{ "PROFILE_SETTINGS": { "LINK": "個人資料設定", "TITLE": "個人資料設定", "BTN_TEXT": "更新個人資料", "DELETE_AVATAR": "刪除頭貼", "AVATAR_DELETE_SUCCESS": "已成功刪除頭貼", "AVATAR_DELETE_FAILED": "刪除頭貼時發生錯誤，請再試一次", "UPDATE_SUCCESS": "您的個人檔案已成功更新", "PASSWORD_UPDATE_SUCCESS": "您的密碼已成功變更", "AFTER_EMAIL_CHANGED": "您的個人資料已成功更新，由於登入憑證已變更，請重新登入", "FORM": { "PICTURE": "個人頭像", "AVATAR": "頭像", "ERROR": "請修正表單錯誤", "REMOVE_IMAGE": "移除", "UPLOAD_IMAGE": "上傳圖片", "UPDATE_IMAGE": "更新圖片", "PROFILE_SECTION": { "TITLE": "個人資訊", "NOTE": "您的電子信箱地址是您的身份識別，並用於登入。" }, "SEND_MESSAGE": { "TITLE": "傳送訊息快捷鍵", "NOTE": "您可以根據撰寫習慣選擇快捷鍵（Enter 或 Cmd/Ctrl+Enter）。", "UPDATE_SUCCESS": "您的設定已成功更新", "CARD": { "ENTER_KEY": { "HEADING": "Enter (↵)", "CONTENT": "按下 Enter 鍵即可傳送訊息，而無需點擊傳送按鈕。" }, "CMD_ENTER_KEY": { "HEADING": "Cmd/Ctrl + Enter (⌘ + ↵)", "CONTENT": "按下 Cmd/Ctrl + Enter 鍵即可傳送訊息，而無需點擊傳送按鈕。" } } }, "INTERFACE_SECTION": { "TITLE": "介面", "NOTE": "自訂您的 Chatwoot 儀表板外觀與風格。", "FONT_SIZE": { "TITLE": "字體大小", "NOTE": "根據您的偏好調整儀表板的文字大小。", "UPDATE_SUCCESS": "您的字體設定已成功更新", "UPDATE_ERROR": "更新字體設定時發生錯誤，請再試一次", "OPTIONS": { "SMALLER": "更小", "SMALL": "小", "DEFAULT": "預設", "LARGE": "大", "LARGER": "更大", "EXTRA_LARGE": "特大" } }, "LANGUAGE": { "TITLE": "偏好語言", "NOTE": "選擇您想使用的語言。", "UPDATE_SUCCESS": "您的語言設定已成功更新", "UPDATE_ERROR": "更新語言設定時發生錯誤，請再試一次", "USE_ACCOUNT_DEFAULT": "使用帳戶預設值" } }, "MESSAGE_SIGNATURE_SECTION": { "TITLE": "個人訊息簽名", "NOTE": "建立專屬的訊息簽名，將自動附加於您從任何收件匣發送的每則訊息結尾。您也可以插入行內圖片，支援即時聊天、電子郵件和 API 收件匣。", "BTN_TEXT": "儲存訊息簽名", "API_ERROR": "無法儲存簽名，請再試一次", "API_SUCCESS": "簽名已成功儲存", "IMAGE_UPLOAD_ERROR": "無法上傳圖片，請再試一次", "IMAGE_UPLOAD_SUCCESS": "圖片已成功新增。請點擊儲存以保存簽名", "IMAGE_UPLOAD_SIZE_ERROR": "圖片大小須小於 {size}MB", "INLINE_IMAGE_WARNING": "已移除貼上的內嵌圖片。請使用圖片上傳按鈕將圖片加入您的簽名。" }, "MESSAGE_SIGNATURE": { "LABEL": "訊息簽名", "ERROR": "訊息簽名不可為空", "PLACEHOLDER": "在此輸入您的個人訊息簽名。" }, "PASSWORD_SECTION": { "TITLE": "密碼", "NOTE": "更新密碼將會重置您在多個裝置上的登入狀態。", "BTN_TEXT": "變更密碼" }, "SECURITY_SECTION": { "TITLE": "安全性", "NOTE": "管理您帳戶的額外安全功能。", "MFA_BUTTON": "管理雙因素驗證" }, "ACCESS_TOKEN": { "TITLE": "存取 Token", "NOTE": "若您正在建立基於 API 的整合，可以使用此 token", "COPY": "複製", "RESET": "重設", "CONFIRM_RESET": "確定要重設嗎？", "CONFIRM_HINT": "再次點擊以確認", "RESET_SUCCESS": "存取 token 已成功重新產生", "RESET_ERROR": "無法重新產生存取 token，請再試一次" }, "AUDIO_NOTIFICATIONS_SECTION": { "TITLE": "音效提醒", "NOTE": "啟用儀表板中的音效提醒，以接收新訊息和新對話的通知。", "PLAY": "播放音效", "ALERT_TYPES": { "NONE": "無", "MINE": "已指派", "ALL": "全部", "ASSIGNED": "指派給我的對話", "UNASSIGNED": "未指派的對話", "NOTME": "指派給其他人的進行中對話" }, "ALERT_COMBINATIONS": { "NONE": "您尚未選擇任何選項，將不會收到任何音效提醒。", "ASSIGNED": "您將收到指派給您的對話的提醒。", "UNASSIGNED": "您將收到任何未指派對話的提醒。", "NOTME": "您將收到指派給其他人的對話的提醒。", "ASSIGNED+UNASSIGNED": "您將收到指派給您的對話及任何未處理對話的提醒。", "ASSIGNED+NOTME": "您將收到指派給您及其他人的對話的提醒，但不包括未指派的對話。", "NOTME+UNASSIGNED": "您將收到未處理的對話及指派給其他人的對話的提醒。", "ASSIGNED+NOTME+UNASSIGNED": "您將收到所有對話的提醒。" }, "ALERT_TYPE": { "TITLE": "對話提醒事件", "NONE": "無", "ASSIGNED": "已指派的對話", "ALL_CONVERSATIONS": "所有對話" }, "DEFAULT_TONE": { "TITLE": "提醒音效：" }, "CONDITIONS": { "TITLE": "提醒條件：", "CONDITION_ONE": "僅在瀏覽器視窗非使用中時發送音效提醒", "CONDITION_TWO": "每 30 秒發送一次提醒，直到所有指派的對話已讀" }, "SOUND_PERMISSION_ERROR": "您的瀏覽器已停用自動播放。若要自動聽到提醒音效，請在瀏覽器設定中啟用音效權限，或與頁面互動。", "READ_MORE": "了解更多" }, "EMAIL_NOTIFICATIONS_SECTION": { "TITLE": "電子郵件通知", "NOTE": "在此更新您的電子郵件通知偏好設定", "CONVERSATION_ASSIGNMENT": "當對話被指派給我時發送電子郵件通知", "CONVERSATION_CREATION": "當有新對話建立時發送電子郵件通知", "CONVERSATION_MENTION": "當您在對話中被提及時發送電子郵件通知", "ASSIGNED_CONVERSATION_NEW_MESSAGE": "當已指派的對話中有新訊息時發送電子郵件通知", "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "當參與中的對話有新訊息時發送電子郵件通知", "SLA_MISSED_FIRST_RESPONSE": "當對話未達首次回應 SLA 時發送電子郵件通知", "SLA_MISSED_NEXT_RESPONSE": "當對話未達下次回應 SLA 時發送電子郵件通知", "SLA_MISSED_RESOLUTION": "當對話未達解決 SLA 時發送電子郵件通知" }, "NOTIFICATIONS": { "TITLE": "通知偏好設定", "TYPE_TITLE": "通知類型", "EMAIL": "電子郵件", "PUSH": "推播通知", "TYPES": { "CONVERSATION_CREATED": "有新對話建立", "CONVERSATION_ASSIGNED": "有對話被指派給您", "CONVERSATION_MENTION": "您在對話中被提及", "ASSIGNED_CONVERSATION_NEW_MESSAGE": "已指派的對話中有新訊息", "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "參與中的對話有新訊息", "SLA_MISSED_FIRST_RESPONSE": "對話未達首次回應 SLA", "SLA_MISSED_NEXT_RESPONSE": "對話未達下次回應 SLA", "SLA_MISSED_RESOLUTION": "對話未達解決 SLA" }, "BROWSER_PERMISSION": "請啟用瀏覽器推播通知，以便接收通知" }, "API": { "UPDATE_SUCCESS": "您的通知偏好設定已成功更新", "UPDATE_ERROR": "更新偏好設定時發生錯誤，請再試一次" }, "PUSH_NOTIFICATIONS_SECTION": { "TITLE": "推播通知", "NOTE": "在此更新您的推播通知偏好設定", "CONVERSATION_ASSIGNMENT": "當對話被指派給我時發送推播通知", "CONVERSATION_CREATION": "當有新對話建立時發送推播通知", "CONVERSATION_MENTION": "當您在對話中被提及時發送推播通知", "ASSIGNED_CONVERSATION_NEW_MESSAGE": "當已指派的對話中有新訊息時發送推播通知", "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "當參與中的對話有新訊息時發送推播通知", "HAS_ENABLED_PUSH": "您已為此瀏覽器啟用推播通知。", "REQUEST_PUSH": "啟用推播通知", "SLA_MISSED_FIRST_RESPONSE": "當對話未達首次回應 SLA 時發送推播通知", "SLA_MISSED_NEXT_RESPONSE": "當對話未達下次回應 SLA 時發送推播通知", "SLA_MISSED_RESOLUTION": "當對話未達解決 SLA 時發送推播通知" }, "PROFILE_IMAGE": { "LABEL": "個人頭像" }, "NAME": { "LABEL": "您的姓名", "ERROR": "請輸入有效的完整姓名", "PLACEHOLDER": "請輸入您的完整姓名" }, "DISPLAY_NAME": { "LABEL": "顯示名稱", "ERROR": "請輸入有效的顯示名稱", "PLACEHOLDER": "請輸入顯示名稱，此名稱將顯示在對話中" }, "AVAILABILITY": { "LABEL": "上線狀態", "STATUS": { "ONLINE": "上線", "BUSY": "忙碌", "OFFLINE": "離線" }, "SET_AVAILABILITY_SUCCESS": "上線狀態已成功設定", "SET_AVAILABILITY_ERROR": "無法設定上線狀態，請再試一次", "IMPERSONATING_ERROR": "模擬使用者時無法變更上線狀態" }, "EMAIL": { "LABEL": "您的電子信箱地址", "ERROR": "請輸入有效的電子信箱地址", "PLACEHOLDER": "請輸入您的電子信箱地址，此地址將顯示在對話中" }, "CURRENT_PASSWORD": { "LABEL": "目前的密碼", "ERROR": "請輸入目前的密碼", "PLACEHOLDER": "請輸入目前的密碼" }, "PASSWORD": { "LABEL": "新密碼", "ERROR": "請輸入長度 6 位以上的密碼", "PLACEHOLDER": "請輸入新密碼" }, "PASSWORD_CONFIRMATION": { "LABEL": "確認新密碼", "ERROR": "確認密碼必須與新密碼一致", "PLACEHOLDER": "請再次輸入您的新密碼" } } }, "SIDEBAR_ITEMS": { "CHANGE_AVAILABILITY_STATUS": "變更", "CHANGE_ACCOUNTS": "切換帳戶", "SWITCH_ACCOUNT": "切換帳戶", "CONTACT_SUPPORT": "聯繫客服", "SELECTOR_SUBTITLE": "從以下列表中選擇一個帳戶", "PROFILE_SETTINGS": "個人資料設定", "YEAR_IN_REVIEW": "年度回顧", "KEYBOARD_SHORTCUTS": "鍵盤快捷鍵", "APPEARANCE": "切換外觀", "SUPER_ADMIN_CONSOLE": "系統管理員後台", "DOCS": "閱讀說明文件", "CHANGELOG": "更新日誌", "LOGOUT": "登出" }, "APP_GLOBAL": { "TRIAL_MESSAGE": "天試用期剩餘。", "TRAIL_BUTTON": "立即購買", "DELETED_USER": "已刪除的使用者", "EMAIL_VERIFICATION_PENDING": "您似乎尚未驗證電子信箱地址。請檢查您的收件匣以取得驗證信件。", "RESEND_VERIFICATION_MAIL": "重新發送驗證信件", "EMAIL_VERIFICATION_SENT": "驗證信件已發送，請檢查您的收件匣。", "ACCOUNT_SUSPENDED": { "TITLE": "帳戶已停權", "MESSAGE": "您的帳戶已被停權。如需更多資訊，請聯繫客服團隊。" }, "NO_ACCOUNTS": { "TITLE": "找不到帳戶", "MESSAGE_CLOUD": "您目前未加入任何帳戶。若您認為這是一個錯誤，請聯繫我們的客服團隊。", "MESSAGE_SELF_HOSTED": "您目前未加入任何帳戶，請聯繫您的管理員。", "LOGOUT": "登出" } }, "COMPONENTS": { "CODE": { "BUTTON_TEXT": "複製", "CODEPEN": "在 CodePen 中開啟", "COPY_SUCCESSFUL": "已複製到剪貼簿" }, "SHOW_MORE_BLOCK": { "SHOW_MORE": "顯示更多", "SHOW_LESS": "顯示更少" }, "FILE_BUBBLE": { "DOWNLOAD": "下載", "UPLOADING": "上傳中...", "INSTAGRAM_STORY_UNAVAILABLE": "此限時動態已不再可用。", "INSTAGRAM_STORY_REPLY": "回覆了您的限時動態：" }, "LOCATION_BUBBLE": { "SEE_ON_MAP": "在地圖上查看" }, "FORM_BUBBLE": { "SUBMIT": "送出" }, "MEDIA": { "IMAGE_UNAVAILABLE": "此圖片已不再可用。", "LOADING_FAILED": "載入失敗" } }, "CONFIRM_EMAIL": "正在驗證...", "SETTINGS": { "INBOXES": { "NEW_INBOX": "新增收件匣" } }, "SIDEBAR": { "NO_ITEMS": "沒有項目", "CURRENTLY_VIEWING_ACCOUNT": "目前檢視：", "SWITCH": "切換", "INBOX_VIEW": "收件匣檢視", "CONVERSATIONS": "對話", "INBOX": "我的收件匣", "ALL_CONVERSATIONS": "所有對話", "MENTIONED_CONVERSATIONS": "提及", "PARTICIPATING_CONVERSATIONS": "參與中", "UNATTENDED_CONVERSATIONS": "無人處理", "REPORTS": "報表", "SETTINGS": "設定", "CONTACTS": "聯絡人", "ACTIVE": "進行中", "COMPANIES": "公司", "ALL_COMPANIES": "所有公司", "CAPTAIN": "Captain", "CAPTAIN_ASSISTANTS": "助理", "CAPTAIN_DOCUMENTS": "文件", "CAPTAIN_RESPONSES": "常見問答", "CAPTAIN_TOOLS": "工具", "CAPTAIN_SCENARIOS": "情境", "CAPTAIN_PLAYGROUND": "練習場", "CAPTAIN_INBOXES": "收件匣", "CAPTAIN_SETTINGS": "設定", "HOME": "首頁", "AGENTS": "客服人員", "AGENT_BOTS": "機器人", "AUDIT_LOGS": "稽核日誌", "INBOXES": "收件匣", "NOTIFICATIONS": "通知", "CANNED_RESPONSES": "預設回覆", "INTEGRATIONS": "整合", "PROFILE_SETTINGS": "個人資料設定", "ACCOUNT_SETTINGS": "帳戶設定", "APPLICATIONS": "應用程式", "LABELS": "標籤", "CUSTOM_ATTRIBUTES": "自訂屬性", "AUTOMATION": "自動化", "MACROS": "巨集", "TEAMS": "團隊", "BILLING": "帳單", "CUSTOM_VIEWS_FOLDER": "資料夾", "CUSTOM_VIEWS_SEGMENTS": "分眾", "ALL_CONTACTS": "所有聯絡人", "TAGGED_WITH": "標記為", "NEW_LABEL": "新增標籤", "NEW_TEAM": "新增團隊", "NEW_INBOX": "新增收件匣", "REPORTS_CONVERSATION": "對話", "CSAT": "CSAT", "LIVE_CHAT": "即時聊天", "SMS": "SMS", "WHATSAPP": "WhatsApp", "CAMPAIGNS": "行銷活動", "ONGOING": "進行中", "ONE_OFF": "一次性", "REPORTS_SLA": "SLA", "REPORTS_BOT": "機器人", "REPORTS_AGENT": "客服人員", "REPORTS_LABEL": "標籤", "REPORTS_INBOX": "收件匣", "REPORTS_TEAM": "團隊", "AGENT_ASSIGNMENT": "客服指派", "SET_AVAILABILITY_TITLE": "將自己設定為", "SET_YOUR_AVAILABILITY": "設定您的上線狀態", "SLA": "SLA", "CUSTOM_ROLES": "自訂角色", "BETA": "Beta", "REPORTS_OVERVIEW": "總覽", "REAUTHORIZE": "您的收件匣連線已過期，請重新連線\n以繼續接收和傳送訊息", "HELP_CENTER": { "TITLE": "幫助中心", "ARTICLES": "文章", "CATEGORIES": "分類", "LOCALES": "語系", "SETTINGS": "設定" }, "CHANNELS": "頻道", "SET_AUTO_OFFLINE": { "TEXT": "自動標記為離線", "INFO_TEXT": "當您未使用應用程式或儀表板時，讓系統自動將您標記為離線。", "INFO_SHORT": "當您未使用應用程式時自動標記為離線。" }, "DOCS": "閱讀文件", "SECURITY": "安全性", "CAPTAIN_AI": "Captain", "CONVERSATION_WORKFLOW": "對話工作流程" }, "CAPTAIN_SETTINGS": { "TITLE": "Captain 設定", "DESCRIPTION": "設定 Captain 的 AI 模型和功能。Captain 採用點數計費制，您將根據所選模型為 Captain 執行的每項操作支付點數。", "LOADING": "正在載入 Captain 設定...", "LINK_TEXT": "了解更多關於 Captain 點數", "NOT_ENABLED": "您的帳戶尚未啟用 Captain。請升級您的方案以使用 Captain 功能。", "MODEL_CONFIG": { "TITLE": "模型設定", "DESCRIPTION": "為不同功能選擇 AI 模型。", "SELECT_MODEL": "選擇模型", "CREDITS_PER_MESSAGE": "{credits} 點數/訊息", "COMING_SOON": "即將推出", "EDITOR": { "TITLE": "編輯器功能", "DESCRIPTION": "支援智慧撰寫、文法修正、語氣調整，以及訊息編輯器中的內容強化。" }, "ASSISTANT": { "TITLE": "助理", "DESCRIPTION": "處理自動回覆、對話摘要，以及客戶互動的智慧回覆建議。" }, "COPILOT": { "TITLE": "Co-pilot", "DESCRIPTION": "在對話過程中提供即時情境建議、知識庫推薦及主動洞察。" } }, "FEATURES": { "TITLE": "功能", "DESCRIPTION": "啟用或停用 AI 驅動的功能。", "AUDIO_TRANSCRIPTION": { "TITLE": "語音轉文字", "DESCRIPTION": "自動將語音訊息和通話錄音轉換為可搜尋的文字記錄。" }, "HELP_CENTER_SEARCH": { "TITLE": "幫助中心搜尋索引", "DESCRIPTION": "使用 AI 在您的幫助中心文章中進行情境感知搜尋。" }, "LABEL_SUGGESTION": { "TITLE": "標籤建議", "DESCRIPTION": "根據內容分析和情境，自動建議對話的相關標籤。", "MODEL_TITLE": "標籤建議模型", "MODEL_DESCRIPTION": "選擇用於分析對話並建議適當標籤的 AI 模型" } }, "API": { "SUCCESS": "Captain 設定已成功更新。", "ERROR": "更新 Captain 設定失敗，請再試一次。" } }, "BILLING_SETTINGS": { "TITLE": "帳單", "DESCRIPTION": "在此管理您的訂閱，升級方案以為您的團隊獲得更多功能。", "CURRENT_PLAN": { "TITLE": "目前方案", "PLAN_NOTE": "您目前訂閱的是 **{plan}** 方案，擁有 **{quantity}** 個授權", "SEAT_COUNT": "席位數量", "RENEWS_ON": "續約日期" }, "VIEW_PRICING": "查看定價", "MANAGE_SUBSCRIPTION": { "TITLE": "管理您的訂閱", "DESCRIPTION": "查看過去的發票、編輯帳單資訊或取消訂閱。", "BUTTON_TXT": "前往帳單入口" }, "CAPTAIN": { "TITLE": "Captain", "DESCRIPTION": "管理 Captain AI 的用量和點數。", "BUTTON_TXT": "購買更多點數", "DOCUMENTS": "文件", "RESPONSES": "點數", "UPGRADE": "Captain 在免費方案中不可用，立即升級以使用助理、Co-pilot 等功能。", "REFRESH_CREDITS": "重新整理" }, "CHAT_WITH_US": { "TITLE": "需要協助？", "DESCRIPTION": "帳單方面遇到問題？我們隨時為您提供協助。", "BUTTON_TXT": "與我們聯繫" }, "NO_BILLING_USER": "您的帳單帳戶正在設定中，請重新整理頁面後再試一次。", "TOPUP": { "BUY_CREDITS": "購買更多點數", "MODAL_TITLE": "購買 AI 點數", "MODAL_DESCRIPTION": "為 Captain AI 購買額外的點數。", "CREDITS": "點數", "ONE_TIME": "一次性", "POPULAR": "最熱門", "NOTE_TITLE": "注意：", "NOTE_DESCRIPTION": "點數會立即加入並於 6 個月後到期。使用點數需要有效的訂閱。購買的點數將在每月方案點數用完後才會使用。", "CANCEL": "取消", "PURCHASE": "購買點數", "LOADING": "正在載入選項...", "FETCH_ERROR": "無法載入點數選項，請再試一次。", "PURCHASE_ERROR": "購買處理失敗，請再試一次。", "PURCHASE_SUCCESS": "已成功將 {credits} 點數加入您的帳戶", "CONFIRM": { "TITLE": "確認購買", "DESCRIPTION": "您即將以 {amount} 購買 {credits} 點數。", "INSTANT_DEDUCTION_NOTE": "確認後將立即從您的已儲存信用卡扣款。", "GO_BACK": "返回", "CONFIRM_PURCHASE": "確認購買" } } }, "SECURITY_SETTINGS": { "TITLE": "安全性", "DESCRIPTION": "管理您的帳戶安全設定。", "LINK_TEXT": "了解更多關於 SAML SSO", "SAML_DISABLED_MESSAGE": "SAML SSO 目前已停用。請聯繫您的管理員以啟用此功能。", "SAML": { "TITLE": "SAML SSO", "NOTE": "為您的帳戶設定 SAML 單一登入。使用者將透過您的身份提供者進行驗證，而非使用電子郵件／密碼。", "ACS_URL": { "LABEL": "ACS URL", "TOOLTIP": "Assertion Consumer Service URL - 在您的 IdP 中將此 URL 設定為 SAML 回應的目的地" }, "SSO_URL": { "LABEL": "SSO URL", "HELP": "SAML 驗證請求將發送至此 URL", "PLACEHOLDER": "https://your-idp.com/saml/sso" }, "CERTIFICATE": { "LABEL": "PEM 格式的簽章憑證", "HELP": "來自您身份提供者的公開憑證，用於驗證 SAML 回應", "PLACEHOLDER": "-----BEGIN CERTIFICATE-----\nMIIC..." }, "FINGERPRINT": { "LABEL": "指紋", "TOOLTIP": "憑證的 SHA-1 指紋 - 用此指紋在您的 IdP 設定中驗證憑證" }, "COPY_SUCCESS": "已複製到剪貼簿", "SP_ENTITY_ID": { "LABEL": "SP Entity ID", "HELP": "此應用程式作為服務提供者的唯一識別碼（自動產生）。", "TOOLTIP": "Chatwoot 作為服務提供者的唯一識別碼 - 請在您的 IdP 設定中進行配置" }, "IDP_ENTITY_ID": { "LABEL": "身份提供者 Entity ID", "HELP": "您的身份提供者的唯一識別碼（通常可在 IdP 設定中找到）", "PLACEHOLDER": "https://your-idp.com/saml" }, "UPDATE_BUTTON": "更新 SAML 設定", "API": { "SUCCESS": "SAML 設定已成功更新", "ERROR": "更新 SAML 設定失敗", "ERROR_LOADING": "載入 SAML 設定失敗", "DISABLED": "SAML 設定已成功停用" }, "VALIDATION": { "REQUIRED_FIELDS": "SSO URL、身份提供者 Entity ID 和憑證為必填欄位", "SSO_URL_ERROR": "請輸入有效的 SSO URL", "CERTIFICATE_ERROR": "憑證為必填欄位", "IDP_ENTITY_ID_ERROR": "身份提供者 Entity ID 為必填欄位" }, "ENTERPRISE_PAYWALL": { "AVAILABLE_ON": "SAML SSO 功能僅在企業版方案中提供。", "UPGRADE_PROMPT": "升級至企業版方案以使用 SAML 單一登入及其他進階安全功能。", "ASK_ADMIN": "請聯繫您的管理員進行升級。" }, "PAYWALL": { "TITLE": "升級以啟用 SAML SSO", "AVAILABLE_ON": "SAML SSO 功能僅在企業版方案中提供。", "UPGRADE_PROMPT": "升級您的方案以使用 SAML 單一登入及其他進階功能。", "UPGRADE_NOW": "立即升級", "CANCEL_ANYTIME": "您可以隨時變更或取消您的方案" }, "ATTRIBUTE_MAPPING": { "TITLE": "SAML 屬性設定", "DESCRIPTION": "以下屬性對應必須在您的身份提供者中進行設定" }, "INFO_SECTION": { "TITLE": "服務提供者資訊", "TOOLTIP": "複製這些值並在您的身份提供者中進行設定，以建立 SAML 連線" } } }, "CONVERSATION_WORKFLOW": { "INDEX": { "HEADER": { "TITLE": "對話工作流程", "DESCRIPTION": "設定對話解決的規則和必填欄位。" } }, "REQUIRED_ATTRIBUTES": { "TITLE": "解決時必填的屬性", "DESCRIPTION": "解決對話時，系統會提示客服人員填寫尚未完成的屬性。", "NO_ATTRIBUTES": "尚未新增任何屬性", "ADD": { "TITLE": "新增屬性", "SEARCH_PLACEHOLDER": "搜尋屬性" }, "SAVE": { "SUCCESS": "必填屬性已更新", "ERROR": "無法更新必填屬性，請再試一次" }, "MODAL": { "TITLE": "解決對話", "DESCRIPTION": "請在解決此對話前填寫以下自訂屬性", "ACTIONS": { "RESOLVE": "解決對話", "CANCEL": "取消" }, "PLACEHOLDERS": { "TEXT": "輸入備註...", "NUMBER": "輸入數字", "LINK": "新增連結", "DATE": "選擇日期", "LIST": "選擇選項" }, "CHECKBOX": { "YES": "是", "NO": "否" } }, "PAYWALL": { "TITLE": "升級以使用必填屬性功能", "AVAILABLE_ON": "對話必填屬性功能在商務版和企業版方案中提供。", "UPGRADE_PROMPT": "升級您的方案，以在對話解決前提示客服人員填寫必填屬性。", "UPGRADE_NOW": "立即升級", "CANCEL_ANYTIME": "您可以隨時變更或取消您的方案" }, "ENTERPRISE_PAYWALL": { "AVAILABLE_ON": "對話必填屬性功能在付費方案中提供。", "UPGRADE_PROMPT": "升級至付費方案，以在對話解決前強制要求填寫必填屬性。", "ASK_ADMIN": "請聯繫您的管理員進行升級。" } } }, "CREATE_ACCOUNT": { "NO_ACCOUNT_WARNING": "糟糕！找不到任何 Chatwoot 帳戶。請建立新帳戶以繼續。", "NEW_ACCOUNT": "新帳戶", "SELECTOR_SUBTITLE": "建立新帳戶", "API": { "SUCCESS_MESSAGE": "帳戶已成功建立", "EXIST_MESSAGE": "帳戶已存在", "ERROR_MESSAGE": "無法連接伺服器，請稍後再試" }, "FORM": { "NAME": { "LABEL": "公司名稱", "PLACEHOLDER": "Wayne Enterprises" }, "SUBMIT": "送出", "CANCEL": "取消" } }, "KEYBOARD_SHORTCUTS": { "TOGGLE_MODAL": "查看所有快捷鍵", "TITLE": { "OPEN_CONVERSATION": "開啟對話", "RESOLVE_AND_NEXT": "解決並移至下一個", "NAVIGATE_DROPDOWN": "瀏覽下拉選單項目", "RESOLVE_CONVERSATION": "解決對話", "GO_TO_CONVERSATION_DASHBOARD": "前往對話儀表板", "ADD_ATTACHMENT": "新增附件", "GO_TO_CONTACTS_DASHBOARD": "前往聯絡人儀表板", "TOGGLE_SIDEBAR": "切換側邊欄", "GO_TO_REPORTS_SIDEBAR": "前往報表側邊欄", "MOVE_TO_NEXT_TAB": "移至對話列表的下一個分頁", "GO_TO_SETTINGS": "前往設定", "SWITCH_TO_PRIVATE_NOTE": "切換至私人備註", "SWITCH_TO_REPLY": "切換至回覆", "TOGGLE_SNOOZE_DROPDOWN": "切換延後下拉選單" } }, "ASSIGNMENT_POLICY": { "INDEX": { "HEADER": { "TITLE": "客服指派", "DESCRIPTION": "定義政策以有效管理工作量，並根據收件匣和客服人員的需求分配對話。在此了解更多" }, "ASSIGNMENT_POLICY": { "TITLE": "指派政策", "DESCRIPTION": "管理收件匣中對話的指派方式。", "FEATURES": [ "依對話數量平均分配或依可用容量分配", "新增公平分配規則以避免任何客服人員過載", "將收件匣加入政策 - 每個收件匣一個政策" ] }, "AGENT_CAPACITY_POLICY": { "TITLE": "客服容量政策", "DESCRIPTION": "管理客服人員的工作量。", "FEATURES": [ "定義每個收件匣的最大對話數", "根據標籤和時間建立例外規則", "將客服人員加入政策 - 每位客服一個政策" ] } }, "AGENT_ASSIGNMENT_POLICY": { "INDEX": { "HEADER": { "TITLE": "指派政策", "CREATE_POLICY": "新增政策" }, "CARD": { "ORDER": "順序", "PRIORITY": "優先順序", "ACTIVE": "啟用中", "INACTIVE": "已停用", "POPOVER": "已加入的收件匣", "EDIT": "編輯" }, "NO_RECORDS_FOUND": "找不到指派政策" }, "CREATE": { "HEADER": { "TITLE": "建立指派政策" }, "CREATE_BUTTON": "建立政策", "API": { "SUCCESS_MESSAGE": "指派政策已成功建立", "ERROR_MESSAGE": "建立指派政策失敗", "INBOX_LINKED": "收件匣已連結至此政策" } }, "EDIT": { "HEADER": { "TITLE": "編輯指派政策" }, "EDIT_BUTTON": "更新政策", "CONFIRM_ADD_INBOX_DIALOG": { "TITLE": "新增收件匣", "DESCRIPTION": "{inboxName} 收件匣已連結至其他政策。確定要將其連結至此政策嗎？它將從另一個政策中解除連結。", "CONFIRM_BUTTON_LABEL": "繼續", "CANCEL_BUTTON_LABEL": "取消" }, "INBOX_LINK_PROMPT": { "TITLE": "將收件匣連結至政策", "DESCRIPTION": "您要將此收件匣連結至指派政策嗎？", "LINK_BUTTON": "連結收件匣", "CANCEL_BUTTON": "略過" }, "API": { "SUCCESS_MESSAGE": "指派政策已成功更新", "ERROR_MESSAGE": "更新指派政策失敗" }, "INBOX_API": { "ADD": { "SUCCESS_MESSAGE": "收件匣已成功加入政策", "ERROR_MESSAGE": "將收件匣加入政策失敗" }, "REMOVE": { "SUCCESS_MESSAGE": "收件匣已成功從政策中移除", "ERROR_MESSAGE": "將收件匣從政策中移除失敗" } } }, "FORM": { "NAME": { "LABEL": "政策名稱：", "PLACEHOLDER": "輸入政策名稱" }, "DESCRIPTION": { "LABEL": "描述：", "PLACEHOLDER": "輸入描述" }, "STATUS": { "LABEL": "狀態：", "PLACEHOLDER": "選擇狀態", "ACTIVE": "政策已啟用", "INACTIVE": "政策已停用" }, "ASSIGNMENT_ORDER": { "LABEL": "指派順序", "ROUND_ROBIN": { "LABEL": "輪流分配", "DESCRIPTION": "在客服人員之間平均分配對話。" }, "BALANCED": { "LABEL": "平衡分配", "DESCRIPTION": "根據可用容量分配對話。", "PREMIUM_MESSAGE": "升級以使用平衡分配和客服容量管理功能。", "PREMIUM_BADGE": "進階版" } }, "ASSIGNMENT_PRIORITY": { "LABEL": "指派優先順序", "EARLIEST_CREATED": { "LABEL": "最早建立", "DESCRIPTION": "最先建立的對話優先被指派。" }, "LONGEST_WAITING": { "LABEL": "等待最久", "DESCRIPTION": "等待時間最長的對話優先被指派。" } }, "FAIR_DISTRIBUTION": { "LABEL": "公平分配政策", "DESCRIPTION": "設定在時間區間內每位客服人員可被指派的最大對話數，以避免任何一位客服人員過載。此必填欄位預設為每小時 100 則對話。", "INPUT_MAX": "最大指派數", "DURATION": "每位客服人員在每段時間內的對話數" }, "INBOXES": { "LABEL": "已加入的收件匣", "DESCRIPTION": "新增適用此政策的收件匣。", "ADD_BUTTON": "新增收件匣", "DROPDOWN": { "SEARCH_PLACEHOLDER": "搜尋並選擇要新增的收件匣", "ADD_BUTTON": "新增" }, "EMPTY_STATE": "此政策尚未加入任何收件匣，請新增收件匣以開始使用", "API": { "SUCCESS_MESSAGE": "收件匣已成功加入政策", "ERROR_MESSAGE": "將收件匣加入政策失敗" } } }, "DELETE_POLICY": { "SUCCESS_MESSAGE": "指派政策已成功刪除", "ERROR_MESSAGE": "刪除指派政策失敗" } }, "AGENT_CAPACITY_POLICY": { "INDEX": { "HEADER": { "TITLE": "客服容量", "CREATE_POLICY": "新增政策" }, "CARD": { "POPOVER": "已加入的客服人員", "EDIT": "編輯" }, "NO_RECORDS_FOUND": "找不到客服容量政策" }, "CREATE": { "HEADER": { "TITLE": "建立客服容量政策" }, "CREATE_BUTTON": "建立政策", "API": { "SUCCESS_MESSAGE": "客服容量政策已成功建立", "ERROR_MESSAGE": "建立客服容量政策失敗" } }, "EDIT": { "HEADER": { "TITLE": "編輯客服容量政策" }, "EDIT_BUTTON": "更新政策", "CONFIRM_ADD_AGENT_DIALOG": { "TITLE": "新增客服人員", "DESCRIPTION": "{agentName} 已連結至其他政策。確定要將其連結至此政策嗎？它將從另一個政策中解除連結。", "CONFIRM_BUTTON_LABEL": "繼續", "CANCEL_BUTTON_LABEL": "取消" }, "API": { "SUCCESS_MESSAGE": "客服容量政策已成功更新", "ERROR_MESSAGE": "更新客服容量政策失敗" }, "AGENT_API": { "ADD": { "SUCCESS_MESSAGE": "客服人員已成功加入政策", "ERROR_MESSAGE": "將客服人員加入政策失敗" }, "REMOVE": { "SUCCESS_MESSAGE": "客服人員已成功從政策中移除", "ERROR_MESSAGE": "將客服人員從政策中移除失敗" } }, "INBOX_LIMIT_API": { "ADD": { "SUCCESS_MESSAGE": "收件匣限制已成功新增", "ERROR_MESSAGE": "新增收件匣限制失敗" }, "UPDATE": { "SUCCESS_MESSAGE": "收件匣限制已成功更新", "ERROR_MESSAGE": "更新收件匣限制失敗" }, "DELETE": { "SUCCESS_MESSAGE": "收件匣限制已成功刪除", "ERROR_MESSAGE": "刪除收件匣限制失敗" } } }, "FORM": { "NAME": { "LABEL": "政策名稱：", "PLACEHOLDER": "輸入政策名稱" }, "DESCRIPTION": { "LABEL": "描述：", "PLACEHOLDER": "輸入描述" }, "INBOX_CAPACITY_LIMIT": { "LABEL": "收件匣容量限制", "ADD_BUTTON": "新增收件匣", "FIELD": { "SELECT_INBOX": "選擇收件匣", "MAX_CONVERSATIONS": "最大對話數", "SET_LIMIT": "設定限制" }, "EMPTY_STATE": "尚未設定收件匣限制" }, "EXCLUSION_RULES": { "LABEL": "排除規則", "DESCRIPTION": "符合以下條件的對話將不計入客服容量", "TAGS": { "LABEL": "排除標記了特定標籤的對話", "ADD_TAG": "新增標籤", "DROPDOWN": { "SEARCH_PLACEHOLDER": "搜尋並選擇要新增的標籤" }, "EMPTY_STATE": "此政策尚未新增任何標籤。" }, "DURATION": { "LABEL": "排除超過指定時間的對話", "PLACEHOLDER": "設定時間" } }, "USERS": { "LABEL": "已指派的客服人員", "DESCRIPTION": "新增適用此政策的客服人員。", "ADD_BUTTON": "新增客服人員", "DROPDOWN": { "SEARCH_PLACEHOLDER": "搜尋並選擇要新增的客服人員", "ADD_BUTTON": "新增" }, "EMPTY_STATE": "尚未新增客服人員", "API": { "SUCCESS_MESSAGE": "客服人員已成功加入政策", "ERROR_MESSAGE": "將客服人員加入政策失敗" } } }, "DELETE_POLICY": { "SUCCESS_MESSAGE": "客服容量政策已成功刪除", "ERROR_MESSAGE": "刪除客服容量政策失敗" } }, "DELETE_POLICY": { "TITLE": "刪除政策", "DESCRIPTION": "確定要刪除此政策嗎？此操作無法復原。", "CONFIRM_BUTTON_LABEL": "刪除", "CANCEL_BUTTON_LABEL": "取消" } } }