659c3e7c2f
* chore: apply Rails/SaveBang cop * fix: correct locale validation in category model spec * fix: update save methods to avoid Rails/SaveBang cop violations
39 lines
1.4 KiB
Ruby
39 lines
1.4 KiB
Ruby
class AutoAssignment::AgentAssignmentService
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# Allowed agent ids: array
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# This is the list of agents from which an agent can be assigned to this conversation
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# examples: Agents with assignment capacity, Agents who are members of a team etc
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pattr_initialize [:conversation!, :allowed_agent_ids!]
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def find_assignee
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round_robin_manage_service.available_agent(allowed_agent_ids: allowed_online_agent_ids)
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end
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def perform
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new_assignee = find_assignee
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conversation.update!(assignee: new_assignee) if new_assignee
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end
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private
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def online_agent_ids
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online_agents = OnlineStatusTracker.get_available_users(conversation.account_id)
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online_agents.select { |_key, value| value.eql?('online') }.keys if online_agents.present?
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end
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def allowed_online_agent_ids
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# We want to perform roundrobin only over online agents
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# Hence taking an intersection of online agents and allowed member ids
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# the online user ids are string, since its from redis, allowed member ids are integer, since its from active record
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@allowed_online_agent_ids ||= online_agent_ids & allowed_agent_ids&.map(&:to_s)
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end
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def round_robin_manage_service
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@round_robin_manage_service ||= AutoAssignment::InboxRoundRobinService.new(inbox: conversation.inbox)
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end
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def round_robin_key
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format(::Redis::Alfred::ROUND_ROBIN_AGENTS, inbox_id: conversation.inbox_id)
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end
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end
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