# Pull Request Template
## Description
This PR fixes an issue where markdown tables were not rendering
correctly in the Help Center.
The issue was caused by a backslash `(\)` being appended after table row
separators `(|)`, which breaks the markdown table parsing.
The issue was introduced after recent editor changes made to preserve
new lines, which unintentionally affected how table markdown is parsed
and displayed.
### https://github.com/chatwoot/prosemirror-schema/pull/44
Fixes
https://linear.app/chatwoot/issue/CW-6714/markdown-tables-dont-render-properly-in-help-centre-preview
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
**Before**
```
| Type | What you provide |\
|--------------|-------------------------------|\
| None | No authentication |\
| Bearer Token | A token string |\
| Basic Auth | Username and password |\
| API Key | A custom header name and value|
```
**After**
```
| Type | What you provide |
|--------------|-------------------------------|
| None | No authentication |
| Bearer Token | A token string |
| Basic Auth | Username and password |
| API Key | A custom header name and value|
```
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR upgrades the ProseMirror editor and enables automatic URL
linkification on paste. Previously, URLs were only linkified after a
user input event (e.g., typing a space). With this change, URLs are now
linkified instantly when pasted.
Fixes
https://linear.app/chatwoot/issue/CW-6682/email-channel-links-are-not-working
### https://github.com/chatwoot/prosemirror-schema/pull/42
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
**Screencast**
**Before**
https://github.com/user-attachments/assets/d38725c9-a152-4c2c-8c33-3ee717f1628f
**After**
https://github.com/user-attachments/assets/9a69a0b6-93ee-421e-896b-5a4e01a167ba
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
* feat(scheduled-messages): add predefined time shortcuts for scheduling
Replace the manual date/time picker with predefined day and time period
chip selectors for faster message scheduling.
Day shortcuts: Today, Tomorrow, This weekend (Sat), Next week (Mon),
Next weekend (next Sat), Next month (1st), Custom (date picker fallback).
Time period shortcuts: Morning (8:00), Afternoon (13:00), Evening (18:00).
Each day chip shows the corresponding date (dd/MM) in secondary color.
Past time periods for 'Today' are automatically disabled.
The existing date picker is preserved as the 'Custom' option.
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* refactor(scheduled-messages): use dropdown selectors and remove header
Replace chip/button selectors with native <select> dropdowns for day
and time period selection. Remove the 'Date and time to send' header
from the modal since the dropdown labels serve as placeholders.
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* fix(scheduled-messages): close datepicker on confirm and click-outside
Removed manual open/close state management and @click.stop that was
blocking click-outside detection. Added confirm prop so the picker
has an explicit OK button and auto-closes properly.
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* fix(scheduled-messages): initialize custom mode when editing existing schedule
When editing a scheduled message, the ScheduleDateShortcuts component
now detects the pre-existing datetime and opens in Custom mode with
the datepicker pre-filled, preserving the original date and time.
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* fix(scheduled-messages): use locale-aware date format in shortcuts
Replace hardcoded dd/MM format with Intl.DateTimeFormat using
navigator.language, matching the existing locale-aware pattern
in DatePickerHelper.js. Removes unused date-fns format import.
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* fix(scheduled-messages): use app locale for date formatting
Replace navigator.language with the i18n app locale for shortcut date
labels and datepicker calendar. Add getDatePickerLang helper that
generates locale-aware day/month names via Intl.DateTimeFormat.
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* fix(scheduled-messages): normalize locale tag to BCP 47 format
Chatwoot uses underscore locale tags (pt_BR) but Intl.DateTimeFormat
requires BCP 47 hyphens (pt-BR). Add toBcp47 normalizer to prevent
RangeError: invalid language tag.
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* fix(scheduled-messages): locale-aware time period display
Add formatHour helper using Intl.DateTimeFormat so time periods
show 8:00/13:00/18:00 in pt-BR and 8:00 AM/1:00 PM/6:00 PM in en.
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* test(scheduled-messages): add unit tests for scheduleDateShortcutHelpers
Cover getShortcutDate (weekday/Saturday/Sunday edge cases),
applyTimePeriod, isTimePeriodPast, formatShortDate, formatHour,
getDatePickerLang, and getDayShortcutOptions including locale
normalization for underscore tags like pt_BR.
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* fix(scheduled-messages): sync customDateTime when modelValue changes in custom mode
Keep DatePicker in sync when the parent changes modelValue while
already in Custom mode (e.g. switching between scheduled messages).
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* fix(scheduled-messages): add aria-labels to schedule dropdown selects
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* fix(scheduled-messages): use empty string instead of null for dateTimeError
Avoids Vue prop validation warning since ScheduleDateShortcuts
declares dateTimeError as a String prop.
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* refactor(scheduled-messages): simplify to 3 fixed schedule shortcuts
Replace two dropdown selectors (6 day options × 3 time periods) with
3 pre-computed clickable shortcut buttons:
- Tomorrow morning (08:00)
- Tomorrow afternoon (13:00)
- Monday morning (08:00)
Each shortcut shows the exact calendar date and time for clarity.
Special Sunday rule: 'Monday' points to next week's Monday since
'Tomorrow' already covers the immediate Monday.
The 'Custom' option with full DatePicker is preserved.
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* feat(scheduled-messages): Gmail-style list design for schedule shortcuts
Replace chip buttons with full-width clickable rows in a bordered
container, matching Gmail's 'Schedule send' dialog pattern:
- Label on left, formatted date/time on right in gray
- Calendar icon for the custom date/time option
- Subtle border separators between rows
- Selected state with blue highlight
Also improves date formatting from '15/03' to '15 de mar.' using
month short names for better readability.
Updates i18n:
- PT_BR: 'Amanhã à tarde', 'Escolher data e hora'
- EN: 'Choose date and time'
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* feat(scheduled-messages): improve modal layout and datepicker positioning
- Add 'Schedule send' / 'Programar envio' section header above the
schedule shortcuts for clear visual identification
- Move attachment/template controls next to the message editor so
content-related actions stay grouped together
- Move datepicker outside the bordered shortcut container to avoid
cramped positioning; add rounded-xl and proper text sizing
- Add i18n key SCHEDULE_LABEL (en: 'Schedule send', pt_BR: 'Programar envio')
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* refactor(schedule): replace popup datepicker with inline calendar
Replace the popup-style vue-datepicker-next with an inline calendar
(same approach used by the snooze feature), rendering the calendar
directly within the modal for a more intuitive UX.
- Switch DatePicker to inline mode (no popup/z-index issues)
- Add disablePastTimes validation (prevents selecting past times)
- Full-width responsive calendar with scoped deep styles
- Remove unused DATETIME_PLACEHOLDER and DATETIME_FORMAT i18n keys
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* feat(schedule): replace datepicker with natural language input
Replace the broken inline datepicker with a natural language text input
powered by chrono-node, similar to Chatwoot's upcoming snooze UX.
Users can now type dates naturally:
- EN: 'tomorrow at 2pm', 'next friday morning', 'in 3 hours'
- PT: 'amanhã às 14h', 'próxima sexta de manhã', '20 de março às 10h'
Changes:
- Add chrono-node dependency for natural language date parsing
- Add preProcessDateInput() to normalize PT time expressions (8h→8:00,
de manhã→8:00, à tarde→13:00, de noite→18:00)
- Add parseNaturalDate() with locale-aware parsing (PT/EN)
- Add formatFullDateTime() for parsed date preview display
- Replace DatePicker with text input + real-time parsed date preview
- Show green checkmark when date is valid, amber warning if in the past,
hint text if input is unrecognizable
- Remove unused getDatePickerLang() and vue-datepicker-next import
- Remove unused DATETIME_PLACEHOLDER/DATETIME_FORMAT i18n keys
- Update i18n: CUSTOM label, placeholder, hint, and past-date warning
- Update tests: 40 tests covering new functions (was 29)
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* fix(schedule): improve PT natural language preprocessing
Normalize accent-less input common in casual Brazilian Portuguese:
- 'amanha' → 'amanhã', 'sabado' → 'sábado', 'proxima' → 'próxima'
- 'as' → 'às' before digits or time-of-day words (e.g. 'as 19h')
- Support 'pela manhã/tarde/noite' and 'no período da manhã/tarde/noite'
Previously 'Amanhã as 19h' failed because chrono-node requires 'às'
(with accent) as a time connector. Now all common casual PT patterns
work reliably.
Tests: 50 passing (was 40)
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* fix(schedule): use forwardDate to always parse weekdays as upcoming
chrono-node defaults to the *most recent* occurrence of a weekday,
so 'sexta' on Monday returned last Friday (past). Adding
{ forwardDate: true } makes it always return the next occurrence.
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* feat(schedule): add datepicker fallback and dual-language parsing
- Add discrete calendar icon button next to text input that toggles
an inline vue-datepicker-next with date+time selection
- Try both chrono.pt and chrono (EN) parsers, pick the one that
matches more of the input text — supports mixed-language input
like 'quarta 10am' or 'friday às 14h'
- Insert 'às' connector between PT weekday names and bare numbers
so 'quarta 10' parses correctly (chrono.pt requires the connector)
- Add DATEPICKER_TOOLTIP i18n key (EN + PT_BR)
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* fix(schedule): toggle between text input and datepicker views
When calendar button is clicked, hide the natural language text input
and show the inline datepicker full-width. A small 'Type a date and
time' link below the calendar lets users switch back to text input.
Calendar button is vertically centered with the input field (size-[34px]
matches input height).
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* fix(schedule): align calendar button with text input height
Use self-stretch instead of fixed size so the button stretches to
match the input height in the flex row, eliminating misalignment.
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* fix(schedule): adjust margin for custom text input in date shortcuts
* fix(schedule): use popup datepicker with datetime and confirm
Replace the inline datepicker toggle with a popup DatePicker that
opens directly from the calendar button. Uses type='datetime' with
confirm mode so users can pick both date and time. On confirm, the
selected datetime populates the natural language text field. The text
input and calendar button are always visible side by side.
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* fix(schedule): hide seconds column in datepicker
Add :show-second='false' to only show hour and minute selection.
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* fix(schedule): adjust DatePicker width for better responsiveness
* refactor(schedule): use locale for parser priority and add aria-label
- parseNaturalDate now uses locale to call the matching parser first
(chrono.pt for PT, chrono for EN) before falling back to the other,
removing the eslint-disable comment for unused locale param
- Add aria-label to the natural language date input for screen readers
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
* chore: remove leftover planning files
---------
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
Co-authored-by: gabrieljablonski <contact@gabrieljablonski.com>
https://linear.app/chatwoot/issue/CW-6595/vanta-remediate-high-vulnerabilities-identified-in-packages-are
## Description
- Added "rollup": ">=4.59.0" to pnpm.overrides in package.json
- This bumps rollup from 4.52.5 to 4.59.0 (the transitive dep via vite)
## Type of change
- [ ] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
- Overall Sanity via UI.
## Checklist:
- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
## Linear tickets
-
https://linear.app/chatwoot/issue/CW-6607/vanta-remediate-medium-vulnerabilities-identified-in-packages-are
-
https://linear.app/chatwoot/issue/CW-6612/vanta-remediate-medium-vulnerabilities-identified-in-packages-are
## Description
Upgrades markdown-it from 13.0.2 to 14.1.1 to remediate CVE-2026-2327
## Type of change
Please delete options that are not relevant.
- [ ] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
- Sanity testing of golden flows via UI
## Checklist:
- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
## Description
Remediates high severity ReDoS vulnerability in minimatch
(CVE-2026-27903) flagged by Vanta/Dependabot.
minimatch is a transitive dev-only dependency (via eslint and
tailwindcss build tooling) — not shipped to production. Added pnpm
overrides to force patched versions:
- minimatch@<4 → 3.1.5
- minimatch@>=9.0.0 <9.0.7 → 9.0.9
Closes:
https://linear.app/chatwoot/issue/CW-6595/vanta-remediate-high-vulnerabilities-identified-in-packages-are
## Type of change
- [ ] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
- No production impact — minimatch is only used in dev tooling, not at
runtime
- pnpm install completes successfully
## Checklist:
- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
This PR generally upgrades the available packages clearing existing
transient package vulnerabilities
### minimatch
This is mostly a dev-dependency, it was in the main dependency for
`@formkit/vue`, this PR clears it.
It still remains a dependency for tailwind and tailwind typograpghy, but
it's tolerable
_Fixes: CW-6594 CW-6592 CW-6598_
### Axios
Upgraded the dependency directly. Fixed it
_Fixes: CW-6591_
### dompurify
Upgraded the dependency, it's in the safe range now
_Fixes: CW-6611 CW-6610_
### ajv
Dev dependency, can be safely ignored
_Fixes: CW-6606 CW-6604_
### @tootallnate/once
Dev dependency, comes from Histoire, can be safely ignored
_Fixes: CW-6603_
# Pull Request Template
## Description
This PR replaces `vue-virtual-scroller` with
[`virtua`](https://github.com/inokawa/virtua/#benchmark) for the
conversation list virtualization.
### Changes
- Replace `vue-virtual-scroller`
(`DynamicScroller`/`DynamicScrollerItem`) with `virtua`'s `Virtualizer`
component
- Remove `IntersectionObserver`-based infinite scroll in favor of
`Virtualizer`'s `@scroll` event with offset-based bottom detection
- Remove `useEventListener` scroll binding and
`intersectionObserverOptions` computed
- Simplify item rendering — no more `DynamicScrollerItem` wrapper or
`size-dependencies` tracking; `virtua` measures items automatically
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
Upgrade rails to 7.2.2 so that we can proceed with the rails 8 upgrade
afterwards
# Changelog
- `.circleci/config.yml` — align CI DB setup with GitHub Actions
(`db:create` + `db:schema:load`) to avoid trigger-dependent prep steps.
- `.rubocop.yml` — add `rubocop-rspec_rails` and disable new cops that
don't match existing spec style.
- `AGENTS.md` — document that specs should run without `.env` (rename
temporarily when present).
- `Gemfile` — upgrade to Rails 7.2, switch Azure storage gem, pin
`commonmarker`, bump `sidekiq-cron`, add `rubocop-rspec_rails`, and
relax some gem pins.
- `Gemfile.lock` — dependency lockfile updates from the Rails 7.2 and
gem changes.
- `app/controllers/api/v1/accounts/integrations/linear_controller.rb` —
stringify params before passing to the Linear service to keep key types
stable.
- `app/controllers/super_admin/instance_statuses_controller.rb` — use
`MigrationContext` API for migration status in Rails 7.2.
- `app/models/installation_config.rb` — add commentary on YAML
serialization and future JSONB migration (no behavior change).
- `app/models/integrations/hook.rb` — ensure hook type is set on create
only and guard against missing app.
- `app/models/user.rb` — update enum syntax for Rails 7.2 deprecation,
serialize OTP backup codes with JSON, and use Ruby `alias`.
- `app/services/crm/leadsquared/setup_service.rb` — stringify hook
settings keys before merge to keep JSON shape consistent.
- `app/services/macros/execution_service.rb` — remove macro-specific
assignee activity workaround; rely on standard assignment handlers.
- `config/application.rb` — load Rails 7.2 defaults.
- `config/storage.yml` — update Azure Active Storage service name to
`AzureBlob`.
- `db/migrate/20230515051424_update_article_image_keys.rb` — use
credentials `secret_key_base` with fallback to legacy secrets.
- `docker/Dockerfile` — add `yaml-dev` and `pkgconf` packages for native
extensions (Ruby 3.4 / psych).
- `lib/seeders/reports/message_creator.rb` — add parentheses for clarity
in range calculation.
- `package.json` — pin Vite version and bump `vite-plugin-ruby`.
- `pnpm-lock.yaml` — lockfile changes from JS dependency updates.
- `spec/builders/v2/report_builder_spec.rb` — disable transactional
fixtures; truncate tables per example via Rails `truncate_tables` so
after_commit callbacks run with clean isolation; keep builder spec
metadata minimal.
- `spec/builders/v2/reports/label_summary_builder_spec.rb` — disable
transactional fixtures + truncate tables via Rails `truncate_tables`;
revert to real `resolved!`/`open!`/`resolved!` flow for multiple
resolution events; align date range to `Time.zone` to avoid offset gaps;
keep builder spec metadata minimal.
- `spec/controllers/api/v1/accounts/macros_controller_spec.rb` — assert
`assignee_id` instead of activity message to avoid transaction-timing
flakes.
- `spec/services/telegram/incoming_message_service_spec.rb` — reference
the contact tied to the created conversation instead of
`Contact.all.first` to avoid order-dependent failures when other specs
leave data behind.
-
`spec/mailers/administrator_notifications/shared/smtp_config_shared.rb`
— use `with_modified_env` instead of stubbing mailer internals.
- `spec/services/account/sign_up_email_validation_service_spec.rb` —
compare error `class.name` for parallel/reload-safe assertions.
Migrates our analytics integration on Cloud from PostHog to Amplitude.
This change updates the core AnalyticsHelper class to use the Amplitude
SDK while maintaining the same tracking interface. Rest of all existing
analytics calls throughout the codebase continue to work without
modification.
**Changes:**
- Replace PostHog analytics with Amplitude SDK
- Rename ANALYTICS_TOKEN to CLOUD_ANALYTICS_TOKEN for clarity
- Fix bug in page() method signature that was causing malformed payloads
# Pull Request Template
## Description
This PR reverts the plain text editor back to the **advanced editor**,
which was previously removed in
[https://github.com/chatwoot/chatwoot/pull/13058](https://github.com/chatwoot/chatwoot/pull/13058).
All channels now use the **ProseMirror editor**, with formatting applied
based on each channel’s configuration.
This PR also fixes issues where **new lines were not properly preserved
during Markdown serialization**, for both:
* `Enter or CMD/Ctrl+enter` (new paragraph)
* `Shift+Enter` (`hard_break`)
Additionally, it resolves related **[Sentry
issue](https://chatwoot-p3.sentry.io/issues/?environment=production&project=4507182691975168&query=is%3Aunresolved%20markdown&referrer=issue-list&statsPeriod=7d)**.
With these changes:
* Line breaks and spacing are now preserved correctly when saving canned
responses.
* When editing a canned response, the content retains the exact spacing
and formatting as saved in editor.
* Canned responses are now correctly converted to plain text where
required and displayed consistently in the canned response list.
### https://github.com/chatwoot/prosemirror-schema/pull/38
---
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
# Pull Request Template
## Description
This PR fixes,
1. **Issue with canned response insertion** - Canned responses with
formatting (bold, italic, code, lists, etc.) were not being inserted
into channels that don't support that formatting.
Now unsupported markdown syntax is automatically stripped based on the
channel's schema before insertion.
2. **Make image node optional** - Images are now stripped while paste.
9e269fca04
3. Enable **bold** and _italic_ for API channel
Fixes
https://linear.app/chatwoot/issue/CW-6091/editor-breaks-when-inserting-canned-response
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/9a5215dfef2949fcaa3871f51bdec4bb
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR includes,
1. **Channel-specific formatting and menu options** for the rich reply
editor.
2. **Removal of the plain reply editor** and full **standardization** on
the rich reply editor across all channels.
3. **Fix for multiple canned responses insertion:**
* **Before:** The plain editor only allowed inserting canned responses
at the beginning of a message, making it impossible to combine multiple
canned responses in a single reply. This caused inconsistent behavior
across the app.
* **Solution:** Replaced the plain reply editor with the rich
(ProseMirror) editor to ensure a unified experience. Agents can now
insert multiple canned responses at any cursor position.
4. **Floating editor menu** for the reply box to improve accessibility
and overall user experience.
5. **New Strikethrough formatting option** added to the editor menu.
---
**Editor repo PR**:
https://github.com/chatwoot/prosemirror-schema/pull/36
Fixes https://github.com/chatwoot/chatwoot/issues/12517,
[CW-5924](https://linear.app/chatwoot/issue/CW-5924/standardize-the-editor),
[CW-5679](https://linear.app/chatwoot/issue/CW-5679/allow-inserting-multiple-canned-responses-in-a-single-message)
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Screenshot
**Dark**
<img width="850" height="345" alt="image"
src="https://github.com/user-attachments/assets/47748e6c-380f-44a3-9e3b-c27e0c830bd0"
/>
**Light**
<img width="850" height="345" alt="image"
src="https://github.com/user-attachments/assets/6746cf32-bf63-4280-a5bd-bbd42c3cbe84"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Vinay Keerthi <11478411+stonecharioteer@users.noreply.github.com>
