{
  "SLA": {
    "HEADER": "SLA",
    "HEADER_BTN_TXT": "Add SLA",
    "LOADING": "Fetching SLAs",
    "SEARCH_404": "Non ci sono elementi che corrispondono a questa richiesta",
    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
    "LIST": {
      "404": "There are no SLAs available in this account.",
      "TITLE": "Manage SLA",
      "DESC": "SLAs: Friendly promises for great service!",
      "TABLE_HEADER": [
        "Nome",
        "Descrizione",
        "FRT",
        "NRT",
        "RT",
        "Ore di lavoro"
      ]
    },
    "FORM": {
      "NAME": {
        "LABEL": "SLA Name",
        "PLACEHOLDER": "SLA Name",
        "REQUIRED_ERROR": "SLA name is required",
        "MINIMUM_LENGTH_ERROR": "È richiesta una lunghezza minima di 2",
        "VALID_ERROR": "Sono ammessi solo lettere, numeri, trattino e sottolineatura"
      },
      "DESCRIPTION": {
        "LABEL": "Descrizione",
        "PLACEHOLDER": "SLA for premium customers"
      },
      "FIRST_RESPONSE_TIME": {
        "LABEL": "First Response Time(Seconds)",
        "PLACEHOLDER": "300 for 5 minutes"
      },
      "NEXT_RESPONSE_TIME": {
        "LABEL": "Next Response Time(Seconds)",
        "PLACEHOLDER": "600 for 10 minutes"
      },
      "RESOLUTION_TIME": {
        "LABEL": "Resolution Time(Seconds)",
        "PLACEHOLDER": "86400 for 1 day"
      },
      "BUSINESS_HOURS": {
        "LABEL": "Ore di lavoro",
        "PLACEHOLDER": "Only during business hours"
      },
      "EDIT": "Modifica",
      "CREATE": "Crea",
      "DELETE": "Elimina",
      "CANCEL": "annulla"
    },
    "ADD": {
      "TITLE": "Add SLA",
      "DESC": "SLAs: Friendly promises for great service!",
      "API": {
        "SUCCESS_MESSAGE": "SLA added successfully",
        "ERROR_MESSAGE": "Si è verificato un errore, riprova"
      }
    },
    "EDIT": {
      "TITLE": "Edit SLA",
      "API": {
        "SUCCESS_MESSAGE": "SLA updated successfully",
        "ERROR_MESSAGE": "Si è verificato un errore, riprova"
      }
    }
  }
}