Introduce a `Last Responding Agent` options to assign_agents action in
automations to cover the following use cases.
- Assign conversations to first responding agent : ( automation message
created at , if assignee is nil, assign last responding agent )
- Ensure conversations are not resolved with out an assignee : (
automation conversation resolved at : if assignee is nil, assign last
responding agent )
and potential other cases.
fixes: #1592
This updates macros and automations so agents can explicitly remove
assigned agents or teams, while keeping the existing `Assign -> None`
flow working for backward compatibility.
Fixes: #7551Closes: #7551
## Why
The original macro change exposed unassignment only through `Assign ->
None`, which made macros behave differently from automations and left
the explicit remove actions inconsistent across the product. This keeps
the lower-risk compatibility path and adds the explicit remove actions
requested in review.
## What this change does
- Adds `Remove Assigned Agent` and `Remove Assigned Team` as explicit
actions in macros.
- Adds the same explicit remove actions in automations.
- Keeps `Assign Agent -> None` and `Assign Team -> None` working for
existing behavior and stored payloads.
- Preserves backward compatibility for existing macro and automation
execution payloads.
- Downmerges the latest `develop` and resolves the conflicts while
keeping both the new remove actions and current `develop` behavior.
## Validation
- Verified both remove actions are available and selectable in the macro
editor.
- Verified both remove actions are available and selectable in the
automation builder.
- Applied a disposable macro with `Remove Assigned Agent` and `Remove
Assigned Team` on a real conversation and confirmed both fields were
cleared.
- Applied a disposable macro with `Assign Agent -> None` and `Assign
Team -> None` on a real conversation and confirmed both fields were
still cleared.
* feat: Adds model for scheduling messages
* feat: Implement scheduled message handling and processing jobs
* feat: Add ScheduledMessagesController and associated specs for managing scheduled messages
* refactor: Simplify scheduled message job specs and improve metadata handling
* feat: Add ScheduledMessagePolicy for managing access to scheduled messages
* feat: Add routes for managing scheduled messages
* feat: Add scheduled message event handling and broadcasting
* feat: Add JSON views for scheduled messages creation, destruction, updating, and indexing
* feat: Update scheduled message status and dispatch update event after message creation
* feat: Ensure scheduled message updates trigger dispatch event
* feat: Add mutation types for managing scheduled messages
* feat: Add additionalAttributes prop to Message component and provider
* feat: Implement scheduled message handling in ActionCable and Vuex store
* feat: Add unit tests for scheduled messages actions and mutations
* feat: implement scheduled messages functionality
- Added support for scheduling messages in the conversation dashboard.
- Introduced new components: ScheduledMessageModal and ScheduledMessages for managing scheduled messages.
- Enhanced ReplyBottomPanel to include scheduling options.
- Updated Base.vue to handle scheduled message styling.
- Integrated Vuex store module for managing scheduled messages state.
- Added necessary translations for scheduled messages in English and Portuguese.
* feat: add pagination to scheduled messages index and update tests accordingly
* chore: update scheduled messages specs for future time validation and response status
* chore: enhance scheduled messages API with pagination and add skeleton loader component
* feat: add create_scheduled_message action to automation rule attributes
* feat: implement create_scheduled_message action and enhance attachment handling
* feat: add scheduled message functionality with UI components and localization
* test: enhance scheduledMessages mutations tests with meta handling and structure
* chore: update label to display file name upon successful upload in AutomationFileInput component
* feat: add initialAttachment prop to ScheduledMessageModal and update ReplyBox to pass attachment
* chore: prepend_mod_with to ScheduledMessagesController for better module handling
* fix: attachment visibility in ScheduledMessageItem component
* chore: enhance ScheduledMessage model with validations and reduce controller load
* refactor: simplify ScheduledMessagesAPI methods by removing unnecessary instance variable
* chore: update event emission for scheduled message creation in ReplyBox and ScheduledMessageModal
* refactor: update status configuration to use label keys
* chore: update date formatting in ScheduledMessageItem component
* refactor: collapse logic to checkOverflow and update related functionality
* chore: add author indication for current user in scheduled messages
* chore: enhance scheduled message metadata with author information and localization
* fix: send message shortcut
* chore: handle errors in scheduled message submission
* chore: update scheduled message modal to use combined date and time input
* chore: refactor scheduled messages handling to remove pagination and update related tests
* fix: ensure scheduled messages update status and dispatch on failure
* fix: update scheduled message due date logic and simplify sending checks
* refactor: rename build_message method for send_message
* fix: update scheduled message creation time and improve test reliability
* chore: ignore unnecessary check
* chore: add scheduled message metadata handling in message builder, add scheduled message factorie and update specs
* refactor: use scheduled message factorie creation in specs
* chore: streamline error handling in scheduled message job and remove dispatch logic
* fix: change scheduled_messages association to destroy dependent records
* refactor: remove unused attributes from scheduled message payload builder
* chore: update scheduled message retrieval to use conversation association
* chore: correct cron format for scheduled messages job
* chore: remove migration for author_type in scheduled_messages
* feat: enhance scheduled messages management with delete confirmation and error handling
* chore: set cron poll interval to 10 seconds for improved scheduling precision
* feat: include additional_attributes in message JSON response
* feat: enhance scheduled message validation and localization support
* chore: update scheduled message display
* Merge branch 'main' into Cayo-Oliveira/CU-86aenh268/Mensagens-agendadas
* feat: add scheduled message indicators and validation for message length
* fix: remove unnecessary condition from line-clamp class binding
* feat: update scheduled messages localization and enhance content validation
* feat: update scheduled messages order, enhance scheduledAt computation, and add message association
* fix: reorder condition for Facebook channel message length computation
* fix: change detection for attachments in scheduled messages
* fix: remove unnecessary colon from close-on-backdrop-click prop in ScheduledMessageModal
* chore: add error handling for scheduled message deletion and update localization for delete failure
* fix: enforce minimum delay of 1 minute for scheduled messages and update validation
* fix: remove unused private property and improve locale formatting for scheduled messages
* fix: adjust positioning of DropdownBody in ReplyBottomPanel and clean up schema foreign keys
* docs: add scheduled messages management APIs and payload definitions
---------
Co-authored-by: gabrieljablonski <contact@gabrieljablonski.com>
- Add support for using labels as an action event for automation
- Fix duplicated conversation_updated event dispatch for labels
Fixes https://github.com/chatwoot/chatwoot/issues/8539 and multiple
issues around duplication related to label change events.
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Added conversation_status, assignee_id, team_id, and priority to the
message_created event to allow users to build automations based on
conversation details. Also introduced a new open_conversation action.
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
The current way of writing specs for automation in one single file automation_listener isn't effective. Hence we are breaking down the specs for each class into separate spec files.
fixes: CW-1447
