diff --git a/app/javascript/dashboard/components-next/captain/assistant/ResponseCard.vue b/app/javascript/dashboard/components-next/captain/assistant/ResponseCard.vue
index 97227c35d..edd5fd125 100644
--- a/app/javascript/dashboard/components-next/captain/assistant/ResponseCard.vue
+++ b/app/javascript/dashboard/components-next/captain/assistant/ResponseCard.vue
@@ -10,6 +10,7 @@ import Button from 'dashboard/components-next/button/Button.vue';
 import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
 import Policy from 'dashboard/components/policy.vue';
 import Icon from 'dashboard/components-next/icon/Icon.vue';
+import { PORTAL_PERMISSIONS } from 'dashboard/constants/permissions';
 
 const props = defineProps({
   id: {
@@ -71,6 +72,7 @@ const emit = defineEmits(['action', 'navigate', 'select', 'hover']);
 const { t } = useI18n();
 
 const [showActionsDropdown, toggleDropdown] = useToggle();
+const responseManagePermissions = ['administrator', PORTAL_PERMISSIONS];
 
 const modelValue = computed({
   get: () => props.isSelected,
@@ -142,7 +144,7 @@ const handleDocumentableClick = () => {
       <div v-if="!compact && showMenu" class="flex items-center gap-2">
         <Policy
           v-on-clickaway="() => toggleDropdown(false)"
-          :permissions="['administrator']"
+          :permissions="responseManagePermissions"
           class="relative flex items-center group"
         >
           <Button
@@ -168,7 +170,7 @@ const handleDocumentableClick = () => {
       v-if="!compact"
       class="flex items-start justify-between flex-col-reverse md:flex-row gap-3"
     >
-      <Policy v-if="showActions" :permissions="['administrator']">
+      <Policy v-if="showActions" :permissions="responseManagePermissions">
         <div class="flex items-center gap-2 sm:gap-5 w-full">
           <Button
             v-if="status === 'pending'"
diff --git a/app/javascript/dashboard/components-next/captain/pageComponents/emptyStates/ResponsePageEmptyState.vue b/app/javascript/dashboard/components-next/captain/pageComponents/emptyStates/ResponsePageEmptyState.vue
index 2941e1f44..345b96520 100644
--- a/app/javascript/dashboard/components-next/captain/pageComponents/emptyStates/ResponsePageEmptyState.vue
+++ b/app/javascript/dashboard/components-next/captain/pageComponents/emptyStates/ResponsePageEmptyState.vue
@@ -6,6 +6,7 @@ import Button from 'dashboard/components-next/button/Button.vue';
 import ResponseCard from 'dashboard/components-next/captain/assistant/ResponseCard.vue';
 import FeatureSpotlight from 'dashboard/components-next/feature-spotlight/FeatureSpotlight.vue';
 import { responsesList } from 'dashboard/components-next/captain/pageComponents/emptyStates/captainEmptyStateContent.js';
+import { PORTAL_PERMISSIONS } from 'dashboard/constants/permissions';
 
 import { computed } from 'vue';
 
@@ -28,6 +29,7 @@ const isPending = computed(() => props.variant === 'pending');
 
 const { isOnChatwootCloud } = useAccount();
 const { replaceInstallationName } = useBranding();
+const responseManagePermissions = ['administrator', PORTAL_PERMISSIONS];
 
 const onClick = () => {
   emit('click');
@@ -56,7 +58,7 @@ const onClearFilters = () => {
         : $t('CAPTAIN.RESPONSES.EMPTY_STATE.TITLE')
     "
     :subtitle="isApproved ? $t('CAPTAIN.RESPONSES.EMPTY_STATE.SUBTITLE') : ''"
-    :action-perms="['administrator']"
+    :action-perms="responseManagePermissions"
     :show-backdrop="isApproved"
   >
     <template v-if="isApproved" #empty-state-item>
diff --git a/app/javascript/dashboard/components-next/captain/pageComponents/switcher/AssistantSwitcher.vue b/app/javascript/dashboard/components-next/captain/pageComponents/switcher/AssistantSwitcher.vue
index b8454942d..ed3e839b7 100644
--- a/app/javascript/dashboard/components-next/captain/pageComponents/switcher/AssistantSwitcher.vue
+++ b/app/javascript/dashboard/components-next/captain/pageComponents/switcher/AssistantSwitcher.vue
@@ -6,6 +6,7 @@ import { useMapGetter, useStore } from 'dashboard/composables/store.js';
 
 import Button from 'dashboard/components-next/button/Button.vue';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+import Policy from 'dashboard/components/policy.vue';
 
 const emit = defineEmits(['close', 'createAssistant']);
 
@@ -105,14 +106,16 @@ const openCreateAssistantDialog = () => {
           {{ t('CAPTAIN.ASSISTANT_SWITCHER.SWITCH_ASSISTANT') }}
         </p>
       </div>
-      <Button
-        :label="t('CAPTAIN.ASSISTANT_SWITCHER.NEW_ASSISTANT')"
-        color="slate"
-        icon="i-lucide-plus"
-        size="sm"
-        class="!bg-n-alpha-2 hover:!bg-n-alpha-3"
-        @click="openCreateAssistantDialog"
-      />
+      <Policy :permissions="['administrator']">
+        <Button
+          :label="t('CAPTAIN.ASSISTANT_SWITCHER.NEW_ASSISTANT')"
+          color="slate"
+          icon="i-lucide-plus"
+          size="sm"
+          class="!bg-n-alpha-2 hover:!bg-n-alpha-3"
+          @click="openCreateAssistantDialog"
+        />
+      </Policy>
     </div>
     <div v-if="assistants.length > 0" class="flex flex-col gap-2 px-4">
       <Button
diff --git a/app/javascript/dashboard/routes/dashboard/captain/captain.routes.js b/app/javascript/dashboard/routes/dashboard/captain/captain.routes.js
index 1eb8f3050..eaf7fa7e7 100644
--- a/app/javascript/dashboard/routes/dashboard/captain/captain.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/captain/captain.routes.js
@@ -1,5 +1,6 @@
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import { INSTALLATION_TYPES } from 'dashboard/constants/installationTypes';
+import { PORTAL_PERMISSIONS } from 'dashboard/constants/permissions';
 import { frontendURL } from '../../../helper/URLHelper';
 
 import CaptainPageRouteView from './pages/CaptainPageRouteView.vue';
@@ -31,6 +32,11 @@ const meta = {
   installationTypes: [INSTALLATION_TYPES.CLOUD, INSTALLATION_TYPES.ENTERPRISE],
 };
 
+const knowledgeBaseMeta = {
+  ...meta,
+  permissions: ['administrator', 'agent', PORTAL_PERMISSIONS],
+};
+
 const metaV2 = {
   permissions: ['administrator', 'agent'],
   featureFlag: FEATURE_FLAGS.CAPTAIN_V2,
@@ -42,13 +48,13 @@ const assistantRoutes = [
     path: frontendURL('accounts/:accountId/captain/:assistantId/faqs'),
     component: ResponsesIndex,
     name: 'captain_assistants_responses_index',
-    meta,
+    meta: knowledgeBaseMeta,
   },
   {
     path: frontendURL('accounts/:accountId/captain/:assistantId/documents'),
     component: DocumentsIndex,
     name: 'captain_assistants_documents_index',
-    meta,
+    meta: knowledgeBaseMeta,
   },
   {
     path: frontendURL('accounts/:accountId/captain/:assistantId/tools'),
@@ -78,7 +84,7 @@ const assistantRoutes = [
     path: frontendURL('accounts/:accountId/captain/:assistantId/faqs/pending'),
     component: ResponsesPendingIndex,
     name: 'captain_assistants_responses_pending',
-    meta,
+    meta: knowledgeBaseMeta,
   },
   {
     path: frontendURL('accounts/:accountId/captain/:assistantId/settings'),
@@ -119,7 +125,7 @@ const assistantRoutes = [
     path: frontendURL('accounts/:accountId/captain/:navigationPath'),
     component: AssistantsIndexPage,
     name: 'captain_assistants_index',
-    meta,
+    meta: knowledgeBaseMeta,
   },
 ];
 
diff --git a/app/javascript/dashboard/routes/dashboard/captain/responses/Index.vue b/app/javascript/dashboard/routes/dashboard/captain/responses/Index.vue
index 2144f6f05..99310c016 100644
--- a/app/javascript/dashboard/routes/dashboard/captain/responses/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/captain/responses/Index.vue
@@ -6,6 +6,8 @@ import { useRouter, useRoute } from 'vue-router';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import { debounce } from '@chatwoot/utils';
 import { useAccount } from 'dashboard/composables/useAccount';
+import { usePolicy } from 'dashboard/composables/usePolicy';
+import { PORTAL_PERMISSIONS } from 'dashboard/constants/permissions';
 
 import Banner from 'dashboard/components-next/banner/Banner.vue';
 import Input from 'dashboard/components-next/input/Input.vue';
@@ -24,6 +26,7 @@ const router = useRouter();
 const route = useRoute();
 const store = useStore();
 const { isOnChatwootCloud } = useAccount();
+const { checkPermissions } = usePolicy();
 const uiFlags = useMapGetter('captainResponses/getUIFlags');
 const responseMeta = useMapGetter('captainResponses/getMeta');
 const responses = useMapGetter('captainResponses/getRecords');
@@ -38,6 +41,10 @@ const searchQuery = ref('');
 const { t } = useI18n();
 
 const createDialog = ref(null);
+const responseManagePermissions = ['administrator', PORTAL_PERMISSIONS];
+const canManageResponses = computed(() =>
+  checkPermissions(responseManagePermissions)
+);
 
 const selectedAssistantId = computed(() => Number(route.params.assistantId));
 
@@ -206,7 +213,7 @@ onMounted(() => {
   <PageLayout
     :total-count="responseMeta.totalCount"
     :current-page="responseMeta.page"
-    :button-policy="['administrator']"
+    :button-policy="responseManagePermissions"
     :header-title="$t('CAPTAIN.RESPONSES.HEADER')"
     :button-label="$t('CAPTAIN.RESPONSES.ADD_NEW')"
     :is-fetching="isFetching"
@@ -247,6 +254,7 @@ onMounted(() => {
 
     <template #subHeader>
       <BulkSelectBar
+        v-if="canManageResponses"
         v-model="bulkSelectedIds"
         :all-items="responses"
         :select-all-label="buildSelectedCountLabel"
@@ -293,8 +301,11 @@ onMounted(() => {
           :created-at="response.created_at"
           :updated-at="response.updated_at"
           :is-selected="bulkSelectedIds.has(response.id)"
-          :selectable="hoveredCard === response.id || bulkSelectedIds.size > 0"
-          :show-menu="!bulkSelectedIds.has(response.id)"
+          :selectable="
+            canManageResponses &&
+            (hoveredCard === response.id || bulkSelectedIds.size > 0)
+          "
+          :show-menu="canManageResponses && !bulkSelectedIds.has(response.id)"
           :show-actions="false"
           @action="handleAction"
           @navigate="handleNavigationAction"
diff --git a/app/javascript/dashboard/routes/dashboard/captain/responses/Pending.vue b/app/javascript/dashboard/routes/dashboard/captain/responses/Pending.vue
index b26658f9c..49c5aa4ea 100644
--- a/app/javascript/dashboard/routes/dashboard/captain/responses/Pending.vue
+++ b/app/javascript/dashboard/routes/dashboard/captain/responses/Pending.vue
@@ -7,6 +7,8 @@ import { useRouter, useRoute } from 'vue-router';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import { debounce } from '@chatwoot/utils';
 import { useAccount } from 'dashboard/composables/useAccount';
+import { usePolicy } from 'dashboard/composables/usePolicy';
+import { PORTAL_PERMISSIONS } from 'dashboard/constants/permissions';
 
 import Button from 'dashboard/components-next/button/Button.vue';
 import Input from 'dashboard/components-next/input/Input.vue';
@@ -25,6 +27,7 @@ const router = useRouter();
 const route = useRoute();
 const store = useStore();
 const { isOnChatwootCloud } = useAccount();
+const { checkPermissions } = usePolicy();
 const uiFlags = useMapGetter('captainResponses/getUIFlags');
 const responseMeta = useMapGetter('captainResponses/getMeta');
 const responses = useMapGetter('captainResponses/getRecords');
@@ -40,6 +43,10 @@ const searchQuery = ref('');
 const { t } = useI18n();
 
 const createDialog = ref(null);
+const responseManagePermissions = ['administrator', PORTAL_PERMISSIONS];
+const canManageResponses = computed(() =>
+  checkPermissions(responseManagePermissions)
+);
 
 const backUrl = computed(() => ({
   name: 'captain_assistants_responses_index',
@@ -286,6 +293,7 @@ onMounted(() => {
 
     <template #subHeader>
       <BulkSelectBar
+        v-if="canManageResponses"
         v-model="bulkSelectedIds"
         :all-items="filteredResponses"
         :select-all-label="buildSelectedCountLabel"
@@ -338,9 +346,14 @@ onMounted(() => {
           :created-at="response.created_at"
           :updated-at="response.updated_at"
           :is-selected="bulkSelectedIds.has(response.id)"
-          :selectable="hoveredCard === response.id || bulkSelectedIds.size > 0"
+          :selectable="
+            canManageResponses &&
+            (hoveredCard === response.id || bulkSelectedIds.size > 0)
+          "
           :show-menu="false"
-          :show-actions="!bulkSelectedIds.has(response.id)"
+          :show-actions="
+            canManageResponses && !bulkSelectedIds.has(response.id)
+          "
           @action="handleAction"
           @navigate="handleNavigationAction"
           @select="handleCardSelect"
diff --git a/enterprise/app/policies/captain/assistant_response_policy.rb b/enterprise/app/policies/captain/assistant_response_policy.rb
index 7504a7e05..852c2c85c 100644
--- a/enterprise/app/policies/captain/assistant_response_policy.rb
+++ b/enterprise/app/policies/captain/assistant_response_policy.rb
@@ -24,10 +24,6 @@ class Captain::AssistantResponsePolicy < ApplicationPolicy
   def manage?
     return true if @account_user.administrator?
 
-    if @account_user.custom_role.present?
-      return @account_user.custom_role.permissions.include?('knowledge_base_manage')
-    end
-
-    @account_user.agent?
+    @account_user.custom_role&.permissions&.include?('knowledge_base_manage') || false
   end
 end
diff --git a/spec/enterprise/controllers/api/v1/accounts/captain/assistant_responses_controller_spec.rb b/spec/enterprise/controllers/api/v1/accounts/captain/assistant_responses_controller_spec.rb
index 012cbbd1b..467d0460a 100644
--- a/spec/enterprise/controllers/api/v1/accounts/captain/assistant_responses_controller_spec.rb
+++ b/spec/enterprise/controllers/api/v1/accounts/captain/assistant_responses_controller_spec.rb
@@ -180,16 +180,15 @@ RSpec.describe 'Api::V1::Accounts::Captain::AssistantResponses', type: :request
       expect(json_response[:answer]).to eq('Test answer')
     end
 
-    it 'creates a new response if the user is an agent' do
+    it 'does not create a new response if the user is an agent without knowledge base permission' do
       expect do
         post "/api/v1/accounts/#{account.id}/captain/assistant_responses",
              params: valid_params,
              headers: agent.create_new_auth_token,
              as: :json
-      end.to change(Captain::AssistantResponse, :count).by(1)
+      end.not_to change(Captain::AssistantResponse, :count)
 
-      expect(response).to have_http_status(:success)
-      expect(json_response[:question]).to eq('Test question?')
+      expect(response).to have_http_status(:forbidden)
     end
 
     it 'creates a new response if the user has a custom role with knowledge base permission' do
@@ -254,7 +253,6 @@ RSpec.describe 'Api::V1::Accounts::Captain::AssistantResponses', type: :request
 
         expect(response).to have_http_status(:unprocessable_entity)
       end
-
     end
   end
 
@@ -281,12 +279,25 @@ RSpec.describe 'Api::V1::Accounts::Captain::AssistantResponses', type: :request
       expect(json_response[:answer]).to eq('Updated answer')
     end
 
-    it 'updates the response if the user is an agent' do
+    it 'does not update the response if the user is an agent without knowledge base permission' do
       patch "/api/v1/accounts/#{account.id}/captain/assistant_responses/#{response_record.id}",
             params: update_params,
             headers: agent.create_new_auth_token,
             as: :json
 
+      expect(response).to have_http_status(:forbidden)
+      expect(response_record.reload.question).not_to eq('Updated question?')
+    end
+
+    it 'updates the response if the user has a custom role with knowledge base permission' do
+      custom_role = create(:custom_role, account: account, permissions: ['knowledge_base_manage'])
+      AccountUser.find_by!(account: account, user: agent_with_custom_role).update!(custom_role: custom_role)
+
+      patch "/api/v1/accounts/#{account.id}/captain/assistant_responses/#{response_record.id}",
+            params: update_params,
+            headers: agent_with_custom_role.create_new_auth_token,
+            as: :json
+
       expect(response).to have_http_status(:ok)
       expect(json_response[:question]).to eq('Updated question?')
     end
@@ -315,11 +326,24 @@ RSpec.describe 'Api::V1::Accounts::Captain::AssistantResponses', type: :request
   describe 'DELETE /api/v1/accounts/:account_id/captain/assistant_responses/:id' do
     let!(:response_record) { create(:captain_assistant_response, assistant: assistant) }
 
-    it 'deletes the response' do
+    it 'does not delete the response if the user is an agent without knowledge base permission' do
       expect do
         delete "/api/v1/accounts/#{account.id}/captain/assistant_responses/#{response_record.id}",
                headers: agent.create_new_auth_token,
                as: :json
+      end.not_to change(Captain::AssistantResponse, :count)
+
+      expect(response).to have_http_status(:forbidden)
+    end
+
+    it 'deletes the response if the user has a custom role with knowledge base permission' do
+      custom_role = create(:custom_role, account: account, permissions: ['knowledge_base_manage'])
+      AccountUser.find_by!(account: account, user: agent_with_custom_role).update!(custom_role: custom_role)
+
+      expect do
+        delete "/api/v1/accounts/#{account.id}/captain/assistant_responses/#{response_record.id}",
+               headers: agent_with_custom_role.create_new_auth_token,
+               as: :json
       end.to change(Captain::AssistantResponse, :count).by(-1)
 
       expect(response).to have_http_status(:no_content)
diff --git a/spec/enterprise/controllers/api/v1/accounts/captain/bulk_actions_controller_spec.rb b/spec/enterprise/controllers/api/v1/accounts/captain/bulk_actions_controller_spec.rb
index da4b8c61c..441b45d9c 100644
--- a/spec/enterprise/controllers/api/v1/accounts/captain/bulk_actions_controller_spec.rb
+++ b/spec/enterprise/controllers/api/v1/accounts/captain/bulk_actions_controller_spec.rb
@@ -30,19 +30,16 @@ RSpec.describe 'Api::V1::Accounts::Captain::BulkActions', type: :request do
         }
       end
 
-      it 'approves the responses and returns the updated records' do
+      it 'does not approve the responses if the user is an agent without knowledge base permission' do
         post "/api/v1/accounts/#{account.id}/captain/bulk_actions",
              params: valid_params,
              headers: agent.create_new_auth_token,
              as: :json
 
-        expect(response).to have_http_status(:ok)
-        expect(json_response).to be_an(Array)
-        expect(json_response.length).to eq(2)
+        expect(response).to have_http_status(:forbidden)
 
-        # Verify responses were approved
         pending_responses.each do |response|
-          expect(response.reload.status).to eq('approved')
+          expect(response.reload.status).to eq('pending')
         end
       end
     end
@@ -56,20 +53,18 @@ RSpec.describe 'Api::V1::Accounts::Captain::BulkActions', type: :request do
         }
       end
 
-      it 'deletes the responses and returns an empty array' do
+      it 'does not delete the responses if the user is an agent without knowledge base permission' do
         expect do
           post "/api/v1/accounts/#{account.id}/captain/bulk_actions",
                params: delete_params,
                headers: agent.create_new_auth_token,
                as: :json
-        end.to change(Captain::AssistantResponse, :count).by(-2)
+        end.not_to change(Captain::AssistantResponse, :count)
 
-        expect(response).to have_http_status(:ok)
-        expect(json_response).to eq([])
+        expect(response).to have_http_status(:forbidden)
 
-        # Verify responses were deleted
         pending_responses.each do |response|
-          expect { response.reload }.to raise_error(ActiveRecord::RecordNotFound)
+          expect(response.reload.status).to eq('pending')
         end
       end
     end