Muhsin Keloth
c483034a07
feat: Add support for sending CSAT surveys via templates (Whatsapp Twilio) ( #13143 )
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Fixes
https://linear.app/chatwoot/issue/CW-6189/support-for-sending-csat-surveys-via-approved-whatsapp
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Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
2026-01-13 16:32:02 +04:00
Muhsin Keloth
7d6a43fc72
feat: Added the backend support for twilio content templates ( #12272 )
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Added comprehensive Twilio WhatsApp content template support (Phase 1)
enabling text, media, and quick reply templates with proper parameter
conversion, sync capabilities.
**Template Types Supported**
- Basic Text Templates: Simple text with variables ({{1}}, {{2}})
- Media Templates: Image/Video/Document templates with text variables
- Quick Reply Templates: Interactive button templates
Front end changes is available via #12277
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Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-08-24 10:05:15 +05:30
Muhsin Keloth
f627dbe42d
feat: hide CSAT survey URLs from agents in dashboard ( #11622 )
2025-06-11 23:39:47 +05:30
Sojan Jose
970e76ace8
feat: API Endpoints to update message status ( #11387 )
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- Added an api endpoint for update message status ( available only for
api inboxes )
- Moved message status management to a service.
- Handles case where read status arrive before delivered
fixes : #10314 , #9962
2025-04-29 15:33:11 -07:00
Muhsin Keloth
16c36a78f0
chore: Remove sentry exceptions for the message status failed errors ( #8285 )
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- Remove sending exceptions to Sentry after capturing the message failed errors.
2023-11-02 12:00:22 -07:00
Muhsin Keloth
29f18c7f18
fix: Handle Twilio::REST::RestError ( #8257 )
2023-10-31 16:23:34 +05:30
Jordan Brough
49d08a6773
feat: Support Twilio Messaging Services ( #4242 )
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This allows sending and receiving from multiple phone numbers using Twilio messaging services
Fixes : #4204
2022-07-08 18:20:07 +05:30
Sojan Jose
04dfb034cc
chore: Upgrade Exception tracking ( #4638 )
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- Upgrade Sentry Libraries
- Enable provision for account and user info in error tracking
- Add ChatwootExceptionTracker
fixes : #4375
2022-05-09 14:23:19 +05:30
Sojan Jose
2c73df4292
Chore: Provide fixed attachment URLs for Channels ( #4507 )
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Prior to this change, The attachment URL sent from Chatwoot to 3rd party integrations like Whatsapp and Facebook
involved a 301 redirect before the original content is served. This causes intermittent breakages for the sent attachments.
fixes : #3632
ref: https://blog.saeloun.com/2021/09/14/rails-7-adds-expiring-urls-to-active-storage.html
2022-04-20 22:42:13 +05:30
Tejaswini Chile
dddab0bbce
chore: Handle the Twilio exception in sentry
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Fix trying to extract the Sid from non created message.
Fixes #3029
2021-09-21 23:02:45 +05:30
Tejaswini Chile
772d4ae726
feat: Send MMS through Twilio Inbox ( #2959 )
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Send MMS message to customer for Twilio integration inbox.
Fixes #2311
2021-09-07 00:05:14 +05:30
Sojan Jose
edec74c389
chore: Fix Twilio send message error ( #2761 )
2021-08-06 13:34:20 +05:30
Sojan Jose
4f83d5451e
Chore: Routine Bugfixes and enhancements ( #979 )
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- Fix slack scopes
- Docs for authentication
Fixes : #704 , #973
2020-06-25 23:35:16 +05:30
