fix(captain): resolve Hermes quoted replies by internal id

enterprise/app/services/captain/hermes/reply_context_builder.rb

@@ -5,10 +5,11 @@ class Captain::Hermes::ReplyContextBuilder
   end
 
   def perform
-    return nil if reply_to_external_id.blank?
+    return nil if reply_reference.blank?
 
     {
       external_id: reply_to_external_id,
+      message_id: reply_to_message_id,
       found: quoted_message.present?,
       quoted_message: quoted_message_snapshot
     }.compact
@@ -38,6 +39,8 @@ class Captain::Hermes::ReplyContextBuilder
       [CONTEXTO DE RESPOSTA DO WHATSAPP]
       O cliente respondeu citando uma mensagem anterior.
       Interprete a resposta atual como referência direta a essa mensagem citada.
+      Se a resposta atual usar termos como "esse valor", "desse valor", "essa", "esse" ou "isso",
+      resolva a referência usando a mensagem citada antes do restante do histórico.
       Mensagem citada (#{quoted[:sender_label]}, #{quoted[:created_at]}): #{quoted_content}
     TEXT
   end
@@ -46,18 +49,31 @@ class Captain::Hermes::ReplyContextBuilder
     <<~TEXT.strip
       [CONTEXTO DE RESPOSTA DO WHATSAPP]
       O cliente respondeu citando uma mensagem anterior, mas o Chatwoot não encontrou o conteúdo da mensagem citada.
-      ID externo citado: #{reply_context[:external_id]}
+      Referência citada: #{reply_reference}
     TEXT
   end
 
+  def reply_reference
+    reply_to_external_id.presence || reply_to_message_id.presence
+  end
+
   def reply_to_external_id
     @reply_to_external_id ||= message.in_reply_to_external_id.presence ||
                               message.content_attributes.to_h['in_reply_to_external_id'].presence ||
                               message.content_attributes.to_h[:in_reply_to_external_id].presence
   end
 
+  def reply_to_message_id
+    @reply_to_message_id ||= message.in_reply_to_id.presence ||
+                             message.content_attributes.to_h['in_reply_to'].presence ||
+                             message.content_attributes.to_h[:in_reply_to].presence
+  end
+
   def quoted_message
-    @quoted_message ||= conversation.messages.find_by(source_id: reply_to_external_id)
+    @quoted_message ||= begin
+      found_by_id = conversation.messages.find_by(id: reply_to_message_id) if reply_to_message_id.present?
+      found_by_id || conversation.messages.find_by(source_id: reply_to_external_id)
+    end
   end
 
   def quoted_message_snapshot

spec/enterprise/services/captain/hermes/client_spec.rb

@@ -50,6 +50,40 @@ RSpec.describe Captain::Hermes::Client do
       expect(payload[:message]).to include('Pode reservar essa')
     end
 
+    it 'includes quoted context when Chatwoot stores the reply as an internal message id' do
+      quoted_message = create(
+        :message,
+        account: account,
+        inbox: inbox,
+        conversation: conversation,
+        message_type: :outgoing,
+        content: "Stilo hoje fica assim:\n1h R$ 50\nValor pra ate 2 pessoas.",
+        source_id: 'WAID:quoted-stilo'
+      )
+      reply = create(
+        :message,
+        account: account,
+        inbox: inbox,
+        conversation: conversation,
+        message_type: :incoming,
+        content: 'Quero uma 1 hora na suite desse valor',
+        source_id: 'WAID:reply-stilo',
+        in_reply_to_id: quoted_message.id
+      )
+
+      payload = client.send(:build_payload, message: reply, conversation: conversation)
+
+      expect(payload[:reply_context]).to include(
+        message_id: quoted_message.id,
+        external_id: quoted_message.source_id,
+        found: true
+      )
+      expect(payload[:message]).to include('Stilo hoje fica assim')
+      expect(payload[:message]).to include('1h R$ 50')
+      expect(payload[:message]).to include('resolva a referência usando a mensagem citada')
+      expect(payload[:message]).to include('Quero uma 1 hora na suite desse valor')
+    end
+
     it 'keeps the combined incoming text while adding quote context' do
       quoted_message = create(
         :message,