Gabriel Jablonski
659c3e7c2f
chore: apply Rails/SaveBang cop ( #15 )
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* chore: apply Rails/SaveBang cop
* fix: correct locale validation in category model spec
* fix: update save methods to avoid Rails/SaveBang cop violations
2025-04-03 23:29:24 -03:00
Sojan Jose
f6d7f3b665
fix: assignee_changed callback not getting triggered during conversation creation ( #9334 )
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The reload method in our callback was refreshing the object and hence the saved_change_to_assignee_id? Method wasn't working in the following callbacks.
This impacted the listeners subscribing to the event `ASSIGNEE_CHANGE`, `TEAM_CHANGE` etc
2024-05-06 11:48:17 -07:00
Vishnu Narayanan
6956436a76
feat: refactor SLA evaluation logic ( #9133 )
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* feat: update SLA evaluation logic
* chore: handle nrt
* chore: handle applied_sla status
* chore: refactor spec to bring down expecations in a single block
* chore: fix process_account_applied_sla spec
* chore: add spec to test multiple nrt misses
* feat: persist sla notifications
* feat: revert persist sla notifications
* chore: refactor sla_status to include active_with_misses
* chore: refactor spec
* Update evaluate_applied_sla_service.rb
* minor refactors
* clean up
* move notification related spec
* chore: refactor notifications spec to sla_event model
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Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
2024-03-29 02:01:43 +11:00
Sojan Jose
3dae3ff3ad
feat: Conversation update API for sla_policy_id ( #8973 )
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- Add an endpoint for updating conversation attributes (priority / sla_policy_id )
- Swagger spec
- minor chores around the conversation API/spec
Fixes: https://linear.app/chatwoot/issue/CW-2100/feat-backend-api-to-update-the-sla-of-a-conversation
2024-03-14 17:22:32 +05:30
Vishnu Narayanan
aaf70cf1cf
feat: add push notification when SLA missed ( #9078 )
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* feat: add push notification when SLA missed
* chore: sent notification only for inbox members
* feat: add conv particpants+admins to SLA notification list
* chore: add spec to ensure notification is created
* chore: refactor to multiple alerts for SLA conditions
* chore: add sla_policy as secondary_actor in notification
2024-03-11 21:49:41 +05:30
Vishnu Narayanan
c1d07a5471
feat: Add sidekiq jobs to monitor applied SLAs ( #8828 )
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Fixes: https://linear.app/chatwoot/issue/CW-2983/sidekiq-jobservice-to-monitor-sla-breach
Co-authored-by: Sojan <sojan@pepalo.com>
2024-02-07 21:44:56 +04:00
