chore: Update translations (#10124)

- update translations

app/javascript/dashboard/i18n/locale/am/advancedFilters.json

@@ -55,6 +55,9 @@
       "CREATED_AT": "Created at",
       "LAST_ACTIVITY": "Last activity"
     },
+    "ERRORS": {
+      "VALUE_REQUIRED": "Value is required"
+    },
     "GROUPS": {
       "STANDARD_FILTERS": "Standard filters",
       "ADDITIONAL_FILTERS": "Additional filters",

app/javascript/dashboard/i18n/locale/am/agentMgmt.json

@@ -18,7 +18,8 @@
       "STATUS": "Status",
       "ACTIONS": "Actions",
       "VERIFIED": "Verified",
-      "VERIFICATION_PENDING": "Verification Pending"
+      "VERIFICATION_PENDING": "Verification Pending",
+      "AVAILABLE_CUSTOM_ROLE": "Available custom role permissions"
     },
     "ADD": {
       "TITLE": "Add agent to your team",

app/javascript/dashboard/i18n/locale/am/attributesMgmt.json

@@ -3,7 +3,8 @@
     "HEADER": "Custom Attributes",
     "HEADER_BTN_TXT": "Add Custom Attribute",
     "LOADING": "Fetching custom attributes",
-    "SIDEBAR_TXT": "<p><b>Custom Attributes</b> <p>A custom attribute tracks facts about your contacts/conversation — like the subscription plan, or when they ordered the first item etc. <br /><br />For creating a Custom Attribute, just click on the <b>Add Custom Attribute.</b> You can also edit or delete an existing  Custom Attribute by clicking on the Edit or Delete button.</p>",
+    "DESCRIPTION": "A custom attribute tracks additional details about your contacts or conversations—such as the subscription plan or the date of their first purchase. You can add different types of custom attributes, such as text, lists, or numbers, to capture the specific information you need.",
+    "LEARN_MORE": "Learn more about custom attributes",
     "ADD": {
       "TITLE": "Add Custom Attribute",
       "SUBMIT": "Create",

app/javascript/dashboard/i18n/locale/am/automation.json

@@ -1,9 +1,10 @@
 {
   "AUTOMATION": {
-    "HEADER": "Automations",
+    "HEADER": "Automation",
+    "DESCRIPTION": "Automation can replace and streamline existing processes that require manual effort, such as adding labels and assigning conversations to the most suitable agent. This allows the team to focus on their strengths while reducing time spent on routine tasks.",
+    "LEARN_MORE": "Learn more about automation",
     "HEADER_BTN_TXT": "Add Automation Rule",
     "LOADING": "Fetching automation rules",
-    "SIDEBAR_TXT": "<p><b>Automation Rules</b> <p>Automation can replace and automate existing processes that require manual effort. You can do many things with automation, including adding labels and assigning conversation to the best agent. So the team focuses on what they do best and spends more little time on manual tasks.</p>",
     "ADD": {
       "TITLE": "Add Automation Rule",
       "SUBMIT": "Create",

app/javascript/dashboard/i18n/locale/am/contactFilters.json

@@ -30,6 +30,9 @@
       "is_lesser_than": "Is lesser than",
       "days_before": "Is x days before"
     },
+    "ERRORS": {
+      "VALUE_REQUIRED": "Value is required"
+    },
     "ATTRIBUTES": {
       "NAME": "Name",
       "EMAIL": "Email",

app/javascript/dashboard/i18n/locale/am/customRole.json

@@ -0,0 +1,91 @@
+{
+  "CUSTOM_ROLE": {
+    "HEADER": "Custom Roles",
+    "LEARN_MORE": "Learn more about custom roles",
+    "DESCRIPTION": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
+    "HEADER_BTN_TXT": "Add custom role",
+    "LOADING": "Fetching custom roles...",
+    "SEARCH_404": "There are no items matching this query.",
+    "PAYWALL": {
+      "TITLE": "Upgrade to create custom roles",
+      "AVAILABLE_ON": "The custom role feature is only available in the Business and Enterprise plans.",
+      "UPGRADE_PROMPT": "Upgrade your plan to get access to advanced features like team management, automations, custom attributes, and more.",
+      "UPGRADE_NOW": "Upgrade now",
+      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
+    },
+    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "The custom role feature is only available in the paid plans.",
+      "UPGRADE_PROMPT": "Upgrade to a paid plan to access advanced features like audit logs, agent capacity, and more.",
+      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+    },
+    "LIST": {
+      "404": "There are no custom roles available in this account.",
+      "TITLE": "Manage custom roles",
+      "DESC": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
+      "TABLE_HEADER": [
+        "Name",
+        "Description",
+        "Permissions",
+        "Actions"
+      ]
+    },
+    "PERMISSIONS": {
+      "CONVERSATION_MANAGE": "Manage all conversations",
+      "CONVERSATION_UNASSIGNED_MANAGE": "Manage unassigned conversations and those assigned to them",
+      "CONVERSATION_PARTICIPATING_MANAGE": "Manage participating conversations and those assigned to them",
+      "CONTACT_MANAGE": "Manage contacts",
+      "REPORT_MANAGE": "Manage reports",
+      "KNOWLEDGE_BASE_MANAGE": "Manage knowledge base"
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "Name",
+        "PLACEHOLDER": "Please enter a name.",
+        "ERROR": "Name is required."
+      },
+      "DESCRIPTION": {
+        "LABEL": "Description",
+        "PLACEHOLDER": "Please enter a description.",
+        "ERROR": "Description is required."
+      },
+      "PERMISSIONS": {
+        "LABEL": "Permissions",
+        "ERROR": "Permissions are required."
+      },
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "API": {
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
+      }
+    },
+    "ADD": {
+      "TITLE": "Add custom role",
+      "DESC": " Custom roles allows you to create roles with specific permissions and access levels to suit the requirements of the organization.",
+      "SUBMIT": "Submit",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role added successfully."
+      }
+    },
+    "EDIT": {
+      "BUTTON_TEXT": "Edit",
+      "TITLE": "Edit custom role",
+      "DESC": " Custom roles allows you to create roles with specific permissions and access levels to suit the requirements of the organization.",
+      "SUBMIT": "Update",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role updated successfully."
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Delete",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role deleted successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
+      },
+      "CONFIRM": {
+        "TITLE": "Confirm deletion",
+        "MESSAGE": "Are you sure to delete ",
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/am/helpCenter.json

@@ -41,6 +41,7 @@
         "UPLOADING": "Uploading...",
         "SUCCESS": "Image uploaded successfully",
         "ERROR": "Error while uploading image",
+        "UN_AUTHORIZED_ERROR": "You are not authorized to upload images",
         "ERROR_FILE_SIZE": "Image size should be less than {size}MB",
         "ERROR_FILE_FORMAT": "Image format should be jpg, jpeg or png",
         "ERROR_FILE_DIMENSIONS": "Image dimensions should be less than 2000 x 2000"

app/javascript/dashboard/i18n/locale/am/inboxMgmt.json

@@ -1,7 +1,8 @@
 {
   "INBOX_MGMT": {
     "HEADER": "Inboxes",
-    "SIDEBAR_TXT": "<p><b>Inbox</b></p> <p> When you connect a website or a facebook Page to Chatwoot, it is called an <b>Inbox</b>. You can have unlimited inboxes in your Chatwoot account. </p><p> Click on <b>Add Inbox</b> to connect a website or a Facebook Page. </p><p> In the Dashboard, you can see all the conversations from all your inboxes in a single place and respond to them under the `Conversations` tab. </p><p> You can also see conversations specific to an inbox by clicking on the inbox name on the left pane of the dashboard. </p>",
+    "DESCRIPTION": "A channel is the mode of communication your customer chooses to interact with you. An inbox is where you manage interactions for a specific channel. It can include communications from various sources such as email, live chat, and social media.",
+    "LEARN_MORE": "Learn more about inboxes",
     "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
     "CLICK_TO_RECONNECT": "Click here to reconnect.",
     "LIST": {
@@ -367,12 +368,19 @@
         "DESCRIPTION": "Click on the Sign in with Microsoft button to get started. You will redirected to the email sign in page. Once you accept the requested permissions, you would be redirected back to the inbox creation step.",
         "EMAIL_PLACEHOLDER": "Enter email address",
         "SIGN_IN": "Sign in with Microsoft",
-        "HELP": "To add your Microsoft account as a channel, you need to authenticate your Microsoft account by clicking on 'Sign in with Microsoft' ",
         "ERROR_MESSAGE": "There was an error connecting to Microsoft, please try again"
+      },
+      "GOOGLE": {
+        "TITLE": "Google Email",
+        "DESCRIPTION": "Click on the Sign in with Google button to get started. You will redirected to the email sign in page. Once you accept the requested permissions, you would be redirected back to the inbox creation step.",
+        "SIGN_IN": "Sign in with Google",
+        "EMAIL_PLACEHOLDER": "Enter email address",
+        "ERROR_MESSAGE": "There was an error connecting to Google, please try again"
       }
     },
     "DETAILS": {
       "LOADING_FB": "Authenticating you with Facebook...",
+      "ERROR_FB_LOADING": "Error loading Facebook SDK. Please disable any ad-blockers and try again from a different browser.",
       "ERROR_FB_AUTH": "Something went wrong, Please refresh page...",
       "ERROR_FB_UNAUTHORIZED": "You're not authorized to perform this action. ",
       "ERROR_FB_UNAUTHORIZED_HELP": "Please ensure you have access to the Facebook page with full control. You can read more about Facebook roles <a href=\" https://www.facebook.com/help/187316341316631\">here</a>.",
@@ -736,7 +744,20 @@
     },
     "EMAIL_PROVIDERS": {
       "MICROSOFT": "Microsoft",
+      "GOOGLE": "Google",
       "OTHER_PROVIDERS": "Other Providers"
+    },
+    "CHANNELS": {
+      "MESSENGER": "Messenger",
+      "WEB_WIDGET": "Website",
+      "TWITTER_PROFILE": "Twitter",
+      "TWILIO_SMS": "Twilio SMS",
+      "WHATSAPP": "WhatsApp",
+      "SMS": "SMS",
+      "EMAIL": "Email",
+      "TELEGRAM": "Telegram",
+      "LINE": "Line",
+      "API": "API Channel"
     }
   }
 }

app/javascript/dashboard/i18n/locale/am/integrations.json

@@ -12,6 +12,7 @@
     },
     "WEBHOOK": {
       "SUBSCRIBED_EVENTS": "Subscribed Events",
+      "LEARN_MORE": "Learn more about webhooks",
       "FORM": {
         "CANCEL": "Cancel",
         "DESC": "Webhook events provide you the realtime information about what's happening in your Chatwoot account. Please enter a valid URL to configure a callback.",

app/javascript/dashboard/i18n/locale/am/macros.json

@@ -1,10 +1,11 @@
 {
   "MACROS": {
     "HEADER": "Macros",
+    "DESCRIPTION": "A macro is a set of saved actions that help customer service agents easily complete tasks. The agents can define a set of actions like tagging a conversation with a label, sending an email transcript, updating a custom attribute, etc., and they can run these actions in a single click.",
+    "LEARN_MORE": "Learn more about macros",
     "HEADER_BTN_TXT": "Add a new macro",
     "HEADER_BTN_TXT_SAVE": "Save macro",
     "LOADING": "Fetching macros",
-    "SIDEBAR_TXT": "<p><b>Macros</b><p>A macro is a set of saved actions that help customer service agents easily complete tasks. The agents can define a set of actions like tagging a conversation with a label, sending an email transcript, updating a custom attribute, etc., and they can run these actions in a single click. When the agents run the macro, the actions would be performed sequentially in the order they are defined. Macros improve productivity and increase consistency in actions. </p><p>A macro can be helpful in 2 ways. </p><p><b>As an agent assist:</b> If an agent performs a set of actions multiple times, they can save it as a macro and execute all the actions together using a single click.</p><p><b>As an option to onboard a team member:</b> Every agent has to perform many different checks/actions during each conversation. Onboarding a new support team member will be easy if pre-defined macros are available on the account. Instead of describing each step in detail, the manager/team lead can point to the macros used in different scenarios.</p>",
     "ERROR": "Something went wrong. Please try again",
     "ORDER_INFO": "Macros will run in the order you add your actions. You can rearrange them by dragging them by the handle beside each node.",
     "ADD": {

app/javascript/dashboard/i18n/locale/am/settings.json

@@ -277,6 +277,7 @@
     "REPORTS_TEAM": "Team",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
     "SLA": "SLA",
+    "CUSTOM_ROLES": "Custom Roles",
     "BETA": "Beta",
     "REPORTS_OVERVIEW": "Overview",
     "REAUTHORIZE": "Your inbox connection has expired, please reconnect\n to continue receiving and sending messages",

app/javascript/dashboard/i18n/locale/am/sla.json

@@ -1,6 +1,6 @@
 {
   "SLA": {
-    "HEADER": "SLA",
+    "HEADER": "Service Level Agreements",
     "ADD_ACTION": "Add SLA",
     "ADD_ACTION_LONG": "Create a new SLA Policy",
     "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",

app/javascript/dashboard/i18n/locale/ar/advancedFilters.json

@@ -18,7 +18,7 @@
       "AND": "و",
       "OR": "أو"
     },
-    "INPUT_PLACEHOLDER": "Enter value",
+    "INPUT_PLACEHOLDER": "أدخل القيمة",
     "OPERATOR_LABELS": {
       "equal_to": "يساوي",
       "not_equal_to": "لا يساوي",
@@ -55,6 +55,9 @@
       "CREATED_AT": "تم إنشاؤها في",
       "LAST_ACTIVITY": "آخر نشاط"
     },
+    "ERRORS": {
+      "VALUE_REQUIRED": "القيمة مطلوبة"
+    },
     "GROUPS": {
       "STANDARD_FILTERS": "التصفيات القياسية",
       "ADDITIONAL_FILTERS": "التصفيات الإضافية",

app/javascript/dashboard/i18n/locale/ar/agentMgmt.json

@@ -3,8 +3,8 @@
     "HEADER": "الوكلاء",
     "HEADER_BTN_TXT": "إضافة وكيل",
     "LOADING": "جار جلب قائمة الوكلاء",
-    "DESCRIPTION": "An agent is a member of your customer support team who can view and respond to user messages. The list below shows all the agents in your account.",
+    "DESCRIPTION": "الوكيل هو عضو في فريق دعم العملاء الذي يمكنه عرض رسائل المستخدم والرد عليها. القائمة أدناه تظهر جميع الوكلاء في حسابك.",
-    "LEARN_MORE": "Learn about user roles",
+    "LEARN_MORE": "تعرف على أدوار المستخدم",
     "AGENT_TYPES": {
       "ADMINISTRATOR": "المدير",
       "AGENT": "وكيل الدعم"
@@ -18,7 +18,8 @@
       "STATUS": "الحالة",
       "ACTIONS": "الإجراءات",
       "VERIFIED": "تم التحقق",
-      "VERIFICATION_PENDING": "بانتظار التحقق"
+      "VERIFICATION_PENDING": "بانتظار التحقق",
+      "AVAILABLE_CUSTOM_ROLE": "Available custom role permissions"
     },
     "ADD": {
       "TITLE": "إضافة وكيل دعم فني إلى فريقك",

app/javascript/dashboard/i18n/locale/ar/attributesMgmt.json

@@ -3,7 +3,8 @@
     "HEADER": "صفات مخصصة",
     "HEADER_BTN_TXT": "إضافة صفة خاصة",
     "LOADING": "جلب الصفات المخصصة",
-    "SIDEBAR_TXT": "<p><b>الصفات المخصصة</b> <p>صفة مخصصة تتبع الحقائق حول جهات الاتصال/المحادثة الخاصة بك - مثل خُطَّة الاشتراك. أو عندما يطلبون العنصر الأول وما إلى ذلك. <br /><br />لإنشاء صفة مخصصة، فقط انقر فوق<b>أضف صفة مخصصة.</b> يمكنك أيضا تعديل أو حذف صفة مخصصة موجودة بالنقر على زر التحرير أو الحذف.</p>",
+    "DESCRIPTION": "A custom attribute tracks additional details about your contacts or conversations—such as the subscription plan or the date of their first purchase. You can add different types of custom attributes, such as text, lists, or numbers, to capture the specific information you need.",
+    "LEARN_MORE": "Learn more about custom attributes",
     "ADD": {
       "TITLE": "إضافة صفة خاصة",
       "SUBMIT": "إنشاء",

app/javascript/dashboard/i18n/locale/ar/auditLogs.json

@@ -3,8 +3,8 @@
     "HEADER": "سجلات التدقيق",
     "HEADER_BTN_TXT": "إضافة سجلات التدقيق",
     "LOADING": "جارٍ جلب سجلات التدقيق",
-    "DESCRIPTION": "Audit Logs maintain a record of activities in your account, allowing you to track and audit your account, team, or services.",
+    "DESCRIPTION": "سجلات مراجعة الحسابات تحتفظ بسجل للأنشطة في حسابك، مما يسمح لك بتتبع ومراجعة حسابك أو فريقك أو خدماتك.",
-    "LEARN_MORE": "Learn more about audit logs",
+    "LEARN_MORE": "معرفة المزيد عن سجلات المراجعة",
     "SEARCH_404": "لا توجد عناصر مطابقة لهذا الاستعلام",
     "SIDEBAR_TXT": "<p><b>سجلات التدقيق</b> </p><p> سجلات التدقيق هي مسارات للأحداث والإجراءات في نظام Chatwoot. </p>",
     "LIST": {
@@ -32,7 +32,7 @@
       "EDIT": {
         "SELF": "%{agentName} غير %{attributes} الخاصة به إلى %{values}",
         "OTHER": "%{agentName} غير %{attributes} لـ %{user} إلى %{values}",
-        "DELETED": "%{agentName} changed %{attributes} of a deleted user to %{values}"
+        "DELETED": "%{agentName} غير %{attributes} لـ %{user} إلى %{values}"
       }
     },
     "INBOX": {

app/javascript/dashboard/i18n/locale/ar/automation.json

@@ -1,9 +1,10 @@
 {
   "AUTOMATION": {
     "HEADER": "الأتمتة",
+    "DESCRIPTION": "Automation can replace and streamline existing processes that require manual effort, such as adding labels and assigning conversations to the most suitable agent. This allows the team to focus on their strengths while reducing time spent on routine tasks.",
+    "LEARN_MORE": "Learn more about automation",
     "HEADER_BTN_TXT": "إضافة قاعدة أتمتة",
     "LOADING": "جلب قواعد الأتمتة",
-    "SIDEBAR_TXT": "<p><b>قواعد الأتمتة الآليه</b> <p>يمكن للأتمتة استبدال وأتمتة العمليات القائمة التي تتطلب جهداً يدوياً. يمكنك القيام بالعديد من الأشياء مع التشغيل الآلي، بما في ذلك إضافة تسميات وتعيين المحادثة لأفضل وكيل. لذا يركز الفريق على ما يفعلونه على أفضل وجه ويقضي وقتاً قليلاً على المهام اليدوية.</p>",
     "ADD": {
       "TITLE": "إضافة قاعدة أتمتة",
       "SUBMIT": "إنشاء",
@@ -94,8 +95,8 @@
       "DELETE_MESSAGE": "يجب أن يكون لديك على الأقل شرط واحد للحفظ",
       "TEAM_MESSAGE_INPUT_PLACEHOLDER": "اكتب رسالتك هنا",
       "TEAM_DROPDOWN_PLACEHOLDER": "اختيار فريق",
-      "EMAIL_INPUT_PLACEHOLDER": "Enter email",
+      "EMAIL_INPUT_PLACEHOLDER": "أدخل البريد الإلكتروني",
-      "URL_INPUT_PLACEHOLDER": "Enter URL"
+      "URL_INPUT_PLACEHOLDER": "أدخل رابط"
     },
     "TOGGLE": {
       "ACTIVATION_TITLE": "تفعيل قاعدة الأتمتة",

app/javascript/dashboard/i18n/locale/ar/cannedMgmt.json

@@ -1,8 +1,8 @@
 {
   "CANNED_MGMT": {
     "HEADER": "الردود الجاهزة",
-    "LEARN_MORE": "Learn more about canned responses",
+    "LEARN_MORE": "معرفة المزيد عن الاستجابات المعلبة",
-    "DESCRIPTION": "Canned Responses are pre-written reply templates that help you quickly respond to a conversation. Agents can type the '/' character followed by the shortcode to insert a canned response during a conversation. ",
+    "DESCRIPTION": "الردود المسبقة هي قوالب رد مكتوبة مسبقاً تساعدك على الرد بسرعة على محادثة. يمكن للوكلاء كتابة حرف '/' يتبعه الرمز المختصر لإدراج رد مسبق أثناء محادثة. ",
     "HEADER_BTN_TXT": "إضافة رد جاهز",
     "LOADING": "جاري جلب الردود الجاهزة...",
     "SEARCH_404": "لا توجد عناصر مطابقة لهذا الاستعلام.",

app/javascript/dashboard/i18n/locale/ar/contactFilters.json

@@ -30,6 +30,9 @@
       "is_lesser_than": "هو أقل من",
       "days_before": "قبل x أيام"
     },
+    "ERRORS": {
+      "VALUE_REQUIRED": "القيمة مطلوبة"
+    },
     "ATTRIBUTES": {
       "NAME": "الاسم",
       "EMAIL": "البريد الإلكتروني",

app/javascript/dashboard/i18n/locale/ar/conversation.json

@@ -143,7 +143,7 @@
       "PRIVATE_MSG_INPUT": "زر Shift + Enter لإضافة سطر جديد. سيكون هذا مرئياً للوكلاء فقط",
       "MESSAGE_SIGNATURE_NOT_CONFIGURED": "لم يتم تكوين توقيع الرسالة، الرجاء تكوينه في إعدادات الملف الشخصي.",
       "CLICK_HERE": "انقر هنا للتحديث",
-      "WHATSAPP_TEMPLATES": "قوالب Whatsapp"
+      "WHATSAPP_TEMPLATES": "قوالب الواتساب"
     },
     "REPLYBOX": {
       "REPLY": "إضافة رد",
@@ -241,9 +241,9 @@
   "ONBOARDING": {
     "TITLE": "اهلاً 👋، مرحباً بك في %{installationName}!",
     "DESCRIPTION": "شكرا للتسجيل. نريدك أن تحصل على أقصى استفادة من %{installationName}. إليك بعض الأشياء التي يمكنك القيام بها في %{installationName} لجعل التجربة رائعة.",
-    "GREETING_MORNING": "👋 Good morning, %{name}. Welcome to %{installationName}.",
+    "GREETING_MORNING": "👋 صباح الخير، %{name}. مرحبا بك في %{installationName}.",
-    "GREETING_AFTERNOON": "👋 Good afternoon, %{name}. Welcome to %{installationName}.",
+    "GREETING_AFTERNOON": "👋 مساء الخير، %{name}. مرحبا بك في %{installationName}.",
-    "GREETING_EVENING": "👋 Good evening, %{name}. Welcome to %{installationName}.",
+    "GREETING_EVENING": "👋 مساء الخير، %{name}. مرحبا بك في %{installationName}.",
     "READ_LATEST_UPDATES": "اطلع على آخر التحديثات",
     "ALL_CONVERSATION": {
       "TITLE": "جميع محادثاتك في مكان واحد",
@@ -261,14 +261,14 @@
       "NEW_LINK": "انقر هنا لإنشاء وسوم"
     },
     "CANNED_RESPONSES": {
-      "TITLE": "Create canned responses",
+      "TITLE": "إدارة الردود الجاهزة",
-      "DESCRIPTION": "Pre-written quick reply templates help you quickly respond to a conversation. Agents can type the '/' character followed by the shortcode to insert a response.",
+      "DESCRIPTION": "الردود المسبقة هي قوالب رد مكتوبة مسبقاً تساعدك على الرد بسرعة على محادثة. يمكن للوكلاء كتابة حرف '/' يتبعه الرمز المختصر لإدراج رد مسبق أثناء محادثة.",
-      "NEW_LINK": "Click here to create a canned response"
+      "NEW_LINK": "انقر هنا لإنشاء استجابة مسبقة"
     }
   },
   "CONVERSATION_SIDEBAR": {
     "ASSIGNEE_LABEL": "الوكيل المكلف",
-    "SELF_ASSIGN": "إسناد لي",
+    "SELF_ASSIGN": "إسناد إلي",
     "TEAM_LABEL": "الفريق المكلف",
     "SELECT": {
       "PLACEHOLDER": "لا شيء"

app/javascript/dashboard/i18n/locale/ar/customRole.json

@@ -0,0 +1,91 @@
+{
+  "CUSTOM_ROLE": {
+    "HEADER": "Custom Roles",
+    "LEARN_MORE": "Learn more about custom roles",
+    "DESCRIPTION": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
+    "HEADER_BTN_TXT": "Add custom role",
+    "LOADING": "Fetching custom roles...",
+    "SEARCH_404": "لا توجد عناصر مطابقة لهذا الاستعلام.",
+    "PAYWALL": {
+      "TITLE": "Upgrade to create custom roles",
+      "AVAILABLE_ON": "The custom role feature is only available in the Business and Enterprise plans.",
+      "UPGRADE_PROMPT": "Upgrade your plan to get access to advanced features like team management, automations, custom attributes, and more.",
+      "UPGRADE_NOW": "Upgrade now",
+      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
+    },
+    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "The custom role feature is only available in the paid plans.",
+      "UPGRADE_PROMPT": "Upgrade to a paid plan to access advanced features like audit logs, agent capacity, and more.",
+      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+    },
+    "LIST": {
+      "404": "There are no custom roles available in this account.",
+      "TITLE": "Manage custom roles",
+      "DESC": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
+      "TABLE_HEADER": [
+        "الاسم",
+        "الوصف",
+        "Permissions",
+        "الإجراءات"
+      ]
+    },
+    "PERMISSIONS": {
+      "CONVERSATION_MANAGE": "Manage all conversations",
+      "CONVERSATION_UNASSIGNED_MANAGE": "Manage unassigned conversations and those assigned to them",
+      "CONVERSATION_PARTICIPATING_MANAGE": "Manage participating conversations and those assigned to them",
+      "CONTACT_MANAGE": "Manage contacts",
+      "REPORT_MANAGE": "Manage reports",
+      "KNOWLEDGE_BASE_MANAGE": "Manage knowledge base"
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "الاسم",
+        "PLACEHOLDER": "Please enter a name.",
+        "ERROR": "الاسم مطلوب."
+      },
+      "DESCRIPTION": {
+        "LABEL": "الوصف",
+        "PLACEHOLDER": "Please enter a description.",
+        "ERROR": "الوصف مطلوب."
+      },
+      "PERMISSIONS": {
+        "LABEL": "Permissions",
+        "ERROR": "Permissions are required."
+      },
+      "CANCEL_BUTTON_TEXT": "إلغاء",
+      "API": {
+        "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
+      }
+    },
+    "ADD": {
+      "TITLE": "Add custom role",
+      "DESC": " Custom roles allows you to create roles with specific permissions and access levels to suit the requirements of the organization.",
+      "SUBMIT": "إرسال",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role added successfully."
+      }
+    },
+    "EDIT": {
+      "BUTTON_TEXT": "تعديل",
+      "TITLE": "Edit custom role",
+      "DESC": " Custom roles allows you to create roles with specific permissions and access levels to suit the requirements of the organization.",
+      "SUBMIT": "تحديث",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role updated successfully."
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "حذف",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role deleted successfully.",
+        "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
+      },
+      "CONFIRM": {
+        "TITLE": "تأكيد الحذف",
+        "MESSAGE": "هل أنت متأكد من الحذف ",
+        "YES": "نعم، احذف ",
+        "NO": "لا، احتفظ به "
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/ar/helpCenter.json

@@ -41,6 +41,7 @@
         "UPLOADING": "جاري الرفع...",
         "SUCCESS": "تم رفع الصورة بنجاح",
         "ERROR": "حدث خطأ أثناء رفع الصورة",
+        "UN_AUTHORIZED_ERROR": "You are not authorized to upload images",
         "ERROR_FILE_SIZE": "حجم الصورة يجب أن يكون أقل من {size}MB",
         "ERROR_FILE_FORMAT": "تنسيق الصورة يجب أن يكون jpg أو jpeg أو png",
         "ERROR_FILE_DIMENSIONS": "ينبغي أن تكون أبعاد الصورة أقل من 2000 × 2000"
@@ -482,6 +483,6 @@
         }
       }
     },
-    "LOADING": "Loading..."
+    "LOADING": "جار التحميل..."
   }
 }

app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json

@@ -1,7 +1,8 @@
 {
   "INBOX_MGMT": {
     "HEADER": "قنوات التواصل",
-    "SIDEBAR_TXT": "<p><b>قنوات التواصل</b></p> <p> عند ربطك لموقع ويب أو صفحة فيسبوك إلى Chatwoot، يتم تسميتها <b>قناة تواصل</b>. يمكنك إنشاء قنوات تواصل غير محدودة من مختلف الأنواع في حساب Chatwoot الخاص بك. </p><p> انقر فوق <b>إضافة قناة تواصل</b> لربط موقع الويب أو صفحة فيسبوك الخاصة بك. </p><p> من لوحة الإدارة، يمكنك رؤية جميع المحادثات من جميع صناديق الوارد الخاصة بك والرد عليها من مكان موّحد عبر الضغط على علامة التبويب \"المحادثات\". </p><p> يمكنك أيضًا مشاهدة المحادثات الخاصة بصندوق وارد معين بالنقر على اسم صندوق الوارد على الجزء الجانبي من لوحة الإدارة. </p>",
+    "DESCRIPTION": "القناة هي وضع الاتصال الذي يختاره العميل للتفاعل معك. صندوق الوارد هو المكان الذي تدير فيه التفاعلات لقناة معينة. ويمكن أن تشمل الاتصالات من مصادر مختلفة مثل البريد الإلكتروني، والمحادثة الحية، ووسائط الإعلام الاجتماعية.",
+    "LEARN_MORE": "تعلم المزيد عن صناديق البريد",
     "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
     "CLICK_TO_RECONNECT": "Click here to reconnect.",
     "LIST": {
@@ -367,12 +368,19 @@
         "DESCRIPTION": "Click on the Sign in with Microsoft button to get started. You will redirected to the email sign in page. Once you accept the requested permissions, you would be redirected back to the inbox creation step.",
         "EMAIL_PLACEHOLDER": "Enter email address",
         "SIGN_IN": "تسجيل الدخول باستخدام Microsoft",
-        "HELP": "To add your Microsoft account as a channel, you need to authenticate your Microsoft account by clicking on 'Sign in with Microsoft' ",
         "ERROR_MESSAGE": "There was an error connecting to Microsoft, please try again"
+      },
+      "GOOGLE": {
+        "TITLE": "البريد الإلكتروني لجوجل",
+        "DESCRIPTION": "انقر على تسجيل الدخول باستخدام زر جوجل للبدء. سيتم إعادة توجيهك إلى صفحة تسجيل الدخول بالبريد الإلكتروني. بمجرد قبول الأذونات المطلوبة، سيتم إعادة توجيهك إلى خطوة إنشاء علبة الوارد.",
+        "SIGN_IN": "تسجيل الدخول باستخدام Google",
+        "EMAIL_PLACEHOLDER": "Enter email address",
+        "ERROR_MESSAGE": "حدث خطأ أثناء الاتصال بجوجل، الرجاء المحاولة مرة أخرى"
       }
     },
     "DETAILS": {
       "LOADING_FB": "جار المصادقة والربط مع الفيسبوك...",
+      "ERROR_FB_LOADING": "Error loading Facebook SDK. Please disable any ad-blockers and try again from a different browser.",
       "ERROR_FB_AUTH": "حدث خطأ ما، الرجاء تحديث الصفحة...",
       "ERROR_FB_UNAUTHORIZED": "You're not authorized to perform this action. ",
       "ERROR_FB_UNAUTHORIZED_HELP": "Please ensure you have access to the Facebook page with full control. You can read more about Facebook roles <a href=\" https://www.facebook.com/help/187316341316631\">here</a>.",
@@ -736,7 +744,20 @@
     },
     "EMAIL_PROVIDERS": {
       "MICROSOFT": "Microsoft",
+      "GOOGLE": "Google",
       "OTHER_PROVIDERS": "Other Providers"
+    },
+    "CHANNELS": {
+      "MESSENGER": "Messenger",
+      "WEB_WIDGET": "الموقع الإلكتروني",
+      "TWITTER_PROFILE": "تويتر",
+      "TWILIO_SMS": "Twilio SMS",
+      "WHATSAPP": "واتساب",
+      "SMS": "SMS",
+      "EMAIL": "البريد الإلكتروني",
+      "TELEGRAM": "تيليجرام",
+      "LINE": "Line",
+      "API": "قناة API"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ar/integrations.json

@@ -12,6 +12,7 @@
     },
     "WEBHOOK": {
       "SUBSCRIBED_EVENTS": "الأحداث المشتركة",
+      "LEARN_MORE": "Learn more about webhooks",
       "FORM": {
         "CANCEL": "إلغاء",
         "DESC": "أحداث Webhook توفر لك معلومات في الوقت الحقيقي حول ما يحدث في حساب Chatwoot الخاص بك. الرجاء إدخال عنوان URL صالح لتكوين callback.",

app/javascript/dashboard/i18n/locale/ar/labelsMgmt.json

@@ -4,7 +4,7 @@
     "HEADER_BTN_TXT": "إضافة وسم جديد",
     "LOADING": "جار جلب الوسوم",
     "DESCRIPTION": "Labels help you categorize and prioritize conversations and leads. You can assign a label to a conversation or contact using the side panel.",
-    "LEARN_MORE": "Learn more about labels",
+    "LEARN_MORE": "معرفة المزيد حول التسميات",
     "SEARCH_404": "لا توجد عناصر مطابقة لهذا الاستعلام",
     "LIST": {
       "404": "لا توجد وسوم متوفرة في هذا الحساب.",
@@ -51,7 +51,7 @@
       "ADD_SELECTED_LABELS": "إضافة الوسوم المحددة",
       "ADD_SELECTED_LABEL": "إضافة الوسوم المحددة",
       "ADD_ALL_LABELS": "إضافة جميع الأوسمة",
-      "SUGGESTED_LABELS": "Suggested labels"
+      "SUGGESTED_LABELS": "التسميات المقترحة"
     },
     "ADD": {
       "TITLE": "إضافة وسم جديد",

app/javascript/dashboard/i18n/locale/ar/macros.json

@@ -1,10 +1,11 @@
 {
   "MACROS": {
     "HEADER": "ماكروس",
+    "DESCRIPTION": "الماكرو هو مجموعة من الإجراءات المحفوظة التي تساعد وكلاء خدمة العملاء على إكمال المهام بسهولة. يمكن للوكلاء تحديد مجموعة من الإجراءات مثل وضع علامة على محادثة مع تسمية، وإرسال نص بريد إلكتروني، وتحديث سمة مخصصة، إلخ. ويمكنهم تنفيذ هذه الإجراءات بنقرة واحدة.",
+    "LEARN_MORE": "تعلم المزيد حول الماكرو",
     "HEADER_BTN_TXT": "إضافة ماكرو جديد",
     "HEADER_BTN_TXT_SAVE": "حفظ الماكرو",
     "LOADING": "جاري جلب الماكروس",
-    "SIDEBAR_TXT": "<p><b>الماكروس</b><p>الماكرو هو مجموعة من الإجراءات المحفوظة التي تساعد وكلاء خدمة العملاء على إكمال المهام بسهولة. يمكن للوكلاء تحديد مجموعة من الإجراءات مثل وضع علامة على محادثة مع تسمية، وإرسال نص بريد إلكتروني، وتحديث سمة مخصصة، إلخ. ويمكنهم تنفيذ هذه الإجراءات بنقرة واحدة. وعندما يدير الوكلاء الكلية، يتم تنفيذ الإجراءات بالتسلسل حسب الترتيب الذي تحدده. يحسن الماكرو الإنتاجية ويزيد الاتساق في الإجراءات. </p><p>يمكن أن يكون الماكرو مفيداً بطريقتين. </p><p><b>كوكيل يساعد:</b> إذا قام وكيل بمجموعة من الإجراءات عدة مرات، يمكنهم حفظه كماكلي وتنفيذ جميع الإجراءات معاً باستخدام نقرة واحدة.</p><p><b>كخيار للدخول إلى عضوية الفريق:</b> يجب على كل وكيل إجراء العديد من الشيكات والإجراءات المختلفة خلال كل محادثة. سيكون عضو فريق الدعم الجديد من أونبواردينغ سهلا إذا كان الماكرو المحدد مسبقا متاحا على الحساب. وبدلا من وصف كل خطوة بالتفصيل، يمكن للمدير/الفريق أن يشير إلى الكتلة الكلية المستخدمة في سيناريوهات مختلفة.</p>",
     "ERROR": "حدث خطأ ما. الرجاء المحاولة مرة أخرى",
     "ORDER_INFO": "سيتم تشغيل الماكرو بالترتيب الذي تضيفه إجراءاتك. يمكنك إعادة ترتيبهم بسحبهم بواسطة المعالج بجانب كل عقدة.",
     "ADD": {

app/javascript/dashboard/i18n/locale/ar/settings.json

@@ -277,6 +277,7 @@
     "REPORTS_TEAM": "الفريق",
     "SET_AVAILABILITY_TITLE": "تعيين نفسك كـ",
     "SLA": "SLA",
+    "CUSTOM_ROLES": "Custom Roles",
     "BETA": "تجريبي",
     "REPORTS_OVERVIEW": "نظرة عامة",
     "REAUTHORIZE": "انتهت صلاحية اتصال صندوق الوارد الخاص بك، يرجى إعادة الاتصال\n لمواصلة تلقي وإرسال الرسائل",

app/javascript/dashboard/i18n/locale/ar/sla.json

@@ -1,6 +1,6 @@
 {
   "SLA": {
-    "HEADER": "SLA",
+    "HEADER": "اتفاقات مستوى الخدمة",
     "ADD_ACTION": "Add SLA",
     "ADD_ACTION_LONG": "Create a new SLA Policy",
     "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",

app/javascript/dashboard/i18n/locale/ar/whatsappTemplates.json

@@ -1,7 +1,7 @@
 {
     "WHATSAPP_TEMPLATES": {
         "MODAL": {
-            "TITLE": "قوالب Whatsapp",
+            "TITLE": "قوالب الواتساب",
             "SUBTITLE": "حدد القالب الذي تريد إرساله",
             "TEMPLATE_SELECTED_SUBTITLE": "معالجة %{templateName}"
         },

app/javascript/dashboard/i18n/locale/bg/advancedFilters.json

@@ -55,6 +55,9 @@
       "CREATED_AT": "Създаден в",
       "LAST_ACTIVITY": "Last activity"
     },
+    "ERRORS": {
+      "VALUE_REQUIRED": "Изисква се стойност"
+    },
     "GROUPS": {
       "STANDARD_FILTERS": "Standard filters",
       "ADDITIONAL_FILTERS": "Additional filters",

app/javascript/dashboard/i18n/locale/bg/agentMgmt.json

@@ -18,7 +18,8 @@
       "STATUS": "Статус",
       "ACTIONS": "Действия",
       "VERIFIED": "Проверен",
-      "VERIFICATION_PENDING": "Предстои проверка"
+      "VERIFICATION_PENDING": "Предстои проверка",
+      "AVAILABLE_CUSTOM_ROLE": "Available custom role permissions"
     },
     "ADD": {
       "TITLE": "Добави агент в екипа си",

app/javascript/dashboard/i18n/locale/bg/attributesMgmt.json

@@ -3,7 +3,8 @@
     "HEADER": "Персонализирани атрибути",
     "HEADER_BTN_TXT": "Add Custom Attribute",
     "LOADING": "Fetching custom attributes",
-    "SIDEBAR_TXT": "<p><b>Custom Attributes</b> <p>A custom attribute tracks facts about your contacts/conversation — like the subscription plan, or when they ordered the first item etc. <br /><br />For creating a Custom Attribute, just click on the <b>Add Custom Attribute.</b> You can also edit or delete an existing  Custom Attribute by clicking on the Edit or Delete button.</p>",
+    "DESCRIPTION": "A custom attribute tracks additional details about your contacts or conversations—such as the subscription plan or the date of their first purchase. You can add different types of custom attributes, such as text, lists, or numbers, to capture the specific information you need.",
+    "LEARN_MORE": "Learn more about custom attributes",
     "ADD": {
       "TITLE": "Add Custom Attribute",
       "SUBMIT": "Създаване",

app/javascript/dashboard/i18n/locale/bg/automation.json

@@ -1,9 +1,10 @@
 {
   "AUTOMATION": {
-    "HEADER": "Automations",
+    "HEADER": "Автоматизация",
+    "DESCRIPTION": "Automation can replace and streamline existing processes that require manual effort, such as adding labels and assigning conversations to the most suitable agent. This allows the team to focus on their strengths while reducing time spent on routine tasks.",
+    "LEARN_MORE": "Learn more about automation",
     "HEADER_BTN_TXT": "Добавяне правило за автоматизация",
     "LOADING": "Fetching automation rules",
-    "SIDEBAR_TXT": "<p><b>Automation Rules</b> <p>Automation can replace and automate existing processes that require manual effort. You can do many things with automation, including adding labels and assigning conversation to the best agent. So the team focuses on what they do best and spends more little time on manual tasks.</p>",
     "ADD": {
       "TITLE": "Добавяне правило за автоматизация",
       "SUBMIT": "Създаване",

app/javascript/dashboard/i18n/locale/bg/contactFilters.json

@@ -30,6 +30,9 @@
       "is_lesser_than": "Is lesser than",
       "days_before": "Is x days before"
     },
+    "ERRORS": {
+      "VALUE_REQUIRED": "Изисква се стойност"
+    },
     "ATTRIBUTES": {
       "NAME": "Име",
       "EMAIL": "Имейл",

app/javascript/dashboard/i18n/locale/bg/customRole.json

@@ -0,0 +1,91 @@
+{
+  "CUSTOM_ROLE": {
+    "HEADER": "Custom Roles",
+    "LEARN_MORE": "Learn more about custom roles",
+    "DESCRIPTION": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
+    "HEADER_BTN_TXT": "Add custom role",
+    "LOADING": "Fetching custom roles...",
+    "SEARCH_404": "Няма резултати отговарящи на тази заявка.",
+    "PAYWALL": {
+      "TITLE": "Upgrade to create custom roles",
+      "AVAILABLE_ON": "The custom role feature is only available in the Business and Enterprise plans.",
+      "UPGRADE_PROMPT": "Upgrade your plan to get access to advanced features like team management, automations, custom attributes, and more.",
+      "UPGRADE_NOW": "Upgrade now",
+      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
+    },
+    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "The custom role feature is only available in the paid plans.",
+      "UPGRADE_PROMPT": "Upgrade to a paid plan to access advanced features like audit logs, agent capacity, and more.",
+      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+    },
+    "LIST": {
+      "404": "There are no custom roles available in this account.",
+      "TITLE": "Manage custom roles",
+      "DESC": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
+      "TABLE_HEADER": [
+        "Име",
+        "Описание",
+        "Permissions",
+        "Действия"
+      ]
+    },
+    "PERMISSIONS": {
+      "CONVERSATION_MANAGE": "Manage all conversations",
+      "CONVERSATION_UNASSIGNED_MANAGE": "Manage unassigned conversations and those assigned to them",
+      "CONVERSATION_PARTICIPATING_MANAGE": "Manage participating conversations and those assigned to them",
+      "CONTACT_MANAGE": "Manage contacts",
+      "REPORT_MANAGE": "Manage reports",
+      "KNOWLEDGE_BASE_MANAGE": "Manage knowledge base"
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "Име",
+        "PLACEHOLDER": "Please enter a name.",
+        "ERROR": "Name is required."
+      },
+      "DESCRIPTION": {
+        "LABEL": "Описание",
+        "PLACEHOLDER": "Please enter a description.",
+        "ERROR": "Description is required."
+      },
+      "PERMISSIONS": {
+        "LABEL": "Permissions",
+        "ERROR": "Permissions are required."
+      },
+      "CANCEL_BUTTON_TEXT": "Отмени",
+      "API": {
+        "ERROR_MESSAGE": "Не можа да се свърже с Woot сървър. Моля, опитайте отново по-късно"
+      }
+    },
+    "ADD": {
+      "TITLE": "Add custom role",
+      "DESC": " Custom roles allows you to create roles with specific permissions and access levels to suit the requirements of the organization.",
+      "SUBMIT": "Изпращане",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role added successfully."
+      }
+    },
+    "EDIT": {
+      "BUTTON_TEXT": "Редактирай",
+      "TITLE": "Edit custom role",
+      "DESC": " Custom roles allows you to create roles with specific permissions and access levels to suit the requirements of the organization.",
+      "SUBMIT": "Обновяване",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role updated successfully."
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Изтрий",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role deleted successfully.",
+        "ERROR_MESSAGE": "Не можа да се свърже с Woot сървър. Моля, опитайте отново по-късно"
+      },
+      "CONFIRM": {
+        "TITLE": "Потвърди изтриването",
+        "MESSAGE": "Сигурни ли сте за изтриването ",
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bg/helpCenter.json

@@ -41,6 +41,7 @@
         "UPLOADING": "Качване...",
         "SUCCESS": "Image uploaded successfully",
         "ERROR": "Error while uploading image",
+        "UN_AUTHORIZED_ERROR": "You are not authorized to upload images",
         "ERROR_FILE_SIZE": "Image size should be less than {size}MB",
         "ERROR_FILE_FORMAT": "Image format should be jpg, jpeg or png",
         "ERROR_FILE_DIMENSIONS": "Image dimensions should be less than 2000 x 2000"

app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json

@@ -1,7 +1,8 @@
 {
   "INBOX_MGMT": {
     "HEADER": "Inboxes",
-    "SIDEBAR_TXT": "<p><b>Inbox</b></p> <p> When you connect a website or a facebook Page to Chatwoot, it is called an <b>Inbox</b>. You can have unlimited inboxes in your Chatwoot account. </p><p> Click on <b>Add Inbox</b> to connect a website or a Facebook Page. </p><p> In the Dashboard, you can see all the conversations from all your inboxes in a single place and respond to them under the `Conversations` tab. </p><p> You can also see conversations specific to an inbox by clicking on the inbox name on the left pane of the dashboard. </p>",
+    "DESCRIPTION": "A channel is the mode of communication your customer chooses to interact with you. An inbox is where you manage interactions for a specific channel. It can include communications from various sources such as email, live chat, and social media.",
+    "LEARN_MORE": "Learn more about inboxes",
     "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
     "CLICK_TO_RECONNECT": "Click here to reconnect.",
     "LIST": {
@@ -367,12 +368,19 @@
         "DESCRIPTION": "Click on the Sign in with Microsoft button to get started. You will redirected to the email sign in page. Once you accept the requested permissions, you would be redirected back to the inbox creation step.",
         "EMAIL_PLACEHOLDER": "Enter email address",
         "SIGN_IN": "Sign in with Microsoft",
-        "HELP": "To add your Microsoft account as a channel, you need to authenticate your Microsoft account by clicking on 'Sign in with Microsoft' ",
         "ERROR_MESSAGE": "There was an error connecting to Microsoft, please try again"
+      },
+      "GOOGLE": {
+        "TITLE": "Google Email",
+        "DESCRIPTION": "Click on the Sign in with Google button to get started. You will redirected to the email sign in page. Once you accept the requested permissions, you would be redirected back to the inbox creation step.",
+        "SIGN_IN": "Sign in with Google",
+        "EMAIL_PLACEHOLDER": "Enter email address",
+        "ERROR_MESSAGE": "There was an error connecting to Google, please try again"
       }
     },
     "DETAILS": {
       "LOADING_FB": "Authenticating you with Facebook...",
+      "ERROR_FB_LOADING": "Error loading Facebook SDK. Please disable any ad-blockers and try again from a different browser.",
       "ERROR_FB_AUTH": "Something went wrong, Please refresh page...",
       "ERROR_FB_UNAUTHORIZED": "You're not authorized to perform this action. ",
       "ERROR_FB_UNAUTHORIZED_HELP": "Please ensure you have access to the Facebook page with full control. You can read more about Facebook roles <a href=\" https://www.facebook.com/help/187316341316631\">here</a>.",
@@ -736,7 +744,20 @@
     },
     "EMAIL_PROVIDERS": {
       "MICROSOFT": "Microsoft",
+      "GOOGLE": "Google",
       "OTHER_PROVIDERS": "Other Providers"
+    },
+    "CHANNELS": {
+      "MESSENGER": "Messenger",
+      "WEB_WIDGET": "Website",
+      "TWITTER_PROFILE": "Twitter",
+      "TWILIO_SMS": "Twilio SMS",
+      "WHATSAPP": "WhatsApp",
+      "SMS": "SMS",
+      "EMAIL": "Имейл",
+      "TELEGRAM": "Telegram",
+      "LINE": "Line",
+      "API": "API Channel"
     }
   }
 }

app/javascript/dashboard/i18n/locale/bg/integrations.json

@@ -12,6 +12,7 @@
     },
     "WEBHOOK": {
       "SUBSCRIBED_EVENTS": "Subscribed Events",
+      "LEARN_MORE": "Learn more about webhooks",
       "FORM": {
         "CANCEL": "Отмени",
         "DESC": "Webhook events provide you the realtime information about what's happening in your Chatwoot account. Please enter a valid URL to configure a callback.",

app/javascript/dashboard/i18n/locale/bg/macros.json

@@ -1,10 +1,11 @@
 {
   "MACROS": {
     "HEADER": "Macros",
+    "DESCRIPTION": "A macro is a set of saved actions that help customer service agents easily complete tasks. The agents can define a set of actions like tagging a conversation with a label, sending an email transcript, updating a custom attribute, etc., and they can run these actions in a single click.",
+    "LEARN_MORE": "Learn more about macros",
     "HEADER_BTN_TXT": "Add a new macro",
     "HEADER_BTN_TXT_SAVE": "Save macro",
     "LOADING": "Fetching macros",
-    "SIDEBAR_TXT": "<p><b>Macros</b><p>A macro is a set of saved actions that help customer service agents easily complete tasks. The agents can define a set of actions like tagging a conversation with a label, sending an email transcript, updating a custom attribute, etc., and they can run these actions in a single click. When the agents run the macro, the actions would be performed sequentially in the order they are defined. Macros improve productivity and increase consistency in actions. </p><p>A macro can be helpful in 2 ways. </p><p><b>As an agent assist:</b> If an agent performs a set of actions multiple times, they can save it as a macro and execute all the actions together using a single click.</p><p><b>As an option to onboard a team member:</b> Every agent has to perform many different checks/actions during each conversation. Onboarding a new support team member will be easy if pre-defined macros are available on the account. Instead of describing each step in detail, the manager/team lead can point to the macros used in different scenarios.</p>",
     "ERROR": "Something went wrong. Please try again",
     "ORDER_INFO": "Macros will run in the order you add your actions. You can rearrange them by dragging them by the handle beside each node.",
     "ADD": {

app/javascript/dashboard/i18n/locale/bg/settings.json

@@ -277,6 +277,7 @@
     "REPORTS_TEAM": "Team",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
     "SLA": "SLA",
+    "CUSTOM_ROLES": "Custom Roles",
     "BETA": "Beta",
     "REPORTS_OVERVIEW": "Overview",
     "REAUTHORIZE": "Your inbox connection has expired, please reconnect\n to continue receiving and sending messages",

app/javascript/dashboard/i18n/locale/bg/sla.json

@@ -1,6 +1,6 @@
 {
   "SLA": {
-    "HEADER": "SLA",
+    "HEADER": "Service Level Agreements",
     "ADD_ACTION": "Add SLA",
     "ADD_ACTION_LONG": "Create a new SLA Policy",
     "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",

app/javascript/dashboard/i18n/locale/ca/advancedFilters.json

@@ -55,6 +55,9 @@
       "CREATED_AT": "Creat a",
       "LAST_ACTIVITY": "Última activitat"
     },
+    "ERRORS": {
+      "VALUE_REQUIRED": "El valor és necessari"
+    },
     "GROUPS": {
       "STANDARD_FILTERS": "Filtres estàndard",
       "ADDITIONAL_FILTERS": "Filtres addicionals",

app/javascript/dashboard/i18n/locale/ca/agentMgmt.json

@@ -18,7 +18,8 @@
       "STATUS": "Estat",
       "ACTIONS": "Accions",
       "VERIFIED": "Verificat",
-      "VERIFICATION_PENDING": "Verificació pendent"
+      "VERIFICATION_PENDING": "Verificació pendent",
+      "AVAILABLE_CUSTOM_ROLE": "Available custom role permissions"
     },
     "ADD": {
       "TITLE": "Afegir agent al teu equip",

app/javascript/dashboard/i18n/locale/ca/attributesMgmt.json

@@ -3,7 +3,8 @@
     "HEADER": "Atributs personalitzats",
     "HEADER_BTN_TXT": "Afegir atribut personalitzat",
     "LOADING": "S'estan recollint atributs personalitzats",
-    "SIDEBAR_TXT": "<p><b>Atributs personalitzats</b> <p>Un atribut personalitzat fa un seguiment dels fets sobre els vostres contactes/converses, com ara el pla de subscripció, o quan van demanar el primer element, etc. <br /><br />Per crear un atribut personalitzat, només cal que feu clic a <b>Afegeix un atribut personalitzat.</b> També podeu editar o suprimir un atribut personalitzat existent fent clic al botó Edita o Suprimeix.</p>",
+    "DESCRIPTION": "A custom attribute tracks additional details about your contacts or conversations—such as the subscription plan or the date of their first purchase. You can add different types of custom attributes, such as text, lists, or numbers, to capture the specific information you need.",
+    "LEARN_MORE": "Learn more about custom attributes",
     "ADD": {
       "TITLE": "Afegir atribut personalitzat",
       "SUBMIT": "Crear",

app/javascript/dashboard/i18n/locale/ca/automation.json

@@ -1,9 +1,10 @@
 {
   "AUTOMATION": {
     "HEADER": "Automatització",
+    "DESCRIPTION": "Automation can replace and streamline existing processes that require manual effort, such as adding labels and assigning conversations to the most suitable agent. This allows the team to focus on their strengths while reducing time spent on routine tasks.",
+    "LEARN_MORE": "Learn more about automation",
     "HEADER_BTN_TXT": "Afegeix una regla d'automatització",
     "LOADING": "S'estan recollint regles d'automatització",
-    "SIDEBAR_TXT": "<p><b>Regles d'automatització</b> <p>L'automatització pot substituir i automatitzar processos existents que requereixen un esforç manual. Pots fer moltes coses amb l'automatització, com ara afegir etiquetes i assignar converses al millor agent. Així, l'equip se centra en allò que millor fa i dedica més poc temps a les tasques manuals.</p>",
     "ADD": {
       "TITLE": "Afegeix una regla d'automatització",
       "SUBMIT": "Crear",

app/javascript/dashboard/i18n/locale/ca/contactFilters.json

@@ -30,6 +30,9 @@
       "is_lesser_than": "És més petit que",
       "days_before": "És x dies abans"
     },
+    "ERRORS": {
+      "VALUE_REQUIRED": "El valor és necessari"
+    },
     "ATTRIBUTES": {
       "NAME": "Nom",
       "EMAIL": "Correu electrònic",

app/javascript/dashboard/i18n/locale/ca/customRole.json

@@ -0,0 +1,91 @@
+{
+  "CUSTOM_ROLE": {
+    "HEADER": "Custom Roles",
+    "LEARN_MORE": "Learn more about custom roles",
+    "DESCRIPTION": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
+    "HEADER_BTN_TXT": "Add custom role",
+    "LOADING": "Fetching custom roles...",
+    "SEARCH_404": "No hi ha cap resposta que coincideixi amb aquesta consulta.",
+    "PAYWALL": {
+      "TITLE": "Upgrade to create custom roles",
+      "AVAILABLE_ON": "The custom role feature is only available in the Business and Enterprise plans.",
+      "UPGRADE_PROMPT": "Actualitza el teu pla per accedir a funcions avançades com ara gestió d'equips, automatitzacions, atributs personalitzats i molt més.",
+      "UPGRADE_NOW": "Actualitza ara",
+      "CANCEL_ANYTIME": "Pots canviar o cancel·lar el teu pla en qualsevol moment"
+    },
+    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "The custom role feature is only available in the paid plans.",
+      "UPGRADE_PROMPT": "Actualitza a un pla de pagament per accedir a funcions avançades com els registres d'auditoria, la capacitat de l'agent i molt més.",
+      "ASK_ADMIN": "Posa't en contacte amb el vostre administrador per obtenir l'actualització."
+    },
+    "LIST": {
+      "404": "There are no custom roles available in this account.",
+      "TITLE": "Manage custom roles",
+      "DESC": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
+      "TABLE_HEADER": [
+        "Nom",
+        "Descripció",
+        "Permissions",
+        "Accions"
+      ]
+    },
+    "PERMISSIONS": {
+      "CONVERSATION_MANAGE": "Manage all conversations",
+      "CONVERSATION_UNASSIGNED_MANAGE": "Manage unassigned conversations and those assigned to them",
+      "CONVERSATION_PARTICIPATING_MANAGE": "Manage participating conversations and those assigned to them",
+      "CONTACT_MANAGE": "Manage contacts",
+      "REPORT_MANAGE": "Manage reports",
+      "KNOWLEDGE_BASE_MANAGE": "Manage knowledge base"
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "Nom",
+        "PLACEHOLDER": "Please enter a name.",
+        "ERROR": "El nom és obligatori."
+      },
+      "DESCRIPTION": {
+        "LABEL": "Descripció",
+        "PLACEHOLDER": "Please enter a description.",
+        "ERROR": "La descripció és necessària."
+      },
+      "PERMISSIONS": {
+        "LABEL": "Permissions",
+        "ERROR": "Permissions are required."
+      },
+      "CANCEL_BUTTON_TEXT": "Cancel·la",
+      "API": {
+        "ERROR_MESSAGE": "No s'ha pogut connectar amb el servidor Woot. Torna-ho a provar més endavant"
+      }
+    },
+    "ADD": {
+      "TITLE": "Add custom role",
+      "DESC": " Custom roles allows you to create roles with specific permissions and access levels to suit the requirements of the organization.",
+      "SUBMIT": "Envia",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role added successfully."
+      }
+    },
+    "EDIT": {
+      "BUTTON_TEXT": "Edita",
+      "TITLE": "Edit custom role",
+      "DESC": " Custom roles allows you to create roles with specific permissions and access levels to suit the requirements of the organization.",
+      "SUBMIT": "Actualitza",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role updated successfully."
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Esborrar",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role deleted successfully.",
+        "ERROR_MESSAGE": "No s'ha pogut connectar amb el servidor Woot. Torna-ho a provar més endavant"
+      },
+      "CONFIRM": {
+        "TITLE": "Confirma la supressió",
+        "MESSAGE": "N'estas segur? ",
+        "YES": "Sí, esborra ",
+        "NO": "No, mantén-la "
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/ca/helpCenter.json

@@ -41,6 +41,7 @@
         "UPLOADING": "S'està carregant...",
         "SUCCESS": "La imatge s'ha carregat correctament",
         "ERROR": "S'ha produït un error en carregar la imatge",
+        "UN_AUTHORIZED_ERROR": "You are not authorized to upload images",
         "ERROR_FILE_SIZE": "La mida de la imatge ha de ser inferior a {size}MB",
         "ERROR_FILE_FORMAT": "El format de la imatge ha de ser JPG, JPEG o PNG",
         "ERROR_FILE_DIMENSIONS": "Les dimensions de la imatge han de ser inferiors a 2000 x 2000"

app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json

@@ -1,7 +1,8 @@
 {
   "INBOX_MGMT": {
     "HEADER": "Safates d'entrada",
-    "SIDEBAR_TXT": "<p><b>Safata d’entrada</b></p> <p> Quan connecteu un lloc web o una pàgina de Facebook a Chatwoot, s’anomena<b>Safata d’entrada</b>. Podeu tenir bústies d’entrada il·limitades al vostre compte de Chatwoot. </p><p> Fer clic a <b>Add Safata d’entrada</b> per connectar un lloc web o una pàgina de Facebook.</p><p> Al tauler, pots veure totes les converses de totes les teves safates d'entrada en un sol lloc i respondre-hi a la pestanya `Converses`.</p><p> També pots veure converses específiques d’una safata d’entrada fent clic al nom de la safata d’entrada a l'esquerre del tauler. </p>",
+    "DESCRIPTION": "A channel is the mode of communication your customer chooses to interact with you. An inbox is where you manage interactions for a specific channel. It can include communications from various sources such as email, live chat, and social media.",
+    "LEARN_MORE": "Learn more about inboxes",
     "RECONNECTION_REQUIRED": "La teva safata d'entrada està desconnectada. No rebràs missatges nous fins que no els tornis a autoritzar.",
     "CLICK_TO_RECONNECT": "Fes clic aquí per tornar a connectar-te.",
     "LIST": {
@@ -367,12 +368,19 @@
         "DESCRIPTION": "Fes clic al botó Inicia sessió amb Microsoft per començar. Se't redirigirà a la pàgina d'inici de sessió del correu electrònic. Un cop acceptis els permisos sol·licitats, se't redirigirà al pas de creació de la safata d'entrada.",
         "EMAIL_PLACEHOLDER": "Introdueix una adreça de correu electrònic",
         "SIGN_IN": "Inicia la sessió amb Microsoft",
-        "HELP": "Per afegir el teu compte de Microsoft com a canal, has d'autenticar el teu compte de Microsoft fent clic a \"Inicia la sessió amb Microsoft\" ",
         "ERROR_MESSAGE": "S'ha produït un error en connectar amb Microsoft, torna-ho a provar"
+      },
+      "GOOGLE": {
+        "TITLE": "Google Email",
+        "DESCRIPTION": "Click on the Sign in with Google button to get started. You will redirected to the email sign in page. Once you accept the requested permissions, you would be redirected back to the inbox creation step.",
+        "SIGN_IN": "Sign in with Google",
+        "EMAIL_PLACEHOLDER": "Introdueix una adreça de correu electrònic",
+        "ERROR_MESSAGE": "There was an error connecting to Google, please try again"
       }
     },
     "DETAILS": {
       "LOADING_FB": "S'està autenticant amb Facebook...",
+      "ERROR_FB_LOADING": "Error loading Facebook SDK. Please disable any ad-blockers and try again from a different browser.",
       "ERROR_FB_AUTH": "Alguna cosa ha anat malament, actualitza la pàgina...",
       "ERROR_FB_UNAUTHORIZED": "No estàs autoritzat per dur a terme aquesta acció. ",
       "ERROR_FB_UNAUTHORIZED_HELP": "Assegura't que tens accés a la pàgina de Facebook amb control total. Pots obtenir més informació sobre les funcions de Facebook <a href=\" https://www.facebook.com/help/187316341316631\">aquí</a>.",
@@ -736,7 +744,20 @@
     },
     "EMAIL_PROVIDERS": {
       "MICROSOFT": "Microsoft",
+      "GOOGLE": "Google",
       "OTHER_PROVIDERS": "Altres proveïdors"
+    },
+    "CHANNELS": {
+      "MESSENGER": "Messenger",
+      "WEB_WIDGET": "Lloc web",
+      "TWITTER_PROFILE": "Twitter",
+      "TWILIO_SMS": "Twilio SMS",
+      "WHATSAPP": "WhatsApp",
+      "SMS": "SMS",
+      "EMAIL": "Correu electrònic",
+      "TELEGRAM": "Telegram",
+      "LINE": "Line",
+      "API": "Canal de l'API"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ca/integrations.json

@@ -12,6 +12,7 @@
     },
     "WEBHOOK": {
       "SUBSCRIBED_EVENTS": "Esdeveniments subscrits",
+      "LEARN_MORE": "Learn more about webhooks",
       "FORM": {
         "CANCEL": "Cancel·la",
         "DESC": "Els esdeveniments de Webhook us proporcionen informació en temps real sobre el que passa al vostre compte de Chatwoot. Introduïu una URL vàlid per configurar un callback.",

app/javascript/dashboard/i18n/locale/ca/macros.json

@@ -1,10 +1,11 @@
 {
   "MACROS": {
     "HEADER": "Macros",
+    "DESCRIPTION": "A macro is a set of saved actions that help customer service agents easily complete tasks. The agents can define a set of actions like tagging a conversation with a label, sending an email transcript, updating a custom attribute, etc., and they can run these actions in a single click.",
+    "LEARN_MORE": "Learn more about macros",
     "HEADER_BTN_TXT": "Afegeix una nova macro",
     "HEADER_BTN_TXT_SAVE": "Desa la macro",
     "LOADING": "Obtenció de macros",
-    "SIDEBAR_TXT": "<p><b>Macros</b><p>Una macro és un conjunt d'accions desades que ajuden els agents d'atenció al client a completar tasques fàcilment. Els agents poden definir un conjunt d'accions com etiquetar una conversa amb una etiqueta, enviar una transcripció de correu electrònic, actualitzar un atribut personalitzat, etc., i poden executar aquestes accions amb un sol clic. Quan els agents executen la macro, les accions es realitzaran seqüencialment en l'ordre en què es defineixen. Les macros milloren la productivitat i augmenten la coherència en les accions. </p><p>Una macro pot ser útil de dues maneres. </p><p><b>Com a ajuda d'un agent:</b> si un agent realitza un conjunt d'accions diverses vegades, pot desar-lo com a macro i executar totes les accions junts amb un sol clic.</ p><p><b>Com a opció per incorporar un membre de l'equip:</b> Cada agent ha de realitzar moltes comprovacions/accions diferents durant cada conversa. La incorporació d'un nou membre de l'equip d'assistència serà fàcil si hi ha macros predefinides disponibles al compte. En lloc de descriure cada pas en detall, el responsable o el responsable de l'equip pot indicar les macros utilitzades en diferents escenaris.</p>",
     "ERROR": "Alguna cosa ha anat malament, torna-ho a provar",
     "ORDER_INFO": "Les macros s'executaran en l'ordre en què afegeixis les teves accions. Pots reorganitzar-los arrossegant-los per l'identificador al costat de cada node.",
     "ADD": {

app/javascript/dashboard/i18n/locale/ca/settings.json

@@ -277,6 +277,7 @@
     "REPORTS_TEAM": "Equip",
     "SET_AVAILABILITY_TITLE": "Posa't com",
     "SLA": "SLA",
+    "CUSTOM_ROLES": "Custom Roles",
     "BETA": "Beta",
     "REPORTS_OVERVIEW": "Resum",
     "REAUTHORIZE": "La vostra connexió a la safata d'entrada ha caducat, torna a connectar\n per continuar rebent i enviant missatges",

app/javascript/dashboard/i18n/locale/ca/sla.json

@@ -1,6 +1,6 @@
 {
   "SLA": {
-    "HEADER": "SLA",
+    "HEADER": "Service Level Agreements",
     "ADD_ACTION": "Afegeix SLA",
     "ADD_ACTION_LONG": "Crea una nova política de SLA",
     "DESCRIPTION": "Els acords de nivell de servei (SLA) són contractes que defineixen expectatives clares entre el vostre equip i els clients. Estableixen estàndards de temps de resposta i resolució, creen un marc de responsabilitat i garanteixen una experiència coherent i d'alta qualitat.",

app/javascript/dashboard/i18n/locale/cs/advancedFilters.json

@@ -55,6 +55,9 @@
       "CREATED_AT": "Created at",
       "LAST_ACTIVITY": "Last activity"
     },
+    "ERRORS": {
+      "VALUE_REQUIRED": "Hodnota je povinná"
+    },
     "GROUPS": {
       "STANDARD_FILTERS": "Standard filters",
       "ADDITIONAL_FILTERS": "Additional filters",

app/javascript/dashboard/i18n/locale/cs/agentMgmt.json

@@ -18,7 +18,8 @@
       "STATUS": "Stav",
       "ACTIONS": "Akce",
       "VERIFIED": "Ověřeno",
-      "VERIFICATION_PENDING": "Probíhá ověření"
+      "VERIFICATION_PENDING": "Probíhá ověření",
+      "AVAILABLE_CUSTOM_ROLE": "Available custom role permissions"
     },
     "ADD": {
       "TITLE": "Přidat agenta do vašeho týmu",

app/javascript/dashboard/i18n/locale/cs/attributesMgmt.json

@@ -3,7 +3,8 @@
     "HEADER": "Vlastní atributy",
     "HEADER_BTN_TXT": "Add Custom Attribute",
     "LOADING": "Fetching custom attributes",
-    "SIDEBAR_TXT": "<p><b>Custom Attributes</b> <p>A custom attribute tracks facts about your contacts/conversation — like the subscription plan, or when they ordered the first item etc. <br /><br />For creating a Custom Attribute, just click on the <b>Add Custom Attribute.</b> You can also edit or delete an existing  Custom Attribute by clicking on the Edit or Delete button.</p>",
+    "DESCRIPTION": "A custom attribute tracks additional details about your contacts or conversations—such as the subscription plan or the date of their first purchase. You can add different types of custom attributes, such as text, lists, or numbers, to capture the specific information you need.",
+    "LEARN_MORE": "Learn more about custom attributes",
     "ADD": {
       "TITLE": "Add Custom Attribute",
       "SUBMIT": "Create",

app/javascript/dashboard/i18n/locale/cs/automation.json

@@ -1,9 +1,10 @@
 {
   "AUTOMATION": {
-    "HEADER": "Automations",
+    "HEADER": "Automation",
+    "DESCRIPTION": "Automation can replace and streamline existing processes that require manual effort, such as adding labels and assigning conversations to the most suitable agent. This allows the team to focus on their strengths while reducing time spent on routine tasks.",
+    "LEARN_MORE": "Learn more about automation",
     "HEADER_BTN_TXT": "Add Automation Rule",
     "LOADING": "Fetching automation rules",
-    "SIDEBAR_TXT": "<p><b>Automation Rules</b> <p>Automation can replace and automate existing processes that require manual effort. You can do many things with automation, including adding labels and assigning conversation to the best agent. So the team focuses on what they do best and spends more little time on manual tasks.</p>",
     "ADD": {
       "TITLE": "Add Automation Rule",
       "SUBMIT": "Create",

app/javascript/dashboard/i18n/locale/cs/contactFilters.json

@@ -30,6 +30,9 @@
       "is_lesser_than": "Je menší než",
       "days_before": "Je o x dnů dříve"
     },
+    "ERRORS": {
+      "VALUE_REQUIRED": "Hodnota je povinná"
+    },
     "ATTRIBUTES": {
       "NAME": "Název",
       "EMAIL": "E-mailová adresa",

app/javascript/dashboard/i18n/locale/cs/customRole.json

@@ -0,0 +1,91 @@
+{
+  "CUSTOM_ROLE": {
+    "HEADER": "Custom Roles",
+    "LEARN_MORE": "Learn more about custom roles",
+    "DESCRIPTION": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
+    "HEADER_BTN_TXT": "Add custom role",
+    "LOADING": "Fetching custom roles...",
+    "SEARCH_404": "Neexistují žádné položky odpovídající tomuto dotazu.",
+    "PAYWALL": {
+      "TITLE": "Upgrade to create custom roles",
+      "AVAILABLE_ON": "The custom role feature is only available in the Business and Enterprise plans.",
+      "UPGRADE_PROMPT": "Upgrade your plan to get access to advanced features like team management, automations, custom attributes, and more.",
+      "UPGRADE_NOW": "Upgrade now",
+      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
+    },
+    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "The custom role feature is only available in the paid plans.",
+      "UPGRADE_PROMPT": "Upgrade to a paid plan to access advanced features like audit logs, agent capacity, and more.",
+      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+    },
+    "LIST": {
+      "404": "There are no custom roles available in this account.",
+      "TITLE": "Manage custom roles",
+      "DESC": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
+      "TABLE_HEADER": [
+        "Název",
+        "Description",
+        "Permissions",
+        "Akce"
+      ]
+    },
+    "PERMISSIONS": {
+      "CONVERSATION_MANAGE": "Manage all conversations",
+      "CONVERSATION_UNASSIGNED_MANAGE": "Manage unassigned conversations and those assigned to them",
+      "CONVERSATION_PARTICIPATING_MANAGE": "Manage participating conversations and those assigned to them",
+      "CONTACT_MANAGE": "Manage contacts",
+      "REPORT_MANAGE": "Manage reports",
+      "KNOWLEDGE_BASE_MANAGE": "Manage knowledge base"
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "Název",
+        "PLACEHOLDER": "Please enter a name.",
+        "ERROR": "Name is required."
+      },
+      "DESCRIPTION": {
+        "LABEL": "Description",
+        "PLACEHOLDER": "Please enter a description.",
+        "ERROR": "Description is required."
+      },
+      "PERMISSIONS": {
+        "LABEL": "Permissions",
+        "ERROR": "Permissions are required."
+      },
+      "CANCEL_BUTTON_TEXT": "Zrušit",
+      "API": {
+        "ERROR_MESSAGE": "Nelze se připojit k Woot serveru, opakujte akci později"
+      }
+    },
+    "ADD": {
+      "TITLE": "Add custom role",
+      "DESC": " Custom roles allows you to create roles with specific permissions and access levels to suit the requirements of the organization.",
+      "SUBMIT": "Odeslat",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role added successfully."
+      }
+    },
+    "EDIT": {
+      "BUTTON_TEXT": "Upravit",
+      "TITLE": "Edit custom role",
+      "DESC": " Custom roles allows you to create roles with specific permissions and access levels to suit the requirements of the organization.",
+      "SUBMIT": "Aktualizovat",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role updated successfully."
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Vymazat",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role deleted successfully.",
+        "ERROR_MESSAGE": "Nelze se připojit k Woot serveru, opakujte akci později"
+      },
+      "CONFIRM": {
+        "TITLE": "Confirm deletion",
+        "MESSAGE": "Opravdu chcete odstranit ",
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/cs/helpCenter.json

@@ -41,6 +41,7 @@
         "UPLOADING": "Nahrávání...",
         "SUCCESS": "Image uploaded successfully",
         "ERROR": "Error while uploading image",
+        "UN_AUTHORIZED_ERROR": "You are not authorized to upload images",
         "ERROR_FILE_SIZE": "Image size should be less than {size}MB",
         "ERROR_FILE_FORMAT": "Image format should be jpg, jpeg or png",
         "ERROR_FILE_DIMENSIONS": "Image dimensions should be less than 2000 x 2000"

app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json

@@ -1,7 +1,8 @@
 {
   "INBOX_MGMT": {
     "HEADER": "Schránky",
-    "SIDEBAR_TXT": "<p><b>Inbox</b></p> <p> When you connect a website or a facebook Page to Chatwoot, it is called an <b>Inbox</b>. You can have unlimited inboxes in your Chatwoot account. </p><p> Click on <b>Add Inbox</b> to connect a website or a Facebook Page. </p><p> In the Dashboard, you can see all the conversations from all your inboxes in a single place and respond to them under the `Conversations` tab. </p><p> You can also see conversations specific to an inbox by clicking on the inbox name on the left pane of the dashboard. </p>",
+    "DESCRIPTION": "A channel is the mode of communication your customer chooses to interact with you. An inbox is where you manage interactions for a specific channel. It can include communications from various sources such as email, live chat, and social media.",
+    "LEARN_MORE": "Learn more about inboxes",
     "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
     "CLICK_TO_RECONNECT": "Click here to reconnect.",
     "LIST": {
@@ -367,12 +368,19 @@
         "DESCRIPTION": "Click on the Sign in with Microsoft button to get started. You will redirected to the email sign in page. Once you accept the requested permissions, you would be redirected back to the inbox creation step.",
         "EMAIL_PLACEHOLDER": "Enter email address",
         "SIGN_IN": "Sign in with Microsoft",
-        "HELP": "To add your Microsoft account as a channel, you need to authenticate your Microsoft account by clicking on 'Sign in with Microsoft' ",
         "ERROR_MESSAGE": "There was an error connecting to Microsoft, please try again"
+      },
+      "GOOGLE": {
+        "TITLE": "Google Email",
+        "DESCRIPTION": "Click on the Sign in with Google button to get started. You will redirected to the email sign in page. Once you accept the requested permissions, you would be redirected back to the inbox creation step.",
+        "SIGN_IN": "Sign in with Google",
+        "EMAIL_PLACEHOLDER": "Enter email address",
+        "ERROR_MESSAGE": "There was an error connecting to Google, please try again"
       }
     },
     "DETAILS": {
       "LOADING_FB": "Ověřování pomocí Facebooku...",
+      "ERROR_FB_LOADING": "Error loading Facebook SDK. Please disable any ad-blockers and try again from a different browser.",
       "ERROR_FB_AUTH": "Něco se pokazilo, prosím obnovte stránku...",
       "ERROR_FB_UNAUTHORIZED": "You're not authorized to perform this action. ",
       "ERROR_FB_UNAUTHORIZED_HELP": "Please ensure you have access to the Facebook page with full control. You can read more about Facebook roles <a href=\" https://www.facebook.com/help/187316341316631\">here</a>.",
@@ -736,7 +744,20 @@
     },
     "EMAIL_PROVIDERS": {
       "MICROSOFT": "Microsoft",
+      "GOOGLE": "Google",
       "OTHER_PROVIDERS": "Other Providers"
+    },
+    "CHANNELS": {
+      "MESSENGER": "Messenger",
+      "WEB_WIDGET": "Website",
+      "TWITTER_PROFILE": "Twitter",
+      "TWILIO_SMS": "Twilio SMS",
+      "WHATSAPP": "WhatsApp",
+      "SMS": "SMS",
+      "EMAIL": "E-mailová adresa",
+      "TELEGRAM": "Telegram",
+      "LINE": "Line",
+      "API": "API Channel"
     }
   }
 }

app/javascript/dashboard/i18n/locale/cs/integrations.json

@@ -12,6 +12,7 @@
     },
     "WEBHOOK": {
       "SUBSCRIBED_EVENTS": "Subscribed Events",
+      "LEARN_MORE": "Learn more about webhooks",
       "FORM": {
         "CANCEL": "Zrušit",
         "DESC": "Události webhooku vám poskytují reálné informace o tom, co se děje ve vašem Chatwoot účtu. Zadejte prosím platnou URL pro nastavení hovoru.",

app/javascript/dashboard/i18n/locale/cs/macros.json

@@ -1,10 +1,11 @@
 {
   "MACROS": {
     "HEADER": "Macros",
+    "DESCRIPTION": "A macro is a set of saved actions that help customer service agents easily complete tasks. The agents can define a set of actions like tagging a conversation with a label, sending an email transcript, updating a custom attribute, etc., and they can run these actions in a single click.",
+    "LEARN_MORE": "Learn more about macros",
     "HEADER_BTN_TXT": "Add a new macro",
     "HEADER_BTN_TXT_SAVE": "Save macro",
     "LOADING": "Fetching macros",
-    "SIDEBAR_TXT": "<p><b>Macros</b><p>A macro is a set of saved actions that help customer service agents easily complete tasks. The agents can define a set of actions like tagging a conversation with a label, sending an email transcript, updating a custom attribute, etc., and they can run these actions in a single click. When the agents run the macro, the actions would be performed sequentially in the order they are defined. Macros improve productivity and increase consistency in actions. </p><p>A macro can be helpful in 2 ways. </p><p><b>As an agent assist:</b> If an agent performs a set of actions multiple times, they can save it as a macro and execute all the actions together using a single click.</p><p><b>As an option to onboard a team member:</b> Every agent has to perform many different checks/actions during each conversation. Onboarding a new support team member will be easy if pre-defined macros are available on the account. Instead of describing each step in detail, the manager/team lead can point to the macros used in different scenarios.</p>",
     "ERROR": "Something went wrong. Please try again",
     "ORDER_INFO": "Macros will run in the order you add your actions. You can rearrange them by dragging them by the handle beside each node.",
     "ADD": {

app/javascript/dashboard/i18n/locale/cs/settings.json

@@ -277,6 +277,7 @@
     "REPORTS_TEAM": "Team",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
     "SLA": "SLA",
+    "CUSTOM_ROLES": "Custom Roles",
     "BETA": "Beta",
     "REPORTS_OVERVIEW": "Overview",
     "REAUTHORIZE": "Your inbox connection has expired, please reconnect\n to continue receiving and sending messages",

app/javascript/dashboard/i18n/locale/cs/sla.json

@@ -1,6 +1,6 @@
 {
   "SLA": {
-    "HEADER": "SLA",
+    "HEADER": "Service Level Agreements",
     "ADD_ACTION": "Add SLA",
     "ADD_ACTION_LONG": "Create a new SLA Policy",
     "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",

app/javascript/dashboard/i18n/locale/da/advancedFilters.json

@@ -55,6 +55,9 @@
       "CREATED_AT": "Oprettet den",
       "LAST_ACTIVITY": "Last activity"
     },
+    "ERRORS": {
+      "VALUE_REQUIRED": "Værdi er påkrævet"
+    },
     "GROUPS": {
       "STANDARD_FILTERS": "Standard filters",
       "ADDITIONAL_FILTERS": "Additional filters",

app/javascript/dashboard/i18n/locale/da/agentMgmt.json

@@ -18,7 +18,8 @@
       "STATUS": "Status",
       "ACTIONS": "Handlinger",
       "VERIFIED": "Verificeret",
-      "VERIFICATION_PENDING": "Verifikation Afventer"
+      "VERIFICATION_PENDING": "Verifikation Afventer",
+      "AVAILABLE_CUSTOM_ROLE": "Available custom role permissions"
     },
     "ADD": {
       "TITLE": "Tilføj agent til dit team",

app/javascript/dashboard/i18n/locale/da/attributesMgmt.json

@@ -3,7 +3,8 @@
     "HEADER": "Brugerdefinerede Egenskaber",
     "HEADER_BTN_TXT": "Tilføj Tilpasset Attribut",
     "LOADING": "Henter brugerdefinerede attributter",
-    "SIDEBAR_TXT": "<p><b>Brugerdefinerede attributter</b> <p>En brugerdefineret attribut sporer fakta om dine kontakter/samtale — såsom abonnementet, eller når de bestilte det første element osv. <br /><br />For at oprette en brugerdefineret attribut, klik blot på<b>Tilføj brugerdefineret attribut.</b> Du kan også redigere eller slette en eksisterende brugerdefineret attribut ved at klikke på Rediger eller Slet knappen.</p>",
+    "DESCRIPTION": "A custom attribute tracks additional details about your contacts or conversations—such as the subscription plan or the date of their first purchase. You can add different types of custom attributes, such as text, lists, or numbers, to capture the specific information you need.",
+    "LEARN_MORE": "Learn more about custom attributes",
     "ADD": {
       "TITLE": "Tilføj Tilpasset Attribut",
       "SUBMIT": "Opret",

app/javascript/dashboard/i18n/locale/da/automation.json

@@ -1,9 +1,10 @@
 {
   "AUTOMATION": {
-    "HEADER": "Automatiseringer",
+    "HEADER": "Automatisering",
+    "DESCRIPTION": "Automation can replace and streamline existing processes that require manual effort, such as adding labels and assigning conversations to the most suitable agent. This allows the team to focus on their strengths while reducing time spent on routine tasks.",
+    "LEARN_MORE": "Learn more about automation",
     "HEADER_BTN_TXT": "Tilføj Automatiseringsregel",
     "LOADING": "Henter automatiseringsregler",
-    "SIDEBAR_TXT": "<p><b>Automatiseringsregler</b> <p>Automatisering kan erstatte og automatisere eksisterende processer, der kræver manuel indsats. Du kan gøre mange ting med automatisering, herunder tilføje etiketter og tildele samtale til den bedste agent. Så holdet fokuserer på, hvad de gør bedst, og bruger mere lidt tid på manuelle opgaver.</p>",
     "ADD": {
       "TITLE": "Tilføj Automatiseringsregel",
       "SUBMIT": "Opret",

app/javascript/dashboard/i18n/locale/da/contactFilters.json

@@ -30,6 +30,9 @@
       "is_lesser_than": "Er mindre end",
       "days_before": "Er x dage før"
     },
+    "ERRORS": {
+      "VALUE_REQUIRED": "Værdi er påkrævet"
+    },
     "ATTRIBUTES": {
       "NAME": "Navn",
       "EMAIL": "E-mail",

app/javascript/dashboard/i18n/locale/da/customRole.json

@@ -0,0 +1,91 @@
+{
+  "CUSTOM_ROLE": {
+    "HEADER": "Custom Roles",
+    "LEARN_MORE": "Learn more about custom roles",
+    "DESCRIPTION": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
+    "HEADER_BTN_TXT": "Add custom role",
+    "LOADING": "Fetching custom roles...",
+    "SEARCH_404": "Der er ingen elementer, der matcher denne forespørgsel.",
+    "PAYWALL": {
+      "TITLE": "Upgrade to create custom roles",
+      "AVAILABLE_ON": "The custom role feature is only available in the Business and Enterprise plans.",
+      "UPGRADE_PROMPT": "Upgrade your plan to get access to advanced features like team management, automations, custom attributes, and more.",
+      "UPGRADE_NOW": "Upgrade now",
+      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
+    },
+    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "The custom role feature is only available in the paid plans.",
+      "UPGRADE_PROMPT": "Upgrade to a paid plan to access advanced features like audit logs, agent capacity, and more.",
+      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+    },
+    "LIST": {
+      "404": "There are no custom roles available in this account.",
+      "TITLE": "Manage custom roles",
+      "DESC": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
+      "TABLE_HEADER": [
+        "Navn",
+        "Beskrivelse",
+        "Permissions",
+        "Handlinger"
+      ]
+    },
+    "PERMISSIONS": {
+      "CONVERSATION_MANAGE": "Manage all conversations",
+      "CONVERSATION_UNASSIGNED_MANAGE": "Manage unassigned conversations and those assigned to them",
+      "CONVERSATION_PARTICIPATING_MANAGE": "Manage participating conversations and those assigned to them",
+      "CONTACT_MANAGE": "Manage contacts",
+      "REPORT_MANAGE": "Manage reports",
+      "KNOWLEDGE_BASE_MANAGE": "Manage knowledge base"
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "Navn",
+        "PLACEHOLDER": "Please enter a name.",
+        "ERROR": "Navn er påkrævet."
+      },
+      "DESCRIPTION": {
+        "LABEL": "Beskrivelse",
+        "PLACEHOLDER": "Please enter a description.",
+        "ERROR": "Beskrivelse er påkrævet."
+      },
+      "PERMISSIONS": {
+        "LABEL": "Permissions",
+        "ERROR": "Permissions are required."
+      },
+      "CANCEL_BUTTON_TEXT": "Annuller",
+      "API": {
+        "ERROR_MESSAGE": "Kunne ikke oprette forbindelse til Woot Server, Prøv igen senere"
+      }
+    },
+    "ADD": {
+      "TITLE": "Add custom role",
+      "DESC": " Custom roles allows you to create roles with specific permissions and access levels to suit the requirements of the organization.",
+      "SUBMIT": "Send",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role added successfully."
+      }
+    },
+    "EDIT": {
+      "BUTTON_TEXT": "Rediger",
+      "TITLE": "Edit custom role",
+      "DESC": " Custom roles allows you to create roles with specific permissions and access levels to suit the requirements of the organization.",
+      "SUBMIT": "Opdater",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role updated successfully."
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Slet",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role deleted successfully.",
+        "ERROR_MESSAGE": "Kunne ikke oprette forbindelse til Woot Server, Prøv igen senere"
+      },
+      "CONFIRM": {
+        "TITLE": "Bekræft sletning",
+        "MESSAGE": "Er du sikker på du vil slette ",
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/da/helpCenter.json

@@ -41,6 +41,7 @@
         "UPLOADING": "Uploader...",
         "SUCCESS": "Image uploaded successfully",
         "ERROR": "Error while uploading image",
+        "UN_AUTHORIZED_ERROR": "You are not authorized to upload images",
         "ERROR_FILE_SIZE": "Image size should be less than {size}MB",
         "ERROR_FILE_FORMAT": "Image format should be jpg, jpeg or png",
         "ERROR_FILE_DIMENSIONS": "Image dimensions should be less than 2000 x 2000"

app/javascript/dashboard/i18n/locale/da/inboxMgmt.json

@@ -1,7 +1,8 @@
 {
   "INBOX_MGMT": {
     "HEADER": "Indbakker",
-    "SIDEBAR_TXT": "<p><b>Indbakke</b></p> <p> Når du forbinder en hjemmeside eller en facebook side til Chatwoot, det kaldes en <b>Indbakke</b>. Du kan have ubegrænset indbakker på din Chatwoot-konto. </p><p> Klik på <b>Tilføj indbakke</b> for at forbinde en hjemmeside eller en Facebook-side. </p><p> I betjeningspanelet du kan se alle samtalerne fra alle dine indbakker på et enkelt sted og svare på dem under fanen 'Samtaler'. </p><p> Du kan også se samtaler, der er specifikke for en indbakke, ved at klikke på indbakkens navn i dashboardets venstre rude. </p>",
+    "DESCRIPTION": "A channel is the mode of communication your customer chooses to interact with you. An inbox is where you manage interactions for a specific channel. It can include communications from various sources such as email, live chat, and social media.",
+    "LEARN_MORE": "Learn more about inboxes",
     "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
     "CLICK_TO_RECONNECT": "Click here to reconnect.",
     "LIST": {
@@ -367,12 +368,19 @@
         "DESCRIPTION": "Click on the Sign in with Microsoft button to get started. You will redirected to the email sign in page. Once you accept the requested permissions, you would be redirected back to the inbox creation step.",
         "EMAIL_PLACEHOLDER": "Enter email address",
         "SIGN_IN": "Sign in with Microsoft",
-        "HELP": "To add your Microsoft account as a channel, you need to authenticate your Microsoft account by clicking on 'Sign in with Microsoft' ",
         "ERROR_MESSAGE": "There was an error connecting to Microsoft, please try again"
+      },
+      "GOOGLE": {
+        "TITLE": "Google Email",
+        "DESCRIPTION": "Click on the Sign in with Google button to get started. You will redirected to the email sign in page. Once you accept the requested permissions, you would be redirected back to the inbox creation step.",
+        "SIGN_IN": "Sign in with Google",
+        "EMAIL_PLACEHOLDER": "Enter email address",
+        "ERROR_MESSAGE": "There was an error connecting to Google, please try again"
       }
     },
     "DETAILS": {
       "LOADING_FB": "Autentificerer dig med Facebook...",
+      "ERROR_FB_LOADING": "Error loading Facebook SDK. Please disable any ad-blockers and try again from a different browser.",
       "ERROR_FB_AUTH": "Noget gik galt, Opdatér siden...",
       "ERROR_FB_UNAUTHORIZED": "You're not authorized to perform this action. ",
       "ERROR_FB_UNAUTHORIZED_HELP": "Please ensure you have access to the Facebook page with full control. You can read more about Facebook roles <a href=\" https://www.facebook.com/help/187316341316631\">here</a>.",
@@ -736,7 +744,20 @@
     },
     "EMAIL_PROVIDERS": {
       "MICROSOFT": "Microsoft",
+      "GOOGLE": "Google",
       "OTHER_PROVIDERS": "Other Providers"
+    },
+    "CHANNELS": {
+      "MESSENGER": "Messenger",
+      "WEB_WIDGET": "Website",
+      "TWITTER_PROFILE": "Twitter",
+      "TWILIO_SMS": "Twilio SMS",
+      "WHATSAPP": "WhatsApp",
+      "SMS": "SMS",
+      "EMAIL": "E-mail",
+      "TELEGRAM": "Telegram",
+      "LINE": "Line",
+      "API": "API Kanal"
     }
   }
 }

app/javascript/dashboard/i18n/locale/da/integrations.json

@@ -12,6 +12,7 @@
     },
     "WEBHOOK": {
       "SUBSCRIBED_EVENTS": "Abonnerede Begivenheder",
+      "LEARN_MORE": "Learn more about webhooks",
       "FORM": {
         "CANCEL": "Annuller",
         "DESC": "Webhook-begivenheder giver dig realtidsoplysninger om, hvad der sker på din Chatwoot-konto. Angiv en gyldig URL for at konfigurere et callback.",

app/javascript/dashboard/i18n/locale/da/macros.json

@@ -1,10 +1,11 @@
 {
   "MACROS": {
     "HEADER": "Macros",
+    "DESCRIPTION": "A macro is a set of saved actions that help customer service agents easily complete tasks. The agents can define a set of actions like tagging a conversation with a label, sending an email transcript, updating a custom attribute, etc., and they can run these actions in a single click.",
+    "LEARN_MORE": "Learn more about macros",
     "HEADER_BTN_TXT": "Add a new macro",
     "HEADER_BTN_TXT_SAVE": "Gem macro",
     "LOADING": "Fetching macros",
-    "SIDEBAR_TXT": "<p><b>Macros</b><p>A macro is a set of saved actions that help customer service agents easily complete tasks. The agents can define a set of actions like tagging a conversation with a label, sending an email transcript, updating a custom attribute, etc., and they can run these actions in a single click. When the agents run the macro, the actions would be performed sequentially in the order they are defined. Macros improve productivity and increase consistency in actions. </p><p>A macro can be helpful in 2 ways. </p><p><b>As an agent assist:</b> If an agent performs a set of actions multiple times, they can save it as a macro and execute all the actions together using a single click.</p><p><b>As an option to onboard a team member:</b> Every agent has to perform many different checks/actions during each conversation. Onboarding a new support team member will be easy if pre-defined macros are available on the account. Instead of describing each step in detail, the manager/team lead can point to the macros used in different scenarios.</p>",
     "ERROR": "Something went wrong. Please try again",
     "ORDER_INFO": "Macros will run in the order you add your actions. You can rearrange them by dragging them by the handle beside each node.",
     "ADD": {

app/javascript/dashboard/i18n/locale/da/settings.json

@@ -277,6 +277,7 @@
     "REPORTS_TEAM": "Team",
     "SET_AVAILABILITY_TITLE": "Sæt dig selv som",
     "SLA": "SLA",
+    "CUSTOM_ROLES": "Custom Roles",
     "BETA": "Beta",
     "REPORTS_OVERVIEW": "Oversigt",
     "REAUTHORIZE": "Your inbox connection has expired, please reconnect\n to continue receiving and sending messages",

app/javascript/dashboard/i18n/locale/da/sla.json

@@ -1,6 +1,6 @@
 {
   "SLA": {
-    "HEADER": "SLA",
+    "HEADER": "Service Level Agreements",
     "ADD_ACTION": "Add SLA",
     "ADD_ACTION_LONG": "Create a new SLA Policy",
     "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",

app/javascript/dashboard/i18n/locale/de/advancedFilters.json

@@ -55,6 +55,9 @@
       "CREATED_AT": "Erstellt am",
       "LAST_ACTIVITY": "Letzte Aktivität"
     },
+    "ERRORS": {
+      "VALUE_REQUIRED": "Wert ist erforderlich"
+    },
     "GROUPS": {
       "STANDARD_FILTERS": "Standard Filter",
       "ADDITIONAL_FILTERS": "Zusätzliche Filter",

app/javascript/dashboard/i18n/locale/de/agentMgmt.json

@@ -18,7 +18,8 @@
       "STATUS": "Status",
       "ACTIONS": "Aktionen",
       "VERIFIED": "Verifiziert",
-      "VERIFICATION_PENDING": "Überprüfung ausstehend"
+      "VERIFICATION_PENDING": "Überprüfung ausstehend",
+      "AVAILABLE_CUSTOM_ROLE": "Available custom role permissions"
     },
     "ADD": {
       "TITLE": "Fügen Sie Ihrem Team einen Agenten hinzu",

app/javascript/dashboard/i18n/locale/de/attributesMgmt.json

@@ -3,7 +3,8 @@
     "HEADER": "Benutzerdefinierte Attribute",
     "HEADER_BTN_TXT": "Benutzerdefiniertes Attribut hinzufügen",
     "LOADING": "Benutzerdefinierte Attribute abrufen",
-    "SIDEBAR_TXT": "<p><b>Benutzerdefinierte Attribute</b> <p>Ein benutzerdefiniertes Attribut verfolgt Fakten über Ihre Kontakte/Konversationen – wie den Abonnementplan oder wann sie den ersten Artikel bestellt haben usw. <br/><br/> Um ein benutzerdefiniertes Attribut zu erstellen, klicken Sie einfach auf <b>Benutzerdefiniertes Attribut hinzufügen.</b> Sie können auch ein vorhandenes benutzerdefiniertes Attribut bearbeiten oder löschen, indem Sie auf die Schaltfläche „Bearbeiten“ oder „Löschen“ klicken.</p>",
+    "DESCRIPTION": "A custom attribute tracks additional details about your contacts or conversations—such as the subscription plan or the date of their first purchase. You can add different types of custom attributes, such as text, lists, or numbers, to capture the specific information you need.",
+    "LEARN_MORE": "Learn more about custom attributes",
     "ADD": {
       "TITLE": "Benutzerdefiniertes Attribut hinzufügen",
       "SUBMIT": "Erstellen",

app/javascript/dashboard/i18n/locale/de/automation.json

@@ -1,9 +1,10 @@
 {
   "AUTOMATION": {
-    "HEADER": "Automatisierungen",
+    "HEADER": "Automatisierung",
+    "DESCRIPTION": "Automation can replace and streamline existing processes that require manual effort, such as adding labels and assigning conversations to the most suitable agent. This allows the team to focus on their strengths while reducing time spent on routine tasks.",
+    "LEARN_MORE": "Learn more about automation",
     "HEADER_BTN_TXT": "Automatisierungsregel hinzufügen",
     "LOADING": "Automatisierungsregeln abrufen",
-    "SIDEBAR_TXT": "<p><b>Automation Rules</b> <p>Automation kann bestehende Prozesse ersetzen und automatisieren, die manuellen Aufwand erfordern. Mit der Automatisierung kannst Du viele Dinge tun, darunter das Hinzufügen von Labels und das Zuweisen von Gesprächen zum besten Agenten. Das Team konzentriert sich also auf das, was es am besten kann, und verbringt weniger Zeit mit manuellen Aufgaben.</p>",
     "ADD": {
       "TITLE": "Automatisierungsregel hinzufügen",
       "SUBMIT": "Erstellen",

app/javascript/dashboard/i18n/locale/de/cannedMgmt.json

@@ -11,7 +11,7 @@
       "TITLE": "Verwalten Sie vordefinierte Antworten",
       "DESC": "Vorgefertigte Antworten sind vorgeschriebene Antwortvorlagen, die verwendet werden können, um schnell auf Gespräche zu antworten.",
       "TABLE_HEADER": [
-        "Kurzbefehl",
+        "Short-Code",
         "Inhalt",
         "Aktionen"
       ]
@@ -22,9 +22,9 @@
       "CANCEL_BUTTON_TEXT": "Abbrechen",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Kurzbefehl",
+          "LABEL": "Short-Code",
-          "PLACEHOLDER": "Please enter a short code.",
+          "PLACEHOLDER": "Bitte geben Sie einen Short-Code ein.",
-          "ERROR": "Short Code is required."
+          "ERROR": "Short-Code ist erforderlich."
         },
         "CONTENT": {
           "LABEL": "Nachricht",
@@ -43,9 +43,9 @@
       "CANCEL_BUTTON_TEXT": "Abbrechen",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Kurzbefehl",
+          "LABEL": "Short-Code",
-          "PLACEHOLDER": "Please enter a shortcode.",
+          "PLACEHOLDER": "Bitte geben Sie einen Short-Code ein.",
-          "ERROR": "Short code is required."
+          "ERROR": "Short-Code ist erforderlich."
         },
         "CONTENT": {
           "LABEL": "Nachricht",

app/javascript/dashboard/i18n/locale/de/contactFilters.json

@@ -30,6 +30,9 @@
       "is_lesser_than": "Ist kleiner als",
       "days_before": "Ist x Tage her"
     },
+    "ERRORS": {
+      "VALUE_REQUIRED": "Wert ist erforderlich"
+    },
     "ATTRIBUTES": {
       "NAME": "Name",
       "EMAIL": "E-Mail",

app/javascript/dashboard/i18n/locale/de/conversation.json

@@ -241,9 +241,9 @@
   "ONBOARDING": {
     "TITLE": "Hallo 👋, Willkommen bei %{installationName}!",
     "DESCRIPTION": "Danke für's Registrieren. Wir möchten, dass Sie %{installationName} optimal nutzen. Hier sind ein paar Dinge, die Sie in %{installationName} tun können, um das Erlebnis angenehm zu gestalten.",
-    "GREETING_MORNING": "👋 Good morning, %{name}. Welcome to %{installationName}.",
+    "GREETING_MORNING": "👋 Guten Morgen, %{name}. Willkommen bei %{installationName}.",
-    "GREETING_AFTERNOON": "👋 Good afternoon, %{name}. Welcome to %{installationName}.",
+    "GREETING_AFTERNOON": "👋 Guten Nachmittag, %{name}. Willkommen bei %{installationName}.",
-    "GREETING_EVENING": "👋 Good evening, %{name}. Welcome to %{installationName}.",
+    "GREETING_EVENING": "👋 Guten Abend, %{name}. Willkommen bei %{installationName}.",
     "READ_LATEST_UPDATES": "Lesen Sie unsere neuesten Updates",
     "ALL_CONVERSATION": {
       "TITLE": "All Ihre Konversationen an einem Ort",
@@ -261,9 +261,9 @@
       "NEW_LINK": "Hier klicken, um Tags zu erstellen"
     },
     "CANNED_RESPONSES": {
-      "TITLE": "Create canned responses",
+      "TITLE": "Vorgefertigte Antworten erstellen",
-      "DESCRIPTION": "Pre-written quick reply templates help you quickly respond to a conversation. Agents can type the '/' character followed by the shortcode to insert a response.",
+      "DESCRIPTION": "Vorgefertigte Schnellantwortvorlagen helfen Ihnen, schnell auf eine Konversation zu antworten. Agenten können das Zeichen '/' gefolgt vom Short-Code eingeben, um eine Antwort einzufügen.",
-      "NEW_LINK": "Click here to create a canned response"
+      "NEW_LINK": "Hier klicken, um eine vorgefertigte Antwort zu erstellen"
     }
   },
   "CONVERSATION_SIDEBAR": {

app/javascript/dashboard/i18n/locale/de/customRole.json

@@ -0,0 +1,91 @@
+{
+  "CUSTOM_ROLE": {
+    "HEADER": "Custom Roles",
+    "LEARN_MORE": "Learn more about custom roles",
+    "DESCRIPTION": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
+    "HEADER_BTN_TXT": "Add custom role",
+    "LOADING": "Fetching custom roles...",
+    "SEARCH_404": "Es existieren keine Elemente, die dieser Abfrage entsprechen.",
+    "PAYWALL": {
+      "TITLE": "Upgrade to create custom roles",
+      "AVAILABLE_ON": "The custom role feature is only available in the Business and Enterprise plans.",
+      "UPGRADE_PROMPT": "Upgrade your plan to get access to advanced features like team management, automations, custom attributes, and more.",
+      "UPGRADE_NOW": "Upgrade now",
+      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
+    },
+    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "The custom role feature is only available in the paid plans.",
+      "UPGRADE_PROMPT": "Upgrade to a paid plan to access advanced features like audit logs, agent capacity, and more.",
+      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+    },
+    "LIST": {
+      "404": "There are no custom roles available in this account.",
+      "TITLE": "Manage custom roles",
+      "DESC": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
+      "TABLE_HEADER": [
+        "Name",
+        "Beschreibung",
+        "Permissions",
+        "Aktionen"
+      ]
+    },
+    "PERMISSIONS": {
+      "CONVERSATION_MANAGE": "Manage all conversations",
+      "CONVERSATION_UNASSIGNED_MANAGE": "Manage unassigned conversations and those assigned to them",
+      "CONVERSATION_PARTICIPATING_MANAGE": "Manage participating conversations and those assigned to them",
+      "CONTACT_MANAGE": "Manage contacts",
+      "REPORT_MANAGE": "Manage reports",
+      "KNOWLEDGE_BASE_MANAGE": "Manage knowledge base"
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "Name",
+        "PLACEHOLDER": "Please enter a name.",
+        "ERROR": "Name wird benötigt."
+      },
+      "DESCRIPTION": {
+        "LABEL": "Beschreibung",
+        "PLACEHOLDER": "Please enter a description.",
+        "ERROR": "Beschreibung wird benötigt."
+      },
+      "PERMISSIONS": {
+        "LABEL": "Permissions",
+        "ERROR": "Permissions are required."
+      },
+      "CANCEL_BUTTON_TEXT": "Stornieren",
+      "API": {
+        "ERROR_MESSAGE": "Es konnte keine Verbindung zum Woot Server hergestellt werden. Bitte versuchen Sie es später erneut"
+      }
+    },
+    "ADD": {
+      "TITLE": "Add custom role",
+      "DESC": " Custom roles allows you to create roles with specific permissions and access levels to suit the requirements of the organization.",
+      "SUBMIT": "Einreichen",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role added successfully."
+      }
+    },
+    "EDIT": {
+      "BUTTON_TEXT": "Bearbeiten",
+      "TITLE": "Edit custom role",
+      "DESC": " Custom roles allows you to create roles with specific permissions and access levels to suit the requirements of the organization.",
+      "SUBMIT": "Aktualisieren",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role updated successfully."
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Löschen",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role deleted successfully.",
+        "ERROR_MESSAGE": "Es konnte keine Verbindung zum Woot Server hergestellt werden. Bitte versuchen Sie es später erneut"
+      },
+      "CONFIRM": {
+        "TITLE": "Löschen bestätigen",
+        "MESSAGE": "Bist du sicher, das du das löschen möchtest?",
+        "YES": "Ja, löschen ",
+        "NO": "Nein, behalten "
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/de/helpCenter.json

@@ -41,6 +41,7 @@
         "UPLOADING": "Hochladen...",
         "SUCCESS": "Bild erfolgreich hochgeladen",
         "ERROR": "Fehler beim Hochladen des Bildes",
+        "UN_AUTHORIZED_ERROR": "You are not authorized to upload images",
         "ERROR_FILE_SIZE": "Bildgröße sollte kleiner als {size}MB sein",
         "ERROR_FILE_FORMAT": "Bildformat sollte jpg, jpeg oder png sein",
         "ERROR_FILE_DIMENSIONS": "Bildgröße sollte kleiner als 2000 x 2000 sein"

app/javascript/dashboard/i18n/locale/de/inboxMgmt.json

@@ -1,7 +1,8 @@
 {
   "INBOX_MGMT": {
     "HEADER": "Posteingänge",
-    "SIDEBAR_TXT": "<p><b>Inbox</b></p> <p> Wenn Sie eine Website oder eine Facebook-Seite mit Chatwoot verbinden, wird diese als bInbox</b> bezeichnet. Sie können unbegrenzte Posteingänge in Ihrem Chatwoot-Konto haben. </p><p Klicken Sie auf <b>Posteingang hinzufügen</b>, um eine Website oder eine Facebook-Seite zu verbinden. </p><p> Im Dashboard können Sie alle Konversationen aus all Ihren Posteingängen an einem einzigen Ort sehen und unter der Registerkarte 'Konversationen' darauf antworten. </p><p> Sie können auch zu einem Posteingang spezifische Konversationen anzeigen, indem Sie auf den Namen des Posteingangs im linken Bereich des Dashboards klicken. </p>",
+    "DESCRIPTION": "A channel is the mode of communication your customer chooses to interact with you. An inbox is where you manage interactions for a specific channel. It can include communications from various sources such as email, live chat, and social media.",
+    "LEARN_MORE": "Learn more about inboxes",
     "RECONNECTION_REQUIRED": "Ihr Posteingang ist nicht verbunden. Sie erhalten keine neuen Nachrichten, bis Sie ihn erneut autorisieren.",
     "CLICK_TO_RECONNECT": "Klicken Sie hier, um die Verbindung wiederherzustellen.",
     "LIST": {
@@ -367,12 +368,19 @@
         "DESCRIPTION": "Klicken Sie auf die Schaltfläche Einloggen mit Microsoft, um loszulegen. Sie werden zur E-Mail-Anmeldeseite weitergeleitet. Sobald Sie die angeforderten Berechtigungen angenommen haben, werden Sie zum Erstellungsschritt für den Posteingang weitergeleitet.",
         "EMAIL_PLACEHOLDER": "E-Mail-Adresse eingeben",
         "SIGN_IN": "Mit Microsoft anmelden",
-        "HELP": "Um Ihr Microsoft-Konto als Kanal hinzuzufügen, müssen Sie Ihr Microsoft-Konto authentifizieren, indem Sie auf 'Mit Microsoft anmelden' klicken ",
         "ERROR_MESSAGE": "Beim Verbinden mit Microsoft ist ein Fehler aufgetreten, bitte versuchen Sie es erneut"
+      },
+      "GOOGLE": {
+        "TITLE": "Google Email",
+        "DESCRIPTION": "Click on the Sign in with Google button to get started. You will redirected to the email sign in page. Once you accept the requested permissions, you would be redirected back to the inbox creation step.",
+        "SIGN_IN": "Sign in with Google",
+        "EMAIL_PLACEHOLDER": "E-Mail-Adresse eingeben",
+        "ERROR_MESSAGE": "There was an error connecting to Google, please try again"
       }
     },
     "DETAILS": {
       "LOADING_FB": "Authentifizierung mit Facebook ...",
+      "ERROR_FB_LOADING": "Error loading Facebook SDK. Please disable any ad-blockers and try again from a different browser.",
       "ERROR_FB_AUTH": "Es ist ein Fehler aufgetreten. Bitte Seite aktualisieren ...",
       "ERROR_FB_UNAUTHORIZED": "Sie sind nicht berechtigt, diese Aktion auszuführen. ",
       "ERROR_FB_UNAUTHORIZED_HELP": "Bitte stellen Sie sicher, dass Sie vollen Zugriff auf die Facebook-Seite haben. Weitere Informationen zu Facebook-Rollen finden Sie <a href=\" https://www.facebook.com/help/187316341316631\">here</a>.",
@@ -736,7 +744,20 @@
     },
     "EMAIL_PROVIDERS": {
       "MICROSOFT": "Microsoft",
+      "GOOGLE": "Google",
       "OTHER_PROVIDERS": "Andere Anbieter"
+    },
+    "CHANNELS": {
+      "MESSENGER": "Messenger",
+      "WEB_WIDGET": "Webseite",
+      "TWITTER_PROFILE": "Twitter",
+      "TWILIO_SMS": "Twilio SMS",
+      "WHATSAPP": "WhatsApp",
+      "SMS": "SMS",
+      "EMAIL": "E-Mail",
+      "TELEGRAM": "Telegram",
+      "LINE": "Line",
+      "API": "API-Kanal"
     }
   }
 }

app/javascript/dashboard/i18n/locale/de/integrations.json

@@ -1,17 +1,18 @@
 {
   "INTEGRATION_SETTINGS": {
     "HEADER": "Integrationen",
-    "DESCRIPTION": "Chatwoot integrates with multiple tools and services to improve your team's efficiency. Explore the list below to configure your favorite apps.",
+    "DESCRIPTION": "Chatwoot integriert sich mit mehreren Tools und Diensten, um die Effizienz Ihres Teams zu verbessern. Erkunden Sie die folgende Liste, um Ihre Lieblingsapps zu konfigurieren.",
-    "LEARN_MORE": "Learn more about integrations",
+    "LEARN_MORE": "Mehr über Integrationen erfahren",
-    "LOADING": "Fetching integrations",
+    "LOADING": "Integrationen werden abgerufen",
     "CAPTAIN": {
-      "DISABLED": "Captain is not enabled on your account.",
+      "DISABLED": "Captain ist auf Ihrem Konto nicht aktiviert.",
-      "CLICK_HERE_TO_CONFIGURE": "Click here to configure",
+      "CLICK_HERE_TO_CONFIGURE": "Hier klicken, um zu konfigurieren",
-      "LOADING_CONSOLE": "Loading Captain Console...",
+      "LOADING_CONSOLE": "Captain-Konsole wird geladen...",
-      "FAILED_TO_LOAD_CONSOLE": "Failed to load Captain Console. Please refresh and try again."
+      "FAILED_TO_LOAD_CONSOLE": "Fehler beim Laden der Captain-Konsole. Bitte aktualisieren und erneut versuchen."
     },
     "WEBHOOK": {
       "SUBSCRIBED_EVENTS": "Abonnierte Events",
+      "LEARN_MORE": "Learn more about webhooks",
       "FORM": {
         "CANCEL": "Stornieren",
         "DESC": "Webhook-Ereignisse bieten Ihnen Echtzeitinformationen darüber, was in Ihrem Chatwoot-Konto passiert. Bitte geben Sie eine gültige URL ein, um einen Rückruf zu konfigurieren.",
@@ -84,25 +85,25 @@
     "SLACK": {
       "DELETE": "Löschen",
       "DELETE_CONFIRMATION": {
-        "TITLE": "Delete the integration",
+        "TITLE": "Integration löschen",
-        "MESSAGE": "Are you sure you want to delete the integration? Doing so will result in the loss of access to conversations on your Slack workspace."
+        "MESSAGE": "Sind Sie sicher, dass Sie die Integration löschen möchten? Dadurch verlieren Sie den Zugang zu Konversationen in Ihrem Slack-Arbeitsbereich."
       },
       "HELP_TEXT": {
         "TITLE": "Slack-Integration verwenden",
         "BODY": "<br/><p>Chatwoot wird nun alle eingehenden Konversationen in den <b><i>Kundengespräche</i></b> Channel innerhalb Ihres Slack Arbeitsplatzes synchronisieren.</p><p>Wenn Sie in <b><i>Kunden-Konversationen</i></b> antworten, wird der Slack Kanal eine Antwort an den Kunden durch Chat erzeugen.</p><p>Starten Sie die Antworten mit <b><i>Notiz:</i></b> um private Notizen anstatt Antworten zu erstellen.</p><p>Wenn der Replier auf Slack ein Agentenprofil im Chatwoot unter der gleichen E-Mail hat, werden die Antworten entsprechend assoziiert.</p><p>Wenn der Replier kein Agentenprofil hat, werden die Antworten aus dem Bot-Profil getätigt.</p>",
-        "SELECTED": "selected"
+        "SELECTED": "ausgewählt"
       },
       "SELECT_CHANNEL": {
-        "OPTION_LABEL": "Select a channel",
+        "OPTION_LABEL": "Einen Kanal auswählen",
         "UPDATE": "Aktualisieren",
-        "BUTTON_TEXT": "Connect channel",
+        "BUTTON_TEXT": "Kanal verbinden",
-        "DESCRIPTION": "Your Slack workspace is now linked with Chatwoot. However, the integration is currently inactive. To activate the integration and connect a channel to Chatwoot, please click the button below.\n\n**Note:** If you are attempting to connect a private channel, add the Chatwoot app to the Slack channel before proceeding with this step.",
+        "DESCRIPTION": "Ihr Slack-Arbeitsbereich ist jetzt mit Chatwoot verbunden. Die Integration ist jedoch derzeit inaktiv. Um die Integration zu aktivieren und einen Kanal mit Chatwoot zu verbinden, klicken Sie bitte auf den untenstehenden Button.\n\n**Hinweis:** Wenn Sie versuchen, einen privaten Kanal zu verbinden, fügen Sie die Chatwoot-App dem Slack-Kanal hinzu, bevor Sie diesen Schritt fortsetzen.",
-        "ATTENTION_REQUIRED": "Attention required",
+        "ATTENTION_REQUIRED": "Achtung",
-        "EXPIRED": "Your Slack integration has expired. To continue receiving messages on Slack, please delete the integration and connect your workspace again."
+        "EXPIRED": "Ihre Slack-Integration ist abgelaufen. Um weiterhin Nachrichten auf Slack zu erhalten, löschen Sie bitte die Integration und verbinden Sie Ihren Arbeitsbereich erneut."
       },
-      "UPDATE_ERROR": "There was an error updating the integration, please try again",
+      "UPDATE_ERROR": "Beim Aktualisieren der Integration ist ein Fehler aufgetreten. Bitte versuchen Sie es erneut",
-      "UPDATE_SUCCESS": "The channel is connected successfully",
+      "UPDATE_SUCCESS": "Der Kanal wurde erfolgreich verbunden",
-      "FAILED_TO_FETCH_CHANNELS": "There was an error fetching the channels from Slack, please try again"
+      "FAILED_TO_FETCH_CHANNELS": "Beim Abrufen der Kanäle von Slack ist ein Fehler aufgetreten. Bitte versuchen Sie es erneut"
     },
     "DYTE": {
       "CLICK_HERE_TO_JOIN": "Klicken Sie hier, um beizutreten",
@@ -113,38 +114,38 @@
     },
     "OPEN_AI": {
       "AI_ASSIST": "AI-Assistent",
-      "WITH_AI": " %{option} with AI ",
+      "WITH_AI": " %{option} mit KI ",
       "OPTIONS": {
-        "REPLY_SUGGESTION": "Reply Suggestion",
+        "REPLY_SUGGESTION": "Antwortvorschlag",
-        "SUMMARIZE": "Summarize",
+        "SUMMARIZE": "Zusammenfassen",
-        "REPHRASE": "Improve Writing",
+        "REPHRASE": "Schreibstil verbessern",
-        "FIX_SPELLING_GRAMMAR": "Fix Spelling and Grammar",
+        "FIX_SPELLING_GRAMMAR": "Rechtschreibung und Grammatik korrigieren",
-        "SHORTEN": "Shorten",
+        "SHORTEN": "Kürzen",
-        "EXPAND": "Expand",
+        "EXPAND": "Erweitern",
-        "MAKE_FRIENDLY": "Change message tone to friendly",
+        "MAKE_FRIENDLY": "Nachrichtenton in freundlich ändern",
-        "MAKE_FORMAL": "Use formal tone",
+        "MAKE_FORMAL": "Formellen Ton verwenden",
-        "SIMPLIFY": "Simplify"
+        "SIMPLIFY": "Vereinfachen"
       },
       "ASSISTANCE_MODAL": {
-        "DRAFT_TITLE": "Draft content",
+        "DRAFT_TITLE": "Inhalt entwerfen",
-        "GENERATED_TITLE": "Generated content",
+        "GENERATED_TITLE": "Generierter Inhalt",
-        "AI_WRITING": "AI is writing",
+        "AI_WRITING": "Die KI schreibt",
         "BUTTONS": {
-          "APPLY": "Use this suggestion",
+          "APPLY": "Diesen Vorschlag verwenden",
           "CANCEL": "Stornieren"
         }
       },
       "CTA_MODAL": {
-        "TITLE": "Integrate with OpenAI",
+        "TITLE": "Mit OpenAI integrieren",
-        "DESC": "Bring advanced AI features to your dashboard with OpenAI's GPT models. To begin, enter the API key from your OpenAI account.",
+        "DESC": "Erweitern Sie Ihr Dashboard um fortschrittliche KI-Funktionen mit OpenAI's GPT-Modellen. Um loszulegen, geben Sie den API-Schlüssel aus Ihrem OpenAI-Konto ein.",
-        "KEY_PLACEHOLDER": "Enter your OpenAI API key",
+        "KEY_PLACEHOLDER": "Geben Sie Ihren OpenAI-API-Schlüssel ein",
         "BUTTONS": {
           "NEED_HELP": "Brauchen Sie Hilfe?",
           "DISMISS": "Verwerfen",
-          "FINISH": "Finish Setup"
+          "FINISH": "Einrichtung abschließen"
         },
-        "DISMISS_MESSAGE": "You can setup OpenAI integration later Whenever you want.",
+        "DISMISS_MESSAGE": "Sie können die OpenAI-Integration später jederzeit einrichten.",
-        "SUCCESS_MESSAGE": "OpenAI integration setup successfully"
+        "SUCCESS_MESSAGE": "OpenAI-Integration erfolgreich eingerichtet"
       },
       "TITLE": "Mit KI verbessern",
       "SUMMARY_TITLE": "Zusammenfassung mit KI",
@@ -178,7 +179,7 @@
       "HEADER_BTN_TXT": "Eine neue Dashboard-App hinzufügen",
       "SIDEBAR_TXT": "<p><b>Dashboard Apps</b></p><p>Dashboard-Apps ermöglichen es Unternehmen, eine Anwendung in das Chatwoot-Dashboard einzubetten, um den Kontext für Kundendienstmitarbeiter bereitzustellen. Mit dieser Funktion können Sie eine Anwendung unabhängig erstellen und diese in das Dashboard einbetten, um Benutzerinformationen, ihre Bestellungen oder ihren bisherigen Zahlungsverlauf bereitzustellen.</p><p>Wenn Sie Ihre Anwendung über das Dashboard in Chatwoot einbetten, erhält Ihre Anwendung den Kontext der Unterhaltung und des Kontakts als Fensterereignis. Implementieren Sie einen Listener für das Nachrichtenereignis auf Ihrer Seite, um den Kontext zu erhalten. </p><p>Um eine neue Dashboard-App hinzuzufügen, klicken Sie auf die Schaltfläche „Neue Dashboard-App hinzufügen“.</p>",
       "DESCRIPTION": "Dashboard-Apps ermöglichen es Unternehmen, eine Anwendung in das Dashboard einzubetten, um den Kontext für Kundendienstmitarbeiter bereitzustellen. Mit dieser Funktion können Sie eine Anwendung unabhängig erstellen und diese einbetten, um Benutzerinformationen, ihre Bestellungen oder ihren bisherigen Zahlungsverlauf bereitzustellen.",
-      "LEARN_MORE": "Learn more about Dashboard Apps",
+      "LEARN_MORE": "Mehr über Dashboard-Apps erfahren",
       "LIST": {
         "404": "Für dieses Konto sind noch keine Dashboard-Apps konfiguriert",
         "LOADING": "Dashboard-Apps werden abgerufen...",
@@ -221,84 +222,84 @@
       }
     },
     "LINEAR": {
-      "ADD_OR_LINK_BUTTON": "Create/Link Linear Issue",
+      "ADD_OR_LINK_BUTTON": "Lineares Problem erstellen/verknüpfen",
-      "LOADING": "Fetching linear issues...",
+      "LOADING": "Lineare Probleme werden abgerufen...",
-      "LOADING_ERROR": "There was an error fetching the linear issues, please try again",
+      "LOADING_ERROR": "Beim Abrufen der linearen Probleme ist ein Fehler aufgetreten. Bitte versuchen Sie es erneut",
       "CREATE": "Erstellen",
       "LINK": {
-        "SEARCH": "Search issues",
+        "SEARCH": "Probleme suchen",
-        "SELECT": "Select issue",
+        "SELECT": "Problem auswählen",
         "TITLE": "Link",
-        "EMPTY_LIST": "No linear issues found",
+        "EMPTY_LIST": "Keine linearen Probleme gefunden",
-        "LOADING": "Loading",
+        "LOADING": "Wird geladen",
-        "ERROR": "There was an error fetching the linear issues, please try again",
+        "ERROR": "Beim Abrufen der linearen Probleme ist ein Fehler aufgetreten. Bitte versuchen Sie es erneut",
-        "LINK_SUCCESS": "Issue linked successfully",
+        "LINK_SUCCESS": "Problem erfolgreich verknüpft",
-        "LINK_ERROR": "There was an error linking the issue, please try again",
+        "LINK_ERROR": "Beim Verknüpfen des Problems ist ein Fehler aufgetreten. Bitte versuchen Sie es erneut",
-        "LINK_TITLE": "Conversation (#%{conversationId}) with %{name}"
+        "LINK_TITLE": "Unterhaltung (#%{conversationId}) mit %{name}"
       },
       "ADD_OR_LINK": {
-        "TITLE": "Create/link linear issue",
+        "TITLE": "Lineares Problem erstellen/verknüpfen",
         "DESCRIPTION": "Erstellen Sie lineare Tickets aus Unterhaltungen oder verknüpfen Sie bestehende zur nahtlosen Verfolgung.",
         "FORM": {
           "TITLE": {
             "LABEL": "Titel",
-            "PLACEHOLDER": "Enter title",
+            "PLACEHOLDER": "Titel eingeben",
             "REQUIRED_ERROR": "Titel ist erforderlich"
           },
           "DESCRIPTION": {
             "LABEL": "Beschreibung",
-            "PLACEHOLDER": "Enter description"
+            "PLACEHOLDER": "Beschreibung eingeben"
           },
           "TEAM": {
             "LABEL": "Team",
             "PLACEHOLDER": "Team auswählen",
-            "SEARCH": "Search team",
+            "SEARCH": "Team suchen",
-            "REQUIRED_ERROR": "Team is required"
+            "REQUIRED_ERROR": "Team ist erforderlich"
           },
           "ASSIGNEE": {
             "LABEL": "Zugewiesener",
-            "PLACEHOLDER": "Select assignee",
+            "PLACEHOLDER": "Zuständigen auswählen",
-            "SEARCH": "Search assignee"
+            "SEARCH": "Zuständigen suchen"
           },
           "PRIORITY": {
             "LABEL": "Priorität",
             "PLACEHOLDER": "Priorität auswählen",
-            "SEARCH": "Search priority"
+            "SEARCH": "Priorität suchen"
           },
           "LABEL": {
             "LABEL": "Label",
-            "PLACEHOLDER": "Select label",
+            "PLACEHOLDER": "Label auswählen",
-            "SEARCH": "Search label"
+            "SEARCH": "Label suchen"
           },
           "STATUS": {
             "LABEL": "Status",
-            "PLACEHOLDER": "Select status",
+            "PLACEHOLDER": "Status auswählen",
-            "SEARCH": "Search status"
+            "SEARCH": "Status suchen"
           },
           "PROJECT": {
-            "LABEL": "Project",
+            "LABEL": "Projekt",
-            "PLACEHOLDER": "Select project",
+            "PLACEHOLDER": "Projekt auswählen",
-            "SEARCH": "Search project"
+            "SEARCH": "Projekt suchen"
           }
         },
         "CREATE": "Erstellen",
         "CANCEL": "Stornieren",
-        "CREATE_SUCCESS": "Issue created successfully",
+        "CREATE_SUCCESS": "Problem erfolgreich erstellt",
-        "CREATE_ERROR": "There was an error creating the issue, please try again",
+        "CREATE_ERROR": "Beim Erstellen des Problems ist ein Fehler aufgetreten. Bitte versuchen Sie es erneut",
-        "LOADING_TEAM_ERROR": "There was an error fetching the teams, please try again",
+        "LOADING_TEAM_ERROR": "Beim Abrufen der Teams ist ein Fehler aufgetreten. Bitte versuchen Sie es erneut",
-        "LOADING_TEAM_ENTITIES_ERROR": "There was an error fetching the team entities, please try again"
+        "LOADING_TEAM_ENTITIES_ERROR": "Beim Abrufen der Team-Entitäten ist ein Fehler aufgetreten. Bitte versuchen Sie es erneut"
       },
       "ISSUE": {
         "STATUS": "Status",
         "PRIORITY": "Priorität",
         "ASSIGNEE": "Zugewiesener",
         "LABELS": "Labels",
-        "CREATED_AT": "Created at %{createdAt}"
+        "CREATED_AT": "Erstellt am %{createdAt}"
       },
       "UNLINK": {
-        "TITLE": "Unlink",
+        "TITLE": "Verknüpfung aufheben",
-        "SUCCESS": "Issue unlinked successfully",
+        "SUCCESS": "Problem erfolgreich getrennt",
-        "ERROR": "There was an error unlinking the issue, please try again"
+        "ERROR": "Beim Aufheben der Verknüpfung des Problems ist ein Fehler aufgetreten. Bitte versuchen Sie es erneut"
       }
     }
   }

app/javascript/dashboard/i18n/locale/de/labelsMgmt.json

@@ -3,8 +3,8 @@
     "HEADER": "Labels",
     "HEADER_BTN_TXT": "Label hinzufügen",
     "LOADING": "Label werden abgerufen",
-    "DESCRIPTION": "Labels help you categorize and prioritize conversations and leads. You can assign a label to a conversation or contact using the side panel.",
+    "DESCRIPTION": "Labels helfen Ihnen, Konversationen und Leads zu kategorisieren und zu priorisieren. Sie können einer Konversation oder einem Kontakt über das Seitenpanel ein Label zuweisen.",
-    "LEARN_MORE": "Learn more about labels",
+    "LEARN_MORE": "Mehr über Labels erfahren",
     "SEARCH_404": "Es existieren keine Elemente, die dieser Abfrage entsprechen",
     "LIST": {
       "404": "In diesem Konto sind keine Labels verfügbar.",
@@ -41,17 +41,17 @@
     },
     "SUGGESTIONS": {
       "TOOLTIP": {
-        "SINGLE_SUGGESTION": "Add label to conversation",
+        "SINGLE_SUGGESTION": "Label zur Konversation hinzufügen",
-        "MULTIPLE_SUGGESTION": "Select this label",
+        "MULTIPLE_SUGGESTION": "Dieses Label auswählen",
-        "DESELECT": "Deselect label",
+        "DESELECT": "Label abwählen",
-        "DISMISS": "Dismiss suggestion"
+        "DISMISS": "Vorschlag verwerfen"
       },
       "POWERED_BY": "Chatwoot AI",
       "DISMISS": "Verwerfen",
-      "ADD_SELECTED_LABELS": "Add selected labels",
+      "ADD_SELECTED_LABELS": "Ausgewählte Labels hinzufügen",
-      "ADD_SELECTED_LABEL": "Add selected label",
+      "ADD_SELECTED_LABEL": "Ausgewähltes Label hinzufügen",
-      "ADD_ALL_LABELS": "Add all labels",
+      "ADD_ALL_LABELS": "Alle Labels hinzufügen",
-      "SUGGESTED_LABELS": "Suggested labels"
+      "SUGGESTED_LABELS": "Vorgeschlagene Labels"
     },
     "ADD": {
       "TITLE": "Label hinzufügen",

app/javascript/dashboard/i18n/locale/de/macros.json

@@ -1,10 +1,11 @@
 {
   "MACROS": {
     "HEADER": "Makros",
+    "DESCRIPTION": "A macro is a set of saved actions that help customer service agents easily complete tasks. The agents can define a set of actions like tagging a conversation with a label, sending an email transcript, updating a custom attribute, etc., and they can run these actions in a single click.",
+    "LEARN_MORE": "Learn more about macros",
     "HEADER_BTN_TXT": "Neues Makro hinzufügen",
     "HEADER_BTN_TXT_SAVE": "Makro speichern",
     "LOADING": "Makros abrufen",
-    "SIDEBAR_TXT": "<p><b>Makros</b><p> Ein Makro ist eine Reihe gespeicherter Aktionen, mit denen Kundendienstmitarbeiter Aufgaben einfach erledigen können. Die Agenten können eine Reihe von Aktionen definieren, z. B. das Markieren einer Konversation mit einem Label, das Senden einer E-Mail-Transkription, das Aktualisieren eines benutzerdefinierten Attributs usw., und sie können diese Aktionen mit einem einzigen Klick ausführen. Wenn die Agenten das Makro ausführen, werden die Aktionen nacheinander in der definierten Reihenfolge ausgeführt. Makros verbessern die Produktivität und erhöhen die Konsistenz der Aktionen. </p><p>Ein Makro kann auf zwei Arten hilfreich sein. </p><p><b>Als Unterstützung eines Agenten:</b> Wenn ein Agent eine Reihe von Aktionen mehrmals durchführt, kann er sie als Makro speichern und alle Aktionen zusammen mit einem einzigen Klick ausführen.</p><p><b>Als Option zum Onboarding eines Teammitglieds:</b> Alle Der Agent muss während jedes Gesprächs viele verschiedene Überprüfungen/Aktionen durchführen. Das Onboarding eines neuen Support-Teammitglieds ist einfach, wenn vordefinierte Makros für das Konto verfügbar sind. Anstatt jeden Schritt im Detail zu beschreiben, kann der Manager/Teamleiter auf die Makros verweisen, die in verschiedenen Szenarien verwendet werden.</p>",
     "ERROR": "Etwas ist schiefgelaufen. Bitte versuche es erneut",
     "ORDER_INFO": "Makros werden in der Reihenfolge ausgeführt, in der Sie Ihre Aktionen hinzufügen. Sie können sie neu anordnen, indem Sie sie am Griff neben jedem Knoten ziehen.",
     "ADD": {

app/javascript/dashboard/i18n/locale/de/report.json

@@ -4,8 +4,8 @@
     "LOADING_CHART": "Diagrammdaten laden ...",
     "NO_ENOUGH_DATA": "Wir haben nicht genügend Datenpunkte erhalten, um einen Bericht zu erstellen. Bitte versuchen Sie es später erneut.",
     "DOWNLOAD_AGENT_REPORTS": "Agenten-Berichte herunterladen",
-    "DATA_FETCHING_FAILED": "Failed to fetch data, please try again later.",
+    "DATA_FETCHING_FAILED": "Daten konnten nicht abgerufen werden. Bitte versuchen Sie es später erneut.",
-    "SUMMARY_FETCHING_FAILED": "Failed to fetch summary, please try again later.",
+    "SUMMARY_FETCHING_FAILED": "Zusammenfassung konnte nicht abgerufen werden. Bitte versuchen Sie es später erneut.",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Konversationen",
@@ -40,12 +40,12 @@
         "DESC": "( Gesamt )"
       },
       "BOT_HANDOFF_COUNT": {
-        "NAME": "Handoff Count",
+        "NAME": "Übergabezählung",
         "DESC": "( Gesamt )"
       },
       "REPLY_TIME": {
-        "NAME": "Customer waiting time",
+        "NAME": "Wartezeit des Kunden",
-        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
+        "TOOLTIP_TEXT": "Die Wartezeit beträgt %{metricValue} (basierend auf %{conversationCount} Antworten)"
       }
     },
     "DATE_RANGE_OPTIONS": {
@@ -140,7 +140,7 @@
     ],
     "BUSINESS_HOURS": "Öffnungszeiten",
     "FILTER_ACTIONS": {
-      "CLEAR_FILTER": "Clear filter",
+      "CLEAR_FILTER": "Filter löschen",
       "EMPTY_LIST": "Keine Ergebnisse gefunden"
     }
   },
@@ -416,7 +416,7 @@
     "HEADER": "CSAT-Berichte",
     "NO_RECORDS": "Es sind keine Antworten zu CSAT Umfragen verfügbar.",
     "DOWNLOAD": "CSAT-Berichte herunterladen",
-    "DOWNLOAD_FAILED": "Failed to download CSAT Reports",
+    "DOWNLOAD_FAILED": "CSAT-Berichte konnten nicht heruntergeladen werden",
     "FILTERS": {
       "AGENTS": {
         "PLACEHOLDER": "Agenten wählen"
@@ -446,23 +446,23 @@
     }
   },
   "BOT_REPORTS": {
-    "HEADER": "Bot Reports",
+    "HEADER": "Bot-Berichte",
     "METRIC": {
       "TOTAL_CONVERSATIONS": {
-        "LABEL": "No. of Conversations",
+        "LABEL": "Anzahl der Konversationen",
-        "TOOLTIP": "Total number of conversations handled by the bot"
+        "TOOLTIP": "Gesamtzahl der vom Bot bearbeiteten Konversationen"
       },
       "TOTAL_RESPONSES": {
-        "LABEL": "Total Responses",
+        "LABEL": "Gesamtanzahl Antworten",
-        "TOOLTIP": "Total number of responses sent by the bot"
+        "TOOLTIP": "Gesamtzahl der vom Bot gesendeten Antworten"
       },
       "RESOLUTION_RATE": {
-        "LABEL": "Resolution Rate",
+        "LABEL": "Lösungsrate",
-        "TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
+        "TOOLTIP": "Gesamtzahl der vom Bot gelösten Konversationen / Gesamtzahl der vom Bot bearbeiteten Konversationen * 100"
       },
       "HANDOFF_RATE": {
-        "LABEL": "Handoff Rate",
+        "LABEL": "Übergaberate",
-        "TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
+        "TOOLTIP": "Gesamtzahl der an Agenten übergebenen Konversationen / Gesamtzahl der vom Bot bearbeiteten Konversationen * 100"
       }
     }
   },
@@ -482,7 +482,7 @@
       "NO_CONVERSATIONS": "Keine Konversation",
       "CONVERSATION": "%{count} Konversation",
       "CONVERSATIONS": "%{count} Konversationen",
-      "DOWNLOAD_REPORT": "Download report"
+      "DOWNLOAD_REPORT": "Bericht herunterladen"
     },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Konversationen von Agenten",
@@ -503,29 +503,29 @@
     }
   },
   "DAYS_OF_WEEK": {
-    "SUNDAY": "Sunday",
+    "SUNDAY": "Sonntag",
-    "MONDAY": "Monday",
+    "MONDAY": "Montag",
-    "TUESDAY": "Tuesday",
+    "TUESDAY": "Dienstag",
-    "WEDNESDAY": "Wednesday",
+    "WEDNESDAY": "Mittwoch",
-    "THURSDAY": "Thursday",
+    "THURSDAY": "Donnerstag",
-    "FRIDAY": "Friday",
+    "FRIDAY": "Freitag",
-    "SATURDAY": "Saturday"
+    "SATURDAY": "Samstag"
   },
   "SLA_REPORTS": {
-    "HEADER": "SLA Reports",
+    "HEADER": "SLA-Berichte",
-    "NO_RECORDS": "SLA applied conversations are not available.",
+    "NO_RECORDS": "SLA-angewandte Unterhaltungen sind nicht verfügbar.",
-    "LOADING": "Loading SLA data...",
+    "LOADING": "Lade SLA-Daten...",
-    "DOWNLOAD_SLA_REPORTS": "Download SLA reports",
+    "DOWNLOAD_SLA_REPORTS": "SLA-Berichte herunterladen",
-    "DOWNLOAD_FAILED": "Failed to download SLA Reports",
+    "DOWNLOAD_FAILED": "SLA-Berichte konnten nicht heruntergeladen werden",
     "DROPDOWN": {
       "ADD_FIlTER": "Filter hinzufügen",
-      "CLEAR_ALL": "Clear all",
+      "CLEAR_ALL": "Alle löschen",
-      "CLEAR_FILTER": "Clear filter",
+      "CLEAR_FILTER": "Filter löschen",
       "EMPTY_LIST": "Keine Ergebnisse gefunden",
-      "NO_FILTER": "No filters available",
+      "NO_FILTER": "Keine Filter verfügbar",
-      "SEARCH": "Search filter",
+      "SEARCH": "Suchfilter",
       "INPUT_PLACEHOLDER": {
-        "SLA": "SLA name",
+        "SLA": "SLA-Name",
         "AGENTS": "Agentenname",
         "INBOXES": "Posteingangsname",
         "LABELS": "Labelname",
@@ -537,28 +537,28 @@
       "LABELS": "Label",
       "TEAMS": "Team"
     },
-    "WITH": "with",
+    "WITH": "mit",
     "METRICS": {
       "HIT_RATE": {
-        "LABEL": "Hit Rate",
+        "LABEL": "Trefferquote",
-        "TOOLTIP": "Percentage of SLAs created were completed successfully"
+        "TOOLTIP": "Prozentsatz der erstellten SLAs, die erfolgreich abgeschlossen wurden"
       },
       "NO_OF_MISSES": {
-        "LABEL": "Number of Misses",
+        "LABEL": "Anzahl der Verfehlungen",
-        "TOOLTIP": "Total SLA misses in a certain period"
+        "TOOLTIP": "Gesamtanzahl der SLA-Verfehlungen in einem bestimmten Zeitraum"
       },
       "NO_OF_CONVERSATIONS": {
-        "LABEL": "Number of Conversations",
+        "LABEL": "Anzahl der Konversationen",
-        "TOOLTIP": "Total number of conversations with SLA"
+        "TOOLTIP": "Gesamtzahl der Konversationen mit SLA"
       }
     },
     "TABLE": {
       "HEADER": {
-        "POLICY": "Policy",
+        "POLICY": "Richtlinie",
         "CONVERSATION": "Konversation",
         "AGENT": "Agent"
       },
-      "VIEW_DETAILS": "View Details"
+      "VIEW_DETAILS": "Details anzeigen"
     }
   }
 }

app/javascript/dashboard/i18n/locale/de/settings.json

@@ -277,6 +277,7 @@
     "REPORTS_TEAM": "Team",
     "SET_AVAILABILITY_TITLE": "Setzen Sie sich als",
     "SLA": "SLA",
+    "CUSTOM_ROLES": "Custom Roles",
     "BETA": "Beta",
     "REPORTS_OVERVIEW": "Übersicht",
     "REAUTHORIZE": "Ihre Posteingangsverbindung ist abgelaufen. Bitte erneut verbinden,\n um weiterhin Nachrichten empfangen und senden zu können",

app/javascript/dashboard/i18n/locale/de/sla.json

@@ -1,6 +1,6 @@
 {
   "SLA": {
-    "HEADER": "SLA",
+    "HEADER": "Service Level Agreements",
     "ADD_ACTION": "Add SLA",
     "ADD_ACTION_LONG": "Create a new SLA Policy",
     "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",

app/javascript/dashboard/i18n/locale/el/advancedFilters.json

@@ -55,6 +55,9 @@
       "CREATED_AT": "Δημιουργήθηκε στις",
       "LAST_ACTIVITY": "Last activity"
     },
+    "ERRORS": {
+      "VALUE_REQUIRED": "Απαιτείται τιμή"
+    },
     "GROUPS": {
       "STANDARD_FILTERS": "Standard filters",
       "ADDITIONAL_FILTERS": "Additional filters",

app/javascript/dashboard/i18n/locale/el/agentMgmt.json

@@ -18,7 +18,8 @@
       "STATUS": "Κατάσταση",
       "ACTIONS": "Ενέργειες",
       "VERIFIED": "Επιβεβαιώθηκε",
-      "VERIFICATION_PENDING": "Σε αναμονή επιβεβαίωσης"
+      "VERIFICATION_PENDING": "Σε αναμονή επιβεβαίωσης",
+      "AVAILABLE_CUSTOM_ROLE": "Available custom role permissions"
     },
     "ADD": {
       "TITLE": "Προσθέστε έναν Πράκτορα στην ομάδα σας",

app/javascript/dashboard/i18n/locale/el/attributesMgmt.json

@@ -3,7 +3,8 @@
     "HEADER": "Προσαρμοζόμενες Ιδιότητες",
     "HEADER_BTN_TXT": "Προσθήκη προσαρμοσμένης ιδιότητας",
     "LOADING": "Λήψη προσαρμοσμένων ιδιοτήτων",
-    "SIDEBAR_TXT": "<p><b>Προσαρμοσμένες Ιδιότητες</b> <p>Μία προσαρμοσμένη ιδιότητα παρακολουθεί γεγονότα σχετικά με τις επαφές σας/συνομιλία σας — όπως το σχέδιο συνδρομής, ή όταν παραγγέλλουν το πρώτο αντικείμενο κ. λπ. <br /><br />Για τη δημιουργία μίας προσαρμοσμένης Ιδιότητας, απλά κάντε κλικ στο<b>Προσθήκη προσαρμοσμένης Ιδιότητας.</b> Μπορείτε επίσης να επεξεργαστείτε ή να διαγράψετε μια υπάρχουσα Προσαρμοσμένη Ιδιότητα κάνοντας κλικ στο κουμπί Επεξεργασία ή Διαγραφή.</p>",
+    "DESCRIPTION": "A custom attribute tracks additional details about your contacts or conversations—such as the subscription plan or the date of their first purchase. You can add different types of custom attributes, such as text, lists, or numbers, to capture the specific information you need.",
+    "LEARN_MORE": "Learn more about custom attributes",
     "ADD": {
       "TITLE": "Προσθήκη προσαρμοσμένης ιδιότητας",
       "SUBMIT": "Δημιουργία",

app/javascript/dashboard/i18n/locale/el/automation.json

@@ -1,9 +1,10 @@
 {
   "AUTOMATION": {
-    "HEADER": "Αυτοματισμοί",
+    "HEADER": "Αυτοματισμός",
+    "DESCRIPTION": "Automation can replace and streamline existing processes that require manual effort, such as adding labels and assigning conversations to the most suitable agent. This allows the team to focus on their strengths while reducing time spent on routine tasks.",
+    "LEARN_MORE": "Learn more about automation",
     "HEADER_BTN_TXT": "Προσθήκη Κανόνα Αυτοματισμού",
     "LOADING": "Λήψη κανόνων αυτοματισμού",
-    "SIDEBAR_TXT": "<p><b>Κανόνες Αυτοματισμού</b> <p>Ο Αυτοματισμός μπορεί να αντικαταστήσει και να αυτοματοποιήσει διαδικασίες που απαιτούν χειροκίνητη προσπάθεια. Μπορείτε να κάνετε πολλά πράγματα με την αυτοματοποίηση, συμπεριλαμβανομένης της προσθήκης ετικετών και την ανάθεση συνομιλίας στον καλύτερο πράκτορα. Έτσι, η ομάδα επικεντρώνεται σε αυτό που κάνουν καλύτερα και ξοδεύει λίγο χρόνο για χειρωνακτικές εργασίες.</p>",
     "ADD": {
       "TITLE": "Προσθήκη Κανόνα Αυτοματισμού",
       "SUBMIT": "Δημιουργία",

app/javascript/dashboard/i18n/locale/el/contactFilters.json

@@ -30,6 +30,9 @@
       "is_lesser_than": "Είναι μικρότερο από",
       "days_before": "Είναι x ημέρες πριν"
     },
+    "ERRORS": {
+      "VALUE_REQUIRED": "Απαιτείται τιμή"
+    },
     "ATTRIBUTES": {
       "NAME": "Όνομα",
       "EMAIL": "Email",

app/javascript/dashboard/i18n/locale/el/customRole.json

@@ -0,0 +1,91 @@
+{
+  "CUSTOM_ROLE": {
+    "HEADER": "Custom Roles",
+    "LEARN_MORE": "Learn more about custom roles",
+    "DESCRIPTION": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
+    "HEADER_BTN_TXT": "Add custom role",
+    "LOADING": "Fetching custom roles...",
+    "SEARCH_404": "Δεν υπάρχουν δεδομένα που να ταιριάζουν με αυτό το ερώτημα.",
+    "PAYWALL": {
+      "TITLE": "Upgrade to create custom roles",
+      "AVAILABLE_ON": "The custom role feature is only available in the Business and Enterprise plans.",
+      "UPGRADE_PROMPT": "Upgrade your plan to get access to advanced features like team management, automations, custom attributes, and more.",
+      "UPGRADE_NOW": "Upgrade now",
+      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
+    },
+    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "The custom role feature is only available in the paid plans.",
+      "UPGRADE_PROMPT": "Upgrade to a paid plan to access advanced features like audit logs, agent capacity, and more.",
+      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+    },
+    "LIST": {
+      "404": "There are no custom roles available in this account.",
+      "TITLE": "Manage custom roles",
+      "DESC": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
+      "TABLE_HEADER": [
+        "Όνομα",
+        "Περιγραφή",
+        "Permissions",
+        "Ενέργειες"
+      ]
+    },
+    "PERMISSIONS": {
+      "CONVERSATION_MANAGE": "Manage all conversations",
+      "CONVERSATION_UNASSIGNED_MANAGE": "Manage unassigned conversations and those assigned to them",
+      "CONVERSATION_PARTICIPATING_MANAGE": "Manage participating conversations and those assigned to them",
+      "CONTACT_MANAGE": "Manage contacts",
+      "REPORT_MANAGE": "Manage reports",
+      "KNOWLEDGE_BASE_MANAGE": "Manage knowledge base"
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "Όνομα",
+        "PLACEHOLDER": "Please enter a name.",
+        "ERROR": "Απαιτείται όνομα."
+      },
+      "DESCRIPTION": {
+        "LABEL": "Περιγραφή",
+        "PLACEHOLDER": "Please enter a description.",
+        "ERROR": "Η περιγραφή απαιτείται."
+      },
+      "PERMISSIONS": {
+        "LABEL": "Permissions",
+        "ERROR": "Permissions are required."
+      },
+      "CANCEL_BUTTON_TEXT": "Άκυρο",
+      "API": {
+        "ERROR_MESSAGE": "Αδυναμία σύνδεσης με τον Woot Server, Παρακαλώ προσπαθήστε αργότερα"
+      }
+    },
+    "ADD": {
+      "TITLE": "Add custom role",
+      "DESC": " Custom roles allows you to create roles with specific permissions and access levels to suit the requirements of the organization.",
+      "SUBMIT": "Καταχώρηση",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role added successfully."
+      }
+    },
+    "EDIT": {
+      "BUTTON_TEXT": "Επεξεργασία",
+      "TITLE": "Edit custom role",
+      "DESC": " Custom roles allows you to create roles with specific permissions and access levels to suit the requirements of the organization.",
+      "SUBMIT": "Ενημέρωση",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role updated successfully."
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Διαγραφή",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role deleted successfully.",
+        "ERROR_MESSAGE": "Αδυναμία σύνδεσης με τον Woot Server, Παρακαλώ προσπαθήστε αργότερα"
+      },
+      "CONFIRM": {
+        "TITLE": "Επιβεβαίωση Διαγραφής",
+        "MESSAGE": "Είσαστε σίγουροι για την διαγραφή ",
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/el/helpCenter.json

@@ -41,6 +41,7 @@
         "UPLOADING": "Ανέβασμα...",
         "SUCCESS": "Image uploaded successfully",
         "ERROR": "Error while uploading image",
+        "UN_AUTHORIZED_ERROR": "You are not authorized to upload images",
         "ERROR_FILE_SIZE": "Image size should be less than {size}MB",
         "ERROR_FILE_FORMAT": "Image format should be jpg, jpeg or png",
         "ERROR_FILE_DIMENSIONS": "Image dimensions should be less than 2000 x 2000"