270f3c6a80
Fixes help center public article search so query responses stay compact and locale-scoped. Whitespace-only queries are now treated as empty in both the portal UI and the server-side search path, and search suggestions stay aligned with the trimmed query. Fixes: https://github.com/chatwoot/chatwoot/issues/10402 Closes: https://github.com/chatwoot/chatwoot/issues/10402 ## Why The public help center search endpoint reused the full article serializer for query responses, which returned much more data than the search suggestions UI needed. That made responses heavier than necessary and also surfaced nested portal and category data that made the results look cross-locale. Whitespace-only searches could also still reach the backend search path, and in Enterprise that meant embedding search could be invoked for a blank query. ## What changed - return a compact search-specific payload for article query responses - keep the existing full article serializer for normal article listing responses - preserve current-locale search behavior for the portal search flow - trim whitespace-only search terms on the client so they do not open suggestions or trigger a request - reuse the normalized query on the backend so whitespace-only requests are treated as empty searches in both OSS and Enterprise paths - pass the trimmed search term into suggestions so highlighting matches the actual query being sent - add request and frontend regression coverage for compact payloads, locale scoping, and whitespace-only search behavior ## Validation 1. Open `/hc/:portal/:locale` in the public help center. 2. Enter only spaces in the search box and confirm suggestions do not open. 3. Search for a real term and confirm suggestions appear. 4. Verify the results are limited to the active locale. 5. Click a suggestion and confirm it opens the correct article page. 6. Inspect the query response and confirm it returns the compact search payload instead of the full article serializer. --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> |
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Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
✨ Captain – AI Agent for Support
Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.
💬 Omnichannel Support Desk
Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
📚 Help center portal
Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
🗂️ Other features
Collaboration & Productivity
- Private Notes and @mentions for internal team discussions.
- Labels to organize and categorize conversations.
- Keyboard Shortcuts and a Command Bar for quick navigation.
- Canned Responses to reply faster to frequently asked questions.
- Auto-Assignment to route conversations based on agent availability.
- Multi-lingual Support to serve customers in multiple languages.
- Custom Views and Filters for better inbox organization.
- Business Hours and Auto-Responders to manage response expectations.
- Teams and Automation tools for scaling support workflows.
- Agent Capacity Management to balance workload across the team.
Customer Data & Segmentation
- Contact Management with profiles and interaction history.
- Contact Segments and Notes for targeted communication.
- Campaigns to proactively engage customers.
- Custom Attributes for storing additional customer data.
- Pre-Chat Forms to collect user information before starting conversations.
Integrations
- Slack Integration to manage conversations directly from Slack.
- Dialogflow Integration for chatbot automation.
- Dashboard Apps to embed internal tools within Chatwoot.
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- Use Google Translate to translate messages from your customers in realtime.
- Create and manage Linear tickets within Chatwoot.
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- Live View of ongoing conversations for real-time monitoring.
- Conversation, Agent, Inbox, Label, and Team Reports for operational visibility.
- CSAT Reports to measure customer satisfaction.
- Downloadable Reports for offline analysis and reporting.
Documentation
Detailed documentation is available at chatwoot.com/help-center.
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The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.
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We use the git-flow branching model. The base branch is develop.
If you are looking for a stable version, please use the master or tags labelled as v1.x.x.
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Chatwoot now supports 1-Click deployment to DigitalOcean as a kubernetes app.
Other deployment options
For other supported options, checkout our deployment page.
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Looking to report a vulnerability? Please refer our SECURITY.md file.
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