Pranav f4643116df feat: Run assignment every 15 minutes (#12334) ... Currently, auto-assignment runs only during conversation creation or update events. If no agents are online when new conversations arrive, those conversations remain unassigned. With this change, unassigned conversations will be automatically assigned once agents become available. The job runs every 15 minutes and uses a fair distribution threshold of 100 to prevent a large number of conversations from being assigned to a single available agent. This will be customizable later.		2025-08-29 15:10:56 -07:00
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actions	fix: Disable enqueueing Avatar jobs if the URL is invalid (#12035)	2025-07-24 12:56:39 +04:00
assets	feat: Hide installation identifier (#11722)	2025-06-17 15:45:40 -07:00
builders	fix: missing metrics and labels from label summary (#11718)	2025-06-12 17:58:56 +05:30
channels	fix: Move contact events to account stream rather than individual user stream (#11082)	2025-03-13 17:46:48 -07:00
controllers	feat: Added the backend support for twilio content templates (#12272)	2025-08-24 10:05:15 +05:30
dashboards	chore: improve plan-based feature handling with plan hierarchy (#11335)	2025-04-28 14:13:56 -07:00
dispatchers	feat(ee): Add Captain features (#10665)	2025-01-14 16:15:47 -08:00
drops	feat: Add the support for custom attributes in message variables (#8511)	2023-12-08 14:13:35 -08:00
fields	chore: improve plan-based feature handling with plan hierarchy (#11335)	2025-04-28 14:13:56 -07:00
finders	perf: fix notifications duplicate query and add composite index (#12110)	2025-08-07 15:59:40 +05:30
helpers	chore: Refactor UTM params to stay compliant with standards (#12312)	2025-08-29 11:46:52 -07:00
javascript	chore: Refactor UTM params to stay compliant with standards (#12312)	2025-08-29 11:46:52 -07:00
jobs	feat: Run assignment every 15 minutes (#12334)	2025-08-29 15:10:56 -07:00
listeners	fix: incorrect first response time for reopened conversations (#12058)	2025-08-13 16:39:43 +05:30
mailboxes	fix: Disable automations on auto-reply emails (#12101)	2025-08-05 13:17:06 +05:30
mailers	fix: footer in ssl_instructions email (#12076)	2025-07-31 11:44:17 -07:00
models	feat(ee): Setup advanced, performant message search (#12193)	2025-08-28 10:10:28 +05:30
policies	feat: Add assignment policies controllers with jbuilder views (#12199)	2025-08-18 19:15:21 -07:00
presenters	fix: Disable automations on auto-reply emails (#12101)	2025-08-05 13:17:06 +05:30
services	feat: Add twilio content templates (#12277)	2025-08-29 16:13:25 +05:30
views	chore: Refactor UTM params to stay compliant with standards (#12312)	2025-08-29 11:46:52 -07:00
workers	feat: API Endpoints to update message status (#11387)	2025-04-29 15:33:11 -07:00