Fixes https://linear.app/chatwoot/issue/PLA-96/argumenterror-reel-is-not-a-valid-file-type-argumenterror
Fixes a crash in `when a user shares a Facebook reel via Messenger.
Facebook sends these attachments with `type: "reel"`, which isn't a
valid `file_type` enum value on the Attachment model (only `ig_reel`
exists, matching Instagram's format).
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Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
When agents send replies from the native Facebook Messenger app (not
Chatwoot), echo events were created without external_echo metadata and
could be misrepresented in the UI. This change updates Messenger echo
message creation to:
- set content_attributes.external_echo = true for outgoing_echo messages
- set echo message status to delivered
- keep sender as nil for echo messages (existing behavior)
<img width="2614" height="1264" alt="CleanShot 2026-02-26 at 16 32
04@2x"
src="https://github.com/user-attachments/assets/ba61c941-465d-4893-814e-855e6b6c79e8"
/>
This change introduces the ability to lock conversations to a single thread for Instagram and facebook messages within the Meta inbox, mirroring existing functionality in WhatsApp and SMS inboxes.
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
