Commit Graph

135 Commits

Author SHA1 Message Date
gabrieljablonski
9a4c5058f3 Merge branch 'main' into chore/merge-upstream-4.11.0 2026-02-17 23:05:26 -03:00
Shivam Mishra
6a482926b4
feat: new Captain Editor (#13235)
Co-authored-by: Aakash Bakhle <48802744+aakashb95@users.noreply.github.com>
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: aakashb95 <aakashbakhle@gmail.com>
2026-01-21 13:39:07 +05:30
gabrieljablonski
6ab1898992 Merge branch 'main' into chore/merge-upstream-4.10 2026-01-16 14:01:53 -03:00
Sivin Varghese
1a220b2982
chore: Improve compose new conversation form (#13176)
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2026-01-13 18:52:10 +05:30
Sojan Jose
9407cc2ad5 Merge branch 'hotfix/4.9.2' into develop 2026-01-12 09:15:23 -08:00
Shivam Mishra
58cec84b93
feat: sanitize html before assiging it to tempDiv (#13252) 2026-01-12 22:41:37 +05:30
Sivin Varghese
a2e348df06
fix: Backslash issue with -- and improve autolink handling (#13208) 2026-01-12 11:22:44 +05:30
Sivin Varghese
ed0e87405c
fix: Strip autolinks <...> when links are not supported (#13204)
# Pull Request Template

## Description

This PR fixes the crash that occurred when inserting canned responses
containing **autolinks** (e.g. `<https://example.com>`) into reply
channels that **do not support links**, such as **Twilio SMS**.

### Steps to reproduce

1. Create a canned response with an autolink, for example:
`<https://example.com>`.
2. Open a conversation in a channel that does not support links (e.g.
SMS).
3. Insert the canned response into the reply box.

### Cause

* Currently, only standard markdown links (`[text](url)`) are handled
when stripping unsupported formats from canned responses.
* Autolinks (`<https://example.com>`) are not handled during this
process.
* As a result, **Error: Token type link_open not supported by Markdown
parser**

### Solution

* Extended the markdown link parsing logic to explicitly handle
**autolinks** in addition to standard markdown links.
* When a canned response containing an autolink is inserted into a reply
box for a channel that does not support links (e.g. SMS), the angle
brackets (`< >`) are stripped.
* The autolink is safely pasted as **plain text URL**, preventing parser
errors and editor crashes.



Fixes
https://linear.app/chatwoot/issue/CW-6256/error-token-type-link-open-not-supported-by-markdown-parser
Sentry issues
[[1](https://chatwoot-p3.sentry.io/issues/7103543778/?environment=production&project=4507182691975168&query=is%3Aunresolved%20markdown&referrer=issue-stream)],
[[2](https://chatwoot-p3.sentry.io/issues/7104325962/?environment=production&project=4507182691975168&query=is%3Aunresolved%20markdown&referrer=issue-stream
)]


## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2026-01-08 18:37:52 +04:00
gabrieljablonski
549214e96d Merge branch main into chore/merge-upstream 2025-12-20 12:44:31 -03:00
Sojan Jose
c22a31c198
feat: Voice Channel (#11602)
Enables agents to initiate outbound calls and receive incoming calls
directly from the Chatwoot dashboard, with Twilio as the initial
provider.

Fixes:  #11481 

> This is an integration branch to ensure features works well and might
be often broken on down merges, we will be extracting the
functionalities via smaller PRs into develop

- [x] https://github.com/chatwoot/chatwoot/pull/11775
- [x] https://github.com/chatwoot/chatwoot/pull/12218
- [x] https://github.com/chatwoot/chatwoot/pull/12243
- [x] https://github.com/chatwoot/chatwoot/pull/12268
- [x] https://github.com/chatwoot/chatwoot/pull/12361
- [x]  https://github.com/chatwoot/chatwoot/pull/12782
- [x] #13064
- [ ] Ability for agents to join the inbound calls ( included in this PR
)

---------

Co-authored-by: Claude <noreply@anthropic.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
2025-12-19 12:41:33 -08:00
Mazen Khalil
ca5e112a8c
feat: TikTok channel (#12741)
fixes: #11834

This pull request introduces TikTok channel integration, enabling users
to connect and manage TikTok business accounts similarly to other
supported social channels. The changes span backend API endpoints,
authentication helpers, webhook handling, configuration, and frontend
components to support TikTok as a first-class channel.


**Key Notes**
* This integration is only compatible with TikTok Business Accounts
* Special permissions are required to access the TikTok [Business
Messaging
API](https://business-api.tiktok.com/portal/docs?id=1832183871604753).
* The Business Messaging API is region-restricted and is currently
unavailable to users in the EU.
* Only TEXT, IMAGE, and POST_SHARE messages are currently supported due
to limitations in the TikTok Business Messaging API
* A message will be successfully sent only if it contains text alone or
one image attachment. Messages with multiple attachments or those
combining text and attachments will fail and receive a descriptive error
status.
* Messages sent directly from the TikTok App will be synced into the
system
* Initiating a new conversation from the system is not permitted due to
limitations from the TikTok Business Messaging API.


**Backend: TikTok Channel Integration**

* Added `Api::V1::Accounts::Tiktok::AuthorizationsController` to handle
TikTok OAuth authorization initiation, returning the TikTok
authorization URL.
* Implemented `Tiktok::CallbacksController` to handle TikTok OAuth
callback, process authorization results, create or update channel/inbox,
and handle errors or denied scopes.
* Added `Webhooks::TiktokController` to receive and verify TikTok
webhook events, including signature verification and event dispatching.
* Created `Tiktok::IntegrationHelper` module for JWT-based token
generation and verification for secure TikTok OAuth state management.

**Configuration and Feature Flags**

* Added TikTok app credentials (`TIKTOK_APP_ID`, `TIKTOK_APP_SECRET`) to
allowed configs and app config, and registered TikTok as a feature in
the super admin features YAML.
[[1]](diffhunk://#diff-5e46e1d248631a1147521477d84a54f8ba6846ea21c61eca5f70042d960467f4R43)
[[2]](diffhunk://#diff-8bf37a019cab1dedea458c437bd93e34af1d6e22b1672b1d43ef6eaa4dcb7732R69)
[[3]](diffhunk://#diff-123164bea29f3c096b0d018702b090d5ae670760c729141bd4169a36f5f5c1caR74-R79)

**Frontend: TikTok Channel UI and Messaging Support**

* Added `TiktokChannel` API client for frontend TikTok authorization
requests.
* Updated channel icon mappings and tests to include TikTok
(`Channel::Tiktok`).
[[1]](diffhunk://#diff-b852739ed45def61218d581d0de1ba73f213f55570aa5eec52aaa08f380d0e16R16)
[[2]](diffhunk://#diff-3cd3ae32e94ef85f1f2c4435abf0775cc0614fb37ee25d97945cd51573ef199eR64-R69)
* Enabled TikTok as a supported channel in contact forms, channel
widgets, and feature toggles.
[[1]](diffhunk://#diff-ec59c85e1403aaed1a7de35971fe16b7033d5cd763be590903ebf8f1ca25a010R47)
[[2]](diffhunk://#diff-ec59c85e1403aaed1a7de35971fe16b7033d5cd763be590903ebf8f1ca25a010R69)
[[3]](diffhunk://#diff-725b90ca7e3a6837ec8291e9f57094f6a46b3ee00e598d16564f77f32cf354b0R26-R29)
[[4]](diffhunk://#diff-725b90ca7e3a6837ec8291e9f57094f6a46b3ee00e598d16564f77f32cf354b0R51-R54)
[[5]](diffhunk://#diff-725b90ca7e3a6837ec8291e9f57094f6a46b3ee00e598d16564f77f32cf354b0R68)
* Updated message meta logic to support TikTok-specific message statuses
(sent, delivered, read).
[[1]](diffhunk://#diff-e41239cf8dda36c1bd1066dbb17588ae8868e56289072c74b3a6d7ef5abdd696R23)
[[2]](diffhunk://#diff-e41239cf8dda36c1bd1066dbb17588ae8868e56289072c74b3a6d7ef5abdd696L63-R65)
[[3]](diffhunk://#diff-e41239cf8dda36c1bd1066dbb17588ae8868e56289072c74b3a6d7ef5abdd696L81-R84)
[[4]](diffhunk://#diff-e41239cf8dda36c1bd1066dbb17588ae8868e56289072c74b3a6d7ef5abdd696L103-R107)
* Added support for embedded message attachments (e.g., TikTok embeds)
with a new `EmbedBubble` component and updated message rendering logic.
[[1]](diffhunk://#diff-c3d701caf27d9c31e200c6143c11a11b9d8826f78aa2ce5aa107470e6fdb9d7fR31)
[[2]](diffhunk://#diff-047859f9368a46d6d20177df7d6d623768488ecc38a5b1e284f958fad49add68R1-R19)
[[3]](diffhunk://#diff-c3d701caf27d9c31e200c6143c11a11b9d8826f78aa2ce5aa107470e6fdb9d7fR316)
[[4]](diffhunk://#diff-cbc85e7c4c8d56f2a847d0b01cd48ef36e5f87b43023bff0520fdfc707283085R52)
* Adjusted reply policy and UI messaging for TikTok's 48-hour reply
window.
[[1]](diffhunk://#diff-0d691f6a983bd89502f91253ecf22e871314545d1e3d3b106fbfc76bf6d8e1c7R208-R210)
[[2]](diffhunk://#diff-0d691f6a983bd89502f91253ecf22e871314545d1e3d3b106fbfc76bf6d8e1c7R224-R226)

These changes collectively enable end-to-end TikTok channel support,
from configuration and OAuth flow to webhook processing and frontend
message handling.


------------

# TikTok App Setup & Configuration
1. Grant access to the Business Messaging API
([Documentation](https://business-api.tiktok.com/portal/docs?id=1832184145137922))
2. Set the app authorization redirect URL to
`https://FRONTEND_URL/tiktok/callback`
3. Update the installation config with TikTok App ID and Secret
4. Create a Business Messaging Webhook configuration and set the
callback url to `https://FRONTEND_URL/webhooks/tiktok`
([Documentation](https://business-api.tiktok.com/portal/docs?id=1832190670631937))
. You can do this by calling
`Tiktok::AuthClient.update_webhook_callback` from rails console once you
finish Tiktok channel configuration in super admin ( will be automated
in future )
5. Enable TikTok channel feature in an account

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
2025-12-17 07:54:50 -08:00
Sivin Varghese
df4c8cf58b
chore: Strip unsupported signature formatting by channel (#13046)
# Pull Request Template

## Description

1. This PR is an enhancement to
https://github.com/chatwoot/chatwoot/pull/13045
It strips unsupported formatting from **message signatures** based on
each channel’s formatting capabilities defined in the `FORMATTING`
config

2. Remove usage of plain editor in Compose new conversation modal

Only the following signature elements are considered:
<strong>bold (<code inline="">strong</code>), italic (<code
inline="">em</code>), links (<code inline="">link</code>), images (<code
inline="">image</code>)</strong>.</p>

Any formatting not supported by the target channel is automatically
removed before the signature is appended.

<h3>Channel-wise Signature Formatting Support</h3>

Channel | Keeps in Signature | Strips from Signature
-- | -- | --
Email | bold, italic, links, images | —
WebWidget | bold, italic, links, images | —
API | bold, italic | links, images
WhatsApp | bold, italic | links, images
Telegram | bold, italic, links | images
Facebook | bold, italic | links, images
Instagram | bold, italic | links, images
Line | bold, italic | links, images
SMS | — | everything
Twilio SMS | — | everything
Twitter/X | — | everything


<hr>
<h3>📝 Note</h3>
<blockquote>
<p>Message signatures only support <strong>bold, italic, links, and
images</strong>.<br>
Other formatting options available in the editor (lists, code blocks,
strike-through, etc.) do <strong>not apply</strong> to signatures and
are ignored.</p>
</blockquote>

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

### Loom video
https://www.loom.com/share/d325ab86ca514c6d8f90dfe72a8928dd


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-12-11 19:58:59 +05:30
Sivin Varghese
f2054e703a
fix: Handle rich message signatures & attachment overflow (#13045) 2025-12-10 23:13:04 +05:30
Gabriel Jablonski
7e2ad3b3e1
fix: handle potential null values in automation type retrieval (#163)
* fix: handle potential null values in automation type retrieval

* fix: handle cases where custom attribute keys are not found, returning default values
2025-12-09 12:59:48 -03:00
Sivin Varghese
863c033699
fix: Strip unsupported markdown formatting from canned responses (#13028)
# Pull Request Template

## Description

This PR fixes, 
1. **Issue with canned response insertion** - Canned responses with
formatting (bold, italic, code, lists, etc.) were not being inserted
into channels that don't support that formatting.
Now unsupported markdown syntax is automatically stripped based on the
channel's schema before insertion.
2. **Make image node optional** - Images are now stripped while paste.
9e269fca04
3. Enable **bold** and _italic_ for API channel

Fixes
https://linear.app/chatwoot/issue/CW-6091/editor-breaks-when-inserting-canned-response

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Loom video
https://www.loom.com/share/9a5215dfef2949fcaa3871f51bdec4bb


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules
2025-12-09 09:15:35 +05:30
Sivin Varghese
399c91adaa
feat: Standardize rich editor across all channels (#12600)
# Pull Request Template

## Description

This PR includes,

1. **Channel-specific formatting and menu options** for the rich reply
editor.
2. **Removal of the plain reply editor** and full **standardization** on
the rich reply editor across all channels.
3. **Fix for multiple canned responses insertion:**
* **Before:** The plain editor only allowed inserting canned responses
at the beginning of a message, making it impossible to combine multiple
canned responses in a single reply. This caused inconsistent behavior
across the app.
* **Solution:** Replaced the plain reply editor with the rich
(ProseMirror) editor to ensure a unified experience. Agents can now
insert multiple canned responses at any cursor position.
4. **Floating editor menu** for the reply box to improve accessibility
and overall user experience.
5. **New Strikethrough formatting option** added to the editor menu.

---

**Editor repo PR**:
https://github.com/chatwoot/prosemirror-schema/pull/36

Fixes https://github.com/chatwoot/chatwoot/issues/12517,
[CW-5924](https://linear.app/chatwoot/issue/CW-5924/standardize-the-editor),
[CW-5679](https://linear.app/chatwoot/issue/CW-5679/allow-inserting-multiple-canned-responses-in-a-single-message)

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Screenshot
**Dark**
<img width="850" height="345" alt="image"
src="https://github.com/user-attachments/assets/47748e6c-380f-44a3-9e3b-c27e0c830bd0"
/>

**Light**
<img width="850" height="345" alt="image"
src="https://github.com/user-attachments/assets/6746cf32-bf63-4280-a5bd-bbd42c3cbe84"
/>


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com>
2025-12-08 14:43:45 +05:30
gabrieljablonski
8d4a6b856a Merge branch main into chore/merge-upstream-4.7.0 2025-10-16 12:08:20 -03:00
Shivam Mishra
ecff66146a
fix: Rendering on email without html content (#12561)
<img width="983" height="579" alt="image"
src="https://github.com/user-attachments/assets/2972e8d9-5145-4958-8f66-9e84bd9c8c4b"
/>
2025-10-01 13:43:05 +05:30
Shivam Mishra
21366e1c3b
feat: allow quoted email thread in reply (#12545)
This PR adds the ability to include the thread history as a quoted text

## Preview


https://github.com/user-attachments/assets/c96a85e5-8ac8-4021-86ca-57509b4eea9f
2025-09-30 17:47:09 +05:30
Sojan Jose
2ba4780bda
feat: Add UI to manage web widget allowed domains (#12495)
## Summary
- add allowed domains controls in the web widget configuration page.

<img width="1064" height="699" alt="Screenshot 2025-09-23 at 8 52 21 PM"
src="https://github.com/user-attachments/assets/8afd60b6-c81d-4f52-9cbe-07e70ad003d2"
/>


fixes:
https://linear.app/chatwoot/issue/CW-5661/add-the-options-for-configure-allowed-domains-for-web-widget

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
2025-09-24 16:46:19 +05:30
gabrieljablonski
18c672c204 Merge branch 'main' into chore/merge-upstream-4.6.0 2025-09-19 19:37:28 -03:00
Aguinaldo Tupy
f03a52bd77
feat: Add media_name support for WhatsApp templates document files (#12462)
## Description

This implementation adds support for the `media_name` parameter for
WhatsApp document templates, resolving the issue where documents appear
as "untitled" when sent via templates.

**Problem solved:** Documents sent via WhatsApp templates always
appeared as "untitled" because Chatwoot didn't process the `filename`
field required by the WhatsApp API.

**Solution:** Added support for the `media_name` parameter that maps to
the WhatsApp API's `filename` field.

## Type of change

- [x] New feature (non-breaking change which adds functionality)
- [x] This change requires a documentation update

## How Has This Been Tested?

Created and executed **7 comprehensive test scenarios**:

1.  Document without `media_name` (backward compatibility)
2.  Document with valid `media_name`
3.  Document with blank `media_name`
4.  Document with null `media_name`
5.  Image with `media_name` (ignored as expected)
6.  Video with `media_name` (ignored as expected)
7.  Blank URL (returns nil appropriately)

**All tests passed** and confirmed **100% backward compatibility**.

## Technical Implementation

**Backend Changes:**
- `PopulateTemplateParametersService`: Added `media_name` parameter
support
- `TemplateProcessorService`: Pass `media_name` to parameter builder
- `WhatsappCloudService`: Updated documentation with `media_name`
example

**Frontend Changes:**
- `WhatsAppTemplateParser.vue`: Added UI field for document filename
input
- `templateHelper.js`: Include `media_name` for document templates
- `whatsappTemplates.json`: Added translation key for document name
placeholder

**Key Features:**
- 🔄 **100% Backward Compatible** - Existing templates continue working
- 📝 **Document Filename Support** - Users can specify custom filenames
- 🎯 **Document-Only Feature** - Only affects document media types
-  **Comprehensive Testing** - All edge cases covered

## Expected Behavior

**Before:**
```ruby
# All documents appear as "untitled"
{
  type: 'document',
  document: { link: 'https://example.com/document.pdf' }
}
```

**After:**
```ruby
# With media_name - displays custom filename
{
  type: 'document',
  document: {
    link: 'https://example.com/document.pdf',
    filename: 'Invoice_2025.pdf'
  }
}

# Without media_name - works as before
{
  type: 'document',
  document: { link: 'https://example.com/document.pdf' }
}
```

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [x] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-09-18 15:25:31 +05:30
Sivin Varghese
55633ab063
feat: Agent assignment policy index page with CRUD actions (#12373)
# Pull Request Template

## Description

This PR incudes new Agent assignment policy index page with CRUD
actions.

Fixes
https://linear.app/chatwoot/issue/CW-5570/feat-assignment-policy-index-page-with-actions

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

### Loom

https://www.loom.com/share/17ab5ceca4854f179628a3b53f347e5a?sid=cb64e881-57fd-4ae1-921b-7648653cca33

### Screenshots

**Light mode**
<img width="1428" height="888" alt="image"
src="https://github.com/user-attachments/assets/fdbb83e9-1f4f-4432-9e8a-4a8f1b810d31"
/>


**Dark mode**
<img width="1428" height="888" alt="image"
src="https://github.com/user-attachments/assets/f1fb38b9-1150-482c-ba62-3fe63ee1c7d4"
/>
<img width="726" height="495" alt="image"
src="https://github.com/user-attachments/assets/90a6ad55-9ab6-4adb-93a7-2327f5f09c79"
/>


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-09-10 12:07:21 +05:30
Muhsin Keloth
99997a701a
feat: Add twilio content templates (#12277)
Implements comprehensive Twilio WhatsApp content template support (Phase
1) enabling text, media, and quick reply templates with proper parameter
conversion, sync capabilities, and feature flag protection.

###  Features Implemented

  **Template Types Supported**

  - Basic Text Templates: Simple text with variables ({{1}}, {{2}})
  - Media Templates: Image/Video/Document templates with text variables
  - Quick Reply Templates: Interactive button templates
- Phase 2 (Future): List Picker, Call-to-Action, Catalog, Carousel,
Authentication templates

  **Template Synchronization**

- API Endpoint: POST
/api/v1/accounts/{account_id}/inboxes/{inbox_id}/sync_templates
  - Background Job: Channels::Twilio::TemplatesSyncJob
  - Storage: JSONB format in channel_twilio_sms.content_templates
  - Auto-categorization: UTILITY, MARKETING, AUTHENTICATION categories

 ###  Template Examples Tested


  #### Text template
```
  { "name": "greet", "language": "en" }
```
  #### Template with variables
```
  { "name": "order_status", "parameters": [{"type": "body", "parameters": [{"text": "John"}]}] }
```

  #### Media template with image
```
  { "name": "product_showcase", "parameters": [
    {"type": "header", "parameters": [{"image": {"link": "image.jpg"}}]},
    {"type": "body", "parameters": [{"text": "iPhone"}, {"text": "$999"}]}
  ]}
```
#### Preview

<img width="1362" height="1058" alt="CleanShot 2025-08-26 at 10 01
51@2x"
src="https://github.com/user-attachments/assets/cb280cea-08c3-44ca-8025-58a96cb3a451"
/>

<img width="1308" height="1246" alt="CleanShot 2025-08-26 at 10 02
02@2x"
src="https://github.com/user-attachments/assets/9ea8537a-61e9-40f5-844f-eaad337e1ddd"
/>

#### User guide

https://www.chatwoot.com/hc/user-guide/articles/1756195741-twilio-content-templates

---------

Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-08-29 16:13:25 +05:30
gabrieljablonski
801033bd5f Merge branch 'main' into chore/merge-upstream-4.5.0 2025-08-20 11:20:31 -03:00
Cayo P. R. Oliveira
c6f9e814c2
feat: add customizable signature position and separator options (#78)
* feat: add customizable signature position and separator options

* fix: correct default value note for signatureSeparator and ensure reactivity

* fix: correct watcher boolean conversion and add immediate ui_settings updates

- Fix watchers to convert string props to boolean values for reactive refs
- Add immediate event handlers for switch changes to update ui_settings in real-time
- Ensure proper synchronization between switch states and user.ui_settings

Co-Authored-By: cayo@fazer.ai <cayoproliveira@gmail.com>

* fix: split signature content and ui_settings updates to resolve persistence bug

- Use updateUISettings store action for signature_position and signature_separator
- Keep updateProfile for message_signature content only
- Fixes FormData serialization issue that corrupted nested ui_settings object
- Add diagnostic logging to verify data flow

Co-Authored-By: cayo@fazer.ai <cayoproliveira@gmail.com>

* clean: remove diagnostic console logging from updateSignature method

- Remove temporary console.log statements added for verification
- Keep core implementation that splits signature content and ui_settings updates
- Keep console.error for proper error handling with eslint-disable comment
- Implementation now ready for production use

Co-Authored-By: cayo@fazer.ai <cayoproliveira@gmail.com>

* fix: updateUISettings call in updateSignature method

* chore: move signature application to send-time and add button highlighting (#79)

* fix: move signature application from editor manipulation to send-time

- Remove addSignature/removeSignature/toggleSignatureInEditor from WootWriter
- Remove signature logic from draft handling and canned response insertion
- Apply signatures only in getMessagePayload during message sending
- Add button highlighting for signature toggle when activated
- Prevents signature duplication and persistence in editor content
- Fixes signature position toggle bug

Co-Authored-By: cayo@fazer.ai <cayoproliveira@gmail.com>

* fix: escape signature separator to prevent markdown setext heading interpretation

- Escape '--' separator as '\--' in appendSignature to prevent H2 heading creation
- Update removeSignature to handle escaped separators correctly
- Fixes signature separator being rendered as markdown instead of plain text
- Refactor nested ternary to fix ESLint error

Co-Authored-By: cayo@fazer.ai <cayoproliveira@gmail.com>

* fix: prevent signature separator markdown interpretation in message processing

- Add fix_signature_separator_markdown method to escape '--' separators
- Update ensure_processed_message_content to fix separators before saving
- Prevents signature separators from being interpreted as setext headings
- Ensures correct message display in channels and email notifications

Co-Authored-By: cayo@fazer.ai <cayoproliveira@gmail.com>

* fix: update separator format to use \n--\n instead of escaping

- Change separator delimiter from '\--' to '\n--\n' format
- Update removeSignature function to handle new separator format correctly
- Simplify message processing since separators are already properly formatted
- Ensures consistent separator handling across frontend and backend

Co-Authored-By: cayo@fazer.ai <cayoproliveira@gmail.com>

* fix: update signature delimiter format to include extra new lines

* chore: remove comment about signature application logic

* refactor: remove unused method and comments related to signature separator markdown processing

* chore: simplify slash command detection by using updatedMessage directly

* refactor: remove signature logic from draft message handling

* refactor: simplify body empty check by removing signature manipulation logic

---------

Co-authored-by: Devin AI <158243242+devin-ai-integration[bot]@users.noreply.github.com>
Co-authored-by: cayo@fazer.ai <cayoproliveira@gmail.com>

* refactor: extract signature settings logic into a separate method

* fix: handle nil ui_settings in signature position and separator methods

* fix: update return value of findSignatureInBody to include position information

* fix: update signature handling in findSignatureInBody and related methods

* fix: adjust delimiter length handling in removeSignature function

* test: add cases for appending, removing, and replacing signatures with various separators

* test: add cases for signature position and separator handling

* test: add cases for updating signature position and separator in ui_settings

* fix: correct typo in comment for findSignatureInBody function

* refactor: simplify translation function calls in MessageSignature component

* chore: refactoring

* chore: refactor

* feat: switch -> select

* chore: refactor and undo changes

* chore: refactor and undo changes

* chore: refactor

* fix: remove old select component usage

* chore: remove useless style

---------

Co-authored-by: Devin AI <158243242+devin-ai-integration[bot]@users.noreply.github.com>
Co-authored-by: gabrieljablonski <contact@gabrieljablonski.com>
2025-08-17 23:01:41 -03:00
Muhsin Keloth
5c560c7628
feat: WhatsApp enhanced templates front end changes (#12117)
Part of the https://github.com/chatwoot/chatwoot/pull/11997

Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
2025-08-12 18:53:19 +05:30
Sivin Varghese
d908c880d2
chore: Replace Thumbnail with Avatar (#12119) 2025-08-11 15:47:17 +05:30
Sivin Varghese
8c78573d9d
chore: Remove defer attribute from widget-loader script (#11887) 2025-07-08 15:31:33 +05:30
Petterson
c553997af8
fix: Translate Priority and Messages types in Automations and Macros (#11741)
# Pull Request Template

## Description

With these fixes, I could improve some translations in portuguese, and
also I added some improvements to make some drowpdown values, that were
not translatable into translatable strings, into the Automations, Macros
and Custom Attributes page. I also fixed some typos.

Here are the main improvements.

- ~Fixed typo in portuguese into `Reports > Agents` page:~
~Before:

![image](https://github.com/user-attachments/assets/5a911108-76a6-4e54-82f1-1185c3e1981b)
After:

![image](https://github.com/user-attachments/assets/2a4fc5bf-3239-47b5-9113-ba66e0f44b9c)~

- Added the possibility to make the `Priority` and `Message types`
translatables in other languages, into Macros and Automations page. Also
added the same feature for Custom attributes page at `applies to` and
`type` fields:
Before:

![image](https://github.com/user-attachments/assets/d53b3e6d-be3e-4e02-9478-7d3121cc11cb)

![image](https://github.com/user-attachments/assets/28a7bffe-fe8b-43f6-8e30-9d62ab8adf14)

![image](https://github.com/user-attachments/assets/18a983c1-2db8-445d-a4cc-982beb88015a)

![image](https://github.com/user-attachments/assets/2be8b0f2-ed9e-4bac-aeb0-596533200da4)
After:

![image](https://github.com/user-attachments/assets/0fa904ae-7b48-4ce4-afb8-e0586c5624b7)

![image](https://github.com/user-attachments/assets/a524f119-9222-4e98-9cd7-2fca3303e8d5)

![image](https://github.com/user-attachments/assets/7062f277-e9c9-4473-980b-6ca2d6bdcefc)

![image](https://github.com/user-attachments/assets/0bb66f07-ee10-4833-b950-b9aa9441a312)

- ~Improve Bots page. In the Brazilian portuguese is very common and
widely used bots to refer to chatbots, using `robô` as a direct
translations sounds weird, `robô` is used more often when we are talking
about robots, not chatbots.
Before:

![image](https://github.com/user-attachments/assets/3966cc11-51f4-4e1a-bc81-ada2795408e8)
After:

![image](https://github.com/user-attachments/assets/c9ec0ad5-974e-40d9-9542-031db99839e2)~

- Added multiselect both `no options` and `Select` placeholder
translatable strings:
Before:

![image](https://github.com/user-attachments/assets/545641d4-87ae-4305-8adc-3b73bbaf2ab1)

![image](https://github.com/user-attachments/assets/8800c001-abe7-41bb-bd68-feb5db13b8f0)
After:

![image](https://github.com/user-attachments/assets/46748652-28f2-4ae3-9d20-55db1015aaae)

- Added `.pnpm-store` to `.gitignore`, when I'm using docker, the pnpm
always creates this folder into my root directory, so I imagine the same
could happens with others, so I fixed it.


## Type of change

Please delete options that are not relevant.

- [x] Bug fix (non-breaking change which fixes an issue)
- [x] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update

## How Has This Been Tested?

I've added some translations for my language (brazilian portuguese), so
i just switched the languages between the original in EN to PT_BR.

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-07-08 12:40:40 +05:30
Sivin Varghese
7343e53659
fix: Variable search item not showing after braces/commas (#11864)
# Pull Request Template

## Description

This PR fixes an issue where typing variables, like `{{contact.name}}`,
caused the variable list to miss showing `contact.name`. The search key
in this case became `contact.name}},` which didn't match any available
options. The logic in `VariableList.vue` only checked the part after the
last comma and didn’t fully sanitize the input.

**Solution**
Updated `searchKey` to remove all {} and commas for accurate matching.

Fixes
[CW-4574](https://linear.app/chatwoot/issue/CW-4574/i-dont-see-an-option-for-contactname-it-shows-initially-but-it-doesnt)

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Loom video

https://www.loom.com/share/fc86e53853ad49e6acf6de57ebbd8fcb?sid=6702f896-d1a3-4c5a-9eb7-b96b5ed91531


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-07-03 19:39:36 +05:30
Muhsin Keloth
a6cc3617c0
feat: Add the ability to mention team in private message (#11758)
This PR allows agents to mention entire teams in private messages using
`@team_name` syntax. When a team is mentioned, all team members with
inbox access are automatically notified. The scheme changes can be found
[here](https://github.com/chatwoot/prosemirror-schema/pull/34).

---------

Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
2025-07-02 19:57:59 +05:30
Sivin Varghese
24ea968b00
chore: Remove older UI (#11720) 2025-07-01 09:43:44 +05:30
Pranav
f42fddd38e
feat: Add stores for copilotMessages and copilotThreads (#11603)
- Set up stores for copilotThreads and copilotMessages.
- Add support for upsert messages to the copilotMessages store on
receiving ActionCable events.
- Implement support for the upsert option.
2025-05-27 18:36:32 -06:00
Muhsin Keloth
76bec9a3ff
fix: Add missing 'hc' path segment after custom domain in article URLs (#11353) 2025-04-22 21:53:50 +05:30
Muhsin Keloth
e3bacd27d8
feat: Add custom domain to article URL if custom domain exists for the portal (#11349)
Portals can have custom domains. When inserting or previewing articles,
we consider the frontend URL. This PR fixes article URL generation to
properly include the portal's custom domain.
2025-04-22 20:54:09 +05:30
Sivin Varghese
c35edc9c49
chore(i18n): Improvements in automation and macros (#11231)
# Pull Request Template

## Description

This PR includes,
1. **Sort Accounts List** – Orders the accounts list alphabetically for
better organization.
2. **Add Missing Translations in Automation** – Includes missing
translations for actions, events, and conditions dropdown.
3. **Fix Missing Translation in Macros** – Adds missing translations in
the macros action select dropdown.
4. Translate "Automation System" Username – Ensures the "Automation
System" username is properly translated.

Fixes: https://linear.app/chatwoot/issue/CW-4198/issues-[converso]

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-04-02 15:48:42 -07:00
Shivam Mishra
9761214860
feat: Add debounce for meta query (#11195)
This PR combines the approaches in
https://github.com/chatwoot/chatwoot/pull/11190 and
https://github.com/chatwoot/chatwoot/pull/11187 to debounce the meta
request with a max wait time of 2.5 seconds With 500 concurrent users,
the theoretical limit with this is 720K requests per minute, if all of
them continuously receive websocket events.

The max wait of 2.5 seconds is still very generous, and we can easily
make it 2 seconds for smaller accounts and 5 seconds for larger
accounts.

```js
const debouncedFetchMetaData = debounce(fetchMetaData, 500, false, 200);
const longDebouncedFetchMetaData = debounce(fetchMetaData, 500, false, 5000);

export const actions = {
  get: async ({ commit, state: $state }, params) => {
    if ($state.allCount > 100) {
      longDebouncedFetchMetaData(commit, params);
    } else {
      debouncedFetchMetaData(commit, params);
    }
  },
  set({ commit }, meta) {
    commit(types.SET_CONV_TAB_META, meta);
  },
};

```

Related Utils PR: https://github.com/chatwoot/utils/pull/49
Here's the debounce in action

<img width="934" alt="image"
src="https://github.com/user-attachments/assets/5265a108-9c64-4488-9b4c-2e0d06aadc50"
/>

---------

Co-authored-by: Pranav <pranavrajs@gmail.com>
2025-03-27 19:41:02 -07:00
Pranav
4b4d9f8f7c
fix: Update throttle for /meta endpoints, will call every 2s for small account, 10s for large accounts (#11190)
This update improves the throttling mechanism for conversation meta
requests to optimize server load and enhance performance. The changes
implement differentiated thresholds based on account size - a 2-second
throttle for small accounts (≤100 conversations) and a 10-second
throttle for large accounts (>100 conversations).

Fixes #11178
2025-03-26 14:59:39 -07:00
Sivin Varghese
a8001ccabc
fix: Translate "None" option in automation select (#11076)
# Pull Request Template

## Description

This PR includes a translation update for the "None" option in the
automation select for both agents and teams

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)



## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-03-13 16:44:46 -07:00
Sivin Varghese
d96ac59cca
fix: Translate "None" option in agent assignment dropdown (#11060)
# Pull Request Template

## Description

This PR includes a translation update for the "None" option in the agent
assignment multi-select dropdown.

Fixes
https://linear.app/chatwoot/issue/CW-4140/none-option-in-assign-agent-multi-select-is-not-translated

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

**Test cases**
1. Check in conversation sidebar
2. Check in command bar
3. Check in participation dropdown


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-03-11 14:49:27 -07:00
Sivin Varghese
3c93cdb8b2
feat(v4): Update Inbox view card design (#10599) 2025-01-07 21:11:54 +05:30
Sivin Varghese
86d37622c8
chore: Remove unused files in contact (#10570) 2024-12-11 19:29:24 -08:00
Sivin Varghese
afb3e3e649
fix: Fix issues with contact routes in old navigation sidebar (#10547) 2024-12-05 22:46:57 -08:00
Willian Coqueiro
54740e3bb9
fix: Update the translation for the text used in isTyping method (#10384)
This fix consists of translating the message when another user is typing on the other side.
---
Co-authored-by: Pranav <pranavrajs@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
2024-11-04 20:04:08 -08:00
Sivin Varghese
579efd933b
feat(v4): Update the campaigns page design (#10371)
<img width="1439" alt="Screenshot 2024-10-30 at 8 58 12 PM"
src="https://github.com/user-attachments/assets/26231270-5e73-40fb-9efa-c661585ebe7c">


Fixes
https://linear.app/chatwoot/project/campaign-redesign-f82bede26ca7/overview

---------

Co-authored-by: Pranav <pranavrajs@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2024-10-31 11:57:13 +05:30
Sivin Varghese
a3855a8d1d
feat(v4): Update the help center portal design (#10296)
Co-authored-by: Pranav <pranavrajs@gmail.com>
2024-10-23 22:09:36 -07:00
Vishnu Narayanan
ee02923ace
chore: fix circleci on vite build (#10214)
- Switch to pnpm based build
- Switch circleci from docker to machine to have more memory
- Fix frontend and backend tests

Fixes
https://linear.app/chatwoot/issue/CW-3610/fix-circle-ci-for-vite-build
---------

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Pranav <pranavrajs@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
2024-10-07 15:27:41 +05:30
Sojan Jose
58e78621ba
chore: Custom Roles to manage permissions [ UI ] (#9865)
In admin settings, this Pr will add the UI for managing custom roles (
ref: https://github.com/chatwoot/chatwoot/pull/9995 ). It also handles
the routing logic changes to accommodate fine-tuned permissions.

---------

Co-authored-by: Pranav <pranavrajs@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2024-09-17 11:40:11 -07:00
Muhsin Keloth
2c17c95eab
feat: Add the ability to paste images to editor (#10072) 2024-09-11 09:44:13 +05:30