{
  "SLA": {
    "HEADER": "SLA",
    "ADD_ACTION": "Add SLA",
    "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
    "LEARN_MORE": "Learn more about SLA",
    "HEADER_BTN_TXT": "Add SLA",
    "LOADING": "Fetching SLAs",
    "SEARCH_404": "There are no items matching this query",
    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
    "LIST": {
      "404": "There are no SLAs available in this account.",
      "TITLE": "Manage SLA",
      "DESC": "SLAs: Friendly promises for great service!",
      "TABLE_HEADER": [
        "Name",
        "Description",
        "FRT",
        "NRT",
        "RT",
        "Business Hours"
      ],
      "BUSINESS_HOURS_ON": "Business hours on",
      "BUSINESS_HOURS_OFF": "Business hours off",
      "RESPONSE_TYPES": {
        "FRT": "First response time threshold",
        "NRT": "Next response time threshold",
        "RT": "Resolution time threshold",
        "SHORT_HAND": {
          "FRT": "FRT",
          "NRT": "NRT",
          "RT": "RT"
        }
      }
    },
    "FORM": {
      "NAME": {
        "LABEL": "SLA Name",
        "PLACEHOLDER": "SLA Name",
        "REQUIRED_ERROR": "SLA name is required",
        "MINIMUM_LENGTH_ERROR": "Minimum length 2 is required",
        "VALID_ERROR": "Only Alphabets, Numbers, Hyphen and Underscore are allowed"
      },
      "DESCRIPTION": {
        "LABEL": "Description",
        "PLACEHOLDER": "SLA for premium customers"
      },
      "FIRST_RESPONSE_TIME": {
        "LABEL": "First Response Time",
        "PLACEHOLDER": "5"
      },
      "NEXT_RESPONSE_TIME": {
        "LABEL": "Next Response Time",
        "PLACEHOLDER": "5"
      },
      "RESOLUTION_TIME": {
        "LABEL": "Resolution Time",
        "PLACEHOLDER": "60"
      },
      "BUSINESS_HOURS": {
        "LABEL": "Business Hours",
        "PLACEHOLDER": "Only during business hours"
      },
      "THRESHOLD_TIME": {
        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
      },
      "EDIT": "Edit",
      "CREATE": "Create",
      "DELETE": "Delete",
      "CANCEL": "Cancel"
    },
    "ADD": {
      "TITLE": "Add SLA",
      "DESC": "SLAs: Friendly promises for great service!",
      "API": {
        "SUCCESS_MESSAGE": "SLA added successfully",
        "ERROR_MESSAGE": "There was an error, please try again"
      }
    },
    "DELETE": {
      "TITLE": "Delete SLA",
      "API": {
        "SUCCESS_MESSAGE": "SLA deleted successfully",
        "ERROR_MESSAGE": "There was an error, please try again"
      },
      "CONFIRM": {
        "TITLE": "Confirm Deletion",
        "MESSAGE": "Are you sure you want to delete ",
        "YES": "Yes, Delete ",
        "NO": "No, Keep "
      }
    }
  }
}