iachat/enterprise/app
Muhsin Keloth 20fa5eeaa5
fix: Prevent SLA deletion timeouts by moving to async job (#12944)
This PR fixes the HTTP 500 timeout errors occurring when deleting SLA
policies that have large volumes of historical data.
The fix moves the deletion workflow to asynchronous background
processing using the existing `DeleteObjectJob`.
By offloading heavy cascaded deletions (applied SLAs, SLA events,
conversation nullifications) from the request cycle, the API can now
return immediately while the cleanup continues in the background
avoiding the `Rack::Timeout::RequestTimeoutException`. This ensures that
SLA policies can be deleted reliably, regardless of data size.


### Problem
Deleting an SLA policy via `DELETE
/api/v1/accounts/{account_id}/sla_policies/{id}` fails consistently with
`Rack::Timeout::RequestTimeoutException (15s)` for policies with large
amounts of related data.

Because the current implementation performs all dependent deletions
**synchronously**, Rails processes:

- `has_many :applied_slas, dependent: :destroy` (thousands)
- Each `AppliedSla#destroy` → triggers destruction of many `SlaEvent`
records
- `has_many :conversations, dependent: :nullify` (thousands)

This processing far exceeds the Rack timeout window and consistently
triggers HTTP 500 errors for users.

### Solution

This PR applies the same pattern used successfully in Inbox deletion.

**Move deletion to async background jobs**

- Uses `DeleteObjectJob` for centralized, reliable cleanup.
- Allows the DELETE API call to respond immediately.

**Chunk large datasets**

- Records are processed in **batches of 5,000** to reduce DB load and
avoid job timeouts.
2025-12-10 12:28:47 +05:30
..
builders feat: outbound voice call essentials (#12782) 2025-11-24 17:47:00 -08:00
controllers fix: Prevent SLA deletion timeouts by moving to async job (#12944) 2025-12-10 12:28:47 +05:30
dispatchers/enterprise feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
drops feat: Add push/email notification support for SLA (#9140) 2024-03-29 20:27:21 +11:00
fields chore: improve plan-based feature handling with plan hierarchy (#11335) 2025-04-28 14:13:56 -07:00
finders/enterprise feat: Conversation API to return applied_sla and sla_events (#9174) 2024-04-01 23:30:07 +05:30
helpers feat: Migrate ruby llm captain (#12981) 2025-12-04 18:26:10 +05:30
jobs fix: Prevent SLA deletion timeouts by moving to async job (#12944) 2025-12-10 12:28:47 +05:30
listeners feat: Add support for realtime-events in copilot-threads and copilot-messages (#11557) 2025-05-22 22:25:05 -07:00
mailers/enterprise/agent_notifications chore: fix sla email notifications (#9192) 2024-04-04 21:16:49 +05:30
models fix: Prevent SLA deletion timeouts by moving to async job (#12944) 2025-12-10 12:28:47 +05:30
policies feat: Backend - Companies API endpoint with pagination and search (#12840) 2025-11-18 14:28:56 +05:30
presenters/enterprise/conversations feat: UI to show the SLA threshold in chat screen (#9146) 2024-04-04 15:46:46 +05:30
services fix: add renewal identification for credit flow (#12999) 2025-12-08 18:35:33 +05:30
views feat: Backend - Companies API endpoint with pagination and search (#12840) 2025-11-18 14:28:56 +05:30