module Whatsapp::IncomingMessageServiceHelpers def download_attachment_file(attachment_payload) Down.download(inbox.channel.media_url(attachment_payload[:id]), headers: inbox.channel.api_headers) end def conversation_params { account_id: @inbox.account_id, inbox_id: @inbox.id, contact_id: @contact.id, contact_inbox_id: @contact_inbox.id } end def processed_params @processed_params ||= params end def account @account ||= inbox.account end def message_type @processed_params[:messages].first[:type] end def message_content(message) # TODO: map interactive messages back to button messages in chatwoot message.dig(:text, :body) || message.dig(:button, :text) || message.dig(:interactive, :button_reply, :title) || message.dig(:interactive, :list_reply, :title) || message.dig(:name, :formatted_name) end def file_content_type(file_type) return :image if %w[image sticker].include?(file_type) return :audio if %w[audio voice].include?(file_type) return :video if ['video'].include?(file_type) return :location if ['location'].include?(file_type) return :contact if ['contacts'].include?(file_type) :file end def unprocessable_message_type?(message_type) %w[reaction ephemeral unsupported request_welcome].include?(message_type) end def brazil_phone_number?(phone_number) phone_number.match(/^55/) end # ref: https://github.com/chatwoot/chatwoot/issues/5840 def normalised_brazil_mobile_number(phone_number) # DDD : Area codes in Brazil are popularly known as "DDD codes" (códigos DDD) or simply "DDD", from the initials of "direct distance dialing" # https://en.wikipedia.org/wiki/Telephone_numbers_in_Brazil ddd = phone_number[2, 2] # Remove country code and DDD to obtain the number number = phone_number[4, phone_number.length - 4] normalised_number = "55#{ddd}#{number}" # insert 9 to convert the number to the new mobile number format normalised_number = "55#{ddd}9#{number}" if normalised_number.length != 13 normalised_number end def processed_waid(waid) # in case of Brazil, we need to do additional processing # https://github.com/chatwoot/chatwoot/issues/5840 if brazil_phone_number?(waid) # check if there is an existing contact inbox with the normalised waid # We will create conversation against it contact_inbox = inbox.contact_inboxes.find_by(source_id: normalised_brazil_mobile_number(waid)) # if there is no contact inbox with the waid without 9, # We will create contact inboxes and contacts with the number 9 added waid = contact_inbox.source_id if contact_inbox.present? end waid end def error_webhook_event?(message) message.key?('errors') end def log_error(message) Rails.logger.warn "Whatsapp Error: #{message['errors'][0]['title']} - contact: #{message['from']}" end def process_in_reply_to(message) @in_reply_to_external_id = message['context']&.[]('id') end def find_message_by_source_id(source_id) return unless source_id @message = Message.find_by(source_id: source_id) end def message_under_process? key = format(Redis::RedisKeys::MESSAGE_SOURCE_KEY, id: @processed_params[:messages].first[:id]) Redis::Alfred.get(key) end def cache_message_source_id_in_redis return if @processed_params.try(:[], :messages).blank? key = format(Redis::RedisKeys::MESSAGE_SOURCE_KEY, id: @processed_params[:messages].first[:id]) ::Redis::Alfred.setex(key, true) end def clear_message_source_id_from_redis key = format(Redis::RedisKeys::MESSAGE_SOURCE_KEY, id: @processed_params[:messages].first[:id]) ::Redis::Alfred.delete(key) end end