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chore: Update report documentation (#13408)

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New API Documentation

GET
/api/v2/accounts/{account_id}/reports/first_response_time_distribution
  - Returns first response time distribution grouped by channel type
- Shows conversation counts in time buckets: 0-1h, 1-4h, 4-8h, 8-24h,
24h+
  - Parameters: since, until (Unix timestamps)

  GET /api/v2/accounts/{account_id}/reports/inbox_label_matrix
  - Returns a matrix of conversation counts for inbox-label combinations
  - Parameters: since, until, inbox_ids[], label_ids[]

  Fixes

  - Removed unused business_hours boolean parameter from
  /api/v2/accounts/{account_id}/summary_reports/channel
- Updated ReDoc script from unstable @next to stable @2.1.5 version to
fix empty swagger page
This commit is contained in:
Pranav 2026-01-30 10:33:03 -08:00 committed by GitHub
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commit d8c5dda36c
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12 changed files with 1132 additions and 22 deletions
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4
swagger/definitions/index.yml
View File

@ -225,6 +225,10 @@ agent_conversation_metrics:
$ref: './resource/reports/conversation/agent.yml' $ref: './resource/reports/conversation/agent.yml'
channel_summary: channel_summary:
$ref: './resource/reports/channel_summary.yml' $ref: './resource/reports/channel_summary.yml'
first_response_time_distribution:
$ref: './resource/reports/first_response_time_distribution.yml'
inbox_label_matrix:
$ref: './resource/reports/inbox_label_matrix.yml'
contact_detail: contact_detail:
$ref: ./resource/contact_detail.yml $ref: ./resource/contact_detail.yml

34
swagger/definitions/resource/reports/first_response_time_distribution.yml Normal file
View File

@ -0,0 +1,34 @@
type: object
description: First response time distribution report grouped by channel type. Shows the count of conversations with first response times in different time buckets.
additionalProperties:
type: object
description: First response time distribution for a specific channel type (e.g., Channel::WebWidget, Channel::Api)
properties:
0-1h:
type: number
description: Number of conversations with first response time less than 1 hour
1-4h:
type: number
description: Number of conversations with first response time between 1-4 hours
4-8h:
type: number
description: Number of conversations with first response time between 4-8 hours
8-24h:
type: number
description: Number of conversations with first response time between 8-24 hours
24h+:
type: number
description: Number of conversations with first response time greater than 24 hours
example:
Channel::WebWidget:
0-1h: 150
1-4h: 80
4-8h: 45
8-24h: 30
24h+: 15
Channel::Api:
0-1h: 75
1-4h: 40
4-8h: 20
8-24h: 10
24h+: 5

50
swagger/definitions/resource/reports/inbox_label_matrix.yml Normal file
View File

@ -0,0 +1,50 @@
type: object
description: Inbox-label matrix report showing the count of conversations for each inbox-label combination.
properties:
inboxes:
type: array
description: List of inboxes included in the report
items:
type: object
properties:
id:
type: number
description: The inbox ID
name:
type: string
description: The inbox name
labels:
type: array
description: List of labels included in the report
items:
type: object
properties:
id:
type: number
description: The label ID
title:
type: string
description: The label title
matrix:
type: array
description: 2D array where matrix[i][j] represents the count of conversations in inboxes[i] with labels[j]
items:
type: array
items:
type: number
example:
inboxes:
- id: 1
name: Website Chat
- id: 2
name: Email Support
labels:
- id: 1
title: bug
- id: 2
title: feature-request
- id: 3
title: urgent
matrix:
- [10, 5, 3]
- [8, 12, 2]

2
swagger/index.html
View File

@ -18,6 +18,6 @@
</head> </head>
<body> <body>
<redoc spec-url='/swagger/swagger.json'></redoc> <redoc spec-url='/swagger/swagger.json'></redoc>
<script src="https://cdn.jsdelivr.net/npm/redoc@next/bundles/redoc.standalone.js"> </script> <script src="https://cdn.jsdelivr.net/npm/redoc@2.1.5/bundles/redoc.standalone.js"> </script>
</body> </body>
</html> </html>

24
swagger/paths/application/reports/first_response_time_distribution.yml Normal file
View File

@ -0,0 +1,24 @@
tags:
- Reports
operationId: get-first-response-time-distribution
summary: Get first response time distribution by channel
security:
- userApiKey: []
description: |
Get the distribution of first response times grouped by channel type.
Returns conversation counts in different time buckets (0-1h, 1-4h, 4-8h, 8-24h, 24h+) for each channel type.
**Note:** This API endpoint is available only in Chatwoot version 4.11.0 and above.
responses:
'200':
description: Success
content:
application/json:
schema:
$ref: '#/components/schemas/first_response_time_distribution'
'403':
description: Access denied
content:
application/json:
schema:
$ref: '#/components/schemas/bad_request_error'

25
swagger/paths/application/reports/inbox_label_matrix.yml Normal file
View File

@ -0,0 +1,25 @@
tags:
- Reports
operationId: get-inbox-label-matrix
summary: Get inbox-label matrix report
security:
- userApiKey: []
description: |
Get a matrix showing the count of conversations for each inbox-label combination.
Returns a list of inboxes, labels, and a 2D matrix where each cell contains the count of conversations
in a specific inbox that have a specific label applied.
**Note:** This API endpoint is available only in Chatwoot version 4.11.0 and above.
responses:
'200':
description: Success
content:
application/json:
schema:
$ref: '#/components/schemas/inbox_label_matrix'
'403':
description: Access denied
content:
application/json:
schema:
$ref: '#/components/schemas/bad_request_error'

53
swagger/paths/index.yml
View File

@ -653,14 +653,57 @@
schema: schema:
type: string type: string
description: The timestamp from where report should stop (Unix timestamp). description: The timestamp from where report should stop (Unix timestamp).
- in: query
name: business_hours
schema:
type: boolean
description: Whether to filter by business hours.
get: get:
$ref: './application/reports/channel_summary.yml' $ref: './application/reports/channel_summary.yml'
# First response time distribution report
/api/v2/accounts/{account_id}/reports/first_response_time_distribution:
parameters:
- $ref: '#/components/parameters/account_id'
- in: query
name: since
schema:
type: string
description: The timestamp from where report should start (Unix timestamp).
- in: query
name: until
schema:
type: string
description: The timestamp from where report should stop (Unix timestamp).
get:
$ref: './application/reports/first_response_time_distribution.yml'
# Inbox-label matrix report
/api/v2/accounts/{account_id}/reports/inbox_label_matrix:
parameters:
- $ref: '#/components/parameters/account_id'
- in: query
name: since
schema:
type: string
description: The timestamp from where report should start (Unix timestamp).
- in: query
name: until
schema:
type: string
description: The timestamp from where report should stop (Unix timestamp).
- in: query
name: inbox_ids
schema:
type: array
items:
type: integer
description: Filter by specific inbox IDs.
- in: query
name: label_ids
schema:
type: array
items:
type: integer
description: Filter by specific label IDs.
get:
$ref: './application/reports/inbox_label_matrix.yml'
# Conversations Messages # Conversations Messages
/accounts/{account_id}/conversations/{conversation_id}/messages: /accounts/{account_id}/conversations/{conversation_id}/messages:
parameters: parameters:

280
swagger/swagger.json
View File

@ -7890,14 +7890,6 @@
"type": "string" "type": "string"
}, },
"description": "The timestamp from where report should stop (Unix timestamp)." "description": "The timestamp from where report should stop (Unix timestamp)."
},
{
"in": "query",
"name": "business_hours",
"schema": {
"type": "boolean"
},
"description": "Whether to filter by business hours."
} }
], ],
"get": { "get": {
@ -7946,6 +7938,144 @@
} }
} }
}, },
"/api/v2/accounts/{account_id}/reports/first_response_time_distribution": {
"parameters": [
{
"$ref": "#/components/parameters/account_id"
},
{
"in": "query",
"name": "since",
"schema": {
"type": "string"
},
"description": "The timestamp from where report should start (Unix timestamp)."
},
{
"in": "query",
"name": "until",
"schema": {
"type": "string"
},
"description": "The timestamp from where report should stop (Unix timestamp)."
}
],
"get": {
"tags": [
"Reports"
],
"operationId": "get-first-response-time-distribution",
"summary": "Get first response time distribution by channel",
"security": [
{
"userApiKey": []
}
],
"description": "Get the distribution of first response times grouped by channel type.\nReturns conversation counts in different time buckets (0-1h, 1-4h, 4-8h, 8-24h, 24h+) for each channel type.\n\n**Note:** This API endpoint is available only in Chatwoot version 4.11.0 and above.\n",
"responses": {
"200": {
"description": "Success",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/first_response_time_distribution"
}
}
}
},
"403": {
"description": "Access denied",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/bad_request_error"
}
}
}
}
}
}
},
"/api/v2/accounts/{account_id}/reports/inbox_label_matrix": {
"parameters": [
{
"$ref": "#/components/parameters/account_id"
},
{
"in": "query",
"name": "since",
"schema": {
"type": "string"
},
"description": "The timestamp from where report should start (Unix timestamp)."
},
{
"in": "query",
"name": "until",
"schema": {
"type": "string"
},
"description": "The timestamp from where report should stop (Unix timestamp)."
},
{
"in": "query",
"name": "inbox_ids",
"schema": {
"type": "array",
"items": {
"type": "integer"
}
},
"description": "Filter by specific inbox IDs."
},
{
"in": "query",
"name": "label_ids",
"schema": {
"type": "array",
"items": {
"type": "integer"
}
},
"description": "Filter by specific label IDs."
}
],
"get": {
"tags": [
"Reports"
],
"operationId": "get-inbox-label-matrix",
"summary": "Get inbox-label matrix report",
"security": [
{
"userApiKey": []
}
],
"description": "Get a matrix showing the count of conversations for each inbox-label combination.\nReturns a list of inboxes, labels, and a 2D matrix where each cell contains the count of conversations\nin a specific inbox that have a specific label applied.\n\n**Note:** This API endpoint is available only in Chatwoot version 4.11.0 and above.\n",
"responses": {
"200": {
"description": "Success",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/inbox_label_matrix"
}
}
}
},
"403": {
"description": "Access denied",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/bad_request_error"
}
}
}
}
}
}
},
"/accounts/{account_id}/conversations/{conversation_id}/messages": { "/accounts/{account_id}/conversations/{conversation_id}/messages": {
"parameters": [ "parameters": [
{ {
@ -11781,6 +11911,140 @@
} }
} }
}, },
"first_response_time_distribution": {
"type": "object",
"description": "First response time distribution report grouped by channel type. Shows the count of conversations with first response times in different time buckets.",
"additionalProperties": {
"type": "object",
"description": "First response time distribution for a specific channel type (e.g., Channel::WebWidget, Channel::Api)",
"properties": {
"0-1h": {
"type": "number",
"description": "Number of conversations with first response time less than 1 hour"
},
"1-4h": {
"type": "number",
"description": "Number of conversations with first response time between 1-4 hours"
},
"4-8h": {
"type": "number",
"description": "Number of conversations with first response time between 4-8 hours"
},
"8-24h": {
"type": "number",
"description": "Number of conversations with first response time between 8-24 hours"
},
"24h+": {
"type": "number",
"description": "Number of conversations with first response time greater than 24 hours"
}
}
},
"example": {
"Channel::WebWidget": {
"0-1h": 150,
"1-4h": 80,
"4-8h": 45,
"8-24h": 30,
"24h+": 15
},
"Channel::Api": {
"0-1h": 75,
"1-4h": 40,
"4-8h": 20,
"8-24h": 10,
"24h+": 5
}
}
},
"inbox_label_matrix": {
"type": "object",
"description": "Inbox-label matrix report showing the count of conversations for each inbox-label combination.",
"properties": {
"inboxes": {
"type": "array",
"description": "List of inboxes included in the report",
"items": {
"type": "object",
"properties": {
"id": {
"type": "number",
"description": "The inbox ID"
},
"name": {
"type": "string",
"description": "The inbox name"
}
}
}
},
"labels": {
"type": "array",
"description": "List of labels included in the report",
"items": {
"type": "object",
"properties": {
"id": {
"type": "number",
"description": "The label ID"
},
"title": {
"type": "string",
"description": "The label title"
}
}
}
},
"matrix": {
"type": "array",
"description": "2D array where matrix[i][j] represents the count of conversations in inboxes[i] with labels[j]",
"items": {
"type": "array",
"items": {
"type": "number"
}
}
}
},
"example": {
"inboxes": [
{
"id": 1,
"name": "Website Chat"
},
{
"id": 2,
"name": "Email Support"
}
],
"labels": [
{
"id": 1,
"title": "bug"
},
{
"id": 2,
"title": "feature-request"
},
{
"id": 3,
"title": "urgent"
}
],
"matrix": [
[
10,
5,
3
],
[
8,
12,
2
]
]
}
},
"contact_detail": { "contact_detail": {
"type": "object", "type": "object",
"properties": { "properties": {

280
swagger/tag_groups/application_swagger.json
View File

@ -6433,14 +6433,6 @@
"type": "string" "type": "string"
}, },
"description": "The timestamp from where report should stop (Unix timestamp)." "description": "The timestamp from where report should stop (Unix timestamp)."
},
{
"in": "query",
"name": "business_hours",
"schema": {
"type": "boolean"
},
"description": "Whether to filter by business hours."
} }
], ],
"get": { "get": {
@ -6488,6 +6480,144 @@
} }
} }
} }
},
"/api/v2/accounts/{account_id}/reports/first_response_time_distribution": {
"parameters": [
{
"$ref": "#/components/parameters/account_id"
},
{
"in": "query",
"name": "since",
"schema": {
"type": "string"
},
"description": "The timestamp from where report should start (Unix timestamp)."
},
{
"in": "query",
"name": "until",
"schema": {
"type": "string"
},
"description": "The timestamp from where report should stop (Unix timestamp)."
}
],
"get": {
"tags": [
"Reports"
],
"operationId": "get-first-response-time-distribution",
"summary": "Get first response time distribution by channel",
"security": [
{
"userApiKey": []
}
],
"description": "Get the distribution of first response times grouped by channel type.\nReturns conversation counts in different time buckets (0-1h, 1-4h, 4-8h, 8-24h, 24h+) for each channel type.\n\n**Note:** This API endpoint is available only in Chatwoot version 4.11.0 and above.\n",
"responses": {
"200": {
"description": "Success",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/first_response_time_distribution"
}
}
}
},
"403": {
"description": "Access denied",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/bad_request_error"
}
}
}
}
}
}
},
"/api/v2/accounts/{account_id}/reports/inbox_label_matrix": {
"parameters": [
{
"$ref": "#/components/parameters/account_id"
},
{
"in": "query",
"name": "since",
"schema": {
"type": "string"
},
"description": "The timestamp from where report should start (Unix timestamp)."
},
{
"in": "query",
"name": "until",
"schema": {
"type": "string"
},
"description": "The timestamp from where report should stop (Unix timestamp)."
},
{
"in": "query",
"name": "inbox_ids",
"schema": {
"type": "array",
"items": {
"type": "integer"
}
},
"description": "Filter by specific inbox IDs."
},
{
"in": "query",
"name": "label_ids",
"schema": {
"type": "array",
"items": {
"type": "integer"
}
},
"description": "Filter by specific label IDs."
}
],
"get": {
"tags": [
"Reports"
],
"operationId": "get-inbox-label-matrix",
"summary": "Get inbox-label matrix report",
"security": [
{
"userApiKey": []
}
],
"description": "Get a matrix showing the count of conversations for each inbox-label combination.\nReturns a list of inboxes, labels, and a 2D matrix where each cell contains the count of conversations\nin a specific inbox that have a specific label applied.\n\n**Note:** This API endpoint is available only in Chatwoot version 4.11.0 and above.\n",
"responses": {
"200": {
"description": "Success",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/inbox_label_matrix"
}
}
}
},
"403": {
"description": "Access denied",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/bad_request_error"
}
}
}
}
}
}
} }
}, },
"components": { "components": {
@ -10288,6 +10418,140 @@
} }
} }
}, },
"first_response_time_distribution": {
"type": "object",
"description": "First response time distribution report grouped by channel type. Shows the count of conversations with first response times in different time buckets.",
"additionalProperties": {
"type": "object",
"description": "First response time distribution for a specific channel type (e.g., Channel::WebWidget, Channel::Api)",
"properties": {
"0-1h": {
"type": "number",
"description": "Number of conversations with first response time less than 1 hour"
},
"1-4h": {
"type": "number",
"description": "Number of conversations with first response time between 1-4 hours"
},
"4-8h": {
"type": "number",
"description": "Number of conversations with first response time between 4-8 hours"
},
"8-24h": {
"type": "number",
"description": "Number of conversations with first response time between 8-24 hours"
},
"24h+": {
"type": "number",
"description": "Number of conversations with first response time greater than 24 hours"
}
}
},
"example": {
"Channel::WebWidget": {
"0-1h": 150,
"1-4h": 80,
"4-8h": 45,
"8-24h": 30,
"24h+": 15
},
"Channel::Api": {
"0-1h": 75,
"1-4h": 40,
"4-8h": 20,
"8-24h": 10,
"24h+": 5
}
}
},
"inbox_label_matrix": {
"type": "object",
"description": "Inbox-label matrix report showing the count of conversations for each inbox-label combination.",
"properties": {
"inboxes": {
"type": "array",
"description": "List of inboxes included in the report",
"items": {
"type": "object",
"properties": {
"id": {
"type": "number",
"description": "The inbox ID"
},
"name": {
"type": "string",
"description": "The inbox name"
}
}
}
},
"labels": {
"type": "array",
"description": "List of labels included in the report",
"items": {
"type": "object",
"properties": {
"id": {
"type": "number",
"description": "The label ID"
},
"title": {
"type": "string",
"description": "The label title"
}
}
}
},
"matrix": {
"type": "array",
"description": "2D array where matrix[i][j] represents the count of conversations in inboxes[i] with labels[j]",
"items": {
"type": "array",
"items": {
"type": "number"
}
}
}
},
"example": {
"inboxes": [
{
"id": 1,
"name": "Website Chat"
},
{
"id": 2,
"name": "Email Support"
}
],
"labels": [
{
"id": 1,
"title": "bug"
},
{
"id": 2,
"title": "feature-request"
},
{
"id": 3,
"title": "urgent"
}
],
"matrix": [
[
10,
5,
3
],
[
8,
12,
2
]
]
}
},
"contact_detail": { "contact_detail": {
"type": "object", "type": "object",
"properties": { "properties": {

134
swagger/tag_groups/client_swagger.json
View File

@ -4424,6 +4424,140 @@
} }
} }
}, },
"first_response_time_distribution": {
"type": "object",
"description": "First response time distribution report grouped by channel type. Shows the count of conversations with first response times in different time buckets.",
"additionalProperties": {
"type": "object",
"description": "First response time distribution for a specific channel type (e.g., Channel::WebWidget, Channel::Api)",
"properties": {
"0-1h": {
"type": "number",
"description": "Number of conversations with first response time less than 1 hour"
},
"1-4h": {
"type": "number",
"description": "Number of conversations with first response time between 1-4 hours"
},
"4-8h": {
"type": "number",
"description": "Number of conversations with first response time between 4-8 hours"
},
"8-24h": {
"type": "number",
"description": "Number of conversations with first response time between 8-24 hours"
},
"24h+": {
"type": "number",
"description": "Number of conversations with first response time greater than 24 hours"
}
}
},
"example": {
"Channel::WebWidget": {
"0-1h": 150,
"1-4h": 80,
"4-8h": 45,
"8-24h": 30,
"24h+": 15
},
"Channel::Api": {
"0-1h": 75,
"1-4h": 40,
"4-8h": 20,
"8-24h": 10,
"24h+": 5
}
}
},
"inbox_label_matrix": {
"type": "object",
"description": "Inbox-label matrix report showing the count of conversations for each inbox-label combination.",
"properties": {
"inboxes": {
"type": "array",
"description": "List of inboxes included in the report",
"items": {
"type": "object",
"properties": {
"id": {
"type": "number",
"description": "The inbox ID"
},
"name": {
"type": "string",
"description": "The inbox name"
}
}
}
},
"labels": {
"type": "array",
"description": "List of labels included in the report",
"items": {
"type": "object",
"properties": {
"id": {
"type": "number",
"description": "The label ID"
},
"title": {
"type": "string",
"description": "The label title"
}
}
}
},
"matrix": {
"type": "array",
"description": "2D array where matrix[i][j] represents the count of conversations in inboxes[i] with labels[j]",
"items": {
"type": "array",
"items": {
"type": "number"
}
}
}
},
"example": {
"inboxes": [
{
"id": 1,
"name": "Website Chat"
},
{
"id": 2,
"name": "Email Support"
}
],
"labels": [
{
"id": 1,
"title": "bug"
},
{
"id": 2,
"title": "feature-request"
},
{
"id": 3,
"title": "urgent"
}
],
"matrix": [
[
10,
5,
3
],
[
8,
12,
2
]
]
}
},
"contact_detail": { "contact_detail": {
"type": "object", "type": "object",
"properties": { "properties": {

134
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@ -3839,6 +3839,140 @@
} }
} }
}, },
"first_response_time_distribution": {
"type": "object",
"description": "First response time distribution report grouped by channel type. Shows the count of conversations with first response times in different time buckets.",
"additionalProperties": {
"type": "object",
"description": "First response time distribution for a specific channel type (e.g., Channel::WebWidget, Channel::Api)",
"properties": {
"0-1h": {
"type": "number",
"description": "Number of conversations with first response time less than 1 hour"
},
"1-4h": {
"type": "number",
"description": "Number of conversations with first response time between 1-4 hours"
},
"4-8h": {
"type": "number",
"description": "Number of conversations with first response time between 4-8 hours"
},
"8-24h": {
"type": "number",
"description": "Number of conversations with first response time between 8-24 hours"
},
"24h+": {
"type": "number",
"description": "Number of conversations with first response time greater than 24 hours"
}
}
},
"example": {
"Channel::WebWidget": {
"0-1h": 150,
"1-4h": 80,
"4-8h": 45,
"8-24h": 30,
"24h+": 15
},
"Channel::Api": {
"0-1h": 75,
"1-4h": 40,
"4-8h": 20,
"8-24h": 10,
"24h+": 5
}
}
},
"inbox_label_matrix": {
"type": "object",
"description": "Inbox-label matrix report showing the count of conversations for each inbox-label combination.",
"properties": {
"inboxes": {
"type": "array",
"description": "List of inboxes included in the report",
"items": {
"type": "object",
"properties": {
"id": {
"type": "number",
"description": "The inbox ID"
},
"name": {
"type": "string",
"description": "The inbox name"
}
}
}
},
"labels": {
"type": "array",
"description": "List of labels included in the report",
"items": {
"type": "object",
"properties": {
"id": {
"type": "number",
"description": "The label ID"
},
"title": {
"type": "string",
"description": "The label title"
}
}
}
},
"matrix": {
"type": "array",
"description": "2D array where matrix[i][j] represents the count of conversations in inboxes[i] with labels[j]",
"items": {
"type": "array",
"items": {
"type": "number"
}
}
}
},
"example": {
"inboxes": [
{
"id": 1,
"name": "Website Chat"
},
{
"id": 2,
"name": "Email Support"
}
],
"labels": [
{
"id": 1,
"title": "bug"
},
{
"id": 2,
"title": "feature-request"
},
{
"id": 3,
"title": "urgent"
}
],
"matrix": [
[
10,
5,
3
],
[
8,
12,
2
]
]
}
},
"contact_detail": { "contact_detail": {
"type": "object", "type": "object",
"properties": { "properties": {

134
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@ -4600,6 +4600,140 @@
} }
} }
}, },
"first_response_time_distribution": {
"type": "object",
"description": "First response time distribution report grouped by channel type. Shows the count of conversations with first response times in different time buckets.",
"additionalProperties": {
"type": "object",
"description": "First response time distribution for a specific channel type (e.g., Channel::WebWidget, Channel::Api)",
"properties": {
"0-1h": {
"type": "number",
"description": "Number of conversations with first response time less than 1 hour"
},
"1-4h": {
"type": "number",
"description": "Number of conversations with first response time between 1-4 hours"
},
"4-8h": {
"type": "number",
"description": "Number of conversations with first response time between 4-8 hours"
},
"8-24h": {
"type": "number",
"description": "Number of conversations with first response time between 8-24 hours"
},
"24h+": {
"type": "number",
"description": "Number of conversations with first response time greater than 24 hours"
}
}
},
"example": {
"Channel::WebWidget": {
"0-1h": 150,
"1-4h": 80,
"4-8h": 45,
"8-24h": 30,
"24h+": 15
},
"Channel::Api": {
"0-1h": 75,
"1-4h": 40,
"4-8h": 20,
"8-24h": 10,
"24h+": 5
}
}
},
"inbox_label_matrix": {
"type": "object",
"description": "Inbox-label matrix report showing the count of conversations for each inbox-label combination.",
"properties": {
"inboxes": {
"type": "array",
"description": "List of inboxes included in the report",
"items": {
"type": "object",
"properties": {
"id": {
"type": "number",
"description": "The inbox ID"
},
"name": {
"type": "string",
"description": "The inbox name"
}
}
}
},
"labels": {
"type": "array",
"description": "List of labels included in the report",
"items": {
"type": "object",
"properties": {
"id": {
"type": "number",
"description": "The label ID"
},
"title": {
"type": "string",
"description": "The label title"
}
}
}
},
"matrix": {
"type": "array",
"description": "2D array where matrix[i][j] represents the count of conversations in inboxes[i] with labels[j]",
"items": {
"type": "array",
"items": {
"type": "number"
}
}
}
},
"example": {
"inboxes": [
{
"id": 1,
"name": "Website Chat"
},
{
"id": 2,
"name": "Email Support"
}
],
"labels": [
{
"id": 1,
"title": "bug"
},
{
"id": 2,
"title": "feature-request"
},
{
"id": 3,
"title": "urgent"
}
],
"matrix": [
[
10,
5,
3
],
[
8,
12,
2
]
]
}
},
"contact_detail": { "contact_detail": {
"type": "object", "type": "object",
"properties": { "properties": {