Agent Bots
Agent bots allows you to automate the conversations
", + "LOADING_EDITOR": "Loading editor...", + "HEADER_BTN_TXT": "Add bot configuration", + "SIDEBAR_TXT": "Agent Bots
Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.
You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.
Open the Agent bots handbook in another tab for a helping hand.
", "CSML_BOT_EDITOR": { "NAME": { - "LABEL": "Bot Name", - "PLACEHOLDER": "Give your bot a name", - "ERROR": "Bot name is required" + "LABEL": "Bot name", + "PLACEHOLDER": "Name your bot.", + "ERROR": "Bot name is required." }, "DESCRIPTION": { - "LABEL": "Bot Description", + "LABEL": "Bot description", "PLACEHOLDER": "What does this bot do?" }, "BOT_CONFIG": { - "ERROR": "Please enter your CSML bot configuration above", - "API_ERROR": "Your CSML configuration is invalid, please fix it and try again." + "ERROR": "Please enter your CSML bot configuration above.", + "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again." }, "SUBMIT": "Validate and save" }, "BOT_CONFIGURATION": { "TITLE": "Select an agent bot", - "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.", + "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.", "SUBMIT": "Update", - "DISCONNECT": "Disconnect Bot", - "SUCCESS_MESSAGE": "Successfully updated the agent bot", - "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot", - "ERROR_MESSAGE": "Could not update the agent bot, please try again later", - "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later", - "SELECT_PLACEHOLDER": "Select Bot" + "DISCONNECT": "Disconnect bot", + "SUCCESS_MESSAGE": "Successfully updated the agent bot.", + "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.", + "ERROR_MESSAGE": "Could not update the agent bot. Please try again.", + "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.", + "SELECT_PLACEHOLDER": "Select bot" }, "ADD": { "TITLE": "Configure new bot", "CANCEL_BUTTON_TEXT": "Cancel", "API": { - "SUCCESS_MESSAGE": "Bot added successfully", - "ERROR_MESSAGE": "Could not add bot, Please try again later" + "SUCCESS_MESSAGE": "Bot added successfully.", + "ERROR_MESSAGE": "Could not add bot. Please try again later." } }, "LIST": { - "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗", - "LOADING": "Fetching Bots...", - "TYPE": "Bot Type" + "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗", + "LOADING": "Fetching bots...", + "TYPE": "Bot type" }, "DELETE": { "BUTTON_TEXT": "Delete", - "TITLE": "Delete Bot", + "TITLE": "Delete bot", "SUBMIT": "Delete", "CANCEL_BUTTON_TEXT": "Cancel", - "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible", + "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.", "API": { - "SUCCESS_MESSAGE": "Bot deleted successfully", - "ERROR_MESSAGE": "Could not able to delete bot, Please try again later" + "SUCCESS_MESSAGE": "Bot deleted successfully.", + "ERROR_MESSAGE": "Could not delete bot. Please try again." } }, "EDIT": { "BUTTON_TEXT": "Edit", - "LOADING": "Fetching Bots...", - "TITLE": "Edit Bot", + "LOADING": "Fetching bots...", + "TITLE": "Edit bot", "CANCEL_BUTTON_TEXT": "Cancel", "API": { - "SUCCESS_MESSAGE": "Bot updated successfully", - "ERROR_MESSAGE": "Could not update bot, Please try again later" + "SUCCESS_MESSAGE": "Bot updated successfully.", + "ERROR_MESSAGE": "Could not update bot. Please try again." } }, "TYPES": { - "WEBHOOK": "Webhook Bot", - "CSML": "CSML Bot" + "WEBHOOK": "Webhook bot", + "CSML": "CSML bot" } } } diff --git a/app/javascript/dashboard/i18n/locale/en/bulkActions.json b/app/javascript/dashboard/i18n/locale/en/bulkActions.json index d5145f1bb..6af8316e9 100644 --- a/app/javascript/dashboard/i18n/locale/en/bulkActions.json +++ b/app/javascript/dashboard/i18n/locale/en/bulkActions.json @@ -1,40 +1,40 @@ { "BULK_ACTION": { "CONVERSATIONS_SELECTED": "%{conversationCount} conversations selected", - "AGENT_SELECT_LABEL": "Select Agent", + "AGENT_SELECT_LABEL": "Select agent", "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign %{conversationCount} %{conversationLabel} to", "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign %{conversationCount} %{conversationLabel}?", "GO_BACK_LABEL": "Go back", "ASSIGN_LABEL": "Assign", "YES": "Yes", - "ASSIGN_AGENT_TOOLTIP": "Assign Agent", + "ASSIGN_AGENT_TOOLTIP": "Assign agent", "ASSIGN_TEAM_TOOLTIP": "Assign team", - "ASSIGN_SUCCESFUL": "Conversations assigned successfully", - "ASSIGN_FAILED": "Failed to assign conversations, please try again", - "RESOLVE_SUCCESFUL": "Conversations resolved successfully", - "RESOLVE_FAILED": "Failed to resolve conversations, please try again", + "ASSIGN_SUCCESFUL": "Conversations assigned successfully.", + "ASSIGN_FAILED": "Failed to assign conversations. Please try again.", + "RESOLVE_SUCCESFUL": "Conversations resolved successfully.", + "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.", "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.", - "AGENT_LIST_LOADING": "Loading Agents", + "AGENT_LIST_LOADING": "Loading agents", "UPDATE": { "CHANGE_STATUS": "Change status", - "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply", + "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply.", "UPDATE_SUCCESFUL": "Conversation status updated successfully.", - "UPDATE_FAILED": "Failed to update conversations, please try again" + "UPDATE_FAILED": "Failed to update conversations. Please try again." }, "LABELS": { - "ASSIGN_LABELS": "Assign Labels", + "ASSIGN_LABELS": "Assign labels", "NO_LABELS_FOUND": "No labels found for", "ASSIGN_SELECTED_LABELS": "Assign selected labels", - "ASSIGN_SUCCESFUL": "Labels assigned successfully", - "ASSIGN_FAILED": "Failed to assign labels, please try again" + "ASSIGN_SUCCESFUL": "Labels assigned successfully.", + "ASSIGN_FAILED": "Failed to assign labels. Please try again." }, "TEAMS": { - "TEAM_SELECT_LABEL": "Select Team", + "TEAM_SELECT_LABEL": "Select team", "NONE": "None", "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.", - "ASSIGN_SELECTED_TEAMS": "Assign selected team", - "ASSIGN_SUCCESFUL": "Teams assiged successfully", - "ASSIGN_FAILED": "Failed to assign team, please try again" + "ASSIGN_SELECTED_TEAMS": "Assign selected team.", + "ASSIGN_SUCCESFUL": "Teams assiged successfully.", + "ASSIGN_FAILED": "Failed to assign team. Please try again." } } } diff --git a/app/javascript/dashboard/i18n/locale/en/cannedMgmt.json b/app/javascript/dashboard/i18n/locale/en/cannedMgmt.json index 0cd52986e..71a334d87 100644 --- a/app/javascript/dashboard/i18n/locale/en/cannedMgmt.json +++ b/app/javascript/dashboard/i18n/locale/en/cannedMgmt.json @@ -1,71 +1,71 @@ { "CANNED_MGMT": { "HEADER": "Canned Responses", - "HEADER_BTN_TXT": "Add Canned Response", - "LOADING": "Fetching Canned Responses", - "SEARCH_404": "There are no items matching this query", - "SIDEBAR_TXT": "Canned Responses
Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation.
For creating a Canned Response, just click on the Add Canned Response. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button
Canned responses are used with the help of Short Codes. Agents can access canned responses while on a chat by typing '/' followed by the short code.
", + "HEADER_BTN_TXT": "Add canned response", + "LOADING": "Fetching canned responses...", + "SEARCH_404": "There are no items matching this query.", + "SIDEBAR_TXT": "Canned Responses
Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character.
You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.
Open the Canned Responses handbook in another tab for a helping hand.
Also, check out the all-new Canned Responses Library.
", "LIST": { "404": "There are no canned responses available in this account.", "TITLE": "Manage canned responses", - "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to tickets.", - "TABLE_HEADER": ["Short Code", "Content", "Actions"] + "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.", + "TABLE_HEADER": ["Short code", "Content", "Actions"] }, "ADD": { - "TITLE": "Add Canned Response", - "DESC": "Canned Responses are saved reply templates which can be used to quickly send out reply to conversation.", + "TITLE": "Add canned response", + "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.", "CANCEL_BUTTON_TEXT": "Cancel", "FORM": { "SHORT_CODE": { - "LABEL": "Short Code", - "PLACEHOLDER": "Please enter a short code", - "ERROR": "Short Code is required" + "LABEL": "Short code", + "PLACEHOLDER": "Please enter a short code.", + "ERROR": "Short Code is required." }, "CONTENT": { - "LABEL": "Content", - "PLACEHOLDER": "Please enter a content", - "ERROR": "Content is required" + "LABEL": "Message", + "PLACEHOLDER": "Please write the message you want to save as a template to use later.", + "ERROR": "Message is required." }, "SUBMIT": "Submit" }, "API": { - "SUCCESS_MESSAGE": "Canned Response added successfully", - "ERROR_MESSAGE": "Could not create canned response. Please try again later." + "SUCCESS_MESSAGE": "Canned response added successfully.", + "ERROR_MESSAGE": "Could not connect to Woot server. Please try again." } }, "EDIT": { - "TITLE": "Edit Canned Response", + "TITLE": "Edit canned response", "CANCEL_BUTTON_TEXT": "Cancel", "FORM": { "SHORT_CODE": { - "LABEL": "Short Code", - "PLACEHOLDER": "Please enter a shortcode", - "ERROR": "Short Code is required" + "LABEL": "Short code", + "PLACEHOLDER": "Please enter a shortcode.", + "ERROR": "Short code is required." }, "CONTENT": { - "LABEL": "Content", - "PLACEHOLDER": "Please enter a content", - "ERROR": "Content is required" + "LABEL": "Message", + "PLACEHOLDER": "Please write the message you want to save as a template to use later.", + "ERROR": "Message is required." }, "SUBMIT": "Submit" }, "BUTTON_TEXT": "Edit", "API": { - "SUCCESS_MESSAGE": "Canned Response updated successfully", - "ERROR_MESSAGE": "Could not update canned response. Please try again later." + "SUCCESS_MESSAGE": "Canned response is updated successfully.", + "ERROR_MESSAGE": "Could not connect to Woot server. Please try again." } }, "DELETE": { "BUTTON_TEXT": "Delete", "API": { - "SUCCESS_MESSAGE": "Canned response deleted successfully", - "ERROR_MESSAGE": "Could not delete canned response. Please try again later." + "SUCCESS_MESSAGE": "Canned response deleted successfully.", + "ERROR_MESSAGE": "Could not connect to Woot server. Please try again." }, "CONFIRM": { - "TITLE": "Confirm Deletion", + "TITLE": "Confirm deletion", "MESSAGE": "Are you sure to delete ", - "YES": "Yes, Delete ", - "NO": "No, Keep " + "YES": "Yes, delete ", + "NO": "No, keep " } } }