{ "INTEGRATION_SETTINGS": { "SHOPIFY": { "DELETE": { "TITLE": "Delete Shopify Integration", "MESSAGE": "Are you sure you want to delete the Shopify integration?" }, "STORE_URL": { "TITLE": "Connect Shopify Store", "LABEL": "Store URL", "PLACEHOLDER": "your-store.myshopify.com", "HELP": "Enter your Shopify store's myshopify.com URL", "CANCEL": "取消", "SUBMIT": "Connect Store" }, "ERROR": "There was an error connecting to Shopify. Please try again or contact support if the issue persists." }, "HEADER": "集成设置", "DESCRIPTION": "Chatwoot 集成了多种工具和服务,以提高团队效率。浏览以下列表以配置您喜欢的应用程序。", "LEARN_MORE": "了解更多关于集成的信息", "LOADING": "正在获取集成", "CAPTAIN": { "DISABLED": "您的账户未启用 Captain。", "CLICK_HERE_TO_CONFIGURE": "点击此处配置", "LOADING_CONSOLE": "正在加载 Captain 控制台……", "FAILED_TO_LOAD_CONSOLE": "加载 Captain 控制台失败。请刷新页面并重试。" }, "WEBHOOK": { "SUBSCRIBED_EVENTS": "订阅事件", "LEARN_MORE": "了解更多关于 Webhooks 的信息", "FORM": { "CANCEL": "取消", "DESC": "Webhook 事件为您提供了有关 Chatwoot 账户中发生的事情的实时信息。请输入一个有效的 URL 来配置回调。", "SUBSCRIPTIONS": { "LABEL": "事件", "EVENTS": { "CONVERSATION_CREATED": "对话创建", "CONVERSATION_STATUS_CHANGED": "对话状态已更改", "CONVERSATION_UPDATED": "对话已更新", "MESSAGE_CREATED": "消息已创建", "MESSAGE_UPDATED": "消息已更新", "WEBWIDGET_TRIGGERED": "用户打开实时聊天小部件", "CONTACT_CREATED": "联系人已创建", "CONTACT_UPDATED": "联系人已更新" } }, "END_POINT": { "LABEL": "Webhook 网址", "PLACEHOLDER": "例如:{webhookExampleURL}", "ERROR": "请输入一个有效的 URL" }, "EDIT_SUBMIT": "更新 Webhook", "ADD_SUBMIT": "创建 Webhook" }, "TITLE": "回调接口地址", "CONFIGURE": "配置", "HEADER": "Webhook 设置", "HEADER_BTN_TXT": "添加新的 Webhook", "LOADING": "正在获取已添加的 Webhooks", "SEARCH_404": "没有任何项目符合此查询", "SIDEBAR_TXT": "

Webhooks

Webhooks 是 HTTP 回调,可以为每个账户定义。它们由诸如在 Chatwoot 中创建消息等事件触发。您可以为此账户创建多个 Webhooks。

要创建一个 Webhook,点击 添加新的 Webhook 按钮。您也可以通过点击删除按钮删除任何现有的 Webhook。

", "LIST": { "404": "此账户没有配置 Webhooks。", "TITLE": "管理 Webhooks", "TABLE_HEADER": { "WEBHOOK_ENDPOINT": "Webhook 端点", "ACTIONS": "操作" } }, "EDIT": { "BUTTON_TEXT": "编辑", "TITLE": "编辑 Webhook", "API": { "SUCCESS_MESSAGE": "Webhook 配置更新成功", "ERROR_MESSAGE": "无法连接服务器,请稍后再试" } }, "ADD": { "CANCEL": "取消操作", "TITLE": "添加新的 Webhook", "API": { "SUCCESS_MESSAGE": "Webhook 配置添加成功", "ERROR_MESSAGE": "无法连接服务器,请稍后再试" } }, "DELETE": { "BUTTON_TEXT": "删除", "API": { "SUCCESS_MESSAGE": "Webhook 删除成功", "ERROR_MESSAGE": "无法连接服务器,请稍后再试" }, "CONFIRM": { "TITLE": "确认删除", "MESSAGE": "您确定要删除该 Webhook 吗?({webhookURL})", "YES": "是,删除", "NO": "否,保留它" } } }, "SLACK": { "DELETE": "删除", "DELETE_CONFIRMATION": { "TITLE": "删除集成", "MESSAGE": "您确定要删除该集成吗?这样做将导致您无法在 Slack 工作区中访问对话。" }, "HELP_TEXT": { "TITLE": "使用 Slack 集成?", "BODY": "通过此集成,所有传入的对话将同步到您的 Slack 工作区中的 ***{selectedChannelName}*** 频道。您可以直接在频道中管理所有客户对话,再也不会错过任何消息。\n\n以下是该集成的主要功能:\n\n**从 Slack 回复对话:** 要在 ***{selectedChannelName}*** Slack 频道中回复对话,只需输入您的消息并将其作为线程发送。这将通过 Chatwoot 创建对客户的回复。就是这么简单!\n\n**创建私密笔记:** 如果您想创建私密笔记而不是回复,请在消息开头加上 ***`note:`***。这将确保您的消息保持私密,不会对客户可见。\n\n**关联客服资料:** 如果在 Slack 上回复的人拥有与 Chatwoot 中相同电子邮件的客服资料,回复将自动与该客服资料关联。这意味着您可以轻松跟踪谁在何时说了什么。另一方面,如果回复者没有关联的客服资料,回复将显示为机器人资料。", "SELECTED": "已选择" }, "SELECT_CHANNEL": { "OPTION_LABEL": "选择一个频道", "UPDATE": "更新", "BUTTON_TEXT": "连接频道", "DESCRIPTION": "您的 Slack 工作区现已与 Chatwoot 连接。但是,集成当前处于非活动状态。要激活集成并将频道连接到 Chatwoot,请点击下面的按钮。\n\n**注意:** 如果您尝试连接私有频道,请在进行此步骤之前将 Chatwoot 应用添加到 Slack 频道。", "ATTENTION_REQUIRED": "需要关注", "EXPIRED": "您的 Slack 集成已过期。要继续在 Slack 上接收消息,请删除该集成并重新连接您的工作区。" }, "UPDATE_ERROR": "更新集成时出错,请重试", "UPDATE_SUCCESS": "频道连接成功", "FAILED_TO_FETCH_CHANNELS": "获取 Slack 频道时出错,请重试" }, "DYTE": { "CLICK_HERE_TO_JOIN": "点击此处加入", "LEAVE_THE_ROOM": "离开房间", "START_VIDEO_CALL_HELP_TEXT": "与客户开始新的视频通话", "JOIN_ERROR": "加入通话时出错,请重试", "CREATE_ERROR": "创建会议链接时出错,请重试" }, "OPEN_AI": { "AI_ASSIST": "AI 助手", "WITH_AI": " 使用 AI {option} ", "OPTIONS": { "REPLY_SUGGESTION": "回复建议", "SUMMARIZE": "总结", "REPHRASE": "改进写作", "FIX_SPELLING_GRAMMAR": "修正拼写和语法", "SHORTEN": "缩短", "EXPAND": "扩展", "MAKE_FRIENDLY": "将消息语气改为友好", "MAKE_FORMAL": "使用正式语气", "SIMPLIFY": "简化" }, "ASSISTANCE_MODAL": { "DRAFT_TITLE": "草稿内容", "GENERATED_TITLE": "生成内容", "AI_WRITING": "AI 正在写作", "BUTTONS": { "APPLY": "使用此建议", "CANCEL": "取消" } }, "CTA_MODAL": { "TITLE": "集成 OpenAI", "DESC": "通过 OpenAI 的 GPT 模型为您的仪表板带来高级 AI 功能。要开始,请输入您 OpenAI 账户的 API 密钥。", "KEY_PLACEHOLDER": "输入您的 OpenAI API 密钥", "BUTTONS": { "NEED_HELP": "需要帮助?", "DISMISS": "取消", "FINISH": "完成设置" }, "DISMISS_MESSAGE": "您可以稍后随时设置 OpenAI 集成。", "SUCCESS_MESSAGE": "OpenAI 集成设置成功" }, "TITLE": "通过 AI 改进", "SUMMARY_TITLE": "通过 AI 总结", "REPLY_TITLE": "通过 AI 回复建议", "SUBTITLE": "将根据您的当前草稿生成改进的回复。", "TONE": { "TITLE": "语气", "OPTIONS": { "PROFESSIONAL": "专业", "FRIENDLY": "友好" } }, "BUTTONS": { "GENERATE": "生成", "GENERATING": "生成中...", "CANCEL": "取消" }, "GENERATE_ERROR": "处理内容时出错,请重试" }, "DELETE": { "BUTTON_TEXT": "删除", "API": { "SUCCESS_MESSAGE": "集成已成功删除" } }, "CONNECT": { "BUTTON_TEXT": "连接" }, "DASHBOARD_APPS": { "TITLE": "仪表板应用", "HEADER_BTN_TXT": "添加新的仪表板应用", "SIDEBAR_TXT": "

仪表板应用

仪表板应用允许组织将应用程序嵌入 Chatwoot 仪表板中,以便为客服人员提供上下文信息。此功能允许您独立创建应用程序并将其嵌入仪表板中,以提供用户信息、他们的订单或以前的付款历史记录。

当您使用 Chatwoot 仪表板嵌入应用程序时,您的应用程序将作为窗口事件获取对话和联系人的上下文信息。在您的页面上实现消息事件的监听器以接收上下文信息。

要添加新的仪表板应用,请点击“添加新的仪表板应用”按钮。

", "DESCRIPTION": "仪表板应用允许组织将应用程序嵌入仪表板中,以便为客服人员提供上下文信息。此功能允许您独立创建应用程序并将其嵌入仪表板中,以提供用户信息、他们的订单或以前的付款历史记录。", "LEARN_MORE": "了解更多关于仪表板应用的信息", "LIST": { "404": "此账户尚未配置任何仪表板应用", "LOADING": "正在获取仪表板应用...", "TABLE_HEADER": { "NAME": "姓名", "ENDPOINT": "端点" }, "EDIT_TOOLTIP": "编辑应用", "DELETE_TOOLTIP": "删除应用" }, "FORM": { "TITLE_LABEL": "姓名", "TITLE_PLACEHOLDER": "输入您的仪表板应用的名称", "TITLE_ERROR": "仪表板应用的名称是必需的", "URL_LABEL": "端点", "URL_PLACEHOLDER": "输入您的应用托管的端点 URL", "URL_ERROR": "需要有效的 URL" }, "CREATE": { "HEADER": "添加新的仪表板应用", "FORM_SUBMIT": "提交", "FORM_CANCEL": "取消", "API_SUCCESS": "仪表板应用配置成功", "API_ERROR": "无法创建应用,请稍后重试" }, "UPDATE": { "HEADER": "编辑仪表板应用", "FORM_SUBMIT": "更新", "FORM_CANCEL": "取消", "API_SUCCESS": "仪表板应用更新成功", "API_ERROR": "无法更新应用,请稍后重试" }, "DELETE": { "CONFIRM_YES": "是,删除它", "CONFIRM_NO": "否,保留它", "TITLE": "确认删除", "MESSAGE": "您确定要删除该应用 - {appName} 吗?", "API_SUCCESS": "仪表板应用删除成功", "API_ERROR": "无法删除应用,请稍后重试" } }, "LINEAR": { "ADD_OR_LINK_BUTTON": "创建/链接 Linear 问题", "LOADING": "正在获取 Linear 问题...", "LOADING_ERROR": "获取 Linear 问题时出错,请重试", "CREATE": "创建", "LINK": { "SEARCH": "搜索问题", "SELECT": "选择问题", "TITLE": "链接", "EMPTY_LIST": "未找到 Linear 问题", "LOADING": "加载中", "ERROR": "获取 Linear 问题时出错,请重试", "LINK_SUCCESS": "问题链接成功", "LINK_ERROR": "链接问题时出错,请重试", "LINK_TITLE": "对话 (#{conversationId}) 与 {name}" }, "ADD_OR_LINK": { "TITLE": "创建/链接 Linear 问题", "DESCRIPTION": "从对话中创建 Linear 问题,或链接现有问题以进行无缝跟踪。", "FORM": { "TITLE": { "LABEL": "标题", "PLACEHOLDER": "输入标题", "REQUIRED_ERROR": "标题是必填项" }, "DESCRIPTION": { "LABEL": "描述", "PLACEHOLDER": "输入描述" }, "TEAM": { "LABEL": "团队", "PLACEHOLDER": "选择团队", "SEARCH": "搜索团队", "REQUIRED_ERROR": "团队是必填项" }, "ASSIGNEE": { "LABEL": "负责人", "PLACEHOLDER": "选择负责人", "SEARCH": "搜索负责人" }, "PRIORITY": { "LABEL": "优先级", "PLACEHOLDER": "选择优先级", "SEARCH": "搜索优先级" }, "LABEL": { "LABEL": "标签", "PLACEHOLDER": "选择标签", "SEARCH": "搜索标签" }, "STATUS": { "LABEL": "状态", "PLACEHOLDER": "选择状态", "SEARCH": "搜索状态" }, "PROJECT": { "LABEL": "项目", "PLACEHOLDER": "选择项目", "SEARCH": "搜索项目" } }, "CREATE": "创建", "CANCEL": "取消", "CREATE_SUCCESS": "问题创建成功", "CREATE_ERROR": "创建问题时出错,请重试", "LOADING_TEAM_ERROR": "获取团队时出错,请重试", "LOADING_TEAM_ENTITIES_ERROR": "获取团队实体时出错,请重试" }, "ISSUE": { "STATUS": "状态", "PRIORITY": "优先级", "ASSIGNEE": "负责人", "LABELS": "标签", "CREATED_AT": "创建于 {createdAt}" }, "UNLINK": { "TITLE": "取消链接", "SUCCESS": "问题取消链接成功", "ERROR": "取消链接问题时出错,请重试" }, "DELETE": { "TITLE": "您确定要删除该集成吗?", "MESSAGE": "您确定要删除该集成吗?", "CONFIRM": "是,删除", "CANCEL": "取消" } } }, "CAPTAIN": { "NAME": "Captain", "HEADER_KNOW_MORE": "了解更多", "COPILOT": { "SEND_MESSAGE": "发送消息...", "EMPTY_MESSAGE": "There was an error generating the response. Please try again.", "LOADER": "Captain 正在思考", "YOU": "您", "USE": "使用此", "RESET": "重置", "SELECT_ASSISTANT": "选择助手" }, "PLAYGROUND": { "USER": "您", "ASSISTANT": "助手", "MESSAGE_PLACEHOLDER": "输入您的消息...", "HEADER": "Playground", "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.", "CREDIT_NOTE": "Messages sent here will count toward your Captain credits." }, "PAYWALL": { "TITLE": "升级以使用 Captain AI", "AVAILABLE_ON": "Captain 在免费计划中不可用。", "UPGRADE_PROMPT": "升级您的计划以获取我们的助手、副驾驶等功能。", "UPGRADE_NOW": "立即升级", "CANCEL_ANYTIME": "您可以随时更改或取消您的计划" }, "ENTERPRISE_PAYWALL": { "AVAILABLE_ON": "Captain AI 功能仅在付费计划中可用。", "UPGRADE_PROMPT": "升级您的计划以获取我们的助手、副驾驶等功能。", "ASK_ADMIN": "请联系您的管理员进行升级。" }, "BANNER": { "RESPONSES": "您已使用超过 80% 的回复限制。要继续使用 Captain AI,请升级。", "DOCUMENTS": "文档限制已满。升级以继续使用 Captain AI。" }, "FORM": { "CANCEL": "取消", "CREATE": "创建", "EDIT": "更新" }, "ASSISTANTS": { "HEADER": "助手", "ADD_NEW": "创建新的助手", "DELETE": { "TITLE": "您确定要删除该文档吗?", "DESCRIPTION": "此操作是永久性的。删除此文档将永久删除所有生成的知识。", "CONFIRM": "是,删除", "SUCCESS_MESSAGE": "文档已成功删除", "ERROR_MESSAGE": "删除文档时出错,请重试。" }, "FORM_DESCRIPTION": "填写以下详细信息以命名您的助手,描述其用途,并指定它将支持的产品。", "CREATE": { "TITLE": "创建助手", "SUCCESS_MESSAGE": "助手已成功创建", "ERROR_MESSAGE": "创建助手时出错,请重试。" }, "FORM": { "UPDATE": "更新", "SECTIONS": { "BASIC_INFO": "Basic Information", "SYSTEM_MESSAGES": "System Messages", "INSTRUCTIONS": "Instructions", "FEATURES": "特性", "TOOLS": "Tools " }, "NAME": { "LABEL": "姓名:", "PLACEHOLDER": "Enter assistant name" }, "DESCRIPTION": { "LABEL": "描述信息", "PLACEHOLDER": "Enter assistant description" }, "PRODUCT_NAME": { "LABEL": "产品名称", "PLACEHOLDER": "Enter product name" }, "WELCOME_MESSAGE": { "LABEL": "Welcome Message", "PLACEHOLDER": "Enter welcome message" }, "HANDOFF_MESSAGE": { "LABEL": "Handoff Message", "PLACEHOLDER": "Enter handoff message" }, "RESOLUTION_MESSAGE": { "LABEL": "Resolution Message", "PLACEHOLDER": "Enter resolution message" }, "INSTRUCTIONS": { "LABEL": "Instructions", "PLACEHOLDER": "Enter instructions for the assistant" }, "FEATURES": { "TITLE": "特性", "ALLOW_CONVERSATION_FAQS": "从已解决的对话中生成常见问题", "ALLOW_MEMORIES": "从客户互动中捕获关键细节作为记忆" } }, "EDIT": { "TITLE": "更新助手", "SUCCESS_MESSAGE": "助手已成功更新", "ERROR_MESSAGE": "更新助手时出错,请重试", "NOT_FOUND": "Could not find the assistant. Please try again." }, "OPTIONS": { "EDIT_ASSISTANT": "编辑助手", "DELETE_ASSISTANT": "删除助手", "VIEW_CONNECTED_INBOXES": "查看连接的收件箱" }, "EMPTY_STATE": { "TITLE": "没有可用的文档", "SUBTITLE": "文档用于为您的助手生成常见问题。您可以导入文档以为您的助手提供上下文。", "FEATURE_SPOTLIGHT": { "TITLE": "助理队长", "NOTE": "助理队长直接与客户互动,从您的帮助文档和过去的对话中学习,并提供即时、准确的回复。它处理初始查询,快速解决问题,在需要时再转接给客服人员。" } } }, "DOCUMENTS": { "HEADER": "文档", "ADD_NEW": "创建新文档", "RELATED_RESPONSES": { "TITLE": "相关常见问题", "DESCRIPTION": "这些常见问题直接从文档生成。" }, "FORM_DESCRIPTION": "输入文档的 URL 以将其添加为知识源,并选择要关联的助手。", "CREATE": { "TITLE": "添加文档", "SUCCESS_MESSAGE": "文档已成功创建", "ERROR_MESSAGE": "创建文档时出错,请重试" }, "FORM": { "URL": { "LABEL": "网址", "PLACEHOLDER": "输入文档的 URL", "ERROR": "请提供有效的文档 URL" }, "ASSISTANT": { "LABEL": "助手", "PLACEHOLDER": "选择助手", "ERROR": "助手字段是必需的" } }, "DELETE": { "TITLE": "您确定要删除该文档吗?", "DESCRIPTION": "此操作是永久性的。删除此文档将永久删除所有生成的知识。", "CONFIRM": "是,删除", "SUCCESS_MESSAGE": "文档已成功删除", "ERROR_MESSAGE": "删除文档时出错,请重试" }, "OPTIONS": { "VIEW_RELATED_RESPONSES": "查看相关常见问题", "DELETE_DOCUMENT": "删除文档" }, "EMPTY_STATE": { "TITLE": "没有可用的文档", "SUBTITLE": "文档用于为您的助手生成常见问题。您可以导入文档以为您的助手提供上下文。", "FEATURE_SPOTLIGHT": { "TITLE": "Captain 文档", "NOTE": "在 Captain 中的文档作为助理的知识资源。通过连接您的帮助中心或指南,Captain 可以分析内容并为客户询问提供准确的回答。" } } }, "RESPONSES": { "HEADER": "常见问题", "ADD_NEW": "创建新常见问题", "DOCUMENTABLE": { "CONVERSATION": "对话 #{id}" }, "SELECTED": "{count} 已选择", "BULK_APPROVE_BUTTON": "批准", "BULK_DELETE_BUTTON": "删除", "BULK_APPROVE": { "SUCCESS_MESSAGE": "常见问题已成功批准", "ERROR_MESSAGE": "批准常见问题时出错,请重试" }, "BULK_DELETE": { "TITLE": "删除常见问题?", "DESCRIPTION": "您确定要删除选中的常见问题吗?此操作无法撤销。", "CONFIRM": "是,全部删除", "SUCCESS_MESSAGE": "常见问题已成功删除", "ERROR_MESSAGE": "删除常见问题时出错,请重试" }, "DELETE": { "TITLE": "您确定要删除该常见问题吗?", "DESCRIPTION": "", "CONFIRM": "是,删除", "SUCCESS_MESSAGE": "常见问题已成功删除", "ERROR_MESSAGE": "删除常见问题时出错,请重试" }, "FILTER": { "ASSISTANT": "助手:{selected}", "STATUS": "状态:{selected}", "ALL_ASSISTANTS": "所有" }, "STATUS": { "TITLE": "状态", "PENDING": "待处理", "APPROVED": "已批准", "ALL": "所有" }, "FORM_DESCRIPTION": "将问题及其对应的答案添加到知识库,并选择应关联的助手。", "CREATE": { "TITLE": "添加常见问题", "SUCCESS_MESSAGE": "响应已成功添加", "ERROR_MESSAGE": "添加响应时出错,请重试" }, "FORM": { "QUESTION": { "LABEL": "问题", "PLACEHOLDER": "在此输入问题", "ERROR": "请提供有效的问题" }, "ANSWER": { "LABEL": "答案", "PLACEHOLDER": "在此输入答案", "ERROR": "请提供有效的答案" }, "ASSISTANT": { "LABEL": "助手", "PLACEHOLDER": "选择助手", "ERROR": "请选择助手" } }, "EDIT": { "TITLE": "更新常见问题", "SUCCESS_MESSAGE": "常见问题已成功更新", "ERROR_MESSAGE": "更新常见问题时出错,请重试", "APPROVE_SUCCESS_MESSAGE": "常见问题已标记为已批准" }, "OPTIONS": { "APPROVE": "标记为已批准", "EDIT_RESPONSE": "编辑常见问题", "DELETE_RESPONSE": "删除常见问题" }, "EMPTY_STATE": { "TITLE": "未找到常见问题", "SUBTITLE": "常见问题帮助您的助手为客户提供快速准确的答案。它们可以从您的内容自动生成,也可以手动添加。", "FEATURE_SPOTLIGHT": { "TITLE": "Captain 常见问题", "NOTE": "Captain FAQs 检测常见的客户问题——无论是知识库中缺失的问题还是经常被问到的问题——并生成相关的常见问题以改善支持。您可以查看每个建议,并决定是否批准或拒绝它。" } } }, "INBOXES": { "HEADER": "连接的收件箱", "ADD_NEW": "连接新收件箱", "OPTIONS": { "DISCONNECT": "断开连接" }, "DELETE": { "TITLE": "您确定要断开收件箱的连接吗?", "DESCRIPTION": "", "CONFIRM": "是,删除", "SUCCESS_MESSAGE": "收件箱已成功断开连接", "ERROR_MESSAGE": "断开收件箱连接时出错,请重试" }, "FORM_DESCRIPTION": "选择要与助手连接的收件箱。", "CREATE": { "TITLE": "连接收件箱", "SUCCESS_MESSAGE": "收件箱已成功连接", "ERROR_MESSAGE": "连接收件箱时出错,请重试" }, "FORM": { "INBOX": { "LABEL": "收件箱", "PLACEHOLDER": "选择收件箱以部署助手", "ERROR": "需要选择收件箱" } }, "EMPTY_STATE": { "TITLE": "没有连接的收件箱", "SUBTITLE": "连接收件箱允许助手在处理客户初始问题后将对话转交给您。" } } } }