651 lines
19 KiB
JSON
651 lines
19 KiB
JSON
{
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"REPORT": {
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"HEADER": "مکالمات",
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"LOADING_CHART": "Loading chart data...",
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"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
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"DOWNLOAD_CONVERSATION_REPORTS": "Download conversation reports",
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"DATA_FETCHING_FAILED": "Failed to fetch data, please try again later.",
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"SUMMARY_FETCHING_FAILED": "Failed to fetch summary, please try again later.",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "مکالمات",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Incoming Messages",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Outgoing Messages",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Resolution Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Resolution Count",
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"DESC": "( Total )"
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},
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"BOT_RESOLUTION_COUNT": {
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"NAME": "Resolution Count",
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"DESC": "( Total )"
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},
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"BOT_HANDOFF_COUNT": {
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"NAME": "Handoff Count",
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"DESC": "( Total )"
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},
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"REPLY_TIME": {
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"NAME": "Customer waiting time",
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"TOOLTIP_TEXT": "Waiting time is {metricValue} (based on {conversationCount} replies)",
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"DESC": ""
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}
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},
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"DATE_RANGE_OPTIONS": {
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"LAST_7_DAYS": "Last 7 days",
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"LAST_14_DAYS": "Last 14 days",
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"LAST_30_DAYS": "Last 30 days",
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"THIS_MONTH": "This month",
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"LAST_MONTH": "Last month",
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"LAST_3_MONTHS": "Last 3 months",
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"LAST_6_MONTHS": "Last 6 months",
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"LAST_YEAR": "Last year",
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"CUSTOM_DATE_RANGE": "Custom date range"
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},
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Apply",
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"PLACEHOLDER": "Select date range"
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},
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"GROUP_BY_FILTER_DROPDOWN_LABEL": "Group By",
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"DURATION_FILTER_LABEL": "Duration",
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"GROUPING_OPTIONS": {
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"DAY": "Day",
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"WEEK": "Week",
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"MONTH": "Month",
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"YEAR": "Month"
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},
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"GROUP_BY_DAY_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Day"
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}
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],
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"GROUP_BY_WEEK_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Day"
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},
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{
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"id": 2,
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"groupBy": "Week"
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}
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],
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"GROUP_BY_MONTH_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Day"
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},
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{
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"id": 2,
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"groupBy": "Week"
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},
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{
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"id": 3,
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"groupBy": "Month"
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}
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],
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"GROUP_BY_YEAR_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Day"
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},
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{
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"id": 2,
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"groupBy": "Week"
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},
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{
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"id": 3,
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"groupBy": "Month"
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}
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],
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"BUSINESS_HOURS": "Business Hours",
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"FILTER_ACTIONS": {
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"CLEAR_FILTER": "Clear filter",
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"EMPTY_LIST": "کوئی نتیجہ نہیں"
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},
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"PAGINATION": {
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"RESULTS": "Showing {start} to {end} of {total} results",
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"PER_PAGE_TEMPLATE": "{size} / page"
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}
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},
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"AGENT_REPORTS": {
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"HEADER": "Agents Overview",
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"DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent's name to learn more.",
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"LOADING_CHART": "Loading chart data...",
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"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
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"DOWNLOAD_AGENT_REPORTS": "Download agent reports",
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"FILTER_DROPDOWN_LABEL": "Select Agent",
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"FILTERS": {
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"INPUT_PLACEHOLDER": {
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"AGENTS": "ایجنٹوں کو تلاش کریں۔"
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}
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},
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "مکالمات",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Incoming Messages",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Outgoing Messages",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Resolution Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Resolution Count",
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"DESC": "( Total )"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "Last 7 days"
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},
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{
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"id": 1,
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"name": "Last 30 days"
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},
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{
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"id": 2,
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"name": "Last 3 months"
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},
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{
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"id": 3,
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"name": "Last 6 months"
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},
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{
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"id": 4,
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"name": "Last year"
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},
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{
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"id": 5,
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"name": "Custom date range"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Apply",
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"PLACEHOLDER": "Select date range"
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}
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},
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"LABEL_REPORTS": {
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"HEADER": "Labels Overview",
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"DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
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"LOADING_CHART": "Loading chart data...",
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"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
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"DOWNLOAD_LABEL_REPORTS": "Download label reports",
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"FILTER_DROPDOWN_LABEL": "Select Label",
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"FILTERS": {
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"INPUT_PLACEHOLDER": {
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"LABELS": "لیبل تلاش کریں۔"
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}
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},
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "مکالمات",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Incoming Messages",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Outgoing Messages",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Resolution Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Resolution Count",
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"DESC": "( Total )"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "Last 7 days"
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},
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{
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"id": 1,
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"name": "Last 30 days"
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},
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{
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"id": 2,
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"name": "Last 3 months"
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},
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{
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"id": 3,
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"name": "Last 6 months"
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},
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{
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"id": 4,
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"name": "Last year"
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},
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{
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"id": 5,
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"name": "Custom date range"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Apply",
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"PLACEHOLDER": "Select date range"
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}
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},
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"INBOX_REPORTS": {
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"HEADER": "Inbox Overview",
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"DESCRIPTION": "Quickly view your inbox performance with key metrics like conversations, response times, resolution times, and resolved cases—all in one place. Click an inbox name for more details.",
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"LOADING_CHART": "Loading chart data...",
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"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
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"DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
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"FILTER_DROPDOWN_LABEL": "Select Inbox",
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"ALL_INBOXES": "All Inboxes",
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"SEARCH_INBOX": "Search Inbox",
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"FILTERS": {
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"INPUT_PLACEHOLDER": {
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"INBOXES": "Search inboxes"
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}
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},
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "مکالمات",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Incoming Messages",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Outgoing Messages",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Resolution Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Resolution Count",
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"DESC": "( Total )"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "Last 7 days"
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},
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{
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"id": 1,
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"name": "Last 30 days"
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},
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{
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"id": 2,
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"name": "Last 3 months"
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},
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{
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"id": 3,
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"name": "Last 6 months"
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},
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{
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"id": 4,
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"name": "Last year"
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},
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{
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"id": 5,
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"name": "Custom date range"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Apply",
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"PLACEHOLDER": "Select date range"
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}
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},
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"TEAM_REPORTS": {
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"HEADER": "Team Overview",
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"DESCRIPTION": "Get a snapshot of your team's performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
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"LOADING_CHART": "Loading chart data...",
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"NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
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"DOWNLOAD_TEAM_REPORTS": "Download team reports",
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"FILTER_DROPDOWN_LABEL": "Select Team",
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"FILTERS": {
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"ADD_FILTER": "Add filter",
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"CLEAR_ALL": "Clear all",
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"NO_FILTER": "No filters available",
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"INPUT_PLACEHOLDER": {
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"TEAMS": "ٹیمیں تلاش کریں۔"
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}
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},
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "مکالمات",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Incoming Messages",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Outgoing Messages",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Resolution Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Total number of conversations used for computation:",
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"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Resolution Count",
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"DESC": "( Total )"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "Last 7 days"
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},
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{
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"id": 1,
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"name": "Last 30 days"
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},
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{
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"id": 2,
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"name": "Last 3 months"
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},
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{
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"id": 3,
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"name": "Last 6 months"
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},
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{
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"id": 4,
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"name": "Last year"
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},
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{
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"id": 5,
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"name": "Custom date range"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Apply",
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"PLACEHOLDER": "Select date range"
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}
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},
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"CSAT_REPORTS": {
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"HEADER": "CSAT Reports",
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"NO_RECORDS": "No responses yet",
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"NO_RECORDS_DESCRIPTION": "CSAT survey responses will appear here once customers start providing feedback.",
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"DOWNLOAD": "Download CSAT Reports",
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"DOWNLOAD_FAILED": "Failed to download CSAT Reports",
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"FILTERS": {
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"ADD_FILTER": "Add filter",
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"CLEAR_ALL": "Clear all",
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"NO_FILTER": "No filters available",
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"INPUT_PLACEHOLDER": {
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"AGENTS": "ایجنٹوں کو تلاش کریں۔",
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"INBOXES": "Search inboxes",
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"TEAMS": "ٹیمیں تلاش کریں۔",
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"RATINGS": "Search ratings"
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},
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"AGENTS": {
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"LABEL": "ایجنٹ"
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},
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"INBOXES": {
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"LABEL": "ان باکس"
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},
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"TEAMS": {
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"LABEL": "Team"
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},
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"RATINGS": {
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"LABEL": "درجہ بندی"
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}
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},
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"TABLE": {
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"HEADER": {
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"CONTACT_NAME": "Contact",
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"AGENT_NAME": "ایجنٹ",
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"RATING": "درجہ بندی",
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"FEEDBACK_TEXT": "Feedback comment",
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"CONVERSATION": "Conversation",
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"CUSTOMER": "Customer",
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"RESPONSE": "Response",
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"HANDLED_BY": "Handled by"
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},
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"UNKNOWN_CUSTOMER": "Unknown customer"
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},
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"NO_AGENT": "No assigned agent",
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"NO_FEEDBACK": "No feedback provided",
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"METRIC": {
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"TOTAL_RESPONSES": {
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"LABEL": "Total responses",
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"TOOLTIP": "Total number of responses collected"
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},
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"SATISFACTION_SCORE": {
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"LABEL": "Satisfaction score",
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"TOOLTIP": "Total number of positive responses / Total number of responses * 100"
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},
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"RESPONSE_RATE": {
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"LABEL": "Response rate",
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"TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
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},
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"RATING_DISTRIBUTION": "Rating distribution"
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},
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"REVIEW_NOTES": {
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"TITLE": "Review notes",
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"PLACEHOLDER": "Add review notes about this rating...",
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"SAVE": "Save",
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"CANCEL": "منسوخ کریں۔",
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"SAVING": "Saving...",
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"SAVED": "Notes saved successfully",
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"SAVE_ERROR": "Failed to save notes",
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"UPDATED_BY": "Updated by {name} {time}",
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"UPDATED_BY_LABEL": "Updated by",
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"PAYWALL": {
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"TITLE": "Upgrade to add review notes",
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"AVAILABLE_ON": "The review notes feature is only available in the Business and Enterprise plans.",
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"UPGRADE_PROMPT": "Add internal context to every CSAT response with review notes. Capture what really happened, spot patterns faster, and make better decisions from your feedback.",
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"UPGRADE_NOW": "Upgrade now",
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"CANCEL_ANYTIME": "You can change or cancel your plan anytime"
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}
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}
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},
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"BOT_REPORTS": {
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"HEADER": "Bot Reports",
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"METRIC": {
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"TOTAL_CONVERSATIONS": {
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"LABEL": "No. of Conversations",
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"TOOLTIP": "Total number of conversations handled by the bot"
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},
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"TOTAL_RESPONSES": {
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"LABEL": "Total Responses",
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"TOOLTIP": "Total number of responses sent by the bot"
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},
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"RESOLUTION_RATE": {
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"LABEL": "Resolution Rate",
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"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
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},
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"HANDOFF_RATE": {
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||
"LABEL": "Handoff Rate",
|
||
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
||
}
|
||
}
|
||
},
|
||
"OVERVIEW_REPORTS": {
|
||
"HEADER": "Overview",
|
||
"LIVE": "Live",
|
||
"ACCOUNT_CONVERSATIONS": {
|
||
"HEADER": "Open Conversations",
|
||
"LOADING_MESSAGE": "Loading conversation metrics...",
|
||
"OPEN": "کھولیں۔",
|
||
"UNATTENDED": "Unattended",
|
||
"UNASSIGNED": "نا مقرر کیا ہوا",
|
||
"PENDING": "زیر التواء"
|
||
},
|
||
"CONVERSATION_HEATMAP": {
|
||
"HEADER": "Conversation Traffic",
|
||
"NO_CONVERSATIONS": "No conversations",
|
||
"CONVERSATION": "{count} conversation",
|
||
"CONVERSATIONS": "{count} conversations",
|
||
"DOWNLOAD_REPORT": "Download report"
|
||
},
|
||
"RESOLUTION_HEATMAP": {
|
||
"HEADER": "Resolutions",
|
||
"NO_CONVERSATIONS": "No conversations",
|
||
"CONVERSATION": "{count} conversation",
|
||
"CONVERSATIONS": "{count} conversations",
|
||
"DOWNLOAD_REPORT": "Download report"
|
||
},
|
||
"AGENT_CONVERSATIONS": {
|
||
"HEADER": "Conversations by agents",
|
||
"LOADING_MESSAGE": "Loading agent metrics...",
|
||
"NO_AGENTS": "There are no conversations by agents",
|
||
"TABLE_HEADER": {
|
||
"AGENT": "ایجنٹ",
|
||
"OPEN": "کھولیں۔",
|
||
"UNATTENDED": "Unattended",
|
||
"STATUS": "اسٹیٹس"
|
||
}
|
||
},
|
||
"TEAM_CONVERSATIONS": {
|
||
"ALL_TEAMS": "All Teams",
|
||
"HEADER": "Conversations by teams",
|
||
"LOADING_MESSAGE": "Loading team metrics...",
|
||
"NO_TEAMS": "There is no data available",
|
||
"TABLE_HEADER": {
|
||
"TEAM": "Team",
|
||
"OPEN": "کھولیں۔",
|
||
"UNATTENDED": "Unattended",
|
||
"STATUS": "اسٹیٹس"
|
||
}
|
||
},
|
||
"AGENT_STATUS": {
|
||
"HEADER": "Agent status",
|
||
"ONLINE": "Online",
|
||
"BUSY": "Busy",
|
||
"OFFLINE": "Offline"
|
||
}
|
||
},
|
||
"DAYS_OF_WEEK": {
|
||
"SUNDAY": "Sunday",
|
||
"MONDAY": "Monday",
|
||
"TUESDAY": "Tuesday",
|
||
"WEDNESDAY": "Wednesday",
|
||
"THURSDAY": "Thursday",
|
||
"FRIDAY": "Friday",
|
||
"SATURDAY": "Saturday"
|
||
},
|
||
"SLA_REPORTS": {
|
||
"HEADER": "SLA Reports",
|
||
"NO_RECORDS": "SLA applied conversations are not available.",
|
||
"LOADING": "Loading SLA data...",
|
||
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
||
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
||
"DROPDOWN": {
|
||
"ADD_FIlTER": "Add filter",
|
||
"CLEAR_ALL": "Clear all",
|
||
"CLEAR_FILTER": "Clear filter",
|
||
"EMPTY_LIST": "کوئی نتیجہ نہیں",
|
||
"NO_FILTER": "No filters available",
|
||
"SEARCH": "Search filter",
|
||
"INPUT_PLACEHOLDER": {
|
||
"SLA": "SLA name",
|
||
"AGENTS": "Agent name",
|
||
"INBOXES": "Inbox name",
|
||
"LABELS": "Label name",
|
||
"TEAMS": "Team name"
|
||
},
|
||
"SLA": "SLA Policy",
|
||
"INBOXES": "ان باکس",
|
||
"AGENTS": "ایجنٹ",
|
||
"LABELS": "Label",
|
||
"TEAMS": "Team"
|
||
},
|
||
"WITH": "with",
|
||
"METRICS": {
|
||
"HIT_RATE": {
|
||
"LABEL": "Hit Rate",
|
||
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
||
},
|
||
"NO_OF_MISSES": {
|
||
"LABEL": "Number of Misses",
|
||
"TOOLTIP": "Total SLA misses in a certain period"
|
||
},
|
||
"NO_OF_CONVERSATIONS": {
|
||
"LABEL": "Number of Conversations",
|
||
"TOOLTIP": "Total number of conversations with SLA"
|
||
}
|
||
},
|
||
"TABLE": {
|
||
"HEADER": {
|
||
"POLICY": "Policy",
|
||
"CONVERSATION": "Conversation",
|
||
"AGENT": "ایجنٹ"
|
||
},
|
||
"VIEW_DETAILS": "View Details"
|
||
}
|
||
},
|
||
"SUMMARY_REPORTS": {
|
||
"INBOX": "ان باکس",
|
||
"AGENT": "ایجنٹ",
|
||
"TEAM": "Team",
|
||
"LABEL": "Label",
|
||
"AVG_RESOLUTION_TIME": "Avg. Resolution Time",
|
||
"AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
|
||
"AVG_REPLY_TIME": "Avg. Customer Waiting Time",
|
||
"RESOLUTION_COUNT": "Resolution Count",
|
||
"CONVERSATIONS": "No. of conversations"
|
||
}
|
||
}
|