Commit Graph

527 Commits

Author SHA1 Message Date
Gabriel Jablonski
e032fc7774
feat(whatsapp): convert inbox between WhatsApp providers (#268)
* feat(whatsapp): allow converting inbox between WhatsApp providers

Adds a Convert flow to switch a WhatsApp inbox between the four
supported providers (default/360dialog, whatsapp_cloud, baileys, zapi)
without losing conversations, agents, or history.

- Channel::Whatsapp#convert_provider! runs inside a transaction:
  disconnects the old provider, clears provider_connection and
  message_templates, assigns the new provider/config, and triggers
  webhook setup plus template resync on the new service.
- New POST /api/v1/accounts/:id/inboxes/:id/convert_provider endpoint
  guarded by InboxPolicy#convert_provider? (admin only).
- UI adds a Convert button on the inbox Settings page with a
  type-to-confirm ConvertInboxModal that lists the effects before
  redirecting to a dedicated route reusing the WhatsApp provider
  wizard in convert mode (phone number locked, current provider
  hidden from the picker).

* chore(whatsapp): polish convert UI colors and expand specs

- Settings: use slate for the Convert trigger and ruby for the modal
  confirm to mirror the delete gate instead of the less conventional
  amber variant.
- Drop the redundant "current provider is hidden from the list"
  sentence from the convert wizard description.
- Add specs for the post-conversion webhook setup path (triggered and
  skipped branches) and the sync_templates error-rescue behaviour.

* fix: address CodeRabbit review on convert-provider flow

- Whitelist provider_config keys in the convert endpoint via permit
  rather than permit!, and default to an empty hash when omitted so
  the request no longer crashes.
- Pre-validate the new provider config before disconnecting the old
  session so a bad target config no longer terminates the existing
  provider; also keep the disconnect bound to the old provider_url.
- Guard ConvertInboxModal's submit handler so pressing Enter cannot
  bypass the type-to-confirm gate, and migrate it to <script setup>.
- Reject invalid ?provider= query values in convert mode so hidden
  providers (Twilio, the current provider) cannot be reached via URL.
- Await the inbox fetch in InboxConvert before running the route guard
  so directly opening the route for a non-WhatsApp inbox redirects.
- Remove the unreachable second CloudWhatsapp branch in Whatsapp.vue.

* fix: address second CodeRabbit round on convert-provider flow

- Unify provider picker validation so create mode also rejects
  unknown ?provider= values, with a single helper that accepts
  available providers plus the whatsapp_manual fallback.
- Simplify the pre-validation rollback in convert_provider!: the
  errors snapshot/merge dance was redundant because assign_attributes
  does not clear errors.
- Follow the repo convention of asserting on error.class.name so the
  rollback spec stays stable under reloading/parallel environments.
- Strengthen the controller success spec with provider_connection and
  message_templates cleanup invariants, and set Content-Type on the
  templates stub so HTTParty parses the empty data array correctly.

* fix: address third CodeRabbit round on convert-provider flow

- Add 360Dialog entry to the Whatsapp provider catalog, keep it hidden
  from the create picker (preserving the existing fork behavior) but
  expose it in the convert picker where it is a valid target. Restore
  URL reachability for ?provider=360dialog in create mode.
- Scope the WHATSAPP_MANUAL allowance to create mode only: the manual
  fallback flow is not reachable in convert mode.
- Redirect to the inboxes list in InboxConvert when the inbox is still
  absent after the store fetch, so the page no longer stays blank.
- Use an explicit allowlist of WhatsApp providers to gate the Convert
  button instead of negating Twilio, so adding a new WhatsApp channel
  type will not silently expose the flow.
- Bind the disabled provider display field with :value instead of
  v-model, since the underlying computed is getter-only.
- Add Content-Type: application/json to the templates stub in the
  model spec so HTTParty parses the empty data array.

* fix: address fourth CodeRabbit round on convert-provider flow

- Reject no-op conversions that target the same provider as the one
  already configured, so the endpoint no longer wipes provider
  connection and message templates on a request that changes nothing.
- Call the provider service's disconnect directly so failures abort
  the conversion instead of being silently swallowed; otherwise the
  old external session could remain live while the inbox flips to
  the new provider.
- Cover both behaviors with specs.

* fix: address fifth CodeRabbit round on convert-provider flow

- Reset the Vuelidate state when closing ConvertInboxModal so reopening
  the gate does not surface stale validation errors.
- Call teardown_webhooks before converting away from whatsapp_cloud so
  the Meta webhook subscription is removed for embedded_signup channels,
  mirroring the destroy-time cleanup (manual-setup channels keep the
  existing no-op behavior). Swallow teardown failures so a flaky Meta
  call does not abort the swap.
- Switch the rollback specs to compare message_templates counts instead
  of the boolean be_present matcher so they remain meaningful if the
  fixture happens to have an empty templates list.

* fix: address sixth CodeRabbit round on convert-provider flow

- Derive the convert header's current-provider label from the shared
  PROVIDER_CATALOG so the picker and header stay in sync.
- Assert the full Cloud provider_config payload and the absence of the
  Baileys-only provider_url key on both the controller success spec
  and the model atomic-swap spec.
- In the sync-error spec, reload and assert that the record was
  actually flipped to the new provider before the sync rescue fires,
  so the test can't pass on a pre-save failure.

* test: pin 422 error payload on convert_provider negative paths

The unsupported-conversion and invalid-config specs only checked the
status code, so they would have stayed green if the 422 started coming
from a different branch. Pin the response body so each example actually
covers the failure case it names.

* fix(baileys): save custom host as provider_url, not url

The Baileys form was writing the custom endpoint to
provider_config['url'] while the backend reads
provider_config['provider_url']. That silently broke the custom-host
feature for newly created or converted Baileys inboxes: they always
fell back to BAILEYS_PROVIDER_DEFAULT_URL. Align the key on both ends.

* fix(whatsapp): skip second validation pass in convert_provider!

The transaction's save! was re-running validate_provider_config after
the old provider's session had already been disconnected, so a transient
Graph API failure on the second check could roll back the swap while
leaving the external session terminated — the exact inconsistency the
pre-flight valid? was meant to rule out.

Capture the validated provider_config snapshot after valid? (so fields
populated by before_validation callbacks like webhook_verify_token are
preserved) and switch the final persist to save!(validate: false) so the
earlier check stays authoritative.

* fix: normalize provider-conversion failures and pass accountId

- The convert_provider action only rescued ActiveRecord::RecordInvalid,
  so disconnect/teardown failures bubbled up as 500 with no stable
  payload. Catch StandardError, log the class + message, and return a
  422 with a generic user-facing message so the dashboard can surface
  the error consistently.
- Nested settings routes live under /accounts/:accountId, so the
  router push from Settings.vue must include accountId alongside
  inboxId. Mirrors how sibling pages navigate to settings_inbox_show.

* fix: report missing :provider as 400 and sync modal v-model

- The generic rescue StandardError on convert_provider was masking
  ActionController::ParameterMissing behind a misleading
  provider-conversion error message. Catch it explicitly before the
  generic rescue and return 400 with the parameter-missing message.
- ConvertInboxModal's closeModal now drives localShow to false so
  parents using v-model:show stay in sync on every close path,
  not only when the explicit onClose listener flips the flag.

* fix(whatsapp): serialize concurrent convert_provider calls with_lock

Without a per-record lock, two admin requests against the same inbox
could both pass the pre-flight validation, race the disconnect/save,
and then run setup_webhooks/sync_templates in arbitrary order, leaving
the persisted provider out of sync with the external configuration.

Wrap the whole convert flow in with_lock so the loser blocks until the
winner commits; the subsequent no-op guard then rejects a second
conversion request targeting the provider the first one just set.

* test: harden convert_provider policy + controller failure specs

- Pass accountId explicitly in InboxConvert redirects so the route
  navigation mirrors how Settings.vue reaches settings_inbox_convert.
- Add a spec that assigns the agent to the inbox and still expects 401,
  so a future regression in InboxPolicy#convert_provider? can no longer
  slip past on the show policy alone.
- Add a spec that stubs convert_provider! to raise StandardError and
  asserts the controller's generic-failure 422 payload, pinning the
  dashboard contract for provider-side failures.

* test: pin convert_provider success response payload

Parse the rendered body and assert provider + provider_config so the
spec catches regressions where the DB is updated correctly but the
serialized response drifts (dashboard store commits response.data).

* fix(whatsapp): reset teardown guard after pre-conversion webhook cleanup

teardown_webhooks memoizes @webhook_teardown_initiated = true to prevent
double execution during destroy. Calling it from convert_provider!
leaves that flag set, so a subsequent destroy! or follow-up conversion
on the same instance would skip webhook removal silently. Reset the
flag in an ensure block so the destroy-time guard stays scoped to
destroy only.

* fix: include accountId in post-conversion redirect params

* test: pin same-provider convert returns 422

* fix(whatsapp): reset template columns when post-conversion sync fails

* fix(convert): enforce provider allowlist in InboxConvert route guard

* test: broaden Cloud templates stub to match account-scoped path

* test(whatsapp): cover cloud to baileys conversion branch
2026-04-18 20:57:27 -03:00
gabrieljablonski
112385fd9e Merge branch 'main' into chore/merge-4.13.0
Resolves 26 conflicts via manual review. Key decisions:

- signature: kept fork's send-time architecture (PR #79), discarded upstream's
  editor-manipulation functions
- WhatsApp incoming: combined fork's two-layer locking (source_id + contact
  phone) with upstream's blocked-contact drop. Fixed pre-existing regression
  where echoes were silently dropped
- InstallationConfig: upstream's simplified coder (validated against legacy
  YAML-in-jsonb data)
- schema.rb: regenerated, stripped kanban tables from other branches,
  restored f_unaccent SQL function
2026-04-17 16:23:47 -03:00
Sojan Jose
aee979ee0b
fix: add explicit remove assignment actions to macros and automations (#12172)
This updates macros and automations so agents can explicitly remove
assigned agents or teams, while keeping the existing `Assign -> None`
flow working for backward compatibility.

Fixes: #7551
Closes: #7551

## Why
The original macro change exposed unassignment only through `Assign ->
None`, which made macros behave differently from automations and left
the explicit remove actions inconsistent across the product. This keeps
the lower-risk compatibility path and adds the explicit remove actions
requested in review.

## What this change does
- Adds `Remove Assigned Agent` and `Remove Assigned Team` as explicit
actions in macros.
- Adds the same explicit remove actions in automations.
- Keeps `Assign Agent -> None` and `Assign Team -> None` working for
existing behavior and stored payloads.
- Preserves backward compatibility for existing macro and automation
execution payloads.
- Downmerges the latest `develop` and resolves the conflicts while
keeping both the new remove actions and current `develop` behavior.

## Validation
- Verified both remove actions are available and selectable in the macro
editor.
- Verified both remove actions are available and selectable in the
automation builder.
- Applied a disposable macro with `Remove Assigned Agent` and `Remove
Assigned Team` on a real conversation and confirmed both fields were
cleared.
- Applied a disposable macro with `Assign Agent -> None` and `Assign
Team -> None` on a real conversation and confirmed both fields were
still cleared.
2026-04-16 15:57:41 +05:30
Gabriel Jablonski
3aca86aa43
feat(internal-chat): implement internal chat system for agents (#247)
* feat(internal-chat): implement internal chat system for agents (Phase 1+2 MVP)

Add a Slack/Discord-style internal messaging system for Chatwoot agents with
text channels (public/private), direct messages, reactions, typing indicators,
and real-time updates via ActionCable.

Backend:
- 6 database migrations (categories, channels, members, messages, attachments, reactions)
- 6 models under InternalChat:: namespace with validations and associations
- API controllers for categories, channels, messages, members, and reactions
- Pundit policies for authorization (public/private/DM access control)
- MessageCreateService, TypingStatusManager, DefaultChannelSetupService
- InternalChatListener for real-time broadcasting to channel members
- Event types for internal chat events
- Default category/channel setup for new and existing accounts

Frontend:
- Vuex store modules for channels, messages, and typing status
- API clients for channels and messages
- Vue 3 components: InternalChatLayout, ChannelSidebar, ChannelView,
  ChannelHeader, MessageList, MessageBubble, MessageEditor,
  EmojiReactionPicker, ReactionDisplay, TypingIndicator
- Sidebar integration with "Internal Chat" menu item
- ActionCable handlers for real-time message/reaction/typing events
- Route definitions and i18n translations

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* test(internal-chat): add comprehensive specs for models, controllers, policies, services, and listener

- 6 model specs (74 examples) covering associations, validations, scopes, methods
- 5 request specs for all API controllers (categories, channels, messages, members, reactions)
- 4 policy specs testing authorization rules for all actions
- 3 service specs (DefaultChannelSetupService, MessageCreateService, TypingStatusManager)
- 1 listener spec testing real-time broadcasting for all event types
- 6 FactoryBot factories with traits for all InternalChat models

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): fix dispatcher mock in service specs and cursor pagination test

- Allow dispatcher.dispatch in service specs to handle Account.created
  callbacks from factory setup before asserting specific event dispatch
- Fix after-cursor pagination test by adding 1 second offset to avoid
  timestamp precision issues with iso8601 rounding

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): address CodeRabbit review — 7 critical security/correctness fixes

- Scope member creation through Current.account.users to prevent cross-account membership
- Scope member_ids in DM creation through Current.account to prevent cross-account invites
- Scope reaction message lookup through channel account to prevent cross-account access
- Fix Vuex store to commit messages array instead of response envelope
- Add UUID generation callback on Channel model (before_validation)
- Add channel access check to reaction deletion policy
- Validate parent_id belongs to same channel in MessageCreateService

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): address CodeRabbit round 2 + fix ChannelSidebar runtime error

- Re-throw error in fetchMessages instead of swallowing with empty array
- Wrap message + attachment creation in transaction for atomicity
- Fix factory to derive account from message (prevent cross-account fixtures)
- Guard listener against cross-account mismatch (not just missing records)
- Add cross-account regression tests to listener spec
- Fix ChannelSidebar computed properties to default to empty arrays

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* feat(internal-chat): auto-setup default channels on account creation and migration

- Add after_create_commit :setup_internal_chat callback on Account model
- Add data migration to create default channels for existing accounts
- Make DefaultChannelSetupService convergent (find_or_create) instead of
  bail-on-exists, so it can sync new members on subsequent runs
- Fix specs to handle default category/channel created by callback

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): avoid Vuex state mutation in sort + align muted styling in fallback section

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): fix store module name mismatch — register as 'internalChat' not 'internalChatChannels'

Components dispatch to 'internalChat/get' but the module was registered
as 'internalChatChannels'. Also fix ActionCable handlers to use
'internalChat/messages/' nested module path.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* i18n(internal-chat): add pt-BR translations for internal chat feature

Backend: default_category_name ('Canais') and default_channel_name ('Geral')
Frontend: all 40+ keys translated to Brazilian Portuguese

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): handle ISO 8601 timestamps in MessageBubble and MessageList

The API returns created_at as ISO strings but messageTimestamp() expects
Unix seconds and MessageList used `* 1000`. Now handles both formats.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* docs(internal-chat): build swagger output for internal chat API endpoints

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* docs(internal-chat): register internal chat tags and paths in swagger index

Add tag definitions and path entries for all 5 internal chat resource
groups in swagger/index.yml and swagger/paths/index.yml. Rebuild output.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* i18n(internal-chat): add SIDEBAR.INTERNAL_CHAT key to pt-BR settings

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): comprehensive review fixes — backend and frontend

Backend:
- Add attachments to message API responses in both controllers
- Add internal_chat_channel_updated listener handler
- Include reactions in message event broadcast data

Frontend:
- Fix ActionCable dispatch paths to use correct action names
  (addMessageFromCable, updateMessageFromCable, deleteMessageFromCable)
- Connect typingUsers to internalChatTypingStatus store getter
- Fix message field references (edited → content_attributes.edited_at)
- Fix channel type comparisons (use 'private_channel'/'dm' strings)
- Add parent 'internal_chat' to sidebar activeOn array
- Increment unread_count on ActionCable message receive
- Add loadMore handler for cursor-based pagination
- Remove unused is-direct-message prop from InternalChatLayout

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* feat(internal-chat): implement phases 3-5 — threads, mentions, notifications, polls, drafts

Phase 3 — Threads, Mentions, Notifications:
- MentionService: parse @user mentions, @all (admin only), generate notifications
- NotificationService: create notifications for channel messages (respects mute)
- Add internal_chat_message/mention notification types to Notification model
- ThreadPanel.vue: slide-out panel for threaded replies
- Integrate mentions + notifications into MessageCreateService

Phase 4 — Polls:
- 3 new migrations: polls, poll_options, poll_votes tables
- 3 new models: Poll, PollOption, PollVote with validations
- PollsController: create poll, vote, unvote with routes
- PollService: voting logic with multiple choice + revote support
- PollCreator.vue: modal for creating polls with options
- PollDisplay.vue: vote UI with progress bars and results
- Polls Vuex store module
- INTERNAL_CHAT_POLL_VOTED event type

Phase 5 — Drafts:
- 1 new migration: drafts table
- Draft model with validations
- DraftsController: full CRUD (replace stub)
- DraftsList.vue: list all user drafts with navigation
- Drafts Vuex store module with auto-save
- Draft route and sidebar integration

Phase 6 — Feature Flag:
- Add INTERNAL_CHAT feature flag to features.yml and featureFlags.js

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): fix API routing for drafts and polls, add poll voting ActionCable handler

- Fix draft API client to use channel-scoped PATCH/DELETE endpoints
- Create dedicated polls API client with correct poll-based endpoints
- Update polls store to use InternalChatPollsAPI with pollId-based voting
- Add ActionCable handler for internal_chat.poll.voted events
- Add thread and drafts routes to sidebar activeOn array
- Fix drafts store to pass channelId to API calls

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): fix poll response format and API client routing (review round 2)

- Return message with embedded poll data instead of raw poll response
- Add poll data to message_response in messages controller
- Create dedicated InternalChatPollsAPI client with correct endpoints
- Update PollDisplay.vue to read from message.poll or content_attributes.poll
- Use option.voted flag instead of checking voters array
- Add missing PERCENTAGE i18n key to pt-BR
- Remove unused currentUserId prop from PollDisplay

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): fix poll voting and draft lookup bugs (review round 3)

- Fix draft getter to use internal_chat_channel_id field name
- Split poll set_poll into vote/unvote variants — unvote doesn't need option_id
- Unvote finds user's vote by user_id across all poll options
- Fix ChannelView to extract pollId from message.poll before dispatching
- Fix unvote handler to not require optionId

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix: address CodeRabbit review feedback (round 3)

- Expose is_dm, favorited, muted on channel API responses
- Normalize poll cable updates into message-shaped patch
- Add file presence validation to MessageAttachment
- Remove duplicate mention notifications from MentionService
- Make data migration rollback safe (IrreversibleMigration)
- Update factory to include file by default

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix: return 201 for channel creation and optimize DM lookup

- Return :created (201) instead of :ok (200) for channel creation
- Replace O(n) Ruby scan with SQL-based DM lookup using ARRAY_AGG

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix: address CodeRabbit review feedback (round 5)

- Broadcast channel event after create for real-time notifications
- Separate create/update strong params to prevent channel_type transitions
- Use strong params for typing_status input
- Replace find_by with detect on preloaded collections to fix N+1
- Preload attachments with blobs in show response

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix: address CodeRabbit review feedback (round 6)

- Serialize DM creation with advisory lock to prevent duplicates
- Broadcast channel deletion event for real-time UI updates
- Use strong params for mark_unread message_id
- Batch unread count computation to eliminate N+1 in index

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix: eliminate N+1 in compute_unread_counts with single JOIN query

Replace per-membership COUNT loop with a single JOIN + GROUP BY query
that returns all unread counts in one database call.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): quality fixes, missing tests, and Playwright E2E setup

Addresses quality issues found during review and fills test coverage gaps
for the internal chat feature.

Backend fixes:
- Return 201 for all create endpoints (messages, categories, polls, reactions, members)
- Fix N+1 queries: replies.size, poll votes, category channels.count, votes.exists?
- Fix pagination has_more logic to check page size instead of total count
- Scope poll vote/unvote to current account (security fix)
- Add internal_chat.messages.deleted i18n key
- Use find_by! in mark_unread for proper 404 on non-members
- Guard time param parsing with rescue ArgumentError
- Align message response format between channels and messages controllers
- Switch notification service to ActionCable-only (avoid push/email crashes)

Frontend fixes:
- Fix pinned message detection (content_attributes.pinned, not message.pinned)
- Fix thread reply count key (replies_count, not thread_replies_count)
- Fix markUnread to pass message_id parameter
- Fix pagination: PREPEND_MESSAGES mutation instead of overwriting
- Fix typing status to read Vuex reactive state, not stale closure
- Fix deleteDraft argument shape (pass { channelId, draftId })
- Fix DM channel filtering (check both is_dm and channel_type)
- Fix DraftsList navigation to use correct channel ID key
- Wire PollCreator to poll button in MessageEditor
- Wire settings event handler on ChannelHeader
- Reset PollCreator isSubmitting on timeout

New RSpec tests (67 examples):
- Factories: polls, poll_options, poll_votes, drafts
- Model specs: Poll, PollOption, PollVote, Draft
- Controller specs: PollsController, DraftsController
- Service specs: PollService, NotificationService, MentionService

Playwright E2E setup (37 tests):
- Install Playwright with Chromium
- Auth helper with Devise Token Auth login flow
- 8 test suites: navigation, channels, messaging, DMs, reactions, threads, polls, mark-read-unread

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix: address CodeRabbit review feedback (round 7)

Backend:
- Use lambda for UUID default in channels migration
- Wrap poll creation in transaction for atomicity
- Preload replies in thread action to avoid N+1
- Broadcast replies_count + attachments in listener (match REST shape)
- Scope draft listing through accessible channels
- Key draft upserts/deletes by parent_id for thread drafts

Frontend:
- Remove duplicate poll methods from internalChatMessages.js (use internalChatPolls.js)
- Persist toggleMute/toggleFavorite to backend via updateMember API
- Clear active channel on DELETE_CHANNEL mutation
- Skip unread increment for active channel in ActionCable handler
- Filter archived channels from sidebar getters
- Fix ChannelHeader isArchived to check status === 'archived'
- Prevent duplicate reactions in ADD_REACTION mutation
- Merge poll data into existing content_attributes on cable updates
- Guard infinite scroll against duplicate loads
- Add response.ok() check in E2E auth helper, remove hardcoded account ID

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix: address CodeRabbit review feedback (round 8)

- Remove unused nested typingStatus module from internalChat store
- Add parent_id to draft uniqueness scope and migration index
- Exclude reaction creator from reaction_created broadcast
- Preload attachments and poll associations in thread/messages queries
- Handle `after` fetches with APPEND_MESSAGES mutation
- Wrap channel creation payloads under `channel` key in E2E helpers

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix: rewrite Playwright E2E tests to use actual UI interactions

Completely rewrote all 8 E2E test suites to work with the live app:
- Test through actual UI interactions, not API bypass
- Use correct Portuguese (pt_BR) locale strings
- Use structural selectors matching real Vue component DOM
- Dynamic account ID from login response (no hardcoded values)
- 3 parallel workers, increased timeouts for reliability
- API calls only for preconditions (seeding test data)

29 tests passing across navigation, channels, messaging, DMs,
reactions, threads, polls, and mark-read-unread suites.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix: use partial unique indexes for draft uniqueness with NULL parent_id

PostgreSQL treats NULL as distinct in unique constraints, so a composite
index on (user_id, channel_id, parent_id) allows duplicate root drafts.
Split into two partial indexes: one for root drafts (WHERE parent_id IS
NULL) and one for thread drafts (WHERE parent_id IS NOT NULL).

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix: address CodeRabbit review feedback (round 9)

- Remove duplicate index on internal_chat_polls.internal_chat_message_id
  (keep only unique index)
- Add options validation in polls create (return 400 instead of 500)
- Add expiration check to unvote action (match vote behavior)
- Use strong params in messages update action

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix: address CodeRabbit review feedback (round 10)

- Change channel associations from destroy_async to destroy (FK
  constraints are ON DELETE RESTRICT, blocking async deletion)
- Remove unused internal_chat notification types and PRIMARY_ACTORS
  entry (notification service uses ActionCable only, no DB records)

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix: address CodeRabbit review feedback (round 11)

- Scope category_id to current account in channels controller (security)
- Defer message-created event in poll creation until after transaction
- Change message associations from destroy_async to destroy (FK compat)
- Validate option belongs to poll in poll_service
- Use strong params for emoji in reactions controller

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix: address CodeRabbit review feedback (round 12)

Backend (9 fixes):
- Gate message update/destroy by channel accessibility in policy
- Guard content_attributes nil before merge in polls controller
- Fix after-cursor pagination to use limit() instead of last()
- Wrap revote in transaction for atomicity in poll service
- Make unvote option-specific for multi-choice polls
- Exclude own messages from unread count
- Make channel activity update monotonic (only write if newer)
- Include actor in message/reaction broadcasts (multi-tab support)
- Return 400 for empty member create instead of 201

Frontend (8 fixes):
- Show uncategorized channels even when categories exist
- Clear editor on channel switch when no draft exists
- Soft-delete messages in store (update in place, don't remove)
- Guard ThreadPanel against out-of-order fetch responses
- Replace hardcoded channel label with i18n key in DraftsList
- Add accessible name to settings button in ChannelHeader
- Add aria-label to search field in ChannelSidebar
- Make MessageBubble actions keyboard-accessible via focus-within

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix: address CodeRabbit review feedback (round 13)

- Fix keyword argument mismatch in reactions dispatch_reaction_event
- Add user_id to reaction cable broadcast for shape consistency with REST

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): quality fixes, expanded RSpec + Playwright E2E tests

Fix isArchived computed (checked .archived instead of .status), fix
ReactionDisplay user identification (.user?.id vs .user_id), update
17 spec assertions from :success to :created on create endpoints,
add 32 new RSpec examples (polls, drafts, services), and rewrite
8 Playwright E2E test files with correct selectors, proper test
isolation, and dynamic user ID discovery.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix: address CodeRabbit review feedback (round 14)

Prevent duplicate votes on same option in multi-choice polls with
explicit BadRequest guard. Add internal_chat webhook events to
ALLOWED_WEBHOOK_EVENTS so users can subscribe to them.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix: include poll data in ActionCable broadcast for poll messages

Extract base_message_data helper and enrich message_event_data with
poll options when the message has an associated poll, ensuring
realtime subscribers receive the same poll data as REST API clients.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix: address CodeRabbit review feedback (round 15)

Backend: wrap single-choice revotes in transaction, capture member
tokens before channel destroy, exclude own messages from unread count,
strip attachments from deleted messages, enrich poll broadcast payload.

Frontend: use getCurrentRole getter, fix public-results poll display,
sync thread replies via store, add close button a11y, pass option_id
to unvote API, pass parent_id to deleteDraft API.

Models: handle nil last_read_at for new members, skip content
validation for attachment-only messages, align PollService guards
with controller, change category dependent to nullify.

Swagger: add attachments to message schema, fix create status to 201.
E2E: remove fragile waitForTimeout.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): fix 21 UX/functional issues

Address 21 UX gaps discovered during product testing:

Sidebar & Navigation:
- Fix search icon overlap, extend search to description + DM members
- Add create channel/DM/category buttons and modals
- Show DM member names instead of null
- Include members data in channel index API for DMs

Message Interactions:
- Add delete confirmation dialog
- Implement inline message editing with cancel support
- Toggle emoji reactions (add/remove)
- Support multiple pinned messages with click-to-scroll
- Prevent thread replies from appearing in main chat
- Fix reply count live updates
- Hide pin button on thread messages
- Improve deleted message styling with greyed-out card
- Replace spinner with skeleton loading
- Add markdown toolbar (bold/italic/code)
- Fix thread editing and add vote/unvote handlers

Features & Polish:
- Implement channel settings slide-over panel
- Fix thread loading not affecting main channel spinner
- Fix poll creation field name mismatch with backend API
- Fix drafts: show channel names, handle DM navigation

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): use Dialog modal for delete confirmation

Replace window.confirm with the project's Dialog component for
message delete confirmation, providing a consistent UI experience.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix: address CodeRabbit review feedback (round 16)

- Require content field in message update OpenAPI schema

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix: address CodeRabbit review feedback (round 17)

- Sanitize advisory lock SQL with sanitize_sql_array
- Use semantic button for pinned message banner
- Add aria-label to ChannelSettings close button
- Add type="button" to all ChannelSettings buttons
- Gate channel/DM/category creation to admins
- Replace hardcoded 'Direct Message' with i18n key

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix: address CodeRabbit review feedback (round 18)

- Wrap DM creation payload in channel key for consistency
- Replace raw text in category select with i18n key
- Add IME composition guard to prevent premature send

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* feat(internal-chat): UX round 2, rich editor, team members, drag-and-drop

- Reduce sidebar spacing between search bar and drafts
- Fix search icon overlapping placeholder text
- Replace inline category form with Dialog modal
- Add collapsible sidebar sections with localStorage persistence
- Add drag-and-drop channels across categories (admin-only, vuedraggable)
- Replace textarea editor with WootWriter ProseMirror rich text editor
- Replace regex markdown rendering with shared MessageFormatter
- Wire draft auto-save pipeline with WootWriter (3s debounce watcher)
- Add team + agent selection when creating private channels
- Auto-add all agents when creating public channels
- Sync team members to linked channels via TeamMember callback
- Fix member list not loading on first settings panel open
- Complete PT-BR translations for all internal chat strings

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* feat(internal-chat): UX round 3, Enter-to-send, mentions, copy link, poll modal

- Send with Enter (not Cmd+Enter), Shift+Enter for newlines
- Enable @mentions via WootWriter suggestions plugin
- Refocus editor after sending a message
- Copy link to message button in hover toolbar
- Poll creator refactored to Dialog with confirm-discard on close
- Channel type uses Switch instead of dropdown
- Category uses components-next Select instead of native select
- Skeleton loading: only on initial load, spinner for pagination
- Scroll position preserved when loading older messages
- Mute/Favorite buttons fixed (store members updated after fetch)
- Add/remove channel members after creation (admin-only)
- Save draft immediately when switching channels
- Settings sidebar remembers open/closed state via localStorage
- Search icon overlap fixed (increased padding)

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): DM settings, copy updates, input refocus, member UX

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): member edit for private only, emoji overflow, reaction tooltips

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): thread count sync, scroll loading, copy link, thread/settings exclusivity

- Fix thread reply count doubling (remove duplicate INCREMENT_REPLY_COUNT from sendThreadReply, cable handles it)
- Fix copy link button (use window.location.origin + pathname as fallback)
- Hide poll button in thread editor
- Add "Also send in #channel" checkbox for thread replies
- Increase scroll threshold for loading older messages (100px instead of 0)
- Track and stop loading when oldest message reached
- Thread and settings panels are mutually exclusive
- Refocus editor after send with delayed focus

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): scroll to linked message via ?messageId= query param

Read messageId from route query on mount, scroll to and highlight the
target message after messages load, then clean the query param.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): prevent editor from becoming unfocusable after send

Root cause: passing disabled prop to WootWriter applies pointer-events-none
and ProseMirror does not re-enable contenteditable when disabled returns to
false. Fix: never disable the WootWriter, use a local isSending guard to
prevent double-sends. Refocus 300ms after send for ProseMirror state reload.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): simplify send guard, no artificial timeout

Content is cleared immediately before emit, so canSend naturally
returns false (empty content). No isSending guard needed.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): align poll option remove buttons vertically

Increase padding to p-1.5 and add flex-shrink-0 for consistent sizing.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): close poll modal after creating poll

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): poll option X button alignment, discard modal on submit

- Button uses explicit 34px height matching input, no items-center
- Reset form before closing dialog so hasUnsavedChanges is false

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): close settings sidebar when clicking reply

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): update poll UI after voting, fix re-vote error

Vote/unvote actions now dispatch updateMessageFromCable with the API
response to update poll state locally. Pass channelId to enable this.
Clicking an already-voted option correctly triggers unvote.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): include poll data in message response, add timer and voters

Backend: message_response now includes poll data (options, votes, voted
status, voters for public polls) via eager-loaded poll association.
This fixes polls not rendering after page reload.

Frontend PollDisplay:
- Countdown timer showing time remaining until poll closes
- Read-only state when expired (div instead of button, no hover)
- Voter names shown below each option (public polls or admin)
- Prefer content_attributes.poll over message.poll for fresh data

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): include channel_id in poll voted cable broadcast

The poll_event_data was missing internal_chat_channel_id, so the
frontend cable handler could not route the update to the correct
channel's message store.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): poll vote highlight, typing off, reaction broadcast, translations

- Preserve per-user voted flags when merging cable poll broadcast
- Send typing_off after 3s of no typing activity
- Include internal_chat_channel_id in reaction event broadcasts
- Fix reaction deleted handler to also check channel_id field
- Simplify "also send in" copy (works for both channels and DMs)
- Add PT-BR translation for ALSO_SEND_IN_CHANNEL

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* feat(internal-chat): unified reaction popover with all emoji groups

Clicking any reaction badge opens a single popover showing all reactions
grouped by emoji with user names. Current user can remove their own
reaction via X button. Replaces per-reaction popover with unified view.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): wire close DM button to archive and navigate home

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* feat(internal-chat): close DM via hidden flag on channel membership

Add hidden boolean to channel_members table. Close DM sets hidden=true
via member update API. Sidebar filters out hidden DMs. New messages on
a DM channel automatically unhide all members via listener callback.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): reaction popover, user names, file upload support

- Include user name in reaction API response (was missing)
- Redesign reaction popover: flat list with emoji + name per row,
  aligned X button for removing own reactions
- Add file upload: paperclip button opens file picker, attached files
  shown as chips with remove, sent via FormData with message
- Store action and API client support files parameter

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): reaction user names, unreact button, attachment rendering

- Include user name in reactions across all endpoints (messages_controller,
  listener base_message_data)
- Make unreact X button always visible (bg-n-alpha-2 background)
- Render message attachments as downloadable links with paperclip icon

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* feat(internal-chat): image preview for attachments in messages and editor

Messages: images render inline with max-h-60, non-images as download links.
Editor: image files show thumbnail preview, non-images show file icon + name.
Remove button as floating circle on top-right corner of each attachment.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): attachment preview matches conversation pattern

- File previews show name + size (e.g. "2 MB") in a horizontal card
- Image thumbnails as 32px squares, non-images show document emoji
- Remove button is a visible X icon (not a floating circle)
- Layout matches AttachmentsPreview from conversation ReplyBox

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): auto-detect image file type from MIME on upload

MessageCreateService now detects file type from content_type instead of
defaulting to :file. Images are correctly tagged as :image so they
render inline in message bubbles.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): include file_url in cable broadcast, fix filename display

Listener attachment_event_data now includes file_url so attachments
render correctly on real-time messages without page refresh.
MessageBubble extracts filename from URL or falls back to file_type+ext.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): pin attachments, edit members modal, settings persistence

- Skip content validation when pinning/unpinning (fixes pin on file-only messages)
- Add EditMembersModal with search, add, and remove members for private channels
- Fix settings sidebar always opening: @close now calls handleToggleSettings
  which updates localStorage, not just sets ref to false

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): fix X buttons for attachment remove and reaction unreact

Replace Icon component with inline SVG cross for reliable rendering.
Both attachment remove and reaction unreact buttons now show a visible
X icon at all times with proper vertical alignment.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): allow any user to pin messages, not just sender/admin

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): restore Icon component for X buttons (size-4 in size-6 container)

SVG inline approach didn't render. Reverted to Icon i-lucide-x with
larger sizes (size-4 icon in size-6 button) which renders reliably.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): use p-1 + size-4 pattern for X buttons (matches message toolbar)

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* feat(internal-chat): thread indicator on messages from threads, allow pinning all

- Show "Thread" badge with icon on messages that have parent_id,
  clicking it opens the parent thread
- Remove parent_id restriction from canPin, any non-deleted message
  can be pinned

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): thread indicator, poll close loop, thread navigation

- Hide thread indicator inside thread panel (inThread prop)
- Open parent thread when clicking thread badge on messages with parent_id
- Fix PollCreator infinite close loop (handleClose no longer calls
  dialogRef.close, since Dialog already triggered the close)
- Look up parent message in store when opening thread from indicator

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* fix(internal-chat): poll duration translations and clickable switch labels

- Duration options use i18n keys (EN + PT-BR: 24 horas, 7 dias, etc.)
- Multiple choice and Public results switches toggle by clicking label

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* feat(internal_chat): enhance message handling and search functionality

- Added broadcasting of typing off events in InternalChatListener.
- Included member user IDs in channel data for better context.
- Updated message model to allow optional sender association.
- Implemented team mention expansion in MentionService to include team members.
- Enhanced message creation service to store mentioned user IDs in content attributes.
- Introduced a new SearchService for searching channels, DMs, and messages.
- Updated API responses to include has_unread_mention flag for channels.
- Added tests for user deletion behavior in internal chat, ensuring message preservation and reaction handling.
- Improved draft model to allow coexistence of root and thread drafts.
- Added unique indexes for drafts to prevent duplicate entries.
- Implemented foreign key constraints with appropriate delete behaviors for internal chat models.

* feat(internal-chat): swagger docs, webhook events, search UX improvements

Add Swagger documentation for drafts, polls, and search endpoints.
Wire internal_chat_message_deleted and internal_chat_channel_updated
webhook events to the UI and listener. Improve search empty state with
min-chars hint and friendly no-results message. Update CLAUDE.md to
include pt_BR translations.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

* feat(internal-chat): add draft count display in channel sidebar

* chore: remove playwright config and dependencies

* feat(internal-chat): polish UX, swagger updates, and migration consolidation

- Editor toolbar shortcuts (@ and #) with instant popover trigger,
  including accent-insensitive matching and wider conversation popover
- Localized last activity time and inbox name on conversation preview cards
- Thread + main interplay: also-send-in-channel mirror, parent_id filter,
  per-message conversation link, hidden buttons inside thread view,
  reactions update across both lists, scroll-to-message behavior
- Search service uses f_unaccent for messages, channel names and user names
  via dedicated GIN trigram functional indexes
- Renamed InternalChat::ProGating to InternalChat::Limits with neutral
  semantics
- Consolidated 17 internal chat migrations into 3 (tables, default channels,
  unaccent search) and added a rake task to ensure the f_unaccent function
  exists before db:schema:load
- Swagger paths and definitions updated to match the current state of the
  feature (also_send_in_channel, status codes, pro-required responses,
  hidden member flag, search meta fields, etc.)

* fix(internal-chat): use Rake task augmentation for db:schema:load hook

The previous `Rake::Task['db:schema:load'].enhance(...)` guarded by
`task_defined?` silently no-op'd in CI when the rake file loaded before
ActiveRecord's rake_tasks block ran. Re-opening `db:schema:load` via
Rake's `task name => deps` DSL augments the existing task regardless of
load order, ensuring the f_unaccent function is created before schema.rb
references it.

* fix(internal-chat): enhance db:schema:load from Rakefile after load_tasks

Adding the prereq inside lib/tasks/internal_chat_search.rake (via either
`Rake::Task#enhance` or task DSL augmentation) was being silently dropped
in CI, presumably due to load order between application rake files and
ActiveRecord's `rake_tasks` block. Moving the `enhance` to the Rakefile
itself, after `Rails.application.load_tasks`, guarantees both
`db:schema:load` and `db:internal_chat:ensure_search_functions` are
defined before the prereq is added.

Also leaves a debug `puts` in the task body so future regressions are
visible from CI logs.

* chore(internal-chat): add diagnostic logging to f_unaccent hook

* fix(internal-chat): install f_unaccent on all envs iterated by db:schema:load

Rails' `db:schema:load` in development env iterates over BOTH the
development and test databases (see
`ActiveRecord::Tasks::DatabaseTasks.each_current_environment`), but our
hook was only installing the function on the currently-connected
database. CI defaults to development env (no `RAILS_ENV` set), so the
function landed on `chatwoot_dev` while `chatwoot_test` remained
without it, causing the schema load to fail when creating the functional
indexes against the test DB.

The hook now mirrors the same iteration logic and installs the function
on every relevant config, restoring the original AR connection
afterwards.

* fix(internal-chat): align listener spec with current broadcast payload

- internal_chat_message_created now emits two broadcasts (the message
  itself plus an automatic typing_off), so the spec switches to
  `allow`/`have_received` to assert the message broadcast without caring
  about the additional typing_off call.
- internal_chat_reaction_created payload uses `message_id`, not
  `internal_chat_message_id`. Update the spec expectation to match.

* chore(internal-chat): remove redundant DSL augmentation in rake task

* fix(internal-chat): harden gates, kill N+1s and reduce race risk

Closes review findings raised on the internal chat PR:

- Restrict role mass-assignment in ChannelMembersController so only
  account administrators can promote new members to channel admin.
- Wrap private-channel create/unarchive in a Postgres advisory lock per
  account so concurrent requests can no longer bypass the freemium limit.
- Replace `replies.size` and `votes.size` (per-broadcast queries) with
  `replies_count` / `votes_count` counter caches.
- Make `update_channel_activity` an atomic compare-and-set update so
  concurrent message creates can never regress `last_activity_at`.
- Optimize `Poll#total_votes_count` to use the cached column and eager-
  loaded options instead of a per-poll `votes.count` query.
- Add `internal_chat_messages.account_id` foreign key (`ON DELETE
  CASCADE`) to prevent orphan rows.
- Escape HTML in `ChannelSidebar.highlightMatch` to close a v-html XSS
  via incomplete tags in message search snippets.
- Cleanup `typingOffTimer` on `ChannelView` unmount.
- Add stable sort to `getChannelsByCategory` (alphabetical) and
  `getDMChannels` (last activity) to prevent UI reorder thrash.
- Localize `PollDisplay` time-remaining strings (en + pt-BR).
- Add specs covering the 90-day search history filter and the search
  controller endpoint, plus regenerate the consolidated migration
  with the new columns and FK.

* docs(swagger): note role mass-assignment restriction on channel members

Document that the `role` field on the channel member create payload is
silently coerced to `member` for callers that are not account
administrators, matching the controller behavior introduced in the
previous commit.

---------

Co-authored-by: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
2026-04-11 13:50:15 -03:00
Gabriel Jablonski
b0a8fa70d0
fix(signatures): allow admins to manage inbox signatures without explicit membership (#260)
Administrators have access to all inboxes in an account but the
validate_inbox_access filter only checked InboxMember records, returning
401 for admins not explicitly added as inbox members.
2026-04-09 16:17:20 -03:00
Shivam Mishra
871f2f4d56
fix: harden fetching on upload endpoint (#14012) 2026-04-08 10:47:54 +05:30
Shivam Mishra
4f94ad4a75
feat: ensure signup verification [UPM-14] (#13858)
Previously, signing up gave immediate access to the app. Now,
unconfirmed users are redirected to a verification page where they can
resend the confirmation email.

- After signup, the user is routed to `/auth/verify-email` instead of
the dashboard
- After login, unconfirmed users are redirected to the verification page
- The dashboard route guard catches unconfirmed users and redirects them
- `active_for_authentication?` is removed from the sessions controller
so unconfirmed users can authenticate — the frontend gates access
instead
- If the user visits the verification page after already confirming,
they're automatically redirected to the dashboard
- No session is issued until the user is verified

<details><summary>Demo</summary>
<p>

#### Fresh Signup


https://github.com/user-attachments/assets/abb735e5-7c8e-44a2-801c-96d9e4823e51

#### Google Fresh Signup


https://github.com/user-attachments/assets/ab9e389a-a604-4a9d-b492-219e6d94ee3f


#### Create new account from Dashboard


https://github.com/user-attachments/assets/c456690d-1946-4e0b-834b-ad8efcea8369



</p>
</details>

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2026-04-07 13:45:17 +05:30
Muhsin Keloth
b3d0af84c4
fix(widget): Queue SDK-set conversation attributes and labels for first message (#13912)
### Description

When integrating the web widget via the JS SDK, customers call
setConversationCustomAttributes and setLabel on chatwoot:ready — before
any conversation exists. These API calls silently fail because the
backend endpoints require an existing conversation. When the visitor
sends their first message, the conversation is created without those
attributes/labels, so the message_created webhook payload is missing the
expected metadata.

This change queues SDK-set conversation custom attributes and labels in
the widget store when no conversation exists yet, and includes them in
the API request when the first message (or attachment) creates the
conversation. The backend now permits and applies these params during
conversation creation — before the message is saved and webhooks fire.

###  How to test

  1. Configure a web widget without a pre-chat form.
2. Open the widget on a test page and run the following in the browser
console after chatwoot:ready:
`window.$chatwoot.setConversationCustomAttributes({ plan: 'enterprise'
});`
`window.$chatwoot.setLabel('vip');` // must be a label that exists in
the account
  3. Send the first message from the widget.
4. Verify in the Chatwoot dashboard that the conversation has plan:
enterprise in custom attributes and the vip label applied.
5. Set up a webhook subscriber for `message_created` confirm the first
payload includes the conversation metadata.
6. Verify that calling `setConversationCustomAttributes` / `setLabel` on
an existing conversation still works as before (direct API path, no
regression).
  7. Verify the pre-chat form flow still works as expected.
2026-04-02 12:09:24 +04:00
Sivin Varghese
23786bcb52
chore: mark conversation notifications as read on visit (#13906) 2026-03-26 14:01:26 +05:30
gabrieljablonski
8fcef79847 Merge branch 'chatwoot/develop' into chore/merge-upstream-4.12.0 2026-03-20 00:27:45 -03:00
gabrieljablonski
d3ce2a4cf9 Merge branch 'main' into chore/merge-upstream-4.12.0 2026-03-19 23:24:55 -03:00
Gabriel Jablonski
a996b920e8
feat: group conversations (#228)
* feat: add group and conversation types to contacts and conversations, and implement conversation group membership model

* chore: add factory and specs for conversation group member model

* chore: add group type checks and associations for contacts and conversations

* refactor: remove scopes from ConversationGroupMember model

* refactor: remove scopes from ConversationGroupMember model specs

* refactor: enhance conversation type migration with concurrent indexing

* feat: add is_active index and scopes to ConversationGroupMember model

* feat: implement GroupConversationHandler for managing group conversations

* feat: add group_type attribute to contact creation

* fix: update WHATSAPP_CHANNEL_REGEX to allow up to 20 digits to handle group jid

* feat: handle group JID format in remote_jid method

* chore: update group contact info when finding or creating group contact

* chore: refactor and implement contact message handling and message creation logic for baileys single contact conversation

* feat: implement group message handling and metadata fetching in WhatsApp service

* chore: add spec for group type handling in contact creation for individual and group contacts

* chore: add specs for test scopes in conversation group members

* chore: update documentation for sender phone extraction in group conversation handler

* chore: move GroupConversationHandler concern to correct dir

* chore: implement specs for recipient_id handling to individual and group contacts

* chore: add group message handling specs for incoming messages

* chore: enhance group message handling to prevent race conditions

* chore: add group_metadata method to with error handling

* chore: add test for sending messages to group recipients in WhatsappBaileysService

* chore: raise error for unsuccessful response in group_metadata method

* chore: adds tests for group metadata retrieval and error handling

* chore: refactor build_sender_contact_attributes to avoid double call methods

* chore: update error handling for attachment download failure in message creation

* chore: optimize update_contact_info method to use compact hash for updates

* chore: simplify find_or_create_sender_contact method return values

* chore: rename group and individual contact message handlers

* chore: remove pointless comments from group contact message handler methods

* chore: refine sender JID extraction logic to remove unnecessary checks

* chore: remove phone number in spec for group contact attributes

* chore: implement sync_group route

* chore: implement get group_members route

* fix: sync_group participants creation handling

* chore: update contact avatar handling in group message processing

* chore: move sync_group functionality for conversation model

* feat: add sync_group action to ConversationsController and route

* fix: set contact name to phone in group message processing

* chore: refine group member retrieval logic in sync_group service and view

* feat: implement group participants update handling

* feat: implement group updates handling and localization for group activities

* chore: add handling for group membership requests and icon changes

* chore: add authorization for sync_group action in ContactsController

* chore: add sync_group endpoint specs for contact management

* chore: add authorization for sync_group action in ConversationsController

* chore: add specs for sync_group endpoint in ConversationsController

* chore: refactor index action in GroupMembersController for improved conversation filtering

* chore: add request specs for group_members endpoint in ContactsController

* chore: add specs for sync_group method in Conversation model

* chore: add specs for sync_group method in Channel::Whatsapp model

* chore: remove comments in find_or_create_group_conversation method

* chore: add specs for Contacts::SyncGroupService to validate group contact behavior

* chore: add specs for Whatsapp::BaileysHandlers::GroupsUpdate to validate group updates

* chore: add specs for Whatsapp::BaileysHandlers::GroupParticipantsUpdate to handle group participant actions

* chore: add fallback for identifier when contact has no phone_number in SendOnWhatsappService

* chore: add specs for group membership request and icon change handling in MessagesUpsert

* chore: add specs for sync_group method to handle group metadata and participant updates

* chore: update sync_group method to retrieve group members and adjust JSON response

* chore: update conversation query to filter by group type in GroupMembersController

* chore: update conversation creation in group_members_controller_spec to specify conversation_type as group

* chore: update find_or_create_group_conversation to include pending conversations

* chore: refactor sync_group method and enhance specs for group conversation handling

* feat: add GroupEventHelper module for managing group activities and contacts

* chore: refactor group contact inbox and conversation creation methods in group handlers

* chore: remove unnecessary check for blank participant contacts in sync_group_members method

* feat: implement message receipt update handling for WhatsApp integration

* chore: resolve rubocop rule for update_last_seen_at method

* chore: update swagger with endpoints for syncing group information and listing group members

* chore: integrate Contacts::SyncGroupService in group members controller, enhance error handling and update swagger

* chore: include participant information in reaction and quoted message keys for send message in group conversations

* chore: enhance whatsapp_baileys_service with participant handling for message keys

* feat: add skill for writing RSpec tests in the project

* fix: update recipient_id logic to directly use contact identifier for group contacts

* chore: implement group stub message handling for membership requests and icon changes

* fix: update whatsapp inbox source_id validation regex spec

* chore: fix spec for contact syncing group

* chore: remove readTimestamp handling and related tests for message read updates in group

* Cayo oliveira/cu 86af01932/4 backend gerenciamento dos grupos (#221)

* feat: add is_active index and scopes to ConversationGroupMember model

* feat: implement GroupConversationHandler for managing group conversations

* feat: add group_type attribute to contact creation

* fix: update WHATSAPP_CHANNEL_REGEX to allow up to 20 digits to handle group jid

* feat: handle group JID format in remote_jid method

* chore: update group contact info when finding or creating group contact

* chore: refactor and implement contact message handling and message creation logic for baileys single contact conversation

* feat: implement group message handling and metadata fetching in WhatsApp service

* chore: add spec for group type handling in contact creation for individual and group contacts

* chore: add specs for test scopes in conversation group members

* chore: update documentation for sender phone extraction in group conversation handler

* chore: move GroupConversationHandler concern to correct dir

* chore: implement specs for recipient_id handling to individual and group contacts

* chore: add group message handling specs for incoming messages

* chore: enhance group message handling to prevent race conditions

* chore: add group_metadata method to with error handling

* chore: add test for sending messages to group recipients in WhatsappBaileysService

* chore: raise error for unsuccessful response in group_metadata method

* chore: adds tests for group metadata retrieval and error handling

* chore: refactor build_sender_contact_attributes to avoid double call methods

* chore: update error handling for attachment download failure in message creation

* chore: optimize update_contact_info method to use compact hash for updates

* chore: simplify find_or_create_sender_contact method return values

* chore: rename group and individual contact message handlers

* chore: remove pointless comments from group contact message handler methods

* chore: refine sender JID extraction logic to remove unnecessary checks

* chore: remove phone number in spec for group contact attributes

* chore: implement sync_group route

* chore: implement get group_members route

* fix: sync_group participants creation handling

* chore: update contact avatar handling in group message processing

* chore: move sync_group functionality for conversation model

* feat: add sync_group action to ConversationsController and route

* fix: set contact name to phone in group message processing

* chore: refine group member retrieval logic in sync_group service and view

* feat: implement group participants update handling

* feat: implement group updates handling and localization for group activities

* chore: add handling for group membership requests and icon changes

* chore: add authorization for sync_group action in ContactsController

* chore: add sync_group endpoint specs for contact management

* chore: add authorization for sync_group action in ConversationsController

* chore: add specs for sync_group endpoint in ConversationsController

* chore: refactor index action in GroupMembersController for improved conversation filtering

* chore: add request specs for group_members endpoint in ContactsController

* chore: add specs for sync_group method in Conversation model

* chore: add specs for sync_group method in Channel::Whatsapp model

* chore: remove comments in find_or_create_group_conversation method

* chore: add specs for Contacts::SyncGroupService to validate group contact behavior

* chore: add specs for Whatsapp::BaileysHandlers::GroupsUpdate to validate group updates

* chore: add specs for Whatsapp::BaileysHandlers::GroupParticipantsUpdate to handle group participant actions

* chore: add fallback for identifier when contact has no phone_number in SendOnWhatsappService

* chore: add specs for group membership request and icon change handling in MessagesUpsert

* chore: add specs for sync_group method to handle group metadata and participant updates

* chore: update sync_group method to retrieve group members and adjust JSON response

* chore: update conversation query to filter by group type in GroupMembersController

* chore: update conversation creation in group_members_controller_spec to specify conversation_type as group

* chore: update find_or_create_group_conversation to include pending conversations

* chore: refactor sync_group method and enhance specs for group conversation handling

* feat: add GroupEventHelper module for managing group activities and contacts

* chore: refactor group contact inbox and conversation creation methods in group handlers

* chore: remove unnecessary check for blank participant contacts in sync_group_members method

* chore: update swagger with endpoints for syncing group information and listing group members

* chore: integrate Contacts::SyncGroupService in group members controller, enhance error handling and update swagger

* fix: update recipient_id logic to directly use contact identifier for group contacts

* chore: implement group stub message handling for membership requests and icon changes

* fix: update whatsapp inbox source_id validation regex spec

* chore: fix spec for contact syncing group

* fix: optimize update_last_seen_at method to use update_columns

* feat: Implement full frontend and backend support for group conversations

- Added PRD for group conversations detailing frontend and backend requirements.
- Created new Baileys TypeScript definitions for group-related functions.
- Renamed `conversation_type` to `group_type` in the database and updated all references.
- Implemented API serialization for `group_type` in conversation and contact responses.
- Developed Vuex store module for managing group members.
- Created UI components for group management, including group creation, member management, and metadata editing.
- Integrated @mention functionality for group conversations and real-time updates via ActionCable.

* feat: [US-001] - Rename conversation_type to group_type on conversations

- Add migration to rename column and indexes
- Update Conversation model enum to group_type
- Update GroupConversationHandler concern
- Update controllers (contacts, group_members)
- Update all backend specs

* chore: mark US-001 complete, update progress log, fix rubocop annotation

* feat: [US-002] - Serialize group_type fields in API responses

* feat: [US-003] - Add group_type filter to conversations index

* feat: [US-004] - Add group_type to filter_keys.yml and FilterService

* feat: US-005 - Backend group creation endpoint

- Add POST /api/v1/accounts/:account_id/groups endpoint
- Add Groups::CreateService to orchestrate Baileys group creation
- Extend WhatsappBaileysService and BaseService with group management methods
- Add routes for group members, metadata, invite, and join requests
- Returns 403 when agent lacks inbox access, 422 when provider is unavailable

* feat: US-006 - Backend add/remove members and role management endpoints

- Add create/destroy/update actions to GroupMembersController
- Delegate group management methods from Channel::Whatsapp to provider_service
- create adds members via Baileys and creates ConversationGroupMember records
- destroy removes a member by ID and sets is_active false
- update promotes/demotes a member and updates their role

* feat: US-007 - Backend group metadata update endpoint

- Add PATCH /contacts/:id/group_metadata endpoint
- Updates group subject via Baileys and syncs contact name
- Updates group description via Baileys and syncs additional_attributes.description
- Returns 422 when provider is unavailable

* feat: US-008 - Backend invite link management endpoints

- Add GET /contacts/:id/group_invite to retrieve current invite code/url
- Add POST /contacts/:id/group_invite/revoke to revoke and get new invite code/url
- Returns 422 when provider is unavailable

* feat: US-009 - Backend join request management endpoints

- Add GET /contacts/:id/group_join_requests to list pending join requests
- Add POST /contacts/:id/group_join_requests/handle to approve/reject requests
- Uses request_action param to avoid conflict with Rails reserved params[:action]
- Returns 422 when provider is unavailable

* feat: US-010 - Extend MentionService for contact mentions

- Extract mention://contact/ID/Name URIs from message content
- Store mentioned contact IDs in message.content_attributes[mentioned_contacts]
- Existing user/team mention handling unchanged

* feat: US-011 - Frontend API clients for all group endpoints

- Add app/javascript/dashboard/api/groupMembers.js
- Exports 11 methods: getGroupMembers, syncGroup, createGroup, updateGroupMetadata,
  addMembers, removeMembers, updateMemberRole, getInviteLink, revokeInviteLink,
  getPendingRequests, handleJoinRequest

* feat: US-012 - Frontend Vuex store module groupMembers

- Add groupMembers store module with fetch, sync, addMembers, removeMembers, updateMemberRole actions
- Add SET_GROUP_MEMBERS and SET_GROUP_MEMBERS_UI_FLAG mutation types
- Register module in store index

* feat: US-013 - Frontend i18n keys for group features

- Add groups.json with keys for group info, filter, creation modal, metadata editing, invite link, member management, join requests, and mention dropdown
- Register groups.json in i18n locale en/index.js

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>

* feat: US-014 - Frontend group_type filter in ConversationBasicFilter

- Add chatGroupTypeFilter state, getter, mutation, and action to conversations store
- Add getChatGroupTypeFilter getter
- Add group_type param to ConversationApi.get()
- Add Type filter section to ConversationBasicFilter with All/Individual/Group options
- Persist group_type to UI settings under conversations_filter_by.group_type
- Restore group_type from UI settings on page load
- Include groupType in conversationFilters and pass as group_type param to API

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>

* feat: US-013 - Frontend — i18n keys for group features (en + pt-BR)

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: [US-014] - Frontend — add group_type filter to ConversationBasicFilter

All implementation was already in place from prior work:
- ConversationBasicFilter.vue has Type section with All/Individual/Group options
- ChatList.vue handles group_type in conversationFilters and restores from UI settings
- Store has setChatGroupTypeFilter action, getChatGroupTypeFilter getter
- API maps groupType → group_type query param

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-015 - Frontend — add group_type to advanced filter system

- Add GROUP_TYPE to CONVERSATION_ATTRIBUTES in filterHelper.js
- Add group_type filter definition in provider.js (components-next)
- Add group_type to legacy advancedFilterItems/index.js and filterAttributeGroups
- Add group_type to automationHelper conditionFilterMaps
- Add group_type to customViewsHelper getValuesForFilter
- Add group_type options to ChatList setParamsForEditFolderModal
- Add GROUP_TYPE i18n key in en and pt_BR advancedFilters.json

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-016 - Frontend — GroupContactInfo basic display

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-017 - Frontend — GroupContactInfo sync button

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-018 - integrate GroupContactInfo in ContactPanel

- Import GroupContactInfo component
- Conditionally render GroupContactInfo when group_type === 'group'
- Keep ContactInfo for individual conversations (no regression)
- Dynamic sidebar title: 'Group' for groups, 'Contact' for individual
- contact_notes and contact_attributes accordion sections unchanged

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-019 - Frontend — group creation UI modal

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-020 - Frontend — member management UI in GroupContactInfo

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-021 - Frontend — group metadata editing UI

Add inline editing for group name, description, and avatar in GroupContactInfo:
- Click group name to edit inline, save on Enter/blur
- Click description to edit inline with textarea, save on blur
- Click avatar to open file picker for upload via contacts/update
- Loading states on all fields during save
- Success/error alerts for all operations
- updateGroupMetadata action added to groupMembers store

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-022 - Frontend — invite link management UI

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-023 - Frontend — join request management UI

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-024 - Frontend — group message bubbles: sender name with color

- Add sender name display above incoming message bubbles in group conversations
- Deterministic color per sender using AVATAR_COLORS palette (name.length % 6)
- Sender name hidden for consecutive messages from the same sender
- Individual conversation bubbles unchanged
- Pass groupWithPrevious and isGroupConversation props through MessageList → Message

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-025 - Frontend — group message bubbles: sender avatar

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: Add Ralph Wiggum AI agent script for managing tool execution and progress tracking

* feat: US-026 - Frontend — @mention dropdown for group conversations

- Create TagGroupMembers.vue component for group member mention suggestions
- Modify Editor.vue: add isGroupConversation/groupContactId props, render
  TagGroupMembers for group non-private context
- Modify ReplyBox.vue: compute isGroupConversation and groupContactId from
  currentChat, pass to WootMessageEditor
- @ mention plugin isAllowed now triggers for group conversations
- In individual conversations or private notes, existing behavior unchanged

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-027 - Frontend — mention rendering in group message bubbles

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-028 - Frontend ActionCable handler for contact.group_synced event

- Backend: Include group_members data in contact.group_synced ActionCable payload
- Frontend: Register contact.group_synced handler in ActionCableConnector
- Frontend: Add setGroupMembers action to groupMembers store for direct commits
- Tests: ActionCable handler spec + groupMembers store spec for new action

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: Update progress tracking for group conversations feature - mark tests as passing

* fix: sender click case mismatch and filter dropdown spacing

- Message.vue: use case-insensitive comparison for sender type check
  (Contact.push_event_data returns 'contact' but SENDER_TYPES.CONTACT is 'Contact')
- ConversationBasicFilter.vue: replace last:mt-4 with flex-col gap-4
  for consistent spacing between all three filter sections

* fix: four bugs found during manual testing review

- ContactPanel.vue: fix i18n key GROUP.INFO.SIDEBAR_TITLE → GROUP.SIDEBAR_TITLE
- groupMembers.js API: fix syncGroup HTTP method GET → POST to match backend route
- group_members_controller.rb: remove SyncGroupService from index action
- filterHelpers.js: add missing group_type case to getValueFromConversation

* docs: update progress with bug fix learnings

* chore: implement group creation functionality in UI components

* chore: add copy invite link functionality and update UI components

* feat: US-041 - Backend — ensure group_type is set on existing contacts and conversations

GroupConversationHandler#update_group_contact_info now sets group_type: :group
on contacts that are incorrectly typed as individual.

GroupConversationHandler#find_or_create_group_conversation updates existing
conversation's group_type to :group if it is currently :individual.

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* chore: mark US-041 as complete

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-029 - i18n keys for You badge and group settings (en + pt-BR)

All i18n keys already existed from prior iterations. Verified presence
and updated PRD status.

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-030 - fix Baileys API route/method mismatches

Fix on_whatsapp to dig('data') before accessing first element.
Update spec stubs to match { data: [...] } response envelope.

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-031 - group_leave, group_setting_update, group_join_approval_mode methods

All methods, delegates, and error handling already implemented.
Verified specs pass.

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-032 - persist group settings, invite code, and profile picture during sync

Add try_update_group_avatar to fetch and attach group profile picture
during sync_group. Update spec stubs for profile-picture-url endpoint.

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-033 - GroupSettingsController with leave, update, toggle

Controller and routes already implemented. Verified rubocop passes.

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-034 - remove inbox_contact_id from provider_config and jbuilder

Already removed in prior iterations. Verified no references remain.

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-035 - refactor TagGroupMembers to phone_number matching

Already implemented. Verified excludePhoneNumber prop and filtering.

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-036 - remove InboxContact.vue and settings tab

Already removed in prior iterations. Verified no references remain.

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-037 - add You badge in GroupContactInfo member list

Already implemented with isOwnMember check and blue badge styling.

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-038 - fix inline edit for group name and description

Already implemented with phone number normalization. Verified code.

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-039 - group settings section UI with toggles

Already implemented. Settings toggles, API calls, and i18n verified.

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-040 - leave group UI with confirmation and auto-resolve

Already implemented. Leave button, confirmation, and API call verified.

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-050 - Create GroupMember model and migration

New group_members table with group_contact_id, contact_id, role, is_active.
Unique index on (group_contact_id, contact_id). Associations added to Contact.

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-064 - Helper method to find channel from group contact

Add Contact#group_channel to decouple channel lookup from conversations.
Update GroupMembersController and GroupSettingsController to use it.

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-052 - Update GroupConversationHandler to use GroupMember

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-057 - Update GroupMembersController to query GroupMember

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-058 - Update GroupSettingsController to not depend on conversations

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-060 - Update group_members jbuilder views

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-059 - Remove group_members association from Conversation model

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat: US-051 - Remove ConversationGroupMember model and table

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* chore: mark all stories complete, update progress

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* feat(groups): real-time group panel, avatar refresh on icon change, editable name/description

- Add group_type to Conversations::EventDataPresenter#push_data and
  Contact#push_event_data so WebSocket events carry the field, enabling
  the frontend to switch to GroupContactInfo in real-time
- Update handle_icon_change_stub to call try_update_group_avatar with
  force: true, purging the cached avatar and fetching the new one
- Add force parameter to try_update_group_avatar to support re-fetching
- Remove isInboxAdmin gate from name/description editing in
  GroupContactInfo so any user can click to edit (server validates)

* fix(groups): rewrite SyncGroupService and simplify group metadata channel lookup

- Rewrite SyncGroupService to use contact.group_channel directly instead
  of iterating conversations; find or create a conversation for sync
- Simplify GroupMetadataController to use @contact.group_channel instead
  of querying conversations; remove local contact/attribute updates since
  the Baileys API handles persistence via webhook events

* feat(groups): resolve conversations when inbox phone leaves or is removed

- Add resolve_conversations_if_inbox_left to GroupParticipantsUpdate
- Resolves all open/pending conversations when the inbox phone number
  is removed from or leaves a group

* feat(groups): add paginated member list with infinite scroll

- Backend: add pagination to GroupMembersController (page/per_page,
  default 10, ordered admins first); add meta with pagination info
  to the jbuilder response
- Frontend: update groupMembers API to accept page param; add
  APPEND_GROUP_MEMBERS and SET_GROUP_MEMBERS_META mutations; implement
  paginated fetch with append and isFetchingMore flag in store

* feat(groups): support Ctrl+Click on group message sender to open in new tab

- navigateToGroupSender now accepts the event and checks for
  Ctrl/Cmd+Click to open the sender contact in a new tab

* chore(i18n): update leave group confirmation text in en and pt_BR

* fix(groups): handle phone format differences in You badge and admin detection

- Extract phonesMatch helper that compares last 8 digits as fallback,
  handling Brazilian 9th digit discrepancy (e.g. +5587988465072 vs
  +558788465072)
- Apply to both isOwnMember and isInboxAdmin computed properties

* feat(groups): auto-sync members on mount, show existing members immediately

- On mount, fetch existing DB members first so they display instantly
- Then silently attempt a background sync to refresh from WhatsApp
- If sync fails (e.g. WhatsApp disconnected), existing members remain
  displayed without any user-facing error

* fix(groups): pin own member on first page and return inbox phone in meta

The "You" badge was not appearing because the inbox's own member could be
missing from the first paginated page in large groups (admins sorted first).

Backend:
- Pin the inbox's own member at the top of page 1 regardless of sort order
- Return inbox_phone_number in the group members meta response
- Use last-8-digit SQL fallback for Brazilian 9th-digit phone mismatches

Frontend:
- Use meta.inbox_phone_number for the inboxPhone computed
- Fix declaration order to satisfy no-use-before-define lint rule

* fix(groups): fix member action dropdown clipped by overflow container

The promote/demote/remove dropdown menu was invisible because the member
list had `overflow-y-auto max-h-80`, clipping any absolutely-positioned
dropdown rendered inside it.

- Remove overflow container from member list; let the sidebar scroll
- Replace scroll-based infinite loading with IntersectionObserver on a
  sentinel element for cleaner pagination trigger
- All member action logic (promote, demote, remove) was already wired;
  the dropdown is now visible on hover

* fix(groups): keep member action dropdown visible when menu is open

The opacity-0/group-hover classes on the action menu wrapper caused the
DropdownMenu to become invisible as soon as the mouse left the row.
Now the wrapper stays fully opaque while the menu is active.

* fix(groups): move clickaway to member list wrapper to prevent instant close

v-on-clickaway was bound to every member's action div individually.
Clicking the three-dot button on one member fired closeMemberMenu from
all other members' clickaway handlers, closing the menu instantly.

Moved the directive to the single member list container instead.

* feat: add WhatsApp mention conversion (incoming + outgoing)

- New MentionConverterService for bidirectional mention handling
- Incoming: converts @phone/mentionedJid to mention://contact/ URIs
- Outgoing: extracts mention://contact/ URIs into WhatsApp mentions array
- Supports @everyone/todos group mentions
- WhatsApp renderer preserves mention display text instead of raw URI

* fix: preserve mention display text in WhatsApp renderer

mention:// URIs now render as display name text instead of the raw URL
when converting markdown to WhatsApp format

* feat: add @everyone mention option in group conversations

- Everyone item shown at top of mention dropdown
- Searchable by 'all', 'todos', 'everyone' keywords
- i18n keys added for en and pt-BR

* refactor: use Switch component for group settings toggles

- Add disabled prop to Switch component
- Replace custom toggle buttons in GroupContactInfo with Switch
- Loading spinner shown alongside toggle while toggling

* feat(whatsapp): add group sync status tracking (group_left, group_last_synced_at)

* feat(whatsapp): hide group management UI when group_left is true

* fix(groupMembers): include inbox phone number in group members state and sync event

* feat(whatsapp): wrap group settings and leave in Accordion component

* feat(groupMembers): handle group creator modification errors and update error messages

* feat(groupMembers): enhance invite link functionality and clean up UI state after copying

* refactor: remove sync_group functionality from conversations and related specs

* feat(GroupContactInfo): implement scroll-based loading for group members

* docs(swagger): add group API endpoints and remove conversation sync_group

- Remove dead conversation/{id}/sync_group swagger entry and file
- Update group_members.yml with pagination params, POST operation, and $ref schema
- Add swagger for: group_members_member (PATCH/DELETE), group_metadata,
  group_invite, group_invite_revoke, group_join_requests,
  group_join_requests_handle, group_settings, group_settings_leave,
  group_settings_toggle_join_approval, groups/create
- Add group_member schema definition
- Add Groups tag to application tag_groups
- Register all 12 group endpoints in paths/index.yml

* feat(WhatsappBaileysService): enhance mention handling by replacing @DisplayName with @lid/@phone in outgoing text

* feat(groups): move group sync to background job with 15-min cooldown

- Create Contacts::SyncGroupJob that checks group_last_synced_at
  before calling SyncGroupService (skips if < 15 min)
- Controller sync_group now enqueues the job and returns 202 Accepted
- Delete sync_group.json.jbuilder (no longer needed)
- Frontend sync action is fire-and-forget; results via ActionCable
- Auto-trigger sync on conversation select and panel mount
- Remove manual sync button from GroupContactInfo

* fix: show group members list even after leaving group\n\nKeep the members section visible in read-only mode when\ngroup_left is true. Admin actions (add member, promote,\ndemote, remove) remain hidden. Pending Join Requests and\nAdvanced Options also stay hidden.

* fix: disable group name/description/avatar editing when group_left is true

* fix: remove @all mention and fix Enter key in group mention dropdown\n\n- Remove the @all/everyone special mention from TagGroupMembers since\n  no channel provider currently supports mentioning all participants\n- Fix Enter key sending message instead of inserting selected mention\n  in group conversations. The root cause was Editor.vue only emitting\n  toggleUserMention=true for private notes (isPrivate), leaving\n  ReplyBox unaware the group mention dropdown was open. Now also\n  emits for isGroupConversation.\n- Add TagGroupMembers spec covering filtering, exclusion, and emission"

* fix: address PR review feedback for group conversations

- Fix nil safety in group_invites and group_join_requests controllers
  by replacing group_conversation.inbox.channel with @contact.group_channel
- Add before_action guard in group_members_controller to validate
  contact is a group with identifier before create/update/destroy
- Persist metadata locally in group_metadata_controller after
  provider calls (subject -> name, description -> additional_attributes)
- Add server-side allow_group_creation? check in groups_controller
- Add word boundary to mention regex to prevent matching inside words
- Remove useless catch clauses in groupMembers store (try/finally only)
- Default groupType to [] in customViewsHelper to prevent crash
- Fix swagger parameter name mismatch (contact_id -> id) across
  all group endpoint YML files for consistency

* fix: address PR #228 review feedback - strong params, guards, and safety fixes

* fix: dispatch real-time events for Baileys group participant and metadata updates

Both group-participants.update and groups.update handlers were updating
backend data (GroupMember records, Contact attributes) but never
dispatching ActionCable events, leaving the frontend member list and
group metadata stale until manual sync.

Changes:
- Add dispatch_group_synced_event helper to GroupEventHelper concern
- Dispatch CONTACT_GROUP_SYNCED after participant add/remove/promote/demote
- Dispatch CONTACT_GROUP_SYNCED after group subject/description/settings changes
- Frontend: onContactGroupSynced also dispatches contacts/updateContact
  to refresh group name, description and settings in the sidebar

* fix: enhance member menu positioning and close behavior on sidebar scroll

* feat: implement group property updates and enhance toast notifications

* fix: update WhatsApp channel regex to allow optional hyphenated numbers

* feat: implement group admin functionalities including leave, update properties, and toggle join approval

* refactor: simplify group message handling by removing metadata fetching and syncing methods

* chore: remove raph files

* feat: update Portuguese translations for 'Read More' and 'Insert Read More' phrases

* feat: enhance group admin functionalities with join approval and member add modes

* feat: enhance group join request handling by adding removal of handled requests and updating pending join requests

* feat: restrict message sending in announcement mode groups

When a Baileys WhatsApp group has announcement mode enabled (announce=true),
only admin members can send messages. This adds:
- Frontend: disabled editor + banner for non-admin inbox in announcement groups
- Backend: validation in SendOnWhatsappService to reject messages
- Shared phone helper utility extracted from GroupContactInfo
- i18n keys for en and pt_BR

* feat: add group sync job enqueueing and improve avatar update handling

* feat: add functionality to reset invite link and confirm member addition restrictions

* feat: update group name extraction logic to handle nil values

* feat: add inbox admin status handling and update related components

* feat: remove group conversation resolution on leave action

* feat: enhance group sender avatar interaction with tooltip and cursor pointer

* feat: add force option to SyncGroupJob and update related specs

* feat: enhance invite link handling and avatar update logic in group conversations

* chore: remove prd.json

* fix: change group sender name display from block to inline-block for better layout

* feat: add group members loading check and fetch logic in MessagesView and ReplyBox components

* feat: allow id and firstUnreadId props to accept both Number and String types
feat: add vOnClickOutside import to Editor component
feat: enhance Portuguese translations for integrations and settings
fix: change button color in GroupContactInfo component from green to teal

* feat: soft-disabled group conversations with activity tracking

Groups start in a soft-disabled state by default when using Baileys.
Chatwoot still creates group conversations but does not process every
incoming message. Instead, Baileys accumulates group messages and sends
periodic groups.activity webhook events to update last_activity_at.

Backend:
- Add WHATSAPP_GROUPS_ENABLED env var and groups_enabled? class method
- Send groupsEnabled in Baileys connection setup
- Create groups.activity handler to update conversation last_activity_at
- Gate group message processing behind groups_enabled? check
- Expose groups_enabled via inbox API

Frontend:
- Add warning banner with CTA to app.fazer.ai on disabled group conversations
- Disable reply editor for non-private-note mode when groups disabled
- Add i18n strings for en and pt_BR

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

* fix: use method for groups disabled banner action to avoid window scope issue

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

* fix: broadcast conversation update after groups.activity event

update_columns bypasses ActiveRecord callbacks, so the ActionCable
broadcast was never triggered when last_activity_at changed. Dispatch
a CONVERSATION_UPDATED event explicitly so the sidebar updates in
real-time.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

* feat: show unread dot for soft-disabled group conversations with activity

Since soft-disabled groups don't create messages, unread_count is
always 0 and the standard badge won't show. Detect unread state by
comparing last_activity_at > agent_last_seen_at for these groups
and display a teal dot indicator instead of a count badge.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

* fix: clear unread dot when agent opens soft-disabled group conversation

The update_last_seen endpoint skipped updating agent_last_seen_at when
there were no unread messages (the throttle path). For soft-disabled
groups that never create messages, this meant the dot indicator could
never be cleared. Add an unseen_activity? check that bypasses the
throttle when last_activity_at > agent_last_seen_at.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

* feat: group avatar upload to provider and fix icon change sync

- Route avatar upload through GroupMetadataController to push to WhatsApp
  provider before saving locally
- Add update_group_picture to baileys service and base service
- Fix buildContactFormData crash when social_profiles is undefined
- Make try_update_group_avatar public so GROUP_CHANGE_ICON stub handler
  can call it from outside the service class

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

* fix: update specs for group conversations feature changes

- Add groupsEnabled param to setup_channel_provider and handle_channel_error WebMock stubs
- Add group-request-participants-list stub for sync_group tests
- Add group_type to push_event_data expected hash
- Set last_activity_at in throttle tests to prevent unseen_activity? bypass
- Update sync_group delegation expectation to include soft: false
- Stub groups_enabled? in group message handling tests
- Update WhatsApp source_id regex expectation for group contact IDs

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

* chore: add settings file for additional directories configuration

* chore: undo unrelated changes

* chore: remove planning doc, fix migration version, fix swagger param consistency

- Remove planejamento-chat-interno.md (unrelated planning document)
- Fix CreateGroupMembers migration API version from 7.0 to 7.1
- Fix swagger.json: normalize group endpoint paths from {contact_id} to {id}
  to match YAML sources and existing contact sub-resource conventions

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

---------

Co-authored-by: CayoPOliveira <cayoproliveira@gmail.com>
Co-authored-by: Cayo P. R. Oliveira <cayo@fazer.ai>
Co-authored-by: Claude Sonnet 4.6 <noreply@anthropic.com>
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
2026-03-19 21:56:58 -03:00
Sojan Jose
2a90652f05
feat: Add draft status for help center locales (#13768)
This adds a draft status for Help Center locales so teams can prepare
localized content in the dashboard without exposing those locales in the
public portal switcher until they are ready to publish.

Fixes: https://github.com/chatwoot/chatwoot/issues/10412
Closes: https://github.com/chatwoot/chatwoot/issues/10412

## Why

Teams need a way to work on locale-specific Help Center content ahead of
launch. The public portal should only show ready locales, while the
admin dashboard should continue to expose every allowed locale for
ongoing article and category work.

## What this change does

- Adds `draft_locales` to portal config as a subset of `allowed_locales`
- Hides drafted locales from the public portal language switchers while
keeping direct locale URLs working
- Keeps drafted locales fully visible in the admin dashboard for article
and category management
- Adds locale actions to move an existing locale to draft, publish a
drafted locale, and keep the default locale protected from drafting
- Adds a status dropdown when creating a locale so new locales can be
created as `Published` or `Draft`
- Returns each admin locale with a `draft` flag so the locale UI can
reflect the public visibility state

## Validation

- Seed a portal with multiple locales, draft one locale, and confirm the
public portal switcher hides it while `/hc/:slug/:locale` still loads
directly
- In the admin dashboard, confirm drafted locales still appear in the
locale list and remain selectable for articles and categories
- Create a new locale with `Draft` status and confirm it stays out of
the public switcher until published
- Move an existing locale back and forth between `Published` and `Draft`
and confirm the public switcher updates accordingly


## Demo 



https://github.com/user-attachments/assets/ba22dc26-c2e7-463a-b1f5-adf1fda1f9be

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2026-03-17 12:45:54 +04:00
Shivam Mishra
9a9398b386
feat: validate OpenAPI spec using Skooma (#13623)
Adds Skooma-based OpenAPI validation so SDK-facing request specs can
assert that documented request and response contracts match real Rails
behavior. This also upgrades the spec to OpenAPI 3.1 and fixes contract
drift uncovered while validating core application and platform
resources.

Closes
None

Why
We want CI to catch OpenAPI drift before it reaches SDK consumers. While
wiring validation in, this PR surfaced several mismatches between the
documented contract and what the Rails endpoints actually accept or
return.

What this change does
- Adds Skooma-backed OpenAPI validation to the request spec flow and a
dedicated OpenAPI validation spec.
- Migrates nullable schema definitions to OpenAPI 3.1-compatible unions.
- Updates core SDK-facing schemas and payloads across accounts,
contacts, conversations, inboxes, messages, teams, reporting events, and
platform account resources.
- Documents concrete runtime cases that were previously missing or
inaccurate, including nested `profile` update payloads, multipart avatar
uploads, required profile update bodies, nullable inbox feature flags,
and message sender types that include both `Captain::Assistant` and
senderless activity-style messages.
- Regenerates the committed Swagger JSON and tag-group artifacts used by
CI sync checks.

Validation
- `bundle exec rake swagger:build`
- `bundle exec rspec spec/swagger/openapi_spec.rb`

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
2026-03-10 18:33:55 -07:00
Shivam Mishra
9f376c43b5
fix(signup): normalize account signup config checks (#13745)
This makes account signup enforcement consistent when signup is disabled
at the installation level. Email signup and Google signup now stay
blocked regardless of whether the config value is stored as a string or
a boolean.

This effectively covers the config-loader path, where `YAML.safe_load`
reads `value: false` from `installation_config.yml` as a native boolean
and persists it that way.

- Normalized the account signup check so disabled signup is handled
consistently across config value types.
- Reused the same check across API signup and Google signup entry
points.
- Added regression coverage for the disabled-signup cases in the
existing controller specs.

---------

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
2026-03-10 16:35:09 +05:30
Sojan Jose
397b0bcc9d
feat: allow agent bots to toggle typing status (#13705)
Agent bot conversations now feel more natural because AgentBot tokens
can toggle typing status, so end users see a live typing indicator in
the widget while the bot is preparing a reply. This keeps the
interaction responsive and human-like without weakening token
authorization boundaries.

## Closes
- https://github.com/chatwoot/chatwoot/issues/8928
- https://linear.app/chatwoot/issue/CW-5205

## How to test
1. Open the widget and start a conversation as a customer.
2. Connect an AgentBot to the same inbox.
3. Trigger `toggle_typing_status` with the AgentBot token
(`typing_status: on`).
4. Confirm the customer sees the typing indicator in the widget.
5. Trigger `toggle_typing_status` with `typing_status: off` and confirm
the indicator disappears.

## What changed
- Added `toggle_typing_status` to bot-accessible conversation endpoints.
- Restricted bot-accessible endpoint usage to `AgentBot` token owners
only (non-user tokens like `PlatformApp` remain unauthorized).
- Updated typing status flow to preserve AgentBot identity in
dispatch/broadcast paths.
- Added request coverage for AgentBot success and PlatformApp
unauthorized behavior.
- Added Swagger documentation for `POST
/api/v1/accounts/{account_id}/conversations/{conversation_id}/toggle_typing_status`
and regenerated swagger artifacts.
2026-03-05 08:13:52 -08:00
Sojan Jose
42a244369d
feat(help-center): enable drag-and-drop category reordering (#13706) 2026-03-05 12:53:38 +05:30
Gabriel Jablonski
56c5609ca0
feat: add per-inbox signature management (#226)
* feat: add per-inbox signature management

- Introduced `InboxSignature` model to manage signatures specific to each inbox.
- Added API endpoints for fetching, creating, updating, and deleting inbox signatures.
- Updated UI components to support inbox-specific signatures, including overrides for signature position and separator.
- Implemented a new composable `useInboxSignatures` for managing inbox signatures in the frontend.
- Enhanced existing components to utilize inbox signatures, including the reply box and message signature settings.
- Added tests for the new inbox signatures functionality, ensuring proper behavior of the API and model validations.
- Updated translations for new UI elements related to inbox signatures.

* feat: implement inbox access validation and add related tests

* feat: enhance inbox signatures fetching and management logic
2026-02-26 19:53:03 -03:00
Gabriel Jablonski
21007bd20b
feat: add show author option to portal settings and update related views (#225)
* feat: add show author option to portal settings and update related views

* fix: update portal reference to use local variable for show author condition

* feat: enhance show_author handling in portal config and add related tests
2026-02-26 14:32:52 -03:00
Sojan Jose
a44cb2c738
feat(inbox): Enable conversation continuity for social channels (#11079)
## Summary
This PR enables and surfaces **conversation workflow** for social-style
channels that should support either:
- `Create new conversations` after resolve, or
- `Reopen same conversation`

## What is included
- Adds the conversation workflow setting UI as card-based options in
Inbox Settings.
- Expands channel availability in settings to include channels like:
  - Telegram
  - TikTok
  - Instagram
  - Line
  - WhatsApp
  - Facebook
- Updates conversation selection behavior for Line incoming messages to
respect the workflow (reopen vs create-new-after-resolved).
- Updates TikTok conversation selection behavior to respect the workflow
(reopen vs create-new-after-resolved).
- Keeps email behavior unchanged (always starts a new thread).

Fixes: https://github.com/chatwoot/chatwoot/issues/8426

## Screenshot

<img width="1400" height="900" alt="pr11079-workflow-sender-clear-tight"
src="https://github.com/user-attachments/assets/9456821f-8d83-4924-8dcf-7503c811a7b1"
/>


## How To Reproduce
1. Open `Settings -> Inboxes ->
<Telegram/TikTok/Instagram/Line/Facebook/WhatsApp inbox> -> Settings`.
2. Verify **Conversation workflow** is visible with the two card
options.
3. Toggle between both options and save.
4. For Line and TikTok, verify resolved-conversation behavior follows
the selected workflow.

## Testing
- `RAILS_ENV=test bundle exec rspec
spec/builders/messages/instagram/message_builder_spec.rb:213
spec/builders/messages/instagram/message_builder_spec.rb:255
spec/builders/messages/instagram/messenger/message_builder_spec.rb:228
spec/builders/messages/instagram/messenger/message_builder_spec.rb:293
spec/services/tiktok/message_service_spec.rb`
- Result: `16 examples, 0 failures`

## Follow-up
- Migrate Website Live Chat workflow settings into this same
conversation-workflow settings model.
- Add Voice channel support for this workflow setting.

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
2026-02-25 13:56:51 +04:00
Gabriel Jablonski
bce4e9b3a7
fix: clear source_id when retrying message to prevent skipping (#222)
* fix: clear source_id when retrying message to prevent skipping

* fix: validate message status and type before retrying to ensure proper handling
2026-02-24 14:45:07 -03:00
Muhsin Keloth
6be95e79f8
feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575)
CSAT templates for WhatsApp are submitted as Utility, but Meta may
reclassify them as Marketing based on content, which can significantly
increase messaging costs.
This PR introduces a Captain-powered CSAT template analyzer for
WhatsApp/Twilio WhatsApp that predicts utility fit, explains likely
risks, and suggests safer rewrites before submission. The flow is manual
(button-triggered), Captain-gated, and applies rewrites only on explicit
user action. It also updates UX copy to clearly set expectations: the
system submits as Utility, Meta makes the final categorization decision.

Fixes
https://linear.app/chatwoot/issue/CW-6424/ai-powered-whatsapp-template-classifier-for-csat-submissions


https://github.com/user-attachments/assets/8fd1d6db-2f91-447c-9771-3de271b16fd9
2026-02-24 15:11:04 +04:00
Shivam Mishra
40da358dc2
feat: better errors for SMTP (#13401)
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2026-02-23 16:00:17 +05:30
Gabriel Jablonski
3b8a38b153
feat: Implement existing template linking for CSAT surveys (#218)
* feat: Implement existing template linking for CSAT surveys

- Added functionality to link existing CSAT templates for WhatsApp channels.
- Introduced a new component for selecting existing templates.
- Updated the dashboard settings page to support template mode switching between creating new and using existing templates.
- Enhanced the CSAT template management service to handle linking existing templates and fetching available templates.
- Updated API routes to include linking and fetching available templates.
- Added tests for the new linking functionality and template availability checks.

* feat: Enhance CSAT template handling and validation across services and components

* feat: Refactor body variable extraction for CSAT templates and update related validations

* feat: Add linked_at field to CSAT template responses and update related handling

* feat: Add tests for ConversationDrop date formatting and CSAT template body variable handling
2026-02-18 18:00:29 -03:00
gabrieljablonski
70f7f5c486 chore: rubocop 2026-02-17 23:46:35 -03:00
gabrieljablonski
9a4c5058f3 Merge branch 'main' into chore/merge-upstream-4.11.0 2026-02-17 23:05:26 -03:00
Tanmay Deep Sharma
f4538ae2c5
fix: Enforce team boundaries to prevent cross-team assignments (#13353)
## Description

Fixes a critical bug where conversations assigned to a team could be
auto-assigned to agents outside that team when all team members were at
capacity.

## Type of change

- [ ] Bug fix (non-breaking change which fixes an issue)

## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

<!-- CURSOR_SUMMARY -->
---

> [!NOTE]
> **Medium Risk**
> Changes core assignment selection for both legacy and v2 flows;
misconfiguration of `allow_auto_assign` or team membership could cause
conversations to remain unassigned.
> 
> **Overview**
> Prevents auto-assignment from crossing team boundaries by filtering
eligible agents to the conversation’s `team` members (and requiring
`team.allow_auto_assign`) in both the legacy `AutoAssignmentHandler`
path and the v2 `AutoAssignment::AssignmentService` (including the
Enterprise override).
> 
> Adds test coverage to ensure team-scoped conversations only assign to
team members, and are skipped when team auto-assign is disabled or no
team members are available; also updates the conversations controller
spec setup to include team membership.
> 
> <sup>Written by [Cursor
Bugbot](https://cursor.com/dashboard?tab=bugbot) for commit
67ed2bda0cd8ffd56c7e0253b86369dead2e6155. This will update automatically
on new commits. Configure
[here](https://cursor.com/dashboard?tab=bugbot).</sup>
<!-- /CURSOR_SUMMARY -->
2026-02-16 14:39:20 +05:30
Gabriel Jablonski
3c47ea3d43
fix: prevent deletion of scheduled messages that have been sent or failed (#212)
* fix: prevent deletion of scheduled messages that have been sent or failed

* fix: update error message for deletion of processed scheduled messages
2026-02-05 18:42:46 -03:00
Muhsin Keloth
8eaea7c72e
feat: Add standalone outgoing messages count API endpoint (#13419)
This PR adds a new standalone `GET
/api/v2/accounts/:id/reports/outgoing_messages_count` endpoint that
returns outgoing message counts grouped by agent, team, inbox, or label.
2026-02-04 19:36:50 +05:30
Sojan Jose
9eb3ee44a8 Revert "chore: Upgrade Rails to 7.2.2 and update Gemfile dependencies (#11037)"
This reverts commit ef6ba8aabd.
2026-02-03 21:09:42 -08:00
Sojan Jose
ef6ba8aabd
chore: Upgrade Rails to 7.2.2 and update Gemfile dependencies (#11037)
Upgrade rails to 7.2.2 so that we can proceed with the rails 8 upgrade
afterwards
 
 # Changelog
- `.circleci/config.yml` — align CI DB setup with GitHub Actions
(`db:create` + `db:schema:load`) to avoid trigger-dependent prep steps.
- `.rubocop.yml` — add `rubocop-rspec_rails` and disable new cops that
don't match existing spec style.
- `AGENTS.md` — document that specs should run without `.env` (rename
temporarily when present).
- `Gemfile` — upgrade to Rails 7.2, switch Azure storage gem, pin
`commonmarker`, bump `sidekiq-cron`, add `rubocop-rspec_rails`, and
relax some gem pins.
- `Gemfile.lock` — dependency lockfile updates from the Rails 7.2 and
gem changes.
- `app/controllers/api/v1/accounts/integrations/linear_controller.rb` —
stringify params before passing to the Linear service to keep key types
stable.
- `app/controllers/super_admin/instance_statuses_controller.rb` — use
`MigrationContext` API for migration status in Rails 7.2.
- `app/models/installation_config.rb` — add commentary on YAML
serialization and future JSONB migration (no behavior change).
- `app/models/integrations/hook.rb` — ensure hook type is set on create
only and guard against missing app.
- `app/models/user.rb` — update enum syntax for Rails 7.2 deprecation,
serialize OTP backup codes with JSON, and use Ruby `alias`.
- `app/services/crm/leadsquared/setup_service.rb` — stringify hook
settings keys before merge to keep JSON shape consistent.
- `app/services/macros/execution_service.rb` — remove macro-specific
assignee activity workaround; rely on standard assignment handlers.
- `config/application.rb` — load Rails 7.2 defaults.
- `config/storage.yml` — update Azure Active Storage service name to
`AzureBlob`.
- `db/migrate/20230515051424_update_article_image_keys.rb` — use
credentials `secret_key_base` with fallback to legacy secrets.
- `docker/Dockerfile` — add `yaml-dev` and `pkgconf` packages for native
extensions (Ruby 3.4 / psych).
- `lib/seeders/reports/message_creator.rb` — add parentheses for clarity
in range calculation.
- `package.json` — pin Vite version and bump `vite-plugin-ruby`.
- `pnpm-lock.yaml` — lockfile changes from JS dependency updates.
- `spec/builders/v2/report_builder_spec.rb` — disable transactional
fixtures; truncate tables per example via Rails `truncate_tables` so
after_commit callbacks run with clean isolation; keep builder spec
metadata minimal.
- `spec/builders/v2/reports/label_summary_builder_spec.rb` — disable
transactional fixtures + truncate tables via Rails `truncate_tables`;
revert to real `resolved!`/`open!`/`resolved!` flow for multiple
resolution events; align date range to `Time.zone` to avoid offset gaps;
keep builder spec metadata minimal.
- `spec/controllers/api/v1/accounts/macros_controller_spec.rb` — assert
`assignee_id` instead of activity message to avoid transaction-timing
flakes.
- `spec/services/telegram/incoming_message_service_spec.rb` — reference
the contact tied to the created conversation instead of
`Contact.all.first` to avoid order-dependent failures when other specs
leave data behind.
-
`spec/mailers/administrator_notifications/shared/smtp_config_shared.rb`
— use `with_modified_env` instead of stubbing mailer internals.
- `spec/services/account/sign_up_email_validation_service_spec.rb` —
compare error `class.name` for parallel/reload-safe assertions.
2026-02-03 14:29:26 -08:00
Gabriel Jablonski
fb6fec167b
chore: general improvements (#204)
* chore: update scheduled messages author association to nullable and adjust related specs

* chore: update sender handling for WhatsApp messages and add external sender name
2026-02-01 14:25:06 -03:00
Gabriel Jablonski
4483b7457a
test: fix ci (#203)
* fix: update merge method to deep_merge for scheduled message metadata and adjust error handling in WhatsApp service specs

* fix: update error expectation syntax in WhatsappZapiService specs

* fix: update due_for_sending expectation to compare message IDs
2026-01-30 22:31:48 -03:00
Cayo P. R. Oliveira
f9d1146cb0
feat: mensagens agendadas (#198)
* feat:  Adds model for scheduling messages

* feat: Implement scheduled message handling and processing jobs

* feat: Add ScheduledMessagesController and associated specs for managing scheduled messages

* refactor: Simplify scheduled message job specs and improve metadata handling

* feat: Add ScheduledMessagePolicy for managing access to scheduled messages

* feat: Add routes for managing scheduled messages

* feat: Add scheduled message event handling and broadcasting

* feat: Add JSON views for scheduled messages creation, destruction, updating, and indexing

* feat: Update scheduled message status and dispatch update event after message creation

* feat: Ensure scheduled message updates trigger dispatch event

* feat: Add mutation types for managing scheduled messages

* feat: Add additionalAttributes prop to Message component and provider

* feat: Implement scheduled message handling in ActionCable and Vuex store

* feat: Add unit tests for scheduled messages actions and mutations

* feat: implement scheduled messages functionality

- Added support for scheduling messages in the conversation dashboard.
- Introduced new components: ScheduledMessageModal and ScheduledMessages for managing scheduled messages.
- Enhanced ReplyBottomPanel to include scheduling options.
- Updated Base.vue to handle scheduled message styling.
- Integrated Vuex store module for managing scheduled messages state.
- Added necessary translations for scheduled messages in English and Portuguese.

* feat: add pagination to scheduled messages index and update tests accordingly

* chore: update scheduled messages specs for future time validation and response status

* chore: enhance scheduled messages API with pagination and add skeleton loader component

* feat: add create_scheduled_message action to automation rule attributes

* feat: implement create_scheduled_message action and enhance attachment handling

* feat: add scheduled message functionality with UI components and localization

* test: enhance scheduledMessages mutations tests with meta handling and structure

* chore: update label to display file name upon successful upload in AutomationFileInput component

* feat: add initialAttachment prop to ScheduledMessageModal and update ReplyBox to pass attachment

* chore: prepend_mod_with to ScheduledMessagesController for better module handling

* fix: attachment visibility in ScheduledMessageItem component

* chore: enhance ScheduledMessage model with validations and reduce controller load

* refactor: simplify ScheduledMessagesAPI methods by removing unnecessary instance variable

* chore: update event emission for scheduled message creation in ReplyBox and ScheduledMessageModal

* refactor: update status configuration to use label keys

* chore: update date formatting in ScheduledMessageItem component

* refactor: collapse logic to checkOverflow and update related functionality

* chore: add author indication for current user in scheduled messages

* chore: enhance scheduled message metadata with author information and localization

* fix: send message shortcut

* chore: handle errors in scheduled message submission

* chore: update scheduled message modal to use combined date and time input

* chore: refactor scheduled messages handling to remove pagination and update related tests

* fix: ensure scheduled messages update status and dispatch on failure

* fix: update scheduled message due date logic and simplify sending checks

* refactor: rename build_message method for send_message

* fix: update scheduled message creation time and improve test reliability

* chore: ignore unnecessary check

* chore: add scheduled message metadata handling  in message builder, add scheduled message factorie and update specs

* refactor: use scheduled message factorie creation in specs

* chore: streamline error handling in scheduled message job and remove dispatch logic

* fix: change scheduled_messages association to destroy dependent records

* refactor: remove unused attributes from scheduled message payload builder

* chore: update scheduled message retrieval to use conversation association

* chore: correct cron format for scheduled messages job

* chore: remove migration for author_type in scheduled_messages

* feat: enhance scheduled messages management with delete confirmation and error handling

* chore: set cron poll interval to 10 seconds for improved scheduling precision

* feat: include additional_attributes in message JSON response

* feat: enhance scheduled message validation and localization support

* chore: update scheduled message display

* Merge branch 'main' into Cayo-Oliveira/CU-86aenh268/Mensagens-agendadas

* feat: add scheduled message indicators and validation for message length

* fix: remove unnecessary condition from line-clamp class binding

* feat: update scheduled messages localization and enhance content validation

* feat: update scheduled messages order, enhance scheduledAt computation, and add message association

* fix: reorder condition for Facebook channel message length computation

* fix:  change detection for attachments in scheduled messages

* fix: remove unnecessary colon from close-on-backdrop-click prop in ScheduledMessageModal

* chore: add error handling for scheduled message deletion and update localization for delete failure

* fix: enforce minimum delay of 1 minute for scheduled messages and update validation

* fix: remove unused private property and improve locale formatting for scheduled messages

* fix: adjust positioning of DropdownBody in ReplyBottomPanel and clean up schema foreign keys

* docs: add scheduled messages management APIs and payload definitions

---------

Co-authored-by: gabrieljablonski <contact@gabrieljablonski.com>
2026-01-30 22:08:16 -03:00
Pranav
5ec77aca64
feat: Add first response time distribution report endpoint (#13400)
The index is already added in production.

Adds a new reporting API that returns conversation counts grouped by
channel type and first response time buckets (0-1h, 1-4h, 4-8h, 8-24h,
24h+).

- GET /api/v2/accounts/:id/reports/first_response_time_distribution
- Uses SQL aggregation to handle large datasets efficiently
- Adds composite index on reporting_events for query performance

Tested on production workload.
Request: GET
`/api/v2/accounts/1/reports/first_response_time_distribution?since=<since>&until=<until>`
Response payload:
```
{
    "Channel::WebWidget": {
      "0-1h": 120,
      "1-4h": 85,
      "4-8h": 32,
      "8-24h": 12,
      "24h+": 3
    },
    "Channel::Email": {
      "0-1h": 12,
      "1-4h": 28,
      "4-8h": 45,
      "8-24h": 35,
      "24h+": 10
    },
    "Channel::FacebookPage": {
      "0-1h": 50,
      "1-4h": 30,
      "4-8h": 15,
      "8-24h": 8,
      "24h+": 2
    }
  }
```

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2026-01-30 22:22:27 +04:00
Muhsin Keloth
6f45af605c
feat: Add inbox-label matrix report endpoint (#13394)
This PR added new API endpoint GET
/api/v2/accounts/:account_id/reports/inbox_label_matrix that returns
conversation counts grouped by inbox and label in a matrix format.
Supports optional filtering by date range, inbox_ids, and label_ids.

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
2026-01-29 13:32:59 -08:00
Gabriel Jablonski
5c99805fe2
feat: include attachment ID in the JSON response for attachments (#201)
* feat: include attachment ID in the JSON response for attachments

* test: verify attachment ID in conversation response payload
2026-01-29 16:12:45 -03:00
Pranav
7cddba2b08
feat: Add infinite scroll to contacts search page (#13376)
## Summary
- Add `has_more` to contacts search API response to enable infinite
scroll without expensive count queries
- Set `count` to the number of items in the current page instead of
total count
- Implement "Load more" button for contacts search results
- Keep existing contacts visible while loading additional pages

## Changes

### Backend
- Add `fetch_contacts_with_has_more` method that fetches N+1 records to
determine if more pages exist
- Return `has_more` in search endpoint meta response
- Set `count` to current page size instead of total count

### Frontend
- Add `APPEND_CONTACTS` mutation for appending contacts without clearing
existing ones
- Update search action to support `append` parameter
- Add `ContactsLoadMore` component with loading state
- Update `ContactsListLayout` to support infinite scroll mode
- Update `ContactsIndex` to use infinite scroll for search view
2026-01-27 18:55:19 -08:00
Gabriel Jablonski
77c90a69ca
feat(whatsapp): delete messages on baileys/zapi providers (#194)
* feat(baileys): implement message deletion functionality

* feat(zapi): add message deletion functionality and corresponding tests

* feat(whatsapp): update message deletion logic for provider compatibility

* feat(whatsapp): enhance message deletion logic to handle missing phone numbers
2026-01-24 22:37:50 -03:00
Pranav
ad2329c237
perf(conversations): throttle agent_last_seen_at updates to reduce DB load (#13355)
High-traffic accounts generate excessive database writes due to agents
frequently switching between conversations. The update_last_seen
endpoint was being called every time an agent loaded a conversation,
resulting in unnecessary updates to agent_last_seen_at and
assignee_last_seen_at even when there were no new messages to mark as
read.

#### Solution
Implemented throttling for the update_last_seen endpoint:

**Unread messages present:**
- Updates immediately without throttling to maintain accurate
read/unread state
- Uses assignee_unread_messages for assignees, unread_messages for other
agents

**No unread messages:**
- Throttles updates to once per hour per conversation
- Checks if agent_last_seen_at is older than 1 hour before updating
- For assignees, checks both agent_last_seen_at AND
assignee_last_seen_at - updates if either timestamp is old
- Skips DB write if all relevant timestamps were updated within the last
hour

- Consolidated two separate update_column calls into a single
update_columns call to reduce DB queries
2026-01-23 22:23:41 -08:00
Vishnu Narayanan
964d2f8544
perf: use account.contacts directly in search to reduce DB load (#12956)
- Use resolved contacts instead of accounts.contacts for search

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranavrajs@gmail.com>
2026-01-22 17:59:38 +05:30
gabrieljablonski
6ab1898992 Merge branch 'main' into chore/merge-upstream-4.10 2026-01-16 14:01:53 -03:00
Muhsin Keloth
c483034a07
feat: Add support for sending CSAT surveys via templates (Whatsapp Twilio) (#13143)
Fixes
https://linear.app/chatwoot/issue/CW-6189/support-for-sending-csat-surveys-via-approved-whatsapp

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
2026-01-13 16:32:02 +04:00
Pranav
0917e1a646
feat: Add an API to support querying metrics by ChannelType (#13255)
This API gives you how many conversations exist per channel, broken down
by status in a given time period. The max time period is capped to 6
months for now.

**Input Params:**
- **since:** Unix timestamp (seconds) - start of date range
- **until:** Unix timestamp (seconds) - end of date range


**Response Payload:**

```json
{
  "Channel::Sms": {
    "resolved": 85,
    "snoozed": 10,
    "open": 5,
    "pending": 5,
    "total": 100
  },
  "Channel::Email": {
    "resolved": 72,
    "snoozed": 15,
    "open": 13,
    "pending": 13,
    "total": 100
  },
  "Channel::WebWidget": {
    "resolved": 90,
    "snoozed": 7,
    "open": 3,
    "pending": 3,
    "total": 100
  }
}
```

**Definitons:**
resolved = Number of conversations created within the selected time
period that are currently marked as resolved.
snoozed = Number of conversations created within the selected time
period that are currently marked as snoozed.
pending = Number of conversations created within the selected time
period that are currently marked as pending.
open = Number of conversations created within the selected time period
that are currently open.
total = Total number of conversations created within the selected time
period, across all statuses.
2026-01-12 23:18:47 -08:00
Gabriel Jablonski
4db3c7c7ed
feat: include account_id in contact and inbox JSON responses (#182)
* test: include account_id in inbox response validation
2026-01-13 00:51:10 -03:00
Shivam Mishra
34b42a1ce1
feat: add global config for captain settings (#13141)
Co-authored-by: aakashb95 <aakashbakhle@gmail.com>
Co-authored-by: Aakash Bakhle <48802744+aakashb95@users.noreply.github.com>
2026-01-12 19:54:19 +05:30
Vinay Keerthi
59cbf57e20
feat: Advanced Search Backend (#12917)
## Description

Implements comprehensive search functionality with advanced filtering
capabilities for Chatwoot (Linear: CW-5956).

This PR adds:
1. **Time-based filtering** for contacts and conversations (SQL-based
search)
2. **Advanced message search** with multiple filters
(OpenSearch/Elasticsearch-based)
- **`from` filter**: Filter messages by sender (format: `contact:42` or
`agent:5`)
   - **`inbox_id` filter**: Filter messages by specific inbox
- **Time range filters**: Filter messages using `since` and `until`
parameters (Unix timestamps in seconds)
- **90-day limit enforcement**: Automatically limits searches to the
last 90 days to prevent performance issues

The implementation extends the existing `Enterprise::SearchService`
module for advanced features and adds time filtering to the base
`SearchService` for SQL-based searches.

## API Documentation

### Base URL
All search endpoints follow this pattern:
```
GET /api/v1/accounts/{account_id}/search/{resource}
```

### Authentication
All requests require authentication headers:
```
api_access_token: YOUR_ACCESS_TOKEN
```

---

## 1. Search All Resources

**Endpoint:** `GET /api/v1/accounts/{account_id}/search`

Returns results from all searchable resources (contacts, conversations,
messages, articles).

### Parameters
| Parameter | Type | Description | Required |
|-----------|------|-------------|----------|
| `q` | string | Search query | Yes |
| `page` | integer | Page number (15 items per page) | No |
| `since` | integer | Unix timestamp (contacts/conversations only) | No
|
| `until` | integer | Unix timestamp (contacts/conversations only) | No
|

### Example Request
```bash
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search?q=customer" \
  -H "api_access_token: YOUR_ACCESS_TOKEN"
```

### Example Response
```json
{
  "payload": {
    "contacts": [...],
    "conversations": [...],
    "messages": [...],
    "articles": [...]
  }
}
```

---

## 2. Search Contacts

**Endpoint:** `GET /api/v1/accounts/{account_id}/search/contacts`

Search contacts by name, email, phone number, or identifier with
optional time filtering.

### Parameters
| Parameter | Type | Description | Required |
|-----------|------|-------------|----------|
| `q` | string | Search query | Yes |
| `page` | integer | Page number (15 items per page) | No |
| `since` | integer | Unix timestamp - filter by last_activity_at | No |
| `until` | integer | Unix timestamp - filter by last_activity_at | No |

### Example Requests

**Basic search:**
```bash
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/contacts?q=john" \
  -H "api_access_token: YOUR_ACCESS_TOKEN"
```

**Search contacts active in the last 7 days:**
```bash
SINCE=$(date -v-7d +%s)
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/contacts?q=john&since=${SINCE}" \
  -H "api_access_token: YOUR_ACCESS_TOKEN"
```

**Search contacts active between 30 and 7 days ago:**
```bash
SINCE=$(date -v-30d +%s)
UNTIL=$(date -v-7d +%s)
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/contacts?q=john&since=${SINCE}&until=${UNTIL}" \
  -H "api_access_token: YOUR_ACCESS_TOKEN"
```

### Example Response
```json
{
  "payload": {
    "contacts": [
      {
        "id": 42,
        "email": "john@example.com",
        "name": "John Doe",
        "phone_number": "+1234567890",
        "identifier": "user_123",
        "additional_attributes": {},
        "created_at": 1701234567
      }
    ]
  }
}
```

---

## 3. Search Conversations

**Endpoint:** `GET /api/v1/accounts/{account_id}/search/conversations`

Search conversations by display ID, contact name, email, phone number,
or identifier with optional time filtering.

### Parameters
| Parameter | Type | Description | Required |
|-----------|------|-------------|----------|
| `q` | string | Search query | Yes |
| `page` | integer | Page number (15 items per page) | No |
| `since` | integer | Unix timestamp - filter by last_activity_at | No |
| `until` | integer | Unix timestamp - filter by last_activity_at | No |

### Example Requests

**Basic search:**
```bash
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/conversations?q=billing" \
  -H "api_access_token: YOUR_ACCESS_TOKEN"
```

**Search conversations active in the last 24 hours:**
```bash
SINCE=$(date -v-1d +%s)
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/conversations?q=billing&since=${SINCE}" \
  -H "api_access_token: YOUR_ACCESS_TOKEN"
```

**Search conversations from last month:**
```bash
SINCE=$(date -v-30d +%s)
UNTIL=$(date +%s)
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/conversations?q=billing&since=${SINCE}&until=${UNTIL}" \
  -H "api_access_token: YOUR_ACCESS_TOKEN"
```

### Example Response
```json
{
  "payload": {
    "conversations": [
      {
        "id": 123,
        "display_id": 45,
        "inbox_id": 1,
        "status": "open",
        "messages": [...],
        "meta": {...}
      }
    ]
  }
}
```

---

## 4. Search Messages (Advanced)

**Endpoint:** `GET /api/v1/accounts/{account_id}/search/messages`

Advanced message search with multiple filters powered by
OpenSearch/Elasticsearch.

### Prerequisites
- OpenSearch/Elasticsearch must be running (`OPENSEARCH_URL` env var
configured)
- Account must have `advanced_search` feature flag enabled
- Messages must be indexed in OpenSearch

### Parameters
| Parameter | Type | Description | Required |
|-----------|------|-------------|----------|
| `q` | string | Search query | Yes |
| `page` | integer | Page number (15 items per page) | No |
| `from` | string | Filter by sender: `contact:{id}` or `agent:{id}` |
No |
| `inbox_id` | integer | Filter by specific inbox ID | No |
| `since` | integer | Unix timestamp - searches from this time (max 90
days ago) | No |
| `until` | integer | Unix timestamp - searches until this time | No |

### Important Notes
- **90-Day Limit**: If `since` is not provided, searches default to the
last 90 days
- If `since` exceeds 90 days, returns `422` error: "Search is limited to
the last 90 days"
- All time filters use message `created_at` timestamp

### Example Requests

**Basic message search:**
```bash
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/messages?q=refund" \
  -H "api_access_token: YOUR_ACCESS_TOKEN"
```

**Search messages from a specific contact:**
```bash
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/messages?q=refund&from=contact:42" \
  -H "api_access_token: YOUR_ACCESS_TOKEN"
```

**Search messages from a specific agent:**
```bash
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/messages?q=refund&from=agent:5" \
  -H "api_access_token: YOUR_ACCESS_TOKEN"
```

**Search messages in a specific inbox:**
```bash
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/messages?q=refund&inbox_id=3" \
  -H "api_access_token: YOUR_ACCESS_TOKEN"
```

**Search messages from the last 7 days:**
```bash
SINCE=$(date -v-7d +%s)
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/messages?q=refund&since=${SINCE}" \
  -H "api_access_token: YOUR_ACCESS_TOKEN"
```

**Search messages between specific dates:**
```bash
SINCE=$(date -v-30d +%s)
UNTIL=$(date -v-7d +%s)
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/messages?q=refund&since=${SINCE}&until=${UNTIL}" \
  -H "api_access_token: YOUR_ACCESS_TOKEN"
```

**Combine all filters:**
```bash
SINCE=$(date -v-14d +%s)
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/messages?q=refund&from=contact:42&inbox_id=3&since=${SINCE}" \
  -H "api_access_token: YOUR_ACCESS_TOKEN"
```

**Attempt to search beyond 90 days (returns error):**
```bash
SINCE=$(date -v-120d +%s)
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/messages?q=refund&since=${SINCE}" \
  -H "api_access_token: YOUR_ACCESS_TOKEN"
```

### Example Response (Success)
```json
{
  "payload": {
    "messages": [
      {
        "id": 789,
        "content": "I need a refund for my purchase",
        "message_type": "incoming",
        "created_at": 1701234567,
        "conversation_id": 123,
        "inbox_id": 3,
        "sender": {
          "id": 42,
          "type": "contact"
        }
      }
    ]
  }
}
```

### Example Response (90-day limit exceeded)
```json
{
  "error": "Search is limited to the last 90 days"
}
```
**Status Code:** `422 Unprocessable Entity`

---

## 5. Search Articles

**Endpoint:** `GET /api/v1/accounts/{account_id}/search/articles`

Search help center articles by title or content.

### Parameters
| Parameter | Type | Description | Required |
|-----------|------|-------------|----------|
| `q` | string | Search query | Yes |
| `page` | integer | Page number (15 items per page) | No |

### Example Request
```bash
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/articles?q=installation" \
  -H "api_access_token: YOUR_ACCESS_TOKEN"
```

### Example Response
```json
{
  "payload": {
    "articles": [
      {
        "id": 456,
        "title": "Installation Guide",
        "slug": "installation-guide",
        "portal_slug": "help",
        "account_id": 1,
        "category_name": "Getting Started",
        "status": "published",
        "updated_at": 1701234567
      }
    ]
  }
}
```

---

## Technical Implementation

### SQL-Based Search (Contacts, Conversations, Articles)
- Uses PostgreSQL `ILIKE` queries by default
- Optional GIN index support via `search_with_gin` feature flag for
better performance
- Time filtering uses `last_activity_at` for contacts/conversations
- Returns paginated results (15 per page)

### Advanced Search (Messages)
- Powered by OpenSearch/Elasticsearch via Searchkick gem
- Requires `OPENSEARCH_URL` environment variable
- Requires `advanced_search` account feature flag
- Enforces 90-day lookback limit via
`Limits::MESSAGE_SEARCH_TIME_RANGE_LIMIT_DAYS`
- Validates inbox access permissions before filtering
- Returns paginated results (15 per page)

---

## Type of change

- [x] New feature (non-breaking change which adds functionality)
- [x] Enhancement (improves existing functionality)

---

## How Has This Been Tested?

### Unit Tests
- **Contact Search Tests**: 3 new test cases for time filtering
(`since`, `until`, combined)
- **Conversation Search Tests**: 3 new test cases for time filtering
- **Message Search Tests**: 10+ test cases covering:
  - Individual filters (`from`, `inbox_id`, time range)
  - Combined filters
  - Permission validation for inbox access
  - Feature flag checks
  - 90-day limit enforcement
  - Error handling for exceeded time limits

### Test Commands
```bash
# Run all search controller tests
bundle exec rspec spec/controllers/api/v1/accounts/search_controller_spec.rb

# Run search service tests (includes enterprise specs)
bundle exec rspec spec/services/search_service_spec.rb
```

### Manual Testing Setup
A rake task is provided to create 50,000 test messages across multiple
inboxes:

```bash
# 1. Create test data
bundle exec rake search:setup_test_data

# 2. Start OpenSearch
mise elasticsearch-start

# 3. Reindex messages
rails runner "Message.search_index.import Message.all"

# 4. Enable feature flag
rails runner "Account.first.enable_features('advanced_search')"

# 5. Test via API or Rails console
```

---

## Checklist

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [x] I have made corresponding changes to the documentation (this PR
description)
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---

## Additional Notes

### Requirements
- **OpenSearch/Elasticsearch**: Required for advanced message search
  - Set `OPENSEARCH_URL` environment variable
  - Example: `export OPENSEARCH_URL=http://localhost:9200`
- **Feature Flags**:
  - `advanced_search`: Account-level flag for message advanced search
- `search_with_gin` (optional): Account-level flag for GIN-based SQL
search

### Performance Considerations
- 90-day limit prevents expensive long-range queries on large datasets
- GIN indexes recommended for high-volume search on SQL-based resources
- OpenSearch/Elasticsearch provides faster full-text search for messages

### Breaking Changes
- None. All new parameters are optional and backward compatible.

### Frontend Integration
- Frontend PR tracking advanced search UI will consume these endpoints
- Time range pickers should convert JavaScript `Date` to Unix timestamps
(seconds)
- Date conversion: `Math.floor(date.getTime() / 1000)`

### Error Handling
- Invalid `from` parameter format is silently ignored (filter not
applied)
- Time range exceeding 90 days returns `422` with error message
- Missing `q` parameter returns `422` (existing behavior)
- Unauthorized inbox access is filtered out (no error, just excluded
from results)

---------

Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2026-01-07 15:30:49 +05:30
Gabriel Jablonski
a27737e91c
feat: allow updating attachment metadata (#172)
* feat: allow updating attachment metadata

* feat: allow updating attachment metadata

* feat: add tests for handling requests without meta parameter and empty meta parameter
2025-12-25 19:27:47 -03:00
gabrieljablonski
549214e96d Merge branch main into chore/merge-upstream 2025-12-20 12:44:31 -03:00
Pranav
2adc040a8f
fix: Validate blob before attaching it to a record (#13115)
Previously, attachments relied only on blob_id, which made it possible
to attach blobs across accounts by enumerating IDs. We now require both
blob_id and blob_key, add cross-account validation to prevent blob
reuse, and centralize the logic in a shared BlobOwnershipValidation
concern.

It also fixes a frontend bug where mixed-type action params (number +
string) were incorrectly dropped, causing attachment uploads to fail.
2025-12-19 19:02:21 -08:00