- Add API support for creating a thread
- Add API support for creating a message
- Remove uuid from thread (no longer required, we will use existing
websocket connection to send messages)
- Update message_type to a column (user, assistant, assistant_thinking)
* feat: add MESSAGES_UNREAD event and implement unread action in ConversationsController
* feat: rename MESSAGES_UNREAD event to CONVERSATION_UNREAD and update unread action in ConversationsController
* feat: implement send_unread_conversation method and update conversation_unread event handling
* feat: add test for dispatching conversation.unread event in ConversationsController
* feat: add conversation_unread event handling in ChannelListener
* feat: add send_unread_conversation method and corresponding tests in Whatsapp channel
* feat: add logging for nil last_message in send_unread_conversation method
* feat: add send_unread_conversation to error handling methods
* feat: implement send_unread_conversation method with logging for nil last_message
* fix: add nil check and logging for last_message in send_unread_conversation method
* fix: update conversation_unread method to call unread_conversation instead of send_unread_conversation
* refactor: rename send_unread_conversation to unread_conversation and update method implementation
* refactor: rename send_unread_conversation to send_unread_messages and update implementation to handle multiple messages
* refactor: rename send_read_messages to read_messages and send_unread_messages to unread_message for clarity
* refactor: rename send_read_messages to read_messages and send_unread_messages to unread_message for clarity
* refactor: rename send_read_messages to read_messages for consistency
# Pull Request Template
## Description
Updates the public swagger spec to be OpenAPI 3.0.4 compliant. Regarding
#7893, I'm investigating the use of
[oas_rails](https://github.com/a-chacon/oas_rails) to auto-generate the
documentation along with correct expected payloads.
Mostly fixes#10531, related to #7893
## Type of change
- [ ] Bug fix (non-breaking change which fixes an issue)
- [x] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update
## How Has This Been Tested?
Copied spec into swagger editor, reviewed outputs:
Note that this shows two errors with the `DELETE` endpoints as
technically these should not have a `requestBody` - in which case we
should be making use of another HTTP verb or another endpoint.
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [x] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Daniel Jimenez <devildan.knex@gmail.com>
Co-authored-by: Daniel Jimenez <daniel.jimenez@spark64.com>
Show captain messages under the name of the assistant which generated
the message.
- Add support for `Captain::Assistant` sender type
- Add push_event_data for captain_assistants
- Add activity message handler for captain_assistants
- Update UI to show captain messages under the name of the assistant
- Fix the issue where openAI errors when image is sent
- Add support for custom name of the assistant
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
* feat: implement send_read_messages method for WhatsApp channel
* feat: implement messages_read event handling and dispatch for conversations
* feat: enhance messages_read handling to include last_seen_at and conversation context
* feat: update last_seen handling to reference agent_last_seen_at for messages read event
* chore: fix rebase
* feat: update error handling
* feat: update send_read_messages to mark received messages as not sent by the user
* test: controller spec
* test: channel listener
* test: channel and provider
---------
Co-authored-by: gabrieljablonski <contact@gabrieljablonski.com>
- Added an api endpoint for update message status ( available only for
api inboxes )
- Moved message status management to a service.
- Handles case where read status arrive before delivered
fixes: #10314 , #9962
- Refactor HandleStripeEventService to better manage features by plan
- Add constants for features available in each plan tier (Startup,
Business, Enterprise)
- Add channel_instagram to Startup plan features
- Improve downgrade handling to properly disable higher-tier features
- Clean up and optimize tests for maintainability
- Add comprehensive test coverage for plan upgrades and downgrades
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
- Add agent bots management UI in settings with avatar upload
- Enable agent bot configuration for all inbox types
- Implement proper CRUD operations with webhook URL support
- Fix agent bots menu item visibility in settings sidebar
- Remove all CSML-related code and features
- Add migration to convert existing CSML bots to webhook bots
- Simplify agent bot model and services to focus on webhook bots
- Improve UI to differentiate between system bots and account bots
## Video
https://github.com/user-attachments/assets/3f4edbb7-b758-468c-8dd6-a9537b983f7d
---------
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
# Pull Request Template
## Description
This PR changes to translation to properly handle different content
types during translation.
### Changes
1. **Email translation with HTML support**
- Properly detects and preserves HTML content from emails
- Sets `mime_type` to 'text/html' when HTML content is present
2. **Email translation with plain text support**
- Falls back to email text content when HTML is not available
- Sets `mime_type` to 'text/plain' when HTML is not available and
content type includes 'text/plain'
3. **Plain message with plain text support (Non email channels)**
- Sets `mime_type` to 'text/plain' for non-email channels
- Fixes an issue where Markdown formatting was being lost due to
incorrect `mime_type`
**Note**: Translation for very long emails is not currently supported.
Fixes
https://linear.app/chatwoot/issue/CW-4244/translate-button-doesnt-work-in-email-channels
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
**Loom video**
https://www.loom.com/share/8f8428ed2cfe415ea5cb6c547c070f00?sid=eab9fa11-05f8-4838-9181-334bee1023c4
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
* chore: lint files
* chore: suppress warning
* chore: disable suggest extensions
* chore: do not stage changes in pre-commit
* chore: remove git add from FE lint and `-a` flag from rubocop on husky
Fixes
https://linear.app/chatwoot/issue/CW-4122/slackwebapierrorsmissingscope-missing-scope
This PR adds the ability to handle errors when scopes are missing during
link unfurling. Since link unfurling is just a nice-to-have feature that
doesn't affect core functionality, we will silently ignore these errors.
---------
Co-authored-by: Sojan <sojan@pepalo.com>
Fixes https://linear.app/chatwoot/issue/CW-3417/oauth-20-authentication
We are planning to publish the Chatwoot app in the Linear [integration
list](https://linear.app/docs/integration-directory). While we currently
use token-based authentication, Linear recommends OAuth2 authentication.
This PR implements OAuth2 support.
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
# Pull Request Template
## Description
Dyte V1 API's are soon going to be deprecated, hence making sure we
update Chatwoot before that happens
Fixes#10704
## Type of change
Please delete options that are not relevant.
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
1. Open a new or existing conversation from the inbox
2. Press the video call icon on the message composer
3. Verify that the message dialog shows up with the join video call
button
4. Verify that clicking on join call does join the call
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] My changes generate no new warnings
- [ ] New and existing unit tests pass locally with my changes (Unable
to run this locally)
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
The Slack `files.upload` API endpoint is deprecated and will stop
functioning on March 11, 2025. In this PR, we have implemented the
changes for the [new file
upload](https://api.slack.com/messaging/files#uploading_files) method.
Skip calling the Slack file upload API for message types such as
fallback (e.g., Facebook and location messages) that lack actual file
data in attachments. This prevents unnecessary API calls and resolves a
Sentry error currently occurring in production.
fixes: https://github.com/chatwoot/chatwoot/issues/10460
The current task for loading `GeoLite2-City.mmdb` doesn't work for all build types. This PR addresses this and move the task to initializer to ensure consistency across environments.
---------
Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: Sojan Jose <sojan.official@gmail.com>
Since we download the GeoIP database during worker/server initialization, there is a high chance of spamming the server with too many requests for downloads, especially if the number of web and worker nodes is high. This PR provides the ability to specify a custom URL for the GeoLite database download, configurable via an environment variable. This helps in distributing the load and avoiding server overload during the initialization process
* feat: start sitemap
* feat: add base url and last mod to sitemap
* fix: typo
* test: sitemap generation
* test: add draft articles
* fix: escape dots in regex matching
* feat: perpend protocol to the url
* feat: use ChatwootApp.help_center_root
* feat: don't parse the URL
* fix: function declaration
* fix: downcase email when finding
* feat: add `from_email` class
* refactor: use `from_email`
* feat: add rule to disallow find_by email directly
* chore: remove redundant test
Since the previous imlpmentation didn't do a case-insentive search, a new user would be created, and the error would be raised at the DB layer. With the new changes, this test case is redundant
* refactor: use from_email
This PR addresses several items listed in our rubocop_todo by implementing the necessary corrections and enhancements. As a result, we are now able to remove the rubocop_todo file entirely, streamlining our codebase and ensuring adherence to our coding standards.
fixes: https://linear.app/chatwoot/issue/CW-1806/chore-rubocop-audit
- Reorganizing installation config settings to move more configurations into UI from environment variables
- Changes to installation config to support premium plans in the enterprise edition
- Fixes the broken premium indicator in account/show and accounts/edit page
The Inboxes::FetchImapEmailsJob is designed to fetch the entire email object and check if its message id is already in the database. However, this process is resource-intensive and time-consuming, as fetching the full email object takes a significant amount of time.
On average, fetching 100 emails can take approximately 3-4 minutes to complete depending on the IMAP server. Since we are not using server flags to identify which emails have already been fetched (to avoid compatibility issues with flags in different email services), we have to fetch all previously available emails. Currently we fetch all the messages that were created from yesterday. This becomes problematic with services like Gmail, which throttle requests based on bandwidth usage.
To address this issue, I have updated the logic as follows:
Fetch the sequence IDs of all the mails in the "Inbox" that were created from yesterday.
Use the FETCH command to fetch only the message-ids using BODY.PEEK[HEADER.FIELDS (MESSAGE-ID)] with the sequence IDs we got in the previous step. This is a faster operation with lower bandwidth usage, as it only returns the sequence ID and message ID.
Check if the message IDs are already present in the database for the selected inbox.
If not present, fetch the entire email object using the FETCH command and create the message.
If the message ID is already present, ignore it and move on to the next message-id.
I have also addressed the issue of duplicate emails appearing in conversations when two fetch email jobs occur simultaneously. I have added a lock for the channel to ensure that the job gracefully exits without waiting for the current job to complete.
Fixes#7247Fixes#6082Fixes#8314
Co-authored-by: Sojan <sojan@pepalo.com>
- Revamp the super admin design
- Introduce a new settings page for support and billing settings
- Move the access tokens into users, agent bots and platform app show pages
Co-authored-by: Sojan <sojan@pepalo.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
This PR refactors the schema we introduced in #7518 based on the feedback from production tests. Here is the change log
- Decouple Inbox association to a new table inbox_response_sources -> this lets us share the same response source between multiple inboxes
- Add a status field to responses. This ensures that, by default, responses are created in pending status. You can do quality assurance before making them active. In future, this status can be leveraged by the bot to auto-generate response questions from conversations which require a handoff
- Add response_source association to responses and remove hard dependency from response_documents. This lets users write free-form question answers based on conversations, which doesn't necessarily need a response source.
- Add webhook events for inbox creation/updation.
- Right now, the feature is added under a feature_flag. It is not available by default on all installations.
Within the article we are now rendering every link for youtube and vimeo as embeds. This isn't a good solution, as users might need to have plain links as well. This fix will render only links within two blank lines as embeds.
Co-authored-by: Sojan Jose <sojan@pepalo.com>
- The message sender was incorrect. Incoming messages were created under the contact's name, and outgoing messages were created under the user's name instead of the reverse.
- The seed user's email address was incorrect in the message data.
- The Sendmail configuration overrode the Letter Opener config which made it difficult to test the email.
- This PR also fixes an ESLint lint issue on develop.
Right now, if sentry is configured exception won't be logged. This results in the log management tool missing every error captured with ChatwootExceptionTracker. This change logs the exception, even if Sentry is configured or not.
Fixes https://linear.app/chatwoot/issue/CW-2145/improve-logging-info-debug-trace
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
- Adds support for superscript when rendering article markdown
- Chatwoot Markdown Render to render markdown everywhere
Co-authored-by: Sojan <sojan@pepalo.com>
- update the templates updated at, even if the API request fails ( to prevent jobs from stacking up in case of API failures upstream )
- sequence the job in batches of 25 requests per minutes schedule ( in case API response time is high, also not to send too many requests in a single batch )
- move the sync job re-rerun to 3 hours ( since we are updating the updated at even in case of failures )(prev 15 minutes )
Fixes: https://linear.app/chatwoot/issue/CW-1590
* feat: update seed script to include prioritt
* feat: add sort_handler for conversations
* test: sort on priority order
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
