{ "REPORT": { "HEADER": "對話", "LOADING_CHART": "正在載入图表數據...", "NO_ENOUGH_DATA": "我們没有收到足夠的數據來生成報表，請稍後再試。", "DOWNLOAD_AGENT_REPORTS": "下載客服報告", "DATA_FETCHING_FAILED": "Failed to fetch data, please try again later.", "SUMMARY_FETCHING_FAILED": "Failed to fetch summary, please try again later.", "METRICS": { "CONVERSATIONS": { "NAME": "對話", "DESC": "(總計)" }, "INCOMING_MESSAGES": { "NAME": "收到的消息", "DESC": "(總計)" }, "OUTGOING_MESSAGES": { "NAME": "發送的消息", "DESC": "(總計)" }, "FIRST_RESPONSE_TIME": { "NAME": "First Response Time", "DESC": "( 平均)", "INFO_TEXT": "Total number of conversations used for computation:", "TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)" }, "RESOLUTION_TIME": { "NAME": "解決時間", "DESC": "( 平均)", "INFO_TEXT": "Total number of conversations used for computation:", "TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)" }, "RESOLUTION_COUNT": { "NAME": "已解決的數量", "DESC": "(總計)" }, "BOT_RESOLUTION_COUNT": { "NAME": "已解決的數量", "DESC": "(總計)" }, "BOT_HANDOFF_COUNT": { "NAME": "Handoff Count", "DESC": "(總計)" }, "REPLY_TIME": { "NAME": "Customer waiting time", "TOOLTIP_TEXT": "Waiting time is {metricValue} (based on {conversationCount} replies)", "DESC": "" } }, "DATE_RANGE_OPTIONS": { "LAST_7_DAYS": "最近7天", "LAST_30_DAYS": "最近30天", "LAST_3_MONTHS": "三個月內", "LAST_6_MONTHS": "六個月內", "LAST_YEAR": "去年", "CUSTOM_DATE_RANGE": "自定日期範圍" }, "CUSTOM_DATE_RANGE": { "CONFIRM": "套用", "PLACEHOLDER": "Select date range" }, "GROUP_BY_FILTER_DROPDOWN_LABEL": "Group By", "DURATION_FILTER_LABEL": "Duration", "GROUPING_OPTIONS": { "DAY": "Day", "WEEK": "Week", "MONTH": "Month", "YEAR": "Month" }, "GROUP_BY_DAY_OPTIONS": [ { "id": 1, "groupBy": "Day" } ], "GROUP_BY_WEEK_OPTIONS": [ { "id": 1, "groupBy": "Day" }, { "id": 2, "groupBy": "Week" } ], "GROUP_BY_MONTH_OPTIONS": [ { "id": 1, "groupBy": "Day" }, { "id": 2, "groupBy": "Week" }, { "id": 3, "groupBy": "Month" } ], "GROUP_BY_YEAR_OPTIONS": [ { "id": 1, "groupBy": "Day" }, { "id": 2, "groupBy": "Week" }, { "id": 3, "groupBy": "Month" } ], "BUSINESS_HOURS": "服務時間", "FILTER_ACTIONS": { "CLEAR_FILTER": "Clear filter", "EMPTY_LIST": "No results found" }, "PAGINATION": { "RESULTS": "Showing {start} to {end} of {total} results", "PER_PAGE_TEMPLATE": "{size} / page" } }, "AGENT_REPORTS": { "HEADER": "客服總覽", "DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.", "LOADING_CHART": "正在載入图表數據...", "NO_ENOUGH_DATA": "我們没有收到足夠的數據來生成報表，請稍後再試。", "DOWNLOAD_AGENT_REPORTS": "下載客服報告", "FILTER_DROPDOWN_LABEL": "選擇客服", "METRICS": { "CONVERSATIONS": { "NAME": "對話", "DESC": "(總計)" }, "INCOMING_MESSAGES": { "NAME": "收到的消息", "DESC": "(總計)" }, "OUTGOING_MESSAGES": { "NAME": "發送的消息", "DESC": "(總計)" }, "FIRST_RESPONSE_TIME": { "NAME": "First Response Time", "DESC": "( 平均)", "INFO_TEXT": "Total number of conversations used for computation:", "TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)" }, "RESOLUTION_TIME": { "NAME": "解決時間", "DESC": "( 平均)", "INFO_TEXT": "Total number of conversations used for computation:", "TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)" }, "RESOLUTION_COUNT": { "NAME": "已解決的數量", "DESC": "(總計)" } }, "DATE_RANGE": [ { "id": 0, "name": "最近7天" }, { "id": 1, "name": "最近30天" }, { "id": 2, "name": "三個月內" }, { "id": 3, "name": "六個月內" }, { "id": 4, "name": "去年" }, { "id": 5, "name": "Custom date range" } ], "CUSTOM_DATE_RANGE": { "CONFIRM": "套用", "PLACEHOLDER": "選擇日期範圍" } }, "LABEL_REPORTS": { "HEADER": "Labels Overview", "LOADING_CHART": "正在載入图表數據...", "NO_ENOUGH_DATA": "我們没有收到足夠的數據來生成報表，請稍後再試。", "DOWNLOAD_LABEL_REPORTS": "Download label reports", "FILTER_DROPDOWN_LABEL": "Select Label", "METRICS": { "CONVERSATIONS": { "NAME": "對話", "DESC": "(總計)" }, "INCOMING_MESSAGES": { "NAME": "收到的消息", "DESC": "(總計)" }, "OUTGOING_MESSAGES": { "NAME": "發送的消息", "DESC": "(總計)" }, "FIRST_RESPONSE_TIME": { "NAME": "First Response Time", "DESC": "( 平均)", "INFO_TEXT": "Total number of conversations used for computation:", "TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)" }, "RESOLUTION_TIME": { "NAME": "解決時間", "DESC": "( 平均)", "INFO_TEXT": "Total number of conversations used for computation:", "TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)" }, "RESOLUTION_COUNT": { "NAME": "已解決的數量", "DESC": "(總計)" } }, "DATE_RANGE": [ { "id": 0, "name": "最近7天" }, { "id": 1, "name": "最近30天" }, { "id": 2, "name": "三個月內" }, { "id": 3, "name": "六個月內" }, { "id": 4, "name": "去年" }, { "id": 5, "name": "自定日期範圍" } ], "CUSTOM_DATE_RANGE": { "CONFIRM": "套用", "PLACEHOLDER": "選擇日期範圍" } }, "INBOX_REPORTS": { "HEADER": "Inbox Overview", "DESCRIPTION": "Quickly view your inbox performance with key metrics like conversations, response times, resolution times, and resolved cases—all in one place. Click an inbox name for more details.", "LOADING_CHART": "正在載入图表數據...", "NO_ENOUGH_DATA": "我們没有收到足夠的數據來生成報表，請稍後再試。", "DOWNLOAD_INBOX_REPORTS": "Download inbox reports", "FILTER_DROPDOWN_LABEL": "選擇收件匣", "METRICS": { "CONVERSATIONS": { "NAME": "對話", "DESC": "(總計)" }, "INCOMING_MESSAGES": { "NAME": "收到的消息", "DESC": "(總計)" }, "OUTGOING_MESSAGES": { "NAME": "發送的消息", "DESC": "(總計)" }, "FIRST_RESPONSE_TIME": { "NAME": "First Response Time", "DESC": "( 平均)", "INFO_TEXT": "Total number of conversations used for computation:", "TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)" }, "RESOLUTION_TIME": { "NAME": "解決時間", "DESC": "( 平均)", "INFO_TEXT": "Total number of conversations used for computation:", "TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)" }, "RESOLUTION_COUNT": { "NAME": "已解決的數量", "DESC": "(總計)" } }, "DATE_RANGE": [ { "id": 0, "name": "最近7天" }, { "id": 1, "name": "最近30天" }, { "id": 2, "name": "三個月內" }, { "id": 3, "name": "六個月內" }, { "id": 4, "name": "去年" }, { "id": 5, "name": "Custom date range" } ], "CUSTOM_DATE_RANGE": { "CONFIRM": "套用", "PLACEHOLDER": "選擇日期範圍" } }, "TEAM_REPORTS": { "HEADER": "Team Overview", "DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.", "LOADING_CHART": "正在載入图表數據...", "NO_ENOUGH_DATA": "我們没有收到足夠的數據來生成報表，請稍後再試。", "DOWNLOAD_TEAM_REPORTS": "Download team reports", "FILTER_DROPDOWN_LABEL": "Select Team", "METRICS": { "CONVERSATIONS": { "NAME": "對話", "DESC": "(總計)" }, "INCOMING_MESSAGES": { "NAME": "收到的消息", "DESC": "(總計)" }, "OUTGOING_MESSAGES": { "NAME": "發送的消息", "DESC": "(總計)" }, "FIRST_RESPONSE_TIME": { "NAME": "First Response Time", "DESC": "( 平均)", "INFO_TEXT": "Total number of conversations used for computation:", "TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)" }, "RESOLUTION_TIME": { "NAME": "解決時間", "DESC": "( 平均)", "INFO_TEXT": "Total number of conversations used for computation:", "TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)" }, "RESOLUTION_COUNT": { "NAME": "已解決的數量", "DESC": "(總計)" } }, "DATE_RANGE": [ { "id": 0, "name": "最近7天" }, { "id": 1, "name": "最近30天" }, { "id": 2, "name": "三個月內" }, { "id": 3, "name": "六個月內" }, { "id": 4, "name": "去年" }, { "id": 5, "name": "自定日期範圍" } ], "CUSTOM_DATE_RANGE": { "CONFIRM": "套用", "PLACEHOLDER": "選擇日期範圍" } }, "CSAT_REPORTS": { "HEADER": "CSAT Reports", "NO_RECORDS": "There are no CSAT survey responses available.", "DOWNLOAD": "Download CSAT Reports", "DOWNLOAD_FAILED": "Failed to download CSAT Reports", "FILTERS": { "AGENTS": { "PLACEHOLDER": "Choose Agents" } }, "TABLE": { "HEADER": { "CONTACT_NAME": "聯絡人", "AGENT_NAME": "Assigned agent", "RATING": "Rating", "FEEDBACK_TEXT": "Feedback comment" } }, "METRIC": { "TOTAL_RESPONSES": { "LABEL": "Total responses", "TOOLTIP": "Total number of responses collected" }, "SATISFACTION_SCORE": { "LABEL": "Satisfaction score", "TOOLTIP": "Total number of positive responses / Total number of responses * 100" }, "RESPONSE_RATE": { "LABEL": "Response rate", "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100" } } }, "BOT_REPORTS": { "HEADER": "Bot Reports", "METRIC": { "TOTAL_CONVERSATIONS": { "LABEL": "No. of Conversations", "TOOLTIP": "Total number of conversations handled by the bot" }, "TOTAL_RESPONSES": { "LABEL": "Total Responses", "TOOLTIP": "Total number of responses sent by the bot" }, "RESOLUTION_RATE": { "LABEL": "Resolution Rate", "TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100" }, "HANDOFF_RATE": { "LABEL": "Handoff Rate", "TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100" } } }, "OVERVIEW_REPORTS": { "HEADER": "總覽", "LIVE": "Live", "ACCOUNT_CONVERSATIONS": { "HEADER": "Open Conversations", "LOADING_MESSAGE": "Loading conversation metrics...", "OPEN": "開啟", "UNATTENDED": "無人處理", "UNASSIGNED": "未指派的", "PENDING": "待處理" }, "CONVERSATION_HEATMAP": { "HEADER": "Conversation Traffic", "NO_CONVERSATIONS": "No conversations", "CONVERSATION": "{count} conversation", "CONVERSATIONS": "{count} conversations", "DOWNLOAD_REPORT": "Download report" }, "AGENT_CONVERSATIONS": { "HEADER": "Conversations by agents", "LOADING_MESSAGE": "Loading agent metrics...", "NO_AGENTS": "There are no conversations by agents", "TABLE_HEADER": { "AGENT": "客服", "OPEN": "OPEN", "UNATTENDED": "無人處理", "STATUS": "狀態" } }, "TEAM_CONVERSATIONS": { "ALL_TEAMS": "All Teams", "HEADER": "Conversations by teams", "LOADING_MESSAGE": "Loading team metrics...", "NO_TEAMS": "There is no data available", "TABLE_HEADER": { "TEAM": "Team", "OPEN": "打開", "UNATTENDED": "無人處理", "STATUS": "狀態" } }, "AGENT_STATUS": { "HEADER": "客服狀態", "ONLINE": "上線", "BUSY": "忙碌中", "OFFLINE": "離線" } }, "DAYS_OF_WEEK": { "SUNDAY": "Sunday", "MONDAY": "Monday", "TUESDAY": "Tuesday", "WEDNESDAY": "Wednesday", "THURSDAY": "Thursday", "FRIDAY": "Friday", "SATURDAY": "Saturday" }, "SLA_REPORTS": { "HEADER": "SLA Reports", "NO_RECORDS": "SLA applied conversations are not available.", "LOADING": "Loading SLA data...", "DOWNLOAD_SLA_REPORTS": "Download SLA reports", "DOWNLOAD_FAILED": "Failed to download SLA Reports", "DROPDOWN": { "ADD_FIlTER": "添加查詢條件", "CLEAR_ALL": "Clear all", "CLEAR_FILTER": "Clear filter", "EMPTY_LIST": "No results found", "NO_FILTER": "No filters available", "SEARCH": "Search filter", "INPUT_PLACEHOLDER": { "SLA": "SLA name", "AGENTS": "客服名稱", "INBOXES": "收件匣名稱", "LABELS": "標籤名稱", "TEAMS": "團隊名稱" }, "SLA": "SLA Policy", "INBOXES": "收件匣", "AGENTS": "客服", "LABELS": "Label", "TEAMS": "Team" }, "WITH": "with", "METRICS": { "HIT_RATE": { "LABEL": "Hit Rate", "TOOLTIP": "Percentage of SLAs created were completed successfully" }, "NO_OF_MISSES": { "LABEL": "Number of Misses", "TOOLTIP": "Total SLA misses in a certain period" }, "NO_OF_CONVERSATIONS": { "LABEL": "Number of Conversations", "TOOLTIP": "Total number of conversations with SLA" } }, "TABLE": { "HEADER": { "POLICY": "Policy", "CONVERSATION": "對話", "AGENT": "客服" }, "VIEW_DETAILS": "View Details" } }, "SUMMARY_REPORTS": { "INBOX": "收件匣", "AGENT": "客服", "TEAM": "Team", "AVG_RESOLUTION_TIME": "Avg. Resolution Time", "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time", "AVG_REPLY_TIME": "Avg. Customer Waiting Time", "RESOLUTION_COUNT": "已解決的數量", "CONVERSATIONS": "No. of conversations" } }