{ "CONVERSATION": { "SELECT_A_CONVERSATION": "請從左側窗格選擇一個對話", "CSAT_REPLY_MESSAGE": "請為此對話評分", "404": "抱歉，找不到該對話。請再試一次", "SWITCH_VIEW_LAYOUT": "切換版面配置", "DASHBOARD_APP_TAB_MESSAGES": "訊息", "UNVERIFIED_SESSION": "此使用者的身份尚未驗證", "NO_MESSAGE_1": "您的收件匣中目前沒有客戶的訊息。", "NO_MESSAGE_2": " 向您的頁面發送一則訊息！", "NO_INBOX_1": "看起來您還沒有新增任何收件匣。", "NO_INBOX_2": " 開始吧", "NO_INBOX_AGENT": "看起來您尚未被分配到任何收件匣。請聯絡您的管理員", "SEARCH_MESSAGES": "在對話中搜尋訊息", "VIEW_ORIGINAL": "檢視原文", "VIEW_TRANSLATED": "檢視翻譯", "EMPTY_STATE": { "CMD_BAR": "開啟指令選單", "KEYBOARD_SHORTCUTS": "檢視鍵盤快捷鍵" }, "SEARCH": { "TITLE": "搜尋訊息", "RESULT_TITLE": "搜尋結果", "LOADING_MESSAGE": "正在處理資料...", "PLACEHOLDER": "輸入任何文字以搜尋訊息", "NO_MATCHING_RESULTS": "查無結果。" }, "UNREAD_MESSAGES": "未讀訊息", "UNREAD_MESSAGE": "未讀訊息", "CLICK_HERE": "點擊這裡", "LOADING_INBOXES": "正在載入收件匣", "LOADING_CONVERSATIONS": "正在載入對話", "CANNOT_REPLY": "您無法回覆，原因是", "24_HOURS_WINDOW": "24 小時訊息視窗限制", "48_HOURS_WINDOW": "48 小時訊息視窗限制", "API_HOURS_WINDOW": "您只能在 {hours} 小時內回覆此對話", "NOT_ASSIGNED_TO_YOU": "此對話尚未指派給您。您是否要將此對話指派給自己？", "ASSIGN_TO_ME": "指派給我", "BOT_HANDOFF_MESSAGE": "您正在回覆一個目前由助理或機器人處理的對話。", "BOT_HANDOFF_ACTION": "標記為開啟並指派給您", "BOT_HANDOFF_REOPEN_ACTION": "將對話標記為開啟", "BOT_HANDOFF_SUCCESS": "對話已移交給您", "BOT_HANDOFF_ERROR": "無法接管對話。請再試一次。", "TWILIO_WHATSAPP_CAN_REPLY": "由於以下原因，您只能使用範本訊息回覆此對話", "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 小時訊息視窗限制", "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "此 Instagram 帳號已遷移至新的 Instagram 頻道收件匣。所有新訊息將顯示在該處。您將無法再從此對話發送訊息。", "REPLYING_TO": "您正在回覆：", "REMOVE_SELECTION": "移除選擇", "DOWNLOAD": "下載", "UNKNOWN_FILE_TYPE": "未知檔案", "SAVE_CONTACT": "儲存聯絡人", "NO_CONTENT": "無內容可顯示", "SHARED_ATTACHMENT": { "CONTACT": "{sender} 分享了一個聯絡人", "LOCATION": "{sender} 分享了一個位置", "FILE": "{sender} 分享了一個檔案", "MEETING": "{sender} 開始了一場會議" }, "UPLOADING_ATTACHMENTS": "正在上傳附件...", "REPLIED_TO_STORY": "回覆了您的限時動態", "UNSUPPORTED_MESSAGE": "此訊息不受支援。如需檢視，請在原始平台上開啟。", "UNSUPPORTED_MESSAGE_FACEBOOK": "此訊息不受支援。您可以在 Facebook Messenger 應用程式中檢視此訊息。", "UNSUPPORTED_MESSAGE_INSTAGRAM": "此訊息不受支援。您可以在 Instagram 應用程式中檢視此訊息。", "UNSUPPORTED_MESSAGE_TIKTOK": "此訊息不受支援。您可以在 TikTok 應用程式中檢視此訊息。", "SUCCESS_DELETE_MESSAGE": "已成功刪除訊息", "FAIL_DELETE_MESSSAGE": "無法刪除訊息！請再試一次", "NO_RESPONSE": "無回應", "RESPONSE": "回應", "RATING_TITLE": "評分", "FEEDBACK_TITLE": "意見回饋", "REPLY_MESSAGE_NOT_FOUND": "訊息無法使用", "CARD": { "SHOW_LABELS": "顯示標籤", "HIDE_LABELS": "隱藏標籤" }, "VOICE_CALL": { "INCOMING_CALL": "來電", "OUTGOING_CALL": "撥出電話", "CALL_IN_PROGRESS": "通話中", "NO_ANSWER": "未接聽", "MISSED_CALL": "未接來電", "CALL_ENDED": "通話結束", "NOT_ANSWERED_YET": "尚未接聽", "THEY_ANSWERED": "對方已接聽", "YOU_ANSWERED": "您已接聽" }, "HEADER": { "RESOLVE_ACTION": "解決", "REOPEN_ACTION": "重新開啟", "OPEN_ACTION": "開啟", "MORE_ACTIONS": "更多操作", "OPEN": "更多", "CLOSE": "關閉", "DETAILS": "詳情", "SNOOZED_UNTIL": "延後至", "SNOOZED_UNTIL_TOMORROW": "延後至明天", "SNOOZED_UNTIL_NEXT_WEEK": "延後至下週", "SNOOZED_UNTIL_NEXT_REPLY": "延後至下次回覆", "SLA_STATUS": { "FRT": "FRT {status}", "NRT": "NRT {status}", "RT": "RT {status}", "MISSED": "已逾期", "DUE": "即將到期" } }, "RESOLVE_DROPDOWN": { "MARK_PENDING": "標記為待處理", "SNOOZE_UNTIL": "延後", "SNOOZE": { "TITLE": "延後至", "NEXT_REPLY": "下次回覆", "TOMORROW": "明天", "NEXT_WEEK": "下週" } }, "MENTION": { "AGENTS": "客服人員", "TEAMS": "團隊" }, "CUSTOM_SNOOZE": { "TITLE": "延後至", "APPLY": "延後", "CANCEL": "取消" }, "PRIORITY": { "TITLE": "優先程度", "OPTIONS": { "NONE": "無", "URGENT": "緊急", "HIGH": "高", "MEDIUM": "中", "LOW": "低" }, "CHANGE_PRIORITY": { "SELECT_PLACEHOLDER": "無", "INPUT_PLACEHOLDER": "選擇優先程度", "NO_RESULTS": "查無結果", "SUCCESSFUL": "已將對話 {conversationId} 的優先程度變更為 {priority}", "FAILED": "無法變更優先程度。請再試一次。" } }, "DELETE_CONVERSATION": { "TITLE": "刪除對話 #{conversationId}", "DESCRIPTION": "您確定要刪除此對話嗎？", "CONFIRM": "刪除" }, "CARD_CONTEXT_MENU": { "PENDING": "標記為待處理", "RESOLVED": "標記為已解決", "MARK_AS_UNREAD": "標記為未讀", "MARK_AS_READ": "標記為已讀", "REOPEN": "重新開啟對話", "SNOOZE": { "TITLE": "延後", "NEXT_REPLY": "至下次回覆", "TOMORROW": "至明天", "NEXT_WEEK": "至下週" }, "ASSIGN_AGENT": "指派客服人員", "ASSIGN_LABEL": "指派標籤", "AGENTS_LOADING": "正在載入客服人員...", "ASSIGN_TEAM": "指派團隊", "DELETE": "刪除對話", "OPEN_IN_NEW_TAB": "在新分頁中開啟", "COPY_LINK": "複製對話連結", "COPY_LINK_SUCCESS": "對話連結已複製到剪貼簿", "API": { "AGENT_ASSIGNMENT": { "SUCCESFUL": "已將對話 {conversationId} 指派給「{agentName}」", "FAILED": "無法指派客服人員。請再試一次。" }, "LABEL_ASSIGNMENT": { "SUCCESFUL": "已將標籤 #{labelName} 指派至對話 {conversationId}", "FAILED": "無法指派標籤。請再試一次。" }, "LABEL_REMOVAL": { "SUCCESFUL": "已從對話 {conversationId} 移除標籤 #{labelName}", "FAILED": "無法移除標籤。請再試一次。" }, "TEAM_ASSIGNMENT": { "SUCCESFUL": "已將團隊「{team}」指派至對話 {conversationId}", "FAILED": "無法指派團隊。請再試一次。" } } }, "FOOTER": { "MESSAGE_SIGN_TOOLTIP": "訊息簽名", "ENABLE_SIGN_TOOLTIP": "啟用簽名", "DISABLE_SIGN_TOOLTIP": "停用簽名", "MSG_INPUT": "Shift + Enter 換行。輸入「/」開始選擇快捷回覆。", "PRIVATE_MSG_INPUT": "Shift + Enter 換行。此訊息僅對客服人員可見", "MESSAGING_RESTRICTED": "您無法回覆此對話", "MESSAGING_RESTRICTED_WHATSAPP": "由於 24 小時訊息視窗限制，您只能使用範本訊息回覆", "MESSAGING_RESTRICTED_API": "由於訊息視窗限制，您只能使用範本訊息回覆", "MESSAGE_SIGNATURE_NOT_CONFIGURED": "訊息簽名尚未設定，請至個人檔案設定中進行設定。", "COPILOT_MSG_INPUT": "為 Copilot 提供額外提示，或詢問其他問題... 按 Enter 發送後續訊息", "CLICK_HERE": "點擊此處更新", "WHATSAPP_TEMPLATES": "WhatsApp 範本" }, "REPLYBOX": { "REPLY": "回覆", "PRIVATE_NOTE": "私人筆記", "SEND": "發送", "CREATE": "新增筆記", "INSERT_READ_MORE": "閱讀更多", "DISMISS_REPLY": "取消回覆", "REPLYING_TO": "正在回覆：", "TIP_EMOJI_ICON": "顯示表情符號選擇器", "TIP_ATTACH_ICON": "附加檔案", "TIP_AUDIORECORDER_ICON": "錄製音訊", "TIP_AUDIORECORDER_PERMISSION": "允許存取音訊", "TIP_AUDIORECORDER_ERROR": "無法開啟音訊", "DRAG_DROP": "拖放至此處以附加檔案", "START_AUDIO_RECORDING": "開始錄音", "STOP_AUDIO_RECORDING": "停止錄音", "COPILOT_THINKING": "Copilot 正在思考", "EMAIL_HEAD": { "TO": "收件人", "ADD_BCC": "新增密件副本", "CC": { "LABEL": "副本", "PLACEHOLDER": "以半形逗號分隔電子郵件地址", "ERROR": "請輸入有效的電子郵件地址" }, "BCC": { "LABEL": "密件副本", "PLACEHOLDER": "以半形逗號分隔電子郵件地址", "ERROR": "請輸入有效的電子郵件地址" } }, "UNDEFINED_VARIABLES": { "TITLE": "未定義的變數", "MESSAGE": "您的訊息中有 {undefinedVariablesCount} 個未定義的變數：{undefinedVariables}。是否仍要發送此訊息？", "CONFIRM": { "YES": "發送", "CANCEL": "取消" } }, "QUOTED_REPLY": { "ENABLE_TOOLTIP": "包含引用的電子郵件串", "DISABLE_TOOLTIP": "不包含引用的電子郵件串", "REMOVE_PREVIEW": "移除引用的電子郵件串", "COLLAPSE": "收合預覽", "EXPAND": "展開預覽" } }, "VISIBLE_TO_AGENTS": "私人筆記：僅對您和您的團隊可見", "CHANGE_STATUS": "對話狀態已變更", "CHANGE_STATUS_FAILED": "對話狀態變更失敗", "CHANGE_AGENT": "對話指派人已變更", "CHANGE_AGENT_FAILED": "指派人變更失敗", "ASSIGN_LABEL_SUCCESFUL": "標籤指派成功", "ASSIGN_LABEL_FAILED": "標籤指派失敗", "CHANGE_TEAM": "對話團隊已變更", "SUCCESS_DELETE_CONVERSATION": "對話已成功刪除", "FAIL_DELETE_CONVERSATION": "無法刪除對話！請再試一次", "FILE_SIZE_LIMIT": "檔案超過 {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB 的附件大小限制", "FILE_TYPE_NOT_SUPPORTED": "此對話不支援 {fileName} 檔案類型", "MESSAGE_ERROR": "無法發送此訊息，請稍後再試", "SENT_BY": "發送者：", "BOT": "機器人", "NATIVE_APP": "原生應用程式", "NATIVE_APP_ADVISORY": "此訊息是從原生應用程式發送的。請從 Chatwoot 回覆以維持訊息視窗。", "SEND_FAILED": "無法發送訊息！請再試一次", "TRY_AGAIN": "重試", "ASSIGNMENT": { "SELECT_AGENT": "選擇客服人員", "REMOVE": "移除", "ASSIGN": "指派" }, "CONTEXT_MENU": { "COPY": "複製", "REPLY_TO": "回覆此訊息", "DELETE": "刪除", "CREATE_A_CANNED_RESPONSE": "新增至快捷回覆", "TRANSLATE": "翻譯", "COPY_PERMALINK": "複製訊息連結", "LINK_COPIED": "訊息連結已複製到剪貼簿", "DELETE_CONFIRMATION": { "TITLE": "您確定要刪除此訊息嗎？", "MESSAGE": "此操作無法復原", "DELETE": "刪除", "CANCEL": "取消" } }, "SIDEBAR": { "CONTACT": "聯絡人", "COPILOT": "Copilot" }, "VOICE_WIDGET": { "INCOMING_CALL": "來電", "OUTGOING_CALL": "撥出電話", "CALL_IN_PROGRESS": "通話中", "NOT_ANSWERED_YET": "尚未接聽", "HANDLED_IN_ANOTHER_TAB": "正在另一個分頁中處理", "REJECT_CALL": "拒接", "JOIN_CALL": "加入通話", "END_CALL": "結束通話" } }, "EMAIL_TRANSCRIPT": { "TITLE": "發送對話記錄", "DESC": "將對話記錄副本發送至指定的電子郵件地址", "SUBMIT": "送出", "CANCEL": "取消", "SEND_EMAIL_SUCCESS": "對話記錄已成功發送", "SEND_EMAIL_ERROR": "發生錯誤，請再試一次", "SEND_EMAIL_PAYMENT_REQUIRED": "您目前的方案不支援電子郵件對話記錄。請升級以使用此功能。", "FORM": { "SEND_TO_CONTACT": "將記錄發送給客戶", "SEND_TO_AGENT": "將記錄發送給指派的客服人員", "SEND_TO_OTHER_EMAIL_ADDRESS": "將記錄發送至其他電子郵件地址", "EMAIL": { "PLACEHOLDER": "請輸入電子郵件地址", "ERROR": "請輸入有效的電子郵件地址" } } }, "ONBOARDING": { "TITLE": "嗨 👋，歡迎來到 {installationName}！", "DESCRIPTION": "感謝您的註冊。我們希望您能充分運用 {installationName}。以下是一些您可以在 {installationName} 中進行的操作，讓體驗更加順暢。", "GREETING_MORNING": "👋 早安，{name}。歡迎來到 {installationName}。", "GREETING_AFTERNOON": "👋 午安，{name}。歡迎來到 {installationName}。", "GREETING_EVENING": "👋 晚安，{name}。歡迎來到 {installationName}。", "READ_LATEST_UPDATES": "查看我們的最新更新", "ALL_CONVERSATION": { "TITLE": "將所有對話集中在一處", "DESCRIPTION": "在單一儀表板中檢視來自客戶的所有對話。您可以依據來源頻道、標籤和狀態篩選對話。", "NEW_LINK": "點擊此處建立收件匣" }, "TEAM_MEMBERS": { "TITLE": "邀請您的團隊成員", "DESCRIPTION": "既然您準備好與客戶對話了，不妨邀請您的隊友來協助您。您可以將隊友的電子郵件地址新增到客服人員清單中來邀請他們。", "NEW_LINK": "點擊此處邀請團隊成員" }, "LABELS": { "TITLE": "使用標籤整理對話", "DESCRIPTION": "標籤提供了更簡便的方式來分類您的對話。建立一些標籤，例如 #support-enquiry、#billing-question 等，以便日後在對話中使用。", "NEW_LINK": "點擊此處建立標籤" }, "CANNED_RESPONSES": { "TITLE": "建立快捷回覆", "DESCRIPTION": "預先撰寫的快速回覆範本可幫助您快速回應對話。客服人員可以輸入「/」字元後接簡碼來插入回覆。", "NEW_LINK": "點擊此處建立快捷回覆" } }, "CONVERSATION_SIDEBAR": { "ASSIGNEE_LABEL": "指派客服人員", "SELF_ASSIGN": "指派給我", "TEAM_LABEL": "指派團隊", "SELECT": { "PLACEHOLDER": "無" }, "ACCORDION": { "CONTACT_DETAILS": "聯絡人詳細資料", "CONVERSATION_ACTIONS": "對話操作", "CONVERSATION_LABELS": "對話標籤", "CONVERSATION_INFO": "對話資訊", "CONTACT_NOTES": "聯絡人備註", "CONTACT_ATTRIBUTES": "聯絡人屬性", "PREVIOUS_CONVERSATION": "先前的對話", "MACROS": "巨集", "LINEAR_ISSUES": "已連結的 Linear 議題", "SHOPIFY_ORDERS": "Shopify 訂單" }, "SHOPIFY": { "ORDER_ID": "訂單 #{id}", "ERROR": "載入訂單時發生錯誤", "NO_SHOPIFY_ORDERS": "找不到訂單", "FINANCIAL_STATUS": { "PENDING": "待處理", "AUTHORIZED": "已授權", "PARTIALLY_PAID": "部分付款", "PAID": "已付款", "PARTIALLY_REFUNDED": "部分退款", "REFUNDED": "已退款", "VOIDED": "已作廢" }, "FULFILLMENT_STATUS": { "FULFILLED": "已出貨", "PARTIALLY_FULFILLED": "部分出貨", "UNFULFILLED": "未出貨" } } }, "CONVERSATION_CUSTOM_ATTRIBUTES": { "ADD_BUTTON_TEXT": "建立屬性", "NO_RECORDS_FOUND": "找不到屬性", "UPDATE": { "SUCCESS": "屬性更新成功", "ERROR": "無法更新屬性。請稍後再試" }, "ADD": { "TITLE": "新增", "SUCCESS": "屬性新增成功", "ERROR": "無法新增屬性。請稍後再試" }, "DELETE": { "SUCCESS": "屬性刪除成功", "ERROR": "無法刪除屬性。請稍後再試" }, "ATTRIBUTE_SELECT": { "TITLE": "新增屬性", "PLACEHOLDER": "搜尋屬性", "NO_RESULT": "找不到屬性" } }, "EMAIL_HEADER": { "FROM": "寄件人", "TO": "收件人", "BCC": "密件副本", "CC": "副本", "SUBJECT": "主旨", "EXPAND": "展開電子郵件" }, "CONVERSATION_PARTICIPANTS": { "SIDEBAR_MENU_TITLE": "參與中", "SIDEBAR_TITLE": "對話參與者", "NO_RECORDS_FOUND": "查無結果", "ADD_PARTICIPANTS": "選擇參與者", "REMANING_PARTICIPANTS_TEXT": "及其他 {count} 人", "REMANING_PARTICIPANT_TEXT": "及其他 {count} 人", "TOTAL_PARTICIPANTS_TEXT": "共 {count} 人正在參與。", "TOTAL_PARTICIPANT_TEXT": "共 {count} 人正在參與。", "NO_PARTICIPANTS_TEXT": "目前無人參與。", "WATCH_CONVERSATION": "加入對話", "YOU_ARE_WATCHING": "您正在參與", "API": { "ERROR_MESSAGE": "無法更新，請再試一次！", "SUCCESS_MESSAGE": "參與者已更新！" } }, "TRANSLATE_MODAL": { "TITLE": "檢視翻譯內容", "DESC": "您可以檢視各語言的翻譯內容。", "ORIGINAL_CONTENT": "原始內容", "TRANSLATED_CONTENT": "翻譯內容", "NO_TRANSLATIONS_AVAILABLE": "此內容目前沒有可用的翻譯" }, "TYPING": { "ONE": "{user} 正在輸入", "TWO": "{user} 和 {secondUser} 正在輸入", "MULTIPLE": "{user} 和其他 {count} 人正在輸入" }, "COPILOT": { "TRY_THESE_PROMPTS": "試試這些提示" }, "GALLERY_VIEW": { "ERROR_DOWNLOADING": "無法下載附件。請再試一次" } }