diff --git a/enterprise/app/jobs/captain/hermes/outgoing_job.rb b/enterprise/app/jobs/captain/hermes/outgoing_job.rb
index aadb97604..1724afe41 100644
--- a/enterprise/app/jobs/captain/hermes/outgoing_job.rb
+++ b/enterprise/app/jobs/captain/hermes/outgoing_job.rb
@@ -55,17 +55,24 @@ class Captain::Hermes::OutgoingJob < ApplicationJob
   # Concatena texto de todas as msgs incoming entre a última resposta real
   # (não-reaction) do agente e a msg âncora. Retorna nil se só tem 1 msg
   # (pra dispatch usar message.content normal).
+  #
+  # Atenção: usa `reorder` em vez de `order` porque o model Message tem
+  # default_scope `order(created_at: :asc)` — sem reorder, a SQL final fica
+  # `ORDER BY created_at ASC, created_at DESC` e o ASC ganha. Resultado:
+  # last_real_outgoing virava a MAIS ANTIGA, agrupando msgs de turns
+  # passados (caso real: Hermes recebia "wifi+pet" colado mesmo em turns
+  # separados — visto em conv 6064 em 2026-05-02).
   def combined_incoming_content(conversation, anchor_message)
     last_real_outgoing = conversation.messages
                                      .where(message_type: :outgoing)
                                      .where("(content_attributes ->> 'is_reaction') IS NULL OR (content_attributes ->> 'is_reaction') != 'true'")
-                                     .order(created_at: :desc)
+                                     .reorder(created_at: :desc)
                                      .first
 
     scope = conversation.messages.where(message_type: :incoming).where('created_at <= ?', anchor_message.created_at)
     scope = scope.where('created_at > ?', last_real_outgoing.created_at) if last_real_outgoing
 
-    texts = scope.order(:created_at).pluck(:content).map(&:to_s).reject(&:blank?).uniq
+    texts = scope.reorder(created_at: :asc).pluck(:content).map(&:to_s).reject(&:blank?).uniq
     return nil if texts.size <= 1
 
     Rails.logger.info("[Captain::Hermes::Debounce] agrupando #{texts.size} msgs do cliente em conv #{conversation.id}")