4 Commits

Author	SHA1	Message	Date
Muhsin Keloth	96b5780ea7	fix: Respect survey label rules for WhatsApp CSAT template (#13285) ... Ensure CSAT survey label rules are evaluated once in CsatSurveyService before any channel-specific sending (including WhatsApp/Twilio templates), remove the duplicated rule check from the template builder, and cover the blocking-label scenario in service specs while simplifying the template specs accordingly. Co-authored-by: Sojan Jose <sojan@pepalo.com>	2026-01-15 22:16:00 -08:00
Sivin Varghese	d0611cb7f2	feat: Improve CSAT responses (#11485) ... # Pull Request Template ## Description This PR introduces basic customization options for the CSAT survey: * **Display Type**: Option to use star ratings instead of emojis. * **Message Text**: Customize the survey message (up to 200 characters). * **Survey Rules**: Send surveys based on labels — trigger when a conversation has or doesn't have a specific label. Fixes https://linear.app/chatwoot/document/improve-csat-responses-a61cf30e054e ## Type of change - [x] New feature (non-breaking change which adds functionality) ## How Has This Been Tested? ### Loom videos **Website Channel (Widget)** https://www.loom.com/share/7f47836cde7940ae9d17b7997d060a18?sid=aad2ad0a-140a-4a09-8829-e01fa2e102c5 **Email Channel (Survey link)** https://www.loom.com/share/e92f4c4c0f73417ba300a25885e093ce?sid=4bb006f0-1c2a-4352-a232-8bf684e3d757 ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [x] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [x] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules --------- Co-authored-by: Pranav <pranavrajs@gmail.com>	2025-05-16 14:18:52 +05:30
Sojan Jose	7ab7bac6bf	chore: Enable the new Rubocop rules (#7122) ... fixes: https://linear.app/chatwoot/issue/CW-1574/renable-the-disabled-rubocop-rules	2023-05-19 14:37:10 +05:30
Sojan Jose	cd11efea1d	feat: Add CSAT Message Template Hooks (#2494)	2021-06-23 19:29:27 +05:30