETE_REGISTRATION": "Concluir registro",
     "LIST": {
       "404": "Não há caixas de entrada anexadas a esta conta."
     },
@@ -274,8 +274,8 @@
         },
         "SUBMIT_BUTTON": "Criar canal do WhatsApp",
         "EMBEDDED_SIGNUP": {
-          "TITLE": "Quick setup with Meta",
+          "TITLE": "Configuração rápida com Meta",
-          "DESC": "Use the WhatsApp Embedded Signup flow to quickly connect new numbers. You will be redirected to Meta to log into your WhatsApp Business account. Having admin access will help make the setup smooth and easy.",
+          "DESC": "Use o fluxo de inscrição incorporada do WhatsApp para conectar rapidamente novos números. Você será redirecionado para a Meta para entrar na sua conta do WhatsApp Business. Ter acesso de administrador ajudará a tornar a configuração simples e fácil.",
           "BENEFITS": {
             "TITLE": "Benefícios da inscrição incorporada:",
             "EASY_SETUP": "Nenhuma configuração manual é necessária",
@@ -283,7 +283,7 @@
             "AUTO_CONFIG": "Configuração automática de webhook e número de telefone"
           },
           "LEARN_MORE": {
-            "TEXT": "To learn more about integrated signup, pricing, and limitations, visit {link}.",
+            "TEXT": "Para saber mais sobre a inscrição integrada, preços e limitações, visite {link}.",
             "LINK_TEXT": "este link"
           },
           "SUBMIT_BUTTON": "Conecte-se com WhatsApp Business",
@@ -298,8 +298,8 @@
           "SIGNUP_ERROR": "Ocorreu um erro no cadastro",
           "AUTH_NOT_COMPLETED": "Autenticação não concluída. Por favor, reinicie o processo.",
           "SUCCESS_FALLBACK": "A conta do WhatsApp Business foi configurada com sucesso",
-          "MANUAL_FALLBACK": "If your number is already connected to the WhatsApp Business Platform (API), or if you’re a tech provider onboarding your own number, please use the {link} flow",
+          "MANUAL_FALLBACK": "Se o seu número já estiver conectado à Plataforma WhatsApp Business (API) ou se você for um provedor de tecnologia integrando o seu próprio número, use o fluxo de {link}",
-          "MANUAL_LINK_TEXT": "manual setup flow"
+          "MANUAL_LINK_TEXT": "fluxo de configuração manual"
         },
         "API": {
           "ERROR_MESSAGE": "Não foi possível salvar o canal do WhatsApp"
@@ -336,10 +336,10 @@
           }
         },
         "CONFIGURATION": {
-          "TWILIO_VOICE_URL_TITLE": "Twilio Voice URL",
+          "TWILIO_VOICE_URL_TITLE": "URL do Twilio Voice",
-          "TWILIO_VOICE_URL_SUBTITLE": "Configure this URL as the Voice URL on your Twilio phone number and TwiML App.",
+          "TWILIO_VOICE_URL_SUBTITLE": "Configure este URL como a Voice URL no seu número de telefone da Twilio e no aplicativo TwiML.",
-          "TWILIO_STATUS_URL_TITLE": "Twilio Status Callback URL",
+          "TWILIO_STATUS_URL_TITLE": "Status Callback URL da Twilio",
-          "TWILIO_STATUS_URL_SUBTITLE": "Configure this URL as the Status Callback URL on your Twilio phone number."
+          "TWILIO_STATUS_URL_SUBTITLE": "Configure este URL como a Status Callback URL no seu número de telefone da Twilio."
         },
         "SUBMIT_BUTTON": "Criar Canal de Voz",
         "API": {
@@ -428,48 +428,48 @@
       "AUTH": {
         "TITLE": "Escolha um canal",
         "DESC": "O Chatwoot suporta widgets de chats ao vivo, Facebook Messenger, perfis do Twitter, WhatsApp, E-mails, etc., como canais. Se você quiser criar um canal personalizado, você pode criá-lo usando o canal API. Para começar, escolha um dos canais abaixo.",
-        "TITLE_NEXT": "Complete the setup",
+        "TITLE_NEXT": "Concluir a configuração",
         "TITLE_FINISH": "Então!",
         "CHANNEL": {
           "WEBSITE": {
             "TITLE": "Site",
-            "DESCRIPTION": "Create a live-chat widget"
+            "DESCRIPTION": "Criar um widget de chat ao vivo"
           },
           "FACEBOOK": {
             "TITLE": "Facebook",
-            "DESCRIPTION": "Connect your Facebook page"
+            "DESCRIPTION": "Conectar sua página do Facebook"
           },
           "WHATSAPP": {
             "TITLE": "WhatsApp",
-            "DESCRIPTION": "Support your customers on WhatsApp"
+            "DESCRIPTION": "Atenda seus clientes no WhatsApp"
           },
           "EMAIL": {
             "TITLE": "e-mail",
-            "DESCRIPTION": "Connect with Gmail, Outlook, or other providers"
+            "DESCRIPTION": "Conectar com Gmail, Outlook ou outros provedores"
           },
           "SMS": {
             "TITLE": "SMS",
-            "DESCRIPTION": "Integrate SMS channel with Twilio or bandwidth"
+            "DESCRIPTION": "Integrar o canal SMS com Twilio ou Bandwidth"
           },
           "API": {
             "TITLE": "API",
-            "DESCRIPTION": "Make a custom channel using our API"
+            "DESCRIPTION": "Crie um canal personalizado usando nossa API"
           },
           "TELEGRAM": {
             "TITLE": "Telegram",
-            "DESCRIPTION": "Configure Telegram channel using Bot token"
+            "DESCRIPTION": "Configure o canal do Telegram usando o token do bot"
           },
           "LINE": {
             "TITLE": "Line",
-            "DESCRIPTION": "Integrate your Line channel"
+            "DESCRIPTION": "Integre seu canal do LINE"
           },
           "INSTAGRAM": {
             "TITLE": "Instagram",
-            "DESCRIPTION": "Connect your instagram account"
+            "DESCRIPTION": "Conecte sua conta do Instagram"
           },
           "VOICE": {
             "TITLE": "Voz",
-            "DESCRIPTION": "Integrate with Twilio Voice"
+            "DESCRIPTION": "Integre com o Twilio Voice"
           }
         }
       },
@@ -526,9 +526,9 @@
       "BUTTON_TEXT": "Leva-me lá",
       "MORE_SETTINGS": "Mais configurações",
       "WEBSITE_SUCCESS": "Você concluiu a criação de um canal de site. Copie o código mostrado abaixo e cole-o no seu site. Na próxima vez que um cliente usar o bate-papo ao vivo, a conversa aparecerá automaticamente na sua caixa de entrada.",
-      "WHATSAPP_QR_INSTRUCTION": "Scan the QR code above to quickly test your WhatsApp inbox",
+      "WHATSAPP_QR_INSTRUCTION": "Escaneie o código QR acima para testar rapidamente sua caixa de entrada do WhatsApp",
-      "MESSENGER_QR_INSTRUCTION": "Scan the QR code above to quickly test your Facebook Messenger inbox",
+      "MESSENGER_QR_INSTRUCTION": "Escaneie o código QR acima para testar rapidamente sua caixa de entrada do Facebook Messenger",
-      "TELEGRAM_QR_INSTRUCTION": "Scan the QR code above to quickly test your Telegram inbox"
+      "TELEGRAM_QR_INSTRUCTION": "Escaneie o código QR acima para testar rapidamente sua caixa de entrada do Telegram"
     },
     "REAUTH": "Reautorizar",
     "VIEW": "Visualizar",
@@ -607,57 +607,57 @@
       "BUSINESS_HOURS": "Horário de funcionamento",
       "WIDGET_BUILDER": "Construtor de Widget",
       "BOT_CONFIGURATION": "Configuração do Bot",
-      "ACCOUNT_HEALTH": "Account Health",
+      "ACCOUNT_HEALTH": "Saúde da conta",
       "CSAT": "CSAT"
     },
     "ACCOUNT_HEALTH": {
-      "TITLE": "Manage your WhatsApp account",
+      "TITLE": "Gerencie sua conta do WhatsApp",
-      "DESCRIPTION": "Review your WhatsApp account status, messaging limits, and quality. Update settings or resolve issues if needed",
+      "DESCRIPTION": "Revise o status da sua conta do WhatsApp, os limites de mensagens e a qualidade. Atualize as configurações ou resolva problemas, se necessário",
-      "GO_TO_SETTINGS": "Go to Meta Business Manager",
+      "GO_TO_SETTINGS": "Ir para o Meta Business Manager",
-      "NO_DATA": "Health data is not available",
+      "NO_DATA": "Dados de saúde não estão disponíveis",
       "FIELDS": {
         "DISPLAY_PHONE_NUMBER": {
-          "LABEL": "Display phone number",
+          "LABEL": "Número de telefone exibido",
-          "TOOLTIP": "Phone number displayed to customers"
+          "TOOLTIP": "Número de telefone exibido aos clientes"
         },
         "VERIFIED_NAME": {
-          "LABEL": "Business name",
+          "LABEL": "Nome da empresa",
-          "TOOLTIP": "Business name verified by WhatsApp"
+          "TOOLTIP": "Nome da empresa verificado pelo WhatsApp"
         },
         "DISPLAY_NAME_STATUS": {
-          "LABEL": "Display name status",
+          "LABEL": "Status do nome de exibição",
-          "TOOLTIP": "Status of your business name verification"
+          "TOOLTIP": "Status da verificação do nome da sua empresa"
         },
         "QUALITY_RATING": {
-          "LABEL": "Quality rating",
+          "LABEL": "Classificação de qualidade",
-          "TOOLTIP": "WhatsApp quality rating for your account"
+          "TOOLTIP": "Classificação de qualidade do WhatsApp para sua conta"
         },
         "MESSAGING_LIMIT_TIER": {
-          "LABEL": "Messaging limit tier",
+          "LABEL": "Nível de limite de mensagens",
-          "TOOLTIP": "Daily messaging limit for your account"
+          "TOOLTIP": "Limite diário de mensagens da sua conta"
         },
         "ACCOUNT_MODE": {
-          "LABEL": "Account mode",
+          "LABEL": "Modo da conta",
-          "TOOLTIP": "Current operating mode of your WhatsApp account"
+          "TOOLTIP": "Modo de operação atual da sua conta do WhatsApp"
         }
       },
       "VALUES": {
         "TIERS": {
-          "TIER_250": "250 customers per 24h",
+          "TIER_250": "250 clientes por 24 h",
-          "TIER_1000": "1K customers per 24h",
+          "TIER_1000": "1 mil clientes por 24 h",
-          "TIER_1K": "1K customers per 24h",
+          "TIER_1K": "1 mil clientes por 24 h",
-          "TIER_10K": "10K customers per 24h",
+          "TIER_10K": "10K clientes a cada 24h",
-          "TIER_100K": "100K customers per 24h",
+          "TIER_100K": "100K clientes a cada 24h",
-          "TIER_UNLIMITED": "Unlimited customers per 24h",
+          "TIER_UNLIMITED": "Clientes ilimitados a cada 24h",
-          "UNKNOWN": "Rating not available"
+          "UNKNOWN": "Classificação não disponível"
         },
         "STATUSES": {
           "APPROVED": "Aceito",
-          "PENDING_REVIEW": "Pending Review",
+          "PENDING_REVIEW": "Revisão pendente",
-          "AVAILABLE_WITHOUT_REVIEW": "Available Without Review",
+          "AVAILABLE_WITHOUT_REVIEW": "Disponível sem revisão",
-          "REJECTED": "Rejected",
+          "REJECTED": "Rejeitado",
-          "DECLINED": "Declined",
+          "DECLINED": "Sandbox",
-          "NON_EXISTS": "Non exists"
+          "NON_EXISTS": "Não existe"
         },
         "MODES": {
           "SANDBOX": "Sandbox",
@@ -677,9 +677,9 @@
       "MESSENGER_HEADING": "Código Menssageiro <scripit>",
       "MESSENGER_SUB_HEAD": "Favor, insira essse código <script> dentro da tag Body de sua página html",
       "ALLOWED_DOMAINS": {
-        "TITLE": "Allowed Domains",
+        "TITLE": "Domínios permitidos",
-        "SUBTITLE": "Add wildcard or regular domains separated by commas (leave blank to allow all), e.g. *.chatwoot.dev, chatwoot.com.",
+        "SUBTITLE": "Adicione coringa ou domínios separados por vírgula (deixe em branco para permitir todos), ex: *.chatwoot.dev, chatwoot.com.",
-        "PLACEHOLDER": "Enter domains separated by commas (eg: *.chatwoot.dev, chatwoot.com)"
+        "PLACEHOLDER": "Insira domínios separados por vírgula (ex: *.chatwoot.dev, chatwoot.com)"
       },
       "INBOX_AGENTS": "Agentes",
       "INBOX_AGENTS_SUB_TEXT": "Adicionar ou remover agentes dessa caixa de entrada",
@@ -981,15 +981,15 @@
     "EMAIL_PROVIDERS": {
       "MICROSOFT": {
         "TITLE": "Microsoft",
-        "DESCRIPTION": "Connect with Microsoft"
+        "DESCRIPTION": "Conectar com Microsoft"
       },
       "GOOGLE": {
         "TITLE": "Google",
-        "DESCRIPTION": "Connect with Google"
+        "DESCRIPTION": "Conectar com Google"
       },
       "OTHER_PROVIDERS": {
         "TITLE": "Outros Provedores",
-        "DESCRIPTION": "Connect with Other Providers"
+        "DESCRIPTION": "Conectar com outros provedores"
       }
     },
     "CHANNELS": {

app/javascript/dashboard/i18n/locale/pt_BR/integrations.json

@@ -754,13 +754,13 @@
     },
     "CUSTOM_TOOLS": {
       "HEADER": "Ferramentas",
-      "ADD_NEW": "Create a new tool",
+      "ADD_NEW": "Criar ferramenta",
       "EMPTY_STATE": {
-        "TITLE": "No custom tools available",
+        "TITLE": "Não há ferramentas personalizadas disponíveis",
-        "SUBTITLE": "Create custom tools to connect your assistant with external APIs and services, enabling it to fetch data and perform actions on your behalf.",
+        "SUBTITLE": "Crie ferramentas personalizadas para conectar com APIs e serviços externos, permitindo obter dados e agir por você.",
         "FEATURE_SPOTLIGHT": {
-          "TITLE": "Custom Tools",
+          "TITLE": "Ferramentas Personalizadas",
-          "NOTE": "Custom tools allow your assistant to interact with external APIs and services. Create tools to fetch data, perform actions, or integrate with your existing systems to enhance your assistant's capabilities."
+          "NOTE": "Ferramentas personalizadas permitem seu assistente interagir com APIs e serviços externos. Crie ferramentas para obter dados, realizar ações ou integre com seus sistemas existentes para melhorar as capacidades do seu assistente."
         }
       },
       "FORM_DESCRIPTION": "Configure your custom tool to connect with external APIs",
@@ -780,16 +780,16 @@
       },
       "DELETE": {
         "TITLE": "Delete Custom Tool",
-        "DESCRIPTION": "Are you sure you want to delete this custom tool? This action cannot be undone.",
+        "DESCRIPTION": "Tem certeza que deseja excluir está ferramenta customizável? Está ação não pode ser desfeita.",
         "CONFIRM": "Sim, excluir",
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
       "FORM": {
         "TITLE": {
-          "LABEL": "Tool Name",
+          "LABEL": "Nome da Ferramenta",
           "PLACEHOLDER": "Order Lookup",
-          "ERROR": "Tool name is required"
+          "ERROR": "Nome da ferramente obrigatória"
         },
         "DESCRIPTION": {
           "LABEL": "Descrição",

app/javascript/dashboard/i18n/locale/pt_BR/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Últimos 7 dias",
+      "LAST_14_DAYS": "Últimos 14 dias",
       "LAST_30_DAYS": "Últimos 30 dias",
       "LAST_3_MONTHS": "Últimos 3 meses",
       "LAST_6_MONTHS": "Últimos 6 meses",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Não existem dados suficientes para gerar o relatório. Tente novamente mais tarde.",
     "DOWNLOAD_INBOX_REPORTS": "Baixar relatórios de entrada",
     "FILTER_DROPDOWN_LABEL": "Selecionar caixa de entrada",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversas",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversas",
       "DOWNLOAD_REPORT": "Baixar relatório"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "Não há conversas",
+      "CONVERSATION": "{count} conversa",
+      "CONVERSATIONS": "{count} conversas",
+      "DOWNLOAD_REPORT": "Baixar relatório"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversas por agentes",
       "LOADING_MESSAGE": "Carregando métricas de agente...",

app/javascript/dashboard/i18n/locale/ro/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Ultimele 7 zile",
+      "LAST_14_DAYS": "Ultimele 14 zile",
       "LAST_30_DAYS": "Ultimele 30 zile",
       "LAST_3_MONTHS": "Ultimele 3 luni",
       "LAST_6_MONTHS": "Ultimele 6 luni",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Nu am primit suficiente date pentru a genera raportul. Vă rugăm să încercați din nou mai târziu.",
     "DOWNLOAD_INBOX_REPORTS": "Descărcarea rapoartelor inbox",
     "FILTER_DROPDOWN_LABEL": "Selectați Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversații",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "conversații {count}",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "Fără conversații",
+      "CONVERSATION": "{count} conversație",
+      "CONVERSATIONS": "conversații {count}",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversațiile agenților",
       "LOADING_MESSAGE": "Măsurătorile agentului de încărcare...",

app/javascript/dashboard/i18n/locale/ru/agentBots.json

@@ -4,11 +4,11 @@
     "LOADING_EDITOR": "Загрузка редактора...",
     "DESCRIPTION": "Боты — это ваши незаменимые помощники. Они берут на себя рутину, чтобы вы могли сосредоточиться на важном. Попробуйте! Управлять ботами можно на этой странице, а новых — создавать с помощью кнопки «Добавить бота».",
     "LEARN_MORE": "Learn about agent bots",
-    "GLOBAL_BOT": "System bot",
+    "GLOBAL_BOT": "Система",
     "GLOBAL_BOT_BADGE": "Система",
     "AVATAR": {
-      "SUCCESS_DELETE": "Bot avatar deleted successfully",
+      "SUCCESS_DELETE": "Аватар бота был успешно удалён",
-      "ERROR_DELETE": "Error deleting bot avatar, please try again"
+      "ERROR_DELETE": "Ошибка при удалении аватара бота, попробуйте ещё раз"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Выберите бота агента",
@@ -33,7 +33,7 @@
       "404": "Боты не найдены. Вы можете создать бота, нажав кнопку 'Добавить бота' ↗",
       "LOADING": "Получение ботов...",
       "TABLE_HEADER": {
-        "DETAILS": "Bot Details",
+        "DETAILS": "Детали бота",
         "URL": "URL вебхука"
       }
     },
@@ -42,7 +42,7 @@
       "TITLE": "Удалить бота",
       "CONFIRM": {
         "TITLE": "Подтвердите удаление",
-        "MESSAGE": "Are you sure you want to delete {name}?",
+        "MESSAGE": "Вы уверены, что хотите удалить {name}?",
         "YES": "Да, удалить",
         "NO": "Нет, не удалять"
       },
@@ -61,18 +61,18 @@
     },
     "ACCESS_TOKEN": {
       "TITLE": "Токен доступа",
-      "DESCRIPTION": "Copy the access token and save it securely",
+      "DESCRIPTION": "Скопируйте токен доступа и безопасно сохраните его",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "COPY_SUCCESSFUL": "Токен доступа скопирован в буфер обмена",
-      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_SUCCESS": "Токен доступа успешно сгенерирован",
-      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+      "RESET_ERROR": "Не удалось сгенерировать токен доступа. Попробуйте ещё раз"
     },
     "FORM": {
       "AVATAR": {
-        "LABEL": "Bot avatar"
+        "LABEL": "Аватар бота"
       },
       "NAME": {
         "LABEL": "Имя бота",
-        "PLACEHOLDER": "Enter bot name",
+        "PLACEHOLDER": "Введите имя бота",
         "REQUIRED": "Имя бота обязательно"
       },
       "DESCRIPTION": {
@@ -82,19 +82,19 @@
       "WEBHOOK_URL": {
         "LABEL": "URL вебхука",
         "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "Webhook URL is required"
+        "REQUIRED": "Webhook URL обязателен"
       },
       "ERRORS": {
         "NAME": "Имя бота обязательно",
-        "URL": "Webhook URL is required",
+        "URL": "Webhook URL обязателен",
-        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
+        "VALID_URL": "Пожалуйста, введите действительный URL, начинающийся с http:// или https://"
       },
       "CANCEL": "Отменить",
-      "CREATE": "Create Bot",
+      "CREATE": "Создать бота",
-      "UPDATE": "Update Bot"
+      "UPDATE": "Обновить бота"
     },
     "WEBHOOK": {
-      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
+      "DESCRIPTION": "Настройте webhook бота для интеграции с вашими пользовательскими сервисами. Бот будет получать и обрабатывать события из разговоров и может отвечать на них."
     },
     "TYPES": {
       "WEBHOOK": "Webhook бот"

app/javascript/dashboard/i18n/locale/ru/attributesMgmt.json

@@ -13,7 +13,7 @@
       "TEXT": "Текст",
       "NUMBER": "Число",
       "LINK": "Ссылка",
-      "DATE": "Date",
+      "DATE": "Дата",
       "LIST": "Список",
       "CHECKBOX": "Флажок"
     },

app/javascript/dashboard/i18n/locale/ru/auditLogs.json

@@ -71,7 +71,7 @@
       "EDIT": "{agentName} обновил настройки учетной записи (#{id})"
     },
     "CONVERSATION": {
-      "DELETE": "{agentName} deleted conversation #{id}"
+      "DELETE": "{agentName} удалил диалог #{id}"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ru/automation.json

@@ -131,8 +131,8 @@
       "CONVERSATION_CREATED": "Диалог создан",
       "CONVERSATION_UPDATED": "Диалог обновлён",
       "MESSAGE_CREATED": "Сообщение создано",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
+      "CONVERSATION_RESOLVED": "Диалог решён",
-      "CONVERSATION_OPENED": "Conversation Opened"
+      "CONVERSATION_OPENED": "Диалог открыт"
     },
     "ACTIONS": {
       "ASSIGN_AGENT": "Назначить агента",
@@ -147,14 +147,14 @@
       "SEND_WEBHOOK_EVENT": "Отправить событие Webhook",
       "SEND_ATTACHMENT": "Отправить вложение",
       "SEND_MESSAGE": "Отправить сообщение",
-      "ADD_PRIVATE_NOTE": "Add a Private Note",
+      "ADD_PRIVATE_NOTE": "Добавить личную заметку",
       "CHANGE_PRIORITY": "Изменить приоритет",
       "ADD_SLA": "Добавить SLA",
       "OPEN_CONVERSATION": "Открыть беседу"
     },
     "MESSAGE_TYPES": {
-      "INCOMING": "Incoming Message",
+      "INCOMING": "Входящее сообщение",
-      "OUTGOING": "Outgoing Message"
+      "OUTGOING": "Исходящее сообщение"
     },
     "PRIORITY_TYPES": {
       "NONE": "Ничего",
@@ -165,16 +165,16 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Тип сообщения",
-      "MESSAGE_CONTAINS": "Message Contains",
+      "MESSAGE_CONTAINS": "Сообщение содержит",
       "EMAIL": "Email",
       "INBOX": "Электронная почта",
       "CONVERSATION_LANGUAGE": "Язык сообщения",
       "PHONE_NUMBER": "Номер телефона",
       "STATUS": "Статус",
       "BROWSER_LANGUAGE": "Язык браузера",
-      "MAIL_SUBJECT": "Email Subject",
+      "MAIL_SUBJECT": "Тема письма",
       "COUNTRY_NAME": "Страна",
-      "REFERER_LINK": "Referrer Link",
+      "REFERER_LINK": "Реферальная ссылка",
       "ASSIGNEE_NAME": "Назначено",
       "TEAM_NAME": "Команда",
       "PRIORITY": "Приоритет",

app/javascript/dashboard/i18n/locale/ru/campaign.json

@@ -138,11 +138,11 @@
       }
     },
     "WHATSAPP": {
-      "HEADER_TITLE": "WhatsApp campaigns",
+      "HEADER_TITLE": "WhatsApp кампании",
       "NEW_CAMPAIGN": "Создать кампанию",
       "EMPTY_STATE": {
-        "TITLE": "No WhatsApp campaigns are available",
+        "TITLE": "Нет доступных WhatsApp кампаний",
-        "SUBTITLE": "Launch a WhatsApp campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started."
+        "SUBTITLE": "Запустите кампанию WhatsApp, чтобы напрямую связаться с вашими клиентами. Отправляйте предложения или делайте объявления с легкостью. Нажмите «Создать кампанию», чтобы начать."
       },
       "CARD": {
         "STATUS": {
@@ -155,7 +155,7 @@
         }
       },
       "CREATE": {
-        "TITLE": "Create WhatsApp campaign",
+        "TITLE": "Создать WhatsApp кампанию",
         "CANCEL_BUTTON_TEXT": "Отменить",
         "CREATE_BUTTON_TEXT": "Создать",
         "FORM": {
@@ -170,15 +170,15 @@
             "ERROR": "Необходимо указать отправителя"
           },
           "TEMPLATE": {
-            "LABEL": "WhatsApp Template",
+            "LABEL": "Шаблон WhatsApp",
-            "PLACEHOLDER": "Select a template",
+            "PLACEHOLDER": "Выберите шаблон",
-            "INFO": "Select a template to use for this campaign.",
+            "INFO": "Выберите шаблон для этой кампании.",
-            "ERROR": "Template is required",
+            "ERROR": "Шаблон обязателен",
             "PREVIEW_TITLE": "Обработка {templateName}",
             "LANGUAGE": "Язык",
             "CATEGORY": "Категория",
             "VARIABLES_LABEL": "Переменные",
-            "VARIABLE_PLACEHOLDER": "Enter value for {variable}"
+            "VARIABLE_PLACEHOLDER": "Введите значение для {variable}"
           },
           "AUDIENCE": {
             "LABEL": "Аудитория",
@@ -195,7 +195,7 @@
             "CANCEL": "Отменить"
           },
           "API": {
-            "SUCCESS_MESSAGE": "WhatsApp campaign created successfully",
+            "SUCCESS_MESSAGE": "Кампания WhatsApp успешно создана",
             "ERROR_MESSAGE": "Произошла ошибка. Пожалуйста, попробуйте еще раз."
           }
         }

app/javascript/dashboard/i18n/locale/ru/components.json

@@ -45,12 +45,12 @@
     "WATCH_VIDEO": "Watch video"
   },
   "DURATION_INPUT": {
-    "MINUTES": "Minutes",
+    "MINUTES": "Минут",
-    "HOURS": "Hours",
+    "HOURS": "Часов",
-    "DAYS": "Days",
+    "DAYS": "Дней",
-    "PLACEHOLDER": "Enter duration"
+    "PLACEHOLDER": "Введите длительность"
   },
   "CHANNEL_SELECTOR": {
-    "COMING_SOON": "Coming Soon!"
+    "COMING_SOON": "Скоро!"
   }
 }

app/javascript/dashboard/i18n/locale/ru/contact.json

@@ -18,9 +18,9 @@
     "CREATED_AT_LABEL": "Создан",
     "NEW_MESSAGE": "Новое сообщение",
     "CALL": "Вызов",
-    "CALL_UNDER_DEVELOPMENT": "Calling is under development",
+    "CALL_UNDER_DEVELOPMENT": "Звонки находятся в разработке",
     "VOICE_INBOX_PICKER": {
-      "TITLE": "Choose a voice inbox"
+      "TITLE": "Выберите голосовую почту"
     },
     "CONVERSATIONS": {
       "NO_RECORDS_FOUND": "Нет предыдущих диалогов, связанных с этим контактом.",
@@ -476,7 +476,7 @@
       "DELETE_CONTACT": "Удалить контакт",
       "DELETE_DIALOG": {
         "TITLE": "Подтвердите удаление",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Вы уверены, что хотите удалить этот контакт?",
         "CONFIRM": "Да, удалить",
         "API": {
           "SUCCESS_MESSAGE": "Кампания успешно удалена",
@@ -554,12 +554,12 @@
         "WROTE": "написал",
         "YOU": "Вы",
         "SAVE": "Сохранить заметку",
-        "ADD_NOTE": "Add contact note",
+        "ADD_NOTE": "Добавить примечание",
         "EXPAND": "Развернуть",
         "COLLAPSE": "Свернуть",
-        "NO_NOTES": "No notes, you can add notes from the contact details page.",
+        "NO_NOTES": "Нет заметок, вы можете добавить заметки на странице контактов.",
         "EMPTY_STATE": "Нет заметок, связанных с этим контактом. Вы можете добавить заметку в поле выше.",
-        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
+        "CONVERSATION_EMPTY_STATE": "Пока нет заметок. Используйте кнопку \"Добавить заметку\", чтобы создать ее."
       }
     },
     "EMPTY_STATE": {
@@ -568,7 +568,7 @@
       "BUTTON_LABEL": "Добавить контакт",
       "SEARCH_EMPTY_STATE_TITLE": "Нет контактов по вашему запросу 🔍",
       "LIST_EMPTY_STATE_TITLE": "Нет контактов в этом виде 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "ACTIVE_EMPTY_STATE_TITLE": "В данный момент нет активных контактов 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {

app/javascript/dashboard/i18n/locale/ru/contentTemplates.json

@@ -1,33 +1,33 @@
 {
   "CONTENT_TEMPLATES": {
     "MODAL": {
-      "TITLE": "Twilio Templates",
+      "TITLE": "Шаблон Twilio",
-      "SUBTITLE": "Select the Twilio template you want to send",
+      "SUBTITLE": "Выберите шаблон Twilio, который вы хотите отправлять",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+      "TEMPLATE_SELECTED_SUBTITLE": "Настройка шаблона: {templateName}"
     },
     "PICKER": {
       "SEARCH_PLACEHOLDER": "Найти шаблоны",
       "NO_TEMPLATES_FOUND": "Не найдено шаблонов для",
       "NO_CONTENT": "Нет содержимого",
-      "HEADER": "Header",
+      "HEADER": "Заголовок",
-      "BODY": "Body",
+      "BODY": "Основной текст",
-      "FOOTER": "Footer",
+      "FOOTER": "Нижний текст",
-      "BUTTONS": "Buttons",
+      "BUTTONS": "Кнопки",
       "CATEGORY": "Категория",
-      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT": "Медиа",
-      "MEDIA_CONTENT_FALLBACK": "media content",
+      "MEDIA_CONTENT_FALLBACK": "медиа",
-      "NO_TEMPLATES_AVAILABLE": "No Twilio templates available. Click refresh to sync templates from Twilio.",
+      "NO_TEMPLATES_AVAILABLE": "Шаблоны Twilio недоступны. Нажмите \"Обновить\" для синхронизации шаблонов из Twilio.",
-      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_BUTTON": "Обновить шаблоны",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_SUCCESS": "Обновление шаблонов запущено. Обновление может занять несколько минут.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "REFRESH_ERROR": "Не удалось обновить шаблоны. Попробуйте ещё раз.",
       "LABELS": {
         "LANGUAGE": "Язык",
         "TEMPLATE_BODY": "Тело шаблона",
         "CATEGORY": "Категория"
       },
       "TYPES": {
-        "MEDIA": "Media",
+        "MEDIA": "Медиа",
-        "QUICK_REPLY": "Quick Reply",
+        "QUICK_REPLY": "Быстрый ответ",
         "TEXT": "Текст"
       }
     },
@@ -39,8 +39,8 @@
       "GO_BACK_LABEL": "Вернуться",
       "SEND_MESSAGE_LABEL": "Отправить сообщение",
       "FORM_ERROR_MESSAGE": "Пожалуйста, заполните все переменные перед отправкой",
-      "MEDIA_HEADER_LABEL": "{type} Header",
+      "MEDIA_HEADER_LABEL": "{type} Заголовок",
-      "MEDIA_URL_LABEL": "Enter full media URL",
+      "MEDIA_URL_LABEL": "Введите URL медиа",
       "MEDIA_URL_PLACEHOLDER": "https://example.com/image.jpg"
     },
     "FORM": {

app/javascript/dashboard/i18n/locale/ru/conversation.json

@@ -32,17 +32,17 @@
     "LOADING_CONVERSATIONS": "Загрузка диалогов",
     "CANNOT_REPLY": "Вы не можете ответить из-за",
     "24_HOURS_WINDOW": "Ограничение на 24 часа",
-    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
+    "API_HOURS_WINDOW": "Вы можете ответить на этот диалог только в течение {hours} часов",
     "NOT_ASSIGNED_TO_YOU": "Этот диалог вам не назначен. Вы хотите назначить этот диалог себе?",
     "ASSIGN_TO_ME": "Назначить мне",
-    "BOT_HANDOFF_MESSAGE": "You are responding to a conversation which is currently handled by an assistant or a bot.",
+    "BOT_HANDOFF_MESSAGE": "Вы отвечаете на диалог, который в настоящее время обрабатывается ассистентом или ботом.",
-    "BOT_HANDOFF_ACTION": "Mark open and assign to you",
+    "BOT_HANDOFF_ACTION": "Отметить как открытый и назначить вам",
-    "BOT_HANDOFF_REOPEN_ACTION": "Mark conversation open",
+    "BOT_HANDOFF_REOPEN_ACTION": "Отметить диалог как открытый",
-    "BOT_HANDOFF_SUCCESS": "Conversation has been handed over to you",
+    "BOT_HANDOFF_SUCCESS": "Диалог был передан вам",
-    "BOT_HANDOFF_ERROR": "Failed to take over the conversation. Please try again.",
+    "BOT_HANDOFF_ERROR": "Не удалось принять диалог. Пожалуйста, попробуйте еще раз.",
     "TWILIO_WHATSAPP_CAN_REPLY": "Вы можете ответить в этой беседе только с помощью шаблона сообщения",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "Ограничение на 24 часа",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
+    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "Данный аккаунт Instagram был перенесен в новый канал Instagram. Все новые сообщения будут появляться там. Вы больше не сможете отправлять сообщения из этого диалога.",
     "REPLYING_TO": "Вы отвечаете на:",
     "REMOVE_SELECTION": "Удалить выделенное",
     "DOWNLOAD": "Скачать",
@@ -72,15 +72,15 @@
       "HIDE_LABELS": "Скрыть метки"
     },
     "VOICE_CALL": {
-      "INCOMING_CALL": "Incoming call",
+      "INCOMING_CALL": "Входящий звонок",
-      "OUTGOING_CALL": "Outgoing call",
+      "OUTGOING_CALL": "Исходящий звонок",
-      "CALL_IN_PROGRESS": "Call in progress",
+      "CALL_IN_PROGRESS": "Идёт звонок",
-      "NO_ANSWER": "No answer",
+      "NO_ANSWER": "Нет ответа",
-      "MISSED_CALL": "Missed call",
+      "MISSED_CALL": "Пропущенный звонок",
-      "CALL_ENDED": "Call ended",
+      "CALL_ENDED": "Звонок завершен",
-      "NOT_ANSWERED_YET": "Not answered yet",
+      "NOT_ANSWERED_YET": "Пока нет ответа",
-      "THEY_ANSWERED": "They answered",
+      "THEY_ANSWERED": "Они ответили",
-      "YOU_ANSWERED": "You answered"
+      "YOU_ANSWERED": "Вы ответили"
     },
     "HEADER": {
       "RESOLVE_ACTION": "Завершить",
@@ -160,9 +160,9 @@
       "AGENTS_LOADING": "Загрузка агентов...",
       "ASSIGN_TEAM": "Назначить команду",
       "DELETE": "Удалить диалог",
-      "OPEN_IN_NEW_TAB": "Open in new tab",
+      "OPEN_IN_NEW_TAB": "Открыть в новой вкладке",
-      "COPY_LINK": "Copy conversation link",
+      "COPY_LINK": "Скопировать ссылку на диалог",
-      "COPY_LINK_SUCCESS": "Conversation link copied to clipboard",
+      "COPY_LINK_SUCCESS": "Ссылка на диалог скопирована в буфер обмена",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "ID разговора {conversationId} присвоен \"{agentName}\"",
@@ -229,11 +229,11 @@
         }
       },
       "QUOTED_REPLY": {
-        "ENABLE_TOOLTIP": "Include quoted email thread",
+        "ENABLE_TOOLTIP": "Включить цитируемые сообщения email",
-        "DISABLE_TOOLTIP": "Don't include quoted email thread",
+        "DISABLE_TOOLTIP": "Не включать цитируемые сообщения электронной почты",
-        "REMOVE_PREVIEW": "Remove quoted email thread",
+        "REMOVE_PREVIEW": "Удалить цитируемые сообщения email",
-        "COLLAPSE": "Collapse preview",
+        "COLLAPSE": "Свернуть предпросмотр",
-        "EXPAND": "Expand preview"
+        "EXPAND": "Развернуть предпросмотр"
       }
     },
     "VISIBLE_TO_AGENTS": "Приватная заметка: видна только вам и вашей команде",
@@ -334,11 +334,11 @@
       "CONVERSATION_ACTIONS": "Действия в беседе",
       "CONVERSATION_LABELS": "Категории Диалога",
       "CONVERSATION_INFO": "Информация о беседе",
-      "CONTACT_NOTES": "Contact Notes",
+      "CONTACT_NOTES": "Заметки контактов",
       "CONTACT_ATTRIBUTES": "Атрибуты контакта",
       "PREVIOUS_CONVERSATION": "Предыдущие диалоги",
       "MACROS": "Макросс",
-      "LINEAR_ISSUES": "Linked Linear Issues",
+      "LINEAR_ISSUES": "Связанные проблемы",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {

app/javascript/dashboard/i18n/locale/ru/general.json

@@ -7,6 +7,6 @@
     },
     "CLOSE": "Закрыть",
     "BETA": "Бета",
-    "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it."
+    "BETA_DESCRIPTION": "Эта функция находится в бета-версии и может измениться по мере её улучшения."
   }
 }

app/javascript/dashboard/i18n/locale/ru/generalSettings.json

@@ -1,10 +1,10 @@
 {
   "GENERAL_SETTINGS": {
     "LIMIT_MESSAGES": {
-      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
+      "CONVERSATION": "Вы превысили лимит диалогов. План \"Хакер\" позволяет только 500 диалогов.",
-      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
+      "INBOXES": "Вы превысили лимит входящих сообщений. План \"Хакер\" поддерживает только live-чат на сайте. Дополнительные почтовые ящики, такие как электронная почта, WhatsApp и т.д. требуют платного плана.",
-      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
+      "AGENTS": "Вы превысили лимит агентов. Ваш план разрешает только {allowedAgents} агентов.",
-      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
+      "NON_ADMIN": "Пожалуйста, свяжитесь с вашим администратором, чтобы обновить план и продолжить использовать все функции."
     },
     "TITLE": "Настройки аккаунта",
     "SUBMIT": "Изменить настройки",
@@ -15,23 +15,23 @@
       "SUCCESS": "Настройки аккаунта обновлены"
     },
     "ACCOUNT_DELETE_SECTION": {
-      "TITLE": "Delete your Account",
+      "TITLE": "Удалить ваш аккаунт",
-      "NOTE": "Once you delete your account, all your data will be deleted.",
+      "NOTE": "После удаления учетной записи, все данные будут удалены.",
-      "BUTTON_TEXT": "Delete Your Account",
+      "BUTTON_TEXT": "Удалить ваш аккаунт",
       "CONFIRM": {
-        "TITLE": "Delete Account",
+        "TITLE": "Удалить аккаунт",
-        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
+        "MESSAGE": "Удаление учетной записи необратимо. Введите имя вашей учетной записи ниже, чтобы подтвердить ее удаление.",
         "BUTTON_TEXT": "Удалить",
         "DISMISS": "Отменить",
         "PLACE_HOLDER": "Пожалуйста, введите {accountName} для подтверждения"
       },
-      "SUCCESS": "Account marked for deletion",
+      "SUCCESS": "Учетная запись отмечена как удаленная",
-      "FAILURE": "Could not delete account, try again!",
+      "FAILURE": "Не удалось удалить аккаунт, попробуйте еще раз!",
       "SCHEDULED_DELETION": {
-        "TITLE": "Account Scheduled for Deletion",
+        "TITLE": "Учетная запись запланирована к удалению",
-        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
+        "MESSAGE_MANUAL": "Эта учетная запись запланирована к удалению {deletionDate}. Это было запрошено администратором. Вы можете отменить удаление до этой даты.",
-        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
+        "MESSAGE_INACTIVITY": "Эта учетная запись запланирована к удалению {deletionDate} из-за отсутствия активности. Вы можете отменить удаление до этой даты.",
-        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
+        "CLEAR_BUTTON": "Отменить запланированное удаление"
       }
     },
     "FORM": {
@@ -53,8 +53,8 @@
           "PLACEHOLDER": "30",
           "ERROR": "Время автозавершения должно быть между 10 минутами и 999 днями",
           "API": {
-            "SUCCESS": "Auto resolve settings updated successfully",
+            "SUCCESS": "Настройки автозавершения успешно обновлены",
-            "ERROR": "Failed to update auto resolve settings"
+            "ERROR": "Не удалось обновить настройки автозавершения"
           }
         },
         "MESSAGE": {
@@ -93,30 +93,30 @@
         "ERROR": ""
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
+        "LABEL": "Исключить неотвеченные диалоги",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+        "HELP": "Если включено, система пропускает разрешение диалогов, которые все еще ждут ответа агента."
       },
       "AUDIO_TRANSCRIPTION": {
-        "TITLE": "Transcribe Audio Messages",
+        "TITLE": "Расшифровать аудио сообщения",
-        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "NOTE": "Автоматически расшифровывать аудио сообщения в диалогах. Генерировать текстовые субтитры при отправке или получении звукового сообщения и отображать их вместе с сообщением.",
         "API": {
-          "SUCCESS": "Audio transcription setting updated successfully",
+          "SUCCESS": "Настройки расшифровки аудио сообщений успешно обновлены",
-          "ERROR": "Failed to update audio transcription setting"
+          "ERROR": "Не удалось обновить настройки расшифровки аудио сообщений"
         }
       },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
+        "LABEL": "Длительность бездействия для автозавершения",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "HELP": "Длительность бездействия для автозавершения, если не было активности",
         "PLACEHOLDER": "30",
         "ERROR": "Время автозавершения должно быть между 10 минутами и 999 днями",
         "API": {
           "SUCCESS": "Настройки автозавершения сохранены",
-          "ERROR": "Failed to update auto resolve settings"
+          "ERROR": "Не удалось обновить настройки автозавершения"
         },
         "UPDATE_BUTTON": "Обновить",
-        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_LABEL": "Сообщение при автозавершении",
         "MESSAGE_PLACEHOLDER": "Диалог помечен завершенным автоматически из-за бездействия в течение 15 дней",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "MESSAGE_HELP": "Это сообщение отправляется клиенту, когда разговор автоматически решен системой из-за бездействия."
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Для вашего аккаунта включено продолжение диалогов по электронной почте.",
@@ -126,7 +126,7 @@
     "UPDATE_CHATWOOT": "Доступно обновление {latestChatwootVersion} для Chatwoot. Пожалуйста, обновите свою версию.",
     "LEARN_MORE": "Узнайте больше",
     "PAYMENT_PENDING": "Ваш платеж в ожидании. Пожалуйста, обновите платежную информацию, чтобы продолжить использовать Chatwoot",
-    "UPGRADE": "Upgrade to continue using Chatwoot",
+    "UPGRADE": "Обновитесь, чтобы продолжить использовать Chatwoot",
     "LIMITS_UPGRADE": "Превышен лимит использования вашего тарифного плана, пожалуйста, обновите тарифный план, чтобы продолжить использовать Chatwoot",
     "OPEN_BILLING": "Открыть платеж"
   },
@@ -134,7 +134,7 @@
     "MULTISELECT": {
       "ENTER_TO_SELECT": "Нажмите Enter для выбора",
       "ENTER_TO_REMOVE": "Нажмите Enter для удаления",
-      "NO_OPTIONS": "List is empty",
+      "NO_OPTIONS": "Список пуст",
       "SELECT_ONE": "Выберите один",
       "SELECT": "Выбрать"
     }

app/javascript/dashboard/i18n/locale/ru/helpCenter.json

@@ -160,8 +160,8 @@
         },
         "SEND_CNAME_INSTRUCTIONS": {
           "API": {
-            "SUCCESS_MESSAGE": "CNAME instructions sent successfully",
+            "SUCCESS_MESSAGE": "Инструкции CNAME успешно отправлены",
-            "ERROR_MESSAGE": "Error while sending CNAME instructions"
+            "ERROR_MESSAGE": "Ошибка при отправке инструкций CNAME"
           }
         }
       },
@@ -703,7 +703,7 @@
         "LABEL": "Метка",
         "PLACEHOLDER": "руководство пользователя",
         "ERROR": "Необходимо указать метку",
-        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
+        "FORMAT_ERROR": "Пожалуйста, введите правильное короткое имя, например: user-guide"
       }
     },
     "PORTAL_SETTINGS": {
@@ -732,7 +732,7 @@
         "HOME_PAGE_LINK": {
           "LABEL": "Ссылка на домашнюю страницу",
           "PLACEHOLDER": "Ссылка на главную страницу портала",
-          "ERROR": "Enter a valid URL. The Home page link must start with 'http://' or 'https://'."
+          "ERROR": "Введите правильный URL. Ссылка на главную страницу должна начинаться с 'http://' или 'https://'."
         },
         "SLUG": {
           "LABEL": "Метка",
@@ -742,7 +742,7 @@
           "LABEL": "Виджет онлайн чата",
           "PLACEHOLDER": "Выберите виджет онлайн чата",
           "HELP_TEXT": "Выберите виджет онлайн-чата, который появится в вашем центре помощи",
-          "NONE_OPTION": "No widget"
+          "NONE_OPTION": "Нет виджета"
         },
         "BRAND_COLOR": {
           "LABEL": "Цвет бренда"
@@ -754,14 +754,14 @@
           "HEADER": "Свой домен",
           "LABEL": "Свой домен:",
           "DESCRIPTION": "Вы можете разместить ваш портал на собственном домене. Например, если ваш сайт — yourdomain.com, и вы хотите, чтобы ваш портал был доступен по адресу docs.yourdomain.com, просто введите это в это поле.",
-          "STATUS_DESCRIPTION": "Your custom portal will start working as soon as it is verified.",
+          "STATUS_DESCRIPTION": "Ваш портал начнет работать, как только он будет проверен.",
           "PLACEHOLDER": "Пользовательский домен портала",
           "EDIT_BUTTON": "Редактировать",
           "ADD_BUTTON": "Добавить пользовательский домен",
           "STATUS": {
             "LIVE": "Онлайн",
-            "PENDING": "Awaiting verification",
+            "PENDING": "Ожидание проверки",
-            "ERROR": "Verification failed"
+            "ERROR": "Проверка не удалась"
           },
           "DIALOG": {
             "ADD_HEADER": "Добавить пользовательский домен",
@@ -771,17 +771,17 @@
             "LABEL": "Свой домен",
             "PLACEHOLDER": "Пользовательский домен портала",
             "ERROR": "Требуется пользовательский домен",
-            "FORMAT_ERROR": "Please enter a valid domain URL e.g. docs.yourdomain.com"
+            "FORMAT_ERROR": "Пожалуйста, введите корректный URL домена, например docs.yourdomain.com"
           },
           "DNS_CONFIGURATION_DIALOG": {
             "HEADER": "Настройка DNS",
             "DESCRIPTION": "Войдите в учетную запись с вашим DNS провайдером и добавьте запись CNAME для поддомена, указывающего на chatwoot.help",
-            "COPY": "Successfully copied CNAME",
+            "COPY": "CNAME успешно скопирован",
             "SEND_INSTRUCTIONS": {
-              "HEADER": "Send instructions",
+              "HEADER": "Отправить инструкции",
-              "DESCRIPTION": "If you would prefer to have someone from your development team to handle this step, you can enter email address below, and we will send them the required instructions.",
+              "DESCRIPTION": "Если вы предпочитаете иметь кого-то из вашей команды разработчиков, вы можете ввести адрес электронной почты ниже, и мы отправим им необходимые инструкции.",
-              "PLACEHOLDER": "Enter their email",
+              "PLACEHOLDER": "Введите их email",
-              "ERROR": "Enter a valid email address",
+              "ERROR": "Введите правильный адрес электронной почты",
               "SEND_BUTTON": "Отправить"
             }
           }
@@ -810,56 +810,56 @@
       }
     },
     "PDF_UPLOAD": {
-      "TITLE": "Upload PDF Document",
+      "TITLE": "Загрузить PDF документ",
-      "DESCRIPTION": "Upload a PDF document to automatically generate FAQs using AI",
+      "DESCRIPTION": "Загрузить PDF документ для автоматической генерации FAQ с помощью ИИ",
-      "DRAG_DROP_TEXT": "Drag and drop your PDF file here, or click to select",
+      "DRAG_DROP_TEXT": "Перетащите ваш PDF файл сюда или нажмите кнопку \"Выбрать\"",
-      "SELECT_FILE": "Select PDF File",
+      "SELECT_FILE": "Выбрать PDF файл",
-      "ADDITIONAL_CONTEXT_LABEL": "Additional Context (Optional)",
+      "ADDITIONAL_CONTEXT_LABEL": "Дополнительный контекст (Опционально)",
-      "ADDITIONAL_CONTEXT_PLACEHOLDER": "Provide any additional context or instructions for FAQ generation...",
+      "ADDITIONAL_CONTEXT_PLACEHOLDER": "Предоставьте любой дополнительный контекст или инструкции для генерации FAQ...",
       "UPLOADING": "Загружаем...",
-      "UPLOAD": "Upload & Process",
+      "UPLOAD": "Загрузить и обработать",
       "CANCEL": "Отменить",
-      "ERROR_INVALID_TYPE": "Please select a valid PDF file",
+      "ERROR_INVALID_TYPE": "Пожалуйста, выберите корректный файл PDF",
-      "ERROR_FILE_TOO_LARGE": "File size must be less than 512MB",
+      "ERROR_FILE_TOO_LARGE": "Размер файла должен быть меньше 512MB",
-      "ERROR_UPLOAD_FAILED": "Failed to upload PDF. Please try again."
+      "ERROR_UPLOAD_FAILED": "Не удалось загрузить PDF. Пожалуйста, попробуйте еще раз."
     },
     "PDF_DOCUMENTS": {
-      "TITLE": "PDF Documents",
+      "TITLE": "PDF документы",
-      "DESCRIPTION": "Manage uploaded PDF documents and generate FAQs from them",
+      "DESCRIPTION": "Управление загруженными документами PDF и сгенерированными FAQ",
-      "UPLOAD_PDF": "Upload PDF",
+      "UPLOAD_PDF": "Загрузить PDF",
-      "UPLOAD_FIRST_PDF": "Upload your first PDF",
+      "UPLOAD_FIRST_PDF": "Загрузите первый PDF",
-      "UPLOADED_BY": "Uploaded by",
+      "UPLOADED_BY": "Загружен",
-      "GENERATE_FAQS": "Generate FAQs",
+      "GENERATE_FAQS": "Сгенерировать FAQ",
       "GENERATING": "Создание...",
-      "CONFIRM_DELETE": "Are you sure you want to delete {filename}?",
+      "CONFIRM_DELETE": "Вы уверены, что хотите удалить {filename}?",
       "EMPTY_STATE": {
-        "TITLE": "No PDF documents yet",
+        "TITLE": "Документов PDF пока нет",
-        "DESCRIPTION": "Upload PDF documents to automatically generate FAQs using AI"
+        "DESCRIPTION": "Загрузите PDF документы для автоматического сгенерированные FAQ с помощью ИИ"
       },
       "STATUS": {
-        "UPLOADED": "Ready",
+        "UPLOADED": "Готово",
-        "PROCESSING": "Processing",
+        "PROCESSING": "Обрабатывается",
         "PROCESSED": "Выполнено",
-        "FAILED": "Failed"
+        "FAILED": "Не удалось"
       }
     },
     "CONTENT_GENERATION": {
-      "TITLE": "Content Generation",
+      "TITLE": "Генерация контента",
-      "DESCRIPTION": "Upload PDF documents to automatically generate FAQ content using AI",
+      "DESCRIPTION": "Загрузите PDF документы для автоматического генерации FAQ с помощью ИИ",
-      "UPLOAD_TITLE": "Upload PDF Document",
+      "UPLOAD_TITLE": "Загрузить PDF документ",
-      "DRAG_DROP": "Drag and drop your PDF file here, or click to select",
+      "DRAG_DROP": "Перетащите ваш PDF файл сюда или нажмите кнопку \"Выбрать\"",
-      "SELECT_FILE": "Select PDF File",
+      "SELECT_FILE": "Выбрать PDF файл",
-      "UPLOADING": "Processing document...",
+      "UPLOADING": "Обработка документа...",
-      "UPLOAD_SUCCESS": "Document processed successfully!",
+      "UPLOAD_SUCCESS": "Документ успешно обработан!",
-      "UPLOAD_ERROR": "Failed to upload document. Please try again.",
+      "UPLOAD_ERROR": "Не удалось загрузить документ. Пожалуйста, попробуйте еще раз.",
-      "INVALID_FILE_TYPE": "Please select a valid PDF file",
+      "INVALID_FILE_TYPE": "Пожалуйста, выберите корректный файл PDF",
-      "FILE_TOO_LARGE": "File size must be less than 512MB",
+      "FILE_TOO_LARGE": "Размер файла должен быть меньше 512MB",
-      "GENERATED_CONTENT": "Generated FAQ Content",
+      "GENERATED_CONTENT": "Генерировать FAQ контент",
-      "PUBLISH_SELECTED": "Publish Selected",
+      "PUBLISH_SELECTED": "Опубликовать выбранные",
-      "PUBLISHING": "Publishing...",
+      "PUBLISHING": "Публикация...",
-      "FROM_DOCUMENT": "From document",
+      "FROM_DOCUMENT": "Из документа",
-      "NO_CONTENT": "No generated content available. Upload a PDF document to get started.",
+      "NO_CONTENT": "Сгенерированный контент недоступен. Загрузите документ PDF, чтобы начать.",
-      "LOADING": "Loading generated content..."
+      "LOADING": "Загрузка сгенерированного контента..."
     }
   }
 }

app/javascript/dashboard/i18n/locale/ru/inbox.json

@@ -74,21 +74,21 @@
       "DELETE_ALL_READ": "Все прочитанные уведомления удалены"
     },
     "REAUTHORIZE": {
-      "TITLE": "Reauthorization Required",
+      "TITLE": "Требуется авторизация",
-      "DESCRIPTION": "Your WhatsApp connection has expired. Please reconnect to continue receiving and sending messages.",
+      "DESCRIPTION": "Время вашего соединения с WhatsApp истекло. Пожалуйста, подключитесь заново, чтобы продолжать получать и отправлять сообщения.",
-      "BUTTON_TEXT": "Reconnect WhatsApp",
+      "BUTTON_TEXT": "Переподключить WhatsApp",
-      "LOADING_FACEBOOK": "Loading Facebook SDK...",
+      "LOADING_FACEBOOK": "Загрузка Facebook SDK...",
-      "SUCCESS": "WhatsApp reconnected successfully",
+      "SUCCESS": "WhatsApp успешно подключен заново",
-      "ERROR": "Failed to reconnect WhatsApp. Please try again.",
+      "ERROR": "Не удалось перенастроить WhatsApp Business. Пожалуйста, попробуйте еще раз.",
-      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID is not configured. Please contact your administrator.",
+      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID не настроен. Пожалуйста, обратитесь к администратору.",
-      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID is not configured. Please contact your administrator.",
+      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID не настроен. Пожалуйста, обратитесь к администратору.",
-      "CONFIGURATION_ERROR": "Configuration error occurred during reauthorization.",
+      "CONFIGURATION_ERROR": "Произошла ошибка конфигурации при повторной авторизации.",
-      "FACEBOOK_LOAD_ERROR": "Failed to load Facebook SDK. Please try again.",
+      "FACEBOOK_LOAD_ERROR": "Не удалось загрузить Facebook SDK. Пожалуйста, попробуйте еще раз.",
       "TROUBLESHOOTING": {
-        "TITLE": "Troubleshooting",
+        "TITLE": "Устранение проблем",
-        "POPUP_BLOCKED": "Ensure pop-ups are allowed for this site",
+        "POPUP_BLOCKED": "Убедитесь, что всплывающие окна разрешены для этого сайта",
-        "COOKIES": "Third-party cookies must be enabled",
+        "COOKIES": "Сторонние cookies должны быть включены",
-        "ADMIN_ACCESS": "You need admin access to the WhatsApp Business Account"
+        "ADMIN_ACCESS": "Вам нужен доступ администратора к учетной записи WhatsApp Business"
       }
     }
   }

app/javascript/dashboard/i18n/locale/ru/inboxMgmt.json

@@ -5,8 +5,8 @@
     "LEARN_MORE": "Узнать больше о «Входящих»",
     "RECONNECTION_REQUIRED": "Входящие сообщения отключены. Вы не будете получать новые сообщения пока не пройдете авторизацию повторно.",
     "CLICK_TO_RECONNECT": "Нажмите здесь для повторного подключения.",
-    "WHATSAPP_REGISTRATION_INCOMPLETE": "Your WhatsApp Business registration isn’t complete. Please check your display name status in Meta Business Manager before reconnecting.",
+    "WHATSAPP_REGISTRATION_INCOMPLETE": "Ваша регистрация в WhatsApp Business не завершена. Пожалуйста, проверьте статус отображения в Meta Business Manager перед повторным подключением.",
-    "COMPLETE_REGISTRATION": "Complete Registration",
+    "COMPLETE_REGISTRATION": "Завершить регистрацию",
     "LIST": {
       "404": "У вас пока нет источников."
     },
@@ -49,13 +49,13 @@
         "CREATE_INBOX": "Создать источник"
       },
       "INSTAGRAM": {
-        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
+        "CONTINUE_WITH_INSTAGRAM": "Продолжить в Instagram",
-        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
+        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Подключить ваш профиль Instagram",
-        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
+        "HELP": "Чтобы добавить ваш профиль в Instagram в качестве источника, вам нужно авторизоваться в вашем Instagram профиле, нажав на 'Продолжить в Instagram' ",
-        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
+        "ERROR_MESSAGE": "Произошла ошибка при подключении к Instagram, попробуйте еще раз",
-        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
+        "ERROR_AUTH": "Произошла ошибка при подключении к Instagram, попробуйте еще раз",
-        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
+        "NEW_INBOX_SUGGESTION": "Ранее эта учетная запись Instagram была связана с другой папкой \"Входящие\" и теперь была перенесена сюда. Здесь появятся все новые сообщения. Старая папка \"Входящие\" больше не сможет отправлять или получать сообщения для этой учетной записи.",
-        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
+        "DUPLICATE_INBOX_BANNER": "Этот аккаунт Instagram был перенесен в новый почтовый ящик Instagram. Вы больше не сможете отправлять и получать сообщения Instagram из этого ящика."
       },
       "TWITTER": {
         "HELP": "Чтобы добавить свой Twitter профиль в качестве источника, вам нужно авторизоваться при помощи входа через Twitter ",
@@ -224,16 +224,16 @@
         "DESC": "Начните поддерживать своих клиентов через WhatsApp.",
         "PROVIDERS": {
           "LABEL": "Поставщик API",
-          "WHATSAPP_EMBEDDED": "WhatsApp Business",
+          "WHATSAPP_EMBEDDED": "WhatsApp Бизнес",
           "TWILIO": "Twilio",
           "WHATSAPP_CLOUD": "WhatsApp Cloud",
-          "WHATSAPP_CLOUD_DESC": "Quick setup through Meta",
+          "WHATSAPP_CLOUD_DESC": "Быстрая настройка через Meta",
-          "TWILIO_DESC": "Connect via Twilio credentials",
+          "TWILIO_DESC": "Подключиться через Twilio",
           "360_DIALOG": "360Dialog"
         },
         "SELECT_PROVIDER": {
-          "TITLE": "Select your API provider",
+          "TITLE": "Выберите провайдера API",
-          "DESCRIPTION": "Choose your WhatsApp provider. You can connect directly through Meta which requires no setup, or connect through Twilio using your account credentials."
+          "DESCRIPTION": "Выберите своего провайдера WhatsApp. Вы можете подключиться напрямую через Meta без установки, или подключиться через Twilio, используя учетные данные вашего аккаунта."
         },
         "INBOX_NAME": {
           "LABEL": "Имя источника",
@@ -274,76 +274,76 @@
         },
         "SUBMIT_BUTTON": "Создать канал WhatsApp",
         "EMBEDDED_SIGNUP": {
-          "TITLE": "Quick setup with Meta",
+          "TITLE": "Быстрая настройка с Meta",
-          "DESC": "Use the WhatsApp Embedded Signup flow to quickly connect new numbers. You will be redirected to Meta to log into your WhatsApp Business account. Having admin access will help make the setup smooth and easy.",
+          "DESC": "Используйте WhatsApp Embedded Signup, чтобы быстро связать новые номера. Вы будете перенаправлены в Meta для входа в Вашу учетную запись WhatsApp Business. Наличие доступа к админке поможет сделать установку более удобной и лёгкой.",
           "BENEFITS": {
-            "TITLE": "Benefits of Embedded Signup:",
+            "TITLE": "Преимущества Embedded Signup:",
-            "EASY_SETUP": "No manual configuration required",
+            "EASY_SETUP": "Не требуется ручная настройка",
-            "SECURE_AUTH": "Secure OAuth based authentication",
+            "SECURE_AUTH": "Аутентификация на основе Secure OAuth",
-            "AUTO_CONFIG": "Automatic webhook and phone number configuration"
+            "AUTO_CONFIG": "Автоматическая настройка webhook и номера телефона"
           },
           "LEARN_MORE": {
-            "TEXT": "To learn more about integrated signup, pricing, and limitations, visit {link}.",
+            "TEXT": "Чтобы узнать больше о Embedded Signup, ценах и ограничениях, посетите {link}.",
-            "LINK_TEXT": "this link"
+            "LINK_TEXT": "данную ссылку"
           },
-          "SUBMIT_BUTTON": "Connect with WhatsApp Business",
+          "SUBMIT_BUTTON": "Связать с WhatsApp Business",
-          "AUTH_PROCESSING": "Authenticating with Meta",
+          "AUTH_PROCESSING": "Аутентификация с помощью Meta",
-          "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
+          "WAITING_FOR_BUSINESS_INFO": "Пожалуйста, завершите настройку бизнеса в окне Meta...",
-          "PROCESSING": "Setting up your WhatsApp Business Account",
+          "PROCESSING": "Настройте свой WhatsApp Business аккаунт",
-          "LOADING_SDK": "Loading Facebook SDK...",
+          "LOADING_SDK": "Загрузка Facebook SDK...",
-          "CANCELLED": "WhatsApp Signup was cancelled",
+          "CANCELLED": "Регистрация WhatsApp была отменена",
-          "SUCCESS_TITLE": "WhatsApp Business Account Connected!",
+          "SUCCESS_TITLE": "Аккаунт WhatsApp Business был подключен!",
-          "WAITING_FOR_AUTH": "Waiting for authentication...",
+          "WAITING_FOR_AUTH": "Ожидание аутентификации...",
-          "INVALID_BUSINESS_DATA": "Invalid business data received from Facebook. Please try again.",
+          "INVALID_BUSINESS_DATA": "Получены неверные данные из Facebook. Пожалуйста, попробуйте еще раз.",
-          "SIGNUP_ERROR": "Signup error occurred",
+          "SIGNUP_ERROR": "Произошла ошибка регистрации",
-          "AUTH_NOT_COMPLETED": "Authentication not completed. Please restart the process.",
+          "AUTH_NOT_COMPLETED": "Аутентификация не завершена. Пожалуйста, перезапустите процесс.",
-          "SUCCESS_FALLBACK": "WhatsApp Business Account has been successfully configured",
+          "SUCCESS_FALLBACK": "Аккаунт WhatsApp Business был успешно настроен",
-          "MANUAL_FALLBACK": "If your number is already connected to the WhatsApp Business Platform (API), or if you’re a tech provider onboarding your own number, please use the {link} flow",
+          "MANUAL_FALLBACK": "Если ваш номер уже подключен к WhatsApp Business Platform (API), или, если вы используете технологический провайдер, используйте ссылку {link} ",
-          "MANUAL_LINK_TEXT": "manual setup flow"
+          "MANUAL_LINK_TEXT": "для ручной настройки"
         },
         "API": {
           "ERROR_MESSAGE": "Не удалось сохранить канал WhatsApp"
         }
       },
       "VOICE": {
-        "TITLE": "Voice Channel",
+        "TITLE": "Голосовой канал",
-        "DESC": "Integrate Twilio Voice and start supporting your customers via phone calls.",
+        "DESC": "Интегрируйте Twilio Voice и начните поддерживать ваших клиентов по телефонным звонкам.",
         "PHONE_NUMBER": {
           "LABEL": "Номер телефона",
-          "PLACEHOLDER": "Enter your phone number (e.g. +1234567890)",
+          "PLACEHOLDER": "Введите ваш номер телефона (напр. +1234567890)",
-          "ERROR": "Please provide a valid phone number in E.164 format (e.g. +1234567890)"
+          "ERROR": "Пожалуйста, введите правильный номер телефона в формате E.164 (например, +1234567890)"
         },
         "TWILIO": {
           "ACCOUNT_SID": {
             "LABEL": "SID аккаунта",
-            "PLACEHOLDER": "Enter your Twilio Account SID",
+            "PLACEHOLDER": "Введите SID аккаунта Twilio",
-            "REQUIRED": "Account SID is required"
+            "REQUIRED": "Аккаунт SID обязателен"
           },
           "AUTH_TOKEN": {
             "LABEL": "Токен авторизации",
-            "PLACEHOLDER": "Enter your Twilio Auth Token",
+            "PLACEHOLDER": "Введите ваш Twilio токен авторизации",
-            "REQUIRED": "Auth Token is required"
+            "REQUIRED": "Токен авторизации обязателен"
           },
           "API_KEY_SID": {
             "LABEL": "API Ключ SID",
-            "PLACEHOLDER": "Enter your Twilio API Key SID",
+            "PLACEHOLDER": "Введите ваш Twilio API ключ SID",
-            "REQUIRED": "API Key SID is required"
+            "REQUIRED": "API Key SID обязателен"
           },
           "API_KEY_SECRET": {
             "LABEL": "Секретный ключ API",
-            "PLACEHOLDER": "Enter your Twilio API Key Secret",
+            "PLACEHOLDER": "Введите ваш Twilio API Key Secret",
-            "REQUIRED": "API Key Secret is required"
+            "REQUIRED": "API Key Secret обязателен"
           }
         },
         "CONFIGURATION": {
           "TWILIO_VOICE_URL_TITLE": "Twilio Voice URL",
-          "TWILIO_VOICE_URL_SUBTITLE": "Configure this URL as the Voice URL on your Twilio phone number and TwiML App.",
+          "TWILIO_VOICE_URL_SUBTITLE": "Настройте этот URL как Voice URL на вашем Twilio телефонном номере и TwiML приложения.",
           "TWILIO_STATUS_URL_TITLE": "Twilio Status Callback URL",
-          "TWILIO_STATUS_URL_SUBTITLE": "Configure this URL as the Status Callback URL on your Twilio phone number."
+          "TWILIO_STATUS_URL_SUBTITLE": "Настройте этот URL как Status Callback URL на ваш Twilio номер телефона."
         },
-        "SUBMIT_BUTTON": "Create Voice Channel",
+        "SUBMIT_BUTTON": "Создать источник Голосовой канал",
         "API": {
-          "ERROR_MESSAGE": "We were not able to create the voice channel"
+          "ERROR_MESSAGE": "Не удалось создать источник голосовой канал"
         }
       },
       "API_CHANNEL": {
@@ -428,48 +428,48 @@
       "AUTH": {
         "TITLE": "Выберите источник",
         "DESC": "Chatwoot поддерживает виджет чата, страницу Facebook, профиль Twitter, Whatsapp, Email и т. д., как канал связи с пользователями. Если вы хотите настроить пользовательский канал, вы можете создать его с помощью канала API. Выберите один канал из списка ниже, чтобы продолжить.",
-        "TITLE_NEXT": "Complete the setup",
+        "TITLE_NEXT": "Завершить установку",
         "TITLE_FINISH": "Voilà!",
         "CHANNEL": {
           "WEBSITE": {
             "TITLE": "Сайт",
-            "DESCRIPTION": "Create a live-chat widget"
+            "DESCRIPTION": "Создать виджет онлайн-чата"
           },
           "FACEBOOK": {
             "TITLE": "Facebook",
-            "DESCRIPTION": "Connect your Facebook page"
+            "DESCRIPTION": "Подключить страницу Facebook"
           },
           "WHATSAPP": {
             "TITLE": "WhatsApp",
-            "DESCRIPTION": "Support your customers on WhatsApp"
+            "DESCRIPTION": "Поддержка ваших клиентов через WhatsApp"
           },
           "EMAIL": {
             "TITLE": "Email",
-            "DESCRIPTION": "Connect with Gmail, Outlook, or other providers"
+            "DESCRIPTION": "Подключить Gmail, Outlook, или других провайдеров"
           },
           "SMS": {
             "TITLE": "SMS",
-            "DESCRIPTION": "Integrate SMS channel with Twilio or bandwidth"
+            "DESCRIPTION": "Интегрировать SMS канала с Twilio или другим провайдером"
           },
           "API": {
             "TITLE": "API",
-            "DESCRIPTION": "Make a custom channel using our API"
+            "DESCRIPTION": "Сделать кастомный канал, используя свой API"
           },
           "TELEGRAM": {
             "TITLE": "Telegram",
-            "DESCRIPTION": "Configure Telegram channel using Bot token"
+            "DESCRIPTION": "Настроить канал Telegram с помощью Bot token"
           },
           "LINE": {
             "TITLE": "Line",
-            "DESCRIPTION": "Integrate your Line channel"
+            "DESCRIPTION": "Интегрировать ваш канал Line"
           },
           "INSTAGRAM": {
             "TITLE": "Instagram",
-            "DESCRIPTION": "Connect your instagram account"
+            "DESCRIPTION": "Подключите ваш аккаунт Instagram"
           },
           "VOICE": {
-            "TITLE": "Voice",
+            "TITLE": "Голосовая связь",
-            "DESCRIPTION": "Integrate with Twilio Voice"
+            "DESCRIPTION": "Интегрировать Twilio Voice"
           }
         }
       },
@@ -526,9 +526,9 @@
       "BUTTON_TEXT": "Перейти",
       "MORE_SETTINGS": "Больше параметров",
       "WEBSITE_SUCCESS": "Вы успешно создали источник-сайт. Скопируйте указанный ниже код и вставьте его на ваш сайт. В следующий раз, когда клиент напишет в чат, диалог автоматически появится здесь.",
-      "WHATSAPP_QR_INSTRUCTION": "Scan the QR code above to quickly test your WhatsApp inbox",
+      "WHATSAPP_QR_INSTRUCTION": "Отсканируйте QR-код выше, чтобы быстро протестировать ваш почтовый ящик WhatsApp",
-      "MESSENGER_QR_INSTRUCTION": "Scan the QR code above to quickly test your Facebook Messenger inbox",
+      "MESSENGER_QR_INSTRUCTION": "Отсканируйте QR-код выше, чтобы быстро протестировать ваш почтовый ящик Facebook Messenger",
-      "TELEGRAM_QR_INSTRUCTION": "Scan the QR code above to quickly test your Telegram inbox"
+      "TELEGRAM_QR_INSTRUCTION": "Отсканируйте QR-код выше, чтобы быстро протестировать ваш почтовый ящик Telegram"
     },
     "REAUTH": "Войти заново",
     "VIEW": "Просмотр",
@@ -607,60 +607,60 @@
       "BUSINESS_HOURS": "Время работы",
       "WIDGET_BUILDER": "Конструктор виджетов",
       "BOT_CONFIGURATION": "Конфигурация бота",
-      "ACCOUNT_HEALTH": "Account Health",
+      "ACCOUNT_HEALTH": "Здоровье аккаунта",
       "CSAT": "CSAT"
     },
     "ACCOUNT_HEALTH": {
-      "TITLE": "Manage your WhatsApp account",
+      "TITLE": "Управление учетной записью WhatsApp",
-      "DESCRIPTION": "Review your WhatsApp account status, messaging limits, and quality. Update settings or resolve issues if needed",
+      "DESCRIPTION": "Проверьте состояние учетной записи WhatsApp, ограничения на сообщения и качество. Обновите настройки или решите проблемы при необходимости",
-      "GO_TO_SETTINGS": "Go to Meta Business Manager",
+      "GO_TO_SETTINGS": "Перейти к Meta Business Manager",
-      "NO_DATA": "Health data is not available",
+      "NO_DATA": "Данные о здоровье отсутствуют",
       "FIELDS": {
         "DISPLAY_PHONE_NUMBER": {
-          "LABEL": "Display phone number",
+          "LABEL": "Показать номер телефона",
-          "TOOLTIP": "Phone number displayed to customers"
+          "TOOLTIP": "Номер телефона, отображаемый покупателям"
         },
         "VERIFIED_NAME": {
-          "LABEL": "Business name",
+          "LABEL": "Название компании",
-          "TOOLTIP": "Business name verified by WhatsApp"
+          "TOOLTIP": "Название компании, подтвержденные WhatsApp"
         },
         "DISPLAY_NAME_STATUS": {
-          "LABEL": "Display name status",
+          "LABEL": "Отображаемое имя статуса",
-          "TOOLTIP": "Status of your business name verification"
+          "TOOLTIP": "Состояние проверки вашего названия компании"
         },
         "QUALITY_RATING": {
-          "LABEL": "Quality rating",
+          "LABEL": "Рейтинг качества",
-          "TOOLTIP": "WhatsApp quality rating for your account"
+          "TOOLTIP": "Оценка качества WhatsApp для вашего аккаунта"
         },
         "MESSAGING_LIMIT_TIER": {
-          "LABEL": "Messaging limit tier",
+          "LABEL": "Лимит сообщений",
-          "TOOLTIP": "Daily messaging limit for your account"
+          "TOOLTIP": "Лимит ежедневных сообщений для вашего аккаунта"
         },
         "ACCOUNT_MODE": {
-          "LABEL": "Account mode",
+          "LABEL": "Режим аккаунта",
-          "TOOLTIP": "Current operating mode of your WhatsApp account"
+          "TOOLTIP": "Текущий режим работы вашей учетной записи WhatsApp"
         }
       },
       "VALUES": {
         "TIERS": {
-          "TIER_250": "250 customers per 24h",
+          "TIER_250": "250 клиентов в сутки",
-          "TIER_1000": "1K customers per 24h",
+          "TIER_1000": "1тыс. клиентов в сутки",
-          "TIER_1K": "1K customers per 24h",
+          "TIER_1K": "1тыс. клиентов в сутки",
-          "TIER_10K": "10K customers per 24h",
+          "TIER_10K": "10тыс. клиентов в сутки",
-          "TIER_100K": "100K customers per 24h",
+          "TIER_100K": "100тыс. клиентов в сутки",
-          "TIER_UNLIMITED": "Unlimited customers per 24h",
+          "TIER_UNLIMITED": "Неограниченно клиентов в сутки",
-          "UNKNOWN": "Rating not available"
+          "UNKNOWN": "Рейтинг не доступен"
         },
         "STATUSES": {
           "APPROVED": "Одобрено",
-          "PENDING_REVIEW": "Pending Review",
+          "PENDING_REVIEW": "Ожидает проверки",
-          "AVAILABLE_WITHOUT_REVIEW": "Available Without Review",
+          "AVAILABLE_WITHOUT_REVIEW": "Доступно без проверки",
-          "REJECTED": "Rejected",
+          "REJECTED": "Отклонено",
-          "DECLINED": "Declined",
+          "DECLINED": "Отказано",
-          "NON_EXISTS": "Non exists"
+          "NON_EXISTS": "Не существует"
         },
         "MODES": {
-          "SANDBOX": "Sandbox",
+          "SANDBOX": "Песочница",
           "LIVE": "Онлайн"
         }
       }
@@ -677,9 +677,9 @@
       "MESSENGER_HEADING": "Скрипт",
       "MESSENGER_SUB_HEAD": "Поместите эту кнопку внутри тега <body>",
       "ALLOWED_DOMAINS": {
-        "TITLE": "Allowed Domains",
+        "TITLE": "Разрешенные домены",
-        "SUBTITLE": "Add wildcard or regular domains separated by commas (leave blank to allow all), e.g. *.chatwoot.dev, chatwoot.com.",
+        "SUBTITLE": "Добавьте подстановочные или обычные домены, разделенные запятыми (оставьте пустым, чтобы разрешить всем), например *.chatwoot.dev, chatwoot.com.",
-        "PLACEHOLDER": "Enter domains separated by commas (eg: *.chatwoot.dev, chatwoot.com)"
+        "PLACEHOLDER": "Введите домены, разделенные запятыми (например: *.chatwoot.dev, chatwoot.com)"
       },
       "INBOX_AGENTS": "Операторы",
       "INBOX_AGENTS_SUB_TEXT": "Добавить или удалить агентов из этого источника",
@@ -716,26 +716,26 @@
       "WHATSAPP_SECTION_UPDATE_PLACEHOLDER": "Введите сюда новый ключ API",
       "WHATSAPP_SECTION_UPDATE_BUTTON": "Обновить",
       "WHATSAPP_EMBEDDED_SIGNUP_TITLE": "WhatsApp Embedded Signup",
-      "WHATSAPP_EMBEDDED_SIGNUP_SUBHEADER": "This inbox is connected through WhatsApp embedded signup.",
+      "WHATSAPP_EMBEDDED_SIGNUP_SUBHEADER": "Этот почтовый ящик подключён через WhatsApp Embedded Signup.",
-      "WHATSAPP_EMBEDDED_SIGNUP_DESCRIPTION": "You can reconfigure this inbox to update your WhatsApp Business settings.",
+      "WHATSAPP_EMBEDDED_SIGNUP_DESCRIPTION": "Вы можете перенастроить этот почтовый ящик для обновления параметров WhatsApp Business.",
-      "WHATSAPP_RECONFIGURE_BUTTON": "Reconfigure",
+      "WHATSAPP_RECONFIGURE_BUTTON": "Изменить настройки",
-      "WHATSAPP_CONNECT_TITLE": "Connect to WhatsApp Business",
+      "WHATSAPP_CONNECT_TITLE": "Подключение к WhatsApp Business",
-      "WHATSAPP_CONNECT_SUBHEADER": "Upgrade to WhatsApp embedded signup for easier management.",
+      "WHATSAPP_CONNECT_SUBHEADER": "Обновитесь до WhatsApp embedded signup, чтобы облегчить управление.",
-      "WHATSAPP_CONNECT_DESCRIPTION": "Connect this inbox to WhatsApp Business for enhanced features and easier management.",
+      "WHATSAPP_CONNECT_DESCRIPTION": "Подключите этот почтовый ящик к WhatsApp Business для расширения функций и упрощения управления.",
       "WHATSAPP_CONNECT_BUTTON": "Подключить",
-      "WHATSAPP_CONNECT_SUCCESS": "Successfully connected to WhatsApp Business!",
+      "WHATSAPP_CONNECT_SUCCESS": "Успешно подключено к WhatsApp Business!",
-      "WHATSAPP_CONNECT_ERROR": "Failed to connect to WhatsApp Business. Please try again.",
+      "WHATSAPP_CONNECT_ERROR": "Не удалось подключиться WhatsApp Business. Пожалуйста, попробуйте еще раз.",
-      "WHATSAPP_RECONFIGURE_SUCCESS": "Successfully reconfigured WhatsApp Business!",
+      "WHATSAPP_RECONFIGURE_SUCCESS": "Успешная перенастройка WhatsApp Business!",
-      "WHATSAPP_RECONFIGURE_ERROR": "Failed to reconfigure WhatsApp Business. Please try again.",
+      "WHATSAPP_RECONFIGURE_ERROR": "Не удалось перенастроить WhatsApp Business. Пожалуйста, попробуйте еще раз.",
-      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID is not configured. Please contact your administrator.",
+      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID не настроен. Пожалуйста, обратитесь к администратору.",
-      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID is not configured. Please contact your administrator.",
+      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID не настроен. Пожалуйста, обратитесь к администратору.",
-      "WHATSAPP_LOGIN_CANCELLED": "WhatsApp login was cancelled. Please try again.",
+      "WHATSAPP_LOGIN_CANCELLED": "Вход в WhatsApp был отменен. Пожалуйста, попробуйте еще раз.",
       "WHATSAPP_WEBHOOK_TITLE": "Токен авторизации Webhook",
       "WHATSAPP_WEBHOOK_SUBHEADER": "Этот токен используется для проверки подлинности конечной точки веб-хука.",
-      "WHATSAPP_TEMPLATES_SYNC_TITLE": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_TITLE": "Синхронизировать шаблоны",
-      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
+      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Вручную синхронизируйте шаблоны сообщений из WhatsApp, чтобы обновить доступные шаблоны.",
-      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Синхронизировать шаблоны",
-      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
+      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Синхронизация шаблонов успешно запущена. Обновление может занять несколько минут.",
       "UPDATE_PRE_CHAT_FORM_SETTINGS": "Обновить настройки формы для чата"
     },
     "HELP_CENTER": {
@@ -786,7 +786,7 @@
       "TITLE": "Включить CSAT",
       "SUBTITLE": "Автоматически отправляйте CSAT-опросы в конце диалога, чтобы оценить уровень удовлетворенности клиентов. Отслеживайте динамику и находите точки роста для улучшения сервиса.",
       "DISPLAY_TYPE": {
-        "LABEL": "Display type"
+        "LABEL": "Тип отображения"
       },
       "MESSAGE": {
         "LABEL": "Сообщение",
@@ -804,8 +804,8 @@
       },
       "NOTE": "Примечание: опросы CSAT отправляются только один раз для диалога",
       "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
+        "SUCCESS_MESSAGE": "Настройки CSAT успешно обновлены",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
+        "ERROR_MESSAGE": "Не удалось обновить CSAT настройки. Повторите попытку позже."
       }
     },
     "BUSINESS_HOURS": {
@@ -981,15 +981,15 @@
     "EMAIL_PROVIDERS": {
       "MICROSOFT": {
         "TITLE": "Microsoft",
-        "DESCRIPTION": "Connect with Microsoft"
+        "DESCRIPTION": "Подключить Microsoft"
       },
       "GOOGLE": {
         "TITLE": "Google",
-        "DESCRIPTION": "Connect with Google"
+        "DESCRIPTION": "Подключить Google"
       },
       "OTHER_PROVIDERS": {
         "TITLE": "Другие провайдеры",
-        "DESCRIPTION": "Connect with Other Providers"
+        "DESCRIPTION": "Подключить других провайдеров"
       }
     },
     "CHANNELS": {
@@ -1004,7 +1004,7 @@
       "LINE": "Line",
       "API": "Источник API",
       "INSTAGRAM": "Instagram",
-      "VOICE": "Voice"
+      "VOICE": "Голосовая связь"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ru/integrations.json

@@ -42,8 +42,8 @@
             "WEBWIDGET_TRIGGERED": "Виджет онлайн чата, открыт пользователем",
             "CONTACT_CREATED": "Контакт создан",
             "CONTACT_UPDATED": "Контакт обновлен",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
+            "CONVERSATION_TYPING_ON": "Печатание во время разговора включено",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONVERSATION_TYPING_OFF": "Печатание во время разговора выключено"
           }
         },
         "END_POINT": {
@@ -318,7 +318,7 @@
         "SUCCESS": "Задача успешно отвязана",
         "ERROR": "Произошла ошибка при отвязке задачи, пожалуйста, попробуйте ещё раз"
       },
-      "NO_LINKED_ISSUES": "No linked issues found",
+      "NO_LINKED_ISSUES": "Не найдено связанных задач",
       "DELETE": {
         "TITLE": "Вы уверены, что хотите удалить интеграцию?",
         "MESSAGE": "Вы уверены, что хотите удалить интеграцию?",
@@ -326,16 +326,16 @@
         "CANCEL": "Отменить"
       },
       "CTA": {
-        "TITLE": "Connect to Linear",
+        "TITLE": "Подключение к Linear",
-        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "AGENT_DESCRIPTION": "Linear workspace не подключено. Попросите администратора подключить рабочую область, чтобы использовать эту интеграцию.",
-        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace не подключено. Нажмите на кнопку ниже, чтобы подключить рабочую область, чтобы использовать эту интеграцию.",
-        "BUTTON_TEXT": "Connect Linear workspace"
+        "BUTTON_TEXT": "Подключить Linear workspace"
       }
     },
     "NOTION": {
       "DELETE": {
-        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "TITLE": "Вы уверены, что хотите удалить интеграцию с Notion?",
-        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "MESSAGE": "Удаление этой интеграции приведет к удалению доступа к вашему проекту Notion и остановит все связанные функции.",
         "CONFIRM": "Да, удалить",
         "CANCEL": "Отменить"
       }
@@ -347,36 +347,36 @@
     "COPILOT": {
       "TITLE": "Copilot",
       "TRY_THESE_PROMPTS": "Попробуйте эти запросы",
-      "PANEL_TITLE": "Get started with Copilot",
+      "PANEL_TITLE": "Начать работу с Copilot",
-      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
+      "KICK_OFF_MESSAGE": "Хотите узнать суть или проверить прошлые диалоги или написать лучший ответ? Copilot здесь, чтобы ускорить работу.",
       "SEND_MESSAGE": "Отправить сообщение...",
-      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
+      "EMPTY_MESSAGE": "Произошла ошибка при генерации ответа. Пожалуйста, попробуйте еще раз.",
       "LOADER": "Капитан думает",
       "YOU": "Вы",
       "USE": "Использовать это",
       "RESET": "Сброс",
-      "SHOW_STEPS": "Show steps",
+      "SHOW_STEPS": "Показать шаги",
       "SELECT_ASSISTANT": "Выбрать ассистента",
       "PROMPTS": {
         "SUMMARIZE": {
-          "LABEL": "Summarize this conversation",
+          "LABEL": "Подвести итог этого диалога",
-          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+          "CONTENT": "Кратко изложить основные моменты, обсуждавшиеся между клиентом и агентом поддержки, включая пожелания клиента, вопросы и решения или ответы, предоставляемые агентом поддержки"
         },
         "SUGGEST": {
-          "LABEL": "Suggest an answer",
+          "LABEL": "Предложить ответ",
-          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+          "CONTENT": "Анализируйте запрос клиента и составляйте ответ, который эффективно учитывает его проблемы или вопросы. Убедитесь, что ответ является четким, кратким и содержит полезную информацию."
         },
         "RATE": {
-          "LABEL": "Rate this conversation",
+          "LABEL": "Оцените этот диалог",
-          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+          "CONTENT": "Оцените разговор, чтобы узнать, насколько он соответствует потребностям клиента. Поделитесь оценкой из 5 на основе тона, ясности и эффективности."
         },
         "HIGH_PRIORITY": {
-          "LABEL": "High priority conversations",
+          "LABEL": "Диалоги с высоким приоритетом",
-          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+          "CONTENT": "Дайте мне суть всех высокоприоритетных открытых разговоров, включая идентификатор разговора, имя клиента (если есть), содержимое последнего сообщения и назначенный агент. Если нужно, группа по статусу."
         },
         "LIST_CONTACTS": {
-          "LABEL": "List contacts",
+          "LABEL": "Список контактов",
-          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
+          "CONTENT": "Покажите мне список 10 топ контактов. Включая имя, email или номер телефона (если доступно), последний просмотренный время, тэги (если есть)."
         }
       }
     },
@@ -384,9 +384,9 @@
       "USER": "Вы",
       "ASSISTANT": "Ассистент",
       "MESSAGE_PLACEHOLDER": "Введите сообщение...",
-      "HEADER": "Playground",
+      "HEADER": "Площадка",
-      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
+      "DESCRIPTION": "Используйте эту площадку, чтобы отправлять сообщения своему ассистенту и проверять правильность ответа, быстро и в том тоне, который вы ожидали.",
-      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
+      "CREDIT_NOTE": "Отправленные здесь сообщения будут учитываться в кредитах Captain."
     },
     "PAYWALL": {
       "TITLE": "Обновите тарифный план, чтобы использовать Captain AI",
@@ -410,7 +410,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Ассистенты",
-      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
+      "NO_ASSISTANTS_AVAILABLE": "У вас нет ни одного доступного помощника.",
       "ADD_NEW": "Создать нового ассистента",
       "DELETE": {
         "TITLE": "Вы уверены, что хотите удалить ассистента?",
@@ -428,87 +428,87 @@
       "FORM": {
         "UPDATE": "Обновить",
         "SECTIONS": {
-          "BASIC_INFO": "Basic Information",
+          "BASIC_INFO": "Основная информация",
-          "SYSTEM_MESSAGES": "System Messages",
+          "SYSTEM_MESSAGES": "Системные сообщения",
-          "INSTRUCTIONS": "Instructions",
+          "INSTRUCTIONS": "Инструкции",
           "FEATURES": "Возможности",
-          "TOOLS": "Tools "
+          "TOOLS": "Инструменты "
         },
         "NAME": {
           "LABEL": "Имя",
-          "PLACEHOLDER": "Enter assistant name",
+          "PLACEHOLDER": "Введите имя помощника",
-          "ERROR": "The name is required"
+          "ERROR": "Имя обязательно"
         },
         "TEMPERATURE": {
-          "LABEL": "Response Temperature",
+          "LABEL": "Температура ответа",
-          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+          "DESCRIPTION": "Настройте творческие или ограничительные реакции помощника. Меньшие ценности дают более сфокусированные и детерминированные отклики, а более высокие ценности позволяют более творчески и разнообразно вырабатывать результаты."
         },
         "DESCRIPTION": {
           "LABEL": "Описание",
-          "PLACEHOLDER": "Enter assistant description",
+          "PLACEHOLDER": "Введите описание помощника",
-          "ERROR": "The description is required"
+          "ERROR": "Описание обязательно"
         },
         "PRODUCT_NAME": {
           "LABEL": "Название продукта",
-          "PLACEHOLDER": "Enter product name",
+          "PLACEHOLDER": "Введите название продукта",
           "ERROR": "Требуется название продукта"
         },
         "WELCOME_MESSAGE": {
-          "LABEL": "Welcome Message",
+          "LABEL": "Приветственное сообщение",
-          "PLACEHOLDER": "Enter welcome message"
+          "PLACEHOLDER": "Введите приветственное сообщение"
         },
         "HANDOFF_MESSAGE": {
-          "LABEL": "Handoff Message",
+          "LABEL": "Сообщение о передачи",
-          "PLACEHOLDER": "Enter handoff message"
+          "PLACEHOLDER": "Введите сообщение о передачи"
         },
         "RESOLUTION_MESSAGE": {
-          "LABEL": "Resolution Message",
+          "LABEL": "Сообщение разрешения",
-          "PLACEHOLDER": "Enter resolution message"
+          "PLACEHOLDER": "Введите сообщение разрешения"
         },
         "INSTRUCTIONS": {
-          "LABEL": "Instructions",
+          "LABEL": "Инструкции",
-          "PLACEHOLDER": "Enter instructions for the assistant"
+          "PLACEHOLDER": "Введите инструкции для помощника"
         },
         "FEATURES": {
           "TITLE": "Возможности",
           "ALLOW_CONVERSATION_FAQS": "Создать FAQ из решённых диалогов",
           "ALLOW_MEMORIES": "Сохраняйте ключевые детали в виде воспоминаний о взаимодействии с клиентами.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_CITATIONS": "Включить цитаты источника в ответы"
         }
       },
       "EDIT": {
         "TITLE": "Обновить ассистента",
         "SUCCESS_MESSAGE": "Ассистент успешно обновлен",
         "ERROR_MESSAGE": "При обновлении ассистента произошла ошибка, пожалуйста, попробуйте еще раз.",
-        "NOT_FOUND": "Could not find the assistant. Please try again."
+        "NOT_FOUND": "Не удалось найти помощника. Пожалуйста, попробуйте еще раз."
       },
       "SETTINGS": {
         "BREADCRUMB": {
           "ASSISTANT": "Ассистент"
         },
         "BASIC_SETTINGS": {
-          "TITLE": "Basic settings",
+          "TITLE": "Основные настройки",
-          "DESCRIPTION": "Customize what the assistant says when ending a conversation or transferring to a human."
+          "DESCRIPTION": "Настройте то, что говорит ассистент, завершая диалог или передавая человеку."
         },
         "SYSTEM_SETTINGS": {
-          "TITLE": "System settings",
+          "TITLE": "Системные настройки",
-          "DESCRIPTION": "Customize what the assistant says when ending a conversation or transferring to a human."
+          "DESCRIPTION": "Настройте то, что говорит ассистент, завершая диалог или передавая человеку."
         },
         "CONTROL_ITEMS": {
-          "TITLE": "The Fun Stuff",
+          "TITLE": "Веселые вещи",
-          "DESCRIPTION": "Add more control to the assistant. (a bit more visual like a story : Query guardrail → scenarios → output) Nudges user to actually utilise these.",
+          "DESCRIPTION": "Добавить больше контроля к ассистенту. (немного визуально, как история : Query guardrail → Сценарии → Выход) пользователь Nudges на самом деле их использует.",
           "OPTIONS": {
             "GUARDRAILS": {
-              "TITLE": "Guardrails",
+              "TITLE": "Ограждения",
-              "DESCRIPTION": "Keeps things on track—only the kinds of questions you want your assistant to answer, nothing off-limits or off-topic."
+              "DESCRIPTION": "Сохраняет вещи в нужном контексте — только те вопросы, которые вы хотите, чтобы ваш ассистент отвечал, ничего запрещённого или не по теме."
             },
             "SCENARIOS": {
-              "TITLE": "Scenarios",
+              "TITLE": "Сценарии",
-              "DESCRIPTION": "Give your assistant some context—like “what to do when a user is stuck,” or “how to act during a refund request.”"
+              "DESCRIPTION": "Дайте своему ассистенту определенный контекст, например «что делать, когда пользователь застрял» или «как действовать во время запроса на возмещение»."
             },
             "RESPONSE_GUIDELINES": {
-              "TITLE": "Response guidelines",
+              "TITLE": "Рекомендации по ответу",
-              "DESCRIPTION": "The vibe and structure of your assistant’s replies—clear and friendly? Short and snappy? Detailed and formal?"
+              "DESCRIPTION": "Вайб и структура ответов помощника – ясные и дружелюбные? Коротко и непросто? Детально и формально?"
             }
           }
         }
@@ -527,138 +527,138 @@
         }
       },
       "GUARDRAILS": {
-        "TITLE": "Guardrails",
+        "TITLE": "Ограждения",
-        "DESCRIPTION": "Keeps things on track—only the kinds of questions you want your assistant to answer, nothing off-limits or off-topic.",
+        "DESCRIPTION": "Сохраняет вещи в нужном контексте — только те вопросы, которые вы хотите, чтобы ваш ассистент отвечал, ничего запрещённого или не по теме.",
         "BREADCRUMB": {
-          "TITLE": "Guardrails"
+          "TITLE": "Ограждения"
         },
         "BULK_ACTION": {
-          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECTED": "{count} элемент выбран | {count} элементов выбрано",
-          "SELECT_ALL": "Select all ({count})",
+          "SELECT_ALL": "Выбрать все ({count})",
-          "UNSELECT_ALL": "Unselect all ({count})",
+          "UNSELECT_ALL": "Сбросить все ({count})",
           "BULK_DELETE_BUTTON": "Удалить"
         },
         "ADD": {
           "SUGGESTED": {
-            "TITLE": "Example guardrails",
+            "TITLE": "Примеры ограждений",
-            "ADD": "Add all",
+            "ADD": "Добавить все",
-            "ADD_SINGLE": "Add this",
+            "ADD_SINGLE": "Добавить это",
-            "SAVE": "Add and save (↵)",
+            "SAVE": "Добавить и сохранить (↵)",
-            "PLACEHOLDER": "Type in another guardrail..."
+            "PLACEHOLDER": "Введите другое ограждение..."
           },
           "NEW": {
-            "TITLE": "Add a guardrail",
+            "TITLE": "Добавить гарант",
             "CREATE": "Создать",
             "CANCEL": "Отменить",
-            "PLACEHOLDER": "Type in another guardrail...",
+            "PLACEHOLDER": "Введите другое ограждение...",
-            "TEST_ALL": "Test all"
+            "TEST_ALL": "Проверить все"
           }
         },
         "LIST": {
           "SEARCH_PLACEHOLDER": "Поиск..."
         },
-        "EMPTY_MESSAGE": "No guardrails found. Create or add examples to begin.",
+        "EMPTY_MESSAGE": "Ограждений не найдено. Создайте или добавьте примеры, чтобы начать.",
-        "SEARCH_EMPTY_MESSAGE": "No guardrails found for this search.",
+        "SEARCH_EMPTY_MESSAGE": "Не найдено ограждений для этого поиска.",
         "API": {
           "ADD": {
-            "SUCCESS": "Guardrails added successfully",
+            "SUCCESS": "Ограждение успешно добавлен",
-            "ERROR": "There was an error adding guardrails, please try again."
+            "ERROR": "Произошла ошибка при добавлении ограждения, пожалуйста, попробуйте еще раз."
           },
           "UPDATE": {
-            "SUCCESS": "Guardrails updated successfully",
+            "SUCCESS": "Ограждение успешно обновлено",
-            "ERROR": "There was an error updating guardrails, please try again."
+            "ERROR": "Произошла ошибка при обновлении ограждения, попробуйте еще раз."
           },
           "DELETE": {
-            "SUCCESS": "Guardrails deleted successfully",
+            "SUCCESS": "Ограждение успешно удалено",
-            "ERROR": "There was an error deleting guardrails, please try again."
+            "ERROR": "Произошла ошибка при удалении ограждения, пожалуйста, попробуйте еще раз."
           }
         }
       },
       "RESPONSE_GUIDELINES": {
-        "TITLE": "Response Guidelines",
+        "TITLE": "Руководство по ограждению",
-        "DESCRIPTION": "The vibe and structure of your assistant’s replies—clear and friendly? Short and snappy? Detailed and formal?",
+        "DESCRIPTION": "Вайб и структура ответов помощника – ясные и дружелюбные? Коротко и непросто? Детально и формально?",
         "BREADCRUMB": {
-          "TITLE": "Response Guidelines"
+          "TITLE": "Руководство по ограждению"
         },
         "BULK_ACTION": {
-          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECTED": "{count} элемент выбран | {count} элементов выбрано",
-          "SELECT_ALL": "Select all ({count})",
+          "SELECT_ALL": "Выбрать все ({count})",
-          "UNSELECT_ALL": "Unselect all ({count})",
+          "UNSELECT_ALL": "Сбросить все ({count})",
           "BULK_DELETE_BUTTON": "Удалить"
         },
         "ADD": {
           "SUGGESTED": {
-            "TITLE": "Example response guidelines",
+            "TITLE": "Пример рекомендации по ответам",
-            "ADD": "Add all",
+            "ADD": "Добавить все",
-            "ADD_SINGLE": "Add this",
+            "ADD_SINGLE": "Добавить это",
-            "SAVE": "Add and save (↵)",
+            "SAVE": "Добавить и сохранить (↵)",
-            "PLACEHOLDER": "Type in another response guideline..."
+            "PLACEHOLDER": "Введите рекомендации по ответам..."
           },
           "NEW": {
-            "TITLE": "Add a response guideline",
+            "TITLE": "Добавить руководство по ответу",
             "CREATE": "Создать",
             "CANCEL": "Отменить",
-            "PLACEHOLDER": "Type in another response guideline...",
+            "PLACEHOLDER": "Введите рекомендации по ответам...",
-            "TEST_ALL": "Test all"
+            "TEST_ALL": "Проверить все"
           }
         },
         "LIST": {
           "SEARCH_PLACEHOLDER": "Поиск..."
         },
-        "EMPTY_MESSAGE": "No response guidelines found. Create or add examples to begin.",
+        "EMPTY_MESSAGE": "Руководство по ответу не найдено. Создайте или добавьте примеры, чтобы начать.",
-        "SEARCH_EMPTY_MESSAGE": "No response guidelines found for this search.",
+        "SEARCH_EMPTY_MESSAGE": "По данному поиску не найдено ни одного руководства.",
         "API": {
           "ADD": {
-            "SUCCESS": "Response Guidelines added successfully",
+            "SUCCESS": "Руководство по ответу успешно добавлено",
-            "ERROR": "There was an error adding response guidelines, please try again."
+            "ERROR": "Произошла ошибка при добавлении правил ответа, пожалуйста, попробуйте еще раз."
           },
           "UPDATE": {
-            "SUCCESS": "Response Guidelines updated successfully",
+            "SUCCESS": "Руководства по ответу успешно обновлены",
-            "ERROR": "There was an error updating response guidelines, please try again."
+            "ERROR": "Произошла ошибка при обновлении руководства для ответа, пожалуйста, попробуйте еще раз."
           },
           "DELETE": {
-            "SUCCESS": "Response Guidelines deleted successfully",
+            "SUCCESS": "Руководства для ответа успешно удалены",
-            "ERROR": "There was an error deleting response guidelines, please try again."
+            "ERROR": "Произошла ошибка при удалении руководства для ответа, пожалуйста, попробуйте еще раз."
           }
         }
       },
       "SCENARIOS": {
-        "TITLE": "Scenarios",
+        "TITLE": "Сценарии",
-        "DESCRIPTION": "Give your assistant some context—like “what to do when a user is stuck,” or “how to act during a refund request.”",
+        "DESCRIPTION": "Дайте своему ассистенту определенный контекст, например «что делать, когда пользователь застрял» или «как действовать во время запроса на возмещение».",
         "BREADCRUMB": {
-          "TITLE": "Scenarios"
+          "TITLE": "Сценарии"
         },
         "BULK_ACTION": {
-          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECTED": "{count} элемент выбран | {count} элементов выбрано",
-          "SELECT_ALL": "Select all ({count})",
+          "SELECT_ALL": "Выбрать все ({count})",
-          "UNSELECT_ALL": "Unselect all ({count})",
+          "UNSELECT_ALL": "Сбросить все ({count})",
           "BULK_DELETE_BUTTON": "Удалить"
         },
         "ADD": {
           "SUGGESTED": {
-            "TITLE": "Example scenarios",
+            "TITLE": "Примеры сценариев",
-            "ADD": "Add all",
+            "ADD": "Добавить все",
-            "ADD_SINGLE": "Add this",
+            "ADD_SINGLE": "Добавить это",
-            "TOOLS_USED": "Tools used :"
+            "TOOLS_USED": "Используемые инструменты:"
           },
           "NEW": {
-            "CREATE": "Add a scenario",
+            "CREATE": "Добавить сценарий",
-            "TITLE": "Create a scenario",
+            "TITLE": "Создать сценарий",
             "FORM": {
               "TITLE": {
                 "LABEL": "Название",
-                "PLACEHOLDER": "Enter a name for the scenario",
+                "PLACEHOLDER": "Введите название сценария",
-                "ERROR": "Scenario name is required"
+                "ERROR": "Название сценария обязательно"
               },
               "DESCRIPTION": {
                 "LABEL": "Описание",
-                "PLACEHOLDER": "Describe how and where this scenario will be used",
+                "PLACEHOLDER": "Опишите как и где будет использоваться этот сценарий",
-                "ERROR": "Scenario description is required"
+                "ERROR": "Описание сценария обязательно"
               },
               "INSTRUCTION": {
-                "LABEL": "How to handle",
+                "LABEL": "Как обрабатывать",
-                "PLACEHOLDER": "Describe how and where this scenario will be handled",
+                "PLACEHOLDER": "Опишите, как и где будет обрабатываться этот сценарий",
-                "ERROR": "Scenario content is required"
+                "ERROR": "Содержимое сценария обязательно"
               },
               "CREATE": "Создать",
               "CANCEL": "Отменить"
@@ -667,25 +667,25 @@
         },
         "UPDATE": {
           "CANCEL": "Отменить",
-          "UPDATE": "Update changes"
+          "UPDATE": "Обновить изменения"
         },
         "LIST": {
           "SEARCH_PLACEHOLDER": "Поиск..."
         },
-        "EMPTY_MESSAGE": "No scenarios found. Create or add examples to begin.",
+        "EMPTY_MESSAGE": "Сценарии не найдены. Создайте или добавьте примеры для начала.",
-        "SEARCH_EMPTY_MESSAGE": "No scenarios found for this search.",
+        "SEARCH_EMPTY_MESSAGE": "Не найдено сценариев для этого поиска.",
         "API": {
           "ADD": {
-            "SUCCESS": "Scenarios added successfully",
+            "SUCCESS": "Сценарии успешно добавлены",
-            "ERROR": "There was an error adding scenarios, please try again."
+            "ERROR": "Произошла ошибка при добавлении сценариев, пожалуйста, попробуйте еще раз."
           },
           "UPDATE": {
-            "SUCCESS": "Scenarios updated successfully",
+            "SUCCESS": "Сценарий успешно обновлены",
-            "ERROR": "There was an error updating scenarios, please try again."
+            "ERROR": "Произошла ошибка при обновлении сценария, пожалуйста, попробуйте еще раз."
           },
           "DELETE": {
-            "SUCCESS": "Scenarios deleted successfully",
+            "SUCCESS": "Сценарий успешно удалены",
-            "ERROR": "There was an error deleting scenarios, please try again."
+            "ERROR": "При удалении сценария произошла ошибка. Пожалуйста, попробуйте еще раз."
           }
         }
       }
@@ -705,9 +705,9 @@
       },
       "FORM": {
         "TYPE": {
-          "LABEL": "Document Type",
+          "LABEL": "Тип документа",
           "URL": "URL",
-          "PDF": "PDF File"
+          "PDF": "PDF файл"
         },
         "URL": {
           "LABEL": "URL",
@@ -715,16 +715,16 @@
           "ERROR": "Пожалуйста, укажите корректный URL для документа"
         },
         "PDF_FILE": {
-          "LABEL": "PDF File",
+          "LABEL": "PDF файл",
-          "CHOOSE_FILE": "Choose PDF file",
+          "CHOOSE_FILE": "Выберите PDF файл",
-          "ERROR": "Please select a PDF file",
+          "ERROR": "Пожалуйста, выберите PDF файл",
-          "HELP_TEXT": "Maximum file size: 10MB",
+          "HELP_TEXT": "Максимальный размер файла: 10MB",
-          "INVALID_TYPE": "Please select a valid PDF file",
+          "INVALID_TYPE": "Пожалуйста, выберите корректный файл PDF",
-          "TOO_LARGE": "File size exceeds 10MB limit"
+          "TOO_LARGE": "Размер файла превышает 10MB"
         },
         "NAME": {
-          "LABEL": "Document Name (Optional)",
+          "LABEL": "Название документа (необязательно)",
-          "PLACEHOLDER": "Enter a name for the document"
+          "PLACEHOLDER": "Введите название документа"
         },
         "ASSISTANT": {
           "LABEL": "Ассистент",
@@ -753,58 +753,58 @@
       }
     },
     "CUSTOM_TOOLS": {
-      "HEADER": "Tools",
+      "HEADER": "Инструменты",
-      "ADD_NEW": "Create a new tool",
+      "ADD_NEW": "Создать новый инструмент",
       "EMPTY_STATE": {
-        "TITLE": "No custom tools available",
+        "TITLE": "Нет доступных пользовательских инструментов",
-        "SUBTITLE": "Create custom tools to connect your assistant with external APIs and services, enabling it to fetch data and perform actions on your behalf.",
+        "SUBTITLE": "Создавайте пользовательские инструменты, чтобы подключить ассистента к внешним API и сервисам, позволяя получать данные и выполнять действия от вашего имени.",
         "FEATURE_SPOTLIGHT": {
-          "TITLE": "Custom Tools",
+          "TITLE": "Пользовательские инструменты",
-          "NOTE": "Custom tools allow your assistant to interact with external APIs and services. Create tools to fetch data, perform actions, or integrate with your existing systems to enhance your assistant's capabilities."
+          "NOTE": "Пользовательские инструменты позволяют ассистенту взаимодействовать с внешними API и сервисами. Создавайте инструменты для получения данных, выполнения действий или интеграции с существующими системами для расширения возможностей вашего помощника."
         }
       },
-      "FORM_DESCRIPTION": "Configure your custom tool to connect with external APIs",
+      "FORM_DESCRIPTION": "Настройте пользовательский инструмент для соединения с внешними API",
       "OPTIONS": {
-        "EDIT_TOOL": "Edit tool",
+        "EDIT_TOOL": "Редактировать инструмент",
-        "DELETE_TOOL": "Delete tool"
+        "DELETE_TOOL": "Удалить инструмент"
       },
       "CREATE": {
-        "TITLE": "Create Custom Tool",
+        "TITLE": "Создать пользовательский инструмент",
-        "SUCCESS_MESSAGE": "Custom tool created successfully",
+        "SUCCESS_MESSAGE": "Пользовательский инструмент успешно создан",
-        "ERROR_MESSAGE": "Failed to create custom tool"
+        "ERROR_MESSAGE": "Не удалось создать пользовательский инструмент"
       },
       "EDIT": {
-        "TITLE": "Edit Custom Tool",
+        "TITLE": "Редактировать пользовательский инструмент",
-        "SUCCESS_MESSAGE": "Custom tool updated successfully",
+        "SUCCESS_MESSAGE": "Пользовательский инструмент успешно обновлен",
-        "ERROR_MESSAGE": "Failed to update custom tool"
+        "ERROR_MESSAGE": "Не удалось обновить пользовательский инструмент"
       },
       "DELETE": {
-        "TITLE": "Delete Custom Tool",
+        "TITLE": "Удаление пользовательского инструмента",
-        "DESCRIPTION": "Are you sure you want to delete this custom tool? This action cannot be undone.",
+        "DESCRIPTION": "Вы уверены, что хотите удалить этот пользовательский инструмент? Это действие нельзя отменить.",
         "CONFIRM": "Да, удалить",
-        "SUCCESS_MESSAGE": "Custom tool deleted successfully",
+        "SUCCESS_MESSAGE": "Пользовательский инструмент успешно удален",
-        "ERROR_MESSAGE": "Failed to delete custom tool"
+        "ERROR_MESSAGE": "Не удалось удалить пользовательский инструмент"
       },
       "FORM": {
         "TITLE": {
-          "LABEL": "Tool Name",
+          "LABEL": "Название инструмента",
-          "PLACEHOLDER": "Order Lookup",
+          "PLACEHOLDER": "Поиск заказа",
-          "ERROR": "Tool name is required"
+          "ERROR": "Название инструмента обязательно"
         },
         "DESCRIPTION": {
           "LABEL": "Описание",
-          "PLACEHOLDER": "Looks up order details by order ID"
+          "PLACEHOLDER": "Поиск деталей заказа по ID"
         },
         "HTTP_METHOD": {
-          "LABEL": "Method"
+          "LABEL": "Метод"
         },
         "ENDPOINT_URL": {
           "LABEL": "Endpoint URL",
           "PLACEHOLDER": "https://api.example.com/orders/{'{{'} order_id {'}}'}",
-          "ERROR": "Valid URL is required"
+          "ERROR": "Требуется корректный URL"
         },
         "AUTH_TYPE": {
-          "LABEL": "Authentication Type"
+          "LABEL": "Тип аутентификации"
         },
         "AUTH_TYPES": {
           "NONE": "Ничего",
@@ -814,50 +814,50 @@
         },
         "AUTH_CONFIG": {
           "BEARER_TOKEN": "Bearer Token",
-          "BEARER_TOKEN_PLACEHOLDER": "Enter your bearer token",
+          "BEARER_TOKEN_PLACEHOLDER": "Введите ваш bearer token",
-          "USERNAME": "Username",
+          "USERNAME": "Имя пользователя",
-          "USERNAME_PLACEHOLDER": "Enter username",
+          "USERNAME_PLACEHOLDER": "Введите имя пользователя",
           "PASSWORD": "Пароль",
-          "PASSWORD_PLACEHOLDER": "Enter password",
+          "PASSWORD_PLACEHOLDER": "Введите пароль",
-          "API_KEY": "Header Name",
+          "API_KEY": "Имя заголовка",
           "API_KEY_PLACEHOLDER": "X-API-Key",
-          "API_VALUE": "Header Value",
+          "API_VALUE": "Значение заголовка",
-          "API_VALUE_PLACEHOLDER": "Enter API key value"
+          "API_VALUE_PLACEHOLDER": "Введите значения API key"
         },
         "PARAMETERS": {
-          "LABEL": "Parameters",
+          "LABEL": "Параметры",
-          "HELP_TEXT": "Define the parameters that will be extracted from user queries"
+          "HELP_TEXT": "Определите параметры, которые будут извлечены из запросов пользователей"
         },
-        "ADD_PARAMETER": "Add Parameter",
+        "ADD_PARAMETER": "Добавить параметр",
         "PARAM_NAME": {
-          "PLACEHOLDER": "Parameter name (e.g., order_id)"
+          "PLACEHOLDER": "Имя параметра (например, order_id)"
         },
         "PARAM_TYPE": {
           "PLACEHOLDER": "Тип"
         },
         "PARAM_TYPES": {
-          "STRING": "String",
+          "STRING": "Строка",
           "NUMBER": "Число",
           "BOOLEAN": "Boolean",
-          "ARRAY": "Array",
+          "ARRAY": "Массив",
-          "OBJECT": "Object"
+          "OBJECT": "Объект"
         },
         "PARAM_DESCRIPTION": {
-          "PLACEHOLDER": "Description of the parameter"
+          "PLACEHOLDER": "Описание параметра"
         },
         "PARAM_REQUIRED": {
           "LABEL": "Обязательно"
         },
         "REQUEST_TEMPLATE": {
-          "LABEL": "Request Body Template (Optional)",
+          "LABEL": "Шаблон тела запроса (необязательно)",
           "PLACEHOLDER": "{'{'}\n  \"order_id\": \"{'{{'} order_id {'}}'}\"\n{'}'}"
         },
         "RESPONSE_TEMPLATE": {
-          "LABEL": "Response Template (Optional)",
+          "LABEL": "Шаблон ответа (необязательно)",
-          "PLACEHOLDER": "Order {'{{'} order_id {'}}'} status: {'{{'} status {'}}'}"
+          "PLACEHOLDER": "Заказ {'{{'} order_id {'}}'} status: {'{{'} status {'}}'}"
         },
         "ERRORS": {
-          "PARAM_NAME_REQUIRED": "Parameter name is required"
+          "PARAM_NAME_REQUIRED": "Имя параметра обязательно"
         }
       }
     },
@@ -868,9 +868,9 @@
         "CONVERSATION": "Диалог #{id}"
       },
       "SELECTED": "Выбрано {count}",
-      "SELECT_ALL": "Select all ({count})",
+      "SELECT_ALL": "Выбрать все ({count})",
-      "UNSELECT_ALL": "Unselect all ({count})",
+      "UNSELECT_ALL": "Сбросить все ({count})",
-      "SEARCH_PLACEHOLDER": "Search FAQs...",
+      "SEARCH_PLACEHOLDER": "Поиск по FAQ...",
       "BULK_APPROVE_BUTTON": "Одобрить",
       "BULK_DELETE_BUTTON": "Удалить",
       "BULK_APPROVE": {

app/javascript/dashboard/i18n/locale/ru/login.json

@@ -24,17 +24,17 @@
     "CREATE_NEW_ACCOUNT": "Создать новый аккаунт",
     "SUBMIT": "Вход",
     "SAML": {
-      "LABEL": "Login via SSO",
+      "LABEL": "Войти через SSO",
-      "TITLE": "Initiate Single Sign-on (SSO)",
+      "TITLE": "Инициировать Единый вход (SSO)",
-      "SUBTITLE": "Enter your work email to access your organization",
+      "SUBTITLE": "Введите ваш рабочий email для доступа к вашей организации",
-      "BACK_TO_LOGIN": "Login via Password",
+      "BACK_TO_LOGIN": "Войти с помощью пароля",
       "WORK_EMAIL": {
-        "LABEL": "Work Email",
+        "LABEL": "Рабочий email",
-        "PLACEHOLDER": "Enter your work email"
+        "PLACEHOLDER": "Введите ваш рабочий email"
       },
-      "SUBMIT": "Continue with SSO",
+      "SUBMIT": "Продолжить через SSO",
       "API": {
-        "ERROR_MESSAGE": "SSO authentication failed. Please check your credentials and try again."
+        "ERROR_MESSAGE": "Ошибка аутентификации SSO. Пожалуйста, проверьте ваши учетные данные и повторите попытку."
       }
     }
   }

app/javascript/dashboard/i18n/locale/ru/macros.json

@@ -86,7 +86,7 @@
     },
     "ACTIONS": {
       "ASSIGN_TEAM": "Назначить команду",
-      "ASSIGN_AGENT": "Assign an Agent",
+      "ASSIGN_AGENT": "Назначить сотрудника",
       "ADD_LABEL": "Добавить метку",
       "REMOVE_LABEL": "Удалить метку",
       "REMOVE_ASSIGNED_TEAM": "Удалить назначенную команду",
@@ -97,7 +97,7 @@
       "SEND_ATTACHMENT": "Отправить вложение",
       "SEND_MESSAGE": "Отправить сообщение",
       "CHANGE_PRIORITY": "Изменить приоритет",
-      "ADD_PRIVATE_NOTE": "Add a Private Note",
+      "ADD_PRIVATE_NOTE": "Добавить заметку",
       "SEND_WEBHOOK_EVENT": "Отправить событие Webhook"
     },
     "PRIORITY_TYPES": {

app/javascript/dashboard/i18n/locale/ru/mfa.json

@@ -1,106 +1,106 @@
 {
   "MFA_SETTINGS": {
-    "TITLE": "Two-Factor Authentication",
+    "TITLE": "Двухфакторная аутентификация",
-    "SUBTITLE": "Secure your account with TOTP-based authentication",
+    "SUBTITLE": "Защитите ваш аккаунт с помощью аутентификации на базе TOTP",
-    "DESCRIPTION": "Add an extra layer of security to your account using a time-based one-time password (TOTP)",
+    "DESCRIPTION": "Добавьте дополнительный уровень безопасности для вашего аккаунта, используя одноразовый пароль (TOTP)",
-    "STATUS_TITLE": "Authentication Status",
+    "STATUS_TITLE": "Статус аутентификации",
-    "STATUS_DESCRIPTION": "Manage your two-factor authentication settings and backup recovery codes",
+    "STATUS_DESCRIPTION": "Управление настройками двухфакторной аутентификации и резервными кодами",
     "ENABLED": "Включено",
     "DISABLED": "Выключено",
-    "STATUS_ENABLED": "Two-factor authentication is active",
+    "STATUS_ENABLED": "Двухфакторная аутентификация активна",
-    "STATUS_ENABLED_DESC": "Your account is protected with an additional layer of security",
+    "STATUS_ENABLED_DESC": "Ваша учетная запись защищена дополнительным уровнем безопасности",
-    "ENABLE_BUTTON": "Enable Two-Factor Authentication",
+    "ENABLE_BUTTON": "Включить двухфакторную аутентификацию",
-    "ENHANCE_SECURITY": "Enhance Your Account Security",
+    "ENHANCE_SECURITY": "Улучшите безопасность аккаунта",
-    "ENHANCE_SECURITY_DESC": "Two-factor authentication adds an extra layer of security by requiring a verification code from your authenticator app in addition to your password.",
+    "ENHANCE_SECURITY_DESC": "Двухфакторная аутентификация добавляет дополнительный уровень безопасности, требуя проверочный код от вашего приложения аутентификатора в дополнение к вашему паролю.",
     "SETUP": {
       "STEP_NUMBER_1": "1",
       "STEP_NUMBER_2": "2",
-      "STEP1_TITLE": "Scan QR Code with Your Authenticator App",
+      "STEP1_TITLE": "Отсканируйте QR-код с помощью приложения аутентификатора",
-      "STEP1_DESCRIPTION": "Use Google Authenticator, Authy, or any TOTP-compatible app",
+      "STEP1_DESCRIPTION": "Используйте Google Authenticator, Authy, или любое TOTP-совместимое приложение",
       "LOADING_QR": "Загрузка...",
-      "MANUAL_ENTRY": "Can't scan? Enter code manually",
+      "MANUAL_ENTRY": "Не можете отсканировать? Введите код вручную",
-      "SECRET_KEY": "Secret Key",
+      "SECRET_KEY": "Секретный ключ",
       "COPY": "Копировать",
-      "ENTER_CODE": "Enter the 6-digit code from your authenticator app",
+      "ENTER_CODE": "Введите 6-значный код из вашего приложения аутентификации",
       "ENTER_CODE_PLACEHOLDER": "000000",
-      "VERIFY_BUTTON": "Verify & Continue",
+      "VERIFY_BUTTON": "Проверить и продолжить",
       "CANCEL": "Отменить",
-      "ERROR_STARTING": "MFA not enabled. Please contact administrator.",
+      "ERROR_STARTING": "MFA не включена. Пожалуйста, свяжитесь с администратором.",
-      "INVALID_CODE": "Invalid verification code",
+      "INVALID_CODE": "Неверный код подтверждения",
-      "SECRET_COPIED": "Secret key copied to clipboard",
+      "SECRET_COPIED": "Секретный ключ скопирован в буфер обмена",
-      "SUCCESS": "Two-factor authentication has been enabled successfully"
+      "SUCCESS": "Двухфакторная аутентификация была успешно включена"
     },
     "BACKUP": {
-      "TITLE": "Save Your Backup Codes",
+      "TITLE": "Сохранить резервные коды",
-      "DESCRIPTION": "Keep these codes safe. Each can be used once if you lose access to your authenticator",
+      "DESCRIPTION": "Храните эти коды в безопасности. Каждый может быть использован один раз, если вы потеряете доступ к вашему аутентификатору",
-      "IMPORTANT": "Important:",
+      "IMPORTANT": "Важно:",
-      "IMPORTANT_NOTE": " Save these codes in a secure location. You won't be able to see them again.",
+      "IMPORTANT_NOTE": " Храните эти коды в безопасном месте. Вы не сможете их снова увидеть.",
       "DOWNLOAD": "Скачать",
-      "COPY_ALL": "Copy All",
+      "COPY_ALL": "Скопировать все",
-      "CONFIRM": "I have saved my backup codes in a secure location and understand that I won't be able to see them again",
+      "CONFIRM": "Я сохранил свои резервные коды в безопасном месте и понимаю, что я не смогу снова их увидеть",
-      "COMPLETE_SETUP": "Complete Setup",
+      "COMPLETE_SETUP": "Завершить установку",
-      "CODES_COPIED": "Backup codes copied to clipboard"
+      "CODES_COPIED": "Резервные коды скопированы в буфер обмена"
     },
     "MANAGEMENT": {
-      "BACKUP_CODES": "Backup Codes",
+      "BACKUP_CODES": "Резервные коды",
-      "BACKUP_CODES_DESC": "Generate new codes if you've lost or used your existing ones",
+      "BACKUP_CODES_DESC": "Сгенерировать новые коды, если вы потеряли или использовали существующие",
-      "REGENERATE": "Regenerate Backup Codes",
+      "REGENERATE": "Пересоздать резервные коды",
-      "DISABLE_MFA": "Disable 2FA",
+      "DISABLE_MFA": "Отключить 2FA",
-      "DISABLE_MFA_DESC": "Remove two-factor authentication from your account",
+      "DISABLE_MFA_DESC": "Удалить двухфакторную аутентификацию из вашей учетной записи",
-      "DISABLE_BUTTON": "Disable Two-Factor Authentication"
+      "DISABLE_BUTTON": "Отключить двухфакторную аутентификацию"
     },
     "DISABLE": {
-      "TITLE": "Disable Two-Factor Authentication",
+      "TITLE": "Отключить двухфакторную аутентификацию",
-      "DESCRIPTION": "You'll need to enter your password and a verification code to disable two-factor authentication.",
+      "DESCRIPTION": "Вам необходимо ввести пароль и проверочный код, чтобы отключить двухфакторную аутентификацию.",
       "PASSWORD": "Пароль",
-      "OTP_CODE": "Verification Code",
+      "OTP_CODE": "Проверочный код",
       "OTP_CODE_PLACEHOLDER": "000000",
-      "CONFIRM": "Disable 2FA",
+      "CONFIRM": "Отключить 2FA",
       "CANCEL": "Отменить",
-      "SUCCESS": "Two-factor authentication has been disabled",
+      "SUCCESS": "Двухфакторная аутентификация была отключена",
-      "ERROR": "Failed to disable MFA. Please check your credentials."
+      "ERROR": "Не удалось отключить MFA. Проверьте ваши учетные данные."
     },
     "REGENERATE": {
-      "TITLE": "Regenerate Backup Codes",
+      "TITLE": "Пересоздать резервные коды",
-      "DESCRIPTION": "This will invalidate your existing backup codes and generate new ones. Enter your verification code to continue.",
+      "DESCRIPTION": "Это приведет к аннулированию существующих резервных кодов и созданию новых. Введите код подтверждения для продолжения.",
-      "OTP_CODE": "Verification Code",
+      "OTP_CODE": "Проверочный код",
       "OTP_CODE_PLACEHOLDER": "000000",
-      "CONFIRM": "Generate New Codes",
+      "CONFIRM": "Сгенерировать новые коды",
       "CANCEL": "Отменить",
-      "NEW_CODES_TITLE": "New Backup Codes Generated",
+      "NEW_CODES_TITLE": "Новые резервные коды созданы",
-      "NEW_CODES_DESC": "Your old backup codes have been invalidated. Save these new codes in a secure location.",
+      "NEW_CODES_DESC": "Ваши старые резервные коды были аннулированы. Сохраните эти новые коды в безопасном месте.",
-      "CODES_IMPORTANT": "Important:",
+      "CODES_IMPORTANT": "Важно:",
-      "CODES_IMPORTANT_NOTE": " Each code can only be used once. Save them before closing this window.",
+      "CODES_IMPORTANT_NOTE": " Каждый код может быть использован только один раз. Сохраните их перед закрытием этого окна.",
-      "DOWNLOAD_CODES": "Download Codes",
+      "DOWNLOAD_CODES": "Скачать коды",
-      "COPY_ALL_CODES": "Copy All Codes",
+      "COPY_ALL_CODES": "Копировать все коды",
-      "CODES_SAVED": "I've Saved My Codes",
+      "CODES_SAVED": "Я сохранил мои коды",
-      "SUCCESS": "New backup codes have been generated",
+      "SUCCESS": "Новые резервные коды были созданы",
-      "ERROR": "Failed to regenerate backup codes"
+      "ERROR": "Не удалось пересоздать резервные коды"
     }
   },
   "MFA_VERIFICATION": {
-    "TITLE": "Two-Factor Authentication",
+    "TITLE": "Двухфакторная аутентификация",
-    "DESCRIPTION": "Enter your verification code to continue",
+    "DESCRIPTION": "Введите код подтверждения, чтобы продолжить",
-    "AUTHENTICATOR_APP": "Authenticator App",
+    "AUTHENTICATOR_APP": "Приложение аутентификатор",
-    "BACKUP_CODE": "Backup Code",
+    "BACKUP_CODE": "Резервные код",
-    "ENTER_OTP_CODE": "Enter 6-digit code from your authenticator app",
+    "ENTER_OTP_CODE": "Введите 6-значный код из вашего приложения аутентификатора",
-    "ENTER_BACKUP_CODE": "Enter one of your backup codes",
+    "ENTER_BACKUP_CODE": "Введите один из ваших резервных кодов",
     "BACKUP_CODE_PLACEHOLDER": "000000",
-    "VERIFY_BUTTON": "Verify",
+    "VERIFY_BUTTON": "Проверить",
-    "TRY_ANOTHER_METHOD": "Try another verification method",
+    "TRY_ANOTHER_METHOD": "Попробуйте другой способ подтверждения",
-    "CANCEL_LOGIN": "Cancel and return to login",
+    "CANCEL_LOGIN": "Отменить и вернуться к входу",
-    "HELP_TEXT": "Having trouble signing in?",
+    "HELP_TEXT": "Проблемы с входом?",
-    "LEARN_MORE": "Learn more about 2FA",
+    "LEARN_MORE": "Узнайте больше о 2FA",
     "HELP_MODAL": {
-      "TITLE": "Two-Factor Authentication Help",
+      "TITLE": "Справка по двухфакторной аутентификации",
-      "AUTHENTICATOR_TITLE": "Using an Authenticator App",
+      "AUTHENTICATOR_TITLE": "Использовать приложение для аутентификации",
-      "AUTHENTICATOR_DESC": "Open your authenticator app (Google Authenticator, Authy, etc.) and enter the 6-digit code shown for your account.",
+      "AUTHENTICATOR_DESC": "Откройте ваше приложение аутентификатор (Google Authenticator, Authy и т. д.) и введите 6-значный код, показанный для вашей учетной записи.",
-      "BACKUP_TITLE": "Using a Backup Code",
+      "BACKUP_TITLE": "Использовать код резервной копии",
-      "BACKUP_DESC": "If you don't have access to your authenticator app, you can use one of the backup codes you saved when setting up 2FA. Each code can only be used once.",
+      "BACKUP_DESC": "Если у вас нет доступа к приложению для аутентификации, вы можете использовать один из резервных кодов, сохраненных при настройке 2FA. Каждый код может быть использован только один раз.",
-      "CONTACT_TITLE": "Need More Help?",
+      "CONTACT_TITLE": "Нужна помощь?",
-      "CONTACT_DESC_CLOUD": "If you've lost access to both your authenticator app and backup codes, please reach out to Chatwoot support for assistance.",
+      "CONTACT_DESC_CLOUD": "Если вы потеряли доступ к приложению для аутентификации и резервным кодам, пожалуйста, обратитесь в службу поддержки Chatwoot.",
-      "CONTACT_DESC_SELF_HOSTED": "If you've lost access to both your authenticator app and backup codes, please contact your administrator for assistance."
+      "CONTACT_DESC_SELF_HOSTED": "Если вы потеряли доступ к приложению для аутентификации и резервным кодам, обратитесь к администратору за помощью."
     },
-    "VERIFICATION_FAILED": "Verification failed. Please try again."
+    "VERIFICATION_FAILED": "Проверка не удалась. Пожалуйста, попробуйте еще раз."
   }
 }

app/javascript/dashboard/i18n/locale/ru/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Последние 7 дней",
+      "LAST_14_DAYS": "Последние 14 дней",
       "LAST_30_DAYS": "Последние 30 дней",
       "LAST_3_MONTHS": "Последние 3 месяца",
       "LAST_6_MONTHS": "Последние 6 месяцев",
@@ -193,7 +194,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Обзор меток",
-    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
+    "DESCRIPTION": "Отслеживать производительность меток с ключевыми показателями, включая диалоги, время ответа, время разрешения и разрешенные случаи. Нажмите на название метки для детальных выводов.",
     "LOADING_CHART": "Загрузка данных графика...",
     "NO_ENOUGH_DATA": "Недостаточно данных для создания отчета, пожалуйста, повторите попытку позже.",
     "DOWNLOAD_LABEL_REPORTS": "Скачать отчет по меткам",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Недостаточно данных для создания отчета, пожалуйста, повторите попытку позже.",
     "DOWNLOAD_INBOX_REPORTS": "Скачать отчет по входящим",
     "FILTER_DROPDOWN_LABEL": "Выбрать \"Входящий\" канал",
+    "ALL_INBOXES": "Все входящие",
+    "SEARCH_INBOX": "Поиск входящих",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Диалоги",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} разговоров",
       "DOWNLOAD_REPORT": "Скачать отчет"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Резолюции",
+      "NO_CONVERSATIONS": "Нет сообщений",
+      "CONVERSATION": "{count} разговор",
+      "CONVERSATIONS": "{count} разговоров",
+      "DOWNLOAD_REPORT": "Скачать отчет"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Диалоги по операторам",
       "LOADING_MESSAGE": "Загрузка метрик оператора...",

app/javascript/dashboard/i18n/locale/ru/settings.json

@@ -53,11 +53,11 @@
           }
         },
         "LANGUAGE": {
-          "TITLE": "Preferred Language",
+          "TITLE": "Предпочитаемый язык",
-          "NOTE": "Choose the language you want to use.",
+          "NOTE": "Выберите язык, который вы хотите использовать.",
-          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
+          "UPDATE_SUCCESS": "Ваши языковые настройки успешно обновлены",
-          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
+          "UPDATE_ERROR": "Произошла ошибка при обновлении языковых настроек, пожалуйста, попробуйте снова",
-          "USE_ACCOUNT_DEFAULT": "Use account default"
+          "USE_ACCOUNT_DEFAULT": "Использовать учетную запись по умолчанию"
         }
       },
       "MESSAGE_SIGNATURE_SECTION": {
@@ -81,19 +81,19 @@
         "BTN_TEXT": "Изменить пароль"
       },
       "SECURITY_SECTION": {
-        "TITLE": "Security",
+        "TITLE": "Безопасность",
-        "NOTE": "Manage additional security features for your account.",
+        "NOTE": "Управление дополнительными функциями безопасности для вашей учетной записи.",
-        "MFA_BUTTON": "Manage Two-Factor Authentication"
+        "MFA_BUTTON": "Управление двухфакторной аутентификацией"
       },
       "ACCESS_TOKEN": {
         "TITLE": "Токен доступа",
         "NOTE": "Этот токен может быть использован, если вы настраиваете интеграцию на основе API",
         "COPY": "Копировать",
         "RESET": "Сброс",
-        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_RESET": "Вы уверены?",
-        "CONFIRM_HINT": "Click again to confirm",
+        "CONFIRM_HINT": "Нажмите еще раз для подтверждения",
-        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_SUCCESS": "Токен доступа успешно сгенерирован",
-        "RESET_ERROR": "Unable to regenerate access token. Please try again"
+        "RESET_ERROR": "Не удалось сгенерировать токен доступа. Попробуйте ещё раз"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Аудио уведомления",
@@ -203,7 +203,7 @@
         },
         "SET_AVAILABILITY_SUCCESS": "Доступность успешно установлена",
         "SET_AVAILABILITY_ERROR": "Не удалось установить доступность, попробуйте снова",
-        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
+        "IMPERSONATING_ERROR": "Невозможно изменить доступность выдавая себя за пользователя"
       },
       "EMAIL": {
         "LABEL": "Ваш адрес электронной почты",
@@ -238,7 +238,7 @@
     "APPEARANCE": "Изменить внешний вид",
     "SUPER_ADMIN_CONSOLE": "Консоль супер администратора",
     "DOCS": "Открыть документацию",
-    "CHANGELOG": "Changelog",
+    "CHANGELOG": "Журнал изменений",
     "LOGOUT": "Выйти из системы"
   },
   "APP_GLOBAL": {
@@ -304,7 +304,7 @@
     "CAPTAIN_ASSISTANTS": "Ассистенты",
     "CAPTAIN_DOCUMENTS": "Документы",
     "CAPTAIN_RESPONSES": "FAQ",
-    "CAPTAIN_TOOLS": "Tools",
+    "CAPTAIN_TOOLS": "Инструменты",
     "HOME": "Главная",
     "AGENTS": "Операторы",
     "AGENT_BOTS": "Боты",
@@ -343,7 +343,7 @@
     "REPORTS_LABEL": "Категории",
     "REPORTS_INBOX": "Электронная почта",
     "REPORTS_TEAM": "Команда",
-    "AGENT_ASSIGNMENT": "Agent Assignment",
+    "AGENT_ASSIGNMENT": "Назначение агента",
     "SET_AVAILABILITY_TITLE": "Установить себя",
     "SET_YOUR_AVAILABILITY": "Настройте ваши рабочие часы",
     "SLA": "SLA",
@@ -365,7 +365,7 @@
       "INFO_SHORT": "Автоматически отмечать оффлайн, когда вы не используете приложение."
     },
     "DOCS": "Открыть документацию",
-    "SECURITY": "Security"
+    "SECURITY": "Безопасность"
   },
   "BILLING_SETTINGS": {
     "TITLE": "Платёж",
@@ -398,73 +398,73 @@
     "NO_BILLING_USER": "Ваш платёжный счёт настраивается. Пожалуйста, обновите страницу и повторите попытку."
   },
   "SECURITY_SETTINGS": {
-    "TITLE": "Security",
+    "TITLE": "Безопасность",
-    "DESCRIPTION": "Manage your account security settings.",
+    "DESCRIPTION": "Управление настройками безопасности вашего аккаунта.",
-    "LINK_TEXT": "Learn more about SAML SSO",
+    "LINK_TEXT": "Узнать больше о SAML SSO",
     "SAML": {
       "TITLE": "SAML SSO",
-      "NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",
+      "NOTE": "Настройка единого SAML входа для вашей учетной записи. Пользователи будут аутентифицироваться через вашего провайдера идентификации вместо использования электронной почты/пароля.",
       "ACS_URL": {
         "LABEL": "ACS URL",
-        "TOOLTIP": "Assertion Consumer Service URL - Configure this URL in your IdP as the destination for SAML responses"
+        "TOOLTIP": "Assertion Consumer Service URL - Настройте этот URL в IdP в качестве назначения для SAML ответов"
       },
       "SSO_URL": {
         "LABEL": "SSO URL",
-        "HELP": "The URL where SAML authentication requests will be sent",
+        "HELP": "URL, куда будут отправляться запросы аутентификации SAML",
         "PLACEHOLDER": "https://your-idp.com/saml/sso"
       },
       "CERTIFICATE": {
-        "LABEL": "Signing certificate in PEM format",
+        "LABEL": "Подписанный сертификат в формате PEM",
-        "HELP": "The public certificate from your identity provider used to verify SAML responses",
+        "HELP": "Публичный сертификат от вашего поставщика сертификатов используемый для проверки SAML ответов",
         "PLACEHOLDER": "-----BEGIN CERTIFICATE-----\nMIIC..."
       },
       "FINGERPRINT": {
-        "LABEL": "Fingerprint",
+        "LABEL": "Отпечаток",
-        "TOOLTIP": "SHA-1 fingerprint of the certificate - Use this to verify the certificate in your IdP configuration"
+        "TOOLTIP": "Отпечаток SHA-1 сертификата. Используется для проверки сертификата в конфигурации IdP"
       },
       "COPY_SUCCESS": "Код скопирован в буфер обмена",
       "SP_ENTITY_ID": {
-        "LABEL": "SP Entity ID",
+        "LABEL": "ID сущности SP",
-        "HELP": "Unique identifier for this application as a service provider (auto-generated).",
+        "HELP": "Уникальный идентификатор для этого приложения как поставщика услуг (автосгенерированный).",
-        "TOOLTIP": "Unique identifier for Chatwoot as the Service Provider - Configure this in your IdP settings"
+        "TOOLTIP": "Уникальный идентификатор для Chatwoot как поставщик услуг - Настройте это в настройках IdP"
       },
       "IDP_ENTITY_ID": {
-        "LABEL": "Identity Provider Entity ID",
+        "LABEL": "ID сущности провайдера идентификации",
-        "HELP": "Unique identifier for your identity provider (usually found in IdP configuration)",
+        "HELP": "Уникальный идентификатор для вашего поставщика идентификации (обычно находится в конфигурации IdP)",
         "PLACEHOLDER": "https://your-idp.com/saml"
       },
-      "UPDATE_BUTTON": "Update SAML Settings",
+      "UPDATE_BUTTON": "Обновить настройки SAML",
       "API": {
-        "SUCCESS": "SAML settings updated successfully",
+        "SUCCESS": "Настройки SAML успешно обновлены",
-        "ERROR": "Failed to update SAML settings",
+        "ERROR": "Не удалось обновить настройки SAML",
-        "ERROR_LOADING": "Failed to load SAML settings",
+        "ERROR_LOADING": "Не удалось загрузить настройки SAML",
-        "DISABLED": "SAML settings disabled successfully"
+        "DISABLED": "SAML настройки успешно отключены"
       },
       "VALIDATION": {
-        "REQUIRED_FIELDS": "SSO URL, Identity Provider Entity ID, and Certificate are required fields",
+        "REQUIRED_FIELDS": "SSO URL, идентификатор сущности провайдера и сертификат являются обязательными полями",
-        "SSO_URL_ERROR": "Please enter a valid SSO URL",
+        "SSO_URL_ERROR": "Пожалуйста, введите правильный SSO URL",
-        "CERTIFICATE_ERROR": "Certificate is required",
+        "CERTIFICATE_ERROR": "Сертификат обязателен",
-        "IDP_ENTITY_ID_ERROR": "Identity Provider Entity ID is required"
+        "IDP_ENTITY_ID_ERROR": "ID сущности поставщика идентификации обязателен"
       },
       "ENTERPRISE_PAYWALL": {
-        "AVAILABLE_ON": "The SAML SSO feature is only available in the Enterprise plans.",
+        "AVAILABLE_ON": "Функция SAML SSO доступна только в Enterprise plan.",
-        "UPGRADE_PROMPT": "Upgrade to an Enterprise plan to access SAML single sign-on and other advanced security features.",
+        "UPGRADE_PROMPT": "Обновитесь до Enterprise plan, чтобы получить доступ к единому входу SAML и другим продвинутым функциям безопасности.",
         "ASK_ADMIN": "Пожалуйста, обратитесь к вашему администратору для обновления."
       },
       "PAYWALL": {
-        "TITLE": "Upgrade to enable SAML SSO",
+        "TITLE": "Обновитесь, чтобы включить SAML SSO",
-        "AVAILABLE_ON": "The SAML SSO feature is only available in the Enterprise plans.",
+        "AVAILABLE_ON": "Функция SAML SSO доступна только в Enterprise plan.",
-        "UPGRADE_PROMPT": "Upgrade your plan to get access to SAML single sign-on and other advanced features.",
+        "UPGRADE_PROMPT": "Обновите свой тарифный план, чтобы получить доступ к единому входу SAML и другим расширенным функциям.",
         "UPGRADE_NOW": "Обновить сейчас",
         "CANCEL_ANYTIME": "Вы можете изменить или отменить ваш тарифный план в любое время"
       },
       "ATTRIBUTE_MAPPING": {
-        "TITLE": "SAML Attribute Setup",
+        "TITLE": "Настройки SAML Атрибута",
-        "DESCRIPTION": "The following attribute mappings must be configured in your identity provider"
+        "DESCRIPTION": "Следующие сопоставления атрибутов должны быть настроены в вашем поставщике идентификации"
       },
       "INFO_SECTION": {
-        "TITLE": "Service Provider Information",
+        "TITLE": "Информация о поставщике услуг SAML",
-        "TOOLTIP": "Copy these values and configure them in your Identity Provider to establish the SAML connection"
+        "TOOLTIP": "Скопируйте эти значения и настройте их в вашем поставщике идентификации для установления соединения SAML"
       }
     }
   },
@@ -508,84 +508,84 @@
   "ASSIGNMENT_POLICY": {
     "INDEX": {
       "HEADER": {
-        "TITLE": "Agent assignment",
+        "TITLE": "Назначение агента",
-        "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
+        "DESCRIPTION": "Определите политики для эффективного управления нагрузкой и маршрутами диалогов в зависимости от потребностей входящих сообщений и агентов. Узнайте больше здесь"
       },
       "ASSIGNMENT_POLICY": {
-        "TITLE": "Assignment policy",
+        "TITLE": "Назначение политики",
-        "DESCRIPTION": "Manage how conversations get assigned in inboxes.",
+        "DESCRIPTION": "Управление тем, как диалоги назначаются во входящих.",
         "FEATURES": [
-          "Assign by conversations evenly or by available capacity",
+          "Назначать диалоги равномерно или по доступному объему",
-          "Add fair distribution rules to avoid overloading any agent",
+          "Добавить правила справедливого распределения во избежание перегрузки любого агента",
-          "Add inboxes to a policy - one policy per inbox"
+          "Добавить ящики в политику - по одной политике на ящик"
         ]
       },
       "AGENT_CAPACITY_POLICY": {
-        "TITLE": "Agent capacity policy",
+        "TITLE": "Политика нагрузки агента",
-        "DESCRIPTION": "Manage workload for agents.",
+        "DESCRIPTION": "Управление загрузкой агентов.",
         "FEATURES": [
-          "Define maximum conversations per inbox",
+          "Определить максимальное количество диалогов во входящих",
-          "Create exceptions based on labels and time",
+          "Создавать исключения, основанные на метках и времени",
-          "Add agents to a policy - one policy per agent"
+          "Добавить агента в политику - по одной политике на агента"
         ]
       }
     },
     "AGENT_ASSIGNMENT_POLICY": {
       "INDEX": {
         "HEADER": {
-          "TITLE": "Assignment policy",
+          "TITLE": "Назначение политики",
-          "CREATE_POLICY": "New policy"
+          "CREATE_POLICY": "Новая политика"
         },
         "CARD": {
-          "ORDER": "Order",
+          "ORDER": "Соритировка",
           "PRIORITY": "Приоритет",
           "ACTIVE": "Активно",
-          "INACTIVE": "Inactive",
+          "INACTIVE": "Неактивен",
-          "POPOVER": "Added inboxes",
+          "POPOVER": "Добавленные ящики",
           "EDIT": "Редактировать"
         },
-        "NO_RECORDS_FOUND": "No assignment policies found"
+        "NO_RECORDS_FOUND": "Не найдены связанные политики"
       },
       "CREATE": {
         "HEADER": {
-          "TITLE": "Create assignment policy"
+          "TITLE": "Создать связанную политику"
         },
-        "CREATE_BUTTON": "Create policy",
+        "CREATE_BUTTON": "Создать политику",
         "API": {
-          "SUCCESS_MESSAGE": "Assignment policy created successfully",
+          "SUCCESS_MESSAGE": "Связанная политика успешно создана",
-          "ERROR_MESSAGE": "Failed to create assignment policy"
+          "ERROR_MESSAGE": "Не удалось создать связанную политику"
         }
       },
       "EDIT": {
         "HEADER": {
-          "TITLE": "Edit assignment policy"
+          "TITLE": "Изменение связанной политики"
         },
-        "EDIT_BUTTON": "Update policy",
+        "EDIT_BUTTON": "Изменить политику",
         "CONFIRM_ADD_INBOX_DIALOG": {
-          "TITLE": "Add inbox",
+          "TITLE": "Добавить почту",
-          "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "DESCRIPTION": "{inboxName} ящик уже связан с другой политикой. Вы уверены, что хотите связать его с этой политикой? Он будет удален из другой политики.",
-          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CONFIRM_BUTTON_LABEL": "Продолжить",
           "CANCEL_BUTTON_LABEL": "Отменить"
         },
         "API": {
-          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
+          "SUCCESS_MESSAGE": "Связанная политика успешно обновлена",
-          "ERROR_MESSAGE": "Failed to update assignment policy"
+          "ERROR_MESSAGE": "Не удалось обновить связанную политику"
         },
         "INBOX_API": {
           "ADD": {
-            "SUCCESS_MESSAGE": "Inbox added to policy successfully",
+            "SUCCESS_MESSAGE": "Почтовый ящик добавлен в политику",
-            "ERROR_MESSAGE": "Failed to add inbox to policy"
+            "ERROR_MESSAGE": "Не удалось добавить почтовый ящик в политику"
           },
           "REMOVE": {
-            "SUCCESS_MESSAGE": "Inbox removed from policy successfully",
+            "SUCCESS_MESSAGE": "Почтовый ящик удалён из политики",
-            "ERROR_MESSAGE": "Failed to remove inbox from policy"
+            "ERROR_MESSAGE": "Не удалось удалить почтовый ящик из политики"
           }
         }
       },
       "FORM": {
         "NAME": {
-          "LABEL": "Policy name:",
+          "LABEL": "Название политики:",
-          "PLACEHOLDER": "Enter policy name"
+          "PLACEHOLDER": "Введите название политики"
         },
         "DESCRIPTION": {
           "LABEL": "Описание:",
@@ -594,163 +594,163 @@
         "STATUS": {
           "LABEL": "Статус:",
           "PLACEHOLDER": "Выбрать статус",
-          "ACTIVE": "Policy is active",
+          "ACTIVE": "Политика активна",
-          "INACTIVE": "Policy is inactive"
+          "INACTIVE": "Политика неактивна"
         },
         "ASSIGNMENT_ORDER": {
-          "LABEL": "Assignment order",
+          "LABEL": "Порядок назначения",
           "ROUND_ROBIN": {
             "LABEL": "Round robin",
-            "DESCRIPTION": "Assign conversations evenly among agents."
+            "DESCRIPTION": "Назначить разговоры равномерно между агентами."
           },
           "BALANCED": {
-            "LABEL": "Balanced",
+            "LABEL": "Сбалансированный",
-            "DESCRIPTION": "Assign conversations based on available capacity."
+            "DESCRIPTION": "Назначить диалоги на основе доступной пропускной способности."
           }
         },
         "ASSIGNMENT_PRIORITY": {
-          "LABEL": "Assignment priority",
+          "LABEL": "Приоритет назначения",
           "EARLIEST_CREATED": {
-            "LABEL": "Earliest created",
+            "LABEL": "Раннее созданное",
-            "DESCRIPTION": "The conversation that was created first gets assigned first."
+            "DESCRIPTION": "Созданный диалог назначается в первую очередь."
           },
           "LONGEST_WAITING": {
-            "LABEL": "Longest waiting",
+            "LABEL": "Длительное ожидание",
-            "DESCRIPTION": "The conversation waiting the longest gets assigned first."
+            "DESCRIPTION": "Сначала назначается диалог, ожидающий назначения дольше всех."
           }
         },
         "FAIR_DISTRIBUTION": {
-          "LABEL": "Fair distribution policy",
+          "LABEL": "Политика справедливого распределения",
-          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "DESCRIPTION": "Установите максимальное количество писем, которые могут быть назначены каждому агенту в пределах окна времени, чтобы избежать перезагрузки любого одного агента. Это требуемое поле по умолчанию используется для 100 диалогов в час.",
-          "INPUT_MAX": "Assign max",
+          "INPUT_MAX": "Назначить макс.",
-          "DURATION": "Conversations per agent in every"
+          "DURATION": "Диалоги на каждого агента в каждом"
         },
         "INBOXES": {
-          "LABEL": "Added inboxes",
+          "LABEL": "Добавленные ящики",
-          "DESCRIPTION": "Add inboxes for which this policy will be applicable.",
+          "DESCRIPTION": "Добавьте почтовые ящики, для которых будет применяться эта политика.",
-          "ADD_BUTTON": "Add inbox",
+          "ADD_BUTTON": "Добавить почту",
           "DROPDOWN": {
-            "SEARCH_PLACEHOLDER": "Search and select inboxes to add",
+            "SEARCH_PLACEHOLDER": "Поиск и выбор почтовых ящиков для добавления",
             "ADD_BUTTON": "Добавить"
           },
-          "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
+          "EMPTY_STATE": "Нет почтовых ящиков в этой политике, добавьте ящики для начала",
           "API": {
-            "SUCCESS_MESSAGE": "Inbox successfully added to policy",
+            "SUCCESS_MESSAGE": "Почтовый ящик успешно добавлен в политику",
-            "ERROR_MESSAGE": "Failed to add inbox to policy"
+            "ERROR_MESSAGE": "Не удалось добавить почтовый ящик в политику"
           }
         }
       },
       "DELETE_POLICY": {
-        "SUCCESS_MESSAGE": "Assignment policy deleted successfully",
+        "SUCCESS_MESSAGE": "Связанная политика успешно удалена",
-        "ERROR_MESSAGE": "Failed to delete assignment policy"
+        "ERROR_MESSAGE": "Не удалось удалить связанную политику"
       }
     },
     "AGENT_CAPACITY_POLICY": {
       "INDEX": {
         "HEADER": {
-          "TITLE": "Agent capacity",
+          "TITLE": "Пропускная способность сотрудника",
-          "CREATE_POLICY": "New policy"
+          "CREATE_POLICY": "Новая политика"
         },
         "CARD": {
-          "POPOVER": "Added agents",
+          "POPOVER": "Добавленные агенты",
           "EDIT": "Редактировать"
         },
-        "NO_RECORDS_FOUND": "No agent capacity policies found"
+        "NO_RECORDS_FOUND": "Политики пропускной способности агентов не найдены"
       },
       "CREATE": {
         "HEADER": {
-          "TITLE": "Create agent capacity policy"
+          "TITLE": "Создать политики нагрузки агента"
         },
-        "CREATE_BUTTON": "Create policy",
+        "CREATE_BUTTON": "Создать политику",
         "API": {
-          "SUCCESS_MESSAGE": "Agent capacity policy created successfully",
+          "SUCCESS_MESSAGE": "Политика нагрузки сотрудника успешно создана",
-          "ERROR_MESSAGE": "Failed to create agent capacity policy"
+          "ERROR_MESSAGE": "Не удалось создать политику нагрузки агента"
         }
       },
       "EDIT": {
         "HEADER": {
-          "TITLE": "Edit agent capacity policy"
+          "TITLE": "Изменить политики нагрузки агента"
         },
-        "EDIT_BUTTON": "Update policy",
+        "EDIT_BUTTON": "Изменить политику",
         "CONFIRM_ADD_AGENT_DIALOG": {
-          "TITLE": "Add agent",
+          "TITLE": "Добавить оператора",
-          "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
+          "DESCRIPTION": "{agentName} уже связан с другой политикой. Вы уверены, что хотите связать его с этой политикой? Он будет удален из другой политики.",
-          "CONFIRM_BUTTON_LABEL": "Continue",
+          "CONFIRM_BUTTON_LABEL": "Продолжить",
           "CANCEL_BUTTON_LABEL": "Отменить"
         },
         "API": {
-          "SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
+          "SUCCESS_MESSAGE": "Политика нагрузки сотрудника успешно обновлена",
-          "ERROR_MESSAGE": "Failed to update agent capacity policy"
+          "ERROR_MESSAGE": "Не удалось обновить политику нагрузки агента"
         },
         "AGENT_API": {
           "ADD": {
-            "SUCCESS_MESSAGE": "Agent added to policy successfully",
+            "SUCCESS_MESSAGE": "Оператор успешно добавлен в политику",
-            "ERROR_MESSAGE": "Failed to add agent to policy"
+            "ERROR_MESSAGE": "Не удалось добавить агента в политику"
           },
           "REMOVE": {
-            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
+            "SUCCESS_MESSAGE": "Агент успешно удален из политики",
-            "ERROR_MESSAGE": "Failed to remove agent from policy"
+            "ERROR_MESSAGE": "Не удалось удалить агента из политики"
           }
         }
       },
       "FORM": {
         "NAME": {
-          "LABEL": "Policy name:",
+          "LABEL": "Название политики:",
-          "PLACEHOLDER": "Enter policy name"
+          "PLACEHOLDER": "Введите название политики"
         },
         "DESCRIPTION": {
           "LABEL": "Описание:",
           "PLACEHOLDER": "Введите описание"
         },
         "INBOX_CAPACITY_LIMIT": {
-          "LABEL": "Inbox capacity limits",
+          "LABEL": "Ограничение лимитов ящика",
-          "ADD_BUTTON": "Add inbox",
+          "ADD_BUTTON": "Добавить почтовый ящик",
           "FIELD": {
-            "SELECT_INBOX": "Select inbox",
+            "SELECT_INBOX": "Выбрать почтовый ящик",
-            "MAX_CONVERSATIONS": "Max conversations",
+            "MAX_CONVERSATIONS": "Максимум диалогов",
-            "SET_LIMIT": "Set limit"
+            "SET_LIMIT": "Установить лимит"
           },
-          "EMPTY_STATE": "No inbox limit set"
+          "EMPTY_STATE": "Не установлен лимит почтового ящика"
         },
         "EXCLUSION_RULES": {
-          "LABEL": "Exclusion rules",
+          "LABEL": "Правила исключения",
-          "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
+          "DESCRIPTION": "Диалоги, которые удовлетворяют следующим условиям, не будут учитываться в качестве агентских возможностей",
           "TAGS": {
-            "LABEL": "Exclude conversations tagged with specific labels",
+            "LABEL": "Исключить диалоги со специальными метками",
-            "ADD_TAG": "add tag",
+            "ADD_TAG": "добавить тег",
             "DROPDOWN": {
-              "SEARCH_PLACEHOLDER": "Search and select tags to add"
+              "SEARCH_PLACEHOLDER": "Поиск и выбор тегов для добавления"
             },
-            "EMPTY_STATE": "No tags added to this policy."
+            "EMPTY_STATE": "Нет добавленных тегов в этой политике."
           },
           "DURATION": {
-            "LABEL": "Exclude conversations older than a specified duration",
+            "LABEL": "Исключить диалоги старше указанного срока",
-            "PLACEHOLDER": "Set time"
+            "PLACEHOLDER": "Установить время"
           }
         },
         "USERS": {
-          "LABEL": "Assigned agents",
+          "LABEL": "Назначенные агенты",
-          "DESCRIPTION": "Add agents for which this policy will be applicable.",
+          "DESCRIPTION": "Добавьте агентов, для которых будет применяться эта политика.",
-          "ADD_BUTTON": "Add agent",
+          "ADD_BUTTON": "Добавить агента",
           "DROPDOWN": {
-            "SEARCH_PLACEHOLDER": "Search and select agents to add",
+            "SEARCH_PLACEHOLDER": "Поиск и выбор агентов для добавления",
             "ADD_BUTTON": "Добавить"
           },
-          "EMPTY_STATE": "No agents added",
+          "EMPTY_STATE": "Агенты не добавлены",
           "API": {
-            "SUCCESS_MESSAGE": "Agent successfully added to policy",
+            "SUCCESS_MESSAGE": "Агент успешно добавлен в политику",
-            "ERROR_MESSAGE": "Failed to add agent to policy"
+            "ERROR_MESSAGE": "Не удалось добавить агента в политику"
           }
         }
       },
       "DELETE_POLICY": {
-        "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
+        "SUCCESS_MESSAGE": "Политика нагрузки сотрудника успешно удалена",
-        "ERROR_MESSAGE": "Failed to delete agent capacity policy"
+        "ERROR_MESSAGE": "Не удалось удалить политику нагрузки агента"
       }
     },
     "DELETE_POLICY": {
-      "TITLE": "Delete policy",
+      "TITLE": "Удалить политику",
-      "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
+      "DESCRIPTION": "Вы уверены, что хотите удалить эту политику? Это действие не может быть отменено.",
       "CONFIRM_BUTTON_LABEL": "Удалить",
       "CANCEL_BUTTON_LABEL": "Отменить"
     }

app/javascript/dashboard/i18n/locale/ru/signup.json

@@ -28,11 +28,11 @@
       "PLACEHOLDER": "Пароль",
       "ERROR": "Пароль слишком короткий.",
       "IS_INVALID_PASSWORD": "Пароль должен содержать хотя бы одну заглавную букву, одну строчную букву, 1 цифру и 1 специальный символ.",
-      "REQUIREMENTS_LENGTH": "At least 6 characters long",
+      "REQUIREMENTS_LENGTH": "Длина не менее 6 символов",
-      "REQUIREMENTS_UPPERCASE": "At least one uppercase letter",
+      "REQUIREMENTS_UPPERCASE": "Минимум одна заглавная буква",
-      "REQUIREMENTS_LOWERCASE": "At least one lowercase letter",
+      "REQUIREMENTS_LOWERCASE": "Минимум одна строчная буква",
-      "REQUIREMENTS_NUMBER": "At least one number",
+      "REQUIREMENTS_NUMBER": "Минимум одно число",
-      "REQUIREMENTS_SPECIAL": "At least one special character"
+      "REQUIREMENTS_SPECIAL": "Минимум один специальный символ"
     },
     "CONFIRM_PASSWORD": {
       "LABEL": "Подтвердите пароль",
@@ -40,7 +40,7 @@
       "ERROR": "Пароли не совпадают."
     },
     "API": {
-      "SUCCESS_MESSAGE": "Registration Successful",
+      "SUCCESS_MESSAGE": "Регистрация прошла успешно",
       "ERROR_MESSAGE": "Не удалось подключиться к Woot серверу. Пожалуйста, попробуйте еще раз."
     },
     "SUBMIT": "Создать новый аккаунт",

app/javascript/dashboard/i18n/locale/ru/whatsappTemplates.json

@@ -3,22 +3,22 @@
     "MODAL": {
       "TITLE": "Шаблоны Whatsapp",
       "SUBTITLE": "Выберите шаблон whatsapp, который вы хотите отправить",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+      "TEMPLATE_SELECTED_SUBTITLE": "Настройка шаблона: {templateName}"
     },
     "PICKER": {
       "SEARCH_PLACEHOLDER": "Найти шаблоны",
       "NO_TEMPLATES_FOUND": "Не найдено шаблонов для",
-      "HEADER": "Header",
+      "HEADER": "Заголовок",
-      "BODY": "Body",
+      "BODY": "Основной текст",
-      "FOOTER": "Footer",
+      "FOOTER": "Нижний текст",
-      "BUTTONS": "Buttons",
+      "BUTTONS": "Кнопки",
       "CATEGORY": "Категория",
-      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT": "Медиа",
-      "MEDIA_CONTENT_FALLBACK": "media content",
+      "MEDIA_CONTENT_FALLBACK": "медиа",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "NO_TEMPLATES_AVAILABLE": "Шаблоны WhatsApp недоступны. Нажмите кнопку \"Обновить\", чтобы синхронизировать шаблоны из WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_BUTTON": "Обновить шаблоны",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_SUCCESS": "Обновление шаблонов запущено. Обновление может занять несколько минут.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "REFRESH_ERROR": "Не удалось обновить шаблоны. Попробуйте ещё раз.",
       "LABELS": {
         "LANGUAGE": "Язык",
         "TEMPLATE_BODY": "Тело шаблона",
@@ -33,15 +33,15 @@
       "GO_BACK_LABEL": "Вернуться",
       "SEND_MESSAGE_LABEL": "Отправить сообщение",
       "FORM_ERROR_MESSAGE": "Пожалуйста, заполните все переменные перед отправкой",
-      "MEDIA_HEADER_LABEL": "{type} Header",
+      "MEDIA_HEADER_LABEL": "{type} Заголовок",
-      "OTP_CODE": "Enter 4-8 digit OTP",
+      "OTP_CODE": "Введите 4-8 цифр OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "EXPIRY_MINUTES": "Введите срок действия в минутах",
-      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_PARAMETERS": "Параметры кнопки",
-      "BUTTON_LABEL": "Button {index}",
+      "BUTTON_LABEL": "Кнопка {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "COUPON_CODE": "Введите код купона (не более 15 символов)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "MEDIA_URL_LABEL": "Введите {type} URL",
-      "DOCUMENT_NAME_PLACEHOLDER": "Enter document filename (e.g., Invoice_2025.pdf)",
+      "DOCUMENT_NAME_PLACEHOLDER": "Введите имя файла документа (например, Invoice_2025.pdf)",
-      "BUTTON_PARAMETER": "Enter button parameter"
+      "BUTTON_PARAMETER": "Введите параметр кнопки"
     }
   }
 }

app/javascript/dashboard/i18n/locale/sh/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Last 7 days",
+      "LAST_14_DAYS": "Last 14 days",
       "LAST_30_DAYS": "Last 30 days",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/sk/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Posledných 7 dní",
+      "LAST_14_DAYS": "Posledných 14 dní",
       "LAST_30_DAYS": "Posledných 30 dní",
       "LAST_3_MONTHS": "Posledné 3 mesiace",
       "LAST_6_MONTHS": "Posledných 6 mesiacov",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Na vygenerovanie reportu sme nedostali dostatok dát, skúste to prosím neskôr.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Rozhovory",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/sl/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Last 7 days",
+      "LAST_14_DAYS": "Last 14 days",
       "LAST_30_DAYS": "Last 30 days",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/sq/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Last 7 days",
+      "LAST_14_DAYS": "Last 14 days",
       "LAST_30_DAYS": "Last 30 days",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/sr/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Poslednjih 7 dana",
+      "LAST_14_DAYS": "Poslednjih 14 dana",
       "LAST_30_DAYS": "Poslednjih 30 dana",
       "LAST_3_MONTHS": "Poslednja 3 meseca",
       "LAST_6_MONTHS": "Poslednjih 6 meseci",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Nismo primili dovoljno podataka da bi smo generisali izveštaj, Molim vas pokušajte ponovo.",
     "DOWNLOAD_INBOX_REPORTS": "Preuzmi izveštaj o prijemnim sandučićima",
     "FILTER_DROPDOWN_LABEL": "Izaberi prijemno sanduče",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Razgovori",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Razgovori prema agentima",
       "LOADING_MESSAGE": "Učitavanje metrike agenata...",

app/javascript/dashboard/i18n/locale/sv/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "De senaste 7 dagarna",
+      "LAST_14_DAYS": "De senaste 14 dagarna",
       "LAST_30_DAYS": "De senaste 30 dagarna",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Vi har inte fått tillräckligt många datapunkter för att generera en rapport, försök igen senare.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Konversationer",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/ta/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "கடந்த 7 நாட்கள்",
+      "LAST_14_DAYS": "கடந்த 14 நாட்கள்",
       "LAST_30_DAYS": "கடந்த 30 நாட்கள்",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "அறிக்கையை உருவாக்க போதுமான தரவுகளை பெறவில்லை, தயவுசெய்து மீண்டும் முயற்சிக்கவும்.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "உரையாடல்கள்",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/th/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "7 วันที่ผ่านมา",
+      "LAST_14_DAYS": "14 วันที่ผ่านมา",
       "LAST_30_DAYS": "30 วันที่ผ่านมา",
       "LAST_3_MONTHS": "3 เดือนที่ผ่านมา",
       "LAST_6_MONTHS": "6 เดือนที่ผ่านมา",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "ข้อมูลที่เราได้รับไม่เพียงพอต่อการสร้างรายงาน โปรดลองใหม่อีกครั้งในภายหน้า",
     "DOWNLOAD_INBOX_REPORTS": "ดาวน์โหลดรายงานกล่องข้อความ",
     "FILTER_DROPDOWN_LABEL": "เลือกกล่องข้อความ",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "การสนทนา",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "การสนทนาที่พนักงานดูแล",
       "LOADING_MESSAGE": "กำลังโหลดตัวชี้วัดพนักงาน",

app/javascript/dashboard/i18n/locale/tl/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Last 7 days",
+      "LAST_14_DAYS": "Last 14 days",
       "LAST_30_DAYS": "Last 30 days",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/tr/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Son 7 gün",
+      "LAST_14_DAYS": "Son 14 gün",
       "LAST_30_DAYS": "Son 30 gün",
       "LAST_3_MONTHS": "Son 3 ay",
       "LAST_6_MONTHS": "Son 6 ay",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Rapor oluşturmak için yeterli veri yok, Lütfen daha sonra tekrar deneyin.",
     "DOWNLOAD_INBOX_REPORTS": "Gelen Kutu Raporlarını İndir",
     "FILTER_DROPDOWN_LABEL": "Gelen kutusu seç",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Konuşmalar",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} konuşmalar",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "Hiç konuşma yok",
+      "CONVERSATION": "{count} konuşma",
+      "CONVERSATIONS": "{count} konuşmalar",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Temsilciler Tarafından Yapılan Konuşmalar",
       "LOADING_MESSAGE": "Temsilci metrikleri yükleniyor...",

app/javascript/dashboard/i18n/locale/uk/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Останні 7 днів",
+      "LAST_14_DAYS": "Останні 14 днів",
       "LAST_30_DAYS": "Останні 30 днів",
       "LAST_3_MONTHS": "Останні 3 місяці",
       "LAST_6_MONTHS": "Останні 6 місяців",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "Ми не отримали достатньо даних для генерації звіту. Будь ласка, спробуйте ще раз пізніше.",
     "DOWNLOAD_INBOX_REPORTS": "Завантажити звіти вхідних повідомлень",
     "FILTER_DROPDOWN_LABEL": "Вибрати \"Вхідний\" канал",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Бесіди",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} бесід",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "Немає бесід",
+      "CONVERSATION": "{count} бесід",
+      "CONVERSATIONS": "{count} бесід",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Розмови агентів",
       "LOADING_MESSAGE": "Завантаження метрик агента...",