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Author SHA1 Message Date
Pranav
d070743383
feat(ee): Add Captain features (#10665) 
Migration Guide: https://chwt.app/v4/migration

This PR imports all the work related to Captain into the EE codebase. Captain represents the AI-based features in Chatwoot and includes the following key components:

- Assistant: An assistant has a persona, the product it would be trained on. At the moment, the data at which it is trained is from websites. Future integrations on Notion documents, PDF etc. This PR enables connecting an assistant to an inbox. The assistant would run the conversation every time before transferring it to an agent.
- Copilot for Agents: When an agent is supporting a customer, we will be able to offer additional help to lookup some data or fetch information from integrations etc via copilot.
- Conversation FAQ generator: When a conversation is resolved, the Captain integration would identify questions which were not in the knowledge base.
- CRM memory: Learns from the conversations and identifies important information about the contact.

---------

Co-authored-by: Vishnu Narayanan <vishnu@chatwoot.com>
Co-authored-by: Sojan <sojan@pepalo.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
 2025-01-14 16:15:47 -08:00
Chatwoot Bot
0c01303db0
chore: Update translations (#10549) 
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
 2025-01-14 22:00:56 +05:30
Shivam Mishra
b34dac7bbe
feat: validate query conditions (#10595) 
Query conditions can take in arbitrary values, this can cause SQL
errors. This PR fixes it
 2024-12-17 17:16:37 +05:30
Pranav
b7aea99f44
fix: Add webhook string to the zh_CN to fix missing webhook feature (#10234) 
The integrations are displayed based on whether the integration object
is available on the API. Since there are chances where empty objects can
be returned, the check for the presence was done based on the
"integration.name". The name was empty (this should be investigated) in
the zh_CN locale, which led to the feature being disabled for a user.

In this PR, I just added the string which should enable the feature. In
the followups, I will add a better check for the presence of the
integration object.
 2024-10-04 17:50:38 -07:00
Vishnu Narayanan
e6e0f7de5a
fix: Add missing 'one' translations for time units in agent-reports (#10228) 2024-10-04 08:08:25 -07:00
Chatwoot Bot
f0d00b6965
chore: Update translations (#10124) 
- update translations
 2024-09-19 16:30:30 -07:00
Shivam Mishra
3489783cb8
feat: add domain blocklist feature (#10016) 
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-08-26 13:05:36 +05:30
Chatwoot Bot
bb78639696
chore: Update translations (#9946) 2024-08-16 14:06:32 +05:30
Chatwoot Bot
a196e23587
chore: Update translations (#9845) 2024-07-29 06:36:09 -07:00
Chatwoot Bot
066f0b990a
chore: Update translations (#9841) 
- update translations
 2024-07-26 14:53:52 -07:00
Sojan Jose
0331815cc5
feat: Integration with Captain (alpha) (#9834) 
- Integration with captain (alpha)

Co-authored-by: Pranav <pranavrajs@gmail.com>
 2024-07-25 14:24:04 -07:00
Chatwoot Bot
027a540bbd
chore: Update translations from Crowdin (#9835) 2024-07-25 11:58:22 -07:00
Pranav
8b1d98af52
feat: Update the design for integration page (#9825) 
Combine integrations and applications page into one page. 

<img width="1182" alt="Screenshot 2024-07-23 at 3 30 51 PM"
src="https://github.com/user-attachments/assets/50920a6f-606f-44b3-b1e4-641046a14444">

Major changes:

- The app enabled?, active? checks are all moved to backend.
- The dashboard_apps integration is also now part of the apps.yml file.
- Updated the header design for the new settings pages.
- Merged the folders integrationapps and integrations. 
- Updated the copy to match the size of the card and provide clear
instruction.
- Only the list page is updated in this PR, rest of the pages are yet to
be migrated.


| Integration | Verified | 
| -- | -- |
| Dashboard Apps | ✅ | 
| Dyte | ✅ | 
| Slack | ✅ | 
| Webhooks | ✅ | 
| Dialogflow | ✅ | 
| Google Translate | ✅ | 
| OpenAI | ✅ | 
| Linear | ✅ |

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-07-24 16:35:40 -07:00
What are you searching?
b2de6843f6
chore()Update Translate vi.yml (#9656) 2024-06-26 12:54:57 -07:00
Muhsin Keloth
023b3ad507
feat: Add APIs for linear integration (#9346) 2024-05-22 13:37:58 +05:30
Chatwoot Bot
b0b4668d23
chore: Update translations (#9439) 
- update translations from crowdin
 2024-05-15 21:52:30 -07:00
Shivam Mishra
b24626a65a
feat: Include resolution time and waiting time in team & agent report export (#9296) 2024-05-02 17:29:52 -07:00
Chatwoot Bot
94e1d55543
chore(i18n): Update the latest translations (#9340) 2024-05-02 08:18:17 -07:00
Chatwoot Bot
f71f43e54a
chore: Update translations (#9236) 
- update translations 

------------------
Co-authored-by: Sojan <sojan@pepalo.com>
 2024-04-15 18:49:04 -07:00
Shivam Mishra
d1dd319091
feat: API to download breached conversations (#9150) 
* feat: add download conversations endpoint

* feat: template for conversation list download

* feat: setup download API and tests

* chore: revert formatting change

* feat: rename download method

* feat: rename template

* feat: include sla_policy table in download query

* refactor: add nil safety to assignee

* chore: Update en.yml

* fix: remove applied_sla relation
 2024-03-26 09:22:49 +05:30
Pranav
f78f278e2f
fix: Update validations for filter service (#8239) 
- Refactor filter service for better readability and maintenance
- Add validations for the following:
   - If an invalid attribute is passed, a custom exception InvalidAttribute will be thrown.
   - If an invalid operator is passed, a custom exception InvalidOperator will be thrown.
   - If an invalid value (currently checking only null check), a custom exception InvalidValue will be thrown.

Fixes: https://linear.app/chatwoot/issue/CW-2702/activerecordstatementinvalid-pginvalidtextrepresentation-error-invalid
Fixes: https://linear.app/chatwoot/issue/CW-2703/activerecordstatementinvalid-pginvaliddatetimeformat-error-invalid
Fixes:  https://linear.app/chatwoot/issue/CW-2700/activerecordstatementinvalid-pgsyntaxerror-error-syntax-error-at-or


Co-authored-by: Sojan <sojan@pepalo.com>
 2024-03-20 16:29:36 +05:30
Vishnu Narayanan
7f4b2d66d4
feat: add activity message for SLA (#9100) 
* feat: add activity message for SLA

* chore: refactor to reduce method complexity

* chore: refactor

* feat: add spec for SLAactivity message

* chore: move SLA spec to enterprise folder

* chore: move team activity methods to a separate module

* chore: fix typo

* chore: move sla activity message spec to conversation model
 2024-03-13 20:05:34 +05:30
Vishnu Narayanan
aaf70cf1cf
feat: add push notification when SLA missed (#9078) 
* feat: add push notification when SLA missed

* chore: sent notification only for inbox members

* feat: add conv particpants+admins to SLA notification list

* chore: add spec to ensure notification is created

* chore: refactor to multiple alerts for SLA conditions

* chore: add sla_policy as secondary_actor in notification
 2024-03-11 21:49:41 +05:30
Chatwoot Bot
56bf543f7e
chore: Update translations (#9052) 2024-03-06 23:30:32 +05:30
Muhsin Keloth
ef90b7a3d8
feat: Revamp the notification title and content (#8988) 2024-03-06 20:51:56 +05:30
Chatwoot Bot
a5e9cd94e1
chore: Update translations (#8983) 2024-02-21 16:01:14 -08:00
Pranav Raj S
c607f09be0
feat: Improve the rendering of CSV exports (#8914) 
Improve the rendering of the datestamp
 2024-02-12 20:01:58 -08:00
Shivam Mishra
07ea9694a3
feat: new accounts controller for signup+onboarding (#8804) 
* feat: add v2 accounts controller

* feat: allow empty account and user name

* feat: ensure  and  is present for v1 signup

* test: remove validation checks

* chore: apply suggestions

* chore: revert en.yml formatting

* chore: line at EOF

* fix: routes

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-02-02 16:10:45 +05:30
Chatwoot Bot
e467d15f2c
chore: Update translations (#8544) 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2024-01-16 13:49:38 +04:00
Sivin Varghese
ad8ba299c9
feat: Author sections in category block and category list (#8414) 
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2023-11-27 15:13:38 +05:30
Nithin David Thomas
1948bef9ac
fix: Fix line break issue with link in portal header (#8323) 
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
 2023-11-08 20:38:38 -08:00
Sivin Varghese
f018b0013c
feat: Updated the design of the article page (#8166) 
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-11-08 18:05:13 -08:00
Sivin Varghese
268e26625b
feat: Adds the ability to see the popular articles (#8152) 
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-11-08 18:01:07 -08:00
Sivin Varghese
7041d86e4d
feat: Updated home page design (#8106) 
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-11-08 17:59:03 -08:00
Sivin Varghese
78398ee800
feat: Updated public portal header design (#8089) 
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2023-11-08 17:56:59 -08:00
Gabriel Quina
4cb981d81b
fix: Semantics across portuguese translations (#8291) 2023-11-08 10:42:57 +05:30
Nithin David Thomas
3b84b0fc47
feat: Creates 404 page for public portal [CW-2727] (#8293) 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2023-11-04 04:59:44 +05:30
Chatwoot Bot
e8f4ac632f
chore: Update translations (#8255) 2023-11-01 15:13:32 -07:00
Chatwoot Bot
483d55df91
chore: Update translations (#8161) 2023-10-25 19:20:30 -07:00
Chatwoot Bot
3b0788c3be
chore: Update translations (#8024) 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2023-10-16 19:55:25 -07:00
Muhsin Keloth
0bc20873f6
feat: Add delivery status for Twilio Channel (#8082) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-10-11 21:17:46 +05:30
Muhsin Keloth
24fe3805d8
feat: Slack link unfurling (#7940) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-09-29 19:35:56 +05:30
Chatwoot Bot
8ce7539c5e
chore: Update translations (#8016) 2023-09-29 15:46:29 +05:30
Chatwoot Bot
e8b7e791a5
chore: Update translations (#7969) 2023-09-27 12:47:03 +05:30
Chatwoot Bot
73c119cd3d
chore: Update translations (#7937) 2023-09-19 21:19:46 -07:00
Chatwoot Bot
fcd40e9636
chore: Update translations (#7887) 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2023-09-12 18:09:47 -07:00
Onur YAŞAR
2483d99d3c
fix: Update Portal Turkish Translations (#7833) 2023-09-04 18:37:34 +05:30
Pranav Raj S
4101a7b566
chore: Update translations from Crowdin (#7750) 2023-08-18 12:48:50 -07:00
Pranav Raj S
8015490aba
chore: Update translations (#7731) 2023-08-16 11:18:14 -07:00
Pranav Raj S
310c127693
chore: Update translations (#7728) 2023-08-15 13:47:38 -07:00
Pranav Raj S
9ddd428935
feat: Update the slack integration-flow to allow users to select the channel (#7637) 2023-07-28 14:50:30 -07:00
Tejaswini Chile
71837bedf9
feat: Ability to customise the email sender name [CW-1629] (#7345) 2023-07-04 20:46:01 +05:30
Chatwoot Bot
3c4514c9f7
chore: Update translations (#7415) 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2023-07-04 14:23:56 +05:30
Chatwoot Bot
54bf33083e
chore: Update translations (#7372) 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2023-06-23 16:01:14 +05:30
Chatwoot Bot
c410fe333a
chore: Update translations (#7347) 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2023-06-19 17:27:43 +05:30
Tejaswini Chile
23ca6d56f9
feat: Contact Exports (#7258) 2023-06-13 09:18:43 +05:30
Tejaswini Chile
d481b9fbcf
feat: Limit the number of custom filters per user (#7101) 2023-05-22 18:03:15 +05:30
Pranav Raj S
a3547c5a1f
feat: Show Table of Contents in the article sidebar (#7085) 2023-05-15 18:43:16 -07:00
Chatwoot Bot
3dedfee350
chore: Update translations (#7033) 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2023-05-06 15:10:50 +05:30
Chatwoot Bot
be3c75e858
chore: Update translations (#6999) 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2023-04-28 20:28:03 +05:30
Muhsin Keloth
92fa9c4fdc
feat: Ability to improve drafts in the editor using GPT integration (#6957) 
ref: https://github.com/chatwoot/chatwoot/issues/6436
fixes: https://linear.app/chatwoot/issue/CW-1552/ability-to-rephrase-text-in-the-editor-using-gpt-integration

---------

Co-authored-by: Sojan <sojan@pepalo.com>
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
 2023-04-24 23:52:23 +05:30
Chatwoot Bot
3a35281b3f
chore: Update translations (#6941) 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2023-04-21 15:28:56 +05:30
Shivam Mishra
a34729c153
feat: add activity message for priority change (#6933) 
* feat: add priority const

* feat: add toggle priority method

* feat: update controller route and specs

* refactor: status change method

* refactor: abstract label change and mute activity

* feat: add priority change_activity

* fix: interpolation for previous_changes

* refactor: reduce cognitive complexity of priority_change_activity

* refactor: move priority activity message handler to a separate module

* refactor: move typing logic to a service

* refactor: tests to reduce complexity

* fix: typo

* fix: constants

* fix: priority conditions

* fix: add a response

* fix: argument destructuring in I18n.t

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2023-04-20 16:41:53 +05:30
Chatwoot Bot
9090eabb8a
chore: Update translations (#6895) 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2023-04-17 14:45:49 +05:30
Tejaswini Chile
2b736f4698
fix: Update from_email in the name to fix the syntax error (#6900) 2023-04-13 10:42:38 -07:00
Shivam Mishra
17ff1f11a7
feat: better download for conversation traffic heatmap (#6755) 
* feat: genearte report in a grid

* refactor: update API usage

* refactor: separate generate method

* refactor: abstract transform_data

* feat: annotate with comments

* feat: add explicit timezone

* feat: download data only in user timezone

* fix: dates included in heatmap
 2023-04-11 09:40:54 +05:30
Tejaswini Chile
e69e0bc984
Add status reopen activity message for api channel (#6839) 2023-04-10 19:12:20 +05:30
Chatwoot Bot
040e9a732f
chore: Update translations (#6854) 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2023-04-07 16:05:33 +05:30
Chatwoot Bot
7de89b6f9b
chore: Update translations (#6751) 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2023-03-27 14:45:50 +05:30
Chatwoot Bot
1370cf3c07
chore: Update translations 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2023-03-23 13:30:21 +05:30
Shivam Mishra
e5134c9ef5
[CW-53] feat: allow downloading heatmap report (#6683) 
* feat: add control header slot

* feat: add download API call

* feat: add conversation traffic template

* feat: allow downloading heatmap content

* feat: wire up download

* fix: grid layout for mobile

* chore: revert formatting

* revert: en.yml file

* feat: add conversation traffic text

* feat: disable rule for map block

* test: conversation traffic

* fix: timezone offset

* feat: download report in UTC

* feat: add UTC warning

* chore: revert formatting

* feat: add traffic text

* chore: fix whitespace change
 2023-03-20 15:46:29 +05:30
Tejaswini Chile
4f936aada5
[CW-1342]: Inbox deletion in background job (#6708) 2023-03-20 13:46:07 +05:30
Chatwoot Bot
7331154f04
chore: Update translations 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2023-03-15 15:23:38 +05:30
Tejaswini Chile
757e1bb1f7
fix: String interpolation (#6635) 2023-03-09 13:50:26 +05:30
Chatwoot Bot
5214be67c7
chore: Update translations 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2023-03-08 14:00:00 +05:30
Tejaswini Chile
61d0a63bf7
Fix: product#804: email sender improvement (#6579) 2023-03-02 10:57:14 +05:30
Chatwoot Bot
40e81c63ad
chore: New Crowdin updates (#6566) 
- Pulling the latest translation updates from Crowdin.

Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2023-03-01 14:35:04 +05:30
Chatwoot Bot
04f30e3033
chore: Update translations (#6534) 2023-02-27 18:15:34 -08:00
Pranav Raj S
69a1c4527f
fix: Fix i18n issues with help center (#6559) 2023-02-27 17:45:57 -08:00
Tejaswini Chile
26e760a281
Add sender_name in the SMTP reply mails (#6528) 2023-02-24 13:20:56 +05:30
Pranav Raj S
80784e3cab
feat: Add Google Translate API Integration (#6454) 2023-02-15 20:50:45 -08:00
Chatwoot Bot
ff9cadc9a0
chore: Update translations from Crowdin (#6283) 2023-02-13 13:34:53 -08:00
Chatwoot Bot
032699930c
chore: Update translations from Crowdin (#6240) 2023-01-16 16:07:00 -08:00
Sojan Jose
28c8023bad
chore: Update translations (#6211) 2023-01-09 21:23:11 -08:00
Pranav Raj S
cbfbe6dbad
feat: Add backend APIs for Dyte integration (#6197) 
- The backend changes required for Dyte Integration.
 2023-01-09 12:37:18 +05:30
Sojan Jose
ab87f9d6c0
chore: Update translations (#6159) 2023-01-01 21:40:15 -08:00
Sojan Jose
10a03cae24 chore: Update translations (#6129) 2022-12-30 13:54:37 -08:00
Sojan Jose
78251f54c9 chore: Update translations (#6113) 2022-12-30 13:54:37 -08:00
Sojan Jose
72fcaa739c
chore: Update translations from Crowdin 2022-12-15 14:11:15 +05:30
Sojan Jose
06434bc655
chore: Update translations from Crowdin (#5952) 2022-12-05 16:04:49 -08:00
Sojan Jose
3184c8964d
chore: Update translations from Crowdin (#5831) 2022-11-09 20:26:30 -08:00
Sojan Jose
2e42821c48
chore: Update translations from Crowdin (#5810) 2022-11-08 09:36:24 -08:00
Nithin David Thomas
1fb1be3ddc
feat: Add search functionality for public portal (#5683) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2022-10-19 17:09:32 -07:00
Sojan Jose
199f462af4
chore: Update translations from Crowdin (#5663) 2022-10-19 13:27:10 -07:00
Sojan Jose
704554d453
chore: Update translations (#5644) 2022-10-17 11:14:29 -07:00
Sojan Jose
74e03f9beb
chore: Update translations from Crowdin (#5523) 2022-09-28 21:59:41 -07:00
Sojan Jose
f33ff351cf
chore: New Translation updates (#5287) 2022-08-19 13:55:23 +05:30
Sojan Jose
a89a280a94
chore: Update translations from Crowdin (#5202) 2022-08-08 21:14:50 +05:30
Sojan Jose
7659197d4d
chore: Update translations from Crowdin (#5192) 2022-08-03 18:26:24 +05:30
Sojan Jose
885fcf667c
chore: Enable Thai language (th), update translations (#5095) 2022-07-26 09:52:59 +05:30