iachat/lib
Muhsin Keloth 20fa5eeaa5
fix: Prevent SLA deletion timeouts by moving to async job (#12944)
This PR fixes the HTTP 500 timeout errors occurring when deleting SLA
policies that have large volumes of historical data.
The fix moves the deletion workflow to asynchronous background
processing using the existing `DeleteObjectJob`.
By offloading heavy cascaded deletions (applied SLAs, SLA events,
conversation nullifications) from the request cycle, the API can now
return immediately while the cleanup continues in the background
avoiding the `Rack::Timeout::RequestTimeoutException`. This ensures that
SLA policies can be deleted reliably, regardless of data size.


### Problem
Deleting an SLA policy via `DELETE
/api/v1/accounts/{account_id}/sla_policies/{id}` fails consistently with
`Rack::Timeout::RequestTimeoutException (15s)` for policies with large
amounts of related data.

Because the current implementation performs all dependent deletions
**synchronously**, Rails processes:

- `has_many :applied_slas, dependent: :destroy` (thousands)
- Each `AppliedSla#destroy` → triggers destruction of many `SlaEvent`
records
- `has_many :conversations, dependent: :nullify` (thousands)

This processing far exceeds the Rack timeout window and consistently
triggers HTTP 500 errors for users.

### Solution

This PR applies the same pattern used successfully in Inbox deletion.

**Move deletion to async background jobs**

- Uses `DeleteObjectJob` for centralized, reliable cleanup.
- Allows the DELETE API call to respond immediately.

**Chunk large datasets**

- Records are processed in **batches of 5,000** to reduce DB load and
avoid job timeouts.
2025-12-10 12:28:47 +05:30
..
action_view/template/handlers feat: Customisable Email Templates (#1095) 2020-08-06 15:21:06 +05:30
assets Initial Commit 2019-08-14 15:18:44 +05:30
custom_exceptions feat: Add BE changes for captain pdf support for faq generation (#12113) 2025-08-27 20:31:22 +05:30
events feat: Add support for realtime-events in copilot-threads and copilot-messages (#11557) 2025-05-22 22:25:05 -07:00
filters fix: Use case sensitive filter for phone_numbers (#12470) 2025-09-19 12:39:17 +05:30
integrations fix: stream attachment handling in workers (#12870) 2025-12-05 13:02:53 -08:00
linear feat: Add user attribution to Linear integration with actor authorization (#11774) 2025-07-01 16:49:26 +05:30
llm feat: Migrate ruby llm captain (#12981) 2025-12-04 18:26:10 +05:30
redis feat: Assignment service (v2) (#12320) 2025-11-17 10:08:25 +05:30
seeders feat: Overview heatmap improvements (#12359) 2025-10-13 19:15:57 +05:30
tasks fix: Prevent SLA deletion timeouts by moving to async job (#12944) 2025-12-10 12:28:47 +05:30
test_data chore: Generate test data for bulk insertion (#11229) 2025-05-06 11:13:11 +05:30
webhooks feat: Customizable webhook timeout configuration (#12777) 2025-11-17 14:43:23 -08:00
base_markdown_renderer.rb feat: support image height in markdown rendering of messages (#8177) 2023-11-02 13:51:54 -07:00
chatwoot_app.rb feat: Add support for Langfuse LLM Tracing via OTEL (#12905) 2025-11-21 16:31:45 -08:00
chatwoot_captcha.rb feat: Add hCaptcha for public forms (#4017) 2022-02-18 20:02:50 +05:30
chatwoot_exception_tracker.rb fix: modify exception tracker to log even if sentry configured (#7563) 2023-07-21 11:58:49 +03:00
chatwoot_hub.rb chore: Add submenu for super admin settings (#11860) 2025-07-15 21:28:39 -07:00
chatwoot_markdown_renderer.rb feat: Standardize rich editor across all channels (#12600) 2025-12-08 14:43:45 +05:30
config_loader.rb chore: Add display manifest to whitelabel settings (#8708) 2024-01-16 09:50:23 +04:00
current.rb Automation enhancement (#4087) 2022-03-21 13:12:27 +05:30
custom_markdown_renderer.rb feat: move embedding config to a yaml file (#11611) 2025-05-30 16:26:40 +05:30
dyte.rb feat: Upgrade Dyte apis to v2 (#10706) 2025-02-19 14:47:48 -08:00
exception_list.rb Fix: prevent IMAPBadResponse exception from sending the authorization mail (#7154) 2023-05-22 13:51:56 +05:30
global_config_service.rb feat: move Slack config to installation settings (#11548) 2025-05-23 01:07:35 -07:00
global_config.rb chore: Add display manifest to whitelabel settings (#8708) 2024-01-16 09:50:23 +04:00
limits.rb feat: Add company model and API with tests (#12548) 2025-10-08 07:53:43 -07:00
linear.rb feat: Add user attribution to Linear integration with actor authorization (#11774) 2025-07-01 16:49:26 +05:30
microsoft_graph_auth.rb Revert "feat: Support Azure single-tenant application using the Graph… (#7436) 2023-06-29 16:50:18 -07:00
online_status_tracker.rb fix: Get online status from db when not present in cache [CW-3233] (#9477) 2024-05-15 21:23:19 -07:00
open_ai_constants.rb feat: Add BE changes for captain pdf support for faq generation (#12113) 2025-08-27 20:31:22 +05:30
opentelemetry_config.rb feat: Add support for Langfuse LLM Tracing via OTEL (#12905) 2025-11-21 16:31:45 -08:00
regex_helper.rb fix: Escape closing bracket in mention regex (#11877) 2025-07-04 10:35:11 +05:30
test_data.rb chore: Generate test data for bulk insertion (#11229) 2025-05-06 11:13:11 +05:30
url_helper.rb fix: Referer URL validation (#4309) 2022-03-30 14:36:22 +05:30
vapid_service.rb chore: Switch to web-push gem (#6390) 2023-02-03 18:55:22 +05:30