Pranav
ffd47081bd
chore(cleanup): Delete sentiment feature ( #9304 )
...
- The feature is unused, removing it for now, will bring it back with better models later.
2024-04-25 22:49:10 -07:00
Vishnu Narayanan
6956436a76
feat: refactor SLA evaluation logic ( #9133 )
...
* feat: update SLA evaluation logic
* chore: handle nrt
* chore: handle applied_sla status
* chore: refactor spec to bring down expecations in a single block
* chore: fix process_account_applied_sla spec
* chore: add spec to test multiple nrt misses
* feat: persist sla notifications
* feat: revert persist sla notifications
* chore: refactor sla_status to include active_with_misses
* chore: refactor spec
* Update evaluate_applied_sla_service.rb
* minor refactors
* clean up
* move notification related spec
* chore: refactor notifications spec to sla_event model
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
2024-03-29 02:01:43 +11:00
Sojan Jose
41e269e873
feat(ee): Add reporting events for bots ( #9027 )
...
Added a new event conversation_bot_resolved and added a job to auto resolve the bot conversations if there was no activity for the last 1 hour.
2024-02-27 14:53:28 -08:00
Vishnu Narayanan
f92cea144c
feat(perf): sla-9 improve perf of TriggerSlasForAccountsJob ( #8953 )
...
* feat: improve perf of TriggerSlasForAccountsJob
2024-02-20 21:54:37 +05:30
Vishnu Narayanan
c1d07a5471
feat: Add sidekiq jobs to monitor applied SLAs ( #8828 )
...
Fixes: https://linear.app/chatwoot/issue/CW-2983/sidekiq-jobservice-to-monitor-sla-breach
Co-authored-by: Sojan <sojan@pepalo.com>
2024-02-07 21:44:56 +04:00
Sojan Jose
390cd756e8
chore: Reorganize the installation config settings ( #8794 )
...
- Reorganizing installation config settings to move more configurations into UI from environment variables
- Changes to installation config to support premium plans in the enterprise edition
- Fixes the broken premium indicator in account/show and accounts/edit page
2024-01-31 16:48:42 +04:00
Tejaswini Chile
5b480f563d
feat: Sentiment model download and upload to vendor ( #7526 )
2023-07-18 12:17:50 +05:30
Tejaswini Chile
10dd0ba647
feat: Sentiment Analysis ( #7475 )
2023-07-12 15:03:31 +05:30
Vishnu Narayanan
f963e00731
fix: capture user and ip details on Inbox delete ( #7395 )
...
Fixes: https://linear.app/chatwoot/issue/CW-1772/ip-address-and-user-details-are-missing-in-some-of-the-logs
Co-authored-by: Sojan <sojan@pepalo.com>
2023-06-27 19:49:24 +05:30
Pranav Raj S
7fc0d166e8
feat: Allow SaaS users to manage subscription within the dashboard ( #5059 )
2022-07-19 19:04:17 +05:30
