{
  "REPORT": {
    "HEADER": "会话",
    "LOADING_CHART": "正在载入图表数据...",
    "NO_ENOUGH_DATA": "我们没有收到足够的数据点来生成报告，请稍后再试。",
    "DOWNLOAD_AGENT_REPORTS": "下载客服报表",
    "DATA_FETCHING_FAILED": "数据获取失败，请稍后再试。",
    "SUMMARY_FETCHING_FAILED": "摘要获取失败，请稍后再试。",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "会话",
        "DESC": "(总计)"
      },
      "INCOMING_MESSAGES": {
        "NAME": "收到的消息",
        "DESC": "(总计)"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "发送的消息",
        "DESC": "(总计)"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "首次响应时间",
        "DESC": "( 平均)",
        "INFO_TEXT": "用于计算的对话总数：",
        "TOOLTIP_TEXT": "首次响应时间为 {metricValue}（基于 {conversationCount} 个对话）"
      },
      "RESOLUTION_TIME": {
        "NAME": "解决时间",
        "DESC": "( 平均)",
        "INFO_TEXT": "用于计算的对话总数：",
        "TOOLTIP_TEXT": "解决时间为 {metricValue}（基于 {conversationCount} 个对话）"
      },
      "RESOLUTION_COUNT": {
        "NAME": "已解决的数量",
        "DESC": "(总计)"
      },
      "BOT_RESOLUTION_COUNT": {
        "NAME": "已解决的数量",
        "DESC": "(总计)"
      },
      "BOT_HANDOFF_COUNT": {
        "NAME": "转交次数",
        "DESC": "(总计)"
      },
      "REPLY_TIME": {
        "NAME": "客户等待时间",
        "TOOLTIP_TEXT": "等待时间为 {metricValue}（基于 {conversationCount} 条回复）",
        "DESC": ""
      }
    },
    "DATE_RANGE_OPTIONS": {
      "LAST_7_DAYS": "最近7天",
      "LAST_14_DAYS": "最近14天",
      "LAST_30_DAYS": "最近30天",
      "THIS_MONTH": "This month",
      "LAST_MONTH": "Last month",
      "LAST_3_MONTHS": "最近3个月",
      "LAST_6_MONTHS": "最近6个月",
      "LAST_YEAR": "最近一年",
      "CUSTOM_DATE_RANGE": "自定义日期范围"
    },
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "应用",
      "PLACEHOLDER": "选择日期范围"
    },
    "GROUP_BY_FILTER_DROPDOWN_LABEL": "分组依据",
    "DURATION_FILTER_LABEL": "持续时间",
    "GROUPING_OPTIONS": {
      "DAY": "日",
      "WEEK": "周",
      "MONTH": "月",
      "YEAR": "年"
    },
    "GROUP_BY_DAY_OPTIONS": [
      {
        "id": 1,
        "groupBy": "日"
      }
    ],
    "GROUP_BY_WEEK_OPTIONS": [
      {
        "id": 1,
        "groupBy": "日"
      },
      {
        "id": 2,
        "groupBy": "周"
      }
    ],
    "GROUP_BY_MONTH_OPTIONS": [
      {
        "id": 1,
        "groupBy": "日"
      },
      {
        "id": 2,
        "groupBy": "周"
      },
      {
        "id": 3,
        "groupBy": "月"
      }
    ],
    "GROUP_BY_YEAR_OPTIONS": [
      {
        "id": 1,
        "groupBy": "日"
      },
      {
        "id": 2,
        "groupBy": "周"
      },
      {
        "id": 3,
        "groupBy": "月"
      }
    ],
    "BUSINESS_HOURS": "工作时间",
    "FILTER_ACTIONS": {
      "CLEAR_FILTER": "清除筛选条件",
      "EMPTY_LIST": "没有检索到相关信息"
    },
    "PAGINATION": {
      "RESULTS": "显示 {start} 到 {end} 条，共 {total} 条结果",
      "PER_PAGE_TEMPLATE": "{size} / page"
    }
  },
  "AGENT_REPORTS": {
    "HEADER": "客服概览",
    "DESCRIPTION": "通过关键指标如会话数量、响应时间、解决时间和已解决案例数，轻松跟踪客服人员的表现。点击客服人员姓名了解更多信息。",
    "LOADING_CHART": "正在载入图表数据...",
    "NO_ENOUGH_DATA": "我们没有收到足够的数据点来生成报告，请稍后再试。",
    "DOWNLOAD_AGENT_REPORTS": "下载客服报表",
    "FILTER_DROPDOWN_LABEL": "选择客服",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "会话",
        "DESC": "(总计)"
      },
      "INCOMING_MESSAGES": {
        "NAME": "收到的消息",
        "DESC": "(总计)"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "发送的消息",
        "DESC": "(总计)"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "首次响应时间",
        "DESC": "( 平均)",
        "INFO_TEXT": "用于计算的对话总数：",
        "TOOLTIP_TEXT": "首次响应时间为 {metricValue}（基于 {conversationCount} 个对话）"
      },
      "RESOLUTION_TIME": {
        "NAME": "解决时间",
        "DESC": "( 平均)",
        "INFO_TEXT": "用于计算的对话总数：",
        "TOOLTIP_TEXT": "解决时间为 {metricValue}（基于 {conversationCount} 个对话）"
      },
      "RESOLUTION_COUNT": {
        "NAME": "已解决的数量",
        "DESC": "(总计)"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "最近7天"
      },
      {
        "id": 1,
        "name": "最近30天"
      },
      {
        "id": 2,
        "name": "最近3个月"
      },
      {
        "id": 3,
        "name": "最近6个月"
      },
      {
        "id": 4,
        "name": "最近一年"
      },
      {
        "id": 5,
        "name": "自定义日期范围"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "应用",
      "PLACEHOLDER": "选择日期范围"
    }
  },
  "LABEL_REPORTS": {
    "HEADER": "标签概览",
    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
    "LOADING_CHART": "正在载入图表数据...",
    "NO_ENOUGH_DATA": "我们没有收到足够的数据点来生成报告，请稍后再试。",
    "DOWNLOAD_LABEL_REPORTS": "下载标签报表",
    "FILTER_DROPDOWN_LABEL": "选择标签",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "会话",
        "DESC": "(总计)"
      },
      "INCOMING_MESSAGES": {
        "NAME": "收到的消息",
        "DESC": "(总计)"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "发送的消息",
        "DESC": "(总计)"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "首次响应时间",
        "DESC": "( 平均)",
        "INFO_TEXT": "用于计算的对话总数：",
        "TOOLTIP_TEXT": "首次响应时间为 {metricValue}（基于 {conversationCount} 个对话）"
      },
      "RESOLUTION_TIME": {
        "NAME": "解决时间",
        "DESC": "( 平均)",
        "INFO_TEXT": "用于计算的对话总数：",
        "TOOLTIP_TEXT": "解决时间为 {metricValue}（基于 {conversationCount} 个对话）"
      },
      "RESOLUTION_COUNT": {
        "NAME": "已解决的数量",
        "DESC": "(总计)"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "最近7天"
      },
      {
        "id": 1,
        "name": "最近30天"
      },
      {
        "id": 2,
        "name": "最近3个月"
      },
      {
        "id": 3,
        "name": "最近6个月"
      },
      {
        "id": 4,
        "name": "最近一年"
      },
      {
        "id": 5,
        "name": "自定义日期范围"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "应用",
      "PLACEHOLDER": "选择日期范围"
    }
  },
  "INBOX_REPORTS": {
    "HEADER": "收件箱概览",
    "DESCRIPTION": "在一个地方快速查看您的收件箱表现，包括会话、响应时间、解决时间和已解决案例等关键指标。点击收件箱名称以了解更多详细信息。",
    "LOADING_CHART": "正在载入图表数据...",
    "NO_ENOUGH_DATA": "我们没有收到足够的数据点来生成报告，请稍后再试。",
    "DOWNLOAD_INBOX_REPORTS": "下载收件箱报表",
    "FILTER_DROPDOWN_LABEL": "选择收件箱",
    "ALL_INBOXES": "All Inboxes",
    "SEARCH_INBOX": "Search Inbox",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "会话",
        "DESC": "(总计)"
      },
      "INCOMING_MESSAGES": {
        "NAME": "收到的消息",
        "DESC": "(总计)"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "发送的消息",
        "DESC": "(总计)"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "首次响应时间",
        "DESC": "( 平均)",
        "INFO_TEXT": "用于计算的对话总数：",
        "TOOLTIP_TEXT": "首次响应时间为 {metricValue}（基于 {conversationCount} 个对话）"
      },
      "RESOLUTION_TIME": {
        "NAME": "解决时间",
        "DESC": "( 平均)",
        "INFO_TEXT": "用于计算的对话总数：",
        "TOOLTIP_TEXT": "解决时间为 {metricValue}（基于 {conversationCount} 个对话）"
      },
      "RESOLUTION_COUNT": {
        "NAME": "已解决的数量",
        "DESC": "(总计)"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "最近7天"
      },
      {
        "id": 1,
        "name": "最近30天"
      },
      {
        "id": 2,
        "name": "最近3个月"
      },
      {
        "id": 3,
        "name": "最近6个月"
      },
      {
        "id": 4,
        "name": "最近一年"
      },
      {
        "id": 5,
        "name": "自定义日期范围"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "应用",
      "PLACEHOLDER": "选择日期范围"
    }
  },
  "TEAM_REPORTS": {
    "HEADER": "团队概览",
    "DESCRIPTION": "通过关键指标（如会话、响应时间、解决时间和已解决案例）快速了解团队表现。点击团队名称以了解更多详细信息。",
    "LOADING_CHART": "正在载入图表数据...",
    "NO_ENOUGH_DATA": "我们没有收到足够的数据点来生成报告，请稍后再试。",
    "DOWNLOAD_TEAM_REPORTS": "下载团队报表",
    "FILTER_DROPDOWN_LABEL": "选择团队",
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "会话",
        "DESC": "(总计)"
      },
      "INCOMING_MESSAGES": {
        "NAME": "收到的消息",
        "DESC": "(总计)"
      },
      "OUTGOING_MESSAGES": {
        "NAME": "发送的消息",
        "DESC": "(总计)"
      },
      "FIRST_RESPONSE_TIME": {
        "NAME": "首次响应时间",
        "DESC": "( 平均)",
        "INFO_TEXT": "用于计算的对话总数：",
        "TOOLTIP_TEXT": "首次响应时间为 {metricValue}（基于 {conversationCount} 个对话）"
      },
      "RESOLUTION_TIME": {
        "NAME": "解决时间",
        "DESC": "( 平均)",
        "INFO_TEXT": "用于计算的对话总数：",
        "TOOLTIP_TEXT": "解决时间为 {metricValue}（基于 {conversationCount} 个对话）"
      },
      "RESOLUTION_COUNT": {
        "NAME": "已解决的数量",
        "DESC": "(总计)"
      }
    },
    "DATE_RANGE": [
      {
        "id": 0,
        "name": "最近7天"
      },
      {
        "id": 1,
        "name": "最近30天"
      },
      {
        "id": 2,
        "name": "最近3个月"
      },
      {
        "id": 3,
        "name": "最近6个月"
      },
      {
        "id": 4,
        "name": "最近一年"
      },
      {
        "id": 5,
        "name": "自定义日期范围"
      }
    ],
    "CUSTOM_DATE_RANGE": {
      "CONFIRM": "应用",
      "PLACEHOLDER": "选择日期范围"
    }
  },
  "CSAT_REPORTS": {
    "HEADER": "CSAT 报告",
    "NO_RECORDS": "没有可用的 CSAT 调查回复。",
    "DOWNLOAD": "下载 CSAT 报告",
    "DOWNLOAD_FAILED": "下载 CSAT 报告失败",
    "FILTERS": {
      "AGENTS": {
        "PLACEHOLDER": "选择客服"
      }
    },
    "TABLE": {
      "HEADER": {
        "CONTACT_NAME": "联系人",
        "AGENT_NAME": "分配的客服",
        "RATING": "评分",
        "FEEDBACK_TEXT": "反馈评论"
      }
    },
    "METRIC": {
      "TOTAL_RESPONSES": {
        "LABEL": "总回复数",
        "TOOLTIP": "收集到的回复总数"
      },
      "SATISFACTION_SCORE": {
        "LABEL": "满意度得分",
        "TOOLTIP": "正面回复数 / 总回复数 * 100"
      },
      "RESPONSE_RATE": {
        "LABEL": "回复率",
        "TOOLTIP": "总回复数 / 发送的 CSAT 调查消息总数 * 100"
      }
    }
  },
  "BOT_REPORTS": {
    "HEADER": "机器人报告",
    "METRIC": {
      "TOTAL_CONVERSATIONS": {
        "LABEL": "会话数量",
        "TOOLTIP": "机器人处理的会话总数"
      },
      "TOTAL_RESPONSES": {
        "LABEL": "总回复数",
        "TOOLTIP": "机器人发送的回复总数"
      },
      "RESOLUTION_RATE": {
        "LABEL": "解决率",
        "TOOLTIP": "机器人解决的会话数 / 机器人处理的会话总数 * 100"
      },
      "HANDOFF_RATE": {
        "LABEL": "转交率",
        "TOOLTIP": "转交给客服的会话数 / 机器人处理的会话总数 * 100"
      }
    }
  },
  "OVERVIEW_REPORTS": {
    "HEADER": "概览",
    "LIVE": "实时",
    "ACCOUNT_CONVERSATIONS": {
      "HEADER": "未解决会话",
      "LOADING_MESSAGE": "正在加载会话指标...",
      "OPEN": "打开",
      "UNATTENDED": "未处理",
      "UNASSIGNED": "未分配",
      "PENDING": "等待中"
    },
    "CONVERSATION_HEATMAP": {
      "HEADER": "会话流量",
      "NO_CONVERSATIONS": "没有会话",
      "CONVERSATION": "{count} 个会话",
      "CONVERSATIONS": "{count} 个会话",
      "DOWNLOAD_REPORT": "下载报告"
    },
    "RESOLUTION_HEATMAP": {
      "HEADER": "Resolutions",
      "NO_CONVERSATIONS": "没有会话",
      "CONVERSATION": "{count} 个会话",
      "CONVERSATIONS": "{count} 个会话",
      "DOWNLOAD_REPORT": "下载报告"
    },
    "AGENT_CONVERSATIONS": {
      "HEADER": "按客服划分的会话",
      "LOADING_MESSAGE": "正在加载客服指标...",
      "NO_AGENTS": "没有客服的会话",
      "TABLE_HEADER": {
        "AGENT": "客服",
        "OPEN": "打开",
        "UNATTENDED": "未处理",
        "STATUS": "状态"
      }
    },
    "TEAM_CONVERSATIONS": {
      "ALL_TEAMS": "所有团队",
      "HEADER": "团队对话统计",
      "LOADING_MESSAGE": "正在加载团队指标...",
      "NO_TEAMS": "没有可用数据",
      "TABLE_HEADER": {
        "TEAM": "团队",
        "OPEN": "打开",
        "UNATTENDED": "未处理",
        "STATUS": "状态"
      }
    },
    "AGENT_STATUS": {
      "HEADER": "客服状态",
      "ONLINE": "在线",
      "BUSY": "忙碌",
      "OFFLINE": "离线"
    }
  },
  "DAYS_OF_WEEK": {
    "SUNDAY": "周日",
    "MONDAY": "周一",
    "TUESDAY": "周二",
    "WEDNESDAY": "周三",
    "THURSDAY": "周四",
    "FRIDAY": "周五",
    "SATURDAY": "周六"
  },
  "SLA_REPORTS": {
    "HEADER": "SLA 报告",
    "NO_RECORDS": "没有可用的 SLA 应用会话。",
    "LOADING": "正在加载 SLA 数据...",
    "DOWNLOAD_SLA_REPORTS": "下载 SLA 报告",
    "DOWNLOAD_FAILED": "下载 SLA 报告失败",
    "DROPDOWN": {
      "ADD_FIlTER": "添加过滤器",
      "CLEAR_ALL": "清除全部",
      "CLEAR_FILTER": "清除过滤器",
      "EMPTY_LIST": "没有检索到相关信息",
      "NO_FILTER": "没有可用的过滤器",
      "SEARCH": "搜索过滤器",
      "INPUT_PLACEHOLDER": {
        "SLA": "SLA 名称",
        "AGENTS": "客服名称",
        "INBOXES": "收件箱名称",
        "LABELS": "标签名称",
        "TEAMS": "团队名称"
      },
      "SLA": "SLA 策略",
      "INBOXES": "收件箱",
      "AGENTS": "客服",
      "LABELS": "标签",
      "TEAMS": "团队"
    },
    "WITH": "与",
    "METRICS": {
      "HIT_RATE": {
        "LABEL": "命中率",
        "TOOLTIP": "成功完成的 SLA 百分比"
      },
      "NO_OF_MISSES": {
        "LABEL": "未命中次数",
        "TOOLTIP": "特定时间段内的 SLA 未命中总数"
      },
      "NO_OF_CONVERSATIONS": {
        "LABEL": "会话数量",
        "TOOLTIP": "带有 SLA 的会话总数"
      }
    },
    "TABLE": {
      "HEADER": {
        "POLICY": "策略",
        "CONVERSATION": "会话",
        "AGENT": "客服"
      },
      "VIEW_DETAILS": "查看详情"
    }
  },
  "SUMMARY_REPORTS": {
    "INBOX": "收件箱",
    "AGENT": "客服",
    "TEAM": "团队",
    "LABEL": "标签",
    "AVG_RESOLUTION_TIME": "平均解决时间",
    "AVG_FIRST_RESPONSE_TIME": "平均首次响应时间",
    "AVG_REPLY_TIME": "平均客户等待时间",
    "RESOLUTION_COUNT": "已解决的数量",
    "CONVERSATIONS": "会话数量"
  }
}