d73ea58517
1030 Commits
| Author | SHA1 | Message | Date | |
|---|---|---|---|---|
Gabriel Jablonski
|
3c47ea3d43
|
fix: prevent deletion of scheduled messages that have been sent or failed (#212)
* fix: prevent deletion of scheduled messages that have been sent or failed * fix: update error message for deletion of processed scheduled messages |
||
|
Gabriel Jablonski
|
614b887110
|
feat: enhance scheduled message + improved automations (#208)
* feat: enhance scheduled message delay handling * fix: update scheduled message delay validation * feat: message templates + liquid variables * feat: enhance validation and handling for scheduled messages and attachments * test: add validation for scheduled message creation and enhance Liquid variable processing * chore: define constants for scheduled message delay limits and update validations * chore: correct scheduled message delay constants for consistency * feat: enhance scheduled message validation and processing for templates |
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|
Cayo P. R. Oliveira
|
f9d1146cb0
|
feat: mensagens agendadas (#198)
* feat: Adds model for scheduling messages * feat: Implement scheduled message handling and processing jobs * feat: Add ScheduledMessagesController and associated specs for managing scheduled messages * refactor: Simplify scheduled message job specs and improve metadata handling * feat: Add ScheduledMessagePolicy for managing access to scheduled messages * feat: Add routes for managing scheduled messages * feat: Add scheduled message event handling and broadcasting * feat: Add JSON views for scheduled messages creation, destruction, updating, and indexing * feat: Update scheduled message status and dispatch update event after message creation * feat: Ensure scheduled message updates trigger dispatch event * feat: Add mutation types for managing scheduled messages * feat: Add additionalAttributes prop to Message component and provider * feat: Implement scheduled message handling in ActionCable and Vuex store * feat: Add unit tests for scheduled messages actions and mutations * feat: implement scheduled messages functionality - Added support for scheduling messages in the conversation dashboard. - Introduced new components: ScheduledMessageModal and ScheduledMessages for managing scheduled messages. - Enhanced ReplyBottomPanel to include scheduling options. - Updated Base.vue to handle scheduled message styling. - Integrated Vuex store module for managing scheduled messages state. - Added necessary translations for scheduled messages in English and Portuguese. * feat: add pagination to scheduled messages index and update tests accordingly * chore: update scheduled messages specs for future time validation and response status * chore: enhance scheduled messages API with pagination and add skeleton loader component * feat: add create_scheduled_message action to automation rule attributes * feat: implement create_scheduled_message action and enhance attachment handling * feat: add scheduled message functionality with UI components and localization * test: enhance scheduledMessages mutations tests with meta handling and structure * chore: update label to display file name upon successful upload in AutomationFileInput component * feat: add initialAttachment prop to ScheduledMessageModal and update ReplyBox to pass attachment * chore: prepend_mod_with to ScheduledMessagesController for better module handling * fix: attachment visibility in ScheduledMessageItem component * chore: enhance ScheduledMessage model with validations and reduce controller load * refactor: simplify ScheduledMessagesAPI methods by removing unnecessary instance variable * chore: update event emission for scheduled message creation in ReplyBox and ScheduledMessageModal * refactor: update status configuration to use label keys * chore: update date formatting in ScheduledMessageItem component * refactor: collapse logic to checkOverflow and update related functionality * chore: add author indication for current user in scheduled messages * chore: enhance scheduled message metadata with author information and localization * fix: send message shortcut * chore: handle errors in scheduled message submission * chore: update scheduled message modal to use combined date and time input * chore: refactor scheduled messages handling to remove pagination and update related tests * fix: ensure scheduled messages update status and dispatch on failure * fix: update scheduled message due date logic and simplify sending checks * refactor: rename build_message method for send_message * fix: update scheduled message creation time and improve test reliability * chore: ignore unnecessary check * chore: add scheduled message metadata handling in message builder, add scheduled message factorie and update specs * refactor: use scheduled message factorie creation in specs * chore: streamline error handling in scheduled message job and remove dispatch logic * fix: change scheduled_messages association to destroy dependent records * refactor: remove unused attributes from scheduled message payload builder * chore: update scheduled message retrieval to use conversation association * chore: correct cron format for scheduled messages job * chore: remove migration for author_type in scheduled_messages * feat: enhance scheduled messages management with delete confirmation and error handling * chore: set cron poll interval to 10 seconds for improved scheduling precision * feat: include additional_attributes in message JSON response * feat: enhance scheduled message validation and localization support * chore: update scheduled message display * Merge branch 'main' into Cayo-Oliveira/CU-86aenh268/Mensagens-agendadas * feat: add scheduled message indicators and validation for message length * fix: remove unnecessary condition from line-clamp class binding * feat: update scheduled messages localization and enhance content validation * feat: update scheduled messages order, enhance scheduledAt computation, and add message association * fix: reorder condition for Facebook channel message length computation * fix: change detection for attachments in scheduled messages * fix: remove unnecessary colon from close-on-backdrop-click prop in ScheduledMessageModal * chore: add error handling for scheduled message deletion and update localization for delete failure * fix: enforce minimum delay of 1 minute for scheduled messages and update validation * fix: remove unused private property and improve locale formatting for scheduled messages * fix: adjust positioning of DropdownBody in ReplyBottomPanel and clean up schema foreign keys * docs: add scheduled messages management APIs and payload definitions --------- Co-authored-by: gabrieljablonski <contact@gabrieljablonski.com> |
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Gabriel Jablonski
|
0de6001b97
|
feat: add message editing functionality with UI support (#195)
* feat: add message editing functionality with UI support * feat: enhance message editing with content length validation and context menu adjustments |
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gabrieljablonski
|
6ab1898992 | Merge branch 'main' into chore/merge-upstream-4.10 | ||
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Sojan Jose
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aee0740bcc | Bump version to 4.10.0 | ||
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Pranav
|
a8b302d4cd
|
feat(ee): Review Notes for CSAT Reports (#13289)
CSAT scores are helpful, but on their own they rarely tell the full story. A drop in rating can come from delayed timelines, unclear expectations, or simple misunderstandings, even when the issue itself was handled correctly. Review Notes for CSAT let admins/report manager roles add internal-only context next to each CSAT response. This makes it easier to interpret scores properly and focus on patterns and root causes, not just numbers. <img width="2170" height="1680" alt="image" src="https://github.com/user-attachments/assets/56df7fab-d0a7-4a94-95b9-e4c459ad33d5" /> ### Why this matters * Capture the real context behind individual CSAT ratings * Clarify whether a low score points to a genuine service issue or a process gap * Spot recurring themes across conversations and teams * Make CSAT reviews more useful for leadership reviews and retrospectives ### How Review Notes work **View CSAT responses** Open the CSAT report to see overall metrics, rating distribution, and individual responses. **Add a Review Note** For any CSAT entry, managers can add a Review Note directly below the customer’s feedback. **Document internal insights** Use Review Notes to capture things like: * Why a score was lower or higher than expected * Patterns you are seeing across similar cases * Observations around communication, timelines, or customer expectations Review Notes are visible only to administrators and people with report access only. We may expand visibility to agents in the future based on feedback. However, customers never see them. Each note clearly shows who added it and when, making it easy to review context and changes over time. |
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Sivin Varghese
|
821a5b85c2
|
feat: Add conversations summary CSV export (#13110)
# Pull Request Template ## Description This PR adds support for exporting conversation summary reports as CSV. Previously, the Conversations report incorrectly showed an option to download agent reports; this has now been fixed to export conversation-level data instead. Fixes https://linear.app/chatwoot/issue/CW-6176/conversation-reports-export-button-exports-agent-reports-instead ## Type of change - [x] Bug fix (non-breaking change which fixes an issue) - [x] New feature (non-breaking change which adds functionality) ## How Has This Been Tested? ### Screenshot <img width="1859" height="1154" alt="image" src="https://github.com/user-attachments/assets/419d26f4-fda9-4782-aea6-55ffad0c37ab" /> ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [x] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> |
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Pranav
|
0917e1a646
|
feat: Add an API to support querying metrics by ChannelType (#13255)
This API gives you how many conversations exist per channel, broken down
by status in a given time period. The max time period is capped to 6
months for now.
**Input Params:**
- **since:** Unix timestamp (seconds) - start of date range
- **until:** Unix timestamp (seconds) - end of date range
**Response Payload:**
```json
{
"Channel::Sms": {
"resolved": 85,
"snoozed": 10,
"open": 5,
"pending": 5,
"total": 100
},
"Channel::Email": {
"resolved": 72,
"snoozed": 15,
"open": 13,
"pending": 13,
"total": 100
},
"Channel::WebWidget": {
"resolved": 90,
"snoozed": 7,
"open": 3,
"pending": 3,
"total": 100
}
}
```
**Definitons:**
resolved = Number of conversations created within the selected time
period that are currently marked as resolved.
snoozed = Number of conversations created within the selected time
period that are currently marked as snoozed.
pending = Number of conversations created within the selected time
period that are currently marked as pending.
open = Number of conversations created within the selected time period
that are currently open.
total = Total number of conversations created within the selected time
period, across all statuses.
|
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Sojan Jose
|
9407cc2ad5 | Merge branch 'hotfix/4.9.2' into develop | ||
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Sojan Jose
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ff68c3a74f | Bump version to 4.9.2 | ||
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Shivam Mishra
|
34b42a1ce1
|
feat: add global config for captain settings (#13141)
Co-authored-by: aakashb95 <aakashbakhle@gmail.com> Co-authored-by: Aakash Bakhle <48802744+aakashb95@users.noreply.github.com> |
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Chatwoot Bot
|
8b230c6920
|
chore: Update translations (#13109) | ||
|
Pranav
|
837026c146
|
feat: Use amplitude for Cloud Analytics (#13217)
Migrates our analytics integration on Cloud from PostHog to Amplitude. This change updates the core AnalyticsHelper class to use the Amplitude SDK while maintaining the same tracking interface. Rest of all existing analytics calls throughout the codebase continue to work without modification. **Changes:** - Replace PostHog analytics with Amplitude SDK - Rename ANALYTICS_TOKEN to CLOUD_ANALYTICS_TOKEN for clarity - Fix bug in page() method signature that was causing malformed payloads |
||
|
Vinay Keerthi
|
59cbf57e20
|
feat: Advanced Search Backend (#12917)
## Description
Implements comprehensive search functionality with advanced filtering
capabilities for Chatwoot (Linear: CW-5956).
This PR adds:
1. **Time-based filtering** for contacts and conversations (SQL-based
search)
2. **Advanced message search** with multiple filters
(OpenSearch/Elasticsearch-based)
- **`from` filter**: Filter messages by sender (format: `contact:42` or
`agent:5`)
- **`inbox_id` filter**: Filter messages by specific inbox
- **Time range filters**: Filter messages using `since` and `until`
parameters (Unix timestamps in seconds)
- **90-day limit enforcement**: Automatically limits searches to the
last 90 days to prevent performance issues
The implementation extends the existing `Enterprise::SearchService`
module for advanced features and adds time filtering to the base
`SearchService` for SQL-based searches.
## API Documentation
### Base URL
All search endpoints follow this pattern:
```
GET /api/v1/accounts/{account_id}/search/{resource}
```
### Authentication
All requests require authentication headers:
```
api_access_token: YOUR_ACCESS_TOKEN
```
---
## 1. Search All Resources
**Endpoint:** `GET /api/v1/accounts/{account_id}/search`
Returns results from all searchable resources (contacts, conversations,
messages, articles).
### Parameters
| Parameter | Type | Description | Required |
|-----------|------|-------------|----------|
| `q` | string | Search query | Yes |
| `page` | integer | Page number (15 items per page) | No |
| `since` | integer | Unix timestamp (contacts/conversations only) | No
|
| `until` | integer | Unix timestamp (contacts/conversations only) | No
|
### Example Request
```bash
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search?q=customer" \
-H "api_access_token: YOUR_ACCESS_TOKEN"
```
### Example Response
```json
{
"payload": {
"contacts": [...],
"conversations": [...],
"messages": [...],
"articles": [...]
}
}
```
---
## 2. Search Contacts
**Endpoint:** `GET /api/v1/accounts/{account_id}/search/contacts`
Search contacts by name, email, phone number, or identifier with
optional time filtering.
### Parameters
| Parameter | Type | Description | Required |
|-----------|------|-------------|----------|
| `q` | string | Search query | Yes |
| `page` | integer | Page number (15 items per page) | No |
| `since` | integer | Unix timestamp - filter by last_activity_at | No |
| `until` | integer | Unix timestamp - filter by last_activity_at | No |
### Example Requests
**Basic search:**
```bash
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/contacts?q=john" \
-H "api_access_token: YOUR_ACCESS_TOKEN"
```
**Search contacts active in the last 7 days:**
```bash
SINCE=$(date -v-7d +%s)
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/contacts?q=john&since=${SINCE}" \
-H "api_access_token: YOUR_ACCESS_TOKEN"
```
**Search contacts active between 30 and 7 days ago:**
```bash
SINCE=$(date -v-30d +%s)
UNTIL=$(date -v-7d +%s)
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/contacts?q=john&since=${SINCE}&until=${UNTIL}" \
-H "api_access_token: YOUR_ACCESS_TOKEN"
```
### Example Response
```json
{
"payload": {
"contacts": [
{
"id": 42,
"email": "john@example.com",
"name": "John Doe",
"phone_number": "+1234567890",
"identifier": "user_123",
"additional_attributes": {},
"created_at": 1701234567
}
]
}
}
```
---
## 3. Search Conversations
**Endpoint:** `GET /api/v1/accounts/{account_id}/search/conversations`
Search conversations by display ID, contact name, email, phone number,
or identifier with optional time filtering.
### Parameters
| Parameter | Type | Description | Required |
|-----------|------|-------------|----------|
| `q` | string | Search query | Yes |
| `page` | integer | Page number (15 items per page) | No |
| `since` | integer | Unix timestamp - filter by last_activity_at | No |
| `until` | integer | Unix timestamp - filter by last_activity_at | No |
### Example Requests
**Basic search:**
```bash
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/conversations?q=billing" \
-H "api_access_token: YOUR_ACCESS_TOKEN"
```
**Search conversations active in the last 24 hours:**
```bash
SINCE=$(date -v-1d +%s)
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/conversations?q=billing&since=${SINCE}" \
-H "api_access_token: YOUR_ACCESS_TOKEN"
```
**Search conversations from last month:**
```bash
SINCE=$(date -v-30d +%s)
UNTIL=$(date +%s)
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/conversations?q=billing&since=${SINCE}&until=${UNTIL}" \
-H "api_access_token: YOUR_ACCESS_TOKEN"
```
### Example Response
```json
{
"payload": {
"conversations": [
{
"id": 123,
"display_id": 45,
"inbox_id": 1,
"status": "open",
"messages": [...],
"meta": {...}
}
]
}
}
```
---
## 4. Search Messages (Advanced)
**Endpoint:** `GET /api/v1/accounts/{account_id}/search/messages`
Advanced message search with multiple filters powered by
OpenSearch/Elasticsearch.
### Prerequisites
- OpenSearch/Elasticsearch must be running (`OPENSEARCH_URL` env var
configured)
- Account must have `advanced_search` feature flag enabled
- Messages must be indexed in OpenSearch
### Parameters
| Parameter | Type | Description | Required |
|-----------|------|-------------|----------|
| `q` | string | Search query | Yes |
| `page` | integer | Page number (15 items per page) | No |
| `from` | string | Filter by sender: `contact:{id}` or `agent:{id}` |
No |
| `inbox_id` | integer | Filter by specific inbox ID | No |
| `since` | integer | Unix timestamp - searches from this time (max 90
days ago) | No |
| `until` | integer | Unix timestamp - searches until this time | No |
### Important Notes
- **90-Day Limit**: If `since` is not provided, searches default to the
last 90 days
- If `since` exceeds 90 days, returns `422` error: "Search is limited to
the last 90 days"
- All time filters use message `created_at` timestamp
### Example Requests
**Basic message search:**
```bash
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/messages?q=refund" \
-H "api_access_token: YOUR_ACCESS_TOKEN"
```
**Search messages from a specific contact:**
```bash
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/messages?q=refund&from=contact:42" \
-H "api_access_token: YOUR_ACCESS_TOKEN"
```
**Search messages from a specific agent:**
```bash
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/messages?q=refund&from=agent:5" \
-H "api_access_token: YOUR_ACCESS_TOKEN"
```
**Search messages in a specific inbox:**
```bash
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/messages?q=refund&inbox_id=3" \
-H "api_access_token: YOUR_ACCESS_TOKEN"
```
**Search messages from the last 7 days:**
```bash
SINCE=$(date -v-7d +%s)
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/messages?q=refund&since=${SINCE}" \
-H "api_access_token: YOUR_ACCESS_TOKEN"
```
**Search messages between specific dates:**
```bash
SINCE=$(date -v-30d +%s)
UNTIL=$(date -v-7d +%s)
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/messages?q=refund&since=${SINCE}&until=${UNTIL}" \
-H "api_access_token: YOUR_ACCESS_TOKEN"
```
**Combine all filters:**
```bash
SINCE=$(date -v-14d +%s)
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/messages?q=refund&from=contact:42&inbox_id=3&since=${SINCE}" \
-H "api_access_token: YOUR_ACCESS_TOKEN"
```
**Attempt to search beyond 90 days (returns error):**
```bash
SINCE=$(date -v-120d +%s)
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/messages?q=refund&since=${SINCE}" \
-H "api_access_token: YOUR_ACCESS_TOKEN"
```
### Example Response (Success)
```json
{
"payload": {
"messages": [
{
"id": 789,
"content": "I need a refund for my purchase",
"message_type": "incoming",
"created_at": 1701234567,
"conversation_id": 123,
"inbox_id": 3,
"sender": {
"id": 42,
"type": "contact"
}
}
]
}
}
```
### Example Response (90-day limit exceeded)
```json
{
"error": "Search is limited to the last 90 days"
}
```
**Status Code:** `422 Unprocessable Entity`
---
## 5. Search Articles
**Endpoint:** `GET /api/v1/accounts/{account_id}/search/articles`
Search help center articles by title or content.
### Parameters
| Parameter | Type | Description | Required |
|-----------|------|-------------|----------|
| `q` | string | Search query | Yes |
| `page` | integer | Page number (15 items per page) | No |
### Example Request
```bash
curl -X GET "https://app.chatwoot.com/api/v1/accounts/1/search/articles?q=installation" \
-H "api_access_token: YOUR_ACCESS_TOKEN"
```
### Example Response
```json
{
"payload": {
"articles": [
{
"id": 456,
"title": "Installation Guide",
"slug": "installation-guide",
"portal_slug": "help",
"account_id": 1,
"category_name": "Getting Started",
"status": "published",
"updated_at": 1701234567
}
]
}
}
```
---
## Technical Implementation
### SQL-Based Search (Contacts, Conversations, Articles)
- Uses PostgreSQL `ILIKE` queries by default
- Optional GIN index support via `search_with_gin` feature flag for
better performance
- Time filtering uses `last_activity_at` for contacts/conversations
- Returns paginated results (15 per page)
### Advanced Search (Messages)
- Powered by OpenSearch/Elasticsearch via Searchkick gem
- Requires `OPENSEARCH_URL` environment variable
- Requires `advanced_search` account feature flag
- Enforces 90-day lookback limit via
`Limits::MESSAGE_SEARCH_TIME_RANGE_LIMIT_DAYS`
- Validates inbox access permissions before filtering
- Returns paginated results (15 per page)
---
## Type of change
- [x] New feature (non-breaking change which adds functionality)
- [x] Enhancement (improves existing functionality)
---
## How Has This Been Tested?
### Unit Tests
- **Contact Search Tests**: 3 new test cases for time filtering
(`since`, `until`, combined)
- **Conversation Search Tests**: 3 new test cases for time filtering
- **Message Search Tests**: 10+ test cases covering:
- Individual filters (`from`, `inbox_id`, time range)
- Combined filters
- Permission validation for inbox access
- Feature flag checks
- 90-day limit enforcement
- Error handling for exceeded time limits
### Test Commands
```bash
# Run all search controller tests
bundle exec rspec spec/controllers/api/v1/accounts/search_controller_spec.rb
# Run search service tests (includes enterprise specs)
bundle exec rspec spec/services/search_service_spec.rb
```
### Manual Testing Setup
A rake task is provided to create 50,000 test messages across multiple
inboxes:
```bash
# 1. Create test data
bundle exec rake search:setup_test_data
# 2. Start OpenSearch
mise elasticsearch-start
# 3. Reindex messages
rails runner "Message.search_index.import Message.all"
# 4. Enable feature flag
rails runner "Account.first.enable_features('advanced_search')"
# 5. Test via API or Rails console
```
---
## Checklist
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [x] I have made corresponding changes to the documentation (this PR
description)
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---
## Additional Notes
### Requirements
- **OpenSearch/Elasticsearch**: Required for advanced message search
- Set `OPENSEARCH_URL` environment variable
- Example: `export OPENSEARCH_URL=http://localhost:9200`
- **Feature Flags**:
- `advanced_search`: Account-level flag for message advanced search
- `search_with_gin` (optional): Account-level flag for GIN-based SQL
search
### Performance Considerations
- 90-day limit prevents expensive long-range queries on large datasets
- GIN indexes recommended for high-volume search on SQL-based resources
- OpenSearch/Elasticsearch provides faster full-text search for messages
### Breaking Changes
- None. All new parameters are optional and backward compatible.
### Frontend Integration
- Frontend PR tracking advanced search UI will consume these endpoints
- Time range pickers should convert JavaScript `Date` to Unix timestamps
(seconds)
- Date conversion: `Math.floor(date.getTime() / 1000)`
### Error Handling
- Invalid `from` parameter format is silently ignored (filter not
applied)
- Time range exceeding 90 days returns `422` with error message
- Missing `q` parameter returns `422` (existing behavior)
- Unauthorized inbox access is filtered out (no error, just excluded
from results)
---------
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
|
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Gabriel Jablonski
|
a27737e91c
|
feat: allow updating attachment metadata (#172)
* feat: allow updating attachment metadata * feat: allow updating attachment metadata * feat: add tests for handling requests without meta parameter and empty meta parameter |
||
|
Tanmay Deep Sharma
|
d57170712d
|
fix: increase the alfred connection pool size to 10 (#13138)
## Description Increased the alfred pool size to 10, so that each worker has enough redis connection thread pool to work ## Type of change Please delete options that are not relevant. - [ ] Bug fix (non-breaking change which fixes an issue) ## Checklist: - [ ] My code follows the style guidelines of this project - [ ] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [ ] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [ ] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules <!-- CURSOR_SUMMARY --> --- > [!NOTE] > Introduces configurability for the Redis pool used by `alfred`. > > - `$alfred` `ConnectionPool` size now reads from `ENV['REDIS_ALFRED_SIZE']` with a default of `5` > - Adds `REDIS_ALFRED_SIZE=10` to `.env.example` > > <sup>Written by [Cursor Bugbot](https://cursor.com/dashboard?tab=bugbot) for commit 96cdff8c0ea40f82a57d70be053780e87384ed47. This will update automatically on new commits. Configure [here](https://cursor.com/dashboard?tab=bugbot).</sup> <!-- /CURSOR_SUMMARY --> --------- Co-authored-by: tanmay <tanmay-chatwoot@tanmays-MacBook-Pro.local> |
||
|
Sojan Jose
|
62376701da | Bump version to 4.9.1 | ||
|
gabrieljablonski
|
549214e96d | Merge branch main into chore/merge-upstream | ||
|
Sojan Jose
|
6365a7ea53 | Bump version to 4.9.0 | ||
|
Pranav
|
2adc040a8f
|
fix: Validate blob before attaching it to a record (#13115)
Previously, attachments relied only on blob_id, which made it possible to attach blobs across accounts by enumerating IDs. We now require both blob_id and blob_key, add cross-account validation to prevent blob reuse, and centralize the logic in a shared BlobOwnershipValidation concern. It also fixes a frontend bug where mixed-type action params (number + string) were incorrectly dropped, causing attachment uploads to fail. |
||
|
Sojan Jose
|
c22a31c198
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feat: Voice Channel (#11602)
Enables agents to initiate outbound calls and receive incoming calls directly from the Chatwoot dashboard, with Twilio as the initial provider. Fixes: #11481 > This is an integration branch to ensure features works well and might be often broken on down merges, we will be extracting the functionalities via smaller PRs into develop - [x] https://github.com/chatwoot/chatwoot/pull/11775 - [x] https://github.com/chatwoot/chatwoot/pull/12218 - [x] https://github.com/chatwoot/chatwoot/pull/12243 - [x] https://github.com/chatwoot/chatwoot/pull/12268 - [x] https://github.com/chatwoot/chatwoot/pull/12361 - [x] https://github.com/chatwoot/chatwoot/pull/12782 - [x] #13064 - [ ] Ability for agents to join the inbound calls ( included in this PR ) --------- Co-authored-by: Claude <noreply@anthropic.com> Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: iamsivin <iamsivin@gmail.com> Co-authored-by: Pranav <pranav@chatwoot.com> |
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Chatwoot Bot
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8019e7c636
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chore: Update translations (#13105)
Co-authored-by: Sojan Jose <sojan@pepalo.com> |
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Yuval
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c117257b42
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chore: Updated Hebrew translations (#12883)
Text in hebrew was broken and incomplete - i have completed the translation and fixed some annoying terms for better understanding and user experience. |
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Mazen Khalil
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ca5e112a8c
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feat: TikTok channel (#12741)
fixes: #11834 This pull request introduces TikTok channel integration, enabling users to connect and manage TikTok business accounts similarly to other supported social channels. The changes span backend API endpoints, authentication helpers, webhook handling, configuration, and frontend components to support TikTok as a first-class channel. **Key Notes** * This integration is only compatible with TikTok Business Accounts * Special permissions are required to access the TikTok [Business Messaging API](https://business-api.tiktok.com/portal/docs?id=1832183871604753). * The Business Messaging API is region-restricted and is currently unavailable to users in the EU. * Only TEXT, IMAGE, and POST_SHARE messages are currently supported due to limitations in the TikTok Business Messaging API * A message will be successfully sent only if it contains text alone or one image attachment. Messages with multiple attachments or those combining text and attachments will fail and receive a descriptive error status. * Messages sent directly from the TikTok App will be synced into the system * Initiating a new conversation from the system is not permitted due to limitations from the TikTok Business Messaging API. **Backend: TikTok Channel Integration** * Added `Api::V1::Accounts::Tiktok::AuthorizationsController` to handle TikTok OAuth authorization initiation, returning the TikTok authorization URL. * Implemented `Tiktok::CallbacksController` to handle TikTok OAuth callback, process authorization results, create or update channel/inbox, and handle errors or denied scopes. * Added `Webhooks::TiktokController` to receive and verify TikTok webhook events, including signature verification and event dispatching. * Created `Tiktok::IntegrationHelper` module for JWT-based token generation and verification for secure TikTok OAuth state management. **Configuration and Feature Flags** * Added TikTok app credentials (`TIKTOK_APP_ID`, `TIKTOK_APP_SECRET`) to allowed configs and app config, and registered TikTok as a feature in the super admin features YAML. [[1]](diffhunk://#diff-5e46e1d248631a1147521477d84a54f8ba6846ea21c61eca5f70042d960467f4R43) [[2]](diffhunk://#diff-8bf37a019cab1dedea458c437bd93e34af1d6e22b1672b1d43ef6eaa4dcb7732R69) [[3]](diffhunk://#diff-123164bea29f3c096b0d018702b090d5ae670760c729141bd4169a36f5f5c1caR74-R79) **Frontend: TikTok Channel UI and Messaging Support** * Added `TiktokChannel` API client for frontend TikTok authorization requests. * Updated channel icon mappings and tests to include TikTok (`Channel::Tiktok`). [[1]](diffhunk://#diff-b852739ed45def61218d581d0de1ba73f213f55570aa5eec52aaa08f380d0e16R16) [[2]](diffhunk://#diff-3cd3ae32e94ef85f1f2c4435abf0775cc0614fb37ee25d97945cd51573ef199eR64-R69) * Enabled TikTok as a supported channel in contact forms, channel widgets, and feature toggles. [[1]](diffhunk://#diff-ec59c85e1403aaed1a7de35971fe16b7033d5cd763be590903ebf8f1ca25a010R47) [[2]](diffhunk://#diff-ec59c85e1403aaed1a7de35971fe16b7033d5cd763be590903ebf8f1ca25a010R69) [[3]](diffhunk://#diff-725b90ca7e3a6837ec8291e9f57094f6a46b3ee00e598d16564f77f32cf354b0R26-R29) [[4]](diffhunk://#diff-725b90ca7e3a6837ec8291e9f57094f6a46b3ee00e598d16564f77f32cf354b0R51-R54) [[5]](diffhunk://#diff-725b90ca7e3a6837ec8291e9f57094f6a46b3ee00e598d16564f77f32cf354b0R68) * Updated message meta logic to support TikTok-specific message statuses (sent, delivered, read). [[1]](diffhunk://#diff-e41239cf8dda36c1bd1066dbb17588ae8868e56289072c74b3a6d7ef5abdd696R23) [[2]](diffhunk://#diff-e41239cf8dda36c1bd1066dbb17588ae8868e56289072c74b3a6d7ef5abdd696L63-R65) [[3]](diffhunk://#diff-e41239cf8dda36c1bd1066dbb17588ae8868e56289072c74b3a6d7ef5abdd696L81-R84) [[4]](diffhunk://#diff-e41239cf8dda36c1bd1066dbb17588ae8868e56289072c74b3a6d7ef5abdd696L103-R107) * Added support for embedded message attachments (e.g., TikTok embeds) with a new `EmbedBubble` component and updated message rendering logic. [[1]](diffhunk://#diff-c3d701caf27d9c31e200c6143c11a11b9d8826f78aa2ce5aa107470e6fdb9d7fR31) [[2]](diffhunk://#diff-047859f9368a46d6d20177df7d6d623768488ecc38a5b1e284f958fad49add68R1-R19) [[3]](diffhunk://#diff-c3d701caf27d9c31e200c6143c11a11b9d8826f78aa2ce5aa107470e6fdb9d7fR316) [[4]](diffhunk://#diff-cbc85e7c4c8d56f2a847d0b01cd48ef36e5f87b43023bff0520fdfc707283085R52) * Adjusted reply policy and UI messaging for TikTok's 48-hour reply window. [[1]](diffhunk://#diff-0d691f6a983bd89502f91253ecf22e871314545d1e3d3b106fbfc76bf6d8e1c7R208-R210) [[2]](diffhunk://#diff-0d691f6a983bd89502f91253ecf22e871314545d1e3d3b106fbfc76bf6d8e1c7R224-R226) These changes collectively enable end-to-end TikTok channel support, from configuration and OAuth flow to webhook processing and frontend message handling. ------------ # TikTok App Setup & Configuration 1. Grant access to the Business Messaging API ([Documentation](https://business-api.tiktok.com/portal/docs?id=1832184145137922)) 2. Set the app authorization redirect URL to `https://FRONTEND_URL/tiktok/callback` 3. Update the installation config with TikTok App ID and Secret 4. Create a Business Messaging Webhook configuration and set the callback url to `https://FRONTEND_URL/webhooks/tiktok` ([Documentation](https://business-api.tiktok.com/portal/docs?id=1832190670631937)) . You can do this by calling `Tiktok::AuthClient.update_webhook_callback` from rails console once you finish Tiktok channel configuration in super admin ( will be automated in future ) 5. Enable TikTok channel feature in an account --------- Co-authored-by: Sojan Jose <sojan@pepalo.com> Co-authored-by: iamsivin <iamsivin@gmail.com> |
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Pranav
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bb8bafe3dc
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feat(ce): Add Year in review feature (#13078)
<img width="1502" height="813" alt="Screenshot 2025-12-15 at 5 01 57 PM" src="https://github.com/user-attachments/assets/ea721f00-403c-4adc-8410-5c0fa4ee4122" /> |
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Sojan Jose
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d2ba9a2ad3
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feat(enterprise): add voice conference API (#13064)
The backend APIs for the voice call channel ref: #11602 |
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Muhsin Keloth
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2bd8e76886
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feat: Add backend changes for whatsapp csat template (#12984)
This PR add the backend changes for the feature [sending CSAT surveys via WhatsApp message templates ](https://github.com/chatwoot/chatwoot/pull/12787) --------- Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com> |
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Aakash Bakhle
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1de8d3e56d
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feat: legacy features to ruby llm (#12994) | ||
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Tanmay Deep Sharma
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eb759255d8
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perf: update the logic to purchase credits (#12998)
## Description - Replaces Stripe Checkout session flow with direct card charging for AI credit top-ups - Adds a two-step confirmation modal (select package → confirm purchase) for better UX - Creates Stripe invoice directly and charges the customer's default payment method immediately ## Type of change - [ ] New feature (non-breaking change which adds functionality) ## How Has This Been Tested? - Using the specs - UI manual test cases <img width="945" height="580" alt="image" src="https://github.com/user-attachments/assets/52bdad46-cd0e-4927-b13f-54c6b6353bcc" /> <img width="945" height="580" alt="image" src="https://github.com/user-attachments/assets/231bc7e9-41ac-440d-a93d-cba45a4d3e3e" /> ## Checklist: - [ ] My code follows the style guidelines of this project - [ ] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [ ] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [ ] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules --------- Co-authored-by: Shivam Mishra <scm.mymail@gmail.com> |
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Muhsin Keloth
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5c3b85334b
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feat: Add support for shared post and story attachment types in Instagram messages (#12997)
When users share Instagram posts or stories via DM, Instagram sends webhooks with type `ig_post` and `ig_story` attachments. The system was failing on these types because they weren't defined in the file_types. This PR fixes the issue by handling all shared types and rendering them on the front end. **Shared post** <img width="2154" height="1828" alt="CleanShot 2025-12-03 at 16 29 14@2x" src="https://github.com/user-attachments/assets/7e731171-4904-43a6-abeb-b1db2c262742" /> **Shared status** <img width="1702" height="1676" alt="CleanShot 2025-12-03 at 16 10 25@2x" src="https://github.com/user-attachments/assets/6a151233-ce47-429d-b7c2-061514b20e05" /> Fixes https://linear.app/chatwoot/issue/CW-5441/argumenterror-ig-story-is-not-a-valid-file-type-argumenterror |
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Tanmay Deep Sharma
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b269cca0bf
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feat: Add AI credit topup flow for Stripe (#12988)
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com> Co-authored-by: Pranav <pranav@chatwoot.com> |
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Sojan Jose
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48627da0f9
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feat: outbound voice call essentials (#12782)
- Enables outbound voice calls in voice channel . We are only caring about wiring the logic to trigger outgoing calls to the call button introduced in previous PRs. We will connect it to call component in subsequent PRs ref: #11602 ## Screens <img width="2304" height="1202" alt="image" src="https://github.com/user-attachments/assets/b91543a8-8d4e-4229-bd80-9727b42c7b0f" /> <img width="2304" height="1200" alt="image" src="https://github.com/user-attachments/assets/1a1dad2a-8cb2-4aa2-9702-c062416556a7" /> --------- Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: iamsivin <iamsivin@gmail.com> Co-authored-by: Vishnu Narayanan <vishnu@chatwoot.com> |
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Sivin Varghese
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6a712b7592
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fix: Update Arcade embed aspect ratio (#12923) | ||
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Aakash Bakhle
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e9c60aec04
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feat: Add support for Langfuse LLM Tracing via OTEL (#12905)
This PR adds LLM instrumentation on langfuse for ai-editor feature ## Type of change New feature (non-breaking change which adds functionality) Needs langfuse account and env vars to be set ## How Has This Been Tested? I configured personal langfuse credentials and instrumented the app, traces can be seen in langfuse. each conversation is one session. <img width="1683" height="714" alt="image" src="https://github.com/user-attachments/assets/3fcba1c9-63cf-44b9-a355-fd6608691559" /> <img width="1446" height="172" alt="image" src="https://github.com/user-attachments/assets/dfa6e98f-4741-4e04-9a9e-078d1f01e97b" /> ## Checklist: - [x ] My code follows the style guidelines of this project - [ x] I have performed a self-review of my code - [ x] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [ x] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [ ] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules --------- Co-authored-by: aakashb95 <aakash@chatwoot.com> Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com> Co-authored-by: Pranav <pranav@chatwoot.com> |
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Gabriel Jablonski
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b03dfdb751
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Chore/merge upstream 4.8.0 (#150)
* chore: Hide "Learn More" button in feature spotlight for self-hosted (#12675) * feat: single query for reporting event stats (#12664) This PR collapses multiple queries fetching stats from a single table to a single query ```sql SELECT user_id as user_id, COUNT(CASE WHEN name = 'conversation_resolved' THEN 1 END) as resolved_count, AVG(CASE WHEN name = 'conversation_resolved' THEN value END) as avg_resolution_time, AVG(CASE WHEN name = 'first_response' THEN value END) as avg_first_response_time, AVG(CASE WHEN name = 'reply_time' THEN value END) as avg_reply_time FROM "reporting_events" WHERE "reporting_events"."account_id" = <account_id> AND "reporting_events"."created_at" >= '2025-09-14 18:30:00' AND "reporting_events"."created_at" < '2025-10-14 18:29:59' GROUP BY "reporting_events"."user_id"; ``` ### Why this works? Here's why this optimization is faster based on PostgreSQL internals: - Single Table Scan vs Multiple Scans: Earlier we did 4 sequential scans (or 4 index scans) of the same data, with the same where clause, now in a single scan all 4 `CASE` expressions are evaluated in a single pass. - Shared Buffer Cache Efficiency: PostgreSQL's shared buffer cache stores recently accessed pages, with this, pages are loaded once and re-used for all aggregation, earlier with separate queries we were forced to re-read all from the disk each time - Reduced planning and network overhead (4 vs 1 query) ### How is it tested 1. The specs all pass without making any changes 2. Verified the reports side by side after generating from report seeder #### How to test Generate seed data using the following command ```bash ACCOUNT_ID=1 ENABLE_ACCOUNT_SEEDING=true bundle exec rake db:seed:reports_data ``` Once done download the reports, checkout to this branch and download the reports again and compare them * chore: Update translations (#12625) * chore: Migrate mailers from the worker to jobs (#12331) Previously, email replies were handled inside workers. There was no execution logs. This meant if emails silently failed (as reported by a customer), we had no way to trace where the issue happened, the only assumption was “no error = mail sent.” By moving email handling into jobs, we now have proper execution logs for each attempt. This makes it easier to debug delivery issues and would have better visibility when investigating customer reports. Fixes https://linear.app/chatwoot/issue/CW-5538/emails-are-not-sentdelivered-to-the-contact --------- Co-authored-by: Sojan Jose <sojan@pepalo.com> Co-authored-by: Shivam Mishra <scm.mymail@gmail.com> * chore(deps-dev): bump vite from 5.4.20 to 5.4.21 (#12700) Bumps [vite](https://github.com/vitejs/vite/tree/HEAD/packages/vite) from 5.4.20 to 5.4.21. <details> <summary>Release notes</summary> <p><em>Sourced from <a href="https://github.com/vitejs/vite/releases">vite's releases</a>.</em></p> <blockquote> <h2>v5.4.21</h2> <p>Please refer to <a href="https://github.com/vitejs/vite/blob/v5.4.21/packages/vite/CHANGELOG.md">CHANGELOG.md</a> for details.</p> </blockquote> </details> <details> <summary>Changelog</summary> <p><em>Sourced from <a href="https://github.com/vitejs/vite/blob/v5.4.21/packages/vite/CHANGELOG.md">vite's changelog</a>.</em></p> <blockquote> <h2><!-- raw HTML omitted -->5.4.21 (2025-10-20)<!-- raw HTML omitted --></h2> <ul> <li>fix(dev): trim trailing slash before <code>server.fs.deny</code> check (<a href="https://github.com/vitejs/vite/tree/HEAD/packages/vite/issues/20968">#20968</a>) (<a href="https://github.com/vitejs/vite/tree/HEAD/packages/vite/issues/20970">#20970</a>) (<a href=" |
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Shivam Mishra
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a44192bbe7
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feat: remove captain v2 from chatwoot internal list (#12903) | ||
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Sojan Jose
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e9edfcafbb | Bump version to 4.8.0 | ||
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Sojan Jose
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6c07f62cfc
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feat: Add Amazon SES inbound email support (#12893)
## Summary - add AWS ActionMailbox SES gems - document SES as incoming email provider - note SES option in configuration ## Testing - `bundle exec rubocop config/initializers/mailer.rb config/environments/production.rb Gemfile` ------ [Codex Task](https://chatgpt.com/codex/tasks/task_e_68bbb7d482288326b8f04bb795af0322) --------- Co-authored-by: Pranav <pranav@chatwoot.com> Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com> |
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Sivin Varghese
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e33f28dc33
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feat: Companies page (#12842)
# Pull Request Template ## Description This PR introduces a new Companies section in the Chatwoot dashboard. It lists all companies associated with the account and includes features such as **search**, **sorting**, and **pagination** to enable easier navigation and efficient management. Fixes https://linear.app/chatwoot/issue/CW-5928/add-companies-tab-to-dashboard ## Type of change - [x] New feature (non-breaking change which adds functionality) ## How Has This Been Tested? ### Screenshot <img width="1619" height="1200" alt="image" src="https://github.com/user-attachments/assets/21f0a666-c3d6-4dec-bd02-1e38e0cd9542" /> ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [x] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules --------- Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com> Co-authored-by: Shivam Mishra <scm.mymail@gmail.com> |
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Vinay Keerthi
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58ca82c720
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feat: Backend - Companies API endpoint with pagination and search (#12840)
## Description Adds API endpoint to list companies with pagination, search, and sorting. Fixes https://linear.app/chatwoot/issue/CW-5930/add-backend-routes-to-get-companies-result Parent issue: https://linear.app/chatwoot/issue/CW-5928/add-companies-tab-to-dashboard ## Type of change - [x] New feature (non-breaking change which adds functionality) ## How Has This Been Tested? Added comprehensive specs to `spec/enterprise/controllers/api/v1/accounts/companies_controller_spec.rb`: - Pagination (25 per page, multiple pages) - Search by name and domain (case-insensitive) - Counter cache for contacts_count - Account scoping - Authorization To reproduce: ```bash bundle exec rspec spec/enterprise/controllers/api/v1/accounts/companies_controller_spec.rb bundle exec rubocop enterprise/app/controllers/api/v1/accounts/companies_controller.rb ``` ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [x] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules --------- Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: iamsivin <iamsivin@gmail.com> Co-authored-by: Shivam Mishra <scm.mymail@gmail.com> Co-authored-by: Sojan Jose <sojan@pepalo.com> |
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Sojan Jose
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77f492590e
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feat: Control the allowed login methods via Super Admin (#12892)
- Control the allowed authentication methods for a chatwoot installation via super admin configs. [SAML, Google Auth etc] ------ [Codex Task](https://chatgpt.com/codex/tasks/task_e_6917d503b6e48326a261672c1de91462) --------- Co-authored-by: Pranav <pranav@chatwoot.com> Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> |
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Sojan Jose
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5b56f64838
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feat: Customizable webhook timeout configuration (#12777)
## Summary - Ability to configure the webhook timeout for Chatwoot self hosted installations fixes: https://github.com/chatwoot/chatwoot/issues/12754 |
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Sojan Jose
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bf806f0c28
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feat: allow configuring attachment upload limit (#12835)
## Summary - add a configurable MAXIMUM_FILE_UPLOAD_SIZE installation setting and surface it through super admin and global config payloads - apply the configurable limit to attachment validations and shared upload helpers on dashboard and widget - introduce a reusable helper with unit tests for parsing the limit and extend attachment specs for configurability ------ [Codex Task](https://chatgpt.com/codex/tasks/task_e_6912644786b08326bc8dee9401af6d0a) --------- Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: iamsivin <iamsivin@gmail.com> |
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Tanmay Deep Sharma
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c9823d9409
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feat: Assignment service (v2) (#12320)
## Linear Link ## Description This PR introduces a new robust auto-assignment system for conversations in Chatwoot. The system replaces the existing round-robin assignment with a more sophisticated service-based architecture that supports multiple assignment strategies, rate limiting, and Enterprise features like capacity-based assignment and balanced distribution. ## Type of change - [ ] New feature (non-breaking change which adds functionality) ## How Has This Been Tested? - Unit test cases - Test conversations getting assigned on status change to open - Test the job directly via rails console ## Checklist: - [ ] My code follows the style guidelines of this project - [ ] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [ ] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [ ] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules <!-- CURSOR_SUMMARY --> --- > [!NOTE] > Adds a new service-based auto-assignment system with scheduled jobs, rate limiting, enterprise capacity/balanced selection, and wiring via inbox/handler; includes Redis helpers and comprehensive tests. > > - **Auto-assignment v2 (core services)**: > - Add `AutoAssignment::AssignmentService` with bulk assignment, configurable conversation priority, RR selection, and per-agent rate limiting via `AutoAssignment::RateLimiter`. > - Add `AutoAssignment::RoundRobinSelector` for agent selection. > - **Jobs & scheduling**: > - Add `AutoAssignment::AssignmentJob` (per-inbox bulk assign; env-based limit) and `AutoAssignment::PeriodicAssignmentJob` (batch over accounts/inboxes). > - Schedule periodic run in `config/schedule.yml` (`periodic_assignment_job`). > - **Model/concerns wiring**: > - Include `InboxAgentAvailability` in `Inbox`; add `Inbox#auto_assignment_v2_enabled?`. > - Update `AutoAssignmentHandler` to trigger v2 job when `auto_assignment_v2_enabled?`, else fallback to legacy. > - **Enterprise extensions**: > - Add `Enterprise::InboxAgentAvailability` (capacity-aware filtering) and `Enterprise::Concerns::Inbox` association `inbox_capacity_limits`. > - Extend service via `Enterprise::AutoAssignment::AssignmentService` (policy-driven config, capacity filtering, exclusion rules) and add selectors/services: `BalancedSelector`, `CapacityService`. > - **Infrastructure**: > - Enhance `Redis::Alfred` with `expire`, key scan/count, and extended ZSET helpers (`zadd`, `zcount`, `zcard`, `zrangebyscore`). > - **Tests**: > - Add specs for jobs, core service, rate limiter, RR selector, and enterprise features (capacity, balanced selection, exclusions). > > <sup>Written by [Cursor Bugbot](https://cursor.com/dashboard?tab=bugbot) for commit 0ebe187c8aea73765b0122a44b18d6f465c2477f. This will update automatically on new commits. Configure [here](https://cursor.com/dashboard?tab=bugbot).</sup> <!-- /CURSOR_SUMMARY --> --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> Co-authored-by: Shivam Mishra <scm.mymail@gmail.com> |
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Chatwoot Bot
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32da4eec27
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chore: Update translations (#12818) | ||
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Shivam Mishra
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4f09c2203c
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feat: allow querying reporting events via the API (#12832) | ||
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Chatwoot Bot
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e8a01ace41
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chore: Update translations (#12794) | ||
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Tanmay Deep Sharma
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90352b3a20
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fix: Remove the same account validation for whatsapp channels (#12811)
## Description Modified the phone number validation in Whatsapp::ChannelCreationService to check for duplicate phone numbers across ALL accounts, not just within the current account. ## Type of change - [ ] Bug fix (non-breaking change which fixes an issue) ## How Has This Been Tested? - Added test coverage for cross-account phone number validation - Using actual UI flow <img width="1493" height="532" alt="image" src="https://github.com/user-attachments/assets/67d2bb99-2eb9-4115-8d56-449e4785e0d8" /> ## Checklist: - [ ] My code follows the style guidelines of this project - [ ] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [ ] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [ ] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules |
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Sojan Jose
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e8ae73230d
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fix: Gate Sidekiq dequeue logger behind env (#12790)
## Summary - wrap the dequeue middleware registration in a boolean env flag - document the ENABLE_SIDEKIQ_DEQUEUE_LOGGER option in .env.example |