{ "CANNED_MGMT": { "HEADER": "Canned Responses", "HEADER_BTN_TXT": "Add canned response", "LOADING": "Fetching canned responses...", "SEARCH_404": "There are no items matching this query.", "SIDEBAR_TXT": "

Canned Responses

Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character.

You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.

Open the Canned Responses handbook in another tab for a helping hand.

Also, check out the all-new Canned Responses Library.

", "LIST": { "404": "There are no canned responses available in this account.", "TITLE": "Manage canned responses", "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.", "TABLE_HEADER": ["Short code", "Content", "Actions"] }, "ADD": { "TITLE": "Add canned response", "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.", "CANCEL_BUTTON_TEXT": "Cancel", "FORM": { "SHORT_CODE": { "LABEL": "Short code", "PLACEHOLDER": "Please enter a short code.", "ERROR": "Short Code is required." }, "CONTENT": { "LABEL": "Message", "PLACEHOLDER": "Please write the message you want to save as a template to use later.", "ERROR": "Message is required." }, "SUBMIT": "Submit" }, "API": { "SUCCESS_MESSAGE": "Canned response added successfully.", "ERROR_MESSAGE": "Could not connect to Woot server. Please try again." } }, "EDIT": { "TITLE": "Edit canned response", "CANCEL_BUTTON_TEXT": "Cancel", "FORM": { "SHORT_CODE": { "LABEL": "Short code", "PLACEHOLDER": "Please enter a shortcode.", "ERROR": "Short code is required." }, "CONTENT": { "LABEL": "Message", "PLACEHOLDER": "Please write the message you want to save as a template to use later.", "ERROR": "Message is required." }, "SUBMIT": "Submit" }, "BUTTON_TEXT": "Edit", "API": { "SUCCESS_MESSAGE": "Canned response is updated successfully.", "ERROR_MESSAGE": "Could not connect to Woot server. Please try again." } }, "DELETE": { "BUTTON_TEXT": "Delete", "API": { "SUCCESS_MESSAGE": "Canned response deleted successfully.", "ERROR_MESSAGE": "Could not connect to Woot server. Please try again." }, "CONFIRM": { "TITLE": "Confirm deletion", "MESSAGE": "Are you sure to delete ", "YES": "Yes, delete ", "NO": "No, keep " } } } }