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# Pull Request Template ## Description This PR adds support for WhatsApp campaigns to Chatwoot, allowing businesses to reach their customers through WhatsApp. The implementation includes backend support for WhatsApp template messages, frontend UI components, and integration with the existing campaign system. Fixes #8465 Fixes https://linear.app/chatwoot/issue/CW-3390/whatsapp-campaigns ## Type of change - [x] New feature (non-breaking change which adds functionality) - [ ] Bug fix (non-breaking change which fixes an issue) - [ ] Breaking change (fix or feature that would cause existing functionality not to work as expected) - [ ] This change requires a documentation update ## How Has This Been Tested? - Tested WhatsApp campaign creation UI flow - Verified backend API endpoints for campaign creation - Tested campaign service integration with WhatsApp templates - Validated proper filtering of WhatsApp campaigns in the store ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [x] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [ ] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules ## What we have changed: We have added support for WhatsApp campaigns as requested in the discussion. Ref: https://github.com/orgs/chatwoot/discussions/8465 **Note:** This implementation doesn't exactly match the maintainer's specification and variable support is missing. This is an initial implementation that provides the core WhatsApp campaign functionality. ### Changes included: **Backend:** - Added `template_params` column to campaigns table (migration + schema) - Created `Whatsapp::OneoffCampaignService` for WhatsApp campaign execution - Updated campaign model to support WhatsApp inbox types - Added template_params support to campaign controller and API **Frontend:** - Added WhatsApp campaign page, dialog, and form components - Updated campaign store to filter WhatsApp campaigns separately - Added WhatsApp-specific routes and empty state - Updated i18n translations for WhatsApp campaigns - Modified sidebar to include WhatsApp campaigns navigation This provides a foundation for WhatsApp campaigns that can be extended with variable support and other enhancements in future iterations. --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com> |
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Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
✨ Captain – AI Agent for Support
Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.
💬 Omnichannel Support Desk
Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
📚 Help center portal
Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
🗂️ Other features
Collaboration & Productivity
- Private Notes and @mentions for internal team discussions.
- Labels to organize and categorize conversations.
- Keyboard Shortcuts and a Command Bar for quick navigation.
- Canned Responses to reply faster to frequently asked questions.
- Auto-Assignment to route conversations based on agent availability.
- Multi-lingual Support to serve customers in multiple languages.
- Custom Views and Filters for better inbox organization.
- Business Hours and Auto-Responders to manage response expectations.
- Teams and Automation tools for scaling support workflows.
- Agent Capacity Management to balance workload across the team.
Customer Data & Segmentation
- Contact Management with profiles and interaction history.
- Contact Segments and Notes for targeted communication.
- Campaigns to proactively engage customers.
- Custom Attributes for storing additional customer data.
- Pre-Chat Forms to collect user information before starting conversations.
Integrations
- Slack Integration to manage conversations directly from Slack.
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- Use Google Translate to translate messages from your customers in realtime.
- Create and manage Linear tickets within Chatwoot.
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- Live View of ongoing conversations for real-time monitoring.
- Conversation, Agent, Inbox, Label, and Team Reports for operational visibility.
- CSAT Reports to measure customer satisfaction.
- Downloadable Reports for offline analysis and reporting.
Documentation
Detailed documentation is available at chatwoot.com/help-center.
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The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.
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We use the git-flow branching model. The base branch is develop.
If you are looking for a stable version, please use the master or tags labelled as v1.x.x.
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Other deployment options
For other supported options, checkout our deployment page.
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Looking to report a vulnerability? Please refer our SECURITY.md file.
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Chatwoot © 2017-2025, Chatwoot Inc - Released under the MIT License.