Commit Graph

677 Commits

Author SHA1 Message Date
Cayo P. R. Oliveira
c6e505e924
feat: mark message as read (#43)
* feat: implement send_read_messages method for WhatsApp channel

* feat: implement messages_read event handling and dispatch for conversations

* feat: enhance messages_read handling to include last_seen_at and conversation context

* feat: update last_seen handling to reference agent_last_seen_at for messages read event

* chore: fix rebase

* feat: update error handling

* feat: update send_read_messages to mark received messages as not sent by the user

* test: controller spec

* test: channel listener

* test: channel and provider

---------

Co-authored-by: gabrieljablonski <contact@gabrieljablonski.com>
2025-05-08 11:07:57 -03:00
Gabriel Jablonski
19ad42a580
feat: dispatch to channel listener on availability change (#42) 2025-05-06 20:01:05 -03:00
Gabriel Jablonski
0f4587c740
Merge branch 'fazer-ai/main' into chore/merge-upstream 2025-05-06 16:50:51 -03:00
Pranav
7cf051aba0
fix: Show campaigns only if the feature is enabled (#11420)
If the feature is disabled (manually or due to plan changes), the
customer cannot disable the existing campaigns. This PR would fix that.

Fixes
https://linear.app/chatwoot/issue/CW-3691/fix-disable-campaigns-on-plan-downgrade
2025-05-05 19:41:28 -07:00
Gabriel Jablonski
62ef2113d5
feat: toggle typing status on channel provider (#39)
* feat: toggle typing status on channel provider

* refactor: general refactorings

* fix: check if channel implements method

* test: channel listener specs

* test: channel spec

* test: baileys service spec
2025-05-03 00:39:39 -03:00
Gabriel Jablonski
af4ca9d974
Merge branch 'fazer-ai/main' into chore/merge-upstream 2025-05-02 19:55:54 -03:00
Sojan Jose
970e76ace8
feat: API Endpoints to update message status (#11387)
- Added an api endpoint for update message status ( available only for
api inboxes )
- Moved message status management to a service. 
- Handles case where read status arrive before delivered 

fixes: #10314 , #9962
2025-04-29 15:33:11 -07:00
Shivam Mishra
1a2e6dc4ee
feat: integrate LeadSquared CRM (#11284) 2025-04-29 09:14:00 +05:30
Sojan Jose
c63b583f90
chore: improve plan-based feature handling with plan hierarchy (#11335)
- Refactor HandleStripeEventService to better manage features by plan
- Add constants for features available in each plan tier (Startup,
Business, Enterprise)
- Add channel_instagram to Startup plan features
- Improve downgrade handling to properly disable higher-tier features
- Clean up and optimize tests for maintainability
- Add comprehensive test coverage for plan upgrades and downgrades

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-04-28 14:13:56 -07:00
gabrieljablonski
540f67aef6 Merge branch 'fazer-ai/main' into chore/merge-upstream 2025-04-25 16:57:00 -03:00
Cayo P. R. Oliveira
8fc14186e0
feat: process Baileys attachments, fix contact name creation, and handle unsupported messages (#26)
* fix: return not_found status for missing messages in WhatsApp webhook

* feat: enhance message handling to support image attachments

* chore: Handle incoming whatsapp baileys service attachments and implement specs for images and videos

* fix: add file_content_type method to incoming baileys messages

* chore: specs for stickers, audio and files

* fix: handle media attachment errors

* chore: convert file_content_type to string when attaching media

* fix: add handling for attachment not found error in incoming message service

* chore: refactor file_content_type method and simplify filename method

* chore: update media attachment tests

* feat: baileys unsupported message alert (#27)

* feat: create alert message for unsupported message types

* chore: fail message when try send not supported type in baileys

* chore: add tests for unsupported message handling in Baileys service

* chore: correct spelling

* chore: NIT in spec name

* chore: remove unnecessary message reload in unsupported message type test

* feat: baileys support to send attachments (#28)

* feat: enhance message sending logic with support for attachments and interactive messages

* fix: update message format to use messageContent for text messages

* feat: attachment message sending

* fix: use strict encoding for attachment file download

* chore: streamline message sending logic and remove unused error classes

* chore: remove type from message sending logic

* chore: update message sending specs

* chore: raise MessageNotSentError instead of updating message status to failed

* chore: change baileys contact name preferences (#30)

* refactor: improve contact name handling and extraction from JID

* test: enhance message handling to update contact names based on pushName and verifiedBizName

* chore: update contact name condition to match phone number from JID

* chore: correct method name typo

* chore: correct variable names for phone number consistency in tests

* chore: update message payload structure and improve error handling in send_message

* test: re-add testing for error handling

* feat: enhance contact name handling and add self-message detection

* fix: ensure presence check for verified business name in contact name retrieval

* test: improve specs

---------

Co-authored-by: gabrieljablonski <contact@gabrieljablonski.com>

---------

Co-authored-by: gabrieljablonski <contact@gabrieljablonski.com>
Co-authored-by: Gabriel Jablonski <gabriel@fazer.ai>

---------

Co-authored-by: gabrieljablonski <contact@gabrieljablonski.com>
Co-authored-by: Gabriel Jablonski <gabriel@fazer.ai>

* fix: try to disconnect baileys before destroy inbox (#29)

* fix: ensure proper disconnection of Baileys provider on channel destruction

* test: add callback tests for disconnecting channel provider in Whatsapp spec

* refactor: simplify condition for disconnecting Baileys provider on channel destruction

* refactor: enhance disconnect_channel_provider specs for Baileys provider

* test: verify channel destruction does not call disconnect_channel_provider

---------

Co-authored-by: gabrieljablonski <contact@gabrieljablonski.com>

---------

Co-authored-by: gabrieljablonski <contact@gabrieljablonski.com>
Co-authored-by: Gabriel Jablonski <gabriel@fazer.ai>
2025-04-25 16:39:17 -03:00
Muhsin Keloth
0b156f6d4e
fix: Handle Instagram text and attachments as separate messages (#11315)
When we send text with attachments on Instagram, Instagram treats text
and attachments as separate messages. However, Chatwoot keeps them as a
single message. Since Instagram sends echo events for each message, this
can create duplicate messages in Chatwoot. To prevent this, we will send
text and attachments as separate messages.

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
2025-04-16 20:46:47 +05:30
Sojan Jose
630826baed
feat: Implement UI for Agent Bots in settings and remove CSML support (#11276)
- Add agent bots management UI in settings with avatar upload
- Enable agent bot configuration for all inbox types
- Implement proper CRUD operations with webhook URL support
- Fix agent bots menu item visibility in settings sidebar
- Remove all CSML-related code and features
- Add migration to convert existing CSML bots to webhook bots
- Simplify agent bot model and services to focus on webhook bots
- Improve UI to differentiate between system bots and account bots

## Video 





https://github.com/user-attachments/assets/3f4edbb7-b758-468c-8dd6-a9537b983f7d

---------

Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
2025-04-16 18:02:49 +05:30
Vishnu Narayanan
befdfb0ae6
fix: use stricter validation to restrict gmail signups (#11285)
- use stricter validation to restrict gmail signups
2025-04-12 10:52:49 +05:30
Gabriel Jablonski
65430e4633
Merge branch 'fazer-ai/main' into chore/merge-upstream 2025-04-09 19:22:12 -03:00
Cayo P. R. Oliveira
25670564eb
feat: add message update processing in IncomingMessageBaileysService (#20)
* feat: add message update processing in IncomingMessageBaileysService

* feat: implement message update handling in IncomingMessageBaileysService

* feat: add MessageNotFoundError for handling invalid update messages in IncomingMessageBaileysService

* chore: specs for message.update events and bug fixes

* chore: refactor message update handling in IncomingMessageBaileysService

* chore: nit remove redundant comment

* chore: enhance logging for unsupported message update statuses in IncomingMessageBaileysService and disabled metrics

* chore: message status update logic with transition checks

* chore: update status mapping for PENDING to sent in status_mapper

* chore: update status_mapper comments and fix case statement for status codes

* fix: logging for unsupported message updates in update_message_content method

* test: add specs for unsupported status transitions in messages.update event

* refactor: ensure message status is reloaded before assertion in messages.update event spec

* refactor: status variable in status_mapper method

* refactor: rename status_transition_allowed method to status_transition_allowed?

* refactor: streamline message creation in specs by using let! for setup

* feat: process webhook whatsapp await response (#21)

* feat: enhance WhatsApp webhook processing and error responses handling

* chore: correct spelling of 'WhatsApp' in webhook controller specs

* refactor: rename webhook processing method and improve error handling

* chore: update error handling in WhatsApp controller specs for specific exceptions

* refactor: remove handling for StandardError in WhatsApp controller specs

* refactor: simplify perform_whatsapp_events_job method

* chore: update response status from not_found to bad_request for invalid message

* refactor: update expectations for job processing in WhatsApp controller specs
2025-04-09 19:14:38 -03:00
Bruno Shiohei
91cd42583e
fix: Removing repetitive name parameter in AgentsController (#11259)
Co-authored-by: Sojan Jose <sojan@pepalo.com>
2025-04-09 08:53:13 +05:30
Muhsin Keloth
d827e66453
feat: Instagram Inbox using Instagram Business Login (#11054)
This PR introduces basic minimum version of **Instagram Business
Login**, making Instagram inbox setup more straightforward by removing
the Facebook Page dependency. This update enhances user experience and
aligns with Meta’s recommended best practices.

Fixes
https://linear.app/chatwoot/issue/CW-3728/instagram-login-how-to-implement-the-changes


## Why Introduce Instagram as a Separate Inbox?


Currently, our Instagram integration requires linking an Instagram
account to a Facebook Page, making setup complex. To simplify this
process, Instagram now offers **Instagram Business Login**, which allows
users to authenticate directly with their Instagram credentials.

The **Instagram API with Instagram Login** enables businesses and
creators to send and receive messages without needing a Facebook Page
connection. While an Instagram Business or Creator account is still
required, this approach provides a more straightforward integration
process.

| **Existing Approach (Facebook Login for Business)** | **New Approach
(Instagram Business Login)** |
| --- | --- |
| Requires linking Instagram to a Facebook Page | No Facebook Page
required |
| Users log in via Facebook credentials | Users log in via Instagram
credentials |
| Configuration is more complex | Simpler setup |

Meta recommends using **Instagram Business Login** as the preferred
authentication method due to its easier configuration and improved
developer experience.

---

## Implementation Plan

The core messaging functionality is already in place, but the transition
to **Instagram Business Login** requires adjustments.

### Changes & Considerations

- **API Adjustments**: The Instagram API uses `graph.instagram`, whereas
Koala (our existing library) interacts with `graph.facebook`. We may
need to modify API calls accordingly.
- **Three Main Modules**:
  1. **Instagram Business Login** – Handle authentication flow.
2. **Permissions & Features** – Ensure necessary API scopes are granted.
  3. **Webhooks** – Enable real-time message retrieval.

![CleanShot 2025-03-10 at 21 32
28@2x](https://github.com/user-attachments/assets/1b019001-8d16-4e59-aca2-ced81e98f538)


---

## Instagram Login Flow

1. User clicks **"Create Inbox"** for Instagram.
2. App redirects to the [Instagram Authorization
URL](https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/business-login#embed-the-business-login-url).
3. After authentication, Instagram returns an authorization code.
5. The app exchanges the code for a **long-lived token** (valid for 60
days).
6. Tokens are refreshed periodically to maintain access.
7. Once completed, the app creates an inbox and redirects to the
Chatwoot dashboard.

---

## How to Test the Instagram Inbox

1. Create a new app on [Meta's Developer
Portal](https://developers.facebook.com/apps/).
2. Select **Business** as the app type and configure it.
3. Add the Instagram product and connect a business account.
4. Copy Instagram app ID and Instagram app secret
5. Add the Instagram app ID and Instagram app secret to your app config
via `{Chatwoot installation
url}/super_admin/app_config?config=instagram`
6. Configure Webhooks:
   - Callback URL: `{your_chatwoot_url}/webhooks/instagram`
   - Verify Token: `INSTAGRAM_VERIFY_TOKEN`
- Subscribe to `messages`, `messaging_seen`, and `message_reactions`
events.
7. Set up **Instagram Business Login**:
   - Redirect URL: `{your_chatwoot_url}/instagram/callback`
8. Test inbox creation via the Chatwoot dashboard.


## Troubleshooting & Common Errors

### Insufficient Developer Role Error

- Ensure the Instagram user is added as a developer:
- **Meta Dashboard → App Roles → Roles → Add People → Enter Instagram
ID**

### API Access Deactivated

- Ensure the **Privacy Policy URL** is valid and correctly set.

### Invalid request: Request parameters are invalid: Invalid
redirect_uri

- Please configure the Frontend URL. The Frontend URL does not match the
authorization URL.
---


## To-Do List

- [x] Basic integration setup completed.  
- [x] Enable sending messages via [Messaging
API](https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/messaging-api).
- [x] Implement automatic webhook subscriptions on inbox creation.  
- [x] Handle **canceled authorization errors**.  
- [x] Handle all the errors
https://developers.facebook.com/docs/instagram-platform/instagram-graph-api/reference/error-codes
- [x] Dynamically fetch **account IDs** instead of hardcoding them.  
- [x] Prevent duplicate Instagram channel creation for the same account.
- [x] Use **Global Config** instead of environment variables.  
- [x] Explore **Human Agent feature** for message handling.  
- [x] Write and refine **test cases** for all scenarios.  
- [x] Implement **token refresh mechanism** (tokens expire after 60
days).
Fixes https://github.com/chatwoot/chatwoot/issues/10440

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Copilot Autofix powered by AI <62310815+github-advanced-security[bot]@users.noreply.github.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2025-04-08 10:47:41 +05:30
Gabriel Jablonski
659c3e7c2f chore: apply Rails/SaveBang cop (#15)
* chore: apply Rails/SaveBang cop

* fix: correct locale validation in category model spec

* fix: update save methods to avoid Rails/SaveBang cop violations
2025-04-03 23:29:24 -03:00
Cayo P. R. Oliveira
acd1e56a28 feat: baileys provider for whatsapp (#7)
* feat: baileys provider and placeholder for link device modal

* chore: drop qrcode.vue in favor of just img tag

* chore: update modal props

* feat: setup channel provider connection

* chore: update .env.example with Baileys API default configuration

* feat: add support for Baileys provider in WhatsApp events processing

* chore: rename Baileys API default host variable to DEFAULT_BAILEYS_URL

* feat: add setup and disconnect methods for Baileys channel provider in inboxes controller that will be implemented

* feat: add CHANNEL_CONNECTION_UPDATE event and include it in broadcast data preparation

* refactor: simplify channel retrieval logic in WhatsappEventsJob

* refactor: revert CHANNEL_UPDATE_EVENTS constant from ActionCableBroadcastJob

* feat: add 'baileys' as a provider option in Whatsapp channel model

* feat: add provider_connection field to Whatsapp channel model and migration

* refactor: remove unnecessary  CHANNEL_CONNECTION_UPDATE event type

* feat: implement channel provider connection with baileys API

* feat: add inbox association to Whatsapp channel model and update webhook URL handling

* feat: enhance Baileys service to handle webhook multiple event types

* refactor: simplify webhook verification logic in Baileys service

* feat: add setup channel provider call, and refactor some logic

* chore: adapt logic to new API

* refactor: fix typo

* refactor: fix import

* refactor: fix typo

* chore: add fixme comment about race condition

* fix: remove double disconnect call

* feat: implement message processing for incoming WhatsApp messages

* refactor: streamline message type determination and improve readability

* chore: increase cache key granularity

provider connection info might be updated multiple times within 1 second, so updates might be lost due to cache key not being updated. changing cache key to milliseconds solves this

* feat: add `is-loading` to buttons

* feat: update send_message method to use 'to' parameter and improve error handling

* refactor: simplify test setup and update API key in specs

* chore: add setup and disconnect channel provider specs

* test: fix spec after increase cache key granularity

* feat: handle reconnecting state on modal

* style: centered error text

* feat: advanced options on create inbox

* feat: handle new reconnecting on backend

* refactor: update inbox controller specs and leave a FIXME note

* test: add specs for Whatsapp::IncomingMessageBaileysService

* feat: add baileys configuration page

* feat: link device button when disconnected on conversation

* chore: refactor .env.example

* feat: add TODO for unimplemented methods in IncomingMessageBaileysService

* fix: correct method name and update environment variable references in WhatsappBaileysService

* refactor: simplify channel lookup by removing redundant method and handling phone number check directly

* chore: add TODO for unimplemented event processing methods in IncomingMessageBaileysService

* fix: update environment variable references in WhatsappBaileysService tests

* chore(webhook): add pt-BR translations

* chore: add pt-br translations

* chore: inboxname component margin

* refactor: inboxname computed prop

* feat: enhance WhatsApp provider connection handling and message processing

* test: inbox controller

* chore: improve baileys connection and messages handling

* test: incoming message service baileys

* refactor: update provider config validation and improve test setup for WhatsApp Baileys service

* fix: ensure only text messages are sent and update message source ID

* fix: create message

* fix: only update message on success

* test: fix broken specs

* chore: raise error on unsupported message content type

* feat: hide provider connection data from non-admins

* fix: update advanced options

* chore: move class definition

* fix: issue with send_message not returning id

---------

Co-authored-by: gabrieljablonski <contact@gabrieljablonski.com>
2025-04-03 23:28:38 -03:00
Cayo P. R. Oliveira
083bc27b1a feat: webhook inbox (#5)
* chore: exclude inbox_id from webhook update parameters

* feat: display inbox label in webhook settings

* feat: add inbox selection to webhook form

* feat: prevent updating inbox_id in webhook update

* feat: integrate MultiselectDropdown for inbox selection in webhook form

* feat: add inbox matching logic to webhook event delivery

* feat: remove unused inbox input placeholder from webhook form

* fix: MultiselectDropdown component submiting form

* feat: refine webhook parameters for create and update actions

* feat: disable URL input field when editing webhook

* chore: remove unnecessary parentheses

* chore: update webhook controller spec to ignore inbox_id and url updates

* fix: clean up JSON formatting

* fix: standardize inbox_id to inboxId in WebhookForm component

* refactor: replace LabelItem with InboxName component in WebhookRow

* chore: enhance MultiselectDropdown with button variant prop and update styling in WebhookForm

* chore: simplify MultiselectDropdown wrapper in WebhookForm component

* chore: update selectedInbox initialization to null and reorder form fields

* refactor: simplify InboxName

* chore: add dark variant styling for buttons in SCSS

* test: add inbox filtering for webhook event triggers in WebhookListener

* test: refactor webhook controller spec to use a variable for URL and improve update expectations

* feat(webhook): all inboxes option

* chore: remove dark variant styling for buttons in SCSS

* fix: bad interaction multiselectdropdown inside label

* chore: invert if

* chore: rename to assignedInbox and drop inboxId

* refactor(WebhookForm): restore div separating fields from buttons

* test: improve description

---------

Co-authored-by: gabrieljablonski <contact@gabrieljablonski.com>
2025-04-03 23:28:38 -03:00
Gabriel Jablonski
52a55827c3 chore: lint files (#2)
* chore: lint files

* chore: suppress warning

* chore: disable suggest extensions

* chore: do not stage changes in pre-commit

* chore: remove git add from FE lint and `-a` flag from rubocop on husky
2025-04-03 23:28:38 -03:00
Cayo P. R. Oliveira
f6bdc40c24 feat: add name to webhook (#4)
* feat(migration): add name column to webhook table

* feat(webhooks): add name parameter to webhook params

* feat(webhooks): add example webhook name constant and input field to form

* fix(webhooks): add webhook name label and placeholder to multiple locales in the form

* feat(webhooks): display webhook name in the UI and include it in the API response

* Revert 'fix(webhooks): add webhook name label and placeholder to multiple locales in the form'

This reverts commit e547778a1c038c934e22ceb25935f541cb09e2cd.

* test(webhooks): add tests for creating and updating webhooks with name attribute

* chore(webhooks): add name property to webhook definitions in Swagger documentation

* chore(webhooks): remove unnecessary input touch event for webhook name field

* chore(webhooks): apply review changes requested

* chore(webhooks): revert auto lint changes in commit 18ec4cafeb72fd385b70f65f1873d7cfb65216a6
2025-04-03 23:28:38 -03:00
Sojan Jose
1a78a9243f
chore: Clean up report & knowledge base policies (#11234)
- Removes the portal_members table and all associated records
- Updates policies to use custom roles with knowledge_base_manage
permission
- Updates controllers, models, and views to work without portal
membership
- Adds tests for the new permission model
2025-04-03 16:00:32 -07:00
Muhsin Keloth
246deab684
feat: Instagram reauthorization (#11221)
This PR is part of https://github.com/chatwoot/chatwoot/pull/11054 to
make the review cycle easier.
2025-04-03 14:30:48 +05:30
Muhsin Keloth
7a24672b66
feat: Added the ability to create Instagram channel (#11182)
This PR is part of https://github.com/chatwoot/chatwoot/pull/11054 to
make the review cycle easier.
2025-04-03 13:57:14 +05:30
Sojan Jose
ca83a27e95
chore(refactor): Improve conversation permission filtering (#11166)
1. Add permission filter service to separate permission filtering logic
from conversation queries
2. Implement hierarchical permissions with cleaner logic:
   - conversation_manage gives access to all conversations
- conversation_unassigned_manage gives access to unassigned and user's
conversations
- conversation_participating_manage gives access only to user's
conversations

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
2025-03-31 19:30:02 -07:00
Muhsin Keloth
41d6f9a200
chore: Add cache to improve widget performance (#11163)
- Add dynamic importing for routes.
- Added caching for `campaign`, `articles` and `inbox_members` API end
points.

---------

Co-authored-by: Pranav <pranavrajs@gmail.com>
2025-03-24 16:04:49 -07:00
Pranav
d355801555
fix: Do not allow sending messages if merged contact has a duplicate session (#11152)
In this PR https://github.com/chatwoot/chatwoot/pull/11139, if there is
an attempt to create a duplication session for the contact in the same
inbox, we will anonymize the old session.

This PR would prevent sending messages to the older sessions. The
support agents will have to create a new conversation to continue
messages with customer.
2025-03-21 18:04:46 -07:00
Pranav
b34c526c51
feat(apps): Shopify Integration (#11101)
This PR adds native integration with Shopify. No more dashboard apps.
The support agents can view the orders, their status and the link to the
order page on the conversation sidebar.

This PR does the following: 
- Create an integration with Shopify (a new app is added in the
integrations tab)
- Option to configure it in SuperAdmin
- OAuth endpoint and the callbacks.
- Frontend component to render the orders. (We might need to cache it in
the future)
---------

Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-03-19 15:37:55 -07:00
Pranav
bf5e4a92dd
chore: Limit the number of articles retrieved by widget (#11095)
The UI displays only six articles, and this update introduces a per_page
parameter to control the number of articles returned per API call. The
value is capped between 1 and 100, with a default fallback if a lower
number is set.

This change is necessary due to high website traffic, where excessive
payloads are returned without adding value.

**Changes:** 
- Add index to status, account_id, portal_id, views.
- Add per_page param in the API.
- Update the code in the frontend to fetch only 6
2025-03-15 14:10:12 -07:00
Sojan Jose
586dc800bb
chore: Move Twilio event processing to background job (#11094)
- Twilio events were being processed synchronously, leading to slow API
responses.
- This change moves Twilio event processing to a background job to
improve performance and align with how other events (e.g., WhatsApp) are
handled.

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
2025-03-15 13:51:08 -07:00
Pranav
46ec92c86e
fix: Improve performance of most hit APIs in widget (#11089)
- Cache campaigns for better performance
- Fix N+1 queries in inbox members
- Remove unused related articles
2025-03-14 17:37:36 -07:00
Sojan Jose
29158e32fe
chore: Logger for non-existent WhatsApp channels (#11064)
- Add a warning logger for cases where we are getting webhook events for
inactive numbers.
- Add config to discard events for inactive numbers so that the meta
will stop sending events

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
2025-03-12 15:50:38 -07:00
Pranav
22331fb626
fix: Paginate attachments API (#11044)
There are attachments with over 1000 attachments (unusual) in
production, and some of them timeout. This PR would limit the number of
attachments to 100 (which is sufficient for viewing the files in the
gallery, pagination on the UI can be added later).
2025-03-07 13:56:10 -08:00
Pranav
a513f152ed
fix: Extend the locale without variant check for article locales as well (#11021)
We allow users to select locale variants when creating the help center
(e.g., pt_BR or en_UK). However, the selected variant may not always be
available for translation in the app. In such cases, we need to fall
back to either the base language or the default locale.

While this fallback logic was implemented for the portal locale, it was
missing for article locales.

This PR fixes that issue.
2025-03-06 18:24:46 -08:00
Muhsin Keloth
ef24eef0b9
feat: move Linear config to installation_config (#10999)
This PR has the following changes

- Add `LINEAR_CLIENT_ID` and `LINEAR_CLIENT_SECRET` to installation
config
- Add Linear config to super_admin/features.yml
- Replace usage of ENV.fetch with GlobalConfigService.load for fetch
Client Id and Secret.
2025-02-28 14:20:27 +05:30
Pranav
80c87da8c9
feat: Add new APIs for live reports with team filter (#10994)
This PR is part of the larger #10849 implementation and introduces a new
Live Reports API to provide real-time conversation metrics.

The /live_reports/conversation_metrics endpoint returns account-level or
team-level conversation statistics, including open, pending, unattended,
and unassigned conversation counts.

The /live_reports/grouped_conversation_metrics endpoint accepts a group
parameter, either team_id or assignee_id, and returns open and
unattended conversation counts based on the specified grouping.
2025-02-27 16:11:04 -08:00
Muhsin Keloth
12134f9391
feat: Linear OAuth 2.0 (#10851)
Fixes https://linear.app/chatwoot/issue/CW-3417/oauth-20-authentication
We are planning to publish the Chatwoot app in the Linear [integration
list](https://linear.app/docs/integration-directory). While we currently
use token-based authentication, Linear recommends OAuth2 authentication.
This PR implements OAuth2 support.

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2025-02-27 18:15:53 +05:30
Shivam Mishra
161024db9d
feat: Add visibility checks for installation types (#10773)
This pull request includes multiple changes to the sidebar and route
metas to configure visibility of features on the dashboard.

Here's a summary of the changes

1. Added `installationTypes`, field to routes `meta`, this works along
side `permissions` and `featureFlags`
This allows us to decide weather a particular feature is accessible on a
particular type. For instance, the Billing pages should only be
available on Cloud
2. Updated `usePolicy` and `policy.vue` to use the new
`installationTypes` config
3. Updated Sidebar related components to remove `showOnlyOnCloud` to use
the new policy updates.

Testing the PR

Here's the matrix of cases:
https://docs.google.com/spreadsheets/d/15AAJntJZoyudaby77BOnRcC4435FGuT7PXbUXoTyU50/edit?usp=sharing

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: Pranav <pranavrajs@gmail.com>
2025-02-21 14:48:31 -08:00
Shivam Mishra
c88447c11f
feat: invalidate cache after inbox members or team members update (#10869)
At the moment, when updating the inbox members, or team members the
account cache used for IndexedDB is not invalidated. This can cause
inconsistencies in the UI. This PR fixes this by adding explicit
invalidation after performing the member changes

### Summary of changes

1. Added a new method `add_members` and `remove_members` to both `team`
and `inbox` models. The change was necessary for two reasons
- Since the individual `add_member` and `remove_member` is called in a
loop, it's wasteful to run the cache invalidation in the method.
- Moving the account cache invalidation call in the controller pollutes
the controller business logic
2. Updated tests across the board

### More improvements

We can make a concern called `Memberable` with usage like
`memberable_with :inbox_members`, that can encapsulate the functionality

---

Related: https://github.com/chatwoot/chatwoot/issues/10578
2025-02-20 21:28:38 -08:00
Pranav
ccf890d855
fix: Handle JSON requests in DashboardController (#10910)
This is the error that is triggering a P0 incident in Chatwoot. 

```
DashboardController#index is missing a template for this request format and variant. request.formats: ["application/json"] request.variant: []
```

The user is calling `/app/accounts/api/v1/accounts/<account-id>/inboxes`. The URL is wrong, the requests are routed to dashboard controller as it starts with `/app/accounts`. The dashboard controller is not handling JSON requests and it creates errors. There are 312k errors over the last 2 years. Close to 50k during last 3 days.

This fix would return not_acceptable response to the attempts.
2025-02-15 09:32:50 -08:00
Sivin Varghese
abcff9883f
feat: Order previous conversations by last activity (#10825) 2025-02-05 19:50:25 -08:00
Pranav
d070743383
feat(ee): Add Captain features (#10665)
Migration Guide: https://chwt.app/v4/migration

This PR imports all the work related to Captain into the EE codebase. Captain represents the AI-based features in Chatwoot and includes the following key components:

- Assistant: An assistant has a persona, the product it would be trained on. At the moment, the data at which it is trained is from websites. Future integrations on Notion documents, PDF etc. This PR enables connecting an assistant to an inbox. The assistant would run the conversation every time before transferring it to an agent.
- Copilot for Agents: When an agent is supporting a customer, we will be able to offer additional help to lookup some data or fetch information from integrations etc via copilot.
- Conversation FAQ generator: When a conversation is resolved, the Captain integration would identify questions which were not in the knowledge base.
- CRM memory: Learns from the conversations and identifies important information about the contact.

---------

Co-authored-by: Vishnu Narayanan <vishnu@chatwoot.com>
Co-authored-by: Sojan <sojan@pepalo.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-01-14 16:15:47 -08:00
Pranav
4fd9bddb9d
feat(v4): Add API to fetch aggregate reports for inboxes (#10604)
The Inbox Overview section is being updated to offer a more detailed
report, showing an overall view of the account grouped by inboxes. To
view detailed reports and access specific graphs for individual inboxes,
click on the inbox name to navigate to its dedicated report page.

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
2024-12-19 14:47:19 -08:00
Shivam Mishra
b34dac7bbe
feat: validate query conditions (#10595)
Query conditions can take in arbitrary values, this can cause SQL
errors. This PR fixes it
2024-12-17 17:16:37 +05:30
Pranav
10a0333980
feat(ee): Add copilot integration (v1) to the conversation sidebar (#10566) 2024-12-10 15:36:48 -08:00
Sivin Varghese
d902bb1d6f
fix: Remove duplicate contactable inbox in the conversation form (#10554)
---------

Co-authored-by: Pranav <pranavrajs@gmail.com>
2024-12-06 12:31:01 -08:00
Sivin Varghese
3edc0542cc
fix: Fix issue with profile picture not updating (#10532)
This PR resolves the issue with updating the profile picture in the profile settings.

**Cause of issue**
The issue can be reproduced with the old `ProfileAvatar.vue` component.
While the exact reason is unclear, it seems related to cases where the
file might be `null`.

**Solution**
Replaced the old `ProfileAvatar.vue` with `Avatar.vue` and tested it. It
works fine. I’ve attached a loom video below.

Fixes https://linear.app/chatwoot/issue/CW-3768/profile-picture-bug

Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Pranav <pranavrajs@gmail.com>
2024-12-04 15:02:29 -08:00
Honza Sterba
76a4140224
fix: Feature flags are not be stored on account creation (#10387)
when creating an account via the platform API the feature flags do not get stored

Co-authored-by: Sojan Jose <sojan@pepalo.com>
2024-11-20 21:39:17 +08:00