{ "CAPTAIN_RESERVATIONS": { "HEADER": "Reservations", "EMPTY": "No reservations found.", "CREATE_SUCCESS": "Reservation successfully created.", "CREATE_ERROR": "Failed to create reservation.", "NEW_RESERVATION_MODAL": { "TITLE": "New Reservation", "CONFIRM": "Create Reservation", "CANCEL": "Cancel", "FIELDS": { "CONTACT_ID": "Contact ID", "CONTACT_ID_PLACEHOLDER": "Enter the contact ID", "INBOX": "Inbox", "INBOX_PLACEHOLDER": "Select an inbox", "STATUS": "Reservation Status", "STATUS_PLACEHOLDER": "Select status", "SUITE_IDENTIFIER": "Suite Identifier (Ex: 101, Master Suite)", "CHECK_IN": "Check-in", "CHECK_OUT": "Check-out", "TOTAL_AMOUNT": "Total Amount" } }, "VIEW": { "LIST": "List", "KANBAN": "Kanban", "REVENUE": "Revenue" }, "FILTERS": { "SEARCH": "Search by name, CPF, or phone", "STATUS": "Status", "STATUS_ALL": "All statuses", "UNIT": "Unit", "UNIT_ALL": "All units", "SUITE": "Suite", "DATE_FROM": "From", "DATE_TO": "To", "SORT": "Sort", "SORT_DEFAULT": "Operational priority", "SORT_CHECK_IN": "Check-in date", "SORT_UPDATED": "Last update", "SORT_CREATED": "Created at", "APPLY": "Apply filters", "CLEAR": "Clear filters", "HIDE": "Hide filters" }, "KPI": { "TOTAL": "Total on page", "PENDING_PIX": "Awaiting PIX", "CHECKIN_TODAY": "Check-in today", "REVENUE_TODAY": "Revenue today" }, "PILLS": { "ALL": "All", "DRAFT": "Draft", "PENDING_PAYMENT": "Awaiting PIX", "CONFIRMED": "Confirmed", "CANCELLED": "Cancelled" }, "QUICK_DATE": { "TODAY": "Today", "TOMORROW": "Tomorrow", "WEEK": "7 days", "ALL": "All" }, "CARD": { "CHECK_IN": "Check-in", "AMOUNT": "Amount", "TODAY": "Today", "TOMORROW": "Tomorrow", "YESTERDAY": "Yesterday", "PIX_EXPIRED": "Expired", "PIX_EXPIRES_IN_MIN": "Expires in {minutes}min", "PIX_EXPIRES_IN_HR": "Expires in {hours}h" }, "TABLE": { "CUSTOMER": "Customer", "UNIT": "Unit", "SUITE": "Suite", "CHECK_IN": "Check-in", "AMOUNT": "Amount", "STATUS": "Status", "UPDATED_AT": "Updated", "ACTIONS": "Actions" }, "STATUS": { "SCHEDULED": "Scheduled", "PENDING_PAYMENT": "Awaiting payment", "ACTIVE": "Active", "CONFIRMED": "Confirmed", "COMPLETED": "Completed", "CANCELLED": "Cancelled", "DRAFT": "Draft" }, "ACTIONS": { "OPEN_CONVERSATION": "Open conversation", "COPY_PIX": "Copy Pix", "MORE": "More", "REGENERATE_PIX": "Resend PIX", "MARK_AS_PAID": "Mark as paid", "MARK_AS_PAID_CONFIRM": "Mark this reservation as manually paid?", "MARKED_AS_PAID": "Reservation marked as paid.", "MARK_AS_PAID_FAILED": "Failed to mark as paid.", "CANCEL": "Cancel reservation", "CANCEL_REASON_PROMPT": "Cancellation reason (optional):", "CANCELLED": "Reservation cancelled.", "CANCEL_FAILED": "Failed to cancel.", "PIX_REGENERATED": "New PIX generated and sent.", "PIX_REGENERATE_FAILED": "Failed to resend PIX." }, "KANBAN": { "EMPTY_COLUMN": "No reservations in this status." }, "REVENUE": { "ONLY_CONFIRMED": "Revenue includes only reservations with confirmed status.", "SUMMARY": { "TOTAL_REVENUE": "Total revenue", "CONFIRMED_COUNT": "Confirmed reservations", "AVERAGE_TICKET": "Average ticket" }, "CHARTS": { "BY_UNIT": "Revenue by unit", "BY_SUITE": "Revenue by suite" }, "API": { "ERROR": "Unable to load revenue." } }, "SIDEBAR": { "NO_RESERVATION": "No reservation linked to this conversation.", "LOADING": "Loading reservation details...", "STATUS": "Status", "SUITE": "Suite", "CHECK_IN": "Check-in", "CHECK_OUT": "Check-out", "AMOUNT": "Amount", "UPDATED_AT": "Updated at" }, "API": { "PIX_EXPIRED": "Pix for this reservation is expired.", "PIX_NOT_GENERATED": "Pix has not been generated yet.", "PIX_COPIED": "Pix copied successfully.", "PIX_COPY_FAILED": "Unable to copy Pix." } }, "CAPTAIN_ORCHESTRATOR_EDITOR": { "MISSING_DELIMITER_PREFIX": "This prompt was saved before the sections split. All content appears in the \"System Base Prompt\" field. Click", "MISSING_DELIMITER_BUTTON": "Restore Default", "MISSING_DELIMITER_SUFFIX": "to get automatic splitting, or manually move assistant content to the correct field." }, "CAPTAIN_ROLETA": { "HEADER": "Roulette — Redeem", "TAB_REDEEM": "Redeem", "TAB_REPORT": "Report", "REDEEM": { "TITLE": "Deliver prize to guest", "DESC": "Type the code the guest showed on WhatsApp and confirm the redemption. Jasmine automatically sends a confirmation to the guest.", "CODE_LABEL": "Coupon code", "CODE_PLACEHOLDER": "Ex: ABC123", "NOTES_LABEL": "Note (optional)", "NOTES_PLACEHOLDER": "Any detail about the redemption", "SUBMIT": "Confirm redemption", "SUBMITTING": "Registering...", "SUCCESS_PREFIX": "{prize} delivered to ", "SUCCESS_FULL": "✅ {prize} delivered to {name}.", "ERROR_FULL": "⚠️ {message}", "FALLBACK_CLIENT": "guest", "ERROR_EMPTY_CODE": "Type the code printed on the guest's coupon.", "ERROR_NOT_FOUND": "Code not found. Check the spelling.", "ERROR_ALREADY_REDEEMED": "This coupon has already been redeemed.", "ERROR_NO_PRIZE": "This coupon landed on \"No luck\" — nothing to deliver.", "ERROR_NO_RECEPTIONIST": "Log in again and try once more.", "ERROR_RPC_FAILED": "Error calling the reservations server.", "ERROR_EXCEPTION": "Something broke. Tell the tech team.", "ERROR_DEFAULT": "Not registered." }, "HISTORY": { "TITLE": "Active coupons (last 7 days)", "LOADING": "Loading...", "EMPTY": "No active coupons in recent days.", "LOAD_ERROR": "Error loading pending coupons", "COL_CODE": "Code", "COL_PRIZE": "Prize", "COL_CLIENT": "Guest", "COL_GENERATED": "Generated", "COL_STATUS": "Redemption", "STATUS_REDEEMED_PREFIX": "✅ ", "STATUS_PENDING": "⏳ Pending" }, "REPORT": { "TITLE": "Redemptions by receptionist", "DESC": "Anti-fraud: flags those redeeming well above team average.", "PERIOD_7": "Last 7 days", "PERIOD_14": "Last 14 days", "PERIOD_30": "Last 30 days", "LOADING": "Loading report...", "EMPTY": "No redemptions in this period.", "LOAD_ERROR": "Error loading report", "KPI_TOTAL": "Total redemptions", "KPI_AVG": "Average per person", "KPI_COUNT": "Active receptionists", "KPI_THRESHOLD": "Alert threshold", "KPI_THRESHOLD_PREFIX": "≥ ", "COL_RECEPTIONIST": "Receptionist", "COL_TOTAL": "Total", "COL_BRINDES": "Gifts", "COL_DESCONTOS": "Discounts", "COL_SUM_DISCOUNT": "Σ % discount", "COL_STATUS": "Status", "STATUS_ANOMALY": "⚠️ Above average", "STATUS_NORMAL": "Normal", "FOOTER_HINT": "Alert triggers when a receptionist has ≥ {threshold} redemptions (minimum 5, or 2.5× team average). Verify guest conversations on WhatsApp to confirm." } }, "CAPTAIN_FUNNEL": { "HEADER": "Conversion Funnel", "DESC": "Track the customer journey from price inquiry to paid Pix. Identifies where customers drop off.", "PERIOD_7": "7 days", "PERIOD_30": "30 days", "PERIOD_60": "60 days", "PERIOD_90": "90 days", "LOADING": "Loading funnel...", "EMPTY": "No Captain conversations in this period. Try a different range.", "LOAD_ERROR": "Error loading funnel", "INSIGHT_LABEL": "Biggest drop-off point", "INSIGHT_FULL": "{lost} customers dropped between \"{from}\" and \"{to}\" — that's {pct} of those who reached the previous stage.", "FUNNEL_TITLE": "Overall funnel ({count} conversations analyzed)", "BY_SUITE_TITLE": "By suite category", "BY_SUITE_HEADER": "Suite", "BY_SUITE_FOOTER": "Category detected by mention in conversation content. Conversations without specific mention are not shown in this breakdown.", "STAGES": { "price_inquiry": "Asked price", "price_answered": "Received quote", "reservation_drafted": "Reservation started", "pix_generated": "Pix generated", "pix_paid": "Pix paid" } }, "CAPTAIN_SETTINGS": { "TITLE": "Captain Settings", "UNITS": { "TITLE": "Pix Units", "DESC": "Manage the settings of different Pix units integrated with Banco Inter.", "ADD_UNIT": "Add Unit", "EDIT_UNIT": "Edit Unit", "DELETE_UNIT": "Delete Unit", "LIST": { "TABLE_HEADER": [ "Pix Key", "Account", "Certificates", "Monitoring", "Actions" ], "CERT": "Cert", "KEY": "Key", "PROACTIVE_ON": "Auto-check on", "PROACTIVE_OFF": "Auto-check off", "SEPARATOR": "|", "ADD_NEW_UNIT": "Add a Pix Unit", "NO_UNITS_MESSAGE": "There are no pix units entered yet. Create one now to start receiving by Banco Inter pix." }, "DELETE": { "BUTTON_TEXT": "Delete", "TITLE": "Delete Pix Unit", "DESC": "Are you sure you want to delete this pix unit? This action cannot be undone.", "CONFIRM": { "TITLE": "Confirm Deletion", "MESSAGE": "Are you sure you want to delete the Unit?", "YES": "Delete", "NO": "Cancel" }, "API": { "SUCCESS_MESSAGE": "Unit deleted successfully.", "ERROR_MESSAGE": "There was an error trying to delete the unit." } }, "ADD": { "TITLE": "New Pix Unit", "DESC": "Add your Banco Inter app credentials", "CANCEL_BUTTON_TEXT": "Cancel", "SUBMIT_BUTTON_TEXT": "Create unit", "API": { "SUCCESS_MESSAGE": "Unit created successfully!", "ERROR_MESSAGE": "There was an error trying to create the unit." } }, "EDIT": { "TITLE": "Edit Pix Unit", "DESC": "Update Banco Inter credentials", "CANCEL_BUTTON_TEXT": "Cancel", "SUBMIT_BUTTON_TEXT": "Save unit", "API": { "SUCCESS_MESSAGE": "Unit updated successfully!", "ERROR_MESSAGE": "There was an error trying to update." } }, "FORM": { "NAME": { "LABEL": "Unit Name", "PLACEHOLDER": "Ex: Headquaters", "ERROR": "Name is required" }, "INTER_PIX_KEY": { "LABEL": "Pix Key (from Inter app)", "PLACEHOLDER": "Ex: 12.345.678/0001-90", "ERROR": "Pix key is required", "HELP_TEXT": "Your Pix key that will receive the charges" }, "INTER_ACCOUNT_NUMBER": { "LABEL": "Inter account number", "PLACEHOLDER": "Ex: 1234567-8", "ERROR": "Account number is required" }, "INTER_CLIENT_ID": { "LABEL": "Inter App Client ID", "PLACEHOLDER": "" }, "INTER_CLIENT_SECRET": { "LABEL": "Inter App Client Secret", "PLACEHOLDER": "" }, "INTER_CERT_CONTENT": { "LABEL": "Certificate Content (.crt)", "PLACEHOLDER": "Paste the text contained in the .crt file here...", "UPLOAD_BUTTON": "Import .crt file" }, "INTER_KEY_CONTENT": { "LABEL": "Key Content (.key)", "PLACEHOLDER": "Paste the text contained in the .key file here...", "UPLOAD_BUTTON": "Import .key file" }, "PROACTIVE_PIX_POLLING": { "LABEL": "Proactive payment confirmation (Banco Inter)", "CHECKBOX_LABEL": "Check payment automatically every 10 minutes for up to 1 hour", "HELP_TEXT": "When enabled, the system proactively queries Inter to confirm pending Pix payments.", "DISABLED_HELP_TEXT": "Complete Banco Inter credentials (Client ID/Secret, account, Pix key, certificate and key) to enable." }, "CERT_PRESENT_HELP": "Certificate already configured.", "CANCEL": "Cancel", "SAVE": "Save" }, "INBOX": { "LABEL": "Pix Unit", "PLACEHOLDER": "Select a unit", "NO_UNIT": "No unit linked", "CONNECT_UNIT_LABEL": "Link Pix Unit", "CONNECT_UNIT_PLACEHOLDER": "Choose the Inter unit for this inbox", "CONNECT_UNIT_HELP": "Select which Pix Unit should be used by this inbox." }, "TEST": { "HEADER_TITLE": "Header validation", "HEADER_DESCRIPTION": "Visual test to validate page rendering.", "BODY_TEXT": "If this screen appears, the issue is likely in the table or Vuex, not in the base layout." } }, "GALLERY": { "TITLE": "Gallery", "DESC": "Manage suite photos that subagents can send to customers.", "ADD_ITEM": "Add Photo", "EDIT_ITEM": "Edit", "DELETE_ITEM": "Delete", "LIST": { "TABLE_HEADER": [ "Image", "Inbox and description", "Category", "Suite", "Actions" ], "ADD_NEW_ITEM": "Add gallery photos", "NO_ITEMS_MESSAGE": "There are no photos available yet for automatic customer sending." }, "DELETE": { "CONFIRM": { "TITLE": "Delete photo", "MESSAGE": "Are you sure you want to delete this photo from the gallery?", "YES": "Delete" }, "API": { "SUCCESS_MESSAGE": "Photo deleted successfully.", "ERROR_MESSAGE": "Unable to delete the photo." } }, "ADD": { "TITLE": "New gallery photo", "DESC": "Upload a suite photo and metadata for agent search.", "SUBMIT_BUTTON_TEXT": "Save photo", "API": { "SUCCESS_MESSAGE": "Photo created successfully!", "ERROR_MESSAGE": "Unable to create the photo." } }, "EDIT": { "TITLE": "Edit gallery photo", "DESC": "Update gallery metadata and image.", "SUBMIT_BUTTON_TEXT": "Save changes", "API": { "SUCCESS_MESSAGE": "Photo updated successfully!", "ERROR_MESSAGE": "Unable to update the photo." } }, "FORM": { "INBOX": { "LABEL": "Inbox", "GLOBAL_OPTION": "Global (all inboxes)", "HELP": "Select which inbox can use these photos.", "GLOBAL_HELP": "These photos can be used by agents in any inbox.", "SPECIFIC_HELP": "These photos will be used only in inbox {inbox}." }, "SUITE_CATEGORY": { "LABEL": "Suite category", "PLACEHOLDER": "Ex: Hydromassage", "ERROR": "Suite category is required" }, "SUITE_NUMBER": { "LABEL": "Suite number/identifier", "PLACEHOLDER": "Ex: 101", "ERROR": "Suite identifier is required" }, "DESCRIPTION": { "LABEL": "Photo description", "PLACEHOLDER": "Describe what appears in this photo", "ERROR": "Description is required" }, "IMAGE": { "LABEL": "Image", "HELP_TEXT": "Use clear photos. Recommended formats: PNG/JPG.", "ERROR": "Image is required", "PREVIEW_ALT": "Photo preview" }, "ACTIVE": { "LABEL": "Available for agent sending" } } }, "NOTIFICATIONS": { "TITLE": "Automatic Notifications", "DESCRIPTION": "Configure messages sent automatically before or after the guest's arrival.", "LOADING": "Loading notifications...", "ADD": "Add notification", "ACTIVE": "Active", "INACTIVE": "Inactive", "DIRECTION": { "BEFORE": "before", "AFTER": "after", "OF_ARRIVAL": "arrival" }, "FORM": { "LABEL_PLACEHOLDER": "Template name (e.g. Arrival Instructions)", "CONTENT_PLACEHOLDER": "Message to send... Use {{guest_name}}, {{check_in_time}}, {{suite_name}}", "SEND": "Send", "MINUTES": "min", "CANCEL": "Cancel", "SAVE": "Save" }, "CREATE": { "SUCCESS": "Notification created successfully!", "ERROR": "Error creating notification. Please try again." }, "UPDATE": { "SUCCESS": "Notification updated!", "ERROR": "Error updating notification." }, "DELETE": { "SUCCESS": "Notification removed.", "ERROR": "Error removing notification." }, "INBOX_LABEL": "Select inbox", "NO_CAPTAIN_INBOXES": "No inboxes with Captain configured.", "SELECT_INBOX_HINT": "Click an inbox above to view and configure its templates.", "EMPTY": { "TITLE": "No templates configured", "DESC": "Create automatic message templates for this inbox." } } }, "CAPTAIN": { "BANNER": { "RESPONSES": "You have used more than 80% of your responses limit. To continue using Captain AI, please upgrade.", "DOCUMENTS": "Documents limit reached. Please upgrade to continue using Captain AI." }, "FORM": { "CANCEL": "Cancel", "CREATE": "Create", "EDIT": "Update" }, "RESPONSES": { "HEADER": "FAQs", "PENDING_FAQS": "Pending FAQs", "ADD_NEW": "Create new FAQ", "DOCUMENTABLE": { "CONVERSATION": "Conversation #{id}" }, "SELECTED": "{count} selected", "SELECT_ALL": "Select all ({count})", "UNSELECT_ALL": "Unselect all ({count})", "SEARCH_PLACEHOLDER": "Search FAQs...", "BULK_APPROVE_BUTTON": "Approve", "BULK_DELETE_BUTTON": "Delete", "BULK_APPROVE": { "SUCCESS_MESSAGE": "FAQs approved successfully", "ERROR_MESSAGE": "An error occurred while approving FAQs. Try again." }, "BULK_DELETE": { "TITLE": "Delete FAQs?", "DESCRIPTION": "Are you sure you want to delete selected FAQs? This action cannot be undone.", "CONFIRM": "Yes, delete all", "SUCCESS_MESSAGE": "FAQs deleted successfully", "ERROR_MESSAGE": "An error occurred while deleting FAQs, please try again." }, "DELETE": { "TITLE": "Are you sure you want to delete this FAQ?", "DESCRIPTION": "", "CONFIRM": "Yes, delete", "SUCCESS_MESSAGE": "FAQ deleted successfully", "ERROR_MESSAGE": "An error occurred while deleting FAQ, please try again." } } }, "CAPTAIN_REPORTS": { "TITLE": "AI Reports", "DESC": "Weekly AI-generated insights based on each unit's conversations.", "LOADING": "Loading reports...", "ALL_UNITS": "All units", "ALL_INBOXES": "All inboxes", "UNITS_GROUP": "Pix Units", "INBOXES_GROUP": "Inboxes", "TABS": { "DASHBOARD": "Dashboard", "INSIGHTS": "AI Insights", "OPERATIONAL": "Operational", "EXECUTIVE": "Executive", "LANDING_PAGES": "Landing Pages" }, "EXECUTIVE": { "LOADING": "Loading executive digest...", "NO_DATA": "No insights for the period. Run the weekly analysis to see data here.", "TITLE": "Executive Digest", "SUBTITLE": "Same report sent to Mattermost, with drill-down and filters.", "DELIVER_BUTTON": "Send to Mattermost now", "DELIVER_SUCCESS": "Digest queued. It will arrive in Mattermost shortly.", "DELIVER_ERROR": "Failed to dispatch the digest. Check Rails log.", "CONVERSATIONS": "Conversations", "MESSAGES": "Messages", "UNITS_ANALYZED": "Units analyzed", "INSIGHTS_COUNT": "Insights generated", "UNIT_TABLE": "Comparative by unit", "COL_UNIT": "Unit", "COL_CONVS": "Conversations", "COL_DELTA": "vs previous week", "COL_AI_RATE": "AI success rate", "COL_FAILURES": "Failures", "AI_FAILURES": "Where Angelina failed (click to see conversations)", "OPPORTUNITIES": "Opportunities — what customers asked for", "OPPORTUNITIES_HINT": "Click an opportunity to see real conversations where it was mentioned.", "COMPLAINTS": "Recurring complaints", "PRAISES": "Recurring praises", "RECOMMENDATIONS": "AI Recommendations", "DRILLDOWN_TITLE": "Related conversations", "NO_CONVERSATIONS_FOUND": "No conversations found with those keywords in the period.", "NO_CONVERSATIONS_HINT": "The insight description is an AI abstraction. If no keyword matches the literal conversation text, nothing is returned. Try clicking a more specific item.", "SEARCH_TOKENS": "Keywords searched", "OPEN_CONVERSATION": "Open in Chatwoot" }, "LP": { "LOADING": "Loading data...", "NO_DATA": "No clicks recorded yet. Integrate the pixel on your landing page to see data here.", "TOTAL_CLICKS": "Total Clicks", "TOTAL_CONVERSIONS": "Conversions (WhatsApp)", "CONVERSION_RATE": "Conversion Rate", "TOTAL_DROPOFF": "Drop-off (No conversation)", "DROPOFF_RATE": "Drop-off Rate", "UNIQUE_CONTACTS": "Unique contacts converted", "FUNNEL_TITLE": "Landing page funnel", "DAILY_TREND": "Daily click vs conversion trend", "BY_SOURCE": "Clicks by Source", "BY_CAMPAIGN": "Clicks by Campaign", "BY_HOSTNAME": "Clicks by Landing Page", "CLICKS": "clicks", "CONV": "conv", "REFRESH": "Refresh", "LEGEND_CLICKS": "Clicks", "LEGEND_CONVERSIONS": "Conversions" }, "FILTER_DATE": { "LABEL": "Period:", "START": "Start Date", "END": "End Date", "TODAY": "Today", "YESTERDAY": "Yesterday", "LAST_7_DAYS": "Last 7 days", "LAST_30_DAYS": "Last 30 days", "THIS_WEEK": "This week", "LAST_WEEK": "Last Week", "CURRENT_MONTH": "Current Month", "LAST_MONTH": "Last Month", "CUSTOM": "Custom", "SEPARATOR": "-" }, "INSIGHT": { "CONVERSATIONS": "conversations", "MESSAGES": "messages", "TOP_TOPICS": "Top Topics", "AI_FAILURES": "AI Failures", "BULLET": "•", "COUNT_PREFIX": "(", "COUNT_SUFFIX": ")", "TIMES": "x", "SENTIMENT": "Sentiment", "SENTIMENT_POSITIVE": "Positive", "SENTIMENT_NEGATIVE": "Negative", "SENTIMENT_NEUTRAL": "Neutral", "PRAISES": "Customer Praises", "COMPLAINTS": "Complaints", "FAQ_GAPS": "FAQ Gaps", "FAQ_GAPS_HINT": "Questions customers ask that the agent doesn't cover", "MOST_REQUESTED_SUITES": "Most Requested Suites", "PRICE_REACTIONS": "Price Reactions", "PRICE_OBJECTIONS": "price objections", "RECOMMENDATIONS": "Recommendations", "SHOW_DETAILS": "View full analysis", "HIDE_DETAILS": "Hide details" }, "EMPTY": { "TITLE": "No reports generated", "MESSAGE": "Generate a new report to analyze support performance." }, "GENERATE": { "BUTTON": "Generate Analysis", "SUCCESS": "Report requested successfully! It may take a few minutes.", "ERROR": "Error requesting report generation.", "DATE_REQUIRED": "Please select start and end dates." }, "STATUS": { "PENDING": "Pending", "PROCESSING": "Processing", "DONE": "Completed", "FAILED": "Failed" }, "OPERATIONAL": { "LOADING": "Loading operational data...", "NO_DATA": "No operational data for the selected period.", "CONVERSATIONS_SECTION": "Conversations", "RESERVATIONS_SECTION": "Reservations", "TOTAL": "Total", "RESOLVED": "Resolved", "OPEN": "Open", "AVG_RESOLUTION": "Avg resolution time", "RES_TOTAL": "Total reservations", "RES_PAID": "Paid", "RES_EXPIRED": "Expired", "RES_REVENUE": "Paid revenue", "BY_INBOX": "Volume by inbox", "RESOLUTION_RATE_TOOLTIP": "Resolution rate", "DAILY_DIST": "Daily distribution", "HOURLY_DIST": "Hourly distribution", "PEAK": "Peak" }, "DASHBOARD": { "TOTAL_CONVERSATIONS": "Analyzed conversations", "AVG_SENTIMENT": "Avg. positive sentiment", "FAQ_GAPS_TOTAL": "FAQ gaps identified", "WEEKS_ANALYZED": "weeks analyzed", "NO_DATA": "Not enough data. Generate more AI reports to see the dashboard.", "SENTIMENT_TREND": "Sentiment trend by week", "FAILURES_RANKING": "Agent failure ranking", "FAILURES_RANKING_HINT": "Most frequent situations where the AI couldn't respond well", "FAQ_PRIORITY": "Priority FAQs to create", "FAQ_PRIORITY_HINT": "Questions customers ask most that aren't in the FAQ yet", "CUSTOMER_BEHAVIOR": "Customer behavior", "TOP_TOPICS_TITLE": "Most discussed topics", "SUITES_TITLE": "Most requested suites", "COMPLAINTS_TREND": "Complaints volume by week", "HANDOFFS_TITLE": "Estimated handoffs to human", "HANDOFFS_HINT": "Based on AI failure frequency. Direct handoff tracking coming soon.", "TREND_UP": "rising", "TREND_DOWN": "falling", "TREND_STABLE": "stable", "WEEKS": "weeks" }, "FAQ_QUICK_ADD": { "BUTTON": "Create FAQ", "TITLE": "Create FAQ from AI suggestion", "QUESTION_LABEL": "Question (suggested by AI)", "ANSWER_LABEL": "Answer", "ANSWER_PLACEHOLDER": "Write the answer to this question...", "ASSISTANT_LABEL": "AI Agent", "ASSISTANT_PLACEHOLDER": "Select the agent", "CANCEL": "Cancel", "SAVE": "Save FAQ", "SUCCESS": "FAQ created successfully!", "ERROR": "Error creating FAQ. Please try again." } }, "CAPTAIN_LIFECYCLE": { "HEADER": "Customer Journey", "SUBTITLE": "Automated WhatsApp messages along the reservation lifecycle", "TABS": { "RULES": "Rules", "SETTINGS": "Settings", "HISTORY": "History" }, "RULES": { "EMPTY": "No rules configured yet.", "CREATE": "New rule", "TEMPLATES_TITLE": "Ready-made templates", "COLUMNS": { "NAME": "Name", "EVENT": "Event", "OFFSET": "Offset", "FILTER": "Filter", "STATUS": "Status", "ACTIONS": "Actions" }, "STATUS": { "ENABLED": "Active", "DISABLED": "Disabled" }, "ACTIONS": { "EDIT": "Edit", "DUPLICATE": "Duplicate", "TOGGLE": "Enable/Disable", "DELETE": "Delete" }, "DELETE_CONFIRM": "Are you sure you want to delete this rule?", "TOAST": { "CREATED": "Rule created successfully.", "UPDATED": "Rule updated.", "DELETED": "Rule deleted." }, "WIZARD": { "TITLE_CREATE": "New rule", "TITLE_EDIT": "Edit rule", "STEP_WHEN": "When?", "STEP_WHO": "Who?", "STEP_WHAT": "What?", "STEP_REVIEW": "Review", "NEXT": "Next", "BACK": "Back", "SAVE": "Save", "CANCEL": "Cancel", "OFFSET_UNIT_LABEL": "min", "STEP_LABELS": { "WHEN": "1. When?", "WHO": "2. Who?", "WHAT": "3. What?", "REVIEW_TAB": "4. Review" }, "REVIEW": { "NAME": "Name:", "EVENT": "Event:", "OFFSET": "Offset (min):", "UNITS": "Units:", "MESSAGE": "Message:" }, "FIELDS": { "NAME": "Rule name", "DESCRIPTION": "Description", "EVENT": "Trigger event", "OFFSET_VALUE": "Value", "OFFSET_UNIT": "Unit", "OFFSET_DIRECTION": "Direction", "UNITS": "Units", "CATEGORIAS": "Suite categories", "PERMANENCIAS": "Stay types", "MESSAGE_TYPE": "Message type", "MESSAGE_BODY": "Message body", "PRIORITY": "Priority", "ENABLED": "Rule active" }, "OFFSET_UNITS": { "MINUTES": "Minutes", "HOURS": "Hours", "DAYS": "Days" }, "OFFSET_DIRECTIONS": { "BEFORE": "Before", "AFTER": "After" }, "EVENTS": { "RESERVATION_CONFIRMED": "Reservation confirmed (Pix paid)", "CHECKIN_SCHEDULED_AT": "Check-in time", "CHECKOUT_SCHEDULED_AT": "Check-out time", "RESERVATION_CANCELLED": "Reservation cancelled", "RESERVATION_NO_SHOW": "No-show" }, "MESSAGE_TYPES": { "TEXT": "Plain text", "BUTTONS": "Text with buttons", "LIST": "List menu", "URL_BUTTON": "Link button" } } }, "SETTINGS": { "GUARDS_TITLE": "Anti-spam guards", "QUIET_HOURS_ENABLED": "Enable quiet hours", "QUIET_HOURS_FROM": "From", "QUIET_HOURS_TO": "To", "MIN_INTERVAL": "Minimum interval between messages (min)", "MIN_INTERVAL_HELP": "0 disables", "PAUSE_ON_REPLY": "Pause if customer replied", "PAUSE_ON_REPLY_WINDOW": "Window (min)", "OPT_OUT_LABEL": "Opt-out label", "MAX_PER_RESERVATION_INFO": "Maximum of 5 messages per reservation (not configurable)", "CONCIERGE_TITLE": "Concierge (Sofia) per Unit", "CONCIERGE_INBOX": "WhatsApp Inbox", "CONCIERGE_PERSONA": "Persona name", "CONCIERGE_KNOWLEDGE": "Knowledge base (markdown)", "CONCIERGE_VARIABLES": "Unit variables", "CONCIERGE_VARIABLE_KEY": "Key", "CONCIERGE_VARIABLE_VALUE": "Value", "CONCIERGE_ADD_VARIABLE": "Add variable", "CONCIERGE_CONFIGURED": "Configured", "CONCIERGE_NOT_CONFIGURED": "Not configured", "SAVE": "Save changes", "TOAST": { "SAVED": "Settings saved.", "CONCIERGE_SAVED": "Unit concierge updated." } }, "HISTORY": { "EMPTY": "No deliveries recorded.", "COLUMNS": { "RULE": "Rule", "CUSTOMER": "Customer", "RESERVATION": "Reservation", "STATUS": "Status", "FIRE_AT": "Fired at", "REASON": "Reason", "ACTIONS": "" }, "STATUS": { "SCHEDULED": "Scheduled", "SENT": "Sent", "SKIPPED": "Skipped", "FAILED": "Failed", "CANCELLED": "Cancelled" }, "FILTERS": { "STATUS": "Status", "RULE": "Rule", "FROM": "From", "TO": "To", "ALL": "All" }, "PREVIEW": "Preview", "TOTAL": "total", "PAGINATION": { "PREV": "Prev", "NEXT": "Next" }, "MODAL": { "TITLE": "Message preview", "CLOSE": "Close", "RULE": "Rule", "STATUS": "Status", "REASON": "Reason", "ERROR": "Error", "FIRE_AT": "Fire at", "SENT_AT": "Sent at", "RENDERED": "Rendered", "RESERVATION_ID": "Reservation #" } } } }