diff --git a/app/javascript/dashboard/i18n/locale/en/settings.json b/app/javascript/dashboard/i18n/locale/en/settings.json
index d4bcc4ce5..061d7ebbf 100644
--- a/app/javascript/dashboard/i18n/locale/en/settings.json
+++ b/app/javascript/dashboard/i18n/locale/en/settings.json
@@ -121,6 +121,15 @@
         "RESET_SUCCESS": "Access token regenerated successfully",
         "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
+      "AGGRESSIVE_ALERT_SECTION": {
+        "TITLE": "Stalled conversation alert",
+        "NOTE": "Red banner that appears at the top of the panel when a conversation has been waiting for a reply for 5+ minutes.",
+        "DESCRIPTION": "Red banner shown when a conversation has no reply for 5+ minutes. Useful to avoid losing customers, but can be intrusive if you don't handle every inbox.",
+        "ENABLED": "Enable stalled conversation alert",
+        "APPLY_TO_ALL": "Apply to all inboxes",
+        "INBOX_HINT": "Pick the inboxes where you want to receive the alert:",
+        "NO_INBOXES": "No inboxes registered."
+      },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
         "NOTE": "Enable audio alerts in dashboard for new messages and conversations.",
diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/settings.json b/app/javascript/dashboard/i18n/locale/pt_BR/settings.json
index aab1b7116..a14801150 100644
--- a/app/javascript/dashboard/i18n/locale/pt_BR/settings.json
+++ b/app/javascript/dashboard/i18n/locale/pt_BR/settings.json
@@ -121,6 +121,15 @@
         "RESET_SUCCESS": "Token de acesso gerado novamente com sucesso",
         "RESET_ERROR": "Não foi possível regerar o token de acesso. Por favor, tente novamente"
       },
+      "AGGRESSIVE_ALERT_SECTION": {
+        "TITLE": "Alerta de conversa parada",
+        "NOTE": "Banner vermelho que aparece no topo do painel quando uma conversa fica sem resposta há 5+ minutos.",
+        "DESCRIPTION": "Banner vermelho que aparece quando uma conversa fica sem resposta há 5+ minutos. Útil pra não perder cliente, mas pode ser intrusivo se você não atende todas as inboxes.",
+        "ENABLED": "Ativar alerta de conversa parada",
+        "APPLY_TO_ALL": "Aplicar em todas as caixas de entrada",
+        "INBOX_HINT": "Selecione as caixas onde você quer receber o alerta:",
+        "NO_INBOXES": "Nenhuma caixa de entrada cadastrada."
+      },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Alertas de áudio",
         "NOTE": "Habilitar notificações de áudio no painel para novas mensagens e conversas.",
diff --git a/app/javascript/dashboard/routes/dashboard/settings/profile/AggressiveAlertSettings.vue b/app/javascript/dashboard/routes/dashboard/settings/profile/AggressiveAlertSettings.vue
new file mode 100644
index 000000000..c4bb57cf2
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/profile/AggressiveAlertSettings.vue
@@ -0,0 +1,233 @@
+<script setup>
+import { useAlert } from 'dashboard/composables';
+import { useUISettings } from 'dashboard/composables/useUISettings';
+import { computed, ref, watch } from 'vue';
+import { useStoreGetters } from 'dashboard/composables/store';
+import { useI18n } from 'vue-i18n';
+
+const { t } = useI18n();
+const getters = useStoreGetters();
+const { uiSettings, updateUISettings } = useUISettings();
+
+const inboxes = computed(() => getters['inboxes/getInboxes'].value || []);
+
+// Modelo: ui_settings.aggressive_alert_inbox_ids
+//   undefined / null → todas as inboxes (default histórico)
+//   []               → desligado pra esse usuário
+//   [id, id, ...]    → apenas essas inboxes
+const enabled = ref(true);
+const selectedInboxIds = ref([]);
+const applyToAll = ref(true);
+
+const initFromSettings = settings => {
+  const raw = settings?.aggressive_alert_inbox_ids;
+  if (Array.isArray(raw)) {
+    if (raw.length === 0) {
+      enabled.value = false;
+      applyToAll.value = true;
+      selectedInboxIds.value = [];
+    } else {
+      enabled.value = true;
+      applyToAll.value = false;
+      selectedInboxIds.value = raw.map(id => Number(id));
+    }
+  } else {
+    enabled.value = true;
+    applyToAll.value = true;
+    selectedInboxIds.value = [];
+  }
+};
+
+watch(
+  uiSettings,
+  value => {
+    initFromSettings(value);
+  },
+  { immediate: true }
+);
+
+const persist = async () => {
+  let value;
+  if (!enabled.value) {
+    value = [];
+  } else if (applyToAll.value) {
+    value = null;
+  } else {
+    value = selectedInboxIds.value.map(id => Number(id));
+  }
+  try {
+    await updateUISettings({ aggressive_alert_inbox_ids: value });
+    useAlert(t('PROFILE_SETTINGS.FORM.API.UPDATE_SUCCESS'));
+  } catch (e) {
+    useAlert(t('PROFILE_SETTINGS.FORM.API.UPDATE_ERROR'));
+  }
+};
+
+const handleEnabledChange = event => {
+  enabled.value = event.target.checked;
+  persist();
+};
+
+const handleApplyToAllChange = event => {
+  applyToAll.value = event.target.checked;
+  if (applyToAll.value) {
+    selectedInboxIds.value = [];
+  }
+  persist();
+};
+
+const handleInboxToggle = inboxId => {
+  const id = Number(inboxId);
+  if (selectedInboxIds.value.includes(id)) {
+    selectedInboxIds.value = selectedInboxIds.value.filter(i => i !== id);
+  } else {
+    selectedInboxIds.value = [...selectedInboxIds.value, id];
+  }
+  persist();
+};
+
+const isInboxSelected = inboxId =>
+  selectedInboxIds.value.includes(Number(inboxId));
+</script>
+
+<template>
+  <div class="aggressive-alert-settings flex flex-col gap-4">
+    <p class="description">
+      {{
+        $t(
+          'PROFILE_SETTINGS.FORM.AGGRESSIVE_ALERT_SECTION.DESCRIPTION',
+          'Banner vermelho que aparece quando uma conversa fica sem resposta há 5+ minutos. Útil pra não perder cliente, mas pode ser intrusivo se você não atende todas as inboxes.'
+        )
+      }}
+    </p>
+
+    <label class="toggle-row">
+      <input
+        type="checkbox"
+        :checked="enabled"
+        class="toggle-input"
+        @change="handleEnabledChange"
+      />
+      <span class="toggle-label">
+        {{
+          $t(
+            'PROFILE_SETTINGS.FORM.AGGRESSIVE_ALERT_SECTION.ENABLED',
+            'Ativar alerta de conversa parada'
+          )
+        }}
+      </span>
+    </label>
+
+    <div v-if="enabled" class="scope-section">
+      <label class="toggle-row">
+        <input
+          type="checkbox"
+          :checked="applyToAll"
+          class="toggle-input"
+          @change="handleApplyToAllChange"
+        />
+        <span class="toggle-label">
+          {{
+            $t(
+              'PROFILE_SETTINGS.FORM.AGGRESSIVE_ALERT_SECTION.APPLY_TO_ALL',
+              'Aplicar em todas as caixas de entrada'
+            )
+          }}
+        </span>
+      </label>
+
+      <div v-if="!applyToAll" class="inbox-list">
+        <p class="hint">
+          {{
+            $t(
+              'PROFILE_SETTINGS.FORM.AGGRESSIVE_ALERT_SECTION.INBOX_HINT',
+              'Selecione as caixas onde você quer receber o alerta:'
+            )
+          }}
+        </p>
+        <label v-for="inbox in inboxes" :key="inbox.id" class="inbox-row">
+          <input
+            type="checkbox"
+            :checked="isInboxSelected(inbox.id)"
+            class="toggle-input"
+            @change="handleInboxToggle(inbox.id)"
+          />
+          <span>{{ inbox.name }}</span>
+        </label>
+        <p v-if="!inboxes.length" class="empty">
+          {{
+            $t(
+              'PROFILE_SETTINGS.FORM.AGGRESSIVE_ALERT_SECTION.NO_INBOXES',
+              'Nenhuma caixa de entrada cadastrada.'
+            )
+          }}
+        </p>
+      </div>
+    </div>
+  </div>
+</template>
+
+<style lang="scss" scoped>
+.aggressive-alert-settings {
+  max-width: 480px;
+}
+
+.description {
+  color: var(--color-text-light, #6b7280);
+  font-size: 13px;
+  line-height: 1.5;
+  margin: 0;
+}
+
+.toggle-row {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  cursor: pointer;
+  user-select: none;
+}
+
+.toggle-input {
+  cursor: pointer;
+}
+
+.toggle-label {
+  font-size: 14px;
+  font-weight: 500;
+}
+
+.scope-section {
+  margin-left: 24px;
+  display: flex;
+  flex-direction: column;
+  gap: 8px;
+}
+
+.inbox-list {
+  margin-left: 24px;
+  display: flex;
+  flex-direction: column;
+  gap: 6px;
+  padding-top: 4px;
+}
+
+.inbox-row {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  cursor: pointer;
+  font-size: 13px;
+}
+
+.hint {
+  font-size: 12px;
+  color: var(--color-text-light, #6b7280);
+  margin: 0;
+}
+
+.empty {
+  font-size: 12px;
+  color: var(--color-text-light, #9ca3af);
+  font-style: italic;
+}
+</style>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/profile/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/profile/Index.vue
index 98491800a..ee3751267 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/profile/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/profile/Index.vue
@@ -17,6 +17,7 @@ import HotKeyCard from './HotKeyCard.vue';
 import ChangePassword from './ChangePassword.vue';
 import NotificationPreferences from './NotificationPreferences.vue';
 import AudioNotifications from './AudioNotifications.vue';
+import AggressiveAlertSettings from './AggressiveAlertSettings.vue';
 import FormSection from 'dashboard/components/FormSection.vue';
 import AccessToken from './AccessToken.vue';
 import MfaSettingsCard from './MfaSettingsCard.vue';
@@ -40,6 +41,7 @@ export default {
     ChangePassword,
     NotificationPreferences,
     AudioNotifications,
+    AggressiveAlertSettings,
     AccessToken,
     MfaSettingsCard,
     AggressiveAlertProfileSetting,
@@ -336,6 +338,22 @@ export default {
         <AudioNotifications />
       </FormSection>
     </Policy>
+    <FormSection
+      :title="
+        $t(
+          'PROFILE_SETTINGS.FORM.AGGRESSIVE_ALERT_SECTION.TITLE',
+          'Alerta de conversa parada'
+        )
+      "
+      :description="
+        $t(
+          'PROFILE_SETTINGS.FORM.AGGRESSIVE_ALERT_SECTION.NOTE',
+          'Banner vermelho que aparece no topo do painel quando uma conversa fica sem resposta há 5+ minutos.'
+        )
+      "
+    >
+      <AggressiveAlertSettings />
+    </FormSection>
     <Policy :permissions="notificationPermissions">
       <FormSection :title="$t('PROFILE_SETTINGS.FORM.NOTIFICATIONS.TITLE')">
         <NotificationPreferences />